AAA NCNU
AAA Northern California, Nevada and Utah, formerly known as the California State Automobile Association, is one of the largest motor clubs in the American Automobile Association National Federation. As the names states, it serves members in Northern California, Nevada, and Utah. Headquarters: Emeryville, California, United States CEO: Tim Condon (10 Mar 2014–) Founded: 1900 Subsidiaries: SAFE Security, Inc., California State Automobile Association Inter-Insurance Bureau, GoMentum Station
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AAA NCNU Employees
AAA NCNU August 2007 - Present
EDS Group September 1998 - July 2007
Skills
VMware, Active Directory, Windows Server, Visio, Servers, Disaster Recovery, Program Management, Project Management
Education
Unitek College 2009 — 2013
Microsoft Certified Professional Transcript Completed
Lowell High School
Hotwire November 2014 - Present
Consultant 1998 - Present
Hotwire June 2014 - November 2014
Walmart eCommerce January 2013 - June 2014
Napa Valley College August 2012 - December 2013
BOXlab September 2011 - December 2012
AAA NCNU October 2009 - March 2011
Draaw October 2010 - 2011
SmartTurn March 2009 - August 2009
Remarkd.com February 2008 - May 2009
Skills
Information Architecture, User Experience, User-centered Design, Interaction Design, Application Design, E-commerce, Prototyping, Usability Testing, User Interface Design, Agile, User Interface, HTML, Web Applications, Task Analysis, Product Strategy, Web Development, Experience Design, CSS, iPhone, SaaS, Content Management, Web Analytics, Mobile Applications, Mobile, Web Design, Analytics, Technical Writing, Testing, Social Media, Requirements Analysis, Design Management, Creative Direction, iOS Design, Technical Analysis, User Analysis, Ethnography, Multivariate Testing, Product Management, Mobile Devices, Agile Methodologies, Heuristic Evaluation, Persona, Axure, Information Design, Visual Design, Usability, User Research, HTML 5, Mobile Design, Wire Framing
Education
UC Davis 1996 — 1998
BA, Studio Art
Napa High 1988 — 1992
Diploma
AAA NCNU August 2011 - Present
Safeco January 2009 - October 2011
Automobile Club of Southern California September 2007 - October 2008
Automobile Club of Southern California April 2007 - September 2007
Automobile Club of Southern California May 2001 - April 2007
Skills
Insurance, Liability, Underwriting, Claim, Management, Analysis, Sales, Marketing, Sales Operations, Customer Service, Negotiation, Selling, Apartments, Consultative Sales..., Renters, Microsoft Excel, Strategic Planning, Umbrella Insurance, Lead Generation, Claims Handling, Coaching, Subrogation, Liability Analysis, General Insurance, Property Damage, Legal Liability, Business Intelligence, Training, Salesforce.com, Claim Investigation, Casualty, Employee Benefits, Casualty Insurance
Education
San Diego State University-California State University 1998 — 2000
BA, Public Administration
University of Arizona 1995 — 1998
Cisco April 2015 - Present
AAA NCNU October 2013 - Present
Yahoo! October 2010 - October 2013
Hewlett-Packard September 2000 - March 2010
Tandem Computers / Compaq Computers 1996 - 1999
Skills
Databases, SQL, Data Warehousing, Software Development, Software Project..., Agile Methodologies, Distributed Systems, Perl, Software Engineering, Business Intelligence, Scrum, ETL, Unix, Architecture, Oracle, Big Data, Hadoop, Analytics, Management, SDLC, Cloud Computing, Requirements Gathering, Project Management, Integration, Java, Enterprise Software, Requirements Analysis, Leadership, Enterprise Architecture, Consulting, Linux, SOA, Data Integration, Web Services, Agile & Waterfall..., Relational Databases
Education
University of Bombay
B.S., Electrical Engineering
University of California, Berkeley
Certificate Program in Project Management(In progress)
Premier Designs May 2015 - Present
AAA Insurance May 2014 - Present
AAA NCNU April 2010 - May 2014
EastLake Church Children's Center July 2003 - March 2010
Skills
Freelance Graphics, Social Media, Social Media Marketing, Insurance, Sales, Strategic Communications, Property & Casualty..., Adobe Acrobat, Newsletters, Social Networking, Adobe Creative Suite, Facebook, Copy Editing, Customer Service, Team Building
Education
Point Loma Nazarene University 1999 — 2003
BA, Graphic Communications
Point Loma Nazarene University 1999 — 2003
Graphic Communications
AAA NCNU June 1985 - Present
Education
Samuel Merritt College 1980 — 1982
Business Administration and Management, General
SunTrust Bank October 2014 - Present
AAA NCNU October 2012 - October 2014
Bank of America January 2009 - October 2012
Bank of America January 2008 - January 2009
Bank of America January 2007 - January 2008
Bank of America January 2005 - January 2007
Ross Stores January 2000 - November 2005
Skills
Banking, Retail Banking, Commercial Banking, Credit, Loans, Training, Small Business Lending, Financial Risk, Credit Analysis, Mortgage Banking, Portfolio Management, Sales, Credit Risk, Branch Banking, Underwriting, Risk Management, Relationship Management, Cross Selling, Consumer Lending, Finance, Financial Analysis, Loan Origination, Commercial Lending, Cash Management, Mortgage Lending, Sales Management, Financial Services, Leadership, Credit Cards
Education
Palm Beach Community College 1996 — 1999
Kaeppel Consulting January 2014 - Present
Affirmative Insurance July 2011 - January 2014
Kaeppel Consulting September 2009 - August 2011
Coventry Health Care October 2008 - May 2009
AAA NCNU June 2006 - September 2008
CSAA December 2003 - June 2006
USAA April 1988 - September 2003
Centel Corp. October 1983 - April 1988
Skills
Process Improvement, SDLC, Vendor Management, Change Management, Disaster Recovery, Business Analysis, IT Strategy, Data Center, Program Management, Enterprise Risk..., CRM, Outsourcing, Product Management, Leadership, Information Technology, Telecommunications, Requirements Analysis, Operations Management, PMO, Integration, Team Building, SharePoint, Management, Software Project..., Software Development, Call Centers, PMP, IT Service Management, IT Operations, Business Transformation, Team Leadership, Enterprise Architecture, Infrastructure, ITIL, Cross-functional Team..., Management Consulting, Risk Management, Mergers & Acquisitions, IT Management, Strategy, Visio, Business Process, Business Intelligence, Networking, Project Management, Business Process..., Cloud Computing, Executive Management, Requirements Gathering, Business Continuity
Education
Texas A&M University-Corpus Christi 2013 — 2014
Master of Business Administration (MBA), Business Administration and Management, General
St. Mary's University 1994 — 2001
Bachelor of Business Administration (BBA), Corporate Finance
AAA NCNU September 2009 - Present
New York Life Insurance Company August 2007 - September 2009
Skills
Permanent Life Insurance, Insurance, Universal Life, Whole Life, Life Insurance, Term Life Insurance, Property & Casualty..., Marketing, Employee Benefits
Education
San Diego State University-California State University 2003 — 2007
Bachelor’s Degree, Business Administration and Management, General
University of California, Office of the President October 2011 - Present
AAA NCNU October 2006 - October 2011
Education Finance Partners June 2006 - October 2006
PeopleSoft/Oracle October 2004 - June 2005
Fair Isaac Corporation February 2002 - September 2004
Sygen International May 1999 - February 2002
Lam Research 1997 - 2000
Skills
Cash Management, Treasury Management
Education
San Diego State University-California State University 1994 — 1996
MBA, Management
University of California, Berkeley 1986 — 1990
BA, Economics
AAA NCNU November 2011 - Present
Cost-U-Less Insurance December 2009 - November 2011
Skills
Customer Service, Microsoft Office, Social Media, Microsoft Excel, Team Building, Life Insurance, Social Media Marketing, Insurance, PowerPoint, Sales, Event Planning, Property, Outlook, Customer Satisfaction
Education
San Francisco State University 2001 — 2007
Bachelor of Fine Arts (B.F.A.), Cinematography and Film/Video Production
Paul Wulf Investigations September 2011 - Present
AAA NCNU June 1999 - September 2011
Bank of America 1992 - 1999
Santa Clara Police Department 1971 - 1984
Skills
Private Investigations, Workplace Violence, Physical Security, Security Management, Risk Assessment, Investigation, Emergency Management, Executive Protection, Corporate Security, Access Control, Surveillance, Policy, Risk Management, Background Checks, Enforcement, Close Protection, Crime Prevention, Crisis Management, Evidence, Internal Investigations, Interrogation, Interviews, Law Enforcement..., Loss Prevention, Police, Protection, Security, Security Audits, Training, Law Enforcement
Education
San Jose State University
BS, Administration of Justice
Gartner June 2011 - Present
AAA NCNU 2010 - June 2011
AAA Northern California, Nevada & Utah September 2005 - March 2011
USAA 1982 - 2001
University of Texas at San Antonio 1992 - 1999
Skills
Program Management, Solution Development, IT Service Management, Product Management, Leadership, Project Management, Management, IT Operations, Strategic Planning, Information Technology, Budgets, IT Strategy, Telecommunications, Enterprise Software, Business Process..., ITIL, Strategy, Integration, Resource Management, Business Intelligence, Global Delivery, Change Management, Project Portfolio..., Vendor Management, Software Project..., Business Analysis, Strategic Financial..., SDLC, IT Management, Enterprise Architecture, Governance, PMO, Business Process, PMP, Cloud Computing, Cross-functional Team..., Infrastructure, Outsourcing, SaaS, Disaster Recovery, CRM, Requirements Analysis, Executive Management, Data Center
Education
The University of Texas at San Antonio 1988 — 1990
MBA, FInance
Texas A&M University 1976 — 1980
BS in Computer Science, Computer Science
AAA Club Partners January 2014 - Present
AAA Club Partners March 2013 - December 2013
AAA Club Partners June 2012 - March 2013
AAA NCNU June 2010 - June 2012
AAA Northern California, Nevada & Utah Insurance Exchange December 2007 - June 2010
AAA Northern California, Nevada & Utah Insurance Exchange May 2005 - December 2007
Skills
Business Requirements, Requirements Gathering, Business Analysis, Visio, Process Modeling, User Acceptance Testing, Gap Analysis, Process Mapping, Business Process..., Business Process, Process Improvement, Vendor Management, Data Analysis, Performance Metrics, SharePoint, Data Governance, Program Management, Change Management, Leadership, Customer Experience, Training, Customer Satisfaction, Analysis, Cross-functional Team..., Management, Performance Management, Service Delivery, PMO, Enterprise Software, Call Centers, SDLC, Human Resources, Resource Management, Project Portfolio..., CRM, IT Strategy, PMP, Business Transformation, Business Intelligence, Outsourcing, Business Process..., Business Process Mapping, Team Building, Strategic Planning, Project Management, Customer Service, Team Leadership, Consulting, Coaching, Strategy
Education
Sonoma State University 1996 — 2004
Bachelor of Arts, Economics; Managerial Economics
Glatfelter Insurance Group June 2007 - February 2010
AAA NCNU May 1994 - June 2005
Skills
Claim, Liability, Workers Compensation, General Insurance, Property & Casualty..., Commercial Insurance, Insurance, Medicare
Education
San Joaquin Delta College
Business
Barrett Business Services, Inc. (BBSI) December 2013 - Present
Internet Marketing - Pre-launch start-up company in stealth mode January 2013 - Present
Ollie September 2011 - May 2013
Guurgle.com 2013 - 2013
AAA NCNU July 2007 - October 2012
Stargate International, Inc. 2000 - 2007
BTF Enterprises, Inc. 1997 - 2007
Skills
Business Acumen, Building High..., Social Media Marketing, Talent Management, Trusted Business Partner, Change Management, Sales Operations, Building Relationships, Sales & Marketing, Marketing Strategy, Passion for Technology, Entrepreneurship, Creative Solutions, Analytic Problem Solving, Integrity, Sales Leadership..., Recruiting, Cross-functional Team..., Non-profit Leadership, Ownership, Collaborative Style, Leveraging Strategic..., Sales Rep Training, Salesforce.com, Leadership, CRM, Strategy, Strategic Planning, Program Management, Hootsuite, TweetDeck, Facebook, Tumblr, Social Media Best..., Performance Management, Management, Sales Process, Selling, Sales, Product Marketing, Start-ups, Customer Experience, Customer Retention, Employee Engagement, Business Intelligence, Business Development, Coaching, Human Resources, Mergers & Acquisitions, Strategic Partnerships
Education
UC Berkeley 2012 — 2013
Professional Certification, Marketing - Social Media
University of Phoenix (campus)
MBA, Business Administration
Georgetown Universtiy
Graduate Management Program
San Jose State University
BA, Public Administration / Finance
AAA NCNU September 1989 - Present
Thrifty Drug Corporation, Los Angeles May 1983 - September 1989
Skills
Sales, Customer Satisfaction, Visual Merchandising, Insurance, Customer Experience, Customer Retention, Training, Merchandising, Umbrella Insurance, Team Building, Casualty, Property & Casualty..., Homeowners, General Insurance, Customer Service, Casualty Insurance, Marketing
Education
Sierra College 1982 — 1984
Arrowhead General Insurance Agency October 2012 - Present
AAA NCNU February 2008 - October 2012
Westfield Insurance 2001 - 2006
Arrowhead General Insurance Agency 1994 - 2001
Arrowhead General Insurance 1994 - 2001
Skills
Product Development, Underwriting, Product Management, Strategic Planning, Property & Casualty..., Pricing, P&L Management, Marketing Strategy, Team Building, Business Strategy, Business Planning, Negotiation, Team Leadership, Insurance, New Business Development, Change Management, Marketing
Education
San Diego State University-California State University 1991 — 1993
B.A., Political Science, Economics
AAA NCNU August 2010 - Present
New York Life Insurance Company January 2005 - April 2011
Education
UCLA 1996 Art Preceptions 1996 — 1996
The American College, LUCTF Designation 2010
San Diego State University-California State University 1987 — 1990
BS, Pschology - Industrial Organization
AAA NCNU March 1995 - Present
Education
UC Davis 1986 — 1989
Bachelor of Science, Managerial Economics, Psychology
UC Santa Barbara, 1984 — 1986
Wells Fargo Home Mortgage June 2015 - Present
Cancer Treatment Centers of America® 2013 - July 2015
Neudesic 2012 - 2013
American Express 2011 - 2012
Ensynch 2011 - 2011
AAA NCNU 2007 - 2011
Apollo Group 2006 - 2007
Insight Direct 2000 - 2006
Skills
ITIL, COBIT, Process Control, SharePoint, Program Management, Process Engineering, Requirements Analysis, Analysis, Business Analysis, Process Improvement, SDLC, IT Strategy, Vendor Management, Resource Management, Business Process..., IT Service Management, PMO, Change Management, IT Governance, Business Process, MS Project, Visio, Risk Management, Requirements Gathering, Process Mapping, Process Management, Project Planning, ERP, SAP, Process Development, Project Portfolio..., Governance, Software Project..., Business Process Design, Cross-functional Team...
Education
Ottawa University 2005 — 2007
MBA
University of Phoenix 2001 — 2005
BSIT, Information Technology, Project Management
State Farm Insurance March 2012 - Present
Bio-Rad Laboratories January 2012 - March 2012
DUGAN FAMILY CHILD CARE July 2003 - October 2011
AAA NCNU September 1997 - July 1998
CALIFORNIA STATE AUTOMOBILE ASSOCIATION January 1997 - January 1998
AAA MountainWest March 1996 - July 1997
CAPITOL PROPERTIES AND INSURANCE COMPANY September 1994 - May 1995
CALIFORNIA CASUALTY INSURANCE COMPANY October 1992 - March 1994
Skills
Insurance, Customer Service, Entrepreneurship, Customer Retention, Sales, Property & Casualty..., Microsoft Office, Excel, Quicken, Insurance Sales, Underwriting, Customer Relations, Entrepreneurial Skills, Entrepreneurial..., Life Insurance, Health Insurance
Education
CSU SacramentoCalifornia State University 1988 — 1992
Communication Studies
Skyline College 1985 — 1988
General Studies
Verisk Analytics October 2012 - Present
Verisk Analytics May 2012 - October 2012
ISO August 2011 - May 2012
AAA NCNU December 2009 - August 2011
Diablo Realty January 2009 - February 2011
AAA NCNU November 2006 - November 2009
Skills
Insurance, Property & Casualty..., Analytics, Underwriting, Sales, Customer Service, Sales Process, Pricing, Business Analysis, Process Improvement, New Business Development, Data Analysis, Financial Analysis, Salesforce.com, Risk Management, General Insurance, Vendor Management, Liability, Account Management, Integration, Leadership, Casualty, Marketing, Financial Risk, Segmentation, Strategy, Business Development
Education
American Institute for CPCU 2009 — 2010
Chartered Property Casualty Underwriter, Personal Lines
San Francisco State University, College of Business 2004 — 2006
Business Administration, Marketing
AAA NCNU May 2011 - Present
California State Automobile Association (AAA) 2002 - 2009
California State Automobile Association January 1996 - January 2002
CSAA January 1997 - January 1999
CSAA January 1996 - January 1997
Skills
Training, Coaching, Management, CRM, Analysis, Sales, Call Centers, Customer Service, Insurance, New Business Development, Quality Assurance, Interviews, Time Management, Policy, Testing
Education
Point Loma Nazarene University 1983 — 1985
BA, Business Admin/Economics
Embroker May 2015 - Present
CSAA Insurance Group February 2011 - May 2015
CSAA Insurance Group August 2010 - July 2011
AAA NCNU October 2008 - September 2010
AAA NCNU December 2006 - September 2008
AAA NCNU March 2005 - December 2006
AAA NCNU February 2003 - March 2006
Charles Schwab January 2001 - December 2002
Pets.com August 1999 - November 2000
LECG February 1998 - August 1999
Skills
Customer Experience, CRM, User Experience, Process Improvement, Product Management, Analytics, Cross-functional Team..., Program Management, Business Process..., Product Marketing, Enterprise Software, Leadership, Integration, Strategy, Management, Training, Forecasting
Education
University of California, Berkeley 1994 — 1998
B.A.
Berwick Academy 1990 — 1993
AAA NCNU April 2010 - Present
AAA Travel July 2007 - Present
AAA NCNU October 2008 - May 2009
Skills
Product Marketing, Sales, Sales Management, Team Building, Salesforce.com, Customer Satisfaction, Marketing, Marketing Strategy, Leadership, Business Development, Negotiation, New Business Development, Sales Operations, Strategic Planning, Account Management, Contract Negotiation, Management, Budgets, Competitive Analysis, Lead Generation, Training, Customer Retention, Sales Process, Coaching, Insurance, Project Management, Cross-functional Team..., Forecasting, Operations Management, Team Management, Hospitality, Time Management, Event Management, Vendor Management, Process Improvement, Product Management, Business Planning, Call Centers, Recruiting, Direct Sales, Team Leadership, Customer Service, Business Strategy, Event Planning, Program Management, Sales Presentations, CRM, Marketing Communications, B2B, Cruises
Education
San Diego State University-California State University
Recreation Management
ZELTIQ 2013 - Present
Pacific Pulmonary Services 2011 - 2013
Third Planet Windpower 2009 - 2011
AAA NCNU 2009 - 2009
Fisher Investments June 2007 - November 2008
Fisher Investments April 2005 - June 2007
Fisher Investments April 2004 - April 2005
PG&E 2003 - 2003
Apple Computer 2002 - 2002
Lockheed Martin 2001 - 2001
Skills
Financial Modeling, Financial Analysis, Asset Managment, Due Diligence, VBA, Equities, Finance, Project Finance, Management, Valuation, New Business Development, Business Strategy, Strategy, Cross-functional Team..., Start-ups, Project Management, Financial Reporting, Forecasting, Investments, Business Process, Leadership, Economics, Portfolio Management, Mergers & Acquisitions, Marketing Strategy, Risk Management, Competitive Analysis, Analysis, Business Planning, Analytics, Business Development, Business Process..., Process Improvement, Business Analysis, Data Analysis
Education
Mountain View High School
University of California, Davis
BA, Economics
Apple October 2014 - Present
General Motors June 2013 - October 2014
Apollo Group June 2010 - May 2013
AAA NCNU September 2009 - June 2010
AAA - Northern California, Nevada & Utah August 2007 - September 2009
JDA Software Group January 2007 - August 2007
JDA Software January 2003 - January 2007
Blue Martini Software March 2000 - January 2003
Andersan Consulting (Accenture) September 1998 - March 2000
Skills
Scrum, CSPO, Agile Methodologies, Agile Project Management, SDLC, Software Project..., PMP, Waterfall, SOA, PMO, Software Design, Quality Center, Business Analysis, Data Integration, Enterprise Architecture, IT Strategy, Software Development, Management, Program Management, IT Management, Requirements Analysis, Integration, Data Warehousing, Cross-functional Team..., Visio, Requirements Gathering, Certified Scrum Master..., Leadership, Vendor Management, Business Intelligence, SaaS, Project Management, Business Process, MS Project, Enterprise Software, Solution Architecture, Business Process..., Project Portfolio..., SharePoint, Cloud Computing, Change Management, Databases, Strategy, Business Requirements, ITIL, CRM, Kanban, Resource Management, Process Improvement
Education
University of California, Berkeley 1996 — 1998
BA, Economics, Business Administration
ITT Technical Institute 1990 — 1993
Bachelor of Applied Science (B.A.Sc.), Robotic/Electronics Engineering
Zurich North America October 2014 - Present
Zurich Insurance August 2011 - October 2014
Experience Unlimited January 2011 - August 2011
Experience Unlimited September 2010 - August 2011
AAA NCNU November 2008 - September 2010
CNA Insurance October 2005 - October 2008
Professional Indemnity Agency July 2003 - September 2005
California State Automobile Association (AAA) 2000 - 2003
California State Automobile Association (AAA) 1999 - 2000
California State Automobile Association (AAA) 1997 - 1999
Skills
Underwriting, Product Management, Marketing, Competitive Analysis, Sales, Training, Business Development, Management, Insurance, Budgets, Process Improvement, Leadership, Strategy, Cross-functional Team..., Program Management, Product Marketing, Project Management
Education
Mission San Jose High School, Fremont, CA
University of California, Berkeley
B.S.
St. Mary's College of California June 2015 - Present
Mills College January 2015 - June 2015
Hult International Business School April 2013 - September 2014
The Loyalty Research Center December 2011 - April 2013
BMC Consulting June 2008 - December 2011
AAA NCNU September 2005 - June 2008
Longs Drugs March 2003 - September 2005
BMC Consulting May 2001 - March 2003
J.D. Power Clubs, Inc. 2000 - 2001
Aon Consulting 1989 - 2000
Skills
Leadership Development, Employee Benefits, Employee Value..., Organizational..., Employee Engagement, Deferred Compensation, Training, Performance Management, Succession Planning, Human Resources, Management, Leadership, Strategy, Vendor Management, Coaching, Talent Acquisition, Talent Management, Recruiting, HRIS, HR Consulting, Strategic Planning, Executive Coaching, Program Management
Education
University of Kansas
BS
New Tech Network May 2012 - Present
AAA NCNU September 2001 - May 2011
Union Bank of California September 1998 - July 2001
Institutional Financing Services 1985 - 1986
Education
St. Mary's College of California 2003 — 2007
BA, Business Management
AAA NCNU 2004 - Present
McKesson Corp 1985 - 2003
Skills
Portfolio Management, Investments, Risk Management, Asset Allocation, Finance, Equities, Financial Services, Management, Insurance, Financial Analysis, Corporate Finance, Financial Modeling, Asset Management, Alternative Investments, Strategy
Education
University of California, Berkeley 1981 — 1983
MBA, International Finance
Union College 1973 — 1977
BA
NRG Home Solar September 2014 - Present
AAA NCNU February 2008 - September 2014
Archway Insurance Brokers, LLC January 2005 - January 2008
Calco Insurance Brokers February 2003 - January 2005
Lawson-Hawks Insurance Associates 1998 - 2003
Skills
Strategic Planning, Project Management, Casualty, Event Planning, Social Media, Proposal Writing, Employee Engagement, Life Insurance, Enterprise Software, Umbrella Insurance, Sales Management, Sales Operations, Strategic Thinking, Social Media Marketing, Account Management, Training, Process Improvement, Commercial Insurance, Salesforce.com, CRM, General Insurance, Professional Liability, Program Management, Business Development, Management, Sales, Insurance, Property & Casualty..., Customer Retention, Underwriting, Marketing, Team Building, Casualty Insurance
Education
San Jose State University
Facebook November 2013 - Present
Autodesk November 2010 - October 2013
AAA NCNU 2009 - 2010
AAA NCNU 2007 - 2009
San Diego Gas & Electric 2006 - 2007
Pacific Gas and Electric Company 2005 - 2006
County of San Diego 2001 - 2005
US Marine Corps 1996 - 2000
Skills
Project Management, Vendor Management, Procurement, Strategic Sourcing, Contract Negotiation, Ariba, Sourcing, Microsoft Office, SAP, Management, Contract Management, PeopleSoft, Leadership, Strategic Planning, Budgets, Business Strategy, Team Building, Training, Team Leadership, Business Planning, Entrepreneurship, Program Management, Cross-functional Team..., Sales, Analysis, Spend Analysis, Performance Management, Human Resources, Project Planning, Negotiation, Process Improvement, Enterprise Software, Supply Management, SaaS, PMP, Talent Acquisition, Business Process..., Outsourcing, Purchasing, Strategy, RFP, Consulting, Talent Management, Supply Chain Management, Strategic Leadership
Education
University of San Diego
BBA, Business Administration Emphasis Supply Chain Management
University of California, Berkeley
Project Management Certification
AAA NCNU June 2010 - Present
(various destination management companies) January 2005 - May 2010
International Student Volunteers January 2009 - June 2009
2008 42nd International Children's Games November 2007 - July 2008
International Travel Network May 2007 - November 2007
Citibank/Cal Fed Bank January 2000 - January 2003
Lexus of Serramonte January 1999 - January 2000
Skills
Sales, Recruiting, Research, Marketing, Management, Networking, Program Management, Process Improvement, CRM, Tourism, Event Planning, Customer Service, PowerPoint, Social Networking, Public Speaking, Microsoft Excel, Microsoft Word, Non-profits, Outlook, Social Media, Salesforce.com, DMV, Customer Satisfaction, Leadership, Coaching, Microsoft Office, Event Management, Team Building, Time Management, Human Resources, Nonprofits, Training
Education
International Tour Management Institute
Certificate
San Francisco State University
Bachelor of Science, Business; Business Management
CSAA Insurance Group January 2012 - Present
Salesforce.com July 2011 - December 2011
AAA NCNU April 2010 - July 2011
Lundquist Consulting Services inc (LCSi) August 2009 - July 2011
Charles Schwab April 2007 - April 2009
IBM 2002 - 2007
PricewaterhouseCoopers January 2001 - October 2002
Motorola 1997 - 2000
Skills
CRM, Salesforce.com, Siebel, Disaster Recovery, Project Management, SDLC, Solution Architecture, Cloud Computing, Software Project..., ITIL, Management Consulting, SaaS, IT Management, PMO, Integration, Requirements Gathering, IT Strategy, Program Management, EAI, Agile Methodologies, IT Service Management, Business Intelligence, Project Portfolio..., Management, Enterprise Software, Software Development, Information Technology, Change Management, Enterprise Architecture
Education
University of Arizona 1992 — 1997
Bachelor of Business Administration (B.B.A.), MIS and Operations Management
Shadow Mountain 1988 — 1992
Shadow Mountain
High School
New York Life Investors December 2013 - Present
Arroyo & Company April 2013 - December 2013
AAA NCNU April 2011 - April 2013
AAA NCNU January 2009 - April 2011
Venture Corporation April 2007 - January 2009
Skills
Commercial Real Estate, Real Estate Financing, Commercial Mortgages, Financial Modeling, Financial Analysis, Analytics, Valuation, Portfolio Management, Product Management, Real Estate Development, Business Strategy
Education
Pepperdine University
BA, Economics
State Farm August 2012 - Present
American Express June 2010 - August 2012
AAA NCNU January 2010 - June 2010
vSpring Capital June 2009 - August 2009
Valartis Europe AG September 2008 - December 2008
Cognizant Technology solutions June 2004 - January 2008
Skills
SDLC, Financial Modeling, Risk Management, Strategy, Business Analysis, Analysis, Mergers & Acquisitions, Requirements Gathering, Portfolio Management, Requirements Analysis, Mainframe, Investment Banking, Management Consulting, Credit Cards, Finance, Mergers, Vendor Management, Product Management, leadership, Cross-functional Team..., Analytics, Leadership
Education
Thunderbird School of Global Management 2008 — 2009
MBA, Finance
Government College of Technology, Comibatore 2000 — 2004
BE, Computer Science
Visa June 2014 - Present
CSAA Insurance Group April 2003 - May 2014
AAA NCNU April 2000 - April 2003
KTSF January 1998 - April 2000
KGO TV ABC January 1990 - January 1998
Skills
Benefits Administration, Broadcast, Budgets, Change Management, Coaching, Diversity, Employee Benefits, Employee Engagement, Employee Training, Event Management, Insurance, Leadership Development, Management, Marketing, PeopleSoft, Performance Management, Program Management, Sales, Talent Management, Training, Workforce Planning
Education
Brandman University, Part of the Chapman University System 2012 — 2014
Master of Business Administration (MBA)
San Francisco State University 1987 — 1990
BA, Broadcast Communications
Mercer 2003 - 2011
Fireman's Fund Insurance Company 1998 - 2002
AAA NCNU 1989 - 1998
Education
University of California, Hastings College of the Law 1970 — 1973
JD, Law
University of Michigan 1966 — 1967
BA, Modern European History
Congregation Beth David April 2011 - Present
The Pampered Chef May 2011 - September 2013
Bethel Lutheran Youth March 2001 - June 2012
AAA NCNU 2004 - 2009
Cost Plus World Market November 2003 - July 2004
Skills
Tourism, Customer Service, Event Planning, Social Media, Microsoft Excel, Microsoft Word, Microsoft Office, Social Networking, Marketing, Outlook, Event Management, PowerPoint, Fundraising, Public Speaking
Education
University of California, Santa Cruz 1999 — 2002
Bachelor of Arts, Theater Arts
UC Irvine 1997 — 1999
Frank Quan Insurance Services May 2014 - Present
State Farm Insurance August 2013 - April 2014
AAA NCNU February 2010 - July 2013
Primerica 2004 - 2010
Best Buy 1999 - 2008
Skills
Small Business, Insurance, Life Insurance, Term Life Insurance, Fixed Annuities, Deferred Annuity, Immediate Annuity, Whole Life, Universal Life, Employee Benefits, Sales, Training, Health Insurance, Retirement Planning, Long Term Care Insurance, Underwriting, Disability Insurance, Long-term Care, Permanent Life Insurance, Financial Planners, Liability, General Insurance, Commercial Lines, Mortgage Lending, Estate Planning, Strategic Financial..., Claim, Legal Liability, Financial Services, Retirement
Education
The University of Southern Mississippi 1981 — 1983
MBA, Business Administration
Liceo Salvadoreño
AAA NCNU March 2003 - Present
OmniSky February 2000 - January 2002
Accenture August 1988 - February 2000
Skills
Program Management, Project Portfolio..., Management Consulting, Telecommunications, Start-ups, PMO, Portfolio Management, Operations Management, Quality Assurance, Risk Management, SDLC, Problem Solving, Business Process, Project Management, Product Management, Integration, Management, Software Project..., MS Project, Vendor Management, Business Analysis, Enterprise Software, Business Process..., Business Intelligence, Strategy
Education
The Ohio State University 1983 — 1988
Bachelor of Science in Industrial and Systems Engineering, June 1988.
Farmers Insurance December 2013 - Present
Standard Insurance Company June 2011 - August 2011
AAA NCNU June 2010 - August 2010
Skills
Excel, SAS, SQL, Predictive Modeling, R, SPSS, statistical analysis, Statistics, Microsoft Excel, Actuarial Science, Access, Data Analysis, Economics
Education
University of California, Los Angeles
Master, Statistics
University of California, Santa Barbara
Bachelor, Statistics
The Chinese University of Hong Kong
chengdu experimental foreign language school
Veteran's Affairs 2013 - Present
AAA Northern California, Nevada & Utah Insurance Exchange September 2011 - 2012
Broadridge 2010 - 2011
AAA NCNU 2008 - 2010
Department of Human Services 2007 - 2008
Capital One 2006 - 2007
Friedmans Jewelers 2005 - 2006
Capital One 2003 - 2005
Surveys International 2002 - 2003
United States Department of Defense 2002 - 2003
Skills
SDLC, Visio, Business Analysis, PMP, SharePoint, PMO, MS Project, Program Management, Process Improvement, ITIL, Agile Methodologies, Project Management, Risk Management, Unix, Disaster Recovery, Infrastructure
Education
DeSales University 2002 — 2005
MBA, Business
Penn State University 1995 — 1998
MSIS, Information Systems
CSAA Insurance Group January 2013 - Present
AAA NCNU March 1997 - Present
AAA NCNU January 2010 - January 2013
AAA NCNU October 2004 - May 2008
Skills
Insurance, Analytics, Underwriting, Operations Management, Process Improvement, Management, General Insurance, Property & Casualty..., Leadership, Team Building, Auditing, Team Management, Risk Management, Business Analysis, Program Management, Market Research, Microsoft Excel, Customer Service, Microsoft Office, Enterprise Software, Call Centers
Education
Saint Mary's College of California
Bachelor's degree, Organizational Leadership
San Joaquin Delta College
Associate's degree, Communication, General
ISU MVP Insurance May 2014 - Present
AAA NCNU July 2011 - May 2014
Central Valley Presort February 2010 - July 2011
AGI Publishing dba Valley Yellow Pages June 2004 - March 2009
Skills
B2B Sales, B2B Marketing, Consumer Sales, Leadership, Management, Advertising, Marketing Strategy, Customer Service, Insurance, Salesforce.com, Customer Retention, Cold Calling, Lead Generation, Direct Sales, Sales Presentations, Account Management, Sales Process, Selling, Marketing, Direct Marketing, Sales Operations, Sales, Access, B2B, Program Management, Property & Casualty..., Health Insurance, Commercial Insurance
Education
University of California, Berkeley 1986 — 1988
San Diego Mesa College 1982 — 1984
AAA NCNU November 2006 - Present
AAA NCNU November 2006 - Present
Skills
Customer Service, Customer Satisfaction, Leadership, Marketing, Training, Marketing Strategy, Strategic Planning, Event Management, Public Speaking, Process Improvement
Education
Santa Rosa Junior College 1990 — 1996
Associate of Arts (A.A.), Business Administration and Management, General
Cal Soft Corp Consultation to AAA NCNU February 2015 - Present
AAA NCNU October 1977 - December 2010
Skills
Vendor Management, Customer Satisfaction, Process Improvement, Team Building, Leadership, Management, Strategic Planning, Customer Service, Change Management, Training, Budgets, Coaching, Sales, Business Analysis, Business Planning, Business Process..., Business Strategy, Call Center, Call Centers, Contract Negotiation, Cross-functional Team..., Customer Experience, Employee Relations, Insurance, Negotiation, New Business Development, Operations Management, Program Management, Project Management, Sales Management, Strategy, Team Leadership
Education
Various Outside Resources 1979 — 1982
Business, Management
East Union High
Bitwise Industries April 2015 - Present
Dell 2010 - 2015
Coventry Health Care 2007 - 2010
AAA NCNU 2005 - 2007
WMC Mortgage Corp. 2003 - 2005
MBIA MuniServices Company 1999 - 2004
WellPoint Health Networks 1997 - 1999
SunAmerica 1990 - 1997
MCBA Computer Systems 1988 - 1990
Professional Healthcare Systems 1986 - 1988
Skills
Information Security, IT Strategy, Agile Methodologies, Business Process..., Team Building, SDLC, Microsoft SQL Server, Human Resources, SOA, Process Management, Solution Architecture, Business Intelligence, Integration, CRM, Enterprise Architecture, Enterprise Software, Quality Assurance, Leadership, Strategy, Management, Data Center, IT Operations, Software Development, Software Project..., PMP, Business Process..., Cloud Computing, Healthcare Information..., Team Leadership, IT Service Management, Training, Requirements Gathering, Business Strategy, Project Planning, Cross-functional Team..., Project Portfolio..., Business Process, Professional Services, SaaS, Networking, Security, Visio, PMO, Outsourcing, SharePoint, Consulting, Information Technology, Resource Management, Requirements Analysis, Service Delivery
Education
Pepperdine University 1984 — 1987
BSM, Management
Pierce College 1982 — 1984
General Education/History
Computer Learning Center LA 1980 — 1980
Programming, Programming & Systems Analysis
Los Angeles High School
Allegion, PLC March 2015 - Present
ADESA July 2012 - March 2015
Cognizant Technology Solutions February 2011 - July 2012
Gracenote (Sony) December 2010 - February 2011
iTech US, INC. December 2006 - February 2011
Mercury Insurance August 2010 - December 2010
Capital Group October 2009 - August 2010
AAA NCNU September 2007 - October 2009
Pfizer February 2007 - August 2007
AOL July 2004 - September 2005
Skills
Informatica, SQL, PL/SQL, Data Warehouse..., ETL, Erwin, Data Integration, Teradata, Data Warehousing, Data Modeling, Master Data Management, Dimensional Modeling, Data Quality, Cognos, Business Intelligence, OLAP, OBIEE, DB2, Unix Shell Scripting, Business Intelligence..., Oracle, Microstrategy
Education
Texas A&M University 2005 — 2006
M.S, MIS
St.Johns
Visvesvaraya Technological University
B.E, I&P Engineering
Human Resource Training (HRT), Inc. May 2014 - March 2015
Aid to Adoption of Special Kids June 2012 - March 2014
ViSalus April 2013 - November 2013
Redeemed church 2006 - 2013
Dignity Health November 2011 - June 2012
AAA-NCNU June 2007 - August 2009
AASK-Aid to Adoption of Special Kids October 2000 - June 2007
City of Tempe September 1995 - September 2000
Sprint December 1994 - October 1997
Skills
Customer Service, Recruiting, Data Entry, File Management, Research, Telephone Skills, Invoicing, Spanish, Customer Support, Troubleshooting, PeopleSoft, Non-profits, Applicant Tracking..., Microsoft Office, Event Planning, Resume Writing, PowerPoint, Outlook, Spreadsheets, New Hire Orientations, Temporary Placement, Employee Training, Management, Nonprofits, Public Speaking, Training, Program Management
Education
Phoenix College 2013 — 2015
Certificate, Human Resources Management
Phoenix College 2012 — 2015
Associate of Arts and Sciences (AAS), Mangement
Mansfield Business School
Certificate, accounting
ServiceMax April 2015 - Present
AAA NCNU September 2014 - March 2015
AAA NCNU November 2011 - September 2014
ERM March 2010 - November 2011
Ernst & Young August 2006 - March 2010
Skills
SEC filings, Auditing, GAAP, Financial Analysis, US GAAP, Financial Reporting, Sarbanes-Oxley Act, Internal Controls, Accounting, Financial Accounting, Assurance, General Ledger, CPA, Cost Accounting, Big 4, External Audit, Forecasting, Revenue Recognition, Monthly Close Process, Offshore Outsourcing
Education
Saint Mary's College of California 2015 — 2016
Master of Business Administration (M.B.A.)
Saint Mary's College of California 2002 — 2006
BS, Accounting
AAA, NCNU September 2012 - Present
Rogers Family Office May 2008 - September 2012
Steve Gerstman Services, Inc. June 2002 - May 2008
Skills
Outlook, Office Management, Customer Service, Calendaring, Microsoft Excel, Spreadsheets, Customer Satisfaction, Training, Strategy, Process Improvement, Event Planning, Budgets
Education
San Francisco State University 1992 — 1995
Bachelor of Arts (B.A.), Cinematography and Film/Video Production
University of California, Davis
MasterCard March 2013 - Present
Content Rules, Inc. August 2012 - November 2012
Stanford/Coursera August 2012 - October 2012
none February 2012 - June 2012
AAA NCNU July 2010 - November 2011
ProQuest June 2008 - 2009
Thomson Reuters 2002 - June 2008
Smartlogik 1999 - 2002
Skills
Product Management, Business Process, Project Management, Market Research, Knowledge Management, Business Intelligence, Strategy, Content Management, Databases, Integration, Competitive Intelligence, SaaS, User Experience, Salesforce.com, Analysis, Enterprise Software, Analytics, Information Management, Enterprise Search, Agile Project Management, Metadata, Cross-functional Team..., Management
Education
University of Michigan - Stephen M. Ross School of Business
MBA, Information Systems, Marketing, Strategy
University of Michigan
BS, Communications, Marketing, & Economics
San Francisco State University
Project Management
AAA NCNU July 2011 - Present
WellPoint June 2010 - August 2010
Skills
Actuarial Science, Insurance, SAS, Data Analysis
Education
University of California, Los Angeles 2007 — 2011
Discover Financial Services April 2013 - Present
Apollo Group / University of Phoenix July 2010 - April 2013
AAA NCNU July 2009 - June 2010
Computer Security and Forensic Experts, Inc. January 2006 - June 2010
Zurich Financial Services May 2005 - July 2009
JPMorgan Chase December 2002 - May 2005
Crowe Chizek and Company July 2000 - November 2002
Skills
Security Audits, Security Management, IT GRC, IT Security Assessments, IT Security Policies, IT Security Best..., Vendor Audit, Security Architecture..., Web Application Security, Web Application..., Penetration Testing, Attack & Penetration, Vulnerability Management, Supplier Security, 3rd Party Security, Security, Information Security, Firewalls, CEH, Cloud Security, Computer Forensics, Enterprise Risk..., Governance, ISO 27001, Information Security..., Risk Assessment, Risk Management, Security Awareness, Vendor Management, Vulnerability Assessment
Education
Purdue University 1996 — 2000
Bachelor of Science
MassMutual Financial Group April 2012 - Present
AAA NCNU March 2008 - April 2012
Combined Insurance 2008 - 2009
Hewlett-Packard October 1996 - November 2003
AMD February 1989 - November 1995
Education
University of California, Davis 1986 — 1988
University of California, Davis, Polictical Sciense
Wilbur Ellis Company February 2012 - Present
AAA NCNU December 2008 - June 2011
Milliman June 2006 - November 2008
College of Environmental Design (CED) - UC BERKELEY January 2004 - May 2006
P.T. Indolampung - Sugar Group Companies May 2003 - July 2003
Skills
Graphic Design, Benefits Administration, Employee Benefits, Human Resources, Data Analysis, Access, Process Improvement, Outlook, Training, Microsoft Excel, PowerPoint, 401k, Pension Administration
Education
University of California, Berkeley 2002 — 2006
Bachelor of Arts, Psychology, Social Welfare
Jakarta International School 1998 — 2002
Atkinson, Andelson, Loya, Ruud & Romo August 2011 - Present
CA Supreme Court January 2011 - April 2011
AAA NCNU June 2010 - September 2010
Atkinson, Andelson, Loya, Ruud & Romo June 2009 - August 2009
Skills
Legal Research, Legal Writing, Dispute Resolution, Product Liability, Legal Advice, Trade Secrets, Legal Assistance, Discrimination, Trials
Education
University of California, Hastings College of the Law 2008 — 2011
J.D.
University of California, Los Angeles 2004 — 2007
B.A., English
Edison High School 2000 — 2004
AAA Northern California, Nevada & Utah Insurance Exchange March 2013 - Present
AAA Northern California, Nevada & Utah March 2012 - March 2013
AAA NCNU March 2011 - March 2012
AAA NCNU March 2007 - March 2011
Self-employed January 2004 - March 2007
University Of San Francisco 2004 - 2006
GE Healthcare 2001 - 2004
Pets.com 1999 - 2001
Skills
Marketing Communications, Marketing Strategy, Strategic Planning, Cross-functional Team..., Social Media, Marketing, Market Research, Leadership, Strategy, Business Strategy, Brand Management, Salesforce.com, Integrated Marketing, Marketing Operations, Sales Operations, New Business Development, Project Management, Direct Marketing, Competitive Analysis, Business Development, Program Management, Budgets, Product Marketing, Sales, Team Building, Management, Email Marketing, Analytics, Marketing Management, CRM, Digital Marketing, Sales Management, Account Management, Market Planning, Lead Generation, Training, E-commerce, Strategic Partnerships, Online Marketing, Product Management, Advertising, Marketing Research, Online Advertising, Customer Retention, Social Media Marketing, Brand Development, Digital Strategy, Segmentation, Social Networking, Start-ups
Education
University of San Francisco - Masagung Graduate School of Management 2005 — 2006
MBA
UC Berkeley
BA
Palo Alto High School
AAA NCNU October 2010 - Present
Armanino McKenna December 2004 - October 2010
Mattel, inc. January 2003 - December 2004
PricewaterhouseCoopers September 1998 - October 2001
Education
University of California, Los Angeles 1993 — 1998
BA, Business Economics
CSAA Insurance Group July 2012 - Present
AAA NCNU March 2009 - June 2012
CSAA October 2005 - March 2009
Skills
Actuarial Science, Analytics, Product Management, Product Development, Property & Casualty..., Underwriting, Forecasting, Pricing, Insurance, General Insurance, Reinsurance, Risk Management, Commercial Insurance, Legal Liability, SDLC, Liability, Strategy, Management, Umbrella Insurance, Casualty, Pricing Strategy, Leadership, Business Analysis, Business Strategy, Team Leadership, Claim, Claims Management, Commercial Lines, Casualty Insurance, CPCU
Education
University of California, Berkeley - Walter A. Haas School of Business 2005 — 2008
MBA, Marketing
University of California Berkeley 1990 — 1994
B.A., Economics, Statistics
Macy's 2015 - Present
Economic Opportunity Council of San Francisco 2009 - Present
Macy's 2013 - 2015
Macy's 2011 - 2013
Alcatel-Lucent 2010 - 2011
AAA NCNU 2009 - 2011
Blue Shield of California 2005 - 2010
Squaretrade 2004 - 2005
Analog Devices 2002 - 2004
Hewlett-Packard 2000 - 2001
Skills
Cross-functional Team..., Product Marketing, Product Management, Product Development, Mobile Devices, Analytics, SaaS, Strategy, Competitive Analysis, Program Management, Customer Engagement, E-commerce, Enterprise Software, Leadership, New Business Development, User Experience, Web Analytics
Education
University of Pennsylvania - The Wharton School
Master of Business Administration (MBA)
Human Factors International (HFI) 2009 — 2009
Certified Usability Analyst (CUA)
University of California, Los Angeles
BSEE/CS, Electrical Engineering, Computer Science, Economics
Experian Marketing Services October 2011 - Present
Experian Marketing Services August 2010 - October 2011
Wells Fargo Home Mortgage February 2008 - July 2010
Acxiom Digital June 2007 - February 2008
Snapfish June 2006 - June 2007
AAA NCNU 2001 - 2006
Goodby, Silverstein and Partners May 1999 - February 2001
Anderson & Lembke September 1996 - May 1999
Skills
Leadership, Email Marketing, Online Marketing, Interactive Marketing, Digital Marketing, Strategy, Marketing, Team Leadership, Management, Segmentation, Online Advertising, Cross-functional Team..., Advertising, Lead Generation, Account Management, Multi-channel Marketing
Education
San Francisco State University
BS
AAA NCNU October 2009 - Present
Innovation Group - California State Automobile Association September 2005 - September 2009
The Innovation Group - California State Automobile Association October 2003 - September 2005
Innovation Group February 2001 - October 2003
MTW CORPORATION June 1998 - February 2001
Skills
Requirements Gathering, Mainframe, COBOL, DB2, Systems Analysis, Business Analysis, Requirements Analysis, Business Process, Visio, Agile, Testing, SQL, Software Development, Business Requirements, Waterfall, MySQL, Windows, User Acceptance Testing, Linux, Programming, Excel, Databases, Analysis, Access, Customer Relations, Integration, Agile Methodologies, Scrum, Business Process..., Quality Center, SDLC, Test Planning, Software Project..., SharePoint, Software Documentation
Education
The University of Edinburgh 1994 — 1997
Henley College
CSAA Real Estate RepresentativeAAA Nevada, Northern California & Utah2006 - Present
AAA of Northern California, Nevada & Utah 2006 - Present
California State Automobile Association 2006 - 2011
AAA NCNU 2006 - 2011
Bank of America 1980 - 1995
Education
Samuel Merritt University 1986 — 1986
AA, Liberal Arts
CSAA Insurance Group September 2013 - Present
AAA Northern California, Nevada & Utah Insurance Exchange June 2012 - September 2013
AAA Northern California, Nevada & Utah Insurance Exchange December 2009 - June 2012
AAA NCNU September 2007 - November 2009
AAA NCNU October 2005 - September 2007
Skills
Analytics, Insurance, Data Analysis, Business Analysis, SAS, Salesforce.com, Cross-functional Team..., Visio, Analysis, Process Improvement, Vendor Management, Data Mining, Data Transformation, Team Building, Business Strategy, Training, Management, Strategic Planning, Strategy, Leadership, Program Management, Team Leadership, Underwriting, Business Intelligence, Business Process..., Risk Management, Competitive Analysis, Access, Forecasting
Education
University of California, Davis 1998 — 2002
Bachelor of Science, Genetics
De La Salle High School
CSAA Insurance Group October 2014 - Present
AAA NCNU March 2012 - October 2014
AAA NCNU November 2009 - March 2012
California State Automobile Association June 2006 - November 2009
EDS 2001 - 2006
Comsys Consulting 1998 - 2001
Netik consulting September 1997 - July 1998
Saudi PetroChemicals April 1997 - September 1997
Skills
Infrastructure Projects, Build and Release..., Middleware, Infrastructure, Release Management, Unix, Infrastructure..., Project Management, IT Strategy, Program Management, PMP, ITIL, Governance, Enterprise Software, Leadership, System Deployment, Agile Methodologies, Software Development, IT Service Management, Cross-functional Team..., Management, Project Planning, PMO, Testing, SDLC, Vendor Management, Enterprise Architecture, Integration, IT Management, Software Project...
Education
Thunderbird School of Global Management 2010 — 2012
MBA, Global Management
Bachelor of Engineering, Bapatla India 1990 — 1994
Progreso Financiero April 2014 - Present
AAA NCNU May 2011 - April 2014
AAA NCNU February 2010 - May 2011
JPMorgan Chase October 2008 - October 2009
Washington Mutual September 2005 - October 2008
Providian Financial 2003 - 2005
Providian Financial 2001 - 2003
Providian Financial 1999 - 2001
Skills
Database Marketing, Analytics, Business Intelligence, Data Integration, Data Governance, Data Management, Data Warehousing, CRM, Multi-channel Marketing, Program Management, Business Analysis, Business Process..., Credit Cards, Segmentation, Direct Marketing, Business Process, Financial Services, Integration, Vendor Management, Strategy, Databases, Enterprise Software, Management, Relationship Management, Leadership, Process Improvement, Cross-functional Team...
Education
University of California, Berkeley 1987 — 1992
Bachelor of Arts, Music
Pacific Gas and Electric Company October 2011 - Present
AAA NCNU November 2002 - September 2011
Education
San Francisco State University 1997 — 2001
BS, Human Resources Management
Pinterest June 2015 - Present
AAA February 2012 - June 2015
Hotwire May 2011 - February 2012
AAA NCNU September 2009 - May 2011
Top Grade Construction February 2008 - September 2009
Rainin Instrument LLC September 2006 - February 2008
Union Bank of Calfornia 2005 - 2006
Sequoia Equities 1999 - 2000
Education
University of California, Berkeley 2000 — 2005
Bachelor's, Sociology
MUFG Americas July 2014 - Present
MUFG Americas September 2011 - Present
AAA NCNU May 2011 - September 2011
Federal Reserve Bank May 2008 - May 2011
Federal Reserve Bank of San Francisco November 2005 - May 2008
Federal Reserve Bank of San Francisco July 2003 - November 2005
Odenberg, Ullakko, Muranishi and Co LLP December 2001 - June 2003
Skills
Risk Management, Banking, Vendor Management, Credit, Financial Analysis, CRM, Customer Service, Project Planning, Leadership, Business Analysis, Process Improvement, Analysis, Management, Finance, Strategy, Microsoft Excel, Credit Risk
Education
San Francisco State University 2002 — 2004
BS Business Management, International Management
Cognizant Technology Solutions November 2010 - Present
Cognizant November 2010 - Present
IBM Global Business Services 2005 - November 2010
IBM March 2004 - November 2010
AAA NCNU 2010 - 2010
ING NN Poland - IBM consultant September 2008 - January 2009
USAA 2001 - 2003
Skills
Enterprise Architecture, SOA, Object Modeling, Solution Architecture, Websphere, TOGAF, EAI, Application Architecture, UML, Business Process Design, Integration, Enterprise Software, Business Intelligence, Software Development, Middleware, Data Warehousing, ESB, Data Modeling, Master Data Management, SDLC, Java Enterprise Edition, Data Integration, DB2, Business Architecture, Architectures, IT Strategy, Software Project..., Requirements Analysis, Requirements Gathering, Web Services, Architecture, WebSphere
Education
The University of Texas at San Antonio 1981 — 1991
BBA, IS
UTSA 1981 — 1991
Bachelor of Business Administration, Accounting and Information Systems
McKesson June 2011 - Present
AAA NCNU April 2008 - June 2011
Applied Materials 1997 - 2008
Skills
SDLC, Requirements Analysis, Quality Assurance, Software Quality..., Process Improvement, Test Planning, Software Documentation, PMP, Cross-functional Team..., Vendor Management, Integration, Software Project..., Testing, Visio, Requirements Gathering, Agile Methodologies, SharePoint, Business Requirements, User Acceptance Testing, Business Process, Agile Project Management, System Testing, PMO, Resource Management, ITIL, Systems Analysis, MS Project, Business Analysis, Test Management, Business Process..., Waterfall, Scrum, Quality Center, IT Strategy, Project Portfolio...
Education
University of Alabama 1988 — 1994
BS, Civil Engineering
CSAA Insurance Group 2014 - Present
AAA NCNU 2011 - 2013
Eichleay 2008 - 2011
Charles Schwab 2007 - 2008
Virgin Mobile USA 2006 - 2007
Charles Schwab 2006 - 2006
Wells Fargo 2005 - 2005
Washington Mutual Bank 2005 - 2005
Charles Schwab 1999 - 2004
The Clorox Company 1998 - 1999
Skills
Vendor Management, Project Management, Software Documentation, Process Improvement, Agile Methodologies, Project Planning, SDLC, Training, Change Management, Team Leadership, Leadership, Business Analysis, Program Management, CRM, Business Strategy, Product Management, Team Building, Strategic Planning, Risk Management, Management
Education
Stevens Institute of Technology
Bachelor of Engineering (B.E.), Chemical Engineering
Acumen Solutions July 2012 - Present
Esri July 2015 - Present
AAA NCNU October 2012 - June 2015
Wells Fargo December 2008 - July 2012
Wells Fargo December 2005 - December 2008
KTVU January 2005 - December 2005
Elle Lui Salon, Inc. April 2002 - 2005
Skills
Customer Service, Salesforce.com, Business Analysis, Management, Technical Support, Agile Methodologies, Marketing, Event Planning, System Administration, Software Documentation, Microsoft Office, Salesforce.com System..., Social Media Marketing, Experienced Business..., Microsoft Excel, CRM Integration, Instructor-led Training, Microsoft Word, Salesforce Training, Sales Logix, Mac OS X, Mac OS, Communication, System Testing, System Design, UAT Testing, System Configuration, Piers, OneSource, Apex Data Loader, PowerPoint development, Windows XP Pro, JIRA, Atlassian JIRA, Salesforce.com..., System Integration..., UAT coordination, ARIA, VersionOne, Jigsaw
Education
San Francisco State University 2003 — 2005
Bachelor's degree in Radio and Television, Broadcast Electronic Communication Arts, cum laude
San Diego State University-California State University 2001 — 2003
Bachelor's degree, Communication
Casa Grande High 1997 — 2001
AAA NCNU December 2002 - Present
EF Cultural Tours BV September 2000 - February 2002
EF Cultural Tours BV January 1999 - September 2000
EF Education/Go Ahead Tours June 1997 - January 1999
Skills
Product Management, Contract Negotiation, Purchasing, Negotiation, Tourism, Operations, Vendor Management, Business Strategy, Program Management, Business Development, Budgets, Tour Operators, E-commerce, Business Analysis, Product Development, B2B, Market Research, Marketing
Education
The London School of Economics and Political Science (LSE) 2001 — 2001
Marketing, International Business Strategy
Wellesley College 1993 — 1997
B.A., English, Spanish
Universidad de Córdoba 1995 — 1995
Spanish Liturature, History, & Politics
Henry's House Of Coffee July 2013 - Present
AAA January 2012 - July 2013
AAA NCNU April 2010 - December 2011
BlueShield of California July 2006 - May 2010
OptumHealth Behavioral Solutions 2004 - 2006
United Behavioral Health 2002 - 2004
Skills
Financial Modeling, Forecasting, Essbase, Financial Analysis, Budgeting, Hyperion, Data Analysis, Insurance, Team Leadership, Business Analysis
Education
San Francisco State University 2002 — 2004
MBA, Finance
University of California, Davis 1997 — 2000
Bachelor of Arts (B.A.), Economics
KZV 1980 — 1992
AAA NCNU January 2003 - Present
Education
San Francisco State University, College of Business 1997 — 2000
A Blackwell Music January 2006 - Present
Total Business Management Consultants September 2004 - Present
Pekin Insurance December 2013 - March 2015
IBM Global Process Services December 2012 - December 2013
TEKsystems 2010 - 2012
AAA NCNU 2010 - 2010
WorldCom 1999 - 2002
Skills
Public Speaking, Teaching, Leadership Development, Writing, Mentoring, SDLC, Business Analysis, Process Improvement, Software Project..., Testing
Education
University of Arkansas at Pine Bluff
BS, Chemistry
AAANCNU 2003 - 2005
AAA 2003 - 2005
California State Automobile Association 1986 - 2005
AAA of Northern California, Utah & Nevada 1986 - 2005
AAA Northern California Nevada Utah 1986 - 2005
AAA NCNU 1986 - 2003
Skills
Training, Property, Budgets, Business Analysis, Casualty, Change Management, Claim, Coaching, Commercial Insurance, Cross-functional Team..., Customer Retention, Customer Satisfaction, Customer Service, Fixed Annuities, General Insurance, Homeowners, Insurance, Leadership, Legal Liability, Liability, Life Insurance, Management, Marketing, New Business Development, Performance Management, Process Improvement, Program Management, Sales, Sales Management, Strategic Planning, Team Building, Umbrella Insurance, Underwriting, Workers Compensation
Education
University of California, Berkeley 1963 — 1970
Private Tutoring Services August 2013 - Present
UC Berkeley Extension January 2013 - Present
Family December 2008 - December 2012
Versa Engineering & Technology October 2007 - November 2008
Harvest Technical Services, Inc. December 2006 - October 2007
AAA NCNU May 1996 - July 2005
King County September 1995 - April 1996
Skills
Teaching, Training, Project Management, Data Analysis, Data Management, Events Coordination, Research, Supervising, Lesson Planning, Tutoring, Writing, Internal Communications
Education
Saint Mary's College of California 1991 — 1992
BA
Seattle University 1987 — 1990
AAA NCNU May 2006 - Present
Firemans Fund Insurance Company December 1996 - May 2006
Education
San Francisco State University
Client / Server Technology
AAA NCNU May 2011 - Present
American Express Learning Network October 2009 - May 2011
DHL August 2006 - August 2008
Schwab Institutional 2005 - 2006
University of Phoenix 2001 - 2005
KnowledgeNet 1999 - 2001
Scottsdale Insurance Company 1996 - 1999
Education
University of California, Los Angeles
BA, Psychology
AAA NCNU October 1977 - Present
Education
San Joaquin Delta College 1974 — 1978
AAA NCNU December 2013 - Present
Butterfly Catchers Floral Designs November 2006 - Present
StageCoach Plus 2004 - 2008
Chevron 1998 - 2008
Skills
Weddings, Anniversaries, Birthdays
Education
Southern University and Agricultural and Mechanical College at Baton Rouge 1969 — 1971
Business Administration
Kaiser Permanente 2012 - Present
Kaiser Permanente 2012 - Present
Enphase Energy 2010 - 2012
AAA NCNU 2009 - 2010
Wind River 2007 - 2009
Wind River 2007 - 2009
CSAA 2003 - 2005
Epiphany 1999 - 2001
Epiphany 1999 - 2001
Epiphany 1999 - 2001
Skills
Sarbanes-Oxley Act, Forecasting, SEC filings, Sales Operations, Sales, Process Improvement, Management, Business Analysis, Business Intelligence, Accounting, Strategy, Integration, Start-ups, Project Planning, Advertising, Financial Analysis, Revenue Recognition, Business Strategy, Professional Services, Business Process..., Cross-functional Team..., Financial Modeling, Finance, Budgets, Analysis, Business Process, ERP, Program Management
Education
University of California, Berkeley
BA
The Doctors Company January 2010 - Present
AAA NCNU April 2009 - May 2009
Education
University of California, Berkeley 2002 — 2004
Bachelors, Mathematics
University of California, San Diego 2000 — 2002
Mathematics & General Biology
AAA-NCNU July 2015 - Present
First Republic Bank December 2014 - May 2015
MUFG Union Bank, N.A. July 2009 - December 2014
Wachovia June 2006 - June 2009
World Savings January 2004 - June 2006
University of California, Irvine February 2002 - June 2003
Skills
Access, Loans, Mortgage Lending, Executive Pay, Incentive Programs, Deferred Compensation, Testing, Databases, Visio, Microsoft Excel, SharePoint, Pivot Tables, Database Queries, Analysis, Customer Service, Human Resources, Leadership, Management, Microsoft Office, Payroll, PeopleSoft, Process Improvement, Software Documentation, Time Management, Training, Banking, Business Analysis, Data Analysis, Teamwork
Education
University of California, Irvine 1999 — 2003
BA, Economics / Minor: Management
AAA NCNU March 2012 - Present
AAA Oregon/Idaho June 2006 - June 2011
Charlotte Chamber of Commerce June 1996 - October 2004
Skills
Training, Training Delivery, Performance Management, Coaching, Instructor-led Training, Leadership Development, Employee Relations, Recruiting, Organizational..., Instructional Design, Team Building, Employee Engagement, Onboarding, Blended Learning, Employee Training, Captivate
Education
University of California, Los Angeles
AAA NCNU April 2010 - Present
AIG 21st Century September 2005 - August 2009
Infinity Insurance 2002 - 2005
Skills
Insurance, Commercial Insurance, Casualty Insurance, Liability, Umbrella Insurance, Underwriting, Workers Compensation, Legal Liability, General Insurance, Claim, Customer Service, Professional Liability, Health Insurance
Education
Penn State University 1997 — 2002
BA, Advertising
CSAA Insurance Group 2009 - Present
CSAA September 2002 - June 2009
AAA NCNU September 2000 - 2002
Gap Inc. 1998 - 2000
Levi Strauss & Co. 1992 - 1998
Skills
Administrative..., Expenses, Calendaring, Outlook, PeopleSoft, Insurance, Microsoft Excel, Data Entry, Time Management, Customer Service, Call Centers, Marketing, Leadership, Human Resources, Management
Education
Skyline College
Business Administration & Marketing
Bay Area Rapid Transit September 1998 - Present
ClubSport Pleasanton 1998 - 2013
AAA NCNU 1989 - 1998
California Casualty Management Company 1985 - 1989
Foster Wheeler 1983 - 1984
Foster Wheeler 1979 - 1983
Skills
Accounting, Internal Controls, PeopleSoft, Financial Reporting, Forecasting, Financial Analysis, Budgets, Process Improvement, Risk Management, Microsoft Excel, Internal Audit, Financial Accounting, Analysis, COSO, General Ledger, Management, Auditing
Education
Saint Peter's University
Bachelor of Science (BS), Accounting
St. Peter's College New Jersey
BS, Accounting
Farmers Insurance May 2014 - Present
Personal (Business) Advisors May 2013 - Present
Pioneer Services June 2010 - January 2013
Holiday Systems International November 2009 - March 2011
AAA NCNU August 2003 - December 2009
Citigroup May 1985 - August 2003
Skills
Leadership, Customer Service, Team Building, Call Center, Performance Management, Operations Management, Management, Training, Project Management, Coaching, Process Improvement, Customer Satisfaction, Team Leadership, Sales, Call Centers, Insurance, Financial Analysis, Employee Relations, Human Resources, Business Process..., Account Management, Leadership Development, Time Management, Quality Assurance, Business Development, Executive Management, Entrepreneurship, Forecasting, Strategic Planning, Budgets, Customer Retention, Customer Experience, Vendor Management, Recruiting, Change Management, Finance, Cross-functional Team..., Risk Management, Strategy, Microsoft Excel, Sales Management, Analysis, CRM, Banking, Program Management, Business Analysis, Hiring, Marketing, Business Strategy, Financial Services
Education
University of Northern Colorado 1977 — 1979
B.S., Community and Outdoor Recreation
State University of New York College at Cortland 1975 — 1977
NA, Education
AAA NCNU Agency OwnerState Farm AgentJune 2005 - October 2008
Education
San Jose State University 1997 — 2003
BA, Political Science
Farmers Insurance February 2013 - Present
AAA NCNU November 2009 - June 2012
Equilar February 2009 - May 2009
Skills
SAS, SQL, Microsoft Excel, PowerPoint, Microsoft Word, Japanese, Actuarial Science, Access
Education
University of California, Berkeley 2005 — 2009
B.A., Applied Mathematics, Economics
Pacific Gas and Electric Company March 2012 - Present
PG&E March 2011 - March 2012
AAA NCNU June 2010 - March 2011
AAA NCNU July 2009 - June 2010
Sweeney and Sweeney Co. June 2007 - July 2009
Union Bank of California September 2001 - June 2007
Union Bank of California February 1999 - September 2001
Adecco September 1998 - February 1999
Adecco Employment Services September 1994 - September 1998
Skills
Recruiting, Talent Acquisition
Education
Saint Mary's College of California 1987 — 1991
BA, Communications
CSAA Insurance Group September 2014 - Present
CSAA Insurance Group March 2013 - Present
CSAA Insurance Group March 2014 - May 2014
AAA NCNU August 2010 - March 2013
Perry-Smith LLP May 2009 - August 2010
Deloitte & Touche 2002 - 2009
Skills
Internal Controls, Auditing, Sarbanes-Oxley Act, SEC filings, CRM, CPA, Financial Reporting, Sarbanes-Oxley, US GAAP, Banking, Finance, Accounting, External Audit, GAAP, Microsoft Excel, Revenue Recognition, Financial Accounting, Internal Audit, Enterprise Risk..., Financial Statements, Consolidation, General Ledger, Financial Analysis, IFRS, FASB, Account Management, SEC Filings
Education
Rutgers University-New Brunswick 1998 — 2002
BS, Accounting
AAA NCNU November 2012 - Present
Insight Vacations September 2008 - October 2012
California State Automobile Association (AAA) September 2006 - September 2008
AAA NCNU 2006 - 2008
AAA 2006 - 2008
Skills
Direct Marketing, Account Management, New Business Development, Marketing, Email Marketing, Hospitality, Hotels, Negotiation, Marketing Strategy, Product Marketing, Online Advertising, Event Planning, Project Management, Sales Operations, Travel Management, Leisure, Vacation, Customer Service, Online Marketing, Tourism, Training, Sales, Business Travel, Strategy, Management, Event Management, Social Media Marketing, Leisure Travel, Sales Management, Team Building, Marketing Communications, Public Relations, Social Media, Digital Marketing, Business Development, Trade Shows, Strategic Planning, Travel Planning, Contract Negotiation, Tour Operators, Leadership, Budgets, E-commerce
Education
University of California, Berkeley 2002 — 2006
BA, Political Science, Highest Honors
Sekundarschule Belp 1978 — 1982
AAA NCNU Homeowner ManagerAAA NCNUJuly 2009 - Present
AAA NCNU December 1978 - Present
California State Automobile Association (AAA) February 1999 - June 2003
Education
San Francisco State University 1976 — 1978
Business, accoutning
Esurance July 2015 - Present
Esurance March 2013 - Present
Esurance January 2011 - March 2013
AAA March 2010 - December 2010
AAA April 2009 - March 2010
AAA NCNU March 2007 - April 2009
AAA NCNU June 2004 - March 2007
Skills
Analysis, Insurance, General Insurance, Competitive Analysis, Management, Pricing, Property & Casualty..., Leadership, Forecasting, Actuarial Science, Underwriting, Risk Management, Business Analysis, Analytics, Data Analysis
Education
University of California, Berkeley 2000 — 2004
BA Economics and BA Applied Math
AAA NCNU November 2010 - Present
BBVA Compass August 2007 - November 2010
Stanford University 2005 - 2009
Washington Mutual F.A. February 1996 - August 2007
Education
San Jose State University
Consultant 2013 - Present
Royse Law Firm March 2012 - January 2013
Stanford Hospital May 2011 - March 2012
AAA NCNU April 2010 - May 2011
Linfield College September 2008 - June 2009
Cisco Systems April 2005 - February 2007
Windermere Exclusive Properties May 2002 - September 2005
Cisco Systems February 1999 - June 2001
Octel Communications 1989 - 1999
Octel Communications 1987 - 1989
Skills
Time Management, Customer Service, Program Management, Marketing Communications, Project Management
Education
Saint Mary's College of California 1983 — 1985
BA, Business
AAA NCNU January 2005 - Present
Skills
Property & Casualty..., Insurance, Casualty, Umbrella Insurance
Education
San Joaquin Delta College 2000 — 2002
AAA NCNU Benefits ManagerWilliams-Sonoma, Inc.July 1996 - November 2002
Education
Pitzer College
BA, Experimental Psychology
Kaiser Permanente(Apex Systems) January 2015 - Present
Ericsson January 2011 - August 2014
San Mateo County- Peninsula Works. June 2010 - December 2010
AAA NCNU May 2007 - May 2010
Oakland Unified School District March 2001 - April 2007
AAA NCNU 1998 - 2001
AT&T Multilingual Center 1992 - 1998
AT&T 1990 - 1992
Skills
Training, Human Resources, Leadership, Employee Relations, Management, Coaching, Vendor Management, Call Center, Program Management, Employee Benefits, Performance Management, Change Management, Leadership Development, Analytics, Employee Training, Business Process..., Team Building, Records Management, Call Centers, Process Improvement, Team Leadership, Project Planning, Career Counseling, Organizational..., Strategy, Talent Management, Management Consulting, Project Management, Outsourcing, Customer Service, HRIS, Employee Engagement, Workforce Planning, Cross-functional Team..., Organizational..., Policy, Time Management, Personnel Management, Talent Acquisition, Recruiting, Analysis, Consulting, Performance Improvement, Project Portfolio..., Resource Management, Training Delivery, Interviews, Executive Management, CRM, Labor Relations
Education
St. Mary's College of California
Master's Degree, Leadership
St. Mary's College of California
Bachelor's Degree, Business Mgmt
CSAA Insurance Group October 2013 - Present
AAA NCNU October 2009 - October 2013
AAA November 2006 - October 2009
Skills
Insurance, Property & Casualty..., Property Damage, Legal Liability, Casualty, Claim, Liability, General Insurance, Underwriting, Commercial Insurance, Claims Management, Casualty Insurance, Commercial Lines, Customer Service, Litigation, Litigation Management, Subrogation, Umbrella Insurance
Education
School name: 2007 — 2011
Master's degree, Business Administration and Management, General
University of Colorado Colorado Springs 2007 — 2011
MBA, Management
Purdue University 2001 — 2004
BA, Law And Society
AAA NCNU October 2007 - Present
Education
University of California, Berkeley 1984 — 1988
AAA NCNU April 2008 - Present
Education
San Francisco State University 1983 — 1988
AAA NCNU Assistant TreasurerAAA NCNU$
Skills
Insurance, Underwriting, Risk Management
Education
University of California, Davis
University of California, Davis
AAA NCNU Club September 2012 - Present
AAA October 2010 - September 2012
AAA NCNU January 2006 - September 2010
Skills
Property & Casualty..., Umbrella Insurance, Insurance, Underwriting, General Insurance, Casualty, Life Insurance, Term Life Insurance, Sales Management, Liability, Commercial Insurance, Training, Needs Analysis, Customer Service, Sales, Team Building, Salesforce.com, Customer Experience, Coaching, Customer Retention, New Business Development, Process Improvement, Legal Liability, Leadership, Customer Satisfaction, Health Insurance, Call Centers, Management, Marketing, Employee Benefits, Homeowners, Claim, Workers Compensation, Commercial Lines, Casualty Insurance
Education
San Jose State University
Communication, General
Security National Mortgage April 2012 - Present
BlueRoof.com September 2011 - September 2014
AAA NCNU October 2007 - June 2012
American Red Cross December 2006 - October 2007
Skills
Insurance, Strategic Planning, Salesforce.com, Property & Casualty..., Cross-functional Team..., Marketing Strategy, Budgets, Marketing, Business Analysis, Team Building, Competitive Analysis, Project Management, Business Strategy, Data Analysis, Microsoft Excel, Process Improvement, Business Development, Analysis, Training, Management, Customer Satisfaction, Leadership, Sales, Forecasting, Operations Management
Education
Westminster College 2004 — 2006
MBA, Master of Business Administration
Southern Utah University 2001 — 2004
BS, Advertising and Interpersonal Communication
eBay Inc January 2015 - Present
eBay Inc April 2012 - January 2015
AAA NCNU October 2010 - April 2012
Bright Bacon Web Consulting June 2009 - January 2012
Nu-Designs Web Marketing LLC May 2010 - September 2010
Skills
Drupal, PHP, MySQL, HTML + CSS, jQuery, JavaScript, SVN, Git, Hg, FogBugz, JIRA, Subversion, HTML, CSS, XML, Apache, Information Architecture, Linux, XHTML, SQL, Web Analytics, JSON, Web Services, LAMP, Agile Methodologies, AJAX, CMS, Web Development, Web Applications, HTML 5, Scrum, Software Development, Cloud Computing, Mobile Applications, Open Source, User Experience, Front-end, Agile Project Management, User Interface, OOP, User Interface Design, Software Engineering, HTML5
Education
UC Davis 2001 — 2006
BS, Optical Science and Engineering
Quality Quote Insurance Solutions September 2015 - Present
AAA NCNU 2012 - Present
AAA NCNU November 2008 - August 2015
Strada Collective August 2007 - November 2008
AthletiShare 2007 - 2008
Vision Properties, LLC 2003 - 2008
New York Life Insurance Company October 1989 - June 2000
NAIFA Silicon Valley 1989 - 1997
Skills
Insurance, Annuities, Fixed Annuities, Retirement Planning, Term Life Insurance, Universal Life, Whole Life, Disability Insurance, Strategic Planning, Insurance Planning, Financial Planners, Investments, Property & Casualty..., Estate Planning, Life Insurance, Strategic Financial..., Financial Services, Financial Planning, Sales
Education
The American College 1987 — 1990
LUTCF, Business Insurance, Personal Insurance, Financial Services
San Jose State University 1976 — 1980
Broadcasting and Film
So. City High
AAA NCNU July 2007 - Present
CSAA Insurance Group, a AAA Insurer July 2007 - Present
Pikes Peak Community College May 2006 - May 2007
Pikes Peak Community College 2006 - 2007
Wells Fargo Equity Direct August 2000 - April 2005
Skills
Insurance, Property & Casualty..., Claim, Underwriting, Access, Administrative..., Customer Service, Outlook, Commercial Insurance, Risk Management, Public Speaking, Life Insurance, Sales, claims adjusting
Education
Pikes Peak Community College 2005 — 2007
AA, General Studies
The Redwoods, a community of seniors August 2013 - October 2013
B.R. Funsten & Co / Tom Duffy Company September 2012 - July 2013
The Redwoods 2011 - 2012
AAA NCNU March 2011 - July 2011
AAA January 2009 - July 2010
North American Title Company April 2001 - July 2008
Ber-Mac Electrical & Instrumentation February 1987 - June 1999
Skills
Payroll, PeopleSoft, Outlook, Customer Service, Word, Excel, Payroll Processing, Microsoft Office, SOX, Microsoft Excel, Microsoft Word
Education
2000American Payroll Association 2000 — 2000
Fundamentals of Payroll - Prep Course, General Studies
Santa Rosa Junior College 2000 — 2000
Payroll Skills
AAA NCNU May 1996 - Present
Abbey Home Healthcare 1993 - 1996
Asian Americans For Community Involvement 1992 - 1993
FMC Marine Colloids Division 1988 - 1992
Sain Alphonsu's Catholic School 1987 - 1988
Skills
Underwriting, Customer Retention, Coaching, Customer Service, Team Building, Sales, Customer Experience, Building Relationships, Process Improvement, Training, Customer Satisfaction
Education
Santa Clara University 1990 — 1992
Masters Degree, Counseling Psychology
St Theresa's College 1983 — 1986
BS Psychology, Psychology
AAA NCNU August 1978 - Present
Education
UC Davis 1973 — 1978
Bachelor of Arts (BA), American History (United States)
Cloud Sherpas July 2015 - Present
Arizona State University August 2013 - July 2015
Column Technologies December 2012 - August 2013
Apollo Group 2010 - 2012
Apollo Group 2009 - 2010
Scottsdale Insurance Company 2007 - 2009
AAA NCNU 2007 - 2007
Avnet Technology Solutions 2004 - 2007
RQA, Inc. 2001 - 2004
Skills
Process Improvement, Organizational Change, Operational Excellence, IT Service Management, Process Management, Service Management, Six Sigma, Process Engineering, ITIL Certified, ITIL Service Strategy, ITIL Process..., Business Process..., ITIL, Business Analysis, Business Process, Governance, Business Process Design, Leadership, Business Process..., Service Catalog, Strategic Planning, Project Management, Program Management, Change Management, Cross-functional Team..., Management, Requirements Gathering, Strategy, IT Management, Enterprise Software, Management Consulting, CRM, Information Technology, SaaS, Project Portfolio..., IT Strategy, ServiceNow System..., Service Portfolio..., Service Level Management, Service Level Agreements, Continual Service..., ISO 20000, CMMI, ITIL Implementation, Balanced Scorecard, Lean Thinking
Education
The University of Texas at Arlington
Bachelor of Arts (BA)
AAA NCNU November 2000 - Present
AAA NCNU January 1997 - October 2000
Skills
Business Analysis, Casualty, Liability, Property & Casualty..., General Insurance, Insurance, Legal Liability, Property Damage, Homeowners, Strategic Financial..., Commercial Lines, Umbrella Insurance, Leadership, Business Process..., Analysis, Operating Budgets, Casualty Insurance, Financial Planning, Customer Service
Education
UC Davis 1988 — 1993
Applied Behaviorial Sciences
Cognizant Technology Solutions May 2012 - Present
Cognizant Technology Solutions April 2004 - May 2012
AAA NCNU 2011 - 2011
Liberty Mutual Insurance 2011 - 2011
Skills
Test Management, Testing, SDLC, Software Project..., Software Quality..., Test Automation, Requirements Gathering, Agile Methodologies, Requirements Analysis, Test Planning, Manual Testing, Quality Center, QTP, Scrum, Web Services, Guidewire, Program Management
Education
Sikkim Manipal University of Health, Medical and Technological Sciences 2004 — 2006
MCA, Computer Sciences
Gangadhar Meher College 2000 — 2003
BSc Honors, Computer Sciences
Others
Dignity Health July 2014 - Present
Insight Global 2013 - 2014
AAA Northern California, Nevada & Utah Insurance Exchange September 2011 - May 2013
AAA NCNU September 2007 - September 2011
American Express 2005 - 2007
American Express January 2000 - May 2005
Sunset Travel 1995 - 2000
Skills
Change Management, Training, Visio, Analysis, Microsoft Excel, SharePoint, Vendor Management, Business Analysis, Microsoft Office
Education
Phoenix College 1991 — 1992
Associates, Travel and Tourism
Avanti Travel January 2012 - Present
AAA NCNU November 1993 - January 2012
Skills
Customer Service, Apollo, Sales, Customer Satisfaction, Outlook, Travel Planning
Education
Red Bluff High 1980 — 1984
Shasta College
Associate's degree, Business Administration and Management, General
AAA NCNU
Education
San Francisco State University 1980 — 1984
AAA NCNU February 2010 - Present
Deluxe Laboratories January 2001 - February 2010
Consolidated Film Industries July 1998 - January 2001
Education
Cal State University Los Angeles
Bachelor of Science, Business Administration/Finance
Pasadena City College
Associate Degree, Business Administration /Accounting
AAA NCNU March 2008 - Present
trekkers travel January 2000 - February 2007
Skills
Agile Methodologies, Data Warehousing, Requirements Analysis, SOA, SDLC, Enterprise Architecture, Visio, Web Services
Education
University of California, Berkeley
Polital science, Middle East studies
Accenture 2010 - 2013
AAA NCNU 2007 - 2010
Skills
Project Management, Leadership, New Business Development, Management, Customer Experience, Customer Service, Social Media, Customer Experience..., Strategic Planning, User Experience, Strategy, Digital Strategy, Strategic Design, Information Architecture, Content Strategy, Qualitative Research, Quantitative Research, Research Design, Customer Journey Mapping, Business Process..., Requirements Analysis, CRM, E-commerce, Competitive Analysis, Go-to-market Strategy
Education
University of California, Berkeley
Master's degree, Information Management