Software Support, Inc
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Software Support, Inc Employees
University of Maryland University College 2013 - Present
American University August 2011 - Present
The National Academies July 2012 - April 2013
American University 2011 - 2012
American University January 2011 - May 2011
University of Houston 2006 - 2008
Various agribusiness ventures 2000 - 2006
Bank of America 1998 - 2000
Software Support Inc. 1997 - 1998
Farms and cotton gins across America 1980 - 1996
Skills
Leadership, Public Speaking, Writing, Rhetoric, Composition, Literature, Poetry, Fiction, Creative Non-fiction, Media Studies, Film Studies, Teaching, Mentoring, Tutoring, Publishing, Science Communication, Peer Reviews, Business, Project Management, Agriculture, Agribusiness, Cotton, Information Technology, Computer Hardware, Software, Creative Writing, Social Media
Education
American University 2009 — 2012
Master of Fine Arts (MFA), Creative Writing
University of Houston
Bachelor of Arts (B.A.), English
Kronos October 2009 - February 2015
Stromberg October 1998 - October 2009
Paychex October 2005 - April 2008
Stromberg November 2003 - October 2005
Stromberg January 2001 - November 2003
Stromberg October 1998 - January 2001
Convergys June 1998 - October 1998
Matrixx Marketing, Inc / Intel Corporation March 1998 - June 1998
Matrixx Marketing, Inc. (formally Software Support Inc.) April 1997 - March 1998
Software Support Inc. February 1997 - April 1997
Skills
Process Improvement, Training, Enterprise Software, Management, SaaS, CRM, Employment Law, Leadership, Requirements Analysis, Customer Service, Professional Services, Software Project..., Software Implementation, Technical Support, Product Development, Time Management, Solution Selling, Integration, Cloud Computing, Salesforce.com, Public Speaking, Agile Methodologies
Education
University of Central Florida 1993 — 1995
Seminole State College of Florida 1990 — 1993
Walt Disney World January 2012 - August 2012
ESureITy May 2011 - January 2012
Idea Integration November 2010 - April 2011
AT&T October 2006 - June 2009
Infosight Inc January 2005 - August 2006
Alumna Shield Industries January 1997 - January 2004
Software Support, Inc January 1996 - January 1997
TuneUp.com January 1995 - January 1996
Skills
Compliance, Security Audits, Penetration Testing, Network Administration, Network Security, Risk Management, Risk Assessment, Security, Vulnerability Assessment, Analysis, Computer Security, Risk, Security Assessments, SOX, Information Security..., Physical Security, Security Management, IT Audit, Ethical Hacking, PCI DSS, Vulnerability Management, Security+, CEH, Network Architecture, Microsoft Exchange, Telecommunications, Windows, Servers, LAN-WAN, Information Security, Governance, Malware Analysis, Antivirus, Security Awareness, Social Engineering, Technical Support, Data Security, Sarbanes-Oxley Act, DNS, ISO 27001, TCP/IP, ITIL, Routers, IT Management, System Administration, CISSP, Application Security, Computer Forensics, Active Directory, Business Continuity
Education
Seminole Community College 1994 — 1995
IBEX Global May 2015 - Present
Qualfon June 2012 - April 2015
Stream Global Services 2008 - July 2011
3Com April 2006 - July 2008
ModusLink Corporation 2003 - 2004
Stream Global Services August 1997 - January 2003
Software Support Inc. May 1994 - June 1997
IBM 1984 - 1994
Skills
BPO, Outsourcing, Contact Centers, Customer Experience, Operations Management, Call Center, Mergers & Acquisitions
Education
Fairfield University 1979 — 1983
BS, Mathematics
Technical Innovation / CriticalSpace Solutions November 2012 - Present
AVI-SPL (Control Room Group) November 2011 - October 2012
Matrox February 2001 - December 2011
Cougar Investment Fund, LLC August 2008 - December 2009
IBM Global Services March 2000 - January 2001
Compaq Computer Corporation March 1998 - March 2000
Software Support Inc. July 1996 - February 1998
Skills
Channel Partners, Strategic Planning, Solution Selling, Project Management, Business Development, Integration, Management, Negotiation, CRM, Team Leadership, Sales Management, New Business Development, Sales, Product Marketing, Telecommunications, Strategic Partnerships, Training, Account Management, Cross-functional Team..., Product Management, Strategy
Education
University of Houston 2007 — 2010
MBA, Finance, 3.9/4.0
University of Houston-Clear Lake 1995 — 1996
B.S, Computer System Design, 3.6/4.0
American University of Sharjah 1992 — 1995
Computer System Design
Go Convergence March 2015 - Present
Caldwell Group (formerly Quantum Leap Advertising) November 2013 - February 2015
Coldwell Banker The Condo Store January 2006 - January 2009
Celebrity Cruises September 2004 - January 2006
Universal Orlando Resort May 1997 - September 2004
Orlando Health January 1995 - May 1997
Software Support Inc. 1997 - 1997
Walt Disney World January 1992 - June 1995
Skills
Advertising, Marketing Communications, Direct Marketing, Marketing Strategy, Online Advertising, Integrated Marketing, Media Planning, Email Marketing, Marketing, Direct Mail, Media Buying, Creative Direction, Public Relations, Market Research, Online Marketing, Marketing Management, Management, Sales, Brand Development
Education
Florida Metropolitan University 2002 — 2005
MBA, International Business, Magna Cum Laude
Ferris State University 1988 — 1992
Bachelor's degree, Advertising
Indian River State College July 2013 - Present
Oracle Corporation September 2008 - February 2013
Oracle Corporation (UK and US) 1998 - September 2008
Convergys 1997 - August 1998
Matrixx Marketing 1996 - 1998
Software Support Inc. 1995 - 1996
U.S. Air Force April 1979 - April 1994
Skills
Oracle E-Business Suite, Enterprise Software, Oracle Applications, ERP, Business Intelligence, Business Analysis, Oracle, Professional Services, Requirements Analysis, Software Project..., SQL, Financials, PL/SQL, Business Process, Solution Architecture, Pre-sales, Data Warehousing, SOA
Education
Chaminade University of Honolulu 1991 — 1994
MBA, Finance
Waste Industries August 2009 - Present
Johnson Controls, Inc. May 2005 - August 2009
Compaq September 1996 - May 2004
Software Support, Inc March 1996 - September 1996
Skills
VMware, Hardware, Active Directory, Windows Server, Data Center, Virtualization, VMware ESX, Windows, Servers, HP
Education
University of Phoenix 2012 — 2013
Bachelor of Science (B.S.), Information Technology, 3.99 GPA
University of Phoenix 2010 — 2011
Associate of Arts (AA), Information Technology, 4.0 GPA
Computer Training 2004 — 2005
Department of Veterans Affairs January 2009 - Present
Hewlett-Packard February 2004 - April 2008
AT&T August 2000 - February 2004
AT&T October 1996 - August 2000
Software Support Inc. February 1995 - October 1996
Skills
Program Management, Troubleshooting, System Administration, Active Directory, Microsoft SQL Server, IIS, DNS, ITIL, VMware, Windows, Hardware, HP, Data Center, Servers, Service Delivery, Databases, Healthcare Information..., Healthcare Information...
Education
University of Phoenix 1991 — 1994
MBA, Business Administration
Chapman University 1980 — 1983
BSCS, Computer Science
Community College of the Air Force 1978 — 1980
AS, Training Devices Technology
Cisco Systems October 2000 - September 2014
Convergys July 1997 - October 2000
Software Support, Inc January 1997 - June 1997
Skills
Cisco Technologies, TCP/IP, Routing, Data Center, IP, OSPF, Network Architecture, Switches, Networking
Education
Salt Lake Community College 2014 — 2015
Associate's Degree, Geographic Information Science and Cartography
Salt Lake Community College 2013 — 2013
Solar Photovoltaics
Westminster College 1993 — 1995
Bachelor of Science (BSc), Finance, General
Salt Lake Community College 1992 — 1993
none, none