GTE/Verizon Communications
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GTE/Verizon Communications Employees
Ameriprise Auto & Home Insurance June 2013 - Present
American Republic Insurance Services November 2012 - June 2013
APAC Customer Services November 2005 - February 2013
APAC Customer Services November 2005 - October 2012
Sitel February 1998 - May 2003
GTE/Verizon Communications August 1994 - February 2000
GTE August 1992 - February 1998
Skills
BPO, Blackberry, Outsourcing, Call Center, Customer Experience, Vendor Management, Customer Satisfaction, Operations Management, Workforce Management, Process Improvement, Customer Service, Sla, Call Center Development, Service Delivery, Management, CRM, Team Leadership, Contact Centers, Call Centers, Recruiting, Training, Technical Support
Education
American InterContinental University 2003 — 2005
BA, Business & Finance
Villanova University 2004 — 2004
Six Sigma Certificate, Green Belt
Villanova University 2003 — 2004
Certification, Six Sigma - Green Belt
Herzing University 1989 — 1991
Associate, Electronics
University of Wisconsin Extension - Manitowoc 1987 — 1989
Associate, Computer Science
Central Casting & Others June 2004 - Present
GTE/Verizon Communications December 1967 - November 2003
Skills
Project Management, Acting, Theatre, Comedy, Casting, Feature Films, Video, Performing Arts, Entertainment, Short Films, Film, Music Videos, Improvisation, Commercials, Stage, Drama, Dialects, Stage Combat, Voice Over, SAG, On-camera, AFTRA, Sketch Comedy, Final Draft, Stunts, Pre-production, Dance, Physical Comedy, Improvisational Comedy, Independent Film, Film Actor, Teaching Acting, Physical Theatre, Character Actor, Playwriting, Acting Training, Devising, Dramaturgy
Education
California State University-Long Beach 1965 — 1967
Bachelor of Science (B.S.), Labor and Industrial Relations, 3.0
Snohomish County Government September 2008 - Present
Snhomish County 2008 - 2015
Snhomish County 2008 - 2015
Verizon Business December 1980 - September 2008
GTE/Verizon Communications 1993 - 1998
GTE/Verizon Communications 1993 - 1998
GTE/Verizon Communications 1993 - 1998
Skills
Project Management, Strategic Planning, Project Planning, Program Management, Change Management, Leadership, Process Improvement, Government, SDLC, Management, Team Building, SharePoint, Contract Negotiation, IT Service Management, Integration, Policy
Education
The George Washington University - School of Business 2003 — 2005
MSPM, Project Management
Axelos - Pink Elephant 2004 — 2004
ITIL Certification, Information Technology, ITSM Certification
Washington State University 1980 — 1985
BS-Marketing, business and marketing
Fever United FC October 2011 - Present
Verizon April 1995 - October 2008
GTE/Verizon Communications 2004 - 2008
Skills
Telecommunications, Vendor Management, Program Management, VoIP, Teamwork, Call Center, Process Improvement, Cross-functional Team..., Leadership, Forecasting, Call Centers, Strategic Planning, Project Management, Contract Negotiation, Coaching, Budgets, Team Leadership, Management, Business Analysis, Team Building
Education
LeTourneau University 2002 — 2004
MBA, Business
Dallas Baptist University 2000 — 2002
Bachelor, Business
J.P. Morgan Chase August 2011 - Present
Verizon Communications February 2010 - February 2011
VERIZON COMMUNICATIONS July 2008 - December 2008
Verizon January 2007 - July 2008
Verizon February 2005 - January 2007
Verizon February 2004 - January 2005
GTE/VERIZON Communications March 1998 - February 2004
Skills
MS Office (Access,..., Pivot Tables, SharePoint, Customer Focus and..., PeopleSoft, Process Improvement, Customer Service, Business Requirements, Personnel Management, Employee Training, Document Management, Telecommunications, Program Management, Project Management, Visio, Training, Vendor Management, Microsoft Excel, Leadership, Analysis, Pivot Tables, Software Documentation, Management, Cross-functional Team..., Project Planning, Team Building, Quality Assurance
Education
Dallas Baptist University 2000 — 2003
M.A.O.M, Organization Management /Negotiations & Mediation, 3.88
Texas A&M University-Commerce 1982 — 1986
B.B.A, Business Administration /Human Resource Management
Visalia, CA February 2012 - Present
CYIENT, Inc. February 2012 - Present
Infotech – Enterprises USA, Inc January 2012 - January 2013
GTE/Verizon Communications January 1998 - January 2009
DAVID STRONACH January 1997 - January 1998
GTE Inc. January 1984 - January 1997
GTE Inc. January 1978 - January 1984
Skills
Telecommunications, Wireless, IP, •Outstanding Customer..., •Initiative,..., •Experienced in..., •Strong interpersonal..., •Excellent verbal &..., •Computer Software: MS..., •Strong organizational..., •Project team..., •Responsible for..., Optical Fiber, Troubleshooting, Telephony, Fiber Optics, Management, Transmission
Education
Dos Pueblos High School
Degree High School diploma
Santa Barbara City College
General
Office Ally, LLC 2003 - Present
GTE/Verizon Communications 1983 - 2003
Education
Pepperdine University
Bachelors
GTE/Verizon Communications 1986 - 2003
GTE Hawaiian Tel / Verizon 1986 - 2003
GTE Hawaiian Tel / Verizon 1986 - 2003
Skills
Wireless, Unified Communications, Telecommunications, VoIP, IP, Telephony, New Business Development, Managed Services, Integration
Education
University of Hawaii at Manoa 1979 — 1982
Master of Business Administration (M.B.A.)
Georgia Institute of Technology 1965 — 1969
Bachelor of Electrical Engineering
BP Cherry Point Refinery November 2003 - July 2012
US NAVY RESERVES June 2002 - September 2010
US Navy January 1980 - September 2010
GTE/Verizon Communications October 1998 - October 2003
TCI Cablevision of Washington November 1994 - September 1998
Skills
Military Experience, Navy Submarine..., Navy
Education
Bellingham Technical College 2013 — 2015
Instrumentation & Process Control Technology, 3.78