Firstmark Services
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Firstmark Services Employees
Firstmark Services AnalystNelnetOctober 2013 - Present
Skills
Loan Servicing, Loan Origination, Loans, Credit Analysis, Call Centers, Microsoft Office, Customer Service, Process Improvement, Analysis, Microsoft Word
Education
Southeast Community College 2003 — 2005
Multnomah County Sheriff's Office February 2015 - Present
249 RTI February 2014 - Present
Jamie Damon for State Senate September 2014 - November 2014
Oregon United for Marriage October 2013 - March 2014
Nelnet November 2012 - August 2013
Nelnet September 2011 - November 2012
Firstmark Services June 2011 - September 2011
Nebraska Democratic Party February 2011 - June 2011
University of Nebraska-Lincoln May 2009 - May 2010
Skills
Fundraising, Call Centers, Customer Service, Loan Servicing, Votebuilder, Telephone Skills, Microsoft Office, Loan Origination, Volunteer Management, Phone Skills, Military, Training, Grassroots Organizing, Volunteering, AS400 system, Time Management, Loans, Microsoft Excel, Grassroots
Education
University of Nebraska-Lincoln 2007 — 2010
BA, Classics, Agronomy
Hearthside Food Solutions April 2013 - Present
Cloquet Motors, LLC September 2010 - March 2012
Factory Motor Parts 2008 - 2008
Firstmark Services 2000 - 2007
Skills
Organizational..., Benefits Administration, Process Improvement, Employee Benefits, Training, Payroll, Microsoft Word, Onboarding, Team Building, Personnel Management, Microsoft Excel, Human Resources, Talent Acquisition, HRIS
Education
Concordia College
B.A., Organizational Management
St. Jude Medical November 2014 - Present
St. Jude Medical April 2013 - November 2014
St. Jude Medical July 2012 - March 2013
St. Jude Medical May 2011 - July 2012
Dahl Consulting November 2010 - May 2011
Patterson Companies November 2009 - November 2010
Patterson Companies August 2007 - November 2009
Firstmark Services August 2005 - August 2007
TIES October 2001 - July 2005
Vendor Management Services January 2001 - October 2001
Skills
Business Analysis, Quality Assurance, Requirements Analysis, Software Project..., Testing, Business Requirements, Problem Solving, Process Improvement, Documentation, Agile Methodologies, Analysis, Integration, Program Management, Requirements Management, SQL, SDLC, SharePoint, Software Documentation, Strategy, Systems Analysis, Visio
Education
University of St. Thomas 2011 — 2016
M.S., Software Management
University of St. Thomas 2010 — 2010
Project Management
Minnesota State University, Mankato 1998 — 2000
B.S., Computer Science, MIS
Inver Hills Community College 1996 — 1998
A. A., Business Administration
Equus Holdings, Inc, November 2012 - Present
Concordia University - St. Paul September 2005 - Present
Nelnet Diversified Solutions November 2007 - November 2012
Firstmark Services May 2001 - November 2007
Skills
Change Management..., Organizational..., Employee Engagement, Organizational Change, Succession Planning, Human Capital Management, HR Business Partnering, HR Consulting, HR Strategy, Strategic HR, HR Policies, Employee Relations, Employee Handbooks, Employee Surveys, Recruiting, Compensation Analysis, EEO/AA Compliance, EEOC, Outplacement, Performance Management, HR Metrics, Talent Management, Talent Acquisition, Workforce Planning, Retention Strategies, Career Development, Job Search Strategies, Human Resources, Change Management, Organizational..., Organizational Design, Communication, Human Capital
Education
University of St. Thomas 2002 — 2005
MBA, Human Resource Management
Metropolitan State University 1994 — 1997
Bachelor of Arts, English
Firstmark Services August 2012 - Present
Firstmark Services April 2010 - August 2012
Nelnet February 2006 - February 2010
Nelnet February 2004 - February 2006
Skills
Corporate Communications, SharePoint, Microsoft Excel, Microsoft Word, Photography, Microsoft Office, Project Management, Visio, Training, Analysis, Team Leadership, Business Analysis, Change Management, Leadership
Education
Doane College 2008 — 2010
Bachelor of Arts (B.A.), Organizational Communication
Oregon State University 1999 — 2001
n/a, Geology/Earth Science, General
United Way of Greater Milwaukee & Waukesha County November 2011 - Present
United Way of Greater Milwaukee & Waukesha County July 2011 - November 2011
Public Allies Milwaukee September 2010 - June 2011
AIDS Resource Center of Wisconsin September 2010 - June 2011
Firstmark Services December 2008 - June 2010
Epic July 2006 - July 2008
Skills
Non-profits, Web Design, Volunteer Management, Writing, CMS, Nonprofits, Social Media, Fundraising, Program Development, Community Outreach, Editing, Community Development, Public Relations, Newsletters, Event Planning
Education
University of Wisconsin-Madison 2000 — 2004
Bachelor of Arts, English
Minneapolis Community and Technical College 2005 — 2006
Web & Graphic Design
Nelnet Diversified Solutions August 2012 - Present
Firstmark Services July 2011 - August 2012
Firstmark Services January 2010 - July 2011
Firstmark Services October 2008 - January 2010
Firstmark Services December 2007 - October 2008
Firstmark Services October 2006 - December 2007
Fox Systems May 2005 - September 2006
Skills
Call Center, Quality Assurance, Analysis, Management, Databases, Microsoft Excel, Microsoft Word, PowerPoint, Microsoft Publisher, Visio, SharePoint, Cost Benefit, Project Coordination, Projection Mapping, Master Scheduling, Agenda Development, Call Centers, Data Analysis, Access
Education
Peru State College 2013 — 2016
Bachelor of Business Administration (BBA), Marketing
Minnesota State University 2001 — 2004
Theatre
University of Sioux 2000 — 2001
Theatre
Kindred High School 1995 — 1999
High School Diploma
DNA Diagnostics Center January 2014 - Present
Memorial Blood Centers August 2012 - December 2013
USBank May 2010 - September 2011
Firstmark Services 2007 - 2008
Firstmark Services 2007 - 2008
Skills
Banking, Retail Banking, Cross Selling, Consumer Lending, Credit, Loans, Credit Analysis, Credit Cards, Call Center, Commercial Lending, Sales, Mortgage Lending, Payments, Interviews, Invoice Processing, Customer Experience, Deposits, Customer Service, Loan Origination, Coaching, Customer Satisfaction, Call Centers, Customer Retention
Education
Inver Hills Community College 2014 — 2016
Associate of Science (A.S.), Paralegal Studies
BI Worldwide February 2010 - Present
BI January 2008 - November 2009
Firstmark Services April 2004 - January 2008
American Summit Mortgage May 2002 - August 2003
Skills
Business Analysis, Software Documentation, Business Requirements, Visio, Requirements Analysis, SQL
Education
Gustavus Adolphus College
BA
Metropolitan State University
Java programming
Best Home Care LLC September 2013 - Present
Photographer March 1995 - Present
Allina Hospitals & Clinics May 2012 - May 2014
Twin Cities Occupational Health & Rehabilitation November 2011 - February 2012
Apple Valley Medical Center October 2010 - November 2011
Vocal Soloist January 1989 - June 2011
Allina Hospitals & Clinics April 2010 - June 2010
Firstmark Services June 2006 - March 2010
City and County Credit Union March 2005 - March 2006
Summit orthopedics February 2004 - March 2005
Skills
Customer Service, Medical Records, Training, Direct Patient Care, EMR, Cpr Certified, Process Improvement, Schedules, Medicine, Home Care, Supervisory Skills, Time Management, Data Entry, Research, Nursing, Occupational Health, Drug Testing, Underwriting, Medical Compliance, Patient Support, Patient Education, Nursing Homes, Organizational..., Customer Support, Digital Photography, Landscape Photography, Senior Portraits, Photography, Wedding Photography, Family Photography, Family Mediation, Healthcare, Vital Signs, Phone Etiquette, Clinical Research, EKG, Phlebotomy, Vocalist, MDI, health medix, Pilot Projects, CPR Certified, Team Building, Microsoft Excel, Medical Terminology, Outlook, Leadership, Hospitals
Education
Dakota County Technical College 2008 — 2010
AAS, medical Assistant
Dakota County Technical College 2008 — 2010
Associate of Arts and Sciences (A.A.S.), Medical/Clinical Assistant
Inver Hills Community College 2008 — 2008
General, Registered Nursing, Nursing Administration, Nursing Research and Clinical Nursing
Century College 1992 — 1994
General, generals
Nelnet Inc August 2015 - Present
Nelnet July 2015 - Present
Nelnet October 2013 - Present
Firstmark Services May 2012 - October 2013
Firstmark Services June 2010 - May 2012
Nelnet 2009 - 2009
Skills
Project Management, Quality Assurance, Business Analysis, Employee Relations, Process Improvement, Credit Reports, Call Centers, Leadership, Team Leadership, Microsoft Office, Marketing, Customer Service, Team Building, Microsoft Excel, Change Management, Loan Servicing, Management, Strategic Planning
Education
Doane College 2012 — 2015
Master of Arts in Management, Leadership
Nebraska Wesleyan University 2005 — 2011
Bachelor of Science, Business
Firstmark Services January 2005 - Present
Analysts International 2003 - 2004
Deluxe Corporation 1985 - 2003
Education
University of Minnesota-Twin Cities 2006 — 2007
Certification, Project Management
Minnesota School of Business 2001 — 2003
Associates, Web Design and Development
Southwest Minnesota State University 1982 — 1984
Bachelors, Marketing
Southwest Minnesota State University 1982 — 1984
Bachelors, Business Administration
Century College 1980 — 1982
Associates, Liberal Arts
Payroll Direct, Inc. April 2007 - Present
Wells Fargo 2004 - 2007
Payday of Minnesota 2002 - 2004
Firstmark Services 2000 - 2001
Skills
Payroll, Employee Benefits, Outlook, Benefits Administration, Human Resources, Workers Compensation, HRIS, Accounting, Strategic Planning, Employee Relations, Customer Service, Leadership, Process Improvement, Change Management, Accounts Receivable
Education
St. Cloud State University - Herberger Business School 1995 — 2000
B.S., Computer Information Systems
United Natural Foods December 2014 - Present
Pearson January 2010 - December 2014
Pearson North America 2013 - 2014
Firstmark Services 2008 - 2010
Orbit Systems 2006 - 2008
XATA Corporation October 2000 - July 2004
United States Marine Corps 1996 - 2000
Skills
Human Resources, Process Improvement, Customer Service, Management, Call Center, Team Building, SharePoint, Microsoft Office, Customer Satisfaction, Microsoft Excel, Training, Software Documentation, Outlook, HRIS, Benefits Administration, Team Leadership, Microsoft Word, Compensation & Benefits..., Employee Relations, Employee Benefits, Recruiting, Call Centers
Education
Concordia University-St. Paul 2012 — 2013
Master of Arts (M.A.), Human Resources Management and Services
Concordia University-St. Paul 2010 — 2011
BA, Human Resource Management
Century College - State of Minnesota February 2011 - Present
Firstmark Services November 2009 - February 2011
State of Minnesota February 2007 - September 2008
State of Mn 1998 - 2008
HealthMatch February 2006 - February 2007
State of MN June 2002 - February 2006
State of MN August 2000 - June 2002
USBank January 1998 - May 1998
Firstar Bank December 1995 - October 1997
Skills
Business Analysis, Software Documentation, Quality Assurance, Crisis Management, Testing
Education
Concordia University-St. Paul
Bachelor of Arts, Education
University of MinnesotaJune 2009
Business, Analysis
Pearson VUE February 2011 - Present
AmeriPride Services March 2005 - February 2011
Firstmark Services 2004 - 2005
Skills
HRIS, Employee Relations, Talent Management, Compensation, Benefits Administration
Education
Saint Mary's University of Minnesota 2005 — 2007
Masters, Human Resources Management
University of Wisconsin-River Falls 2001 — 2005
Bachelors, Business Administration, Economics
UnitedHealth Group May 2015 - Present
Blue Cross and Blue Shield of Minnesota January 2014 - April 2015
Blue Cross and Blue Shield of Minnesota June 2012 - December 2013
UnitedHealth Group June 2010 - June 2012
TempWorks Software March 2008 - June 2010
Firstmark Services September 2005 - March 2008
Skills
XML, Business Analysis, SQL, Requirements Analysis, Microsoft SQL Server, SDLC, Database Design, Agile Methodologies, Java, Access, Databases, SharePoint, Data Warehousing, Requirements Gathering, Visio, Software Development
Education
Minnesota State University, Mankato 2000 — 2005
Bachelor of Engineering (B.Eng.), Computer Engineering
Shapiro & Zielke May 2011 - Present
Firstmark Services 2005 - 2009
Education
Minneapolis Business College 2003 — 2004
Globe University-Woodbury
Metropolitan State University June 2015 - Present
Brown College September 2010 - Present
Saint Paul Public Schools September 2008 - July 2010
Firstmark Services February 2007 - September 2008
CLC Servicing February 2006 - February 2007
Great Lakes Higher Education Corporation and Affiliates May 2001 - February 2006
Skills
Traning, Coaching, Leadership, Higher Education, Customer Service, CampusVue, Continuous Process..., Microsoft Office, Enrollment Management, Training, Student Financial Aid, Staff Development, Admissions, Public Speaking, Adult Education, Student Affairs
Education
Concordia University-St. Paul 2013 — 2015
Master's degree, Organizational Leadership
Concordia University-St. Paul 2009 — 2011
Bachelor of Arts (BA), Organizational Management and Leadership
St Kates 2005 — 2005
HR
Saint Paul College-A Community and Technical College 2002 — 2004
Human Resources Management/Personnel Administration, General
UW-River Falls 1998 — 2001
Education/English Major
Lawrence Transportation October 2014 - Present
Crenlo, LLC October 2008 - August 2014
Firstmark Services June 2003 - October 2008
Skills
Process Improvement, Lean Manufacturing, Cost Accounting, Forecasting, Financial Analysis, Six Sigma
Education
Rasmussen College-Minnesota 2010 — 2014
Bachelor's Degree, Accounting
University of Minnesota-Twin Cities 1995 — 1998
General Studies & Sciences