eGain Corporation
Industry: Software company
DescriptioneGain Corporation is a customer engagement cloud solutions company, traded on the NASDAQ. It is best known for its suite of knowledge-powered software applications, used by omnichannel contact centers, customer service organizations and digital business teams. Headquarters: Sunnyvale, CA Founded: 1997 Subsidiaries: Exony Limited, Inference Corp, Verix Software, Founders: Ashutosh Roy, Gunjan Sinha
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eGain Corporation Employees
IMVU January 2015 - Present
Mlive February 2013 - December 2014
Memocast February 2013 - December 2014
eGain Corporation May 2012 - September 2012
eGain Communications Corporation October 2010 - May 2011
Skills
Software Development..., Agile Methodologies, Functional Testing, Smoke Testing, Integration Testing, Test Rail, JIRA, Bugzilla, Elementool, Mobile Testing, Web Testing, User Interface Testing, SQL, Selenium WebDriver, MS Office, HTML, CSS, XML, Javascript, MySQL, TCP/IP, FTP, HTTP, Oracle, SharePoint, VMware, User research and..., Business Analysis, CRM, Cloud Computing, SaaS, Human Resources, Training, Recruiting, Strategy, Team Management, Performance Management, Vendor Management
Education
Portnov Computer School 2011 — 2012
Certification, Software Quality Assurance and Test Automation with Selenium
SCDL, Pune. 2004 — 2005
M.B.A, Human Resources
Chhatrapati Shahu Ji Maharaj University 2001 — 2004
M.Com, Economics, Accounts, Commerce, Banking/Insurance, marketing
Chhatrapati Shahu Ji Maharaj University 1998 — 2001
B.Com, Accounts, Economics, Banking, Statistics, Advertising, Commerce
Sheiling House School 1986 — 1998
eGain Corporation August 2015 - Present
Ellen Michaels Presents November 2014 - July 2015
Smart Meetings February 2014 - November 2014
Barnes & Noble August 2012 - February 2014
Epicor Software (Was Activant Solutions Inc) September 2009 - April 2011
Epicor Software (Was Activant Solutions Inc) January 2007 - September 2009
AMN Healthcare August 2006 - November 2006
Z57 inc January 2006 - August 2006
LIDS Sports Group March 2004 - January 2005
Lady Foot Locker August 1999 - March 2004
Skills
Event Management, Lead Generation, Trade Show Management, B2B Marketing, Trade Shows, Budgeting, Cold Calling, Sales Support, Event Planning, Event Marketing, Promotions, Corporate Events, Special Events, Salesforce.com, Customer Service, Marketing Strategy, Vendor Relations, Customer Relations, Email Marketing, New Business Development, Contract Negotiations, Meeting Planning, Sales Management, Account Management, Public Speaking, Team Building, SaaS, Sales Operations, Budgets, Recruiting, Retail, Market Planning, Time Management, Training, Management, Social Networking, B2B, Business Planning, Marketing, Sales, Online Marketing, CRM, Leadership, Public Relations, Social Media, Contract Negotiation
Education
University of Phoenix 2008 — 2010
AA
San Joaquin Delta College 2001 — 2003
AA-Mass Comm
Independent Consultant January 2015 - Present
eGain Corporation October 2013 - January 2015
Independent Consultant February 2012 - October 2013
Welch Global Consulting February 2009 - February 2012
Skills
CRM, Strategy, Business Process..., Business Intelligence, Business Process, SDLC, Business Strategy, Consulting, Selling, Call Centers, Analysis, Strategic Planning, SaaS
Education
University of California, Berkeley
BA, Mathematics
EMC May 2015 - Present
eGain Corporation October 2014 - May 2015
Symantec 2003 - February 2014
SGI 1999 - 2003
Skills
Project Management, Sales Operations, Business Process, Enterprise Software, Sales, Integration, Call Centers, Salesforce.com, SaaS, Performance Management, Sales Enablement, Solution Selling, Cloud Computing, Testing, Account Management, Lead Generation, Software Industry, Sales Process, CRM, Channel Partners, Cross-functional Team..., Change Management, Visio, Management, Leadership, Training, Vendor Management, Sales Management, Outsourcing, Professional Services, Strategy, Go-to-market Strategy
Education
The Art Institute of Pittsburgh-Online Division 2009 — 2012
Graphic Design
Holiday Retirement June 2014 - Present
Self Employed August 2012 - June 2014
Excelcia Financial Group January 2011 - July 2011
Liberty Bank November 2006 - February 2009
Ameri February 2006 - June 2006
Morgan Stanley June 2001 - April 2002
eGain Corporation September 2000 - April 2001
Bechtel July 1999 - October 2000
Skills
Estate Planning, Strategic Financial...
Education
Santa Clara University 1996 — 1999
Bachelor of Science, Political Science
De Anza College
eGain Corporation April 2015 - Present
eGain Corporation December 1999 - Present
Skills
CRM, Cloud Computing, Pre-sales, Enterprise Software, SaaS, Call Center, Call Centers, Professional Services, Management, Solution Selling, Contact Centers, Partner Management, Solution Architecture, Vendor Management, Web Services, Microsoft SQL Server, Sales Enablement, Databases, SDLC, CTI, Unified Communications, Project Management, IVR, PaaS, Software Industry, Integration, Product Management, Oracle, Java, Managed Services, Sales Engineering, Go-to-market Strategy, System Deployment, Knowledge Management, Testing, Quality Assurance, Channel Strategy, Channel Optimization, Collaborative Leadership, Cloud Applications, Collaboration, Unified Messaging, Deal Closure, Consulting, Business Innovation, Managing Distribution..., RFP, Deployment Strategies, Marketing Strategy, UCCE
Education
San Jose State University 2002 — 2006
Bachelor's degree, Management Information Systems, General
PTA
eGain Corporation September 2014 - Present
Willow Glen High School May 2013 - Present
eGain Corporation September 2013 - September 2014
USA Field Hockey January 2010 - June 2012
Skills
Outstanding time..., Team Leadership, Communication Skills, Public Speaking, Microsoft Office, Microsoft Word, Microsoft Excel, Customer Service, PowerPoint, English, Windows, Teaching, Strategic Planning, Negotiation, Editing, HTML, Time Management, Research, Event Planning, Benefits Administration, Onboarding, Human Resources, Coaching
Education
University of California, Davis 2009 — 2013
Bachelor of Arts (B.A.), Communication, General
Willow Glen High School
eGain Corporation February 2014 - Present
eGain Corporation March 2013 - Present
DataVision System, Inc. October 2012 - February 2013
Senju Comtek June 2008 - July 2011
Processing Technologies International, LLC August 2007 - June 2008
Skills
Software Engineering, Testing, Automation, Analysis, Product Development, Team Building, Strategic Planning, Manufacturing, Sales Management, Customer Relations, Assembly, Team Leadership, Product Management, Matlab, C, C++, Troubleshooting, Online Marketing, Programming, Electronics, Excel, Problem Solving, Operations Management, Program Management, Microsoft Office, Marketing Strategy, Budgeting, Access, Engineering, New Business Development, Negotiation, Process Improvement, HTML, Account Management, Word, PowerPoint, Linux, Labview, Customer Service, Computer Hardware, Business Strategy, Business Planning, Windows, Six Sigma, Management, Microsoft Excel, Quality Assurance, Budgets, Training, Networking
Education
University of Denver 2011 — 2013
Master of Applied Science, Information and Communication Technology, 3.65
Andrews University 2003 — 2006
Bachelors of Science, Electrical and Computer Engineering
Allsource PPS - Assignment: Pacific Gas and Electric Company May 2013 - December 2014
Kaiser Permanente 2004 - 2010
OpenTV 2001 - 2002
eGain Corporation 1999 - 2001
Electronic Data Systems (EDS) Corporation - (formerly SHL Systemhouse) 1995 - 1999
Skills
Program Management, PMP, Cross-functional Team..., Requirements Analysis, Integration, Project Management, Quality Assurance, Outsourcing, Management, Software Documentation, Leadership, PMO, CRM, Vendor Management, Enterprise Software, Business Process
Education
California State University-Hayward - School of Business and Economics
Bachelor of Science, Business Administration
College of San Mateo
Associate of Arts, Social Science
eGain Corporation April 2014 - Present
eGain Corporation October 2012 - March 2014
eGain Corporation July 2010 - September 2012
eGain Corporation November 2006 - June 2010
eGain Communications, India. August 2004 - October 2006
Skills
Enterprise Software, Pre-sales, Management, CRM, SaaS, Cloud Computing, Software Project..., Leadership, Professional Services, Requirements Analysis, Integration, Team Management, Oracle, Solution Architecture, Team Leadership, Microsoft SQL Server, PaaS, Knowledge Management, Call Centers, Call Center, SQL, Solutions Design, Business Intelligence, Agile Methodologies, Solution Implementation, Business Development, SDLC, Vendor Management, IT Service Management, Business Process, Strategic Relationships, Partner Engagement, Partner Development, Enterprise Services, Enterprise Solution..., Consulting, Strategy, Product Management, Analytics, Program Management, Project Management
Education
University of Pune 2002 — 2004
MSc, Electronic Science
Sardar Patel University 1999 — 2002
B.Sc, Electronics
Bright School
Maxta Inc. June 2015 - Present
AnchorFree March 2015 - June 2015
4PIA, Inc August 2014 - November 2014
ABS Intergral Systems June 2014 - July 2014
Boy Scouts of America September 2008 - November 2012
eGain Corporation June 2012 - August 2012
Nirvana Solutions June 2009 - August 2009
Math Enrichment June 2009 - August 2009
Skills
Microsoft Excel, Management, Research, Leadership, Social Media Management, Compliance & Accounting, Public Speaking, Social Media Marketing, Social Networking, Social Media
Education
San Jose State University 2012 — 2016
Bachelor of Science (BS), Business Administration, Finance
Moody's Analytics November 2014 - Present
Silver Spring Networks 2006 - September 2014
Hewlett-Packard October 2004 - January 2006
Cisco September 2003 - October 2004
eGain Corporation October 2000 - August 2003
Xoriant July 1999 - September 2000
Skills
Agile Methodologies, Java, Oracle, Software Development, Unix, Spring Framework, Perl, PL/SQL, Linux, Maven, Smart Grid, C, Distributed Systems, Databases, Scalability, Oracle Database, Greenplum, Unit Testing, Web Services, XML
Education
University of Mumbai
Bachelor of Engineering (B.E.)
ecoAmerica April 2014 - Present
VivaTerra 2012 - March 2014
VivaTerra 2006 - 2011
VivaTerra 2005 - 2006
NapaStyle 2003 - 2005
Zareus, Inc. 2001 - 2003
eGain Corporation 1999 - 2001
Education
University of California, Berkeley
Bachelor of Arts, Development Studies
Golden Gate University
Master of Business Administration, Accounting
Clari April 2015 - Present
eGain Corporation July 2013 - March 2015
Slalom Consulting May 2012 - July 2013
Accenture March 2010 - May 2012
Cal Poly ITS Computing Support Services January 2007 - September 2008
IBM 2004 - 2008
Skills
Business Intelligence, Integration, CRM, Testing, Cloud Computing, Salesforce.com, Agile Methodologies, Business Objects, Tableau, Training, Data Management, Project Management, Data Conversion, Salesforce.com..., Analysis, Business Analysis, Data Migration, SQL, ERP, Product Management, Consulting, Process Improvement, Quality Assurance, SDLC, HTML, CSS, JavaScript
Education
California Polytechnic State University-San Luis Obispo 2005 — 2009
B.S., Electrical Engineering
eGain Corporation January 2014 - Present
eGain Corporation June 2013 - December 2013
Capgemini India Pvt. Ltd December 2009 - December 2010
Skills
Customer Relations, Risk Management, Customer Support, SQL, HTML, CSS, Java, Change Management, Unix, Eclipse, JavaScript, DB2, C++, C, HTTPWatch, Selenium, Test Automation, TestNG, JIRA, MySQL
Education
San Jose State University 2011 — 2013
Master's degree, Computer Software Engineering
College of Engineering, Gitam University 2005 — 2009
Bachelor of Technology (BTech), Computer Science
Oracle July 2013 - Present
eGain Corporation April 2012 - July 2013
Business Objects March 2008 - February 2011
Microsoft Corporation November 2010 - January 2011
Teradata Corporation October 2006 - March 2008
SAS Institute Inc April 2002 - July 2006
Isotag Technologies, Inc. July 2001 - March 2002
i2 Technologies, Inc. January 2000 - June 2001
Oracle Corporation July 1996 - January 2000
oracle 1999 - 2000
Skills
SaaS, Solution Selling, Cloud Computing, Enterprise Software, Pre-sales, Business Intelligence, Data Integration, Professional Services, Requirements Analysis, Master Data Management, Data Warehousing, Data Quality, Business Analysis, Solution Architecture, OLAP, Enterprise Architecture, ETL, Analytics, Channel, CRM, Big Data, Business Process, Data Center, Databases, ERP, Integration, Knowledge Management, Outsourcing, Software Project..., SDLC, Agile Methodologies, Software Development, SOA, Customer Experience, Vendor Management, IT Management, Software Industry, SharePoint, Virtualization
Education
Texas A&M University 1987 — 1991
Bachelor of Science (B.S.), Journalism & Marketing
YuMe March 2014 - Present
Xconic, Inc November 2010 - Present
Lattice Semiconductor December 2013 - March 2014
eGain Corporation July 2013 - November 2013
Buxton Consulting May 2003 - November 2010
Alphasoft Services December 2000 - May 2003
Skills
Recruiting, Technical Recruiting, Applicant Tracking..., Business Development, Staff Augmentation, Contract Recruitment, ERP, Talent Acquisition, Consulting, Account Management, Vendor Management, Sourcing, New Business Development, Interviews, Executive Search, Management, Hiring, Human Resources, Temporary Staffing, Screening, Cold Calling, Permanent Placement, Sales, Staffing Services, Onboarding, Internet Recruiting, PeopleSoft, IT Recruitment, Screening Resumes, Salesforce.com, Benefits Negotiation, Cloud Computing, CRM, Business Analysis, Program Management, Adtech, Advertising, Online Advertising, Digital Media
Education
University of Leeds
Master of Business Administration (MBA), International Business
University of Lucknow
Bachelor of Science (BS), Physics
eGain Corporation April 2013 - Present
First American Title June 2012 - August 2012
First American Title May 2011 - August 2011
Skills
Finance, Auditing, Accounting, Microsoft Excel, Word..., Hyperion Financials, Essbase, Oracle Accounting system, NetSuite, Microsoft Dynamics, Salesforce.com
Education
California State University-Fresno 2008 — 2012
B.S. Business Adminstration, Finance, General
Cisco April 2015 - Present
eGain Corporation May 2014 - Present
Texas Hunter Jumper Association December 2011 - Present
NICE 2009 - 2014
Avaya December 2006 - December 2008
Cisco 2004 - 2006
Nortel Networks October 1998 - November 2004
Nortel 1995 - 1998
Aspect Communications, Inc. 1993 - 1995
Nortel 1985 - 1993
Skills
Product Marketing, Channel, Relationship Marketing, Systems Engineering, Product Management, Loyalty Programs, Channel Marketing, Sales Enablement, Go-to-market Strategy, Field Marketing, Partner Marketing, Marketing Strategy, Alliances, Channel Management, Product Strategy, Analyst Relations, OEM, B2B Marketing, Multi-channel Marketing, Business Alliances, Channel Partners, Professional Services, SaaS, Integration, Unified Communications, Cross-functional Team..., Strategic Partnerships, CRM, Call Centers, Management, Avaya, Contact Centers, Demand Generation, Business Development, Enterprise Software, Program Management, Strategy, Telephony, Executive Management, Leadership, Solution Selling, Product Launch, Networking, Cloud Computing, Avaya Technologies
Education
Landmark Education 2008 — 2009
Leadership
George Mason University 1978 — 1981
Journalism
Falls Church HIgh School 1975 — 1977
Community College
criminal justice
salesforce.com June 2014 - Present
eGain Corporation April 2013 - May 2014
Avanade May 2010 - January 2013
Ascentium April 2010 - May 2010
Haseman Associates October 2009 - May 2010
EDS October 2005 - September 2009
EDS July 2001 - October 2006
Sabre Holdings November 1992 - July 2001
Mobil Oil October 1990 - November 1992
Good Software May 1989 - October 1990
Skills
Requirements Analysis, Customer Relationship..., Call Center, Business Process..., Business Process..., Field Service, Process Improvement, Supply Chain Management, Pre-sales, PowerPoint, Articulate Presenter, Teaching Skills, Requirements Gathering, Route Planning, CRM, Teaching, Business Process, Management, Strategy, Project Management, Leadership, Service Delivery, Outsourcing, Business Analysis, Management Consulting, BPO, Start-ups, Call Centers, Business Development, Consulting, Analysis, Project Planning, Change Management, Business Intelligence, Business Planning, IT Strategy, Vendor Management, Business Process..., SDLC, Solution Architecture, Team Building, Enterprise Software, ERP, Cloud Computing, Integration, SaaS
Education
University of North Texas 1999 — 2002
MBA, Administrative Management
University of North Texas 1980 — 1986
Bachelors, Computer Science
Spongecell January 2014 - Present
eGain Corporation April 2013 - December 2013
UCSB Bookstore July 2008 - October 2011
United Way of Santa Barbara County June 2011 - August 2011
Skills
Microsoft Word, Microsoft Excel, Management, PowerPoint, Research, Customer Service, Time Management, R, CRM, Atlassian JIRA, Data Analysis, Press Releases, Probability, Statistics, Financial Analysis, Analysis, Data Mining, SQL, MySQL, Hadoop, Hive
Education
University of California, Santa Barbara 2007 — 2012
B.A., Statistical Science and English
eshots, Inc. April 2015 - Present
eGain Corporation June 2007 - February 2015
PMI Chicagoland July 2010 - June 2013
PMI Chicagoland August 2007 - June 2010
Sogeti / Capgemini July 2000 - May 2007
Wallace Computer Services February 1998 - June 2000
Siemens 1992 - 1996
Skills
PMP, Program Management, SDLC, Vendor Management, Software Project..., Project Management, Business Analysis, Business Intelligence, Change Management, Resource Management, Business Process..., Process Improvement, Testing, MS Project, CRM, Enterprise Software, Data Warehousing, Integration, Leadership, Project Delivery, Visio, Strategic Planning, Requirements Gathering, Strategy, Business Process, Management, Quality Assurance, Pre-sales, Microsoft Project
Education
Northwestern University 2007 — 2007
Certification, Information Technology Project Management
Northern Illinois University - College of Business 1997 — 1999
Master of Science (MS), MIS - Management Information System
Northern Illinois University 1996 — 1998
Master of Science (MS), Industrial Management
Birla Institute of Technology 1988 — 1992
Bachelor of Science (BS), Electrical and Electronics Engineering
eGain Corporation October 2013 - Present
Perfect World Entertainment, Inc. May 2012 - October 2013
Perfect World Entertainment, Inc. February 2011 - February 2012
GameStop September 2008 - February 2011
Education
San Francisco State University 2006 — 2009
Bachelor of Arts (B.A.), Creative Writing
Skyline College 2003 — 2006
Creative Writing
The Clorox Company June 2015 - Present
Sharif Hadidi August 2013 - Present
eGain Corporation June 2014 - March 2015
Moments Deals June 2014 - November 2014
General Assemb.ly December 2013 - April 2014
ChangeMakrs Inc. November 2013 - December 2013
General Assemb.ly 2013 - 2013
Computer Integrated Solutions May 2010 - July 2012
Flash Entertainment February 2009 - December 2010
Dearborn Community Center January 2009 - January 2010
Skills
HTML 5, CSS, JavaScript, Product Development, Music Production, Event Management, Project Management, Management, Ruby on Rails, Git, Photography, Project Planning, Strategic Planning, Social Media Marketing, Social Media, Customer Service, Marketing, Email Marketing, Social Networking, Web Development, jQuery, Photoshop, Front-end, Knowledge Sharing, HTML5, HTML, AJAX, User Interface, Microsoft Office, SQL, Usability, Public Speaking, Leadership, User Experience, Research, Programming, Agile Methodologies, Web Design, Test Driven Development, Software Development
Education
Free Code Camp 2015 — 2015
General Assembly 2013 — 2013
Web Development, Web Development Immersive
Oakland University 2008 — 2011
B.A, Political Science; International Relations
Wayne State University 2006 — 2007
Bachelor of Science (BS), Pre-Medicine/Pre-Medical Studies
Andover High School 2003 — 2006
High School Diploma
Third I June 2015 - Present
eGain Corporation April 2013 - August 2014
Techmodi Inc August 2012 - April 2013
TSL Consulting Pvt. Ltd December 2010 - August 2012
TSL Consulting Pvt Ltd October 2011 - April 2012
TSL December 2010 - October 2011
SS Infosys June 2009 - November 2010
Skills
Lead Generation, Pre-sales, Team Management, Business Development, Market Research, Demand Generation, BPO, New Business Development, Lead Management, Salesforce.com, Vendor Management, Business Strategy, Sales
Education
University of Mumbai 2002 — 2007
eGain Corporation July 2014 - Present
Skills
Business Development, Solution Selling, Channel, Cloud Computing, Enterprise Software, Start-ups, SaaS, Telecommunications, Sales, Mobile Devices, Sales Management, Contract Negotiation, Selling, Product Marketing, Business Intelligence, Sales Process, CRM, Salesforce.com, Program Management, New Business Development, Direct Sales, Business Strategy, Project Management, Strategic Planning, Professional Services, Strategic Partnerships, Leadership, Product Management, Wireless, Integration, Management, Software Industry, Go-to-market Strategy, Strategy, Channel Partners, Networking, Cross-functional Team..., Competitive Analysis, Lead Generation, Account Management, Sales Operations, Sales Presentations, B2B, Negotiation, Pricing, Executive Management, P&L Management, Partner Management, Proposal Writing, Business Planning
Education
University of New Hampshire Whittemore School of Business & Economics 1976 — 1978
MBA
University of New Hampshire 1969 — 1973
BA
eGain November 2014 - Present
eGain Corporation July 2013 - October 2014
Intel February 2009 - July 2013
Mersonis Consulting October 2008 - June 2013
Granite Horizon December 2008 - May 2009
Harris & Sloan Consulting Group, Inc. July 2006 - November 2008
Harris & Sloan Consulting Group, Inc. October 2004 - July 2006
General Motors May 2004 - October 2004
Skills
Project Management, Project Planning, Management, Software Project..., Program Management, Certified Scrum Master..., Team Management, Software Development, Resource Allocation, Budgets, Microsoft Project, SQL, PHP, HTML, .NET, Objective-C, Linux, Microsoft SQL Server, Amazon EC2, CSS, ITIL, Service Now, LAMP, Oracle Database, Oracle Weblogic, Risk Management, Scope Planning, Solution Architecture, Cloud Computing, Integration, Strategy
Education
University of Wisconsin-Madison 2000 — 2004
BS, Electrical Engineering
California State University-Sacramento 2007 — 2009
MBA
eGain Corporation April 2014 - Present
eGain Corporation July 2013 - Present
eGain Corporation October 2003 - Present
Intershop Communications July 2002 - March 2003
Inference 1999 - 2000
Skills
Enterprise Software, SaaS, Pre-sales, Cloud Computing, Solution Selling, Knowledge Management, Social Media, Contact Centers, KCS, Strategy, Management, Sales Process, Professional Services, Sales, CRM, Solution Architecture, Leadership, Strategic Partnerships, Go-to-market Strategy, Business Strategy, Process Improvement, Knowledge Management..., Digital Transformation
Education
Illinois Institute of Technology
Bachelor of Science (B.S.), Electrical Engineering
eGain Corporation October 2014 - Present
eGain Corporation June 2013 - October 2014
eGain Corporation March 2013 - June 2013
San Jose State University December 2008 - May 2012
Skills
Java, JavaScript, Oracle SQL, HTML + CSS, PHP, Android, Unix, Unix Administration, UNIX Script, Solaris, Eclipse, HTML, Data Entry, Linux, C, OS X, Perl, Python, SQL, MySQL, Databases, Customer Service, XML, Public Speaking, Microsoft Office, Windows
Education
San Jose State University 2007 — 2012
Bachelor of Science, Computer Science
eGain Corporation December 2013 - Present
Robles Digital October 2007 - Present
Robles Digital January 2007 - Present
Digital January 2007 - Present
Maximus Inc November 2005 - December 2008
Maximus Inc November 2005 - December 2008
Wal-Mart August 2004 - November 2005
Skills
Windows, Linux, HTML, Computer Repair, Computer Hardware, Computer Security, Databases, Data Entry, Database Design, Web Design, PHP, Photoshop, Premiere, Microsoft Office, Printers, Spanish, Video Editing, Digital Photography, Wedding Photography, Wireless Networking, WAP, Customer Service, Health Insurance, Digital Media, Videographer, SATA, IDE, Sony Vegas, Java, Visual Basic, Visio, Apache, TCP/IP, VoIP, MySQL, Oracle, Home Automation, IEEE 802.11, Software Installation, Dreamweaver
Education
DeVry University 2005 — 2007
Bachelor of Science Degree, Technical Management
Heald College 2003 — 2005
Associate of Science Degree, Network Systems Administration
Florida Polytechnic University September 2015 - Present
Lockheed Martin December 2013 - September 2015
eGain Corporation September 2013 - December 2013
School District of Hillsborough County January 2013 - September 2013
University of South Florida April 2012 - 2013
University of South Florida August 2011 - April 2012
Lawrence Livermore National Laboratory May 2011 - August 2011
NASA Goddard Space Flight Center September 2010 - March 2011
NASA Goddard Space Flight Center May 2010 - August 2010
Oak Ridge National Laboratory May 2009 - August 2009
Skills
MPI, Matlab, Parallel Programming, Computer Architecture, High Performance..., MySQL, OpenMP, HTML, Bash, C, Java, Programming, Digital Signal..., Python, C++, Linux, jQuery
Education
University of South Florida 2011 — 2013
Master of Science (M.S.), Computer Engineering
Universidad del Turabo 2005 — 2010
B.S., Electrical Engineering
Universidad del Turabo 2005 — 2010
B.S., Computer Engineering
eGain Corporation February 2014 - Present
Egnyte September 2012 - September 2013
Atempo Inc January 2003 - September 2012
Alternis June 2002 - December 2002
NetCentrex December 2000 - May 2002
Headlight Inc April 2000 - December 2000
PointConnect January 1999 - March 2000
Thales Services January 1994 - January 1999
Thales Services January 1991 - January 1993
Thales Services January 1987 - January 1991
Skills
Software Engineering, Operating Systems, Networking, Project Management, Business Intelligence, Product Management, Business Development, Virtualization, Unix, Cloud Computing, Linux, TCP/IP
Education
Stanford University 2002 — 2011
Continued my education
Caltech 1978 — 1979
MSc
Ecole nationale supérieure de l'Aéronautique et de l'Espace 1975 — 1978
BS degree
California ISO March 2014 - Present
SideMark November 2013 - February 2014
eGain Corporation September 2012 - November 2013
Applied Industrial Technologies September 2011 - September 2012
Skills
Customer Service, Word, Excel, Microsoft Office, Outlook, Open Enrollment, Benefits Administration, Onboarding, Project Planning, Microsoft Excel, Management, Microsoft Word, PowerPoint, Event Planning, Leadership, Human Resources, HRIS, Program Management, Sourcing, Policy, Recruiting, Employee Benefits, Payroll
Education
San Francisco State University, College of Business 2010 — 2011
MBA, Business Administration
Université Nice Sophia Antipolis 2010 — 2011
MIB, International Business
California State University-Chico 2006 — 2010
BS, Business Administration
University of Essex 2008 — 2009
BS, Business Administration
.
eGain Corporation March 2014 - Present
Referlia March 2013 - March 2014
RoomReveal August 2012 - May 2013
SOL REPUBLIC August 2011 - February 2012
Bandwidth Marketing Group August 2008 - August 2011
CHE MOBIL AG 2005 - 2007
SCOOT FRANCE March 2004 - July 2005
Pechiney April 2003 - September 2003
Skills
Start-ups, Marketing, Integrated Marketing, Social Media, Strategy, Entrepreneurship, project management, Project Management, Marketing Communications, Digital Marketing, Sales, Management, Business Development, Social Media Marketing, Corporate Branding, Strategic Partnerships
Education
Bloc.io 3 month Ruby on Rails Apprenticeship 2013 — 2013
Full stack Ruby on Rails
Sciences Po 2002 — 2004
MA, Strategy and Management
Boston College 1998 — 2002
BS, Finance
Exony February 2011 - Present
eGain Corporation 2011 - Present
IBM April 2009 - February 2011
ShoreGroup July 2008 - May 2009
Citibank 1997 - 2004
Chevy Chase Bank May 1988 - December 1997
Skills
Cisco Technologies, Networking, CTI, ICM, Telecommunications, Routing, VoIP, Call Centers, Routers, UCCE, ACD, VMware, IVR, Integration, Contact Centers, Business Intelligence, Cost Down, Business Analysis, Vendor Management, Unified Communications, Technical Support, Data Center
Education
University of California, Santa Barbara
attended Santa Barbara City College for
High school diploma, Liberal Arts; Administrative Justice
eGain Corporation June 2013 - Present
Taxware December 2012 - June 2013
ADP May 2008 - December 2012
Bank of America October 2003 - May 2008
Captivate Network October 1999 - June 2002
U.S. Air Force July 1987 - April 1990
Skills
Solution Selling, Selling, Sales, B2B, SaaS, Recruiting, Sales Management, Salesforce.com, Account Management, Sales Operations
Education
Community College of the US Air Force
eGain Corporation March 2012 - Present
eGain Corporation 2012 - 2014
Portal School Community Organization January 2010 - December 2010
IBM January 2001 - January 2002
Skills
Accounts Payable, Accounting, Accruals, Microsoft Excel, Financial Analysis, Accounts Receivable, QuickBooks, Sarbanes-Oxley Act, Financial Reporting, Account Reconciliation, Enterprise Software, Spreadsheets, SaaS, Invoicing, CRM, Bookkeeping, Customer Relations, Excel
Education
San Jose State University 1998 — 2000
MBA, Accounting and Finance
Delhi University
Bachelors, Business
eGain Corporation April 2013 - Present
MKR GROUP June 1999 - April 2013
MKR Group, Inc. June 1999 - April 2013
Skills
Management, Program Management, Cloud Computing, Finance, Venture Capital, Investor Relations, Corporate Communications, Private Equity, Mergers & Acquisitions, Marketing Strategy, SEC, Operations Management, Enterprise Software, Corporate Development, Writing, Start-ups, Strategy, Strategic Partnerships, Business Development
Education
Iowa State University 1989 — 1994
Bachelor of Art, Economics
Iowa State University
Bachelor of Arts (B.A.), Economics
eGain Corporation November 2013 - Present
Autodesk October 2010 - November 2013
Tech Mahindra (formerly Mahindra Satyam) July 2006 - August 2009
Skills
Agile Methodologies, Scrum, SaaS, Cloud Computing, Release Management, Software Development, Software Engineering, Agile Project Management, Software Design, Certified Scrum Master..., CRM, iOS, Android, J2EE Application..., Java, Program Management, JIRA, Certified Scrum..., Product Management, Oracle, XML, SQL, Integration, Management
Education
Carnegie Mellon University 2009 — 2010
Master of Science (MS), Computer Software Engineering
Oracle March 2015 - Present
eGain Corporation August 2013 - February 2015
NASA Ames Research Center September 2010 - September 2011
Education
University of California, San Diego 2009 — 2013
BA, Economics, Rady School of Management Accounting Minor
eGain Corporation October 2014 - Present
Changyou.com (US) Inc. September 2013 - April 2014
San Jose State University August 2010 - May 2013
Synaptics June 2012 - August 2012
Skills
Java, C, MySQL, PHP, Ruby on Rails, NetBeans, HTML, CSS, Object Oriented Design, Web Development, C#, Visual Studio, Windows, .NET, ASP.NET, Tortoise CVS, Ubuntu, SQL*Plus, PostgreSQL, WPF, UML, XAML, Linux, JavaScript, AJAX, Eclipse, SSH, XML, Hibernate, Hadoop, Splunk, Big Data, Hive, Pig, OS X, ActiveRecord, HAML, ERB, Atlassian JIRA, Git, Capybara, Cucumber, RSpec, Ruby Motion, SQL Server Management..., T-SQL, Objective-C, iOS Development, JSP, Cloud Computing
Education
San Jose State University 2009 — 2013
B.S Software Engineer, Undergraduate, B.S Software Engineer
eGain Corporation September 2013 - Present
LivePerson November 2005 - August 2013
Russo and Steele January 2000 - January 2013
High Protection Company May 2009 - January 2011
International Armoring Corporation November 2002 - November 2005
3Com September 1999 - October 2002
US Air Force August 1996 - September 1999
BARRETT-JACKSON AUCTION CO January 1981 - January 1999
US Air Force May 1990 - August 1996
Skills
SaaS, Professional Services, Salesforce.com, Product Management, Strategic Partnerships, Enterprise Software, Project Management, Solution Selling, Analytics, Cloud Computing, Demand Generation, Go-to-market Strategy, Mobile Devices, Sales Enablement, Management, Integration, Program Management, CRM
Education
Arizona State University 1985 — 1990
BSE & BS, Industrial Engineering & Business Management
Eventus Solutions Group June 2015 - Present
eGain Corporation August 2011 - February 2015
Orbitz Worldwide July 2008 - August 2011
LivePerson August 2005 - July 2008
The Cobalt Group July 2004 - July 2005
Skills
Strategic Consulting, Process Optimization, Product Optimization, Conversion Optimization, Knowledge Management, Multi-Channel Commerce, KCS, Program Management, Telecommunications, Team Building, SaaS, Advertising, Product Management, Strategic Partnerships, Sales, Cloud Computing, Management, CRM, Enterprise Software, Account Management, E-commerce, Professional Services, Solution Selling, Vendor Management, Strategic Planning, Business Process..., Project Management, Salesforce.com
Education
Brigham Young University 1986 — 1992
BA, Communications
eGain Corporation June 2012 - December 2012
Skills
Agile Methodologies, Manual Testing, JIRA, Quality Assurance, Testing, Scrum, Bug Tracking, Regression Testing, Software Development, Software Quality...
Education
Portnov Computer School 2012 — 2012
Software Testing, QA
Symbiosis institute of Management Studies 2000 — 2002
MBA, Marketing
eGain Corporation June 2013 - Present
Arkadin Global Conferencing June 2011 - June 2012
Citrix Systems 2009 - June 2011
RightNow Technologies 2005 - 2009
Logility 2003 - 2005
Monster 1999 - 2003
The Computer Merchant 1994 - 1999
Skills
Consultative Selling, Market Penetration, Contract Negotiation, Personal Branding, SaaS, Sales Operations, Strategic Partnerships, Selling, Direct Sales, Enterprise Software, Account Management, Strategy, Go-to-market Strategy, Entrepreneurship, Sales, Business Development, Leadership, Customer Retention, Salesforce.com, Sales Process, Sales Management, Inside Sales
Education
University of Massachusetts, Amherst 1986 — 1990
Bachelor of Arts (B.A.), Political Science and History
Duxbury High School
ChargePoint, Inc. July 2014 - Present
eGain Corporation July 2013 - June 2014
Basho Technologies June 2011 - January 2013
SugarCRM September 2009 - June 2011
SugarCRM October 2008 - September 2009
SugarCRM October 2006 - October 2008
SunPower Corporation March 2006 - August 2006
Solar Depot February 2004 - August 2005
Skills
Marketing Automation, CRM, Sales Enablement, Product Marketing, Inbound Marketing, Demand Generation, SaaS, Training, Lead Generation, Sales Process, Salesforce.com, Enterprise Software, Marketo, Channel, Sales Operations, Cloud Computing, Email Marketing, Open Source, Pre-sales, Sales, Direct Marketing, Marketing, Multi-channel Marketing, Strategic Partnerships, Management, Channel Partners, Product Management, Business Alliances, Solution Selling, Start-ups, SMO, SEO
Education
Sonoma State University 1998 — 2003
B.S., Computer Science
eGain Corporation December 2013 - August 2014
eGain Corporation March 2010 - April 2011
eGain Corporation July 2008 - April 2009
eGain Corporation June 2005 - July 2008
Skills
Web Services, Core Java, Microsoft SQL Server, Agile Methodologies, Java, Servlets, Requirements Analysis, SQL, Oracle, JSP, JavaScript, SDLC, XML, Software Development, jQuery, REST, Testing
Education
Hemchandracharya North Gujarat University 2000 — 2003
Master's Degree, Computer Science, First Class
Gujarat University 1995 — 1998
Bachelor's Degree, Accounting and Finance, First Class
Santa Clara University 2014 - Present
eGain Corporation January 2013 - Present
eGain Corporation January 2012 - January 2013
Startup Company January 2010 - December 2011
Nirvana Solutions September 2007 - September 2009
VhaYu Technologies 2003 - August 2007
VhaYu Technologies Corp January 1998 - April 2003
Intel 1991 - 2000
Gizmo Technology January 1996 - 1998
Amdahl 1987 - 1990
Skills
Open Source Technologies, Real-Time Analytics, Starting Startups, Big Data, Technology value add to..., Open Source, Start-ups, Hadoop, Cloud Computing, SaaS, Web Analytics, Enterprise Software, Analytics, Java Enterprise Edition, Software Development, Databases, Entrepreneurship, Architecture, Product Management, SQL, High Performance..., Java, System Architecture, Distributed Systems, C++, Scalability, Software Engineering, Enterprise Architecture, Mobile Applications, Agile Methodologies, Agile Project Management, Software Design, Architectures, Perl
Education
University of Michigan 1982 — 1984
MS
Institute of Technology, BHU 1977 — 1982
B Tech Electronics
UC Santa Cruz July 2015 - Present
eGain Corporation December 2012 - Present
WAGIC, Inc. June 2012 - November 2012
The Children's Place October 2011 - December 2011
Skills
Photography, Photoshop, Illustrator, Animation, Digital Photography, Graphic Design, Illustration, Drawing, Java, Flash Animation, 3D Modeling, After Effects, PowerPoint, Web Design, Python, C, CSS, Android Development, Blender, 3D graphics, Portrait Photography, Premiere, User Interface Design, User Experience Design, HTML5, XML, InDesign, Web Development, JavaScript, Functional Programming, MySQL
Education
UC Santa Cruz 2010 — 2015
Bachelor of Arts (B.A.), Computer Science, Art, 3.87 Computer Science GPA, 3.63 Cumulative GPA
Saint Francis High School 2006 — 2010
JPMorgan Chase & Co. November 2014 - Present
Cognizant Technology Solutions June 2011 - November 2014
Cognizant Technology Solutions January 2010 - June 2011
L&T Infotech January 2005 - January 2010
Persistent Systems 2003 - July 2004
eGain Corporation March 2001 - December 2003
Skills
Business Intelligence, Data Warehousing, Cognos, Software Project..., Informatica, Business Analysis, Data Modeling, Solution Architecture, Pre-sales, Business Objects, Data Analysis, Microstrategy, ETL, PL/SQL, SSRS, Crystal Reports, Global Delivery, SDLC, OLAP, Microsoft SQL Server, Oracle, Requirements Gathering, Project Planning, Project Estimation, Requirements Analysis
Education
Maharashtra Institute of Technology 1993 — 1998
BE, Mechanical
University of Pune 1993 — 1998
Bachelor of Engineering (B.E.), Mechanical Engineering
ADP June 2013 - September 2015
StarCite June 2006 - February 2013
Opsource, Inc. August 2005 - February 2006
Torani (R. Torre & Co.) July 2002 - August 2005
Sitesmith, Inc. September 2000 - June 2002
eGain Corporation February 1999 - September 2000
bon appetit management company December 1997 - February 1999
Skills
Windows Server, SaaS, IIS, Cloud Computing, VMware Infrastructure, Apache, RSA Security, WSUS, Tortoise SVN, Active Directory, SiteScope, Nagios, Exchange 2010/2007/2003, Netscaler, SSL Certificates, Symantec Backup, MRTG, ILO, HP SIM, KVM Switches, Microsoft DNS, FTP, SMTP, Group Policy, Microsoft Cluster, Business Service..., Business Process...
Education
University of California, Davis 1993 — 1997
Bachelor of Science (B.S.)
eGain Corporation August 2013 - Present
Systech International December 2010 - May 2013
RealPage, Inc. January 2008 - November 2010
Masergy Communications August 2002 - December 2007
ExoLink Corporation October 2000 - August 2002
Skills
Performance Management, Talent Acquisition, Change Management, Employee Relations, Talent Management, Human Resources, Personnel Management, Onboarding, Organizational..., Training, Leadership Development, Deferred Compensation, Process Improvement, HR Policies, Business Strategy, Recruiting, Employee Engagement, Management, Employee Benefits, Succession Planning, Applicant Tracking..., HR Consulting, HRIS, Performance Appraisal, Organizational Design, Payroll, Benefits Administration, Coaching, Strategy, Workforce Planning, Program Management, Policy, Strategic Planning, Start-ups, Team Management
Education
Rutgers University-New Brunswick 1989 — 1992
B.A, Psychology
eGain Corporation November 2013 - Present
MarketLive, Inc October 2012 - October 2013
Amazon.com May 2011 - August 2012
Oracle Corporation August 2010 - May 2011
ATG 2006 - 2010
eStara December 2003 - October 2006
eStara (formerly eFusion) December 2001 - November 2003
Global Crossing January 1998 - December 2001
Skills
SaaS, E-commerce, Enterprise Software, Channel, Salesforce.com, Sales, PPC, Management, Product Management, Account Management, Marketing, Cross-functional Team..., Strategic Partnerships, Mobile Devices, Business Development, Retail, Leadership, CRM, Solution Selling
Education
Brebeuf
High School
Indiana University Bloomington
BA, Speech Communication
Wabash College
Founder Institute 2015 - Present
eGain Corporation 2013 - 2015
CA Technologies 2011 - 2012
eLitigation Solutions 2010 - 2011
Lightspeed Consulting 2006 - 2010
IBM Business Consulting Services 2005 - 2006
HP Enterprise Services (formerly EDS) 2001 - 2005
Scient 2000 - 2001
Deloitte Consulting 1997 - 2000
Greater Valley Medical Group 1994 - 1997
Skills
Leadership, Strategy, Healthcare, Strategic Alliances, Business Transformation, SaaS, Start-ups, Cloud Computing, Management Consulting, Business Development, Enterprise Software, Solution Selling, Alliances & Partnerships, GTM Offerings, Business Models, Sales Strategy, Sales Growth, Valued-Based Strategies, High Tech, Technology Solutions, IT Processes, Technology Architecture, Consultative Sales, Healthcare Strategy, e-Business Solutions, e-Business Consulting, Program Management, Outsourcing, Software Sales, SMB, Enterprise, Key Account Management, Team Building, Performance Excellence, Integration, Software Industry, IT Strategy, Entrepreneurship, Business Analysis, E-business, Consulting, Executive Management, Marketing Strategy, Business Modeling, Professional Services, Information Technology, Management
Education
Duke University 1996 — 1996
Executive MBA Program, Strategic Planning
University of Southern California 1992 — 1995
Master of Health Administration
Westmont College 1986 — 1990
Bachelor of Arts Degree, Economics and Business
ScienceLogic October 2013 - Present
VMware March 2008 - April 2013
EMC November 2006 - March 2008
Axios Systems Inc. 2003 - 2006
eGain Corporation 1992 - 2000
Skills
Virtualization, SaaS, ITIL, Solution Selling, Cloud Computing, IT Service Management, ITaaS, Service Delivery, ITSM, ROI development, Enterprise Architecture, Managed Services, Strategic Consulting, Compliance Management, Business Process..., VMware Infrastructure, Performance Management, Consulting, Security, Management, Enterprise Software, PaaS, Business Development, Infrastructure, Start-ups, IaaS, Return on Investment, Software Industry, Professional Services, Systems Management, Cross-functional Team..., VMware, Business Alliances
Education
Eastern Connecticut State University
BS, Mathematics and Computer Science
eGain Corporation March 2013 - Present
Pearson Evaluation Systems January 2011 - March 2013
Pitney Bowes March 2000 - July 2010
IRI March 1990 - February 2000
IRI May 1984 - February 1990
Skills
Software Project..., SDLC, Business Analysis, Requirements Analysis, Software Development, Agile Methodologies, Product Development, Business Intelligence, Agile Project Management, CRM, Integration, Cloud Computing, Project Management
Education
State University of New York at Buffalo
B.A.
ITLynk January 2015 - Present
Infiniprise Technologies January 2010 - December 2014
VNA Board of Directors 2007 - 2011
Cox Communications April 2006 - April 2008
TCI March 2005 - April 2006
eGain Corporation March 2000 - March 2001
AT&T 1998 - 2000
AT&T 1994 - 1998
Skills
Operations, Sales Management, Direct Sales, New Business Development, Sales lead generation, Executive Management, Team Building, Team Leadership, Lead Generation, Strategy, Leadership, Process Improvement, Sales, Cloud Computing, Telecommunications, Account Management, Enterprise Software, Customer Satisfaction, Selling, Networking, Start-ups, Organizational..., Management, Cross-functional Team..., B2B, Fundraising, Solution Selling, Vendor Management
Education
Cleveland State University 1985 — 1987
MBA, Business
Mount Union College 1976 — 1980
BA, Business Administration
RB Chamberlain HS
DLT Solutions March 2015 - Present
eGain Corporation October 2013 - February 2015
Parature June 2012 - October 2013
Oracle January 2012 - June 2012
RightNow February 2007 - January 2012
Ultra DNS October 2006 - February 2007
Oracle February 2004 - October 2006
Skills
Cloud Computing, SaaS, Solution Selling, Enterprise Software, Sales Process, Lead Generation, Professional Services, Direct Sales, Strategic Partnerships, CRM, Channel Partners, Software Industry, Business Development, Account Management, Demand Generation, Selling, Salesforce.com, Sales
Education
Bethany College 1999 — 2004
B.A., Communications / Advertising
Sto-Rox
Huawei Technologies February 2015 - Present
Adap.tv December 2014 - February 2015
eGain Corporation August 2013 - November 2014
eGain Corporation May 2012 - August 2013
Wells Fargo October 2010 - July 2011
Bank of America September 2005 - September 2007
Skills
Human Resources, Management, Microsoft Excel, Data Analysis, HRIS, Microsoft Word, NetSuite, User Guide Creation, Social Theory, Qualitative Research, Time Management, Customer Service, Hiring, Employee Relations, Policy, PowerPoint, Social Media, Sourcing, Typing, Conflict Resolution, Supervising, Call Centers, Operations Management, Interviews, LinkedIn Recruiter, Photoshop, Propellerheads Reason, Audacity, Organization &..., Training, Banking, Prezi, Outlook, SPSS, Quantitative Research, HR Project Management, HR Software
Education
San Jose State University 2011 — 2013
Bachelor of Arts (B.A.), Behavioral Sciences/Sociology, Magna Cum Laude
Diablo Valley College 2004 — 2009
Sociology
eGain Corporation July 2014 - Present
eGain Corporation November 2012 - June 2014
eGain Communications January 2002 - November 2012
eGain Communications May 1999 - January 2002
ANSYS, Inc. / Centric Engineering Systems 1998 - 1999
Penn State University 1995 - 1998
Cornell University 1994 - 1995
NASA Langley Research Center January 1994 - April 1994
Skills
CRM, Professional Services, Knowledge Management, Sales Engineering, Customer Experience..., Enterprise Software, SaaS, Pre-sales, Cloud Computing, Product Management, Solution Selling, Analytics, Software Project..., Business Intelligence, Start-ups, PaaS, Program Management, Global Delivery, Product Marketing, Management, Leadership, Business Alliances, Software Development, Strategic Partnerships
Education
Yale University 1991 — 1994
PhD
Yale University 1989 — 1991
MS
Indian Institute of Technology, Delhi 1985 — 1989
B. Tech
De Nobili School
eGain Corporation October 2014 - Present
Sequent Software, Inc. April 2011 - May 2014
Math Solutions February 2011 - April 2011
Harmonic August 2010 - December 2010
ViVOtech, Inc. June 2007 - October 2008
Tyco Electronics January 2004 - June 2007
Project Management Institute (PMI) April 2003 - December 2006
M/A-COM October 2003 - January 2004
Stellex Microwave Systems, Inc. August 1999 - July 2002
California State Polytechnic University Pomona September 1996 - August 1999
Skills
Cross-functional Team..., Program Management, Integration, Project Management, Product Management, Product Development, PMP, Process Improvement, Telecommunications, Mobile Applications, Software Development, Product Marketing, Visio, NFC, Mobile Payments, Mobile Technology, Strategy, Start-ups, CRM, Wireless, Scrum, Management, Leadership, Team Leadership, Mobile Devices, Software Project..., Agile Methodologies, SaaS, Cloud Computing, Risk Management, SDLC, Full SDLC, Secure SDLC, Requirements Analysis, Business Analysis, Strategic Partnerships, Business Development, Account Management, New Business Development, Enterprise Software, E-commerce, Project Portfolio..., Agile Project Management, Networking, Mobile Commerce, PMO, Vendor Management, Smart Cards, Go-to-market Strategy
Education
Santa Clara University 2000 — 2002
Master of Science, Engineering Management
California State Polytechnic University-Pomona 1996 — 1999
Bachelor of Science, Electrical Engineering
eGain Corporation 2013 - Present
ForeSee 2012 - 2013
Satmetrix Systems 2011 - 2012
Noetix Corporation 2009 - 2011
Hewlett-Packard 2006 - 2009
Information Builders 2003 - 2005
Cognos Corporation 1998 - 2003
Saratoga Systems 1996 - 1998
Software Publishing Corporation 1990 - 1996
MicroGrafx, Inc. 1987 - 1990
Skills
Business Intelligence, Data Warehousing, Solution Selling, Go-to-market Strategy, Selling, Certified Net Promoter..., Customer Experience, Customer Insight, Voice of the Customer, Customer Satisfaction, Data Analysis, Building Customer..., Customer Retention, Social Media, Text Analytics, Customer Experience..., Customer Experienc..., Salesforce.com, Sales, CRM, Account Management, Business Analytics, Net Promoter Score, Analytics, Strategic Partnerships, Cloud Computing, Enterprise Software
Education
University of Central Florida - College of Business Administration
eGain Corporation 2013 - Present
Apple 2012 - 2013
Epocrates 2002 - 2012
AltoWeb 1999 - 2002
IBM Center for Java Technology 1998 - 1999
Taligent 1994 - 1997
Apple 1991 - 1994
Orincon Corporation 1990 - 1991
Action Software Corp 1987 - 1989
Skills
Agile Methodologies, Software Development, Software Engineering, Perforce, SOA, Web Services, Web Development, Object Oriented Design, Scrum, SaaS, Java Enterprise Edition, Core Java, Java, JavaScript, Technical Leadership, Enterprise Software, XML, JUnit, C++, Mobile Applications, Android, Healthcare Information..., Linux, REST, OOP, Distributed Systems, Software Design, Tomcat, Web Applications, Scalability, Unix
Education
Dartmouth College 1983 — 1987
A.B., Computer Science, with Honors
Patrick Henry High School
eGain Corporation 2014 - Present
Self-employed 2010 - Present
Skills
Product Management, Project Management, SaaS, Agile Methodologies, Process Improvement, Cross-functional Team..., Team Building, Vendor Management, Program Management, Product Marketing, Product Development, Operations Management, Enterprise Software, Change Management, Strategic Planning, New Business Development, Start-ups, Management, Storage, Leadership, Sales, Cloud Computing
Education
University of California, Davis 1990 — 1995
Bachelor of Science, Mechanical Engineering
eGain Corporation February 2002 - Present
Skills
Product Management, Pre-sales, Marketing, Demand Generation, SaaS, Business Alliances, Lead Generation, Go-to-market Strategy, Marketing Communications, Sales Enablement, CRM, Enterprise Software, Strategic Partnerships, Public Relations, Analyst Relations, Product marketing, Inside sales, Cloud, marcom, Field Enablement, Channel Partner..., partner enablement, Software Development, Start-ups, Competitive...
Education
University of California, Berkeley, Haas School of Business
MBA
Northwestern University
University of Rhode Island
MS, Mechanical Engineering & Applied Mechanics
FireEye, Inc. May 2014 - Present
Symantec June 2009 - May 2014
VERISIGN September 2008 - April 2009
VERISIGN September 2007 - September 2008
eGain Corporation April 2005 - March 2006
BMC Software July 2004 - December 2004
Skills
Quality Assurance, Agile Methodologies, Test Automation, Unix, Software Quality..., Scrum, Linux, Java, Test Planning, XML, Software Engineering, Software Development, Manual Testing, Testing, JIRA, Perl
Education
San Jose State University 2006 — 2009
Master's degree, Computer Science
University of Pune 2000 — 2004
Bachelor of Engineering (BE), Computer Engineering
Expedia, Inc. January 2013 - Present
Microsoft November 2009 - January 2013
SolutionsIQ July 2008 - November 2009
Capgemini May 2004 - July 2008
Oracle January 2003 - May 2004
eGain Corporation August 2000 - December 2002
IBM Global Services June 1999 - August 2000
Skills
Agile Methodologies, Software Project..., Requirements Analysis, Agile Project Management, SDLC, Software Development, Microsoft SQL Server, Scrum, Testing
Education
Kakatiya University 1993 — 1996
M.C.A, Computer Science
eGain Corporation February 2011 - Present
Nuance Communications November 2008 - September 2010
Nuance Communications April 2007 - October 2008
Envision Telephony September 2005 - April 2007
ETalk June 2004 - September 2005
Dictaphone Corporation September 1998 - June 2004
Cable and Wireless 1994 - 1998
Sharp Electronics January 1991 - May 1994
Compugraphic 1984 - 1987
Skills
Solution Selling, Enterprise Software, Cloud Computing, CRM, Direct Sales, Account Management, Professional Services, Lead Generation, Sales Process, Channel, New Business Development, Sales Management, B2B, Sales Operations, Sales, Strategy, Channel Partners, Cold Calling, SaaS, Telecommunications, Unified Communications, Call Centers
Education
Northern Illinois University
Bachelor of Science (BS), Education - Special Education and Elementary Education, Special Ed K-12, Elementary K-8 grades
Wright College
Associate's Degree, Physical Education
eGain Corporation 2008 - Present
eGain Communications January 2008 - Present
Skills
Knowledge Management, Camtasia, Enterprise Software, Captivate, FrameMaker, HTML, Technical Writing, E-Learning, Instructional Design, Learning Management..., CRM, Task Analysis
Education
Santa Clara University 1999 — 2001
Bachelor's degree, English Literature
eGain Corporation June 2015 - Present
eGain Corporation July 2014 - May 2015
UC Santa Cruz September 2013 - August 2014
SugarCRM April 2012 - October 2012
TIBCO Software October 2009 - April 2012
Cengage Learning ( Aplia Inc) July 2009 - October 2009
ARGI Inc April 2009 - June 2009
Kaiser Permanente September 2008 - October 2008
International Software Systems Inc April 2008 - August 2008
Skills
Test Automation, Software Quality..., Selenium, SoapUI, XML, mysql, Oracle, JIRA, Test Planning, Java, Web Applications, Testing, Quality Assurance, Databases, UML, User Acceptance Testing, MySQL
Education
Jawaharlal Nehru Technological University 2003 — 2007
Bachelor of Technology, Computer Science
University of California, Santa Cruz
Alternative Wellness Company 2015 - 2015
Stratford School 2013 - 2015
eGain Corporation 2013 - 2013
Catalyst Business Solutions 2012 - 2013
4ZEROEIGHT 2011 - 2012
The Tech Museum of Innovation 2010 - 2011
Education EE Union in CA January 2003 - October 2008
Philippine Social Security System 1996 - 2002
IBM Philippines 1995 - 1996
Skills
Healthcare Informatics, eClinicalWorks, VistA, Software Quality..., Blackbox, Whitebox, Regression Testing, PHP/MySQL, Oracle Developer 2000, PL/SQL, Cognos, MDI Achieve's Matrix, Informatics, Windows Vista, Healthcare Management, SQL, SDLC, XML, Black-box, Oracle, MySQL, PHP, Software Documentation, Linux, HTML, Web Applications, Databases, Microsoft SQL Server, JIRA, Python, Testing, Selenium, Java, JavaScript, Software Development, Tomcat, CSS, Windows, JSP, Unix, Systems Analysis, JBoss Application Server, Eclipse, Unix Shell Scripting
Education
Salesforce University
APEX and Visualforce Controllers (DEV-501), Advanced Salesforce Development
Salesforce University
Administration Essentials for New Admins (DEV-201), Salesforce Administration
Mission College
Health Information Technology, Implementation Specialist
Mission College
Health Information Technology, Technical Software Support
Portnov Computer School
Certificate, Software Quality Assurance
University of the City of Manila 2000 — 2002
Master in Business Administration, Business Administration and Management, General, 4.0
National Computer Center 2000 — 2000
Structured Systems Analysis and Design
Pamantasan ng Lungsod ng Maynila
Bachelor of Science (BS), Computer Engineering
Philippine Science High School
Pamantasan ng Lungsod ng Maynila
Bachelor's degree, Business Management, 4.0
Verifone September 2015 - Present
eGain Corporation March 2014 - September 2015
SOAProjects Inc May 2010 - March 2014
Avi Technologies Inc. 2009 - 2010
New York Edge April 2008 - January 2009
Skills
Human Resources, Benefits Negotiation, Technical Recruiting, Talent Acquisition, Internet Recruiting, Temporary Placement, Onboarding, Screening, Applicant Tracking..., Permanent Placement, Payroll, Staff Augmentation, Performance Management, Sourcing, Staffing Services, Employee Benefits, Interviews, Talent Management, Hiring, ADP Payroll, Employee Relations, College Recruiting, HR Consulting, Temporary Staffing, Personnel Management, Resource Management, Employer Branding, HRIS, HR Policies, Employee Engagement, Benefits Administration, Candidate Generation, Employee Referral..., Boolean Searching, Job Descriptions, Management, Process Improvement, Workforce Planning, Leadership Development, Compensation, ADP HRB, NetSuite, U.S. Immigration, Exit Process, Leave of Absence..., Recruiting, Change Management
Education
Mission College 2010 — 2011
HR Management, Human Resources Management/Personnel Administration, General, A
University of Mumbai 1995 — 2000
B.COM, Commerce
HRCI
PHR, Human Resources Management and Services
eGain Corporation July 2012 - September 2012
Intel Corporation July 2011 - August 2011
The University of Texas at Austin August 2009 - January 2010
AT&T Mobility January 2008 - January 2009
Kumon November 2003 - July 2005
Skills
Java, Scripting, Android, Microsoft Word, Linux, Linux System..., Android Development, Android SDK
Education
The University of Texas at Austin
B.S, Electrical Engineering
Coherent July 2008 - Present
National Pen December 2007 - July 2008
Tektronix November 2006 - December 2007
Logical Apps (acquired by Oracle) November 2004 - July 2005
Coherent December 2002 - November 2004
Wind River August 2002 - December 2002
LPL Financial May 2002 - July 2002
Monona Wire Corp(acquired by CVG Group) November 2001 - February 2002
eGain Corporation September 2000 - November 2001
Constellar(now part of DataMirror) March 2000 - September 2000
Skills
Oracle E-Business Suite, ERP, Oracle Applications, Oracle Agile PLM, B2B Integration
Education
K J Somaiya College of Engg
Bachelor's Degree, Industrial Engineering
Narsee Monjee Institute of Management Studies
Master of Business Administration (M.B.A.)
St Anne's
St Anne's
eGain Corporation June 2013 - Present
eGain Corporation September 2008 - June 2013
Instantis 2003 - 2006
eGain Communications December 1997 - May 2002
Cybex Technologies May 1996 - December 1997
Education
Texas A&M University 1994 — 1996
M.Ed, Education Technology
Lady Shri Ram College 1988 — 1993
M.A, English Literature
Sogeti May 2015 - Present
eGain Corporation July 2013 - February 2015
Sallie Mae August 2005 - July 2013
Skills
SDLC, Requirements Gathering, Visio, Business Analysis, Requirements Analysis, SharePoint, Vendor Management, SQL, Software Project..., PMP, Enterprise Architecture, Business Intelligence, Oracle
Education
Indiana State University - Scott College of Business 1999 — 2004
BS, Management Information Systems
Cisco August 2014 - Present
eGain Corporation June 2013 - March 2014
MIMOS Berhad September 2011 - September 2012
National University of Malaysia January 2010 - September 2012
Skills
Java, Node.js, JavaScript, Eclipse, JSP, Shell Scripting, MongoDB, C++ Language, Git, REST, MVC, JDBC, Apache ZooKeeper, SQL, Puppet, HTML, Hadoop, jQuery, Spring Framework, Oracle PL/SQL..., Mahout, Hibernate, Nagios, MySQL, XML, PhoneGap, Cloud Computing, Linux, Agile Methodologies, JSON, JPA, Machine Learning, CSS, Android Development, Data Mining, Maven, Redis, Mocha
Education
Northwestern Polytechnic University 2012 — 2014
Master's Degree, Master of Science in Computer Science (MSCS)
National University of Malaysia 2008 — 2010
Master's degree, Microelectronics
eGain Corporation March 2013 - Present
LeanData July 2012 - August 2012
Skills
Java, C, Ruby on Rails, MVC, XML, DOM, J2EE, RESTful architecture, CSS, HTML, JavaScript, Ubuntu, Github, SQL, Oracle, MySQL, PL/SQL, Databases, Tomcat, Eclipse, NetBeans
Education
State University of New York at Binghamton 2010 — 2012
Master, Computer Science
Government Engineering College 2005 — 2009
Bachelor, Computer Science and Engineering
eGain Corporation March 2015 - Present
Limitless Holdings, Inc. January 2011 - Present
Skills
Analytics, Lead Generation, SaaS, Salesforce.com, Solution Selling, CRM, Business Development, New Business Development, Competitive Analysis, Business Intelligence, Enterprise Software, B2B, Pre-sales, Sales Presentations, Cloud Computing, Strategic Partnerships, Leadership, Strategy, Sales Process
Education
University of Michigan 2005 — 2009
BA, Economics
Portage Northern 2001 — 2005
eGain Corporation April 2010 - Present
AT&T March 2007 - April 2010
BCBS MA, NJ, MI January 2003 - February 2007
CAMO Software February 2000 - January 2003
Skills
Oracle, Project Management, Resource Management, Requirements Gathering, SDLC, Software Project..., Unix, PMP, SharePoint, CRM, Quality Assurance, Project Planning, Requirements Analysis, Management, Change Management, Agile Methodologies, Software Quality..., Vendor Management, Integration, Software Development, Business Intelligence, Pre-sales, Business Analysis
Education
Southern Polytechnic State University 2004 — 2006
Masters of Science
Guru Gobind Singh Indraprastha University 1997 — 2001
BIS(Hons)
Upwork June 2015 - Present
eGain Corporation October 2013 - June 2015
eGain Corporation May 2012 - October 2013
Telegent Systems June 2009 - January 2011
Skills
Accounting, Invoicing, Fixed Assets, Accounts Payable, Accruals, Financial Statements, Spreadsheets, Accounts Receivable, Analysis, Revenue Recognition, Sarbanes-Oxley Act, US GAAP
Education
California State University-East Bay 2009 — 2011
Bachelor of Science (BS), Accounting
University of Arizona 2006 — 2009
Mathematics, Architecture
eGain Corporation January 2013 - Present
VMware, Inc. 2011 - 2013
Affymetrix, Inc. 2009 - 2011
BDO Seidman, LLP 2006 - 2009
Ireland San Filippo, LLP 2004 - 2006
Education
Boston University Questrom School of Business
BS, Accounting and Finance
St. Margaret's School
eGain Corporation August 2014 - May 2015
eGain Communications July 2012 - April 2014
Skills
Core Java, Java, SQL, Java Enterprise Edition, Servlets, JSP, REST, JavaScript, HTML, AJAX, PHP, Bootstrap, J2EE Application..., CSS3, CSS Javascript, PhpMyAdmin, PHP4/5, WAMP, T-SQL, T-SQL Stored Procedures, Spring, CodeIgniter, Agile Methodologies, JIRA, C, C++, Microsoft Office, Oracle, MySQL, CSS
Education
Texas A&M University 2015 — 2017
Master’s Degree, Management in Information Systems, 4.0
National Institute of Technology Surat 2008 — 2012
Bachelor of Technology (BTech), Electrical, Electronics and Communications Engineering, 8.74
SDS convent school lalitpur 1995 — 2006
High School, Science
eGain Corporation April 2015 - Present
7-Eleven May 2013 - August 2014
5 Star Beverage, INC July 2009 - August 2012
Skills
Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Outlook, Management, Sales, Time Management, Teamwork, Project Management, Business Process..., Twitter, Statistical Data..., Google Docs, Spreadsheets, Accounts Payable &..., Corporate Finance, Marketing Communications, Corporate Communications, Social Media, Entrepreneurial Finance, Entrepreneurial..., Computer Information..., International Finance, Financial Accounting, Budgets, Data Entry, Marketing, Public Speaking, Research, Financial Analysis, Analysis, Community Outreach, Forecasting
Education
University of San Francisco 2013 — 2014
BS, Finance, General
San Diego Mesa College 2009 — 2011
Associate of Arts (AA), General Studies
eGain Corporation 2014 - Present
Efacec ACS June 2010 - May 2014
Efacec ACS June 2008 - June 2010
Skills
Smart Grid, SCADA, Electrical Engineering, Automation, Integration, Engineering, Project Management, Testing, Product Management, Analysis, Manufacturing, Linux, Microsoft Office, Unix, Management, Product Development, Leadership, Project Planning, Software Development, Networking
Education
PM Study 2013 — 2013
Completion of PMP Boot Camp, Project Management
Georgia Tech 2003 — 2008
Bachelor of Science (B.S.), Electrical Engineering
eGain Corporation June 2013 - Present
Various Service Positions in Reno, NV June 2002 - May 2013
Bank of America June 1993 - August 1998
Education
University of California, Los Angeles 1999 — 2002
Studying towards Law, Political Science and Government, 3.63
The Plus Group 2015 - Present
Adecco Staffing, USA 2014 - 2015
Maximus Federal Services 2006 - 2014
Pitney Bowes March 2001 - March 2005
eGain Corporation 1999 - 2000
Skills
Human Resources, Employee Relations, Payroll, Corporate Relocation, Office Administration, Facilities Operations, Multi Tasking, Administration, Operations Management, Medical Records, Procurement, Regulatory Compliance, Recruiting
Education
California State University-East Bay
Bachelor of Science (B.S.), Business Administration, Management and Operations
Metric e-Learning
Coursework toward PHR
eGain Corporation Assurance AssociatePwCJuly 2010 - June 2012
Education
University of California, Los Angeles 2006 — 2010
Bachelor's Degree, Accounting
HearItApp September 2014 - Present
Northrop Grumman Corporation January 2007 - Present
Lowepro June 2005 - December 2006
Intuit, Inc. November 2000 - August 2005
eGain Corporation January 1999 - November 2000
Boeing February 1997 - January 1999
Autodesk October 1995 - February 1997
Skills
ASP.NET, ASP, Objective-C, iOS Development, Android Development, Microsoft SQL Server, Swift, Software Engineering, AJAX, JSON, RESTful WebServices, ActionScript, jQuery, C#, Cocoa Touch
Education
University of Arizona 1993 — 1994
Bachelor’s Degree