Customer Service Manager
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Customer Service Manager Employees
Keller Williams Realty at The Parks July 2012 - Present
Self-Employed January 2011 - June 2012
Central Florida Hotel & Lodging Association (CFHLA) June 2010 - December 2010
Cystic Fibrosis Foundation August 2005 - June 2010
Customer Service Manager August 2003 - August 2005
CP Ships August 2001 - May 2003
Skills
Marketing, Management, Event Planning, Customer Service, Leadership, Sales, Public Relations, Marketing Strategy, Strategic Planning, Special Events
Education
Flagler College 1995 — 1998
Bachelor of Arts (B.A.), Business Administration
Alstom Power March 2006 - Present
Dominion Virginia Power 2005 - 2005
Baker Equipment 2002 - 2004
United Power Corporation 1998 - 2001
Customer Service Manager 1990 - 1998
Skills
Strategic Planning, Energy, Marketing Strategy, New Business Development, Gas Turbines, Power Generation, Project Management
Education
Hampden-Sydney College 1982 — 1987
Bachelor of Arts (BA), History
Serenity and Sobriety June 2013 - Present
Customer Service Manager July 1983 - May 2009
Skills
Microsoft Word, Microsoft Office, Customer Service, Microsoft Excel, PowerPoint, Windows, Research, Outlook, Photoshop, HTML, Strategic Planning, Budgets, Editing, C++, C, English
Education
Diablo Valley College 2010 — 2013
Associate of Science (A.S.), Addiction Prevention and Treatment
The Ellison Law Firm July 2015 - Present
Nashville District Attorney May 2015 - Present
Carl Chavis Memorial Branch YMCA November 2013 - Present
Charlotte School of Law August 2014 - May 2015
Guilford Technical Community College July 2013 - August 2014
Customer Service Manager December 2003 - November 2011
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Public Speaking, Strategic Planning, Negotiation, Nonprofits, Event Planning, Leadership Development, Program Development, Team Building, Community Outreach, Higher Education, Fundraising, Training, Leadership, Social Networking, Staff Development, Social Media, Adult Education, Volunteer Management, Coaching, Public Relations, Organizational..., Instructional Design, Student Affairs, Conflict Resolution, Editing, Time Management
Education
North Carolina Agricultural and Technical State University 2007 — 2011
Bachelor of Arts (BA), Political Science and Government
Ashford University
Master of Arts (MA), Organizational Leadership
Walmart December 2014 - Present
Walmart August 2012 - December 2014
Walmart September 2010 - July 2012
Optician June 2008 - September 2010
Customer Service Manager February 2007 - June 2008
Skills
Retail Sales, Keyboarding, Microsoft word, Microsoft Excel, Interpersonal skills, Great Probl, Great Problem Solving..., Data Collection and..., Teamwork, Communication Skills, Leadership, Ability to Self-Manage..., Work Ethic, Microsoft Word, Retail, Communication
Education
University of Phoenix 2009 — 2010
Master of Business Administration, Business Administration, Management and Operations, 3.6
University Of NorthTexas 2006 — 2008
Bachelor of Science in Biology, Concentration in Pre-Medical Sciences, 3.7
Richland College 2006 — 2006
Biology Major, Completed Organic Chemistry
The University of Texas at Dallas 2005 — 2006
Bachelor of Science in Biology, Biology Major with a concentration in Pre-Medicine
Xavier University of Louisiana 2004 — 2005
Bachelor of Science in Biology, Biology Major with a concentration in Pre-Medical Sciences, 3
Micro-Poise Measurement Systems, Ametek January 2002 - Present
Field Service Manager 2000 - 2001
Customer Service Manager 1976 - 2000
Education
Kent State University
Luxottica January 2015 - Present
Luxottica Retail May 2010 - January 2015
Luxottica Retail North America December 2001 - January 2011
Customer Service Manager 1996 - 2001
Skills
Store Management, Visual Merchandising, Loss Prevention, Driving Results, Merchandising, Retail, Profit, Eyewear, Fashion, Inventory Management, Multi-Unit Management, Inventory Control, Associate Development, New Store Openings, District Management, Recruiting, Income Statement, New Store Development, Sales, Succession Planning, Coaching, Team Building, Customer Service, Leadership, Hiring, Training, Leadership Development, Performance Management, Customer Satisfaction, Employee Training, Customer Experience, Merchandise Planning, Shrinkage, Talent Management, Employee Relations, Time Management, Retail Sales, Multi-unit, Store Operations
Education
Loyola Marymount University 1994 — 1998
Bachelor of Arts (BA), Sociology
Education Minnesota March 2014 - Present
Sunrise Fiberglass LLC November 2012 - June 2013
Sunrise Fiberglass Corp. March 2007 - January 2013
Infrasourcec Underground Services June 2006 - December 2006
Customer Service Manager July 2003 - June 2006
Waldoch Crafts and Customs, Inc. June 2003 - June 2005
Skills
Procurement, Shipping, Microsoft Office, Team Building, Customer Service, Microsoft Excel, Microsoft Word, Supervisory Skills, Close Attention to..., Writing, Accounts Receivable, Records Management, Multi-line Phone, Phone Etiquette, Sales, Creative Problem Solving, Training, Inventory Control, Invoicing, Leadership, Purchasing, JobBoss, Management, Process Improvement, Inventory Management
Education
IT University Online 2014 — 2014
Microsoft Office Certification Career Advancement Bundle, Microsoft Office Certification in Excel, Access, Word, PowerPoint & Outlook
Pine Technical College 2010 — 2010
Series Completed, Quick Response Manufacturing, completed
University of Wisconsin-River Falls 1985 — 1989
Political Science - Administration Emphasis; Metropolitian Regional Studies; Land Capabilities
College of St Thomas
Seminar Session Completed, Strategic Leadership and Managment Training Seminar
Forest Lake High School
diploma
Minnesota Mutual Life Insurance Company Corporate Training
Basic Supervisory Certification
Customer service Manager April 2004 - Present
Education
Delaware County Community College
Point B December 2007 - Present
APL January 2000 - December 2007
Customer Service Manager October 1995 - January 2000
Ammirati & Puris 1989 - 1992
Skills
SaaS, Business Process..., Program Management, Leadership, Business Analysis, Vendor Management, Management Consulting, PMO, Change Management, Process Improvement, Business Process, Management, Business Transformation, Strategy, IT Strategy, Project Portfolio..., Software Project..., Cross-functional Team..., Consulting, Project Management
Education
University of California, Berkeley 2004 — 2005
Project Management Certificate of Distinction
University of Denver 1985 — 1989
Marketing
Kasetsart University June 2013 - June 2015
Australian Center for Education July 2010 - March 2012
Language Link Vietnam October 2009 - April 2010
Astrology.com October 2001 - February 2009
Customer Service Manager 2002 - 2005
Astrology.com October 2000 - October 2001
Skills
JavaScript, Node.js, HTML, CSS, jQuery, PeopleSoft, FileMaker, Visio, Photoshop, Ruby, Responsive Web Design, Vignette CMS, Kana, Crystal Reports, QA, Teaching, Blogging, Linux, MySQL, System Administration, Research, Editing, PHP, Web Development, Social Media, Microsoft Excel, Microsoft Office, Public Speaking, English, Wordpress
Education
New College of California 2007 — 2008
Bachelor’s Degree, Humanities
City College of San Francisco 2005 — 2007
San Francisco State University 1990 — 1992
University of California, Santa Cruz 1989 — 1990
U.S. Department of Veterans Affairs June 2014 - Present
Transportation Security Administration June 2002 - June 2014
Customer Service Manager October 2000 - March 2001
Network Operations July 1997 - October 2000
Skills
Program Management, Management, Procurement, Budgets, Managerial Finance, Finance, Facilities Management, Asset Management, Property Management, Office Management, Government, Policy, Property, Analysis
Education
University of Phoenix 2004 — 2006
Masters, Business Administration
Boise State University 1990 — 1992
. August 2015 - Present
Customer Service Manager February 2013 - Present
International Paper/Weyerhaeuser May 2008 - November 2011
International Paper/Weyerhaeuser October 2003 - May 2008
Georgia Pacific March 1991 - September 2003
Skills
Recycling, Plastics, Problem Solving, Customer Relations, Customer Service, Logistics, Packaging, Procurement, Waste Management, SAP, Flexo, Die Cutting, Corrugated, InfinityQS, Automotive Repair, Home Inspections, Transportation, Management
Education
John Wood Community College 1982 — 1983
Certificate, Autobody/Collision and Repair Technology/Technician
Graduate Litchfield High School
General
Federal Government February 2007 - Present
Bank Fund Staff Federal Credit Union July 1995 - May 2005
Customer Service Manager October 1995 - July 1997
Skills
Government, Policy Analysis, Policy, Public Policy, Federal Government, Program Management, Homeland Security, Security Clearance, Public Administration, Emergency Management, Enforcement, National Security, Research, Military, Public Speaking, DoD, International Relations
Education
Howard University 1988 — 1991
Prince George's Community College 1986 — 1988
Wisconsin Buckskin Horse Association November 2011 - Present
Heartland Farms September 2013 - October 2013
Aerotec August 2012 - January 2013
Customer Service Manager January 2010 - August 2012
TriEnda 1998 - 2010
Skills
ISO, SPC
Education
Lakeshore Technical College 1986 — 1988
Associate's degree, Independant Studies ~ Equine Management
High Liner Foods May 2000 - Present
Customer Service Manager June 1988 - August 2000
Education
Strayer University (VA) 2009 — 2012
MBA, Project Management
Saint Leo University 2003 — 2006
BA, Business Administration
Mariani/Cote LLC and 652 Chicopee St LLC 2007 - Present
LLC 2007 - 2012
customer service manager June 1981 - June 2001
Skills
Negotiation, Project Management, Sales, Sales Management, New Business Development, Microsoft Office, Retail, Business Analysis, Salesforce.com, Valuation, SharePoint, Team Building, Customer Service, Marketing, Contract Negotiation
Education
Holyoke Community College 1980 — 1981
business adminstration
ludlow high school
Bachelor of Business Administration (BBA), Business Administration
Brigham Young University January 2007 - Present
Support Manager July 2003 - December 2006
Customer Service Manager July 1995 - July 1999
Skills
Research, Public Speaking, Data Analysis, Teaching, Higher Education, Statistics, Qualitative Research
Education
Brigham Young University 2009 — 2012
Master of Public Administration (MPA)
Utah Valley University 1999 — 2004
Bachelor of Science (BS), Legal Studies, General
Utah Valley University 1998 — 2004
Bachelor of Science (BS), Criminalistics and Criminal Science
Customer Service Manager November 2012 - July 2013
Thomasville Home Furnishings 2004 - 2012
Walker Furniture 2002 - 2004
Skills
Retail, Merchandising, Purchasing, Inventory Management, Furniture, Interior Design, Leadership, Sales Management, Customer Service, Sales, Space planning, Customer Satisfaction, Negotiation, New Business Development, Account Management, Operations Management, Contract Negotiation, Sales Operations, Marketing, Selling, Visual Merchandising, Inventory Control, Store Management, Product Development, Profit
Education
University of South Florida 1984 — 1986
Business Administration and Management, General
Sheridan Hills Christian
Webster Bank July 2012 - Present
Citizens Bank August 2008 - July 2012
Customer Service Manager December 2007 - August 2008
Skills
Nursing, Patient Advocacy, Quality Patient Care, Customer Service, Delegate Management, Timely Decision Making
Education
Goodwin College 2011 — 2014
Associate of Science (AS), Registered Nursing/Registered Nurse
Central Connecticut State University 2000 — 2007
Bachelor of Science (BS), Marketing