Experience
Blackbaud  October 2012 - Present
Convio, a Blackbaud Company   May 2012 - September 2012
Convio, Inc.   September 2011 - May 2012
Convio Inc,  October 2010 - August 2011
Safety-Kleen  July 2007 - October 2010
Safety-Kleen Systems, Inc.   May 2005 - July 2007
Metro Ford   March 2004 - May 2005
Hewlett Packard/Dazel   August 1999 - August 2001
Hewlett Packard/Dazel   September 1997 - August 1999
United States Air Force  October 1992 - February 1997

Skills
Salesforce.com, SaaS, Solution Selling, Account Management, Lead Generation, CRM, Cloud Computing, Direct Sales, Sales Operations, Sales, Management, Program Management, New Business Development, Sales Process, Pre-sales, Professional Services, Strategic Partnerships, Product Marketing, Product Management, Selling

Education
Avila University   2002 — 2003
Bachelor of Science, Business Administration, Marketing

Experience
Walt Disney World  May 2014 - Present
AT&T  March 2011 - May 2014
Malcolm Cunningham Ford   November 2005 - April 2010
Metro Ford   January 1998 - January 2001
world ford  2000 - 2001

Skills
Wireless, ACD, Automobile, Customer Satisfaction, Account Management, Cross-functional Team..., Customer Retention, Call Centers, Customer Experience, Managed Services, Telecommunications, Sales Operations, Troubleshooting, Customer Service, Sales, Team Building, Continuous Improvement, Leadership, Training, Team Leadership

Education
Penta County Joint Vocational School   1979 — 1981
certificate in small engine repair, Small Engine Mechanics and Repair Technology/Technician

northwood   1976 — 1981

Experience
Liberty Mutual Insurance  June 2015 - Present
Liberty Mutual Insurance  May 2014 - Present
Sedgwick  October 2013 - March 2014
QBE North America  May 2012 - October 2013
ABRA Auto Body & Glass  December 2011 - May 2012
METRO FORD   October 2010 - December 2011

Skills
Communication Skills, Customer Oriented, Production Efficiency, Heavy Lifting, Claims Management, Claim, Property & Casualty..., Liability, Customer Satisfaction, Commercial Insurance, Casualty, Subrogation, Claims Handling, Insurance, General Insurance, Claim Investigation, People Skills, Property Claims, Workers Compensation, Commercial Lines, Property Damage, Analysis

Education
Madison Area Technical College   2010 — 2012
Associate's degree, Business, Management, Marketing, and Related Support Services

Madison Area Technical College   2008 — 2010
Two Year Certificate, Autobody/Collision and Repair Technology/Technician

Experience
The Parts House  August 1991 - Present
Babcox Publications  May 2011 - Present
Automotive Distribution Network  1998 - Present
Metro Ford   September 1985 - August 1991
MCI Network 1   July 1985 - November 1985

Skills
Bilingual, Speaking Engagements, Spanish, Creative Writing, Public Speaking, Buying, B2B eCommerce, E-commerce, Sales Management, Online Marketing, Social Media, New Business Development, Customer Service, Web Marketing, Multilingual, Online Advertising, B2B, Purchasing, Customer Satisfaction, Inventory Management, Automotive, Management, Sales, Business Strategy, Marketing Strategy, Social Networking, Automotive Aftermarket, Automobile, Leadership, Parts, Retail, Account Management, Team Building, Budgets, Supply Chain Management, Marketing, Selling, Product Marketing, Business Planning, Experienced Sales..., Pricing, Operational Excellence, Follow Through, Courtesy, Income Statement, Competitive Analysis, Vehicles, Strategic Planning, Profit, P&L Management

Education
Boston College   1981 — 1985
BS, Organizational Behavior, Management

Colegio San Ignacio de Loyola   1976 — 1981
HS

Experience
Metro Ford Inc   April 2010 - Present
Metro Ford   May 1997 - July 2009

Skills
Vehicles, Automotive, Sales Process, Profit, Customer Satisfaction, Automobile, ADP Payroll, Business Planning, Leadership, Customer Retention, Sales Management, Microsoft Office, Forecasting, Automotive Aftermarket, Dealers, Warranty, Negotiation

Education
Florida National College-Main Campus   1995 — 1996
AS, Business

Experience
METRO FORD   March 2015 - Present
Metro Ford   May 2011 - March 2015
Symcor  January 2011 - May 2011
Burlington Coat Factory  January 2010 - January 2011
Community Coalition  June 2009 - October 2009

Skills
Time Management, Outlook, Leadership, Social Networking, Customer Service, Research, Customer Satisfaction, Microsoft Office, Sales Management, Purchasing, Process Improvement, Accounts Receivable, Budgets, Human Resources, Data Entry

Education
Miami Dade College
Associate’s Degree, Biology, General

Experience
Williams Moving & Storage (BC ) Ltd.   June 2014 - January 2015
Metro Ford   2013 - 2013
CMP Automotive Ltd. / Shaw GMC Buick Hummer / Sunridge Nissan Inc.   2011 - 2011

Education
University of Missouri-Saint Louis

Parkway South Senior High
High School

Experience
NYS Department of Transportation  January 2012 - Present
Hertz Rent a Car  July 1995 - Present
Innovative Test Solutions   October 2010 - October 2011
Mohawk Innovative Technologies Inc   July 2009 - October 2010
Plug Power  February 1999 - December 2008
Metro Ford   1998 - 1999
Allen's Route 7 Mobil   1995 - 1998

Skills
Field Service, Weld, Manufacturing, Troubleshooting, Engineering, Continuous Improvement, Six Sigma, Mechanical Engineering, Customer Satisfaction, Power Generation, Systems Engineering, Welding, Product Development, Testing, Analysis, Medical Devices, Cross-functional Team..., Root Cause Analysis, Process Engineering, Program Management, Electronics, Project Management, Process Improvement, Lean Manufacturing, Energy

Education
Hudson Valley Community College   2009 — 2014
Engineering

Modern Welding School   2008 — 2008
Tig Welding

Experience
Davis Chevrolet  December 2012 - Present
Metro Ford   September 2010 - December 2012
AIRDRIE PONTIAC BUICK GMC   May 2009 - September 2010
Stampede Pontiac Buick GMC   October 2008 - May 2009
SHAW GMC PONTIAC BUICK   March 2007 - September 2008
Stampede Pontiac Buick GMC   October 2002 - January 2007
Stampede Pontiac   January 2000 - October 2002
Stampede Pontiac   May 1997 - January 2000
ONE HOUR MARTINIZING  February 1995 - April 1997

Skills
Dealer Management, Automotive Aftermarket, Customer Service, Customer Satisfaction, Sales Operations, Sales, Sales Management, Vehicles, Training, Operations Management, Sales Process, Marketing Strategy, Profit, Account Management, Automotive, Dealers, Fleet Management, B2B, Forecasting, Negotiation, Sales Presentations, Inventory Management, Automobile, Purchasing, Reynolds, Parts, Warranty, Budgets, Customer Retention, Deal Closure, Direct Sales, Gross Profit, Management, Marketing, Pricing, Retail, Advertising, Cold Calling, Selling, Team Building

Education
University of Calgary   1980 — 1986
Kinesiology

Mount Royal University
Bachelor of Arts; Diploma, Physical Education; Physical Education

University of Calgary
Bachelor of Science, Political Science

Experience
Dallas County  June 2007 - Present
Metro Ford   February 2007 - June 2007

Education
University of North Texas   2004 — 2006
Bachelor's degree, General Studies

Collin County Community College
Associate of Arts; Bachelor in Applied Arts and Science degree

Experience
metro ford   February 2014 - Present
Monro Muffler Brake  August 2006 - November 2013
lia infiniti of latham   September 2001 - March 2005
denooyer dodge   February 1995 - February 2001

Skills
automotive..., warranty administration, licenced nys automotive..., automotive technician, organization, Process Improvement, Organizational..., Team Management, Management, Sales, Warranty, Automotive, Automobile, Customer Satisfaction, Profit, Sales Management, Purchasing

Education
University at Buffalo   1975 — 1980
bachelr of arts, Early Childhood Education and Teaching

s.u.n.y. at buffalo   1975 — 1980
bachelor or arts, childhood education, minor psychology

cw baker hight school   1969 — 1973
sciences, regents diploma