General Motors Service & Parts Operations
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General Motors Service & Parts Operations Employees
General Dynamics Land Systems December 2014 - Present
Infrotree Service/General Dynamics Land Systems September 2014 - November 2014
General Dynamics Land Systems - Cairo Operations November 2012 - June 2014
General Dynamics Land Systems - Ground Combat Systems April 2010 - November 2012
General Dynamics Land Systems - Ground Combat Systems September 2008 - April 2010
General Dynamics Land Systems - Ground Combat Systems November 2006 - September 2008
US Navy Reserve May 1990 - March 2008
General Dynamics Land Systems - Customer Service & Support Company March 2005 - November 2006
General Motors - Service & Parts Operations July 2003 - March 2005
General Motors - Service & Parts Operations April 2000 - July 2003
Skills
Program Management, Defense, Aerospace, Financial Analysis, Engineering Management, Configuration Management, Government Contracting, Cross-functional Team..., DoD, Naval Aviation, Navy, Electronic Warfare, Automotive, Systems Engineering, Security Clearance, Top Secret, Military, Defense Contracting, Military Operations, Government, PMO, Proposal Writing, Six Sigma, Government Procurement, National Security, ITAR, Military Experience, FAR, C4ISR, Earned Value Management, Policy, Information Assurance, Procurement, Command, Operational Planning, Intelligence, Military Logistics, Intelligence Analysis, Air Force, Army, Foreign Military Sales, Tactics, Analysis, Requirements Management, Leadership, Logistics, Training, Property Management, Operations Management, Multi Tasking
Education
University of West Florida - College of Business 1988 — 1989
MBA, Finance - Business
Michigan State University 1978 — 1980
BA, Marketing/Logistics
University of South Carolina-Columbia 1976 — 1978
Business
Volkswagen Group of America March 2010 - Present
General Motors 2007 - 2009
General Motors 2003 - 2007
General Motors 2001 - 2003
General Motors 1999 - 2000
General Motors Service & Parts Operations 1997 - 1998
General Motors (GM) 1994 - 1997
General Motors Service and Parts Operations 1990 - 1994
Skills
Requirements Analysis, Project Management, Strategy, Strategic Planning, Cross-functional Team..., Supply Chain, SAP, Parts, Information Technology, IT Strategy, Continuous Improvement, Business Process..., Program Management, Integration, Project Portfolio..., Change Management, Business Planning, Process Improvement, Incident Management, Business Analysis, Leadership, IT Management, SDLC, Supply Chain Management, Supply Management, ITIL, Management, Business Process..., Testing, Procurement, Outsourcing, Automotive, Vendor Management
Education
Central Michigan University
Masters
University of Michigan
Bachelors of Science
Mercedes-Benz USA April 2014 - Present
Mercedes-Benz USA April 2012 - March 2014
Mercedes Benz USA May 2009 - April 2012
Mercedes Benz USA May 2008 - November 2009
Mercedes Benz USA January 2007 - May 2008
Mercedes Benz USA June 2006 - January 2007
Mercedes Benz USA May 2005 - June 2006
General Motors Service & Parts Operations 1998 - 2005
Skills
Negotiation, Creative Problem Solving, Vendor Management, Project Management, Automotive, Forecasting, Automotive Aftermarket, Vehicles, Automobile, Parts, Profit, Sales Management, Team Building, Customer Retention, Sales, Sales Process, Account Management, New Business Development, Continuous Improvement, Business Development, Strategic Planning, CRM, Retail, Customer Service, Dealer Management, Dealers, Logistics, Sales Operations, Management, Business Planning, Pricing, Market Planning, Budgets, Analysis, Marketing, Strategic Partnerships, Selling, Warranty, Program Management, Competitive Analysis, Cross-functional Team..., Market Analysis, Product Development, Manufacturing, Integrated Marketing, Purchasing, Project Planning, Trade Shows, Service Management
Education
The University of Memphis 2002 — 2004
MBA, Marketing
Alabama State University 1993 — 1998
Bachelor of Business Administration (B.B.A.), Finance
Auburn University at Montgomery
Bachelor of Business Administration (B.B.A.), Finance, General, 3.5 in Major
General Motors CCA Fixed Operations Consultant. Process driven service lane techniques, MPVI, customer care, salesField Warranty ManagerGeneral Motors CompanyOctober 2009 - October 2014
General Motors Service & Parts Operations March 2008 - October 2009
NAMI-Savannah 2007 - 2009
General Motors VSSM March 1985 - March 2008
Buick Motor Division 1983 - 1985
Skills
Implementing the eight..., Service Consultant..., Automotive, Automotive Aftermarket, Automobile, Vehicles, Parts, Customer Satisfaction, Automotive Repair, Warranty, Continuous Improvement, Customer Service, Process Improvement, Cross-functional Team..., Purchasing, Customer Retention, Management, Chassis, Operations Management, Automotive Electronics, Automotive Engineering, Team Building, Dealers, Manufacturing, Strategic Planning, Program Management, Powertrain, Troubleshooting, Sales, Product Development, Inventory Management, New Business Development, Tires, Sales Management, Profit, Lean Manufacturing, Negotiation, Dealer Management, Automotive Parts, Pricing, Fleet Management, Supplier Quality, PPAP, Training, Electric Vehicles, Analysis, Forecasting, Aftersales, Business Planning, DFMEA
Education
State University of New York College at Buffalo 1982 — 1983
BS ed, Vocational Technical Education
SUNY Polytechnic Institute 1979 — 1981
Vocational Technical Education
State University of New York College of Agriculture and Technology at Morrisville 1977 — 1979
AAS, Automotive Technology
General Motors Service & Parts Operations August 1997 - Present
General Motors Customer Care & Aftersales July 1997 - Present
General Motors 2005 - 2013
General Motors 1997 - 2012
Skills
Process Improvement, Six Sigma, Warehousing, Continuous Improvement, Inventory Control, Supply Chain, Automotive, Lean Manufacturing, Value Stream Mapping, Logistics Management, Purchasing, Supply Chain Management, Operations Management, 5S, Kaizen, Materials Management, Forklift Operator, Customer Service, Manufacturing..., Distribution Center..., Inventory Management, Manufacturing, Logistics, Warehouse Management, Team Building, Kanban, Root Cause Analysis, Time Management, Shipping, Customer Satisfaction, Fleet Management, Procurement, Quality Management, Process Scheduler, Strategic Sourcing, Industrial Engineering, ISO, Supervisory Skills, Cross-functional Team..., Transportation, Toyota Production System, Quality Control, Quality Assurance, SPC, JIT, Operational Excellence, MRP, Production Planning, DMAIC, Assembly Lines
Education
Baker College Business and Corporate Services 1990 — 1997
Bachelor Degree
Mott Community College 1981 — 1984
Associate's degree
All Western Mortgage August 2010 - Present
General Motors - Service & Parts Operations April 2005 - September 2009
General Motors - North American Product Development March 1998 - April 2005
General Motors North American Planning and Program Management June 1994 - March 1998
Oldsmobile Division - General Motors 1990 - 1994
Skills
Mortgage Lending, Program Management, Auditing, Credit, Budget, Financial Analysis, Process Improvement, Forecasting, FHA, Budgets, Policy, Cross-functional Team..., Mergers & Acquisitions, Analysis, Leadership, Automotive, Training, Finance
Education
Ferris State University
Bachelor of Science, Accountancy
GM Service Parts & Operations May 2009 - October 2009
General Motors Service & Parts Operations January 2005 - April 2009
GM Service & Parts Operation October 2004 - December 2005
GM Service & Parts Operation June 2002 - October 2004
SPO SPAC 1996 - 2000
Skills
Automotive, Continuous Improvement, Cross-functional Team..., Supply Chain Management, Program Management, Supply Chain, Procurement, Management, Process Engineering, Lean Manufacturing, Leadership, Manufacturing, Process Improvement, Logistics, Root Cause Analysis, Automotive Aftermarket, Six Sigma, Customer Satisfaction, ISO, Parts, Business Process..., Product Development, Forecasting, 5S, Value Stream Mapping, Project Planning, Warehousing, Vehicles
Education
Central Michigan University 2002 — 2004
Master of Science Administration (MSA) Summa Cume Laude, Leadership
General Motors - Global Product Planning & Program Management 2011 - Present
OnStar 2009 - 2011
General Motors - Global Market & Industry Analysis 2008 - 2009
General Motors - Global Market & Industry Analysis 2007 - 2008
General Motors - Global Market & Industry Analysis 2004 - 2007
General Motors - Service & Parts Operations 2002 - 2004
Oldsmobile Division 1999 - 2002
Pontiac-GMC Division 1997 - 1999
Delphi Interior & Lighting 1995 - 1997
Chevrolet Motor Division 1988 - 1995
Skills
Cross-functional Team..., Strategy, Marketing Strategy, Business Planning, Automotive, Marketing, Strategic Planning, Data Analysis, Management, Market Analysis, Leadership, Customer Satisfaction, Business Strategy, Forecasting, Customer Insight, Analysis, Sales, Project Management, Sales Management, Brand Management, Vehicles, Product Launch, Product Development, Analytics, Marketing Research, Training, Product Marketing, Market Planning, Marketing Management, Segmentation, Team Leadership, Competitive Intelligence, New Business Development, Budgets, Sales Operations
Education
Michigan State University
MA, Advertising / Marketing
Michigan State University
BA, Communication Arts and Sciences / Advertising
General Motors November 2008 - Present
General Motors - Customer Care & Aftersales 1989 - 2010
General Motors - Service & Parts Operations April 2005 - October 2008
General Motors – Service & Parts Operations August 2001 - March 2005
Needham Harper Worldwide 1985 - 1988
Skills
Cross-functional Team..., Automotive, Purchasing, Marketing, Management, Forecasting, Sales, Customer Satisfaction, Team Building, Operations Management, Customer Service, Logistics, Vehicles, Continuous Improvement, Business Planning, Sales Management, Customer Retention, Change Management, New Business Development, Leadership, Manufacturing, Marketing Strategy, Product Development, Parts, Strategic Planning, Project Planning, Program Management, Process Improvement, Supply Chain Management, Pricing, Lean Manufacturing, Inventory Management, Supply Chain, Budgets, Sales Operations, Competitive Analysis, Six Sigma, Negotiation, Strategy, Team Leadership, Automobile, P&L Management, Business Strategy, B2B, Automotive Aftermarket, Profit, Account Management, Market Planning, CRM
Education
Thunderbird School of Global Management 1988 — 1989
M.I.M., Master of International Management
Michigan State University 1980 — 1985
B.A., Advertising and Spanish
General Motors Automotive InstructorCollege of the Desert, CA2010 - 2010
General Motors Service & Parts Operations 1993 - 2009
General Motors ACDelco 1987 - 2009
ACDelco 1995 - 2003
Education
Northwood University 1994 — 1998
BA, Business
Morooka USA Corporation February 2008 - September 2009
General Motors Service & Parts Operations 2000 - 2007
Education
University of Phoenix, Tigard, OR 2000 — 2001
Master's degree, Organizational Management, A
Concordia University-Portland 1988 — 1989
BS, Health Care Administration
Portland State University
AxleTech International March 2012 - Present
AxleTech International November 2009 - March 2012
AxleTech International March 2007 - November 2009
AxleTech International November 2006 - March 2007
AxleTech International October 2004 - November 2006
Federal Mogul May 2002 - October 2004
General Motors Service & Parts Operations 1998 - 2002
Skills
Automotive, Automotive Aftermarket, Product Development, Cross-functional Team..., Program Management, Account Management, Purchasing, Sales Management, Sales, New Business Development, Microsoft Office, Data Analysis, Financial Analysis, Six Sigma, Process Improvement, Project Management, Supply Chain, Marketing Strategy, Customer Satisfaction, Management, Customer Service, Vehicles, Manufacturing, International Business, Strategic Planning, Continuous Improvement, Business Strategy, Supply Chain Management, Leadership, Operations Management, Inventory Management, Marketing, Pricing, Forecasting, Team Building, Lean Manufacturing
Education
Northwood University
BBA, Management