LoanCare, A ServiceLink Company
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LoanCare, A ServiceLink Company Employees
1st Class Real Estate August 2014 - Present
Keffer Realty March 2014 - August 2014
LoanCare, A ServiceLink Company January 2012 - October 2013
Al's Taxi and Auto October 2009 - November 2011
Gallery of Homes Realtors, Inc. February 2011 - October 2011
HSBC Card Services March 2007 - August 2009
Skills
Short Sales, Investment Properties, Foreclosures, Mortgage Lending, Real Estate, Real Estate Transactions, First Time Home Buyers, Mortgage Banking, Loans, Referrals, FHA, REO, Residential Homes, Condos, Property, Buyer Representation, Residential Mortgages, HUD, Finance, Negotiation, Marketing, Contract Negotiation, FHA financing, Leases, Asset Management, Selling, Sellers, Customer Service, Time Management, Credit, Single Family Homes, Investors, Small Business, Real Estate Investor, Investments, Closings, Real Estate License, Listings, Sales, Apartments, Mortgage Servicing, Training, Leadership, Customer Satisfaction, Home Staging, Buyers, Rentals, Cold Calling, Social Networking, Accounting
Education
Tidewater Community College 2004 — 2006
Sociology
Chowan College 2003 — 2004
Criminal Justice
LoanCare, A ServiceLink Company Hazard SpecialistQBE North America2007 - 2013
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English
Education
Pontificia Universidad Católica de Puerto Rico 1976 — 1980
Bachelor's Degree, Pshychology
WR Systems September 2013 - Present
LoanCare, A ServiceLink Company February 2012 - September 2013
Priority Staffing August 2011 - February 2012
Skills
Leadership, Training, Account Management, Office Administration, Microsoft Office, Data Entry, Customer Service, Microsoft Word, Microsoft Excel, Outlook, PowerPoint, Policy, Event Planning, Nonprofits, Document Management, Government, Software Documentation, Program Management, Analysis, Conflict Resolution, Fundraising, Volunteer Management, Program Development
Education
Norfolk State University
Bachelors of Arts, Political Science
LoanCare, A ServiceLink Company January 2014 - Present
Morrison Mahoney LLP October 2011 - September 2012
Doonan, Graves & Longoria, LLC September 2008 - October 2011
Beverly Hospital October 2003 - January 2008
Skills
Document Review, Social Networking, Legal Writing, Legal Research
Education
Lasell College 2005 — 2008
Bachelor of Applied Science (BASc), Criminal Justice/Political Science
ABNB Federal Credit Union May 2014 - February 2015
LoanCare, A ServiceLink Company 2012 - 2014
Fulton Financial Corporation 2009 - 2012
Fulton Financial Corporation 2006 - 2009
Chartway Federal Credit Union 2004 - 2006
Skills
Customer Service, Process Improvement, Loans, Credit, Banking, Team Building, Finance, Mortgage Lending, Leadership, Mortgage Banking, Sales, Microsoft Word, Management, Training, Risk Management, Microsoft Office, Credit Analysis, Retail Banking, Consumer Lending, Financial Analysis
Education
Keller Graduate School of Management of DeVry University 2014 — 2015
Master of Business Administration (MBA), Project Management
DeVry University 2013 — 2014
Bachelor of Science (B.S.), Technical and Operations Management
Tidewater Community College
Associate of Arts and Sciences (AAS), Information Systems Technology
LoanCare, A ServiceLink Company August 2015 - Present
LoanCare, A ServiceLink Company January 2015 - August 2015
Chartway Federal Credit Union January 2008 - January 2015
Great Bridge/Hickory Family YMCA October 2002 - April 2013
Skills
Consumer Lending, Credit, Credit Analysis, Mortgage Lending, Commercial Lending, Credit Risk, Lines Of Credit, Small Business Lending, Customer Service, Microsoft Excel, Microsoft Office, Sales, Strategic Planning, Team Building
Education
Tidewater Community College 2002 — 2005
Hickory High School 1998 — 2002
LoanCare, A ServiceLink Company August 2015 - Present
Arby's Restaurant Group, Inc. March 2009 - June 2015
Taco Bell January 2006 - June 2008
Skills
Sales, Customer Service, Teamwork, Employee Training, Microsoft Excel, Microsoft Word, Cashiering, Time Management, Microsoft Office, Inventory Management
Education
Radford University - College of Business and Economics 2011 — 2014
Bachelor of Business Administration (B.B.A.), Finance, General
New River Community College 2008 — 2011
Accounting
LoanCare, A ServiceLink Company Relationship ManagerChase2009 - 2012
Green Tree Servicing 2006 - 2009
Skills
Management, Banking, Credit, Risk Management, Mortgage Lending, Customer Service, Finance, Financial Services, Portfolio Management, Relationship Management
Education
University of Phoenix
Bachelor of Arts (B.A.), Business Administration and Management, General
SUPERVALU November 2013 - Present
Tiffany and Bosco February 2012 - November 2013
LoanCare, A ServiceLink Company March 2008 - February 2012
Pilgrim's Pride January 2005 - March 2008
Skills
Payroll, Payroll Taxes, Accounting, Human Resources, Account Management, Escheatment, Fleet Management, Foreclosures, Purchasing, Medical Assisting
Education
Tidewater Tech-Trades 2000 — 2002
Associate's degree, Medical/Clinical Assistant
Norview High School 1996 — 2000
CitiBank March 2015 - Present
Wells Fargo March 2014 - Present
Citi through Adecco September 2014 - February 2015
LoanCare, A ServiceLink Company April 2014 - September 2014
Wells Fargo Home Mortgage April 2012 - January 2013
Wachovia Bank, a Wells Fargo Company 2001 - 2012
First Union National Bank 1998 - 2001
CoreStates New Jersey National Bank 1988 - 1998
New Jersey National Bank 1982 - 1988
Skills
Banking, Training, Call Centers, Customer Service, Coaching, Training Delivery, Outlook, Microsoft Excel, Microsoft Office, Leadership Development, Retail Banking, Live Meeting, Lotus Notes, Public Speaking, Team Building, Call Center, Time Management, Microsoft Word, Mortgage Banking, Customer Relations, Mentoring, PowerPoint, Word, Excel, Problem Solving, Compliance, Branch Operations, Branch Management, Teller Operations, Instructing, Active Listening, Monitoring Performance, LCD Projectors, Active Learning, MSP, Pacer, Branch Banking, Small Business, LexisNexis, Investigation, AML
Education
Marshall University 1972 — 1975
St. Marys High School
LoanCare, A ServiceLink Company April 2015 - Present
UnitedLex Corporation December 2013 - March 2015
Virginia Commonwealth University August 2012 - December 2014
U.S. Equal Employment Opportunity Commission August 2013 - December 2013
International Business Practice Clinic January 2013 - May 2013
University of Richmond School of Law August 2010 - May 2013
Black Law Students Association March 2012 - April 2013
USPTO June 2012 - July 2012
Intellectual Property and Transactional Law Clinic January 2012 - May 2012
Williams Mullen Law Firm May 2011 - December 2011
Skills
Intellectual Property, Licensing, Sales, Leadership, Legal Writing, Entrepreneurship, Litigation, Strategy, Analysis, Civil Litigation, Legal Research, Mediation, Nonprofits, Policy, Trials
Education
Virginia Commonwealth University 2012 — 2014
MBA, Corporate Finance
University of Richmond School of Law 2010 — 2013
Juris Doctor, Law
Virginia Tech 2003 — 2008
Business Management, Political Science
LoanCare, A ServiceLink Company October 2014 - Present
CMA of Louisville September 2007 - June 2012
US Navy July 2000 - January 2007
Skills
Strategic Planning, Office Equipment, Leadership, Public Relations, Sales, Organizational..., Customer Satisfaction, Microsoft Office, Marketing, Microsoft Excel, Budgets, Outlook, Customer Service, Account Management, Management, Office Administration, football coach, PowerPoint, B2B, Leadership Development, Strategic Communications, Internal Communications, Communication Skills, Business Strategy, Business Intelligence, Business Analysis, Corporate Communications, Financial Accounting, Marketing Strategy, Strategic Financial..., Team Building, Salesforce.com, Sales Management
Education
University of Phoenix 2014 — 2016
Master of Technology (M.Tech.), Information Technology Project Management
University of Phoenix 2009 — 2013
Bachelor of Science, Business Management/Communication, 3.0
Jefferson Community College 2007 — 2009
Associates of Science, Business Administrations
Walmart November 2012 - Present
Volt Workforce Solutions January 2013 - November 2013
LoanCare, A ServiceLink Company June 2012 - November 2012
Title Company February 2007 - March 2012
Real Estate company 1999 - March 2012
Skills
Customer Service, Deposits, Retail Banking, Credit, Loans, Banking, Cross Selling, Credit Analysis, Relationship Management, Cash Management, Title Insurance, Branch Banking, Mortgage Lending, Real Estate Transactions, Sales, Team Building, Time Management
Education
Strayer University 2004 — 2007
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Strayer University (VA) 2004 — 2007
Bachelor of Business Administration (BBA), Business Administration and Management, General
LoanCare, A ServiceLink Company August 2014 - Present
Virginia Wesleyan College May 2013 - Present
LoanCare, A ServiceLink Company June 2014 - August 2014
Liberty Tax Service January 2014 - February 2014
Burger King Corporation August 2008 - July 2013
Skills
Time Management, Accounting, Information Systems, Integrity, Supervising, Inventory, Accountability, Schedules, Analytical Skills, Business, Order Fulfillment, Finance, Retirement Planning, Account Reconciliation, Financial Reporting, Reporting & Analysis
Education
Liberty University 2015 — 2016
Master of Science (M.S.), Accounting, 4.0
Virginia Wesleyan College 2010 — 2014
Bachelor of Business Administration (B.B.A.), Accounting, 3.2
U.S. Coast Guard Community Services Command (CG-CSC) September 2014 - Present
Nordstrom June 2014 - August 2014
Nordstrom March 2014 - May 2014
Bank of America February 2012 - March 2014
U.S. Coast Guard Community Services Command (CSC) January 2014 - February 2014
LoanCare, A ServiceLink Company November 2008 - January 2012
Entertainment Cruises Inc. May 2006 - November 2008
Skills
Retail, Fashion, Customer Service, Sales, Management, Buying, Computer Software..., Digital Art, Multimedia Development, Business Analytics, Microsoft Excel, Marketing Communications, Mortgage Banking, Financial Analysis, Process Improvement, Customer Satisfaction, Loss Mitigation
Education
Old Dominion University 2012 — 2015
Bachelor's Degree, Fashion Merchandising
Tidewater Community College 2009 — 2011
Associate's Degree, Business Administration, Graduated
LoanCare, A ServiceLink Company June 2014 - Present
Skills
Financial Analysis, Finance, Loans, Access, Accounting, Mortgage Lending, Risk Management, Auditing, Mortgage Servicing, Financial Services
Education
Old Dominion University 2011 — 2016
B.S.B.A., Finance, General
Elon University 2012 — 2012
Accounting
LoanCare, A ServiceLink Company May 2015 - Present
Loancare Servicing Center June 2014 - Present
EverBank October 2011 - May 2014
Skills
Leadership, Mortgage Lending, Management, Team Building, Vendor Management, Banking, Sales
Education
FSCJ 2010 — 2020
Florida Community College at Jacksonville
LoanCare, A ServiceLink Company June 2015 - Present
Ocwen Financial Corporation March 2013 - June 2015
Ocwen Financial Corporation April 2012 - February 2013
Skills
Risk Management, Portfolio Management, Short Sales, Loss Mitigation, Loan Modifications, Collections, Deed in Lieu, Customer Service, Mortgage Servicing, Personnel Management, Debt Settlement, Asset Management, Residential Mortgages, Call Centers
Education
James Madison University 2009 — 2011
Master of Arts (M.A.)
James Madison University 2007 — 2009
Bachelor of Arts (B.A.), History
APQC May 2015 - Present
Coastal Gastroenterology July 2009 - October 2014
LoanCare, A ServiceLink Company June 2013 - December 2013
Palomar College GEAR UP Partnership Program January 2013 - April 2013
Bell Microproducts July 2005 - April 2008
Skills
PowerPoint, Microsoft Office, Microsoft Excel, Human Resources, Marketing, Microsoft Word, Management, Process Scheduler, Spanish, Analysis, Office Administration, Research, Nonprofits, Medical Assisting, Spanish-speaking, Cold Calling, Community Outreach, Communication, Customer Service, Strategic Partnerships, Medical Coding, Medical Staff Relations, Medical Records, OS X, Windows, HIPAA, Health Insurance, Java, JavaScript, Invoicing, Sales, Gastroenterology
Education
California State University-San Marcos 2010 — 2014
Bachelor's Degree, Global Business Management; Emphasis in Marketing, 3.0
University of Ghana 2012 — 2012
International Marketing
Alabama State University 2006 — 2007
Bachelor of Science (BS), International Business, 4.0
Brock & Scott, PLLC June 2015 - Present
LoanCare, A ServiceLink Company September 2012 - June 2015
Virginia Department Of Motor Vehicles September 2007 - June 2010
Education
Thomas Nelson Community College 2004 — 2006
Associate’s Degree, Adminstration of Justice
Digital Risk August 2015 - Present
LoanCare, A ServiceLink Company April 2015 - August 2015
Green Tree Servicing May 2014 - February 2015
EverBank April 2013 - May 2014
Homeward Residential, Inc. February 2008 - April 2013
US Navy June 1998 - June 2002
Skills
Foreclosures, Financial Risk, Loan Servicing, Loans, Mortgage Lending, Mortgage Servicing, Residential Mortgages, Customer Service, Loss Mitigation, Loan Origination
Education
ITT Technical Institute-Jacksonville 2015 — 2017
Computer Software Technology/Technician
LoanCare, A ServiceLink Company June 2015 - Present
McConnell Library January 2013 - May 2015
Chick-fil-A Corporate August 2010 - August 2011
Skills
Project Management, Adobe Creative Suite, Social Media, Photoshop, Video Editing, Editing, WordPress, Photography, SharePoint, Video, Communication, Script-writing, Adobe Premiere Pro, Dreamweaver, Final Cut Pro, Communication Skills, Microsoft Excel, Team Building, Customer Service, Premiere, Radio Broadcasting, Broadcast Television, Public Speaking
Education
Radford University 2011 — 2015
Bachelor of Science (BS), Communication and Media Studies, 3.5 GPA
LoanCare, A ServiceLink Company August 2015 - Present
S.A.F.E Management June 2014 - Present
First Coast Security Solution April 2010 - August 2015
Jacksonville Transportation Group January 2009 - April 2010
Kelly Services July 2007 - June 2008
P & B Transportation June 2007 - July 2007
City of Jacksonville September 2006 - January 2007
Washington Mutal November 2005 - September 2006
Skills
Computer Security, Customer Service, Networking, Team Leadership, Security Management, Training, Time Management, Policy, Process Scheduler, Management, Transportation, BLS Adult, Child Infant..., Proficient in Computers, Over 15 years of..., Leadership, Security, Physical Security
Education
USF Online Learning Modules 2011 — 2011
Law Enforcement and the Baker Act, Psychology
Elite Security & Investigation, Inc. 2009 — 2009
Security Training Course24 / 16, Security
Florida Community College at Jacksonville 2005 — 2005
ACA, Insurance Claim Adjuster
University of North Florida 1995 — 1998
BA, Psychology
Florida Community College at Jacksonville 1992 — 1995
AA, General
LoanCare, A ServiceLink Company November 2014 - Present
LoanCare, A ServiceLink Company July 2014 - November 2014
LoanCare, A ServiceLink Company December 2012 - July 2014
NCO Group June 2011 - April 2012
Greensboro Coliseum Complex August 2009 - August 2011
Skills
Customer Service, Management, Call Centers, Team Management, Process Improvement, Training, Outsourcing, Customer Satisfaction, Vendor Management, Team Leadership, BPO, Technical Support, Workforce Management, Contact Centers, Customer Experience, Service Delivery, Leadership, Outlook, Microsoft Word, Microsoft Excel, Microsoft Office, PowerPoint
Education
Charles E Jordan High School 2002 — 2006
High School
Bennett College for Women
History
PRA Group (Nasdaq: PRAA) February 2015 - Present
LoanCare, A ServiceLink Company May 2014 - February 2015
LoanCare, A ServiceLink Company March 2013 - May 2014
ASPCA November 2012 - February 2013
KCAP Financial, Inc. May 2012 - August 2012
Skills
Advanced MS Office, Finance, Microsoft Office, Investments, Credit, Analysis, Financial Modeling, Portfolio Management, Valuation, Accounting, Public Speaking, Microsoft Excel, Data Analysis, Financial Analysis, PowerPoint
Education
University at Albany 2007 — 2012
Bachelor of Science, Business Administration - Finance
University at Albany 2007 — 2012
Bachelor of Science, Economics
LoanCare, A ServiceLink Company March 2014 - Present
LoanCare, A ServiceLink Company June 2013 - March 2014
Bank of America December 2009 - June 2013
Wachovia December 2007 - August 2009
Skills
Employee Training, Banking, Management, Financial Services, Microsoft Office, Process Improvement, Coaching, Customer Experience, Office Management, Human Resources, Change Management, Organizational..., Access, Risk Management, SharePoint, Career Development..., Database Design, Data Entry, SharePoint..., Records Management, Notary Public, Spreadsheets, Databases, Articulate Storyline, E-Learning, Learning Management..., SCORM, Project Management, Performance Management, SharePoint Designer
Education
Saint Leo University 2015 — 2017
Master of Business Administration (M.B.A.), Business Administration and Management, General
Saint Leo University 2011 — 2014
Bachelor's degree, Human Resources Management/Personnel Administration, General
Tidewater Community College 2006 — 2009
Associate of Science (A.S.), Business Administration and Management, General
New York State Department of Health December 2014 - Present
Freelance Writer March 2014 - Present
Freelance IT 1998 - Present
NYS Office of General Services October 2014 - December 2014
Family of Woodstock July 2014 - October 2014
Ulster County BOCES July 2013 - July 2014
Earl Industries August 2011 - March 2012
LoanCare, A ServiceLink Company October 2010 - May 2011
Priority Auto October 2009 - October 2010
Robert Half 2008 - 2009
Skills
Teaching, Data Analysis, QuickBooks, Finance, Microsoft Office, Laserfiche, Filemaker Pro, Access, Mac OS X, OS X, FileMaker, Management, Analysis, Research, Blogging, Fundraising, Public Speaking, Windows, Networking, Project Management, Editing, Nonprofits, Community Outreach
Education
New School University 2005 — 2008
Master of Arts (M.A.), Liberal Studies; Philosophy; Literature
State University of New York at Albany 2001 — 2005
Bachelor of Arts (B.A.) with Honors, English; Philosophy; Political Science
Johns Hopkins Bloomberg School of Public Health
Data Science
LoanCare, A ServiceLink Company July 2015 - Present
United Property Associates October 2013 - July 2015
Avis Budget Group March 2012 - October 2013
Amerigroup February 2011 - March 2012
HSBC February 2010 - February 2011
American Center for Law and Justice June 2008 - February 2010
Skills
Property Management, Association Management, Real Estate, Budgets, Contract Management, Time Management, Quality Management, Servant Leadership, Customer Service, Accounts Payable &..., Strategic Planning, Microsoft Office, Management
Education
Old Dominion University 2013 — 2017
Bachelor’s Degree, Business Administration and Management, Minor in Accounting, 3.8
Oscar Frommel Smith High School 2005 — 2009
High School, General, Advanced Studies, 3.7
LoanCare, A ServiceLink Company January 2015 - Present
Skills
Information Technology, Vendor Management, Citrix, Requirements Analysis, Troubleshooting, Process Improvement, Microsoft SQL Server, System Administration, Cloud Computing, Account Management, Project Management, Technical Support, Cisco Technologies, Business Intelligence, Enterprise Software, Active Directory, CISM, Risk Management, COBIT, Asset Management, IT Security Operations, Microsoft Servers, ISACA, Windows Server, Management, Business Analysis, SDLC, SharePoint
Education
Old Dominion University 1989 — 1995
M.S. 95', Clinical Counseling / Psychology
Monacan High School 1988 — 1989
Diploma
Unionville High School 1986 — 1988
LoanCare, A ServiceLink Company December 2014 - Present
St. Augustine Diocesan Council of Catholic Women April 2012 - April 2014
Rels November 2001 - November 2013
Skills
Microsoft Excel, Microsoft Word, Customer Service, Microsoft Office, Photoshop, Teaching, English, Windows, PowerPoint, Outlook, Social Networking, Marketing, Team Building, Leadership, Negotiation, Management, Vendor Management, Customer Satisfaction, Time Management, Team Leadership, Strategic Planning, Training, Analysis, Residential Homes, Mortgage Lending, Investment Properties, Real Estate Transactions, Foreclosures, FHA
Education
Brevard College
Associate's degree
Florida Southern College
Bachelor of Science (BS), Marketing/Marketing Management, General
LoanCare, A ServiceLink Company January 2015 - Present
LoanCare, A ServiceLink Company July 2013 - Present
EverBank March 2013 - July 2013
Homeward Residential, Inc. January 2010 - March 2013
JPMorgan Chase June 2007 - January 2010
Bank of America March 2006 - March 2007
Skills
Quality Assurance, Vendor Management, Call Centers, Loans, Mortgage Servicing
Education
Glendale Community College 1997 — 2000
Associates of Applied Science
Florida Community College at Jacksonville
Associate of Arts and Sciences (A.A.S.)
Greenway High School
TransUnion/Transunion Risk and Alternative Data Solutions November 2014 - Present
New Penn Financial, LLC November 2013 - November 2014
Ocwen Financial Corporation October 2011 - September 2013
LoanCare, A ServiceLink Company May 2009 - October 2011
Heritage First Bancshares, Inc. September 2008 - May 2009
Merrill Lynch October 2007 - September 2008
Moss Developments, LLC October 2006 - September 2007
MorrisSchneiderWittstadt, LLC September 2004 - October 2006
Skills
Contract Negotiation, Foreclosures, Loss Mitigation, REO, Loan Servicing, Intellectual Property, Compliance and Risk..., Executive Management, Compliance, Risk Management, Mortgage Lending, Mortgage Servicing, Loans, Loan Origination, Mortgage Banking, Due Diligence, Mergers & Acquisitions, Residential Mortgages, Finance, Real Estate, Bankruptcy, Portfolio Management, Loan Modifications, Credit, Investments, Financial Services, Securities, Financial Risk, Litigation, Commercial Real Estate, Default, Commercial Lending, Financial Analysis, Insurance, Corporate Law, Corporate Governance, Underwriting
Education
Regent University School of Law 2000 — 2004
Juris Doctor
Regent University 2000 — 2004
Master of Arts
University of West Georgia 1995 — 2000
Bachelor of Science
Rome High School 1991 — 1995
LoanCare, A ServiceLink Company September 2015 - Present
Stewart Title May 2014 - September 2015
Elizabeth City State University October 2006 - April 2014
NC Department of Public Safety July 2004 - June 2006
Skills
Access, Distance Learning, Higher Education, OS X, Active Directory, Microsoft Office, Windows 7, Computer Hardware, Technical Support, Software Installation, Servers, Networking, Software Documentation, Troubleshooting, Customer Service, PowerPoint
Education
Elizabeth City State University 1994 — 1998
Bachelor of Science (BS), Computer Science
Junius H. Rose High School 1991 — 1994
Diploma
LoanCare, A ServiceLink Company August 2014 - Present
LoanCare, A ServiceLink Company March 2013 - May 2014
ServiceLink LoanCare Servicing May 2012 - August 2012
Shapiro & Burson LLC October 2007 - July 2010
Skills
Legal Research, Legal Writing, Research, Public Speaking, Legal Documents, Document Review, Mortgage Servicing, Federal & State..., Loan Servicing, Legal Issues, Mortgage Lending
Education
Regent University School of Law 2011 — 2014
Doctor of Law (J.D.)
Old Dominion University 2004 — 2007
Bachelors of Science, Criminal Justice
TEKsystems August 2015 - Present
LoanCare a ServiceLink company March 2012 - August 2015
Pyramid Consulting July 2011 - March 2012
Bridge Technical Solutions March 2011 - July 2011
TEKsystems September 2010 - March 2011
US Embassy Ottawa April 2009 - September 2009
Premier Alliance Group April 2008 - November 2008
Countrywide June 2000 - November 2006
City of Portland, Bureau of Risk Management March 1998 - October 1999
Best Consulting December 1997 - March 1998
Skills
Program Management, Process Improvement, PMO, Risk Management, SDLC, Project Management, Business Analysis, Vendor Management, Visio, Project Portfolio..., Management, Analysis, Software Project..., PMP, Resource Management, Team Building, IT Service Management, Business Process..., Databases, ITIL, Workshop Facilitation, Change Management, Agile Methodologies, Enterprise Architecture, Security, Business Requirements, Requirements Gathering, MS Project, Disaster Recovery, IT Management, Business Intelligence, Negotiation, Sourcing, Project Planning, Integration, Cross-functional Team..., Team Leadership, Governance, ERP, Requirements Analysis, IT Strategy, Outsourcing, Agile Project Management, Project Delivery, Enterprise Software, Information Technology, Systems Analysis, SharePoint, Business Process, Software Documentation
Education
University of California, Santa Barbara 2000 — 2001
Certificate, Project Management
West Liberty University 1981 — 1983
BS, Business Administration: Management
LoanCare, A ServiceLink Company 2008 - Present
LandAmerica 2004 - 2008
Loancare 1998 - December 2004
Skills
Mortgage Servicing, Banking, Management, Operations Management, Loans, Mortgage Lending, Loan Servicing, Mortgage Banking, Process Improvement, Business Analysis, Loss Mitigation, Credit, Refinance, Risk Management, Team Building, Negotiation, FHA, Call Centers
Education
Strayer University 2002 — 2006
Michigan State University 1987 — 1989
Accounting
LoanCare, A ServiceLink Company May 2011 - Present
LoanCare, A ServiceLink Company May 2011 - Present
Education
George Washington 1982 — 1984
LoanCare, A ServiceLink Company January 2010 - Present
Samuel I. White, P.C. January 2007 - October 2009
United Auto Credit Corporation April 2002 - January 2007
Skills
EXCEL, WINDOWS, WORD,..., Legal Documents, Document Review
Education
Hampton University 1981 — 1982
LoanCare, A ServiceLink Company 2015 - Present
GE Power & Water - GE Mobile Water 2010 - 2014
GE Water & Process Technologies - GE Mobile Water 2008 - 2010
GE Water & Process Technologies 2005 - 2008
GE Security, Interlogix 2002 - 2005
GE Fanuc Automation - CDI Inc. 2000 - 2002
GE Fanuc Automation 1995 - 2000
University of Virginia Medical Center 1992 - 1995
Canon USA 1991 - 1992
U.S. Army 1985 - 1989
Skills
Strategic Financial..., Managerial Finance, Analysis, Process Improvement, Variance Analysis, Six Sigma, Financial Planning, Financial Analysis, Internal Controls, Forecasting, Financial Audits, Financial Accounting, Auditing, Sarbanes-Oxley Act, US GAAP, Data Analysis, SAP, Accounting, Make vs Buy, Productivity, Cash Management, Sales Analysis, Margin Analysis, Pricing Strategy, Transfer Pricing, Operations Management, Financial Forecasting, People Skills, Financial Reporting, Capital Budgeting, Profit Margins, Management, Leadership, Strategy
Education
The College of William and Mary - The Mason School of Business 1989 — 1991
Master of Business Administration (M.B.A.), Finance & Marketing
University of Mississippi 1981 — 1985
Bachelor of Business Administration (B.B.A.), Finance
RoundPoint Financial Group August 2015 - Present
LoanCare, A ServiceLink Company August 2014 - August 2015
Nationstar Mortgage August 2012 - August 2014
BBVA Compass May 2011 - September 2012
Integrated Capital Strategies June 2009 - December 2011
Bank of America February 2006 - December 2009
Fannie Mae February 2000 - November 2006
Skills
Commercial Banking, Loans, Credit, Consumer Lending, Banking, Workout, Lines Of Credit, Credit Analysis, Credit Risk, Financial Risk, Loan Origination, Mortgage Banking, Portfolio Management, Mortgage Lending, Residential Mortgages
Education
University of Baltimore 1990 — 1992
Bachelor's degree, Business Administration and Management, General
University of Baltimore
Bachelor of Arts (B.A.), Political Science
PRA Group (Nasdaq: PRAA) April 2015 - Present
LoanCare, A ServiceLink Company April 2014 - April 2015
IBM Seterus, Inc. February 2013 - April 2014
IBM Seterus, Inc. June 2011 - February 2013
IBM Seterus, Inc. August 2010 - May 2011
Skills
Management, Access, Cross-functional Team..., Databases, Market Research, Marketing Strategy, Sales Management, Strategy, Project Management, Banking, Microsoft Excel, Microsoft Office, Analysis, Business Analysis, Team Building, Process Improvement, Customer Service, Leadership
Education
Oregon State University 2005 — 2009
Bachelor's of Science, Business Administration
Oregon State University
Bachelor of Business Administration (B.B.A.), Marketing/Marketing Management, General
LoanCare, A ServiceLink Company April 2014 - Present
Shapiro Brown & Alt September 2012 - August 2013
A Mobile Gym Tumblebus September 2007 - August 2011
Carrow Baptist Church January 2005 - June 2007
Skills
Westlaw, Legal Research, Lexis, Document Review, Legal Writing, Legal Assistance, Trials, Document Drafting, Wordperfect, Notary Public, Courts, Litigation, Filing, Legal Documents, Litigation Support, Management, Data Entry, Communication, Outlook
Education
Bryant and Stratton College 2010 — 2012
Associate, Applied Science Paralegal Studies
Bryant & Stratton College - Virginia Beach
Associate of Arts and Sciences (A.A.S.), Legal Assistant/Paralegal
LoanCare, A ServiceLink Company March 2015 - Present
LoanCare, A ServiceLink Company August 2014 - Present
LoanCare, A ServiceLink Company August 2014 - Present
Court of Appeals of Virginia June 2013 - August 2013
Office of the Chief Staff Attorney of the Virginia Supreme Court May 2013 - June 2013
Portfolio Recovery Associates, Inc. June 2012 - August 2012
Glasser & Glasser, PLC May 2011 - August 2011
Skills
Legal Research, Legal Writing, Litigation, Creditors' Rights, Spanish, Legal Assistance, Editing, Courts, Policy Analysis, Research, Nonprofits, Mediation, Westlaw, Corporate Law, Lexis, Community Outreach, Public Speaking, Public Policy
Education
Regent University School of Law 2011 — 2014
Doctor of Law (J.D.), Law
Virginia Polytechnic Institute and State University 2007 — 2011
Bachelor of Arts (B.A.), History
LoanCare, A ServiceLink Company November 2014 - Present
LoanCare, A ServiceLink Company July 2012 - Present
Education
Villanova University 2014 — 2015
Master's Certificate in Applied Project Management, Project Management
Villanova University 2010 — 2012
Graduate, Master of Science, Human Resource Development, 3.4
Old Dominion University 2006 — 2010
Bachelor of Science, Sociology
LoanCare, A ServiceLink Company June 2012 - Present
Education
Old Dominion University
LoanCare, A ServiceLink Company April 2012 - Present
Link Market Services 2006 - 2011
HBOS Australia (Capital Finance) 2006 - 2006
Iron Mountain Australia Pty Ltd (previously Pickford's Records Management) 2005 - 2005
Skills
Account Reconciliation, Accounting, Accounts Receivable, Financial Analysis, Financial Services, Management, Project Management
Education
TAFE 2003 — 2005
Accounting
Chenega Government Consulting, LLC December 2013 - Present
Delta Career Education Corporation July 2012 - September 2013
USI Insurance Services January 2011 - July 2012
LoanCare, A ServiceLink Company July 2003 - January 2011
Skills
Accounting, Account Reconciliation, GAAP, General Ledger, Tax Preparation, Financial Statements, Auditing, Financial Reporting, Income Tax, Journal Entries, Tax Returns, Budgets, Accruals, Sales Tax, Bookkeeping, Forecasting, Cash Flow, Internal Audit, Expense Reports, Accounts Payable &..., Adobe Acrobat, Microsoft Excel, Database Queries
Education
Becker College 2015 — 2016
CPA
Strayer University 2014 — 2016
Master of Business Administration (M.B.A.), Project Management
Villanova University 2015 — 2015
Government & Commercial Contracting
University of Phoenix 2008 — 2013
Bachelor of Applied Science (BASc), Accounting and Business/Management
LoanCare, A ServiceLink Company September 2012 - Present
Skills
Mortgage Servicing, Microsoft Office, NMLS, Licensing, Legal Compliance, Corporate Finance, Corporate Law, Legal Research, Legal Writing, Westlaw, Corporate Governance, Securities Regulation, Document Drafting, Due Diligence
Education
Florida Coastal School of Law 2007 — 2010
Doctor of Law (J.D.)
University of Virginia 2001 — 2005
Bachelor of Arts (B.A.), English Language and Literature, General
Homes Media Solutions (Homes.com Division of Dominion Enterprises) 2013 - 2014
ValueOptions 2012 - 2013
LoanCare, A ServiceLink Company 2011 - 2012
USPTO 2006 - 2010
Education
George Mason University 2002 — 2006
B.S. Systems Engineering
LoanCare, A ServiceLink Company 2012 - Present
ServiceLink LoanCare Servicing April 2011 - Present
ServiceLink LoanCare Servicing April 2011 - Present
HSBC Global Banking and Markets May 1986 - November 2007
BANKERS TRUST June 1980 - August 1984
Skills
Finance, Foreclosures, Portfolio Management, Management, Banking
Education
Seton Hall University 1980 — 1980
Business/Commerce, General
Baruch College, City University of New York (CUNY) 1975 — 1976
Accounting and Business/Management
LoanCare, A ServiceLink Company June 2014 - Present
Gold Key/PHR Hotels & Resorts July 2013 - November 2013
Crestline Hotels & Resorts May 2012 - May 2013
Landmark Hotel Group December 2009 - September 2010
Landmark Hotel Group July 2006 - December 2009
Skills
PowerPoint, Teamwork, Data Entry, Customer Satisfaction, Front Office, Hotels, Rooms Division, Hospitality, Opera, Training, Food & Beverage, Hospitality Management, Hotel Management, Customer Service, Restaurants, Event Planning, Event Management, Resorts, Sales, Outlook, Catering, Banquets, Telephone Skills, Microsoft Word, Hospitality Industry, Microsoft Excel, Time Management, Call Centers
Education
ECPI College of Technology 1998 — 2000
NA, Computer Programming
Tidewater Community College
LoanCare, A ServiceLink Company 2007 - 2008
Navy Human Resources Service Center Pacific April 2006 - September 2007
Defense Commissary Agency July 2004 - April 2006
Defense Commissary Agency September 2003 - July 2004
Godiva Chocolatier February 2002 - December 2003
US Air Force Environmental Program September 2000 - December 2000
National Marine Fisheries Service Marine Turtle Research Program January 2000 - September 2000
Skills
Cashiering, Customer Service, Inventory Management, Foreclosures, Phone Etiquette, Online Research, Document Management, Document Review, Document Research, Peer Tutoring, SOP authoring, Human Resources, Administrative..., File Management, Data Entry, Grocery Industry, Environmental Science, Natural Resource..., Endangered Species, Close Attention to..., Preparation, Employee Training, Oral & Written..., Work Autonomously, Time Management, Creative Problem Solving, Adaptability, Flexibility, Multi Tasking, Office Automation
Education
University of Hawaii at Manoa 1998 — 2000
Bachelor of Liberal Arts, Environmental Science
Regent's University, London 1997 — 1998
Environmental Studies
New England College 1996 — 1998
Environmental Studies