Fusion Contact Centers, LLC
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Fusion Contact Centers, LLC Employees
Freelace / Self-employed March 2011 - Present
Rosetta 2008 - 2010
TechXpress June 2007 - August 2008
Fusion Contact Centers, LLC April 2006 - June 2007
Skills
User Experience, Web Design, Web Project Management, Project Management, E-commerce, Online Advertising, WordPress, Committed to Customer..., SEO, Creative Strategy, Cost Efficiency, Customer Insight, Analytic Thinking, Information Architecture, Visual Design, Project Planning, Project Coordination, Social Media Marketing, Graphic Design
Education
The University of Texas at Austin
Bachelor of Fine Arts (BFA), Art/Art Studies, General
The 2Fairy - Xero Hour, Inc. April 2014 - Present
Fusion Contact Centers, LLC June 2013 - March 2014
The Results Companies March 2008 - June 2013
HyperQuality January 2007 - February 2008
DialAmerica August 1995 - January 2007
Skills
Client Liaison, Account Management, Private Client Services, Call Center, Teleservices, Vendor Relationships, Vendor Management, Project Management, Program Management, Customer Experience, Call Centers, Workforce Management, CRM, Customer Retention, Customer Satisfaction, Management, Private Clients, Operations Management, Leadership, Strategy, Relationship Management, Inbound Marketing, Contact Centers, Outsourcing, Analysis
Education
The University of Georgia 1993 — 1996
Ground Control July 2010 - Present
Fusion Contact Centers, LLC July 2008 - July 2010
Skills
Technical Support, Troubleshooting, Customer Service, iMonitor, iBuilder, NetSuite, Networking, German
Education
Cuesta College 2008 — 2009
Uber March 2015 - Present
Deutsche Telekom HBS April 2013 - August 2014
8x8, Inc. June 2011 - April 2013
Fusion Contact Centers, LLC January 2010 - June 2011
Volt Technical Resources June 2008 - February 2009
Dan's Auto Transport September 2006 - April 2008
Skills
Unified Communications, SaaS, VoIP, Solution Selling, Cloud Computing, Telecommunications, SIP, Account Management, Mobile Devices, Channel, IP, Data Center, Partner Management, Product Management, Wireless, SIP Trunking, Hosted Services, Firewalls, Switches, Routers, Technical Support, Troubleshooting, Call Centers, Servers, Networking, QoS, Telephony, Software Installation, TCP/IP, LAN-WAN, MPLS
Education
Allan Hancock College
Computer and Information Sciences and Support Services
Valpo Nannies July 2014 - Present
Family Nanny June 2012 - July 2014
Commline Inc December 2011 - June 2012
Fusion Contact Centers, LLC March 2010 - December 2011
Skills
Social Media, Time Management, Teamwork, Leadership, Team Leadership, Microsoft Office, PowerPoint, Microsoft Excel, Customer Service, Microsoft Word, Public Speaking, Windows, Outlook, Childcare, Children, Babysitting
Education
Colorado State University 2013 — 2014
Bachelor of Applied Science (B.A.Sc.), Social Sciences
Mac n Cheese After Dark August 2014 - Present
Chella Textiles February 2012 - Present
Forever 21 2011 - 2012
Fusion Contact Centers, LLC February 2010 - August 2011
Nike 2009 - 2010
Ralph Lauren 2006 - 2008
Levi Strauss & Co. 2005 - 2006
Skills
Retail, Merchandising, Customer Service, Sales, Microsoft Office, Telephone Skills, PowerPoint, Microsoft Word, Inventory Management, Microsoft Excel, QuickBooks, Strategic Planning, Photoshop, Sales Management, New Business Development, Marketing, WordPress, Social Media
Education
Santa Barbara City College 2012 — 2014
Marketing
Cuesta College 2009 — 2010
Fashion Merchandising
Fusion Contact Centers, LLC 2012 - 2012
Fusion Contact Centers, LLC July 2010 - November 2011
Mervyns June 2008 - September 2009
Skills
Fast-paced, Devoted, Determined to Succeed, Goal Oriented, Quick Thinker, Learning Quickly, Loyal, Friendly Personality, Mathematics, Troubleshooting, Inbound Marketing, Patience, Transactional Quality, Diligent, Always Punctual, Determination, Calm, Highly Ambitious, Hardwork, Highly Dedicated, ProVal, Open Minded, Highly responsible, Dedication to work, Great Personality, Always Willing to Learn, Eager to learn new..., Dependable Team Player, Dedicated Professional, Highly motivated..., Highly Reliable, Positive Team Player, Telemarketing, Learn New Software..., Persistence, Sales, Customer Service
Education
Santa Barbara Business College-Santa Maria
MINDBODY, Inc. June 2015 - Present
MINDBODY, Inc. February 2013 - June 2015
Harbor Freight Tools May 2012 - February 2013
Fusion Contact Centers, LLC January 2010 - May 2012
Fusion Contact Centers, LLC June 2008 - January 2010
Fusion Contact Centers, LLC January 2008 - June 2008
Fusion Contact Centers, LLC October 2007 - January 2008
Fusion Contact Centers, LLC March 2007 - October 2007
Fusion Contact Centers, LLC June 2006 - March 2007
Skills
Professional phone..., Ability to work..., Strong multitasking..., Call Center, Customer Service, Customer Retention, Vendor Management, CRM, Quality Assurance, Microsoft Excel, Microsoft Word, Microsoft Office, Organization, Call Centers, Etiquette, Sales Management, Outsourcing, Recruiting, Leadership, Technical Support, Training, Applicant Tracking..., Management, Temporary Placement, New Hire Orientations, Performance Management, Employee Relations, College Recruiting, Employee Training, Sourcing, Internet Recruiting
Education
Allan Hancock College 2006 — 2010
St. Joseph High School 2002 — 2006
High School Diploma
MINDBODY, Inc. January 2015 - Present
Santa Barbara Business College March 2012 - Present
Fusion Contact Centers, LLC September 2010 - January 2015
Best Buy March 2007 - January 2012
Verizon Wireless 2006 - 2008
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Social Media, Teamwork, Public Speaking, Java, HTML, English, Data Analysis, Outlook, System Administration, Social Networking, Time Management, Critical Thinking, Event Planning, Leadership, Troubleshooting, Administrative..., Community Outreach, Leadership Development, Fundraising, Project Management, Windows, Databases, Creative Writing, Curriculum Development, Public Relations, Data Entry, Team Leadership, Administration, Management, Coaching, Customer Satisfaction, Training, Sales, Program Management, Team Building, Strategic Planning, Facebook, Retail, Advertising
Education
Santa Barbara Business College 2015 — 2016
Bachelor of Business Administration (B.B.A.), Health/Health Care Administration/Management
Santa Barabara Business College 2012 — 2013
Associate's degree, Health Information/Medical Records Administration/Administrator
Phone & Wireless March 2013 - Present
Shoreline Workforce Development Services September 2010 - March 2013
Fusion Contact Centers, LLC December 2005 - February 2010
UPS Teleservices 1999 - 2005
Skills
Employee Relations, Recruiting, Human Resources, Onboarding, Applicant Tracking..., Benefits Administration, New Hire Orientations, Deferred Compensation, Employee Handbooks, Resume Writing, Workforce Planning, Interviews, Employee Benefits, FMLA, Taleo, College Recruiting, Labor Relations, Career Development, HRIS, Career Counseling, Job Fairs
Education
Brandman University, Part of the Chapman University System
Organizational Leadership
Fusion Contact Centers, LLC January 2013 - Present
Claypatch & Associates January 2003 - Present
Fusion Contact Centers, LLC March 2008 - January 2013
TCI Direct 1992 - 2003
Skills
Financial Services, BPO, Outsourcing, Call Centers, Vendor Management, Process Improvement, Customer Experience
Education
Central Washington University 1984 — 1986
Bachelor's degree, Accounting
Luna Bar & Grill March 2013 - Present
Fusion Contact Centers, LLC August 2009 - February 2013
Horsley Specialties March 2005 - May 2007
Skills
Electronics..., Verbal and written..., Highly computer literate, Hand and power tool..., Social Media, Online Advertising, SEO, Social Media Marketing, Digital Marketing, Web Development, Web Design, Typing Skills (35+ wpm), Electronics Repair down..., Technical Writing, Quality Management, Digital Logic, Technical Support, ability to read..., Troubleshooting of..., WordPress
Education
Sowela Technical Community College 2002 — 2004
Technical Certification, Industrial Electronics Technology/Technician, 3.0
Sulphur High School 1997 — 2001
IRCO September 2014 - Present
Community Management, Inc., AAMC June 2012 - Present
Associated Students of Portland State University May 2013 - April 2014
Netflix September 2011 - March 2012
Fusion Contact Centers, LLC 2009 - 2011
Fusion Contact Centers, LLC February 2010 - March 2010
Skills
Linguistic Discourse..., Conversation..., Conversation Analysis, Proofreading, Data Entry, Data Analysis, Windows, Microsoft Excel, PowerPoint, Outlook, Customer Service, Training, Coaching, Workforce Management, Call Centers, Time Management, Customer Satisfaction, Customer Experience
Education
Portland State University 2012 — 2015
Applied Linguistics, Applied Linguistics
Portland State University 2012 — 2015
French, World Languages
Fusion Contact Centers, LLC October 2010 - January 2012
Best Buy October 2005 - January 2007
Skills
Programming, Game Development, Algorithm Design, Communication, Leadership, Teamwork, Dependable Team Player
Education
California State University-Monterey Bay 2013 — 2015
Bachelor of Science (B.S.), Computer Science
Allan Hancock College 2005 — 2012
Associate of Science (AS), Computer Science
AIMS/PVIC March 2013 - October 2013
Computer Shopping Network January 2013 - March 2013
Barnes & Noble March 2012 - January 2013
Fusion Contact Centers, LLC February 2010 - January 2012
Circuit City October 2008 - February 2009
Circuit City February 2007 - October 2008
Stanley Steemer June 2006 - February 2007
Skills
Databases, SQL, Java, HTML, LAN-WAN, Access Database, Programming Languages, Call Center, Call Center Architecture, Call Center..., Database Administration, Database Monitoring, Database Servers, Database Design, Database Publishing, Database Applications, Call Centers
Education
University of Phoenix 2011 — 2013
Bachelor of Science in Information Technology, Data Modeling/Warehousing and Database Administration, 3.80 GPA
University of Phoenix 2009 — 2011
Associate of Arts Information Technology, Information Technology, 3.80 GPA
Drybar January 2015 - Present
Kareo April 2013 - January 2015
Pink Diamond Artistry January 2011 - August 2013
Fusion Contact Centers, LLC June 2010 - April 2013
Skills
Customer Service, Training, Sales, Marketing, Customer Retention, Customer Satisfaction, CRM, Microsoft Word, Microsoft Office, Outlook, Management, Sales Operations, Account Management, Microsoft Excel, Salesforce.com, Team Management, Team Leadership, HIPAA, EDI, EHR, Making Coffee, Social Media
Education
Allan Hancock College 2010 — 2012
Associate of Arts (AA), Humanities/Humanistic Studies
Workers Nest with AAC INC. February 2014 - Present
Pacific Concepts Painting Co. December 2004 - March 2014
Taking Affect March 2005 - Present
Bruin Painting Corp. July 2013 - September 2013
GuthyRenker August 2011 - September 2011
Fusion Contact Centers, LLC October 2010 - August 2011
Fusion Contact Centers, LLC May 2010 - October 2010
Safeway March 2004 - December 2004
Skills
Project Management, Customer Service, Microsoft Excel, Coaching, Call Centers, CRM, Operations Management, Vendor Management, Customer Retention, Management, Quality Assurance, Training, Troubleshooting, Team Leadership, Process Scheduler, Leadership, Microsoft Office, Account Management, Process Improvement, Project Coordination, Software Documentation, Inventory Management, Telecommunications, Outsourcing, Employee Training, Sales, Strategic Planning, Project Planning, Team Management, Microsoft Word, Time Management, Analysis, Team Building, Salesforce.com, Social Networking, Technical Support, Telemarketing, Customer Experience, Teamwork, Performance Management, Social Media, Faux Finish, PowerPoint, Wallpaper, Consulting, Customer Satisfaction
Education
Allan Hancock College 2005 — 2007
GED, General Ed
Olive Grove/ Los Olivos Charter School 2001 — 2005
N/A, General Ed
Fusion Contact Centers, LLC June 2015 - Present
MISC 1099 Consultant July 2010 - Present
Andrews International June 2008 - September 2010
CompUSA May 2007 - March 2008
Skills
Customer Service, Payroll, QuickBooks, Accounts Payable, Inventory Management, Budgets, Loss Prevention, Physical Security, Microsoft Office, WordPress, HTML5, cPanel, Adobe Creative Suite
Education
University of Nevada-Reno 2011 — 2016
Bachelor of Science (BSc), Accounting
Fusion Contact Centers, LLC June 2013 - Present
Yogurt Creations December 2009 - February 2010
Skills
Team Leadership, Quality Assurance, Training, Coaching, Customer Service
Education
Allan Hancock College 2009 — 2014
Psychology
Ernest Righetti High School 2005 — 2009
Fusion Contact Centers, LLC August 2011 - February 2012
Fusion Contact Centers, LLC January 2011 - May 2011
Skills
Video Editing, PowerPoint, Photoshop, Maya, Microsoft Office, 3D Studio Max, Unreal Engine 3, Mudbox, HTML, Video
Education
Full Sail University 2014 — 2017
Bachelor's Degree, Computer Animation
Keiser University-Ft Lauderdale 2012 — 2014
Associate of Science (AS), Video game design
St. Joseph High School
8x8, Inc. May 2015 - Present
Fusion Contact Centers, LLC February 2013 - May 2015
Charter Communications November 2012 - February 2013
Geek Squad June 2009 - February 2012
Independent Consultant January 2001 - May 2008
Skills
Computer Proficiency, Computer Maintenance, Computer Repair, Computer Hardware, Software Installation, Software, Hardware, Networking, IT Operations, Technical Support, VoIP, Microsoft Office, Mac OS, Bilingual-English/Spanis..., Customer Service, Training, Quality Assurance, Management, Contact Centers, Customer Support, C++, HTML, Customer Satisfaction, Servers, Telecommunications, Call Centers
Education
Allan Hancock College 2013 — 2015
Associate's Degree, Computer Science
Universidad Galileo 2001 — 2002
Bachelor's Degree, Computer Engineering
Takken Enterprises August 2012 - Present
Freelance Photographer 2006 - Present
Square Deal Recordings and Supplies April 2011 - February 2012
Fusion Contact Centers, LLC October 2010 - April 2011
KCOY/KKFX July 2006 - April 2009
Blockbuster December 2005 - November 2006
Allan Hancock College November 2004 - February 2005
Signature Theatres June 2003 - July 2004
Skills
Customer Service, Microsoft Office, PowerPoint, Microsoft Excel, Microsoft Word, Photoshop, Adobe Creative Suite, Social Media, Outlook, Illustrator, Adobe Acrobat, Graphic Design, Data Entry, Photography, Inventory Management
Education
Allan Hancock College 2008 — 2010
Associate's degree, Liberal Arts and Sciences, General Studies and Humanities
Clinical Training Institute 2009 — 2009
Certificate, Phlebotomy Technician/Phlebotomist
FonduInc LLC October 2010 - Present
Fusion Contact Centers, LLC July 2005 - March 2009
Skills
Digital Marketing, Contemporary Art, Interior Design, Photoshop, Digital Photography, Technical Writing, Graphic Design, Logo Design, Teamwork, Consulting, Sales, Web Services, Art Direction, Performance Management, Performing Arts, Modeling, Acting, Creative Direction, Voice Over, Voice Acting, Concept Design, Brand Development, Cover Art, Social Media Marketing, Online Advertising, Editorial, Image Editing, Arts, Image Design, Blogging, Trend Analysis, Advertising, Project Management, Project Coordination, Training, Entrepreneurship, Marketing, Adobe Creative Suite
Education
Hogan School of Real Estate 2010 — 2010
Certificate of Completion, Real Estate
Allan Hancock College 2005 — 2007
Certification, Political Science and Government
University of Arizona 1999 — 2000
Liberal Arts and Sciences, General Studies and Humanities
Catalina High
The Walt Disney Company January 2014 - Present
Fusion Contact Centers, LLC January 2011 - December 2011
Scarecrow Inc. August 2010 - September 2010
Skills
Photoshop, Microsoft Office, Customer Service, Adobe Creative Suite, Microsoft Word, Graphic Design, Call Centers, PowerPoint, C#, Troubleshooting, Social Networking, Visual Studio, Social Media, Maya, Zbrush, Unity3D
Education
Laurus College 2012 — 2013
3D Animation Degree
Grizzly Youth Academy 2009 — 2009
High School Diploma
Fusion Contact Centers, LLC March 2014 - July 2014
NEX ( Navy Exchange in Singapore) 2008 - 2009
NEX FoodCourt Yokosuka, Japan 1997 - 1998
United Artists 10 Emeryville 1995 - 1996
Skills
Computer Repair, Computer Hardware, Computer Maintenance, Laptops, Windows Vista, Wireless Networking, A+ Certified, Software Installation, Hardware, CompTIA A+ Certification, Operating Systems, Computer Security, Troubleshooting, Security, VoIP, Printers
Education
Laurus College 2013 — 2013
IT, Information Technology and Service Professional
Santa Maria High 1989 — 1992
Graduate Class of 1992
Impulse March 2015 - April 2015
Shopatron September 2014 - December 2014
Fusion Contact Centers, LLC June 2013 - January 2014
Westlake Financial Services March 2012 - October 2012
Skills
Microsoft Office, Research, Microsoft Word, Legal Writing, Microsoft Excel
Education
University of California, Berkeley 2007 — 2009
Bachelor's Degree
GreatCall August 2015 - Present
Fusion Contact Centers, LLC October 2012 - July 2015
Fusion Contact Centers, LLC August 2012 - October 2012
Fusion Contact Centers, LLC February 2012 - August 2012
Hilton Reservations and Customer Care October 2005 - June 2008
Skills
Training, Visual Communication, Curriculum Development, Classroom Management, Learning Management..., Document Management, Customer Service, Sales, Technical Support, Call Centers, Troubleshooting, Customer Retention, Customer Satisfaction, Team Building
Education
Fashion Institute of Design & Merchandising
Graphic Design
MINDBODY, Inc. October 2014 - Present
Papa Johns February 2012 - October 2014
The Home Depot June 2013 - May 2014
Fusion Contact Centers, LLC January 2011 - September 2011
A.J Spurs February 2008 - September 2009
Skills
Customer Service, Social Networking, Call Centers, Photoshop, Zendesk, Microsoft Office, Social Media Marketing, Mac, Customer Satisfaction, Dreamweaver, OS X, WordPress, Adobe Creative Suite, Customer Relations, Management, Technical Support, Video Production, Facebook Marketing, Salesforce.com, Lightroom, Facebook API, SQL, Leadership, Team Leadership, Sales, Troubleshooting, Customer Experience
Education
Cuesta College 2009 — 2018
Broadcast Communications
Arroyo Grande High School 2006 — 2010
High School Diploma
Student October 2009 - Present
Longevity Alliance April 2013 - November 2014
Professional Marketing Services, Inc. August 2011 - April 2013
Fusion Contact Centers, LLC July 2008 - July 2011
Fusion Contact Centers, LLC November 2006 - July 2008
Skills
Call Centers, Customer Service, Invoicing, Microsoft Word, PowerPoint, Customer Satisfaction, Time Management, Data Entry, Microsoft Excel, Outlook
Education
Phoenix College 2014 — 2016
Paralegal Studies
South University- Online 2009 — 2012
Paralegal Studies, 3.0 GPA
8x8, Inc. January 2015 - Present
Street by Street Realty July 2010 - Present
Fusion Contact Centers, LLC October 2012 - January 2015
Fusion Contact Centers, LLC August 2011 - October 2012
Fusion Contact Centers, LLC August 2010 - August 2011
JCPenney November 2008 - December 2009
Skills
VoIP, Technical Support, Networking, Management, Windows & Mac operating..., Computer Science, Customer Satisfaction, Java, Customer Service, Team Management, C++ Language, Visual C#, Customer Experience, Salesforce.com, Mechanics, JavaScript, C#, TCP/IP, Automotive, Fuel Injection, Engineering, Investments, Chevrolet, Performance Tuning, Engineering Mathematics, Calculus, Physics, Network Security, Firewalls, SIP, Multivariable Calculus, C++, Call Centers, Wireless, Telecommunications, Troubleshooting, Microsoft Office, CRM, Team Leadership
Education
San Jose State University 2015 — 2017
Bachelor’s Degree, Computer Engineering
San Jose City College 2015 — 2016
Computer Engineering
Allan Hancock College 2010 — 2014
Associate's Degree, Computer Science, Major GPA: 4.0 Cumulative GPA: 3.83
Santa Maria High 2006 — 2010
High School, Agriculture and mechanics
Advantone January 2015 - Present
Various DR Clients February 2007 - Present
Expert Planet May 2014 - February 2015
Fusion Contact Centers, LLC January 2009 - October 2011
DirectAvenue, Inc. March 2008 - November 2008
FetchBack April 2007 - February 2008
InPulse Response Group/AfterMarket Company July 1995 - February 2007
Skills
Operations Management, Project Management, Process Improvement, Diplomacy, Call Center, Telemarketing, Workforce Management, Direct Marketing, Customer Retention, Customer Acquisition, Vendor Management, Account Management, Lead Generation, Sales, New Business Development, Financial Services, Customer Service, Media Buying, CRM, Inbound Marketing, Management, Call Centers, Training, Strategic Partnerships, Outsourcing, Business Development, Cross-functional Team..., Salesforce.com, Start-ups, Leadership, Strategy
Education
University of San Diego 1984 — 1988
Bachelors of Art Management, Business, Studio Art Design and Installation; Certification in Organizational Management
STARTEK May 2015 - Present
Fusion Contact Centers, LLC March 2013 - April 2015
The Results Companies August 2007 - February 2013
Technion Communications Corp 1999 - 2006
Marcom Technologies 1998 - 1999
Precision Response Corporation 1994 - 1998
Valasis 1985 - 1989
CUC 1985 - 1989
Skills
Outsourcing, Vendor Management, BPO, Call Center, Customer Experience, Workforce Management, Call Centers, Contact Centers, Inbound Marketing, Call Center Development, Process Improvement, Operations Management, New Business Development, Business Development, Sales, Customer Retention, Telemarketing, Customer Satisfaction, Offshoring, Lead Generation, Performance Management, Customer Acquisition, CRM, Outsourcing Management, P&L Management, Team Management, Strategic Partnerships, Business Process..., Account Management, Analytics, Strategy, Telecommunications, Relationship Management, Management, Leadership, Cross-functional Team...
Education
Sacred Heart University 1981 — 1985
Bachelor of Science (B.S.)
stamford catholic high school
Advanced Resources April 2012 - Present
Volt Technical Resources May 2008 - May 2009
Fusion Contact Centers, LLC 2007 - 2008
Marion Reservation Center 2002 - 2004
Pearson Digital Learning August 2001 - August 2003
Skills
XP, DHCP, Windows, Word, Active Directory, Computer Hardware, Troubleshooting, Microsoft Office, Software Installation, Operating Systems, Printers, Customer Service, Desktop Hardware, Desktop Configuration, Network Configuration, Computer Hardware..., Partition Magic, Sound Cards, Video Cards, Network Cards, Cable Modems, RAM, Hard Drives, CD-ROM, PC Networking, PC maintenance, Wired Networking, Router Configuration, Computer Setup, Windows support, Pc Software, Spyware, Hardware, Desktop Support, VPN, TCP/IP, Laptops, A+ Certified, Antivirus, Wireless Networking, Windows XP Professional, Problem Solving, Networking, Microsoft Word, Technical Support, Desktop Computers, Servers, Windows 7, Network Administration, Microsoft Exchange
Education
University of Illinois at Urbana-Champaign 1995 — 2000
BS, Computer Science
William Fremd High School 1991 — 1995
N/A, N/A
Fusion Contact Centers, LLC May 2011 - Present
Skills
Call Center, Workforce Management, Customer Retention, Vendor Management, Telemarketing, CRM, Customer Service, Operations Management, Inbound Marketing, Account Management, Sales, Financial Services, Lead Generation, Customer Experience, Training, Outsourcing, Sales Management, Employee Training, Call Centers, Customer Satisfaction, Talent Acquisition, Leadership, Management, Employee Relations, Troubleshooting, Performance Management, Business Analysis, Quality Assurance, Program Management, Recruiting, Telecommunications, Customer Acquisition, Software Documentation, Team Leadership, B2B, New Business Development, Strategy, Sales Process, BPO, Coaching, Project Management, Team Building, Contact Centers, Technical Support, Team Management, Strategic Planning, Process Improvement, Human Resources, Cross-functional Team..., Salesforce.com
Education
DeVry University-Illinois
University of Phoenix-Utah Campus
Starbucks March 2012 - Present
Fusion Contact Centers, LLC July 2010 - August 2010
Target December 2007 - December 2009
Skills
Customer Service, Research, Editing, Social Media, PowerPoint, Microsoft Office, Microsoft Word, Facebook, Critical Thinking, Microsoft Excel, Social Networking, Teamwork, Proofreading, Cashiering, Photography
Education
San Jose State University 2013 — 2016
Master's Degree, Library and Information Science
University of California, Santa Cruz 2009 — 2011
Bachelor's Degree, Anthropology
Allan Hancock College 2007 — 2009
Associate in Arts, Transfer Studies and Anthropology
Fusion Contact Centers, LLC October 2013 - Present
Insight April 2003 - May 2014
Mercer October 1999 - April 2003
Ernst & Young January 1997 - July 1999
Skills
Access, Auditing, Internal Audit, Sarbanes-Oxley Act, Mergers & Acquisitions, Internal Controls, Financial Reporting, PeopleSoft, SAP, Process Improvement, Analysis
Education
University of Arizona
Bachelor of Science (BS), Accounting
MINDBODY, Inc. March 2013 - Present
Fusion Contact Centers, LLC March 2010 - March 2013
Fusion Contact Centers, LLC June 2007 - March 2010
TJ Maxx October 2006 - June 2007
Skills
Group Policy, Websense Web Security, Symantec Endpoint..., Symantec Backup, Symantec Ghost, Windows Deployment..., Windows System..., Active Directory, Windows Server, Windows 7, Windows Vista, Windows XP Pro, DHCP, TCP/IP, HP Procurve Networking, Cisco IOS, VoIP, Microsoft Office, Cisco Routing &..., Core Switching, VMware, CCENT, windows server 2012, ESET, System Administration, Cisco Routers, Norton Ghost
Education
Allan Hancock College 2007 — 2009
Industrial Electronics Technology/Technician
Allan Hancock College
Network and System Administration/Administrator
Menards May 2014 - Present
Innovative Concepts, Inc. September 2013 - March 2014
Fusion Contact Centers, LLC August 2010 - August 2013
Dish Network October 2008 - May 2009
Menards 1995 - 2008
The Learning Company May 1995 - August 1995
Best Buy August 1994 - August 1995
Skills
SharePoint, Customer Service, Active Directory, Operations Management, Process Improvement, Networking, Wireless Networking, Computer Hardware, Routers, Computer Repair, Electronics, Fiber Optics, VoIP, Wiring, Retail Sales, Troubleshooting, Web Chat, IP Phones, Call Centers, Cabling, Graphic Design, Art, Microsoft Office, Management, Accounts Payable, Hardware, Software Installation, Help Desk Support, Operating Systems, Network Administration
Education
Cuesta College 2009 — 2013
Associate of Science (A.S.), Computers and Networking, 3.35 GPA
Hennepin Technical College 1992 — 1994
Commercial and Advertising Art
Utility Telephone July 2010 - Present
AT&T Mobility August 2008 - July 2010
Fusion Contact Centers, LLC September 2007 - July 2008
Skills
Customer Service, Technical Support, Bilingual, Computer Network..., VoIP, Sales, Telecommunications
Education
Allan Hancock College 2008 — 2010
IEEE 2009 — 2009
Fusion Contact Centers, LLC March 2013 - Present
Fusion Contact Centers, LLC July 2010 - March 2013
Lee Publishing Co. December 2005 - March 2010
Skills
Customer Service, Customer Satisfaction, Technical Support, Billing Services, Management, Customer Retention, Account Management, Sales, Customer Experience, Sales Management, Training, Salesforce.com, CRM, Process Improvement
Education
University of Iowa 2006 — 2007
Certificate of completion for Publishing Management, Publishing
El Camino College 1980 — 1981
Liberal Arts and Sciences/Liberal Studies