SOUTHWESTERN BELL COMMUNICATIONS
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SOUTHWESTERN BELL COMMUNICATIONS Employees
El Paso Independent School District May 2013 - Present
optionsXpress November 2009 - June 2012
optionsXpress by Charles Schwab January 2009 - January 2012
New York Life Insurance Company September 2003 - July 2009
New York Life Insurance Company January 2003 - January 2009
Southwestern Bell Communications January 1999 - January 2003
Skills
Customer Service..., Case Managment, Administrative..., Office Administration, Typing, Microsoft Office, Outlook, Case Management, Credit, Customer Satisfaction, Microsoft Excel, Operations Management, PowerPoint, Process Improvement, Customer Service, Team Building
Education
University of Phoenix 2007 — 2011
Bachelors Degree, Business Administration
Plano Senior High School 1996 — 1997
High School Diploma
University of Phoenix
Bachelors of Science, Business Administration
Metrodigi, Inc August 2013 - June 2014
The Gap May 2013 - August 2013
Monsoon Commerce September 2011 - November 2012
Monsoon Commerce October 2007 - September 2011
Eloan September 2003 - September 2007
Critical Path 1998 - 2002
Southwestern Bell Communications 1996 - 1998
Airtouch International 1994 - 1996
Skills
Enterprise Software, Project Management, Cross-functional Team..., SDLC, Leadership, Integration, Web Services, CRM, Program Management, Software Engineering, XML, Oracle, Management, Quality Assurance, Agile Methodologies, Certified Scrum Master..., Distributed Systems, Agile Project Management, Microsoft SQL Server, Business Requirements, Scalability, Software Project..., Software Development, Business Analysis, Process Improvement, SaaS, PMO, Start-ups, E-commerce, Product Management, Proj Management, Waterfall, Requirements Analysis, Requirements Gathering
Education
Tulane University
BSE, Computer Engineering
Self Employed May 2015 - Present
Self Employed January 2014 - May 2015
Self Employed December 2004 - December 2013
Jet Source April 2004 - December 2004
Saudi Aramco September 2000 - November 2003
Southwestern Bell Communications December 1999 - June 2000
Saudi Arabian Airlines January 1998 - July 1999
Skills
Aviation, Flight Safety, Aviation Industry, Cpr Certified, AED, Catering, Aircraft, Charter, Flights, Business Aviation, Commercial Aviation
Education
The University of Texas at Arlington
Illinois Action for Children October 2010 - Present
Illinois Action for Children June 2010 - August 2010
Workforce Services Division of Will County May 2009 - July 2010
Silver Cross Healthy Community Commission 2007 - 2010
Joliet West High School August 2007 - May 2009
Joliet Job Corps October 2004 - June 2007
Joliet Junior College 2006 - 2007
First Midwest Bank February 2004 - October 2004
Southwestern Bell Communications November 1972 - December 2002
Skills
Community Development, PowerPoint, Word, Excel, Administration, Mentoring, Customer Service, Employee Relations, Public Speaking, Team Building, Non-profits, Teaching, Microsoft Office, Strategic Planning, Coaching, Problem Solving, Microsoft Word, Microsoft Excel, Leadership, Public Relations, Nonprofits, Career Counseling, Training, Recruiting, Grant Writing, Community Outreach, Program Management, Leadership Development, System Administration, Higher Education, Fundraising, Staff Development, Management, Budgets, Adult Education, Program Development, Resume Writing, Volunteer Management, Workshop Facilitation, Case Managment, Policy, Career Development, Conflict Resolution, Outlook, Research, Grants, Curriculum Development, Social Services, Social Networking, Program Evaluation
Education
University of St. Francis 2006 — 2009
M.S, Training and Development
Harvard University 2007 — 2007
Community Development and Leadership
University of St. Francis 1999 — 2003
B.S, Applied Organizational Management
Millan Investments, LLC October 2010 - Present
Liberty Mutual February 2010 - September 2010
Liberty Mutual March 2009 - February 2010
Safeco (now Liberty Mutual) March 2006 - March 2009
Safeco April 2004 - March 2006
Safeco November 2002 - March 2004
Immunex (now Amgen) June 2001 - September 2001
Women.com Networks 1999 - 2000
Southwestern Bell Communications 1997 - 1998
MBA Central 1997 - 1997
Skills
Product Management, Strategy, Market Research, Marketing Strategy, Analytics, Product Development, Start-ups, Project Management, Marketing, Management, Leadership, Analysis, Sales, Insurance, Creative Real Estate..., Real Estate Transactions, Property Management, Process Improvement, Marketing Communications, Online Advertising, Market Analysis, Risk Management, Data Analysis, Forecasting
Education
University of Washington, Michael G. Foster School of Business 2000 — 2002
Masters, Business Administration
University of California, Berkeley 1991 — 1996
Bachelors, Economics and Chinese
National Taiwan Normal University, Taipei 1994 — 1994
Chinese language study program
Bay Area Consultants June 2013 - April 2014
Wiring.com September 2012 - June 2013
Meisner Electric Inc. of Florida July 2006 - January 2012
DHL Global Mail Nordics January 2005 - June 2006
TE Connectivity April 2001 - September 2005
Southwestern Bell Communications June 2000 - April 2001
The Coca-Cola Company October 1994 - March 1998
Pitney Bowes April 1992 - October 1994
Canon - A'Leon / Danka October 1989 - April 1992
Skills
Budgets, Marketing, Business Development, MS Project, Project Planning, Cross-functional Team..., Management, Project Management, Account Management, Strategic Planning, Program Management, Leadership, Purchasing, New Business Development, Proposal Writing, Contract Negotiation, Construction, Contract Management, Sales, Process Scheduler, Procurement, Construction Management, Marketing Strategy, Product Development, Strategy, Engineering, Contractors, Software Documentation, Operations Management, Project Bidding, Telecommunications, Value Engineering, Security, Project Estimation, Microsoft Project
Education
Nova Southeastern University
Master of Business Administration (M.B.A.), Business Administration; Marketing
TopGun Communications January 2009 - Present
Trinity M&A Group January 2008 - Present
Practical PC January 2004 - Present
Internet America, Inc. 2005 - 2008
TopGun Telecom January 2001 - July 2005
MPower Communications 2000 - 2001
Southwestern Bell Communications 1995 - 1997
US Navy 1979 - 1995
Skills
VoIP, Wireless Networking, Cisco Technologies, Networking, SaaS, Wireless, Computer Repair, Network Design, Technical Support, Apache, IT Management, Business Development, Telecommunications, IP, Disaster Recovery, Network Security, WiMAX, Troubleshooting, System Administration, Product Management, Network Architecture, DNS, WAN, Security, Active Directory, Windows Server, Switches, Broadband, Data Center, VPN, Network Administration, TCP/IP, Firewalls, Integration, Unified Communications, WiFi, Start-ups, Routers, Computer Hardware, Sales, Computer Security, Cloud Computing, Call Centers, Hardware, Managed Services, VMware, Servers, Virtualization, SIP, Microsoft Exchange
Education
University at Albany, SUNY 1981 — 1991
AS, Criminology, Sociology
Monsanto August 2013 - Present
Monsanto August 2011 - August 2013
Monsanto September 2007 - September 2011
Enterprise Rent-A-Car February 2006 - September 2007
Amdocs 2003 - 2006
Missouri Army National Guard April 1982 - September 2003
Southwestern Bell Communications 1989 - 2003
McDonnnell Douglas 1987 - 1989
AVSCOM 1986 - 1987
Skills
SAP, Planning, Logistics, Cross-functional Team..., Process Improvement, Program Management, Visio, SharePoint, Strategy, Team Leadership, Team Management, Management, Software Development, Leadership, ERP, Business Analysis, Agile Methodologies
Education
Shelton State 1982 — 1984
Pre-Engineering
Stillman University 1985 — 1986
BS, Computer Science
University of Alabama 1983 — 1985
Mechanical Engineering
Geneva County High School
Diploma, General Studies
Dex Media, Inc. June 2011 - Present
Dex One August 2010 - June 2011
Dex One June 2009 - August 2010
Dex One June 2007 - July 2009
Dex One March 2006 - June 2007
House Committee on Ways and Means August 2004 - December 2004
Southwestern Bell Communications May 2001 - August 2004
Skills
SEM, Cold Calling, Lead Generation, Online Advertising, Advertising, Mobile Advertising, B2B, Salesforce.com, Account Management, Local Search, PPC, Digital Marketing, SEO, Sales, Email Marketing, Sales Management, Marketing, New Business Development, Marketing Strategy, Social Media Marketing, Management, Online Marketing, Sales Presentations, Leadership, Customer Acquisition, Customer Retention
Education
East China Normal University 2005 — 2006
Non Degree, Mandarin
Indiana University Bloomington 2000 — 2005
Bachelor of Science in Public Affairs, Public Financial Management
ASAP Solutions Group, LLC May 2010 - Present
Customer Operations 2009 - 2009
AT&T Mobility 2002 - 2009
Cingular Wireless October 2000 - December 2001
SOUTHWESTERN BELL COMMUNICATIONS January 1998 - January 2000
Southwestern Bell Corporation August 1997 - September 1998
Wireless January 1995 - January 1996
Skills
Vendor Management, Telecommunications, Call Center, Strategic Planning, Customer Service, Management, Wireless, Leadership, Call Centers, Strategy, Human Resources, Networking, Customer Satisfaction, Process Improvement, Program Management, CRM, Managed Services, Performance Management, Cross-functional Team..., Time Management, Integrated Marketing, Training, Sales Operations, Strategic Partnerships, Sales, Fundraising, Product Management, Mergers & Acquisitions, Volunteering, P&L Management, Supply Chain Management, Business Development, Customer Experience, Relationship Management, Team Building, Negotiation
Education
University of Arizona 1976 — 1979
Bachelor's Degree, Marketing
Webster University
Master's Degree, Business
Star2Star Communications, LLC June 2009 - Present
Star2Star Communications, LLC June 2009 - Present
Southwestern Bell Communications September 1999 - May 2000
Skills
VoIP, SIP, IP, Telephony, Managed Services, Asterisk, WAN, LAN-WAN, Cisco Technologies, Switches, Routers, Frame Relay, CPE, SIP Trunking, Channel, Network Engineering, MPLS, Wireless, Data Center, Optical Fiber, Solution Selling, Direct Sales, T1, Troubleshooting, Management, Cabling, Co-location, Hosted Services, Unified Messaging, Voice Mail, IP PBX, DSL
Education
ITT Technical Institute-Maitland FL 2000 — 2001
Bachelor of Applied Science, Telecommunications
ITT Technical Institute-Arlington 1997 — 1999
Associate of Applied Science, Electronic Engineering
Bracket December 2010 - Present
Scranton Law Firm March 2010 - December 2010
HRC July 2009 - March 2010
CNET Networks April 2006 - December 2008
Southwestern Bell Communications September 1999 - December 2004
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, English, Windows, Research, Outlook, Photoshop, Quality Assurance, Project Management, Training, Marketing Research, Software Documentation, SharePoint, Databases
Education
Alhambra High School
Diploma
Diablo Valley College
Eagle Oil & Gas Co. December 2013 - Present
Methodist Health System 2010 - 2011
Corporate Concierges August 2007 - September 2009
ICG Netcom April 1998 - September 2001
Southwestern Bell Communications March 1996 - December 1997
Southwestern Bell Communications March 1996 - December 1997
Skills
Staff Development, Leadership Development, Team Building, Coaching, Customer Service, Leadership, Microsoft Office, Program Development, Process Improvement, Healthcare
Education
Southern Methodist University 1991 — 1995
Bachelor of Business Administration (B.B.A.), Organizational Behavior Studies/ Human Resources
Intria Items Inc. March 2007 - Present
The Citadel Assurance Company March 2005 - January 2007
Southwestern Bell Communications July 2004 - December 2004
Gerling Global Life Reinsurance March 1998 - April 2004
Skills
Databases, Oracle, Sybase, Database Administration, SQL, SQL Server, Solaris, SDLC, Performance Tuning, Microsoft SQL Server, Unix, Database Design, Disaster Recovery, Active Directory
Education
M.Sc, Computer
Amdocs September 2012 - Present
AT&T Mobility September 1999 - Present
AT&T Mobility September 1999 - Present
Southwestern Bell Communications September 1999 - May 2001
Carlson Hospitality Worldwide March 1997 - August 1999
Romano's Macaroni Grill 1993 - March 1997
Skills
Wireless, PMO, SDLC, Telecommunications, Project Management, Integration, SEO, Vendor Management, PMP, Visio, Program Management, Microsoft SQL Server, Mobile Devices, Testing, Software Project..., Requirements Analysis, Business Analysis, Product Development, Data Center, Cross-functional Team..., Team Leadership, SQL, Business Process, Product Management, XML
Education
The University of Texas at Dallas 1991 — 1994
Literature, English, Writing
Crosses Cards and More October 2012 - Present
Kohl's Department Store November 2006 - July 2007
Kohl's Department Stores November 2006 - July 2007
Southwestern Bell Communications December 2003 - September 2005
Pacific Bell Communications 1999 - December 2003
Skills
Customer Service, Craft, Jewelry, Art, Visual Merchandising, Cashiering, Fine Art, Merchandising, Building Relationships, Relationship Management, Painting, Sculpture, Visual Arts, Acrylic, Volunteering, Non-profit Volunteering, Volunteer Management, Bookkeeping, Cake Decorating, Organization Skills, Church Events, Hosting Events, Greeting Cards, Cash Handling, Nonprofits, Party Planning, Planning & Scheduling, Appointment Scheduling, Working With Children, Looked After Children, Historian, Digital Scrapbooking, Scrapbooking, Forklift Training, Forklift Operation, Product Ordering, Supply Ordering
Education
Southwestern College 1991 — 1993
Accounting, 3.5
Fiat Chrysler Automobiles (FCA) August 2015 - Present
Amdocs July 2015 - Present
Amdocs January 2009 - December 2012
Amdocs March 2003 - December 2008
Southwestern Bell Communications August 2000 - February 2003
Ameritech June 1999 - August 2000
Skills
PMP, SDLC, Project Management, PMO, Business Analysis, Requirements Analysis, Software Project..., Integration, Data Warehousing, Telecommunications, MS Project, Project Planning, IT Management, Program Management, Cross-functional Team..., Business Process..., Data Migration, Business Process, Project Delivery, Software Development
Education
Eastern Michigan University 2003 — 2006
Master of Arts, Communication
Eastern Michigan University
Master of Arts (M.A.), Communication, General
VTK Media Works January 2014 - Present
Industrial Cellular Supply July 2002 - February 2014
Nextel Communications July 2000 - August 2002
Southwestern Bell Communications May 1998 - May 2000
Automotive Diagnostics March 1990 - May 1998
Skills
Mobile Applications, Wireless, B2B, Mobile Marketing, Marketing, Management, Sales, Android, Strategic Partnerships, Telecommunications, Mobile Devices, iPhone, Business Development, Solution Selling, Product Management
Education
The Community College of Baltimore County
General Studies, Marketing/Marketing Management, General, 2.0
Self Employed January 2010 - Present
AT&T Connecticut January 2000 - January 2010
Southwestern Bell Communications January 1996 - January 2000
Southern New England Telecommunications January 1990 - January 1996
Skills
Access, Social Media, Management, Customer Service, Microsoft Excel, Marketing, Forecasting, Microsoft Word, Data Analysis, Analysis, SQL, Social Networking, Strategic Planning, SAS, Databases, Sales, Statistical Modeling, Data Mining, Data Modeling, Report Writing, Algorithm Design, Algorithms, Statistics, Statistical Software, Multivariate Analysis, Mathematics, Market Research, Problem Solving, Geometry, ETL, CRM, Report Automation
Education
Southern Connecticut State University
Statistics
Southern Connecticut State University
Bachelor's degree, Mathematics
Perkins Healthcare Technologies March 2006 - May 2009
PATHOLOGY PARTNERS, INC. 2005 - 2005
SOUTHWESTERN BELL COMMUNICATIONS 2003 - 2004
ANNUITY BOARD OF THE SOUTHERN BAPTIST CONVENTION 1997 - 2003
ANNUITY BOARD OF THE SOUTHERN BAPTIST CONVENTION 1996 - 1997
ANNUITY BOARD OF THE SOUTHERN BAPTIST CONVENTION 1991 - 1996
SOUTHWESTERN BAPTIST THEOLOGICAL SEMINARY 1982 - 1991
Education
University of South Carolina-Columbia
B.A., Music
CenturyLink March 2012 - Present
Verizon Business May 2006 - October 2011
Southwestern Bell Communications 2002 - 2003
Compaq 2001 - 2002
MCI WorldCom 2000 - 2001
MCI Worldcom 1999 - 2000
MCI Worldcom 1998 - 1999
RealMed Corporation 1996 - 1998
Ameritech Advanced Data Services (AADS) 1994 - 1996
Ameritech Information Services 1993 - 1994
Skills
Business Analysis, Software Project..., Network Engineering, Business Intelligence, Data Warehousing, ETL, SaaS, Cloud Computing, Unix Administration, Unix Networking, GMPLS, Network Management..., Telecom Applications, CMIP, Broadband Networks, Telecom Infrastructure, eTOM, Service Assurance, Off Shore Development, Enterprise Architecture, Managed Services, System Administration, Service Management, Configuration Management, Order Management, Business Requirements, User Acceptance Testing, Requirements Analysis, ITIL, Telecommunications, Agile, Unix, Integration, SDLC, Visio, Software Development, SOA, Systems Analysis, Vendor Management, Project Planning, Team Leadership, Business Process, VoIP, IT Service Management, Disaster Recovery, Scrum, Security
Education
Florida State University 1978 — 1981
B.S., Psychology
Intro to Mobile BI
Purdue University
Post-Bachelors, Industrial Technology
St. Alexius Hospital October 2012 - Present
Rock-Tenn Company March 2009 - December 2011
Rock-Tenn Comapany formally Smurfit Stone Container March 2010 - July 2011
Sisters of Mercy Health System 2011 - 2011
UnitedHealthcare July 2009 - March 2010
Supplies Network March 2005 - July 2008
Boeing October 2004 - February 2005
Verizon Wireless December 2001 - October 2004
Unisource Inc January 2000 - June 2001
Southwestern Bell Communications September 1998 - September 1999
Skills
Human Resources, Employee Benefits, Payroll, Team Building, Customer Service, Sales, Analysis, Coaching, Call Centers, Business Development, Negotiation, FMLA, Policy, Open Enrollment, Employee Relations, Account Management, Call Center, Benefits Administration, Customer Satisfaction, Management, Microsoft Word
Education
Parkway South High School 1994 — 1996
High School Diploma
Kaplan University-Davenport Campus
Bachelor of Business Administration (B.B.A.), Human Resources Management/Personnel Administration, General
TASC, Inc. March 2010 - Present
Northrop Grumman Corporation July 2004 - December 2010
MasterCard May 2003 - August 2003
Southwestern Bell Communications May 2002 - August 2002
Skills
System Operations, Customer Support/Service, Project Management, SharePoint, VMware, Software Asset..., Software Licensing..., Microsoft Office, Windows Server, Microsoft SQL Server, Active Directory, IIS, Retina, DISA Gold Disk, Integration, Requirements Analysis
Education
Global Knowledge 2010 — 2010
VMWare vSphere: Fast Track - ESX 4.0 & ESXi 4.0
New Horizons 2005 — 2005
CompTIA - Windows Server 2000
Southeast Missouri State University 2000 — 2004
Bachelor's degree, Applied Computer Science
Home August 2000 - Present
SouthWestern Bell Communications 1990 - 2000
Skills
Member of the Custer..., Love to Grow Flowers, Fan of the Oklahoma..., Fan of the Oklahoma..., Enjoy Date Nights with..., Enjoy Oklahoma Thunder..., Love my TICA Blue point...
Education
Oklahoma State University Institute of Technology-Okmulgee 1974 — 1976
Associate's degree, Accounting and Computer Science
Tipton High School,Tipton Oklahoma 1970 — 1973