United Nearshore Operations (UNO)
Industry: Company
DescriptionUnited Nearshore Operations is a global BPO and Customer Engagement Center located in Santiago, Dominican Republic. It is a leader in Caribbean industry standards for call centers. It has been recognized as "Best Outsourcing Provider" for international awards such as Call Center Week Awards. Founded: 2004
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United Nearshore Operations (UNO) Employees
Employee
Years
Job
Industry
Mario Pavel Rosario Mario Pavel Rosario's United Nearshore Operations (UNO) Experience 2011 - 2013
Job IT & Networking Professional
Industry Telecommunications
Experience
United Nearshore Operations (UNO) 2011 - 2013
United Nearshore Operations (UNO) 2009 - 2011
United Nearshore Operations (UNO) 2008 - 2008
Aerodom Siglo XXI 2006 - 2008
Skills
Network Security, Network Administration, Network Design, Network Engineering, Wireless Networking, System Administration, Systems Engineering, Security Audits, Computer Security, Telecommunications, Telephony Systems, IP Networking, Ethical Hacking, Data Security, Physical Security, IT Audit, Cabling, VoIP, PCI DSS, ISO27001, IT Compliance, Network Troubleshooting, Cisco Technologies, Microsoft Technologies, Log Management, System Compliance, Information Security, Penetration Testing, Firewalls, Operating Systems, VMware, Servers, Technical Support, Information Security..., Troubleshooting, Telemarketing, ISO 27001, IP, BPO, Networking
Education
Pontificia Universidad Católica Madre y Maestra 2000 — 2005
Telecomunications Engineer, Computer Science, Telecomunications, Electronic, Telecomunications Engineering
United Nearshore Operations (UNO) 2011 - 2013
United Nearshore Operations (UNO) 2009 - 2011
United Nearshore Operations (UNO) 2008 - 2008
Aerodom Siglo XXI 2006 - 2008
Skills
Network Security, Network Administration, Network Design, Network Engineering, Wireless Networking, System Administration, Systems Engineering, Security Audits, Computer Security, Telecommunications, Telephony Systems, IP Networking, Ethical Hacking, Data Security, Physical Security, IT Audit, Cabling, VoIP, PCI DSS, ISO27001, IT Compliance, Network Troubleshooting, Cisco Technologies, Microsoft Technologies, Log Management, System Compliance, Information Security, Penetration Testing, Firewalls, Operating Systems, VMware, Servers, Technical Support, Information Security..., Troubleshooting, Telemarketing, ISO 27001, IP, BPO, Networking
Education
Pontificia Universidad Católica Madre y Maestra 2000 — 2005
Telecomunications Engineer, Computer Science, Telecomunications, Electronic, Telecomunications Engineering
Rossi Rosario Rossi Rosario's United Nearshore Operations (UNO) Experience November 2012 - August 2014
Job Graduate Student at Rochester Institute of Technology
Industry Information Technology and Services
Experience
Rochester Institute of Technology August 2015 - Present
Rochester Institute of Technology June 2015 - September 2015
United Nearshore Operations (UNO) November 2012 - August 2014
United Nearshore Operations (UNO) June 2011 - November 2012
United Nearshore Operations (UNO) June 2009 - June 2011
Skills
Help Desk Support, Network Security, Networking, Firewalls, Call Centers, Information Security, Network Engineering, Routers, CCNA, Management, Information Technology, System Administration, Network Administration
Education
Rochester Institute of Technology 2014 — 2016
Master's Degree, Network and System Administration/Administrator, Networking and System Administration
Pontificia Universidad Católica Madre y Maestra 2005 — 2009
Engineer's Degree, Computer Systems Networking and Telecommunications, Telecommunications Engineer
Rochester Institute of Technology August 2015 - Present
Rochester Institute of Technology June 2015 - September 2015
United Nearshore Operations (UNO) November 2012 - August 2014
United Nearshore Operations (UNO) June 2011 - November 2012
United Nearshore Operations (UNO) June 2009 - June 2011
Skills
Help Desk Support, Network Security, Networking, Firewalls, Call Centers, Information Security, Network Engineering, Routers, CCNA, Management, Information Technology, System Administration, Network Administration
Education
Rochester Institute of Technology 2014 — 2016
Master's Degree, Network and System Administration/Administrator, Networking and System Administration
Pontificia Universidad Católica Madre y Maestra 2005 — 2009
Engineer's Degree, Computer Systems Networking and Telecommunications, Telecommunications Engineer
Fidelina Cabral Fidelina Cabral's United Nearshore Operations (UNO) Experience August 2010 - October 2011
Job Administrative Assistant at Drew Transportation Elite Services
Industry Executive Office
Experience
Drew Transportation Elite Services Provide high-level administrative support by conducting research, preparing statistical reports, handling information requests, and performing clerical functions such as preparing correspondence, receiving visitors, arranging conference calls, and scheduling meetings.Sales AssociateForever 21November 2011 - March 2012
United Nearshore Operations (UNO) August 2010 - October 2011
Skills
Customer Service, Communication, Sales Operations, Languages, Microsoft Office, Microsoft Excel, Microsoft Word, Data Entry, Microsoft Publisher, Critical Thinking, Problem Solving, Sales, Research, Administrative..., Outlook, PowerPoint, Time Management, Customer Satisfaction, Spreadsheets, Leadership, Call Centers, Filing, File Management, Training, Invoicing, Receptionist Duties, Office Equipment, Clerical Skills, Confidentiality, Lotus Notes, Administrative Work, Calendars, Process Scheduler, Copying, Transcription, Multi-line Phone, Fax, Telephone Reception, Switchboard Operator, Schedules, Highly detail oriented, Switchboard, Clerical Work, Expense Reports, Administrative Office...
Education
North Carolina State University 2013 — 2016
Communication and Media Studies
Care One Health Training Institute 2012 — 2013
Phlebotomy Technician/Phlebotomist
Felix Varela Senior High School 2007 — 2010
High School/Secondary Diplomas and Certificates
Drew Transportation Elite Services Provide high-level administrative support by conducting research, preparing statistical reports, handling information requests, and performing clerical functions such as preparing correspondence, receiving visitors, arranging conference calls, and scheduling meetings.Sales AssociateForever 21November 2011 - March 2012
United Nearshore Operations (UNO) August 2010 - October 2011
Skills
Customer Service, Communication, Sales Operations, Languages, Microsoft Office, Microsoft Excel, Microsoft Word, Data Entry, Microsoft Publisher, Critical Thinking, Problem Solving, Sales, Research, Administrative..., Outlook, PowerPoint, Time Management, Customer Satisfaction, Spreadsheets, Leadership, Call Centers, Filing, File Management, Training, Invoicing, Receptionist Duties, Office Equipment, Clerical Skills, Confidentiality, Lotus Notes, Administrative Work, Calendars, Process Scheduler, Copying, Transcription, Multi-line Phone, Fax, Telephone Reception, Switchboard Operator, Schedules, Highly detail oriented, Switchboard, Clerical Work, Expense Reports, Administrative Office...
Education
North Carolina State University 2013 — 2016
Communication and Media Studies
Care One Health Training Institute 2012 — 2013
Phlebotomy Technician/Phlebotomist
Felix Varela Senior High School 2007 — 2010
High School/Secondary Diplomas and Certificates
Sarai Gonzalez Jimenez Sarai Gonzalez Jimenez's United Nearshore Operations (UNO) Experience August 2007 - February 2008
Job Account Manager at Trinity Enterprises LLC
Industry Alternative Dispute Resolution
Experience
Trinity Enterprises LLC June 2012 - Present
Janie and Jack May 2009 - November 2012
United Nearshore Operations (UNO) August 2007 - February 2008
Data Vimenca/ Earthlink December 2006 - May 2007
Lady Foot Locker June 2006 - September 2006
Skills
Account Management, Coaching, Visual Merchandising, Team Leadership, Customer Service, Strategic Planning, Sales Management, Leadership, Microsoft Office, Social Media Marketing, Sales, Marketing Strategy
Education
Valencia College 2012 — 2015
Fine Arts, Fine/Studio Arts, General/ Graphic Design
Valencia College 2009 — 2011
Associate of Science (AS), Dental Hygiene/Hygienist
Miami Dade College
English for Academic Purposes (EAP)
Pontificia Universidad Católica Madre y Maestra 2003 — 2005
Bachelor of Science (B.S.), Dentistry
Trinity Enterprises LLC June 2012 - Present
Janie and Jack May 2009 - November 2012
United Nearshore Operations (UNO) August 2007 - February 2008
Data Vimenca/ Earthlink December 2006 - May 2007
Lady Foot Locker June 2006 - September 2006
Skills
Account Management, Coaching, Visual Merchandising, Team Leadership, Customer Service, Strategic Planning, Sales Management, Leadership, Microsoft Office, Social Media Marketing, Sales, Marketing Strategy
Education
Valencia College 2012 — 2015
Fine Arts, Fine/Studio Arts, General/ Graphic Design
Valencia College 2009 — 2011
Associate of Science (AS), Dental Hygiene/Hygienist
Miami Dade College
English for Academic Purposes (EAP)
Pontificia Universidad Católica Madre y Maestra 2003 — 2005
Bachelor of Science (B.S.), Dentistry
Sammy Santana's United Nearshore Operations (UNO) Experience March 2007 - December 2007
Job Uncertainty in the job market
Industry Industrial Automation
Experience
American Wood Fibers November 2014 - March 2015
Adorama May 2014 - July 2014
Adorama November 2013 - May 2014
Adorama November 2011 - October 2013
Adorama February 2009 - September 2011
Jewish Home & Hospital September 2010 - December 2010
Broadway Personnel October 2008 - December 2008
Synergies Strategic Services December 2007 - August 2008
United Nearshore Operations (UNO) March 2007 - December 2007
Roca Driving School July 2006 - February 2007
Skills
Customer Service, Data Entry, Sales, Team Management, E-commerce, Data Analysis, Inbound Marketing, Call Centers, Team Building, Spanish, Filing, Fax, Transportation, Microsoft Office, Account Management, Salesforce.com, Microsoft Excel, Customer Satisfaction, Leadership, PowerPoint, Management
Education
BMCC 2009 — 2013
Associates, Human Services, 3.5 GPA
Borough of Manhattan Community College 2009 — 2013
Associates, Human Services, General
American Wood Fibers November 2014 - March 2015
Adorama May 2014 - July 2014
Adorama November 2013 - May 2014
Adorama November 2011 - October 2013
Adorama February 2009 - September 2011
Jewish Home & Hospital September 2010 - December 2010
Broadway Personnel October 2008 - December 2008
Synergies Strategic Services December 2007 - August 2008
United Nearshore Operations (UNO) March 2007 - December 2007
Roca Driving School July 2006 - February 2007
Skills
Customer Service, Data Entry, Sales, Team Management, E-commerce, Data Analysis, Inbound Marketing, Call Centers, Team Building, Spanish, Filing, Fax, Transportation, Microsoft Office, Account Management, Salesforce.com, Microsoft Excel, Customer Satisfaction, Leadership, PowerPoint, Management
Education
BMCC 2009 — 2013
Associates, Human Services, 3.5 GPA
Borough of Manhattan Community College 2009 — 2013
Associates, Human Services, General
Wilmer Peña's United Nearshore Operations (UNO) Experience 2005 - November 2011
Job Scalable business professional seeking a new opportunity
Industry Outsourcing/Offshoring
Experience
United Nearshore Operations (UNO) 2005 - November 2011
Skills
Microsoft Office, Strategic Planning, Operations Management, Sales Operations, Performance Management, New Business Development, Contract Negotiation, Financial Analysis, Marketing Operations, Outstanding Customer..., Productivity Enhancement, Relationship Cultivation, Relationship Marketing, Reporting & Analysis, Program Management
Education
Universidad Tecnológica de Santiago 2006 — 2011
Bachelor, Business
Technological University of Santiago
B.S, Business Administration
United Nearshore Operations (UNO) 2005 - November 2011
Skills
Microsoft Office, Strategic Planning, Operations Management, Sales Operations, Performance Management, New Business Development, Contract Negotiation, Financial Analysis, Marketing Operations, Outstanding Customer..., Productivity Enhancement, Relationship Cultivation, Relationship Marketing, Reporting & Analysis, Program Management
Education
Universidad Tecnológica de Santiago 2006 — 2011
Bachelor, Business
Technological University of Santiago
B.S, Business Administration
Luis Ferreras's United Nearshore Operations (UNO) Experience October 2005 - March 2006
Job Operations at UPS
Industry Retail
Experience
UPS October 2012 - Present
Compare Foods Supermarkets March 2010 - November 2013
Compare Foods Supermarkets March 2008 - March 2010
Compare Foods Supermarkets March 2007 - March 2008
Compare Foods Supermarkets March 2006 - March 2007
United Nearshore Operations (UNO) October 2005 - March 2006
Skills
Computer Hardware, Automotive, Spanish, Blueprint Reading, Microsoft Office, Bookkeeping, Office Management, Customer Service, Organizing, POS, Pricing, Profit Margins, Warehousing, Food Industry, English, Drawing, Call Center, Calculator, Word, PowerPoint, Excel, Outlook Express, Smartphones, Apple, Linux, pallet truck, Power Tools, Cash Handling, Handbooks, Food Safety, Loss Prevention
Education
Suffolk County Community College 2008 — 2009
Certificate, ESL
Pontificia Universidad Católica Madre y Maestra 2003 — 2005
55 Credits, Hotel/Motel Administration/Management
Pontificia Universidad Católica Madre y Maestra 2001 — 2003
74 Credits, Electromechanical Engineering
UPS October 2012 - Present
Compare Foods Supermarkets March 2010 - November 2013
Compare Foods Supermarkets March 2008 - March 2010
Compare Foods Supermarkets March 2007 - March 2008
Compare Foods Supermarkets March 2006 - March 2007
United Nearshore Operations (UNO) October 2005 - March 2006
Skills
Computer Hardware, Automotive, Spanish, Blueprint Reading, Microsoft Office, Bookkeeping, Office Management, Customer Service, Organizing, POS, Pricing, Profit Margins, Warehousing, Food Industry, English, Drawing, Call Center, Calculator, Word, PowerPoint, Excel, Outlook Express, Smartphones, Apple, Linux, pallet truck, Power Tools, Cash Handling, Handbooks, Food Safety, Loss Prevention
Education
Suffolk County Community College 2008 — 2009
Certificate, ESL
Pontificia Universidad Católica Madre y Maestra 2003 — 2005
55 Credits, Hotel/Motel Administration/Management
Pontificia Universidad Católica Madre y Maestra 2001 — 2003
74 Credits, Electromechanical Engineering
Deloitte
PwC
Ernst & Young
Walgreens
Procter & Gamble
KPMG
PricewaterhouseCoopers
EY