Ventana Inn & Spa
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Ventana Inn & Spa Employees
Cashman Equipment March 2014 - Present
Signature Worldwide January 2006 - March 2014
Ventana Inn & Spa July 2003 - January 2006
Monterey Bay Pie Company July 1999 - June 2003
Skills
Training, Customer Service, Management, Training Delivery, Coaching, Sales, Employee Training, Customer Retention, Account Management, Hospitality Industry, Leadership, Leadership Development, Team Building, Staff Development, Hospitality, Customer Experience, Time Management, Customer Satisfaction, Hiring, Consulting, Performance Management, Call Centers, Organizational..., Hotels, Copy Editing, Writing, Change Management
Education
University of California, Los Angeles
B.A., English
L'Ermitage Beverly Hills April 2014 - Present
Ventana Inn & Spa March 2013 - March 2014
Carmel Valley Ranch July 2012 - March 2013
Soccer October 2012 - 2013
El Torito January 2011 - July 2012
Unfluence Society Clothing Company 2006 - May 2012
Lopez Cantina y Restaurante January 2011 - December 2011
Skills
Customer Service, Event Planning, Social Media, Marketing, Event Management, Sales, PowerPoint, Microsoft Word, Advertising, Marketing Communications, Team Building, Strategic Planning, Team Leadership, Time Management, Teamwork, Market Research, Coaching, New Business Development, Business Strategy, Customer Satisfaction, Phone Etiquette, Hospitality, Hotels, Hospitality Industry, Restaurants, Resorts, Hospitality Management, Catering, Training, Banquets, Micros, Food, Social Networking, Inventory Management
Education
California State University-Monterey Bay 2006 — 2011
Bachelor's of Science, Business Administration and Management, General
Universidad de Belgrano 2009 — 2009
Bachelor of Science (BS), Business
Viceroy Hotel Group October 2014 - Present
Viceroy Hotel Group September 2013 - Present
L'Ermitage Beverly Hills, Viceroy Hotel Group February 2010 - Present
Mandarin Oriental San Francisco Hotel 2003 - 2009
Ventana Inn & Spa February 1998 - March 2003
Prescott Hotel, Kimpton Hotels 1996 - 1998
HIGHLANDS INN, CARMEL, CA 1993 - 1996
Claremont Resort & Spa 1992 - 1993
Mark Hopkins IHC 1987 - 1992
Crowne Plaza Burlingame 1983 - 1986
Skills
Hotel Management, Hotels, Yield Management, Hospitality Industry, Resorts, Budgets, Pre-opening, Food & Beverage, Hospitality, Restaurants, Hospitality Management, Culinary Skills, Front Office, Opening Hotels, Restaurant Management, Trade Shows, Revenue Analysis, Catering, Event Planning, Customer Service, Guest Service Management, Banquets, Customer Satisfaction, Fine Dining, Property Management..., Rooms Division, Convention Services, Hotel Booking, Tourism, Pre-opening experience, Micros, Menu Development, Leisure
Education
SFSU
Bachelor of Arts, Creative Arts
David J. Gubernick Photography / Rainbow Spirit Photography Resident Artist & Photo Safari GuideVentana Inn & Spa, Big Sur, CA2005 - Present
Ventana Inn & Spa 2004 - Present
Rainbow Spirit Photography November 2000 - Present
Hastings Natural History Reservation, Carmel Valley, CA September 1995 - November 2000
Skills
Photography, Portraits, Customer Service, Commercial Photography, Fine Art Photography, Advertising, Portrait Photography, Photoshop, Image Editing, Event Planning, Event Photography, Logo Design, Digital Photography, Image Manipulation, Publishing, Photos, Graphic Design, Social Media
Education
Cardinal Hayes High School, Bronx, NY
Bachelor's degree, General
Fordham University
PhD, Comparative Psychology/Animal Behavior
Tutor Doctor Central Coast California April 2010 - Present
LUSH FRESH HANDMADE COSMETICS 2005 - 2010
Daphne Business Development 2003 - 2009
Ventana Inn & Spa 1999 - 2003
Highlands Inn 1992 - 1998
Skills
New Business Development, Business Strategy, Educational Consulting, Leadership, Entrepreneurship, Strategy, Business Development, Management, Sales, Sales Management, Recruiting, Retail, Program Management, Selling, Talent Management, Customer Service, Tutoring, Leadership Development, Time Management, Coaching, Training, Team Leadership, Study Skills, Curriculum Design, Workshop Facilitation, Marketing, Small Business, Staff Development, Team Building, Social Media Marketing, Strategic Planning, Social Networking, Marketing Strategy, Event Planning, Business Planning, Business Coaching, Budgets, Fundraising, Advertising, Lead Generation, Public Speaking, Social Media
Education
Monterey Peninsula College 1990 — 1991
Japanese
College of San Mateo 1986 — 1986
Entrepreneurship and Marketing
University of California, Berkeley 1980 — 1981
French & Spanish Conservation
The Lodge & Spa at Brush Creek Ranch September 2013 - Present
Embassy Suites August 2008 - September 2013
Exclusive Resorts June 2007 - May 2008
LUSSO Collection April 2006 - April 2007
Calistoga Ranch May 2003 - April 2006
L'Auberge de Sedona 2005 - 2006
Ventana Inn & Spa November 2001 - May 2003
Four Seasons Hotels and Resorts 1997 - 2000
Four Seasons Resort Aviara 1997 - 2000
Skills
Catering, Hotel Management, Event Management, Revenue Analysis, Team Building, Social Media Marketing, Corporate Events, Marketing Strategy, Public Relations, Marketing, Customer Satisfaction, Training, Management, Customer Service, Event Planning, Forecasting, Recruiting, Yield Management, Coaching
Education
University of Southern California 1994 — 1997
Bachelor of Science (B.S.)
University of Northern Colorado 1993 — 1994
Elementary Education and Teaching
Urgo Hotels July 2013 - Present
Urgo Hotels November 2009 - June 2013
Starwood Hotels & Resorts Worldwide August 2006 - November 2009
Signature Worldwide Training Solutions May 2006 - August 2006
Quail Lodge Resort and Golf Club March 2005 - April 2006
Ventana Inn & Spa March 2004 - March 2005
Monterey Plaza Hotel & Spa January 2000 - February 2002
Four Seasons Hotels and Resorts 1996 - 2002
Four Seasons Hotels and Resorts March 1988 - 1996
Skills
Hospitality Management, Resorts, Hotels, Customer Service, Hospitality Industry, Pre-opening, Spa, Revenue Analysis, Rooms Division, Yield Management, Training, Micros, Front Office, Event Planning, Team Building, Hospitality, Hotel Management, Food & Beverage, Team Leadership, Banquets, Menu Development, Food Service, Lodging, Fine Dining, Guest Service Management, Property Management..., Restaurants, Catering, Restaurant Management, Supervisory Skills, Hotel Booking
Education
University of Nevada-Las Vegas 1983 — 1986
Bachelor of Science (BS), Hospitality Administration/Management
Big Sur Goods May 2009 - Present
Ripplewood Resort 2007 - Present
Ventana Inn & Spa April 1997 - April 2007
Shadowgrafix February 1994 - September 1996
The Six Bells Public House January 1992 - March 1994
Deetjen's Big Sur Inn January 1989 - May 1990
Skills
Hospitality, Revenue Analysis, Hotels, Hospitality Industry, Resorts, Hospitality Management, Hotel Management, Team Building, Food & Beverage, Restaurants, Front Office, Financial Reporting, Microsoft Office, Customer Service, Public Speaking, Cost Control, Tourism, Account Management, Coaching, Forecasting, Social Media, Financial Analysis, Social Media Marketing, Photography, Photoshop, Digital Photography, Fine Art Photography, Adobe Creative Suite, Computer Network..., Network Installation, Computer Science, Computer Maintenance, PowerPoint, Financial Statement...
Education
Monterey Peninsula College
Renaissance Boston Patriot Place Hotel & Spa August 2012 - January 2014
Taj Hotels Resorts and Palaces, Boston, MA September 2010 - April 2012
Mansion on Forsyth Park February 2010 - July 2010
Quail Lodge Resort & Golf Club March 2009 - February 2010
Ventana Inn & Spa December 2007 - January 2009
Mayacama Golf Club April 2005 - November 2008
The Lodge at Sonoma - Renaissance January 2001 - March 2005
Sonoma Mission Inn & Spa November 1999 - January 2001
Sonoma Mission Inn & Spa July 1997 - November 1999
Skills
Facilities Management, Revenue Management, Operations Management, Loss Prevention, Financial Management, Guest Service, Guest Satisfaction, Hotels, Employee Relations, Hotel Management, Coaching, Budgeting, Rooms Division, Problem Solving, Leadership Development, Hospitality Management, Talent Management, Hospitality Industry, Pre-opening, Process Improvement, Succession Planning, Yield Management, Revenue Analysis, Food & Beverage, Front Office, Resorts, Hospitality, Property Management..., Restaurants, Customer Satisfaction, Managerial Finance, Budgets, Customer Service
Education
Santa Rosa Junior College 2001 — 2002
Early Childhood Education and Teaching
Georgetown College 1991 — 1995
Bachelor of Science (B.S.), Business Administration and Management, General
Ventana Inn & Spa 2005 - January 2012
Coast Gallery 2003 - 2005
Brinton's January 2001 - January 2003
Skills
Customer Service, Hospitality, Interior Design, Sales, Administration, Payroll, Purchasing, Team Building, Management, Public Speaking, Customer Satisfaction
Education
Monterey Peninsula College
Business Administration and Management, General
Carmel High School
GED
GED North Monterey County Independent Studies
Continuance
Monterey Peninsula College
Associates