Support.com Company
Description
Support.com, Inc. is a US-based multinational computer technology corporation that provides online tech support. It is headquartered in Sunnyvale, California, California, USA. Support.com provides online computer support to consumers and home-based business across the United States and Canada via remote access. Headquarters: Redwood City, California, United States CEO: Elizabeth Cholawsky (May 2014–) Founder: Mark Pincus Founded: December 1997 Subsidiaries: SDC Software, Inc., SupportSoft India Pvt Ltd,
Support.com List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at Support.com. You can filter them based on skills, years of employment, job, education, department, and prior employment.
Support.com Salaries. You can even request information on how much does Support.com pay if you want to. Learn about salaries, pros and cons of working for Support.com directly from the past employees.
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Support.com Employees
Employee
Years
Job
Industry
court oakes court oakes's Support.com Experience January 2015 - Present
Job Student at Clemson University
Industry Computer & Network Security
Experience
Support.com January 2015 - Present
Office Depot March 2011 - January 2013
Newton Communications August 2003 - March 2011
Skills
IDA Pro, Reverse Engineering..., Disassembly, Discrete Mathematics, Visual Studio, C++, x86 Assembly, Assembly Language, MASM, Compilers, Windows 7, System Architecture, Compiler Optimization, Linux, XP, Laptops, Software Installation, Windows Vista, Windows, Help Desk Support, Hardware, Microsoft Office, Windows XP Pro, Computer Hardware, Computer Security, Technical Support, Win32 API, Microsoft Visual Studio..., GCC, Troubleshooting
Education
Clemson University 2013 — 2016
Computer Engineering
Coastal Carolina University 2006 — 2008
Mathematics
Support.com January 2015 - Present
Office Depot March 2011 - January 2013
Newton Communications August 2003 - March 2011
Skills
IDA Pro, Reverse Engineering..., Disassembly, Discrete Mathematics, Visual Studio, C++, x86 Assembly, Assembly Language, MASM, Compilers, Windows 7, System Architecture, Compiler Optimization, Linux, XP, Laptops, Software Installation, Windows Vista, Windows, Help Desk Support, Hardware, Microsoft Office, Windows XP Pro, Computer Hardware, Computer Security, Technical Support, Win32 API, Microsoft Visual Studio..., GCC, Troubleshooting
Education
Clemson University 2013 — 2016
Computer Engineering
Coastal Carolina University 2006 — 2008
Mathematics
Matthew Stamper Matthew Stamper's Support.com Experience April 2014 - Present
Job Human Resources at Support.com
Industry Human Resources
Experience
Support.com April 2014 - Present
Support.com April 2013 - Present
Target November 2011 - February 2013
Lowe's Companies, Inc. 2012 - 2013
Skills
Retail, Sales, Merchandising, Leadership, Sales Management, Training, Marketing Strategy, Social Media, Forecasting, Customer Service, Call center Training, Call center Management, Remote recruitment, Recruiting
Education
Austin Peay State University
Computer Science, Business Managment
Clarksville High School
Diploma
Support.com April 2014 - Present
Support.com April 2013 - Present
Target November 2011 - February 2013
Lowe's Companies, Inc. 2012 - 2013
Skills
Retail, Sales, Merchandising, Leadership, Sales Management, Training, Marketing Strategy, Social Media, Forecasting, Customer Service, Call center Training, Call center Management, Remote recruitment, Recruiting
Education
Austin Peay State University
Computer Science, Business Managment
Clarksville High School
Diploma
Patrick R. White Patrick R. White's Support.com Experience December 2011 - May 2012
Job Corporate Account Specialist at NETWORK® Services Company
Industry Wholesale
Experience
Network Services Company October 2014 - Present
Griffin Greenhouse Supplies August 2013 - October 2014
Travisa Outsourcing January 2013 - June 2013
Support.com December 2011 - May 2012
Comcast March 2007 - October 2010
Verizon Wireless January 2005 - February 2006
Skills
Management, Account Management, Sales, Customer Service, Training, Sales Management, Customer Satisfaction, Call Centers, Program Management, Quality Assurance, B2B, Troubleshooting, Networking, Business Process, Invoicing, Advertising, Brand Management, Budgets, Business Development, Business Strategy, Competitive Analysis, Contract Negotiation, Digital Marketing, Digital Media, Direct Marketing, Direct Sales, Event Planning, Forecasting, Horticulture, Integrated Marketing, Inventory Management, Leadership, Marketing, Marketing Communications, Marketing Research, Public Speaking, Public Relations, Recruiting, Research, Sales Operations, Sales Process, Social Media, Social Media Marketing, Social Networking, Strategic Planning, Team Building, Team Leadership, Microsoft Excel, Microsoft Office, Microsoft Word
Education
Benedictine University 2015 — 2016
Bachelor of Business Administration (B.B.A.), Organizational Leadership
College of DuPage 2011 — 2015
Associates, Business, Management, Marketing, and Related Support Services
Network Services Company October 2014 - Present
Griffin Greenhouse Supplies August 2013 - October 2014
Travisa Outsourcing January 2013 - June 2013
Support.com December 2011 - May 2012
Comcast March 2007 - October 2010
Verizon Wireless January 2005 - February 2006
Skills
Management, Account Management, Sales, Customer Service, Training, Sales Management, Customer Satisfaction, Call Centers, Program Management, Quality Assurance, B2B, Troubleshooting, Networking, Business Process, Invoicing, Advertising, Brand Management, Budgets, Business Development, Business Strategy, Competitive Analysis, Contract Negotiation, Digital Marketing, Digital Media, Direct Marketing, Direct Sales, Event Planning, Forecasting, Horticulture, Integrated Marketing, Inventory Management, Leadership, Marketing, Marketing Communications, Marketing Research, Public Speaking, Public Relations, Recruiting, Research, Sales Operations, Sales Process, Social Media, Social Media Marketing, Social Networking, Strategic Planning, Team Building, Team Leadership, Microsoft Excel, Microsoft Office, Microsoft Word
Education
Benedictine University 2015 — 2016
Bachelor of Business Administration (B.B.A.), Organizational Leadership
College of DuPage 2011 — 2015
Associates, Business, Management, Marketing, and Related Support Services
Salvador Sanchez Hernandez Salvador Sanchez Hernandez's Support.com Experience December 2013 - December 2014
Job Bilingual Computer Technician at Apple
Industry Computer Software
Experience
Apple January 2015 - Present
Income Property Specialists November 2014 - July 2015
Support.com December 2013 - December 2014
Landmark Management Group, LLC March 2012 - June 2014
Farmers Insurance August 2010 - March 2012
Save Mart Supermarkets February 2010 - July 2010
American Security Financial January 2009 - February 2010
Comfort Suites July 2008 - January 2009
Sharper Construction LLC January 2008 - July 2008
Abercrombie & Fitch June 2005 - December 2007
Skills
Troubleshooting, Customer Service, Windows, Microsoft Office, Linux, HTML, Windows Server, Technical Support, Networking, Computer Hardware, Employee Training, Workforce Planning, Fiscal Impact Analysis, Property Management, Data Entry, Analitical, Accounts Payable, Purchase Management, Computer Network...
Education
American Military University 2013 — 2014
Bachelor's Degree, working on my bachelors in Environmental Science
West Valley College 2006 — 2012
Associate's degree, Business Administration and Management, General
Apple January 2015 - Present
Income Property Specialists November 2014 - July 2015
Support.com December 2013 - December 2014
Landmark Management Group, LLC March 2012 - June 2014
Farmers Insurance August 2010 - March 2012
Save Mart Supermarkets February 2010 - July 2010
American Security Financial January 2009 - February 2010
Comfort Suites July 2008 - January 2009
Sharper Construction LLC January 2008 - July 2008
Abercrombie & Fitch June 2005 - December 2007
Skills
Troubleshooting, Customer Service, Windows, Microsoft Office, Linux, HTML, Windows Server, Technical Support, Networking, Computer Hardware, Employee Training, Workforce Planning, Fiscal Impact Analysis, Property Management, Data Entry, Analitical, Accounts Payable, Purchase Management, Computer Network...
Education
American Military University 2013 — 2014
Bachelor's Degree, working on my bachelors in Environmental Science
West Valley College 2006 — 2012
Associate's degree, Business Administration and Management, General
Marnin Somerman Marnin Somerman's Support.com Experience April 2010 - June 2015
Job MediaPlatform IT Support Specialist
Industry Information Technology and Services
Experience
MediaPlatform, Inc. July 2015 - Present
DHS FEMA April 2015 - Present
LMS Consulting February 1989 - Present
support.com April 2010 - June 2015
VeriTest January 1990 - December 1990
Skills
Troubleshooting, Technical Support, Computer Hardware, Help Desk Support, Customer Support, Customer Service, Windows, Software Installation, Computer Repair, Antivirus, Operating Systems, Windows XP, Network Administration, Windows Server, Remote Desktop, Wireless Networking, Windows 7, Printers, Laptops, Windows Vista, Computer Security, Microsoft Office, Network Hardware, DNS, Network Design, Microsoft Exchange, Mobile Devices, Hardware Installation, Servers, DHCP, Networking, Computer Maintenance, Equipment Installation, Remote User Support, OS X, XP, VPN, Hardware, Mac & PC platforms, Google Apps, Call Centers, TCP/IP, Routers
Education
University of California, Los Angeles 1995 — 1995
Business
Los Angeles ORT 1987 — 1988
Computer Repair
North Hollywood High 1985 — 1986
High School Diploma, General
Yeshiva Ohr Elchonon Chabad West Coast Talmudical Seminary
High School
MediaPlatform, Inc. July 2015 - Present
DHS FEMA April 2015 - Present
LMS Consulting February 1989 - Present
support.com April 2010 - June 2015
VeriTest January 1990 - December 1990
Skills
Troubleshooting, Technical Support, Computer Hardware, Help Desk Support, Customer Support, Customer Service, Windows, Software Installation, Computer Repair, Antivirus, Operating Systems, Windows XP, Network Administration, Windows Server, Remote Desktop, Wireless Networking, Windows 7, Printers, Laptops, Windows Vista, Computer Security, Microsoft Office, Network Hardware, DNS, Network Design, Microsoft Exchange, Mobile Devices, Hardware Installation, Servers, DHCP, Networking, Computer Maintenance, Equipment Installation, Remote User Support, OS X, XP, VPN, Hardware, Mac & PC platforms, Google Apps, Call Centers, TCP/IP, Routers
Education
University of California, Los Angeles 1995 — 1995
Business
Los Angeles ORT 1987 — 1988
Computer Repair
North Hollywood High 1985 — 1986
High School Diploma, General
Yeshiva Ohr Elchonon Chabad West Coast Talmudical Seminary
High School
Austin Welch Austin Welch's Support.com Experience July 2013 - January 2014
Job Technoloy Technician at AlamanceBurlington school system
Industry Primary/Secondary Education
Experience
Alamance-Burlington school system December 2014 - Present
Orange County Public Schools January 2014 - December 2014
support.com July 2013 - January 2014
Skills
Computer Hardware, Active Directory, Windows 7, Windows XP Pro, Windows 8.1, Microsoft Office, Ubuntu, CentOS, LAN-WAN, FreeNAS, Subnetting, Nmap, Wireshark, Windows Server, Networking, Computer Hardware..., Computer Hardware..., Determination to Succeed
Education
Durham Technical Community College 2014 — 2016
Networking Technology, Sophmore
Alamance Community College 2012 — 2013
ITT Technical Institute - High Point 2011 — 2012
Alamance-Burlington school system December 2014 - Present
Orange County Public Schools January 2014 - December 2014
support.com July 2013 - January 2014
Skills
Computer Hardware, Active Directory, Windows 7, Windows XP Pro, Windows 8.1, Microsoft Office, Ubuntu, CentOS, LAN-WAN, FreeNAS, Subnetting, Nmap, Wireshark, Windows Server, Networking, Computer Hardware..., Computer Hardware..., Determination to Succeed
Education
Durham Technical Community College 2014 — 2016
Networking Technology, Sophmore
Alamance Community College 2012 — 2013
ITT Technical Institute - High Point 2011 — 2012
Zachary Flategraff Zachary Flategraff's Support.com Experience September 2013 - September 2014
Job Technician at Device Pitstop
Industry Information Technology and Services
Experience
Device Pitstop December 2014 - Present
Freelancer 1998 - Present
Support.com September 2013 - September 2014
Comcast February 2012 - November 2012
CenturyLink January 2010 - August 2010
FirstTech Computer June 2007 - April 2009
Minuteman Press March 2006 - December 2006
Minnesota Premier Publications 2005 - 2006
FedEx Office June 2003 - September 2005
Skills
Conceptual Design, IT, Interpersonal Skills, Adobe Creative Suite, Microsoft Office, Flash, XHTML, Mac, Graphic Design, WAN Support, LAN Support, Remote Troubleshooting, Cisco Command Line, Mac OS X, Windows, Server Management, Cabling Knowledge, OS X, Logo Design, Marketing, Social Skills, Layout, iOS, Android OS, Tablets, Active Directory, Help Desk Support, Servers, Microsoft Exchange, Graphics, Windows Server, Windows 7, Windows XP Pro, Software Installation, Virus Removal, Backup Solutions, Remote User Support, Systems Administration, Storage Area Networks, Local Area Network, Wide Area Network, Peripherals, Routers, Cisco Technologies, Networking, WAN, Hardware, VPN, IP, System Administration
Education
Hennepin Technical College 2009 — 2013
Network Administration A.A.S, Network Administraion
Hennepin Technical College 2002 — 2004
A.A.S. Degree, Graphic Design; Creative Emphasis
Anoka Ramsey Community College 2000 — 2002
General Education, General Education
Device Pitstop December 2014 - Present
Freelancer 1998 - Present
Support.com September 2013 - September 2014
Comcast February 2012 - November 2012
CenturyLink January 2010 - August 2010
FirstTech Computer June 2007 - April 2009
Minuteman Press March 2006 - December 2006
Minnesota Premier Publications 2005 - 2006
FedEx Office June 2003 - September 2005
Skills
Conceptual Design, IT, Interpersonal Skills, Adobe Creative Suite, Microsoft Office, Flash, XHTML, Mac, Graphic Design, WAN Support, LAN Support, Remote Troubleshooting, Cisco Command Line, Mac OS X, Windows, Server Management, Cabling Knowledge, OS X, Logo Design, Marketing, Social Skills, Layout, iOS, Android OS, Tablets, Active Directory, Help Desk Support, Servers, Microsoft Exchange, Graphics, Windows Server, Windows 7, Windows XP Pro, Software Installation, Virus Removal, Backup Solutions, Remote User Support, Systems Administration, Storage Area Networks, Local Area Network, Wide Area Network, Peripherals, Routers, Cisco Technologies, Networking, WAN, Hardware, VPN, IP, System Administration
Education
Hennepin Technical College 2009 — 2013
Network Administration A.A.S, Network Administraion
Hennepin Technical College 2002 — 2004
A.A.S. Degree, Graphic Design; Creative Emphasis
Anoka Ramsey Community College 2000 — 2002
General Education, General Education
Damon Alexander Damon Alexander's Support.com Experience March 2008 - March 2011
Job IT Operations at Trunk Club
Industry Information Technology and Services
Experience
Trunk Club June 2015 - Present
Groupon March 2014 - June 2015
Training Geniuses LLC April 2011 - March 2014
support.com March 2008 - March 2011
Go Entertainment Group Ltd 2006 - 2009
Self-employed May 2005 - March 2008
Southern Audio Visual January 2004 - May 2005
GO Production Services January 1999 - January 2003
Skills
Training, Software Documentation, Instructional Design, Troubleshooting, Customer Service, Management, Microsoft Office, Project Management, Captivate, OS X, Quality Assurance, Team Building, Technical Training, Windows, SharePoint, Needs Analysis, Coaching, Call Centers, Dreamweaver, Project Planning, E-Learning, Networking, Analysis, Technical Support, Security, Vendor Management, Public Speaking, Call Center, Operating Systems, Hands-on Training, System Administration, Performance Management, Customer Relations, Team Management, Software Training, Employee Training, PowerPoint, Photoshop, System Migration, Documentation, Camtasia, Mentoring, Word, Event Management, Help Desk Support, Instructor-led Training
Education
Berklee College of Music
Music Production
University Of Texas
Trunk Club June 2015 - Present
Groupon March 2014 - June 2015
Training Geniuses LLC April 2011 - March 2014
support.com March 2008 - March 2011
Go Entertainment Group Ltd 2006 - 2009
Self-employed May 2005 - March 2008
Southern Audio Visual January 2004 - May 2005
GO Production Services January 1999 - January 2003
Skills
Training, Software Documentation, Instructional Design, Troubleshooting, Customer Service, Management, Microsoft Office, Project Management, Captivate, OS X, Quality Assurance, Team Building, Technical Training, Windows, SharePoint, Needs Analysis, Coaching, Call Centers, Dreamweaver, Project Planning, E-Learning, Networking, Analysis, Technical Support, Security, Vendor Management, Public Speaking, Call Center, Operating Systems, Hands-on Training, System Administration, Performance Management, Customer Relations, Team Management, Software Training, Employee Training, PowerPoint, Photoshop, System Migration, Documentation, Camtasia, Mentoring, Word, Event Management, Help Desk Support, Instructor-led Training
Education
Berklee College of Music
Music Production
University Of Texas
Aly Gomez's Support.com Experience February 2014 - August 2014
Job Seeking Better Opportunities
Industry Information Technology and Services
Experience
Support.com February 2014 - August 2014
BMW of the Main Line September 2013 - October 2013
Volkswagen of America, Inc June 2013 - September 2013
DSS Corp July 2012 - January 2013
DSS Corp May 2012 - July 2012
Refocus Inc July 2009 - June 2010
ManPower September 2007 - October 2008
AutoZone September 2007 - March 2008
US Navy December 2004 - August 2007
Dairy Queen January 2003 - June 2004
Skills
Symantec Ghost, Soft Skills, Microsoft Office, Microsoft Exchange, Microsoft Server..., Computer Hardware, Microsoft Operating..., Microsoft Active..., VMware, Cisco Routing &..., VoIP, Network Architecture, Social Engineering, Network Security, Numara Footprints, Politics, CompTIA A+ Certification, Common Sense, Professional, Fedora Linux, Exceptionally Articulate, Informed, Open Minded, Follows..., Powerful Work Ethics, Bilingual, Active Directory, Communicative Skills, Multi-tasking Skills, Goal Oriented, Dreamer, Motivated, Confidence, Flight Deck Tractor..., Green Technology, Renewable Energy, Horticulture, Astronomy, Electric Vehicles, Computer Technology, Investments, Green Living, Android, Tesla Motors, Motor Vehicle, Weatherization, Ethics, Forklift Operator, Documentations, Online Research
Education
Berks Technical Institute 2011 — 2012
Associate of Arts (A.A.), Network Internet Professional
Support.com February 2014 - August 2014
BMW of the Main Line September 2013 - October 2013
Volkswagen of America, Inc June 2013 - September 2013
DSS Corp July 2012 - January 2013
DSS Corp May 2012 - July 2012
Refocus Inc July 2009 - June 2010
ManPower September 2007 - October 2008
AutoZone September 2007 - March 2008
US Navy December 2004 - August 2007
Dairy Queen January 2003 - June 2004
Skills
Symantec Ghost, Soft Skills, Microsoft Office, Microsoft Exchange, Microsoft Server..., Computer Hardware, Microsoft Operating..., Microsoft Active..., VMware, Cisco Routing &..., VoIP, Network Architecture, Social Engineering, Network Security, Numara Footprints, Politics, CompTIA A+ Certification, Common Sense, Professional, Fedora Linux, Exceptionally Articulate, Informed, Open Minded, Follows..., Powerful Work Ethics, Bilingual, Active Directory, Communicative Skills, Multi-tasking Skills, Goal Oriented, Dreamer, Motivated, Confidence, Flight Deck Tractor..., Green Technology, Renewable Energy, Horticulture, Astronomy, Electric Vehicles, Computer Technology, Investments, Green Living, Android, Tesla Motors, Motor Vehicle, Weatherization, Ethics, Forklift Operator, Documentations, Online Research
Education
Berks Technical Institute 2011 — 2012
Associate of Arts (A.A.), Network Internet Professional
Shane Wickersham Shane Wickersham's Support.com Experience August 2008 - February 2013
Job IS Customer Support Specialist Service Desk at Providence Health & Ser
Industry Computer Software
Experience
CDK Global February 2015 - Present
Providence Health & Services February 2013 - March 2015
support.com August 2008 - February 2013
New Edge Networks April 2004 - July 2008
Electric Lightwave August 1998 - October 2001
Skills
VPN, Network Design, Software Installation, Testing, MPLS, Call Centers, Databases, Access, Program Management, Customer Service, Microsoft Office, Cloud Computing, TCP/IP, VoIP, SaaS, Cisco Technologies, Troubleshooting, Telecommunications, Wireless, IP, Technical Support, Operating Systems, Ethernet, Switches, Call Center, Networking, XP
Education
Clark College 2002 — 2004
Associate of Arts and Sciences (AAS), Data Networking and Telecommunications
Milwaukie High School 1988 — 1991
Diploma, Required
CDK Global February 2015 - Present
Providence Health & Services February 2013 - March 2015
support.com August 2008 - February 2013
New Edge Networks April 2004 - July 2008
Electric Lightwave August 1998 - October 2001
Skills
VPN, Network Design, Software Installation, Testing, MPLS, Call Centers, Databases, Access, Program Management, Customer Service, Microsoft Office, Cloud Computing, TCP/IP, VoIP, SaaS, Cisco Technologies, Troubleshooting, Telecommunications, Wireless, IP, Technical Support, Operating Systems, Ethernet, Switches, Call Center, Networking, XP
Education
Clark College 2002 — 2004
Associate of Arts and Sciences (AAS), Data Networking and Telecommunications
Milwaukie High School 1988 — 1991
Diploma, Required
Anthony Esquibel Anthony Esquibel's Support.com Experience November 2014 - Present
Job Self Employed IT Consultant
Industry Information Technology and Services
Experience
Support.com November 2014 - Present
Computer Task Group July 2013 - April 2014
Menards April 2009 - March 2013
Menards August 2006 - April 2009
Skills
Windows, Computer Hardware, Remote Desktop, Help Desk Support, Customer Service, Microsoft Operating..., Microsoft Office, Software Installation, Network Technology, DHCP, Windows Domain, Hardware Diagnostics, HTML 5, Troubleshooting, Hardware, Printers, Web Development, Windows 7, System Deployment, Technical Support, Computer Repair, Cisco Technologies
Education
Colorado Technical University-Online 2013 — 2016
Bachelor of Science (B.S.), Computer Software Engineering, Current GPA 3.79
Support.com November 2014 - Present
Computer Task Group July 2013 - April 2014
Menards April 2009 - March 2013
Menards August 2006 - April 2009
Skills
Windows, Computer Hardware, Remote Desktop, Help Desk Support, Customer Service, Microsoft Operating..., Microsoft Office, Software Installation, Network Technology, DHCP, Windows Domain, Hardware Diagnostics, HTML 5, Troubleshooting, Hardware, Printers, Web Development, Windows 7, System Deployment, Technical Support, Computer Repair, Cisco Technologies
Education
Colorado Technical University-Online 2013 — 2016
Bachelor of Science (B.S.), Computer Software Engineering, Current GPA 3.79
Eric Petrucci Eric Petrucci's Support.com Experience September 2011 - December 2013
Job Support Specialist at YourMembership.com
Industry Computer Software
Experience
YourMembership.com January 2014 - Present
support.com September 2011 - December 2013
Verizon Data Services December 2010 - September 2011
Stream Global Services September 2008 - October 2010
Verio December 2006 - December 2007
Radio One Inc. May 2003 - February 2006
Skills
Technical Support, Information Technology, TCP/IP, Linux, Cloud Computing, VMware, Troubleshooting, Operating Systems, Windows Server, SQL, Unix, Servers, Microsoft SQL Server, Virtualization, XML, SaaS, Agile Methodologies, JavaScript, Active Directory, Software Development
Education
Broward College 2003 — 2005
Computer Science
YourMembership.com January 2014 - Present
support.com September 2011 - December 2013
Verizon Data Services December 2010 - September 2011
Stream Global Services September 2008 - October 2010
Verio December 2006 - December 2007
Radio One Inc. May 2003 - February 2006
Skills
Technical Support, Information Technology, TCP/IP, Linux, Cloud Computing, VMware, Troubleshooting, Operating Systems, Windows Server, SQL, Unix, Servers, Microsoft SQL Server, Virtualization, XML, SaaS, Agile Methodologies, JavaScript, Active Directory, Software Development
Education
Broward College 2003 — 2005
Computer Science
Jared Haviland's Support.com Experience October 2011 - December 2013
Job Security Analyst / Jr. Penetration Tester at Critical Assets
Industry Information Technology and Services
Experience
Critical Assets September 2014 - Present
Big 5 Sporting Goods February 2014 - August 2014
support.com October 2011 - December 2013
Express Appearance Repair August 2006 - October 2011
Riverside Auto Auction September 2001 - July 2006
Skills
Networking, Technical Support, Operating Systems, Troubleshooting, Security, Windows 7, Computer Hardware, Software Installation, Customer Service, Help Desk Support, Antivirus, Computer Security, Laptops, Printers, Computer Repair, Microsoft Office, Windows XP, System Administration, Network Security, Wireless, Time Management, Wireless Networking, Routers, Windows Vista, VMware, Hardware, Windows Server, VPN, Remote Desktop, Active Directory, Microsoft Exchange, Switches, Training, Virtualization, Disaster Recovery, DNS, Cloud Computing, Information Technology, Firewalls, LAN-WAN, Testing, Leadership
Education
ITT Technical Institute-Corona 2012 — 2014
Bachelors of Science, Information Systems and Cybersecurity, 4.0
ITT Technical Institute-Corona 2010 — 2012
Associates of Science, Computer Network Systems
Critical Assets September 2014 - Present
Big 5 Sporting Goods February 2014 - August 2014
support.com October 2011 - December 2013
Express Appearance Repair August 2006 - October 2011
Riverside Auto Auction September 2001 - July 2006
Skills
Networking, Technical Support, Operating Systems, Troubleshooting, Security, Windows 7, Computer Hardware, Software Installation, Customer Service, Help Desk Support, Antivirus, Computer Security, Laptops, Printers, Computer Repair, Microsoft Office, Windows XP, System Administration, Network Security, Wireless, Time Management, Wireless Networking, Routers, Windows Vista, VMware, Hardware, Windows Server, VPN, Remote Desktop, Active Directory, Microsoft Exchange, Switches, Training, Virtualization, Disaster Recovery, DNS, Cloud Computing, Information Technology, Firewalls, LAN-WAN, Testing, Leadership
Education
ITT Technical Institute-Corona 2012 — 2014
Bachelors of Science, Information Systems and Cybersecurity, 4.0
ITT Technical Institute-Corona 2010 — 2012
Associates of Science, Computer Network Systems
Sean Seward's Support.com Experience April 2015 - Present
Job IT Manager at Support.com
Industry Information Technology and Services
Experience
Support.com April 2015 - Present
Unisys May 2013 - March 2015
Telenav February 2010 - May 2013
Plantronics April 2007 - February 2010
STATS ChipPAC September 2002 - March 2007
Skills
Microsoft Exchange, Virtualization, Active Directory, IT Management, VMware, Data Center, Cloud Computing, Security, Windows Server, Networking, Storage, System Administration, VoIP, Network Administration, Unified Communications, Disaster Recovery, VPN, Lync Server 2010, IT Infrastructure..., Service Desk Management, ITIL, Wireless, Business Continuity..., High Availability, SaaS, IT Operations, SharePoint, Powershell, ShoreTel, Polycom Video..., Nimble, EMC Storage, Vendor Management, Mac OS X, Mobile Devices, OS X, Incident Management, Change Management
Education
California State University-Chico 1995 — 1998
Business Administration
Support.com April 2015 - Present
Unisys May 2013 - March 2015
Telenav February 2010 - May 2013
Plantronics April 2007 - February 2010
STATS ChipPAC September 2002 - March 2007
Skills
Microsoft Exchange, Virtualization, Active Directory, IT Management, VMware, Data Center, Cloud Computing, Security, Windows Server, Networking, Storage, System Administration, VoIP, Network Administration, Unified Communications, Disaster Recovery, VPN, Lync Server 2010, IT Infrastructure..., Service Desk Management, ITIL, Wireless, Business Continuity..., High Availability, SaaS, IT Operations, SharePoint, Powershell, ShoreTel, Polycom Video..., Nimble, EMC Storage, Vendor Management, Mac OS X, Mobile Devices, OS X, Incident Management, Change Management
Education
California State University-Chico 1995 — 1998
Business Administration
Garret Rollins Garret Rollins's Support.com Experience July 2014 - June 2015
Job Information Technology Support Analyst
Industry Computer & Network Security
Experience
Center for Creative Leadership August 2015 - Present
Support.com July 2014 - June 2015
United States Air Force June 2009 - November 2011
United States Air Force February 2005 - May 2009
United States Air Force June 2002 - January 2005
United States Air Force June 2001 - June 2002
United States Air Force June 2000 - June 2001
United States Air Force June 1998 - June 2000
United States Air Force November 1996 - June 1998
United States Air Force May 1993 - November 1996
Skills
Intelligence, Leadership, CompTIA, Training, Windows, Military, Windows Server, Network Security, Active Directory, Network Administration, Cisco Technologies, Software Documentation, Air Force, Networking, Problem Solving, Defense, DoD, Computer Security, Military Operations, Security, Team Leadership
Education
Colorado Technical University 2015 — 2017
Information Technology
USAF NCO Academy 2005 — 2005
Leadership and Management ll
USAF Missile Warning Center Crew Operations 2004 — 2004
Air Force type 3, supplemental training course
USAF Airman Leadership School 1999 — 1999
Leadership and Management l
USAF 2nd Space Operations Squadron 1998 — 1999
GPS Satellite Systems Operator Initial Qualification Training
Postal Operations 1992 — 1992
Postal Operations
Center for Creative Leadership August 2015 - Present
Support.com July 2014 - June 2015
United States Air Force June 2009 - November 2011
United States Air Force February 2005 - May 2009
United States Air Force June 2002 - January 2005
United States Air Force June 2001 - June 2002
United States Air Force June 2000 - June 2001
United States Air Force June 1998 - June 2000
United States Air Force November 1996 - June 1998
United States Air Force May 1993 - November 1996
Skills
Intelligence, Leadership, CompTIA, Training, Windows, Military, Windows Server, Network Security, Active Directory, Network Administration, Cisco Technologies, Software Documentation, Air Force, Networking, Problem Solving, Defense, DoD, Computer Security, Military Operations, Security, Team Leadership
Education
Colorado Technical University 2015 — 2017
Information Technology
USAF NCO Academy 2005 — 2005
Leadership and Management ll
USAF Missile Warning Center Crew Operations 2004 — 2004
Air Force type 3, supplemental training course
USAF Airman Leadership School 1999 — 1999
Leadership and Management l
USAF 2nd Space Operations Squadron 1998 — 1999
GPS Satellite Systems Operator Initial Qualification Training
Postal Operations 1992 — 1992
Postal Operations
Craig DuBose's Support.com Experience January 2010 - January 2012
Job Network Technician at Discovery Consulting & Computer Services, Inc.
Industry Information Technology and Services
Experience
Discovery Consulting & Computer Services, Inc. January 2012 - Present
support.com January 2010 - January 2012
Skills
Office 365, Exchange 2010/2007/2003, Active Directory, Server 2000-2008, SharePoint, Windows Azure, Hyper-V, VMware ESX, VMware Workstation, Linux System..., Cisco IOS, Dell KACE, Dell PowerEdge Servers, HP Proliant, System Center Suite, Remedy Ticketing System, Autotask, Windows Intune, Powershell, Disaster Recovery, Backup Exec, Microsoft Exchange, Windows Server
Education
Anthem College-Phoenix 2006 — 2008
Computer Networking and Security
Needville High School
Needville High School
Discovery Consulting & Computer Services, Inc. January 2012 - Present
support.com January 2010 - January 2012
Skills
Office 365, Exchange 2010/2007/2003, Active Directory, Server 2000-2008, SharePoint, Windows Azure, Hyper-V, VMware ESX, VMware Workstation, Linux System..., Cisco IOS, Dell KACE, Dell PowerEdge Servers, HP Proliant, System Center Suite, Remedy Ticketing System, Autotask, Windows Intune, Powershell, Disaster Recovery, Backup Exec, Microsoft Exchange, Windows Server
Education
Anthem College-Phoenix 2006 — 2008
Computer Networking and Security
Needville High School
Needville High School
Joannarei Domingo Joannarei Domingo's Support.com Experience April 2014 - Present
Job Remote Service Technician at support.com
Industry Pharmaceuticals
Experience
support.com April 2014 - Present
Home October 2012 - Present
Bishop & Company, Inc. March 2012 - October 2012
CVS Pharmacy January 2012 - April 2012
Tesoro February 2008 - September 2008
Skills
Computer Science, Pharmacology, Sales, Auditing, Customer Service, Pharmacy, Pharmacists, Pharmacy Technicians, Pharmacueticals, Prescription, Pharmacy Automation, Cashiering, Data Entry, Medical Terminology, Medication Therapy...
Education
Lakewood College 2011 — 2012
Diploma, Pharmacy Technician/Assistant
Remington College-Honolulu Campus 2010 — 2012
Associate's degree, Computer Networking and Administration
support.com April 2014 - Present
Home October 2012 - Present
Bishop & Company, Inc. March 2012 - October 2012
CVS Pharmacy January 2012 - April 2012
Tesoro February 2008 - September 2008
Skills
Computer Science, Pharmacology, Sales, Auditing, Customer Service, Pharmacy, Pharmacists, Pharmacy Technicians, Pharmacueticals, Prescription, Pharmacy Automation, Cashiering, Data Entry, Medical Terminology, Medication Therapy...
Education
Lakewood College 2011 — 2012
Diploma, Pharmacy Technician/Assistant
Remington College-Honolulu Campus 2010 — 2012
Associate's degree, Computer Networking and Administration
Donna McMurry's Support.com Experience September 2010 - March 2013
Job Owner/Photographer at Dazzling Light Photography
Industry Photography
Experience
Dazzling Light Photography October 2007 - Present
support.com September 2010 - March 2013
Donna Lawson Photography October 2007 - April 2012
Bridgepoint Investment Group 2009 - 2010
Skills
Creative Writing, Art, Portraits, Commercial Photography, Photos, Photography, Pet Portraits, Fine Art Photography, Portrait Photography, Graphic Design, Lifestyle Photography, Landscape Photography, Senior Portraits, On Location, Family Photography, Digital Photography, Nature Photography, Nikon, Adobe Creative Suite, Babies, Photoshop, Maternity, Wildlife Photography, Headshots, Wedding Photography, Studio Lighting, Fine Art, Lightroom, Travel Photography, Studio Photography, Image Editing, Black, Image Manipulation, Photo Shoots, Photographers, Photo Restoration, Brochures, Layout, Digital Imaging, InDesign, Macro Photography, Color Correction, Logo Design, Candid Photography, Business Cards, Editorial Photography, Web Design, Event Photography, Customer Service, Marketing
Education
Austin Community College 2005 — 2009
Associates of Applied Sciences, Graphic Design
San Antonio College 2003 — 2005
Photography
Pima Community College 2001 — 2003
Musical Theatre
Dazzling Light Photography October 2007 - Present
support.com September 2010 - March 2013
Donna Lawson Photography October 2007 - April 2012
Bridgepoint Investment Group 2009 - 2010
Skills
Creative Writing, Art, Portraits, Commercial Photography, Photos, Photography, Pet Portraits, Fine Art Photography, Portrait Photography, Graphic Design, Lifestyle Photography, Landscape Photography, Senior Portraits, On Location, Family Photography, Digital Photography, Nature Photography, Nikon, Adobe Creative Suite, Babies, Photoshop, Maternity, Wildlife Photography, Headshots, Wedding Photography, Studio Lighting, Fine Art, Lightroom, Travel Photography, Studio Photography, Image Editing, Black, Image Manipulation, Photo Shoots, Photographers, Photo Restoration, Brochures, Layout, Digital Imaging, InDesign, Macro Photography, Color Correction, Logo Design, Candid Photography, Business Cards, Editorial Photography, Web Design, Event Photography, Customer Service, Marketing
Education
Austin Community College 2005 — 2009
Associates of Applied Sciences, Graphic Design
San Antonio College 2003 — 2005
Photography
Pima Community College 2001 — 2003
Musical Theatre
Huster Barnes's Support.com Experience August 2013 - Present
Job Remote Service Technician at support.com
Industry Computer & Network Security
Experience
support.com August 2013 - Present
Bumps Bits N Bytes March 2007 - Present
Skills
Customer Service, Windows, Sales, Troubleshooting, Coaching, HTML, CSS, WordPress
Education
Trident Technical College 2001 — 2007
Network +, A+, PC Troubleshooting, Repair and Upgrade, Computer Science
Carolina School of Broadcasting 2000 — 2001
Broadcasting Certificate, TV and Radio Broadcasting
support.com August 2013 - Present
Bumps Bits N Bytes March 2007 - Present
Skills
Customer Service, Windows, Sales, Troubleshooting, Coaching, HTML, CSS, WordPress
Education
Trident Technical College 2001 — 2007
Network +, A+, PC Troubleshooting, Repair and Upgrade, Computer Science
Carolina School of Broadcasting 2000 — 2001
Broadcasting Certificate, TV and Radio Broadcasting
Timothy (Tim) Bergenheim Timothy (Tim) Bergenheim's Support.com Experience June 2013 - January 2014
Job Network Administrator, Technician, Business Owner, Musician, Contractor
Industry Information Technology and Services
Experience
Staples June 2014 - Present
York Rite of Boston November 2013 - July 2014
Nem Live Productions October 2010 - July 2014
ZornCo, LLC December 2013 - June 2014
support.com June 2013 - January 2014
Boston Public Schools Partnership January 2013 - May 2013
Hephaestus Security Consulting Group, Inc. April 2010 - January 2012
Skills
Microsoft Office, Metasploit, Counterintelligence, Investigation, HUMINT, Customer Service, Windows, Microsoft Excel, Team Leadership, Network Security, PowerPoint, Microsoft Word, Project Management, HTML, Linux, Troubleshooting, Leadership, Computer Security, Management, Java, Teamwork, Networking, Research, C, Computer Hardware, Photoshop, Social Media, Windows 7, Public Speaking, Access, Time Management, Operating Systems, Programming, System Administration, Project Planning, English, C, Outlook, Windows Server, Analysis, Sales, OS X, Data Analysis, Strategic Planning, Databases, Technical Support, Hardware, Software Documentation, SharePoint
Education
Benjamin Franklin Institute of Technology 2013 — 2015
Old Colony Regional Vocational Technical High School 2007 — 2011
Technical Degree, High School Diploma, Computer Information Systems, 3.8
Staples June 2014 - Present
York Rite of Boston November 2013 - July 2014
Nem Live Productions October 2010 - July 2014
ZornCo, LLC December 2013 - June 2014
support.com June 2013 - January 2014
Boston Public Schools Partnership January 2013 - May 2013
Hephaestus Security Consulting Group, Inc. April 2010 - January 2012
Skills
Microsoft Office, Metasploit, Counterintelligence, Investigation, HUMINT, Customer Service, Windows, Microsoft Excel, Team Leadership, Network Security, PowerPoint, Microsoft Word, Project Management, HTML, Linux, Troubleshooting, Leadership, Computer Security, Management, Java, Teamwork, Networking, Research, C, Computer Hardware, Photoshop, Social Media, Windows 7, Public Speaking, Access, Time Management, Operating Systems, Programming, System Administration, Project Planning, English, C, Outlook, Windows Server, Analysis, Sales, OS X, Data Analysis, Strategic Planning, Databases, Technical Support, Hardware, Software Documentation, SharePoint
Education
Benjamin Franklin Institute of Technology 2013 — 2015
Old Colony Regional Vocational Technical High School 2007 — 2011
Technical Degree, High School Diploma, Computer Information Systems, 3.8
Judy Whittlesey Judy Whittlesey's Support.com Experience July 2011 - April 2012
Job Professional Relations and Sales Consultant at TLC Laser Eye Centers
Industry Medical Practice
Experience
TLC Laser Eye Centers October 2012 - Present
German Spine Specialists April 2012 - Present
Pampered Pooch May 1996 - Present
Spectrum Marketing Services June 2012 - October 2012
support.com July 2011 - April 2012
YMCA September 1989 - April 2010
Skills
Marketing, Leadership, Customer Service, Sales, Budgets, Team Building, Public Speaking, Event Management, Social Networking, PowerPoint, Customer Satisfaction, Account Management, Coaching, Strategic Planning, Microsoft Office, Inventory Management, Training, Management, Outlook, Event Planning, Team Leadership, Microsoft Word, Advertising, Social Media, Retail, Employee Training, Public Relations, Microsoft Excel, Marketing Strategy, Training & Development
Education
Minnesota State University, Moorhead 1983 — 1986
bachelor of science, Business Administration
Bemidji State University 1982 — 1983
Bachelor's degree, Business Administration
Mahnomen High School 1976 — 1982
TLC Laser Eye Centers October 2012 - Present
German Spine Specialists April 2012 - Present
Pampered Pooch May 1996 - Present
Spectrum Marketing Services June 2012 - October 2012
support.com July 2011 - April 2012
YMCA September 1989 - April 2010
Skills
Marketing, Leadership, Customer Service, Sales, Budgets, Team Building, Public Speaking, Event Management, Social Networking, PowerPoint, Customer Satisfaction, Account Management, Coaching, Strategic Planning, Microsoft Office, Inventory Management, Training, Management, Outlook, Event Planning, Team Leadership, Microsoft Word, Advertising, Social Media, Retail, Employee Training, Public Relations, Microsoft Excel, Marketing Strategy, Training & Development
Education
Minnesota State University, Moorhead 1983 — 1986
bachelor of science, Business Administration
Bemidji State University 1982 — 1983
Bachelor's degree, Business Administration
Mahnomen High School 1976 — 1982
Glenn R. Miller's Support.com Experience January 2014 - March 2014
Job Oracle R12 Implementation Coordinator Aftermarket Service Technician II at Cobham Aerospace Communications
Industry Information Technology and Services
Experience
Cobham Aerospace Communications, Prescott AZ March 2015 - Present
Cobham Aerospace Communications March 2014 - Present
support.com January 2014 - March 2014
Transformational Energy Institute (teibizresources.com) November 2012 - September 2013
Raytheon Missile Systems August 1999 - November 2012
Skills
Databases, Software Documentation, Integration, Unix, Java, Testing, SQL, Visio, JavaScript, Systems Analysis, Data Analysis, Data Mining, Database Administration, Data Management, MS Office, Toad 9.0, Hummingbird Exceed, Website Development, Computer Network..., Computer Hardware, Computer Science, Computer Proficiency, Computer Repair, Windows 7, Windows Vista, Windows XP Pro, OS X, Oscilloscope, Test Automation, NI LabVIEW, Electronics, Visual Communication, Visual Basic, Team Management, Supervisory Experience, IT Operations, Oracle, Troubleshooting, Access, Information Technology, Operating Systems, Crystal Reports, T-SQL, Microsoft Office
Education
University of Phoenix 2004 — 2005
MIS/M, Information Sciences, 3.97
State University of New York at Binghamton 1976 — 1978
Bachelor of Technology (B.Tech.), Electrical, Electronic and Communications Engineering Technology/Technician, 3.18
Broome Community College 1974 — 1976
Associate of Arts and Sciences (A.A.S.), Electrical and Electronics Engineering, 3.50
Cobham Aerospace Communications, Prescott AZ March 2015 - Present
Cobham Aerospace Communications March 2014 - Present
support.com January 2014 - March 2014
Transformational Energy Institute (teibizresources.com) November 2012 - September 2013
Raytheon Missile Systems August 1999 - November 2012
Skills
Databases, Software Documentation, Integration, Unix, Java, Testing, SQL, Visio, JavaScript, Systems Analysis, Data Analysis, Data Mining, Database Administration, Data Management, MS Office, Toad 9.0, Hummingbird Exceed, Website Development, Computer Network..., Computer Hardware, Computer Science, Computer Proficiency, Computer Repair, Windows 7, Windows Vista, Windows XP Pro, OS X, Oscilloscope, Test Automation, NI LabVIEW, Electronics, Visual Communication, Visual Basic, Team Management, Supervisory Experience, IT Operations, Oracle, Troubleshooting, Access, Information Technology, Operating Systems, Crystal Reports, T-SQL, Microsoft Office
Education
University of Phoenix 2004 — 2005
MIS/M, Information Sciences, 3.97
State University of New York at Binghamton 1976 — 1978
Bachelor of Technology (B.Tech.), Electrical, Electronic and Communications Engineering Technology/Technician, 3.18
Broome Community College 1974 — 1976
Associate of Arts and Sciences (A.A.S.), Electrical and Electronics Engineering, 3.50
Forrest James Forrest James's Support.com Experience May 2014 - July 2014
Job Helpdesk Tech at Facebook
Industry Information Technology and Services
Experience
Milestone Technologies, Inc. July 2014 - Present
Support.com May 2014 - July 2014
Support.com January 2012 - May 2014
Skills
Troubleshooting, VMware, Windows 7, Computer Hardware, Active Directory, Disaster Recovery, Windows Server, System Administration, Technical Support, IT Management, Microsoft Exchange, Servers, Training, Windows, Networking, Microsoft SQL Server, SQL, Network Administration, SharePoint, Process Improvement, Integration, Healthcare Information..., Vendor Management, Project Management, Mac OS, Linux, Red Hat Linux, Linux System..., Linux Server
Education
Cabrillo College 1999 — 2000
Milestone Technologies, Inc. July 2014 - Present
Support.com May 2014 - July 2014
Support.com January 2012 - May 2014
Skills
Troubleshooting, VMware, Windows 7, Computer Hardware, Active Directory, Disaster Recovery, Windows Server, System Administration, Technical Support, IT Management, Microsoft Exchange, Servers, Training, Windows, Networking, Microsoft SQL Server, SQL, Network Administration, SharePoint, Process Improvement, Integration, Healthcare Information..., Vendor Management, Project Management, Mac OS, Linux, Red Hat Linux, Linux System..., Linux Server
Education
Cabrillo College 1999 — 2000
Nate Sutton Nate Sutton's Support.com Experience April 2014 - Present
Job Computational neuroscience aspiring researcher
Industry Biotechnology
Experience
Self Funded June 2015 - Present
Self Funded July 2014 - Present
Support.com April 2014 - Present
Self Funded October 2014 - December 2014
Arizona State University January 2011 - August 2011
Arizona State University May 2010 - October 2010
Arizona State University April 2010 - May 2010
Cord Blood Registry August 2006 - June 2009
Speedie and Associates March 2006 - August 2006
Skills
Machine Learning, Matlab, Python, Java, Computational..., Programming, Biological Neural..., Calculus, Bioinformatics, Perl, XML, C++, Microsoft Office, CSS, AJAX, JavaScript, Databases, C, Ruby, R, SAS, Eclipse, MySQL, Access, Windows, Linux, PHP, NetBeans, Dynamic HTML, Java Script, Visual Studio Express, Reinforcement Learning, Neuroscience Modeling, Artificial Intelligence, Artificial Neural..., Statistics, Spike Timing Dependent..., Inhibitory Synapses
Education
Arizona State University 2009 — 2012
Master of Science (M.S.), Biomedical Informatics, 3.98/4.00
Quinnipiac University 2001 — 2005
Bachelor of Science (B.S.), Biology
Self Funded June 2015 - Present
Self Funded July 2014 - Present
Support.com April 2014 - Present
Self Funded October 2014 - December 2014
Arizona State University January 2011 - August 2011
Arizona State University May 2010 - October 2010
Arizona State University April 2010 - May 2010
Cord Blood Registry August 2006 - June 2009
Speedie and Associates March 2006 - August 2006
Skills
Machine Learning, Matlab, Python, Java, Computational..., Programming, Biological Neural..., Calculus, Bioinformatics, Perl, XML, C++, Microsoft Office, CSS, AJAX, JavaScript, Databases, C, Ruby, R, SAS, Eclipse, MySQL, Access, Windows, Linux, PHP, NetBeans, Dynamic HTML, Java Script, Visual Studio Express, Reinforcement Learning, Neuroscience Modeling, Artificial Intelligence, Artificial Neural..., Statistics, Spike Timing Dependent..., Inhibitory Synapses
Education
Arizona State University 2009 — 2012
Master of Science (M.S.), Biomedical Informatics, 3.98/4.00
Quinnipiac University 2001 — 2005
Bachelor of Science (B.S.), Biology
Natalie Rae Spittell's Support.com Experience January 2015 - Present
Job Selfemployed author and Support.com Remote Services Technician.
Industry Information Technology and Services
Experience
Support.com January 2015 - Present
Brown's Food Center October 2014 - November 2014
Best Buy October 2013 - February 2014
AlliedBarton Security Services March 2013 - June 2013
College of Southern Nevada August 2007 - May 2013
Security Guard Alarms May 2002 - July 2007
Skills
Drawing, Writing, Creative Writing, Java, JavaScript, CSS, CSS3, HTML, XHTML, HTML 5, Photoshop, Illustrator, C++, Customer Service, Databases, Microsoft Office, Troubleshooting
Education
College of Southern Nevada 2008 — 2012
Associate of Applied Science, Computing and Information Technology
College of Southern Nevada 2008 — 2012
Associate of Arts (A.A.), General Studies
Support.com January 2015 - Present
Brown's Food Center October 2014 - November 2014
Best Buy October 2013 - February 2014
AlliedBarton Security Services March 2013 - June 2013
College of Southern Nevada August 2007 - May 2013
Security Guard Alarms May 2002 - July 2007
Skills
Drawing, Writing, Creative Writing, Java, JavaScript, CSS, CSS3, HTML, XHTML, HTML 5, Photoshop, Illustrator, C++, Customer Service, Databases, Microsoft Office, Troubleshooting
Education
College of Southern Nevada 2008 — 2012
Associate of Applied Science, Computing and Information Technology
College of Southern Nevada 2008 — 2012
Associate of Arts (A.A.), General Studies
Jason Savoie's Support.com Experience July 2014 - Present
Job HNS RST at Support.com
Industry Information Technology and Services
Experience
Support.com July 2014 - Present
'Puter Pros Inc. September 2013 - July 2014
Skills
Computer Hardware, Computer Repair, Printers, Laptops, Windows 7, Windows XP, windows 8, iOS, Networking, Domain Management, Programming Languages, Internet Troubleshooting, Remote User Support, Help Desk Support, Windows XP Pro
Education
Blackburn College
Computer Science
Kankakee Community College
Information Technology
Support.com July 2014 - Present
'Puter Pros Inc. September 2013 - July 2014
Skills
Computer Hardware, Computer Repair, Printers, Laptops, Windows 7, Windows XP, windows 8, iOS, Networking, Domain Management, Programming Languages, Internet Troubleshooting, Remote User Support, Help Desk Support, Windows XP Pro
Education
Blackburn College
Computer Science
Kankakee Community College
Information Technology
Danielle Vargas Danielle Vargas's Support.com Experience September 2009 - March 2010
Job Student at Central Coast College
Industry
Experience
B&D Quality water October 2011 - August 2013
Support.com September 2009 - March 2010
Redwood City Police Department March 2005 - March 2010
Costco Wholesale October 2000 - January 2001
Skills
Typing, Microsoft Office, Microsoft Excel, Microsoft power point, 10 Key, Customer Service
Education
Central Coast College 2014 — 2015
Computer office Administration
Menlo Atherton High School 2000 — 2004
B&D Quality water October 2011 - August 2013
Support.com September 2009 - March 2010
Redwood City Police Department March 2005 - March 2010
Costco Wholesale October 2000 - January 2001
Skills
Typing, Microsoft Office, Microsoft Excel, Microsoft power point, 10 Key, Customer Service
Education
Central Coast College 2014 — 2015
Computer office Administration
Menlo Atherton High School 2000 — 2004
Ted Kibler's Support.com Experience August 2014 - Present
Job Remote Services Technician at Support.com at Support.com
Industry Transportation/Trucking/Railroad
Experience
Support.com August 2014 - Present
One Horn Transportation January 2012 - July 2014
Regal Coachworks LLC November 2002 - April 2008
Skills
Truckload
Education
Blackhawk Technical College 1980 — 1982
Associates Degree, Avionics
Support.com August 2014 - Present
One Horn Transportation January 2012 - July 2014
Regal Coachworks LLC November 2002 - April 2008
Skills
Truckload
Education
Blackhawk Technical College 1980 — 1982
Associates Degree, Avionics
Jeffrey Bulger Jeffrey Bulger's Support.com Experience June 2014 - Present
Job Remote Service Technician at Support.com
Industry Retail
Experience
Support.com June 2014 - Present
Staples September 2013 - June 2014
Boise State University February 2012 - May 2012
Walgreens October 2010 - August 2011
Skills
Communication, Information Technology, Writing, Verbal De-escalation, Team Management, Analysis, Troubleshooting, Computer Hardware, Telecommunications, Copy Editing, Newspapers, Editorial, Organizational..., Critical Thinking, Speech, Journalism, Social Media
Education
Boise State University 2011 — 2014
Bachelor of Arts (B.A.), Communication, General
Support.com June 2014 - Present
Staples September 2013 - June 2014
Boise State University February 2012 - May 2012
Walgreens October 2010 - August 2011
Skills
Communication, Information Technology, Writing, Verbal De-escalation, Team Management, Analysis, Troubleshooting, Computer Hardware, Telecommunications, Copy Editing, Newspapers, Editorial, Organizational..., Critical Thinking, Speech, Journalism, Social Media
Education
Boise State University 2011 — 2014
Bachelor of Arts (B.A.), Communication, General
Benjamin Ha's Support.com Experience July 2013 - August 2013
Job Lead Student Desktop Services Technician at Boston University Information Services & Technology
Industry Mechanical or Industrial Engineering
Experience
Boston University Information Services & Technology April 2014 - Present
Boston University Information Services & Technology August 2012 - April 2014
support.com July 2013 - August 2013
Skills
Computer Repair, Solidworks, Photoshop, Machining, Desktop Administration, Cantonese, VPN, Wireless Networking, Router Configuration, 3D Printing, Technical Support, OS X, Software Installation, Windows Vista, Help Desk Support, SolidWorks
Education
Boston University 2012 — 2016
Bachelor of Science (BS), Mechanical Engineering
Gates Chili High School 2009 — 2012
Boston University Information Services & Technology April 2014 - Present
Boston University Information Services & Technology August 2012 - April 2014
support.com July 2013 - August 2013
Skills
Computer Repair, Solidworks, Photoshop, Machining, Desktop Administration, Cantonese, VPN, Wireless Networking, Router Configuration, 3D Printing, Technical Support, OS X, Software Installation, Windows Vista, Help Desk Support, SolidWorks
Education
Boston University 2012 — 2016
Bachelor of Science (BS), Mechanical Engineering
Gates Chili High School 2009 — 2012
Robert R Richardson IV's Support.com Experience 2009 - 2012
Job Wholesale Parts Advisor at LKQ Corporation
Industry Automotive
Experience
Ambit Energy March 2014 - Present
LKQ Corporation October 2012 - March 2014
support.com 2009 - 2012
Skills
Sales Management, Account Management
Education
Collin County Community College
Grayson County College
Ambit Energy March 2014 - Present
LKQ Corporation October 2012 - March 2014
support.com 2009 - 2012
Skills
Sales Management, Account Management
Education
Collin County Community College
Grayson County College
Christen Pacheco Christen Pacheco's Support.com Experience March 2014 - Present
Job Solutions Center Supervisor at Support.com
Industry Information Technology and Services
Experience
Support.com March 2014 - Present
Chen Medical August 2012 - May 2014
Morningside Mortgage May 2010 - August 2012
Stats R Vital June 2008 - July 2010
Sapient August 2001 - November 2007
Miami Consultant April 1998 - June 2004
conan Obrien 1980 - 1981
Skills
HP Procurve Networking, Cisco IOS, Cisco ASA, RHEL, BladeCenter, Cloud Computing, Networking, Data Center, Integration, Security, Active Directory, Enterprise Software, Enterprise Architecture, DNS, VPN, Management, Firewalls, Project Management, IT Management, Windows, Unix, Debian, Management Consulting, IIS, Microsoft SQL Server, Agile Methodologies, XML, Business Intelligence, Infrastructure, RSA SecurID, SQL, SDLC, Software Development
Education
College of Alameda 2002 — 2002
Network, Communications Certifications, Computer Systems Networking and Telecommunications
Broward Community College 1996 — 1998
none, Advertising, sophomore
Bishop O'Rielly 1989 — 1993
HSD, college prep
Support.com March 2014 - Present
Chen Medical August 2012 - May 2014
Morningside Mortgage May 2010 - August 2012
Stats R Vital June 2008 - July 2010
Sapient August 2001 - November 2007
Miami Consultant April 1998 - June 2004
conan Obrien 1980 - 1981
Skills
HP Procurve Networking, Cisco IOS, Cisco ASA, RHEL, BladeCenter, Cloud Computing, Networking, Data Center, Integration, Security, Active Directory, Enterprise Software, Enterprise Architecture, DNS, VPN, Management, Firewalls, Project Management, IT Management, Windows, Unix, Debian, Management Consulting, IIS, Microsoft SQL Server, Agile Methodologies, XML, Business Intelligence, Infrastructure, RSA SecurID, SQL, SDLC, Software Development
Education
College of Alameda 2002 — 2002
Network, Communications Certifications, Computer Systems Networking and Telecommunications
Broward Community College 1996 — 1998
none, Advertising, sophomore
Bishop O'Rielly 1989 — 1993
HSD, college prep
Jaime Mcclung Jaime Mcclung's Support.com Experience September 2013 - Present
Job Solutions Center Supervisor at Support.com
Industry Information Technology and Services
Experience
Support.com September 2013 - Present
Your Super VA November 2010 - Present
Render Writing Services January 2006 - Present
Freelance Virtual Assistant March 2005 - November 2010
ChaCha September 2008 - January 2010
Advantage Realty 2004 - 2005
Pittsburgh NAACP 2003 - 2004
SunCrumbs Multicultural Arts January 1998 - January 2003
Skills
HTML, SEO, Online Research, Blogging, Social Media Marketing, Press Releases, Photoshop, Fundraising, Content Management, CSS, Microsoft Office, Wordpress, Social Media, PowerPoint, Web Design, Social Networking, Online Marketing, Facebook, Newsletters, Mac, Email Marketing, Proofreading, WordPress, Website Development, Web Content, Copywriting, Creative Writing, Editing, Copy Editing, Adobe Creative Suite, Technical Writing, Web Development, Advertising
Education
American Public University System 2012 — 2016
Bachelors of Science, Information Technology
Support.com September 2013 - Present
Your Super VA November 2010 - Present
Render Writing Services January 2006 - Present
Freelance Virtual Assistant March 2005 - November 2010
ChaCha September 2008 - January 2010
Advantage Realty 2004 - 2005
Pittsburgh NAACP 2003 - 2004
SunCrumbs Multicultural Arts January 1998 - January 2003
Skills
HTML, SEO, Online Research, Blogging, Social Media Marketing, Press Releases, Photoshop, Fundraising, Content Management, CSS, Microsoft Office, Wordpress, Social Media, PowerPoint, Web Design, Social Networking, Online Marketing, Facebook, Newsletters, Mac, Email Marketing, Proofreading, WordPress, Website Development, Web Content, Copywriting, Creative Writing, Editing, Copy Editing, Adobe Creative Suite, Technical Writing, Web Development, Advertising
Education
American Public University System 2012 — 2016
Bachelors of Science, Information Technology
Andrew Whalen's Support.com Experience June 2013 - March 2014
Job CoOwner, Whalen Technologies
Industry Computer Software
Experience
Whalen Technologies July 2014 - Present
SAIC March 2014 - July 2014
support.com June 2013 - March 2014
Skills
A+ Certified, Security+, CompTIA Network+, MCTS, Help Desk Support, Windows 7, XP, Software Installation, Technical Support, Windows XP, Group Policy, Active Directory, Computer Hardware, Computer Repair, VPN, Wireless Networking, Routers, Information Technology, Operating Systems, Networking, Troubleshooting, Desktop Computers, CompTIA A Certification
Education
Capella University 2015 — 2018
Bachelor's Degree
Western Governors University 2009 — 2014
Bacher of Science
Pellissippi State Community College 2005 — 2008
Associate of Science (A.S.)
Whalen Technologies July 2014 - Present
SAIC March 2014 - July 2014
support.com June 2013 - March 2014
Skills
A+ Certified, Security+, CompTIA Network+, MCTS, Help Desk Support, Windows 7, XP, Software Installation, Technical Support, Windows XP, Group Policy, Active Directory, Computer Hardware, Computer Repair, VPN, Wireless Networking, Routers, Information Technology, Operating Systems, Networking, Troubleshooting, Desktop Computers, CompTIA A Certification
Education
Capella University 2015 — 2018
Bachelor's Degree
Western Governors University 2009 — 2014
Bacher of Science
Pellissippi State Community College 2005 — 2008
Associate of Science (A.S.)
Haley (Coplen) Francis Haley (Coplen) Francis's Support.com Experience 2012 - Present
Job Marketing Specialist at Radia Inc., P.S.
Industry Computer Software
Experience
Radia Inc., P.S. January 2014 - Present
support.com 2012 - Present
Microsoft 2011 - August 2012
Microsoft 2010 - July 2011
GAROFALO & THIERSCH, P.C. 2008 - 2009
Skills
Market Research, Management, Marketing, Marketing Strategy, Marketing Communications, Vendor Management, Team Leadership, Leadership, Analysis, Cross-functional Team..., Online Advertising, Account Management, Project Management, Brand Development, Problem Solving, Photoshop, Email Marketing, Campaign Management, SEM, Integrated Marketing, Budgets, PPC
Education
Illinois Institute of Art 2006 — 2009
Bachelor of Arts, Marketing and Management
Butler University 2004 — 2006
Business Marketing
Radia Inc., P.S. January 2014 - Present
support.com 2012 - Present
Microsoft 2011 - August 2012
Microsoft 2010 - July 2011
GAROFALO & THIERSCH, P.C. 2008 - 2009
Skills
Market Research, Management, Marketing, Marketing Strategy, Marketing Communications, Vendor Management, Team Leadership, Leadership, Analysis, Cross-functional Team..., Online Advertising, Account Management, Project Management, Brand Development, Problem Solving, Photoshop, Email Marketing, Campaign Management, SEM, Integrated Marketing, Budgets, PPC
Education
Illinois Institute of Art 2006 — 2009
Bachelor of Arts, Marketing and Management
Butler University 2004 — 2006
Business Marketing
Dustin DuBois Dustin DuBois's Support.com Experience November 2013 - Present
Job Webmaster & Graphic Designer
Industry Graphic Design
Experience
Support.com November 2013 - Present
D.Zigns June 2009 - Present
Freelance / Graphic Design Services May 2003 - Present
Portland Fruit West October 2012 - July 2013
Skills
Logo Design, Posters, Brochures, Graphic Design, Corporate Identity, Business Cards, Layout, Flyers, Illustrator
Education
Ashworth College 2014 — 2016
Associate of Science (A.S.), Computer Information Systems
Westview High School 1998 — 2002
Support.com November 2013 - Present
D.Zigns June 2009 - Present
Freelance / Graphic Design Services May 2003 - Present
Portland Fruit West October 2012 - July 2013
Skills
Logo Design, Posters, Brochures, Graphic Design, Corporate Identity, Business Cards, Layout, Flyers, Illustrator
Education
Ashworth College 2014 — 2016
Associate of Science (A.S.), Computer Information Systems
Westview High School 1998 — 2002
Zac Crofford Zac Crofford's Support.com Experience June 2008 - February 2011
Job Experienced IT lead & Theater Professional
Industry Information Technology and Services
Experience
Salvage Vanguard Theater November 2013 - Present
Austin Scenic Co-op January 2012 - Present
Trouble Puppet Theater Company July 2009 - Present
La Fenice May 2009 - Present
Austin Artistic Reconstruction, LLC 2006 - Present
support.com June 2008 - February 2011
Aggressive Muse Productions 2008 - 2009
Unisys June 2005 - June 2008
The Coda Project February 2004 - January 2007
Skills
SharePoint, Software Documentation, Team Leadership, Team Building, Project Management, Management, Data Analysis, Troubleshooting, Web Development, Windows, Access, Customer Service, Strategic Planning, Program Management, Wikis, Puppetry, Acting, Technical Theater, Technical Writing, Theatre, Training, Public Speaking, Stage Carpentry, Scenic Carpentry, New Works, HTML, ETC Express, Prop Fabrication, Theatrical Production, Social Media, Festivals, Performing Arts, Improvisation, Stage Management, Stage Combat, Stage, Voice Acting, Musical Theatre, Playwriting
Education
Case Western Reserve University 1996 — 2001
BA, Theater
Holland Hall College Preparatory 1983 — 1996
High School Diploma
Salvage Vanguard Theater November 2013 - Present
Austin Scenic Co-op January 2012 - Present
Trouble Puppet Theater Company July 2009 - Present
La Fenice May 2009 - Present
Austin Artistic Reconstruction, LLC 2006 - Present
support.com June 2008 - February 2011
Aggressive Muse Productions 2008 - 2009
Unisys June 2005 - June 2008
The Coda Project February 2004 - January 2007
Skills
SharePoint, Software Documentation, Team Leadership, Team Building, Project Management, Management, Data Analysis, Troubleshooting, Web Development, Windows, Access, Customer Service, Strategic Planning, Program Management, Wikis, Puppetry, Acting, Technical Theater, Technical Writing, Theatre, Training, Public Speaking, Stage Carpentry, Scenic Carpentry, New Works, HTML, ETC Express, Prop Fabrication, Theatrical Production, Social Media, Festivals, Performing Arts, Improvisation, Stage Management, Stage Combat, Stage, Voice Acting, Musical Theatre, Playwriting
Education
Case Western Reserve University 1996 — 2001
BA, Theater
Holland Hall College Preparatory 1983 — 1996
High School Diploma
Jeraby Dillon Jeraby Dillon's Support.com Experience June 2014 - October 2014
Job IT Technician
Industry Computer Networking
Experience
RADCOMP Technologies October 2014 - Present
Support.com June 2014 - October 2014
XpressBet August 2012 - August 2013
116th Air Control Squadron October 2010 - October 2012
Clark College January 2012 - August 2012
ITT Systems 2011 - 2012
142nd Fighter Wing June 2010 - September 2010
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, Social Networking, Networking, Telecommunications, Cisco Technologies, Switches, Software Documentation, Windows, Team Building, Troubleshooting, System Administration, PowerPoint, Computer Hardware, TCP/IP, Network Security, Network Administration, DHCP, DNS, Hardware, Active Directory, Microsoft Exchange, Routers, Security, Security, Software Installation, Servers, Technical Support, Windows 7, XP
Education
Clark College 2012 — 2014
United States Air Force Technical School-Keesler Air Force 2009 — 2010
RADCOMP Technologies October 2014 - Present
Support.com June 2014 - October 2014
XpressBet August 2012 - August 2013
116th Air Control Squadron October 2010 - October 2012
Clark College January 2012 - August 2012
ITT Systems 2011 - 2012
142nd Fighter Wing June 2010 - September 2010
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, Social Networking, Networking, Telecommunications, Cisco Technologies, Switches, Software Documentation, Windows, Team Building, Troubleshooting, System Administration, PowerPoint, Computer Hardware, TCP/IP, Network Security, Network Administration, DHCP, DNS, Hardware, Active Directory, Microsoft Exchange, Routers, Security, Security, Software Installation, Servers, Technical Support, Windows 7, XP
Education
Clark College 2012 — 2014
United States Air Force Technical School-Keesler Air Force 2009 — 2010
Mark Bodley, CTO, CIO, Technical Evangelist Mark Bodley, CTO, CIO, Technical Evangelist's Support.com Experience March 2012 - Present
Job Contract CTO, Datacenter Infrastructure Engineer
Industry Information Technology and Services
Experience
Support.com March 2012 - Present
Thunder Mountain Technologies November 2010 - Present
New Urban Builders 2000 - 2012
Cyrix Systems January 2003 - December 2010
Cyrix Systems March 2003 - December 2009
Christian Interactive Network March 1999 - March 2003
Christian Interactive Network January 1999 - January 2003
CyberGate, Inc January 1997 - March 1999
2 Connect Stores, Inc January 1996 - January 1997
Information Technology Institute January 1992 - January 1996
Skills
Data Center, Cloud Computing, Cisco Technologies, Security, Telecommunications, Disaster Recovery, Microsoft Exchange, Networking, Hardware, Network Security, Wireless Networking, Network Administration, VPN, Switches, Firewalls, Infrastructure, IT Management, LAN-WAN, Internet Services, Internetworking, Internet Strategy, Network Design, Network Engineering, Technology Management, Technology Leadership, IT Operations, Network Architecture, WAN, SaaS, MPLS, Telephony, Virtualization, Unified Communications, Wireless, Cisco IOS, Ethernet, Routers, System Deployment, TCP/IP, System Administration, Servers, Computer Network..., VMware, Storage, CCNP, CCNA, WiFi, Storage Area Networks, System Architecture, VoIP
Education
Flagler College 1991 — 1991
None, Business Administration and Management, General
Broward Community College 1990 — 1991
AS, Business
Support.com March 2012 - Present
Thunder Mountain Technologies November 2010 - Present
New Urban Builders 2000 - 2012
Cyrix Systems January 2003 - December 2010
Cyrix Systems March 2003 - December 2009
Christian Interactive Network March 1999 - March 2003
Christian Interactive Network January 1999 - January 2003
CyberGate, Inc January 1997 - March 1999
2 Connect Stores, Inc January 1996 - January 1997
Information Technology Institute January 1992 - January 1996
Skills
Data Center, Cloud Computing, Cisco Technologies, Security, Telecommunications, Disaster Recovery, Microsoft Exchange, Networking, Hardware, Network Security, Wireless Networking, Network Administration, VPN, Switches, Firewalls, Infrastructure, IT Management, LAN-WAN, Internet Services, Internetworking, Internet Strategy, Network Design, Network Engineering, Technology Management, Technology Leadership, IT Operations, Network Architecture, WAN, SaaS, MPLS, Telephony, Virtualization, Unified Communications, Wireless, Cisco IOS, Ethernet, Routers, System Deployment, TCP/IP, System Administration, Servers, Computer Network..., VMware, Storage, CCNP, CCNA, WiFi, Storage Area Networks, System Architecture, VoIP
Education
Flagler College 1991 — 1991
None, Business Administration and Management, General
Broward Community College 1990 — 1991
AS, Business
Paul Tomic Paul Tomic's Support.com Experience June 2014 - Present
Job Technical Support Specialist at SimpliSafe
Industry Information Technology and Services
Experience
SimpliSafe August 2015 - Present
Support.com June 2014 - Present
Staples April 2014 - June 2014
Freelance IT Consultant & Service Provider June 2008 - April 2014
Skills
HTML, JavaScript, Photoshop, Linux, Windows, Computer Network..., Technical Support, Operating Systems, Hardware, Printers, Firewalls, OS X
Education
Bunker Hill Community College
Information Technology, 4.0 GPA
SimpliSafe August 2015 - Present
Support.com June 2014 - Present
Staples April 2014 - June 2014
Freelance IT Consultant & Service Provider June 2008 - April 2014
Skills
HTML, JavaScript, Photoshop, Linux, Windows, Computer Network..., Technical Support, Operating Systems, Hardware, Printers, Firewalls, OS X
Education
Bunker Hill Community College
Information Technology, 4.0 GPA
Nathan Doty Nathan Doty's Support.com Experience May 2010 - September 2012
Job Owner at Cayenne Computer Ltd
Industry Computer Software
Experience
Cayenne Computer Ltd September 2014 - Present
Support.com May 2010 - September 2012
AMC Theatres August 2007 - July 2009
Skills
Computer Consultation, Customer Service, Computer Security, Computer Hardware, Computer Software..., Computer Building, Web Design, Web Services, Microsoft Office, Windows, OS X, Android, iOS, Mac OS X Server, Synology, Networking
Education
Aims Community College 2014 — 2015
Associate of Arts and Sciences (A.A.S.), Computer Information Systems, 3.0
University of Northern Colorado
Cayenne Computer Ltd September 2014 - Present
Support.com May 2010 - September 2012
AMC Theatres August 2007 - July 2009
Skills
Computer Consultation, Customer Service, Computer Security, Computer Hardware, Computer Software..., Computer Building, Web Design, Web Services, Microsoft Office, Windows, OS X, Android, iOS, Mac OS X Server, Synology, Networking
Education
Aims Community College 2014 — 2015
Associate of Arts and Sciences (A.A.S.), Computer Information Systems, 3.0
University of Northern Colorado
Sean Leon Sean Leon's Support.com Experience September 2014 - Present
Job Remote Support Engineer at Support.com
Industry Information Technology and Services
Experience
Support.com September 2014 - Present
Freelance March 2010 - Present
Support.com 2014 - 2014
Support.com 2014 - 2014
Volt Workforce Solutions July 2009 - March 2010
Purple Possum Winery February 2007 - July 2009
Freelance March 2004 - February 2007
Olde Turtle Woman Soap October 2000 - March 2004
Skills
A+ Certified, Windows, Windows Server, Windows 7, Mac OS X, Mac OS X Server, MAC OS X Tiger, Active Directory, Microsoft Exchange, Kerio, Microsoft Office, Microsoft Excel, Microsoft Word, Lotus, Norton Ghost, Norton Utilities, PC building, PC repair, Laptops, Peripherals, Printers, Wireless Networking, Customer Service, Technical Documentation, Training, Computer Repair, Networking, Help Desk Support, Troubleshooting, Operating Systems, Hardware, Technical Support, Servers, DNS, System Administration, BMC Remedy, Remote Desktop, Databases, OS X, CompTIA A+
Education
Austin Community College 2013 — 2016
Associate of Science (A.S.), System, Networking, and LAN/WAN Management/Manager
Blinn College 1997 — 1997
Information Technology
Support.com September 2014 - Present
Freelance March 2010 - Present
Support.com 2014 - 2014
Support.com 2014 - 2014
Volt Workforce Solutions July 2009 - March 2010
Purple Possum Winery February 2007 - July 2009
Freelance March 2004 - February 2007
Olde Turtle Woman Soap October 2000 - March 2004
Skills
A+ Certified, Windows, Windows Server, Windows 7, Mac OS X, Mac OS X Server, MAC OS X Tiger, Active Directory, Microsoft Exchange, Kerio, Microsoft Office, Microsoft Excel, Microsoft Word, Lotus, Norton Ghost, Norton Utilities, PC building, PC repair, Laptops, Peripherals, Printers, Wireless Networking, Customer Service, Technical Documentation, Training, Computer Repair, Networking, Help Desk Support, Troubleshooting, Operating Systems, Hardware, Technical Support, Servers, DNS, System Administration, BMC Remedy, Remote Desktop, Databases, OS X, CompTIA A+
Education
Austin Community College 2013 — 2016
Associate of Science (A.S.), System, Networking, and LAN/WAN Management/Manager
Blinn College 1997 — 1997
Information Technology
Matthew Doss Matthew Doss's Support.com Experience September 2013 - December 2013
Job Game Designer
Industry Entertainment
Experience
Independent January 1998 - Present
support.com September 2013 - December 2013
Freelance January 2011 - December 2011
TAO Group April 2010 - December 2010
Alorica March 2009 - July 2009
US Army 2005 - January 2009
US Army April 2001 - January 2009
Skills
Game Development, Game Design, Game Mechanics, Game Theory, Unity3D, Unreal Engine 3, Game Prototyping, Game Testing, Video Games, Adobe Creative Suite, ActionScript, C#, JavaScript, Kismet, Blender, Maya, 3D Studio Max, Pro Tools, Team Leadership, Critical Thinking, Adaptability, Perseverance, Innovativeness, Fast Learner, Physical Security, Security, Windows, Linux, Microsoft Office, Open Office, Writing, Customer Service, Computer Games
Education
University of Advancing Technology 2013 — 2013
Bachelor of Science, Network Security
Los Angeles Film School 2011 — 2012
Associate of Science, Game Production
College of Southern Nevada 2009 — 2010
Forsyth Technical Community College 2001 — 2002
Independent January 1998 - Present
support.com September 2013 - December 2013
Freelance January 2011 - December 2011
TAO Group April 2010 - December 2010
Alorica March 2009 - July 2009
US Army 2005 - January 2009
US Army April 2001 - January 2009
Skills
Game Development, Game Design, Game Mechanics, Game Theory, Unity3D, Unreal Engine 3, Game Prototyping, Game Testing, Video Games, Adobe Creative Suite, ActionScript, C#, JavaScript, Kismet, Blender, Maya, 3D Studio Max, Pro Tools, Team Leadership, Critical Thinking, Adaptability, Perseverance, Innovativeness, Fast Learner, Physical Security, Security, Windows, Linux, Microsoft Office, Open Office, Writing, Customer Service, Computer Games
Education
University of Advancing Technology 2013 — 2013
Bachelor of Science, Network Security
Los Angeles Film School 2011 — 2012
Associate of Science, Game Production
College of Southern Nevada 2009 — 2010
Forsyth Technical Community College 2001 — 2002
Joe Parks Joe Parks's Support.com Experience March 2010 - May 2011
Job Operations Center Administrator Lead at Taos
Industry Information Technology and Services
Experience
Taos April 2015 - Present
Taos July 2013 - April 2015
Taos April 2012 - July 2013
Taos June 2011 - April 2012
support.com March 2010 - May 2011
Apex Systems February 2007 - March 2007
Heritage Wireless Internet of Idaho May 2005 - October 2006
Volt Technical Services September 2004 - October 2004
CC & T August 2003 - September 2003
The Kemtah Group April 2003 - August 2003
Skills
Troubleshooting, Technical Support, Servers, Networking, System Administration, Hardware, Software Installation, Windows Server, Active Directory, Operating Systems, LAN-WAN, VMware, Windows 7, Help Desk Support, DNS, Security, System Deployment, VPN, Information Technology, Ethernet, Blackberry Enterprise..., Computer Hardware, Windows, Linux, Microsoft Exchange, DHCP, Remote Desktop, Firewalls, Network Administration, TCP/IP, XP, Wireless Networking, Routers, Laptops, Cisco Technologies, Switches, Windows Vista, Citrix, SharePoint, Service Desk, Database Administration, Disaster Recovery, Databases, Printers, VMware ESX, Virtualization, Technical Documentation, Communication, Critical Thinking
Education
Boise State University 2000 — 2003
Associate of Applied Science (AAS), Computer Service Technology, 3.1
Taos April 2015 - Present
Taos July 2013 - April 2015
Taos April 2012 - July 2013
Taos June 2011 - April 2012
support.com March 2010 - May 2011
Apex Systems February 2007 - March 2007
Heritage Wireless Internet of Idaho May 2005 - October 2006
Volt Technical Services September 2004 - October 2004
CC & T August 2003 - September 2003
The Kemtah Group April 2003 - August 2003
Skills
Troubleshooting, Technical Support, Servers, Networking, System Administration, Hardware, Software Installation, Windows Server, Active Directory, Operating Systems, LAN-WAN, VMware, Windows 7, Help Desk Support, DNS, Security, System Deployment, VPN, Information Technology, Ethernet, Blackberry Enterprise..., Computer Hardware, Windows, Linux, Microsoft Exchange, DHCP, Remote Desktop, Firewalls, Network Administration, TCP/IP, XP, Wireless Networking, Routers, Laptops, Cisco Technologies, Switches, Windows Vista, Citrix, SharePoint, Service Desk, Database Administration, Disaster Recovery, Databases, Printers, VMware ESX, Virtualization, Technical Documentation, Communication, Critical Thinking
Education
Boise State University 2000 — 2003
Associate of Applied Science (AAS), Computer Service Technology, 3.1
David Dillow's Support.com Experience June 2014 - Present
Job Remote Services Technician at Support.com
Industry Telecommunications
Experience
Support.com June 2014 - Present
Integrity Solution Services (Now known as Radius Global Solutions) February 2013 - September 2013
National Asset Recovery Services August 2011 - February 2013
National Asset Recovery Services June 2008 - August 2011
Skills
Workforce Planning, Workforce Management, Workforce Development, Real-time Monitoring, SharePoint, SharePoint Designer, Aspect, IEX Total View, CompTIA A+ Certification, Cisco Certified, IC3 Certification, Microsoft Excel, Visual Basic, BPO, Outsourcing, Business Process..., Process Improvement, Requirements Gathering, Project Management, Customer Service, Performance Management, Call Centers, Contact Centers, Management, Avaya, Customer Experience, System Administration, Customer Satisfaction, Vendor Management, Troubleshooting, Leadership, Training, Team Leadership, Operations Management, Training Delivery, Citrix, Call Center Development, Analysis, Capacity Planning, Quality Assurance, IT Service Management, IC3, Change Management, Disaster Recovery, Microsoft Technologies, IT Management, Team Building, Coaching, Software Documentation, Recruiting
Education
Cape Girardeau Career and Technology Center 2005 — 2007
Computer Networking, Computer/Information Technology Administration and Management
Support.com June 2014 - Present
Integrity Solution Services (Now known as Radius Global Solutions) February 2013 - September 2013
National Asset Recovery Services August 2011 - February 2013
National Asset Recovery Services June 2008 - August 2011
Skills
Workforce Planning, Workforce Management, Workforce Development, Real-time Monitoring, SharePoint, SharePoint Designer, Aspect, IEX Total View, CompTIA A+ Certification, Cisco Certified, IC3 Certification, Microsoft Excel, Visual Basic, BPO, Outsourcing, Business Process..., Process Improvement, Requirements Gathering, Project Management, Customer Service, Performance Management, Call Centers, Contact Centers, Management, Avaya, Customer Experience, System Administration, Customer Satisfaction, Vendor Management, Troubleshooting, Leadership, Training, Team Leadership, Operations Management, Training Delivery, Citrix, Call Center Development, Analysis, Capacity Planning, Quality Assurance, IT Service Management, IC3, Change Management, Disaster Recovery, Microsoft Technologies, IT Management, Team Building, Coaching, Software Documentation, Recruiting
Education
Cape Girardeau Career and Technology Center 2005 — 2007
Computer Networking, Computer/Information Technology Administration and Management
John J Black's Support.com Experience April 2010 - Present
Job Solutions Engineer at Support.com
Industry Information Technology and Services
Experience
support.com April 2010 - Present
Skills
IT Solutions, Computer Science, Operating Systems, Web Design, HTML, Server Administration, Windows Server, Network Security, Technical Support, Linux, Mac OS, Windows, Small Business, Computer Repair, Computer Hardware, Sales Operations, Professional Phone..., Mobile Devices, Online Marketing, Retail Sales, Photoshop Elements, Microsoft Office, Hardware
Education
College of Central Florida 2013 — 2015
Associate, Computer Science / Business & Finance
Jupiter Community High School 2004 — 2008
Diploma, Engineering
support.com April 2010 - Present
Skills
IT Solutions, Computer Science, Operating Systems, Web Design, HTML, Server Administration, Windows Server, Network Security, Technical Support, Linux, Mac OS, Windows, Small Business, Computer Repair, Computer Hardware, Sales Operations, Professional Phone..., Mobile Devices, Online Marketing, Retail Sales, Photoshop Elements, Microsoft Office, Hardware
Education
College of Central Florida 2013 — 2015
Associate, Computer Science / Business & Finance
Jupiter Community High School 2004 — 2008
Diploma, Engineering
Joshua Cordova Joshua Cordova's Support.com Experience July 2014 - Present
Job Remote Services Technician at Support.com
Industry Information Technology and Services
Experience
Support.com July 2014 - Present
Overcomers International May 2014 - Present
United Education Fund August 2005 - June 2014
United Education Fund August 2005 - June 2014
US Army September 2007 - May 2012
US Army September 2007 - May 2011
Phil Long Dealerships August 2010 - January 2011
Data Solutions & Technology March 2006 - August 2009
Stream International April 2000 - January 2003
Ft. Bayard Hospice April 1997 - January 2000
Skills
Active Directory, System Administration, Servers, Networking, Security, Windows Server, VMware, DNS management, LAN-WAN, Network Administration, Computer Network..., Visual Studio, Microsoft Office, Microsoft Exchange, VPN, Operating Systems, Switches, Integration, Routers, Information Security, Leadership, Military, Team Building, Training, Strategic Planning, Customer Service, Management, Software Installation, Program Management, System Deployment, Windows XP, Technical Support, Help Desk Support
Education
Colorado Technical University-Online 2011 — 2013
Bachelor of Business Administration (BBA), Information Technology Project Management, 3.0
ITT Technical Institute 2005 — 2007
Bachelor of Business Administration (BBA), Technical Project Management, Cisco Network Systems, 2.7
Western New Mexico University 1997 — 1999
Associate of Science (AS), Computer Hardware Technology/Technician, 3.2
Western New Mexico University 1999 — 2001
Bachelor of Science (BS), Information Systems (MIS); MIS & Psychology; Technical Training / Comput, 3.0
Support.com July 2014 - Present
Overcomers International May 2014 - Present
United Education Fund August 2005 - June 2014
United Education Fund August 2005 - June 2014
US Army September 2007 - May 2012
US Army September 2007 - May 2011
Phil Long Dealerships August 2010 - January 2011
Data Solutions & Technology March 2006 - August 2009
Stream International April 2000 - January 2003
Ft. Bayard Hospice April 1997 - January 2000
Skills
Active Directory, System Administration, Servers, Networking, Security, Windows Server, VMware, DNS management, LAN-WAN, Network Administration, Computer Network..., Visual Studio, Microsoft Office, Microsoft Exchange, VPN, Operating Systems, Switches, Integration, Routers, Information Security, Leadership, Military, Team Building, Training, Strategic Planning, Customer Service, Management, Software Installation, Program Management, System Deployment, Windows XP, Technical Support, Help Desk Support
Education
Colorado Technical University-Online 2011 — 2013
Bachelor of Business Administration (BBA), Information Technology Project Management, 3.0
ITT Technical Institute 2005 — 2007
Bachelor of Business Administration (BBA), Technical Project Management, Cisco Network Systems, 2.7
Western New Mexico University 1997 — 1999
Associate of Science (AS), Computer Hardware Technology/Technician, 3.2
Western New Mexico University 1999 — 2001
Bachelor of Science (BS), Information Systems (MIS); MIS & Psychology; Technical Training / Comput, 3.0
Marvin Watts Marvin Watts's Support.com Experience July 2008 - December 2012
Job Service Desk Analyst at CompuCom
Industry Information Technology and Services
Experience
CompuCom January 2013 - Present
support.com July 2008 - December 2012
Fujitsu Services December 2007 - July 2008
Ciber August 2007 - December 2007
Spherion October 2006 - August 2007
Skills
Active Directory, Computer Hardware, Troubleshooting, XP, Windows 7, Networking, VPN, Software Installation, Windows, DHCP, DNS, Operating Systems, Technical Support, Network Administration, Servers, Hardware, Computer Repair, Disaster Recovery, Wireless Networking, Microsoft Exchange, Help Desk Support, Cisco Technologies, Antivirus, TCP/IP, Laptops, Security, Data Center, CompTIA A+ Certification, VoIP, System Administration, Microsoft Technologies, Computer Security, Virtualization, Windows XP
Education
Brookhaven Community College 2005 — 2007
Associate of Arts and Sciences (A.A.S.), Network and System Administration/Administrator
University of Houston 1991 — 1993
B.A, Political Science
CompuCom January 2013 - Present
support.com July 2008 - December 2012
Fujitsu Services December 2007 - July 2008
Ciber August 2007 - December 2007
Spherion October 2006 - August 2007
Skills
Active Directory, Computer Hardware, Troubleshooting, XP, Windows 7, Networking, VPN, Software Installation, Windows, DHCP, DNS, Operating Systems, Technical Support, Network Administration, Servers, Hardware, Computer Repair, Disaster Recovery, Wireless Networking, Microsoft Exchange, Help Desk Support, Cisco Technologies, Antivirus, TCP/IP, Laptops, Security, Data Center, CompTIA A+ Certification, VoIP, System Administration, Microsoft Technologies, Computer Security, Virtualization, Windows XP
Education
Brookhaven Community College 2005 — 2007
Associate of Arts and Sciences (A.A.S.), Network and System Administration/Administrator
University of Houston 1991 — 1993
B.A, Political Science
Anastasia Smith Anastasia Smith's Support.com Experience March 2015 - Present
Job Remote Services Technician at Support.com
Industry Hospital & Health Care
Experience
Support.com March 2015 - Present
Randstad Staffing US December 2013 - March 2014
Citigroup N.A. February 2013 - November 2013
Maxim Healthcare Services, Inc. March 2011 - April 2012
MICROS Systems Inc January 2002 - June 2011
MICROS Systems Inc April 2009 - January 2010
BURGER KING August 2006 - April 2009
Viniciti AQ April 2005 - July 2005
Skills
Troubleshooting, Windows, Software Documentation, XP, Windows Server, Software Implementation, Computer Hardware, Hardware, SQL, Customer Service, Call Centers, Help Desk Support, Technical Support, Networking, Operating Systems, OS X, Software Installation, Windows 7, Access, Microsoft Office, Training, Laptops, Quality Assurance, Windows XP, Management, Active Directory
Education
ComputerTraining.com 2005 — 2005
MCP certification, Microsoft Windows XP/2003 Server
College of Southern Maryland 2004 — 2004
General Studies
Support.com March 2015 - Present
Randstad Staffing US December 2013 - March 2014
Citigroup N.A. February 2013 - November 2013
Maxim Healthcare Services, Inc. March 2011 - April 2012
MICROS Systems Inc January 2002 - June 2011
MICROS Systems Inc April 2009 - January 2010
BURGER KING August 2006 - April 2009
Viniciti AQ April 2005 - July 2005
Skills
Troubleshooting, Windows, Software Documentation, XP, Windows Server, Software Implementation, Computer Hardware, Hardware, SQL, Customer Service, Call Centers, Help Desk Support, Technical Support, Networking, Operating Systems, OS X, Software Installation, Windows 7, Access, Microsoft Office, Training, Laptops, Quality Assurance, Windows XP, Management, Active Directory
Education
ComputerTraining.com 2005 — 2005
MCP certification, Microsoft Windows XP/2003 Server
College of Southern Maryland 2004 — 2004
General Studies
Jason Salyers's Support.com Experience February 2015 - March 2015
Job Information Technology Support Specialist at Princeton Community Hospital
Industry Information Technology and Services
Experience
Princeton Community Hospital March 2015 - Present
Support.com February 2015 - March 2015
TeleTech December 2014 - February 2015
Dish Network August 2014 - December 2014
Dish Network March 2014 - December 2014
Skills
Windows, Computer Hardware, Active Directory, Software Development, Database Design, Systems Engineering, Visio, Help Desk Support, Technical Support, Computer Hardware..., Software Troubleshooting, Networking, Wireless Networking, Web Design, HTML, HTML 5, CSS, CSS3, XHTML, User Interface Design, Requirements Gathering, Requirements Analysis, SQL, Microsoft Office, Project Management, Project Planning, Customer Service
Education
Western Governors University 2013 — 2016
Bachelor’s Degree, Software
Colorado Technical University-Online 2010 — 2013
Bachelor of Science in Information Technology, Software Systems Engineering, 3.84 GPA
Boyd County High School 1993 — 1997
High School
Princeton Community Hospital March 2015 - Present
Support.com February 2015 - March 2015
TeleTech December 2014 - February 2015
Dish Network August 2014 - December 2014
Dish Network March 2014 - December 2014
Skills
Windows, Computer Hardware, Active Directory, Software Development, Database Design, Systems Engineering, Visio, Help Desk Support, Technical Support, Computer Hardware..., Software Troubleshooting, Networking, Wireless Networking, Web Design, HTML, HTML 5, CSS, CSS3, XHTML, User Interface Design, Requirements Gathering, Requirements Analysis, SQL, Microsoft Office, Project Management, Project Planning, Customer Service
Education
Western Governors University 2013 — 2016
Bachelor’s Degree, Software
Colorado Technical University-Online 2010 — 2013
Bachelor of Science in Information Technology, Software Systems Engineering, 3.84 GPA
Boyd County High School 1993 — 1997
High School
Kimberly Palocsay Kimberly Palocsay's Support.com Experience January 2015 - Present
Job Online Education and Technology
Industry E-Learning
Experience
Support.com January 2015 - Present
1800flowers.com January 2011 - Present
Online Education and Technology 2001 - Present
Creative Stone and Tile October 2007 - 2014
Taylored Tutoring, LLC September 2011 - December 2013
Computer Tots and Explorers 2001 - 2005
Advanstar Communications February 1987 - September 1991
Skills
Editing, Public Speaking, Teaching, Higher Education, Microsoft Office, Classroom, Tutoring, Classroom Management, Staff Development, PowerPoint, Instructional Design, Curriculum Development, Curriculum Design, Educational Leadership, Coaching, Leadership Development, Technology Integration, E-Learning, Program Development, Grant Writing, Lesson Planning, Training, K-12, Technical Writing
Education
University of Phoenix 2004 — 2011
Continuing Education, Educational/Instructional Technology
Baldwin-Wallace College 1996 — 1999
Bachelors of Science in Education, Bachelors of Arts in Business Administration, Education and Business
Buckeye High School 1983 — 1986
College prep
Support.com January 2015 - Present
1800flowers.com January 2011 - Present
Online Education and Technology 2001 - Present
Creative Stone and Tile October 2007 - 2014
Taylored Tutoring, LLC September 2011 - December 2013
Computer Tots and Explorers 2001 - 2005
Advanstar Communications February 1987 - September 1991
Skills
Editing, Public Speaking, Teaching, Higher Education, Microsoft Office, Classroom, Tutoring, Classroom Management, Staff Development, PowerPoint, Instructional Design, Curriculum Development, Curriculum Design, Educational Leadership, Coaching, Leadership Development, Technology Integration, E-Learning, Program Development, Grant Writing, Lesson Planning, Training, K-12, Technical Writing
Education
University of Phoenix 2004 — 2011
Continuing Education, Educational/Instructional Technology
Baldwin-Wallace College 1996 — 1999
Bachelors of Science in Education, Bachelors of Arts in Business Administration, Education and Business
Buckeye High School 1983 — 1986
College prep
Shayna Hart-Alexander Shayna Hart-Alexander's Support.com Experience November 2014 - Present
Job Remote Support Technician at Support.com
Industry Computer Software
Experience
Support.com November 2014 - Present
H&R Block November 2012 - April 2013
Walgreens Inc March 2012 - August 2012
Target December 2011 - March 2012
Burns & McDonnell June 2007 - July 2007
Skills
Cashiering, Filing, Telephone Skills, Customer Service, Inventory Management, Retail, Customer Satisfaction, Microsoft Office, Time Management, Inventory Control, Microsoft Word, Merchandising, Microsoft Excel, PowerPoint, Loss Prevention, Team Leadership, Teamwork, Sales, Store Management, Data Entry, Technical Support, Cash Register, Cash Handling, Computer Hardware, Windows 7, Inventory, Computer Repair, Troubleshooting, Windows
Education
Baker College of Clinton Township 2014 — 2018
Bachelor's degree, Computer Science
Central High School 2004 — 2007
HS Diploma, Technology Based, 3.75
Support.com November 2014 - Present
H&R Block November 2012 - April 2013
Walgreens Inc March 2012 - August 2012
Target December 2011 - March 2012
Burns & McDonnell June 2007 - July 2007
Skills
Cashiering, Filing, Telephone Skills, Customer Service, Inventory Management, Retail, Customer Satisfaction, Microsoft Office, Time Management, Inventory Control, Microsoft Word, Merchandising, Microsoft Excel, PowerPoint, Loss Prevention, Team Leadership, Teamwork, Sales, Store Management, Data Entry, Technical Support, Cash Register, Cash Handling, Computer Hardware, Windows 7, Inventory, Computer Repair, Troubleshooting, Windows
Education
Baker College of Clinton Township 2014 — 2018
Bachelor's degree, Computer Science
Central High School 2004 — 2007
HS Diploma, Technology Based, 3.75
Aerica Sauls Aerica Sauls's Support.com Experience February 2012 - Present
Job Solutions Engineer at Support.com
Industry Information Technology and Services
Experience
support.com February 2012 - Present
Elgia, Inc. November 2010 - February 2012
LogMeIn Inc March 2010 - November 2010
Sprint September 2009 - May 2010
Bridgewell Realty Inc January 2009 - May 2009
Georgia Southern University IT Department August 2008 - December 2008
Georgia Southern University October 2007 - July 2008
Statesboro Bulloch County Parks October 2006 - August 2007
Houston Business and TaxPro Income Tax Services August 2004 - May 2006
Skills
XP, JavaScript, Java, CSS, Visio, Access, C++, Microsoft Excel, Outlook, SQL, Mac OS, Visual Basic
Education
Atlanta Technical College 2011 — 2012
Cisco Certified Network Associate Certificate, Information Systems
Georgia Southern University 2005 — 2009
Bachelor of Science, Information Technology
support.com February 2012 - Present
Elgia, Inc. November 2010 - February 2012
LogMeIn Inc March 2010 - November 2010
Sprint September 2009 - May 2010
Bridgewell Realty Inc January 2009 - May 2009
Georgia Southern University IT Department August 2008 - December 2008
Georgia Southern University October 2007 - July 2008
Statesboro Bulloch County Parks October 2006 - August 2007
Houston Business and TaxPro Income Tax Services August 2004 - May 2006
Skills
XP, JavaScript, Java, CSS, Visio, Access, C++, Microsoft Excel, Outlook, SQL, Mac OS, Visual Basic
Education
Atlanta Technical College 2011 — 2012
Cisco Certified Network Associate Certificate, Information Systems
Georgia Southern University 2005 — 2009
Bachelor of Science, Information Technology
Abhijeet Bhatt Abhijeet Bhatt's Support.com Experience October 2009 - January 2013
Job MBA Candidate, IIM Bangalore. MBA Exchange University of North Carolina, USA
Industry Computer Software
Experience
EFI January 2013 - Present
Support.com October 2009 - January 2013
Skills
Business Strategy, Product Management, Problem Solving, Communication, Data Analytics, Marketing Management, Strategy, Cross-functional Team..., Analytic Problem Solving, Program Management, C++, ASP.NET, SQL, Android Development, Operations Management, Software Licensing, C# 3.0, Robotium, NUnit, XML, FlexLM, .NET, JSON, C, Linux, Agile Methodologies, C#, Software Development, Requirements Analysis, Java
Education
University of North Carolina at Chapel Hill - Kenan-Flagler Business School 2014 — 2015
Master of Business Administration (MBA)
Indian Institute of Management, Bangalore 2013 — 2015
Master of Business Administration (MBA)
Kumaun University 2005 — 2009
BE, Electronics and Communication
EFI January 2013 - Present
Support.com October 2009 - January 2013
Skills
Business Strategy, Product Management, Problem Solving, Communication, Data Analytics, Marketing Management, Strategy, Cross-functional Team..., Analytic Problem Solving, Program Management, C++, ASP.NET, SQL, Android Development, Operations Management, Software Licensing, C# 3.0, Robotium, NUnit, XML, FlexLM, .NET, JSON, C, Linux, Agile Methodologies, C#, Software Development, Requirements Analysis, Java
Education
University of North Carolina at Chapel Hill - Kenan-Flagler Business School 2014 — 2015
Master of Business Administration (MBA)
Indian Institute of Management, Bangalore 2013 — 2015
Master of Business Administration (MBA)
Kumaun University 2005 — 2009
BE, Electronics and Communication
Phillip Hansen Phillip Hansen's Support.com Experience August 2009 - July 2012
Job Enterprise Account Manager at Rackspace, the #1 managed cloud company
Industry Computer Software
Experience
Rackspace, the #1 managed cloud company November 2014 - Present
Rackspace, the #1 managed cloud company January 2014 - Present
Rackspace Hosting 2012 - Present
support.com August 2009 - July 2012
Profit Fuel 2009 - 2009
Wachovia Securities Financial Network October 2006 - October 2008
Wachovia Bank July 2004 - October 2008
World Savings July 2004 - October 2006
Dental Office Peter Shay DDS August 1999 - January 2002
Skills
Sales, Sales Operations, Salesforce.com, Sales Process, Cloud Computing, Networking, SaaS, Marketing, Lead Generation, Call Centers, Business Development, Account Management, Sales Management, Customer Service, Direct Sales, Channel Partners, Leadership, Mortgage Lending, Relationship Management, New Business Development, Competitive Analysis, CRM, Customer Satisfaction, Strategic Selling
Education
Blinn College 1999 — 2003
Rackspace, the #1 managed cloud company November 2014 - Present
Rackspace, the #1 managed cloud company January 2014 - Present
Rackspace Hosting 2012 - Present
support.com August 2009 - July 2012
Profit Fuel 2009 - 2009
Wachovia Securities Financial Network October 2006 - October 2008
Wachovia Bank July 2004 - October 2008
World Savings July 2004 - October 2006
Dental Office Peter Shay DDS August 1999 - January 2002
Skills
Sales, Sales Operations, Salesforce.com, Sales Process, Cloud Computing, Networking, SaaS, Marketing, Lead Generation, Call Centers, Business Development, Account Management, Sales Management, Customer Service, Direct Sales, Channel Partners, Leadership, Mortgage Lending, Relationship Management, New Business Development, Competitive Analysis, CRM, Customer Satisfaction, Strategic Selling
Education
Blinn College 1999 — 2003
Jeremiah Walker Jeremiah Walker's Support.com Experience April 2013 - Present
Job 1
Industry Information Technology and Services
Experience
support.com April 2013 - Present
Sobchak January 2000 - Present
Sobchak January 2000 - Present
Education
Baker College of Flint 2011 — 2013
Networking Administration, Windows/Linux, Sophmore
support.com April 2013 - Present
Sobchak January 2000 - Present
Sobchak January 2000 - Present
Education
Baker College of Flint 2011 — 2013
Networking Administration, Windows/Linux, Sophmore
Ben Labrum Ben Labrum's Support.com Experience March 2010 - February 2011
Job Helpdesk Technician at C.R. England
Industry Information Technology and Services
Experience
C.R. England April 2013 - Present
Balance Staffing February 2012 - April 2013
RSystems, Inc October 2011 - February 2012
Moxtek, Inc February 2011 - October 2011
Experienced March 2011 - September 2011
support.com March 2010 - February 2011
Intermountain IT February 2009 - December 2009
Bluehost, Inc March 2008 - December 2009
Xactware October 2008 - May 2009
Infogenix February 2007 - April 2008
Skills
CompTIA A+ Certification, Software Installation, Servers, Technical Support, Troubleshooting, VPN, Dell KACE
Education
Brigham Young University - Idaho
Bachelor's degree, Computer and Information Sciences and Support Services
University of Phoenix
C.R. England April 2013 - Present
Balance Staffing February 2012 - April 2013
RSystems, Inc October 2011 - February 2012
Moxtek, Inc February 2011 - October 2011
Experienced March 2011 - September 2011
support.com March 2010 - February 2011
Intermountain IT February 2009 - December 2009
Bluehost, Inc March 2008 - December 2009
Xactware October 2008 - May 2009
Infogenix February 2007 - April 2008
Skills
CompTIA A+ Certification, Software Installation, Servers, Technical Support, Troubleshooting, VPN, Dell KACE
Education
Brigham Young University - Idaho
Bachelor's degree, Computer and Information Sciences and Support Services
University of Phoenix
Lindsay Coy Lindsay Coy's Support.com Experience May 2011 - June 2012
Job Licensed Insurance Agent at Allstate
Industry Insurance
Experience
Allstate April 2014 - Present
Marriott International October 2012 - March 2014
support.com May 2011 - June 2012
Bassett Furniture Industries 2009 - 2011
Hospitality Design Group, Inc. 2007 - 2009
San Antonio Stock Show & Rodeo November 2007 - March 2008
Skills
Sales Operations, Building Customer..., Multi-tasking several..., Account Management, Troubleshooting, Customer Retention, Technical Sales..., Customer Service, Help Desk Support, Management
Education
The University of Texas at San Antonio 2005 — 2008
BA, Communications
California State University-Long Beach 2002 — 2005
Allstate April 2014 - Present
Marriott International October 2012 - March 2014
support.com May 2011 - June 2012
Bassett Furniture Industries 2009 - 2011
Hospitality Design Group, Inc. 2007 - 2009
San Antonio Stock Show & Rodeo November 2007 - March 2008
Skills
Sales Operations, Building Customer..., Multi-tasking several..., Account Management, Troubleshooting, Customer Retention, Technical Sales..., Customer Service, Help Desk Support, Management
Education
The University of Texas at San Antonio 2005 — 2008
BA, Communications
California State University-Long Beach 2002 — 2005
Brian Moseley's Support.com Experience July 2011 - February 2012
Job Market Engineer I at Caesars Entertainment
Industry Information Technology and Services
Experience
Caesars Entertainment Corporation June 2013 - Present
Sprint Nextel June 2012 - December 2012
support.com July 2011 - February 2012
Clearwire February 2010 - July 2011
Walmart October 2009 - February 2010
Walgreens June 2009 - August 2009
IT consultant Self Employed January 2009 - June 2009
Walmart May 2006 - January 2009
Blockbuster August 2005 - April 2006
Skills
A+ Certified, WiMAX, Remote Control, Routers, Operating Systems, Security, Hardware, Antivirus, Windows, Wireless, Virus Removal, Networking, Wireless Networking, Integration, Remote Desktop, TCP/IP, Active Directory, VPN, Computer Hardware, Servers, Software Installation, Switches, VMware
Education
Chattahoochee Technical College 2001 — 2003
Associates Degree (Incomplete), CIS Networking Administration - Linux
Caesars Entertainment Corporation June 2013 - Present
Sprint Nextel June 2012 - December 2012
support.com July 2011 - February 2012
Clearwire February 2010 - July 2011
Walmart October 2009 - February 2010
Walgreens June 2009 - August 2009
IT consultant Self Employed January 2009 - June 2009
Walmart May 2006 - January 2009
Blockbuster August 2005 - April 2006
Skills
A+ Certified, WiMAX, Remote Control, Routers, Operating Systems, Security, Hardware, Antivirus, Windows, Wireless, Virus Removal, Networking, Wireless Networking, Integration, Remote Desktop, TCP/IP, Active Directory, VPN, Computer Hardware, Servers, Software Installation, Switches, VMware
Education
Chattahoochee Technical College 2001 — 2003
Associates Degree (Incomplete), CIS Networking Administration - Linux
Chris Ivy Chris Ivy's Support.com Experience December 2009 - March 2011
Job System and Network Administrator at MetaPower, Inc.
Industry Management Consulting
Experience
MetaPower, Inc. March 2011 - Present
support.com December 2009 - March 2011
Linear Technology August 2009 - November 2009
WaferTech March 2007 - August 2009
Skills
Data Center, IT Operations, Technical Support, Programming, Project Management, Virtualization, Security, Network Administration, Network Design, Network Architecture, System Administration, Storage Architecture, Storage Management, Storage Solutions, VoIP, Cisco Technologies, Windows, Linux, Computer Hardware, Cloud Applications, Server Administration, Active Directory, Office 365, SourceGear Vault, Load Balancing, Web Application Firewall, Firewalls, VPN, SSL, Encryption, SSL VPN, Wireless Networking, Microsoft Cluster, SQL Clustering, High Availability, WordPress, SonicWALL, Lync, VMware vSphere
Education
Art Institute of Seattle 2004 — 2006
Associates, Interactive Media
MetaPower, Inc. March 2011 - Present
support.com December 2009 - March 2011
Linear Technology August 2009 - November 2009
WaferTech March 2007 - August 2009
Skills
Data Center, IT Operations, Technical Support, Programming, Project Management, Virtualization, Security, Network Administration, Network Design, Network Architecture, System Administration, Storage Architecture, Storage Management, Storage Solutions, VoIP, Cisco Technologies, Windows, Linux, Computer Hardware, Cloud Applications, Server Administration, Active Directory, Office 365, SourceGear Vault, Load Balancing, Web Application Firewall, Firewalls, VPN, SSL, Encryption, SSL VPN, Wireless Networking, Microsoft Cluster, SQL Clustering, High Availability, WordPress, SonicWALL, Lync, VMware vSphere
Education
Art Institute of Seattle 2004 — 2006
Associates, Interactive Media
Ian Pinsker Ian Pinsker's Support.com Experience June 2011 - February 2012
Job Consultant at Brooksource
Industry Information Technology and Services
Experience
Brooksource June 2015 - Present
William T McFatter Technical Center December 2013 - May 2015
Undisclosed June 2013 - December 2013
Trulite Glass & Aluminum Solutions May 2013 - June 2013
Retail Data Systems November 2012 - April 2013
Watson Pharmaceuticals July 2012 - November 2012
Connex12 June 2012 - July 2012
3Cinteractive May 2012 - June 2012
support.com June 2011 - February 2012
Arise Virtual Solutions Inc. November 2010 - February 2011
Skills
Active Directory, Windows Server, Microsoft Exchange, Servers, Blackberry Enterprise..., DNS, VPN, Switches, Cisco Technologies, Firewalls, Citrix, Computer Hardware, XP, Routers, Operating Systems, Help Desk Support, Hardware, Technical Support, Networking, Software Installation, Troubleshooting, Windows XP, Information Technology
Education
Broward Community College 2010 — 2014
Associate of Science, Computer Science
Brooksource June 2015 - Present
William T McFatter Technical Center December 2013 - May 2015
Undisclosed June 2013 - December 2013
Trulite Glass & Aluminum Solutions May 2013 - June 2013
Retail Data Systems November 2012 - April 2013
Watson Pharmaceuticals July 2012 - November 2012
Connex12 June 2012 - July 2012
3Cinteractive May 2012 - June 2012
support.com June 2011 - February 2012
Arise Virtual Solutions Inc. November 2010 - February 2011
Skills
Active Directory, Windows Server, Microsoft Exchange, Servers, Blackberry Enterprise..., DNS, VPN, Switches, Cisco Technologies, Firewalls, Citrix, Computer Hardware, XP, Routers, Operating Systems, Help Desk Support, Hardware, Technical Support, Networking, Software Installation, Troubleshooting, Windows XP, Information Technology
Education
Broward Community College 2010 — 2014
Associate of Science, Computer Science
Ashley Randolph-Bennett's Support.com Experience May 2014 - Present
Job Certified Travel Consultant/Event Planner
Industry Events Services
Experience
Posh Preparations, LLC December 2014 - Present
support.com May 2014 - Present
United States Postal Service November 2010 - May 2014
Grady Health System August 2009 - March 2010
Internal Revenue Service March 2006 - March 2010
HealthPort LLC August 2008 - May 2009
City of Atlanta January 2001 - January 2007
Skills
Programming, Microsoft Office, Access, SEO, Social Media, Training, Research, PowerPoint, Microsoft Word, Public Speaking, Medical Records, Office Management, Data Entry, Customer Service, Leadership, Nonprofits, Social Networking, Event Planning, Fundraising
Education
American Public University System 2013 — 2015
Bachelor of Science (BS), Environmental Science
Bennett College for Women 2002 — 2007
Bachelors of Science, Biology
Posh Preparations, LLC December 2014 - Present
support.com May 2014 - Present
United States Postal Service November 2010 - May 2014
Grady Health System August 2009 - March 2010
Internal Revenue Service March 2006 - March 2010
HealthPort LLC August 2008 - May 2009
City of Atlanta January 2001 - January 2007
Skills
Programming, Microsoft Office, Access, SEO, Social Media, Training, Research, PowerPoint, Microsoft Word, Public Speaking, Medical Records, Office Management, Data Entry, Customer Service, Leadership, Nonprofits, Social Networking, Event Planning, Fundraising
Education
American Public University System 2013 — 2015
Bachelor of Science (BS), Environmental Science
Bennett College for Women 2002 — 2007
Bachelors of Science, Biology
Cory A. Burbidge's Support.com Experience October 2011 - December 2013
Job PM & CRM Business Consultant @ Accelas Solutions
Industry Information Technology and Services
Experience
Accelas Solutions Inc. June 2014 - Present
Yellowstone Hotel Systems DBA Openbook February 2014 - May 2014
Support.com October 2011 - December 2013
Silverline Security 2011 - 2012
Mozz Creative - Freelance Design April 2009 - October 2011
CR Signage January 2010 - January 2011
IE Productions January 2010 - June 2010
Teton Outfitters / Klim April 2009 - September 2009
Brigham Young University January 2006 - September 2006
United States Air Force 2001 - 2005
Skills
Project Management, Consulting, Software Implementation, Leadership, Management, Business Process..., PMP, Business Process..., Oracle Fusion Sales..., Risk Management, Visio, Software Integrations, Enterprise Software, Requirements Gathering, Software Documentation, Microsoft Office, SaaS, Microsoft CRM, Technical Support, Customer Service, Adobe Creative Suite, Web Design, Advertising, Mac, Web Development, Windows 7, Graphic Design, CSS, Networking, WordPress, Photoshop
Education
USAF Technical School 2006 — 2009
Technical Degree, Network and System Administration/Administrator, Pass
Brigham Young University - Idaho 2006 — 2009
BFA, Graphic Design
Hillcrest High School 1993 — 1997
High School, General Studies
Accelas Solutions Inc. June 2014 - Present
Yellowstone Hotel Systems DBA Openbook February 2014 - May 2014
Support.com October 2011 - December 2013
Silverline Security 2011 - 2012
Mozz Creative - Freelance Design April 2009 - October 2011
CR Signage January 2010 - January 2011
IE Productions January 2010 - June 2010
Teton Outfitters / Klim April 2009 - September 2009
Brigham Young University January 2006 - September 2006
United States Air Force 2001 - 2005
Skills
Project Management, Consulting, Software Implementation, Leadership, Management, Business Process..., PMP, Business Process..., Oracle Fusion Sales..., Risk Management, Visio, Software Integrations, Enterprise Software, Requirements Gathering, Software Documentation, Microsoft Office, SaaS, Microsoft CRM, Technical Support, Customer Service, Adobe Creative Suite, Web Design, Advertising, Mac, Web Development, Windows 7, Graphic Design, CSS, Networking, WordPress, Photoshop
Education
USAF Technical School 2006 — 2009
Technical Degree, Network and System Administration/Administrator, Pass
Brigham Young University - Idaho 2006 — 2009
BFA, Graphic Design
Hillcrest High School 1993 — 1997
High School, General Studies
Cynthia Armistead's Support.com Experience March 2013 - April 2014
Job Senior Technical Advisor at Apple
Industry Internet
Experience
Apple June 2015 - Present
Apple April 2014 - Present
support.com March 2013 - April 2014
House Fireheart 2000 - 2012
Jill of All Trades November 2003 - November 2005
Working to Halt Online Abuse 1998 - March 2005
Self-employed 1990 - 2003
DoubleClick, Inc. November 1999 - 2000
GE Information Systems January 1999 - September 1999
DataScan Technologies, Inc. 1998 - 1998
Skills
Windows, Web Development, CSS, Technical Writing, Customer Support, Technical Support, HTML, Writing, Software Quality..., Research, Software Documentation, Operating Systems, Leadership, Blogging, Networking, WordPress, Training, Troubleshooting, Testing, Unix, Integration, SQL, Software Development, Network Administration, Quality Assurance, Web Applications, PHP, MySQL, JavaScript, OS X, Android
Education
DeVry University 2006 — 2008
BS, Technical Communications & Technical Management
Southern Polytechnic State University 2002 — 2005
Professional & Technical Communication
Georgia Perimeter College 1986 — 1987
General Studies
Mercer University 1985 — 1985
English/Communications
Agnes Scott College 1984 — 1984
English
Berkmar High School 1980 — 1984
College Prep, College/University Preparatory and Advanced High School/Secondary Diploma Program
Apple June 2015 - Present
Apple April 2014 - Present
support.com March 2013 - April 2014
House Fireheart 2000 - 2012
Jill of All Trades November 2003 - November 2005
Working to Halt Online Abuse 1998 - March 2005
Self-employed 1990 - 2003
DoubleClick, Inc. November 1999 - 2000
GE Information Systems January 1999 - September 1999
DataScan Technologies, Inc. 1998 - 1998
Skills
Windows, Web Development, CSS, Technical Writing, Customer Support, Technical Support, HTML, Writing, Software Quality..., Research, Software Documentation, Operating Systems, Leadership, Blogging, Networking, WordPress, Training, Troubleshooting, Testing, Unix, Integration, SQL, Software Development, Network Administration, Quality Assurance, Web Applications, PHP, MySQL, JavaScript, OS X, Android
Education
DeVry University 2006 — 2008
BS, Technical Communications & Technical Management
Southern Polytechnic State University 2002 — 2005
Professional & Technical Communication
Georgia Perimeter College 1986 — 1987
General Studies
Mercer University 1985 — 1985
English/Communications
Agnes Scott College 1984 — 1984
English
Berkmar High School 1980 — 1984
College Prep, College/University Preparatory and Advanced High School/Secondary Diploma Program
jordon arn jordon arn's Support.com Experience August 2013 - Present
Job Remote Services Technichan at Support.com
Industry Computer Networking
Experience
Support.com August 2013 - Present
Ford Motor Company May 2015 - August 2015
Education
Central Michigan University 2014 — 2016
Bachelor’s Degree, Computer Science
Support.com August 2013 - Present
Ford Motor Company May 2015 - August 2015
Education
Central Michigan University 2014 — 2016
Bachelor’s Degree, Computer Science
Lorraine Whittemore's Support.com Experience October 2008 - November 2013
Job Travel Planner/Owner at Cruise Planners Planurescape Travel
Industry Leisure, Travel & Tourism
Experience
Cruise Planners/PlanurEscape Travel January 2013 - Present
Support.com October 2008 - November 2013
MetaStarr Consulting October 2001 - October 2008
Intuit September 1997 - October 2001
Tucson Medical Center August 1991 - September 1997
Putnam Investments 1985 - 1990
Fidelity Investments 1975 - 1984
Skills
Travel Planning, Event Planning, Travel, Travel Arrangements, Family Vacations, Vacation Planning, Leisure Travel, Incentive Travel, Planning, Organizing Meetings, Conference Organization, Disney Vacations, Honeymoons, Itineraries, Travel Agency, River Cruises, cruises, Resorts, Specia'ty travel, Wine tasting, Luxury cruises, Vacation, Business Travel, Leadership, Customer Service, Team Building, Marketing, Sales, Process Improvement, Weddings, Management, Training
Education
Boston University
Bachelor's Degree, Human Resources Management/Business Management
Cruise Planners/PlanurEscape Travel January 2013 - Present
Support.com October 2008 - November 2013
MetaStarr Consulting October 2001 - October 2008
Intuit September 1997 - October 2001
Tucson Medical Center August 1991 - September 1997
Putnam Investments 1985 - 1990
Fidelity Investments 1975 - 1984
Skills
Travel Planning, Event Planning, Travel, Travel Arrangements, Family Vacations, Vacation Planning, Leisure Travel, Incentive Travel, Planning, Organizing Meetings, Conference Organization, Disney Vacations, Honeymoons, Itineraries, Travel Agency, River Cruises, cruises, Resorts, Specia'ty travel, Wine tasting, Luxury cruises, Vacation, Business Travel, Leadership, Customer Service, Team Building, Marketing, Sales, Process Improvement, Weddings, Management, Training
Education
Boston University
Bachelor's Degree, Human Resources Management/Business Management
Alfred Martinez Alfred Martinez's Support.com Experience September 2014 - October 2014
Job Technology Associate at MVS USA
Industry Information Technology and Services
Experience
MVS USA February 2015 - Present
Support.com September 2014 - October 2014
Montclair State University January 2012 - May 2014
Bergen Community College 2010 - 2011
Skills
Windows 7, Windows XP, Troubleshooting, Technical Support, OS X, Networking, Databases, Computer Hardware, Windows Vista, Operating Systems, Visual Basic, Computer Maintenance, PHP, phpMyAdmin, Queries, Speech Communications, HTML 5, Presentations, Information Systems..., Statistics, Field Installation, Documentations, Java, Web Development, HTML5, Microsoft Office, HTML, Windows
Education
Montclair State University 2012 — 2014
Bachelor of Applied Science (BASc), Information Technology, Senior
Bergen Community College 2009 — 2011
Associate of Science (AS), Information Technology
MVS USA February 2015 - Present
Support.com September 2014 - October 2014
Montclair State University January 2012 - May 2014
Bergen Community College 2010 - 2011
Skills
Windows 7, Windows XP, Troubleshooting, Technical Support, OS X, Networking, Databases, Computer Hardware, Windows Vista, Operating Systems, Visual Basic, Computer Maintenance, PHP, phpMyAdmin, Queries, Speech Communications, HTML 5, Presentations, Information Systems..., Statistics, Field Installation, Documentations, Java, Web Development, HTML5, Microsoft Office, HTML, Windows
Education
Montclair State University 2012 — 2014
Bachelor of Applied Science (BASc), Information Technology, Senior
Bergen Community College 2009 — 2011
Associate of Science (AS), Information Technology
Hien Hua Hien Hua's Support.com Experience December 2014 - August 2015
Job Remote Service Technician
Industry Higher Education
Experience
American Red Cross June 2014 - Present
PC Builder July 2010 - Present
Support.com December 2014 - August 2015
New Thai Restaurant March 2005 - July 2010
Liberty Tax Service January 2009 - April 2009
Sage Fruit Company October 2004 - December 2004
CWU June 2003 - June 2004
Skills
Microsoft Office, Research
Education
Central Washington University 2003 — 2004
Bachelor’s Degree, Accounting, 4.0/4.0
University of Washington, Michael G. Foster School of Business 1999 — 2001
Bachelor’s Degree, Business Finance, 3.9/4.0
American Red Cross June 2014 - Present
PC Builder July 2010 - Present
Support.com December 2014 - August 2015
New Thai Restaurant March 2005 - July 2010
Liberty Tax Service January 2009 - April 2009
Sage Fruit Company October 2004 - December 2004
CWU June 2003 - June 2004
Skills
Microsoft Office, Research
Education
Central Washington University 2003 — 2004
Bachelor’s Degree, Accounting, 4.0/4.0
University of Washington, Michael G. Foster School of Business 1999 — 2001
Bachelor’s Degree, Business Finance, 3.9/4.0
Emily Moon Emily Moon's Support.com Experience July 2013 - September 2014
Job Consulting Support at Keynote Systems
Industry Information Technology and Services
Experience
Keynote Systems September 2014 - Present
support.com July 2013 - September 2014
Best Western March 2011 - September 2012
T-Mobile September 2005 - November 2006
Skills
Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Retail, Data Entry, Inventory Management, Strategic Planning, Troubleshooting, Home Networking, Technical Support, Remote User Support, Windows 7, Management, Call Centers, Training
Education
Chemeketa Community College 2010 — 2013
Associate of Science (A.S.), Computer Science
Oregon State University 2003 — 2005
Keynote Systems September 2014 - Present
support.com July 2013 - September 2014
Best Western March 2011 - September 2012
T-Mobile September 2005 - November 2006
Skills
Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Retail, Data Entry, Inventory Management, Strategic Planning, Troubleshooting, Home Networking, Technical Support, Remote User Support, Windows 7, Management, Call Centers, Training
Education
Chemeketa Community College 2010 — 2013
Associate of Science (A.S.), Computer Science
Oregon State University 2003 — 2005
Patrick Hansford's Support.com Experience April 2015 - September 2015
Job Designer::Creative Director
Industry Design
Experience
CreativIQ February 2015 - Present
Support.com April 2015 - September 2015
Client Solution Innovations December 2014 - January 2015
Ball State University September 2011 - May 2014
NVS Design August 2012 - October 2012
Best Buy February 2011 - November 2011
Rocket Science Creating Healthy Brands June 2009 - June 2009
Skills
Branding & Identity, Advertising, Publications, Packaging, Wayfinding, Typography, Fonts, Web Design, Digital Imaging, Video Production, Video Editing, Visual Effects, Audio Editing, Sound Mixing, 3D Modeling, Software Installation, Virus Removal, Computer Repair, Marketing, Installation Design, Creative Direction, Creative Strategy, Thinking Outside The Box, Illustrator, Adobe Creative Suite
Education
Ball State University 2009 — 2014
Bachelor of Fine Arts (BFA), Design and Visual Communications, General, Senior
Ball State University 2009 — 2014
Bachelor of Fine Arts (BFA), Animation, Interactive Technology, Video Graphics and Special Effects, Senior
Lakota West High School 2005 — 2009
CreativIQ February 2015 - Present
Support.com April 2015 - September 2015
Client Solution Innovations December 2014 - January 2015
Ball State University September 2011 - May 2014
NVS Design August 2012 - October 2012
Best Buy February 2011 - November 2011
Rocket Science Creating Healthy Brands June 2009 - June 2009
Skills
Branding & Identity, Advertising, Publications, Packaging, Wayfinding, Typography, Fonts, Web Design, Digital Imaging, Video Production, Video Editing, Visual Effects, Audio Editing, Sound Mixing, 3D Modeling, Software Installation, Virus Removal, Computer Repair, Marketing, Installation Design, Creative Direction, Creative Strategy, Thinking Outside The Box, Illustrator, Adobe Creative Suite
Education
Ball State University 2009 — 2014
Bachelor of Fine Arts (BFA), Design and Visual Communications, General, Senior
Ball State University 2009 — 2014
Bachelor of Fine Arts (BFA), Animation, Interactive Technology, Video Graphics and Special Effects, Senior
Lakota West High School 2005 — 2009
Lakisha M Johnson's Support.com Experience June 2014 - Present
Job Technical Support at Alpine Access
Industry Staffing and Recruiting
Experience
Support.com June 2014 - Present
Alpine Access October 2013 - Present
Set and Service Resources January 2011 - February 2014
Javelin Technical Training Center January 2009 - January 2010
National Vendor Service January 2007 - January 2008
GSI Commerce January 2006 - January 2007
Larry’s Giant Subs January 2001 - January 2007
Pier 1 Imports January 2005 - January 2006
Skills
Planograms, Merchandising, Grocery, Retail, Visual Merchandising, Sales, Inventory Management, Customer Service, Recruiting, Customer Satisfaction, Account Management, Sales Management, Outlook, Microsoft Word, POS, Selling, Trade Shows, Microsoft Excel, Loss Prevention, Process Scheduler, Team Leadership, Coaching, Customer Retention, Time Management, Marketing, Training, Hiring, Call Centers, Forecasting, Team Building, Sales Operations, Direct Sales, Teamwork, Management, Human Resources, Employee Relations, Marketing Strategy, Cold Calling, Leadership, Inventory Control, Microsoft Office
Education
Georgia Gwinnett College 2012 — 2013
Information Technology, Computer Science
University of Phoenix 2008 — 2010
Associate Degree, Elementary Education
Javelin Technical Training Center
Medical billing & Coding, Medical/Clinical Assistant
Support.com June 2014 - Present
Alpine Access October 2013 - Present
Set and Service Resources January 2011 - February 2014
Javelin Technical Training Center January 2009 - January 2010
National Vendor Service January 2007 - January 2008
GSI Commerce January 2006 - January 2007
Larry’s Giant Subs January 2001 - January 2007
Pier 1 Imports January 2005 - January 2006
Skills
Planograms, Merchandising, Grocery, Retail, Visual Merchandising, Sales, Inventory Management, Customer Service, Recruiting, Customer Satisfaction, Account Management, Sales Management, Outlook, Microsoft Word, POS, Selling, Trade Shows, Microsoft Excel, Loss Prevention, Process Scheduler, Team Leadership, Coaching, Customer Retention, Time Management, Marketing, Training, Hiring, Call Centers, Forecasting, Team Building, Sales Operations, Direct Sales, Teamwork, Management, Human Resources, Employee Relations, Marketing Strategy, Cold Calling, Leadership, Inventory Control, Microsoft Office
Education
Georgia Gwinnett College 2012 — 2013
Information Technology, Computer Science
University of Phoenix 2008 — 2010
Associate Degree, Elementary Education
Javelin Technical Training Center
Medical billing & Coding, Medical/Clinical Assistant
Johnnie Hernandez Johnnie Hernandez's Support.com Experience November 2013 - August 2014
Job Computer/Detection Systems Repairer and Data Management
Industry Military
Experience
Army National Guard December 2011 - Present
Support.com November 2013 - August 2014
Jackson Hewitt Tax Service Inc. December 2009 - April 2011
Boy Scouts of America May 2006 - August 2007
Skills
Data Analysis, electrical, Mathematics, Computer Science, Computer Repair, Management, Integrated Circuit..., Teaching, Microsoft Office, Radiation Detectors, Radiation Monitoring, C, C++, SQL, Microsoft SQL Server, Android, Java, LaTeX, Veterans, Numerical Analysis, Maintenance & Repair
Education
East Carolina University 2015 — 2016
Senior working towards dual BS in Mathematics and Computer Science, Mathematics and Computer Science
Fort Gordan School of Ordnance 2013 — 2013
Certification, Computer/Detection Systems Repairer
Coastal Carolina Community College 2007 — 2010
Pre-Major, Mathermatics
Army National Guard December 2011 - Present
Support.com November 2013 - August 2014
Jackson Hewitt Tax Service Inc. December 2009 - April 2011
Boy Scouts of America May 2006 - August 2007
Skills
Data Analysis, electrical, Mathematics, Computer Science, Computer Repair, Management, Integrated Circuit..., Teaching, Microsoft Office, Radiation Detectors, Radiation Monitoring, C, C++, SQL, Microsoft SQL Server, Android, Java, LaTeX, Veterans, Numerical Analysis, Maintenance & Repair
Education
East Carolina University 2015 — 2016
Senior working towards dual BS in Mathematics and Computer Science, Mathematics and Computer Science
Fort Gordan School of Ordnance 2013 — 2013
Certification, Computer/Detection Systems Repairer
Coastal Carolina Community College 2007 — 2010
Pre-Major, Mathermatics
Noel Maldonado Noel Maldonado's Support.com Experience December 2013 - March 2014
Job I.S. Support Specialist
Industry Information Technology and Services
Experience
Orlando Health - Health Central Hospital March 2015 - Present
Insight Global March 2014 - March 2015
support.com December 2013 - March 2014
Universal Orlando Resort February 2010 - January 2014
Skills
Active Directory, Cisco Technologies, Windows Server, Windows 7, DOS commands, Databases, Data Recovery, Computer Forensics, Unix, Team Leadership, Customer Service, Computer Hardware, Computer Repair, System Migration, TCP/IP, Network Security, Client Education, Customer Education, Customer Support
Education
High-Tech Institute-Orlando 2007 — 2008
Associate of Science (A.S.), Computer, Networking and Security
Orlando Health - Health Central Hospital March 2015 - Present
Insight Global March 2014 - March 2015
support.com December 2013 - March 2014
Universal Orlando Resort February 2010 - January 2014
Skills
Active Directory, Cisco Technologies, Windows Server, Windows 7, DOS commands, Databases, Data Recovery, Computer Forensics, Unix, Team Leadership, Customer Service, Computer Hardware, Computer Repair, System Migration, TCP/IP, Network Security, Client Education, Customer Education, Customer Support
Education
High-Tech Institute-Orlando 2007 — 2008
Associate of Science (A.S.), Computer, Networking and Security
Kirk Fair's Support.com Experience October 2014 - March 2015
Job
Industry Computer Networking
Experience
Intermedix March 2015 - Present
Support.com October 2014 - March 2015
RDX (Remote DBA Experts) September 2013 - April 2014
Remote DBA Experts August 2012 - September 2013
McDonald's Corporation April 2009 - July 2012
Skills
Linux, Windows, Customer Relations, TCP/IP, Microsoft Office, Telecommunications, Operating Systems, Microsoft SQL Server, System Administration, Windows 7, Customer Service, Computer Hardware, Databases, Networking, SQL, Troubleshooting, Windows Server, VMware
Education
ITT Technical Institute-Tarentum 2010 — 2012
Computer Network Science, Windows desktop and server, Linux dekstop and server (Fedora/Red Hat/Ubuntu specialized)
Intermedix March 2015 - Present
Support.com October 2014 - March 2015
RDX (Remote DBA Experts) September 2013 - April 2014
Remote DBA Experts August 2012 - September 2013
McDonald's Corporation April 2009 - July 2012
Skills
Linux, Windows, Customer Relations, TCP/IP, Microsoft Office, Telecommunications, Operating Systems, Microsoft SQL Server, System Administration, Windows 7, Customer Service, Computer Hardware, Databases, Networking, SQL, Troubleshooting, Windows Server, VMware
Education
ITT Technical Institute-Tarentum 2010 — 2012
Computer Network Science, Windows desktop and server, Linux dekstop and server (Fedora/Red Hat/Ubuntu specialized)
Joe Moyer's Support.com Experience 1999 - 2004
Job General Manager, North America Sales. Business Application Services at Wipro
Industry Information Technology and Services
Experience
Wipro May 2015 - Present
TaptIn Inc January 2014 - Present
Dell November 2012 - April 2015
Micro Focus May 2011 - November 2012
Micro Focus August 2008 - May 2011
Relativity Technologies October 2004 - August 2008
Support.com 1999 - 2004
Continental Resources 1994 - 1999
Continental Resources 1991 - 1994
Skills
Channel, Enterprise Software, Cloud Computing, New Business Development, Solution Selling, Sales Management, SaaS, Team Leadership, Professional Services, Salesforce.com, Sales, Direct Sales, Start-ups, Selling, Business Development, Management, Business Strategy, Account Management, Sales Process, Strategic Partnerships, Cold Calling, Cross-functional Team..., Strategy, Product Management, Integration, Leadership, Business Alliances, Program Management, Product Marketing, Virtualization, Pre-sales, Sales Operations, Go-to-market Strategy, CRM, Channel Partners, Managed Services, Sales Enablement, Partner Management, Software Industry, Demand Generation, Lead Generation, Outsourcing, Consulting, Business Intelligence, Complex Sales, Security, Executive Management, Storage, Data Center, IT Strategy
Education
Ball State University 1987 — 1991
BS, Business, Journalism, Marketing and Counseling Psychology
Wootton
Wootton
Wipro May 2015 - Present
TaptIn Inc January 2014 - Present
Dell November 2012 - April 2015
Micro Focus May 2011 - November 2012
Micro Focus August 2008 - May 2011
Relativity Technologies October 2004 - August 2008
Support.com 1999 - 2004
Continental Resources 1994 - 1999
Continental Resources 1991 - 1994
Skills
Channel, Enterprise Software, Cloud Computing, New Business Development, Solution Selling, Sales Management, SaaS, Team Leadership, Professional Services, Salesforce.com, Sales, Direct Sales, Start-ups, Selling, Business Development, Management, Business Strategy, Account Management, Sales Process, Strategic Partnerships, Cold Calling, Cross-functional Team..., Strategy, Product Management, Integration, Leadership, Business Alliances, Program Management, Product Marketing, Virtualization, Pre-sales, Sales Operations, Go-to-market Strategy, CRM, Channel Partners, Managed Services, Sales Enablement, Partner Management, Software Industry, Demand Generation, Lead Generation, Outsourcing, Consulting, Business Intelligence, Complex Sales, Security, Executive Management, Storage, Data Center, IT Strategy
Education
Ball State University 1987 — 1991
BS, Business, Journalism, Marketing and Counseling Psychology
Wootton
Wootton
Nick Mcknight Nick Mcknight's Support.com Experience March 2015 - Present
Job Call Center/HelpDesk Technician
Industry Information Technology and Services
Experience
Support.com March 2015 - Present
Philips Ultrasound April 2013 - March 2015
Spectra Wood September 2010 - March 2012
Hanover Foods Corporation June 2008 - July 2010
Skills
TCP/IP, Active Directory, Ubuntu, Windows 7, PHP, Machinery, OSI Model, SNMP, Windows Server, HTML, CSS, Wireless Networking, Mobile Devices, Computer Hardware, File Servers, LAMP administration, User Interface..., Windows 8, MySQL, Computer Security, Server Administration, CNC operation, Automated Grinders, Network Administration, Network Security
Education
Central Penn College 2013 — 2015
Attending for Bachelors in Networking and Security, Networking and Security
South Hills School of Business & Technology 2011 — 2013
Computer and Information Sciences, General
Support.com March 2015 - Present
Philips Ultrasound April 2013 - March 2015
Spectra Wood September 2010 - March 2012
Hanover Foods Corporation June 2008 - July 2010
Skills
TCP/IP, Active Directory, Ubuntu, Windows 7, PHP, Machinery, OSI Model, SNMP, Windows Server, HTML, CSS, Wireless Networking, Mobile Devices, Computer Hardware, File Servers, LAMP administration, User Interface..., Windows 8, MySQL, Computer Security, Server Administration, CNC operation, Automated Grinders, Network Administration, Network Security
Education
Central Penn College 2013 — 2015
Attending for Bachelors in Networking and Security, Networking and Security
South Hills School of Business & Technology 2011 — 2013
Computer and Information Sciences, General
Shaun Nevels Shaun Nevels's Support.com Experience November 2013 - Present
Job Remote Service Technician at Support.com
Industry Food & Beverages
Experience
Support.com November 2013 - Present
Support.com July 2013 - November 2013
Uncle Bears Grill & Bar 2012 - 2013
Uncle Bear's Grill and Bar February 2012 - August 2012
Skills
Microsoft Office, Windows, Apple Software, Linux, VMware, Visual Basic, C++, C#, JavaScript, Java, Adobe Creative Suite, Photoshop, Dreamweaver, After Effects, Flash, Microsoft Excel, Microsoft Word, PowerPoint, Outlook, Customer Service, Remote Desktop, Remote Troubleshooting, Sales, Food & Beverage, Computer Hardware..., Ubuntu, Computer Repair, Computer Network..., Debian, Backtrack
Education
Chandler/Gilbert Community College 2010 — 2012
Business Administration and Management, General
Support.com November 2013 - Present
Support.com July 2013 - November 2013
Uncle Bears Grill & Bar 2012 - 2013
Uncle Bear's Grill and Bar February 2012 - August 2012
Skills
Microsoft Office, Windows, Apple Software, Linux, VMware, Visual Basic, C++, C#, JavaScript, Java, Adobe Creative Suite, Photoshop, Dreamweaver, After Effects, Flash, Microsoft Excel, Microsoft Word, PowerPoint, Outlook, Customer Service, Remote Desktop, Remote Troubleshooting, Sales, Food & Beverage, Computer Hardware..., Ubuntu, Computer Repair, Computer Network..., Debian, Backtrack
Education
Chandler/Gilbert Community College 2010 — 2012
Business Administration and Management, General
Andrea Slayton Andrea Slayton's Support.com Experience October 2013 - October 2014
Job Tier II Support at Bowhead (UICGS)
Industry Consumer Services
Experience
Bowhead (UICGS) June 2015 - Present
McGladrey October 2014 - Present
Support.com October 2013 - October 2014
APAC Customer Services September 2011 - March 2012
Walmart April 2010 - October 2010
Skills
7 yrs. Customer Service..., 1 yr. Supervisor..., Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, VoIP, Mac OS, Windows 7, 42 WPM Typing Speed, Windows 8, Windows 8.1, Windows, Computer Repair, Telephone Skills, Active Directory, Time Management, Problem Solving, Troubleshooting, Customer Satisfaction, Customer Service, Customer Experience, Windows XP, Outlook, Technical Support, Microsoft Exchange, Teamwork, Data Entry, Windows Server, VMware, System Administration, Network Administration, Typing, Servers
Education
Black Hawk College 2012 — 2014
Security + certificate
Bowhead (UICGS) June 2015 - Present
McGladrey October 2014 - Present
Support.com October 2013 - October 2014
APAC Customer Services September 2011 - March 2012
Walmart April 2010 - October 2010
Skills
7 yrs. Customer Service..., 1 yr. Supervisor..., Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, VoIP, Mac OS, Windows 7, 42 WPM Typing Speed, Windows 8, Windows 8.1, Windows, Computer Repair, Telephone Skills, Active Directory, Time Management, Problem Solving, Troubleshooting, Customer Satisfaction, Customer Service, Customer Experience, Windows XP, Outlook, Technical Support, Microsoft Exchange, Teamwork, Data Entry, Windows Server, VMware, System Administration, Network Administration, Typing, Servers
Education
Black Hawk College 2012 — 2014
Security + certificate
Laura DeAngelis Laura DeAngelis's Support.com Experience September 2015 - Present
Job Retail Professional
Industry Retail
Experience
Support.com September 2015 - Present
Giddings Computer Services March 2012 - December 2014
Giant Eagle 2012 - 2012
McDonald's Corporation 2011 - 2011
Skills
accounting, computers, Computer Graphics, Microsoft Office, Microsoft Publisher, communication, Marketing, Social Media, Customer Service, Microsoft Excel, Retail, Time Management, Sales, Cashiering, Microsoft Word
Education
Kent State University at Ashtabula 2011 — 2012
Photojournalism
Ashtabula County Joint Vocational School 2009 — 2011
Business Technology
Support.com September 2015 - Present
Giddings Computer Services March 2012 - December 2014
Giant Eagle 2012 - 2012
McDonald's Corporation 2011 - 2011
Skills
accounting, computers, Computer Graphics, Microsoft Office, Microsoft Publisher, communication, Marketing, Social Media, Customer Service, Microsoft Excel, Retail, Time Management, Sales, Cashiering, Microsoft Word
Education
Kent State University at Ashtabula 2011 — 2012
Photojournalism
Ashtabula County Joint Vocational School 2009 — 2011
Business Technology
Silvia Hung Silvia Hung's Support.com Experience July 2010 - February 2011
Job Senior Accountant at SolarCity
Industry Consumer Services
Experience
SolarCity July 2012 - December 2014
WageWorks February 2011 - July 2012
support.com July 2010 - February 2011
Cypress Lawn Cementary Association December 2007 - January 2010
School Apparel, Inc. April 2007 - November 2007
San Francisco Chronicle December 2006 - April 2007
HJK Imports, Inc June 2006 - November 2006
Police Activities League January 2004 - January 2006
Jetrich International, Inc July 1996 - August 1999
Skills
Payroll, Accounts Payable, Journal Entries, Bank Reconciliation, Sales Tax, Accounting, Account Reconciliation, QuickBooks, Financial Reporting, Forecasting, General Ledger, Great Plains Software, Cash Management, Cash Flow Forecasting, ADP Payroll, Peachtree, Microsoft Excel, Multi-state Payroll..., Payroll Taxes, 1099 Preparation, GAAP, Accruals, Auditing
Education
UC Berkeley 2004 — 2007
B.A., Economics
College of San Mateo 2002 — 2004
A.A, Accounting
SolarCity July 2012 - December 2014
WageWorks February 2011 - July 2012
support.com July 2010 - February 2011
Cypress Lawn Cementary Association December 2007 - January 2010
School Apparel, Inc. April 2007 - November 2007
San Francisco Chronicle December 2006 - April 2007
HJK Imports, Inc June 2006 - November 2006
Police Activities League January 2004 - January 2006
Jetrich International, Inc July 1996 - August 1999
Skills
Payroll, Accounts Payable, Journal Entries, Bank Reconciliation, Sales Tax, Accounting, Account Reconciliation, QuickBooks, Financial Reporting, Forecasting, General Ledger, Great Plains Software, Cash Management, Cash Flow Forecasting, ADP Payroll, Peachtree, Microsoft Excel, Multi-state Payroll..., Payroll Taxes, 1099 Preparation, GAAP, Accruals, Auditing
Education
UC Berkeley 2004 — 2007
B.A., Economics
College of San Mateo 2002 — 2004
A.A, Accounting
Bianca Bell Bianca Bell's Support.com Experience December 2014 - Present
Job Customer Service Representative at Support.com
Industry Computer Software
Experience
Support.com December 2014 - Present
Safe Security February 2014 - January 2015
Alorica May 2010 - August 2013
Alorica October 2012 - April 2013
Education
Ashford University
Bachelor of Business Administration (B.B.A.), Non-Profit/Public/Organizational Management
Support.com December 2014 - Present
Safe Security February 2014 - January 2015
Alorica May 2010 - August 2013
Alorica October 2012 - April 2013
Education
Ashford University
Bachelor of Business Administration (B.B.A.), Non-Profit/Public/Organizational Management
Harold Giddings's Support.com Experience July 2013 - April 2014
Job General Technology Services Provider
Industry Consumer Services
Experience
Freelance Writer April 2015 - July 2015
Apple October 2014 - April 2015
Giddings Computer Services March 2014 - September 2014
support.com July 2013 - April 2014
Computer Connection Consulting September 2011 - August 2013
Indian Creek Camping Resort January 2008 - January 2011
Skills
Networking, Wireless Networking, Computer Repair, Remote Desktop, Software Installation, Computer Security, Troubleshooting, OS X, VPN, TCP/IP, Windows 7, Computer Hardware, Wireless Security, iOS, Virus Removal, Router Configuration, Wireshark, Firewalls, Windows Server, Network Security, Radio Communication, Writing, Freelance Writing, Research
Education
Offensive Security 2011 — 2011
OSWP, Wireless Security
Ashtabula County Joint Vocational School 2007 — 2011
Computer Electronics and Networking Technology
Freelance Writer April 2015 - July 2015
Apple October 2014 - April 2015
Giddings Computer Services March 2014 - September 2014
support.com July 2013 - April 2014
Computer Connection Consulting September 2011 - August 2013
Indian Creek Camping Resort January 2008 - January 2011
Skills
Networking, Wireless Networking, Computer Repair, Remote Desktop, Software Installation, Computer Security, Troubleshooting, OS X, VPN, TCP/IP, Windows 7, Computer Hardware, Wireless Security, iOS, Virus Removal, Router Configuration, Wireshark, Firewalls, Windows Server, Network Security, Radio Communication, Writing, Freelance Writing, Research
Education
Offensive Security 2011 — 2011
OSWP, Wireless Security
Ashtabula County Joint Vocational School 2007 — 2011
Computer Electronics and Networking Technology
Bryan Berndt Bryan Berndt's Support.com Experience March 2012 - September 2013
Job Managed IT Technician
Industry Information Technology and Services
Experience
Sandbox West - RELIABLE IT Computer Service Inc. November 2014 - Present
Regeneration IT September 2013 - Present
Self Employed September 2010 - September 2014
Support.com March 2012 - September 2013
Self Design September 2008 - October 2010
Top Producer Systems July 2007 - February 2008
Top Producer Systems November 2006 - July 2007
Ladybug Organics (now owned by SPUD) July 2005 - July 2006
Stream Intelligent Contact July 2004 - July 2005
Skills
IT Security Best..., Hardware Support, Technical Support, Software Support, Windows Server, Microsoft Exchange, Microsoft Office, Linux, IP Networking, Malware Removal, Account Management, Sales, VoIP protocols SIP, Research, Mac OS, Windows, Customer Service, Social Media, CSS, HTML, Online Marketing, Troubleshooting, Web Analytics, Blogging, Market Analysis, WordPress, Child Development
Education
British Columbia Institute of Technology 2004 — 2004
Linux/Unix Admin/Instillation - A+ & Network +
Sandbox West - RELIABLE IT Computer Service Inc. November 2014 - Present
Regeneration IT September 2013 - Present
Self Employed September 2010 - September 2014
Support.com March 2012 - September 2013
Self Design September 2008 - October 2010
Top Producer Systems July 2007 - February 2008
Top Producer Systems November 2006 - July 2007
Ladybug Organics (now owned by SPUD) July 2005 - July 2006
Stream Intelligent Contact July 2004 - July 2005
Skills
IT Security Best..., Hardware Support, Technical Support, Software Support, Windows Server, Microsoft Exchange, Microsoft Office, Linux, IP Networking, Malware Removal, Account Management, Sales, VoIP protocols SIP, Research, Mac OS, Windows, Customer Service, Social Media, CSS, HTML, Online Marketing, Troubleshooting, Web Analytics, Blogging, Market Analysis, WordPress, Child Development
Education
British Columbia Institute of Technology 2004 — 2004
Linux/Unix Admin/Instillation - A+ & Network +
Philip Dandridge Philip Dandridge's Support.com Experience 2014 - Present
Job Information Technology and Services Professional
Industry Information Technology and Services
Experience
Support.com 2014 - Present
CNS 2011 - 2012
Skills
Computer Hardware, Customer Service, Hardware, Networking, Operating Systems, Management, Teamwork, Technical Support, Problem Solving, Telecommunications, Troubleshooting, Testing, Linux, Windows
Education
ITT Technical Institute-Durham 2012 — 2014
Associates of Science: Electrical Engineering and Technology, Electrical and Electronics Engineering
Support.com 2014 - Present
CNS 2011 - 2012
Skills
Computer Hardware, Customer Service, Hardware, Networking, Operating Systems, Management, Teamwork, Technical Support, Problem Solving, Telecommunications, Troubleshooting, Testing, Linux, Windows
Education
ITT Technical Institute-Durham 2012 — 2014
Associates of Science: Electrical Engineering and Technology, Electrical and Electronics Engineering
Julianne Adinolfi's Support.com Experience January 2015 - Present
Job Client Services Remote Services Technician at Support.com
Industry Retail
Experience
Support.com January 2015 - Present
U-Haul International, Inc. March 2011 - June 2014
Central Bucks School District March 2011 - June 2012
Heating Oil Partners February 2008 - September 2010
Skills
Microsoft Word, Microsoft Office, Customer Service, PowerPoint, Microsoft Excel, Research, Social Networking, Outlook, Time Management, Social Media, Account Management, Public Speaking, Leadership, Teamwork, Facebook, Team Building, Childcare, Data Entry, Advertising, Retail Buying, Selling, Finance, Accounting, Business Analysis, Higher Education, Twitter, LinkedIn, Instagram, Focus Groups, Surveying, Survey Research, Secret Shopping, Mystery Shopping, Confidentiality, Organization, Email Marketing, Email, Perfect Attendance, Timely Decision Making, Entrepreneurship, Investments, Savings, Frugal Living, Bulk Mailing, Mac, Credit Cards, Card Making, Embroidery, Retail, Ebay Sales
Education
Peru State College 2012 — 2014
Bachelor of Business Administration (B.B.A.), Finance and Financial Management Services
Bucks County Community College 2008 — 2010
Associate of Arts (A.A.), Liberal Arts and Sciences, General Studies and Humanities
Central Bucks High School South 2005 — 2007
Support.com January 2015 - Present
U-Haul International, Inc. March 2011 - June 2014
Central Bucks School District March 2011 - June 2012
Heating Oil Partners February 2008 - September 2010
Skills
Microsoft Word, Microsoft Office, Customer Service, PowerPoint, Microsoft Excel, Research, Social Networking, Outlook, Time Management, Social Media, Account Management, Public Speaking, Leadership, Teamwork, Facebook, Team Building, Childcare, Data Entry, Advertising, Retail Buying, Selling, Finance, Accounting, Business Analysis, Higher Education, Twitter, LinkedIn, Instagram, Focus Groups, Surveying, Survey Research, Secret Shopping, Mystery Shopping, Confidentiality, Organization, Email Marketing, Email, Perfect Attendance, Timely Decision Making, Entrepreneurship, Investments, Savings, Frugal Living, Bulk Mailing, Mac, Credit Cards, Card Making, Embroidery, Retail, Ebay Sales
Education
Peru State College 2012 — 2014
Bachelor of Business Administration (B.B.A.), Finance and Financial Management Services
Bucks County Community College 2008 — 2010
Associate of Arts (A.A.), Liberal Arts and Sciences, General Studies and Humanities
Central Bucks High School South 2005 — 2007
Spencer Bollen's Support.com Experience December 2012 - September 2013
Job Corporate Sales Manager at Coalfire Systems, Inc.
Industry Information Technology and Services
Experience
Coalfire Systems, Inc. October 2014 - Present
Xenolinguistic Solutions August 2012 - Present
American Red Cross March 2011 - Present
support.com December 2012 - September 2013
Rosetta Stone July 2010 - December 2012
Seattle International Film Festival May 2012 - June 2012
Seattle International Film Festival May 2011 - June 2011
Skills
Security, Computer Security, Information Security, Network Security, Sales, Spanish, Customer Service, Business Development, Computer Science, Recruiting, Volunteer Recruiting, Disaster Response, Nonprofits, Leadership, Management, Social Media, Marketing, Public Speaking, Training, Volunteer Training, Translation, Spanish-English, Spanish-speaking, Interpretation, CRM, Salesforce.com, Time Management
Education
Seattle University 2005 — 2008
Bachelor of Arts, International Studies, Double Major in Spanish Language and Culture
Gonzaga University 2004 — 2005
Some College, Political Science and Government
Bellevue College 2002 — 2003
Some College, Computer Science, 4.0
Coalfire Systems, Inc. October 2014 - Present
Xenolinguistic Solutions August 2012 - Present
American Red Cross March 2011 - Present
support.com December 2012 - September 2013
Rosetta Stone July 2010 - December 2012
Seattle International Film Festival May 2012 - June 2012
Seattle International Film Festival May 2011 - June 2011
Skills
Security, Computer Security, Information Security, Network Security, Sales, Spanish, Customer Service, Business Development, Computer Science, Recruiting, Volunteer Recruiting, Disaster Response, Nonprofits, Leadership, Management, Social Media, Marketing, Public Speaking, Training, Volunteer Training, Translation, Spanish-English, Spanish-speaking, Interpretation, CRM, Salesforce.com, Time Management
Education
Seattle University 2005 — 2008
Bachelor of Arts, International Studies, Double Major in Spanish Language and Culture
Gonzaga University 2004 — 2005
Some College, Political Science and Government
Bellevue College 2002 — 2003
Some College, Computer Science, 4.0
Mark Vranesh's Support.com Experience 1998 - 2006
Job CFO at App Annie
Industry Internet
Experience
App Annie August 2015 - Present
BrightRoll May 2014 - Present
Center for Innovation and Entrepreneurship Cal Poly San Luis Obispo January 2013 - Present
Homejoy October 2014 - April 2015
Zynga November 2012 - April 2014
Zynga Inc. August 2010 - October 2012
Zynga May 2008 - August 2010
Fortinet April 2006 - May 2007
Support.com 1998 - 2006
Ernst & Young - Palo Alto January 1990 - October 1998
Skills
Start-ups, Revenue Recognition, IPO, Sarbanes-Oxley Act, Mergers, SEC filings, New Business Development, Venture Capital, Financial Reporting, Mergers & Acquisitions, Accounting, Finance, Leadership, Strategic Partnerships, Acquisition Integration, SaaS
Education
California Polytechnic State University-San Luis Obispo 1985 — 1989
App Annie August 2015 - Present
BrightRoll May 2014 - Present
Center for Innovation and Entrepreneurship Cal Poly San Luis Obispo January 2013 - Present
Homejoy October 2014 - April 2015
Zynga November 2012 - April 2014
Zynga Inc. August 2010 - October 2012
Zynga May 2008 - August 2010
Fortinet April 2006 - May 2007
Support.com 1998 - 2006
Ernst & Young - Palo Alto January 1990 - October 1998
Skills
Start-ups, Revenue Recognition, IPO, Sarbanes-Oxley Act, Mergers, SEC filings, New Business Development, Venture Capital, Financial Reporting, Mergers & Acquisitions, Accounting, Finance, Leadership, Strategic Partnerships, Acquisition Integration, SaaS
Education
California Polytechnic State University-San Luis Obispo 1985 — 1989
Matthew Estes Matthew Estes's Support.com Experience September 2014 - Present
Job Computer Science Student with Graphic Design Minor
Industry Computer Software
Experience
Support.com September 2014 - Present
Monkeys in the Playground June 2013 - June 2014
In-Home Care Provider 2012 - 2012
Vapiano 2011 - 2012
Oregon Express Bar & Tavern 2010 - 2011
Mr. Fix-It Construction 2009 - 2010
Skills
Software Design, Teaching, Creative Solutions, Programming, Web Site Development, Coding, Debugging, Educational Software, Communication, Object Oriented Design, Motivating Others, Explaining Things, Putting Out Fires, Calm Under Pressure, Positive Attitude, Punctual, Eloquent, Research, Leadership, Management, Microsoft Office, Microsoft Excel, Training, Customer Service, CSS, jQuery, Project Management, Microsoft Word
Education
Brigham Young University - Idaho 2014 — 2016
Bachelor of Science, Computer Software Engineering
Montgomery College 2012 — 2013
Computer Science
Miami Valley Career Technology Center 2011 — 2011
Emergency Medical Technology/Technician (EMT Paramedic)
Sinclair Community College 2008 — 2010
Culinary Arts/Chef Training
Support.com September 2014 - Present
Monkeys in the Playground June 2013 - June 2014
In-Home Care Provider 2012 - 2012
Vapiano 2011 - 2012
Oregon Express Bar & Tavern 2010 - 2011
Mr. Fix-It Construction 2009 - 2010
Skills
Software Design, Teaching, Creative Solutions, Programming, Web Site Development, Coding, Debugging, Educational Software, Communication, Object Oriented Design, Motivating Others, Explaining Things, Putting Out Fires, Calm Under Pressure, Positive Attitude, Punctual, Eloquent, Research, Leadership, Management, Microsoft Office, Microsoft Excel, Training, Customer Service, CSS, jQuery, Project Management, Microsoft Word
Education
Brigham Young University - Idaho 2014 — 2016
Bachelor of Science, Computer Software Engineering
Montgomery College 2012 — 2013
Computer Science
Miami Valley Career Technology Center 2011 — 2011
Emergency Medical Technology/Technician (EMT Paramedic)
Sinclair Community College 2008 — 2010
Culinary Arts/Chef Training
Micah Rairdon's Support.com Experience August 2013 - June 2014
Job Help Desk Analyst at Haworth
Industry Information Technology and Services
Experience
Haworth September 2014 - Present
Gordon Food Service June 2014 - September 2014
support.com August 2013 - June 2014
Rairdon Computer Services January 2012 - August 2013
Champ LLC September 2011 - January 2012
Staples December 2010 - September 2011
Skills
Computer Hardware..., Computer Repair, HTML, basic CSS, Hard Worker, Fast Learning, Network Operations, Troubleshooting, Technical Support, XP, Windows Vista, Computer Network..., Windows 7, Information Technology, Help Desk Support, Computer Hardware, Windows XP, Security, Laptops, Printers, Networking, Windows, Remote Desktop
Education
Baker College of Muskegon 2013 — 2017
Information Technology and Security, Information Technology
Eastern Wyoming College 2010 — 2010
Frontier School of The Bible 2007 — 2010
Associates of Arts, Youth Ministry
Red Rocks Community College 2006 — 2007
Computer Science, 3.5
Haworth September 2014 - Present
Gordon Food Service June 2014 - September 2014
support.com August 2013 - June 2014
Rairdon Computer Services January 2012 - August 2013
Champ LLC September 2011 - January 2012
Staples December 2010 - September 2011
Skills
Computer Hardware..., Computer Repair, HTML, basic CSS, Hard Worker, Fast Learning, Network Operations, Troubleshooting, Technical Support, XP, Windows Vista, Computer Network..., Windows 7, Information Technology, Help Desk Support, Computer Hardware, Windows XP, Security, Laptops, Printers, Networking, Windows, Remote Desktop
Education
Baker College of Muskegon 2013 — 2017
Information Technology and Security, Information Technology
Eastern Wyoming College 2010 — 2010
Frontier School of The Bible 2007 — 2010
Associates of Arts, Youth Ministry
Red Rocks Community College 2006 — 2007
Computer Science, 3.5
Jeremy Armfield Jeremy Armfield's Support.com Experience February 2012 - Present
Job PTE at support.com
Industry Computer Software
Experience
support.com February 2012 - Present
Geek Squad July 2006 - February 2012
US Army July 1999 - July 2005
Skills
Computer Hardware, Computer Repair, Wireless Networking, Help Desk Support, Virus Removal, Data Backup Solutions, Remote Desktop
Education
Cascadia Community College 2007 — 2008
support.com February 2012 - Present
Geek Squad July 2006 - February 2012
US Army July 1999 - July 2005
Skills
Computer Hardware, Computer Repair, Wireless Networking, Help Desk Support, Virus Removal, Data Backup Solutions, Remote Desktop
Education
Cascadia Community College 2007 — 2008
Virgil Ehi Akwara Virgil Ehi Akwara's Support.com Experience August 2015 - Present
Job Information Technology Manager
Industry Information Technology and Services
Experience
Support.com August 2015 - Present
Final Memories LLC May 2015 - Present
Greenville Underworld August 2015 - Present
independent June 2005 - Present
Salvation Army, Greenville April 2014 - March 2015
Ray & Joan Kroc Community Center July 2013 - April 2014
Computer Direct Outlet November 2012 - 2013
F&W Publishing April 2007 - September 2007
Thinkpath Incorporated, April 2006 - April 2007
convergys 1999 - 2005
Skills
CSS, ASP, Microsoft Office, Photoshop, XML, Flash, Illustrator, Flash Animation, Programming, XHTML, Customer Service, Databases, CMS, Video Production, Layout, Web Design, Blogging, Microsoft SQL Server, Dreamweaver, jQuery, SharePoint, User Interface, Social Networking, Editing, Graphics, HTML, Social Media Marketing, Management, SEO, Visual Basic, Adobe Creative Suite, MySQL, ASP.NET, Web Development, PHP, Information Architecture, Graphic Design, ActionScript, User Experience, Digital Photography, Social Media, IIS, Java, Web Applications, JavaScript, Video Editing, Project Management, HTML 5, User Interface Design, WordPress
Education
University of Cincinnati 1998 — 2002
information technology, programming, engineering, calculus, art, english, physics
Ahmadu Bello University 1994 — 1997
Ijankin 1988 — 1993
Support.com August 2015 - Present
Final Memories LLC May 2015 - Present
Greenville Underworld August 2015 - Present
independent June 2005 - Present
Salvation Army, Greenville April 2014 - March 2015
Ray & Joan Kroc Community Center July 2013 - April 2014
Computer Direct Outlet November 2012 - 2013
F&W Publishing April 2007 - September 2007
Thinkpath Incorporated, April 2006 - April 2007
convergys 1999 - 2005
Skills
CSS, ASP, Microsoft Office, Photoshop, XML, Flash, Illustrator, Flash Animation, Programming, XHTML, Customer Service, Databases, CMS, Video Production, Layout, Web Design, Blogging, Microsoft SQL Server, Dreamweaver, jQuery, SharePoint, User Interface, Social Networking, Editing, Graphics, HTML, Social Media Marketing, Management, SEO, Visual Basic, Adobe Creative Suite, MySQL, ASP.NET, Web Development, PHP, Information Architecture, Graphic Design, ActionScript, User Experience, Digital Photography, Social Media, IIS, Java, Web Applications, JavaScript, Video Editing, Project Management, HTML 5, User Interface Design, WordPress
Education
University of Cincinnati 1998 — 2002
information technology, programming, engineering, calculus, art, english, physics
Ahmadu Bello University 1994 — 1997
Ijankin 1988 — 1993
Matthew Macomber Matthew Macomber's Support.com Experience September 2014 - April 2015
Job Internal IT Analyst/Manager
Industry Computer Networking
Experience
1901 Group June 2015 - Present
1901 Group May 2015 - Present
Support.com September 2014 - April 2015
Skills
Computer Networking, Home Networking, IP Networking, System Administration, Computer Hardware, Computer Security, Computer Network..., Computer Proficiency, Computer Science, Web Development, Programming, Computer Maintenance, Software Development, Business, Small Business, Real Estate, Real Estate Transactions, Commercial Real Estate, Lease Administration, Lease Negotiations
Education
Bellevue University 2012 — 2013
Bachelor's Degree, Computer Information Systems, 3.9
New River Community College 2010 — 2012
Associate's Degree, Business Administration and Management, General, 3.8
New River Community College 2009 — 2011
Associate's Degree, Business/Commerce, General, 3.8
1901 Group June 2015 - Present
1901 Group May 2015 - Present
Support.com September 2014 - April 2015
Skills
Computer Networking, Home Networking, IP Networking, System Administration, Computer Hardware, Computer Security, Computer Network..., Computer Proficiency, Computer Science, Web Development, Programming, Computer Maintenance, Software Development, Business, Small Business, Real Estate, Real Estate Transactions, Commercial Real Estate, Lease Administration, Lease Negotiations
Education
Bellevue University 2012 — 2013
Bachelor's Degree, Computer Information Systems, 3.9
New River Community College 2010 — 2012
Associate's Degree, Business Administration and Management, General, 3.8
New River Community College 2009 — 2011
Associate's Degree, Business/Commerce, General, 3.8
Roderick Mitchell Roderick Mitchell's Support.com Experience June 2008 - February 2012
Job Network Engineer at SupportSpace, Ltd.
Industry Information Technology and Services
Experience
SupportSpace, Ltd. November 2011 - Present
support.com June 2008 - February 2012
Skills
Active Directory, Servers, VMware, TCP/IP, Windows Server, Linux, System Administration, VPN, Network Administration, Network Security, DNS, Troubleshooting, Routers, Cisco Technologies, DHCP, A+ Certified, Firewalls, Microsoft Certified..., Operating Systems, Windows
Education
National Education Center 1991 — 1993
Associate of Arts and Sciences (AAS), Electronic Engineering Technolgy
ATI Career Training Center-Dallas
SupportSpace, Ltd. November 2011 - Present
support.com June 2008 - February 2012
Skills
Active Directory, Servers, VMware, TCP/IP, Windows Server, Linux, System Administration, VPN, Network Administration, Network Security, DNS, Troubleshooting, Routers, Cisco Technologies, DHCP, A+ Certified, Firewalls, Microsoft Certified..., Operating Systems, Windows
Education
National Education Center 1991 — 1993
Associate of Arts and Sciences (AAS), Electronic Engineering Technolgy
ATI Career Training Center-Dallas
Raymond Volosky's Support.com Experience April 2013 - Present
Job Business Technology Expert at Support.com
Industry Information Technology and Services
Experience
Support.com April 2013 - Present
SMART IT Services 2012 - 2013
Great Lakes Internet 2010 - 2012
Skills
Active Directory, Cisco VPN, Cisco Security, Windows Server, Windows & Mac operating..., Language Arts, Written Communication, VMware ESX, Troubleshooting, Microsoft Exchange, Networking, DNS, DHCP, Help Desk Support, Technical Support, VMware
Education
Baker College of Port Huron 2008 — 2013
Bachelor of Science (BS), Computer Network Security
Kellogg Community College 2000 — 2003
Associate of Arts (A.A.), English Language and Literature, General
Support.com April 2013 - Present
SMART IT Services 2012 - 2013
Great Lakes Internet 2010 - 2012
Skills
Active Directory, Cisco VPN, Cisco Security, Windows Server, Windows & Mac operating..., Language Arts, Written Communication, VMware ESX, Troubleshooting, Microsoft Exchange, Networking, DNS, DHCP, Help Desk Support, Technical Support, VMware
Education
Baker College of Port Huron 2008 — 2013
Bachelor of Science (BS), Computer Network Security
Kellogg Community College 2000 — 2003
Associate of Arts (A.A.), English Language and Literature, General
Samuel Grayson's Support.com Experience January 2012 - April 2013
Job Software Engineer at National Instruments
Industry Computer Hardware
Experience
National Instruments January 2014 - Present
Brigham Young University May 2013 - December 2013
Brigham Young University August 2007 - December 2013
Support.com January 2012 - April 2013
Brigham Young University January 2011 - December 2011
Brigham Young University August 2010 - December 2011
Skills
Spanish, Linux, Java, Networking, Project Management, Matlab, HTML, Software Installation, Windows, Customer Service, C++, Teaching, Programming, Microsoft Office, VHDL, C, OS X, PHP, Research
Education
Brigham Young University 2007 — 2013
Bachelor of Science, Computer Engineering, 3.62
National Instruments January 2014 - Present
Brigham Young University May 2013 - December 2013
Brigham Young University August 2007 - December 2013
Support.com January 2012 - April 2013
Brigham Young University January 2011 - December 2011
Brigham Young University August 2010 - December 2011
Skills
Spanish, Linux, Java, Networking, Project Management, Matlab, HTML, Software Installation, Windows, Customer Service, C++, Teaching, Programming, Microsoft Office, VHDL, C, OS X, PHP, Research
Education
Brigham Young University 2007 — 2013
Bachelor of Science, Computer Engineering, 3.62
Carel Miske Carel Miske's Support.com Experience March 2015 - Present
Job Teacher, Technologist, Author
Industry Information Technology and Services
Experience
Support.com March 2015 - Present
NextWave Advocacy, LLC February 2015 - Present
Ninth Lotus Publishing, LLC October 2011 - Present
Skills
Ebooks, InDesign, EPUB, MOBI, TEI lite, TEI, SGML, XML, XML Schema, HTML, CSS, JavaScript, PHP, MySQL, SQL Server, ERD, Java, Python, C, C++, Visual Basic, Basic, Digital Publishing, Writing, Project Management, Database Design, Technical Writing, Editing, jQuery, AJAX, Refactoring, Microsoft Office, Word, Excel, PowerPoint, Book Design, Flash, ActionScript, Videography, Video Editing, System Administration, Drupal, Joomla, Wordpress, Microsoft SQL Server, Microsoft Excel, Microsoft Word, Web Development, Databases, SEO
Education
University of Nevada-Las Vegas 2012 — 2014
Master of Business Administration (M.B.A.)
University of Nevada-Las Vegas 2011 — 2014
Master's Degree, Management Information Systems, 3.925
University of Nevada-Las Vegas - College of Business 2010 — 2011
BSBA, Management Information Systems
College of Southern Nevada 2005 — 2009
AAS, Computing and Information Technology, 3.7
College of Southern Nevada 2005 — 2009
Associate of Arts (AA), General, 3.7
College of Southern Nevada 2005 — 2009
Associate of Business, Business Management, 3.7
University of Wisconsin Center - Rock County 1986 — 1989
N/A, Theatre, Anthropology
The University of South Dakota 1985 — 1986
N/A, Anthropology, Biology
Badger High School 1981 — 1983
Support.com March 2015 - Present
NextWave Advocacy, LLC February 2015 - Present
Ninth Lotus Publishing, LLC October 2011 - Present
Skills
Ebooks, InDesign, EPUB, MOBI, TEI lite, TEI, SGML, XML, XML Schema, HTML, CSS, JavaScript, PHP, MySQL, SQL Server, ERD, Java, Python, C, C++, Visual Basic, Basic, Digital Publishing, Writing, Project Management, Database Design, Technical Writing, Editing, jQuery, AJAX, Refactoring, Microsoft Office, Word, Excel, PowerPoint, Book Design, Flash, ActionScript, Videography, Video Editing, System Administration, Drupal, Joomla, Wordpress, Microsoft SQL Server, Microsoft Excel, Microsoft Word, Web Development, Databases, SEO
Education
University of Nevada-Las Vegas 2012 — 2014
Master of Business Administration (M.B.A.)
University of Nevada-Las Vegas 2011 — 2014
Master's Degree, Management Information Systems, 3.925
University of Nevada-Las Vegas - College of Business 2010 — 2011
BSBA, Management Information Systems
College of Southern Nevada 2005 — 2009
AAS, Computing and Information Technology, 3.7
College of Southern Nevada 2005 — 2009
Associate of Arts (AA), General, 3.7
College of Southern Nevada 2005 — 2009
Associate of Business, Business Management, 3.7
University of Wisconsin Center - Rock County 1986 — 1989
N/A, Theatre, Anthropology
The University of South Dakota 1985 — 1986
N/A, Anthropology, Biology
Badger High School 1981 — 1983
Simon Kane Simon Kane's Support.com Experience 2013 - 2014
Job Overall Geek been there, done that happy to do it again
Industry Information Technology and Services
Experience
Simple Simon's Solutions January 1992 - Present
Support.com 2013 - 2014
Peak Innovations March 2009 - December 2010
City of Cripple Creek January 2008 - March 2008
Software Projects, Inc. (VisionComm) May 1992 - July 2003
Software AG 1984 - 1989
United Banks Service Company 1981 - 1984
Amdahl 1978 - 1981
UNI-COLL 1976 - 1978
AJ Wood Research 1974 - 1976
Skills
Windows, Software Development, Integration, Program Management, SDLC, Operating Systems, ITIL, Telecommunications, Databases, Troubleshooting, Software Project..., Visio, SQL, Requirements Analysis, Cloud Computing, Project Management
Education
Arapahoe Community College 1984 — 1984
Emergency Medical
Colorado State University 1972 — 1973
Computer Science
Glassboro State College
Accounting
Temple University
Business
Simple Simon's Solutions January 1992 - Present
Support.com 2013 - 2014
Peak Innovations March 2009 - December 2010
City of Cripple Creek January 2008 - March 2008
Software Projects, Inc. (VisionComm) May 1992 - July 2003
Software AG 1984 - 1989
United Banks Service Company 1981 - 1984
Amdahl 1978 - 1981
UNI-COLL 1976 - 1978
AJ Wood Research 1974 - 1976
Skills
Windows, Software Development, Integration, Program Management, SDLC, Operating Systems, ITIL, Telecommunications, Databases, Troubleshooting, Software Project..., Visio, SQL, Requirements Analysis, Cloud Computing, Project Management
Education
Arapahoe Community College 1984 — 1984
Emergency Medical
Colorado State University 1972 — 1973
Computer Science
Glassboro State College
Accounting
Temple University
Business
Shane Scoggins Shane Scoggins's Support.com Experience 2008 - June 2013
Job IT Manager
Industry Information Technology and Services
Experience
NDT June 2013 - September 2015
Support.com 2008 - June 2013
Evergreen Networking Services June 2002 - October 2008
WinTec Computer Services June 1997 - June 2002
Skills
•Extremely proficient..., •Excellent customer..., •Superior written and..., •Very adept and always..., Networking, Servers, Technical Support, Active Directory, Windows 7, Routers, Printers, Hardware, Network Administration, Windows XP, Software Installation, Software Documentation, Computer Hardware
Education
Western Business College 1995 — 1997
Associate's degree, Computer Systems Networking
Clark College 1994 — 1995
General Studies
NDT June 2013 - September 2015
Support.com 2008 - June 2013
Evergreen Networking Services June 2002 - October 2008
WinTec Computer Services June 1997 - June 2002
Skills
•Extremely proficient..., •Excellent customer..., •Superior written and..., •Very adept and always..., Networking, Servers, Technical Support, Active Directory, Windows 7, Routers, Printers, Hardware, Network Administration, Windows XP, Software Installation, Software Documentation, Computer Hardware
Education
Western Business College 1995 — 1997
Associate's degree, Computer Systems Networking
Clark College 1994 — 1995
General Studies
Eric South Eric South's Support.com Experience November 2012 - August 2014
Job Senior Developer at Bonk Media
Industry Computer Software
Experience
Bonk Media September 2014 - Present
support.com November 2012 - August 2014
Teleflora January 2011 - February 2012
Teleflora March 2010 - January 2011
Skills
PHP, JavaScript, jQuery, MySQL, Programming, Customer Service, Technical Support, CodeIgniter, cPanel, CentOS, Apache, Troubleshooting
Education
Greene County Tech 2001 — 2009
Arkansas State University
Bonk Media September 2014 - Present
support.com November 2012 - August 2014
Teleflora January 2011 - February 2012
Teleflora March 2010 - January 2011
Skills
PHP, JavaScript, jQuery, MySQL, Programming, Customer Service, Technical Support, CodeIgniter, cPanel, CentOS, Apache, Troubleshooting
Education
Greene County Tech 2001 — 2009
Arkansas State University
Terry Bolton-Williams Terry Bolton-Williams's Support.com Experience January 2015 - Present
Job Client Services Technician at Support.Com
Industry Computer Networking
Experience
support.com January 2015 - Present
teleNetwork November 2013 - January 2015
Skills
Computer Hardware, Customer Service, Microsoft Office, Windows 7, Microsoft Word, Programming, Troubleshooting, Windows, Python, Linux, Network Security, Networking, Technical Support
Education
Kaplan College-Arlington 2012 — 2013
Associate's degree, Computer Networking Technology
support.com January 2015 - Present
teleNetwork November 2013 - January 2015
Skills
Computer Hardware, Customer Service, Microsoft Office, Windows 7, Microsoft Word, Programming, Troubleshooting, Windows, Python, Linux, Network Security, Networking, Technical Support
Education
Kaplan College-Arlington 2012 — 2013
Associate's degree, Computer Networking Technology
LaShawn Hardy LaShawn Hardy's Support.com Experience 2015 - Present
Job Remote Support Technician at Support.com
Industry Outsourcing/Offshoring
Experience
Support.com 2015 - Present
Convergys January 2013 - March 2015
CDS Global October 2012 - January 2013
Comcast Cable August 2004 - December 2009
Skills
Call Center, Process Improvement, BPO, Workforce Management, Vendor Management, Technical Support, Contact Centers, Troubleshooting, Outsourcing, Business Analysis, Software Documentation, Customer Service, Team Leadership, Customer Experience, CRM, Telecommunications, Customer Retention, Team Management, Project Management, Account Management, Visio
Education
Champlain College
Computer Forensics
Support.com 2015 - Present
Convergys January 2013 - March 2015
CDS Global October 2012 - January 2013
Comcast Cable August 2004 - December 2009
Skills
Call Center, Process Improvement, BPO, Workforce Management, Vendor Management, Technical Support, Contact Centers, Troubleshooting, Outsourcing, Business Analysis, Software Documentation, Customer Service, Team Leadership, Customer Experience, CRM, Telecommunications, Customer Retention, Team Management, Project Management, Account Management, Visio
Education
Champlain College
Computer Forensics
Kyle Farris's Support.com Experience March 2013 — May 2013
Job Network Deployments and Integration
Industry Information Technology and Services
Experience
ProTek - Madison Office - Corporate Contracting Division August 2014 — Present
University of Alabama in Huntsville January 2014 — August 2014
ProTek - Madison Office - Retail Division July 2013 — January 2014
support.com March 2013 — May 2013
Digital Dynamics April 2012 — May 2013
Toyota Motor Manufacturing Alabama March 2011 — April 2012
D & R Stratigies 2010 — 2011
Aviation and Missile Research and Development Engineering Center - Prototype Integration Facility May 2005 — August 2008
Auburn University September 2006 — February 2007
Skills
Government Contracting, Six Sigma, Information Technology, Earned Value Management, Analysis, Computer Hardware, Defense, Information Systems, Lean Manufacturing, System Design, System Administration, Quality Assurance, Information Security, Program Management, Information Assurance, Computer Repair, Toyota Production System, Process Engineering, Project Management, Leadership, Integration, Information Security..., SCADA, Software Engineering, Security, Security Clearance, Systems Engineering, DoD, Enterprise Network..., Process Simulation, Root Cause Analysis, Team Leadership, Software Documentation, Cross-functional Team..., Process Improvement, Business Process..., Business Analysis, Computer Security, Strategic Planning, PLC Programming, Manufacturing..., Business Process, Operations Management, Operations Research, Linux
Education
University of Alabama in Huntsville 2014 — 2015
Bachelor's Degree, Industrial and Systems Engineering
Auburn University 2006 — 2010
Industrial Systems Engineering
ProTek - Madison Office - Corporate Contracting Division August 2014 — Present
University of Alabama in Huntsville January 2014 — August 2014
ProTek - Madison Office - Retail Division July 2013 — January 2014
support.com March 2013 — May 2013
Digital Dynamics April 2012 — May 2013
Toyota Motor Manufacturing Alabama March 2011 — April 2012
D & R Stratigies 2010 — 2011
Aviation and Missile Research and Development Engineering Center - Prototype Integration Facility May 2005 — August 2008
Auburn University September 2006 — February 2007
Skills
Government Contracting, Six Sigma, Information Technology, Earned Value Management, Analysis, Computer Hardware, Defense, Information Systems, Lean Manufacturing, System Design, System Administration, Quality Assurance, Information Security, Program Management, Information Assurance, Computer Repair, Toyota Production System, Process Engineering, Project Management, Leadership, Integration, Information Security..., SCADA, Software Engineering, Security, Security Clearance, Systems Engineering, DoD, Enterprise Network..., Process Simulation, Root Cause Analysis, Team Leadership, Software Documentation, Cross-functional Team..., Process Improvement, Business Process..., Business Analysis, Computer Security, Strategic Planning, PLC Programming, Manufacturing..., Business Process, Operations Management, Operations Research, Linux
Education
University of Alabama in Huntsville 2014 — 2015
Bachelor's Degree, Industrial and Systems Engineering
Auburn University 2006 — 2010
Industrial Systems Engineering
Larry Shih's Support.com Experience September 2012 - June 2014
Job Corporate IT Administrator at FreeWheel
Industry Computer & Network Security
Experience
FreeWheel December 2014 - Present
Actiance, Inc. June 2014 - December 2014
Support.com September 2012 - June 2014
support.com October 2006 - June 2014
Comcast IP Services December 2002 - July 2006
Comcast Cable 2002 - 2006
@Home Networks January 2001 - February 2002
Excite@Home January 1998 - January 2002
@Home Networks February 1999 - June 1999
Skills
VoIP, Routers, Troubleshooting, Cisco Technologies, Network Engineering, Technical Support, IP, Unix, TCP/IP, Network Administration, DNS, Linux, Java, DHCP, Networking, Windows, Solaris, Databases, VPN, Hardware, Windows XP, Operating Systems, Windows 7, Testing, VMware, Windows Server, Microsoft Exchange, Call Centers, Red Hat Linux, Routing, Active Directory, Switches, IT Operations, Servers, XML, Help Desk Support, Network Security, System Deployment, Oracle
Education
California State University-Northridge 1996 — 1998
Computer Eng
FreeWheel December 2014 - Present
Actiance, Inc. June 2014 - December 2014
Support.com September 2012 - June 2014
support.com October 2006 - June 2014
Comcast IP Services December 2002 - July 2006
Comcast Cable 2002 - 2006
@Home Networks January 2001 - February 2002
Excite@Home January 1998 - January 2002
@Home Networks February 1999 - June 1999
Skills
VoIP, Routers, Troubleshooting, Cisco Technologies, Network Engineering, Technical Support, IP, Unix, TCP/IP, Network Administration, DNS, Linux, Java, DHCP, Networking, Windows, Solaris, Databases, VPN, Hardware, Windows XP, Operating Systems, Windows 7, Testing, VMware, Windows Server, Microsoft Exchange, Call Centers, Red Hat Linux, Routing, Active Directory, Switches, IT Operations, Servers, XML, Help Desk Support, Network Security, System Deployment, Oracle
Education
California State University-Northridge 1996 — 1998
Computer Eng
Riju Kalarickal's Support.com Experience September 2009 - Present
Job Hosting & IT Manager
Industry Information Technology and Services
Experience
support.com September 2009 - Present
SupportSoft Inc., 2004 - September 2009
Soft Systems Pvt. Ltd. June 1999 - January 2004
Skills
VPN, Troubleshooting, Microsoft Exchange, Routers, Active Directory, Wireless, Routing
Education
Cochin University of Science and Technology 1993 — 1998
B-Tech, Computer Engineering
support.com September 2009 - Present
SupportSoft Inc., 2004 - September 2009
Soft Systems Pvt. Ltd. June 1999 - January 2004
Skills
VPN, Troubleshooting, Microsoft Exchange, Routers, Active Directory, Wireless, Routing
Education
Cochin University of Science and Technology 1993 — 1998
B-Tech, Computer Engineering
Candice Price's Support.com Experience April 2010 - December 2010
Job Infrastructure Engineer
Industry Computer & Network Security
Experience
AJC: Global Jewish Advocacy August 2011 - Present
ALLSector Technology Group 2011 - 2011
Columbia University Medical Center October 2010 - 2011
support.com April 2010 - December 2010
EzeCastle Integration August 2007 - August 2009
Donovan Data Systems May 2005 - July 2007
Skills
VMware, Microsoft Exchange, Linux, Citrix, Blackberry Enterprise..., Windows Server, Network Administration, Virtualization, Active Directory, HTML, Cisco Technologies, System Administration, Cloud Computing, XP, Technical Support, Troubleshooting, SAN, Security, Networking, SharePoint, Backup Exec, Visio, Firewalls, Help Desk Support, Microsoft SQL Server, Software Installation, Servers, NetApp, Windows, Software Documentation, Operating Systems, Windows 7, Infrastructure, NAS, Windows XP
Education
City University of New York-Baruch College - Zicklin School of Business 2000 — 2004
Bachelor of Business Administration (B.B.A.), Computer Information Systems
AJC: Global Jewish Advocacy August 2011 - Present
ALLSector Technology Group 2011 - 2011
Columbia University Medical Center October 2010 - 2011
support.com April 2010 - December 2010
EzeCastle Integration August 2007 - August 2009
Donovan Data Systems May 2005 - July 2007
Skills
VMware, Microsoft Exchange, Linux, Citrix, Blackberry Enterprise..., Windows Server, Network Administration, Virtualization, Active Directory, HTML, Cisco Technologies, System Administration, Cloud Computing, XP, Technical Support, Troubleshooting, SAN, Security, Networking, SharePoint, Backup Exec, Visio, Firewalls, Help Desk Support, Microsoft SQL Server, Software Installation, Servers, NetApp, Windows, Software Documentation, Operating Systems, Windows 7, Infrastructure, NAS, Windows XP
Education
City University of New York-Baruch College - Zicklin School of Business 2000 — 2004
Bachelor of Business Administration (B.B.A.), Computer Information Systems
Radha Basu's Support.com Experience April 1999 - March 2007
Job Chief Executive Officer iMerit Technology Services
Industry Nonprofit Organization Management
Experience
iMerit Technology Services February 2012 - Present
Santa Clara University July 2010 - Present
Anudip Foundation August 2007 - January 2012
support.com April 1999 - March 2007
Hewlett-Packard November 1978 - January 1999
Skills
Nonprofits, Start-ups, Non-profits, Public Speaking, Fundraising, Strategic Planning, Social Media, Program Development, Entrepreneurship, Program Management, Event Planning, Organizational..., Management, Leadership, Strategy, Leadership Development, Business Strategy
Education
Stanford University Graduate School of Business 1992 — 1992
Executive Management Program, Business Administration and Management, General
University of Southern California
Master's degree, Computer Science and Biomedical Engineering
College of Engineering, Guindy
Bachelor of Engineering (BEng), Electrical, Electronics and Communications Engineering
iMerit Technology Services February 2012 - Present
Santa Clara University July 2010 - Present
Anudip Foundation August 2007 - January 2012
support.com April 1999 - March 2007
Hewlett-Packard November 1978 - January 1999
Skills
Nonprofits, Start-ups, Non-profits, Public Speaking, Fundraising, Strategic Planning, Social Media, Program Development, Entrepreneurship, Program Management, Event Planning, Organizational..., Management, Leadership, Strategy, Leadership Development, Business Strategy
Education
Stanford University Graduate School of Business 1992 — 1992
Executive Management Program, Business Administration and Management, General
University of Southern California
Master's degree, Computer Science and Biomedical Engineering
College of Engineering, Guindy
Bachelor of Engineering (BEng), Electrical, Electronics and Communications Engineering
Jason Parry's Support.com Experience December 2006 - September 2011
Job Executive Director at TeleTech
Industry Outsourcing/Offshoring
Experience
TeleTech July 2012 - Present
PlumChoice October 2011 - March 2012
support.com December 2006 - September 2011
Convergys 2003 - 2007
Skills
Call Center, Technical Support, Vendor Management, Workforce Management, Quality Assurance
Education
Carleton University 1987 — 1991
Hillfield-Strathallan College 1982 — 1987
TeleTech July 2012 - Present
PlumChoice October 2011 - March 2012
support.com December 2006 - September 2011
Convergys 2003 - 2007
Skills
Call Center, Technical Support, Vendor Management, Workforce Management, Quality Assurance
Education
Carleton University 1987 — 1991
Hillfield-Strathallan College 1982 — 1987
Jacob (Jake) Blend's Support.com Experience March 2013 - July 2013
Job Pinball Wizard at Tilt Arcade and Alehouse
Industry Information Services
Experience
Tilt Arcade and Alehouse August 2014 - Present
City of Burlington July 2013 - October 2013
support.com March 2013 - July 2013
High Tech Medic 2009 - 2013
Burlington Telecom 2008 - 2009
VEIC 2005 - 2007
Skills
Microsoft Office, Troubleshooting, Call Centers, Telecommunications, IP, Wireless, Customer Service, Juniper, Windows, Vendor Management, Project Management, Linux, Team Building, Direct Sales, Account Management, Photoshop, Strategic Planning, Management, Web Design, Social Media, Graphic Design, Research, Security, DHCP, Routers, DNS, TCP/IP, Operating Systems
Education
Champlain College 2012 — 2014
Bachelor of Science (BS), Computer and Digital Forensics
University of Vermont 1998 — 2001
Tilt Arcade and Alehouse August 2014 - Present
City of Burlington July 2013 - October 2013
support.com March 2013 - July 2013
High Tech Medic 2009 - 2013
Burlington Telecom 2008 - 2009
VEIC 2005 - 2007
Skills
Microsoft Office, Troubleshooting, Call Centers, Telecommunications, IP, Wireless, Customer Service, Juniper, Windows, Vendor Management, Project Management, Linux, Team Building, Direct Sales, Account Management, Photoshop, Strategic Planning, Management, Web Design, Social Media, Graphic Design, Research, Security, DHCP, Routers, DNS, TCP/IP, Operating Systems
Education
Champlain College 2012 — 2014
Bachelor of Science (BS), Computer and Digital Forensics
University of Vermont 1998 — 2001
Carey Burris, CPA's Support.com Experience 2008 - 2009
Job Assistant Controller at SupportSoft
Industry Computer Software
Experience
SupportSoft June 2008 - Present
SupportSoft Inc. 2008 - 2009
SupportSpft, Inc. 2008 - 2009
SupportSoft 2008 - 2009
support.com 2008 - 2009
Opsware 2005 - 2006
Education
California Polytechnic State University-San Luis Obispo 1989 — 1993
BS, Business - Accounting
SupportSoft June 2008 - Present
SupportSoft Inc. 2008 - 2009
SupportSpft, Inc. 2008 - 2009
SupportSoft 2008 - 2009
support.com 2008 - 2009
Opsware 2005 - 2006
Education
California Polytechnic State University-San Luis Obispo 1989 — 1993
BS, Business - Accounting
Marcus Freeman's Support.com Experience December 2008 - Present
Job
Industry Consumer Services
Experience
Support.com December 2008 - Present
Boa Technology July 2005 - September 2008
Children's Museum of Denver May 2005 - July 2005
Best Buy June 2004 - April 2005
Skills
Operations Management, International Project..., Training & Development, Human Resources, Customer Service..., Leadership Development, Technical Project..., Offshore Management, Project Management, Business Process..., Product Development, Team Leadership, Product Design, Concept Development, Footwear, Technical Illustration, Project Staffing, Industrial Design, Graphics, Sketching, Technical Support, Apparel, Wellness Coaching, Athletic Performance, Athletic Facilities, Fitness Industry
Education
Colorado State University
Dual Bachelor Of Liberal Arts, Social Science, Sociology
Metropolitan State University of Denver
Bachelor of Science (B.S.), Industrial Design
Support.com December 2008 - Present
Boa Technology July 2005 - September 2008
Children's Museum of Denver May 2005 - July 2005
Best Buy June 2004 - April 2005
Skills
Operations Management, International Project..., Training & Development, Human Resources, Customer Service..., Leadership Development, Technical Project..., Offshore Management, Project Management, Business Process..., Product Development, Team Leadership, Product Design, Concept Development, Footwear, Technical Illustration, Project Staffing, Industrial Design, Graphics, Sketching, Technical Support, Apparel, Wellness Coaching, Athletic Performance, Athletic Facilities, Fitness Industry
Education
Colorado State University
Dual Bachelor Of Liberal Arts, Social Science, Sociology
Metropolitan State University of Denver
Bachelor of Science (B.S.), Industrial Design
Renee Aye's Support.com Experience May 2014 - July 2014
Job Customer Service Specialist at Avant
Industry Information Services
Experience
Avant July 2015 - Present
Chicago Public School November 2014 - Present
Support.com May 2014 - July 2014
Afni, Inc. - Verizon Wireless September 2012 - May 2014
Alpine Access Cigna Medical, Citibank, Figi's Gifts February 2012 - September 2012
Center for Disease Control & Prevention June 2010 - September 2010
2010 US Census Bureau April 2010 - June 2010
Comerica Bank Wealth Management November 2006 - March 2008
Kelly Services August 1998 - November 2007
TIC Enterprises January 2000 - January 2002
Skills
Data Entry, PowerPoint, Microsoft Office 2010, Database Management, Wordperfect 6.0, Outlook Express 5,, 10 key (by touch), CICS Mainframe, Hogan Mainframe, Check Vision v9.01, ScanView, Netscape 8.0, internet explorer 11, 54 WPM, Lotus Notes, Spar Soft Phone, Access (Beginner), Team Building, Database Admin, Time Management, Troubleshooting, Microsoft Word, Outlook, Administrative..., Public Speaking, Customer Service, Wordperfect, Microsoft Excel, Marketing, Office 2010, Human Resources, Call Centers, Sales, Invoicing, Analysis, Software Documentation
Education
Colorado Techincal University 2012 — 2013
Bachelor, Business, 3.69
Capella University 2008 — 2011
Business Administration and Management, General, 3.97
Avant July 2015 - Present
Chicago Public School November 2014 - Present
Support.com May 2014 - July 2014
Afni, Inc. - Verizon Wireless September 2012 - May 2014
Alpine Access Cigna Medical, Citibank, Figi's Gifts February 2012 - September 2012
Center for Disease Control & Prevention June 2010 - September 2010
2010 US Census Bureau April 2010 - June 2010
Comerica Bank Wealth Management November 2006 - March 2008
Kelly Services August 1998 - November 2007
TIC Enterprises January 2000 - January 2002
Skills
Data Entry, PowerPoint, Microsoft Office 2010, Database Management, Wordperfect 6.0, Outlook Express 5,, 10 key (by touch), CICS Mainframe, Hogan Mainframe, Check Vision v9.01, ScanView, Netscape 8.0, internet explorer 11, 54 WPM, Lotus Notes, Spar Soft Phone, Access (Beginner), Team Building, Database Admin, Time Management, Troubleshooting, Microsoft Word, Outlook, Administrative..., Public Speaking, Customer Service, Wordperfect, Microsoft Excel, Marketing, Office 2010, Human Resources, Call Centers, Sales, Invoicing, Analysis, Software Documentation
Education
Colorado Techincal University 2012 — 2013
Bachelor, Business, 3.69
Capella University 2008 — 2011
Business Administration and Management, General, 3.97
Corey Sexton's Support.com Experience September 2009 - September 2010
Job IT/EHR Systems Manager at RMG Rocky Mountain Gastroenterology
Industry Information Technology and Services
Experience
RMG - Rocky Mountain Gastroenterology May 2013 - Present
Janice L. Birney MD PC October 2010 - April 2013
support.com September 2009 - September 2010
U.S. Geological Survey (USGS) June 2008 - September 2009
Skills
System Administration, Software Documentation, Servers, Windows, Access, Microsoft SQL Server, Data Analysis, Microsoft Office, Healthcare Information..., EHR, EMR, HIPAA, Meaningful Use, Project Management, Healthcare, Data Entry
Education
SUNY Binghamton 2007 — 2008
Bachelor of Science (BS), Molecular Psychobiology
Regis University 2005 — 2007
Neuroscience
Lakewood High School 2001 — 2005
High School
RMG - Rocky Mountain Gastroenterology May 2013 - Present
Janice L. Birney MD PC October 2010 - April 2013
support.com September 2009 - September 2010
U.S. Geological Survey (USGS) June 2008 - September 2009
Skills
System Administration, Software Documentation, Servers, Windows, Access, Microsoft SQL Server, Data Analysis, Microsoft Office, Healthcare Information..., EHR, EMR, HIPAA, Meaningful Use, Project Management, Healthcare, Data Entry
Education
SUNY Binghamton 2007 — 2008
Bachelor of Science (BS), Molecular Psychobiology
Regis University 2005 — 2007
Neuroscience
Lakewood High School 2001 — 2005
High School
Craig Finn's Support.com Experience April 2008 - June 2009
Job Information Security
Industry Computer & Network Security
Experience
Time Warner Cable October 2014 - Present
Atos June 2012 - Present
Kelly Mitchell Group May 2011 - January 2012
Insight Global February 2011 - April 2011
COMSYS March 2010 - March 2011
COMSYS June 2009 - March 2010
support.com April 2008 - June 2009
Skills
CompTIA A+ Certification, CompTIA Network+..., Troubleshooting, DHCP, Switches, Security+, Information Security, Windows Server, VPN, Servers, Network Administration, Active Directory, Operating Systems, Security, Microsoft Exchange, Hardware, XP, Networking, Unix, Windows XP
Education
El Centro College 2012 — 2013
AAS.CIT.NS.CCNA, COMPUTER INFORMATION TECHNOLOGY -- NETWORK ADMINISTRATOR AND SUPPORT, Attending
Austin Community College 2012 — 2012
Linux Professional Institute Certification Series Course, Linux, Completed April 4, 2012
Time Warner Cable October 2014 - Present
Atos June 2012 - Present
Kelly Mitchell Group May 2011 - January 2012
Insight Global February 2011 - April 2011
COMSYS March 2010 - March 2011
COMSYS June 2009 - March 2010
support.com April 2008 - June 2009
Skills
CompTIA A+ Certification, CompTIA Network+..., Troubleshooting, DHCP, Switches, Security+, Information Security, Windows Server, VPN, Servers, Network Administration, Active Directory, Operating Systems, Security, Microsoft Exchange, Hardware, XP, Networking, Unix, Windows XP
Education
El Centro College 2012 — 2013
AAS.CIT.NS.CCNA, COMPUTER INFORMATION TECHNOLOGY -- NETWORK ADMINISTRATOR AND SUPPORT, Attending
Austin Community College 2012 — 2012
Linux Professional Institute Certification Series Course, Linux, Completed April 4, 2012
Shane Cooney's Support.com Experience June 2009 - August 2009
Job Design Engineer at SeaSpine Inc
Industry Biotechnology
Experience
SeaSpine Inc July 2015 - Present
Integra LifeSciences June 2014 - July 2015
Camino Cardiovascular Group January 2014 - May 2014
Stanford University School of Medicine June 2012 - August 2012
Lifespan June 2011 - June 2012
support.com June 2009 - August 2009
Skills
Biomedical Engineering, Research, PowerPoint, Microsoft Excel, Microsoft Word, Matlab, Maya, Mimics, Solidworks, Python, Medical Devices, Biomechanics, Orthopedic, SolidWorks, Microsoft Office, Social Media
Education
Brown University 2012 — 2013
Master of Science (MS), Biomedical Engineering
Brown University 2008 — 2012
Bachelor of Science (BS), Biomedical Engineering
SeaSpine Inc July 2015 - Present
Integra LifeSciences June 2014 - July 2015
Camino Cardiovascular Group January 2014 - May 2014
Stanford University School of Medicine June 2012 - August 2012
Lifespan June 2011 - June 2012
support.com June 2009 - August 2009
Skills
Biomedical Engineering, Research, PowerPoint, Microsoft Excel, Microsoft Word, Matlab, Maya, Mimics, Solidworks, Python, Medical Devices, Biomechanics, Orthopedic, SolidWorks, Microsoft Office, Social Media
Education
Brown University 2012 — 2013
Master of Science (MS), Biomedical Engineering
Brown University 2008 — 2012
Bachelor of Science (BS), Biomedical Engineering
Joseph Zancocchio's Support.com Experience July 2011 - May 2013
Job System Administrator at New York Internet Company
Industry Information Services
Experience
New York Internet October 2014 - Present
New York Internet Company May 2013 - October 2014
support.com July 2011 - May 2013
City University of New York August 2009 - August 2011
Skills
Microsoft Office, Customer Service, Microsoft Excel, Windows, HTML, Microsoft Word, Strategic Planning, SQL, Troubleshooting, Project Management, Research, PowerPoint, Java, Software Documentation, Team Building, Unix, Network Administration, System Administration
Education
City University of New York-College of Staten Island 2005 — 2010
Bachelor of Science (BS), Mathematics
New York Internet October 2014 - Present
New York Internet Company May 2013 - October 2014
support.com July 2011 - May 2013
City University of New York August 2009 - August 2011
Skills
Microsoft Office, Customer Service, Microsoft Excel, Windows, HTML, Microsoft Word, Strategic Planning, SQL, Troubleshooting, Project Management, Research, PowerPoint, Java, Software Documentation, Team Building, Unix, Network Administration, System Administration
Education
City University of New York-College of Staten Island 2005 — 2010
Bachelor of Science (BS), Mathematics
David(Jason) Young's Support.com Experience August 2009 - November 2010
Job Manufacturing Specialist
Industry Semiconductors
Experience
Texas Instruments March 2014 - Present
LKQ Corporation August 2012 - January 2014
Support.com August 2009 - November 2010
Freescale Semiconductor February 2008 - January 2009
Dell August 2004 - September 2005
Tracker Marine August 2003 - August 2004
El Dorado Motors January 1999 - January 2002
Reliable Chevrolet January 1997 - January 1999
Young Oldsmobile - Cadillac January 1995 - January 1997
Skills
Customer Service, Sales, Training, Manufacturing, Process Improvement, Inventory Control, Automotive, Call Centers, Vehicles, Automobile, Cold Calling, Sales Operations, Parts, Customer Retention, Customer Satisfaction, Account Management, Inventory Management, Team Building
Education
Austin Community College 2009 — 2009
PC Technician
Sherman High School 1990 — 1993
Diploma
Texas Instruments March 2014 - Present
LKQ Corporation August 2012 - January 2014
Support.com August 2009 - November 2010
Freescale Semiconductor February 2008 - January 2009
Dell August 2004 - September 2005
Tracker Marine August 2003 - August 2004
El Dorado Motors January 1999 - January 2002
Reliable Chevrolet January 1997 - January 1999
Young Oldsmobile - Cadillac January 1995 - January 1997
Skills
Customer Service, Sales, Training, Manufacturing, Process Improvement, Inventory Control, Automotive, Call Centers, Vehicles, Automobile, Cold Calling, Sales Operations, Parts, Customer Retention, Customer Satisfaction, Account Management, Inventory Management, Team Building
Education
Austin Community College 2009 — 2009
PC Technician
Sherman High School 1990 — 1993
Diploma
Giovanni Manning's Support.com Experience October 2014 - March 2015
Job Remote Services Technician at Support.com
Industry Information Technology and Services
Experience
Self-Employed October 2010 - Present
Support.com October 2014 - March 2015
Stefanini November 2013 - May 2014
HD Supply April 2013 - April 2013
Einstein Healthcare Network August 2012 - February 2013
Geek Squad November 2009 - January 2010
Geeks On Site October 2008 - September 2009
Skills
Computer Support, Active Directory, Laptops, Remote Desktop, Windows 7, XP, Computer Hardware, Windows Server, Help Desk Support, LogMeIn, Technical Support, Software Installation, Hardware, Networking, Security, Windows XP, Operating Systems
Education
ITT Technical Institute-Bensalem 2008 — 2010
Associate's degree, Computer Engineering
Trenton Central High School 2003 — 2007
HS Diploma
Self-Employed October 2010 - Present
Support.com October 2014 - March 2015
Stefanini November 2013 - May 2014
HD Supply April 2013 - April 2013
Einstein Healthcare Network August 2012 - February 2013
Geek Squad November 2009 - January 2010
Geeks On Site October 2008 - September 2009
Skills
Computer Support, Active Directory, Laptops, Remote Desktop, Windows 7, XP, Computer Hardware, Windows Server, Help Desk Support, LogMeIn, Technical Support, Software Installation, Hardware, Networking, Security, Windows XP, Operating Systems
Education
ITT Technical Institute-Bensalem 2008 — 2010
Associate's degree, Computer Engineering
Trenton Central High School 2003 — 2007
HS Diploma
Jonathan Velez-muniz's Support.com Experience March 2015 - Present
Job Computer Detection Sistems Reparier at US ARMY ORDENANCE CORPS
Industry Computer & Network Security
Experience
Support.com March 2015 - Present
US ARMY ORDENANCE CORPS February 2009 - April 2013
Esquerdo Podiatry Centers June 2008 - January 2009
Continental Airlines 2007 - 2008
Skills
Security, Network Security, Windows, Java, Firewalls, HTML, Microsoft Office, TCP/IP, Problem Solving, System Administration
Education
Texas A&M University 2014 — 2016
Bachelor's Degree, Computer Science with Management and Networking
Central Texas College 2011 — 2012
Associate's degree, Information Technology
Ponce Paramedical College Inc 2005 — 2007
Technical Certification, Operating Room Technitian
Support.com March 2015 - Present
US ARMY ORDENANCE CORPS February 2009 - April 2013
Esquerdo Podiatry Centers June 2008 - January 2009
Continental Airlines 2007 - 2008
Skills
Security, Network Security, Windows, Java, Firewalls, HTML, Microsoft Office, TCP/IP, Problem Solving, System Administration
Education
Texas A&M University 2014 — 2016
Bachelor's Degree, Computer Science with Management and Networking
Central Texas College 2011 — 2012
Associate's degree, Information Technology
Ponce Paramedical College Inc 2005 — 2007
Technical Certification, Operating Room Technitian
Shane Carstens's Support.com Experience May 2014 - Present
Job PC Repair Tech.
Industry Information Technology and Services
Experience
Support.com May 2014 - Present
The Hot Spot November 2011 - May 2014
Caleris, Inc June 2007 - January 2011
Skills
Troubleshooting Hardware, troubleshooting software, upgrades, Hardware, Laptops, Networking, Active Directory, Wireless, Computer Repair, Troubleshooting, Operating Systems, LANDesk, Motherboards, Windows Server, Windows 7, VMware, Dameware, Upgrades, A+ Certified, Software Installation, Help Desk Support, Technical Support, Windows, Dell Computers, Group Policy, XP, Antivirus, Blackberry, System Deployment, Cabling, Remote Desktop, Remote Access, Windows Vista, Virus Removal, LAN-WAN, Hardware Support, Printers, Windows XP Pro, Wireless Networking, Windows 2000, Server Administration, iPhone Support, Hardware Installation, DHCP, Windows XP, Customer Service, Call Centers, System Administration, Software Documentation, Team Building
Education
Century College 1996 — 1996
High School GED, High School/Secondary Diplomas and Certificates
Support.com May 2014 - Present
The Hot Spot November 2011 - May 2014
Caleris, Inc June 2007 - January 2011
Skills
Troubleshooting Hardware, troubleshooting software, upgrades, Hardware, Laptops, Networking, Active Directory, Wireless, Computer Repair, Troubleshooting, Operating Systems, LANDesk, Motherboards, Windows Server, Windows 7, VMware, Dameware, Upgrades, A+ Certified, Software Installation, Help Desk Support, Technical Support, Windows, Dell Computers, Group Policy, XP, Antivirus, Blackberry, System Deployment, Cabling, Remote Desktop, Remote Access, Windows Vista, Virus Removal, LAN-WAN, Hardware Support, Printers, Windows XP Pro, Wireless Networking, Windows 2000, Server Administration, iPhone Support, Hardware Installation, DHCP, Windows XP, Customer Service, Call Centers, System Administration, Software Documentation, Team Building
Education
Century College 1996 — 1996
High School GED, High School/Secondary Diplomas and Certificates
Gwen Finton's Support.com Experience May 2014 - Present
Job MultiTenant Remote Service Technician at Support.com
Industry Computer Networking
Experience
Support.com May 2014 - Present
One Solution cnr August 2013 - May 2014
Suarez Corporation Industries June 2012 - May 2013
Interspace Technologies Inc. June 2013 - 2013
Case Farms March 2012 - December 2012
Influent April 2005 - December 2009
Skills
Microsoft Office, Excel, Word, Customer Relations, Problem Solving, Inventory Management, Team Building, Coaching, Advertising, AutoCAD, Documentation, Sales Management, People Skills, Always Punctual, Supervisory Skills, Microsoft Office 2007, Office 2010, Windows 7, Windows Vista, Windows 8, Quality Assurance, Quality Control, Quality Auditing, Customer Service, Software Documentation, Microsoft Word, Microsoft Excel, Training, Management, Operating Systems, Security, Troubleshooting, Sales, Customer Satisfaction, VoIP, Managed Services
Education
Brown Mackie College-North Canton 2013 — 2016
Computer Networking & Applications, Computer Networking, 3.4
Brown Mackie College-North Canton 2013 — 2014
Associate's degree, Computer Networking and Applications
Support.com May 2014 - Present
One Solution cnr August 2013 - May 2014
Suarez Corporation Industries June 2012 - May 2013
Interspace Technologies Inc. June 2013 - 2013
Case Farms March 2012 - December 2012
Influent April 2005 - December 2009
Skills
Microsoft Office, Excel, Word, Customer Relations, Problem Solving, Inventory Management, Team Building, Coaching, Advertising, AutoCAD, Documentation, Sales Management, People Skills, Always Punctual, Supervisory Skills, Microsoft Office 2007, Office 2010, Windows 7, Windows Vista, Windows 8, Quality Assurance, Quality Control, Quality Auditing, Customer Service, Software Documentation, Microsoft Word, Microsoft Excel, Training, Management, Operating Systems, Security, Troubleshooting, Sales, Customer Satisfaction, VoIP, Managed Services
Education
Brown Mackie College-North Canton 2013 — 2016
Computer Networking & Applications, Computer Networking, 3.4
Brown Mackie College-North Canton 2013 — 2014
Associate's degree, Computer Networking and Applications
Mary (White) Waltuch's Support.com Experience March 2010 - Present
Job Senior Training Manager at Support.com
Industry Computer Software
Experience
support.com March 2010 - Present
Putnam Investments 1987 - 2001
Skills
Training, E-Learning, Leadership Development, Executive Facilitation, Strategic Planning, Quality Management, Continuous Improvement, Project Management, Operations Management, Change Management, Technical Support, Call Centers, Putting the Customer..., Collaborative Problem..., Team Building, Cross Functional Team..., Virtual Teams, Communication Skills, Suggestion Programs, Sales Rep Training
Education
Bunker Hill Community College
Accounting
Quincy College
Accounting
support.com March 2010 - Present
Putnam Investments 1987 - 2001
Skills
Training, E-Learning, Leadership Development, Executive Facilitation, Strategic Planning, Quality Management, Continuous Improvement, Project Management, Operations Management, Change Management, Technical Support, Call Centers, Putting the Customer..., Collaborative Problem..., Team Building, Cross Functional Team..., Virtual Teams, Communication Skills, Suggestion Programs, Sales Rep Training
Education
Bunker Hill Community College
Accounting
Quincy College
Accounting
Jacob Reece's Support.com Experience 2010 - April 2011
Job TAC Engineer at Cisco
Industry Computer Networking
Experience
Cisco January 2015 - Present
Ciena May 2014 - January 2015
North Carolina State University February 2013 - May 2014
North Carolina State University November 2012 - February 2013
North Carolina State University March 2012 - November 2012
North Carolina State University August 2011 - March 2012
support.com 2010 - April 2011
Central Carolina Community College August 2008 - May 2010
REECE ELECTRIC January 2001 - May 2010
Skills
Troubleshooting, Operating Systems, Linux, Computer Hardware, Electronics, Software Installation, Windows, Java, Computer Repair, Information Technology, Programming, TCP/IP, Networking, C++, Soldering, Verilog, Matlab, Customer Service, Technical Support, Embedded Systems, C, Labview, Digital Electronics, Circuit Design, Microprocessors, BMC Remedy, Call Center Development, VMware, Testing, Hardware, PLC Programming, Windows Server, Help Desk Support, Cisco Technologies
Education
North Carolina State University 2011 — 2014
Bachelor of Science (B.S.), Electrical Engineering
North Carolina State University 2011 — 2014
Bachelor of Science (B.S.), Computer Engineering
Central Carolina Community College 2008 — 2010
Associate of Science (A.S.), Electronic Engineering Technology
Central Carolina Community College 2008 — 2010
Associate of Science (A.S.), Computer Engineering Technology
Cisco January 2015 - Present
Ciena May 2014 - January 2015
North Carolina State University February 2013 - May 2014
North Carolina State University November 2012 - February 2013
North Carolina State University March 2012 - November 2012
North Carolina State University August 2011 - March 2012
support.com 2010 - April 2011
Central Carolina Community College August 2008 - May 2010
REECE ELECTRIC January 2001 - May 2010
Skills
Troubleshooting, Operating Systems, Linux, Computer Hardware, Electronics, Software Installation, Windows, Java, Computer Repair, Information Technology, Programming, TCP/IP, Networking, C++, Soldering, Verilog, Matlab, Customer Service, Technical Support, Embedded Systems, C, Labview, Digital Electronics, Circuit Design, Microprocessors, BMC Remedy, Call Center Development, VMware, Testing, Hardware, PLC Programming, Windows Server, Help Desk Support, Cisco Technologies
Education
North Carolina State University 2011 — 2014
Bachelor of Science (B.S.), Electrical Engineering
North Carolina State University 2011 — 2014
Bachelor of Science (B.S.), Computer Engineering
Central Carolina Community College 2008 — 2010
Associate of Science (A.S.), Electronic Engineering Technology
Central Carolina Community College 2008 — 2010
Associate of Science (A.S.), Computer Engineering Technology
Craig Funk's Support.com Experience March 2015 - Present
Job RemoteServices Technician at Support.com
Industry Information Technology and Services
Experience
Support.com March 2015 - Present
Cape Fear Community College January 2013 - December 2014
Uncle Louie’s Pizza Lounge June 2012 - September 2012
Slice Of Life September 2005 - June 2012
Peak Performance January 1997 - September 2005
Skills
Computer Maintenance, Computer Repair, Computer Hardware, Computer Network..., Food, Wellness, Personal Training, Fitness, Athletics, Fitness Training, Strength Training, Customer Service, Social Networking, Microsoft Office, Sales, Coaching, Microsoft Word, Public Speaking, Research, Teaching, Team Leadership, CPR Certified, Event Planning
Education
Cape Fear Community College 2013 — 2014
Associate's Degree, Computer Information Technology
University of North Carolina at Wilmington 1997 — 1998
Bachelor of Arts (B.A.), Health and Physical Education/Fitness
Support.com March 2015 - Present
Cape Fear Community College January 2013 - December 2014
Uncle Louie’s Pizza Lounge June 2012 - September 2012
Slice Of Life September 2005 - June 2012
Peak Performance January 1997 - September 2005
Skills
Computer Maintenance, Computer Repair, Computer Hardware, Computer Network..., Food, Wellness, Personal Training, Fitness, Athletics, Fitness Training, Strength Training, Customer Service, Social Networking, Microsoft Office, Sales, Coaching, Microsoft Word, Public Speaking, Research, Teaching, Team Leadership, CPR Certified, Event Planning
Education
Cape Fear Community College 2013 — 2014
Associate's Degree, Computer Information Technology
University of North Carolina at Wilmington 1997 — 1998
Bachelor of Arts (B.A.), Health and Physical Education/Fitness
Leo Wilson II's Support.com Experience April 2008 - June 2010
Job
Industry Defense & Space
Experience
Northrop Grumman Corporation June 2010 - Present
support.com April 2008 - June 2010
Skills
Operating Systems, Troubleshooting, Software Documentation, Technical Support, Unix, Hardware, Firewalls, Routers, Windows, Wireless, Printers, Training, Network Security, Security, Security Clearance, Microsoft Office, Computer Hardware
Education
Texas A&M University 2008 — 2012
BA, Computer Information Systems
Augusta Technical College 1997 — 2000
Associate's degree, Marketing/Marketing Management, General
Northrop Grumman Corporation June 2010 - Present
support.com April 2008 - June 2010
Skills
Operating Systems, Troubleshooting, Software Documentation, Technical Support, Unix, Hardware, Firewalls, Routers, Windows, Wireless, Printers, Training, Network Security, Security, Security Clearance, Microsoft Office, Computer Hardware
Education
Texas A&M University 2008 — 2012
BA, Computer Information Systems
Augusta Technical College 1997 — 2000
Associate's degree, Marketing/Marketing Management, General
Ruth Franco's Support.com Experience October 2009 - September 2010
Job Financial Education
Industry Financial Services
Experience
WFG - World Financial Group September 2014 - Present
Keynote DeviceAnywhere March 2011 - October 2013
Keynote DeviceAnywhere March 2011 - October 2013
Planned Parenthood Mar Monte September 2010 - January 2011
Support.com October 2009 - September 2010
Support.com 2005 - 2009
Liberate Technologies October 2004 - June 2005
Aptech Engineering March 2003 - May 2004
Marimba, inc February 1999 - July 2002
Skills
Accounting, General Ledger, Financial Reporting, Accounts Payable
Education
California State University-Hayward - School of Business and Economics
BS, Accounting
WFG - World Financial Group September 2014 - Present
Keynote DeviceAnywhere March 2011 - October 2013
Keynote DeviceAnywhere March 2011 - October 2013
Planned Parenthood Mar Monte September 2010 - January 2011
Support.com October 2009 - September 2010
Support.com 2005 - 2009
Liberate Technologies October 2004 - June 2005
Aptech Engineering March 2003 - May 2004
Marimba, inc February 1999 - July 2002
Skills
Accounting, General Ledger, Financial Reporting, Accounts Payable
Education
California State University-Hayward - School of Business and Economics
BS, Accounting
Brandon Tipton's Support.com Experience December 2008 - July 2012
Job Owner, Designer, Developer at Tipton Resources
Industry Internet
Experience
Tipton Resources January 2004 - Present
Apple August 2012 - April 2013
support.com December 2008 - July 2012
Circuit City/Firedog October 2005 - December 2006
Skills
HTML, Windows, Web Design, Photoshop, Adobe Creative Suite, iOS, Microsoft Office, PowerPoint, Microsoft Word, Graphic Design, Illustrator, InDesign, Microsoft Excel, Logo Design, Customer Service, Website Development, Technical Support, Wordpress, Joomla, Drupal, Dreamweaver
Education
Arizona State University 2010 — 2012
Bachelor’s of Applied Science, Website and Internet Programming
Austin Community College 2008 — 2010
Associate’s of Applied Science, Graphic Design Specialization
Coppell Highschool 1997 — 1999
Shaker Heights Highschool 1995 — 1997
Tipton Resources January 2004 - Present
Apple August 2012 - April 2013
support.com December 2008 - July 2012
Circuit City/Firedog October 2005 - December 2006
Skills
HTML, Windows, Web Design, Photoshop, Adobe Creative Suite, iOS, Microsoft Office, PowerPoint, Microsoft Word, Graphic Design, Illustrator, InDesign, Microsoft Excel, Logo Design, Customer Service, Website Development, Technical Support, Wordpress, Joomla, Drupal, Dreamweaver
Education
Arizona State University 2010 — 2012
Bachelor’s of Applied Science, Website and Internet Programming
Austin Community College 2008 — 2010
Associate’s of Applied Science, Graphic Design Specialization
Coppell Highschool 1997 — 1999
Shaker Heights Highschool 1995 — 1997
Daniel Creech's Support.com Experience February 2012 - November 2014
Job Solutions Engineer at support.com
Industry Airlines/Aviation
Experience
Federal Aviation Administration - FAA October 2014 - February 2015
support.com February 2012 - November 2014
Skills
Microsoft Office, Excel, Customer Service, Word, Customer Relations, Operating Systems, TCP/IP, Troubleshooting, Microsoft Word, Computer Hardware, Java, Microsoft Excel, Windows 7, System Administration, Windows
Education
Whatcom Community College 2002 — 2004
Associate of Arts and Sciences (A.A.S.), Computer Science
Central Washington University
Bachelor's degree, Flight Technology
Federal Aviation Administration - FAA October 2014 - February 2015
support.com February 2012 - November 2014
Skills
Microsoft Office, Excel, Customer Service, Word, Customer Relations, Operating Systems, TCP/IP, Troubleshooting, Microsoft Word, Computer Hardware, Java, Microsoft Excel, Windows 7, System Administration, Windows
Education
Whatcom Community College 2002 — 2004
Associate of Arts and Sciences (A.A.S.), Computer Science
Central Washington University
Bachelor's degree, Flight Technology
Arin Gregory's Support.com Experience February 2011 - July 2011
Job IT Manager at Lauren Concrete
Industry Business Supplies and Equipment
Experience
Lauren Concrete June 2015 - Present
UniVista LLC January 2014 - Present
UniVista LLC July 2011 - January 2014
support.com February 2011 - July 2011
Office Depot March 2005 - January 2011
Fry's Electronics February 1999 - February 2005
Education
Austin Community College 2011 — 2011
Certificate, MCSE/MCSA
California State Polytechnic University-Pomona 1997 — 1999
None, Electrical and Computer Engineering
Lauren Concrete June 2015 - Present
UniVista LLC January 2014 - Present
UniVista LLC July 2011 - January 2014
support.com February 2011 - July 2011
Office Depot March 2005 - January 2011
Fry's Electronics February 1999 - February 2005
Education
Austin Community College 2011 — 2011
Certificate, MCSE/MCSA
California State Polytechnic University-Pomona 1997 — 1999
None, Electrical and Computer Engineering
Soutta Thipharacksa's Support.com Experience February 2014 - Present
Job Operator B at Reynolds Consumer Products
Industry Information Technology and Services
Experience
Reynolds Consumer Products October 2014 - Present
support.com February 2014 - Present
Moore Co April 2013 - Present
ThyssenKrupp July 2009 - December 2011
William B. Meyer, Inc. 2005 - 2006
Navis Pack & Ship 1999 - 2004
Skills
Six Sigma, Lean Manufacturing, Continuous Improvement, Manufacturing, Logistics, Operations Management, Kanban, Troubleshooting, Purchasing, Black Belt, Inventory Management, DMAIC, Value Stream Mapping, Green Belt, Team Leadership, Kaizen, TPM, ISO, Root Cause Analysis, 5S, TQM, MRP, Software Installation, Networking, Servers, Help Desk Support, Printers, Supply Chain, Remote Desktop, BMC Remedy, Supply Chain Management
Education
Central Texas College 2012 — 2014
Computer Science
Bullard Haven Technical 1999 — 2003
Certificate, Computer Science
Reynolds Consumer Products October 2014 - Present
support.com February 2014 - Present
Moore Co April 2013 - Present
ThyssenKrupp July 2009 - December 2011
William B. Meyer, Inc. 2005 - 2006
Navis Pack & Ship 1999 - 2004
Skills
Six Sigma, Lean Manufacturing, Continuous Improvement, Manufacturing, Logistics, Operations Management, Kanban, Troubleshooting, Purchasing, Black Belt, Inventory Management, DMAIC, Value Stream Mapping, Green Belt, Team Leadership, Kaizen, TPM, ISO, Root Cause Analysis, 5S, TQM, MRP, Software Installation, Networking, Servers, Help Desk Support, Printers, Supply Chain, Remote Desktop, BMC Remedy, Supply Chain Management
Education
Central Texas College 2012 — 2014
Computer Science
Bullard Haven Technical 1999 — 2003
Certificate, Computer Science
Ariana Bickell's Support.com Experience April 2013 - Present
Job Intern at St. Mary Medical Center
Industry Health, Wellness and Fitness
Experience
support.com April 2013 - Present
Self-Employed July 2011 - Present
St. Mary Medical Center June 2013 - October 2013
Self-Employed June 2011 - January 2012
Woodside Priory School August 2009 - June 2011
Self-Employed August 2009 - June 2011
Skills
Childcare, CPR certified, AED certified, First Aid certified, Tutoring, Fitness
Education
Chapman University 2012 — 2015
Bachelor of Science (B.S.), Biology and Kinesiology
Duquesne University 2011 — 2011
Athletic Training, Health Systems Management, Women's Studies
Woodside Priory School 2007 — 2011
High School Diploma
support.com April 2013 - Present
Self-Employed July 2011 - Present
St. Mary Medical Center June 2013 - October 2013
Self-Employed June 2011 - January 2012
Woodside Priory School August 2009 - June 2011
Self-Employed August 2009 - June 2011
Skills
Childcare, CPR certified, AED certified, First Aid certified, Tutoring, Fitness
Education
Chapman University 2012 — 2015
Bachelor of Science (B.S.), Biology and Kinesiology
Duquesne University 2011 — 2011
Athletic Training, Health Systems Management, Women's Studies
Woodside Priory School 2007 — 2011
High School Diploma
Douglas Vance, MCP's Support.com Experience January 2014 - Present
Job Remote Services Technician at support.com
Industry Information Technology and Services
Experience
support.com January 2014 - Present
mount vernon December 2011 - Present
Chipotle Mexican Grill December 2011 - February 2012
Skills
Microsoft Office, Photoshop, Customer Service
Education
My Computer Career 2013 — 2014
Knox County Career Center 2008 — 2010
Information Technology
support.com January 2014 - Present
mount vernon December 2011 - Present
Chipotle Mexican Grill December 2011 - February 2012
Skills
Microsoft Office, Photoshop, Customer Service
Education
My Computer Career 2013 — 2014
Knox County Career Center 2008 — 2010
Information Technology
Poncho Johnson's Support.com Experience
Job sales associate at support.com
Industry Information Technology and Services
Experience
support.com
Skills
Customer Service, Microsoft Office, Windows, HTML, Project Management, Networking, Troubleshooting, Customer Satisfaction, Java, Sales Management
Education
Colorado Technical University
Associate of Arts and Sciences (AAS)
ITT Technical Institute-Austin
Associate of Arts and Sciences (AAS)
support.com
Skills
Customer Service, Microsoft Office, Windows, HTML, Project Management, Networking, Troubleshooting, Customer Satisfaction, Java, Sales Management
Education
Colorado Technical University
Associate of Arts and Sciences (AAS)
ITT Technical Institute-Austin
Associate of Arts and Sciences (AAS)
Erik Aasgaard's Support.com Experience August 2011 - November 2011
Job Account Manager at EGS Expert Global Solutions
Industry Consumer Services
Experience
EGS - Expert Global Solutions February 2015 - Present
Ivie January 2014 - Present
Xpac December 2013 - January 2014
CSL Plasma October 2013 - December 2013
LeeLocal 2012 - July 2013
Group O April 2012 - September 2012
support.com August 2011 - November 2011
AT&T Mobility July 2009 - May 2011
Skills
Customer Service, Microsoft Office, Microsoft Works, Excel, Word, Inside Sales, PowerPoint, Data Entry, Citrix, Kronos, ADP, Sales Process, Microsoft Excel, Program Management, Google Adwords, Web Design, B2B Marketing, Sales Presentations, Digital Strategy, SEO, SEM, Media Consultation, Social Media, Sales, Social Networking, Marketing Strategy, Marketing, Online Advertising, Social Media Marketing, Marketing Communications, Microsoft Word
Education
Black Hawk College 2008 — 2009
Rock Island High School 2004 — 2008
High School Diploma, General Education, 3.0
EGS - Expert Global Solutions February 2015 - Present
Ivie January 2014 - Present
Xpac December 2013 - January 2014
CSL Plasma October 2013 - December 2013
LeeLocal 2012 - July 2013
Group O April 2012 - September 2012
support.com August 2011 - November 2011
AT&T Mobility July 2009 - May 2011
Skills
Customer Service, Microsoft Office, Microsoft Works, Excel, Word, Inside Sales, PowerPoint, Data Entry, Citrix, Kronos, ADP, Sales Process, Microsoft Excel, Program Management, Google Adwords, Web Design, B2B Marketing, Sales Presentations, Digital Strategy, SEO, SEM, Media Consultation, Social Media, Sales, Social Networking, Marketing Strategy, Marketing, Online Advertising, Social Media Marketing, Marketing Communications, Microsoft Word
Education
Black Hawk College 2008 — 2009
Rock Island High School 2004 — 2008
High School Diploma, General Education, 3.0
Travis Vajgert's Support.com Experience October 2014 - Present
Job Xfinity Home Technical Support at Support.com
Industry Computer & Network Security
Experience
Support.com October 2014 - Present
Self-employed 2004 - Present
Apex Systems December 2013 - October 2014
Hostgator.com April 2013 - September 2013
Skills
Computer Security, Computer Repair, Computer Literate, Software Installation, Antivirus, Access, Networking, Hardware, Firewalls, Troubleshooting, Network Security
Education
Round Rock High School 2008 — 2012
Austin Community College
Austin Community College
Support.com October 2014 - Present
Self-employed 2004 - Present
Apex Systems December 2013 - October 2014
Hostgator.com April 2013 - September 2013
Skills
Computer Security, Computer Repair, Computer Literate, Software Installation, Antivirus, Access, Networking, Hardware, Firewalls, Troubleshooting, Network Security
Education
Round Rock High School 2008 — 2012
Austin Community College
Austin Community College
Brice Smith's Support.com Experience June 2011 - June 2012
Job Data Center Provisioning Technician at Codero
Industry Information Technology and Services
Experience
Codero July 2012 - Present
support.com June 2011 - June 2012
2Wire April 2010 - October 2011
Cox Communications November 2010 - March 2011
Skills
Technical Services, Computer Repair, Computer Security, Programming, Wireless Networking, Software Installation, Software Training, Windows Networking, Linux, Mac OS X, Mac, Linux Server, Linux server..., Ubuntu, Red Hat Linux, Windows, Windows 7, Windows Server, Windows XP Professional, Software Repair, Computer Hardware, Computer Maintenance, PHP, phpMyAdmin, PHP Applications, Web Servers, Amazon Web Services, Social Networking, OS X, XP, Server Administration, Technical Support, Data Center, Amazon Web Services..., Servers, TCP/IP, Linux System..., VoIP, Hands-on Training, VMware, DNS
Education
Central Arizona College
Codero July 2012 - Present
support.com June 2011 - June 2012
2Wire April 2010 - October 2011
Cox Communications November 2010 - March 2011
Skills
Technical Services, Computer Repair, Computer Security, Programming, Wireless Networking, Software Installation, Software Training, Windows Networking, Linux, Mac OS X, Mac, Linux Server, Linux server..., Ubuntu, Red Hat Linux, Windows, Windows 7, Windows Server, Windows XP Professional, Software Repair, Computer Hardware, Computer Maintenance, PHP, phpMyAdmin, PHP Applications, Web Servers, Amazon Web Services, Social Networking, OS X, XP, Server Administration, Technical Support, Data Center, Amazon Web Services..., Servers, TCP/IP, Linux System..., VoIP, Hands-on Training, VMware, DNS
Education
Central Arizona College
Merton Duncan's Support.com Experience August 2013 - Present
Job Remote Service Tech at Support.com
Industry
Experience
Support.com August 2013 - Present
ACS May 2011 - September 2011
Securitas Security Services USA, Inc. April 2006 - March 2011
Convergys June 2005 - April 2006
Skills
CompTIA A+ Certification, CompTIA Network+..., Computer Repair, Computer Maintenance, Windows Vista, Call Centers, Computer Hardware, Windows XP Pro, Windows 7, Computer Security, XP, Software Installation
Education
Computer Career Center a division of Vista College 2012 — 2013
Associate's degree, Network and System Administration/Administrator, 4.0
Support.com August 2013 - Present
ACS May 2011 - September 2011
Securitas Security Services USA, Inc. April 2006 - March 2011
Convergys June 2005 - April 2006
Skills
CompTIA A+ Certification, CompTIA Network+..., Computer Repair, Computer Maintenance, Windows Vista, Call Centers, Computer Hardware, Windows XP Pro, Windows 7, Computer Security, XP, Software Installation
Education
Computer Career Center a division of Vista College 2012 — 2013
Associate's degree, Network and System Administration/Administrator, 4.0
Darrell Denney's Support.com Experience September 2014 - February 2015
Job Remote Services Technician at Support.com
Industry Security and Investigations
Experience
Department of Veterans Affairs June 2015 - Present
Support.com September 2014 - February 2015
G4S Secure Solutions (USA) Inc. February 2013 - May 2014
G4S February 2012 - February 2013
AlliedBarton Security Services May 2010 - February 2012
US Army May 2003 - December 2009
Skills
Security Operations, Security Training, Corporate Security, Physical Security, Security Management, Close Protection, Personal Security, CCTV, Surveillance, Executive Protection, Access Control, Personal Protection, Workplace Violence, Alarm Systems, Private Investigations, Firearms, Asset Protection, Loss Prevention, Weapons, Microsoft Office, Microsoft Excel, Microsoft Word, Security, Protection, Patrol, PSD
Education
Colorado Technical University-Online 2012 — 2017
BS in Information Technology
Austin Peay State University 2008 — 2008
Department of Veterans Affairs June 2015 - Present
Support.com September 2014 - February 2015
G4S Secure Solutions (USA) Inc. February 2013 - May 2014
G4S February 2012 - February 2013
AlliedBarton Security Services May 2010 - February 2012
US Army May 2003 - December 2009
Skills
Security Operations, Security Training, Corporate Security, Physical Security, Security Management, Close Protection, Personal Security, CCTV, Surveillance, Executive Protection, Access Control, Personal Protection, Workplace Violence, Alarm Systems, Private Investigations, Firearms, Asset Protection, Loss Prevention, Weapons, Microsoft Office, Microsoft Excel, Microsoft Word, Security, Protection, Patrol, PSD
Education
Colorado Technical University-Online 2012 — 2017
BS in Information Technology
Austin Peay State University 2008 — 2008
Joshua Keenan's Support.com Experience May 2010 - August 2013
Job IT Infrastructure Manager
Industry Computer Software
Experience
Robert Half Technology February 2015 - Present
3Points, LLC August 2013 - October 2014
support.com May 2010 - August 2013
Chicago Transit Authority April 2008 - April 2010
U.S. Cellular May 2006 - April 2008
Skills
Networking, Windows Server, VoIP, Break Fix, Customer Service, Sales, Windows 7, Windows XP Pro, Mac, Network Design, Wireless Networking, Wireless Routers, Routers, Router Configuration, Managed Switches, Asterisk, Troubleshooting, Switches, DHCP, DNS, Wireless
Education
Ashworth University 2012 — 2014
Bachelor of Science (BS), Computer and Information Systems
Argo Community High Scool 2000 — 2004
Robert Half Technology February 2015 - Present
3Points, LLC August 2013 - October 2014
support.com May 2010 - August 2013
Chicago Transit Authority April 2008 - April 2010
U.S. Cellular May 2006 - April 2008
Skills
Networking, Windows Server, VoIP, Break Fix, Customer Service, Sales, Windows 7, Windows XP Pro, Mac, Network Design, Wireless Networking, Wireless Routers, Routers, Router Configuration, Managed Switches, Asterisk, Troubleshooting, Switches, DHCP, DNS, Wireless
Education
Ashworth University 2012 — 2014
Bachelor of Science (BS), Computer and Information Systems
Argo Community High Scool 2000 — 2004
Igor Korolchuk's Support.com Experience July 2014 - Present
Job Remote Support Technician at Support.com
Industry Information Technology and Services
Experience
Support.com July 2014 - Present
Star OES Services, LLC. March 2009 - Present
College of DuPage August 2011 - July 2014
Skills
Dreamweaver, WordPress, Photoshop, Microsoft Windows, Microsoft Office, Adobe Photoshop, HTML, CSS, Web Development, Computer Hardware, PHP, Computer Graphics Design, C++, Python, Java, Data Entry, Ellucian Colleague, Microsoft Excel, Customer Service, Technical Support, Ellucian Colleague UI, Remote Administration, Linux, Linux command line
Education
College of DuPage 2011 — 2013
Associate's Degree
West Chicago Community High School 2005 — 2009
High School
Support.com July 2014 - Present
Star OES Services, LLC. March 2009 - Present
College of DuPage August 2011 - July 2014
Skills
Dreamweaver, WordPress, Photoshop, Microsoft Windows, Microsoft Office, Adobe Photoshop, HTML, CSS, Web Development, Computer Hardware, PHP, Computer Graphics Design, C++, Python, Java, Data Entry, Ellucian Colleague, Microsoft Excel, Customer Service, Technical Support, Ellucian Colleague UI, Remote Administration, Linux, Linux command line
Education
College of DuPage 2011 — 2013
Associate's Degree
West Chicago Community High School 2005 — 2009
High School
Alexander Glanville's Support.com Experience January 2012 - July 2012
Job Technician at Equinox IT Services
Industry Information Technology and Services
Experience
Equinox IT Services April 2013 - Present
PlumChoice October 2012 - March 2013
support.com January 2012 - July 2012
Teleperformance, USA August 2007 - November 2010
US Navy November 2002 - April 2004
Convergys August 2000 - June 2002
Skills
Windows 7, Troubleshooting, Technical Support, Active Directory, Computer Hardware, Windows Server, Windows XP, Software Installation, Servers, Windows 8, CompTIA A+ Certification, Network Administration, Microsoft Exchange, Networking, DHCP, TCP/IP, Hardware, Mac OS, Avaya IP Telephony, Routers, Windows, Testing, Microsoft Technologies, Laptops
Education
American InterContinental University 2004 — 2006
Bachelor of Business Administration (B.B.A.), Management, 3.5
Equinox IT Services April 2013 - Present
PlumChoice October 2012 - March 2013
support.com January 2012 - July 2012
Teleperformance, USA August 2007 - November 2010
US Navy November 2002 - April 2004
Convergys August 2000 - June 2002
Skills
Windows 7, Troubleshooting, Technical Support, Active Directory, Computer Hardware, Windows Server, Windows XP, Software Installation, Servers, Windows 8, CompTIA A+ Certification, Network Administration, Microsoft Exchange, Networking, DHCP, TCP/IP, Hardware, Mac OS, Avaya IP Telephony, Routers, Windows, Testing, Microsoft Technologies, Laptops
Education
American InterContinental University 2004 — 2006
Bachelor of Business Administration (B.B.A.), Management, 3.5
Tiara White's Support.com Experience 2011 - 2012
Job Computer Software Professional
Industry Computer Software
Experience
support.com 2011 - 2012
TeleTech August 2007 - April 2008
Skills
Technical Support, Customer Service, Customer Satisfaction, Microsoft Office, Microsoft Word, Microsoft Excel, Typing
Education
American Public University System 2012 — 2014
Bachelor of Science (BS), Information Technology
Keiser University-Ft Lauderdale 2009 — 2011
Associate of Science (AS), Information Technology
support.com 2011 - 2012
TeleTech August 2007 - April 2008
Skills
Technical Support, Customer Service, Customer Satisfaction, Microsoft Office, Microsoft Word, Microsoft Excel, Typing
Education
American Public University System 2012 — 2014
Bachelor of Science (BS), Information Technology
Keiser University-Ft Lauderdale 2009 — 2011
Associate of Science (AS), Information Technology
Garrett Willis's Support.com Experience 2010 - 2012
Job Program Manager / System Administrator at NHRA
Industry Sports
Experience
NHRA April 2004 - Present
Support.com 2010 - 2012
NBC News January 2007 - 2009
SimpleNet 2007 - 2009
AAA 2001 - 2003
Education
California State University-San Bernardino 2009 — 2012
Bachelor's degree, Environmental Science
California State Polytechnic University-Pomona 2004 — 2007
Biotechnology
Southwestern College 2000 — 2003
Associate's degree, Computer Science
NHRA April 2004 - Present
Support.com 2010 - 2012
NBC News January 2007 - 2009
SimpleNet 2007 - 2009
AAA 2001 - 2003
Education
California State University-San Bernardino 2009 — 2012
Bachelor's degree, Environmental Science
California State Polytechnic University-Pomona 2004 — 2007
Biotechnology
Southwestern College 2000 — 2003
Associate's degree, Computer Science
Scott Booher's Support.com Experience March 2012 - April 2013
Job Customer Engineer 2 at NCR Corporation
Industry Information Technology and Services
Experience
NCR Corporation June 2013 - Present
Support.com March 2012 - April 2013
Viper Systems April 2007 - March 2012
Skills
Operating Systems, Remote Desktop, Windows, OS X, Troubleshooting, Technical Support, Windows Server, Computer Hardware, Windows 7, Active Directory, ATMs, Networking, Social Networking, ATM Networks, Customer Service, Customer Relations, Electro-mechanical, Computer Proficiency, Computer Repair, IT Solutions, Microsoft Office, Phone Etiquette, Remote Troubleshooting
Education
Liberty Christian School 2001 — 2005
High School, High School/Secondary Diplomas and Certificates
Apollo Career Center 2003 — 2004
Technical School, Computer Installation and Repair Technology/Technician
NCR Corporation June 2013 - Present
Support.com March 2012 - April 2013
Viper Systems April 2007 - March 2012
Skills
Operating Systems, Remote Desktop, Windows, OS X, Troubleshooting, Technical Support, Windows Server, Computer Hardware, Windows 7, Active Directory, ATMs, Networking, Social Networking, ATM Networks, Customer Service, Customer Relations, Electro-mechanical, Computer Proficiency, Computer Repair, IT Solutions, Microsoft Office, Phone Etiquette, Remote Troubleshooting
Education
Liberty Christian School 2001 — 2005
High School, High School/Secondary Diplomas and Certificates
Apollo Career Center 2003 — 2004
Technical School, Computer Installation and Repair Technology/Technician