Fix Auto
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Fix Auto Employees
RBC Banque Royale July 2012 - Present
Fix Auto September 2009 - June 2012
Bell March 2007 - March 2009
Bell January 2005 - February 2007
Bell September 2002 - December 2004
Bell 2000 - August 2002
Skills
Business Case, Business Requirements, Customer Experience, PMO, Project Delivery, Contact Centers, Telecommunications, Call Center, Vendor Management, User Acceptance Testing, Project Portfolio..., IVR
Education
Le groupe Shepell 2006 — 2006
Santé mentale au travail, Formation continue
Institut Chabot 2003 — 2003
Gestion du stress, Formation continue
HEC Montréal 2002 — 2002
La pensée latérale : devenir créatif sur demande, Attestation
Actualisation IDH 2001 — 2001
Leaders efficaces, Formation continue
Cours Sylva Bergeron 1998 — 1998
Relations humaines, Formation continue
Polyvalente Honoré-Mercier 1978 — 1983
Diplôme d'études secondaires
Fix Auto July 2014 - Present
Independent Contractor December 2013 - Present
Mondavi Center for the Performing Arts August 2010 - March 2013
ASUCD Unitrans November 2011 - December 2012
Conference Housing- UC Davis June 2009 - August 2009
Litigation Support Professionals June 2008 - September 2008
Skills
Microsoft Office, PowerPoint, Research, Microsoft Excel, International Relations, Spanish, Microsoft Word, English, Public Speaking, Political Science, Social Media, Editing, Teamwork, Event Planning
Education
University of California, Davis 2008 — 2012
Bachelor of Arts (B.A.), International Relations- World Peace and Security
Fix Auto June 2006 - February 2010
CARS Collision May 2004 - June 2006
Farmers Insurance 1973 - 2003
Skills
Organizational..., Automotive, Business Development, Casualty, Claim, Claims Management, Commercial Insurance, Customer Retention, General Insurance, Property, Automobile, Automotive Aftermarket, Insurance, Property, Customer Satisfaction, Casualty Insurance, New Business Development, Sales Management, Team Building
Education
University of Colorado Colorado Springs 1981 — 1987
BA, Organizational Communication
Emporia State University
Washburn University
Fix Auto April 2012 - Present
YMCA of Orange July 2007 - November 2011
The Leukemia & Lymphoma Society June 2005 - July 2007
YMCA of Orange April 1999 - August 2004
Skills
Event Planning, Volunteer Management, Nonprofits, Event Management, Leadership Development, Community Development, Community Outreach, Program Development, Staff Development, Fundraising, Management, Training, Budgets, Leadership, Public Relations, Strategic Planning
Education
San Diego State University-California State University 2000 — 2005
Bachelor of Arts, Communications
Bramgate Volkswagen January 2015 - Present
Fix auto August 2014 - Present
Bramgate Volkswagen October 2011 - July 2014
Colour Auto Collision Inc January 1993 - January 2011
Autobahn Fine Cars January 1989 - January 1993
Renault January 1985 - January 1988
Parsilon January 1980 - January 1985
Skills
Automotive, Manufacturing, Cost, Vehicles, Customer Service, Customer Relations, Analysis, Planning, Purchasing, Automobile, Production, Problem Solving, Parts, Testing, Microsoft Office, Customer Satisfaction, Cost Reduction, Continuous Improvement, Components
Education
DuPont Training Center 2011 — 2011
Certificate, Waterborne basecoat application
Georgian College 2008 — 2008
Certificate, OMVIC
Mitchell International 2001 — 2001
Certificate, Computer Assisted Auto Collision Estimating
Ontario Ministry of Education and Training 1998 — 1998
Certificate of Qualification, Auto body and collision repair technician
Centenial College 1993 — 1993
Certificate, Collision Damage Estimating Certificate
Parsilon training center (khoramabad, Iran) 1980 — 1980
Certificate, Physical tests and equipment introduction
FiX Auto September 2013 - Present
Crest Chevrolet September 2012 - Present
C and C Autosports 1999 - September 2012
KHS&S Contractors April 2008 - February 2009
McKinney Drywall September 2005 - April 2008
Skills
Carpentry
Education
Chaffey College
Computer Science
Cypress College
Microsoft October 2014 - Present
Negotium Technologies Inc May 2013 - October 2014
Alphamosaik August 2008 - April 2014
Alphamosaik February 2011 - April 2013
Fix Auto November 2005 - June 2008
Optimum Informatique February 2004 - November 2005
Kontron January 2000 - February 2003
Comlink Group January 1999 - January 2000
Robotel January 1995 - January 1999
Skills
Active Directory, Virtualization, Hyper-V, Microsoft Technologies, Lync Server 2010, Architecture, System Center, VMware ESX, Cloud Computing, Lync, Microsoft Exchange, Private Cloud, SCCM, Storage Area Networks, SCOM, Windows Server, Infrastructure, SAN, SharePoint, Business Intelligence, Solution Architecture, 2008 R2, Gestion de personnel, Architecture de solution, Microsoft Office..., Enterprise Architecture, Group Policy, Architectures, Gestion de projets, Démarrage d'unité..., Direction d'unité..., Direction de..., Lync 2010, Windows Azure
Education
Université du Québec à Montréal 2006 — 2006
Crystal Reports Designer
Université du Québec - Télé-université 2003 — 2003
Delphi OO Programming
Cégep Lionel-Groulx 1990 — 1993
Collegial, Electrical conception
MINI of Marin January 2012 - Present
BMW of San Francisco November 2000 - January 2012
Fix Auto 1996 - 1999
Skills
Automotive, Automobile, Vehicles, Operations Management, Management, Retail, Sales Management, Fleet Management, Customer Service, Sales Process, Product Development, Marketing Strategy, Parts, Sales, Customer Retention, Team Building, Automotive Aftermarket, Negotiation, Motorsports, Forecasting, Warranty, Sales Operations, Tires, Training, Dealers, Suspension, Automotive Repair, Strategic Planning, Inventory Management, Automotive Parts, Customer Satisfaction, Account Management, Business Planning, Profit, Automotive Engineering, Purchasing, Dealer Management, Process Improvement, New Business Development, Coaching, Continuous Improvement, B2B, Aftersales, Brake, Inventory Control, Pricing, Reynolds, Selling
Education
University of California, Santa Barbara 1983 — 1989
Bachelor of Arts, History
Service Dynamics September 2012 - Present
Fix Auto December 2001 - September 2012
Saturn Paint and Body June 1993 - July 2001
Metro Nissan of Montclair March 1991 - May 1993
Skills
Leadership Development, Sales Management, New Business Development, Profit Maximization, Automotive, Vehicles, Business Development, Operations Management, Team Building, Negotiation, Automobile, Strategic Planning, Training, Customer Satisfaction, Parts, Automotive Aftermarket, Marketing Strategy, Budgets, Sales, Leadership, Insurance, Customer Service, B2B, Account Management, Automotive Repair, Business Planning, Process Improvement, Profit, Sales Process, Continuous Improvement, Customer Retention, Motorcycle, Dealers, Business Strategy, Coaching, Marketing, Inventory Management, Product Development, Management, Forecasting, Start-ups, Pricing, Motorsports, Strategy, Team Leadership, Sales Operations, Strategic Partnerships
Education
Barstow Community College 1971 — 1973
Fix Auto USA 1997 - Present
Fix Auto October 1984 - Present
Fix Auto USA 1997 - 2010
Skills
Automotive, Negotiation, Operations Management, Automobile, Account Management, Profit, Vehicles, Team Building, Parts, New Business Development, Customer Satisfaction, Customer Service, Strategic Planning, B2B, Sales Management, Business Strategy, Coaching, Automotive Aftermarket, Sales Process, Business Development, Process Improvement, Marketing Strategy, Training, Leadership, Marketing, Business Planning, Inventory Management, Customer Retention, Management, Forecasting
Education
Cal State Fullerton