Service Quality Institute
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Service Quality Institute Employees
Employee
Years
Job
Industry
Hannah Grossman Hannah Grossman's Service Quality Institute Experience December 2009 - August 2010
Job Experience Architect at The Nerdery
Industry Internet
Experience
The Nerdery May 2011 - Present
Preventive Care, Inc. August 2010 - April 2011
Service Quality Institute December 2009 - August 2010
U.S. Bank March 2009 - June 2009
Skills
User Experience, Digital Strategy, Information Architecture, Interaction Design, User Research, Wireframes, Workshop Facilitation, Usability Testing, JavaScript, OmniGraffle, WordPress, Web Development
Education
University of Minnesota-Twin Cities 2007 — 2009
Bachelor of Science (B.S.)
The Nerdery May 2011 - Present
Preventive Care, Inc. August 2010 - April 2011
Service Quality Institute December 2009 - August 2010
U.S. Bank March 2009 - June 2009
Skills
User Experience, Digital Strategy, Information Architecture, Interaction Design, User Research, Wireframes, Workshop Facilitation, Usability Testing, JavaScript, OmniGraffle, WordPress, Web Development
Education
University of Minnesota-Twin Cities 2007 — 2009
Bachelor of Science (B.S.)
Awadh Bin Silm Awadh Bin Silm's Service Quality Institute Experience January 1999 - March 2003
Job Senior Consultant & Managing Partner at Masters Legacy Consultancy & Trainings Houston Office
Industry Professional Training & Coaching
Experience
Masters Legacy December 2012 - Present
Axiom Telecom March 2009 - January 2013
Axiom Telecom February 2006 - February 2009
Samara Car Rental April 2003 - February 2006
Service Quality Institute January 1999 - March 2003
Skills
Performance Management, HR Policies, Talent Management, Employee Relations, HRIS, Performance Appraisal, Deferred Compensation, Talent Acquisition, Human Resources, Employee Engagement, Recruiting, HR Consulting, Personnel Management, Succession Planning, Organizational..., Job Descriptions, Team Management, Change Management, Employee Training, Training, Leadership, Career Development, Coaching, Management, Leadership Development
Education
Birkman International 2014 — 2014
Senior Consultant Certification, Personality Assessment
Center of Coaching Certification - ICF Accredited 2014 — 2014
Certified Professional Coach, Personal & Executive Coaching
University of Houston 2014 — 2014
Transformational Tools for Leadership Certification
University of Houston 2013 — 2013
Leadership Fundamentals Certification, Leadership
Birkman International
Certification, The Birkman Method Consultant
IIUM, Malaysia 1992 — 1997
Bachelor of Human Science, Communication, General
Masters Legacy December 2012 - Present
Axiom Telecom March 2009 - January 2013
Axiom Telecom February 2006 - February 2009
Samara Car Rental April 2003 - February 2006
Service Quality Institute January 1999 - March 2003
Skills
Performance Management, HR Policies, Talent Management, Employee Relations, HRIS, Performance Appraisal, Deferred Compensation, Talent Acquisition, Human Resources, Employee Engagement, Recruiting, HR Consulting, Personnel Management, Succession Planning, Organizational..., Job Descriptions, Team Management, Change Management, Employee Training, Training, Leadership, Career Development, Coaching, Management, Leadership Development
Education
Birkman International 2014 — 2014
Senior Consultant Certification, Personality Assessment
Center of Coaching Certification - ICF Accredited 2014 — 2014
Certified Professional Coach, Personal & Executive Coaching
University of Houston 2014 — 2014
Transformational Tools for Leadership Certification
University of Houston 2013 — 2013
Leadership Fundamentals Certification, Leadership
Birkman International
Certification, The Birkman Method Consultant
IIUM, Malaysia 1992 — 1997
Bachelor of Human Science, Communication, General
Jana Infanger's Service Quality Institute Experience October 2006 - December 2007
Job Account Associate at EY
Industry Financial Services
Experience
EY March 2014 - Present
Ernst & Young December 2011 - May 2014
Grand Turismo Cars, Inc July 2010 - November 2011
Family & Cosmetic Gentle Dentistry July 2010 - November 2011
SnowTech Magazine May 2009 - August 2010
Ceres Environmental Services, Inc. 2010 - 2010
Grant Thornton, LLP August 2008 - May 2009
Service Quality Institute October 2006 - December 2007
SnowTech Magazine May 2000 - October 2006
Skills
Microsoft Excel, Time Management, Pivot Tables, Visual Basic, Excel Dashboards, Macro, Vlookup, Formulas, Conditional Formatting, Marketing, PowerPoint, Financial Reporting, Reporting & Analysis, Executive Reporting, Pipeline Generation, Pipeline Development, Pipeline Management, Public Speaking, Data Analysis, Data Management, Program Management, Event Planning, Management, Business Development, Editing, Microsoft Word, Project Planning, Customer Service, Human Resources
Education
Sorbonne University 2006 — 2006
Certificate de Langue, Phonetics
University of Minnesota-Morris 2000 — 2006
Bachelor of Arts, French
EY March 2014 - Present
Ernst & Young December 2011 - May 2014
Grand Turismo Cars, Inc July 2010 - November 2011
Family & Cosmetic Gentle Dentistry July 2010 - November 2011
SnowTech Magazine May 2009 - August 2010
Ceres Environmental Services, Inc. 2010 - 2010
Grant Thornton, LLP August 2008 - May 2009
Service Quality Institute October 2006 - December 2007
SnowTech Magazine May 2000 - October 2006
Skills
Microsoft Excel, Time Management, Pivot Tables, Visual Basic, Excel Dashboards, Macro, Vlookup, Formulas, Conditional Formatting, Marketing, PowerPoint, Financial Reporting, Reporting & Analysis, Executive Reporting, Pipeline Generation, Pipeline Development, Pipeline Management, Public Speaking, Data Analysis, Data Management, Program Management, Event Planning, Management, Business Development, Editing, Microsoft Word, Project Planning, Customer Service, Human Resources
Education
Sorbonne University 2006 — 2006
Certificate de Langue, Phonetics
University of Minnesota-Morris 2000 — 2006
Bachelor of Arts, French
Iustin Rosioara Iustin Rosioara's Service Quality Institute Experience August 2010 - September 2012
Job "Commonsensist". Project Manager (CAPM). Service Strategy Specialist. Trainer & Coach.
Industry Management Consulting
Experience
Service Strategy Solutions LLC July 2013 - Present
EUDOO CONSULTING January 2005 - December 2012
Service Quality Institute August 2010 - September 2012
Service Quality Institute December 2008 - September 2012
Portland Trust September 2007 - September 2008
Baneasa Developments August 2006 - August 2007
Royal Castle of Savarsin May 2005 - August 2006
Catering Partner August 2000 - February 2005
UNICO AS, Norway September 1991 - August 2000
Skills
Customer Service, Coaching, Management Consulting, Business Strategy, Software Development, International Project...
Education
PMI - Project Management Institute
CAPM (Certified Associate in Project Management)
Primary School
University of Bucharest
Master of Science (M.Sc.), Electrical and Electronics Engineering
Service Strategy Solutions LLC July 2013 - Present
EUDOO CONSULTING January 2005 - December 2012
Service Quality Institute August 2010 - September 2012
Service Quality Institute December 2008 - September 2012
Portland Trust September 2007 - September 2008
Baneasa Developments August 2006 - August 2007
Royal Castle of Savarsin May 2005 - August 2006
Catering Partner August 2000 - February 2005
UNICO AS, Norway September 1991 - August 2000
Skills
Customer Service, Coaching, Management Consulting, Business Strategy, Software Development, International Project...
Education
PMI - Project Management Institute
CAPM (Certified Associate in Project Management)
Primary School
University of Bucharest
Master of Science (M.Sc.), Electrical and Electronics Engineering
Janet Novak's Service Quality Institute Experience August 2009 - April 2010
Job Regional Sales Director for USARAD
Industry Hospital & Health Care
Experience
Ashby, MN May 2014 - March 2015
Lang Nelson Associates Inc. March 2011 - May 2012
Intrepid USA Healthcare Services April 2010 - December 2010
Service Quality Institute August 2009 - April 2010
Virtual Radiologic 2004 - 2009
BI Worldwide Limited December 1996 - January 2001
Honeywell 1994 - 1996
Skills
Team Building, Sales Management, Managed Care, Public Speaking, Strategic Planning, Customer Service, Hospitals, Healthcare Information..., Employee Relations, Public Relations, Contract Negotiation, New Business Development, Project Management, Marketing Strategy, Cross-functional Team..., Healthcare Management, Leadership Development, Leadership, Team Leadership, Process Improvement, Radiology, Strategy, Marketing, Management, Sales, Training
Education
Gustavus Adolphus College
BA, Business Adminstration
Ashby, MN May 2014 - March 2015
Lang Nelson Associates Inc. March 2011 - May 2012
Intrepid USA Healthcare Services April 2010 - December 2010
Service Quality Institute August 2009 - April 2010
Virtual Radiologic 2004 - 2009
BI Worldwide Limited December 1996 - January 2001
Honeywell 1994 - 1996
Skills
Team Building, Sales Management, Managed Care, Public Speaking, Strategic Planning, Customer Service, Hospitals, Healthcare Information..., Employee Relations, Public Relations, Contract Negotiation, New Business Development, Project Management, Marketing Strategy, Cross-functional Team..., Healthcare Management, Leadership Development, Leadership, Team Leadership, Process Improvement, Radiology, Strategy, Marketing, Management, Sales, Training
Education
Gustavus Adolphus College
BA, Business Adminstration
John D. Daoud's Service Quality Institute Experience August 1990 - May 1991
Job President & CEO at Long Family Auto Center
Industry Automotive
Experience
Williams Refrigeration and Heating, Inc. August 2015 - Present
Lions Clubs Interntational District 11A1 July 2007 - Present
Long Family Auto Center December 2009 - December 2010
Al Long Ford, Inc January 1993 - January 2008
Century Chevrolet, Inc January 1999 - January 2001
Service Quality Institute August 1990 - May 1991
Willis & Willis P.C. January 1988 - May 1988
Skills
Strategic Planning, Leadership, Management, Team Building, Marketing, Event Management, Public Speaking, Budgets, Nonprofits, Sales
Education
Albion College 1985 — 2009
BA, Economics and Management, Accounting
Western Michigan University - Haworth College of Business 1989 — 2001
MBA, Marketing and Managment
Lions of Michigan Leadership Institute
Leadership
National Auto Dealers Assoctiation Dealer Candidate Academy
Graduate, Dealership Management
Williams Refrigeration and Heating, Inc. August 2015 - Present
Lions Clubs Interntational District 11A1 July 2007 - Present
Long Family Auto Center December 2009 - December 2010
Al Long Ford, Inc January 1993 - January 2008
Century Chevrolet, Inc January 1999 - January 2001
Service Quality Institute August 1990 - May 1991
Willis & Willis P.C. January 1988 - May 1988
Skills
Strategic Planning, Leadership, Management, Team Building, Marketing, Event Management, Public Speaking, Budgets, Nonprofits, Sales
Education
Albion College 1985 — 2009
BA, Economics and Management, Accounting
Western Michigan University - Haworth College of Business 1989 — 2001
MBA, Marketing and Managment
Lions of Michigan Leadership Institute
Leadership
National Auto Dealers Assoctiation Dealer Candidate Academy
Graduate, Dealership Management
Carmen Velasco de Vega's Service Quality Institute Experience May 2003 - Present
Job Vice President for Latin America at Service Quality Institute
Industry Management Consulting
Experience
Service Quality Institute May 2003 - Present
Skills
Management Consulting, Change Management, Organizational..., Leadership Development, Executive Coaching, Strategic Planning, Team Leadership, Performance Management, Sales Management, Negotiation, Customer Service, Leadership, Public Relations, Personal Development, Customer Retention, Business Planning, Business Strategy, Marketing Strategy, Coaching, Microsoft Office, Strategy
Education
Universidad del Valle de Atemajac 1999 — 2003
Licenciado, Comercio Internacional
Universidad del Valle de Atemajac 1999 — 2003
Bachelor, International Commerce
Service Quality Institute May 2003 - Present
Skills
Management Consulting, Change Management, Organizational..., Leadership Development, Executive Coaching, Strategic Planning, Team Leadership, Performance Management, Sales Management, Negotiation, Customer Service, Leadership, Public Relations, Personal Development, Customer Retention, Business Planning, Business Strategy, Marketing Strategy, Coaching, Microsoft Office, Strategy
Education
Universidad del Valle de Atemajac 1999 — 2003
Licenciado, Comercio Internacional
Universidad del Valle de Atemajac 1999 — 2003
Bachelor, International Commerce
Jean Mbiakop's Service Quality Institute Experience September 2009 - Present
Job VODECLIC AUTHORISED RESELLER chez Vodeclic
Industry Consumer Services
Experience
Vodeclic November 2012 - Present
CONSOLABEL September 2010 - Present
SERVICE QUALITY INSTITUTE September 2009 - Present
Service Quality Institute September 2009 - Present
Images Pour La Formation November 2011 - October 2012
DIRECTION GENERALE DES DOUANES 2007 - 2012
MINISTERE DE L'ADMINISTRATION TERRITORIALE et de la DECENTRALISATION October 2002 - October 2007
Skills
VODECLIC Resseller, Management Consulting, Entrepreneurship, Coaching, Change Management, Executive Coaching, New Business Development, Sales Management, Marketing Strategy, Negotiation, Personal Development, Public Relations, Team Building, Strategic Planning, Customer Service
Education
Institut pour le développement des Capacités FONDS MONETAIRE INTERNATIONAL 2015 — 2015
HONOR CODE CERTIFICATE, Programmation et Politiques Financières, Analyse des Comptes Macroéconomiques (1ère partie), 84/100
LIFE SUPPORT TRAINING INSTITUTE (DETROIT-MICHIGAN-USA) 2009 — 2010
CPR & AED Program of American Heart Association, Secourisme (STAR OF LIFE), Très BIEN
PREPARATION MILITAIRE SUPERIEURE (PMS ENAM) 1986 — 1987
PMS (ENAM), Organisation d'Entraînement des Officiers de Réserve de l'Armée de Terre, Mention Très BIEN
Ecole Nationale d'Administration et de la Magistrature 1985 — 1987
DIPLÖME DE L'ENAM, INSPECTEUR DES REGIES FINANCIERES (DOUANES), Mention BIEN
Ecole supérieure de Commerce de Bordeaux-Ecole de Management 1983 — 1985
Diplôme de 3ème Cycle en MANAGEMENT ACHATS INTERNATIONAUX, Achats, approvisionnement / acquisitions et gestion des contrats, mention BIEN
Université de Yaoundé 1978 — 1982
LICENCE ès SCIENCES ECONOMIQUES, ANALYSES ET POLITIQUES ECONOMIQUES, Mention AB
Vodeclic November 2012 - Present
CONSOLABEL September 2010 - Present
SERVICE QUALITY INSTITUTE September 2009 - Present
Service Quality Institute September 2009 - Present
Images Pour La Formation November 2011 - October 2012
DIRECTION GENERALE DES DOUANES 2007 - 2012
MINISTERE DE L'ADMINISTRATION TERRITORIALE et de la DECENTRALISATION October 2002 - October 2007
Skills
VODECLIC Resseller, Management Consulting, Entrepreneurship, Coaching, Change Management, Executive Coaching, New Business Development, Sales Management, Marketing Strategy, Negotiation, Personal Development, Public Relations, Team Building, Strategic Planning, Customer Service
Education
Institut pour le développement des Capacités FONDS MONETAIRE INTERNATIONAL 2015 — 2015
HONOR CODE CERTIFICATE, Programmation et Politiques Financières, Analyse des Comptes Macroéconomiques (1ère partie), 84/100
LIFE SUPPORT TRAINING INSTITUTE (DETROIT-MICHIGAN-USA) 2009 — 2010
CPR & AED Program of American Heart Association, Secourisme (STAR OF LIFE), Très BIEN
PREPARATION MILITAIRE SUPERIEURE (PMS ENAM) 1986 — 1987
PMS (ENAM), Organisation d'Entraînement des Officiers de Réserve de l'Armée de Terre, Mention Très BIEN
Ecole Nationale d'Administration et de la Magistrature 1985 — 1987
DIPLÖME DE L'ENAM, INSPECTEUR DES REGIES FINANCIERES (DOUANES), Mention BIEN
Ecole supérieure de Commerce de Bordeaux-Ecole de Management 1983 — 1985
Diplôme de 3ème Cycle en MANAGEMENT ACHATS INTERNATIONAUX, Achats, approvisionnement / acquisitions et gestion des contrats, mention BIEN
Université de Yaoundé 1978 — 1982
LICENCE ès SCIENCES ECONOMIQUES, ANALYSES ET POLITIQUES ECONOMIQUES, Mention AB