AAA Wisconsin
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AAA Wisconsin Employees
The Auto Club Group February 2012 - Present
AAA Wisconsin October 2010 - October 2011
American Family Insurance March 2007 - October 2010
David Insurance Agency October 1997 - March 2007
Skills
Sales, Customer Service, Property & Casualty..., Banking, Data Entry, Customer Satisfaction, Hotel Reservations, Car Rental
Education
Gateway Technical College 1987 — 1989
Associates Degree, Travel Agent
Tremper High School 1984 — 1986
General, general
STERIS Corporation February 2010 - Present
KeyBank September 1999 - December 2009
American Express August 1997 - September 1999
American Express July 1995 - August 1997
Meridian Travel, Inc August 1994 - July 1995
Passport Travel, Inc. October 1993 - August 1994
Trans-Mark Travel October 1989 - October 1993
Travel Mart March 1986 - October 1989
Hobbit Travel July 1985 - March 1986
AAA Wisconsin November 1983 - July 1985
Skills
Event Management, Event Planning, Management, Sales, Leadership, Marketing, Trade Shows, Customer Service, Hospitality, Meeting Planning, Corporate Events, Hotels, Social Media Marketing, Marketing Strategy, Social Media, Public Relations
Education
CCAF 1978 — 1981
Assoicate of Arts, Military History
Benedictine College 1976 — 1977
Marketing
Society of St. Vincent de Paul -- District Council of Madison September 2012 - Present
Stetenfeld Associates, LLC June 2005 - Present
Society of St. Vincent de Paul – District Council of Madison Inc. June 2005 - August 2012
The Auto Club Group January 1997 - June 2005
AAA Wisconsin October 1987 - June 2005
Skills
Media Relations, Crisis Communications, Public Relations, Corporate Communications, Speech Writing, Internal Communications, Strategic Communications, Public Speaking, Marketing Communications, Press Releases, Strategic Planning, Editing, Community Development, Message Development, Web Content, Research, Community Outreach, Sales, Newsletters, Social Networking, Social Media Marketing, Leadership, Publications, Event Management, Creative Writing, Grant Writing, Integrated Marketing, Volunteer Management, Policy Analysis, Social Media, Public Affairs, Marketing, Nonprofits, Strategy, Training, Journalism, Marketing Strategy, Public Policy, Organizational..., Leadership Development, Program Management, Team Building, Proofreading, Advertising, Publicity, Fundraising, Copywriting, Email Marketing, Policy, Event Planning
Education
Drake University 1981 — 1982
Master's, Journalism & Mass Communication
Northwestern University 1975 — 1979
Bachelor's, Anthropology and History & Literature of Religions
Drake and Company February 2014 - Present
What If It Fit? January 2013 - December 2014
Sub-Zero Wolf July 2011 - September 2012
DEMCO, Inc. April 2006 - May 2011
AAA Wisconsin April 2000 - December 2005
Skills
Data Mining, Data Analysis, Data Integration, Data Migration, Catalog Circulation, Process Improvement, Project Coordination, Analytics, Marketing, Project Management, SAS, Analysis, Databases, Microsoft Excel, Direct Marketing, Marketing Management, Business Intelligence, Management, SPSS, SQL, Access
Education
Madison Area Technical College 2006 — 2006
Coursework in SQL and Microsoft Access
University of Wisconsin-Madison
AAA Wisconsin July 2013 - Present
Professional Life Underwriters June 2009 - April 2011
Nationwide Financial 2002 - 2009
CJD 1996 - 2002
VTXAgency 1994 - 1996
Skills
Insurance, Investments, Leadership, Customer Service, Business Planning, Asset Managment, Microsoft Office, Microsoft Excel, Microsoft Word, Strategic Planning, Problem Solving, Business, Financial Risk, Teachers, Life Insurance, Fixed Annuities, Retirement, Sales, Management, Financial Advisory
Education
University of Mount Union 1973 — 1977
BA, Business Administration and Economics
AAA Wisconsin 1995 - Present
Skills
Sales, Account Management, Marketing, Customer Service, Coaching, Leisure Travel, Leisure
Education
Madison Area Technical College
Associate's degree, Tourism and Travel Services
Madison College 2011 - Present
AAA Wisconsin May 2006 - Present
Milwaukee School of Engineering 2002 - 2005
Skills
Customer Service, Instructor-led Training, Qualified Teacher, Safety, Disability Rights, Disability Law, Peer Mentoring, Teaching Adults, Adult Learning Theory, Adult Education, Youth Programs, Learning Disabilities, Autism Spectrum..., Emotional Disabilities, Program Management, Staff Development, Mentoring Of Staff, Leadership, Higher Education, Student Affairs, Public Speaking, Microsoft Office, Team Building, Teaching, Training
Education
UW - Milwaukee 2000 — 2002
M.S.Ed., Leadership and Supervision in Adult Ed.
Illinois State University 1988 — 1993
B.S. in Education, Special Education (K-12 LD and SED)
The Auto Club Group October 2004 - July 2013
AAA Wisconsin October 2004 - July 2013
The Mark Travel Corporation October 2003 - January 2004
Panera Bread April 2000 - June 2003
Sheraton Four Points Hotel January 2000 - May 2000
Characters & Collectibles July 1999 - January 2000
Mount Mary College January 1999 - June 1999
Six Flags Great America January 1998 - May 1998
Villa Clement & Clement Manor Nursing Homes September 1990 - January 1998
Milwaukee Public Museum August 1996 - December 1996
Skills
Customer Service, Microsoft Word, PowerPoint, Microsoft Excel
Education
Mount Mary College 1996 — 2000
Bachelors, Hotel & Restaurant Management
Alverno College 1994 — 1998
Bachelors, Business & Management
Ambassador World Travel September 2008 - Present
Millennium Travel September 2002 - September 2008
Mitchell Travel April 1989 - September 2002
AAA Wisconsin February 1988 - April 1989
Harwood Medical Associates September 1978 - May 1988
Skills
Cruises, Honeymoons, Leisure Travel, Vacation, Business Travel, Travel Services, Leisure, Travel Insurance, Disney, Travel Planning, Hotels, Resorts, Car Rental, Groups, Hotel Reservations, IATA, Luxury, Villas, Customer Service, Hotel Booking, Travel Management
Education
Milwaukee Area Technical College 1988 — 1989
Travel Agent Certification, Travel
University of Wisconsin-Milwaukee 1975 — 1982
Physical Therapy and Nursing, Junior status
Concordia University-Wisconsin 1978 — 1978
Medical Assistant Certification, Medical Assisting
Terra Staffing May 2014 - Present
Rob White Insurance Associates June 2013 - April 2014
StenTel Medical Transcription – Medical Transcriptionist September 2011 - September 2013
AAA Wisconsin November 2007 - December 2008
Rock County Health and Human Services June 2006 - November 2007
Active Duty Wisconsin Army National Guard January 1985 - January 2005
Skills
Leadership, Team Leadership, Communication Skills, Human Resources, Account Management, Leadership Development, Permanent Staffing, Temporary Staffing, Recruiting, Technical Recruiting, Office Administration, Customer Service, Administrative..., Administrative Work, Medical Transcription, Microsoft Office, Microsoft Excel, Microsoft Word, Staffing Services, Training, Interviews, Temporary Placement, Employee Benefits, Sales, Team Building, Customer Retention
Education
Lakeland College
BA, Business Administration