Trust International
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Trust International Employees
TravelClick September 2014 - Present
Trust International March 2010 - September 2014
Sears Holdings Corporation July 2007 - November 2008
Skills
Customer Service, XML, HTML, Servers, Computer Hardware, Windows Server, Troubleshooting, Databases, Help Desk Support, Call Centers, Integration, Product Management, Computers, Computer Science, Product Support, Network Administration, MICROS, Salesforce.com
Education
University of Central Florida 2012 — 2022
Bachelor's degree, Computer and Information Sciences and Support Services
IDeaS Revenue Solutions February 2014 - Present
Sabre Hospitality Solutions April 2013 - February 2014
Crescent Solutions June 2012 - September 2012
Las Vegas Sands Corporation June 2012 - September 2012
Trust International November 2010 - April 2011
IDeaS Revenue Optimization 2006 - 2009
IDeaS Revenue Optimization 2003 - 2006
IDeaS Revenue Optimization 1999 - 2003
Skills
Business Analysis, Hospitality Industry, Problem Solving, Databases, Object Oriented Perl, MySQL, Python, Web Applications, XML Schema, Software Development, Software Project..., Project Planning, SAS programming, Technical Leadership, Integration, User Acceptance Testing, Troubleshooting, Apache, Architectures, Architecture, SaaS, Linux
Education
The University of Texas at Austin 1987 — 1992
M.S.
The University of Texas at Austin 1982 — 1986
B.S. & B.A.
La Salle
Trust International Guest Services at the Westin Peachtree Plaza Hotel GAStarwood Hotels & Resorts Worldwide, Inc.July 2007 - January 2012
Starwood Vacation Ownership March 2004 - February 2007
Skills
Customer Service, Event Planning
Education
University of Phoenix
Bachelor's Degree, Business Management, Marketing
Trust International May 2015 - Present
Global Travel International October 2014 - May 2015
Wyndham Vacation Ownership December 2013 - September 2014
Wyndham Vacation Ownership December 2012 - December 2013
Convergys July 2012 - December 2012
S.K.I. Beer December 2010 - July 2012
Outsource LLC October 2008 - November 2010
Skills
Customer Satisfaction, Access, Troubleshooting, Teamwork, Microsoft Excel, Invoicing, Telecommunications, Windows, Call Centers, Hotel Booking, Customer Service, Data Entry, Outlook, Microsoft Office, Training, Time Management, Microsoft Word, Sales, PowerPoint, Team Building, Process Scheduler, Social Networking
Education
Monroe College-New Rochelle 2008 — 2012
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Trust International July 2013 - Present
PSAV January 2005 - June 2012
Full Sail University November 2003 - December 2003
Output Unlimited 1997 - 2002
Sears Holdings, Inc October 1995 - November 2001
Skills
AV, Video, Sound, Live Events, Lighting, Customer Service, Microsoft Office, Hospitality, Apple OS, Humor, Being Awesome, Being Innovative, Using a Computer..., Using a Mouse.
Education
Full Sail University
Master's degree, Entertainment Business
Full Sail University 2004 — 2004
Bachelor's degree, Entertainment Business
Full Sail University 2002 — 2003
Associate's of Science degree, Show Production and Touring
Westdale Asset Management August 2014 - Present
Trust International June 2011 - August 2014
Barista Coffee House Inc June 2005 - May 2011
Renaissance Chicago Hotel May 1999 - June 2005
Skills
Hotels, Sales, Residential Leasing, Management, Customer Service, Team Building, Team Leadership, Event Planning, Multi Tasking, Marketing Strategy, Organizational..., Contract Negotiation, Positive Employee..., Payroll, Inventory Control, Building Maintenance, bids and quotes, collecting rents and..., Building Codes, city and state taxes
Education
Valencia College 2014 — 2016
Associate of Arts and Sciences (AAS), Hospitality Administration/Management, 2.0
City Colleges of Chicago-Wilbur Wright College
Business Administration and Management, General, B+
Walt Disney World May 2014 - Present
Trust International December 2013 - Present
Twin Gables Inn May 2004 - October 2013
First Data Merchant Services January 2000 - May 2004
Skills
Customer Service, Sales, Microsoft Office, Customer Satisfaction, Microsoft Excel, Social Media, Teamwork, Management, Microsoft Word, Marketing, Event Management, Team Leadership, PowerPoint, Social Media Marketing
Education
Illinois State University 1992 — 1994
York Community High School 1988 — 1992
Booking.com January 2013 - Present
Trust International September 2004 - Present
Booking.com July 2013 - July 2014
TAM October 2012 - December 2012
Children's Defense Fund January 2012 - August 2012
Skills
Community Outreach, Event Management, Customer Service, Tourism, Hospitality, Hospitality Industry, Microsoft Office, Non-profits, Team Building, Revenue Analysis, Public Speaking, Community Organizing, Event Planning, Social Media, Microsoft Word
Education
University of Central Florida 2012 — 2013
Master's degree, Non-Profit/Public/Organizational Management, GPA: 4.0
University of Central Florida 2010 — 2012
Bachelor Social Work, Social Work
University of Central Florida 2010 — 2012
Non Profit Management Minor
Valencia College 2007 — 2010
Associate in Arts, General Studies
High School Diploma Catholic Educational Center
Associate in Arts, Philosophy
Wyndham Worldwide September 2013 - Present
Dekiru Productions November 1999 - Present
Voice Chasers June 1996 - Present
Wyndham Worldwide March 2011 - September 2013
Wyndham Worldwide May 2008 - March 2011
Wyndham Worldwide January 2007 - May 2008
Trust.WizCom by Travelport May 2005 - January 2007
Trust International September 2000 - May 2005
Trust International January 1999 - September 2000
Walt Disney World 1995 - 2000
Skills
Online Travel, E-commerce, Hotels, GDS systems, Web Development, Technical Documentation, Requirements Gathering, Software Requirements, Technical Writing, Business Analysis, Technology Consulting, Solution Architecture, Relationship Management, Project Management, Data Modeling, Hospitality Industry, Hospitality Management, Global Distribution..., GDS, Operational Efficiency, Property Management..., Amadeus GDS, Apollo GDS, Sabre, Worldspan, PHP, MySQL, JavaScript, LAMP, Hospitality, Resorts, Yield Management, XML, Databases, CSS, Hotel Booking, Leisure Travel, Analytics, Opera, Travel Management, Business Travel, Hotel Management, Web Analytics, Online Marketing, Management, Google Analytics, Travel Planning, Meeting Planning, OTA, Tourism
Education
Fairleigh Dickinson University
M.S., Hospitality Management
Rutgers Business School
Mini-MBA, Digital Marketing
Rollins College
Bachelors Degree, Computer Science
Valencia College
Associate's Degree, Associate of Arts Degree, Honors Diploma
Trust International May 1993 - Present
East Tennessee Auto Club November 1989 - November 1992
Various Travel Agencies in San Juan, P.R. May 1984 - October 1989
PRINAIR August 1982 - May 1984
Skills
Hospitality Industry, Hospitality, Hotels, Account Management, Tourism, Yield Management, Revenue Analysis, Event Management, Hotel Booking, Hospitality Management, Hotel Management, Front Office, GDS, Management, Online Travel, Resorts, Training
Education
IFREC Real Estate School 2014 — 2014
Sales Associate, Real Estate
International School of Travel Agents 1982 — 1982
Travel Agent basic course, Travel Agent basic course
Universidad del Sagrado Corazón 1979 — 1981
Associate's degree, Tourism
Liceo Interamericano Castro
Starwood Hotels and Resorts May 2006 - Present
Starwood Vacation Ownership 2001 - 2006
Trust International 1991 - 1996
Skills
Hotels, Hospitality Industry, Customer Satisfaction, Resorts, Hotel Management, Hospitality, Hospitality Management, Tourism, Management, Travel Management, Food & Beverage, Yield Management, Front Office, Event Management, Banquets, Pre-opening, Hotel Booking, Revenue Analysis, Business Travel, Luxury, Rooms Division, Leadership, Event Planning, Micros, Restaurants, Customer Service, Leisure, Property Management..., Online Travel, Revenue Forecasting, Guest Service Management
Education
Farmingdale State College 1974 — 1976
AAS, Business Admin
Trust International November 1992 - Present
Skills
Hotels, Hospitality Industry, Hospitality, Revenue Analysis, Yield Management, Leadership Development, Front Office, Cross Functional Team..., Tourism, GDS, Account Management, Customer Service, Hotel Booking, Online Travel, Resorts, Operations Management, Team Building, Hotel Management, Hospitality Management, Travel Management, Rooms Division, Micros, Pre-opening, Property Management..., Business Travel, Customer Satisfaction, Sabre, Event Management, Revenue Forecasting, Leisure, Project Planning, Distribution Strategies
Education
Queens College 1968 — 1972
ba
Trust International July 2013 - Present
Am/Pm June 2011 - September 2012
U.S. Census Bureau April 2010 - July 2010
BP January 2008 - April 2008
Walgreens February 2006 - September 2007
Skills
Communication, Interpersonal Skill, Flexibility, Hard-working, Customer Service, Cash Register, Reliability, Goal Oriented, Teamwork, Computer Proficiency
Education
University of Central Florida 2011 — 2012
Education
Valencia Community College 2007 — 2011
Associate of Arts (A.A.), Education
Workforce Advantage Academy 2006 — 2007
Diploma, Work Study High School
The Institute of Internal Auditors Inc. June 2014 - Present
Trust International March 2014 - May 2014
Natural Bridge of Virginia/Natural Bridge Hotel & Conference Center June 2010 - February 2014
Kennedy Space Center Visitor Complex June 2002 - May 2010
Planet Hollywood International, Inc June 1997 - November 2001
Skills
Advertising, Media Buying, Public Relations, Online Advertising, Event Planning, Event Management, Social Media Marketing, Advertising Sales, Marketing Communications, Email Marketing, Social Media, Online Marketing, Marketing Strategy, Marketing, Brand Development, Brand Management, Market Planning, Copywriting, Direct Marketing, SEO, Hospitality, Trade Shows, Media Planning, Creative Direction, Integrated Marketing, Direct Mail, Press Releases
Education
Rollins College 1999 — 2000
Bachelor of Arts (B.A.), Communications, Business Administration, Public Relations
Lyndon State College 1994 — 1997
Associate of Science (A.S.), Telecommunications/Television Production
Trust International July 2015 - Present
ARK Soundwave USA March 2015 - July 2015
Trust International August 2011 - March 2015
Trust International June 2008 - August 2011
TRUST INTERNATIONAL RESERVATION SERVICE February 2006 - May 2008
TRUST International Reservation Services January 2000 - February 2006
Skills
PHP, JavaScript, jQuery, CSS, E-commerce, MySQL, Online Travel, HTML, Web Development, Software Development, Hotels, Tourism, Hospitality, SQL, XML, Revenue Analysis, SEO, Property Management..., Hospitality Industry, Digital Marketing, Programming, Web Analytics, SEM, Databases, SharePoint, Product Management, Team Leadership, Active Directory, Account Management, Online Marketing, Microsoft SQL Server, Web Design, Google Analytics, Travel Technology, Analytics, Online Advertising, Project Management, WordPress, Dreamweaver, Technical Support, Business Analysis, Social Media Marketing, Information Technology, Microsoft Office, Hotel Booking, Hospitality Management, Internet Strategy, Yield Management, Hotel Management
Education
Columbia College 2010 — 2012
Bachelor's degree, Business Administration and Management, General
Trust International May 2015 - Present
Walt Disney World April 2013 - April 2015
WDW April 2012 - April 2013
WDW November 2007 - April 2012
Skills
Visual C#, Visual C++, MySQL, Java, HTML, JavaScript, CSS, PHP, jQuery, Software Engineering, RFID applications, Arduino, Microsoft Office, Web Development, Visual Basic, Microsoft Excel, Microsoft Word, Resorts, Customer Service, Android SDK, Embedded Software, Parallel Programming, Linux, Ubuntu, Computer Repair, Binary, Discrete Mathematics, Mathematics, Algebra, Calculus, Physics, Microprocessors, Hospitality, Hotel Booking, Help Desk Support
Education
Universidad Politécnica de Puerto Rico 2009 — 2015
Computer Engineering
Trust International July 2001 - Present
Intermedia Communications December 1998 - July 2001
Alliance Data Systems January 1994 - December 1998
Skills
Call Centers, Training, Management, Cross-functional Team..., Customer Service, Coaching, VoIP, Analysis, Process Scheduler, Revenue Analysis, Hotels, Hospitality Industry, Yield Management, Hospitality, Tourism, Hospitality Management, Hotel Management, Property Management..., Front Office, Resorts, Pre-opening, Business Travel
Education
University of Missouri-Columbia
Trust International May 2005 - Present
Janus January 2001 - May 2005
Skills
Hotels, Hospitality, Hospitality Industry, Tourism, Front Office, Customer Service, Revenue Analysis, Hotel Booking, Hotel Management, Hospitality Management, Resorts, OTA, Project Management, Online Travel
Education
Florida Technical College 2011 — 2013
Associate’s Degree
Trust International January 2015 - Present
Esperance Counseling Center December 2014 - Present
Choices Counseling Center August 2013 - October 2014
U.S. Army PEO STRI May 2010 - September 2012
Skills
Career Counseling, Mental Health Counseling, Psychology, Research, Training, Psychotherapy, Mental Health, Social Services, Group Therapy, Adolescents, CBT, Crisis Intervention, Case Management, Microsoft Office, Public Speaking, Customer Service
Education
Asbury Theological Seminary 2011 — 2014
Master of Arts (MA), Mental Health Counseling/Counselor
University of Central Florida 2007 — 2011
Bachelor of Science (BS), Psychology
Walt Disney World June 2015 - Present
Kids Nite Out August 2010 - Present
Trust International May 2014 - June 2015
Trust International February 2014 - May 2014
Orange Lake Resorts May 2013 - September 2013
Vacation Innovations (fka Strategis Companies) July 2011 - January 2013
U.S. Census Bureau -- Census Coverage Management May 2010 - June 2010
Trust International October 2007 - February 2008
Gilbert Insurance Group July 2007 - October 2007
The Treehouse Daycare Center February 2007 - June 2007
Skills
Customer Service, Data Entry, Microsoft Office, Microsoft Word, Microsoft Excel, Internet, Social Media, Event Planning, Customer Retention, Customer Satisfaction, Hospitality, Facebook, PowerPoint, Human Resources, Public Speaking, Outlook, Training, Hospitality Industry, Strategic Planning, Conflict Resolution, Editing, Event Management, Employee Training, Train New Employees, Sales
Education
University of Central Florida 2010 — 2013
Bachelor's degree, Hospitality Administration/Management
Valencia Community College 2007 — 2010
Associate's degree, General Studies
Battery Ventures August 2008 - Present
Trust International July 2013 - Present
Jeeves Information Systems AB May 2012 - Present
WORLDHOTELS July 2013 - Present
SingleHop April 2012 - Present
Vero Software July 2010 - August 2014
Neolane January 2012 - July 2013
RBC Capital Markets July 2005 - July 2008
Education
University of Michigan - Stephen M. Ross School of Business 2002 — 2005
Bachelor of Business Administration (BBA)
Spine Centers of America October 2010 - Present
Trust International 2007 - Present
Accentuate PR 2001 - Present
PAID, Inc. 2001 - August 2012
SET Corp 2007 - 2012
Royal Woods Estates Homeowners Assoc. 2010 - 2011
Applied Visual Sciences/Guardian Technologies 2006 - 2010
Bluegate 2007 - 2008
Tech Image 1998 - 2000
Galileo International 1996 - 1998
Skills
Public Relations, Social Media, Publicity, Event Management, Media Relations, Marketing, Email Marketing, Social Media Marketing, Marketing Communications, Entertainment, Corporate Communications
Education
University of Iowa
University of Iowa
Schoology June 2014 - Present
McGraw-Hill Education March 2014 - May 2014
MHElabs November 2012 - February 2014
McGraw-Hill Education November 2010 - November 2012
Vancouver Organizing Committee for the 2010 Olympic and Paralympic Winter Games November 2009 - April 2010
Finnish Association for the Deaf June 2008 - December 2009
Trust International July 2008 - September 2008
DeakinPrime May 2006 - January 2008
Harcourt January 2006 - April 2006
XSIQ International April 2005 - December 2005
Skills
User Experience, User Interface Design, Graphic Design, Information Architecture, User Experience Design, Creative Direction, Usability Testing, Illustration, Icon Design, Agile Methodologies, Interaction Design, Illustrator, Design Thinking, User-centered Design, Information Design, Concept Design, Visual Design, Branding & Identity
Education
Aalto University 2008 — 2008
MA
Swinburne University of Technology 2005 — 2008
MA
La Trobe University 1995 — 1998
BA
PolarClad Inc., 2011 - Present
Janos Radvanyi Jr., Consulting September 2009 - Present
Scholle Corporation September 2003 - September 2009
Trust International 1999 - 2003
Bronco Wine Company 1992 - 1999
Skills
New Business Development, Sales Management, Product Development, Strategic Planning, Negotiation, Marketing Strategy, Packaging, Energy Supply, International Business, Process Improvement, Sales, Contract Negotiation, Wine, Wineries, Operations Management, Plastics, Lean Manufacturing, Food, Leadership, Start-ups, Management, Wine & Spirits Industry, Key Account Management, International Sales, Pricing, Purchasing, Manufacturing, Food Packaging, Supply Chain, Continuous Improvement, Packaging Engineering, Marketing, Cross-functional Team..., Key Account Development, FMCG, Flexo, Supply Chain Management, Forecasting, Beverage Industry, Business Planning, Wine Tasting
Education
Mississippi State University 1975 — 1978
Master of Science, Enology; minors in Biochemistry and Microbiology
Mississippi State University 1971 — 1975
Bachelors of Science, General Science; Major in Chemistry
Trust International April 2014 - Present
IKEA Group September 2013 - March 2014
Suncastles Management September 2013 - November 2013
Conco Systems Inc February 2012 - April 2013
AlliedBarton Security Services September 2005 - February 2012
AMS Air Conditioning August 2004 - August 2007
US Army January 2000 - May 2001
Skills
HVACR, Physical Security, Plumbing, Security Management, Security Operations, Corporate Security, Security Training, Surveillance, Access Control, CCTV, Workplace Violence, Firearms, Personal Security, Enforcement, Personal Protection, Government, Policy, Security, Heavy Lifting, Microsoft Excel, Basic Electrical...
Education
Seminole State College of Florida 2014 — 2015
Currently Enrolled, Heating, Ventilation, Air Conditioning and Refrigeration Engineering Technology/Technician, 3.5
Cooper City High School 1995 — 1999
High School Diploma, High School/Secondary Diplomas and Certificates, 1.8
Seminole County Public Schools July 2013 - Present
Trust International March 2012 - July 2013
4Rivers Smokehouse, LLC September 2011 - March 2012
Curves February 2004 - August 2007
Skills
Event Management, Customer Service, Microsoft Word, Microsoft Office, Public Speaking, PowerPoint, Event Planning, Cakes, Advertising, Baking, Hospitality, Customer Satisfaction, Time Management, Sales, Outlook, Food
Education
Grand Canyon University 2013 — 2017
Bachelor of Education (B.Ed.), Elementary Education/Teaching of Individuals in Elementary Special Education Programs
Seminole Community College 2009 — 2010
Associate of Arts (AA), General Studies
Florida Hospital College of Health Sciences 2005 — 2008
Nursing