AAA Northern California, Nevada & Utah Insurance Exchange
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AAA Northern California, Nevada & Utah Insurance Exchange Employees
International Paper August 2010 - Present
Dole Food Company April 2010 - July 2010
FOX Racing Shox November 2008 - June 2009
AAA Northern California, Nevada & Utah Insurance Exchange July 2007 - February 2008
Temple-Inland August 2006 - March 2007
Skills
Accounts Receivable, Invoicing, Accounting, Accounts Payable, JD Edwards, ADP Payroll, Payroll, Process Scheduler, Visio, Time Management, Fixed Assets, Kiwi, Spreadsheets, SAP, Training, Great Plains Software, Microsoft Office 2007, QuickBooks, Multi Tasking, Financial Statements, PeopleSoft, Titan, JDE Enterprise One, Mobius, Catalyst, CASS, Accounting Applications, Graphing, FileNet, AS400 system, Management, General Ledger, 10 Key, Fast Learner, Exceptionally well..., Witron, Atoms, Microsoft Dynamics GP, Process Improvement, Inventory Management, Purchasing
Education
Gavilan College 2013 — 2015
Associate of Arts (A.A.), Accounting
Heald College 2004 — 2010
Associate of Arts and Sciences (A.A.S.), Business Administration and Accounting
San Benito High 2000 — 2004
Diploma, General Studies
Nigro Karlin Segal Feldstein & Bolno September 2014 - Present
Macias Gini & O'Connell LLP (MGO) June 2014 - August 2014
Roger CPA Review May 2012 - May 2014
Barnes & Noble College September 2011 - May 2014
Hollister Co. May 2011 - January 2014
AAA Northern California, Nevada & Utah Insurance Exchange June 2013 - August 2013
Oakland Raiders August 2012 - December 2012
San Jose Earthquakes Soccer February 2012 - November 2012
Saint Mary's College of California September 2011 - April 2012
Skills
Customer Service, Merchandising, PowerPoint, Microsoft Excel, Microsoft Office, Microsoft Word, Retail, Social Media, Inventory Management, Time Management, Sales, Accounting, Public Speaking, Leadership, Management, Social Networking, Team Building, Facebook, Event Management, Event Planning, Outlook, Fundraising, Marketing, Social Media Marketing, Research, Nonprofits, Data Analysis, Teamwork, Data Entry
Education
Loyola Marymount University 2014 — 2015
Master of Science (M.S.), Accounting
Saint Mary's College of California 2010 — 2014
Bachelor of Science (B.S.), Accounting, Communications
John Cabot University 2013 — 2013
Study Abroad Program
Sacred Heart Cathedral Preparatory 2006 — 2010
High School Diploma
CSAA Insurance Group March 2015 - Present
CSAA Insurance Group August 2013 - February 2015
AAA Northern California, Nevada & Utah Insurance Exchange March 2013 - July 2013
AAA NCNU Insurance Exchange March 2012 - March 2013
AAA NCNU Insurance Exchange September 2010 - March 2012
AAA NCNU Insurance Exchange October 2009 - September 2010
AAA NCNU Insurance Exchange June 2009 - September 2009
Government Management Services February 2009 - May 2009
George Mason University August 2007 - May 2009
Skills
SAS, Data Warehousing, Business Analytics, PL/SQL, Statistics, .NET, SQL, Ruby, Data Mining, Visio, Data Analysis, Analytics, Underwriting, Property and Casualty..., Project Management, Business Planning, Insurance, Oracle, Microsoft SQL Server, Databases, Business Analysis, Requirements Analysis, SDLC, Requirements Gathering, Analysis
Education
George Mason University 2007 — 2009
Master of Science, Information Systems
Jawaharlal Nehru Technological University 2003 — 2007
Bachelor of Technology, Electronics and Communications Engineering
Under Armour November 2014 - Present
AAA Northern California, Nevada & Utah Insurance Exchange 2012 - 2014
Bank of America February 2011 - April 2012
Bank of America January 2010 - February 2011
Bank of America December 2007 - January 2010
Bank of America May 2005 - December 2007
Ross Stores August 2003 - May 2005
Victoria's Secret June 2001 - June 2003
GAP, INC October 1991 - June 2001
Skills
Specialty and Big Box..., Retail, Sales Management, Retail Banking, Leadership, Banking, Cross-functional Team..., Customer Experience, Customer Retention, Strategy, Management, Vendor Management, Business Development, Strategic Planning, IT Strategy, Credit, Sales, Customer Service, Performance Management, Credit Cards, Business Strategy, Leadership Development, Loans, Risk Management, Mergers & Acquisitions, Process Improvement, Integration, CRM, Change Management, Executive Management, Team Building, Coaching, Relationship Management, Insurance, Operations Management, Financial Services, Call Centers, Business Process..., Business Analysis, Customer Satisfaction, Team Management, Training, Business Planning, Team Leadership, P&L Management, Sales Operations, P&L, New Business Development, Recruiting, Program Management
Education
Excelsior College
Master of Business Administration (M.B.A.)
Bank of the West May 2009 - Present
Bank of the West 2001 - 2013
Bank of the West December 2002 - May 2009
AAA Northern California, Nevada & Utah Insurance Exchange November 1995 - March 2001
Skills
Loans, Credit, Banking, Credit Analysis, Consumer Lending, Loan Origination, Credit Risk
Education
Diablo Valley College 1994 — 1997
Associate of Arts (A.A.), Liberal Arts and Sciences, General Studies and Humanities
Kaiser Permanente 2005 - 2013
AAA Northern California, Nevada & Utah Insurance Exchange 2000 - 2004
Skills
Adjudication, Claims Handling, Workers Compensation, Workers' Compensation...
Education
Diablo Valley College 1998 — 2000
Associate of Arts (AA), Business/Commerce, General, 3.0
Pacific Dental Services January 2015 - Present
Take Charge America, Inc. April 2013 - January 2015
AAA Northern California, Nevada & Utah Insurance Exchange June 2012 - April 2013
University of Phoenix January 2010 - January 2013
Take Charge America, Inc. August 2010 - June 2012
Kent State University August 2008 - December 2009
Tolleson Union High School District August 2006 - August 2008
Skills
Public Speaking, Non-profits, Teaching, Adult Education, Curriculum Development, Curriculum Design, Leadership Development, Team Building, Staff Development, Classroom Instruction, Event Planning, Program Implementation, Program Development, Program Management, Training Facilitation, Community Outreach, Marketing, Public Engagement, Career Counseling, Management, Workshop Facilitation, Training, Leadership, Nonprofits, Fundraising, Career Development, Classroom, Instructional Design, Education, Higher Education
Education
Kent State University 2008 — 2009
Master's degree, Higher Education/Higher Education Administration
Northern Arizona University
Bachelor's degree, Public Relations, Advertising, and Applied Communication
Premier Community Credit Union 2013 - Present
Continuing Education of the Bar (CEB) 2010 - 2013
Self Employed 2008 - 2010
Kaiperm Federal Credit Union 2008 - 2008
AAA Northern California, Nevada & Utah Insurance Exchange 2007 - 2008
GameLink.com 2006 - 2007
California Bank & Trust September 2004 - September 2006
Self Employed 2000 - 2004
Wells Fargo 1997 - 2000
Skills
Social Media, Email Marketing, Online Marketing, Marketing Analytics, Product Management, Marketing Strategy, Salesforce.com, Online Advertising, Direct Marketing, Digital Marketing, Marketing, SEM, Digital Strategy, Lead Generation, Customer Retention, Customer Acquisition, CRM, Market Research, Web Marketing, PPC, Social Media Marketing, Advertising, Web Analytics, Cross-functional Team..., E-commerce, Google Analytics, Copywriting, Analytics, Segmentation, Omniture, Strategic Partnerships, B2B Marketing, Sales, Project Management, Marketing Management, Facebook, Database Marketing, User Experience, Strategy, Account Management, Direct Mail, Mobile Marketing, Competitive Analysis, Business Development, SEO, Google Adwords, Integrated Marketing, Marketing Communications, Multi-channel Marketing, Retail
Education
Fordham Gabelli School of Business 1993 — 1995
MBA, Marketing, 3.800
University of California, Los Angeles 1984 — 1987
B.A., Psychology
PetSmart March 2015 - Present
Arizona Public Service (APS) May 2014 - December 2014
Honda Engineering North America, Inc. January 2014 - April 2014
AAA Northern California, Nevada & Utah Insurance Exchange March 2012 - December 2013
Deloitte Consulting October 2011 - March 2012
Bank of America March 2010 - September 2011
Premier Inc. April 2007 - February 2010
Premier, Inc. April 2007 - June 2008
The Vanguard Group March 2005 - March 2007
The Vanguard Group August 2000 - March 2007
Skills
Java, SQL Server, Oracle SQL, JUnit, Agile Project Management, J2EE, J2EE Architecture, XML, Spring, Flex, Data Analysis, Data Warehouse..., REST, Ant, Team Building, Team Leadership, NOSQL, Hadoop, SQL, Java Enterprise Edition, Software Development, Hybrid Cloud, Complex Event Processing, Mobile Banking, Security Spring ACL,..., Database – OLTP,..., SOA Service and..., Cloud - Private, Public..., Strategic Technology..., Business Process..., Data Flow & Process..., Collaborative..., Cross-Functional..., Enterprise Architecture..., Contingency & Disaster..., Web Development &..., Test & Behavior Driven..., Integration, Business Intelligence, IT Strategy, SOA, Unix, Databases, Business Process Design, Microsoft SQL Server, NoSQL, Spring Framework, Cloud Computing, SDLC, Enterprise Architecture
Education
University of Maryland University College 2007 — 2008
MBA, Management Information System
University of Maryland University College 2001 — 2005
MS, Management Information System (MIS)
Assam University 1993 — 1997
BE, Electronic and Telecomm
National Institute of Technology Silchar 1993 — 1997
BE, Electronic and Telecomm
Regional Transporatation Center October 2014 - December 2014
Cannon Cochran Management Svc January 2014 - February 2014
Carl Warren & Company August 2013 - January 2014
AAA Northern California, Nevada & Utah Insurance Exchange October 2006 - March 2010
AAA Northern California, Nevada & Utah Insurance Exchange August 2001 - October 2006
BHC Montevista Hospital March 2001 - July 2001
UnitedHealthcare 1996 - 2000
Skills
Auto Injuries, Solid computer skills, Medical Terminology, Associate Adjuster..., Insurance, Claim, Property Damage, Casualty, Employee Benefits, Invoicing, Personal Injury, Customer Service, Policy, Negotiation, Claims Handling, Health Insurance, 10 Key, Subrogation, Claim Investigation
Education
Community College of Southern Nevada 1990 — 2009
Bank of the West, Business Intelligence Data Management (BIDM) team December 2014 - Present
AAA Northern California, Nevada & Utah Insurance Exchange September 2012 - February 2014
Blackhawk Network February 2011 - September 2012
Wells Fargo November 2008 - January 2011
Washington Mutual 2007 - 2008
Primitive Logic (PrimitiveLogic) 2006 - 2007
Homecomings Financial LLC 2005 - 2006
Siterra 2004 - 2005
Charles Schwab January 1994 - October 2001
GE Capital 1994 - 1996
Skills
Business Process..., Cross-functional Team..., Business Analysis, Change Management, Agile Project Management, Vendor Management, Business Intelligence, Program Management, PMO, Integration, SDLC, Project Portfolio..., Product Development, Enterprise Software, Management, SharePoint Designer, SharePoint, Project Management, Strategic Planning, Leadership, Requirements Gathering, Management Consulting, Online Product..., Team Management, Scrum, Budgets, PMP, Process Improvement, CRM, IT Strategy, Software Project..., SaaS, Requirements Analysis, Financial Services, Governance, Visio, Risk Management, Banking, Resource Management, IT Management, Quality Assurance, SAP ERP, Rally, Workday, Jive, MicroStrategy, Agile Specialist, SRM, ALM, CCAR
Education
Stanford University 2013 — 2016
Advance Project Management, Information Technology Project Management
Pepperdine University 1999 — 1999
Process Mapping and Reengineer Bus Processes, Information Technology Project Management
Austin Peay State University 1982 — 1986
Liberal Arts, Liberal Arts and Sciences/Liberal Studies
UC Berkeley December 2013 - Present
Pac-12 Enterprises June 2012 - December 2013
Ajilon December 2011 - May 2012
AAA Northern California, Nevada & Utah Insurance Exchange March 2008 - September 2011
Electrochem February 2006 - February 2008
UCSF February 2003 - January 2004
Charles Schwab January 1992 - January 2003
Skills
Analytics, Account Reconciliation, Customer Service, 10 Key, Microsoft Word, Leadership, Employee Training, Detailed Organization, Research, General Ledger, Invoicing, Accounting, PeopleSoft, Payroll, Accounts Receivable
Education
City College of San Francisco 1984 — 1986
Associate's degree, Psychology
Pick n Pull - Schnitzer Steel Industries July 2014 - Present
Petite Productions June 2011 - Present
AAA Northern California, Nevada & Utah Insurance Exchange April 2010 - November 2013
St Matthews Baptist Church August 2011 - April 2013
AAA ACA & Western United April 2009 - April 2010
AAA Travel District Office August 2007 - April 2009
AAA Travel Agency Call Center April 2005 - August 2007
Skills
Program Management, Account Reconciliation, Sales, Insurance, Accounting, Call Centers, Payments, Spreadsheets, Coaching, Sales Management, Networking, Policy, Customer Service, Access, Time Management, PowerPoint, Underwriting, Team Building, Microsoft Office
Education
Heald College-Hayward 2013 — 2015
Associate of Science (A.S.)
MTI Business College Inc 1996 — 1997
Diploma Certification
San Joaquin Delta College 1995 — 1996
Certification
Western Heritage Insurance Co. January 2014 - Present
AAA Northern California, Nevada & Utah Insurance Exchange April 2011 - January 2014
AAA Northern California, Nevada & Utah Insurance Exchange February 2007 - April 2011
Progressive Insurance March 1998 - February 2007
Skills
Pragmatic Marketing..., ITIL v3 Foundations..., P&C Insurance, IT Management, Insurance, P&L Responsibility, Call Center, Team Leadership, Leadership Development, Operations Management, Sales, Sales Management, Technology, Recruiting, Call center start-up, Project Management, Project Planning, Telecommunications, Customer Experience, Customer Retention, Customer Engagement, Net Promoter Score, Management, Marketing, Business Process..., Program Management, Performance Management, Employee Training, Workshop Facilitation, Cross-functional Team..., P&L Management, Sales Operations, Analysis, Call Centers, CRM, Direct Sales, Employee Engagement, Executive Management, Human Resources, Strategy, Time Management
Education
Arizona State University
Bachelor's degree
Arizona State University
TELUS International August 2012 - Present
APAC Customer Services November 2011 - August 2012
AAA Northern California, Nevada & Utah Insurance Exchange April 2005 - May 2011
Skills
Strategic Planning, Customer Satisfaction, Coaching, Team Building, Leadership Development, BPO, Training Needs Analysis, Performance Management, Training, Customer Service, Change Management, Management, Leadership, Employee Training, Customer Experience, Call Centers, Creative Writing, Employee Relations, Training Delivery, Employee Engagement, Customer Retention, Organizational..., Recruiting, Team Leadership, Process Improvement, Team Management, Microsoft Excel, Time Management, Public Speaking, Strategy, Workforce Management, Social Media, Program Management, Project Management, Microsoft Word, PowerPoint, Interviews, Teaching, Onboarding, Communication, Contact Centers, Quality Assurance, Talent Management, Operations Management, Sales, Human Resources, Marketing Strategy, Workshop Facilitation
Education
Hunter College 1998 — 2001
Bachelor of Arts (B.A.), English Language and Literature, Creative Writing, Art History (Triple Major)
Bates College 1994 — 1998
Bachelor of Arts (B.A.), Theater
Self-employed February 2013 - Present
AAA Northern California, Nevada & Utah Insurance Exchange May 2005 - May 2011
Education
Expertise Cosmetology Institute 2011 — 2012
Nail Technician/Specialist and Manicurist
Tracy high school 1995 — 1999
Diploma
American Express December 2013 - December 2014
Hope 4 Kids International April 2013 - June 2013
AAA Northern California, Nevada & Utah Insurance Exchange November 2012 - January 2013
SYNTEL Inc. May 2009 - November 2012
Carlson Wagonlit Travel 2005 - 2009
TQ3 Travel Solutions 2005 - 2009
Cendant August 2000 - 2004
Reservation Center August 1995 - November 2000
Skills
Change Management, Business Analysis, Business Process, Product Development, Integration, Employee Training, Leading Change, Program Management, Requirements Analysis, Organizational Needs..., Team Management, Training & Development, Project Implementation, Organizational Change, Organizational Analysis, Project Management, Product Management, Mockups, Written & Oral..., Leadership, SharePoint, Management, Software Documentation, MS Project, SDLC, Microsoft Project, Vendor Management, Business Process..., Strategy
Education
Colorado Technical University 2010 — 2012
MSM Organizational Change and Leadership, Organizational Change and Leadership
Colorado Technical University 2007 — 2010
Bachelor, Business, Management
International Air and Hospitality Academy 1995 — 1995
ICTA, Airline/Travel Specialist
Freelance Copywriter/Editor/Novelist January 1999 - Present
USA Digital Solutions, Inc. November 2012 - March 2015
AAA Northern California, Nevada & Utah Insurance Exchange October 2006 - November 2012
Sun Microsystems 2000 - 2006
Netizen Islands 1999 - 2000
LexisNexis 1995 - 1999
Skills
XML, Web Interface Design, SEO Copywriting, Copywriting, Copy Editing, Developmental Editing, Line Editing, Blogging, Social Media, Social Media Outreach, Social Media Marketing, Brochure Production, Technical Writing, Travel Writing, Document Review, HTML, CSS, XHTML, Content Management, Web Content, Article Creation, Integration, Program Management, Business Analysis, Requirements Analysis, Vendor Management
Education
Wright State University 1994 — 1999
BS, Computer Science / English Writing, Magna Cum Laude
Embry Riddle Aeronautical University 1991 — 1993
Computer Science
Comcast Cable September 2014 - Present
Comcast Cable September 2010 - September 2014
Comcast Cable February 2008 - September 2010
Financial Center Credit Union March 2007 - February 2008
Fireside Bank September 2001 - April 2006
AAA Northern California, Nevada & Utah Insurance Exchange February 1998 - September 2001
AAA Northern California, Nevada & Utah Insurance Exchange September 1996 - February 1998
Skills
Telecommunications, Call Center, Operations Management, Change Management, Management, Time Management, Leadership, Team Management, Recruiting, Training, Project Management, Customer Experience, Troubleshooting, Servant Leadership, Coaching, Broadband, Cross-functional Team..., Program Management, Customer Retention, Workforce Management, Team Leadership, Process Improvement, Project Planning, Team Building, Customer Service, Call Centers
Education
California State University-Hayward
Bachelor's Degree, Computer Information Systems
Chabot College
Associate's Degree, Computer Information Systems
Apple One June 2014 - Present
Yoh, A Day & Zimmermann Company May 2013 - August 2013
Office Team February 2013 - April 2013
Paladin Consulting December 2011 - January 2013
RemX Specialty Staffing May 2011 - October 2011
ECS/Allstate Services May 2009 - December 2010
AAA Northern California, Nevada & Utah Insurance Exchange September 2006 - January 2007
AAA Arizona July 2001 - September 2006
AAA Arizona April 1999 - June 2001
Skills
Call Center Forecasting, Real Time Monitoring, Real Time Reports, IEX Total View, Avaya, Aspect E-Workforce..., Microsoft Office 2007, Call Center, Electronic Filing, Numeric Filing, Retail Sales, ADP E-Time, Shipping, Accounts Receivable, Intelligent Call Routing, Data Entry, Dispatching, Customer Service, Requirements Analysis, Workforce Management, Workforce Planning, Schedule bids, Data Analysis, Trend Analysis, Administrative Office..., Office Management, Environmental Awareness, Office Equipment..., Claims Resolution, Appointment Scheduling, Setting Appointments, Reports, Call Centers, Microsoft Office
Education
Glendale Community College 2006 — 2006
N/A, General Business
Phoenix College 2000 — 2001
N/A, General Academics
Metro Tech VIP 1998 — 1999
Alhambra High School
High School Diploma
Training To You
Microsoft Office Specialist (2007) -
Alhambra High School
High School Diploma
Motor Club of America Career Network December 2012 - Present
UPS January 2012 - Present
ACN January 2009 - Present
AAA Northern California, Nevada & Utah Insurance Exchange February 2011 - July 2011
Interactive Response Technologies, (IRT) October 2008 - July 2010
Skills
Sales, Security, Customer Service, Direct Sales, Team Building, Marketing, Call Center, Social Networking, Telecommunications, Networking, Customer Satisfaction, Business Planning, Public Speaking, Recruiting
Education
Florida International University
Boise School District August 2014 - Present
College of Western Idaho September 2013 - August 2015
Vallivue School District August 2013 - June 2014
Boise School District August 2012 - August 2013
New Haven Unified School District August 2002 - June 2012
AAA Northern California, Nevada & Utah Insurance Exchange June 1996 - August 2002
Skills
Bilingual Spanish, Outstanding..., Team-oriented, Organization &..., Curriculum Design, Teaching, Research, ESL, Earth Science, Tutoring, Cartography, Differentiated..., Critical Thinking, Lesson Planning, Classroom Management, Teaching English as a..., Literacy, Smartboard, Interpersonal..., Analytical Skills, Curriculum Development, Secondary Education
Education
Montana State University-Bozeman 2008 — 2010
Master of Science (MS), Science Teacher Education/General Science Teacher Education
Central Washington University 1995 — 1996
Bachelor of Arts (BA), Geography and Cartography
BACTES Imaging Solutions August 2013 - Present
RemX Specialty Staffing July 2013 - December 2013
Roma, Murphy and Horowitz August 2012 - July 2013
The Zaken Corporation April 2010 - July 2013
Mechanics Bank 2007 - 2009
All Cobb Bail Bonds November 2003 - November 2006
AAA Northern California, Nevada & Utah Insurance Exchange April 2000 - November 2003
Skills
Customer Service, Outlook, Data Entry, Training, Credit, Management, Sales, Call Centers, Customer Satisfaction, Time Management, Account Management, Insurance, Leadership, Process Improvement, Team Building, New Business Development, Access, Operations Management, Analysis, Inventory Management, Coaching, Microsoft Excel, PowerPoint, Accounts Payable, Contract Negotiation, Negotiation, Invoicing, Team Leadership, Teamwork, Microsoft Office, Microsoft Word, CRM, Spreadsheets, Banking, B2B, Accounts Receivable, Risk Management, Lotus Notes, Financial Analysis, Office Administration, Third Party Collections, Judgment Collections, International..., Private Collections, Social Media, New Client Generation, Reports, HIPAA, Release of Information
Education
Kaplan University 2009 — 2011
Associate's degree, Business Administration and Management, General, 3.8
Google May 2013 - Present
UC Santa Cruz September 2006 - March 2013
AAA Northern California, Nevada & Utah Insurance Exchange August 2012 - January 2013
Skills
Python, Data Analysis, R, SQL, Statistics
Education
University of California, Santa Cruz 2006 — 2012
PhD, Astronomy and Astrophysics
California Institute of Technology 2002 — 2006
B.S, Mathematics
Campbell Hall School
Ooyala February 2014 - August 2015
Lucasfilm Animation June 2010 - June 2013
Public Library of Science July 2007 - June 2010
Varsity Technologies January 2007 - June 2007
SLAC National Accelerator Laboratory, Stanford March 2006 - December 2006
AAA Northern California, Nevada & Utah Insurance Exchange October 2005 - February 2006
Kaiser Permanente June 2004 - March 2005
Verizon Wireless October 2000 - June 2004
Skills
Project Management, MS Project, SharePoint, Visio, Scrum, Program Management, Microsoft Excel, Training, Project Planning, User Experience, Software Project..., Agile Project Management, Wikis, PMO, Change Management, Agile Methodologies, Operations Management, Entertainment Industry, Certified Scrum Product..., Business Process..., Implementation..., Managing Workflow, Wordpress, PowerPoint, Facilitations, Software Development, Relationship Management, Technical Liaison, Issues Managment, Organizational Structure, Return on Investment..., Statistics, Web Applications, Publishing Technology, Budget Monitoring, Project Migration, Issue Identification, Risk Monitoring, Workflow Diagrams, Quarterly Reporting, Information Technology, Migration Projects, Feedburner, SDLC, Agile & Waterfall..., Google Analytics, Mobile Applications, Metrics, SOW, Infrastructure
Education
Eastern Kentucky University
BBA, Business, Advertising
Viator March 2014 - Present
Freelance August 2012 - Present
AAA Northern California, Nevada & Utah Insurance Exchange June 2013 - March 2014
The Orion, Chico State December 2012 - May 2013
The Orion, Chico State May 2012 - December 2012
Diablo Magazine May 2012 - August 2012
Random House May 2012 - August 2012
The Orion, Chico State December 2011 - May 2012
The Orion, Chico State August 2011 - December 2011
Active Interest Media May 2011 - August 2011
Skills
Copy Editing, Blogging, Newspapers, Editorial, Journalism, Editing, Social Media, AP Style, Magazines, Feature Articles, InDesign, Online Journalism, WordPress, Research, Microsoft Office, Fact-checking, Writing, Social Media Marketing, Mac, HTML, Storytelling, Salesforce.com, Features, Travel, Chicago Manual, Travel Writing, Drupal, PC, Windows Movie Maker, Digital Journalism, JIRA, Omniture, Google Adwords, SEO Copywriting
Education
California State University-Chico 2009 — 2013
BA, News journalism, English, environmental studies
AAA Northern California, Nevada & Utah Insurance Exchange November 2012 - Present
Club Assist December 2007 - December 2012
AAA NCNU 2005 - 2007
Royal Bank of Scotland 2003 - 2004
JPMorgan Chase 2001 - 2003
Chase Manhattan 2000 - 2001
WestLB 1998 - 2000
Skills
Project Management, Strategic Planning, Business Strategy, PMP, Strategy, Management, Business Development, Budgets, Mergers & Acquisitions, PMO, Process Improvement, Program Management, Vendor Management, Cross-functional Team..., Business Process..., Business Analysis, Product Management, Change Management, Team Leadership, Operations Management, Sales Management, Business Planning, Team Building, Forecasting, Customer Service, Negotiation, Contract Negotiation, Leadership, Analysis, Customer Satisfaction, SaaS, Project Portfolio..., Business Intelligence, Product Development, New Business Development, CRM
Education
London Guildhall University 2004 — 2006
Masters, Visual Arts
UCSD 1992 — 1996
Bachelor of Applied Science (B.A.Sc.), Biochemistry and Molecular Biology
Newport CH International, LLC July 2015 - Present
Mode Transportation March 2015 - June 2015
Hub Group April 2013 - March 2015
Comtrak Logistics December 2012 - April 2013
Hub Group June 2012 - December 2012
Brasstech June 2010 - June 2012
Affinity Financial Corporation October 2009 - March 2010
AAA Northern California, Nevada & Utah Insurance Exchange August 2006 - August 2009
Wells Fargo April 2005 - August 2006
Time Warner Cable October 2004 - April 2005
Skills
Supply Chain, Manufacturing, Customer Service, Microsoft Excel, Leadership, Troubleshooting, Project Management, Microsoft Office, Microsoft Word, Accounting, Logistics, Call Centers, Process Improvement, Sales, Transportation, Shipping, Logistics Management, Operations Management, Transportation...
Education
California State University-Fullerton 2011 — 2013
Bachelor of Business Administration (BBA), Operations Management and Supervision
Irvine Valley College 2007 — 2010
Certificate, Accounting
Self-Employed June 2006 - Present
Fidelity National Home Warranty March 2006 - August 2007
Pearson Contracting March 2002 - December 2006
San Francisco Drydock March 1999 - February 2002
J. Boragine and Associations Agency June 1996 - March 1999
AAA Northern California, Nevada & Utah Insurance Exchange 1988 - 1992
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, Microsoft Project, Salesforce, Process Scheduler, Social Media, Public Speaking, Editing, Project Administration, Customer Satisfaction, Team Leadership, Purchasing, Marketing, Leadership, Online Advertising, Team Building, Program Management, Project Management, Strategic Planning
Education
Diablo Valley College
Business Administration and Management, General
Carved Wooden Spoons June 2011 - Present
RGIS 2008 - April 2014
Modern Pest Services April 2007 - February 2008
Rite Aid November 2004 - November 2006
AAA Northern California, Nevada & Utah Insurance Exchange September 2004 - November 2004
USAA July 2002 - July 2004
Skills
Maintaining daily..., Traveling throughout..., Inventory Management, Inventory Control, Retail, Loss Prevention, Merchandising, Profit, Income Statement, Customer Satisfaction, Distribution Center..., Customer Service, Sales, Store Management, Retail Sales, Management, Forecasting, Time Management, Call Center, Process Improvement, Payroll, Budgets, Training, Inventory, Cashiering, Data Entry, Purchasing, Visual Merchandising, Coaching, Pricing, Leadership, Operations Management, Planograms, Telephone Skills, Outlook, Cash Management, Auditing, 10 Key, Customer Retention, POS, Physical Inventory, Grocery, Cash Register, Hiring, Recruiting, Sales Operations, Shrinkage, Store Operations, P
Education
Husson College 1995 — 1997
Master of Business Administration (M.B.A.), Business Administration and Management, General
Husson College 1991 — 1995
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Bangor High School 1987 — 1991
Diploma, General Study
MetLife Auto & Home® February 2014 - Present
AAA Northern California, Nevada & Utah Insurance Exchange March 2013 - February 2014
MetLife July 2011 - August 2012
MetLife Auto & Home January 2004 - January 2011
Skills
Property & Casualty..., Group Benefit Plans, New Hire Training, Customer Satisfaction, Service Delivery, Sales Presentations, Direct Sales, Claims Management, Proposal Generation, Mentoring New Hires, Teaching English as a..., Proficient in French..., Policy Analysis, Renewal Retention, New Business Generation, Customer Support, Customer Service, Start-ups, Marketing, Sales Process, Customer Retention, Management, Cold Calling, Sales, Employee Benefits, Leadership, Insurance, Life Insurance, Term Life Insurance, Brokers, Underwriting, Disability Insurance, Training, Account Management
Education
Auburn University
B.A., International Trade
University of South Florida
M.A, Applied Linguistics
AAA Insurance Exchange (IE) October 2014 - Present
UnitedHealth Group February 2014 - October 2014
AAA Northern California, Nevada & Utah Insurance Exchange August 2012 - December 2013
Carrington College April 2012 - July 2012
CDI February 1997 - March 2011
CDI IT Solutions March 2010 - December 2010
CDI IT Solutions February 2008 - January 2010
CDI IT Solutions January 2007 - January 2008
CDI IT Solutions March 2000 - September 2000
CDI IT Solutions February 1997 - December 1999
Skills
Testing, Business Analysis, Data Analysis, Visio, SharePoint, Troubleshooting, Oracle, SQL, SDLC, Vendor Management, Databases, Process Improvement, SSRS, ETL, Data Migration, Software Documentation
Education
DeVry University 1983 — 1986
BS, Computer Information Systems
Burr Pilger Mayer June 2013 - Present
AAA Northern California, Nevada & Utah Insurance Exchange December 2010 - June 2013
The Clorox Company December 2009 - December 2010
Life Investors Financial Group, Inc. September 2008 - December 2008
Skills
Financial Reporting, Access, Word, Statistics, Reconciliations, Accruals, Reconciliation, Financial Analysis, Excel, Financial Modeling, Pivot Tables, GAAP, SAP, Essbase, Accounting, Audit, Valuation, Quickbooks, General Ledger, Variance Analysis, Spreadsheets, Account Reconciliation, Internal Controls, PeopleSoft, Balance, Insurance, Fixed Assets, Hyperion, Financial Management, Business Analysis, Forecasting, QuickBooks, Hyperion Enterprise, Auditing, Accounts Receivable, Accounts Payable, Finance, Corporate Finance, Analysis, Consolidation, Strategic Financial..., Management, Sarbanes-Oxley Act, Financial Statements, Financial Accounting, Tax, CPA, US GAAP, Budgets, Income Tax
Education
Golden Gate University 2015 — 2018
Master's degree, Taxation
California State University-East Bay 2006 — 2009
Master, Accounting, Finance, Management
Moscow Law Institute 1995 — 2001
Bachelor of Laws (LL.B.), Business
Esurance June 2013 - Present
AAA Northern California, Nevada & Utah Insurance Exchange July 2012 - June 2013
Aon Global Risk Consulting- AGCN Dallas TX May 2010 - October 2012
Skills
Risk Management, Insurance, Underwriting, General Insurance, Property & Casualty..., Claim, Health Insurance, Claims Management, Commercial Insurance, Liability, Reinsurance, Business Analysis, Vendor Management, Relationship Management, Business Requirements
Education
Birla Institute of Technology and Science, Pilani 2000 — 2002
MBA in Insurance & Risk Management
Birla Institute of Technology
Donahue Davies LLP February 2015 - Present
Dreyer Babich Buccola Wood Campora, LLP August 2011 - January 2015
Providence Technology Group June 2011 - August 2011
Coggins Johnston, LLP November 2008 - January 2011
AAA Northern California, Nevada & Utah Insurance Exchange March 2008 - September 2008
New York Life June 2007 - March 2008
AMC Mortgage Services June 2006 - May 2007
E*TRADE October 2003 - April 2006
JC Penney November 1993 - December 2002
Skills
Access, Microsoft Office, Securities, Financial Analysis, Asset Protection, Legal Writing, Customer Service, Westlaw, Civil Litigation, Litigation, Mediation, Torts, Product Liability, Legal Research, Personal Injury, Notary Public, Customer Relations, Critical Thinking, Adaptive, Insurance Planning, Technical Writing, Sales Management, Account Management, Loan Servicing, Team Oriented, Product Support, Data Entry
Education
Lincoln Law School of Sacramento 2010 — 2014
Juris Doctor, Law
California State University-Sacramento 1995 — 2000
BS, Finance
CSAA Insurance Group, a AAA Insurer July 2012 - Present
AAA Northern California, Nevada & Utah Insurance Exchange January 2011 - July 2012
AAA NCNU December 2008 - January 2011
Washington Mutual Card Services January 2008 - December 2008
Washington Mutual Card Services October 2006 - January 2008
ETR Associates August 2005 - October 2006
Skills
Direct Marketing, Strategy, Project Management, Digital Marketing, Management, Analytics, Relationship Management, Marketing, Direct Mail, Strategic Planning, Budgets, Marketing Management, Program Management, Sales, Marketing Strategy, Online Marketing, Demand Generation, Online Lead Generation, Generating Revenue, Agency Relationship...
Education
University of California, Santa Barbara 2001 — 2005
Bachelor of Arts (B.A.), Business Economics
CSU Sacramento 2013 — 2014
Master of Business Administration (MBA)
AAA Northern California, Nevada & Utah Insurance Exchange 2007 - Present
Allstate January 2005 - June 2007
Travelers February 2002 - April 2004
United States Marine Corps August 1993 - August 2001
Skills
MS Project, MS Excel, Microsoft Office, Microsoft Exchange, Microsoft Works, Lotus Notes, Xactimate, Xactanalysis, ISO, Field Work, Negotiation, Customer Satisfaction, Construction Management, Customer Service, Customer Retention, Sales, Strength & Conditioning, Claims Consulting, Insurance, Team Building, Leadership, Management, Training
Education
AAA
Auburn University at Montgomery
NA, Psychology
Vale National
Residential Building Damage Estimating
Arizona State University
Bachelor of Arts (B.A.)
Department of Defense US ARMY Schools Overseas
Selma High School
Advanced High School Diploma
Williams October 2012 - Present
Chesapeake Energy (Contractor) January 2012 - October 2012
AAA Northern California, Nevada & Utah Insurance Exchange September 2009 - January 2012
Farmers Insurance September 2006 - September 2009
Skills
Human Resources, Employee Benefits, Insurance, Interviews, Recruiting, Sourcing, Onboarding, Screening, Team Building, Hiring, Customer Service
Education
Columbia Southern University 2008 — 2010
Bachelor of Business Administration (BBA), Human Resources Management
University of Central Oklahoma 2003 — 2006
University of North Alabama
Master of Business Administration (M.B.A.), Executive Master of Business Administration, Graduate Student
First Student March 2004 - Present
AAA Northern California, Nevada & Utah Insurance Exchange June 2000 - May 2003
Skills
Travel, History, Languages
Education
City Colleges of Chicago-Harry S Truman College
Computer Programming, Specific Applications
Self-employed January 2004 - Present
Kaiser Permanente IT April 1985 - October 2003
Levi Strauss & Co. February 1983 - April 1985
GE August 1978 - February 1983
Alameda County April 1973 - August 1978
AAA Northern California, Nevada & Utah Insurance Exchange October 1971 - April 1973
Skills
COBOL, SDLC, Healthcare Information..., IT Strategy, Requirements Analysis, Integration, Software Documentation, HL7, Software Project..., Mainframe, Data Warehousing, Business Analysis, HIPAA, DB2, Systems Analysis, IT Management, Data Center, Software Implementation, SQL, Requirements Gathering, Troubleshooting, Software Development, JCL, Testing, Security, Lotus Notes, Cross-functional Team..., Healthcare, Epic Systems
Education
College of Alameda 1974 — 1976
Computer Programming/Programmer
Heald College 1970 — 1971
Data Processing, Computer Programming
Fremont High School, Oakland Ca. 1966 — 1970
High School, College/University Preparatory and Advanced High School/Secondary Diploma Program
AAA Northern California, Nevada & Utah Insurance Exchange August 2012 - Present
Sprint Nextel September 2011 - May 2012
American Gaming Systems July 2009 - May 2012
USA 800 2003 - 2005
Faultless Linen 1998 - 2002
Skills
Data Entry, Customer Service, Casino, Game Development, System Administration, Call Center, Team Building, Management, Gaming Industry, Online Gaming
Education
University of Missouri-Kansas City School of Law 2002 — 2006
BS, Legal Studies/Forensic Psychology
Longview Community College 1999 — 2002
N/A, Sociology, Criminology, General studies
CSAA Insurance Group September 2013 - Present
AAA Northern California, Nevada & Utah Insurance Exchange January 2012 - August 2013
Tata Consultancy Services March 2010 - October 2011
American Express April 2007 - February 2010
Skills
Program Management, Product Management, Proposal Writing, New Business Development, IT Solutions, Enterprise Architecture, Business Strategy, Business Intelligence, Business Process..., Sales Management, Project Management, Agile Project Management, Agile Modeling, Agile Methodologies, Scrum, Agile Testing, Rational Team Concert, Software Project..., Business Analysis, SDLC, Requirements Gathering, Team Building, MS Project, PL/SQL, DB2, Oracle, Unix, Java, JavaScript, JIRA, Requirements Analysis, Recruiting, Solution Architecture
Education
Mahatma Gandhi University
B Tech, Electrical & Electronics Engineering
AAA Northern California, Nevada & Utah Insurance Exchange August 2012 - Present
Travel March 2009 - August 2012
Skills
Customer Service, Microsoft Excel, Microsoft Office, Teamwork, PowerPoint, Microsoft Word, Data Analysis, Research
Education
University of Phoenix-Las Vegas Campus 2009 — 2010
Master of Business Administration (MBA), Business Administration and Management, General
Indiana University-Purdue University at Indianapolis 2001 — 2004
Bachelor of Science (BS), Marketing
AAA Northern California, Nevada & Utah February 2013 - Present
AAA Northern California, Nevada & Utah Insurance Exchange February 2012 - February 2013
AAA Northern California, Nevada & Utah Insurance Exchange February 2011 - February 2012
AAA Northern California, Nevada & Utah Insurance Exchange June 2010 - February 2011
Sun Brand Company August 2004 - January 2010
Skills
Fluent in Chinese..., Communication skills..., DMV, microsoft office, Microsoft Word, Microsoft Excel, PowerPoint, Outlook, Peachtree, Highly responsible, Highly Reliable, ability to work as a..., Salesforce.com, Marketing, Microsoft Office, Insurance, Customer Service, Customer Satisfaction, Sales
Education
California State University 2005 — 2010
Bachelor of Science; Bachelor of Science, Business Administration within Corporation Management; Business Administration within Finance
California State University-East Bay 2005 — 2010
Bachelor of Arts (B.A.), Business Administration and Management, General, B
Insurance Training School...
Kaiser Permanente December 2014 - Present
Contra Costa County June 2013 - March 2014
Experience Unlimited June 2012 - June 2013
LDS Employment Resource Services June 2009 - July 2012
AAA Northern California, Nevada & Utah Insurance Exchange June 2007 - April 2009
Citibank November 1988 - June 2007
Skills
Call Center, Training, Team Building, Leadership, Leadership Development, Project Management, Coaching, Public Speaking, Strategic Planning, Training Delivery, Microsoft Office, Operations Management, Staff Development, Sales Management, Team Leadership, Team Management, Department Budgeting, Financial Analysis, Analyze Information, Standard Setting, Performance Management, Key Performance..., Performance Appraisal, Employee Recognition, Behavioral Interviewing, Collaboration, Customer Service, Change Management, Time Management, Business Acumen, MBA, Employee Surveys, Teamwork, Confidential Documents, PeopleSoft, Timesheet, Risk Assessment, Internal Controls, Self Assessment, Internal Audit, Conflict Resolution, Performance Improvement, Oral & Written..., Internal Customers, Employee Benefits, Career Path Planning, Employee Loyalty, Process Management, Process Improvement, Call Centers
Education
California State University - East Bay 2012 — 2012
Certificate, Project Management
Webster University
MBA
University of Nevada, Las Vegas
BA, Social Work
College of Southern Nevada
AA, Philosophy
AAA Northern California, Nevada & Utah Insurance Exchange July 2012 - May 2013
Sage Software October 2004 - September 2012
Oracle March 1998 - October 2004
InsurQuote Systems January 1991 - October 1997
Skills
Product Management, Business Process..., CRM, Agile Methodologies, Enterprise Software, Lead Generation, ERP, Cloud Computing, Strategic Partnerships, SaaS, Software Project..., Integration, E-commerce, Business Process, Business Intelligence, Software Product..., Requirements Analysis, Go-to-market Strategy, Process Improvement, Business Analysis, Software Implementation, Analytics, Software Development, Scrum, Channel Partners, Pragmatic Marketing, Competitive Analysis, Agile Project Management, Strategy, Marketing, Vendor Management, Program Management
Education
Brigham Young University 1995 — 1997
Masters, Business Administration
Brigham Young University 1987 — 1993
BS, Computer Science
Pacific Gas and Electric Company March 2013 - Present
Saama Technologies October 2011 - Present
AAA Northern California, Nevada & Utah Insurance Exchange 2012 - 2012
Polycom 2011 - 2012
Cisco 2011 - 2011
Adoresoft Inc. 2009 - 2010
Skills
Business Objects, Business Intelligence, Dashboard, Crystal Reports, Business Analysis, SQL, Oracle, Data Warehousing, Informatica, PL/SQL, Dollar Universe, SDLC, Web Intelligence, Webi, Databases
Education
Capella University 2010 — 2012
Master of Science, Information Technology focusing on Project Management
Northern Illinois University 2001 — 2005
Bachelor of Science, Management Information System
Dhanmondi Tutorial
AAA Northern California, Nevada & Utah Insurance Exchange April 2012 - Present
Skills
Property & Casualty..., General Insurance, Licensed Property &..., Promotions, Management, Microsoft Excel, Microsoft Word
Education
Johnson C. Smith University - JCSU 2008 — 2011
PICS Auditing, LLC September 2014 - Present
Tower Group Companies July 2011 - February 2014
AAA Northern California, Nevada & Utah Insurance Exchange September 2007 - November 2009
Skills
Underwriting, Insurance, Commercial Insurance, Workers Compensation
Education
Southern States University 2012 — 2014
Bachelor of Business Administration (BBA), Business Administration
Orange Coast College 2008 — 2010
Associate of Arts (AA), International Business
Capable Software June 2002 - Present
Blue Cross Blue Shield of Arizona September 2014 - August 2015
Maricopa Integrated Health System June 2013 - August 2014
TriWest Healthcare Alliance April 2013 - May 2013
AAA Northern California, Nevada & Utah Insurance Exchange April 2012 - March 2013
Arizona Department of Economic Security April 2011 - March 2012
American Express Company February 2010 - March 2011
Wolters Kluwer Pharma Solutions August 2008 - August 2009
Acxiom May 2008 - September 2008
Wolters Kluwer April 2008 - May 2008
Skills
Technical Leadership, Business Process..., Metrics, ERP, Agile Methodologies, Project Management, Team Management, Scrum, Change Management, Management, SDLC, Requirements Analysis, Data Warehousing, Business Analysis, Business Intelligence, Business Process, ETL, PMP, Integration, Vendor Management, Project Portfolio..., SharePoint, Program Management, Databases, Software Development, Quality Assurance, PMO, MS Project, Testing, SOA, Oracle, Business Requirements, Software Documentation, Enterprise Software, Analysis, Microsoft SQL Server, SaaS, Software Project..., Unix, Strategy, Project Planning, Requirements Gathering, UML, Agile Project Management, Leadership, IT Strategy, IT Management, Team Leadership, Visio, Product Development
Education
Arizona State University 2001 — 2003
MA (ABT), Anthropology
University of Cincinnati 1980 — 1985
B.S., Computer Science
Project Management Institute, PMP 2009
Scrum Alliance, Certified Scrum Master 2012
Rocket Science Consulting December 2014 - Present
Turnkey Event Labor April 2012 - Present
MicroMenders January 2013 - December 2014
Alain Pinel Realtors June 2006 - June 2009
AAA Northern California, Nevada & Utah Insurance Exchange March 2003 - June 2006
Skills
Communication Skills, Creative Problem Solving, Audio Engineering, Apple OS, Microsoft Office, iOS, Restaurant Management, Windows Server, Hardware, Printers, Networking, OS X, Help Desk Support, Security, Technical Support, Laptops, Customer Service, Problem Solving
Education
California Recording Institute 1994 — 1995
Certificate, Audio Engineering
De Anza College 1992 — 1994
Associate of Arts (AA), Music
Premier Financial Alliance June 2009 - Present
State Farm Insurance Agency January 2012 - July 2012
AAA Northern California, Nevada & Utah Insurance Exchange January 1985 - January 2007
Skills
Strategic Financial..., Accounting, Customer Satisfaction
Education
Chabot College 1985 — 1988
Bachelor of Business Administration (BBA)
Heald College-Hayward 1984 — 1985
Certificate Computer Programming
Rodan + Fields Dermatologists February 2013 - September 2014
Alameda County June 2010 - October 2011
Cintas October 2007 - May 2010
AAA Northern California, Nevada & Utah Insurance Exchange July 2003 - May 2005
Skills
Government, Policy, Community Outreach, Public Policy, Policy Analysis, Public Administration, Local Government, Nonprofits, Research, Program Development, Public Speaking, Grant Writing, Microsoft Office, Program Evaluation, Event Planning, Customer Service, Fundraising, Public Health, Outlook
Education
Skyline High School 1994 — 1997
Diploma, High School/Secondary Diploma Programs
Grambling State University
89 Semester Units, Elementary Education/Political Science
CSAA Insurance Group May 2013 - Present
Snodgrass Engineering Solutions May 2007 - Present
AAA Northern California, Nevada & Utah Insurance Exchange October 2012 - May 2013
AAA Northern California, Nevada & Utah Insurance Exchange October 2011 - October 2012
AAA Northern California, Nevada & Utah Insurance Exchange July 2008 - October 2011
AAA Northern California, Nevada & Utah Insurance Exchange July 2007 - July 2008
JDA Software April 2003 - July 2007
Pinnacle West Capital Corporation August 2005 - February 2006
Rockwell Automation October 2000 - April 2003
Sequencia March 2000 - September 2000
Skills
Release Management, Configuration Management, Project Management, Metrics, ITIL, VMware, SDLC, IT Management, SharePoint, Integration, IT Service Management, Disaster Recovery, System Deployment, Enterprise Architecture, Vendor Management, Software Implementation, Software Project..., Requirements Analysis, Quality Assurance, InstallShield, Visio, Technology Management, Process Improvement, IT Operations, Security, Troubleshooting, Information Technology, SCCM, PCI DSS, Management, PMP, IT Strategy, Networking, VBScript, Business Intelligence, Leadership, Requirements Gathering, Data Center, Solution Architecture, Project Portfolio..., Technical Support, Linux, Software Development, PMO, Systems Analysis, Software Documentation, Business Process
Education
University of Phoenix 1998 — 2001
BS, Information Technology
Glendale Community College 1992 — 1994
AA, Computer Science & Mathematics
AAA Northern California, Nevada & Utah Insurance Exchange February 2013 - Present
AAA Northern California, Nevada & Utah Insurance Exchange November 2012 - February 2013
North Bay Trading Company September 2009 - January 2012
California State Automobile Association May 2009 - September 2009
AAA NCNU Insurance Exchange 2000 - September 2009
Skills
Leadership, Cross-functional Team..., Performance Management, Call Centers, Human Resources, Strategic Planning, Management, Customer Service, Process Improvement, Vendor Management, Customer Satisfaction, Team Building, Program Management, Coaching, Change Management, Business Analysis, Training, Project Management
Education
Sonoma State University 1976 — 1978
Bachelor of Arts Degree, Criminal Justice
Diablo Valley College
Associate of Arts Degree, Administration of Justice
Mercury Insurance December 2009 - Present
AAA Northern California, Nevada & Utah Insurance Exchange June 2008 - November 2009
Sentry Insurance May 2007 - June 2008
IT FOCAL 2006 - 2008
Skills
WebSphere Application..., WebSphere MQ, Oracle Service Bus, VMware Server, Tomcat, JBoss Application Server, Foglight, Hyperic, Apache 2, IBM HTTP Server, RHEL, WebSphere Portal, Wily Introscope, Siteminder
Education
McNeese State University 2005 — 2006
Masters, Computer sciences
Sri Venkateswara University 1999 — 2003
B.Tech, Computer sciences
AAA Northern California, Nevada & Utah Insurance Exchange September 1997 - June 2011
AAA NCNU 1997 - 2011
Skills
Community Outreach, Customer Service, Vendor Management, Program Management, Marketing Communications, Team Building, Project Management, Business Transformation, Sales, Training, Cross-functional Team..., Leadership Development, Time Management, Team Leadership, Project Planning, CRM, Event Planning, Call Centers, Customer Satisfaction, Leadership, Analysis, Coaching, Management, Operations Management, Retail, Risk Management, Performance Management, Software Documentation, Needs Analysis, Policy, Marketing, Salesforce.com, Data Analysis, Customer Experience, Workshop Facilitation, Insurance, Strategy, Change Management, Business Process..., Business Analysis, Process Improvement, Project Portfolio..., Strategic Planning, Performance Consulting, Resource Management, Budgets, Visio, PMP, SDLC, PMO
Education
California State University-East Bay
BA Fine Arts, Painting and Drama/ Secondary Teaching Credential
NSI - A Division of West Bend Mutual August 2015 - Present
CSAA Insurance Group November 2014 - August 2015
CSAA Insurance Group January 2009 - November 2014
AAA Northern California, Nevada & Utah Insurance Exchange 2007 - January 2009
AAA Northern California, Nevada & Utah Insurance Exchange April 2006 - January 2007
AAA Northern California, Nevada & Utah Insurance Exchange September 2003 - April 2006
Skills
Coaching, Underwriting, Writing, English, Instructor-led Training, Teaching, Microsoft Office, Customer Service, Documentation, Insurance, Call Center, Mentoring, Supervisory Skills, Document Management, Records Management, Document Scanning, Imaging, Business Requirements, Enterprise Content..., Software Documentation, Call Centers, Umbrella Insurance, Digital Imaging, Risk Management, Management, Quality Assurance, Customer Satisfaction, Business Process, Claim, Property & Casualty..., General Insurance, Liability, Legal Liability, Casualty, Scanners, Claims Management, Commercial Lines, Commercial Insurance, Casualty Insurance
Education
California State University-Sacramento 2001 — 2004
Masters, English
California State University-Sacramento 1994 — 2000
Bachelors, English
AICPCU
Associate, Associates in General Insurance
SkyTouch Technology April 2015 - Present
BASELAYER December 2014 - Present
IO April 2012 - December 2014
Desert Schools Federal Credit Union July 2011 - April 2012
Wells Fargo August 2010 - July 2011
Arizona Public Service (APS) January 2010 - August 2010
AAA Northern California, Nevada & Utah Insurance Exchange September 2008 - January 2010
InteGreat Solutions July 2008 - August 2008
PartnersRx March 2007 - July 2008
ACB March 2006 - March 2007
Skills
Microsoft SQL Server, Databases, ETL, SQL, Servers, Performance Tuning, SSIS, SSRS, T-SQL, Database Administration, Database Design, DTS, SDLC, SharePoint, Data Warehousing, Visual Basic, Business Intelligence, ASP.NET, VB.NET, .NET, Data Migration, Oracle, Software Documentation, Access, Software Development, Integration, C#, Visual Studio, Web Applications, ASP, Analysis Services, Business Analysis, Relational Databases, HTML, Testing, Stored Procedures, Visio, Troubleshooting, Data Modeling, Programming, Architectures, Security, IIS, Requirements Analysis, Agile Methodologies, Leadership, Networking, Management, Architecture
Education
Highline College 1999 — 2001
AAS, Information Technology
Hortonworks May 2014 - Present
Walmart eCommerce (Bayside Solutions) August 2013 - March 2014
salesforce.com (Compucom) June 2012 - August 2013
Genentech (CyberCSI) March 2011 - May 2012
Geeks Mobile USA 2009 - 2012
Ticketmaster Entertainment February 2007 - October 2008
Tandem Staffing October 2006 - December 2006
AAA Northern California, Nevada & Utah Insurance Exchange July 2002 - October 2006
PIER 39 April 2001 - July 2002
Pier 1 Imports August 1998 - January 2001
Skills
Hardware Installation, Software Installation, HTML, iPhone Support, iPad, Mac OS X, Windows 7, Windows XP Pro, Computer Repair, Internet Explorer, Internet Security, Mozilla, Google Chrome, Linux, iOS, MobileIron, Operating Systems, Windows Vista, Safari, iTunes, OS X, Laptops, Desktop Computers, Microsoft Office, Mobile Device Management, Wireless, iPhone, Microsoft Exchange, Printers, Help Desk Support, Hardware, Windows XP, VPN, Active Directory, Technical Support, Troubleshooting, VMware, Networking, Computer Hardware, System Deployment, Switches, BMC Remedy, Information Technology, Software Documentation, Windows, Wireless Networking, Service Desk, Mac OS, Google Apps, Routers
Education
Heald College-San Francisco 2002 — 2004
Associate of Arts and Sciences (A.A.S.), Computer Information Technology
City College of San Francisco 2001 — 2001
Spanish
Santa Barbara City College 1999 — 1999
Music Theory and Composition
Cognizant Technology Solutions May 2011 - Present
AAA Northern California, Nevada & Utah Insurance Exchange October 2012 - Present
Mercury Insurance February 2008 - October 2012
Cognizant Technology Solutions February 2008 - April 2011
Cognizant Technology Solutions May 2007 - January 2008
Cognizant Technology Solutions December 2005 - April 2007
Cognizant Technology Solutions May 2005 - November 2005
Skills
Agile & Waterfall..., Quality Center, Test Strategy, Test Planning, HP QTP, SQL, Test Management, QTP, RTC, System Integration..., Functional Testing, Regression Testing, Regression Analysis, Test Design, Defect Life Cycle, General Insurance, Health Insurance, Quality Assurance, Requirements Analysis, HP Quality Center
Education
Manonmaniam Sundaranar University 2000 — 2005
M.Sc, Physics
Sarah Tucker College 2000 — 2005
Master of Science (M.Sc.), Physics, First
Allstate Insurance 101SF March 2012 - Present
AAA Northern California, Nevada & Utah Insurance Exchange September 2008 - March 2009
Skills
Property & Casualty..., Health Insurance, Casualty, Insurance, Workers Compensation, Life Insurance, Commercial Insurance, Disability Insurance, General Insurance
Education
City College of San Francisco 2008 — 2011
Emergency Medical Tech, Emergency Medical Technology/Technician (EMT Paramedic)
Micron Technology May 2013 - Present
AAA Northern California, Nevada & Utah Insurance Exchange March 2009 - May 2013
Micron Technology January 1996 - March 2009
Wells Fargo 1989 - 1996
Skills
Applicant Tracking..., Technical Recruiting, Talent Acquisition, Onboarding, College Recruiting, Sourcing, Recruiting, Talent Management, Internet Recruiting, Employee Relations, Human Resources, Performance Management, Temporary Placement, Benefits Negotiation, Workforce Planning, HRIS, Employee Engagement, Executive Search, Resource Management, SDLC, Organizational..., Contract Recruitment, Interviews, Hiring, Staffing Services, Screening Resumes, PeopleSoft, HR Policies, Screening, Personnel Management, Taleo, Succession Planning, Management, Training, Leadership, Process Improvement, Team Building, Strategy
Education
Boise State University
Boise State University
Business/Corporate Communications
CSAA Insurance Group August 2011 - Present
AAA Northern California, Nevada & Utah Insurance Exchange January 2011 - August 2011
AAA Northern California, Nevada & Utah Insurance Exchange November 2009 - January 2011
Forever 21 May 2008 - November 2009
Skills
Property & Casualty..., Underwriting, Casualty, Insurance, Professional Liability, Risk Management, Commercial Insurance, Workers Compensation, Training, Reinsurance, Umbrella Insurance, General Insurance, Claim, Claims Management, Legal Liability, Commercial Lines, Brokers, Liability, Sales, Employment Practices..., Homeowners, Customer Service, Casualty Insurance
Education
University of Central Oklahoma 2014 — 2017
Bachelor of Business Administration (B.B.A.), Accounting and Finance
Delaware County Community College 2005 — 2007
Allied Health, Allied Health and Medical Assisting Services
Edmond Santa Fe High School 2000 — 2004
High School Diploma
Blue Cross Blue Shield of Arizona August 2013 - Present
AAA Northern California, Nevada & Utah Insurance Exchange August 2007 - May 2013
American Express - Global Procurement April 2006 - July 2007
American Express - Global Product Development May 2004 - April 2006
American Express Business Travel July 1999 - May 2004
American Express Business Travel July 1991 - July 1999
Skills
Vendor Management, Process Improvement, Six Sigma, Business Intelligence, Project Management, Management, Performance Management, ITIL, Strategic Planning, Team Building, Project Planning, Leadership, Business Process..., SDLC, Business Analysis, Change Management, Program Management, Business Transformation, Call Center, Cross-functional Team..., PMO, IT Strategy, Risk Management, Call Centers, Financial Analysis, Software Project..., Business Strategy, Team Leadership, Team Management, Visio, Business Process, Requirements Gathering, Strategy, CRM, Governance, Project Portfolio..., Analysis, IT Management, Analytics, Outsourcing, Consulting, PMP, Resource Management, Requirements Analysis, Integration, IT Service Management, Software Documentation, SharePoint, Enterprise Architecture, Business Requirements
Education
County College of Morris 1981 — 1982
Liberal Arts and Sciences, General Studies and Humanities
Kean University 1980 — 1981
Liberal Arts; Early Childhood Education
Surplus Line Association of California May 2014 - Present
AAA Northern California, Nevada & Utah Insurance Exchange December 2011 - October 2013
Sport Chalet November 2009 - August 2011
Sports Authority November 2008 - November 2009
Skills
Microsoft Word, Telephone Skills, Time Management, Microsoft Office, Customer Service, Sales, Insurance, PowerPoint, Microsoft Excel, Data Entry, Windows 7, Cashiering, Customer Satisfaction, Event Planning, Facebook, Merchandising, DMV, OS X, Retail Sales, Public Speaking, Social Media, CPR Certified, Team Building, Outlook, Critical Thinking, Teamwork, POS, Inventory Control, Visual Merchandising, Excess & Surplus Lines
Education
California State University-Chico 2012 — 2014
Bachelor's Degree, History with a Social Science Option
Diablo Valley College 2008 — 2011
Associate's Degree, Liberal Arts and Sciences, General Studies and Humanities
Cognizant Technology Solutions 2010 - Present
AAA Northern California, Nevada & Utah Insurance Exchange 2012 - 2012
Cognizant Technology Solutions June 2009 - December 2011
Travelers 2007 - 2008
Acxiom 2006 - 2007
Kanbay 2005 - 2006
Decision One Mortgage 2002 - 2005
Skills
Business Intelligence, SDLC, Data Warehousing, Business Intelligence..., Software Project..., Agile Methodologies, Requirements Analysis, PL/SQL, Business Analysis, Solution Architecture, Requirements Gathering, Oracle, Data Modeling, Informatica, Enterprise Architecture, Data Migration, Data Integration, Data Quality, Talend Open Studio, Neo4j
Education
Kendriya Vidyalaya 1984 — 1996
High School
BroadPath Healthcare Solutions March 2015 - Present
BroadPath Healthcare Solutions December 2014 - Present
BroadPath Healthcare Solutions September 2014 - December 2014
BCforward July 2014 - September 2014
AA Temps Inc February 2011 - November 2011
AAA Northern California, Nevada & Utah Insurance Exchange September 2007 - August 2009
Anthem Blue Cross/Blue Sheild January 2000 - March 2007
Skills
Training, Team Building, Customer Service, Insurance, Microsoft Office, Management, Health Insurance, Call Centers, Leadership, Sales, Employee Benefits, Microsoft Excel, Time Management, Recruiting, Process Scheduler, General Insurance, Outlook, Human Resources, Budgets
Education
Ivy Tech Community College 2007 — 2009
Christian Life College 1982 — 1983
Music, Music/Ministry
Farmers Insurance February 2015 - Present
AAA Northern California, Nevada & Utah Insurance Exchange October 2012 - 2014
Hello Las Vegas! April 2011 - June 2012
Tropicana Las Vegas Inc June 2009 - June 2010
Harrah's Entertainment 2006 - 2009
Skills
Hospitality, Hotels, Hospitality Industry, Event Management, Tourism, Banquets, Front Office, Customer Service, Trade Shows, Employee Training, Hospitality Management, Resorts, Hotel Management, Training, Event Planning, Revenue Analysis, Teamwork, Management, Microsoft Office, Coaching, Entertainment, Team Building, Casino
Education
Kaplan University 2008 — 2011
BA in Business Administration, Human Resources
ADI Global September 2014 - July 2015
R.S. Hughes Co.,Inc. August 2010 - August 2014
AAA Northern California, Nevada & Utah Insurance Exchange January 2010 - July 2010
Enterprise Rent-A-Car September 2008 - October 2009
Skills
Sales, Cold Calling, Sales Operations, Account Management, Sales Management, Direct Sales, Inventory Management, Salesforce.com, B2B, New Business Development, Sales Process, Marketing, Selling, Lead Generation, Key Account Management, Purchasing, Procurement
Education
Johnson & Wales University-Denver 2003 — 2007
Bachelor of Applied Science (BASc), Marketing
Johnson & Wales University-Denver 2003 — 2005
Associate of Science (A.S.), Advertising Communications
AAA Northern California, Nevada & Utah Insurance Exchange RetiredSelf-employedMarch 1969 - November 2000
Skills
Nonprofits, Strategic Planning, Research, Community Outreach, Fundraising, Teaching, Program Management, Customer Service, Volunteer Management, Policy, Microsoft Excel, Team Building, Government, Event Planning, Program Development
Education
San Diego HIgh School 1964 — 1966
Laney College
Allianz Global Corporate & Specialty (AGCS) May 2015 - Present
Fireman's Fund Insurance Company February 2014 - May 2015
AAA Northern California, Nevada & Utah Insurance Exchange August 2012 - January 2014
AAA NCNU Insurance Exchange January 2012 - August 2012
Firemans Fund Insurance Company June 2010 - January 2012
Liberty Mutual Group 2007 - 2010
Skills
Pricing, Reserving, Predictive Modeling, SAS, Actuarial Science, Economics, Mathematics, Research, Insurance, Excel, Emblem, Price Optimization, Loss Reserving, Ratemaking, Reinsurance, Microsoft Excel, Property & Casualty..., General Insurance
Education
Grinnell College 2003 — 2007
Bachelors of Arts, Mathematics, Economics
Pandora October 2014 - Present
Chevron October 2013 - October 2014
University of California October 2012 - September 2013
AAA NCNU September 2010 - September 2012
AAA Northern California, Nevada & Utah Insurance Exchange March 2008 - September 2012
AAA Northern California, Nevada & Utah Insurance Exchange November 2006 - March 2008
AAA Northern California, Nevada & Utah Insurance Exchange November 2005 - November 2006
AAA Northern June 2005 - November 2005
Skills
Visio, Process Improvement, Business Analysis, Business Relationship..., Vendor Management, Insurance, Business Requirements, Business Process..., Business Process, Program Management, Change Management, PeopleSoft, Performance Management, Project Management, Workshop Facilitation, Call Center, Salesforce.com, SharePoint, Employee Benefits, Coaching, Training, Workday, Human Resources, Software Documentation, Strategy, Leadership, Customer Service, CRM, Team Building, Project Planning, MS Project, Analysis, Business Intelligence, Management, Call Centers, Microsoft Project
Education
St. Mary's College of California 2000 — 2004
B.A. Degree, Communication
Acumen LearningInstitute
General Business Acumen
California State University-Hayward
Professional Certificate, HR Management
ESI International
Certificate, Process Modeling Management
Villanova University
Six Sigma Green Belt, Business Process Design
AAA Northern California, Nevada & Utah Insurance Exchange August 2012 - April 2014
Well & Lighthouse, LLC June 2011 - December 2011
Parity Press, LLC June 2011 - July 2011
Young Invincibles February 2011 - May 2011
Skills
Blogging, Advertising, Press Releases, Social Media Marketing, Social Media, Final Cut Pro, Brand Management, Copywriting, SEO, Wordpress, Photography, Radio, Digital Media, Google Analytics, Photoshop, Nonprofits, Event Planning
Education
Howard University 2007 — 2011
Journalism, Advertising, Political Science
Liberty High School
AAA Northern California, Nevada & Utah Insurance Exchange November 2012 - Present
Comcast Cable December 2006 - August 2012
Otis Spunkmeyer December 2004 - July 2006
Exel 2000 - 2004
Sony June 1998 - February 2000
Santa Clara Marriott Hotel January 1996 - May 1998
Apple One July 1989 - February 1993
Skills
Outlook, Customer Service, Office Management, Process Scheduler, Microsoft Excel, Lotus Notes, Spreadsheets, Microsoft Office, Inventory Management, Data Entry, Office Administration, PowerPoint, Microsoft Word, Invoicing, Access, Expense Reports, Expenses, Budgets, Human Resources, Event Management, Event Planning, Executive Office..., High Level Of..., Catering, Trade Shows, Administrative..., Executive Administrative, Heavy Calendaring, Meeting Planning, Executive..., Executive Level..., C-Level Executive..., C-level support, Meeting Scheduling, Handle Confidential..., Organized Multi-tasker, Highly detail oriented, Training, Time Management, Customer Satisfaction
Education
Management College San Francisco 1995 — 1996
Certificate, Hotel, Motel, and Restaurant Management
Diablo Valley College 1992 — 1994
Cummins Inc. January 2015 - July 2015
Cummins Inc. June 2014 - January 2015
Purdue University Krannert School of Management August 2013 - May 2014
Cummins Inc. May 2013 - August 2013
AAA Northern California, Nevada & Utah Insurance Exchange April 2011 - May 2012
AAA Northern California, Nevada & Utah Insurance Exchange October 2009 - April 2011
Brigham Young University August 2008 - October 2009
Walden School of Liberal Arts September 2004 - May 2008
Skills
Teamwork, Management, Data Analysis, Microsoft Office, PowerPoint, Negotiation, Public Speaking, Microsoft Excel, Microsoft Word, Spanish, Marketing, Teaching, Ballroom Dance, Marketing Strategy, Insurance, Recreation, Event Planning, Event Management, Team Building, Social Networking, Strategy, Business Strategy, Leadership, Time Management, Training, Project Management, Sales, Cross-functional Team..., Customer Service, Analysis, Process Improvement
Education
Purdue University - Krannert School of Management 2012 — 2014
MBA, Marketing and Strategy
Brigham Young University 2004 — 2012
Bachelor’s Degree; RMYL, Commercial Recreation
Brazoswood High
ProjectStrategies 2001 - Present
Nationwide Insurance April 2015 - Present
OneNeck IT Solutions May 2013 - April 2015
American Express February 2013 - April 2013
PayPal EBay March 2011 - February 2013
AAA Northern California, Nevada & Utah Insurance Exchange August 2006 - March 2011
IBM Global Services October 2002 - July 2006
Alliance Consulting 2000 - 2002
MicroAge 1998 - 2000
Skills
Business Process..., Change Management, Project Planning, Agile Methodologies, Disaster Recovery, Logistics, Information Security..., Project Management, Program Management, Vendor Management, Project Delivery, Project Portfolio..., Key Performance..., Problem Solving, Distribution Center..., Call Center Development, IT Management, Management, Business Process, MS Project, Integration, Call Centers, Data Center, Strategy, CRM, Enterprise Software, Security, Solution Architecture, Leadership, Risk Management, Outsourcing, Stakeholder Management, Pre-sales, Microsoft Project
Education
Stanford University 2008 — 2010
SCPM, Advanced Project Management
Grand Canyon University 1997 — 1999
MBA, Strategic Business Policy & Technology
Arizona State University
BS, Political Science & Justice
AAA Northern California, Nevada & Utah Insurance Exchange March 2013 - Present
Mobile Notary May 2010 - Present
Aetna October 2012 - March 2013
The Golden 1 Credit Union July 2008 - October 2012
FASHION FURNITURE November 2007 - July 2008
Hollister Co. August 2005 - October 2007
Skills
Bilingual Communications, Solid Presentation..., Personal Banking, Spanish-speaking, Marketing Communications, Community Outreach, Email Marketing, Real Estate, Social Media Marketing, Advertising, Customer Service, Social Networking, Management, Marketing Strategy, Sales, Marketing, Coaching, Loans, Mortgage Lending, Insurance, Event Planning, Public Relations, Public Speaking, PowerPoint, Team Leadership, Microsoft Office, Account Management, Microsoft Excel, Direct Marketing, Research, Editing, Leadership Development, Teamwork
Education
Fresno Pacific University 2013 — 2014
Master of Business Administration (M.B.A.), Business Administration and Management, General
California State University, Fresno 2006 — 2010
Bachelor of Arts (B.A.), Philosophy: Pre-Law
California State University, Fresno 2006 — 2010
Bachelor of Arts (B.A.), Chicano Latino American Studies
AAA Northern California, Nevada & Utah Insurance Exchange March 2013 - Present
AAA NCNU June 2011 - Present
Dell Services August 2010 - June 2011
Phoenix Childrens Hospital December 2006 - August 2010
City of Mesa August 2006 - December 2006
Countrywide December 2005 - August 2006
JDA Software May 2005 - November 2005
Jacobs Engineering May 2004 - May 2005
Level 3 Communications 1998 - 2001
PCS Health Systems 1993 - 1998
Skills
Disaster Recovery, Active Directory, Cisco, Cisco Technologies, Data Center, Virtualization, Integration, VMware ESX, Security, Microsoft Exchange, Storage, Operating Systems, Microsoft SQL Server, VMware, Windows Server, ITIL, Infrastructure, High Availability, Networking, Servers, IT Management
Education
Western Governors University 2009 — 2011
Bachelor of Science, Information Technology
DeVry 1991 — 1992
CIS
Grossmont College 1981 — 1983
iGATE Tecnologies Inc. June 2013 - Present
SunEdison, inc. 2015 - 2015
InfoStretch Corporation July 2012 - July 2013
AAA Northern California, Nevada & Utah Insurance Exchange April 2008 - March 2012
Metropolitan Life Insurance Company June 2005 - March 2008
Bank of America, N. A. March 2003 - March 2005
Moody's KMV June 2002 - March 2003
Risk Management Solutions, Inc. June 2000 - March 2002
Skills
Corporate Law, Intellectual Property, Licensing, Corporate Governance, Legal Compliance, Privacy Law, Legal Issues, Legal Writing, Software Licensing, Outsourcing, Legal Advice, Contract Management, Joint Ventures, Procurement, Legal Assistance, Contract Negotiation, Negotiation, E-commerce, Data Privacy, SaaS, Trade Secrets, Legal Research, Compliance, Risk Management, Strategy, SLA, Privacy, Licensing Agreements, Negotiating Contracts, Technology Transactions, Corporate Transactions, Due Diligence, Mobile Applications, New Business Development, IT contract negotiation, Procurement Contracts, Data Security, Private Label, Business Intelligence, Enterprise Software, Social Media, Management, Leadership, Vendor Management
Education
University of California, Hastings College of the Law 1993 — 1996
J.D.
Dartmouth College 1987 — 1991
Bachelor of Arts
John Adams High
AAA Northern California, Nevada & Utah Insurance Exchange June 2012 - Present
Wells Fargo June 2011 - April 2012
AAA--California State Automobile Association September 2006 - June 2011
Wells Fargo 2000 - 2006
Bank of America 1993 - 2000
Skills
Database Marketing, Direct Marketing, Systems Analysis, Data Warehousing, Customer Analysis, Predictive Modeling, Predictive Analytics, Business Intelligence, Analytics, Vendor Management, Database Design, Credit, Access, Process Improvement, Segmentation
Education
City College of San Francisco
AA, Finance/Accounting
Heald College
UC Berkeley - Extention
Systems Analysis
Key Performance Ideas, Inc. August 2006 - Present
Hyperion Planning and FDMEE Implementation October 2014 - February 2015
Hyperion Planning, Essbase, and FDM Implementation September 2014 - January 2015
Hyperion Planning, Essbase, and FDMEE Implementation November 2013 - October 2014
Hyperion Planning, FDM, and HFM Implementation March 2013 - October 2013
Panasonic Avionics Corporation October 2012 - February 2013
VCA Antech April 2012 - October 2012
Central Garden and Pet April 2012 - July 2012
Siemens Industry April 2011 - March 2012
AAA Northern California, Nevada & Utah Insurance Exchange August 2010 - April 2011
Skills
Essbase, ODI, ERP, Hyperion EPM, Hyperion Planning, Hyperion Enterprise, ETL, FDM, Consolidation, Oracle, HFM, SAP, Business Intelligence, EPM, Cognos, Oracle E-Business Suite, OBIEE, Hyperion
Education
California State University-Northridge 1994 — 1998
Bachelor's, Business Administration, Accounting
ASSA ABLOY August 2010 - Present
Access Hardware Supply 1998 - 2010
AAA Northern California, Nevada & Utah Insurance Exchange January 1996 - January 1998
Skills
Access Control, Doors, Contract Negotiation, Life Safety, Account Management, Physical Security, Strategic Planning, Negotiation
Education
California State University-Hayward 1994 — 1997
Bachelor of Science (BS), Criminal Justice and Corrections
Kemper, A Unitrin Business November 2012 - Present
Travelers February 2009 - November 2012
Travelers Property & Casualty 1998 - November 2012
AAA Northern California, Nevada & Utah Insurance Exchange 1993 - 1998
CSC February 1992 - June 1993
Progressive Insurance 1981 - 1992
Skills
Actuarial Science, Property & Casualty..., Competitive Intelligence, Product Development, Data Analysis, Cross-functional Team..., Pricing Strategy, Strategic Planning, Financial Analysis, Market Analysis, Product Marketing, Segmentation, Project Management, Underwriting, Management, Casualty Insurance
Education
California State University-Sacramento 1981 — 1984
Bachelor of Science (BS), Applied Math and Statistics
AAA Northern California, Nevada & Utah Insurance Exchange August 2012 - Present
Toyota Financial Services May 2004 - October 2010
Andersen Consulting / Accenture 1992 - 2004
Andersen Consulting 1992 - 2004
Accenture 1992 - 2004
Skills
Business Process..., Vendor Management, Process Improvement, Program Management, Business Analysis
Education
California Polytechnic State University-San Luis Obispo 1987 — 1992
Bachelor of Science (BS), Industrial Engineering
Hewlett-Packard August 2015 - Present
Wells Fargo June 2015 - August 2015
Charles Schwab May 2013 - June 2015
AAA Northern California, Nevada & Utah Insurance Exchange February 2012 - September 2012
Wells Fargo July 2010 - December 2011
Apollo Inc March 2010 - May 2010
American Express February 2008 - February 2009
Countrywide Home Loans April 1997 - August 2006
Skills
Business Analysis, SDLC, Vendor Management, Requirements Analysis, Process Improvement, Active Directory, Remedy Ticketing System, powershell user, Identity Management, SailPoint, Key Management
Education
Los Angeles Valley College
AAA Northern California, Nevada & Utah November 2011 - Present
AAA Northern California, Nevada & Utah Insurance Exchange October 2005 - October 2011
AAA NCNU March 2003 - October 2005
AAA NCNU April 1997 - March 2003
Skills
Project Coordination, Sales Management, Insurance, Marketing Communications, Marketing Strategy, Program Development, Team Leadership, Budgeting, Diversity, Employee Engagement, Contact Center..., Sales Operations, Relationship Management, Budgets, Training, Cross-functional Team..., Leadership, Coaching, Sales, New Business Development, Property & Casualty..., Management, Business Planning, Customer Service, Program Management, Customer Retention, Strategic Planning, Business Strategy, General Insurance, Change Management, Human Resources, Marketing, Sales Process, CRM, Customer Satisfaction, Team Building, Direct Marketing, Strategy, Vendor Management, Lead Generation, Business Analysis, Salesforce.com
Education
Chabot College 1984 — 1986
Associate, Communications
American Institute for CPCU
Insurance Studies
Judicial Council of California November 2013 - Present
Guidewire Software July 2013 - November 2013
UCSF Medical Center March 2010 - June 2013
BlackRock (formerly BGI) April 2009 - February 2010
Polycom July 2008 - April 2009
AAA Northern California, Nevada & Utah Insurance Exchange July 2006 - June 2008
Major, Lindsey & Africa December 2005 - June 2006
Kimco Staffing October 2005 - December 2005
Kimco Staffing June 2005 - October 2005
SCJ Insurance Services July 1999 - February 2005
Skills
PeopleSoft, FMLA, Human Resources, Deferred Compensation, HRIS, Process Improvement, Outlook, Personnel Management, Employee Benefits, Talent Management, Benefits Administration, Training, Employee Relations, HR Policies
Education
Chapman University 1995 — 2000
Masters, Human Resources
Alliant International University-San Diego Scripps Ranch 1985 — 1987
Bachelors, Hospitality Management
Neudesic October 2014 - Present
Golden Gate University November 2013 - June 2014
IMS Health September 2013 - November 2013
OptumRx December 2012 - May 2013
Blue Shield of California April 2012 - October 2012
RelayHealth November 2011 - April 2012
University of California, San Francisco October 2010 - November 2011
University of California, San Francisco November 2008 - November 2009
AAA Northern California, Nevada & Utah Insurance Exchange February 2008 - July 2008
Gap Inc. April 2007 - January 2008
Skills
SDLC, Project Management, Business Process, Agile Methodologies, Process Improvement, MS Project, Visio, SharePoint, Scrum, Strategy, Management, Consulting, Project Planning, PMP, Change Management, Tableau, MS Excel Pivot Tables, Team Foundation Server
Education
American University - Kogod School of Business 2000 — 2001
MBA, Information Technology
Scrum Alliance/Danube Technologies 2009 — 2009
Certified Scrum Master
Project Management Institute 2006 — 2006
PMP, Project Management
American University - Kogod School of Business 1988 — 1992
BSBA, MIS and Intl Business
New Hampton School 1984 — 1988
Business
University of California, Irvine 2014 — 2015
Certificate, Business Process Optimizations
University of California, Irvine 2014 — 2015
Certificate, Data Science
AAA Northern California, Nevada & Utah Insurance Exchange June 1989 - September 2012
Skills
Claim, Workers Compensation, Legal Research, Contract Negotiation, Insurance, Notary Public, Legal Writing, Mediation, Litigation Management, Negotiation, Administrative..., Employment Law
Education
Saint Mary's College of California 1988 — 1988
Paralegal Certificate, Paralegal Studies
Iowa State University 1981 — 1983
B.S., Horticulture
University of Iowa 1979 — 1981
General Studies
AAA Northern California, Nevada & Utah Insurance Exchange February 2008 - Present
Education
John F. Kennedy University 1988 — 1994
AAA Northern California, Nevada & Utah Insurance Exchange October 2012 - Present
Advanced Restoration 2011 - 2011
Education
California State University-Sacramento 1998 — 2004
Genentech December 2014 - Present
Gap November 2013 - October 2014
Charles Schwab December 2012 - November 2013
Lawrence Berkeley National Laboratory July 2012 - October 2012
AAA Northern California, Nevada & Utah Insurance Exchange June 2011 - December 2011
Wells Fargo April 2011 - June 2011
AAA Northern California, Nevada & Utah Insurance Exchange March 2010 - December 2010
MobiTV March 2007 - August 2009
Sprint January 2006 - December 2006
Convergys January 2005 - January 2006
Skills
Project Management, Business Analysis, Tracking, Vendor Management, Program Documentation, Ms Project, Visio, Mobile Devices, Cross-functional Team..., Management, CRM, PMP, Mobile Applications, Quality Assurance, Requirements Analysis, Integration, Program Management, Product Management, Team Facilitation
Education
UC Berkeley 2010 — 2010
Project Management, Project Management
Delhi University 1992 — 1995
Bachelors, Ecomomics
Plus One November 2009 - Present
AAA Northern California, Nevada & Utah Insurance Exchange 2009 - 2013
Alta Bates Medical Center May 2008 - December 2009
Contra Costa Adventure Bootcamp June 2007 - April 2008
MedeFinance 2003 - 2006
Skills
Healthcare, HIPAA, Healthcare Information..., Revenue Cycle, Healthcare Management, Process Improvement, Hospitals, Managed Care, Healthcare Consulting, Exercise Physiology, Kinesiology, Performance Enhancement, Cardio, Health Promotion, Functional Training, Weight Training, Sports Nutrition, Operant Conditioning, Wellness Coaching, Endurance
Education
Arizona State University 1997 — 2002
Bachelor of Science (BS), Human Nutrition
Wells Fargo September 2015 - Present
U.S. Bank October 2014 - August 2015
AAA Northern California, Nevada & Utah Insurance Exchange July 2013 - September 2014
Wells Fargo January 2009 - December 2012
Bank of America May 2006 - December 2008
Countrywide Home Loans April 2004 - April 2006
Skills
Real Estate, Mortgage Lending, Mortgage Banking, Banking, Loans, FHA, Refinance, Account Management, Underwriting, USDA, Loan Origination, Consumer Lending, VA loans, Credit Analysis, Residential Mortgages, Credit, Commercial Lending, FHA financing, Reverse Mortgages, First Time Home Buyers, Mortgage Underwriting, Real Estate Economics, Investment Properties, FHA Financing, VA Loans
Education
California State University-Hayward - School of Business and Economics 1998 — 2000
BS, Computer Information Systems
AAA Northern California, Nevada & Utah Insurance Exchange July 2008 - December 2009
AAA Northern California, Nevada & Utah Insurance Exchange May 2006 - July 2008
Western United Insurance Company May 2005 - May 2006
Pennsylvania State Insurance Department November 1999 - April 2005
Skills
Property & Casualty..., General Insurance, Actuarial Science, Insurance, Casualty, Commercial Insurance, Risk Management
Education
Indiana University of Pennsylvania 1995 — 1999
BS, Applied Mathematics
AAAExchange walnut creek January 2012 - August 2013
AAA Northern California, Nevada & Utah Insurance Exchange April 2012 - December 2012
Wells Fargo October 2010 - March 2012
Clear2Pay November 2009 - October 2010
Indigeny November 2007 - October 2009
Amgen January 2004 - October 2007
Toyota Financial Services June 2002 - November 2003
Pfizer May 2002 - June 2002
Citibank Escrow Services June 2001 - April 2002
Lockheed Martin Information Technology May 1999 - May 2001
Skills
Project Management, Software Project..., Oracle, Quality Assurance, User Acceptance Testing, Business Analysis, XML, Test Cases, Test Automation, RUP, SDLC, Agile Methodologies, ClearQuest, PMP, Unix, Enterprise Software, Management, Oracle SQL Developer, Vendor Management
Education
NIIT National Institute of information Technology 1991 — 1994
Bachelor's degree, Computer science, A+
Delhi University 1991 — 1993
Bachelor of Commerce (B.Com.), Business Administration and Management, General, A+
IETE Engineering school
CSAA Insurance Group March 2013 - Present
AAA Northern California, Nevada & Utah Insurance Exchange October 2011 - March 2013
AAA NCNU October 2010 - October 2011
CSAA May 2006 - October 2010
Discount Tire Company July 2005 - April 2006
PeopleSoft November 2000 - July 2005
Albertsons April 1998 - November 2000
American Stores November 1993 - January 1998
American Stores August 1992 - November 1993
Skills
Workday Studio, Workday, ITIL v3 Foundations..., PeopleSoft, Requirements Analysis, SQL, PeopleTools, Integration, System Testing, User Acceptance Testing, ERP Implementations, Data Conversion, XSLT, File Transfer
Education
Arizona State University, W. P. Carey School of Business 1990 — 1992
B.S., Management
Glendale Community College 1984 — 1986
Associate of Science (AS), Banking and Financial Support Services
Pacific Gas and Electric Company January 2013 - Present
GeoVera Holdings, Inc. August 2004 - October 2008
Copart September 2003 - August 2004
AAA Northern California, Nevada & Utah Insurance Exchange March 1996 - May 2002
Kemper Insurance Company March 1987 - May 1994
Skills
Call Centers, Customer Service, Training, Troubleshooting, Insurance, Claim, Underwriting, Access, Management, Outlook
Education
California State University-Sacramento
Criminal Justice
City College of San Francisco
Associate of Science (A.S.), Criminology
AAA July 2011 - December 2012
AAA Northern California, Nevada & Utah Insurance Exchange September 2008 - July 2011
Blue Diamond Growers 2006 - 2008
InsWeb 2000 - 2006
Apple Inc. 1997 - 2000
Packard Bell Computer 1996 - 1997
Education
California State University-Sacramento
Blue Shield of California June 2013 - Present
Blue Shield of California July 2012 - June 2013
Liberty Mutual Insurance August 2011 - June 2012
Blue Shield of California July 2010 - August 2011
AAA Northern California, Nevada & Utah Insurance Exchange October 2007 - December 2009
AAA Northern California, Nevada & Utah Insurance Exchange October 2003 - October 2007
Skills
Rapid Process..., Sales, Insurance, Call Centers, Property & Casualty..., Process Improvement, Customer Service, Underwriting, Training, Outlook, Team Building, Leadership, Team Leadership, Customer Retention, Insurance Brokerage, Customer Service..., Customer Service...
Education
California State University-Stanislaus 2008 — 2010
Bachelor of Arts, Criminal Justice
1st Light Energy Inc February 2012 - July 2014
Centex Homes September 2005 - March 2008
AAA Northern California, Nevada & Utah Insurance Exchange June 2000 - July 2002
Skills
Negotiation, Management, Contract Negotiation, Marketing, Sales, Sellers, Real Estate, Salesforce.com, Business Development, New Business Development, Selling, Entrepreneurship
Education
Prudential RE 2005 — 2005
Real Estate License
Butte College 1999 — 1999
Microsoft Office Suite
Merced College 1993 — 1995
AAA of Northern California, Nevada & Utah April 2011 - Present
AAA Northern California, Nevada & Utah Insurance Exchange April 2009 - September 2010
A. Teichert & Son July 2005 - October 2008
A. Teichert & Son June 2004 - June 2005
Cigarettes Cheaper January 1999 - January 2004
Galaxy Theaters January 1997 - January 2002
Skills
Payroll, PeopleSoft, Employee Benefits, Human Resources, HRIS, Benefits Administration, Workday, Employee Relations, Open Enrollment, ADP Payroll, Interviews, Time Travel, Training, Performance Management, Talent Acquisition, Workforce Planning, Employee Engagement, Leave of Absence, Kronos Timekeeping
Education
California State University, Fresno 1992 — 1997
Bachelor, Communication Sciences and Disorders
California State University-Fresno 1992 — 1997
Bachelor of Arts COMMUNICATIVE, SCIENCES AND DISORDERS
AAA Northern California, Nevada & Utah Insurance Exchange March 2012 - Present
AAA October 2010 - March 2012
Travelers July 2010 - October 2010
AAA NCNU October 2004 - August 2010
USAA October 1996 - October 2004
Current, Inc. (aka Checks Unlimited) January 1994 - October 1996
Skills
Access, Recruiting, Call Center, Management, Data Entry, Leadership, Analysis, Customer Satisfaction, Microsoft Excel, Training, Insurance, Outlook, Call Centers, Customer Service, Time Management, PowerPoint, Coaching, Administrative..., Data Analysis, Process Scheduler, Process Improvement, Team Building, Human Resources, Claim, Property & Casualty...
Education
Colorado Technical University 2010 — 2010
Graduate Certificate in Human Resource Management
Colorado Technical University 1998 — 2000
Master of Business Administration (MBA), Management
Colorado Technical University 1998 — 2000
Master of Science in Management, Organizational Leadership
Colorado State University 1989 — 1993
Bachelor of Science, Agricultural Business
CSE Insurance Group 2011 - Present
AAA NCNU 2007 - 2010
AAA Northern California, Nevada & Utah Insurance Exchange 2006 - 2007
AAA Northern California, Nevada & Utah Insurance Exchange 2003 - 2006
AAA Northern California, Nevada & Utah Insurance Exchange 2000 - 2003
St. Paul Companies 1997 - 2000
Skills
Product Management, Competitive Analysis, Strategic Planning, Pricing, Operating Budgets, Underwriting, Marketing Strategy, Financial Analysis, Actuarial Science, Product Development, Forecasting, Data Analysis
Education
Illinois State University
Bachelor of Science (B.S.), Mathematics
Nationwide Insurance October 2013 - October 2014
Allstate March 2013 - October 2013
AAA Northern California, Nevada & Utah Insurance Exchange August 2005 - August 2012
Skills
Insurance, Property & Casualty..., Life Insurance, Long Term Care Insurance, Commercial Insurance, General Insurance, Fixed Annuities, Liability, Workers Compensation, Underwriting, Health Insurance, Retirement Planning, Long-term Care, Management, Training, Supervisory Skills, Sales Hiring, Microsoft Office, Risk Management, Sales Management, Sales, Mentoring, Forecasting, Analysis, Research, Product Marketing, Product Management, Sales Presentations, Salesforce.com, Sales Process, Production Planning, Term Life Insurance
Education
California State University-Sacramento
Bachelor of Science (BS), Business Administration, Finance Concentration, Minor in Psychology
E.A. Renfroe & Company, Inc. September 2013 - Present
AAA Northern California, Nevada & Utah Insurance Exchange February 2013 - September 2013
AAA NCNU January 2010 - April 2012
Skills
Property & Casualty..., Property Damage, Claims Management, Commercial Insurance, Subrogation, Xactimate, Liability, Insurance, Commercial Lines, Casualty, Claim, Legal Liability, General Insurance, Property Claims, Claim Investigation, Claims Resolution, Large Loss, Homeowners, Catastrophe, Claims Handling, Liability Analysis, Adjusters, Loss Adjusting, Insurance Adjusting, CPCU, Casualty Claims, Claims Investigations, Professional Liability, Underwriting, Inland Marine, Umbrella Insurance, Employment Practices..., Litigation Management, Adjustments, Workers Compensation, Excess, Life Insurance, Reinsurance, Casualty Insurance
Education
Columbia Southern University 2000 — 2004
Bachelor of Business Administration (B.B.A.), Sports Adimistration
Columbia Southern University
Bachelor of Arts (BA), Sports Administration
Flextronics May 2013 - Present
AAA Northern California, Nevada & Utah Insurance Exchange September 2012 - May 2013
TEKsystems Inc March 2010 - October 2011
Cypress Semiconductor January 2003 - October 2009
Lucent Technology, International Networks Systems consulting services July 2001 - December 2002
ISP Channel, a Softnet corporation division. January 2000 - June 2001
For Cisco, Cognex, Ross, Gap, Green Mountain Coffee, Northwestern University and United Airlines January 1995 - December 1999
Skills
HRIS, Cross-functional Team..., Software Project..., Change Management, Training, Team Building, Software Quality..., Risk Assessment, Driving Results, Advanced SQL, Business applications..., Successful offshoring..., Creative Problem..., Successful completion..., Change Leadership, Software end-users..., Online training course..., Risk Assessment and..., Continuous Business..., Strong non-technical...
Education
Eastern Illinois University
Bachelor of Science, Business Information Systems
Ultimate in Success Project Management Program training school
40 hours of Project Management certification training (PMI)
Workday Training
Brandman University - Chapman University System October 2013 - Present
Brandman University - Chapman University System October 2012 - October 2013
AAA Northern California, Nevada & Utah Insurance Exchange January 2011 - December 2011
Cost U Less Insurance April 2006 - September 2010
US Navy July 2001 - December 2003
Skills
Microsoft Office, Customer Service, Public Relations, Microsoft Excel, Microsoft Word, PowerPoint, English, Research, Windows, Outlook, Photoshop, Teaching, Public Speaking, Budgets, Student Financial Aid, Admissions, Human Resources, Sales, Leadership, Training, Higher Education, Leadership Development
Education
Brandman University, Part of the Chapman University System 2010 — 2016
Master's Degree, Human Resources
Brandman University, Part of the Chapman University System 2012 — 2014
Bachelor of Arts (B.A.), Organizational Leadership
American InterContinental University 2009 — 2010
Associate of Arts (A.A.), Business Administration and Management, General
Fidelity National Financial November 2014 - Present
Randstad June 2014 - November 2014
Team Persona May 2014 - June 2014
ManpowerGroup November 2013 - January 2014
St.Rose Hospital March 2013 - May 2013
AAA Northern California, Nevada & Utah Insurance Exchange April 2007 - June 2008
CSAA Insurance Group May 2002 - January 2007
Skills
Commercial Insurance, Liability, Casualty, Commercial Lines, Risk Management, Competitive Analysis, Team Management, Creative Problem Solving, Conflict Management, Computers, Microsoft Word, Microsoft Excel, Highly detail oriented, Organization, Team Leadership, Time Management, Administration, Analysis
Education
California State University, East Bay 2010 — 2013
Bachelor of Business Administration (B.B.S.), Information Technology and Human Resources, 2.9
Merritt College 2008 — 2010
Associate of Arts and Sciences (AAS), Business Administration and Accountng
Nevada General Insurance Company May 2013 - Present
AAA Northern California, Nevada & Utah Insurance Exchange August 2010 - Present
AAA NCNU August 2008 - August 2010
AAA NCNU August 2005 - August 2008
CSAA (AAA NCNU) July 1999 - August 2005
Western United Insurance November 1995 - June 1999
Eastwood Insurance October 1992 - November 1995
Skills
Underwriting, Insurance, Vendor Management, Business Process, Management, Leadership
Education
Chaffey College 1980 — 1983
AA, Business/Commerce, General
Cognizant Technology Solutions US Corp October 2011 - Present
AAA Northern California, Nevada & Utah Insurance Exchange 2011 - 2013
IBM Global Business Services 2005 - October 2011
Wipro Technologies November 2004 - December 2005
Skills
Informatica, Master Data Management, Autosys, Salesforce.com, Data Warehousing, Data Modeling, ETL, Teradata, Business Intelligence, Unix Shell Scripting, Oracle, Data Integration, Consulting
Education
IGNOU NEWDELHI INDIA 2000 — 2004
Master of Computer Applications
Acharya Nagarjuna Vishwavidhyalayamu 1994 — 1999
Bachelor Of Science
AAA Northern California, Nevada & Utah Insurance Exchange April 2012 - Present
Education
California Polytechnic State University-San Luis Obispo 2002 — 2005
Bachelor, Kinesiology
AAA Northern California, Nevada & Utah Insurance Exchange February 2010 - Present
AAA May 2006 - June 2009
AAANCNU January 2007 - May 2009
AAA-Sonoma January 2001 - January 2007
AAA-Santa Rosa January 1985 - January 2001
Skills
P&C Insurance, Watercraft, Flood Insurance, Property Damage, Personal Lines Auto, Underwriting, Insurance, Administrative..., Training, Management, Casualty, Sales
Education
College of Marin 1976 — 1978
Retail Management
AAA Northern California, Nevada & Utah Insurance Exchange March 2013 - Present
AAA NCNU January 2011 - March 2013
Hambley Allstate Agency August 2010 - January 2011
AIG - American General Financial Services September 2006 - June 2010
COUNTRY ® Financial August 2005 - September 2006
Skills
Underwriting, Insurance, Property & Casualty..., Life Insurance, Disability Insurance, General Insurance, Umbrella Insurance, Casualty, Risk Management, Customer Service, Casualty Insurance, Claim
Education
Frostburg State University 2012 — 2014
Master of Business Administration (M.B.A.)
University of Nevada-Las Vegas 2001 — 2005
BS, Finance
Bristol West Insurance Group October 2012 - Present
Farmers Insurance October 2011 - October 2012
Farmers Insurance October 2010 - October 2011
Farmers Insurance July 2010 - October 2010
21st Century Insurance February 2004 - July 2010
AAA Northern California, Nevada & Utah Insurance Exchange October 1994 - October 2000
csaa October 1994 - October 2000
Skills
Claim, Claims Management, Insurance, Liability, Coaching, Microsoft Excel, Microsoft Word, Claim Investigation, Outlook, PowerPoint, Property, Property Damage, General Insurance, Claims Handling, Motorcycle, Claims Investigations, Customer Satisfaction, Customer Service
Education
Linfield College
BA, History
The Fontis Group June 2013 - Present
Dispatch Network Solutions November 2011 - June 2013
Restoration Hardware August 2011 - February 2012
US Census Bureau November 2006 - June 2011
Equitas Capital November 2002 - June 2009
AAA Northern California, Nevada & Utah Insurance Exchange September 1991 - November 2007
Skills
Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Strategic Planning, Sales, Team Building, Sales Management, Outlook, Negotiation, Social Media
Education
California State University-Chico 1980 — 1985
Bachelor of Arts (BA), Economics/Psychology
CSU Chico
Bachelor of Arts (B.A.), Psychology, Economics
AAA Northern California, Nevada & Utah Insurance Exchange June 2012 - Present
AAA NCNU Insurance Exchange May 2009 - Present
AAA Northern California, Nevada & Utah Insurance Exchange May 2009 - June 2012
AAA NCNU Insurance Exchange August 2004 - May 2009
Skills
Database Design, Excel, Access, Insurance, Casualty, Property & Casualty..., General Insurance, Claim, Liability, Claims Management, Underwriting, Analysis, Risk Management, Customer Service, Reinsurance, Umbrella Insurance, Commercial Lines, Microsoft Excel, Commercial Insurance, Casualty Insurance, Homeowners, Property Damage, Legal Liability, Claims Handling
Education
University of Colorado at Colorado Springs 2005 — 2007
MBA, Business with IT Emphasis
California State University-Fresno 1990 — 1993
Bacherlor of Arts, Mathematics
AAA Northern California, Nevada & Utah Insurance Exchange December 1985 - Present
AAA Mid-Atlantic October 1995 - August 2010
Education
Drexel University - College of Business and Administration
San Francisco State University August 2011 - May 2012
Victoria Fay & Associates March 2004 - August 2009
Marsh June 2001 - August 2003
AAA Northern California, Nevada & Utah Insurance Exchange March 2001 - July 2001
Pacific Gas and Electric Company May 2000 - January 2001
Kinkos October 1997 - May 2000
Skills
Community Outreach, Nonprofits, Higher Education, Training, Program Management
Education
San Francisco State University 2011 — 2012
Composition
San Francisco State University 2007 — 2011
Bachelor's degree, English Language and Literature, General
City College of San Francisco 2001 — 2006
Associate of Arts (AA), Transfer for University Studies
Hudson Valley Community College 1992 — 1995
Engineering Science
AAA NCNU April 2011 - Present
AAA Northern California, Nevada & Utah Insurance Exchange November 2009 - Present
AT&T Mobility October 2004 - July 2009
Education
DeVry University 2012 — 2015
Bachelor of Applied Science (B.A.Sc.), Accounting
University of Phoenix 2003 — 2005
Bachelor's degree, Accounting
State of NJ January 2013 - Present
AAA Northern California, Nevada & Utah Insurance Exchange March 2011 - January 2013
CURE Auto Insurance October 2009 - July 2010
New Jersey Manufacturers Insurance Companies February 1998 - November 2004
Skills
Property & Casualty..., Insurance, Underwriting, General Insurance, Liability
Education
Mercer County Community College 1993 — 1997
Bachelor of Science (BS), Business/Commerce, General
AAA Northern California, Nevada & Utah January 2013 - Present
AAA Northern California, Nevada & Utah Insurance Exchange July 2010 - January 2013
Footlocker Inc. January 2007 - March 2011
Skills
General Insurance, Underwriting, Liability, Customer Service, Process Improvement, Legal Liability, Risk Management, Management, Training, Sales, Data Entry, Microsoft Excel, Outlook, Public Speaking, Human Resources
Education
California State University-East Bay 2008 — 2012
Bachelor's degree, Health Sciences, General
California State University-Hayward 2007 — 2012
Bachelor of Science (BSc), Health Sciences (Administration and Management)
Kramer-Wilson Insurance Services April 2013 - Present
AAA Northern California, Nevada & Utah Insurance Exchange January 2011 - January 2013
Premera Blue Cross October 2009 - December 2010
UnitedHealthcare January 2008 - September 2009
Skills
Agile Methodologies, Scrum, Business Analysis, User Stories, Validation, SDLC, UAT coordination, Quality Center, Test Planning, Test Management, Risk Management, Risk Assessment, Business Process..., Requirements Analysis, JIRA, RTC, Waterfall, Business Requirements, Visio, User Acceptance Testing, Systems Analysis, Software Project..., SharePoint, Agile Project Management, SQL, Agile, Gap Analysis, Requirements Gathering, Quality Assurance, MS Project, Software Development, Data Modeling, Use Case Analysis
Education
California State University-Fresno
Master of Science (MS), IT
Guru Nanak Dev University
Master of Arts (M.A.), English Language and Literature, General
Self-employed Shoretel VOIP System Analyst / Interactive Intelligence System EngineerRobert HalfDecember 2014 - May 2015
Kaiser Permanente June 2014 - November 2014
AAA Northern California, Nevada & Utah Insurance Exchange February 2011 - February 2013
Skills
Avaya, Visio, Call Centers, SDLC, Software Documentation, CTI, SDH, Vendor Management, Transmission, Wireless, IP, Management, Telecommunications, IVR, Networking, Business Analysis, Video Conferencing, ACD, 3G, UMTS, LTE, Project Management, GSM
Education
De Anza College 1980 — 1983
Associate of Arts (AA), Music
Wawanesa Insurance 2005 - 2012
Allevato Tax Service 2004 - 2005
Workmen's Auto Insurance Company 1995 - 2001
AAA Northern California, Nevada & Utah Insurance Exchange 1989 - 1995
Mercury Casualty 1987 - 1988
Skills
Claims Handling, Tax Preparation, Customer Service, Bookkeeping, Field Work
Education
Iowa Central College 1986 — 1987
AAA Northern California, Nevada & Utah Insurance Exchange October 2010 - Present
Education
Cal State Fullerton 1997 — 2001
Bachelor of Science (BS), Business Administration, Finance
Waste Management Recycle America 2011 - 2013
Office Team October 2010 - December 2012
InVision HR January 2010 - April 2010
AAA Northern California, Nevada & Utah Insurance Exchange April 2009 - September 2009
Pro Tem September 2007 - January 2009
Ajilon March 2006 - December 2006
Skills
Microsoft Office, Windows, Outlook, PeopleSoft, Time Matters, Accounts Payable, Accounts Receivable, Administrative..., Data Entry, File Systems, Receptionist Duties
Education
Glendale Community College
AAA Northern California, Nevada & Utah Insurance Exchange July 2011 - Present
AAA Mid-Atlantic August 2006 - June 2011
AAA Mid-Atlantic August 2004 - August 2006
AAA Mid-Atlantic April 2002 - August 2006
AAA Mid-Atlantic August 1998 - April 2002
Skills
Software Documentation, Underwtiting, Business Requirements, Project Management, Change Management
Education
Western Governors University 2013 — 2015
Master's degree, MBA
South Jersey School of Business 1992 — 1992
Property & Casualty License 1992
La Salle University 1989 — 1992
Bachelor's degree, Liberal Arts and Sciences/Liberal Studies