ServiceCentral Technologies
Industry: Software company
DescriptionHeadquarters: Atlanta, GA Founded: 1991
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ServiceCentral Technologies Employees
ServiceCentral Technologies October 2013 - Present
GXS June 2009 - April 2013
CarrierWeb 2013 - 2013
Finish Line April 2004 - July 2008
Skills
Spanish, Spanish-English, Translation, Sales, Customer Support, Technical Support, Troubleshooting, B2B, Leadership, Supply Chain Management, Time Management, Training, Customer Satisfaction, Microsoft Excel, Call Centers, Problem Solving
Education
The University of Georgia 2006 — 2009
Bachelor of Arts (BA), Spanish Language and Literature
Kennesaw State University 2004 — 2006
CarlOlson.TV 2010 - Present
Cerelogic, Inc. 2001 - Present
ServiceCentral Technologies 2000 - 2001
Envision Technology, Ltd. 1985 - 2000
Skills
Always Learning,..., Video Production, Video Editing, Digital Video, Marketing Strategy, Videography, Photography, Graphic Design, Content Producer, Micro-broadcaster, Adobe Creative Suite, Multimedia, Editing, Video, Post Production, Digital Photography, HD Video, Film Production, Final Cut Pro, New Media, Business Development, Content Production, Sales, Social Media, Television, Social Media Marketing
Education
Florida Institute of Technology 1976 — 1977
Avionics Maintenance Technology/Technician
Field Automation Software, Inc. October 1997 - Present
Southern Soccer Academy February 2012 - March 2014
Vadum, Inc. February 2000 - March 2004
ServiceCentral Technologies 1991 - 1997
Skills
Strategy, Business Process..., Strategic Planning, Start-ups, Product Development, SaaS, Social Media Marketing, Web Development, Enterprise Software, Database Design, Database Administration, Sales, Marketing Strategy, Team Building, Operations Management, Blackboard, iOS development, Android Development, Desktop Publishing, InDesign, Photoshop, Adobe Fireworks, Firewalls, Magazine Design, Magazine Layout Design, Event Management, Sports Marketing, sports management, Sports Coaching, Sponsorship, Nonprofits, Team Management, Project Management, Project Planning, Strategic Partnerships, Sports, Football, Entrepreneurship, Sports Management, Leadership, Club, Athletics, Marketing, Online Marketing, Public Relations, E-commerce, Fundraising, Lead Generation, Email Marketing, Management
Education
Emory University 1987 — 1990
BA, History
McCallie 1983 — 1986
NSCAA
National
USSF "C" License
USSF "C" License
USSF National Youth
National Youth
ServiceCentral Technologies May 2013 - August 2013
Ovations Management Solutions September 2011 - November 2012
Moreland Altobelli Associates, Inc November 2003 - March 2007
ABC Supply February 2002 - November 2003
Skills
Microsoft Excel, Process Improvement, Analysis, Project Planning, Customer Service, Project Management, Strategic Planning, Problem Solving
Education
Georgia State University - J. Mack Robinson College of Business
Bachelor of Business Administration: Managerial Science, Operations Management, Organizational Change
Southern Polytechnic State University
Industrial Engineering, Process Engineering: Operations Management and Organizational Change
Eclipse Web Media September 2014 - Present
ServiceCentral Technologies April 2011 - August 2014
GameStop October 2006 - December 2010
Skills
Social Media, SEO, Salesforce.com, Marketing Strategy, Account Management, Lead Generation, Digital Marketing, Online Advertising, Marketing, Social Media Marketing, Customer Service, Sales, Facebook, Product Marketing, Balsamiq, Adobe PhotoShop, Adobe Fireworks, Atlassian JIRA, Confluence, Joomla, WordPress, Google Analytics, Google Adwords, Hootsuite, Leadership, Email Marketing, Integrated Marketing, Web Analytics, Online Marketing, E-commerce, CRM, PPC, Product Management, Strategic Partnerships, Photoshop
Education
Georgia State University - J. Mack Robinson College of Business 2006 — 2011
BBA, Marketing
Northview High School 2002 — 2006
Concur August 2015 - Present
QBP July 2014 - August 2015
QBP September 2011 - August 2015
Quality Bicycle Products December 2008 - September 2011
REI June 2006 - August 2008
REI September 2004 - June 2006
REI Buford December 2002 - September 2004
REI Atlanta September 2002 - December 2002
ServiceCentral Technologies March 2001 - October 2001
XCELERATE CORP November 1999 - March 2001
Skills
Leadership Development, Team Leadership, Coaching, Sales Support, Sales, Customer Service, Sales Management, Account Management, Marketing Strategy, Visual Merchandising, Strategic Planning, Team Building, Leadership, Management, Sales Operations, Social Media, Store Management, Event Planning, CRM, Training, Start-ups, Business Development, Brand Management, Retail, Merchandising, Marketing, Product Development, Inventory Management, Trade Shows, Strategy, Product Management, Brand Development, Product Marketing, Apparel, New Business Development, Social Media Marketing, B2B, Event Management, Integrated Marketing
Education
University of Illinois at Urbana-Champaign 1984 — 1988
Journalism
Avanade April 2010 - Present
Boy Scouts of America May 2004 - February 2014
Avanade October 2007 - March 2010
BirdDog Systems March 2002 - August 2008
Smith Capital February 2007 - September 2007
ServiceCentral Technologies January 2004 - May 2007
TECH Corps GA 1996 - 2007
Eydew 2005 - 2005
S1 Corporation February 1997 - June 2002
The North Highland Company 2001 - 2002
Skills
SaaS, Enterprise Architecture, Agile Methodologies, Business Analysis, Cloud Computing, Product Management, Program Management, SOA, IT Strategy, Management, Business Intelligence, Integration, System Architecture, Management Consulting, Mobile Devices, Microsoft Technologies, Solution Selling, E-commerce, Go-to-market Strategy, ERP, Business Development, SDLC, Business Strategy, Business Process, Vendor Management, Business Planning, Software Project..., Business Process..., Start-ups, Software Development, Solution Architecture, Web Services, Requirements Analysis, Consulting, Enterprise Software, SharePoint, CRM, Scrum, Outsourcing, Architecture, Mobile Applications, IT Management, Agile Project Management, Professional Services, Pre-sales, Project Portfolio..., Enterprise Mobility, Strategy
Education
Purdue University 1983 — 1986
BS
Spencerport High School 1980 — 1983
Delta Air Lines March 2015 - Present
GreenSky Trade Credit April 2013 - March 2015
ServiceCentral Technologies March 2012 - April 2013
Cartera Commerce, Inc May 2008 - February 2012
vesdia May 2008 - February 2012
AT&T (CingularWireless) January 2007 - May 2008
AT&T(BellSouth) March 2004 - December 2006
Skills
Quality Assurance, Software Quality..., SQL, Test Planning, SDLC, JIRA, Agile Methodologies, Manual Testing, Quality Center, Web Services, Regression Testing, Test Cases, Web Applications, HTML, XML, Oracle, Microsoft SQL Server, Scrum, User Acceptance Testing, Test Strategy, Test Management, Unix, Loyalty Programs, System Testing, SoapUI, Mobile Applications, Mobile Testing, .NET, Java, CSS, JavaScript, Unit Testing, Software Project..., Selenium, AJAX, Credit Cards, Test Automation, MySQL, SharePoint, Risk Management, CRM, Remedy Ticketing System, Telecommunications..., Credit, Sprint Planning, salesforce, RESTful WebServices, IVR, GDS, Airlines
Education
Osmania University
Masters in Science, Science
Osmania University
Masters in Science, Science
JP Morgan July 2005 - Present
ServiceCentral Technologies 1999 - 2001
Georgia Institute of Technology September 1997 - February 1999
EarthLink September 1996 - March 1998
Education
Georgia State University - J. Mack Robinson College of Business 1995 — 1998
MBA, Computer Information Systems
Bloomsburg University of Pennsylvania 1988 — 1991
BA, Business Economics
Fabric.com May 2014 - January 2015
Delta Air Lines May 2002 - September 2013
ServiceCentral Technologies May 2000 - May 2002
Talus March 1995 - May 2000
microbilt 1992 - 1995
Skills
Big Data, Hadoop, Apache Pig, Hive, R, HBase, Casandra, XML, Linux, Business Analysis, Agile Methodologies, Unix, Java, Integration, Software Development
Education
Radford University
National Institute of Technology Calicut
Cochin University of Science and Technology
ServiceCentral Technologies February 2015 - Present
Stryker June 2014 - November 2014
Express Scripts August 2013 - March 2014
Skills
Business Analysis, Process Improvement, Microsoft Excel, Data Analysis, Management
Education
Georgia State University 2011 — 2012
Bachelor of Business Administration (BBA), Computer Information Systems
Georgia Perimeter College 2009 — 2011