Hilton Reservations & Customer Care
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Hilton Reservations & Customer Care Employees
Girl Scouts of Northeast Texas April 2010 - Present
HRCC April 2004 - April 2010
Hilton Reservations & Customer Care April 2004 - April 2010
Macys August 1989 - December 1992
Former TX Attorney General Mattox Campaign Office September 1986 - January 1988
KVCT TV 19 - Victoria, TX August 1984 - December 1985
Skills
Adult Education, Training, Curriculum Design, Event Planning, Instructor-led Training, Program Management, Team Building, Public Speaking, Girl Scout Leadership..., Storyboarding, Leadership, Volunteer Management, Staff Development, Employee Training, Recruiting, Management, Leadership Development, Customer Service, Nonprofits
Education
Art Institute of Dallas
Design Principles
Hilton Reservations & Customer Care 2002 - December 2013
Hilton Reservations & Customer Care 1999 - 2002
Hilton Reservations & Customer Care 1996 - 1999
Hilton Reservations & Customer Care 1984 - 1996
Skills
Accounting, Revenue Analysis, Accounts Payable, Hospitality, Forecasting, Leadership, Team Leadership, Financial Analysis, Finance, Analysis, Budgets, Financial Reporting, Auditing, Income Statement, Operations Management, Sarbanes-Oxley Act, P&L, Management
Education
Jose P. Rizal University
Bachelor of Science, Accounting
Promise Technology November 2011 - Present
Ibexa Press November 2008 - Present
Support Guy Joe March 2009 - December 2013
Promise Technology January 2010 - May 2011
Google November 2007 - November 2008
Astreya Partners November 2007 - November 2008
Robert Half Technology January 2007 - July 2007
PDF Solutions January 2007 - July 2007
Hilton Reservations & Customer Care January 2006 - September 2006
Comfort Inn West Hazleton August 2003 - January 2006
Skills
Technical Writing, Laptops, Linux, RAID, System Administration, iSCSI, Fibre Channel, Project Management, OS X, Hardware, Computer Hardware, Software Installation, Operating Systems, Technical Support, Software Documentation, Windows XP, Testing, Troubleshooting, Windows 7, Windows Vista, Management, DNS, Help Desk Support, Networking, Ubuntu, Computer Repair, CRM, Servers, Android, Storage, Windows Server, SAN, TCP/IP, VPN, Network Security, Cloud Computing, Information Technology, Enterprise Storage, VMware, XP, Virtualization, Customer Service, Windows, Thunderbolt, SCSI, SAS, System Deployment, Red Hat Linux, Unix, Storage Area Networks
Education
Angelo State University 1994 — 1996
Texas A&M University 1992 — 1993
CS/EE
Target Focus Training February 2012 - Present
WellPoint, Inc September 2007 - December 2011
WellPoint, Inc. September 2007 - August 2008
Hilton Reservations & Customer Care January 2007 - July 2007
Interpac Yachts, Inc February 2006 - October 2006
Aqua Adventures Kayak Center, Inc June 2005 - February 2006
GSA Western Service Center August 2004 - May 2005
ANZCRO Pacifica LLC July 2003 - August 2004
Sound Transit July 2002 - June 2003
Washington State Ferries June 2001 - July 2002
Skills
Office Administration, Data Analysis, Project Coordination, Promotions, Product Marketing, Bookkeeping, Interviewing, Training Presentations, Travel Planning, Progress Reports, Team Leadership, Business Analysis, Business Requirements, Business Reporting, Database Management, Database Administration, Microsoft Office, Staff Training, Document Management, Report Writing
Education
University of Phoenix 2008 — 2010
Associates of Arts, Business
PLUSTAR INC March 2009 - Present
HILTON RESERVATIONS & CUSTOMER CARE January 2007 - February 2014
Newark Electronics October 2003 - November 2008
Fisher Scientific December 1994 - June 2001
TDIndustries May 1989 - December 1994
Skills
Invoicing, Order Entry, Hotels, Customer Relations, Microsoft Office, Customer Satisfaction, Sales Support, Customer Service, Telephone Skills, Pricing, Outlook, Data Entry, Customer Retention, Call Center, Vendor Relations, AS400, PowerPoint, Word, Excel, Problem Solving, Customer Experience, Accounts Receivable, Access, Key Account Management, Purchasing
Education
University of Oklahoma 1983 — 1985
Business Administration and Management, General
El Reno College 1980 — 1983
AA, Business
Richland College
Business
The Akal Group September 2014 - Present
SOC-LA June 2011 - Present
Taos County 2010 - 2011
Assurant Solutions April 2007 - June 2010
Assurant April 2007 - June 2010
Hilton Reservations & Customer Care June 2005 - April 2007
Hilton Reservations Worldwide 2005 - 2007
Los Alamos National Bank April 2004 - June 2005
GE-Zurich 2001 - 2003
Los Alamos National Laboratory 1994 - 2000
Skills
Customer Retention, Taleo, Performance Management, Recruiting, Human Resources, Employee Relations, PeopleSoft, Temporary Placement, Applicant Tracking..., Employee Benefits, Talent Acquisition, Deferred Compensation, Management, Call Centers, Workforce Planning, Sourcing, Organizational..., Process Improvement, College Recruiting, Training
Education
University of Phoenix 1998 — 2000
MA, Organizational Management
The University of New Mexico 1996 — 1998
BS, Psychology, Biology
Disney Vacation Club June 2014 - Present
The Walt Disney Company October 2012 - June 2014
Dr. Jon E. Shell, DDS August 2011 - April 2012
Inn at Christmas Place July 2009 - July 2011
Bent Creek Golf Village July 2008 - May 2009
Hilton Reservations & Customer Care May 2006 - July 2008
Skills
Hospitality, Customer Service, Hotels, Hospitality Industry, Tourism
Education
East Tennessee State University 1996 — 2005
B.A., Spanish