Service Management Systems
Industry: Company
DescriptionFounded: 1988 Parent organization: SMS Holdings Corporation
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Service Management Systems Employees
Service Management Systems 2012 - Present
Allied Barton Security Services 2006 - 2012
Door Group Service Center 2003 - 2009
Skills
Management, American Welding..., Metallurgy, Security, Microsoft Office, Security Operations
Education
Career Institute of Technology
AWS Certified Welder, Welding
Northampton Community College
Basic Business Management
Service Management Systems August 2012 - Present
FedEx Ground September 2009 - October 2012
Captain D's October 2005 - April 2006
Skills
Customer Service, Organization
Education
Gwinnett Technical College 2012 — 2012
Marion Military Institute 2007 — 2007
Service Management Systems January 2013 - Present
Jones Lang LaSalle December 2009 - December 2009
Prime Retail Services, Inc. September 2004 - January 2009
Skills
Contract Management, Shopping Centers, Operations Management, Strategic Planning, Facilities Management, Budgets, Leadership, Facilities Operations, Customer Service, Contract Negotiation, Team Building, Negotiation, Property Management, Management, Purchasing, Process Scheduler, Customer Satisfaction, Inventory Management
Education
Covenant College 2005 — 2008
Bachelor, Organizational Management
Simon Property Group August 2015 - Present
Simon Property Group June 2012 - Present
The Frederick Group February 2013 - March 2014
Service Management Systems April 2007 - June 2012
LL Bean August 2004 - February 2007
Nestle Waters January 2000 - August 2004
McDowell County May 1998 - December 1999
State of North Carolina August 1996 - December 1999
Skills
Facilities Management, Contract Management, Team Leadership, Planning, Operations Management, Customer Service, Purchasing, Procurement, Janitorial Services, Scheduling, Contract Negotiation, Team Building, Budgeting, Customer Satisfaction, Inventory Management, Customer Relations, Strategic Planning, Continuous Improvement, Logistics, Problem Solving, HVAC, Vendor Relations, Hiring, Microsoft Office, P&L, Supervisory Skills, Construction Management, Property Management, Vendor Management, Energy Management, Coaching, Construction, Facility Operations, Excel, FM, Budgets, Process Scheduler, Shopping Centers, Sales, Residential Homes, Leadership, Management
Education
McDowell Technical Community College 1997 — 1997
Criminal Justice/Police Science
Lehigh Carbon Community College 1993 — 1994
Airline/Commercial/Professional Pilot and Flight Crew
AutoZone December 2014 - Present
Service Management Systems August 2014 - October 2014
Quiznos October 2012 - October 2014
Ed Bozarth Chevrolet December 2013 - August 2014
FedEx Freight August 2011 - December 2012
US Army April 2004 - March 2011
Skills
Training, Leadership, Policy, Military Experience, Employee Training, Team Building, Leadership Development, Program Management, Management, Organizational..., Operational Planning, Human Resources, Supervisory Skills, Tactics, Employee Relations, Conflict Resolution, Operations Management, Process Improvement, Emergency Management, Workforce Planning, System Administration, Time Management, Budgets, Project Management, Performance Appraisal, Program Implementation, Military, Government, Customer Service, Public Speaking, Team Leadership, Coaching
Education
Columbia College 2010 — 2015
Bachelor of General Studies, General Studies, 2.66
Colorado Technical University 2014 — 2014
Bachelor of Science (BS), Project Management, 98%
North Carolina School of the Arts 1993 — 1997
Fine Arts, Theatre, 2.45
Psalms Inc Kirby Pines Retirement Community June 2014 - Present
ServiceMaster Facilities Maintenance May 2013 - May 2014
Service Master Facilities Maintenance March 2010 - May 2014
Service Management Systems July 2005 - February 2010
Skills
Facilities Management, Facilities Operations, Contract Negotiation, Team Building, Budgets, Building Maintenance, Strategic Planning, Customer Service, Project Management, Operations Management, Building Management, Contract Management, Maintenance Management, Sales, HVAC, Preventive Maintenance, Process Improvement, Continuous Improvement, Energy Management, Negotiation, Building Services, Supply Chain Management, Supply Chain, SAP, Logistics, HVAC Controls, Capital Projects, Materials Management, Process Scheduler, Purchasing, Project Planning, Move Management, Management, Process Engineering, Vendor Management, 5S, Project Bidding, Inventory Management, Manufacturing, Kaizen, Root Cause Analysis, Customer Satisfaction, Change Management, Six Sigma, LEED, ISO, Contractors, Building Automation, Green Building
Education
The University of Tennessee at Chattanooga 1989 — 1990
History
Tennessee Temple University 1988 — 1989
Business Administration and Management, General
Sodexo January 2015 - Present
White Tie Events March 2009 - January 2015
Service Management Systems October 2014 - 2014
Drury Hotels October 2013 - 2014
Triangle Services Group October 2008 - March 2013
Skills
Recruiting, Business Management, Deferred Compensation, Nonprofits, Microsoft Word, Performance Management, Business Strategy, Human Resources, Microsoft Excel, Microsoft Office, English, PowerPoint
Education
Jefferson Community College 2011 — 2013
Human Resources Management/Personnel Administration, General, 2.9
Community College of the US Air Force 1995 — 1998
Associate's degree, Business Administration and Management, General, 2.8
Kentucky State University 1994 — 1996
B, Business Managment, 3.0
Service Management Systems October 2014 - Present
Bonsal American March 2008 - October 2012
Gamesa May 2006 - September 2007
BASF April 2001 - May 2006
Skills
Warehousing, Forklift Operator, Shipping, Training, Warehouse Management, Inventory Control
Education
Orleans Technical Institute 2014 — 2014
HVAC, 3.89 GPA
Strayer University 2008 — 2012
Associates Degree, Business Management
Strayer University 2008 — 2012
Associate's degree, Business Administration and Management, General
Orleans Technical Institute 1993 — 1994
Building/Property Maintenance, 3.76
Service Management Systems April 2008 - Present
Dalton State College June 2006 - March 2008
Skills
Customer Service, Outlook, Training, Budgets, Contract Negotiation, Team Building, Operations Management, PowerPoint, Recruiting, Strategic Planning, Microsoft Office, Leadership, Microsoft Excel, Management, Coaching, Project Management, Public Speaking, Hiring, Microsoft Word
Education
Georgia College and State University 1995 — 2000
Bachelor of Arts, English
Service Management Systems August 1994 - Present
Service Management Systems August 1994 - May 2012
Beverly Enterprises October 1991 - July 1994
Skills
Project implementation, Managing a team, Facilities Management, Contract Management, Operations Management, Budgeting, Contract Negotiation, Budgets, Team Management, Facilities Operations, Strategic Planning, Management, Team Building, Training, Vendor Management, Purchasing, Project Planning, Income Statement, Team Leadership, Process Improvement, Process Scheduler, Leadership, Employee Relations, New Business Development, Customer Satisfaction, Negotiation, Business Development, Building Maintenance, Sales Management, Recruiting, Inventory Management, P&L, Account Management, Coaching, Selling, Customer Service, Shopping Centers, Human Resources, Program Management, Supervisory Skills, Leadership Development, Hiring, Change Management, Operating Budgets, Project Management, Cross-functional Team...
Education
Franklin Covey
Leadership Development
Harford Community College
Service Management Systems July 2013 - Present
Service Management Systems January 2010 - June 2013
Nelco Inc July 1998 - 2008
Skills
Operations Management, Facility Housekeeping..., Airport Facility..., Mall maintenance and..., 20 + years in custom..., Inventory Management, Budgets
Education
Indiana University-Southeast 1984 — 1986
Computer Programming
Silver Creek HS Sellersburg IN 1980 — 1984
Prince Cleaning Service 2014 - Present
Service Management Systems October 2004 - Present
Skills
Team Building, Contract Negotiation, Facilities Management, Training, Construction, Contract Management
Education
Tennessee State University 2000 — 2002
Mechanical Engineering
Pioneer Natural Resources Company September 2014 - May 2015
Mesquite Independent School District August 2013 - May 2014
Service Management Systems December 2012 - June 2013
Precious Products January 2012 - October 2012
CRG Medical August 2011 - December 2011
Weather Research Center January 2011 - May 2011
Penn State University August 2007 - January 2008
Skills
Visio, Contour, Java, HTML, XML, CSS, VBScript, JavaScript, SharePoint, AJAX, Java Applets Basics, RSS, Web 2.0, Oracle SQL, Microsoft Office, Wordpress, Photoshop, Testing, Troubleshooting, WordPress, Leadership
Education
University of Houston, C.T. Bauer College of Business 2009 — 2011
Bachelor of Business Administration, Management of Information Systems (MIS)
Dallas Community College 2008 — 2009
General Studies
University of Phoenix May 2009 - Present
Univeristy of Phoenix August 2007 - Present
Service Management Systems February 2003 - August 2007
AT & T Wireless April 1999 - December 2002
Skills
Facilitators, Program Facilitation, Public Speaking, Adult Education, Leadership, Training, Staff Development, Leadership Development, Student Affairs, Higher Education, E-Learning, Teaching, Research, Instructional Design, Customer Service, Program Development, Student Recruiting, Team Building, Career Counseling, Distance Learning, Conflict Resolution, Admissions, Resume Writing, Career Development, Curriculum Development, Workshop Facilitation, Organizational..., Curriculum Design, Enrollment Management, Retaining Customers, Critical Thinking, Student Financial Aid, Campus, Student Development, Academic Advising, Academic Administration, Educational Leadership, Academia, Community Outreach, Student Counseling, Employee Training, Time Management, Management, Higher Education..., Educational Technology, CampusVue, Coaching, Blended Learning, Classroom, University Teaching
Education
University of Phoenix 2008 — 2014
Doctor of Managerment in Organizational Leadership
Wayland Baptist University 2000 — 2002
Master of Arts, Human Resources and Organizational Leadership
Mid-America Nazarene University 1979 — 1980
Bachelor of Arts, Religion
Nazarene Bible College 1976 — 1979
Associates of Arts, Religion
University of Phoenix May 2009 - Present
University of Phoenix August 2007 - Present
Service Management Systems February 2003 - August 2007
Wayland Baptist University December 2002 - August 2007
Cingular Wireless (Now is AT & T Wireless) April 1999 - December 2002
OfficeMax June 1998 - April 1999
Benchmark Express July 1990 - June 1998
Skills
Skills in research and..., Adult Education, Distance Learning, Higher Education, Instructional Design, Staff Development, Teaching, E-Learning, Curriculum Development, Leadership Development, Public Speaking, Classroom, Organizational Behavior, Critical Thinking, Training
Education
University of Phoenix 2008 — 2012
Doctor of Management, Organizational Leadership
Wayland Baptist University 2000 — 2002
Master of Arts in Management, Human Resources and Organizational Leadership
Mid America Nazarene College 1979 — 1980
Bachelor of Arts, Religion
Nazarene Bible College 1976 — 1979
Associate of Arts, Religion
Service Management Systems August 2014 - Present
Wolverine Human Services March 2012 - August 2014
Wolverine Human Services February 1993 - March 2012
Atkins Lawn and Garden March 1990 - February 1993
wolohan Lumber Inc. June 1987 - April 1990
Atkins Hardware and Furniture June 1976 - May 1987
Skills
Counseling, Coaching, Event Planning, Mentoring, Teaching, Customer Relations, Microsoft Office, Excel, Customer Service, Strategic Planning, Budgeting, PowerPoint, Negotiation, Administration, Team Building, Change Management, Inventory Management, Accounting, Employee Relations, Public Speaking, Planning, Business Strategy, Public Relations, Purchasing, Forecasting, Event Management, Contract Negotiation, Problem Solving, Interviewing, Resume Writing, Business Management, Non-profits, Community Outreach, Word, Supervisory Skills, Fundraising, Leadership Development, Scheduling, Organizational..., Team Leadership, Teamwork, Conflict Resolution, Time Management, Policy, Operations Management, Coordination, Staff Training, Business Planning, Customer Satisfaction, Vendor Relations
Education
American InterContinental University 2008 — 2012
Masters of Business Administration, Business Management, 3.96
Vassar Public Schools 1977 — 1981
Diploma, business
American InterContinental University 2011 — 2012
Master, Business Administration; Project Management, 3.96
Seeking employment June 2009 - Present
Snoqualmie Casino September 2008 - May 2009
Digeo, Inc. May 2006 - March 2008
Service Management Systems July 2005 - December 2005
Muckleshoot Indian Bingo April 2002 - July 2005
CDI Information Technology Services December 2000 - August 2001
Skills
Maintenance, Deliver Results, Facilities Management, Management, Security, Team Building, Project Planning, Troubleshooting, Budget, Change Management, Data Center, Operations Management, Budgets, Leadership, Program Management, Training, Maintenance & Repair, Project Management, Software Documentation, Team Leadership, Process Scheduler, Vendor Management
Education
University of Washington 2007 — 2007
OSHA Cert, OSHA 10 Hour Construction Safety
Southwestern Illinois College 1996 — 1999
Associate, Computer Information Systems
Carle Foundation Hospital October 2014 - Present
Infection Prevention Services January 2008 - October 2014
Service Management Systems September 2010 - March 2011
Gwinnett Medical Center April 2009 - November 2009
Intermountain Healthcare May 1999 - June 2008
Skills
Project Management, Conflict Resolution, 5S, Six Sigma, Cross-functional Team..., Healthcare Management, Team-oriented, Continuous Improvement, Change Management, Leadership Development, Leadership, Business Change..., Continuous Process..., Business Excellence, Lean Management, Hospitality Consulting, Customer-focused Service, Multi-Site Operations, P&L Accountability, Creative Solutions, Service Recovery, Lean Process Improvement, Strategic Thinking, Team Facilitation, BEx Analyzer, Process Improvement, Operations Management, Training, Business Process..., Team Building, Management, Strategic Planning, Customer Service
Education
Brigham Young University 2000 — 2003
MPA, Public Administration
University of Nevada-Las Vegas 1994 — 1996
BS, Hotel Administration
Utah Valley University 1991 — 1993
AAS, Culinary Arts
Action & Interaction January 2010 - Present
Service Management Systems January 2008 - August 2009
Hospital Housekeeping Systems December 2004 - December 2007
Signature Services Group 2002 - 2004
HHA Services at Baptist Healthcare Pensacola 2000 - 2002
Morrison Crothall 1994 - 1998
Skills
Coaching, Leadership, Staff Development, Business Development, Program Management, Time Management, Operations Management, Facilities Management, Team Building, Contract Management, Budgets, Contract Negotiation, Human Resources, Strategic Planning, Healthcare
Education
Colorado State University-Pueblo
BS, Mass Comm, Business Admin
Haverstraw-Stony Point
Harris Corporation May 2015 - Present
Exelis November 2010 - Present
Polarized Electric Inc 2008 - 2013
Service Management Systems January 2006 - May 2007
Skills
Facility Management, AutoCAD, Supervisory Experience, Electrical Contracting, Security Clearance, AutoCAD Architecture, Contract Management, Environmental Compliance, Custodial Management, Facilities..., Building Management..., Project Management, Ergonomics, OSHA Certified, Construction Management, Financial Management, Legal Documents, Property Control, Accounts Payable, Accounts Receivable, Procurement, Employee Relations, Inventory Management, Apprentice Electrician, Proposal Writing, Operating Budgets, Program Management, Budgets, Facilities Management, Management, Government Contracting, Managerial Finance, Office Management, Human Resources, Team Building, Earned Value Management, DoD, Project Planning, Facility Development, Supervisory Skills
Education
Colorado State University-Pueblo
Bachelor of Science (BS), Facilities Management and Technology Studies
SC State Museum July 2014 - Present
Service Management Systems February 2011 - June 2014
Gateway Ticketing Systems May 2008 - December 2010
Philadelphia Zoo January 2000 - April 2007
Six Flags May 1998 - July 1999
AMC Theatres June 1997 - April 1998
Paramount's Carowinds May 1993 - June 1997
Skills
Operations Management, Project Management, Budgeting, Human Resources, IT Management, Recreational Properties, Theme Parks, Database Administration, Software Implementation, Facilities Management, Maintenance Management, Customer Service, Web Development
Education
East Stroudsburg University of Pennsylvania 1989 — 1993
B.S., Recreation & Leisure Services Management
Service Management Systems September 2015 - Present
SMS Holdings May 2011 - September 2015
SMS Holdings February 2010 - May 2011
Skills
Customer Service, Microsoft Office, Process Improvement, PowerPoint, Operations Management, Leadership, Management, Outlook, Team Leadership, Strategic Planning, Budgets, Microsoft Excel, Microsoft Word, Contract Management, Invoicing, Training, Team Building, Teamwork, Coaching Baseball, Baseball
Education
Trevecca Nazarene University 2004 — 2009
BBM, Business Management
Bodega Los Toneles February 1989 - Present
iwinefind.com August 2010 - Present
HHS March 2009 - August 2010
Systems Driven Consulting, US, Latin America and Caribbean December 2006 - March 2009
Service Management Systems April 1998 - December 2006
America Stores Incorpororated June 1989 - February 1998
The Limited, Lerner Divison 1985 - 1988
Skills
Strategic Planning, Budgets, New Business Development, Retail, Management, Program Management, Leadership, Contract Negotiation, Sales Management, Cross-functional Team..., Risk Management, Operations Management, Entrepreneurship, Team Building, Employee Relations, Start-ups, Hospitality, International Business, Wine, Merchandising, Marketing, Business Planning, Sales, Income Statement, Training, Coaching, P&L Management, Brand Management, Executive Management, P&L, Marketing Strategy, Marketing Management, Supply Chain Management
Education
Embry-Riddle Aeronautical University
Jones College
Sales
NC-Hofstra
Law and Business Ethics
HealthTrust Purchasing Group December 2012 - Present
Service Management Systems January 2011 - August 2012
The Cosmopolitan of Las Vegas October 2009 - January 2011
OASIS Inc September 2006 - June 2009
New York University May 1993 - February 2005
Skills
Facilities Management, Budgeting, Hospitality, Hotels, Restaurants, Contract Negotiation, Team Building, Microsoft Office, Customer Service, Scheduling, Operations Management, Cost Control, Purchasing, Team Leadership, Problem Solving, Administration, Logistics, New Business Development, Vendor Management, Food, Budgets, Process Scheduler, Management, Leadership
Education
New York University 1990 — 1995
Psychology / Political Science
Service Management Systems June 2010 - Present
Crawford & Company September 2007 - May 2010
KBS - Kellermeyer Building Services, LLC February 1992 - July 2007
Quality One Child Care May 1989 - January 1992
Skills
Operations Management, Facilities Management, Business Analysis, Process Improvement, Organizational..., Instructor-led Training, Customer Retention, Human Resources, Time Management, Merchandising, Property & Casualty..., Subrogation, Xactimate, Claims Management, Insurance Adjusting, Environmental Awareness, Facilities Operations, Building Maintenance
Education
The University of Georgia 2008 — 2011
Business Management, Business Administration, Management and Operations
MLS Institue of Real Estate 2007 — 2008
Real Estate, Licensed Sales
Capstone Institue of Mortgage Finance 2006 — 2007
Finance, Principles of Mortgage Finance as well as (VA & FHA Loans)
ITT Technical Institute-Tampa 1987 — 1989
Electronic Technician, Electronic and Electrical Technology
Miami Dade College 1985 — 1987
Health Care, Certified E.M.T. / Certified Paramedic
Simon Property Group February 2013 - Present
The Festival Companies November 2007 - January 2013
The Irvine Company Retail Properties February 2004 - November 2007
Olen Commercial Realty January 2000 - January 2004
The Macerich Company January 1999 - January 2000
Service Management Systems January 1996 - January 1999
Westcoast Hotel January 1995 - January 1996
Skills
Facilities Management, Negotiation, Budgets, Construction, Management, Property Management, Shopping Centers, Leases, Contract Negotiation, Asset Management, Tenant, Corporate Real Estate, Real Estate, Landlords, Strategic Planning, Project Management, Real Estate Development, Disposition, Training, Lease Administration, Location Intelligence, Facilities Operations, Retail, Lease Negotiations
Education
Pepperdine University, The George L. Graziadio School of Business and Management 1998 — 2001
BS, Business Management
Claremont McKenna College 1987 — 1991
Foothill HS
Trinity Marine January 2014 - Present
Trinity Marine January 2014 - Present
Service Management Systems September 2005 - May 2011
ServiceMaster/ARAMARK February 1995 - April 2004
U.S. Air Force September 1987 - August 1988
U.S. Air Force June 1985 - September 1987
U.S. Air Force May 1983 - May 1985
U.S. Air Force August 1979 - April 1983
Skills
Leadership Development, Program Management, Team Building, Process Improvement, Strategic Planning, Project Planning, Staff Development, Organizational..., Operations Management, Project Management, Employee Relations, Recruiting, Training, Budgets, Human Resources, Military, Performance Management, Team Leadership, Contract Management
Education
Kennedy Western University 2000 — 2002
Ph.D., Safety Engineering
University of North Dakota 1970 — 1973
M.S., Management
Southern Illinois University, Carbondale 1964 — 1967
B.S., Forestry
Service Management Systems November 2008 - Present
Service Management Systems November 2008 - July 2014
HHS - Hospital Housekeeping Systems October 2007 - November 2008
Aramark July 2006 - October 2007
Crothall Healthcare July 2001 - July 2006
United States Army July 1991 - July 2001
Education
Mississippi State University 1991 — 1993
General Studies
Stephen D Lee High School 1987 — 1991
Diploma, General Studies
Indiana University Bloomington April 2014 - Present
Manpower September 2013 - April 2014
Indiana University Bloomington July 2013 - September 2013
Service Management Systems July 2012 - July 2013
Metropolitan Facility Services Group LLC December 2010 - June 2012
Metropolitan Facility Services June 2010 - November 2010
Skills
Operations Management
Education
Indiana University Bloomington 2003 — 2007
Bachelor's degree, Philosophy
New Trier Township High School 1999 — 2003
Amazon August 2014 - Present
Service Management Systems January 2014 - August 2014
Brown-Forman May 2011 - August 2013
Skills
Human Resources, Onboarding, Microsoft Word
Education
Lindenwood University 2009 — 2013
Bachelor's Degree, Human Resource Management
Charter Communications September 2015 - Present
AGC Automotive Americas June 2013 - May 2015
Georgia-Pacific LLC July 2011 - May 2013
Maclean Power Systems September 2009 - October 2010
Southern Foundations August 2007 - August 2009
Service Management Systems December 2005 - August 2007
Skills
Human Resources, Recruiting, Contract Management, Logistics, Personnel Management, Customer Service, Strategy, Facilities Management, Construction, Benefits Administration, Manufacturing, Employee Relations, Operations Management, FMLA, Process Improvement, Leadership, Training, Performance Management, Talent Acquisition, Onboarding
Education
Colorado Technical University 2011 — 2012
Master of Business Administration (MBA), Human Resources Management and Services
Colorado Technical University 2007 — 2011
BSBA, Human Resources
GCA Services Group February 2014 - Present
GCA Services Group September 2011 - Present
GCA Services Group January 2013 - February 2014
Service Management Systems April 1998 - August 2011
Skills
Over 20 years of..., Customer Service, Operations Management, New Business Development, Sales Management, Strategic Planning, Process Scheduler, Team Building, Budgets, Contract Negotiation, Purchasing, Leadership, P&L
Education
Bauder College 1986 — 1987
Tech. School, Broadcasting/Communications
Miami Dade College 1982 — 1984
Professional Building Maintenance, Inc.@ Circle Centre Mall November 2013 - Present
Service Management Systems September 2012 - November 2013
Skills
Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Photoshop, Public Speaking, Inventory Management, Hiring, Budgets
Education
Ball State University 2005 — 2009
Bachelors in General Studies
United Health System Inc May 2015 - Present
Service Management Systems November 2013 - August 2015
Dallas Independent School District August 2014 - June 2015
Merit Academy August 2012 - May 2013
Wylie ISD August 2004 - June 2012
Garland ISD August 2001 - May 2004
Skills
Classroom, Lesson Planning, Teaching, Technology Integration, Differentiated..., Special Education, Curriculum Development, Elementary Education, Classroom Management, Smartboard, Language Arts, Educational Leadership, Teacher Training, Tutoring, Educational Technology, K-12, Social Studies, Literacy, Instructional Technology, Individual Counselling, Child Advocacy, Instructional Design, IEP, Public Speaking, Training, Management, Customer Service, Education, Leadership, Psychotherapy
Education
Amberton University 2012 — 2015
Master's Degree, Professional Counseling, 3.65
Sam Houston State University 1988 — 1991
Bachelor of Arts (B.A.), Elementary Education and Teaching/English
Brazosport College 1986 — 1989
Associate of Arts (AA), English Language and Literature, General
BYU 1987 — 1987
none, Social Sciences
Eurest Services March 2011 - Present
The Millard Group August 2007 - June 2010
Quality Training Services 2006 - 2007
Service Management Systems June 2004 - June 2006
Service Management Systems October 2002 - June 2004
Dixie Staffing April 2002 - October 2002
Sprint PCS January 1999 - February 2002
Skills
Facilities Management, Training, Contract Management, Operations Management, Customer Satisfaction, B2B, Customer Service, Sales Operations, Budgets, Income Statement, Contract Negotiation, Move Management, Account Management, Selling, Inventory Management, Process Improvement, Process Scheduler, Sales, Start-ups, Leadership, Performance Management, New Business Development, CRM, Team Leadership, Strategic Planning, Employee Relations, Retail, Management, Team Building, Purchasing, Coaching, Sales Management, Recruiting, Project Management, Negotiation, Forecasting, Customer Retention, Telecommunications, P, Vendor Management, Sales Process
Education
University of Maryland Baltimore County 1992 — 1994
Bachelor of Science, Health Science and Policy
Montgomery College 1990 — 1992
Associate Degree, General Studies
Marymount University 1988 — 1990
Campbell County Memorial Hospital December 2013 - Present
Service Management Systems May 2012 - November 2013
Promise Regional Medical Center November 2008 - March 2012
Geary County USD 475 October 2005 - October 2008
Mercy Regional Medical Center February 2000 - March 2004
Skills
Budgeting, Scheduling, Supervisory Skills, Facilities Management, Hiring, Patient Satisfaction, Bio-Hazard Training, Emergency Management, Infection Control, Phase I, Purchasing, Labor Relations, Team Building, Customer Service, Inventory Management, Employee Relations, Remediation, MarketVision, Springer Miller, Multi-Property..., Payroll, Coaching, Protobase, Laundry Services, Facilities Operations, FM, Building Management, Training, Building Maintenance, Contract Negotiation, Management, Team Leadership, Human Resources, Operations Management, Contract Management, Microsoft Office, Microsoft Excel, Strategic Planning, Pest Control, Maintenance Management, PowerPoint, Operating Budgets, Capital Budgeting, Environmental Services, Project Planning, Process Improvement, Recruiting, Healthcare, JCAHO, Healthcare Management
Education
University of Kansas 1975 — 1977
Wabaunsee High School, Alma, KS 1971 — 1975
NuScriptRX August 2013 - Present
Malham Leverage Group August 2011 - July 2013
Centennial Pediatrics April 2006 - September 2008
Affinion Group December 2004 - April 2006
PayMaxx October 2000 - November 2004
DET Distributing Company November 1999 - October 2000
Service Management Systems June 1998 - November 1999
Skills
Microsoft Office, ADP HRB, Human Resources, Onboarding, Benefits Administration, FMLA, Employee Relations, HRIS, Applicant Tracking..., New Hire Orientations, Employee Benefits, ADP Payroll, College Recruiting, Talent Acquisition, Recruiting, HR Policies, Payroll, Performance Management, Talent Management
Education
Cumberland University 1998 — 1999
MS, Human Relations Management
West Virginia University 1992 — 1995
BS, Elementary Education
Service Management Systems
Skills
Facilities Management, Construction Management, Property Management
Education
Colorado State University
CoastLife Pool & Spa, LLC January 2014 - Present
A Priority Pool & Spa, LLC August 2011 - December 2014
Grubb & Ellis January 2010 - August 2011
Service Management Systems December 2008 - December 2009
Belfor USA September 2008 - November 2008
Ariba, Inc September 2006 - August 2008
FREEMARKETS, INC. / ARIBA INC. (FMKT/ARBA) October 2001 - September 2006
Skills
Budgets, Leadership, Facilities Management, Procurement, Time Management, Project Planning, Management, Customer Service, Contract Negotiation, Team Building, Security, Negotiation, Operations Management, Coaching, Project Management, Construction
Education
Robert Morris University 1996 — 2001
BSBA
Service Management Systems Director, Environmental ServicesService Master Facility Services/ARAMARKFebruary 1995 - April 2004
U. S. Air Force 1968 - 1988
Education
Kennedy Western University 2000 — 2003
Ph.D., Safety Engineering
The University of North Dakota 1970 — 1973
M.S., Industrial Management
Southern Illinois University, Carbondale 1964 — 1967
B.S., Forestry
Service Management Systems August 2002 - Present
New Horizons Computer Learning Center August 1999 - October 2001
Education
University of Phoenix 2005 — 2007
Associate, Business Management
Jones Lang LaSalle Americas 2010 - Present
Service Management Systems 2000 - 2010
Baptist Health System 1997 - 2000
Skills
Facilities Management, Budgeting, Employee Relations, Contract Management, Strategic Planning, Customer Relations, Customer Service, Problem Solving, Process Improvement, Outlook, Contract Negotiations, Budgets, Management, Procurement, Team Building, Contract Negotiation, Project Management, Project Planning, Process Scheduler, Program Management, Vendor Management, Human Resources, Operations Management, Training, Sourcing, Leadership, Purchasing, Proposal Writing, HVAC, Facilities Operations, Negotiation, Recruiting, Preventive Maintenance, Forecasting, Team Leadership, Supervisory Skills, Move Management, Maintenance Management, P&L, Corporate Real Estate, Building Services, Building Automation, Shopping Centers
Education
Howard Payne University
JLL December 2014 - Present
Service Management Systems November 2013 - October 2014
Service Management Systems November 2011 - October 2014
Crothall Services Group January 2009 - June 2010
2008-2009 Crothall Services Group June 2008 - October 2009
2005-2008 GCA Services February 2005 - June 2008
Lacks Enterprises January 2001 - January 2005
Lacks Enterprises January 1994 - January 2001
Lacks Enterprises January 1991 - January 1994
Lacks Enterprises January 1988 - January 1991
Skills
Program Management, Process Improvement, Budgets, Contract Management, Management, Training, Employee Relations, Contract Negotiation, Software Documentation, Business Development, Negotiation, Facilities Management, Customer Service, Operations Management, Strategic Planning, Leadership, Team Building
Education
Grand Rapids Community College 2000 — 2001
Engineering
Southwest Airlines October 2013 - Present
Southwest Airlines March 2012 - October 2013
Capital Cargo Int'l Airlines February 2001 - March 2012
DB&A - DeWolff, Boberg & Associates, Inc June 2000 - February 2001
Lanier Worldwide November 1999 - June 2000
Service Management Systems February 1999 - November 1999
FedEx Ground May 1991 - February 1999
Education
University of North Florida 1991 — 1993
Bachelor of Business Administration (B.B.A.), Marketing/Marketing Management, General
Jacksonville University 1988 — 1991
Finance, General
Service Management Systems April 2012 - Present
Education
University of Phoenix 2012 — 2014
Associates degree, Business Administration
Temple University
High School Diploma
Service Management Systems February 2015 - Present
Allied Barton Security Services January 2011 - January 2013
IPC International Corporation January 2009 - July 2011
LIFE University April 1988 - August 1999
Skills
Public Safety, Emergency Management, NIMS, Homeland Security, Enforcement, Emergency Services, Preparedness, Police, Criminal Justice, Crisis Management, Disaster Response, Private Investigations
Education
West Georgia College 1978 — 1981
B.A., Psychology
Gadsden State Community College 1976 — 1978
A.S., Communications
Cedartown High School 1972 — 1976
Diploma
North Central Georgia Law Enforcement Academy
Elmira College August 2012 - Present
Service Management Systems January 2008 - August 2012
Twin Tier Hospitality February 2012 - May 2012
Sears Holdings Corporation December 2007 - November 2008
Skills
Customer Service, PowerPoint, Microsoft Excel, Cashiering, Microsoft Word, Cash Register, Process Scheduler, Hospitality, Supervisory Skills, Data Entry
Education
Elmira Business Institute 2011 — 2012
Associate's degree, Accounting
Custom Facility Services, LLC April 2002 - Present
Service Management Systems 1993 - 2002
Skills
Change Management, Construction, Entrepreneurship, Team Building, Marketing, Contractors, Contract Negotiation, Start-ups, Contract Management, Sales, Construction Management, Management Consulting, New Business Development, Coaching, Social Media, Small Business, Management, Training, Business Planning, Strategic Planning, Business Strategy, Negotiation, B2B, Interim Management, Real Estate, Account Management, Customer Service, Facilities Management, Sales Management, Marketing Strategy, Social Media Marketing, Operations Management, Budgets, Event Management, Project Management, Microsoft Office, Business Development
Education
Texas State University
Service Management Systems March 2013 - Present
Taco Bell March 2013 - Present
Burger King Corporation April 2012 - February 2013
Safeway October 2007 - August 2011
Skills
Customer Service, Always Punctual, Fast Food, Retail, Multi Tasking, Computers, Learning Quickly, Work Ethic, Food Safety, Safety
Education
Bates Technical College 2012 — 2012
GED, GED
Gig Harbor High School 2003 — 2007
General Studies
Verizon Wireless September 2014 - Present
Service Management Systems June 2009 - June 2014
Skills
3d Modeling..., Adobe Illustrator, Adobe Photoshop, Adobe InDesign, Corel Painter, Illustration- aspiring..., Flash, Painting, Sketching, Drawing, Adobe Creative Suite, Layout, Modeling, Vector Illustration, Corel Draw
Education
American River College 2008 — 2015
In process Associates, Art New Media
Service Management Systems 2011 - 2013
Fremont Compensation Insurance Group 1997 - 1999
The J. Paul Getty Trust 1989 - 1997
The Lewis Company 1986 - 1989
Education
University of California, Los Angeles 1981 — 1985
Bachelor's Degree, Economics