AAA NCNU
AAA Northern California, Nevada and Utah, formerly known as the California State Automobile Association, is one of the largest motor clubs in the American Automobile Association National Federation. As the names states, it serves members in Northern California, Nevada, and Utah. Headquarters: Emeryville, California, United States CEO: Tim Condon (10 Mar 2014–) Founded: 1900 Subsidiaries: SAFE Security, Inc., California State Automobile Association Inter-Insurance Bureau, GoMentum Station
AAA NCNU List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at AAA NCNU. You can filter them based on skills, years of employment, job, education, department, and prior employment.
AAA NCNU Salaries. You can even request information on how much does AAA NCNU pay if you want to. Learn about salaries, pros and cons of working for AAA NCNU directly from the past employees.
Find People by Employers You can rekindle an old relationship, reconnect with a long-lost friend, former boss, business acquaintance who might be useful in your new line of work. With our employee database, the possibilities are endless. All you have to do is type in a couple of keywords and we'll bring you the exact information you wanted!
506 AAA NCNU employees in database. Find out everything there's to know about AAA NCNU employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.
AAA NCNU Employees
Blue Shield of California July 2014 - Present
Alere Home Monitoring March 2011 - December 2013
Alere Home Monitoring September 2010 - March 2011
AAA NCNU October 2005 - October 2008
Skills
Quality Assurance, Healthcare, Process Improvement, Quality System, Cross-functional Team..., Testing, Medical Devices, Customer Service, Call Centers, Insurance
Education
Bryman College 2003 — 2004
Certificate, Medical Administrative Assisting
University of Phoenix
Associate's degree, Health Care Information Technology
Ameriprise Financial Services, Inc. March 2013 - Present
Allstate March 2012 - January 2013
AAA NCNU March 2008 - April 2012
AAA NCNU March 2008 - March 2010
AAA NCNU August 2001 - March 2008
Payless Car Rental April 2000 - August 2001
Skills
Umbrella Insurance, Homeowners, Insurance, Claim, Liability, Property & Casualty..., Renters, General Insurance, Commercial Insurance, Call Centers, Team Building
Education
University of Nevada-Las Vegas 1993 — 1996
Bachelors, Marketing
University of Hawaii at Hilo 1991 — 1993
Western Washington University 1990 — 1991
Jane Gire Consulting June 2013 - Present
Burning Man 2015 - 2015
Burning Man 2015 - 2015
AAA NCNU March 2011 - June 2013
NCNU & CSAA January 2009 - March 2011
AAA NCNU December 2007 - December 2008
AAA NCNU November 2006 - December 2007
AAA NCNU & CSAA April 2003 - November 2006
ADP August 1996 - November 2002
Greenpeace May 1992 - January 1996
Skills
Needs Analysis, Instructional Design, Performance Improvement, Talent Management, Leadership Development, Employee Engagement, Training, Change Management, Succession Planning, Workshop Facilitation, Coaching, Leadership, Strategy, Human Resources, Team Building, Organizational Design, Onboarding, Management, Recruiting, Interviews, Strategic Planning, Consulting, Start-ups, Executive Coaching, Employee Training, Performance Consulting, Organizational..., Organizational..., Performance Management, Process Improvement, Budgets, Program Management, Sales, Team Leadership, ADDIE, Team Facilitation, Training Delivery, MBTI, Learning Management, E-Learning, Blended Learning
Education
University of Michigan 1983 — 1987
Bachelor of Arts (BA)
University of Michigan, Ann Arbor, Michigan
AAA NCNU Managed a group of insurance defense litigators. We were located in six offices in two states and handled a high volume of legal work. My responsibilities included overseeing the professional performance of legal professionals, budgeting, implementing technology, and providing logistical support.$
Skills
Insurance, General Insurance, Customer Service, Business Analysis, Claim, Microsoft Office, Property & Casualty..., Process Improvement, Underwriting, Project Management
Education
University of Minnesota Law School 1972 — 1975
J.D.
Oklahoma State University 1965 — 1969
Bachelor of Arts (B.A.), Political Science
Apple October 2013 - Present
Walgreens September 2012 - October 2013
Verizon Wireless February 2011 - September 2011
AAA NCNU October 2003 - September 2009
CALIFORNIA STATE AUTOMOBILE ASSOCIATION October 2003 - September 2009
CALIFORNIA STATE AUTOMOBILE ASSOCIATION October 2004 - July 2005
Earthlink Inc. July 2000 - March 2003
EARTHLINK INC January 2000 - January 2003
Skills
Insurance, Customer Service, Invoicing, Call Center, Claim, Up-selling, Customer Retention, Underwriting, Customer Satisfaction, Salesforce.com, Employee Benefits, Customer Acquisition, Leadership, Team Building, Public Speaking, Supervisory Skills
Education
University of Phoenix 2003 — 2007
Business, Management/Business Administration
University of Phoenix-Sacramento Valley Campus 2003 — 2007
Bachelor's of Science, Business Administration and Management, General
Lucey Wealth Advisors June 2015 - Present
AAA NCNU November 2009 - June 2015
NAA Life May 2009 - July 2009
Allstate Financial March 2005 - December 2008
MetLife Financial Services 1996 - 2005
Education
University of California, Santa Barbara 1974 — 1978
BA, Business Economics
CASA of Jackson County August 2013 - Present
AAA Oregon February 2013 - August 2013
AAA NCNU May 2000 - May 2012
Skills
Property & Casualty..., Insurance, Casualty, Underwriting, General Insurance, Liability, Umbrella Insurance, Health Insurance, Life Insurance, Sales, Sales Management, Customer Retention, Team Building, Call Centers, Customer Satisfaction, Claim, Customer Service
Education
University of Phoenix 2012 — 2013
Masters Degree, Psychology
University of Phoenix 2006 — 2010
Bachelor, Criminal Justice
GetInsured December 2012 - Present
FatMinds July 2010 - November 2012
AAA NCNU May 2010 - October 2010
DemandTec July 2009 - April 2010
CSAA April 2006 - July 2009
SharedGain January 2008 - June 2009
Epiphany January 2001 - March 2006
Radnet August 1999 - January 2001
Tata Infotech , India September 1996 - July 1999
Skills
Enterprise Software, SaaS, Start-ups, Solution Architecture, Product Development, Software Design, Project Planning, People Management, Agile Project Management, Java, Spring, Tomcat, JavaScript, JSP, MySQL, AJAX, Solr, Alfresco, Vaadin, Scrum, Big Data, CRM, Management, Web Applications, Hibernate, Integration, Spring Framework
Education
University of Mumbai 1992 — 1996
B.S, Electronics
Ditch Witch May 2015 - Present
Modis December 2012 - May 2015
APMEX, Inc. October 2011 - October 2012
AAA NCNU August 2009 - October 2011
The Hartford Financial Services Group July 2006 - April 2009
The Hartford Financial Services Group February 2002 - July 2006
RWJ & Associates September 1997 - October 2001
Skills
Corporate Recruiting, Recruiting, Policy Writing, AIRS trained, Boolean Logic, High Volume Staffing, Applicant Tracking..., Process Improvement, Talent Acquisition, Sourcing, Internet Recruiting, Screening, Leadership, Employee Engagement, Personnel Management, Human Resources, Contract Recruitment, College Recruiting, Employee Training, Performance Management, New Hire Orientations, Job Fairs, Management, Temporary Placement, Employee Benefits, Hiring, CRM, Onboarding, Staffing Services, Interviews, Training
Education
University of Oklahoma 1990 — 1994
Bachelor of Arts
Putnam City North
Imperial PFS June 2015 - Present
Polymath Technology Management March 2014 - Present
Farmers Insurance May 2012 - January 2014
AAA NCNU June 2005 - January 2012
CIGNA August 2002 - May 2005
Accenture December 1999 - August 2002
IBM June 1997 - December 1999
AMS December 1991 - June 1997
Skills
global technology..., Organizational..., Product Development, Software Development, Web Development, ERP, CRM software, Cross-platform..., Emerging Technologies, B2B eCommerce, B2C, ITIL, Six Sigma, PMP, Thought Leadership, Distributed..., System Architecture, Strategic Planning, IT Strategy, IT Governance, Data Governance, Priority Management, IT Operations, IT Outsourcing, Technology, Platforms, Project Management, Governance, Program Management, CRM, Vendor Management, Management, Distributed Systems, Process Improvement, Software Project..., PMO, Cross-functional Team..., Data Warehousing, Data Center
Education
University of Colorado at Boulder 1990 — 1992
MBA, Finance
University of Colorado at Denver 1989 — 1991
MS, Information Systems
University of Colorado Denver 1980 — 1984
BS, Electrical Engineering
AAA NCNU Insurance Exchange August 2011 - Present
AAA NCNU August 2004 - August 2011
Bowne Business Solutions March 2001 - June 2004
Northpoint Communications August 2000 - December 2000
Skills
Photoshop, Illustrator, Access, Excel, PowerPoint, HTML, VBA, SharePoint, Visio, SQL, User Stories, Project Documentation, Word, Microsoft Office, Business Requirements, Adobe Acrobat, MS Project, Software Documentation, Microsoft Word, Insurance, SDLC, Microsoft Excel, Program Management, Business Analysis, Process Improvement, Analysis, Databases, Management, Vendor Management, Requirements Gathering, Data Analysis, Business Process, Requirements Analysis, Business Process..., Software Project..., Agile Project Management, Agile Methodologies, Data Modeling, Data Warehousing, Documentations, PeopleSoft
Education
University of California, Santa Cruz 1993 — 1996
BA, Modern Literature
University of California, Office of the President November 2011 - Present
AAA NCNU January 2004 - June 2011
AAA NCNU January 1996 - January 2004
AAA NCNU April 1993 - January 1996
AAA NCNU August 1990 - April 1993
Skills
Call Center, Process Improvement, Human Resources, Performance Management, Coaching, Customer Service, Workshop Facilitation, Team Building, Operations Management, Change Management, Team Leadership, Training, Employee Benefits, Benefits Administration, Management, New Hire Orientations, Vendor Management, Personnel Management, System Administration, Insurance, Call Centers, Time Management, Deferred Compensation, Payroll, Recruiting, Policy, Software Documentation, Employee Engagement, Microsoft Excel, Employee Training, Outlook, Employee Relations, Program Management, Leadership Development, FMLA, Leadership, Organizational..., PeopleSoft, Conflict Resolution, Workforce Planning, Business Process..., Leave of Absence..., Leave Administration, Administration
Education
University of Houston 1985 — 1988
Business Admin
Human Resources Certification Institute
Professional, Human Resources
North Harris County College
General BusinessBusiness Management and Accounting course work
Insight Direct Usa Inc September 2014 - Present
Heartland Payment Systems August 2013 - September 2014
Stream Global Services January 2012 - August 2013
AAA NCNU November 2006 - December 2010
Skills
Help Desk Management, Customer Service, Call Center, Process Improvement, Change Management, Leadership, Staff Development, Metrics, Coaching, Incident Management, IT Operations, Insurance, IT Service Management, Help Desk Support, Business Analysis, Call Centers, ITIL, Problem Management, Business Process, Quality Assurance, ITIL v3 Foundations..., Collaborative Problem..., Software Documentation, Team Management, Technical Support, Troubleshooting, IT Management, Customer Satisfaction
Education
DeVry University Phoenix 2013 — 2016
Bachelor of Business Administration (B.B.A.), Project Management
University of Phoenix 2000 — 2001
BSB, E-Commerce
Westwood High School 1992 — 1995
Diploma, General Education
Pacific Gas and Electric Company April 2015 - Present
Littler Mendelson March 2014 - January 2015
Salesforce November 2012 - November 2013
University of California Office of the President March 2012 - November 2012
AAA NCNU August 2009 - April 2011
AAA NCNU September 2005 - August 2009
AAA NCNU October 2003 - September 2005
AAA NCNU November 2002 - October 2003
FREMONT GROUP November 2001 - April 2002
CHARLES SCHWAB March 2000 - November 2001
Education
University of North Carolina at Chapel Hill - Kenan-Flagler Business School 1996 — 1997
AAA NCNU December 2009 - Present
Countrywide July 2005 - July 2009
Genelogic September 2004 - July 2005
Constellation Energy June 2004 - September 2004
General Dynamics March 2004 - May 2004
Oblon, Spivak, McClelland, Maier&Neustadt June 2002 - June 2003
Department of Housing and Urban Development January 2002 - July 2002
24/7 Real Media July 2001 - November 2001
OTG Software April 1998 - February 2001
CIVS 1997 - 1998
Skills
Troubleshooting, Security, Windows Server, Disaster Recovery, Visio, ITIL, Servers, Technical Support, Networking, Operating Systems, Team Leadership, Windows, Data Center, Help Desk Support
Education
University of Maryland College Park 1991 — 1996
Dematha 1987 — 1991
St.Augustine
Kelly Financial Resources July 2015 - Present
Allstate Insurance July 2010 - July 2015
AAA NCNU February 2009 - July 2010
Allstate Insurance Agency June 2006 - February 2009
USAA February 2003 - June 2006
Skills
Property & Casualty..., General Insurance, Insurance, Commercial Insurance, Term Life Insurance, Umbrella Insurance, Life Insurance, Liability, Homeowners, Whole Life, Legal Liability, Strategic Planning, Universal Life, Casualty, Flood Insurance, Microsoft Excel, Renters, Commercial Lines, Casualty Claims, High Value Homes, Financial Analysis, Public Speaking, Construction Insurance, Ocean Marine, Personal Auto, Physical Damage, Umbrellas, High Net Worth Insurance, Specialty Lines, Renewal Retention, Sales, Permanent Life Insurance, Casualty Insurance
Education
University of Colorado at Colorado Springs 1997 — 2001
Bachelor of Arts, Business Communications
Wray High School 1992 — 1996
Claims Service Corporation of America April 2013 - June 2015
AAA NCNU February 2003 - May 2012
Allianz/World Access January 2000 - December 2001
Allianz/World Access March 1998 - December 1999
World Access Service March 1990 - January 1998
Hartford Insurance Group April 1985 - June 1989
Hartford Insurance Group April 1973 - May 1985
Skills
Insurance Claims, Casualty, Property Damage, Claims, General Liability, Coverage, General Insurance, Liability, Reinsurance, Property & Casualty..., Umbrella, Professional Liability, Commercial Insurance, Insurance, Reserving, Workers Compensation, Settlements, Health Insurance, Investigation, Risk Management, Automobile, Call Center, Compliance, Process Improvement, Customer Service, Litigation, Fraud, Negotiation, Claims Management, Auditing, Policy Analysis, Supervisory Skills, Vendor Relations, Claim, Legal Liability, Settlement, Commercial Lines, Umbrella Insurance, Call Centers, Property Claims, Liability Analysis, Underwriting, Subrogation, Litigation Management, Claim Investigation, Brokers, Casualty Insurance
Education
University of Richmond 1968 — 1973
Bachelor’s Degree
University of Richmond
Bachelor's degree
CVS Health March 2015 - Present
CVS Caremark Corporation May 2014 - Present
CVS Health December 2014 - January 2015
CSAA Insurance Group June 2008 - February 2014
AAA NCNU 2006 - June 2008
American Express September 1998 - June 2006
Skills
IBM Certified Solution..., ITIL v3 Foundations..., Rational Software..., Crystal Reports, RUP, Stakeholder Management, SDLC, Agile Methodologies, Waterfall, Requirements Gathering, Scrum, Software Documentation, PMO, Process Improvement, Software Project..., Project Management, Information Technology, Governance, Security, Visio, PMP, Business Requirements, Project Portfolio..., PMI, IT Management, SharePoint, Enterprise Architecture, Requirements Analysis, IT Strategy, ITIL, Project Delivery, Agile Project Management, Vendor Management, MS Project, Requirements Management, Certified Scrum Master..., PMBOK, Certified Project..., Business Analysis, Project Governance, Software Development..., CRM, Microsoft Project, Program Management, Agile, PMO Design, Communication
Education
University of Phoenix 1996 — 1999
CIS, Masters of Science, Computer Information Systems
University of Hawaii at Manoa 1993 — 1995
MIS, Business Administration
Independent Consultant 2007 - Present
AAA NCNU September 2001 - October 2006
various clients March 1996 - September 2001
Professional Lease Management International, Inc., April 1995 - March 1996
MCI/ACP 1989 - 1995
Skills
SDLC, Program Management, Business Analysis, Requirements Analysis, PMP, Project Planning, Vendor Management, IT Management, Software Project..., Process Improvement, Software Development, Management, Quality Assurance, Business Process..., IT Strategy, Leadership, Agile Methodologies, Cross-functional Team..., Resource Management, Project Portfolio..., CTI, Insurance, Management Consulting, Change Management, Strategic Planning, Analysis, Customer Service, PMO, Underwriting, Transportation, Budgeting, Process Engineering, Team Building, Customer Relations, Process Development, Business Strategy, Team Leadership, Organizational Change, Strategy Development, E-commerce, ERP, Coaching, Software Solutions, Strategy, Business Process, Business Intelligence, Telecommunications, Project Management, Integration, Salesforce.com
Education
UC San Diego, La Jolla
Math, Mathematics
University of California, San Diego
BA, Math
CSAA Insurance Group, a AAA Insurer May 2012 - Present
AAA NCNU October 2002 - May 2012
Nady Systems October 1998 - April 2002
KOFX 90.9 FM March 1992 - December 1999
Skills
Underwriting, General Insurance, Umbrella Insurance, Property & Casualty..., Risk Management, Liability, Internal Communications, Corporate Communications, Customer Service, Legal Liability, Claims Management, Reinsurance, Commercial Insurance, Marketing Communications, Copywriting, Analytics, Homeowners, Promotions, Media Relations, Web Design, HTML, Agile Methodologies, Requirements Gathering, Web Development, Team Building, CSS, Flash, Home Inspections, Radio Broadcasting, Music Production, Customer Relations, Radio Producing, Graphics Software, Data Governance, Data Warehousing, Business Requirements, Workshop Facilitation, Casualty, Insurance, JavaScript, Radio Production, Radio Advertising, Radio Host, Data Modeling, Meeting Facilitation, Events Coordination, Regulatory Compliance, Strengthening Client..., Loss Risk Assessment, Employee Engagement
Education
University of Phoenix 2014 — 2017
Bachelor's Degree, Business Administration and Management, General
Laney College 1991 — 2008
Transferred to University of Phoenix, General Education
Berkeley High School 1983 — 1985
AAA NCNU August 2011 - Present
CSAA June 2007 - August 2011
DHL 1997 - 2007
Skills
Vendor Management, Program Management, IT Strategy, Management, Project Portfolio..., Business Process, Disaster Recovery, Enterprise Software, IT Operations, Business Intelligence, Project Planning, IT Management, Software Development, Team Leadership, Integration, MS Project, Team Management, Cross-functional Team..., Software Documentation, Project Management
Education
University of Phoenix 2005 — 2006
BSBM, Business Management
AAA NCNU September 2013 - May 2014
D & L Property Management September 2011 - April 2013
AAA NCNU July 2004 - September 2011
SBC Communications September 2003 - January 2004
One-to-One Consulting September 2002 - September 2003
Chevron June 2001 - June 2002
Irwin Home Equity Corporation October 2000 - April 2001
Charles Schwab March 2000 - September 2000
Pacific Bell Directory February 1988 - March 2000
Skills
Salesforce.com, Captivate, System Implementations, Project Management, PMO, SDLC, Vendor Management, PMP, Business Analysis, Business Requirements, Release Management, Business Process..., Visio, Resource Management, Process Improvement, Requirements Gathering, Training Delivery, Data Center, IT Strategy, Software Project..., Agile Methodologies, IT Service Management, ITIL, Change Management, IT Management, MS Project, SharePoint, Software Documentation, Risk Management, Management, Microsoft Project
Education
University of San Francisco
BS, Organizational Behavior
HopeHealth, Inc. May 2011 - October 2013
AAA NCNU May 2010 - May 2011
AAA NCNU August 2009 - May 2010
The Cliffs Communities September 2007 - July 2009
The Cliffs Communities June 2007 - September 2007
Prudential Palmetto Realtors February 2007 - July 2007
Skills
Event Planning, Outlook, PowerPoint, Word, Fundraising, Excel, Microsoft Office, Customer Service, Public Relations, Social Media, Promotions, Customer Relations, Event Management, Microsoft Excel, Microsoft Word, Advertising, Leadership
Education
University of South Carolina - Darla Moore School of Business 2003 — 2007
BS, Human Resources Management, Real Estate, Spanish
Universitat Autònoma de Barcelona 2006 — 2006
Minor, Spanish
Dignity Health July 2015 - Present
Knight Transportation November 2013 - June 2015
Mindtree Ltd. March 2013 - November 2013
American Traffic Solutions August 2012 - March 2013
NPL Construction Co. August 2011 - July 2012
AAA NCNU September 2006 - August 2011
Arizona Public Service (APS) July 2000 - September 2006
Skills
SharePoint, MS Project, Project Planning, PMP, PMO, Process Improvement, SDLC, Project Portfolio..., ITIL, Release Management, Resource Management, IT Service Management, Business Process, Business Analysis, IT Strategy, Leadership, Service Delivery, PMI, Waterfall, IT Operations, Incident Management, Integration, Agile Project Management, Requirements Gathering, Business Intelligence, Team Leadership, Scrum, Enterprise Architecture, Risk Management, Agile Methodologies, Certified Project..., Cross-functional Team..., Requirements Analysis, Governance, ERP, Project Management, Software Project..., CMMI, Program Management, Change Management, Quality Assurance, Project Delivery, Budgets, Systems Analysis, Solution Architecture, IT Management, Process Engineering, Business Requirements, Business Process..., ISO 20000
Education
University of Phoenix
MBA, eBusiness
University of Phoenix
BSB/PM, Bachelor of Science in Business/Project Management
Workday July 2012 - Present
AAA NCNU July 2005 - April 2012
eBay August 2003 - July 2005
Bank of America April 2001 - August 2003
KANA October 1999 - April 2001
Quickstart Technologies January 1998 - October 1999
Skills
SaaS, Cloud Computing, CRM, Enterprise Software, Business Intelligence, Product Management, Strategy, Salesforce.com, Agile Methodologies, Vendor Management, Business Strategy, IT Strategy, E-commerce, Cross-functional Team..., Management, IT Outsourcing, Workday, Technology Planning, User-centered Design, Professional Services, User Experience, Change Management, Leadership, SDLC, Process Improvement, Consulting, Information Technology, Project Portfolio..., Thought Leadership, Social Media, Enterprise Architecture, Service Delivery, IT Transformation, IT Management, E-business, Agile Project Management, Analytics, SOA, Business Process, Integration, Customer Engagement, Software Project..., Business Process..., CRM software, Information Systems..., Technology Leadership, Technology Transition, Box.net, Social CRM, Customer Success
Education
University of San Francisco
BS, Information Science
Shutterfly Inc. August 2014 - Present
Shutterfly Inc. August 2013 - August 2014
Shutterfly August 2010 - August 2013
AAA NCNU May 2007 - July 2010
Claria Corporation December 2004 - May 2007
Skills
Web Analytics, SEM, Analytics, A/B testing, Omniture, E-commerce, Web Marketing, Database Marketing, Online Advertising, SEO, Google Analytics, User Experience, Web Development, Conversion Optimization, Information Architecture, Interaction Design, Digital Marketing, PPC, Landing Page..., Affiliate Marketing, Google Adwords, Web Project Management, Digital Strategy, Online Marketing, Display Advertising, Email Marketing, Mobile Marketing, Multivariate Testing, WebTrends Analytics, Customer Acquisition, A/B Testing
Education
University of San Francisco
BA, Psychology with a minor in Business Administration
UC Berkeley Extension 2009 — 2009
Certification, Microsoft Access Database Series
Safeway Inc 2005 - Present
Safeway 2005 - 2010
PeopleSoft 2000 - 2005
Vodafone 1998 - 2000
PeopleSoft 1995 - 2000
Integral Systems 1993 - 1995
AAA NCNU 1993 - 1993
Safeway 1990 - 1993
Kaiser Permanente 1984 - 1990
Skills
IT Strategy, Vendor Management, Cross-functional Team..., Enterprise Architecture, Business Analysis, Project Management, Program Management, Enterprise Software, SaaS, Business Process, ITIL, Business Intelligence, Information Technology, Integration, SDLC, IT Management, Project Portfolio..., PMO
Education
University of San Francisco
BS, Information Systems Management
Oakland High School
Preferred Mutual July 2013 - Present
Prosser Continuity (BCM-ERM Mgmt Group) September 2007 - June 2013
BCBSNC May 2003 - September 2007
Franklin Templeton Investments February 1999 - May 2003
AAA NCNU April 1986 - February 1999
Skills
Risk Assessment, Business Continuity..., Program Management, Disaster Recovery, Business Continuity, Strategic Planning, Governance, Project Management, Risk Management, Financial Risk, Management, Enterprise Software, Business Process, Vendor Management, Process Improvement, Analysis, Crisis Management, Insurance, IT Strategy, Business Process..., Security, Risk Analysis, Enterprise Risk...
Education
DRI International
MBCP Certification, Business Continuity
University of Phoenix 1994 — 2001
Bachelor of Science, Business Administration
US Navy (Submarines) 1980 — 1985
Honorable Discharge, 4.0 and Top Secret "SBI" Clearance
AAA Northern California, Nevada & Utah September 2014 - Present
AAA Northern California, Nevada & Utah May 2012 - September 2014
AAA NCNU July 2008 - May 2012
Circuit City November 2006 - June 2008
Best Buy January 1999 - January 2006
Skills
Training, Leadership, Sales, P&L Management, Cold Calling, Product Marketing, Account Management, Retail, Sales Presentations, Sales Operations, Customer Experience, Customer Satisfaction, Hiring, Sales Management, Business Development, Insurance, Coaching, Strategic Planning, Store Management, Salesforce.com, Driving Results, Marketing Strategy, Inventory Control, Competitive Analysis, Profit, Selling, Team Leadership, Retail Sales, Team Building, Customer Retention, Talent Acquisition, Negotiation, Marketing, Customer Service, Building Relationships, Merchandising, Management, Income Statement, Recruiting, Life Insurance, Performance Management, CRM, Direct Sales, Forecasting, Leadership Development, B2B, Cross-functional Team..., Succession Planning, Visual Merchandising, Loss Prevention
Education
University of Nevada-Reno 1994 — 1998
CSAA Insurance Group November 2009 - Present
eSolution Technology Services, Inc January 2002 - Present
AAA NCNU 2009 - 2011
Compuware Corporation February 2006 - October 2008
New Investments, Inc. October 2004 - January 2006
Latitude Communications August 1999 - June 2003
BMC Software January 1996 - January 1999
UNISYS Corporation 1990 - 1996
Skills
Enterprise Software, Application Performance..., Sales, System Monitoring, Business Service..., Training, Sales Operations, Project Management, Cloud Computing, Compuware Vantage, HP Business..., Application Training, Application Triage..., User Experience..., Data Center, Solution Architecture, Enterprise Architecture, Integration, Analysis, Troubleshooting, Systems Management, Requirements Analysis, Software Project..., IT Operations, Real user monitoring, Transaction monitoring
Education
University of Houston 1986 — 1990
Bachelor of Science (BS), Compuer Engineering Technology
Didja December 2012 - Present
Dublin Unified School District September 2008 - Present
AMCOM INSURANCE May 2011 - November 2013
California State Automobile Association (AAA) September 1987 - August 2001
AAA NCNU 1991 - 1992
Skills
Property & Casualty..., Claims Management, Insurance, Claim, Employee Benefits, Underwriting, Performance Management, Customer Service, Commercial Insurance, Negotiation
Education
University of California, Santa Barbara 1985 — 1987
Gilroy High School, UC Santa Barbara
CSAA Insurance Group April 2011 - Present
AAA NCNU and AAA MSC January 2009 - June 2011
AAA No. California, Nevada & Utah 2007 - January 2009
AAA NCNU 2002 - 2007
AAA NCNU 1996 - 2002
Skills
Policy, Claims Handling, Insurance, Property & Casualty..., Call Center, Underwriting, General Insurance, Casualty, Claim, Call Centers, Health Insurance, Performance Management, Liability, Team Building, Management, Vendor Management, Leadership, Process Improvement, Umbrella Insurance, Training, Sales, Life Insurance, Coaching, Sales Management, Business Process..., Cross-functional Team..., Customer Satisfaction, Program Management, Customer Service, Customer Retention, Strategic Planning, Customer Experience, Change Management, Strategy, Risk Management, Employee Benefits, Homeowners, Legal Liability, Executive Management, Claims Management, Term Life Insurance, Commercial Insurance, Direct Sales, Business Planning, Commercial Lines, Professional Liability, Workers Compensation, Account Management, CRM, Brokers
Education
Clark County Community College 1978 — 1980
Business Administration, Management and Operations
UNLV 1976 — 1978
Biology, General
AAA NCNU 2006 - Present
IPS-Sendero January 1998 - August 2006
Liberty National Bank 1988 - 1998
Skills
Business Analysis, Process Improvement, SDLC, Management, Budgets, Customer Service, Vendor Management, Software Project..., Requirements Analysis, Business Intelligence, Business Process..., Business Process, IT Strategy, Program Management, Integration, Cross-functional Team..., IT Management, Project Management, Change Management, ITIL, Software Documentation, Quality Assurance
Education
University of Nebraska at Omaha 1986 — 1988
BSBA, Accounting
Scott County Community College 1982 — 1983
LPN, Nursing
Central Lyon High School 1979 — 1979
AAA NCNU May 2009 - Present
American Express March 2005 - December 2010
American Express January 1997 - March 2005
Education
University of Northern Iowa 1981 — 1985
Bachelor of Arts, Computer Science
CSAA Insurance Group March 2013 - Present
AAA Northern California, Nevada & Utah Insurance Exchange August 2010 - March 2013
AAA NCNU August 2005 - August 2010
CSAA March 2003 - August 2005
CSAA December 1999 - March 2003
CSAA February 1996 - December 1999
CSAA October 1993 - February 1996
CSAA September 1988 - October 1993
Skills
Database Design, Microsoft Office, Web Applications, Insurance, Business Analysis, Business Requirements, SDLC
Education
University of California, Santa Cruz 1985 — 1991
BA, Economics
AAA NCNU 2013 - 2014
Nortel 2000 - 2001
AT&T 1983 - 1999
Rockwell Electronic Commerce 1987 - 1989
Education
University of Kansas - Graduate School of Business 1976 — 1980
MS, MBA, Business Administration
Washoe County 2009 - Present
Washoe County February 2005 - 2009
AAA NCNU 1998 - 2003
Engineering/Construction Consulting Industry and Marketing/Public Relations/Communications 1982 - 2000
SWEC at LLNL 1989 - 1993
Skills
Public Speaking, Grant Writing, Public Relations, Nonprofits, Community Outreach, Government
Education
University of Denver 2011 — 2013
Graduate Program, Animals and Human Health
Microsoft Technology University
MCSE, Systems Engineering
University of Phoenix
BS, Business Administration
AAA NCNU August 2009 - Present
American Funds August 2004 - July 2009
Skills
Financial Services, Training, Coaching, Customer Satisfaction, Vendor Management, Customer Service, Insurance, Mutual Funds, Business Analysis, Call Centers, Sales, Process Improvement, Leadership, Team Building, Project Management, Performance Management, Employee Benefits, Risk Management, Recruiting
Education
University of Phoenix
Business Management
AAA NCNU 2007 - Present
Education
University of Connecticut
AAA NCNU September 2005 - Present
Ethan Allen Travel April 2003 - April 2004
Education
University of Oregon
B.A., Marketing
AAA NCNU Area Manager--Approved Auto RepairAutomobile Club of Southern CaliforniaAugust 2011 - Present
CSAA - Car Care Plus 2006 - 2008
AAA Car Care Plus 2006 - 2008
Education
University of Phoenix 2001 — 2006
Bachelor of Science (BS) MBA, Accounting
Samsung Telecommunications America November 2012 - Present
AAA NCNU June 2007 - October 2012
Nextel Partners 2004 - 2007
Citi 1994 - 2004
Skills
Sales Management, Consultative Selling, New Business Development, Coaching, Strategic Planning, Customer Relations, Vendor Relations, Market Analysis, Sales Compensation, Marketing Strategy, Team Management, Sales Presentations, Referral Generation, Team Building, Team Leadership, Mentoring, Account Management, Market Planning, P&L Management, Negotiation, Operations Management, Product Management, Business Strategy, Sales Support, Call Center, Customer Satisfaction, Customer Service, Process Improvement, Business Management, Business Planning, Problem Solving, Leadership Development, Budgeting, Change Management, Performance Management, Strategy Development, Customer Retention, Customer Experience, Cross-functional Team..., Salesforce.com, Direct Marketing, Lead Generation, Key Account Management, Competitive Analysis, Direct Sales, Management, Budgets, Selling, Call Centers, Sales Operations
Education
University of Phoenix 2007 — 2009
Master's degree, Global Economics, 3.97
University of Phoenix 2005 — 2009
MBA, Business, Economics
AAA INSURANCE EXCHANGE June 2011 - Present
AAA NCNU June 2009 - June 2011
Skills
Coaching, Performance Consulting, Executive Coaching, Leadership Development
Education
University of Phoenix 2010 — 2014
BACHELOR OF CRIMINAL JUSTICE