Intelligent Technical Solutions
Industry: IT service management company
DescriptionFounded: 2003 Parent organization: Proactive Networks Inc.
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Intelligent Technical Solutions Employees
Intelligent Technical Solutions April 2014 - Present
Computer Repair Specialists of Nevada May 2011 - March 2014
Ultimatebet.com May 2007 - May 2011
SmartConnect September 2005 - September 2006
Clark County October 2003 - January 2004
Skills
Microsoft Servers, Windows 7, Windows Vista, Windows Server, Backup Solutions, Remote Monitoring, Remote Troubleshooting, Internet Troubleshooting, Troubleshooting, Customer Service, Customer Oriented, Mac OS, Remote Desktop, Help Desk Support, Dell Computers, Active Directory, Antivirus, Computer Hardware, Laptops, Microsoft Exchange, Network Administration, Networking, Security, Servers
Education
University of Nevada-Las Vegas 2003 — 2007
Management Information Systems, Business
Advanced Technologies Academy 1999 — 2003
High School Diploma w/ High Honors, Computer Science
The Venetian I The Palazzo, Resort Hotel & Casino I Las Vegas Sands Corp. April 2014 - Present
Intelligent Technical Solutions September 2013 - April 2014
Mimbres Valley Technology Consulting May 2011 - September 2013
Zagat Survey October 2010 - May 2011
Western Advanced Network Solutions, Inc January 2010 - April 2010
First New Mexico Bank November 2005 - December 2009
Skills
Windows Server, System Administration, VMware, IT Management, DNS, Windows 7, LAN-WAN, Firewalls, DHCP, GLBA, PCI DSS, VMware ESX, IT Audit, Windows Vista, Windows XP Pro, Microsoft Office 2010, Ubuntu, Backtrack, VMware Workstation, UTM Devices, IT Solutions, IT Security Operations, IT Security Assessments, Red Hat Linux, VMware vCenter, SCOM, SCCM
Education
University of Maryland University College 2012 — 2019
Information Systems Management, Information Technology, Cybersecurity, 3.5
(ISC)2 2012 — 2013
Certified Information Systems Security Professional, IT Security, In Progress
Microsoft 2012 — 2013
MCITP, Microsoft Technology, In Progress
Unitek 2009 — 2009
Certification, Certified Ethical Hacker (CEH)
Unitek 2006 — 2006
MCSE, Information Technology
Living Heritage Academy (High School/Home School)
Nissan Henderson April 2014 - Present
Intelligent Technical Solutions October 2013 - April 2014
Land Rover Las Vegas August 2012 - August 2013
Centennial Mazda Buick GMC January 2012 - August 2012
United Nissan October 2010 - January 2012
Commonwealth Audi Volkswagen September 2007 - October 2010
Land Rover Newport Beach 2005 - 2007
Larry H. Miller Dealerships August 2002 - August 2005
Norco Mitsubishi July 2001 - August 2002
Inland Valley Pontiac Buick GMC January 1998 - July 2001
Skills
Sales Whisperer, Sales Management, Automotive Sales..., Sales Rep Training, Sales, Automotive, Art Direction, Graphic Design, Art, Apple, DJ, Music, E-commerce, Marketing, CRM, Customer Satisfaction, Sales Process, Selling, Retail, Business Development, Automobile, Vehicles, Account Management, Customer Retention, Customer Service, New Business Development
Education
Platt College-Ontario 1989 — 1991
Associate of Arts (AA), Computer Graphics
Intelligent Technical Solutions August 2011 - Present
Tech Service 2 U April 2010 - July 2011
Circuit City February 2008 - March 2009
Skills
Networking, Customer Satisfaction, Computer Hardware, Customer Service, Computer Software, Software, A+, MCTS (Now known as MCSA), CCNA, Sonicwall, Active Directory, Troubleshooting, Security+, Microsoft Certified..., Antivirus, Laptops, Windows 7, CompTIA A+, CompTIA Security+, Malware Analysis, SonicWALL
Education
College of Southern Nevada 2006 — 2010
Information Technology
Votech High School 2001 — 2005
High School, CIT - Computer Information Technology, 9th - 12th
Intelligent Technical Solutions January 2014 - Present
support.com June 2013 - January 2014
Auto Point May 2010 - May 2013
Tier 3 Support May 2008 - May 2010
Cloud 10 Corporation September 2007 - May 2008
West Corporation March 2005 - September 2007
Skills
Customer Service, Sales, Business Process..., Operations Management, Business Analysis, Strategic Planning, CRM, Competitive Analysis, Management, Team Building, Team Leadership, Forecasting, Budgets, Call Center Development, Telecommunications, Automotive, Business Process..., BPO, Organizational Culture, Development & delivery..., KPI implementation, Recruiting, New Business Development, Distributed Team..., VoIP, IVR, Process Optimization, Emerging Technologies, Quality Assurance, Expense Management, Continuous Improvement, Employee Engagement, Relationship Management, Process Management, Process Flow..., Call Centers, Leadership, Leadership Development, Customer Satisfaction, Customer Retention, Marketing, Training, Coaching, Software Documentation, Technical Support, Analysis, Process Improvement, Sales Process, Direct Sales, Sales Operations
Education
Grand Canyon University 2009 — 2013
B.S., Management Information Systems
Tri-State Business Institute 1999 — 2001
A.S.B., Computer Science
H&R Block May 2015 - Present
CrawfordTech July 2014 - Present
Intelligent Technical Solutions October 2013 - July 2014
Steelman Partners January 2008 - October 2013
Intelligent technical solutions January 2006 - September 2008
Stewart Title June 2002 - August 2005
Skills
Active Directory, Servers, Windows, System Administration, Windows Server, Microsoft Exchange, VPN, Windows 7, Network Administration, Firewalls, Disaster Recovery, Backup Exec, System Deployment, VoIP, DHCP, Computer Repair, VMware ESX, Server Administration, Help Desk Support, Laptops, vSphere, Dell PowerEdge Servers, Sonicwall, Remote Desktop, Group Policy, WSUS, Desktop Computers, Antivirus, Workstations, DNS, Citrix Metaframe, VMware Infrastructure, Dell Computers, Microsoft Servers, Printers, Routers, FTP, Wireless Networking, HP, Technical Support, Architecture, Architectures, Windows XP, Citrix, Troubleshooting, VMware vSphere
Education
University of Phoenix 2004 — 2006
Bachelor of Science, information technologies
El Camino College-Compton Center 1992 — 1993
El Camino College
Undecided General studies
TechKnow June 2006 - Present
Intelligent Technical Solutions January 2011 - August 2015
Curtis Steel Co. March 2006 - July 2010
Skills
Networking, Sales, Management, Cloud Computing, Customer Service, Training, Security, Disaster Recovery, SaaS, Data Center, Network Security, Information Technology, Managed Services, Storage, Virtualization, Cisco Technologies, Cold Calling, System Administration, Active Directory, VPN, Start-ups, Time Management, Business Process, VoIP, IT Management, VMware, Servers, Microsoft Office, Microsoft Word, Network Administration, Integration, Business Continuity, Firewalls, Microsoft Technologies, Solution Selling, Professional Services, Telecommunications, Citrix, Unified Communications, Microsoft Exchange, IT Operations, Network Architecture, Enterprise Software, Storage Area Networks, SAN, WAN, Windows Server, Strategic Planning, Consulting, Team Building
Education
Montana Tech of the University of Montana 1998 — 2001
A.H.S. 1994 — 1998
Intelligent Technical Solutions June 2015 - Present
GAP Computer Training August 2013 - Present
Skills
Coaching, Customer Service, Leadership Development, Operations Management, Leadership, Small Business, Management, Project Management, Training, Social Networking, Networking, Project Planning, Data Recovery, Team Building, Business Planning, Marketing, Microsoft Office, Wireless Networking, Consulting, Information Technology, Budgets, Strategy, Human Resources, System Administration
Education
Judson College 1994 — 1996
BA, International Business Administration
Intelligent Technical Solutions October 2012 - Present
Cox Enterprises January 2011 - September 2012
TelePacific Communications January 2006 - January 2011
Skills
Managed Services, Co-location, Unified Communications, Solution Selling, MPLS, WAN, Direct Sales, VoIP, Telecommunications, Networking, Wireless, SIP Trunking, Data Center, IP, SaaS, Cloud Computing, Security, Servers, Firewalls, Ethernet, Cisco Technologies, Information Technology, Telephony, Enterprise Software, Phone Systems, Managed IT Services, Internet, Strategic Planning, National Accounts, Customer Retention, Project Management, Presentations, Contract Negotiation, Account Management, Vendor Management, Analytic Problem Solving, Cost Analysis, New Business Development, Strategic Partnerships, Sales Process, Call Centers, Sales, PABX
Education
Business Opportunity & Workforce Development
Graduate June 2014
The University of Montana
College Loan Corporation September 2014 - Present
Self August 2008 - Present
Ebay auctions and Shipping August 2008 - Present
Silver State Schools Credit Union August 2013 - September 2014
Robert Half Technology July 2013 - July 2013
Intelligent Technical Solutions June 2013 - July 2013
T-mobile USA December 2010 - April 2012
Secure-tek March 2010 - June 2010
AT&T Mobility September 2005 - August 2008
Wireless Advocates LLC June 2005 - August 2005
Skills
Troubleshooting, Sales, Customer Service, Windows 7, Windows Server, Inventory Management, Team Leadership, Training, DNS, Microsoft Technologies, Microsoft Certified..., Hardware, DHCP, CompTIA A+ Certification, Help Desk Support, Security, Wireless, Public Speaking, Telecommunications, Teamwork, Server Administration, Technical Support, Networking, A+ Certified, Active Directory, Blackberry, Laptops, VPN, Software Installation, Retail Sales, Profit, Spanish, Supervisory Skills, Direct Sales, Customer Satisfaction, Customer Experience, Customer Retention, Sales Operations, Account Management, CompTIA Network+..., CompTIA Security+..., Sales Presentations, Employee Training, B2B, Inventory Control, Time Management, Call Centers, Solution Selling, Retail, Windows Vista
Education
LV-PITA 2012 — 2013
IT Certifications
Long Beach City College 2001 — 2006
Associate of Arts (A.A.), Speech Communication and Rhetoric
RIm Of The World HS 1996 — 2000
High School Diploma