Health Plan Services
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Health Plan Services Employees
Health Plan Services January 2014 - Present
CC1love Life and Business Coach April 2011 - Present
Skills
Customer Service, Microsoft Word, Microsoft Office, Strategic Planning, Teamwork, Management, Coaching, Project Management, Team Leadership, Training, Leadership Development, Process Improvement, Life Coaching, Conflict Resolution, Motivational Speaking, Professional Mentoring, Team Building, Leadership, Call Centers, Customer Satisfaction, Healthcare, Public Speaking, Cross-functional Team...
Education
University of Phoenix 2004 — 2006
N/A, Business, Management, Marketing, and Related Support Services
Health Plan Services June 2015 - Present
Global Peace Exchange April 2014 - Present
Florida House of Representatives January 2015 - May 2015
Florida State University College of Law Research Center August 2013 - 2015
Global Peace Exchange November 2013 - July 2014
Polk State College August 2012 - December 2012
Skills
Public Speaking, Customer Service, Volunteer Management, Spanish-speaking, Determination, Creative Writing, Composition, Academic Libraries, Time Management, Community Organizing, Positive Can-do Attitude, Problem Solving, Documentaries, Emergency Management, Organizational..., Community Outreach, Research, Grant Writing, Microsoft Office, Nonprofits, International...
Education
Florida State University 2013 — 2015
Bachelor's degree, Political Science and International Affairs
Polk State College 2011 — 2013
Associate of Arts (AA), Liberal Arts and Sciences/Liberal Studies
Shonborn - Becker Systems Inc May 2014 - Present
Health Plan Services January 2014 - April 2014
MetLife June 2013 - December 2013
US Army January 2006 - March 2013
Skills
Microsoft Servers, Active Directory, Cisco Routers, IT Operations, IT Management, iPhone, Video Conferencing, User Acceptance Testing, System Testing, Cisco Call Manager, Security Plus, Security Clearance, Help Desk Support, Servers, Routers, Information Technology, Technical Support, Network Security, VPN, CompTIA, COMSEC, Computer Security, Troubleshooting, Information Security, Leadership, Printers, Computer Hardware, LAN-WAN, Information Assurance, Security, Tactical Communications, Switches, Norton Ghost, System Administration, BMC Remedy
Education
University of Maryland University College 2014 — 2016
Bachelor's degree in Computer Networking and Security with a minor in Cybersecurity, Computer and Information Sciences and Support Services
University of Maryland University College 2002 — 2004
Computer Networks and Security
Seoul American High School
Health Plan Services July 2015 - Present
AccentHealth July 2008 - May 2015
The Nielsen Company 1998 - 2008
Skills
Team Leadership, Data Analysis, Team Building, Quality Assurance, Quality Control, Project Management, Research, Software Documentation, Process Improvement, Customer Service, Project Planning, Coaching, Recruiting, Call Centers, Training, Sales, Leadership, Market Research, Access, Shipbuilding, Customer Satisfaction, Time Management, Microbiology, Analysis
Education
Indiana University Bloomington 1987 — 1992
Bachelors, Biology
Aon Hewitt September 2014 - Present
SoftRock January 2014 - September 2014
Health Plan Services – Tampa, FL (November 2008 – Present) 2013 - January 2014
Health Plan Services May 2012 - April 2013
Gather Gate LLC 2007 - December 2008
Cold Stone Creamery December 2006 - June 2007
Bennett Truck Equipment LLC December 2001 - January 2003
Skills
Process Improvement, Project Management, Public Speaking, Instructional Design, Customer Service, Leadership, Marketing, Program Management, Management, Training, Sales, Customer Satisfaction, Business Development, Start-ups, Retail, Coaching, Team Building, Analysis
Education
University of Central Florida 2003 — 2005
Bachelor of Arts (BA), Humanities/Humanistic Studies
International Academy of Design and Technology-Tampa
Sri Trang Usa Inc May 2015 - Present
Sri Trang Usa Inc December 2014 - May 2015
Greenway Health August 2013 - December 2014
Health plan services May 2013 - August 2013
Saint Leo University August 2012 - April 2013
Theta Phi Alpha Fraternity January 2012 - January 2013
Saint Leo University February 2011 - May 2011
Publix September 2007 - February 2011
Skills
Customer Service, Inventory Management, PowerPoint, Data Entry, Microsoft Word, Merchandising, Retail, Time Management, Microsoft Excel, Outlook, Microsoft Office, Loss Prevention, Inventory Control, Access, Teamwork, Critical Thinking, Facebook, Leadership, Accounts Receivable, Management
Education
Saint Leo University 2009 — 2013
Bachelor of Arts (BA), Accounting
Saint Leo University 2009 — 2013
BA, Accounting
The Mosaic Company November 2012 - Present
Health Plan Services August 2007 - July 2012
HealthPlan Services March 2000 - August 2007
Rita Technology Services February 1996 - March 2000
Dun & Bradstreet Pension Services June 1994 - February 1996
Talbots September 1992 - June 1994
HealthPlan Services February 1986 - August 1992
Skills
SQL, DB2, Microsoft SQL Server, Visual Basic, XML, SPUFI, Requirements Analysis, Access, COBOL, z/OS, Mainframe, Microsoft C, Easytrieve, CICS, TSO, SDSF, ISPF, VSAM, IDCAMS, Xpediter, Syncsort, DFSORT, VB.NET, Analysis, Business Intelligence, Software Development, Oracle, Database Design, Business Analysis, Testing, .NET, SDLC, Databases, Software Documentation, Visio, Process Improvement, Systems Analysis, Data Modeling, Data Warehousing, Program Management, Software Project..., Requirements Gathering, Crystal Reports
Education
The Ohio State University 1977 — 1981
Bachelor of Science
Hillsborough Community College
Computer Science
Health Plan Services July 2015 - Present
Crèdito Hoy en Amèrica August 2012 - September 2015
Credito Hoy en America June 2012 - September 2015
Macy's August 2013 - July 2015
Juanitas Restaurant August 2010 - January 2015
NHS Neighborhood Home Solutions July 2013 - August 2013
Habitat for Humanity January 2011 - January 2013
CDC OF TAMPA,INC September 2010 - June 2012
CDC of Tampa Inc September 2010 - June 2012
National Foundation For Debt Management May 2004 - September 2010
Skills
Strategic Financial..., Financial Analysis, Insurance, Investments, Credit, Customer Service, Strategic Planning, Employee Benefits, Budgets, Loans, Team Building, Microsoft Office, Process Improvement, New Business Development, Event Management, Sales, Management, Investment Properties, Social Media, Public Speaking, Training, Negotiation, Finance, Leadership, Business Planning, Event Planning, Team Leadership, Account Management, Sales Management, Business Strategy, Marketing Strategy, Coaching, Small Business, Entrepreneurship, Social Media Marketing, Online Marketing, Business Development, Leadership Development, Selling, Marketing, Nonprofits, Public Relations, Fundraising, Social Networking, Teamwork, Spanish, Strategy, Project Planning, Hospitality, Time Management
Education
Neighborworks of America
Rockhurst University
Escuela Hotelera de Puerto Rico 1990 — 1994
Dr. Santiago Veve Calzada High School
Colegio Universitario del Este
Tourism
Affordable Medical LLC May 2011 - Present
Premier Administrative Solutions February 2011 - May 2011
Nielsen Media Research October 2009 - November 2010
Co-ordinated Benefit Plans, Inc. March 2008 - January 2009
Health Plan Services November 2006 - March 2008
Medco Health Solutions March 2006 - November 2006
Sitel Corporation February 2000 - March 2006
Discount Auto Parts Inc November 1999 - January 2000
RJJ & Associates January 1999 - October 1999
Salomon Brothers Inc October 1987 - July 1998
Skills
Communication, Team Building, Team Motivator, Change Management, Operational Risk..., Quality Assurance, Program Management, Team Leadership, Process Improvement, Management, Performance Management, Coaching, Leadership, Customer Service, Call Centers, Customer Satisfaction, Operations Management, Insurance, Training, Strategic Planning, Vendor Management, Account Management, Outlook, Analysis
Education
City University of New York-Herbert H. Lehman College 1970 — 1972
Business Administration
Herbert H. Lehman College (CUNY) 1970 — 1972
PwC November 2014 - Present
ConnectWise July 2014 - November 2014
HEALTH PLAN SERVICES March 2013 - June 2014
The Salvation Army June 2011 - January 2013
MONTESSORI KINDER April 2010 - August 2010
Skills
Leadership, Accounting, Leadership Development, Payroll, Program Management, QuickBooks, Financial Accounting, Financial Reporting, General Ledger, Financial Analysis, Microsoft Excel, Auditing, Accounts Receivable, Account Reconciliation, Business Strategy, PowerPoint, Financial Statements
Education
Lee University 2007 — 2010
Bsc, Accounting
Lee University 2007 — 2010
Bachelor of Science, Accounting
Lee University 2007 — 2010
Bachelor of Applied Science (B.A.Sc.), Accounting
GIA
GIA
Art Institute of Tampa July 2009 - Present
Health Plan Services March 2005 - Present
Skills
I'm very thorough, Friendly, Fast Learner
Education
Miami International University of Art and Design 2009 — 2013
Interior Design Bachelor
Health Plan Services September 2012 - Present
Open Sytems Technologies April 2012 - September 2012
CIBER, Inc. November 2011 - April 2012
JPMorgan Chase April 2008 - October 2011
Health Plan Services June 2006 - April 2008
GTE / Verizon Data Services June 1988 - March 2006
Lockheed Martin (Martin Marietta) Data Systems April 1977 - June 1988
Skills
VSAM, Xpediter, COBOL, TSO, JCL, Fileaid, CICS, Mainframe, DB2, Endeavor, IBM Mainframe, MVS, ISPF, IMS DB/DC, Syncsort, Software Development, SDLC, z/OS, Requirements Analysis, Business Analysis, User Acceptance Testing, SDSF, Testing, IBM Utilities, Systems Analysis, Visio, Quality Center, Requirements Gathering
Education
Rensselaer Polytechnic Institute
BS, Chemistry
University of Rochester - William E. Simon Graduate School of Business Administration
MBA, Finance
HealthPlan Services June 2007 - July 2010
Health Plan Services June 2007 - July 2010
Nationwide Health Plans December 1998 - May 2007
Sun TV and Appliances October 1984 - November 1998
Education
Columbus State Community College
n/a, medical
Health Plan Services November 2011 - Present
Stryker May 2011 - October 2011
The Mosaic Company July 2010 - May 2011
ABT Solutions 2008 - 2011
Houghton Mifflin Harcourt November 2008 - August 2010
JKAT Consulting, Inc. April 2008 - November 2008
Amgen July 2007 - April 2008
United Healthcare Group October 2006 - March 2007
JP Morgan Chase May 2005 - November 2006
AT&T 2000 - 2003
Skills
PMP, MS Project, PMI, PMO, Process Improvement, Process Development, SDLC, Requirements Analysis, Agile, Business Analysis, Program Management, SharePoint, Business Requirements, Metrics, Quality Assurance, Visio, Cross-functional Team..., Six Sigma, Scrum, Software Development, Requirements Gathering, Business Intelligence, Team Management, Access, Application Development, Software Project..., Continuous Improvement, Process Engineering, Documentation, Combinatorics, Cryptography, Computer Architecture, Certified Scrum Master..., Agile Methodologies, Project Management, Vendor Management, Management, Resource Management, Project Delivery, Enterprise Software, Change Management, Data Warehousing, Testing, DB2, ERP, Disaster Recovery, Strategy, Integration, Databases, Leadership
Education
University of South Florida 1985 — 1995
PhD Coursework, Computer Science PhD Pgm
Syracuse University 1976 — 1983
MS Coursework, Computer Science
IBM Systems Research Institute 1979 — 1980
Certificate of Completion, Computer Science
University of Illinois at Urbana-Champaign 1970 — 1974
BS, Computer Engineering
INETICO, Inc. November 2010 - Present
PacketTel Networks 2010 - November 2010
The Nielsen Company October 1998 - April 2009
HOME SHOPPING NETWORK August 1996 - October 1998
Health Plan Services February 1996 - July 1996
HSN 1994 - 1996
Skills
Microsoft SQL Server, .NET, XML, ASP.NET, SQL, Visual Studio, ETL, Stored Procedures, OLAP, Databases, Agile Methodologies, SDLC, C#, Sybase, IIS, Software Development
Education
University of North Florida - College of Business Administration 1990 — 1993
BS, Management Information Systems
University of Florida
as, General
Health Plan Services March 2012 - Present
Thomson Reuters September 2011 - December 2011
Tap QA August 2011 - December 2011
CIBER October 2007 - April 2009
Wells Fargo Investments 2007 - April 2009
Ciber Information International 2007 - 2009
Express-Scripts May 1996 - June 2006
Skills
SQL Server, TOAD, Toad, Testing, Quality Center, Test Planning, User Acceptance Testing, QTP, Business Analysis, SDLC, Microsoft SQL Server, Software Documentation, Pharmacy Benefit..., Requirements Gathering, Quality Assurance, Manual Testing, Process Improvement, Test Automation, Integration, Visio, HP QTP, WinRunner, HP Quality Center, Databases
Education
Minnesota School of Business 1988 — 1990
Associates, Accounting/Fashion Merchandising
Health Plan Services April 2014 - Present
The Art of Living August 2011 - Present
Verizon Wireless November 2012 - April 2014
Verizon Wireless September 2011 - June 2012
University of Arkansas at Little Rock June 2009 - May 2011
Skills
Java, SQL, HTML, JavaScript, C++, CSS, Linux, C, Programming, Windows, Software Development, Networking, Eclipse, SDLC, XML, Integration, Leadership, Microsoft SQL Server, Photography, Python, REST, SOAP, Teaching, Web Services, Agile Methodologies, PL/SQL, Web Applications, Web Development, MySQL, Databases, Oracle, AJAX, jQuery, Java Enterprise Edition, Unix, Hibernate, Spring, Servlets, Tomcat, Testing, JDBC, JUnit, HTML 5, Software Engineering, Struts, Ant, Core Java, Design Patterns, Software Design, JBoss Application Server
Education
University of Arkansas at Little Rock 2008 — 2011
Masters, Computer Science, 3.5
Osmania University - MVSR Engg College 2004 — 2008
Bachelor's degree, Information Technology, 75
Health Plan Services October 2011 - Present
Structall Building Systems November 2006 - March 2010
Jared the Galleria of Jewelry February 2001 - November 2009
Magic Tilt Trailers -Boat Trailers May 2003 - August 2006
Littman Jewelers January 1986 - January 2001
Skills
Individual Health..., Medicare, Medicare Part D, Medicare Advantage, Term Life Insurance, Sales Management, Customer Service, Strategic Planning, Account Management, Sales, New Business Development, Negotiation, Health Insurance, Retail
Education
Central Insurance School
St Pete College
AA Degree
St. Petersburg College
AA
'Self-Employed' September 2015 - Present
JPMorgan Chase & Co. August 2015 - August 2015
Collabera August 2010 - October 2014
Symbiotic Consulting Group March 2012 - June 2012
Ryder Systems Ltd December 2009 - March 2010
Verizon Data Services July 2009 - September 2009
Bank of America November 2007 - December 2008
E.ON U.S. August 2007 - October 2007
Health Plan Services January 2007 - August 2007
JP Morgan Chase October 2003 - November 2006
Skills
DB2, CICS, MVS, VSAM, COBOL, Mainframe, Easytrieve, IMS DB/DC, Endeavor, Fileaid, Databases, JCL, Testing, Unix, IBM Mainframe, Database Design, SDLC, ETL, z/OS, Data Warehousing, TSO, Oracle, SQL, SPUFI, Disaster Recovery, Quality Center, SharePoint
Education
Dutchess County Community College
Associate, Data Processing
University at Albany, SUNY 1982 — 1991
BA, Business
Dickey McCay Insurance January 1998 - Present
Health Plan Services January 1991 - January 1998
Skills
Commercial Insurance, Estate Planning, Bonding, Home and Auto Insurance, Health Insurance, Life Insurance, Disability Insurance, Workers compensation..., Medicare Supplements, Umbrella Insurance, Cyber Liability..., Employer Liability..., Certified Insurance..., Risk Management, Business Strategy, Legal Liability, Insurance, Employee Benefits, Property & Casualty..., Bonds, Medicare, Liability, Underwriting, Workers' Compensation..., Casualty Insurance, General Insurance, Workers Compensation
Education
The National Alliance 2007 — 2012
Certified Insurance Counsler, Insurance
Georgia State University 1986 — 1989
Bachelor of Science (BS), Political Science and Government
Paychex April 2015 - Present
Paychex April 2015 - Present
Health Plan Services August 2014 - February 2015
Bankers Life and Casualty Company February 2014 - June 2014
Accessory Nation March 2013 - August 2013
Ruled By The Sun February 2011 - March 2013
Integrated Metering Systems, Inc November 1990 - December 2010
Skills
Strategic Planning, Account Management, New Business Development, Negotiation, Marketing Strategy, Product Development, Strategy, Management, Process Improvement, Operations Management, Customer Service, Sales, Product Marketing, Contract Negotiation, Start-ups, Product Management, Team Building, Budgets, Competitive Analysis, Program Management, Project Management, Sales Management, Marketing, Six Sigma, Real Estate, Cross-functional Team..., Electronics, Manufacturing, Forecasting, Business Strategy, Engineering, Leadership, Purchasing, Lean Manufacturing, Product Launch, Training, Business Development, Customer Satisfaction, Team Leadership, Customer Retention
Education
Ultimate Medical Academy 2013 — 2014
Certificate, Medical Coding & Billing, A
BlueCross BlueShield of SC July 2007 - Present
Fiserv Health March 2004 - July 2007
MISA Metal Processing March 2003 - February 2004
LabCorp July 2002 - March 2003
E Consulting Services August 1999 - June 2002
Health Plan Services February 1997 - August 1999
Nationwide Insurance April 1996 - February 1997
Wendys International October 1995 - April 1996
EDS (Electronic Data Systems) June 1989 - October 1995
Skills
Strategic Planning, Team Building, Budgeting, Forecasting, Quality Management, Microsoft Office, Team Leadership, Customer Relations, Change Leadership, Technical Leadership, Security Management, Disaster Recovery, Succession Planning, Cost Containment, Budgets
Education
DeVry 1986 — 1989
B.S., Computer Information Systems
Furman University
Post-Graduate Diploma, Management of Information Technology
BMC Software December 2012 - Present
Health Plan Services August 2012 - December 2012
eMASON Inc April 2008 - May 2012
Sage Software April 2003 - April 2008
Maney and Gordon 2000 - 2001
Computer Management Consultants 1999 - 2000
Verifone 1997 - 1999
Sykes Enterprises 1996 - 1997
Ensoniq Corporation 1992 - 1996
Skills
Instructional Design, Captivate, Training Delivery, Training, Video Production, Audio Editing, Instructor-led Training, Camtasia, Sony Vegas Video, LCMS, Management, Software Implementation, Business Development, Business Analysis, Visio, Software Documentation, SharePoint, SnagIt, Learning Management, Hands-on Training, Technical Training, Needs Analysis, Blended Learning, Technical Writing, Technical Documentation, WebEx, Webinars, Technical Communication
Education
Penn State University 1990 — 1995
Conestoga 1988 — 1990
CareCentrix May 2013 - Present
Arbitration Forums October 2011 - May 2013
Health Plan Services January 2008 - October 2011
Compuware 2000 - 2008
American Community Mutual Insurance Company 1989 - 2007
Skills
SDLC, Business Analysis, Analysis, MS Project, User Acceptance Testing, Vendor Management, Licensed Life & Health..., Medicare Certified, PMP, CSM, Visio, PMO, Project Portfolio..., Process Improvement, Requirements Gathering, Business Intelligence, Software Project..., Agile Methodologies, Business Requirements, Software Documentation, Business Process, SharePoint, Business Process..., Requirements Analysis, Program Management, Leadership, Resource Management
Education
University of Michigan 1984 — 1989
Computer Science
Teladoc December 2014 - Present
Healthaxis April 2006 - December 2014
Healthaxis September 1998 - April 2006
UICI Administators 1997 - 1998
Health Plan Services / Harrington Benefits July 1996 - February 1997
Foster Higgins November 1993 - July 1996
Health Plan Services June 1990 - November 1993
Aetna Medicare February 1984 - June 1990
Skills
Healthcare Information..., Software Development, Project Management, CRM, Product Management, Requirements Analysis, Software Implementation, Quality Assurance, Management, Analysis, Testing, Software Project..., PMP, Integration, SDLC
Education
Rose State College
Business Administration
University of Central Oklahoma
Business Administration, Computer Science
HealthPlan Services March 2012 - June 2013
HealthPlan Services July 2011 - December 2011
The Peacocks Plume March 2011 - July 2011
Health Plan Services October 2008 - September 2010
Lexus of Tampa Bay June 2006 - October 2008
Autoway Nissan of Brandon · November 2005 - June 2006
Circuit City May 2004 - November 2005
J&J MultiServices Home Theater Systems April 2003 - May 2005
Skills
Analysis, Business Analysis, CRM, Customer Service, E-commerce, Leadership, Management, Quality Assurance, Team Building, Training
Education
Bloomingdale High School 1998 — 2002
Hillsborough Community College
University of South Florida
Health Plan Services August 2014 - Present
Florida Blue January 2013 - August 2014
Florida Blue January 2012 - December 2012
Blue Cross and Blue Shield April 2007 - May 2012
Blue Cross Blue Shield of Florida January 2003 - January 2005
Skills
Process Improvement, Health Insurance, Healthcare, Medicare, Managed Care, Strategic Planning, Insurance, Business Analysis, Leadership, Team Building, Visio, Healthcare Information..., Performance Management, Data Analysis, SharePoint, Six Sigma, Vendor Management, HMO, Customer Service, Analysis, Budgets, Operations Management, Management, Healthcare Management, Microsoft Excel, Financial Analysis, Training, Team Leadership, HIPAA, Risk Management, Cross-functional Team..., Outlook, Access, Business Intelligence, Business Process..., Change Management, Healthcare Consulting, Healthcare Industry, Program Management, Project Management, Strategy
Education
Jacksonville University 2006 — 2007
MBA, Business
University of North Florida 1995 — 1997
BBA, Accounting
Humana January 2008 - Present
Humana February 2004 - January 2008
Health Plan Services March 2000 - January 2004
Aetna April 1993 - February 2000
Skills
Insurance, Health Insurance, Sales, Sales Presentations, B2B, Life Insurance, Call Centers, Customer Service, Disability Insurance, Lead Generation, Marketing, Term Life Insurance, Marketing Strategy, Brokers, Managed Care, Competitive Analysis, General Insurance, Business Planning, Fixed Annuities, Sales Operations, Direct Sales
Education
Hillsborough High School
High School Diploma
Hilsborough Community College
Associate of Arts (A.A.), Business Administration and Management, General
University of South Florida
Business Administration and Management, General
Electronic Arts November 2012 - Present
Walt Disney World November 2011 - November 2012
Zelen Communications November 2008 - September 2011
Health Plan Services 2011 - 2011
VALIC Retirement May 2006 - November 2007
United States Air Force November 2000 - November 2004
Skills
jQuery, HTML 5, PHP, JavaScript, CSS, Web Development, XML, MySQL, AJAX, Web Applications, MVC, Agile Methodologies, Web Services, SDLC, REST, HTML, OOP, Java, CSS3, LAMP, Zend Framework, XHTML, ActionScript, Mobile Applications, Wordpress, Adobe Creative Suite, jQuery Mobile, Responsive Design, AngularJS, Node.js, MongoDB, Adobe Experience...
Education
University of West Florida 2009 — 2011
Master of Science (M.S.), Computer Science / Software Engineering
University of West Florida - College of Business 2003 — 2005
Bachelor of Science (B.S.), Business Administration / Comprehensive Marketing
Community College of the Air Force 2003 — 2004
Associate in Applied Science, Avionics Systems Technology
Community College of the Air Force
Associate of Applied Science (A.A.S), Avionics System Technology
Okaloosa Walton College 2003 — 2004
Associate of Applied Science, Industrial Management Technology
Premier Choice Properties Inc. June 2015 - Present
Universal Health Care August 2012 - December 2012
Health Plan Services August 2010 - August 2012
Florida Reprographics 2007 - 2008
Skills
Multilingual, Team Building, Team Management, Cross-functional Team..., Healthcare, Health Insurance, Escalation Resolution, Customer Escalation..., Salesforce.com, Project Management, Sales Presentations, New Business Development, Medical Billing, Medical Terminology, Dental Assisting, Operations Management, Customer Retention, Healthcare Industry, Print Management, Customer Service, Office Administration, Office Management, Training, Leadership, Management, Sales, Marketing, Business Development
Education
Hillsborough Community College 2012 — 2014
Associate's Degree, Honors
Temple University 1987 — 1989
Health Plan Services November 2014 - February 2015
Computer Centers USA, INC. February 2014 - August 2014
Stream Global Services January 2007 - August 2013
School District of Hillsborough County January 1998 - January 2003
Skills
Windows 7, Technical Support, Printers, Troubleshooting, Software Installation, Help Desk Support, Windows XP, Active Directory, Hardware, Windows Server, Citrix, IT Solutions, XP, Microsoft Certified..., A+ Certified, CompTIA A+, Laptops, Networking, Network + Certified, Translate Spanish to..., Windows 8, MCP, iPad Support, Android, Amazon Kindle, Computer Hardware, VMware, Microsoft Office, Software Documentation, Windows, Operating Systems
Education
D G Erwin Technical Center 1998 — 2003
certifications, Information Technology
Healthesystems January 2013 - March 2015
Health Plan Services April 2012 - October 2012
Nielsen Media Research March 2006 - April 2009
Nielsen Media Research September 2003 - February 2006
Nielsen Media Research March 2001 - August 2003
Nielsen Media Research September 1998 - March 2001
Skills
Regression Testing, Quality Center, Data Analysis, Quality Assurance, User Acceptance Testing, Software Quality..., Test Cases, Testing, Software Documentation, Analysis, Market Research, SDLC, Visio, Business Analysis, Usability Testing, Databases, Access, Agile Methodologies, Performance Testing, SQL, Test Planning, System Testing, HP Quality Center
Education
St. Petersburg College 1994 — 1996
Associate, Art
Ø Pinellas Technical Education Center 1990 — 1991
Diploma, Accounting Technology/Technician and Bookkeeping
St. Petersburg College
Working toward Sustainability Management B.A.S. Degree – Expected graduation date: Fall 2015, Sustainability Management
Ayala Baseball Academy July 2015 - Present
Head baseball coach January 2014 - December 2014
Somerset Academy Charter Schools January 2013 - September 2013
Health Plan Services 2004 - 2010
Skills
Sports, Athletics, Leadership, Sales, Team Building, Public Speaking, Social Media, Event Planning, Event Management, Strategy, Microsoft Office, Coaching, Entrepreneurship, Sports Management, Fundraising, Teaching, Higher Education, Public Relations, Sports Marketing, Customer Service, PowerPoint, Social Networking
Education
Dade Christian
Dade Christian
Dade Christian
Miami Dade College
MedImpact Healthcare Systems, Inc. March 2015 - September 2015
Health Plan Services March 2013 - February 2015
Agile Rules Consultants July 2012 - February 2013
Koerich Telecom S.A. March 2011 - April 2012
IBM May 2000 - November 2010
Skills
Core Java, J2EE Web Services, WebSphere Application..., Apache, WebSphere MQ, JBoss Application Server, Hibernate, Oracle, SQL, ORM Tools, Spring Framework, JPA, EJB, Management, Research, Leadership, Training
Education
The University Center of FEI 1989 — 1993
Bachelor's Degree, Electrical and Electronics Engineering
Health plan services May 2015 - Present
Toria's Support Care Services, Inc. November 2014 - April 2015
Faith Outreach Academy August 2008 - June 2009
Kings Kids Academy August 1998 - June 2008
HealthPlan Services, Inc. April 1997 - August 1998
United Healthcare, Inc. April 1995 - March 1996
Continental Asset Managment January 1990 - April 1995
Skills
Outlook, Access, PowerPoint, Project Planning, Public Speaking, Human Resources, Management, Leadership, Team Building, Microsoft Excel, Microsoft Office, Event Planning, Microsoft Word, Finance, Coaching, Community Outreach, Social Media
Education
Everest University-Brandon 2009 — 2012
Associate of Arts (A.A.), Business Administration, Management and Operations, 3.65
Warner University 2012 — 2015
Bachelor of Arts (B.A.), Business Administration, Management and Operations, 3.65
Northwestern Oklahoma State University July 2014 - Present
USD #619 August 2012 - May 2014
Argonia High School August 2012 - May 2014
USD #361 2011 - 2012
SCKEC USD #605 August 2004 - July 2011
Health Plan Services July 1996 - August 2000
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking, HTML, Strategic Planning, Budgets, Staff Development
Education
Fort Hays State University 2011 — 2013
Education Leadership Endorsement, Education Building Leadership
Pittsburg State University 2009 — 2010
Autism Specialist Certificate, Education/Teaching of Individuals with Autism
Northwestern Oklahoma State University 2005 — 2008
Master of Science (M.S.), Elementary Education
Northwestern Oklahoma State University 2001 — 2005
Bachelor of Science (B.S.), Elementary Education
Citi December 2014 - Present
JPMorgan Chase October 2012 - September 2014
Ciber GSC Tampa February 2006 - September 2012
BOCC Pasco County FL May 2007 - December 2007
Ciber, Inc February 2006 - May 2007
Nielsen Media Research Inc March 2005 - October 2005
Catalina Marketing, Inc May 2003 - November 2004
Health Plan Services December 1998 - June 2001
Equifax September 1997 - May 1998
Verizon August 1994 - September 1997
Skills
COBOL, Endevor, JCL, VSAM, CICS, TSO, DB2, SQL, Visio, Windows, Mainframe, Documentation, Disaster Recovery, Fileaid, Word, Databases, Team Leadership, Requirements Analysis, Analysis, Operating Systems, Change Management, Testing, Problem Solving, Troubleshooting, Customer Relations, Business Analysis, Easytrieve, z/OS, MVS, Requirements Gathering, Insurance, Solution Architecture, Stored Procedures, Quality Assurance, Oracle SQL, Endeavor, Unix, FTP, ISPF, Microsoft Word, IBM Mainframe, IMS DB/DC, SPUFI, Production Support, Software Documentation, Oracle, User Acceptance Testing, Syncsort, REXX, Customer Service
Education
St. Petersburg College 1982 — 1983
Associates of Science, Computer Science
Pasco-Hernando State College 1978 — 1979
Associates of Art, Accounting
Health Plan Services December 2010 - Present
St. Joseph's Baptist Health Care January 2009 - December 2010
St. Joseph Baptist health care July 2008 - June 2009
Skills
Customer Service, Customer Satisfaction, Call Center, Microsoft Office, Microsoft Excel, Microsoft Word, Outlook, Data Entry, PowerPoint, Retail, Team Building, Team Management, Teamwork, Operations Management, Time Management, Telephone Skills, Training, Coaching, Supervisory Skills, Employee Relations, Customer Experience, Human Resources, Event Management
Education
Hillsborough Community College 2012 — 2012
Post Bachelors Education Certification Program, Elementary Education and Teaching
University of South Florida 2008 — 2010
Masters, Rehabilitation and Mental Health Counseling
Munson Medical Center April 2015 - Present
Kelly Services January 2010 - Present
Peak Positions October 2013 - April 2014
Kelly Services June 2013 - February 2014
Terrapin Networks October 2011 - June 2013
Traverse City Area Public Schools March 2011 - December 2012
Health Plan Services September 2008 - August 2010
Independent Contractor May 2006 - September 2008
Comprehensive Behavioral Care (CompCare) October 2004 - May 2006
CIGNA Behavioral Health April 1995 - October 2004
Skills
Customer Service, Team Building, Management, Healthcare, Leadership, Outlook, Coaching, Training, Time Management, Process Improvement, Microsoft Office, Microsoft Excel, Public Speaking, Microsoft Word, PowerPoint, Strategic Planning, Team Leadership, Employee Relations, Research, Recruiting, Leadership Development, Sales, Insurance, Access
Education
Saint Leo University 2006 — 2007
Master's, Business Administration
Eckerd College 1999 — 2003
Bachelor of Arts, Business Management
Marshall University 1976 — 1979
Speech / English
Health Plan Services July 2013 - Present
HCL July 2011 - July 2013
DIVA Pharmaceuticals, Inc. February 2009 - March 2012
Regulatory Compliance Solutions March 2009 - June 2011
Allegis Group February 2007 - February 2009
Allegis Group February 2005 - February 2007
Lanier 2003 - 2005
Skills
Quality Assurance, Operations Management, Auditing, Sop, GMP, Product Complaints, Medical Devices, Account Management, Cold Calling, Recruiting, Technical Recruiting, Pharmaceutical Industry, Sourcing, Talent Acquisition, Salesforce.com, Sales, Project Management, Temporary Placement, New Business Development, Business Development
Education
Quinnipiac University 1998 — 2002
Health Management, Bachelor of Science
First Citizens Bank August 2014 - Present
Health Plan Services March 2012 - August 2014
Cognizant Technology Solutions November 2011 - March 2012
Meridian Technologies/Merrill Lynch - Bank of America November 2010 - November 2011
DST Systems March 2007 - March 2010
DST Systems January 1999 - March 2007
DST Systems June 1994 - January 1999
Yellow Roadway Corporation (YRC) March 1991 - June 1994
Sprint June 1987 - March 1991
Skills
COBOL, DB2, JCL, CICS, Fileaid, VSAM, SDLC, SQL, Mainframe, IBM Mainframe, COBOLII, TSO, Systems Analysis, SPUFI, Easytrieve, MVS, Xpediter, Visio, Unix, ISPF, IBM Utilities, ETL, z/OS, Endeavor, Syncsort, OS/390, Zeke, Control M, Serena Changeman, Commercial Banking, Health Care Systems, Health Insurance..., Mutual Funds
Education
Central Missouri State University 1986 — 1986
Information Technology
Platt College 1984 — 1984
Information Technology
Metropolitan Technical Community College 1980 — 1983
Business/Commercial and Graphic Arts
University of Nebraska at Omaha 1980 — 1980
Fine/Studio Arts, General
Westside High School
Health Plan Services December 2013 - Present
CareSource August 2009 - December 2013
MetLife December 2001 - August 2009
Red Sky 2000 - 2001
Brand Dialogue 1998 - 2000
Passlogix June 1998 - October 1998
Advaned Software Kinetics January 1996 - July 1998
Education
New York University - Polytechnic School of Engineering 1993 — 1998
Health Plan Services June 2015 - Present
CareFirst BlueCross BlueShield January 2014 - Present
CareFirst BlueCross BlueShield 2012 - Present
Florida Blue August 2005 - October 2012
Skills
Requirements Analysis, PMP, Business Analysis, Siebel CRM, Testing, SDLC, User Acceptance Testing, SharePoint, XML, Agile Methodologies, Software Development, Quality Assurance, JavaScript, ALM, Siebel, Integration, Data Warehousing, Oracle, Visio, SQL
Education
Auburn University 2002 — 2004
Masters, Engineering
Chaitanya Bharathi Institute of Technology 1997 — 2001
Bachelor of Engineering (B.E.), Electrical, Electronics and Communications Engineering
Motorists Insurance Group November 2014 - Present
TerraSoft Consulting January 1997 - Present
Health Plan Services November 2013 - November 2014
McGraw Hill May 2013 - November 2013
Nationwide Insurance January 2013 - May 2013
Consulting Company May 2012 - December 2012
State of Ohio February 2012 - May 2012
Nationwide Insurance February 2010 - February 2012
CAS December 2008 - February 2010
JP Morgan Chase May 2005 - November 2008
Skills
Agile Methodologies, SOA, Java Enterprise Edition, Software Development, OOP, Web Services, Databases, Unix, SQL, Spring, Design Patterns, Solution Architecture, Java, .NET, Enterprise Architecture, Weblogic, PL/SQL, Microsoft SQL Server, XML, JavaScript, EJB, HTML, UML, Spring Framework, Architecture, Websphere, ASP.NET, C#, Linux, C, Problem Analysis, Services Development, Agile, J2EE, Tomcat, SQL Server, Eclipse, JBoss, Ant, JSP, MySQL, Mentoring, AJAX, SOAP, Application Development, JUnit, Spring Batch, Windows Mobile, Mule ESB, JBoss Application Server
Education
DeVry 1993 — 1994
Bachelors Science, Computer Science
Columbus State Community College 1985 — 1987
Associates Science, Computer Science
The Ohio State University 1981 — 1983
Computer Science
Triad Retail Media July 2014 - Present
American Marketing & Mailing Services, Inc. July 2011 - July 2013
Health Plan Services October 2010 - November 2012
Fortress Technologies February 2007 - October 2010
Danish Red Cross June 2001 - August 2003
Self-employed April 2001 - August 2003
Self-employed November 2000 - April 2001
marchFIRST 1999 - 2000
Education
St. Petersburg College 2004 — 2008
EE, Robotics, Education
Health Plan Services April 2015 - Present
Johns Hopkins April 2010 - March 2015
Miracle Software Systems, Inc January 2010 - March 2010
Double A Solutions July 2009 - September 2009
Mayo Clinic February 2009 - June 2009
EECS and Civil Dept., Univ. of Toledo August 2006 - December 2008
Raphinx IT Private Limited January 2005 - July 2006
J2EE Training, Pramathi Technologies March 2004 - May 2004
Skills
Java, XML, Visual Studio, JavaScript, C++, Testing, Data Analysis, C#, Microsoft SQL Server, Databases, SQL, Software Development, HL 7, IBM Message Broker, IBM Message Queue Series, IBM Transformation..., Orion Rhapsody, PHP, HIPAA, HIE interfaces, Perl, WebSphere Message Broker, Oracle, SOA, SDLC
Education
The Johns Hopkins University School of Medicine
Post Baccalaureate Certificate in Clinical Informatics
University of Toledo 2006 — 2008
Masters in Engineering
Jawaharlal Nehru Technological University 2001 — 2005
Bachelor of Technology
AFS Technologies, Inc. December 2014 - July 2015
Health Plan Services June 2014 - October 2014
Roosevelt Island Racquet Club September 2005 - August 2013
HSBC July 2008 - April 2009
ASCAP October 2006 - June 2008
Accenture October 2004 - March 2006
Skills
Business Analysis, Management, Program Management, Project Management, Requirements Analysis, Requirements Gathering, SDLC, SQL, Software Quality..., Systems Analysis, Testing, User Acceptance Testing, Visio
Education
The Johns Hopkins University 1996 — 2000
The Johns Hopkins University 1996 — 2000
Bachelor of Science (BS), Mathematical Sciences
D+H U.S. Operation September 2014 - Present
SAGE PM, Inc. January 2006 - Present
American College for Physican Executives September 2013 - Present
Health Plan Services June 2014 - August 2014
Insight Global 2014 - 2014
Tech Data January 2013 - June 2013
PwC 2012 - 2012
MPUG - Tampa Chapter 2006 - 2012
PMI - PMP 2004 - 2012
UTC Fire & Security 2011 - 2011
Skills
Project Management, ITIL, Network Design, PMP, PMO, SDLC, Project Portfolio..., Requirements Analysis, Business Analysis, MS Project, Certified Project..., Software Project..., Process Improvement, PMI, Integration, Program Management, Vendor Management, Project Delivery, IT Management, Resource Management, Risk Management, Visio, Analysis, Disaster Recovery, Software Documentation, Project Planning, Management, ERP, SharePoint, IT Operations, Pre-sales, Leadership, IT Strategy, Enterprise Software, Business Intelligence, Business Process, Business Process..., Information Technology, Change Management, Requirements Gathering, Agile Project Management, IT Service Management, Outsourcing, Data Warehousing, Enterprise Architecture, Microsoft Project
Education
The George Washington University - School of Business 2000 — 2004
Advanced Masters Certificate in Project Management, Project Management
Apex Systems January 2014 - Present
Raymond James Financial Inc. February 2013 - January 2014
Health Plan Services July 2012 - February 2013
Raymond James Financial March 2009 - June 2012
Veredus September 2008 - February 2009
Kforce Technology Staffing contract JP Morgan Chase December 2007 - August 2008
Datalinx February 2007 - October 2007
Keane December 2006 - February 2007
Open Systems Technology June 2006 - November 2006
KVG Consultants January 2006 - June 2006
Skills
Quality Center, SQL, Microsoft SQL Server, DB2, COBOL, JCL, Oracle, VSAM, Access, IMS DB/DC, XP, MVS, Windows, Windows 2000, SPUFI, Visio, Testing, SDLC, Requirements Gathering, Mainframe, User Acceptance Testing, System Testing, Test Planning, Quality Assurance, Systems Analysis, Software Quality..., Databases, Requirements Analysis, Manual Testing, Test Cases, QTP, CICS, Integration, Regression Testing, Test Automation, Business Requirements, SharePoint, Test Management, LoadRunner, Operating Systems, Waterfall, Defect Tracking, Integration Testing, FTP, Performance Testing, Business Process, Agile Testing, Java, IBM Mainframe, HP Quality Center
Education
Strayer University 1998 — 1999
Computer Information Systems
CHUBB INSTITUTE 1996 — 1997
Computer Programming
Health Plan Services September 2015 - Present
Emdeon 1993 - August 2015
Skills
Healthcare Information..., Revenue Cycle, HIPAA, Revenue Cycle Management, EMR, Managed Care, Hospitals, Business Analysis, Meditech, Health Information..., EDI, Medicaid, Medicare, Healthcare, Healthcare Consulting, Medical Billing, HIT, HL7, Software Documentation, Healthcare Industry, EHR, Practice Management, Software Implementation, ICD-10, Physicians, Informatics, SDLC, Salesforce.com, Access, Healthcare Management, Health Information..., Process Improvement, Health Insurance, Epic Systems, Performance Improvement, Visio, Vendor Management, SharePoint, Call Centers, Executive Management, Siebel, Business Process..., Enterprise Software, Medical Coding, Business Intelligence, Cross-functional Team..., SaaS, Consulting, Integration, Leadership
Education
Indiana University—Purdue University Fort Wayne 1982 — 1985
Business
Health plan Services June 2014 - Present
CSC January 2007 - April 2014
Wipro Technologies January 2006 - January 2007
Skills
Test Automation, Requirements Analysis, SDLC, Quality Center, Test Management, Software Project..., Agile Methodologies, Oracle, SOA, User Acceptance Testing, PL/SQL, Test Planning, Requirements Gathering, Web Services, Java Enterprise Edition, Manual Testing, QTP, System Testing, SQL, Testing, Microsoft SQL Server, Unix, Solution Architecture
Education
All saints high school 1985 — 1993
Kakatiya University
Master's degree, Computer Science
MetLife January 2014 - Present
VeriFone October 2013 - December 2013
Health Plan Services March 2013 - July 2013
Raymond James Financial Inc. September 2012 - March 2013
JPMorgan Chase June 2011 - April 2012
Fidelity Investments May 2011 - June 2011
J.P Morgan Chase November 2009 - May 2011
HSBC 2008 - 2009
HSBC Technology Services 2006 - 2009
HSBC 2006 - 2008
Skills
Quality Center, SDLC, Visio, Agile Methodologies, Testing, SharePoint, Software Documentation, Quality Assurance, Regression Testing, SQL, System Testing, Test Planning, Analysis, Requirements Gathering, MS Project, Manual Testing, Access, Test Automation, DB2, Mainframe, User Acceptance Testing, COBOL, Business Requirements, Requirements Analysis, IT Management, JCL, Resource Management, Waterfall, Systems Analysis
Education
DePauw University 1976 — 1980
BS Economics, Major Economics Minor Computer Science
WaMu / JPMorgan Chase August 1999 - Present
Health Plan Services August 2006 - November 2007
Washington Mutual August 1999 - August 2006
Skills
Needs Analysis, Blended Learning, Coaching, Curriculum Design, Instructional Design, Instructor-led Training, Leadership, Leadership Development, Performance Management, Training, Training Delivery, Workshop Facilitation
Education
University of South Florida 2008 — 2010
BS, Education
Hillsborough Community College 2006 — 2008
AA, Education
Health Plan Services January 2013 - Present
PMSI October 2010 - January 2013
Amentra October 2009 - October 2010
IBM Global Services September 1999 - April 2009
Skills
Management, Software Project..., Project Delivery, Leadership, Enterprise Software, Enterprise Architecture, Project Estimation, Release Management, Software Development, Databases, Software Quality..., IT Management, SDLC, Project Management, Software Design, Software Implementation, Relational Databases, SOA, Sun Certified Java..., Project Coordination, Core Java, Healthcare Information..., Healthcare IT, DB2, Requirements Analysis, Integration, Architectures, Vendor Management, Process Improvement, Agile Methodologies
Education
Information Technology Institute
Master’s Degree, Computer Software Engineering
Mount Allison University
Bachelor of Commerce, Management
STS Consultants for Verizon February 2010 - June 2010
Princeton Information at JP Morgan Chase December 2007 - June 2008
Health Plan Services November 2005 - October 2007
Equifax October 1995 - October 2003
GTE Data Services/Verizon May 1993 - September 1995
Clerk of the Circuit Court April 1992 - April 1993
Education
LaSalle Computer Learning 2009 — 2009
Polk State College 2009 — 2009
University of South Florida
B.S.
Talus Brokerage January 2009 - May 2011
Talus Brokerage Services April 2008 - January 2009
Health Plan Services 2007 - 2007
Nationwide Health Plans 2000 - 2007
Education
Columbus State Community College 2000 — 2006
Pickerington High School 1997 — 2000
Nielsen January 2014 - Present
Nielsen August 2011 - January 2012
Raymond James Financial Inc. November 2009 - August 2011
Fit For Her April 2006 - December 2008
Health Plan Services April 2005 - April 2006
Capital One July 1996 - December 2004
Skills
Recruiting, Management, Leadership, Vendor Management, Project Management, Call Centers, Team Leadership, Sales, Training, Interviews, Project Planning, Forecasting, Sales Management, Customer Service, Time Management, Negotiation
Education
Florida State University 1990 — 1992
BA, Communication
Florida State University
BS, Communications
Catalina Marketing September 2014 - Present
HealthPlan Services July 2012 - Present
HealthPlan Services October 2009 - Present
HealthPlan Services October 2009 - Present
Health Plan Services 2009 - 2010
Bank of America August 2003 - March 2008
Bank of America 2003 - 2005
Terminix, Inc 1999 - 2002
Avatar 1997 - 1999
Skills
Customer Relations, Banking, Policy, Process Improvement, Coaching, Analysis, Business Process, Change Management, Customer Service, Interviews, Management, Payroll, Quality Assurance, Requirements Analysis, SDLC, Sales, Software Documentation, Strategic Planning, Team Leadership, Testing
Education
Community College of Rhode Island 1994 — 1997
AA, Special Education
Bellevue University
Business Management
Actsoft January 2013 - Present
Tampa Bay Cocoaheads October 2013 - January 2015
AT&T Labs, Inc. August 2010 - January 2013
RISCmanagement, Inc November 1995 - September 2011
Insider Software 2006 - 2009
Health Plan Services 2002 - 2003
Skills
PHP, iPhone Development, Ruby, Apache, JavaScript, Java, Solaris, C++, Software Development, Databases, Linux, Web Services, Perl, iOS development, Objective-C, Cocoa, Integration, TCP/IP, Mobile Applications, C, Networking, Software Engineering, MySQL, XML, Agile Methodologies, Database Design, Scrum, iOS Development, iPad Development, iPhone Application..., Cocoa Touch, Core Data, Xcode, Technical Leadership, Requirements Gathering, Cross-functional Team..., Requirements Management, Strategic Leadership
Education
University of South Florida 1990 — 1995
MA, Experimental Psychology
University of South Florida 1980 — 1985
BS, Chemistry
Bartow Senior High
Bartow Senior High
JP Morgan Chase August 2013 - Present
Health Plan Services April 2012 - September 2012
Independence Blue Cross June 2011 - April 2012
UST global November 2008 - June 2011
TELUS International June 2006 - September 2008
Accenture February 2006 - June 2006
77 Global Services (formerly CyberJ) September 2004 - December 2005
Accenture May 2002 - September 2004
OCBC Bank September 2001 - March 2002
UCPB February 1998 - July 2001
Skills
SDLC, COBOL, Unix, Testing, User Acceptance Testing, JCL, CICS, Mainframe, DB2, Databases, Requirements Analysis, Software Project..., Business Analysis, SQL, Requirements Gathering
Education
Polytechnic University of the Philippines 1992 — 1997
Bachelor of Science (BS), Electronic and Communications Engineering
Elementary School
Elementary School
Elementary School
Huntington National Bank May 2013 - Present
Nationwide Insurance March 2012 - March 2013
Nationwide Insurance July 2011 - October 2011
Health Plan Services 2010 - 2011
Nationwide Insurance 2003 - 2009
Nationwide Insurance 2000 - 2003
Alpine Consulting 1997 - 2000
Skills
Mainframe, COBOL, CICS, Databases, Insurance, SQL, JCL, DB2, VSAM, Application Development, Systems Analysis, Requirements Analysis, Requirements Gathering, Disaster Recovery, Programming, Security, FTP, Electronic Payments, Efficiency, Ruby, Enterprise Architecture, Software Development, SDLC
Education
The Ohio State University
BS, Computer Information Sciences
Health Plan Services July 2013 - Present
Talbots March 1999 - July 2013
Skills
JCL, Disaster Recovery, SSIS, DB2, T-SQL, COBOL, Databases, Database Administration, Data Warehousing, Visio, Stored Procedures, Mainframe, SDLC, SSRS, Systems Analysis, SQL
Education
Sam Houston State University 1993 — 1998
BS, Computer Science
Assurant Employee Benefits August 2014 - Present
Assurant Employee Benefits August 2006 - Present
Ameritas Group Dental April 1998 - September 2003
Health Plan Services April 1998 - March 1999
Northstar Marketing/ John Alden October 1994 - April 1998
Consolidated Group Trust May 1990 - October 1993
United States Marine Forces Reserve June 1985 - November 1992
Skills
Disability Insurance, Employee Benefits, Brokers, Health Insurance, Life Insurance, Insurance, Term Life Insurance, Underwriting, Health Savings Accounts, Account Management, Long-term Care, Sales, Sales Management, Cold Calling
Education
The American College 1993 — 1994
Registered Employee Benefit Consultant
The American College 1992 — 1993
Registered Health Underwriter
Fitchburg State University 1986 — 1989
BA, Business Marketing
Health Plan Services September 2010 - Present
Ceridian July 2010 - September 2010
Bank of America January 2010 - June 2010
HSBC February 1998 - October 2009
HSBC Mortgage Services 1998 - 2009
Skills
Risk Management, Management, Program Management, Process Improvement, Vendor Management, Business Analysis, Leadership, Banking, Project Management, Business Process..., PMO, Change Management, PMP, Operations Management, SDLC, Strategic Planning, Training, Relationship Management
Education
Auburn University 1996 — 1997
MBA, Business Operations\Marketing
Flagler College 1992 — 1995
BA, Business Administration\Political Science
Life
Isrisk March 2013 - February 2015
Health Plan Services June 2012 - October 2012
M&T Bank May 2010 - May 2011
AXA-Equitable: Dual Assignment, two companies March 2007 - December 2008
AIG Corporation: Dual Assignment, two companies April 2008 - July 2008
BlueCross BlueShield June 2006 - February 2007
JP Morgan Chase August 2005 - March 2006
AIG Corporation January 2005 - July 2005
Fifth Third Bank August 2004 - October 2004
Global Crossing and Frontier Communications March 1999 - March 2002
Skills
Agile Methodologies, SDLC, Testing, HP Quality Center, Requirements Analysis, SQL, User Acceptance Testing
Education
State University of New York College at Buffalo
Bachelor of Science, Business, with Information Systems Management courses
State University of New York College at Buffalo
Business Studies, with courses courses: Information Systems Management, Systems Analysis and Design.
Sherry Silliman, Westchestergardnes and Manor Care January 2010 - Present
Health Plan Services September 2013 - March 2014
Macy's May 2008 - November 2011
JPMorgan Chase May 2008 - May 2009
Advanced Dermatology June 2003 - May 2008
Turtle South East December 2000 - June 2003
General Asphalt Co., Inc. January 1984 - August 2000
Skills
Payroll, Credit, Team Building, Team Leadership, Social Networking, Marketing, Account Management, Data Entry, Leadership, Microsoft Excel, Accounting, Customer Satisfaction, Invoicing, Outlook, Sales, Time Management, Training, Microsoft Word, Customer Service, Accounts Payable, Teamwork, Retail, Auditing, Strategic Planning
Education
Ultimate Medical Academy 2012 — 2013
Certified not yet, Medical Billing and Coding, B
Hialeah High School 1979 — 1982
High School diploma, Requirements
Nielsen March 2013 - Present
Health Plan Services October 2012 - March 2013
Preventice June 2012 - September 2012
Savtira Corporation December 2011 - May 2012
Fidelity National Information Services April 2010 - December 2011
Chase Paymentech Solutions September 2000 - October 2009
Compaq 1994 - 1998
Skills
Java Enterprise Edition, Spring, Web Services, Eclipse, JUnit, SOA, Ant, JSP, Weblogic, Struts, JMS, Java, AJAX, JSF, GWT, JAXB, ESB, Software Development, OOP, Web Applications
Education
University of Central Florida
Bachelor of Science, Computer Science, Mathematics
IBM January 2012 - Present
ACS Healthcare Solutions August 2010 - December 2011
CTG/Blue Cross Blue Shield of Mississippi March 2008 - August 2010
State of Ohio April 2007 - March 2008
Health Plan Services February 2006 - April 2007
Centers For Medicare And Medicaid Services September 2004 - February 2006
Medco June 2004 - September 2004
Budget Rent a Car February 2003 - February 2004
Ryder Systems August 2002 - February 2003
Blue Cross Blue Shield Of South Carolina March 2002 - August 2002
Skills
COBOL, JCL, DB2, CICS, VSAM, Mainframe, IBM Mainframe, Easytrieve, Fileaid, TSO, SPUFI, MVS, QMF, IBM Utilities, Endeavor, OS/390, Xpediter, IMS DB/DC, z/OS, ISPF, Endevor, Intertest, PL/1, DB2/SQL, Syncsort, ADABAS, CLIST, Telon, SDSF, Platinum, JES2, MVS/ESA, changeman, sclm, panvelet, librarian, DOS/VSE, IOF, INTERVIEWER, FORTRAN, ASSEMBLER, Systems Analysis, SDLC, Databases
Education
control data institute 1972 — 1973
programming technology
Mount Wachusett Community College 1971 — 1972
computer science
Health Plan Services May 2015 - Present
St. Anthony's Hospital March 2006 - May 2015
South Florida Baptist Hospital March 2001 - March 2006
Skills
Microsoft Office, Excel, Customer Service, Strategic Planning, Visio, Minitab, PowerPoint, Project Facilitation, Project Management, Mentoring of Green Belts, Classroom Instruction, Process Improvement, Defect Tracking, Data Analysis, Data Entry, Statistical Modeling, Statistics, Root Cause Analysis, Lean Sigma, Lean Healthcare, Workout, Design for Six Sigma, Control Charts, Change Management, Flow Charts, Documentation, Time Management, Cycle Time Reduction, Metrics, Performance Metrics, Metrics Definition, Financial Metrics, Business Metrics, Metrics Analysis, Soft Skills, Large Group Facilitation, Kaizen Facilitation, Six Sigma, Analysis, Lean Process Improvement, Program Management, Organizational...
Education
University of South Florida 1997 — 2001
Bachelor's degree, Wellness Leadership
Master Maintenance October 2012 - Present
US Cargo October 2010 - December 2011
Health Plan Serives June 2007 - March 2011
Health Plan Services June 2007 - March 2011
Speedway SuperAmerica LLC December 2008 - October 2010
Nationwide Health Plans October 2001 - June 2007
Skills
Network Administration, Technical Support, Customer Service, Software Installation, Customer Satisfaction, Microsoft Office, Retail, Inventory Management, Data Entry, Microsoft Excel, Microsoft Word
Education
DeVry University 2007 — 2011
Associate of Applied Science, Networking System Administration
MedBen Analytics August 2015 - Present
MedBen February 2015 - Present
MedBen October 2013 - Present
Health Plan Services May 2013 - October 2013
MedBen August 2003 - May 2013
Skills
Insurance, Healthcare, Health Insurance, Process Improvement, Microsoft Excel, Claim, Business Analysis, Customer Service, Employee Benefits, Management, Analysis, Claims Management, Claims Resolution
Education
DeVry University 2015 — 2016
Bachelor's degree, Health Services Administration
DeVry Online 2007 — 2011
Health Information Technology, Anatomy, Physiology, Medical Terminology, Excel, CPT, ICD9 and Legal issues of Billing/Coding
Marcone Appliance Parts Supply March 2010 - May 2011
Marcone Supplies March 2010 - May 2011
One Touch Direct September 2009 - December 2009
MetLife November 2004 - October 2008
MetLife November 2004 - September 2008
EPIX October 2000 - May 2004
EPIX May 2000 - March 2004
United Health Care March 1998 - May 2000
Health Plan Services June 1997 - March 1998
Aetna Life & Casualty August 1993 - September 1997
Education
Florida Metropolitan University 2002 — 2004
Assoicates, Computer Science
Florida Metropolitan University
Computer Science
Health Plan Services September 2004 - Present
Time Oil April 1995 - May 2003
Mutual Beauty Supply October 1992 - August 1994
Skills
Invoicing, Journal Entries, Bank Reconciliation, Cash Receipts, Accounts Receivable, Accounts Payable, ADP Payroll
Education
Daniel Webster College 1982 — 1986
Bachelor's degree, Business Management
Health Plan Services December 2006 - Present
Assurant 2002 - 2004
Guardian Life 1997 - 2004
Skills
Customer Service, Microsoft Office, Insurance, Contract Negotiation, Public Speaking, Sales Management, Retail, Team Building, Sales, Marketing
Education
Nazareth College of Rochester 1988 — 1992
Bachelor of Arts (B.A.), Business Administration and Management, General
Health Plan Services Backup and Recovery Engineer/Tivoli Storage AdministratorNewGen Technologies Corp.September 2007 - June 2012
Capital One 2006 - 2007
HCA 2005 - 2006
NewGen Technologies Corp. 2002 - 2005
United States Air Force June 1982 - July 2002
Skills
Disaster Recovery, Unix, Storage Area Networks, VMware, Windows Server, Data Center, Shell Scripting, Hardware, Active Directory, Storage, Security, Storage Management, IT Service Management, AIX, IT Management, Virtualization, Enterprise Software, System Administration, Cloud Computing, Servers, TSM, Cluster, SAN, High Availability, Linux, Computer Hardware, Integration, Network Security, Troubleshooting, ITIL, DNS, VMware ESX, Network Administration, Server Architecture
Education
Saint Leo University
Computer Science
Troy State University
Computer Science
Health Plan Services May 2012 - May 2013
Humana February 2011 - December 2011
First Services Administrators Inc. (FSAI) January 2010 - June 2010
Devonshire Properties January 2006 - January 2010
Pacific Life June 1996 - January 2006
Cigna April 1993 - June 1996
Dun & Bradstreet (Israel) Ltd. October 1986 - February 1992
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Outlook, Teaching, Public Speaking, HTML, Strategic Planning, Budgets, Negotiation, Editing
Education
Florida State University - College of Business
Risk Management
The American College
CLU/RHU, Risk Management
AmeriLife Group LLC September 2010 - Present
Coventry Health Care March 2009 - September 2010
Health Plan Services April 1998 - October 2008
Skills
Underwriting, Insurance
Education
Hillsborough Community College 1983 — 1986
A, Registered Nursing/Registered Nurse, 3.0
Bethune-Cookman University 1982 — 1983
Registered Nursing/Registered Nurse, 3.1
Optum October 2012 - Present
Optum April 2010 - October 2012
Health Plan Services April 2009 - April 2010
WellCare November 2007 - April 2009
Skills
Wellness Coaching, Leadership, Time Management, Cross-functional..., Employee Benefits, HIPAA, Customer Service, Case Managment, Microsoft Office, Child Development, Medicare, Leading Virtual Teams, Healthcare Industry, Healthcare Improvement, Professional Mentoring, Change Management, Crisis Management, Substance Use Disorders
Education
Amberton University 2014 — 2017
Master of Business Administration (MBA), Project Management
Cambridge College 1993 — 1995
Master of Education (MEd), Marriage and Family Therapy/Counseling
Boston University 1988 — 1992
Bachelor of Arts (B.A.), Psychology