Experience
Coordinated Business Systems  September 2015 - Present
ABRA Auto Body & Glass   April 2014 - August 2015
ABRA Auto Body & Glass   January 2013 - April 2014
Regional Elite  May 2012 - December 2012
Mesaba Airlines  October 2010 - May 2012
Choices for Children  January 2010 - October 2010

Skills
Human Resources, Organizational..., Leadership, Interpersonal..., Customer Service, Aviation, Marketing, Taleo, Teamwork, Training, Recruiting, Employee Relations, Onboarding, Employee Training, Customer Retention, Team Building, Customer Satisfaction, Performance Management, Sales, Management, Negotiation, Process Improvement, Strategic Planning, Sales Management, Automotive, Coaching

Education
Northwestern College   2006 — 2009
Bachelor of Arts (B.A.), Psychology

Experience
ABRA Auto Body & Glass   November 2013 - Present
Regis Corporation  February 2011 - January 2013
Regis Corporation  June 2007 - February 2011
Regis Corporation  June 2002 - June 2007
Micro Component Technology, Inc.   November 1999 - May 2000
Express Scripts  1997 - 1999
Carlson  November 1995 - August 1997
PwC  1989 - 1995

Skills
Competitive Analysis, Financial Reporting, Forecasting, Project Management, SEC filings, ADP Payroll, Access, Income Statement, Financial Analysis, Sarbanes-Oxley Act, Accounting, Financial Systems, Retail, CFO, Franchise, SEC Reporting, Multi Unit Operations, Capital Budgeting, Process Improvement, Leadership, Management, Acquisition Integration, P&L Management, Franchising, Multi-unit, Strategy, Budgets, Auditing, Finance, Cost Accounting, Cash Management, Financial Accounting, Financial Audits, Payroll, Due Diligence, Internal Audit, Accounts Payable, Financial Statements, Accounts Receivable, Mergers & Acquisitions, P&L, Tax, Business Strategy, Team Building, Executive Management, GAAP, Managerial Finance, Training, Variance Analysis, Cash Flow Forecasting

Education
The University of North Dakota   1985 — 1989
Bachelor of Accountancy, Accounting and Finance

Experience
TOYOTA OF MUSCATINE   September 2014 - Present
ABRA Auto Body & Glass   July 2010 - September 2014
Kieleroke mobile D.J. /V.J /K.J   January 1999 - September 2014
Kase Auto Body   May 2001 - July 2010
Lancaster Auto Body   May 1999 - May 2001

Skills
Automotive, Automobile, Automotive Aftermarket, Vehicles, Parts, Customer Satisfaction, Automotive Repair, Profit, Continuous Improvement, Fleet Management, Purchasing, Warranty, Customer Retention, Operations Management, Lean Manufacturing, Team Building, Process Improvement, Sales Management, Inventory Management, Mobile Entertainment, Paint, Collision, Auto Body, Motorcycle, Brake, Time Management, Negotiation, Suspension, Sales, Customer Relations

Education
Southwest Wisconsin Technical College   1999 — 2000
AUTO BODY TECHNICIAN, Autobody/Collision and Repair Technology/Technician

Southwest Wisconsin Technical College   1997 — 1999
AUTOMOTIVE TECHNICIAN, Mechanics and Repairers, General

Cuba City High School

Experience
Allstate Insurance  May 2015 - Present
ABRA Auto Body & Glass   October 2012 - March 2015
ABRA Auto Body & Glass   June 2003 - September 2012
The Buckle, Inc.   1998 - May 2000

Skills
Sales, Leadership, Customer Service, Team Building, Sales Management, Account Management, Customer Satisfaction, Marketing, Retail, Social Media, New Business Development, Strategic Planning, Inventory Management, Training, Time Management, Profit, Automotive, Microsoft Excel, Microsoft Word, Sales Operations, Process Improvement, Management

Education
The College of St. Scholastica   2007 — 2009
Bachelor of Arts (B.A.), Business, Management, Marketing, and Related Support Services

University of Minnesota Duluth   2000 — 2002
General Studies

Experience
Autonation collision   July 2015 - Present
Hendersons collision   January 2013 - July 2015
Hardy Chevrolet Body Shop   August 2005 - September 2012
Sterling Collision Centers  September 2001 - May 2003
ABRA Auto Body & Glass   September 1997 - September 2001

Skills
Auto Collision..., I-Car certified Welder, VariousI-CAR..., Auto Body, Automobile, Automotive, Collision, Vehicles, Automotive Aftermarket, Customer Satisfaction, Automotive Engineering, Warranty, Parts, Welding, Automotive Electronics, Fleet Management, Mechanics, Brake

Education
Nashville Auto Diesel College Inc   1995 — 1996
Auto Body Technician, Auto Collision Technician

Alexander High School   1990 — 1994
Vocational, Automobile/Automotive Mechanics Technology/Technician

Experience
ABRA Auto Body & Glass   February 2015 - Present
SpartanNash  February 2013 - February 2015
SpartanNash  February 2012 - February 2013
Buffets, Inc.   July 2011 - February 2012
Buffets, Inc.   August 2009 - July 2011
Buffets, Inc.   June 2007 - August 2009

Skills
Compensation, Market Analysis, Quick Study, Human Resources, Onboarding, HRIS, Succession Planning, Workforce Planning, Performance Management, Employee Relations, FMLA, Talent Management, Employee Engagement, Organizational..., Job Descriptions, Employment Law, Personnel Management, HR Policies

Education
University of Minnesota-Twin Cities   2010 — 2010
Human Resources Generalist Certificate

Winona State University   2003 — 2007
BA, Psychology

Experience
ABRA Auto Body & Glass   October 2015 - Present
Innovation Group North America  September 2015 - October 2015
Innovation Group North America  2014 - September 2015
Sterling Collision Centers  2011 - 2013
Sterling Collision Centers  January 2011 - October 2011
Sterling Collision Centers  January 2010 - January 2011
Sterling Collision Centers  April 2008 - January 2010
Sterling Collision Centers  2007 - April 2008
Sterling Collision Centers  2006 - 2007
Sterling Collision Centers  2005 - 2006

Skills
Lean Operations, Leadership, Team Building, Lean Tools, Call Centers, Operations Management, Customer Service..., Customer Experience, Customer Retention, Project Management, Forecasting, Food & Beverage, Property & Casualty..., Coaching, Operational Excellence, Event Planning, P&L Management, Sales, Customer Satisfaction, Business Strategy, Customer Service, P&L, Process Improvement, Inventory Management, Performance Management, Lean Thinking, Automotive Repair, Strategic Hiring, Mentoring, Operational Planning, User Experience, Leading Development..., Hospitality Management, P&L Responsibility, Hiring, Income Statement, Budgets, Kaizen Leadership, Human Resources, Employee Training, Team Leadership, Employee Relations, Change Management, Continuous Improvement, Management, Insurance, Retail, Training, Sales Management, Negotiation

Education
Roosevelt University   1993 — 1997
Bachelor of Science (BS), Hospitality Administration/Management

Maine West

Experience
Caliber Collision  February 2013 - Present
Haddock Collision Centers   2006 - November 2012
ABRA Auto Body & Glass   April 2011 - January 2012

Skills
Customer Satisfaction, Customer Retention, Customer Service, Management, Team Building, Sales Management, Leadership, Strategic Planning, Account Management, Operations Management, Process Improvement

Education
North Carolina State University   2001 — 2006
Bachelor degree, Sports Management

Experience
Church Brothers  December 2014 - Present
ABRA Auto Body & Glass   May 2013 - Present
Lincoln College of Technology  April 2012 - October 2012
Lincoln Educational Services  June 2007 - April 2012
Parkland College  January 2004 - June 2007
American Chevrolet   January 2001 - February 2004
Tatman's Collision Repair Centers   January 1997 - January 2001

Skills
Curriculum Development, Curriculum Design, Teachers, E-Learning, Adult Education, Educational Leadership, Teaching, Program Development, Public Speaking, Leadership Development, Staff Development, Instructional Design, Faculty Development, Academic Administration, Educational Technology, Student Affairs, Classroom, Distance Learning, CampusVue, Retaining Customers, Leadership, Accreditation, Resume Writing, Student Financial Aid, Student Recruiting, Academia, Academic Advising, Admissions Counseling, Campus, Career Counseling, Career Development, Coaching, College Teaching, Community Outreach, Conflict Resolution, Courses, Customer Retention, Educational Consulting, Employee Training, Enrollment Management, Higher Education..., Instructional Technology, Interviews, Job Coaching, Job Search Strategies, Student Counseling, Student Development, Student Engagement, Teacher Training, Training

Education
Lincoln College Online
Associate of Science (A.S.), Business, Management, Marketing, and Related Support Services

Parkland College
Business Management

Experience
Walser Automotive Group  November 2014 - Present
Self - Employed Harpist and Pianist   January 2008 - Present
Massage Envy  April 2014 - December 2014
Walser Automotive Group  June 2014 - November 2014
ABRA Auto Body & Glass   February 2013 - April 2014
Bath and Body Works  May 2008 - November 2013
Deluxe Corporation  April 2012 - January 2013
Mr. Movies  June 2006 - May 2008

Skills
Type 70 wpm, Knowledgeable with..., Speaks Spanish, Play the harp and piano..., Singing, Piano Playing, Leadership, Musical Theatre, Spanish, Harp, Microsoft Word, Sales

Education
Northwestern College   2006 — 2010
Associate of Arts (A.A.), Theater

Minnehaha Academy   2002 — 2006
High School

Minnehaha Academy

Northwestern College - Saint
Liberal Arts education, Theatre

Experience
ABRA Auto Body & Glass   May 2013 - Present
Precision Collision Auto Body  February 2010 - May 2013
Precision Collision Auto Body  April 2009 - February 2010
Kirmac Automotive Collision Systems  April 2007 - April 2009
Jo Ann Stores  June 2003 - March 2007
Fred Meyer  1998 - 2003
Costco  1987 - 1998

Skills
Leadership, Strategic Planning, Team Building, Management, Training, Customer Service, Profit, Small Business, Project Management, Sales, Time Management, Operations Management, Inventory Management, Coaching, Marketing, Team Leadership, Budgets, Customer Satisfaction, Automotive, Sales Management, Customer Retention, Automotive Aftermarket, Automobile, Purchasing

Education
Pacific University   1992 — 1994
Bachelor of Science (BS), Business Administration, Management and Operations

Western Oregon University   1986 — 1988

Newberg

Experience
Safelite AutoGlass  October 2006 - Present
ABRA Auto Body & Glass   2004 - 2006
Front Line Real Estate   2001 - 2004

Skills
Sales Management, Sales, Customer Service, Customer Satisfaction, Automotive, New Business Development, Management, Account Management, Team Building, Sales Operations, Sales Process, Insurance

Education
The University of Kansas   1997 — 2001
Bachelor of Science (B.S.), Business Communication/Journalism

Experience
ABRA Auto Body & Glass   January 2013 - Present
Greene Holcomb & Fisher   July 2005 - January 2013
US Army  May 2000 - July 2005

Skills
Valuation, Investment Banking, Mergers, Strategy, Series 7, Private Equity, Sell Side, Venture Capital, Financial Modeling, LBO, Acquisitions, Series 63, Entrepreneurship, M&A experience, Finance, Due Diligence, Mergers & Acquisitions, Corporate Development, Investments

Education
United States Military Academy at West Point   1996 — 2000
Bachelor of Science (BS), Law

Experience
ABRA Auto Body & Glass   April 2014 - Present
Park & Associates, LLC   January 2010 - April 2013
Big Sky Autobody   January 1994 - December 2009

Skills
Strategic Planning, Start-ups, Mergers, Entrepreneur, Business Planning, Negotiation, Small Business, Budgeting, Capital, Purchasing, Contract Negotiation, Business Strategy, Profitability, Management Consulting, Cost, Automotive, Executive Management, Organizational..., Marketing Strategy, Problem Solving, Entrepreneurship, Budgets, Profit, Management, Vehicles, Team Building, Training, Team Leadership, Parts, Analysis, Operations Management, Mergers & Acquisitions, Sales, Customer Satisfaction, Automobile, Automotive Aftermarket, Account Management, Coaching, Financial Analysis, Business Development, Forecasting, Process Improvement, Product Development, Insurance, Collision, Continuous Improvement, Marketing, New Business Development, Competitive Analysis, Customer Retention

Education
University of Phoenix   1992 — 1995
MBA, Finance and Financial Management Services

University of Arizona   1988 — 1991
Bachelor of Applied Science (BASc), Molecular & Cellular Biology/Mathematics

Experience
ABRA Auto Body & Glass   August 2015 - Present
Comcast/Cielo   June 2011 - June 2015
Premier Alliance Group  June 2010 - June 2011
M&I Bank/BMO Harris Bank   April 2006 - January 2009
US Bank  July 2000 - April 2006
C.H. Robinson Worldwide, Inc.   March 1997 - June 2000

Skills
Strategic Sourcing, Recruitment/Retention, Full-cycle Recruiting, Internet Recruiting, College Recruiting, Sourcing, Executive Search, Recruitment Advertising, Partner Recruitment, Diversity Recruitment, Direct Recruiting, Developing Client..., Cultivating..., Community Involvement, Staff Retention, Client Development, Client Relationship..., Client Engagement, Recruiting, Customer Engagement, SDLC, CRM, Team Management, Temporary Placement, Human Resources, Onboarding, Interviews, Applicant Tracking..., Full-life Cycle..., Training, Leadership, Management, Talent Management, Hiring

Education
University of Minnesota-Duluth   1995 — 1997
BBA, Human Resources

University of Minnesota-Twin Cities   1990 — 1995
BA, Psychology

Experience
ABRA Auto Body & Glass   2013 - Present
The Hot Rod Barn   2009 - 2011
Central Collision Center   2007 - 2009
Gerber Collision & Glass  2003 - 2007
Cars Collision   1999 - 2003
Nationwide Insurance  1998 - 1999
General Motors  1986 - 1998

Skills
Automotive, Collision Detection, Management, Automotive Collision..., Automobile Restoration, Retail Automotive, Negotiation, Warranty, Automotive Aftermarket, Fleet Management, Parts, Automobile, Customer Satisfaction, Vehicles, Automotive Repair, Automotive Parts, Sales, Customer Retention, Profit, Team Building

Education
General Motors Advanced Mechanical and Physical Damage School

ASE Certified

I-Car - Platinum Certified

Moraine Valley Community College

Experience
Pronto Holdco, LLC   October 2014 - Present
Insight Services Group, Inc.   January 2014 - Present
ABRA Auto Body & Glass   December 2011 - Present
Triage Management   2011 - Present
Enservio, Inc   July 2010 - Present
Wenonah Consulting, LLC   October 2009 - Present
Triserv Alliance LLC  February 2008 - October 2009
USAA  November 1999 - January 2008
GEFA  June 1996 - November 1999
Prudential Insurance  June 1974 - June 1996

Skills
Claims, Insurance, Property & Casualty..., Vendor Management, Team Building, Litigation Management, Strategic Planning, Change Management, Executive Management, Six Sigma, Operations Management, Coaching, Claim, Strategy, Business Process..., Leadership, Process Improvement, Claims Management, Analysis, Management, Call Centers, Training, Employee Benefits, Project Planning, Workers Compensation, Liability, Policy, Performance Management, Risk Management, Human Resources, Program Management, Marketing, General Insurance, Contract Negotiation, Budgets, Organizational..., Leadership Development, Business Analysis, Healthcare, Commercial Insurance, Underwriting, Commercial Lines, Start-ups, Business Strategy, Cross-functional Team..., CRM, Mergers & Acquisitions, Management Consulting, New Business Development, Business Planning

Education
St. Bernard College   1967 — 1971
BA, Education

University of Pennsylvania - The Wharton School
continuing education

University of Virginia Darden School of Business
continuing education

Experience
Applied-Cleveland Holdings, Inc.   July 2013 - Present
Better Business Bureau of Minnesota and North Dakota  August 2012 - Present
ABRA Auto Body & Glass   February 2012 - June 2013
ConvergeOne  September 2010 - February 2012
ConvergeOne  August 2005 - September 2010
SPS Holdings, LLC, CFRA, Inc., AWI   July 2003 - August 2005
AIR-serv Group, LLC  April 2001 - July 2003
AIR-serv Group, LLC  1995 - 2001
AIR-serv Group, LLC  1991 - 1995
Schweitzer, Rubin, Gottlieb & Karen, CPA's   1989 - 1991

Skills
Mergers, Private Equity, Acquisitions, Leadership, Portfolio Management, Sales, Finance, Business Strategy, Mergers & Acquisitions, Strategic Planning, Process Improvement, Executive Management, Financial Analysis, Negotiation, Forecasting, Budgets, Accounting, Business Planning, Cash Management, Financial Reporting, Banking, Strategy, Income Statement, Management, Corporate Finance, Financial Modeling, Managerial Finance, Business Development, Strategic Financial..., Due Diligence, Acquisition Integration

Education
University of Minnesota - Carlson School of Management
Bachelors of Science in Business, Accounting

Experience
ABRA Auto Body & Glass   April 2009 - Present
US Navy  February 1980 - July 2013
Sterling Collision Centers  2002 - 2009
Lindsey Morden Claim Services   1993 - 2003

Skills
Operations Management, Lean Management, Lean Thinking, P&L Management, P&L Responsibility, Multi-unit, Executive Management, Executive Protection, Military Operations, Special Operations, Employee Management, Customer Service, Key Account Development, Quality Control, Strategic Partnerships, Automotive, Profit, Team Building, Sales Management, Customer Satisfaction, Vehicles, Business Development, Process Improvement, Customer Retention

Education
Southern Illinois University, Carbondale
BS, Management

Experience
ABRA Auto Body & Glass   January 2014 - Present
TMC Taylor Construction, Inc   May 2011 - December 2013
Inclinix, Inc  March 2007 - September 2010
Southern Metals Recycling, Inc   January 2002 - March 2007
Carmen Anthony Restaurant Group  June 1996 - March 2001

Skills
Quickbooks, Accounts Receivable, Financial Reporting, Accounting, Reconciliations, Fixed Assets, Account Reconciliation, Journal Entries, General Ledger, Accruals, Accounts Payable, Budgeting, Payroll, Cash Receipts, Inventory Management, Sales Tax, Job Costing, QuickBooks, Budgets, CTMS, EDC, Business Planning, Financial Statements, Process Improvement, Sarbanes-Oxley Act, Financial Accounting, Auditing, Tax Preparation, Management, Income Tax, Forecasting, Communication Skills, Strategic Negotiations, Access, GAAP, Project Accounting, Financial Analysis, Great Plains Software, CRO, Microsoft Excel, Cost Accounting, Balance

Education
Post University   2003 — 2007
Associate of Science (AS), Accounting

Watertown High

Experience
ABRA Auto Body & Glass   March 2015 - Present
Liberty Mutual Insurance  October 2012 - February 2015
Carstar Collision Care   November 2011 - October 2012
Carstar Collision Care   January 2011 - October 2012
Maaco Collision Repair  October 2008 - August 2011
Maaco Collision Repair and Auto Painting, LDJ & Co   October 2008 - August 2011
Rent-A-Center  August 2007 - September 2008
The Kroger Company  May 2005 - July 2007

Skills
Microsoft Excel, Estimates, Customer Service, Microsoft Office, Microsoft Word, Product Cost Analysis, Damage, Project Estimation, Blueprint Reading, Automobile, Loss, Automotive Repair, Training

Education
University of Toledo   2002 — 2005
Bachelor of Applied Science (BASc), organicational development and management, A

University of Northwestern Ohio   2000 — 2002
Associate's degree, Business Administration and Management, General

Experience
ABRA Auto Body & Glass   May 2011 - Present
Goodwill/Easter Seals  July 2009 - May 2010
Babies R Us  June 2003 - July 2009

Skills
Recruiting, New Hire Orientations, Human Resources, Employee Benefits, Employee Relations

Education
Minnesota School of Business   2008 — 2012
Bachelors, Business and Human Resources

Minnesota School of Business   2008 — 2010
A.A.S Business administration, Business

Experience
ABRA Auto Body & Glass   December 2007 - Present
ABRA Auto Body & Glass   November 2006 - December 2007
Wachovia Bank  October 2005 - November 2006

Education
State University of New York College at Oswego   1997 — 2001

Experience
ABRA Auto Body & Glass   March 2014 - Present
ABRA Auto Body & Glass   March 2011 - March 2014
CARSTAR Auto Body Repair Experts  August 2010 - March 2011
7-Eleven  January 2009 - August 2010
CARSTAR Auto Body Repair Experts  January 2004 - January 2009
CARSTAR Auto Body Repair Experts  January 1994 - January 2004

Skills
Customer Satisfaction, Marketing, Team Building, B2B, Inventory Management, Automotive, Selling, Automobile, Profit, Forecasting, Automotive Aftermarket, Vehicles, Automotive Repair, Account Management, Training, Sales Process, Customer Retention, Process Improvement, Sales Management, Parts, Sales, Marketing Strategy, Purchasing, Customer Service, Operations Management, New Business Development, Management, Negotiation, Team Leadership, Competitive Analysis, Sales Operations, Insurance, Leadership, Budgets, Continuous Improvement, Business Planning, Coaching, Product Development, Claim, Strategic Planning, Income Statement, Fleet Management, Business Strategy, Cross-functional Team..., Retail, Business Development, Cold Calling, Direct Sales, Pricing, P&L

Education
Purdue University
Six Sigma

University of South Florida
BA, International Studies

University of South Florida
MBA

Experience
ABRA Auto Body & Glass   February 1996 - Present

Skills
Operations Management, Automotive, Continuous Improvement, Customer Satisfaction, Lean Manufacturing, 5S, Account Management, Automobile, Automotive Aftermarket, Budgets, Business Planning, Coaching, Cross-functional Team..., Customer Retention, Customer Service, Forecasting, Inventory Management, Kaizen, Leadership, Management, Manufacturing, Negotiation, New Business Development, P&L, Parts, Process Improvement, Product Development, Profit, Purchasing, Sales, Sales Management, Sales Process, Six Sigma, Strategic Planning, Team Building, Training, Vehicles

Education
University of Minnesota - Carlson School of Management   1993 — 1996
MBA

Southwest Minnesota State University   1989 — 1992
B.S., Management

Experience
ABRA Auto Body & Glass   March 2014 - Present
Wilburn Auto Body Shops   July 2010 - March 2014
NRS Tech   September 2006 - April 2010

Skills
Active Directory, Microsoft SQL Server, Networking, Requirements Analysis, Servers, Virtualization, Windows Server, IIS, Management, SQL, Business Intelligence, System Administration, Linux, Cloud Computing, VMware, VPN, XML, SDLC, Disaster Recovery, Network Administration, Security, JavaScript, Software Development, Cisco Technologies, Unix, Troubleshooting

Education
University of Central Florida   1993 — 1998

Experience
ABRA Auto Body & Glass   April 2015 - Present
Marc Daniel Salon   October 2014 - April 2015
The Bulldog uptown   April 2012 - June 2014
Joes garage  March 2011 - September 2011
Claddagh Irish Pubs  April 2010 - April 2011
Don Pablo's  September 2008 - April 2010

Skills
Customer Service, Data Entry

Education
North Hennepin Community College   2010 — 2012
A.A.S, Paralegal

Minneapolis Business College   2008 — 2009
A.A.S, Legal Administrative Assistant

Experience
ABRA Auto Body & Glass   September 2013 - Present
GEICO  February 2013 - September 2013
GEICO  April 2012 - February 2013
Life Technologies  September 2008 - February 2011

Skills
Marketing, Insurance, Customer Retention, Event Planning, Advertising, Automotive, Brand Management, Vehicles, Claims Management, Account Management, Property, Customer Satisfaction, Customer Service, Management, Automobile, Sales, Team Building, Leadership, Analysis, Budgets, Program Management, Sales Operations, Selling, Profit

Education
State University of New York at Buffalo - School of Management   1999 — 2004
Bachelor of Science, Business Administration

Experience
ScribeAmerica  June 2015 - Present
ABRA Auto Body & Glass   June 2015 - June 2015
Purdue University  January 2015 - May 2015
Purdue University  August 2013 - May 2015
Purdue University  August 2012 - May 2015
Purdue University  January 2012 - December 2014
Howard Hughes Medical Institute  June 2014 - July 2014

Skills
Microsoft Office, Microsoft Excel, PowerPoint, ImageJ, Neurolucida

Education
Purdue University   2011 — 2015
Bachelor of Science (B.S.), Biology, Health and Disease, Alumna

Purdue University   2011 — 2015
Bachelor of Science (B.S.), Biology-Health and Disease

Experience
American Family Insurance  August 2015 - Present
Performance Gateway  January 2015 - August 2015
Performance Gateway  July 2014 - January 2015
PerformanceGateway   September 2013 - June 2014
QBE North America  January 2012 - August 2013
QBE the Americas  September 2010 - January 2012
QBE Regional Insurance  March 2009 - September 2010
General Casualty (Acquired by QBE)   September 2006 - March 2009
General Casualty (Acquired by QBE)   October 2005 - September 2006
ABRA Auto Body & Glass   May 2005 - September 2005

Skills
Insurance, Claims Management, Claim, Property & Casualty..., Casualty, Claims Handling, Training, Workers Compensation, Liability, Leadership, Management, Commercial Insurance, Customer Service, Claim Investigation, Process Improvement, General Insurance, Commercial Lines, Change Management, Employee Training, Analysis, Team Building, Account Management, Casualty Insurance, Negotiation, Claims Resolution, Vendor Management, Call Center, Property Damage, Risk Management, Coaching, Employee Relations, Liability Analysis, Onboarding, Property Claims, Sales, Strategic Planning, Auto Physical Damage, First Notice of Loss, Project Management, Business Requirements, SDLC, Business Analysis, Business Process..., Requirements Gathering, Cross-functional Team..., Process Management, Program Management

Education
Oregon State University   1995 — 1999
Bachelor of Science, History

Experience
Archdiocese of Saint Paul and Minneapolis  April 2013 - Present
KarmaWell   April 2012 - May 2013
Independent Consultant  August 2010 - April 2013
ABRA Auto Body & Glass   July 2009 - July 2010
Pro Staff  September 2007 - July 2009
Retek  August 2004 - June 2005
Emerson Process Management  August 1996 - August 2004
Osmonics  1995 - 1996

Skills
Marketing, Project Management, Business Development, Training Delivery, Sales Presentations, Brand Management, Competitive Analysis, Technical Presentations, Technical Support, Customer Support, Marketing Communications, Operations Management, Salesforce Training, Written & Oral..., Multi Tasking, Marketing Budget..., Deadline Oriented, Organization &..., Maintaining A Positive..., Building Relationships, Non-profit Volunteer, Management, Training, Strategic Planning, Event Planning, Sales, Event Management, Public Relations

Education
Northwestern University   2005 — 2007
Masters, Sports Administration

Northwestern University   1991 — 1995
B.S., Materials Science & Engineering

Experience
Target  May 2014 - Present
Target  October 2012 - Present
ABRA Auto Body & Glass   November 2011 - October 2012
Paisley Thomson Reuters   September 2005 - March 2011

Skills
Recruiting, Account Management, Applicant Tracking..., College Recruiting, Customer Satisfaction, Customer Service, Employee Benefits, Employee Relations, Human Resources, Leadership, Management, Marketing, Problem Solving, Risk Management, Sales, Team Building, Technical Recruiting, Training, Vendor Management

Education
Art institute of Minneapolis
Graphic Design

St. Cloud State University

Experience
Safelite Auto Glass  July 2011 - Present
Royal Tire Inc  October 2010 - June 2011
Petro Plus   November 2009 - October 2010
ABRA Auto Body & Glass   November 2008 - September 2009
ABRA Auto Body & Glass   January 2006 - October 2008
ABRA Auto Body & Glass   January 2004 - December 2005
FazFoods   May 2000 - January 2004
Tires Plus  May 1997 - May 2000
Tires Plus  May 1984 - May 1997

Skills
Team Building, Retail, Customer Satisfaction, Automotive, Management, Training, Profit, Recruiting, Leadership, Customer Service, Budgets, Sales, Customer Retention, Business Development, Coaching

Education
University of Minnesota - Carlson School of Management   2007 — 2007
Mini Course, Talent Acquisition

University of St. Thomas - Opus College of Business   1990 — 1990
Mini-MBA Course, Franchise

Minnesota School of Business   1972 — 1973
Business Management, Generals and Business

Normandale Community College   1971 — 1972
general

Richfield High School   1968 — 1971

Bloomington Lincoln

Experience
Haug Companies   March 2012 - Present
ABRA Auto Body & Glass   1999 - March 2012
US Bank  1998 - 1999
Cargill (Access Financial)   1995 - 1998

Skills
Financial Analysis, Budgets, Financial Reporting, Financial Risk, Forecasting, Mergers & Acquisitions, Finance, New Business Development, Sales, Strategic Planning

Education
University of St. Thomas - Opus College of Business   2000 — 2003
MBA, Finance

St. Cloud State University   1987 — 1992
BS, Finance

Experience
Axalta Coating Systems  May 2014 - Present
Axalta Coating Systems  June 2013 - Present
RR Custom Solutions LLC   January 2011 - June 2013
ABRA Auto Body & Glass   March 2007 - January 2011
ABRA Auto Body & Glass   February 2004 - January 2007
ABRA Auto Body & Glass   January 1996 - January 2004
Aon Consulting  January 1989 - March 1996
AON Corp.  January 1989 - February 1996
AON CORP>.   January 1989 - January 1992

Skills
Coaching, Training, Sales Management, Sales, Performance Management, Customer Service, Change Management, Recruiting, Retail, Leadership, Insurance, Public Speaking, Process Engineering, Policy Analysis, Microsoft Windows 98, Management, Automotive, Marketing, Business Strategy, Business Planning, New Business Development, Cross-functional Team..., Sales Process, Negotiation, Process Improvement, Operations Management, Team Building, Customer Retention, Profit, Continuous Improvement, Strategic Planning, Marketing Strategy, Program Management, Leadership Development, Automotive Aftermarket, Human Resources, Account Management, Selling, Business Development, Sales Operations, B2B, Inventory Management, Employee Training, Budgets, Purchasing, Strategy, Automobile, Vehicles, Customer Satisfaction, Product Development

Education
Northwood University   1979 — 1982
BS Degree; AA Degree, Business Management; Automotive Marketing & Management

Northwood University   1978 — 1982
Bachelor of Business Administration (B.B.A.), Management, Markett General, Accounting

Experience
Sandy Diggs Ins and Fin Svcs   November 2013 - Present
State Farm Insurance  May 2008 - November 2013
ABRA Auto Body & Glass   September 2007 - April 2008
Farmers Insurance  March 2005 - September 2007
Alaska Communications  October 2000 - March 2004

Skills
Marketing Strategy, Marketing, Insurance, Telecommunications, Team Building, Management, Sales, Leadership, Customer Service, Employee Training, Customer Retention, New Business Development, Cold Calling, CRM

Education
University of Phoenix   2004 — 2006
Masters, Marketing Management

University of Phoenix   2001 — 2004
Bachelors, Business

Experience
ABRA auto Body Waukesha, Wi.   July 2010 - Present
ABRA AUTO BODY & GLASS   2010 - 2010

Skills
Customer Satisfaction, Purchasing, Automotive Aftermarket, Automotive, Sales, Profit, Automobile, Sales Management, Vehicles, Customer Service, Process Improvement, Sales Process, Microsoft Office, Team Building, Negotiation, Continuous Improvement, Operations Management, Budgets, Sales Operations, Training, New Business Development, Account Management, Customer Retention

Education
Northwood University   1973 — 1976
Associate's degree, Automotive Marketing

Springfield High School   1967 — 1970
Liberal Arts and Sciences/Liberal Studies

Experience
Esurance  February 2007 - Present
United Collision Center   January 2003 - May 2005
ABRA Auto Body & Glass   1998 - 2001
ABRA Auto Body & Glass   1998 - 2001

Skills
ASE Certified, I-CAR Platinum, Claim, Property & Casualty..., Automobile, Property Damage, Liability, Insurance, Casualty, Claims Management, Subrogation, General Insurance, Customer Satisfaction, Collision, Claims Resolution, Process Improvement, Team Building, Claim Investigation, Training, Management, Negotiation, Claims Handling, Customer Retention, Customer Service, Automotive Aftermarket, Sales, Pricing, Motorcycle

Education
Gainesville State College   1991 — 1992
Associate of Arts (A.A.), Sociology

Tennessee Technological University   1981 — 1983

Experience
Thomsen & Nybeck, P.A.   May 2001 - Present
ABRA Auto Body & Glass   1993 - 1999

Skills
Civil Litigation, Trials, Legal Assistance, Litigation Support, Westlaw, Litigation, Construction Law, Hearings, Commercial Litigation, Legal Research, Courts, Intellectual Property, Criminal Law, Legal Writing, Copyright Law, Customer Service

Education
Cooper High School   1968 — 1971
General

North Hennepin Community College
Paralegal

Experience
Twin Cities Auto Glass, INC   March 2012 - Present
ABRA Auto Body & Glass   March 2007 - May 2011
MSI Insurance  November 2000 - December 2005

Skills
Microsoft Office, Management, Team Building, Vehicles, Insurance, Customer Service, Purchasing, Property & Casualty..., Parts, Glass, Small Business, Sales, Sales Management, General Insurance, Customer Retention, Customer Satisfaction, Warranty, Motorcycle, Account Management, Dealers, Commercial Lines, Umbrella Insurance, Term Life Insurance, New Business Development, Microsoft Excel, Workers Compensation, Liability, Commercial Insurance, Selling, Marketing, Automobile, Casualty

Education
Normandale Community College   1997 — 1999

Burnsville High School   1995 — 1997

Experience
Jordan Agency, Inc.   November 2007 - Present
ABRA Auto Body & Glass   September 2005 - November 2008
ABRA  2005 - 2008

Skills
Insurance, Motorcycle, Renters, Boat, Home, Snowmobile, Homeowners, Disability Insurance, Long-term Care, Automobile, Property & Casualty..., Commercial Insurance

Education
KAPLAN UNIVERSITY   2008 — 2008
DEGREE/LICENSE, PERSONAL/COMMERCIAL INSURANCE

Northwestern College   2003 — 2008
BA, BIBLE/COMMUNICATION W/BROADCASTING

Experience
ABRA Auto Body & Glass   January 2006 - Present
Enterprise Rent-A-Car  September 1999 - January 2006

Skills
Sales Management, Customer Service, Customer Relations, Cold Calling, Insurance, Negotiation, Account Management, Strategic Planning, Budgeting, Public Speaking, New Business Development, Coaching, Customer Retention, Budgets, Sales, Sales Operations, Sales Process, Selling

Education
St. Cloud State University   1995 — 1999
BA, Speech Communication

Experience
Wells Fargo  November 2010 - Present
Wells Fargo Financial  February 2007 - November 2010
ABRA Auto Body & Glass   2001 - 2007
Harmon AutoGlass MN  1997 - 1999

Skills
Financial Analysis, Banking, Credit, Financial Reporting, Strategic Financial..., Process Improvement, Essbase, Financial Services, Finance, Portfolio Management, Management, Financial Modeling, Risk Management, Business Strategy, Relationship Management, Consumer Lending, Financial Risk

Education
The University of South Dakota   1993 — 1996
BS/BA, Accounting

Experience
ABRA Auto Body & Glass   June 2011 - Present
Coldwell Banker NRT Development Advisors  September 2004 - June 2011
LGD Communications  July 2003 - January 2004
HomeBanc Mortgage  November 2001 - May 2002
Zimmerman Advertising  January 1995 - September 2001

Skills
Advertising, Contract Negotiation, New Business Development, Sales, Event Planning, CRM, Marketing, Leadership, Sales Management, Marketing Strategy, Management, Competitive Analysis, Budgets, Customer Retention, Customer Service, Real Estate, Sales Process

Education
Georgia Institute of Real Estate   2002 — 2002
Sales License, Real Estate

Palm Beach Community College   1992 — 1994
Biology

Experience
ABRA Auto Body & Glass   June 2012 - Present
Harris Teeter  February 2011 - September 2011
The Bi-State Develpment Agency dba Metro  August 2006 - October 2009

Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Photoshop, Social Media, Teamwork, Public Speaking, C++, Java, HTML, English, C, Matlab, Windows, Event Planning, AutoCAD, Team Leadership, History, Guided Tours, Customer Oriented, Tourism, Customer Experience, Management, Project Planning, Team Building, Automotive, Vehicles, Parts, Sales, Automobile, Strategic Planning, Marketing, Marketing Strategy, Customer Satisfaction, Leadership, Inventory Management, Sales Management

Education
NASCAR Technical Institute   2010 — 2011
Automotive Technology, Automotive Technology / Nissan Technology, 3.5

SWIC   2001 — 2002
none, Communication and Media Studies

Experience
ABRA Auto Body & Glass   October 2009 - Present
ABRA Auto Body & Glass   June 2009 - Present
Hill Country Music Inc   1976 - 2015
Hanover Insurance  2005 - 2008
USAA Auto Claims   1996 - 2007

Skills
Mediation, Arbitration, Microsoft Office, Claims Management, Insurance, Property & Casualty..., Claim, Automobile, General Insurance, Process Improvement, Customer Satisfaction, Liability, Negotiation, Team Building, Coaching, Customer Service, Training, Operations Management, Performance Management, Subrogation, Motorcycle, Budgets, Strategic Planning, Customer Retention, Profit, Parts, New Business Development, Business Planning, Continuous Improvement, Collision, Sales, Automotive, Automotive Aftermarket, Management, Vehicles, Sales Management, Property Damage, Automotive Repair, Claims Handling, Leadership, CCC Pathways, Claim Investigation, Warranty, Contract Negotiation

Education
Darden Business School   1998 — 1999

University of Maryland College Park   1975 — 1979
Bachelor of Science

Experience
ABRA Auto Body & Glass   January 2012 - Present
Ziebart International  January 2006 - January 2012

Skills
Account Management, Social Media, Photoshop, Illustrator, InDesign, Customer Service, Customer Relations, Microsoft Office, Excel, Word, Inventory Management, PowerPoint, Problem Solving, Retail, Customer Satisfaction, Scheduling, Outlook, Budgeting, Administration

Education
Southwestern Illinois College   2010 — 2012
ACRT

Mt. Zion High School

Experience
PowerObjects  February 2015 - Present
PowerObjects  February 2014 - Present
PowerObjects  September 2012 - February 2014
ABRA Auto Body & Glass   2011 - 2012
Boulay Heutmaker Zibell   2009 - 2011
Geek Squad  2003 - 2008

Skills
Business Analysis, Microsoft Dynamics, Microsoft CRM

Education
University of Minnesota-Twin Cities   2003 — 2008

Experience
ABRA Auto Body & Glass   August 2003 - Present
Outback Steakhouse  August 2001 - August 2003
Coldwell Banker Real Estate  June 1995 - January 2001

Skills
Organization, Time Management, First Time Home Buyers, Communication, Innovation, Collaborative Problem...

Education
UC Berkeley   1993 — 1995
Bachelor of Arts (B.A.)

San Diego State University-California State University   1991 — 1993
Bachelor of Arts (B.A.)

Experience
Seminary Home of Red Wing   June 2010 - Present
ABRA Auto Body & Glass   July 2012 - August 2012

Education
St. Cloud State University   2012 — 2016
Marketing

Experience
fargo automotive   June 1995 - Present
ABRA Auto Body & Glass   June 1991 - June 1995

Skills
Customer Service, Process Improvement, Team Building, Microsoft Excel, Microsoft Office, Retail, Cashiering, Loss Prevention, Merchandising, Event Planning, Sales Process, Automotive Aftermarket, Automotive, Customer Satisfaction, Vehicles, Automobile, Automotive Repair, Inventory Management, Parts

Education
North Dakota State College of Science   1979 — 1981
Associate’s Degree, Autobody/Collision and Repair Technology/Technician

Experience
ABRA Auto Body & Glass   June 2015 - Present
Service King Collision Repair Centers  October 2006 - May 2015
Sterling Autobody Centers  September 2012 - June 2014
Sterling Autobody Centers  September 2010 - September 2012
Sterling Autobody Centers  August 2008 - September 2010
Sterling Autobody Centers  August 2007 - August 2008
Sterling Autobody Centers  October 2006 - August 2007
Dominick's  January 1989 - May 2006

Skills
Customer Satisfaction, Automotive, Team Building, Customer Retention, Operations Management, Customer Service, Automobile, Vehicles, Leadership, Automotive Aftermarket, Parts, Automotive Repair, Continuous Improvement, Sales Management, Process Improvement, Budgets, Strategic Planning, Team Leadership, Business Strategy, Training, P&L, Insurance, Human Resources, Quality Assurance, Team Management, P&L Management, Staff Development, Kaizen, Territory Development, Staff Management, Process Management, Territory Management

Education
Northwestern University
Business Administration and Management, General

Experience
Direct link courier   September 2015 - Present
ABRA Auto Body & Glass   March 2015 - June 2015
Fire house causal living store   April 2013 - March 2015
Champagne Logistics  June 2012 - September 2012

Education
NASCAR Technical Institute   2009 — 2010
Automobile/Automotive Mechanics Technology/Technician