Affiliated Computer Services
Industry: Information technology company
DescriptionAffiliated Computer Services Inc. was a company that provided information technology services as well as business process outsourcing solutions to businesses, government agencies, and non-profit organizations. ACS was based in Dallas, Texas. ACS was ranked at number 341 on the 2010 Fortune 500 list. Number of employees: 74,000 – (June 2009) Headquarters: Dallas, Texas, United States Founder: Darwin Deason Founded: 1988 Parent organization: Xerox Subsidiaries: Affiliated Computer Services International B.V.,
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Affiliated Computer Services Employees
Cisco Systems March 2007 - Present
Affiliated Computer Services March 2001 - March 2007
Cisco Systems 2000 - 2001
United Airlines 1999 - 2000
Skills
Program Management, Change Management, Cross-functional Team..., Integration, Leadership, Management, PMO, Process Improvement, Requirements Analysis, Project Management
Education
San Jose State University 1996 — 2000
BS, MIS and Accounting
First Call Resolution, LLC January 2014 - Present
First Call Resolution, LLC April 2013 - Present
South Coast Head Start January 2011 - April 2013
Affiliated Computer Services August 2010 - February 2011
Skills
Early Childhood..., Customer Service, Microsoft AX, Microsoft Excel, Desk.com, Customer Support, Technical Support, Call Centers, Customer Satisfaction
Education
Southwestern Oregon Community College 2011 — 2014
Associate's degree, Early Childhood Education and Teaching
Extended Stay America March 2015 - Present
Xerox October 2006 - April 2015
Affiliated Computer Services October 2006 - December 2008
TIAA-CREF March 2006 - September 2006
American Express Financial Advisors November 2003 - February 2006
Nextel June 1999 - October 2003
Skills
Call Center, Vendor Management, Process Improvement, Outsourcing, Customer Experience, Strategic Planning, Project Management, Customer Service, Workforce Management, Operations Management, Customer Satisfaction, Strategic Financial..., Forecasting, Talent Acquisition, Team Building, Team Leadership, Call Centers, Program Management, Performance Management, Training, CRM, Cross-functional Team..., Recruiting, Management, Business Process..., Strategy, Change Management, Account Management, Leadership, Business Analysis, Business Development, Telecommunications, P&L Management, Team Management, New Business Development, Executive Management, Contract Negotiation, BPO, Customer Retention, Employee Relations, Sales, Sales Management, Sales Operations
Education
Southeastern Louisiana University 1995 — 1999
BS, Microbiology/Chemistry
Microsoft January 2015 - Present
Microsoft May 2013 - December 2014
Microsoft June 2010 - May 2013
Microsoft December 2007 - June 2010
Microsoft April 2006 - December 2007
DPR Construction, Inc. April 2001 - April 2006
University of Phoenix 2001 - 2003
Affiliated Computer Services January 1998 - January 2001
Skills
Cloud Computing, Pricing, Business Strategy, Product Planning, Product Strategy, Software Licensing, Microsoft Licensing, Product Management, Windows Azure, Employee Training, Project Management, Scalability, Enterprise Software, SaaS, Partner Management, Go-to-market Strategy, Business Intelligence, Strategy, Management, Product Marketing, Strategic Partnerships, Program Management, Cross-functional Team...
Education
University of California, Davis - Graduate School of Management 2003 — 2005
MBA, Technology Management and Marketing
San Jose State University 1998 — 1998
BA, History
ClubCorp March 2015 - Present
Softcard February 2013 - January 2015
Technisource March 2012 - February 2013
Commercial Metals Company November 2007 - March 2012
Affiliated Computer Services 2005 - 2007
Affiliated Computer Services 2003 - 2005
Gateway 2002 - 2003
Stream International March 1997 - February 1998
Skills
IT Service Management, Active Directory, Disaster Recovery, Help Desk Support, ITIL, Software Documentation, Incident Management, BMC Remedy, Technical Support, Windows, Problem Solving, Change Management, Troubleshooting, Servers, Microsoft Exchange, Windows Server, System Administration, Networking, Information Technology, Software Installation, System Deployment
Education
Stephen F. Austin State University 1998 — 2002
BBA, Buisness
IBM July 2012 - Present
IBM Global Process Services Delivery August 2010 - Present
Pershing May 2010 - August 2010
InvestLink Technologies 2009 - 2010
ACS May 2005 - January 2009
Affiliated Computer Services August 2003 - May 2005
Mellon HR Solutions February 2002 - August 2003
Mellon HR Solutions January 1994 - February 2002
Skills
Vendor Management, OMNI, 401k, Benefits Administration, Internal Audit, Outsourcing, Pensions, Benefits, Defined Benefit, Employee Benefits, Project Management, Change Management, Mergers & Acquisitions, Business Analysis, Risk Management, SDLC, Program Management, Service Delivery, BPaaS, Leadership, CRM, Strategy, Management
Education
St. John's University, The Peter J. Tobin College of Business 1995 — 2002
BS, Business Management
Texas Department of Public Safety September 2009 - Present
Policy Studies Incorporated April 2006 - May 2008
Affiliated Computer Services July 2005 - March 2006
Federal Reserve Bank of Dallas July 1982 - February 2002
Skills
Program Management, Leadership, Management, Team Building, Quality Assurance, Budgets, Strategic Planning, Analysis, Testing, Government, Access, Databases, Negotiation, Software Development, Coaching, Microsoft Office, Microsoft Excel, Time Management, Security, Software Documentation
Education
TechSkills 2008 — 2008
Project Management
Leonard Hawes Real Estate School 2002 — 2002
Real Estate
Southern Methodist University - Cox School of Business 1996 — 1998
Banking
Texas A&M University-Commerce 1976 — 1979
Bachelor of Science, Major: Computer Science; Minor: Business Administration
UNISLINK January 2013 - Present
Special Computing January 2011 - December 2012
Affiliated Computer Services January 2009 - October 2010
Western Washington Appraisal Services 2007 - 2009
COMMUNICATION TECHNOLOGIES 2002 - 2007
Illuminet (Verisign) September 1999 - July 2001
McLane Company 1997 - 1998
Skills
Recruiting, Human Resources, Applicant Tracking..., Benefits Administration, Talent Acquisition, PeopleSoft, Employee Relations, HRIS, Employee Benefits, Onboarding, Performance Management, Payroll, Training, Technical Recruiting, Time Management, Data Entry, Events Coordination, Conflict Resolution, Department Budgeting, Newsletters, Train New Employees, Computer Software..., Public Speaking, Customer Service, Travel Management, Expense Auditing, Budget Monitoring, QuickBooks, Accounts Payable, Accounts Receivable, Client Liason, Administrative..., Employee Training, Management, Personnel Management, Invoicing, New Hire Orientations, Budgets, Call Centers, Administration
Education
The Evergreen State College 2004 — 2006
Human Resources Management/Personnel Administration, General
Tacoma Community College 1993 — 1996
Associates of Applied Science, Administration of Justice, Graduated with High Honors
Accenture September 2013 - Present
Accenture February 2010 - August 2013
Accenture Ltd July 2007 - February 2010
Affiliated Computer Services August 2005 - April 2007
Skills
SAP, Integration, Consulting, Process Improvement, Project Management, Requirements Gathering, Project Planning, Project Plans, Data Migration, Data Conversion, Cutover, SAP HR, Business Process, PMP, Testing, Project Delivery
Education
Southern Methodist University 2003 — 2007
BS
Cincinnati Country Day 1987 — 2003
High School Diploma
M&C Associates May 2012 - Present
Affiliated Computer Services May 2009 - May 2012
Capital Communications FCU May 2008 - August 2008
Skills
ACD, IVR, PBX, Nortel, ISDN, H.323, Call Routing, Telephony, Voice Mail, TCP/IP, OSI Model, LAN, WAN, Routing, LAN Switching, Codecs, DHCP, MS Office Suite, C++, Unix, Microsoft Office, BGP, Telecommunications, Windows, Contact Centers, XP, Routers, Switches, Cisco Technologies, LAN-WAN, VPN, Call Centers, Active Directory, Disaster Recovery, Networking, Windows Server, Avaya, Avaya Technologies
Education
State University of New York Institute of Technology at Utica/Rome 2006 — 2009
BS, Telecommunications, GPA 3.61/4.00
ADCom Solutions September 2002 - Present
Affiliated Computer Services January 2000 - September 2002
AT&T June 1996 - December 1999
Skills
Cloud Computing, Solution Selling, Managed Services, Professional Services, Unified Communications, MPLS, Co-location, Data Center, VoIP, WAN, Telecommunications, Wireless, Ethernet, Cisco Technologies, Direct Sales, T1, Carrier Services, Management, Account Management, Telephony, Strategic Partnerships, Troubleshooting, SaaS, IT Management, Sales, IP, Channel Partners, LAN-WAN, Network Design, Security, Switches, Project Management
Education
Shorter College 1997 — 2000
Bachelor of Science (BS), Business Administration and Management, General
AT&T November 2011 - April 2015
Convergys July 2011 - November 2011
Time Warner Cable January 2009 - August 2011
Affiliated Computer Services August 2003 - September 2008
Travelocity June 2000 - July 2003
American Airlines January 1997 - July 2000
US Air Force November 1979 - January 1989
Skills
Customer Service, Telephone Skills, Outlook, Proficient in Microsoft..., Sabre, Ubuntu, Excel, Microsoft Office, Customer Relations, Teamwork, Airlines, Word, Problem Solving, Travel, Wireless Telephony, Writing, Supervisory Skills, ICOMS, Telegence, Hiring, Call Center, Wireless, Team Building, PowerPoint, Customer Satisfaction, Mentoring, Documentation, Scheduling, Coaching, Call Centers, Management, Leadership, Workforce Management, Customer Experience, Software Documentation, VoIP, Customer Retention, Outsourcing, Telecommunications, Account Management, Training, Networking, Team Leadership
Education
St. Mary's University School of Law 1997 — 2000
LAW
St. Mary's University 1994 — 1995
MA, Political Science
The University of Texas at San Antonio 1990 — 1994
BA, Political Science
Bloomington High School 1975 — 1979
General Studies
Zion Oil & Gas, Inc. February 2013 - Present
Zion Oil & Gas, Inc. April 2011 - January 2013
Monitronics International November 2006 - April 2011
First Worthing November 2005 - August 2006
Affiliated Computer Services February 2005 - October 2005
Genpass Technologies October 2001 - February 2005
Monarch Dental February 1998 - October 2001
Maxus Energy Corporation June 1994 - February 1998
Skills
General Ledger, Financial Reporting, Management, Financial Analysis, Leadership, Cost Accounting, Internal Controls, Auditing, Payroll, Account Reconciliation, Fixed Assets, Financial Accounting, Budgets, Financial Statements, Business Process..., GAAP, Accounting, Business Strategy, Tax Preparation, Balance Sheet, Team Building, Customer Service, Accounts Payable, Variance Analysis, Cash Flow Forecasting, Financial Audits, Strategic Planning, Analysis, Risk Management, Sarbanes-Oxley, Process Improvement, Mergers, Mergers & Acquisitions, Access, Finance, Microsoft Excel, Business Analysis, Business Planning, Managerial Finance, Sarbanes-Oxley Act, Inventory Management, Forecasting, CPA, SAP, Microsoft Office, SEC filings, Time Management, QuickBooks, Executive Management, Small Business
Education
The University of Dallas 2010 — 2013
Master of Business Administration (MBA), Management, 3.92 GPA
Stephen F. Austin State University 1989 — 1994
BBA, Accounting
Keystone Foods September 2005 - Present
Affiliated Computer Services August 1988 - September 2005
Skills
Food Industry, Food, Continuous Improvement, Food Safety, Supply Chain
Education
Somerset Community College 1994 — 2002
Associate in Applied Science, Business Technology/MIS Option
Workforce Essentials March 2012 - Present
NextJob, Inc. January 2009 - Present
CareerSource Palm Beach County September 2009 - February 2012
CareerSource July 2007 - August 2008
Arbor Education and Training October 2006 - June 2007
Arbor Education and Training April 2005 - October 2006
ACS inc. July 2004 - April 2005
Affiliated Computer Services February 2001 - June 2004
Skills
Workforce Development, Disability Services, Resume Writing, Career Counseling, Career Services, Career Advising, Career Transitions, Career Assessment, Employment, Employment Counseling, Community Networking, Internet Mining, Resume Mining, Job Fairs, Non-profit Events, Unemployment Claims, Welfare, Job Descriptions, Job Posting, Job Search, Career Exploration, Job Search Strategies, Great People Skills, Natural Leader, Service Minded, Mature, Independent Thinker, Outgoing, Eager To Learn, Able To Work Under..., Multitasker, Sensitive, Team Motivator, Lead By Example, Talent Identification, Coaching, Internet Research, Salary Negotiation, Interviewing, Employee Relations, Talent Acquisition, Hiring, Career Development, Interview Coaching, Customer Service, Employee Engagement, Interview Preparation, Public Speaking, Social Networking, Talent Management
Education
Everest University 1985 — 1987
BS, Business Administration
State University of New York at Delhi 1983 — 1985
AAS, Hospitality Management
Dynamic Works Institute
CWDP-JSS, Workforce Development
Marc Gold & Associates 2013 — 2013
Attended 8 day Course trained by Michael Callahan, Discovery, Customized Employment, Job Development
Career Coach Institute 1991 — 2008
CWDC, Certified Workforce Development Career Coach
Apollo Group February 2013 - March 2014
Apollo Group February 2011 - February 2013
Affiliated Computer Services September 2008 - February 2011
Affiliated Computer Services July 2004 - September 2008
University Termite & Pest Control, INC. August 1998 - June 2004
Skills
Microsoft Excel, Microsoft Word, Life Coaching regarding..., Coloring Therapy, Critical Thinking, Higher Education, Visio, Training, Adult Education, Student Financial Aid, Outlook, PeopleSoft, Creative Writing, PowerPoint, Editing, Data Entry, Resume Writing, Spreadsheets, Facebook, Teaching, Fundraising, Team Building, Student Development, Administrative..., Technical Writing, Data Analysis, Student Affairs, Curriculum Development, Leadership Development, Team Leadership, Newsletters, Research, Event Planning, Retaining Customers, Conflict Resolution, Public Speaking, Social Networking, Campus, Grants, Proofreading, Student Counseling, Psychology, Career Counseling, Psychotherapy, Office Management, Teaching Adults, Staff Development, Admissions, Distance Learning, Telephone Skills
Education
Southern New Hampshire University 2015 — 2018
Bachelor’s Degree, Psychology
Mesa Community College 1991 — 1995
None...didn't go for a degree...went to learn something., Double Major in English and Education
Mesa High School 1988 — 1991
High School Diploma, General Studies
The Party Staff, Inc. 2013 - 2013
Almaden Oaks Realtors February 2009 - August 2011
Sylvan Learning January 2007 - November 2008
Affiliated Computer Services July 2006 - December 2006
McDonald's Corporation March 2006 - July 2006
Skills
Microsoft Office, Microsoft Excel, Proficient Typing Skills, Problem Solving, Digital Photography, Customer Service
Education
Metro Education 2007 — 2007
GED
San Jose City College
Computer and Information Sciences, General
AccuRecords Bookkeeping Services January 2009 - Present
CommScope May 2007 - January 2009
Affiliated Computer Services April 2005 - October 2006
TXU November 2000 - March 2005
Skills
Payroll, Accounting, Invoicing, Internal Audit, QuickBooks, Bank Reconciliation, Financial Accounting, Financial Statements, General Ledger, Sarbanes-Oxley Act
Education
Stephen F. Austin State University 1981 — 1985
BBA, Business Administration - Accounting
Capital One Bank April 2008 - Present
Affiliated Computer Services November 2000 - April 2008
Affiliated Computer Services September 1998 - April 2008
Skills
Disaster Recovery, Data Center, ITIL, IT Operations, Active Directory, Incident Management, Vendor Management, Help Desk Support, Windows Server, Business Continuity, IT Service Management, Troubleshooting, IT Management, Sla, Visio, Business Analysis, Service Delivery, Service Desk, IT Strategy, Information Security, System Deployment, VMware, Citrix, System Administration, Servers
Education
Tarrant County College
TriZetto Corporation August 2015 - Present
HealthEdge September 2013 - August 2014
HealthEdge January 2010 - August 2014
Affiliated Computer Services 2008 - 2009
Adaptis January 2006 - June 2008
Skills
Healthcare, SaaS, Enterprise Software, Healthcare Information..., Business Process..., Business Development, Account Management, CRM, Strategy, Medicare, Management Consulting, Sales Management, Strategic Planning, Solution Selling, Selling, BPO, Healthcare Information..., Software Solution Sales, Sales, Process Improvement
Education
Texas Tech University
Southern Methodist University
ADP August 2014 - Present
Xerox State Healthcare LLC June 2008 - August 2014
Responsive Caregivers of Hawaii 2007 - 2008
Tire Discounters, Inc. 2004 - 2005
Affiliated Computer Services September 2002 - October 2004
Skills
Employee Relations, Recruiting, Performance Management, Leadership Development, Human Resources, Program Management, Management, Talent Management, Strategic Planning, Customer Service, Vendor Management, Succession Planning, Leadership, Process Improvement, Policy, Training, Consulting, Business Analysis, Team Building
Education
Walden University 2011 — 2012
Masters, MS in Leadership, Leadership Development, 4.0
Tarleton State University 2005 — 2007
BA, Business
Genentech June 2014 - Present
Genentech December 2009 - May 2014
Genentech USA February 2006 - December 2009
Genentech, Inc. February 2003 - February 2006
Affiliated Computer Services 2002 - 2003
Corio 2000 - 2002
Visa 1999 - 2000
Amdahl 1992 - 1999
Skills
Vendor Relations, Outsourcing, Vendor Management, Negotiation, Business Process..., PMP, Process Improvement, Program Management, Cross-functional Team..., Change Management, IT Strategy, Project Management, CRM, Business Analysis, ERP, Managed Care, Business Development, Biotechnology, Pharmaceutical Industry, Strategic Planning, Contract Negotiation, Business Strategy, Product Management, Project Portfolio..., Endocrinology, Strategy, Lifesciences, Oncology, Product Launch, Rheumatology, Neurology
Education
Santa Clara University 1996 — 1999
MBA, Marketing
San Jose State University 1987 — 1991
BS, Business Administration
Banker's Toolbox October 2015 - Present
Suddenlink Communications February 2014 - September 2015
MedPro Staffing Personnel September 2013 - February 2014
DentaQuest June 2013 - August 2013
Xerox August 2011 - June 2013
ACS, a Xerox Company February 2010 - August 2011
Affiliated Computer Services November 2009 - February 2010
Guaranty Bank December 2007 - October 2009
St. Edward's University 2007 - 2009
Affiliated Computer Services January 2006 - December 2007
Skills
Change Management, Process Improvement, Leadership Development, Coaching, Performance Management, Organizational..., Team Building, Training, Employee Relations, Call Center, Onboarding, Program Management, Talent Management, Instructional Design, Vendor Management, Customer Service, Training Delivery, Project Management, Team Leadership, Strategic Planning, Employee Benefits, Management, Marketing, Call Centers, Policy, Cross-functional Team..., Leadership, Account Management, Human Resources, Employee Training, CRM, Business Process..., Analysis, Strategy, Consulting, Project Planning, Management Consulting, Quality Assurance, Organizational..., Succession Planning, Business Planning, Staff Development, E-Learning, Customer Satisfaction, Employee Engagement, Workshop Facilitation, Instructor-led Training, Interviews, Recruiting, Executive Coaching
Education
St. Edward's University 2007 — 2009
MS, Organizational Leadership and Ethics
University of Louisiana at Lafayette 1981 — 1985
BA, Communications
Children's Healthcare of Atlanta May 2008 - June 2013
Harper & Associates Family Medicine July 2002 - May 2008
Affiliated Computer Services January 1999 - January 2002
Skills
Front to Back Office, Customer Service, Call Centers, Medical Billing, Telemetry, Phlebotomy
Education
Strayer University-Georgia 2010 — 2012
Associate's degree, Business Administration and Management, General
Omni Tech Institute 2006 — 2007
Information Technology
Georgia Medical Institute 1989 — 1990
Certificate, Medical/Clinical Assistant
New York City Transit February 2014 - June 2015
Springer Science+Business Media March 2012 - February 2014
BlackRock January 2010 - March 2012
Egenera, Inc. April 2006 - January 2009
Affiliated Computer Services July 2005 - April 2006
ABC 33/40 June 2002 - July 2005
Paragon Computer Professionals, Inc. November 1998 - June 2002
The Connors Group 1997 - 1998
PC Help Services, Inc. 1996 - 1997
Skills
Operations Management, Service Management, Client Services, Problem Solving, Service Delivery, IT Service Management, Customer Relations, Data Center, Disaster Recovery, Troubleshooting, Vendor Management, ITIL, Technical Support, Active Directory, Team Leadership, Management, Cloud Computing, Leadership, Project Management, Change Management, Pre-sales, Account Management, Quality Assurance, IT Management
Education
Stevens Institute of Technology 2000 — 2004
Master of Science, Management Information Systems, Project Management
Synergistics Computer Learning Center 1998 — 1998
CSSA, Client Server & System Administrator
William Paterson University of New Jersey
BS & Minor, Sociology, Computer Science
The Chubb Institute 1996 — 1996
NEDC, Network Engineering & Data Communications
AT&T January 2010 - Present
ABS Group of Companies, Inc. 2009 - April 2010
Astadia, Inc. 2008 - 2008
Affirmative Insurance Holdings, Inc. October 2006 - December 2007
Affiliated Computer Services June 2006 - August 2006
Skills
Intellectual Property, Legal Writing, Cloud Computing, Negotiation, Real Estate, Management, Privacy Law, Licensing, Corporate Law, Corporate Governance, Litigation Management, Employment Law, Security, Litigation, Mergers & Acquisitions, Software Licensing, Legal Assistance, Telecommunications, Commercial Litigation
Education
Southern Methodist University Dedman School of Law 2005 — 2006
LLM, Masters in Law
The University of Hull 1986 — 1989
LLB(Honors), - Barrister at Law, England & Wales
Zachry Corporation 2008 - Present
Zachry Corporation November 2007 - Present
ACS October 2004 - October 2007
Affiliated Computer Services 2004 - 2007
Zachry COnstruction Corp June 2000 - October 2004
H.B. Zachry June 1993 - June 2000
La Quinta September 1984 - June 1993
Texas State Board of Public Accountancy June 1981 - June 1983
Education
St. Edwards University 1978 — 1981
BS
Navin Haffty & Associates April 2011 - Present
Vanguard Health Systems October 2008 - April 2011
ACS Healthcare Solutions January 1999 - October 2008
Affiliated Computer Services 1999 - 2008
Meditech 1997 - 1999
Fallon Ambulance January 1993 - November 1997
Skills
CPOE, Meditech, Healthcare Consulting, HL7, Clinical Research, Hospitals, Integration, EHR, EMR, Healthcare Information..., Informatics, Process Improvement, Ambulatory, Software Implementation, Health Information..., Healthcare, HIPAA
Education
Suffolk University - Sawyer Business School 1995 — 1997
MPA, Healthcare
University of Massachusetts, Amherst 1990 — 1995
BA, Exercise Science
Human Resources Consultant October 2013 - Present
Girl Scouts of Utah 2008 - Present
Ancestry.com October 2012 - October 2013
The Valley Journals October 2007 - October 2012
Dollar Financial Group February 2003 - September 2004
Acclaim Entertainment August 2002 - February 2003
Affiliated Computer Services September 1999 - July 2002
The Russell Group September 1997 - September 1999
Qualified Personnel July 1995 - September 1997
Skills
Human, Recruiting, Employee Relations, HRIS, Performance Management, Hiring Practices, Policy Analysis, Talent Management, Organizational..., Policy, Coaching, Call Centers, Employee Benefits, Human Resources, Leadership Development, Applicant Tracking..., Interviews, Strategic Planning, Succession Planning, Employee Engagement, Talent Acquisition, Training, Management, Leadership, Hiring, Data Analysis, Employee Training, Temporary Placement, Deferred Compensation, Technical Recruiting, Strategy, Social Networking, Benefits Administration, CRM
Education
Spring Arbor University 1992 — 1994
Bachelor's degree, Management and Organizational Development
Utah Valley State College 1984 — 1987
Associate's degree, Business Management
Symantec 2011 - Present
Symantec 2008 - 2011
Vontu (Acquired by Symantec) 2007 - 2008
Microsoft 2006 - 2007
Affiliated Computer Services 2004 - 2006
Skills
Cloud Computing, Distributed Systems, Enterprise Software, Web Development, Agile Methodologies, Start-ups, Software Development, Web Services, Security, Java Enterprise Edition, Software Design, Software Engineering, Software Project..., Scalability, SaaS
Education
Southern Methodist University - Cox School of Business 2002 — 2004
MBA
Southern Methodist University
Bachelor's, Computer Science
Good Shepherd Episcopal School March 2014 - Present
Holistic Solutions Inc. January 2013 - Present
IT consultant Self Employed October 2011 - May 2014
Commercial Metals Company May 2007 - September 2011
Affiliated Computer Services May 1999 - May 2007
Skills
Process Improvement, Software Documentation, Mediation, Alternative Dispute..., Transformative Mediation, Family Mediation, Conflict Management, Conflict Analysis, International Conflict, V3 Foundation, ITIL v3 Foundations..., ITIL Certified, Help Desk Support, ConsoleOne, Zenworks, Remote User Support, IT Hardware Support, Desktop Application..., Desktop Deployment, Desktop Imaging, IT Documentation, End-user manuals, Procedural Documentation, Global Application..., IT Service Delivery, Service Improvement..., Change Control, Change Control Board, Change Management, Process Improvement..., Business Process Mapping, SIPOC, RACI, Fishbone, 5 Why, Pareto Analysis, Histograms, Microsoft Office, Adobe Acrobat, Visio, Workflow Diagrams, SAP, ITIL, Training, Troubleshooting, Disaster Recovery, Active Directory, Incident Management, Conflict Resolution, Service Desk
Education
Southern Methodist University 2010 — 2011
Master of Arts, Dispute Resolution Conflict Managment
University of North Texas 2003 — 2006
BA, Anthropology
Ernst & Young October 2005 - September 2006
Affiliated Computer Services April 2003 - November 2004
Nortel Networks 1985 - 1994
Atlantic Richfield 1982 - 1985
Skills
Patient Insurance..., Alien Immigration Issues
Education
Southern Methodist University - Cox School of Business
BBA
BROWZ LLC May 2005 - Present
BROWZ LLC May 2005 - 2008
Affiliated Computer Services 2002 - 2005
Amazon.com 2002 - 2003
Gateway 1998 - 2001
Z-Clip International Fence Systems, LLC 1995 - 1998
Laboratorios E-Maxx Ltda. 1993 - 1995
Skills
Six Sigma, Project Management, Business Process..., Team Building, Process Engineering, Professional Services, Leadership, Lean Manufacturing, Change Management, Process Improvement, Team Leadership, Management, Program Management, Vendor Management, Business Strategy, Risk Management, SaaS, Account Management, Business Development, Strategic Planning, Cross-functional Team...
Education
Southern Utah University 1988 — 1992
Bachelor's degree, Business Administration
Amazon Web Services November 2014 - Present
Savi Technology January 2013 - October 2014
Savi Technology January 2013 - October 2014
GIS December 2009 - January 2013
Affiliated Computer Services September 2006 - December 2009
Skills
Web Services, Java, C#, .NET, Agile Methodologies, Linux, Virtualization, WCF, Networking, SaaS, Databases, Distributed Systems, OOP, Architectures, Amazon Web Services..., Silverlight, Cloud Computing, Load Balancing, DevOps, Docker, Node.js, High Availability, High Availability..., Amazon VPC, Amazon EC2, Amazon SQS, Microsoft SQL Server, Apache ZooKeeper, Apache Kafka, Apache Storm
Education
Sullivan University 2009 — 2011
MSIT, Information Technology Management
Sullivan University 2006 — 2008
BSIT, Information Technology
Taco Bueno Restaurants June 2015 - Present
Rent-A-Center May 2013 - Present
Rent-A-Center August 2011 - Present
Dallas Market Center August 2009 - August 2011
Affiliated Computer Services November 2005 - August 2009
ACS November 2005 - October 2008
United States Air Force January 2002 - April 2005
Skills
Mergers, Cross-functional Team..., Business Process..., Employee Relations, Talent Acquisition, Applicant Tracking..., Human Resources, Recruiting, Onboarding, Benefits Administration, Performance Management, Succession Planning, HRIS, Sourcing, Operations Management, Labor Relations, Hiring, Training, Mergers & Acquisitions, Employee Engagement, Management, Project Management, Process Improvement, Employee Benefits, Deferred Compensation, ADP Payroll, Payroll, PeopleSoft, Personnel Management, New Hire Orientations, Workforce Planning, Talent Management, Employee Training, Temporary Placement, Internet Recruiting, Interviews, Organizational..., HR Policies, FMLA, Technical Recruiting, Employment Law, Taleo, Conflict Resolution, Leadership Development, Organizational..., HR Consulting, Screening, Leadership, College Recruiting, Coaching
Education
OSHA Training Institute, Southwest Education Center 2009 — 2010
In Progress, Certified Safety & Health Official (CSHO)
The University of Texas at Dallas 2007 — 2010
MBA, Accounting
Southern Illinois University, Carbondale 2002 — 2005
B.S, Adult Education/ HR
IBM Corporation (CTG) May 2010 - Present
Health Quest September 2008 - June 2010
Affiliated Computer Services 2007 - 2008
IBM 1978 - 2008
Skills
PMP, Program Management, Product Management, Software Project..., Strategic Planning, SDLC, PMO, Certified Project..., Cross-functional Team..., Planning, Infrastructure Project..., Project Management, Business Process, Business Process..., MS Project, Requirements Analysis, Disaster Recovery, IT Service Management, ITIL, Software Development, Data Center, Business Intelligence, Virtualization, Strategy, Service Delivery, Unix, Infrastructure, Integration, Vendor Management, IT Strategy, Storage, VMware
Education
Syracuse University 1971 — 1975
BS, Computer Science
U.S. Department of Veterans Affairs May 2015 - Present
Department of Veterans Affairs February 2013 - May 2015
Department of Veterans Affairs January 2012 - February 2013
Department of Veterans Affairs June 2011 - January 2012
US Department of Homeland Security May 2010 - June 2011
Bureau of Labor Statistics June 2003 - August 2008
Affiliated Computer Services October 2002 - April 2003
Skills
Statistics, Data Management, Databases, Employee Training, Data Analysis, Government, Research, Analysis, SAS, Economics, Industry Research, Policy Analysis
Education
School of Oriental and African Studies, U. of London 2008 — 2009
MA, Middle Eastern Studies, Politics
Towson University 2000 — 2003
BS, Economics, Business
LPB Energy Management October 2007 - July 2012
Ecom PPO Advisors, Inc. September 2006 - October 2007
Affiliated Computer Services July 2004 - September 2006
Tenet Healthcare Corporation 2001 - 2004
Tenet Healthcare 1999 - 2001
USA Mobility 1998 - 1999
Skills
HRIS, Deferred Compensation, Employee Relations, Workforce Planning, Performance Management, Human Resources, Talent Acquisition, Recruiting, Technical Recruiting, Onboarding, Benefits Administration, Applicant Tracking..., Employee Benefits, Talent Management, New Hire Orientations, Organizational..., Program Management, HR Policies, Compliance, Mediation, Conflict Management, Mergers & Acquisitions, Due Diligence, Training, Organizational Design, Leadership Development
Education
Southern Methodist University 2001 — 2002
C.E.B.S. Program
Human Resources Certification Institute
Professional Human Resources Certification (PHR)
TrustPoint Select March 2013 - Present
DRI Corporation June 2010 - March 2012
Affiliated Computer Services 2007 - 2010
DRI Corporation (First tenure - see second tenure above) June 2006 - March 2007
Interim CFO / Business Development Specialist November 2004 - June 2006
Craftmade International 1999 - 2004
Southwest Securities 1992 - 1999
Ernst & Young January 1990 - November 1991
Skills
Revenue Recognition, SEC Financial Reporting, SOX Compliancy, Big 4, FAS 141, SOP 97-2, International Accounting, US GAAP, Consolidation, Internal Controls, Foreign Currency..., Foreign Currency..., Technical Accounting..., Microsoft Office, Microsoft Excel, Microsoft Word, Supervision, Management, Financial Analysis, Financial Reporting, Financial Modeling, Financial Accounting, Forecasting, Dashboard, Cash Flow Forecasting, Budgeting, Business Combinations, Inventory Accounting, Banking Relationships, Recruiting, Leadership, Business Strategy, Hiring, Interviewing, Budgets, Interviews, Leadership Development
Education
Southern Methodist University 2001 — 2003
MBA, Business Administration and Management, General
The University of Texas at Dallas 1988 — 1990
Bachelor of Science (BS), Business Administration and Management, General, 3.9
Talking Rain Beverage Co. October 2011 - Present
Affiliated Computer Services June 2010 - October 2011
Costco Wholesale September 2007 - June 2009
Menzies Aviation March 2006 - June 2007
Skills
Coordination, Sales, Customer Service, Leadership, Software Documentation, CRM, Outlook
Education
University of Washington, Michael G. Foster School of Business 2004 — 2007
Bachelor of Arts, Business Administration - Finance
Seattle Central College 2002 — 2004
Associates of Arts, Business
Forward Planning March 2015 - Present
CompuCom September 2013 - January 2015
CompuCom November 2009 - June 2013
Alsbridge October 2008 - November 2009
Alsbridge 2009 - 2009
Excellent Consulting Online (ECO) August 2007 - 2009
Affiliated Computer Services April 2002 - August 2008
ACS, Inc. April 2002 - October 2005
Nortel Networks April 1996 - April 2002
Skills
Telecommunications, Accounting, Transportation, Construction, Sustainable Business, Outsourcing, Program Management, Vendor Management, Change Management, Process Improvement, ITIL, Service Delivery, Business Process..., Disaster Recovery, Strategic Planning, Operations Management, Strategy, Professional Services, Team Management, IT Service Management, Management, Business Process, IT Strategy, SDLC, Project Management, Consulting, Project Planning, PMO, Governance, PMP, IT Outsourcing, Cloud Computing, Security, Cross-functional Team..., ERP, Quality Assurance, IT Management, Information Technology, Integration, Resource Management, Leadership, Business Analysis, Training, Human Resources, Team Leadership, Business Planning, Data Center, Business Intelligence, CRM, IT Operations
Education
The University of Texas at Dallas 2005 — 2012
Doctor of Philosophy (PhD), Public Affairs, 3.8
University of Connecticut 1981 — 1982
MBA, Strat. Planning/Mkting
Syracuse University 1977 — 1981
BS, Mgmt
Dell September 2012 - Present
GuruByte Inc. 2007 - Present
Snagajob March 2012 - August 2012
TCSC September 2010 - March 2012
Affiliated Computer Services 2007 - September 2010
World Access 2006 - 2007
Infineon Technologies 2006 - 2007
Skills
Microsoft SQL Server, Agile Methodologies, ASP.NET, C#, .NET, XML, Silverlight, Web Applications, Web Services, ASP.NET MVC, WCF, T-SQL, LINQ, TFS, Visual Studio, IIS, jQuery
Education
San Jose State University
BSMIS
Xerox Business Services, LLC September 2006 - Present
Affiliated Computer Services 2006 - 2013
Law Offices of J. Keith Brown 1990 - 2013
Astadia Consulting, Inc. June 2007 - March 2008
Affiliated Computer Services 2006 - 2008
Skills
Outsourcing, Contract Negotiation, Process Improvement, Cloud Vendor Licensing, Contract Law, Wills, Estates Probate..., Commerical Negotiation, Mediation, Licensing, Contract Management, Legal Writing, Cloud Computing, Negotiation, Due Diligence, System Administration, Management, Legal Documents, Legal Advice, Legal Compliance, Software Licensing, Strategy, Corporate Law, Vendor Management
Education
St. Mary's University School of Law 1987 — 1990
Doctor of Law (J.D.), Law
The University of Texas at Dallas 1985 — 1986
BA, Economics
Chuck Wagon Western Decor July 2015 - Present
Citizen Potawatomi Nation May 2010 - August 2015
The GEO Group, Inc. September 2008 - February 2010
Affiliated Computer Services January 2008 - May 2008
Steak n Shake April 2007 - May 2007
DATAMARK, Inc. February 2006 - May 2006
Pizza Hut May 2005 - July 2005
Skills
Data Entry, Training, Policy, Management, Police, Customer Service, Social Media, Microsoft Word, Security, PowerPoint, Microsoft Office, Microsoft Excel, Photoshop, Public Safety, Emergency Services, First Aid, Adult CPR, Law Enforcement, Firearms, Criminal Justice
Education
South University 2010 — 2012
Associate's degree, Business/Criminal Justice
Shawnee High School 2003 — 2005
High school diploma
Dale High School 1992 — 2003
High school diploma
Excellus Blue Cross Blue Shield April 2010 - Present
Excellus Blue Cross Blue Shield April 2008 - May 2010
Affiliated Computer Services August 2003 - April 2008
USA Datanet January 2001 - July 2003
Skills
Call Center, Vendor Management, Call Centers, Process Improvement, Customer Service, Strategic Planning, Management, Workforce Management, Software Documentation, Business Analysis, CRM, Cross-functional Team..., Customer Satisfaction, Operations Management, Performance Management
Education
State University of New York College at Brockport 1995 — 1997
BS, English Literature
Hilltop Memories March 2010 - Present
JETNET, LLC December 2007 - Present
Affiliated Computer Services June 2004 - September 2007
Walmart February 2002 - June 2003
Skills
Customer Service..., Customer Service, Human Services, Volunteering, Wedding Photography, Digital Photography, Portrait Photography, Research, Medical Assisting, CNA, Geriatric Nursing, Pharmacy Technicians, Microsoft Office, Photoshop Elements, Leadership Development, Team Leadership, Escalations Management, Team Motivation, Marketing, Negotiation, Non-profit Volunteering, Advocate Development, Business Aviation, Market Research, Call Center..., Team Management, Student Loans, Microsoft Excel, Advertising, Social Media Marketing, Product Marketing
Education
State University of New York Empire State College 2015 — 2017
Bachelor’s Degree, Community and Human Services, 3.9
State University of New York Empire State College 2013 — 2015
Associate’s Degree, Community & Human Services, 3.8
West Canada Valley Central School 1988 — 2000
Conifer Health Solutions January 2013 - Present
Aramark Uniform Services December 2010 - December 2012
Aramark Uniform Services February 2007 - November 2010
Affiliated Computer Services February 2004 - January 2007
Skills
Payroll, Access, Microsoft Excel, Analysis, Microsoft Office, PowerPoint, Call Center, Customer Service, SQL, Oracle, Customer Satisfaction, Microsoft SQL Server, Financial Reporting, Data Analysis, Finance
Education
Sathyabama University 1999 — 2003
Engineering, Computer Science
Krista Kelley PR January 2010 - Present
Rogers Healy and Associates March 2014 - October 2014
Charter School July 2012 - June 2013
USAFRICA Superstar May 2011 - August 2012
Affiliated Computer Services August 2008 - October 2011
Million Vodka February 2011 - August 2011
Forney ISD August 2005 - June 2008
Skills
Public Relations, Entertainment, Event Planning, Entrepreneurship, Marketing, Publicity, Social Media, Social Media Marketing, Nonprofits, Celebrity, Press Releases, Music, Media Relations, Blogging, Athletics, Musicians, Business, WordPress, Emcee, Facebook Marketing, Social Media Consulting, Corporations, MailChimp, Direct Sales, Facebook Fan Page..., Google Alerts, Producers, Email Marketing Software, Del.icio.us, Press Release Submission, Non-profits, iContact, Project Management, Article Submission, Forum Postings, Facebook Fan Page..., Mass Email Marketing, Email Campaigning, Online Campaign..., Web Campaigns, Project Analysis, Elementary Education, Language Arts, Teacher Mentoring, Email List Building, Sales, Real Estate, Investment Properties, Leases, Residential Homes
Education
Southwestern Oklahoma State University
BS, Elementary Education, English, Language Arts
University of Central Oklahoma
BS, Political Science, Language Arts
Commonwealth of MA Massachusetts Rehabilitation Commission February 2014 - Present
Commonwealth of MA Massachusetts Rehabilitation Commission July 2013 - February 2014
Commonwealth of MA – Human Resources Division, Office of Diversity and Equal Opportunity October 2012 - January 2013
Sidney Borum Jr. Health Center March 2010 - May 2010
KAPLAN CAREER INSTITUTE August 2009 - March 2010
Affiliated Computer Services January 2006 - October 2008
Lockheed Martin / Affiliated Computer Services March 1999 - January 2006
Skills
Customer Service, Microsoft Office, Databases, Data Entry, Management, Training, Microsoft Excel, Invoicing, Budgets, Recruiting, Quality Assurance, Vendor Management, Community Outreach, Nonprofits, Microsoft Word, Healthcare, Insurance, Team Leadership, Public Speaking, Sales, Finance
Education
Kaplan Career Institute 2009 — 2010
MEDICAL BILLING AND CODING
Southern New Hampshire University 1994 — 1999
Bachelors, Business Administration
Lexington High School 1990 — 1994
GED
Asurion June 2014 - Present
Self October 2013 - Present
HGA Quest June 2010 - July 2013
Beam Team June 2009 - June 2010
Affiliated Computer Services November 2005 - December 2008
Best Buy February 2003 - February 2005
NHMCCD Cy Fair Campus April 2001 - May 2002
Convergys Customer Management Group July 1998 - March 2002
Warner Bros. Publications November 1996 - June 1998
Skills
Computer Hardware, Computer Repair, Corporate Communications, Customer Service, Microsoft Excel, Microsoft Word, Microsoft Publisher, Microsoft Operating..., Networking, Network Design, Wireless Networking, Network Engineering, Merchandising, Schematic, Electronics, Digital Electronics, Sales, Team Building, Retail, Management, Team Leadership, Call Centers, Business Development, Account Management, Employee Training, Customer Satisfaction, P&L Management, Customer Retention, Customer Experience, Project Management, HTML, TCP/IP protocols, Workshop Facilitation, Personnel Management, Streamlining Complex..., Helping Others Succeed, Sales Presentations, Technical Sales..., Self-motivated Team..., Success Oriented, Microsoft Office, Microsoft Office 2007, Resets, Planograms, Power Electronics, Electronics Repair, SEO, Marketing, Sales Operations, Time Management
Education
Sanford-Brown Institute-Tampa 2015 — 2017
Bachelor of Science (B.S.), Information Technology
Sanford-Brown Institute-Tampa 2013 — 2015
Associate of Science, Information Technology, 3.86
ET A School Department of Defense 1988 — 1990
Electronics Technician, Advanced Electronics
Blount International, Inc. November 2014 - Present
Student Aid Services, Inc. February 2012 - November 2014
EFL Associates, a CBIZ Company January 2012 - February 2012
PBI Gordon Corporation October 2011 - January 2012
HCA Physician Services - Midwest Cardiology Associates March 2010 - April 2011
Midwest Cardiology Associates December 2007 - April 2011
Affiliated Computer Services June 2007 - December 2007
U.S. Central October 2004 - April 2007
Gillis November 2003 - October 2004
Education
Webster University 2001 — 2003
M.A.
Southwestern College 1994 — 1998
B.A.
Spartan Light Metal Products June 2015 - Present
MacLean-Curtis LLC May 2014 - May 2015
Rrms January 2012 - September 2013
Affiliated Computer Services May 2011 - October 2011
Chittenango Central School October 2008 - June 2011
Buffalo State College August 2010 - May 2011
Walt Disney World May 2006 - April 2007
Skills
Curriculum Design, Tutoring, Teaching, Customer Service, Classroom, Mathematics, Public Speaking, Microsoft Word, Microsoft Office, Teamwork, PowerPoint, Troubleshooting, Research, Critical Thinking, Engineering, Microsoft Excel, Problem Solving, English, Customer Satisfaction, Higher Education, Statistics, Budgets, Data Analysis
Education
State University of New York College at Buffalo 2012 — 2015
Bachelor of Science (B.S.), Mechanical Engineering, 3.26
State University of New York College at Buffalo 2009 — 2011
Bachelor of Arts (B.A.), Mathematics, 3.53
Chittenango Senior High School 2002 — 2006
High School
SunTrust Mortgage February 2012 - Present
Randstad July 2011 - February 2012
Pride of Hanover #264 PH F&AM 2009 - 2012
Affiliated Computer Services April 2010 - April 2011
SunTrust Mortgage August 2002 - April 2010
K-Line America July 2000 - July 2001
Circuit City August 1994 - July 2000
Skills
Document Management, Leadership, Enterprise Content..., Process Improvement, Project Management, Software Documentation, Visio, Access, Business Analysis, Mortgage Lending, Training, Outlook, Human Resources, Change Management, Logistics, Project Planning, Loans, MS Project, Troubleshooting, Banking, Budgets, Business Intelligence, Business Process..., Business Requirements, Call Centers, Contract Management, Customer Satisfaction, Customer Service, Data Analysis, Employee Relations, Integration, Databases, CRM, Analysis, Administrative..., Account Management, Management, Networking, Operations Management, Process Scheduler, Procurement, Program Management, Quality Assurance, Recruiting, Microsoft Excel, Microsoft SQL Server, Microsoft Word, Requirements Analysis, Risk Management, SAP
Education
Strayer University 2005 — 2008
Bachelors, Business Administration
Atos IT Outsourcing Services July 2015 - Present
Xerox Business Services 2010 - June 2015
ACS, a Xerox Company 2007 - 2010
Affiliated Computer Services 2003 - 2007
Affiliated Computer Services March 1997 - June 2003
Affiliated Computer Services September 1989 - October 1995
Electronic Data Systems March 1986 - March 1988
Affiliated Computer Systems July 1982 - February 1986
Affiliated computer Systems April 1980 - June 1982
Skills
Organizational..., Management Consulting, Solution Architecture, IT Solutions, Client Development, Network Engineering, Network Security, Wireless Networking, Product Management, Problem Management, ITIL Service Strategy, Complaint Management, Global Delivery, Global Management, Global Operations, Executive Management, Project Planning, Project Coordination, New Business Development, Capital Budgeting, Operating Budgets, IT Strategy, IT Outsourcing, Cloud Computing, Data Center, Disaster Recovery, IT Management, ITIL, Leadership, IT Service Management, Integration, Network Architecture, Networking, Security, Servers, Service Delivery, Strategic Partnerships, Telecommunications, Vendor Management
Education
Southern Methodist University - Cox School of Business 2005 — 2006
Executive Education
University of Colorado Colorado Springs 1986 — 1989
Computer Science
Control Data Institute 1979 — 1980
AS, Computer Science
Cook County College 1978 — 1979
Electrical Engineering
Providence Health & Services June 2013 - Present
Providence Health & Services May 2012 - May 2013
Affiliated Computer Services October 2000 - June 2012
Skills
Project Management, Active Directory, Microsoft Office, Windows Server, HTML, Security, Customer Service, Process Improvement, Business Intelligence, SDLC, Microsoft Excel, XP, Visio, Healthcare Information..., Network Administration, Help Desk Support, Requirements Analysis, Access, SharePoint, Integration, Servers, Software Documentation, System Administration, Windows 7, Disaster Recovery, Microsoft SQL Server, SQL, Troubleshooting, Technical Support, Business Analysis, Citrix Metaframe, Windows, Microsoft Exchange, Data Center, Information Technology, System Deployment, Vendor Management, IT Operations, Virtualization, IT Management, ITIL, DNS, VPN, Citrix, VMware, VMware Infrastructure, IT Service Management, Cisco Technologies, Network Security, VMware ESX
Education
Tacoma Community College 2001 — 2002
Pine Bluff High School 1991 — 1994
NorthStar Anesthesia, P.A. February 2015 - Present
MedMark Services, Inc. October 2012 - November 2014
University of North Texas March 2010 - October 2012
British Telecom Professional Services September 2006 - November 2008
Affiliated Computer Services May 2006 - September 2006
Dave & Buster's Inc. September 2000 - May 2006
Skills
Planning Budgeting &..., Revenue Recognition, Variance Analysis, Auditing, System Implementations, SOX Compliancy, Sales & Use Tax, Financial Analysis, Financial Reporting, Corporate Finance, Fixed Assets, Financial Statements, Journal Entries, Sarbanes-Oxley Act
Education
University of Phoenix 2006 — 2007
Master's degree, Business Administration and Management, General
Southern University and Agricultural and Mechanical College at Baton Rouge 1995 — 1999
Bachelor of Science (BS), Accounting
StevenStromick.com January 2013 - Present
Wired Web Marketing January 2008 - Present
BlueCross BlueShield of South Carolina March 2007 - November 2014
Affiliated Computer Services October 2004 - March 2007
e-Health Consulting December 2000 - October 2004
Hummingbird June 2000 - December 2000
Consultec August 1998 - June 2000
Consultec January 1997 - August 1998
Skills
SEO, PPC, Social Media Marketing, Email Marketing, Web Marketing, Mobile Marketing, Small Business, Marketing Strategy, Social Media, Web Design, Marketing, Sales, Social Networking, Google Adwords, Online Advertising, Lead Generation, Digital Marketing, Advertising, Facebook, COBOL, COBOLII, CICS, DB2, VSAM, JCL
Education
SUNY Polytechnic Institute 1994 — 1996
BS, Computer Science
GSK August 2014 - Present
Randstad December 2013 - August 2014
Kforce June 2013 - November 2013
Affiliated Computer Services July 2008 - May 2012
GSTechnical Services, Inc. December 2006 - April 2008
Bank of America December 2000 - November 2006
Skills
Human Resources, Employee Relations, Customer Service, Onboarding, Employee Benefits, HRIS, Outlook, Leadership, Microsoft Office, Leadership Development, Personnel Management, Management, FMLA, PeopleSoft, Research, Event Planning, New Hire Orientations, PowerPoint, Microsoft Word, Microsoft Excel, Conflict Resolution, Employment-based..., Benefits Administration, Applicant Tracking..., Workday, Training
Education
Strayer University-North Carolina 2006 — 2013
Master of Business Administration (MBA), Human Resources
University of North Carolina at Greensboro 1995 — 2000
Bachelor of Science, Human Resources
Affiliated Computer Services March 2001 - August 2010
JP Morgan Chase January 1997 - January 2001
JPMorgan Chase January 1992 - December 1996
Skills
PMP, SDLC, Program Management, MS Project, SharePoint, Team Building, Vendor Relationship, Application Development, Vendor Relations, Change Management, COBOL, CICS, TSO, VSAM, JCL
Education
State University of New York College at Oneonta 1973 — 1977
CBIZ Tofias MHM, LLC January 2011 - Present
Gordon E. Parry February 2009 - October 2010
Affiliated Computer Services July 2008 - January 2009
City of Melrose September 2004 - June 2008
Education
Bentley College - Elkin B. McCallum Graduate School of Business 2010 — 2013
MST, Taxation
Suffolk University - Sawyer Business School 2006 — 2010
BSBA, Accounting & Management
IT, SAP Managed Services November 2014 - Present
HP Enterprise Services January 2013 - October 2014
Accenture October 2010 - August 2011
Deloitte Consulting April 2008 - January 2009
Affiliated Computer Services December 2004 - December 2007
Infosys March 2004 - October 2004
Hewlett-Packard February 1996 - September 2003
Legent May 1994 - August 1995
IBM October 1983 - April 1994
Skills
Strong Executive..., Qualify and Develop New..., Align Solution to..., Collaborate with..., Guide the Development..., Define the Scope of..., Evaluate Solution..., Shape the Solution, Build the Business Case, Lead Proposal Efforts..., Negotiate Bids and..., Work with Internal and..., Use Global Service..., Develop New Service..., Mentor-Coach-Advise, Direct Sales, Sales Support, New Business Development, Contract Negotiation, Team Leadership, Due Diligence, Business Case, Cross-functional Team..., IT Outsourcing, ITIL, Offshoring, Acquisition Integration, Coaching, Relationship Development, Services Sales, Managed Services, Solutions Development, Identifying New..., Account Management, Executive Communications, Value Proposition..., Outsourcing, RFP, Negotiation, Contract Negotiations, Solution Selling, Business Development, Data Center, IT Service Management, Information Technology, Infrastructure, Management, Management Consulting, Professional Services, Sales
Education
Southern Illinois University, Edwardsville 1977 — 1979
MBA
University of Mumbai 1971 — 1976
B Arch, Architecture
Affiliated Computer Services 2006 - Present
Affiliated Computer Service (GA Health Partners) 2004 - 2011
Philips Medical Systems 2002 - 2004
Skills
Microsoft Office, SAP, Mercury Test Tools, Rational Test Manager, Microsoft SQL Server, Mainframe Testing, Microsoft Technologies, Query Analyzer, Databases, Data Analysis, Business Analysis, Business Process..., Quality Center, Software Quality...
Education
Strayer University-Georgia
Master of Science Information Systems (MSIS), Software Engineering Management
Strayer University-Georgia
Bachelor of Science (BS), International Business
University of South Carolina-Columbia
Bachelor of Science (BS), Computer Science
Con Edison / East River Generating Station May 2011 - Present
Affiliated Computer Services January 2006 - April 2010
Skills
Front-end web...
Education
St Clair County Community College 1992 — 1995
AAS, MIS - Information Systems
Qualfon February 2012 - Present
APAC Customer Services, Inc. January 2008 - September 2010
Affiliated Computer Services January 2003 - January 2008
CyberRep, Inc January 1999 - January 2003
IRT January 1997 - January 1999
PRC, LLC 1996 - 1997
Skills
BPO, Workforce Management, Call Center, Outbound, Outsourcing, Contact Centers, Telecommunications, Account Management, Avaya, Business Development, Business Process, Business Process..., CRM, Call Center Development, Call Centers, Change Management, Coaching, Customer Experience, Customer Retention, Customer Satisfaction, Employee Engagement, Executive Management, Inbound Marketing, Lead Generation, Leadership, Management, Offshoring, Operations Management, P, Performance Management, Process Improvement, Professional Services, Quality Assurance, Recruiting, SaaS, Service Delivery, Six Sigma, Strategy, Team Building, Team Leadership, Team Management, Technical Support, Telemarketing, Training, Vendor Management
Education
San Jose State University
Bachelor of Arts (B.A.), Mathematics
San Jose State University
Master of Education (MEd), Educational/Instructional Technology
Comcast July 2014 - Present
QVC March 2006 - October 2013
Affiliated Computer Services June 2004 - March 2006
Mellon HR Solutions October 2000 - June 2004
PwC November 1998 - October 2000
Skills
Customer Service, Call Center, Employee Relations, Training, Team Building, Outlook, Time Management, Teamwork, Microsoft Office, Recruiting, Employee Benefits, Microsoft Excel, Coaching, Microsoft Word, Interviews, Team Management, Employee Engagement, Benefits Administration, Onboarding, Human Resources, Performance Management, Call Centers, Customer Satisfaction, Retail, Process Improvement, Team Leadership, Inventory Management, Leadership, Quality Assurance, Operations Management
Education
Sussex County Community College 1989 — 1992
BB&T Securities September 2013 - Present
TCSC October 2011 - September 2013
Affiliated Computer Services February 2010 - September 2011
Mondial Assistance (now Allianz) September 2008 - February 2010
LandAmerica January 2000 - September 2008
Central Fidelity Bank, NA May 1986 - March 1998
Skills
C#, T-SQL, XML, Web Services, .NET, Microsoft SQL Server, ASP.NET, SQL, Databases, WCF, Visual Studio, Requirements Analysis, SharePoint, TFS, SDLC
Education
Strayer University 2002 — 2008
B.S., Computer Information Systems
ECPI Technical College 1998 — 1999
AAS, Information Systems
KARL STORZ Endoscopy-America, Inc. August 2015 - Present
Ricoh Americas Corporation August 2013 - August 2015
American Intercontinental University December 2011 - March 2013
Affiliated Computer Services November 2010 - May 2012
Ownit Mortgage Solutions March 2003 - November 2006
Accredited Home Lenders August 2001 - December 2002
The Press Democrat June 2000 - August 2001
Starbucks January 1999 - June 2000
Skills
Sales, Public Speaking, Recruiting, Time Management, Resume Writing, Entrepreneurship, Workshop Facilitation, Instructional Design, Conflict Resolution, Staff Development, Training, Program Management, Microsoft Excel, Leadership, Graphic Design, Higher Education, Career Counseling, Adult Education, Leadership Development, Research, Teaching, Coaching, Team Building, Social Networking, Customer Service, Organizational..., Management, Program Development, PowerPoint, Editing, Employee Relations, Customer Satisfaction, Nonprofits, Distance Learning, Social Media Marketing, Business Development, Employee Training, System Administration, Social Media, Event Planning, Community Outreach, Marketing, Team Leadership, Interviews, Curriculum Design, Supervisory Skills, E-Learning, Sales Operations, Fundraising, Creative Writing
Education
San Francisco State University 1989 — 1991
BA, Mandarin Chinese / International Business
Santa Rosa Junior College 1986 — 1988
Associate of Arts (AA), Business
Harbor Freight Tools January 2011 - Present
Dollar General March 2013 - Present
Zumiez July 2010 - October 2010
Affiliated Computer Services January 2010 - April 2010
State University of New York Institute of Technology January 2009 - December 2009
Wal-Mart May 2007 - August 2007
Price Chopper July 2004 - March 2007
Morrisville State College January 2005 - January 2006
Skills
Retail, Customer Service, Sales Process, Program Management, Organization, Time Management, PowerPoint, Inventory Management, Microsoft Office, Teamwork, Microsoft Word, Microsoft Excel, Public Speaking, Event Planning, Marketing, Forecasting, Analysis, Strategy, Team Leadership, Management, Project Management, Team Building, Budgets, Event Management, Customer Satisfaction, Human Resources, Leadership, Nonprofits, Community Outreach, Recruiting, Telephone Skills, Accounts Payable, Data Entry, Fundraising, Training, Windows, Outlook, Social Media, Data Analysis, Payroll, Access, Accounts Receivable, Financial Analysis, Public Relations, Photoshop, System Administration, Administration, Business Strategy, Accounting, Coaching
Education
SUNY Polytechnic Institute 2007 — 2009
Bacclaureate (Bachelor's), Business Administration
State University of New York College of Agriculture and Technology at Morrisville 2004 — 2007
Associates in Applied Science, Individual Studies
Lockheed Martin September 2011 - Present
HNTB October 2010 - June 2011
Affiliated Computer Services March 2009 - September 2010
Countrywide Financial April 2007 - March 2009
Lockheed Martin June 2001 - April 2007
Skills
Finance
Education
Southern Methodist University - Cox School of Business 2007 — 2009
MBA, Finance
The University of Texas at Austin - Red McCombs School of Business 1996 — 2001
Bachelor of Business Administration, Finance
Shopprox October 2013 - Present
Intraserve Systems 2010 - October 2013
Intraserve Systems, Inc 2007 - 2010
Pharmix Corp. 2003 - 2007
Affiliated Computer Services 2000 - 2003
Skills
Data Center, Enterprise Software, Cloud Computing, SaaS, Virtualization, VMware, Cisco Technologies, Storage, Integration, Information Technology, Strategy, E-commerce, Leadership, Disaster Recovery, Network Security
Education
San Jose State University
Bachelor of Science (BS), Computer Science
IT Certifications
Texas400 Computer Consulting January 2000 - Present
Affiliated Computer Services January 2001 - September 2004
Venture Encoding January 1986 - December 1993
Nixdorf Computer January 1977 - December 1985
Education
Southern Methodist University 1971 — 1975
Town of Colonie January 2011 - Present
EDGE Government Solutions, LLC July 2011 - June 2014
Unisys 2014 - 2014
First Data Corporation October 2008 - October 2011
Affiliated Computer Services 2005 - 2007
KPMG 2003 - 2005
Policy Research Associates 2002 - 2004
CHPS Consulting 2000 - 2003
NYC Mayor's Office of Health Services 1999 - 2000
NYS Department of Social Services 1993 - 1997
Skills
Health, Government, Social Services, Microsoft Office, Healthcare, Strategic Planning, Non-profits, Organizational..., Policy, Medicaid, Government Liaison, Public Speaking, Planning, Administration, Research, Policy Analysis, Government Relations, Analysis, Compliance, Management Consulting, Process Improvement, Business Analysis, Strategic Communications, Healthcare IT, Strategic Partnerships, Writing, Public Sector, Problem Solving, Change Management, Business Process..., Proposal Writing, Data Analysis, Nonprofits, Healthcare Information..., Project Planning, System Administration, Project Management, Fundraising, Program Development, Leadership, Legislative Relations, Grant Writing, Public Relations, Legislation, Team Building, Local Government, Contract Management, Management, State Government, Politics
Education
University at Albany, SUNY
Ph.D., Political Science
State University of New York at Albany
MPA, Public Administration, 4.0
State University of New York College at Oneonta
Bachelor of Science (B.Sc.), Psychology
Yale University
Women's Campaign School
Mobile Mini Inc February 2013 - Present
Mobile Mini Inc June 2011 - February 2013
Re-Bath, LLC February 2008 - April 2011
Affiliated Computer Services October 2002 - June 2007
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, English, Windows, Outlook, Photoshop, HTML, Public Speaking, Negotiation, Access, Contract Negotiation, Operations Management
Education
South Mountain Community College 2011 — 2015
Associates Business Managemenr, Business Administration and Management, General
Panera Bread March 2013 - Present
Panera Bread February 2012 - February 2013
Brown Shoe Company April 2011 - February 2012
Brown Shoe Company July 2008 - April 2011
Macy's March 2007 - May 2008
Macy's June 2006 - March 2007
Affiliated Computer Services February 2006 - June 2006
Macy's September 2002 - August 2005
Macy's February 2001 - August 2002
Skills
Inventory Control, Inventory Management, Merchandising, Retail, Pricing, Microsoft Office, Forecasting, Sales, Business Analysis, Microsoft Excel, PowerPoint, Microsoft Word, Customer Service, Visual Merchandising
Education
Southern Illinois University, Carbondale
B.S., Food and Nutrition, Dietetics
Trace3 May 2014 - Present
IT Mgmt. Consulting June 2013 - April 2014
Xerox June 2008 - May 2013
Affiliated Computer Services April 2007 - June 2008
Affiliated Computer Services April 2006 - March 2007
Affiliated Computer Services August 2002 - March 2006
Skills
Cloud Computing, Strategy, Data Center, Enterprise Architecture, IT Strategy, Solution Architecture, Outsourcing, IT Service Management, IT Outsourcing, Integration, Business Analysis, Business Process, IT Management, IT Operations, Leadership, Managed Services, Pre-sales
Education
Southern Methodist University - Cox School of Business 1979 — 1983
Bachelor of Business Administration (B.B.A.)
Pegasus Solutions November 2013 - Present
Assess Systems January 2013 - March 2013
SPEED FC March 2011 - January 2013
Univicity July 2010 - March 2011
AT&T Mobility December 2009 - May 2010
Lockheed Martin June 2009 - December 2009
Nissan North America June 2008 - March 2009
Affiliated Computer Services February 2008 - June 2008
PepsiCo Business Solutions Group October 2007 - February 2008
CREDANT Technologies May 2007 - October 2007
Skills
QTP, .NET, C#, Databases, Integration, Java, Manual Testing, Microsoft SQL Server, Oracle, Quality Assurance, Quality Center, Regression Testing, SDLC, Requirements Analysis, Software Documentation, SQL, System Testing, Software Quality..., Test Cases, Test Automation, Test Planning, Test Management, Web Applications, Unix, Testing, XML, Performance Testing, Software Development, Software Engineering
Education
Southern Methodist University 1992 — 1995
BA, Computer Engineer
John Tyler High School 1985 — 1989
Diploma, Basic
AT&T February 2013 - September 2014
Xerox Business Services December 2008 - November 2012
Affiliated Computer Services, Inc. November 2006 - December 2008
Affiliated Computer Services 2005 - 2006
BellSouth Telecommunications 2004 - 2005
Z-Tel 1998 - 2004
Skills
SharePoint, Help Desk Support, Business Requirements, Vendor Management, SDLC, ITIL, Enterprise Architecture, Requirements Analysis, Business Analysis, Project Management, Integration, Business Intelligence, Software Development, Change Management, Databases, Information Technology, Project Portfolio..., Software Project..., Data Warehousing, Enterprise Software, Leadership, IT Operations, Cloud Computing, Service Delivery, Unix, Agile Methodologies, Microsoft SQL Server, IT Strategy, Data Center, Disaster Recovery, Business Process..., Requirements Gathering, Systems Analysis, Visio, IT Management, Business Process, PMO, PMP, Management, IT Service Management, Resource Management, Security, Infrastructure, Software Documentation, Outsourcing, IT Outsourcing, System Deployment, Program Management, Solution Architecture
Education
Keller Graduate School of Managment 1998 — 2001
MBA, Business Management - International Business
South Carolina State University 1983 — 1988
Bachelor of Science (B.S.), Computer Science
Williams-Sonoma, Inc. December 2011 - Present
Restoration Hardware August 2007 - December 2011
ROXIO, a division of Sonic Solutions April 2007 - August 2007
Autodesk March 2006 - March 2007
Golden Gate Bridge March 2006 - June 2006
Affiliated Computer Services February 2001 - February 2006
Skills
Subversion, Continuous Integration, Ant, Quality Assurance, JIRA, Agile Methodologies, Maven, Tomcat, Bamboo, XML, Web Services, Apache, Unix, CruiseControl, E-commerce, Confluence, Web Applications, JBoss Application Server, Test Automation, Software Quality..., Selenium, Testing, REST, Scrum, Eclipse, Jenkins, Atlassian JIRA, Shell Scripting, Bash, Release Management, Unix Shell Scripting, Linux, Agile Project Management
Education
San Francisco State University, College of Business 2001 — 2006
B.S, Computer Information System
Hewlett-Packard May 2015 - Present
ManTech November 2013 - May 2015
Systems Technologies January 2012 - November 2013
Lockheed Martin February 2004 - January 2012
Affiliated Computer Services November 2000 - February 2004
Lucent Technologies January 2000 - November 2000
Lucent Technologies January 1999 - January 2000
lucent 1998 - 2000
US Air Force July 1992 - November 1998
Skills
Security+, MCSE, A+ Certified..., JNCIA-JUNOS, Networking, Information Assurance, CISSP, Vulnerability Assessment, Computer Security, Information Security, Network Security, Security, DIACAP, Firewalls, DoD, Systems Engineering, Security Clearance, Troubleshooting, Information Technology, Military, Defense
Education
Strayer University 2002 — 2007
BS, Information Systems
Superior Energy Services October 2010 - Present
General Dynamics Information Technology February 2010 - October 2010
Booz Allen Hamilton September 2001 - February 2010
Affiliated Computer Services 1998 - 2000
Entergy, Inc. 1995 - 1997
Freeport McMoran, Inc. November 1984 - June 1995
Taylor Energy Company May 1984 - November 1986
William G. Murphy, III CPA May 1981 - May 1984
Skills
Accounting, Program Management, Business Process..., IT Strategy, IT Benchmarking, Performance Management, Data Governance, Corporate Governance, Business Analysis, Preparing Business Cases, Functional Requirements, Financial Reporting, Report Writing, Executive Reporting, Regulatory Requirements, Acquisitions, Software Implementation, Technology Integration, Business Intelligence, Technology Change..., Change Management, Process Improvement, PMO, Integration, Business Transformation, Business Process, Government Contracting, Disaster Recovery, Management Consulting, Project Portfolio..., Vendor Management, Project Management, Requirements Analysis, Consulting, Software Project..., IT Management, Agile Project Management, Cognos, SDLC, SharePoint, Requirements Gathering, MS Project, Analysis, ERP, Governance, Visio, Process Engineering, Software Documentation, Leadership, ITIL
Education
Southeastern Louisiana University 1977 — 1981
B.S., Accounting
Southeastern Louisiana University 1977 — 1981
A.S., Computer Science
Southeastern Louisiana University 1977 — 1981
Minor, Business Administration
Southeastern Louisiana University 1977 — 1981
Minor, French Language and Literature
Capgemini July 2004 - Present
Affiliated Computer Services 1997 - 2004
Skills
Outsourcing, Negotiation, Contract Negotiation, IT Outsourcing, Mergers, Risk Management, Corporate Law, Intellectual Property, Offshoring, Business Transformation, Governance, Licensing, Software Licensing, Change Management, Vendor Management, Privacy Law, SaaS, Mergers & Acquisitions, BPO, Management Consulting, Business Development, Program Management, Management
Education
Southern Methodist University Dedman School of Law 1989 — 1991
First Data Corporation Assistant Vice President/Unit ManagerCitiJune 2014 - Present
APAC Customer Services October 2009 - April 2010
Affiliated Computer Services A Xerox Company 2009 - 2010
Affiliated Computer Services 2005 - 2008
ClientLogic May 2002 - January 2005
Skills
Operations Management, BPO, Process Improvement, Call Center, Call Centers, Management, Vendor Management, CRM, Outsourcing, Program Management, Customer Experience, Workforce Management, Customer Satisfaction, Call Center Development, Service Delivery
Education
Southwestern University 1980 — 1984
Microsoft November 2013 - Present
State of Mississippi February 2013 - November 2013
Basic Energy Services July 2009 - January 2013
Affiliated Computer Services August 2007 - June 2009
Hexaware Technologies November 2004 - August 2007
Skills
ABAP, SAP HR, SAP R/3, SD, SAP, SAP Portal, SAP Netweaver, WebDynpro, ERP, BAPI, SAP ERP, SAPScript, ESS, Business Analysis, Data Migration, Business Process, Integration, Smartforms, SDLC, ECC, IDOC, IDoc
Education
Symbiosis Center for Distance Learning 2005 — 2008
PGDBA, Human Resources
Shivaji University 2000 — 2004
B.E., Computer Science
Xerox May 2015 - Present
Affiliated Computer Services November 2012 - Present
ACS February 2007 - Present
Xerox February 2007 - May 2015
Skills
Call Center, Leadership, Management, Process Improvement, Call Centers, Quality Assurance, Software Documentation, Customer Satisfaction, Training, Windows, SharePoint, Operations Management, Visio, Project Management, Data Analysis, Troubleshooting, Outsourcing, Analysis, Team Building, Microsoft Office, Networking, Program Management
Education
State University of New York at New Paltz 1997 — 2003
Bachelor's degree, Philosophy
Alexander M Patch American High School
The Port Authority of New York & New Jersey May 2015 - Present
Affiliated Computer Services April 2002 - April 2015
XEROX Transport Solution February 2002 - April 2015
Ascom 2002 - 2003
Ascom 2002 - 2003
Ascom 2002 - 2003
Ascom 2002 - 2003
Namasco 1998 - 2001
Kean 1999 - 2000
Sulphur Mills Limited 1994 - 1996
Skills
Data Analysis, Oracle Database, Oracle SQL Developer, Oracle Discoverer, Oracle Enterprise..., Oracle Reports, Crystal Reports, Data Warehousing, Database Administration, Data Modeling, Forecasting, Data Migration, Statistical Data..., ETL, Transportation..., Aviation, Public Transport
Education
Southern Polytechnic State University 1997 — 2001
Computer science
Southern Polytechnic State University 1998 — 1999
Master of Science (MS), Computer Science
Southern Polytechnic State University 1996 — 1999
University of Mumbai
Squire Patton Boggs March 2005 - Present
Baker & McKenzie February 2001 - August 2003
Affiliated Computer Services February 1996 - January 2001
Skills
Litigation, Litigation Support, Civil Litigation, Legal Research, Legal Writing, Legal Discovery, Document Review, Intellectual Property, Corporate Law, Courts, Pleadings, Arbitration
Education
Stephen F. Austin State University 1980 — 1983
BFA, Art/Art Studies, General
AT&T Global Services October 2011 - Present
ACS, a Xerox Company January 2000 - October 2011
ACS AMS January 2000 - October 2011
Affiliated Computer Services 2000 - October 2011
Affliated Computer Services 2000 - October 2011
ACS, A Xerox Company 2000 - October 2011
Affiliated Computer Services (ACS), Inc 1996 - October 2011
Skills
Outsourcing, Service Delivery, Vendor Management, Disaster Recovery, IT Outsourcing, Data Center, IT Service Management, IT Management, Process Improvement, Program Management, PMP, Business Analysis, CRM, Change Management, Business Process...
Education
South Carolina State University
BA, English
ACS, a Xerox Company October 2011 - Present
Affiliated Computer Services August 2010 - October 2011
ACS July 2008 - August 2010
ACS, a Xerox Company October 2006 - August 2008
Corporate Investigations January 2004 - September 2006
Anesthesiologists Associated, Inc. August 1997 - May 2002
Anesthesiologists Associated, Inc. August 1997 - May 2002
Anesthesiologists Associated, Inc. August 1997 - May 2002
Skills
Forecasting, Account Reconciliation, General Ledger, Financial Reporting, Financial Analysis, Accounts Payable, Accounting
Education
Seattle University 1987 — 1989
BA, Finance
Hess Corporation October 2010 - Present
The Land Department, Inc February 2010 - October 2010
Affiliated Computer Services November 2006 - March 2008
Memorial Hemann SE Hospital August 1995 - November 2006
Education
San Jacinto College 1986 — 1987
none, core courses
Accenture June 2006 - Present
Affiliated Computer Services 2003 - 2006
Chadd K. Parker, Attorney at Law, P.C. January 2002 - July 2003
Bailey & Galyen Attorneys at Law December 2000 - December 2001
Chadd K. Parker, Attorney at Law, P.C. April 1998 - December 2000
Parkhill, Parkhill, Cowden and Runge January 1997 - April 1998
Skills
Outsourcing, Intellectual Property, Privacy Law, Corporate Governance, Corporate Law, Mergers & Acquisitions, Joint Ventures, Digital Media, Software Licensing, International Law, Negotiation, Contract Negotiation, Licensing, Contract Management, Dispute Resolution, Digital Signatures, Management, Cloud Computing, Contract Law, Alliances, Value Based Deals, SaaS
Education
South Texas College of Law
Juris Doctor (J.D.)
The University of Texas at Arlington
Bachelor's Degree
ESPN March 2014 - Present
ABC Television September 2010 - March 2014
Affiliated Computer Services 2005 - September 2010
Qwest Communications 2000 - 2004
Education
Siena College 1995 — 1999
BS, Computer Science
Arbonne International (Independent Consultant) August 2012 - Present
Affiliated Computer Services October 1998 - Present
Education
State University of New York at Buffalo - School of Management 1993 — 1998
Catalent Pharma Solutions August 2008 - Present
Affiliated Computer Services October 2007 - August 2008
Affiliated Computer Services November 2005 - October 2007
Skills
Active Directory, Troubleshooting, Disaster Recovery, Process Improvement, Pharmaceutical Industry, Software Documentation, Vendor Management, VMware, System Administration, Servers, Windows Server, Project Management
Education
Sullivan University 2004 — 2006
Associate of Science (A.S.), Information Technology
Harrison County High 2000 — 2004
Dell, Inc August 1998 - October 2014
Chase Bank July 1994 - August 1998
Affiliated Computer Services 1989 - 1994
Skills
ITIL Certified, Project Management, Quality Center, Testing, SDLC, Project Planning, Test Planning, ITIL, IT Service Management, User Acceptance Testing, Software Project..., Requirements Analysis, HP Quality Center
Education
Southern Illinois University, Edwardsville 1977 — 1978
JoAnn Fabrics January 2014 - Present
Western Reserve Group February 2008 - December 2013
StarCite 2005 - 2008
Roadway Express 2000 - 2006
YRCW Technologies July 2000 - May 2005
Yellow Roadway corp. 2000 - 2005
Affiliated Computer Services 2000 - 2004
ACS 1901 - 2001
Skills
Disaster Recovery, Integration, Servers, Virtualization, Active Directory, Microsoft SQL Server, Security, Software Documentation, Vendor Management, Windows Server, VMware, Data Center, Enterprise Architecture, Troubleshooting, SharePoint, System Deployment, IT Management, Infrastructure, Windows 7, System Administration
Education
Stark State College of Technology 1998 — 2002
Associate's degree, Microcomputer Technology- Integration Option
Kronos August 2008 - November 2010
Enterpulse July 2006 - May 2008
Voxai Solutions 2008 - 2008
Affiliated Computer Services April 2005 - July 2006
ECMC March 2004 - April 2005
LandSafe September 2000 - December 2003
Tamlin Software Developer 1999 - 2000
Commercial financial services 1998 - 1999
Skills
Java Enterprise Edition, Requirements Analysis, SDLC, Scrum, Software Development, Software Project..., XML, Spring, Java, Integration, Enterprise Architecture
Education
Sardar Patel University 1989 — 1991
B.Com, Commerce
Steadfast Networks March 2014 - Present
Xerox Services November 2011 - August 2013
Affiliated Computer Services May 2011 - November 2011
Allscripts September 2010 - May 2011
Eclipsys August 2004 - September 2010
Partnership for New York City July 1999 - August 2004
Skills
EMC Storage, Symmetrix, Clariion, Unisphere, EMC Replication Manager, Windows Server, Data Center, System Administration, Hardware, Troubleshooting, Active Directory, VMware, Citrix, Windows, Software Documentation, ITIL, Operating Systems, Disaster Recovery, Integration, SAN
Education
Syracuse University
Time Warner Cable August 2015 - Present
Time Warner Cable March 2010 - August 2015
Bill Rapp Super Store July 2009 - March 2010
Rescuecom May 2009 - July 2009
Affiliated Computer Services March 2001 - January 2009
Philips Broadband Networks Inc August 1996 - March 2001
Wegmans 1988 - 1995
Skills
Windows Server, Wireless Networking, Troubleshooting, Call Center, Technical Support, Call Centers, Hardware, Help Desk Support, Leadership, Customer Service, Process Improvement, Program Management, Project Management, Software Documentation, System Administration, Team Leadership, Training, Wireless, Management
Education
Onondaga Community College 1983 — 1984
State University of New York College at Oswego 1982 — 1983
Comunications
Arizona Department of Health Services September 2013 - Present
Academy Of Nail technology March 2009 - September 2013
RCPRES January 2007 - March 2013
ACS October 2000 - August 2005
Affiliated Computer Services 2000 - 2005
Charles July 1999 - September 2000
Lockheed Martin Information Technology 1993 - 1998
Skills
Process Improvement, Training, Budgets, Management, Strategic Planning, Account Management, Cross-functional Team..., SAP, Leadership, Coaching, Team Leadership, Accounting, Customer Service, Auditing, Team Building, Change Management, Project Planning, Account Reconciliation, Forecasting, Accounts Payable, Accounts Receivable, Financial Reporting, Payroll, Financial Analysis, Project Management, Team Management, Finance, Sales, Call Centers, Business Process..., Risk Management, Access, Analysis, Human Resources, Process Scheduler, Program Management, Operations Management, Business Analysis
Education
Academy of Nail Technology 2010 — 2010
Instructor, Nail Technology
Academy of Nail Technology 2005 — 2005
License, Nail Technician
State University of New York Empire State College 1994 — 1999
BS, Buiness Administration
Depository Trust & Clearing Corporation (DTCC) November 2013 - Present
Depository Trust & Clearing Corporation (DTCC) March 2010 - November 2013
Comcast Cable October 2005 - May 2010
Time Warner Cable 2005 - 2006
Affiliated Computer Services 2004 - 2005
Texas Health Resources 2000 - 2004
Skills
ITIL v3 2011 Service...
Education
St. Mary's University 1995 — 2000
BBA, Mangement Information Systems
Nolan High School
ACS, a Xerox Company July 2008 - Present
Affiliated Computer Services 2008 - Present
CSC July 2007 - July 2008
Computer Sciences Corporation 2007 - 2008
United States Navy 1978 - 1998
Education
UCLA Anderson School of Management 2009 — 2009
Board of Director Education & Certification Program
Strayer University 2001 — 2003
MBA, Management
University of Maryland University College 1989 — 1993
B.S., Management
JP Morgan Securities April 2002 - June 2015
Meregrass, Inc. April 2002 - June 2015
Affiliated Computer Services 1997 - 2002
Skills
Charter, Customer Service, Event Planning, Falcon, Leadership, Management, Microsoft Excel, Microsoft Office, Microsoft Word, Outlook, Process Improvement, Sales, Social Media Marketing, Team Building, Strategic Planning
Education
Stephen F. Austin State University
Business Management
The Standard December 2010 - March 2015
TeleTech December 2009 - September 2010
TeleTech January 2009 - December 2009
ACS August 2006 - April 2008
Affiliated Computer Services January 2005 - September 2006
LiveBridge September 2004 - August 2006
LiveBridge June 2002 - August 2004
Skills
Vendor Management, Management, Training, Project Management, Telecommunications, Process Improvement, Leadership, Customer Service, Performance Management, Team Leadership, Recruiting, Call Centers, Human Resources, Program Management, Change Management, Business Analysis
Education
The Evergreen State College 1997 — 1999
BA, Liberal Arts/Theater
State University of New York College at Fredonia 1990 — 1994
BA, Music Education
Adirondack Bank April 2014 - Present
Slocum-Dickson Medical Group, PLLC August 2012 - April 2014
First Source Federal Credit Union May 2005 - August 2012
Fiserv 2004 - 2005
Affiliated Computer Services 1998 - 2004
Olsten Staffing Services 1995 - 1998
Skills
Employee Relations, Benefits, Performance Management, Job Descriptions, Benefits Administration, Strategic Planning, Compensations, Employee Benefits, Human Resources, Deferred Compensation, Call Centers, HRIS, Training, Personnel Management, New Hire Orientations, Leadership, Payroll, Coaching, Workers Compensation, Policy
Education
State University of New York Institute of Technology at Utica/Rome 1990 — 1992
BPS, Business Public Mgt. and Human Resources
Herkimer County Community College 1988 — 1990
Associate of Arts and Sciences (A.A.S.), Business Administration and Management, General
RAM Director Cost Management IntegrationBell Helicopter2003 - 2007
Affiliated Computer Services 2001 - 2003
Education
Tarleton State University
MBA, Finance / Management
The University of Texas at Austin
BBA, Accounting
PriceGrabber.com May 2013 - Present
USAA January 2006 - May 2013
Solution Partners August 2004 - January 2006
Affiliated Computer Services February 2000 - July 2004
Skills
Unix, SQL, Java Enterprise Edition, Java, Requirements Analysis, SDLC, Agile Methodologies, Disaster Recovery, Enterprise Architecture, Integration, DB2, XML, Medicaid
Education
Simpson College 1993 — 1997
Bachelor of Arts (B.A.), Mathematics and Computer Science
Joining Technologies Inc., E. Granby , CT August 2014 - Present
CT Spring and Stamping Company April 2013 - January 2014
Remington Arms July 2002 - March 2013
Affiliated Computer Services June 1999 - May 2002
Cigna January 1991 - September 1992
Cigna March 1986 - June 1989
Skills
Process Improvement, Team Building, Distribution Center..., Security, Coaching, Leadership, Strategic Planning, Lean Manufacturing, Project Management, Continuous Improvement, Management, Customer Service, Team Leadership, Training, Forklift Operator, SAP, Inventory Management, Positive role model, Never stop learning.
Education
Asnuntuck Community College 2014 — 2015
Certification, CNC Machining and Manufacturing
Southern Connecticut State University 1981 — 1985
B.S., Physical Education
Newington High 1978 — 1981
College Prep.
Affiliated Computer Services June 2005 - Present
Mellon Financial February 1990 - May 2005
Dreyfus Retirement Services 1990 - 1994
The Bank of New York January 1987 - February 1990
Dean Witter September 1985 - January 1987
Education
Stony Brook University 1982 — 1985
BA, Economics
Stevens Institute of Technology 1981 — 1981
Mechanical Engineering
Hulcher Services September 2000 - Present
Affiliated Computer Services May 1998 - August 2000
Breathco/Mediserv September 1991 - May 1998
Skills
Accounting, Budgets, Process Improvement, Forecasting, Accounts Payable, Payroll, Strategic Planning, QuickBooks, Team Building, Sarbanes-Oxley Act, Acquisition Integration, Microsoft Excel, Financial Reporting, Internal Controls, Leadership
Education
Southern Methodist University - Cox School of Business 1990 — 1991
MBA, Business
The University of Texas at Austin - Red McCombs School of Business 1984 — 1988
BBA, Accounting
the City of Memphis October 2010 - Present
City of Memphis 2012 - 2014
Affiliated Computer Services October 2008 - October 2010
Skills
Requirements Analysis, Business Analysis, Integration, Disaster Recovery, Visio, SQL, Microsoft SQL Server, SDLC, Databases, Business Intelligence, Program Management, Business Process, IT Management, Software Project..., Vendor Management, ITIL, Process Improvement, Software Documentation, Security, IT Service Management
Education
The Johns Hopkins University 1986 — 1990
MS, Computer Science
University of South Carolina-Columbia 1981 — 1983
MS, Geography
State University of New York College at Buffalo 1975 — 1979
BA, Geography
Amica Mutual Insurance March 2013 - Present
CVS Caremark Corporation March 2012 - March 2013
ING July 2011 - March 2012
Manulife Financial March 2011 - July 2011
ING September 2006 - November 2010
Investors Bank & Trust November 2003 - August 2006
CitiStreet January 2001 - November 2003
Affiliated Computer Services July 1999 - December 2000
BankBoston June 1998 - July 1999
Boston EquiServe January 1995 - May 1998
Skills
User Acceptance Testing, Business Analysis, SDLC, Process Improvement, Quality Assurance, Testing, Program Management, Business Requirements, Databases, Project Management, SQL, Management, Requirements Gathering, Requirements Analysis, Quality Center, SharePoint, Visio, Software Documentation, HP Quality Center
Education
Suffolk University 1981 — 1985
BS, Journalism
Affiliated Computer Services 2007 - Present
Affiliated Computer Services 2003 - 2007
Nortel Networks 2000 - 2003
Nortel Networks 1999 - 2000
Raytheon 1995 - 1999
United States Air Force 1992 - 1995
United States Air Force 1988 - 1992
Education
University of Dayton School of Law 1985 — 1988
J.D., Law
University of Northern Colorado 1973 — 1975
MA, Sociology and Communications
Syracuse University 1961 — 1965
BA, Psychology
Fidelity Investments September 2009 - Present
Wachovia Bank September 2007 - September 2009
IBM Global Business Services January 2005 - July 2007
VF Corporation July 2002 - December 2004
Affiliated Computer Services 1995 - 2002
ACS (Affiliated Computer Services) 1995 - 2002
Skills
Hardware, Disaster Recovery, MVS, zSeries, JCL, CICS, Mainframe, IBM Mainframe, TSO, VSAM, Performance Tuning, z/OS, Unix, Technical Support, Capacity Planning, Troubleshooting, OS/390, Data Center
Education
Southern Methodist University 1989 — 1993
BS, Mathematiccs
Abbott Label May 2013 - Present
Genghis Grill Franchise Concepts, LLC August 2012 - Present
Affiliated Computer Services October 2009 - Present
Grant Knauth June 2003 - May 2009
Wyndham International March 1996 - July 1999
American Airlines January 1990 - December 1993
Skills
Auditing, Financial Analysis, Internal Controls, Sarbanes-Oxley Act, Forecasting, Process Improvement, Managerial Finance, Account Reconciliation, Finance, Mergers & Acquisitions, General Ledger, Accounting
Education
Southern Methodist University - Cox School of Business
The University of Texas at Austin
A & M Distribution January 2013 - Present
Office Depot September 2009 - January 2013
Affiliated Computer Services January 2004 - December 2009
Hart Intercivic, Inc January 2003 - December 2003
Business Records Corporation (BRC) acquired by ACS January 1990 - December 2002
Unisys Corporation January 1977 - December 1989
G.C. Services Corporation Telemarketing January 1975 - January 1977
Skills
Territory Management, Sales, Sales Operations, Salesforce.com, Solution Selling, Account Management, Business Development, Sales Process, Sales Management, CRM, Team Leadership, Direct Sales, New Business Development, Team Building, Negotiation, Territory Penetration, Relationship Management, Cross Functional Team..., Territory..., Cold Calling, Marketing, Sales Presentations, Management, Sales Force Development
Education
St. Thomas University 1971 — 1975
BA, Management/Accounting
RIE Coatings June 2015 - Present
Falls Fabricating, LLC August 2011 - June 2015
Newmans Industries Inc April 2009 - August 2011
Coborn's Inc January 2005 - April 2009
Affiliated Computer Services May 2003 - January 2005
Skills
Financial Analysis, Finance, Financial Reporting, Accounting, GAAP, Forecasting, General Ledger, Human Resources, Leadership, Management, Microsoft Excel, Payroll, Process Improvement, Strategic Planning
Education
St. Cloud State University 1988 — 1995
Accounting, Accounting
3M August 2014 - Present
MoneyGram International March 2011 - August 2014
Cognizant Technology Solutions 2004 - February 2011
Affiliated Computer Services 2002 - 2004
Education
Sikkim Manipal University of Health, Medical and Technological Sciences
Master of Science (MS), Information Technology
Bristol-Myers Squibb March 2014 - Present
Xerox Business Services February 2010 - March 2014
Affiliated Computer Services August 2001 - February 2010
Skills
Mergers & Acquisitions, Employee Benefits, Process Improvement, Employee Relations, Human Resources, Employment Law, Labor Relations, Tax Law, Fiduciary, Employee Training, Qualified Retirement..., Software Licensing, Intellectual Property, Outsourcing, Licensing, Contract Negotiation, Corporate Governance, Business Process..., Change Management, Strategy, Team Building, Litigation, Corporate Law, Leadership
Education
Goucher College
Bachelor of Arts (B.A.)
Seton Hall University School of Law
Doctor of Law (JD)
Temple University - James E. Beasley School of Law
Master of Laws (LL.M.), Tax, Benefits, Fiduciary Law
University of Exeter
Ascension Health Information Services September 2010 - Present
Affiliated Computer Services January 2003 - May 2010
Ingram Micro October 1992 - December 2002
Skills
VPN, Network Engineering, Cisco Technologies, Firewalls, Servers, VoIP, Security, Cisco Wireless, Troubleshooting, ITIL, Active Directory, WAN, VMware, Group Policy, Routing, Routers, Networking, Switches
Education
State University of New York College at Buffalo
BSed, secondary education
Affiliated Computer Services January 2007 - May 2009
Education
Sullivan University 2007 — 2008
Associate, Computer Information Technology
Cirrus Logic June 2011 - Present
Affiliated Computer Services June 2010 - June 2011
Affiliated Computer Services November 2007 - June 2010
Affiliated Computer Services July 2006 - November 2007
Affiliated Computer Services February 2006 - July 2006
Skills
SDLC, Requirements Analysis, Visio, EDI, Requirements Gathering, Testing, SharePoint, Software Project..., Business Analysis, Software Documentation, Vendor Management, Quality Assurance, Business Process..., CMMI, Process Improvement, Program Management, Analysis, Training, Data Analysis, Management, Software Development, Risk Management, Business Process, Six Sigma
Education
Southwestern University 1998 — 2002
BA, Business
Medical Mutual of Ohio March 2011 - Present
Bridgestone December 2010 - March 2011
Affiliated Computer Services February 2004 - August 2010
Goodyear Tire & Rubber Company June 1989 - January 2004
Education
Slippery Rock University of Pennsylvania 1984 — 1988
BS, Computer Science
NGA Human Resources March 2014 - Present
Settlement Services July 2008 - May 2012
Comcast Cable August 2005 - June 2008
Affiliated Computer Services June 2000 - June 2005
Skills
Microsoft Word, Research, Administrative..., Invoicing, Microsoft Office, Outlook, Microsoft Excel, PowerPoint, Customer Service, SAP, Access, Software Documentation, Call Centers
Education
Tallahassee Community College 2012 — 2013
Associate of Arts (AA), Liberal Arts and Sciences, General Studies and Humanities, Presidents List
Ecova May 2013 - Present
Allflight Corporation October 2011 - October 2012
Affiliated Computer Services December 2010 - August 2011
Skills
Microsoft Office, Customer Service, Receptionist Duties, Data Entry, Administrative..., Filing, Order Processing, Human Resources, Outlook, Time Management, Power Utilities, Expense Allocation, Utilities Management, Invoicing, Confidentiality, Microsoft Excel, Microsoft Word, Office Equipment, Office Management, Administrative...
Education
South Puget Sound Community College 2008 — 2008
Herzing University-Online 2004 — 2008
Paralegal
Alcoa June 2014 - Present
Affiliated Computer Services January 2011 - June 2014
CVS / Caremark December 2005 - December 2010
Education
Slippery Rock University of Pennsylvania 1984 — 1988
BS, Computer Science
Marsh & McLennan Companies, Inc. March 2011 - Present
Affiliated Computer Services January 2003 - November 2010
TXU January 1999 - October 2002
TXU January 1997 - January 1999
TXU January 1995 - January 1997
Education
The University of Texas at Arlington 1995 — 1995
Business
Tarrant County College 1983 — 1984
Business
Mountain View Jr. College 1975 — 1976
General Studies
Verizon Wireless 2006 - Present
Affiliated Computer Services 2002 - 2006
National Discount Brokers 1997 - 2001
Periphonics 1991 - 1997
Skills
Integration, Telecommunications, SDLC, Software Project..., Requirements Analysis, Vendor Management, Solaris, Solution Architecture, Agile Methodologies, Cloud Computing, Software Development, Unix, Enterprise Architecture, Testing, IT Strategy, Business Analysis, Management, SQL, SOA, Project Management, Wireless, Enterprise Software, TCP/IP, Web Services, Databases, Disaster Recovery, Call Centers
Education
Somaiya College of Engineering
BE, Electronics Engineering
Southern Illinois University, Carbondale 1989 — 1991
Master's Degree, Electrical Engineering
Stevens Institute of Technology 2006 — 2011
Master of Science (MS), Information Systems
Stevens Institute of Technology
MBA, Technology Management
CB Richard Ellis August 2010 - December 2010
Affiliated Computer Services January 2010 - May 2010
Education
Southern Methodist University 2007 — 2011
Economics with Financial Applications
New Trier High School 2003 — 2007
ComputerWorks September 2007 - October 2012
Affiliated Computer Services June 2003 - August 2007
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Research, Windows, Outlook, Teaching, Public Speaking, Strategic Planning, Negotiation, Editing
Education
Southwestern Oregon Community College 2009 — 2011
Computer and Information Sciences, General
Coquille High School 1993 — 1997
General Studies, General Studies
Affiliated Computer Services September 2008 - Present
CMA, CGM July 2013 - October 2013
Skills
Troubleshooting, Call Center, Active Directory, Call Centers, Windows 7, Technical Support, ITIL, Windows Server, Service Delivery, Software Documentation, Windows XP, System Administration, Customer Service, Servers, Windows, Business Analysis, Computer Hardware, VMware, Team Leadership, Process Improvement, Help Desk Support, Outsourcing, Operating Systems
Education
Strayer University (VA) 2008 — 2010
Master of Arts (MA), Public Administration
Shaw University 2002 — 2006
Bachelor of Arts (BA), Public Administration
State of Nebraska January 2015 - Present
University of Nebraska–Lincoln October 2012 - Present
University of Oregon September 2010 - July 2012
Affiliated Computer Services September 2006 - August 2010
Skills
Psychology, Research, Community Outreach, Higher Education, SPSS, Public Speaking, Microsoft Office, Data Analysis, PowerPoint, Psychotherapy, Critical Thinking, Crisis Intervention, Statistics, Microsoft Excel, Microsoft Word, Customer Service, Qualitative Research, Leadership, Time Management, Teaching
Education
University of Nebraska-Lincoln 2012 — 2014
Masters of Arts, Counseling Psychology
University of Oregon 2010 — 2012
Bachelor of Arts (BA), Psychology
Southwestern Oregon Community College 2008 — 2010
Associate of Arts (AA), Oregon Transfer Degree
Ascensus August 2011 - Present
Ascensus October 2005 - August 2011
Affiliated Computer Services June 2004 - September 2005
Affiliated Computer Services June 2001 - May 2004
Skills
Mutual Funds, Business Analysis, Defined Benefit, 401k, Retirement, Financial Services, Vendor Management, Pensions, Process Improvement, Business Strategy, Visio, FINRA
Education
Susquehanna University 1997 — 2001
Bachelor of Science (BS), Finance
Tuesday Morning September 2014 - Present
MedSynergies 2013 - 2014
JWT 2009 - 2013
Neudesic 2008 - 2009
Affiliated Computer Services 2001 - 2008
Metromedia Restaurant Group 1994 - 2001
Pearle Vision 1980 - 1994
Skills
ASP.NET, C#, SQL, Microsoft SQL Server, WCF, WCF Services, Visual Studio, TFS, Databases, SDLC, SSIS, VB.NET, Software Development, Web Services, Integration, Software Documentation, ETL, IIS, Database Design, jQuery, SSRS, Data Modeling, Data Warehousing, Requirements Gathering, Agile Methodologies, .NET, LINQ, Entity Framework, XSLT, Software Design, VBScript, Visio, Windows, Business Intelligence, Testing, Troubleshooting, Web Development, AJAX, N-tier, Establishing..., Communication Skills, Team Building, Scrum, WinForms, HTML, Multitasking Skills, Analysis, Quality Assurance, XML, SharePoint
Education
The University of Texas at Austin
Bachelor of Arts (BA), Mathematics and Computer Science
Southern Methodist University
Mathematics and Computer Science
Lake Highlands High School
Regence BlueShield of Washington 2007 - 2012
Affiliated Computer Services February 2007 - November 2007
Education
St. Louis Community College 1984 — 1984
Certified Medication Technician