Service Dynamics
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Service Dynamics Employees
Car Research Xrm July 2013 - Present
Service Dynamics December 2012 - June 2013
Skills
New Business Development, Sales Process, Sales Management, Lead Generation, Customer Service, SaaS, CRM, Customer Retention, Cold Calling, Team Leadership, Customer Satisfaction, Negotiation, Sales, Account Management, Contract Negotiation, Sales Operations, Business Development, B2B, Business Planning, Competitive Analysis, E-commerce, Forecasting, Leadership, Management, Marketing, Marketing Strategy, Online Advertising, Online Marketing, Process Improvement, Product Marketing, Pricing, Selling, Salesforce.com, Start-ups, Team Building, Training
Education
University at Buffalo 2005 — 2009
Bachelor's degree, Business Administration, Management and Operations
Car-Research XRM September 2014 - Present
Car-Research XRM July 2013 - September 2014
Service Dynamics November 2012 - July 2013
GEVC/RCI April 2012 - October 2012
Marshalls October 2007 - September 2011
Skills
Microsoft Office, Customer Service, Microsoft Excel, Sales, Social Media, PowerPoint, Microsoft Word, Photoshop, Windows, Leadership, Team Leadership, Customer Satisfaction, Team Building, CRM, Lead Generation, Sales Process, Sales Operations, Training, Customer Retention, Account Management, New Business Development, Sales Management, Negotiation, Advertising, Social Networking, Operations Management, Selling, Profit, Online Advertising, Cold Calling, B2B, Direct Sales, Retail, Online Marketing, Deal Closure, Competitive Analysis, Call Centers, Inventory Management, Business Planning, E-commerce, Sales Presentations, Selling Skills, Forecasting, Dealers, Automotive Aftermarket, Marketing, Business Development, Automotive, Automobile, Marketing Strategy
Education
Medaille College
AutoPoint, a Solera Company April 2015 - Present
Service Dynamics November 2014 - April 2015
Tony Walker & Co. December 2013 - December 2014
House Check Int'l. Inc. June 2013 - November 2013
Service Dynamics November 2010 - June 2013
Skills
Customer Service, Microsoft Word, Social Media, Call Center, Microsoft Office, Call Centers, Customer Satisfaction, Account Management, Sales, CRM, Customer Retention, Team Building, Team Leadership, Sales Process, Training, Sales Management, New Business Development, Automotive, Lead Generation, Leadership, Time Management, Negotiation, Marketing, Management, Team Management, Sales Operations, Selling, Online Advertising, B2B, Process Improvement, Operations Management, Business Development, Forecasting, Contract Negotiation
Education
SUNY at Buffalo 2006 — 2010
Instituto Internacional 2008 — 2009
Business Translation, History of Spain, and Art History
AutoPoint, a Solera Company March 2015 - Present
Service Dynamics June 2014 - March 2015
SunSpin Media November 2012 - June 2014
Energy Curtailment Specialists March 2012 - July 2012
Manchester Swim Team September 2011 - March 2012
Manchester Parks and Recreation June 2011 - August 2011
PCA November 2007 - May 2008
Skills
Adobe Creative Suite, 3D Studio Max, Cinema 4D, Photoshop, Graphics, Flash, Premiere, After Effects, Adobe Encore, 3D, Video, Illustrator, Graphic Design, Web Design, Motion Graphics, Animation, User Interface Design, Typography, Logo Design, Art
Education
Rochester Institute of Technology 2005 — 2011
Bachelor of Fine Arts, New Media Design
Manchester West High 2001 — 2005
Academic Degree
Dealer Safeguard Solutions January 2015 - Present
Targeted Growth Strategies April 2014 - January 2015
Car-Research XRM June 2013 - April 2014
Service Dynamics October 2012 - June 2013
VinSolutions January 2011 - July 2012
AutoUSA- AutoNation January 2008 - January 2011
AutoTrader.com 2003 - June 2007
The Kansas City Star April 2000 - December 2003
Skills
Marketing, Lead Generation, Advertising, Sales Management, Sales Process, Online Advertising, Strategic Partnerships, CRM, Sales, Selling, Account Management, Negotiation, Management, E-commerce, Contract Negotiation, Customer Satisfaction, Strategy, Automotive, Sales Operations, Leadership, Customer Retention, Cold Calling, Automobile, Advertising Sales, Team Building, B2B, New Business Development, Training, Market Planning, Profit, Integrated Marketing, Dealers, Retail, Pricing, Salesforce.com, Marketing Strategy, Online Marketing, Competitive Analysis, Social Media, Direct Sales, Sales Presentations, SEM, Digital Marketing, Vehicles
Education
Quincy University 1991 — 1995
BA, Political Science
Elead1One December 2014 - Present
Service Dynamics December 2013 - December 2014
Gateway One Lending & Finance November 2012 - December 2013
ZoomInfo May 2012 - November 2012
ADP Dealer Services July 2010 - May 2012
ADP Dealer Services November 2006 - August 2010
Clark & White Inc November 1992 - March 2006
Skills
SaaS, CRM, Sales Management, Selling, Solution Selling, Salesforce.com, Management, New Business Development, Leadership, Account Management, B2B, Customer Retention, Strategic Partnerships, Sales Process, Sales, Business Development, Negotiation, Cold Calling, Strategy, Marketing Strategy, Team Building, Sales Operations, Customer Service, Sales Presentations, Lead Generation, Customer Satisfaction, Acclivus, Retail, Competitive Analysis, Direct Sales, Channel Partners, Automotive, Product Marketing, Email Marketing, Karrass, Digital Marketing, SEO, Team Leadership, Key Account Management, Cold Calling Experience, Major Accounts, Data Mining, Software Industry, Enterprise Software, Deal Closure, Business Strategy, Problem Solving, SEM, Customer Relations, ROI Strategies
Education
Suffolk University 1985 — 1987
Business Administration
Malden Catholic High School 1980 — 1984
Car-Research XRM July 2013 - Present
Service Dynamics October 2012 - July 2013
Service Dynamics January 2012 - October 2012
Omni Ob/Gyn July 2010 - September 2011
Brighton Eggert Animal Clinic 2009 - August 2010
Travelers June 2007 - October 2008
Brighton Eggert Animal Clinic January 2003 - June 2007
Skills
Product Demonstration, Customer Support, Automotive Insurance, Call Center, Microsoft Office, Technical Theater and..., Software Training, Customer Service, Customer Satisfaction, Sales Process, Call Centers, Sales, Training, Account Management, CRM, Team Leadership, Process Improvement, Leadership, Sales Operations, Customer Retention, Automotive, Team Building, Sales Management, Social Networking
Education
University at Buffalo 2004 — 2007
Bachelor of Fine Arts (BFA)
Kenmore East High School 2000 — 2003
Service Dynamics September 2012 - Present
Fix Auto December 2001 - September 2012
Saturn Paint and Body June 1993 - July 2001
Metro Nissan of Montclair March 1991 - May 1993
Skills
Leadership Development, Sales Management, New Business Development, Profit Maximization, Automotive, Vehicles, Business Development, Operations Management, Team Building, Negotiation, Automobile, Strategic Planning, Training, Customer Satisfaction, Parts, Automotive Aftermarket, Marketing Strategy, Budgets, Sales, Leadership, Insurance, Customer Service, B2B, Account Management, Automotive Repair, Business Planning, Process Improvement, Profit, Sales Process, Continuous Improvement, Customer Retention, Motorcycle, Dealers, Business Strategy, Coaching, Marketing, Inventory Management, Product Development, Management, Forecasting, Start-ups, Pricing, Motorsports, Strategy, Team Leadership, Sales Operations, Strategic Partnerships
Education
Barstow Community College 1971 — 1973
AutoPoint, a Solera Company April 2015 - Present
Service Dynamics April 2012 - April 2015
Northrop Grumman January 2008 - March 2011
Northrop Grumman March 2006 - December 2008
Skills
C++, Microsoft Office, Microsoft Servers, Visual Studio, Java, Windows 7, Windows XP Professional, Eclipse, Visual Basic, .NET, C#, MySQL, OOP, Troubleshooting, Linux
Education
University at Buffalo 2011 — 2013
Computer Science
Niagara County Community College 2009 — 2011
Computer Science
Niagara County Community College 2007 — 2009
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