Blue Cross Blue Shield of Arizona
Industry: Company
DescriptionHeadquarters: Phoenix, Arizona, United States Founded: 1939 Subsidiaries: Trinnovate Ventures, Inc., CSA Enterprises Inc.
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Blue Cross Blue Shield of Arizona Employees
Optumas October 2012 - Present
Blue Cross Blue Shield of Arizona June 2005 - May 2007
Education
University of California, Davis 1990 — 1994
BS, Applied Mathematics
Blue Cross Blue Shield of Arizona October 2009 - January 2010
Wolters Kluwer Pharma Solutions 2009 - 2009
Arizona Department of Health Services 2007 - 2009
TriWest Healthcare Alliance 2006 - 2007
National Council on Compensation Insurance Holdings, Inc 2001 - 2003
Standard & Poor's 1997 - 2000
DTCC 1994 - 1997
Industrial Bank of Japan 1992 - 1994
Millennium Management 1991 - 1992
IBM June 1987 - April 1990
Skills
Risk Management, SAS, Predictive Modeling, Data Governance, Statistical Modeling, Statistics, Applied Probability, Internet Safety, Analysis, Data Quality, Fraud Detection, SAS Programming, SQL, Financial Risk, Econometrics, Data Analysis, Time Series Analysis
Education
University of Pennsylvania - The Wharton School 1989 — 1991
Master of Business Administration (M.B.A.), Investment Finance
Stanford University 1984 — 1985
Master's Degree, Operations Research
Swarthmore College 1980 — 1984
Bachelor's Degree, Mathematics and Statistics
Dignity Health August 2015 - Present
Behavioral Health Information Network of Arizona June 2015 - July 2015
Altruista Health November 2014 - April 2015
Monarch Healthcare IT Solutions January 2013 - November 2014
Aetna 2013 - September 2014
UnitedHealthcare August 2012 - December 2012
UnitedHealthcare June 2011 - August 2012
United Health Care June 2009 - June 2011
Blue Cross Blue Shield of Arizona September 2006 - October 2007
Blue Cross Blue Shield Of Arizona January 2004 - September 2006
Skills
Medicaid, Project Management, HIPAA, Healthcare, Vendor Management, ICD-10, PMP, Requirements Analysis, Healthcare Industry, Business Analysis, Managed Care, Process Improvement, SDLC, Software Project..., Agile Methodologies, Healthcare Consulting, Healthcare Information..., Software Documentation, Leadership, Claims Management, Medical Terminology, Prior Authorization, Disease Management, Portals, EMR, EDI ANSI X12, Resource Management, Visio, Program Management, Medicare, EHR, Consulting, Business Requirements, Strategic Planning, Strategy, Cross-functional Team..., SharePoint, Health Insurance, Project Portfolio..., Change Management, IT Strategy, Software Development, Integration, Testing, User Acceptance Testing, HIE, HL7, ADT, CDA, CCDA
Education
University of Phoenix 1994 — 1997
Bachelors of Science, Business Information Systems
Health Catalyst March 2015 - Present
Dignity Health June 2012 - February 2015
American Express July 2014 - November 2014
Dignity Health June 2011 - May 2012
Blue Cross Blue Shield of Arizona October 2008 - June 2011
Buck Consultants September 2007 - October 2008
Food Services of America June 2006 - September 2007
American Express January 2005 - March 2006
Schaller Anderson 2003 - 2006
Maricopa County 2000 - 2003
Skills
T-SQL, SSRS, Data Warehouse..., Microsoft's Business..., Data Warehousing, Enterprise Architecture, Dimensional Modeling, SQL Server Reporting..., Microsoft SQL Server, ETL Design, Database Design, Data Modeling, Databases, ETL, SQL, Database Administration, Relational Databases, Performance Tuning, SQL Server Analysis..., Team Development &..., Business Intelligence, Microsoft SharePoint, InfoPath, Data Analysis, SDLC, High Availability and..., Relational database..., SQL Server Integration..., Visio, ASP.NET, SQL Server Development, C#, VB.NET, Team Management, Healthcare, Agile Methodologies, SSIS, Solution Architecture, Software Development, Visual Studio, SharePoint, Requirements Analysis, Crystal Reports, Data Mining, Software Project..., Requirements Gathering, Business Intelligence..., Analysis Services, Architecture, Business Objects
Education
Oregon Institute of Technology 1994 — 1995
MSc, Environmental Science
University of Arizona 1985 — 1990
BA, Chemistry
Continental Elementary School June 2013 - May 2014
Sahuarita Dance Center March 2013 - May 2014
American Red Cross August 2010 - December 2010
YMCA August 2009 - May 2010
Blue Cross Blue Shield of Arizona August 2008 - May 2009
Skills
Note Taking, Dance, Music, Babysitting, Straight Talk, Small Talk, Computers, Typing, Friendly Personality, Singing
Education
Pima Community College 2012 — 2018
Early Childhood Education and Teaching
Sahuarita High School 2011 — 2012
High School, High School/Secondary Diplomas and Certificates
San Miguel High School 2008 — 2011
Wells Fargo Insurance Services August 2013 - Present
GTECH (Lottery Software Company) March 2012 - August 2013
Accenture August 2011 - March 2012
US Airways February 2011 - August 2011
Apollo Group February 2010 - November 2010
Arizona Department of Education January 2007 - January 2010
Blue Cross Blue Shield of Arizona January 2001 - January 2007
Skills
Requirements Analysis, SDLC, Data Analysis, Business Process, Data Warehousing, SQL, Business Intelligence, Report Writing, SharePoint, Visio, MS Project, MS Office Suite, Database Design, Experienced Business..., Microsoft Office, Project Management, User Acceptance Testing, Systems Analysis, Business Requirements, Analysis, Microsoft Project, Business Analysis, Requirements Gathering, Leadership, Process Improvement
Education
University of Phoenix 1999 — 2001
Masters in Computers, Information Systems
University of Toledo 1994 — 1997
CIS, Business Information Systems
Blue Cross Blue Shield of Arizona May 2014 - Present
Blue Cross Blue Shield of Michigan February 2006 - May 2014
Novi Precision Products, Inc. 1998 - 2004
Skills
Quality Assurance, System Testing, Testing, SDLC, Requirements Gathering, System Integration..., Requirements Analysis, Test Planning, Business Requirements, Regression Testing, Manual Testing, Test Cases, SQL, DB2, JCL, TSO, User Acceptance Testing, EDI ANSI X12, 4010, 5010, HIPAA, Systems Analysis
Education
Oakland University
Bachelor of Science, Management Information Systems
Blue Cross Blue Shield of Arizona March 2014 - Present
VincentBenjamin September 2013 - February 2014
University of Phoenix September 2010 - August 2013
Certified Companies August 2007 - March 2010
Convergys June 2005 - August 2006
Skills
Recruiting, Employee Relations, Human Resources, Interviews, Sourcing, Temporary Staffing, Temporary Placement, Applicant Tracking..., Resume Writing, Employee Benefits, Adult Education, Higher Education, Personnel Management, Coaching, SDLC, Talent Acquisition
Education
University of Phoenix 2011 — 2014
MBA HRM, Human Resources Management
Texas A&M International University 2001 — 2005
Bachelor of Arts (B.A.), Psychology
Blue Cross Blue Shield of Arizona June 2007 - Present
ServiceTrac 2006 - 2007
Trax Retail Solutions 2001 - 2006
Training a la Carte 1999 - 2001
Heald College 1996 - 1998
SandenVendo America, Inc. 1991 - 1996
Kandel Knitting 1989 - 1991
Skills
Human Resources, Strategy, Compensation Strategies, Project Management, Talent Management, PeopleSoft, HRIS, Health Insurance, Marketing Strategy, Marketing Communications, Branding & Identity, Employee Engagement, Computer Software..., Sales Compensation, Microsoft Office, Real Estate Marketing, MS Project, Adobe Creative Suite, Web Design, Product Development, Graphic Design, Incentive Programs, B2B Marketing Strategy, B2C marketing, Higher Education..., Career Development, Statistical Data..., Visual Basic, Employee Benefits, Employee Relations, Benefits Administration, College Recruiting, Job Analysis
Education
Thunderbird School of Global Management 2002 — 2002
Executive Certificate, Global Branding
National University 1997 — 1999
MBA, HR and Global Marketing, 4.0
Pacific University 1985 — 1988
BA, Business (Marketing), 3.5
Pacific University 1985 — 1988
BA, Psychology, 3.5
Blue Cross Blue Shield of Arizona July 2014 - Present
Blue Cross Blue Shield of Arizona June 2007 - July 2014
Accenture May 2006 - May 2007
Ohio State University January 2005 - April 2006
State of Ohio February 1998 - October 2003
City of Tempe 1995 - 1998
Skills
Change Management, PeopleSoft, Program Management, Organizational..., Process Improvement, SharePoint, Management Consulting, Business Analysis, ERP, Knowledge Management, Human Resources, Training, Analysis
Education
Arizona State University 1996 — 1997
MPA, Public Administration
The Ohio State University 1986 — 1993
BS, Natural Resources - Water Resources
Noridian Healthcare Solutions, LLC October 2006 - Present
Blue Cross Blue Shield of Arizona January 2003 - September 2006
Skills
Interpersonal..., Group Dynamics, Responsiveness to..., Medical Billing, Process Improvement, Healthcare, HIPAA, Provider Relations, Medicare, Health Insurance, Healthcare Management
Education
Phoenix College 1999 — 1999
Economics, Medical Terminology
Peralta College
Business Accounting
Health Fitness Corporation April 2012 - Present
Health Fitness Corporation August 2007 - April 2012
Blue Cross Blue Shield of Arizona 2002 - 2007
Skills
Health Promotion, Wellness, Employee Wellness, Wellness Coaching, Health Education, Disease Management, Fitness, Prevention, Fitness Training, Corporations, Exercise Physiology, Healthcare, Employee Wellness..., Exercise Prescription, Wellbeing, Lifestyle, Operations Management, Business Requirements, Project Management, Business Process..., Personal Training, Nutrition
Education
University of Phoenix 1999 — 2001
Master of Business Administration (MBA), Health/Health Care Administration/Management
Winona State University 1993 — 1997
Bachelor of Science (BS), Exercise Science - Corporate Wellness
HonorHealth September 2015 - Present
Blue Cross Blue Shield of Arizona June 2012 - September 2015
Rural/Metro Corporation October 2011 - April 2012
Knights of Columbus June 2009 - September 2011
Save the Children January 2005 - June 2009
Iron Latern Realty August 2004 - January 2005
Three-Five Systems, Inc. June 1999 - August 2004
Path Group PLC October 1997 - June 1999
US Navy November 1993 - August 1997
Skills
Process Improvement, Program Management, Project Management, IT Management, Change Management, Vendor Management, Disaster Recovery, Software Documentation, ITIL, Team Leadership, Strategic Planning, Visio, Leadership, Information Technology, Cross-functional Team..., Training, Service Delivery, Management, Team Building, Active Directory, IT Service Management, Technical Support, Business Process, Integration, System Administration, IT Strategy, Troubleshooting, Enterprise Software, IT Operations, Data Center, Security, Help Desk Support, SDLC, Cloud Computing, CRM, Project Portfolio...
Education
University of Phoenix 2003 — 2005
Master, Business Administration
University of Phoenix 2001 — 2003
Bachelor, Business / e-Business
LOMA
Associate, Life Management Institute
LOMA
Associate, Customer Service
Blue Cross Blue Shield of Arizona August 2013 - Present
CareMore Health Plan June 2010 - August 2013
Health Net November 2006 - June 2010
Skills
Medicare Advantage, Sales Management, Sales Operations, Sales Presentations, Business Relationship..., Managed Care, Selling, Sales, Brokers, Cross-functional Team..., Insurance
Education
Ottawa University-Phoenix 2000 — 2004
Bachelor of Arts (B.A.), Business Administration
Blue Cross Blue Shield of Arizona November 2012 - Present
KEY WORDS Writing Editing Copy Coaching January 2009 - Present
Enamor February 2010 - July 2012
Kronos Optimal Health June 2005 - December 2008
BankFirst Corporation 1999 - 2005
Donna B. Steele Inc. 1996 - 2005
TriWest Healthcare Alliance September 1996 - December 1999
Rascona Photographic 1987 - 1996
Patchen Brownfeld Advertising 1985 - 1987
Skills
Copywriting, Advertising, Marketing Strategy, Newsletters, Direct Marketing, Marketing, Editing, Brochures, Direct Mail, B2B, Copy Editing, Corporate Communications, Leadership, Management, Photography, Social Media Marketing, Web Content, Marketing Communications
Education
The University of Memphis
BA, Advertising & PR
American Academy of Pediatrics - Arizona Chapter April 2013 - Present
Viridian Health Management April 2012 - April 2013
Blue Cross Blue Shield of Arizona June 2008 - April 2012
Washington Elementary School District February 2007 - June 2008
Lake County Health Department August 2006 - December 2006
Skills
Healthcare, Public Speaking, Health Promotion, Event Planning, Wellness, Customer Service, Nutrition, Health Education, Microsoft Office, Program Development, Strategic Planning, Health Insurance, Managed Care, Wellness Coaching, Corporations, Program Management, Employee Wellness, Project Planning, Software Documentation, Community Outreach, Leadership, Coaching, Disease Management, Healthcare Management, Case Managment, Training, Program Evaluation, Hospitals, Data Analysis, Community Health, Public Health, Prevention, Nutrition Education, Health Management, Cpr Certified, Employee Wellness..., Health Policy, Fitness, Behavior Change, Dietetics, Medicare, Management
Education
University of Phoenix 2010 — 2011
Masters in Health Administration, Health Administration
University of Arizona 2003 — 2006
Bachelors of Science, Community Health Education
Blue Cross Blue Shield of Arizona June 2015 - August 2015
Burritt Communications April 1991 - June 2015
Contel Corporation, now Verizon June 1989 - March 1991
BellSouth Corporation now AT&T February 1987 - June 1989
Education
UNC Chapel Hill
BA, Journalism
Blue Cross Blue Shield of Arizona May 2013 - Present
McMurry/TMG June 2011 - May 2013
McMurry September 2007 - June 2011
Chandler-Gilbert Community College January 2001 - June 2011
Aon Consulting Worldwide 2000 - 2007
Arizona School of Health Sciences- AT Still University August 1997 - August 2000
Skills
Strategic Planning, Internal Communications, Vendor Relations, Negotiation, Staff Development, Client Relationship..., Client Retention, Marketing Communications, Marketing Strategy, Budgeting, New Business Development, Budget Development, Budget Oversight, Employee Hiring, Staff Training, Public Speaking, Budgets, Customer Retention
Education
University of Wisconsin-Madison
Bachelor of Science
University of Phoenix
Masters
Blue Cross Blue Shield of Arizona March 2005 - Present
WorldatWork June 2000 - March 2005
Blood Systems Inc. 1994 - 1999
Skills
Benefits, Workforce Planning, Employee Relations, Performance Management, Employment Law, HR Strategy, Talent Management, Employee Engagement, Leadership Development, Talent Acquisition, HR Policies, Compensation, Human Capital Management, Change Management, Executive Compensation, Coaching, Benefits Administration, Onboarding, Compliance, Employee Benefits, Affirmative Action, Strategic Planning, Vendor Management, Public Speaking, FMLA, Mergers, Job Descriptions, Healthcare, Performance Appraisal, Union Avoidance, Budgeting, Internal Communications, Organizational Design, Team Building, Deferred Compensation, Organizational..., Executive Pay, Personnel Management, Human Resources, Applicant Tracking...
Education
University of Arizona 1985 — 1990
BSBA, Human Resources
Sahuaro High School 1981 — 1985
Blue Cross Blue Shield of Arizona May 2013 - Present
AAA NCNU Insurance Exchange November 2012 - May 2013
Infusionsoft March 2012 - August 2012
Toolbox.com April 2011 - January 2012
Syncpointe November 2008 - January 2009
ValleyCrest Companies August 2004 - July 2005
Department of Agriculture, Water Management and Forestry, Bosnia and Herzegovina March 1996 - June 2001
Skills
Product Management, E-commerce, Web Analytics, Social Media, Product Development, Competitive Analysis, Strategic Planning, Customer Service, Agile Methodologies, SaaS, Lead Generation, User Experience, User Stories, User Research, Account Management, Requirements Analysis, Online Marketing, Leadership, Management, Cross-functional Team...
Education
Western International University
MBA, Management
Tennessee Technological University
Bachelor of Science, Agriculture
Blue Cross Blue Shield of Arizona September 2014 - Present
Jimenez Consulting Solutions, LLC May 2010 - August 2014
Kitchell June 2002 - April 2010
HSM Group October 2002 - November 2009
Life Care Centers of America October 2001 - June 2002
John C. Lincoln Health Network August 1999 - October 2001
John C. Lincoln Health Network August 1998 - August 1999
John C. Lincoln Health Network September 1995 - August 1998
John C. Lincoln Health Network March 1988 - September 1995
St. Joseph's Hospital and Medical Center August 1984 - March 1988
Skills
Program Management, Project Management, Analysis, Process Redesign, Change Management, Healthcare, Healthcare Consulting, Hospitals, EHR, Strategic Planning, Leadership, Medicare, Process Improvement, Clinical Research, Nursing, Training, Team Leadership, ICD-10, Research, HIPAA, Healthcare Information..., CPOE, Revenue Cycle, Medicaid, Budgets, Quality Improvement, Practice Management, Policy, Informatics, Software Documentation, Healthcare Industry, Healthcare Management, Vendor Management
Education
University of Phoenix 1999 — 2001
Master, Business Administration/ Health Care Management
University of Phoenix 1997 — 1999
Bachelor of Science, Nursing
Hannibal - LaGrange College
Associate of Arts, Nursing
Blue Cross Blue Shield of Arizona August 2007 - Present
Wolters Kluwer Health October 2005 - August 2007
NDCHealth August 2000 - October 2005
Sun Health February 1998 - August 2000
Skills
Health Economics, Market Intelligence, Managed Care, Medicare Part D, Secondary Research, Competitive Intelligence, Medicare, Strategy, Process Improvement, Healthcare, Health Insurance, Business Intelligence, Segmentation, Healthcare Reform, Health Care Reform, Health Policy, Market Research, Product Management
Education
University of North Florida 1993 — 1996
Bachelors
Caterpillar Inc. May 2014 - Present
Philips Healthcare December 2013 - May 2014
Blue Cross Blue Shield of Arizona August 2013 - December 2013
Cognizant Technology Solutions August 2010 - June 2013
The Ohio State University September 2009 - June 2010
Subway 2006 - 2006
Subway 2006 - 2006
Skills
Regression Testing, Agile Methodologies, Agile Testing, Manual Testing, Automated Software..., Test Planning, Test Execution, Defect Life Cycle, Quality Assurance, User Acceptance Testing, Software Quality..., Requirements Gathering, Requirements Analysis, Defect Tracking, Defect Logging, Test Cases, HP Quality Center, HP QTP, SQL, Rational Team Concert, SDLC, Scrum, White Box Testing, Black Box Testing, Test Estimation, Risk Assessment, Strategic Planning, SharePoint, Microsoft Office, Linux, Embedded Software, Rational ClearQuest, MRI Software, PET-CT, TFS, Team Management, Team Foundation Server, Test Automation, Project Tracking, TargetProcess, Embedded Systems, Autodesk Inventor, Matlab, Python, Telematics, Troubleshooting, CAT tools, Vector CANalyzer, J1939, Six Sigma
Education
Ohio University 2014 — 2016
Master of Science (M.S.), Engineering Management, 4.0
The Ohio State University 2007 — 2010
Bachelor of Science (B.S.), Electrical and Computer Engineering
Blue Cross Blue Shield of Arizona March 2015 - Present
Sentient Decision Science 2014 - February 2015
CVS Health (Formerly CVS Caremark Corporation) 2010 - 2014
PricewaterhouseCoopers 2008 - 2009
Added Value 2006 - 2008
Skills
Marketing Research, Project Management, Primary Research, Focus Groups, Consumer Insights, Qualitative Research, Research Design, Project Implementation, Quantitative Research, Competitive Intelligence, Consumer Insight, SPSS, Survey Design, Online Research, Report Writing, Voice of the Customer, Freelance Researcher, Customer Insight, Market Research, Consumer Behaviour, Leadership, Questionnaire Design, Survey Research, Business Insights, Cross-functional Team..., Copy Testing, Market Intelligence, Healthcare, Medicare Part D
Education
The University of Manchester 2009 — 2010
Masters of Science with Merit
University of Arizona, Eller College of Management 2002 — 2006
Bachelor of Science in Business Administration
CVS Caremark Corporation January 2014 - Present
Project Management Institute April 2013 - Present
Paradigm Technology 2012 - Present
Blue Cross Blue Shield of Arizona 2012 - 2013
Coventry Health Care 2008 - 2012
TSYS Acquiring Solutions 2006 - 2008
Skills
Healthcare, Process Improvement, Visio, Analysis, business an, ICD-10, ANSI X12, EDI, Project Management, SQL, Microsoft Office, Business Analysis, Business Process, Business Requirements, Testing, Systems Analysis, ERP, SDLC, Requirements Gathering, Leadership, Training, SharePoint, Waterfall, Requirements Analysis, Test Planning, Software Documentation, Business Intelligence, Business Process..., Access, Databases, Integration, PMO, PMP, Agile Methodologies, Agile Project Management, Agile & Waterfall..., Scrum, Data Warehousing, Compliance, NERC, HIPAA, EDI ANSI X12, Test Cases, Mentoring, Project Portfolio..., IT Strategy, Enterprise Architecture, Resource Management, Vendor Management, MS Project
Education
CSM
IIBA
Pace University
Masters, Information System
Blue Cross Blue Shield of Arizona July 2013 - Present
Spear Education April 2011 - 2013
Six Degrees February 2002 - December 2010
Carlson Marketing Group September 1998 - January 2002
Carlson Marketing Group 1996 - 1998
Deluxe Corporation 1991 - 1996
Skills
Adobe Creative Suite, CRM, Budgets, Public Speaking, Customer Experience, Contract Negotiation, Social Networking, Team Leadership, Project Management, Government Contracting, Social Media Marketing, Marketing Strategy, Strategy, Marketing Communications, Cross-functional Team..., Direct Marketing, Marketing, Lead Generation, Business Development, Management, Market Research, Strategic Planning, Recruiting, Sales, Analytics, Entrepreneurship, Product Development, Leadership, Product Launch, Sales Management, Marketing Management, Digital Marketing, Segmentation, Email Marketing
Education
Thunderbird School of Global Management
International Marketing Program Certification, Executive Program - Global Marketing Management
University of St. Thomas
MBA, Marketing
University of Wisconsin-Oshkosh
B.S., Special Education
Health Choice Integrated Care September 2015 - Present
Health Choice Arizona May 2013 - September 2015
Blue Cross Blue Shield of Arizona February 2006 - May 2013
United Health Care October 2001 - February 2005
SHS.COM 1998 - 2001
Skills
Business Analysis, SDLC, Software Project..., PMP, Team Leadership, Program Management, Customer Service, Strategic Planning, Problem Solving, Enterprise Risk..., Issue Resolution, Software Implementation, PMO, Project Management, Vendor Management, Process Improvement, Project Portfolio..., IT Strategy, MS Project, Requirements Analysis, Quality Assurance, Strategy, Healthcare Information..., Agile Methodologies, Business Intelligence, Business Process, Business Process..., Change Management, Enterprise Architecture, HIPAA, IT Management, ITIL, Insurance, Integration, Management, SharePoint, Risk Management, Visio
Education
University of Oregon
CVS Caremark Corporation June 2012 - Present
Mercer Government Human Services Consulting March 2008 - June 2012
Blue Cross Blue Shield of Arizona January 2006 - March 2008
Aon Consulting November 2003 - December 2005
MTL Insurance May 2003 - November 2003
Skills
Healthcare, Medicare, Medicaid, Risk Management, Financial Modeling, Finance, Data Modeling, Microsoft Excel, Health Insurance, Analysis, Insurance, Project Management, Strategic Thinking, Leadership, Financial Analysis, Employee Benefits, Budgets, Forecasting, Management, Program Management, Accounting, Data Analysis, Access
Education
Arizona State University, W. P. Carey School of Business 2012 — 2014
Master of Business Administration (M.B.A.), Health Sector Management
DePaul University 2002 — 2003
Master of Science in Applied Mathematics and Applied Statistics, 3.55
University of Illinois at Chicago College of Dentistry 1999 — 2000
Bachelor's degree, Dentistry
University of Michigan 1993 — 1997
Bachelor's of Science, Anthropology - Zoology, 3.51
Blue Cross Blue Shield of Arizona September 2006 - Present
Skills
Health Insurance, Insurance, Employee Benefits, HIPAA, Brokers, Life Insurance, Process Improvement, Call Centers, Health Savings Accounts, Claim, Social Media
Education
Pima Community College 2012 — 2013
Psychology
Allentown Business School 1999 — 1999
Business Operations
Arizona Department of Revenue July 1997 - Present
Blue Cross Blue Shield of Arizona 1995 - 1996
PCS Health Systems 1993 - 1995
Scottsdale Insurance Company 1992 - 1993
Rockwell Collins 1988 - 1992
Pima County 1988 - 1988
Hughes Aircraft Company 1986 - 1988
Education
University of Arizona, Eller College of Management 1983 — 1985
Bachelor of Science, Management Information Systems
Informa May 2014 - Present
Barett-Jackson March 2013 - May 2014
eDoxUSA April 2012 - January 2013
Charles Schwab April 2011 - April 2012
Blue Cross Blue Shield of Arizona January 2004 - June 2011
CWIE INC January 2000 - January 2003
ASM AMERICA, INC January 1997 - January 2000
ASM America January 1991 - January 1997
Skills
VBScript, Microsoft SQL Server, Visual Basic, VBA, Databases, JavaScript, XML, C#, CSS, Visio, ASP.NET, jQuery, Visual Studio, LINQ, T-SQL, HTML, AJAX, Dreamweaver, MVC, Razor, ASP, .NET, Web Development, HTML 5, SQL, Programming, Tortoise SVN, IIS, Web Applications, TFS
Education
University of Phoenix 1998 — 2001
Bachelors, Science Information Technology, Specialty in Programming and Operating Systems
Phoenix College 1978 — 1980
Associates Science, Electronic Engineering Technology
Phoenix Christian
High School
Cherwell Software June 2015 - Present
Sears Holdings Corporation November 2014 - Present
Sears Holdings Corporation April 2013 - November 2014
BMC Software April 2012 - April 2013
Blue Cross Blue Shield of Arizona December 2010 - April 2012
Safeway September 2007 - December 2010
Electronic Arts July 1997 - September 2007
Skills
IT Service Management, Data Center, Business Services, ITIL, Systems Management, Event Management, Automation, IT Operations, Virtualization, CMDB, Service Desk, Disaster Recovery, IT Management, BMC Remedy, Cloud Computing, Managed Services, ISO 20000, Service Delivery, Service Management, Application Performance..., Incident Management, IT Strategy, Storage Area Networks, BMC Patrol, Configuration Management, Active Directory, Linux, Windows Server, Remedy, SiteScope, Netcool, Solution Design, System Administration, Enterprise Software, Infrastructure, Software Development, Information Technology, Strategy, Project Delivery, IT Transformation, Solution Architecture
Education
San Francisco State University 1994 — 1995
Blue Cross Blue Shield of Arizona March 2015 - Present
Health Net August 2011 - March 2015
Digitally Green January 2011 - July 2011
Sutter Health March 2011 - June 2011
FusionStorm, Inc. October 2010 - January 2011
Jeskell, Inc. November 2009 - October 2010
RS Computer Associates January 2006 - January 2010
Bluestone IT, Inc. February 2003 - December 2005
Caspian Consulting Group October 1999 - October 2002
Caspian Consulting Group July 2001 - October 2001
Skills
ITIL, IT Service Management, Management, Process Improvement, Program Management, Team Leadership, Business Analysis, Customer Service, Vendor Management, Project Planning, Business Process..., Leadership, IT Operations, Troubleshooting, Service Management, Change Management, Problem Solving, Professional Services, Service Desk, Service Delivery, Team Building, Incident Management, Release Management, Visio, SDLC, Business Process, Information Technology, Configuration Management, Account Management, Disaster Recovery, Proposal Writing, Coaching, SLA, Editing, Business Management, Customer Relations, Documentation, Mentoring, Planning
Education
University of Phoenix 1997 — 2002
MBA, Business / Marketing
Department of Education October 2013 - December 2013
Strom Electric December 2012 - March 2013
Blue Cross Blue Shield of Arizona August 2012 - November 2012
Skills
Employee Relations, Performance Management, Human Resources, Benefits Administration, HR Policies, Employee Engagement, Onboarding, Organizational..., New Hire Orientations, FMLA, Succession Planning, Employment Law, Performance Appraisal, Leadership
Education
Paradise Valley Community College 2013 — 2015
Associate's Degree, Administrative Professional, 3.2
Ottawa University-Phoenix 2008 — 2011
Bachelor's degree, Business Management, Human Resources, Health Care Management, 3.3
Blue Cross Blue Shield of Arizona June 2014 - Present
Health Services Advisory Group January 2013 - Present
Arizona Department of Health Services October 2011 - December 2012
Health for All Community Health Clinic January 2011 - May 2011
Skills
Data Analysis, Principal Component..., VBA, Data Management, SAS Certified Base..., UNIX, JMP, Factor Analysis, SQL, Multiple Imputation, Simple Matrix Sketching, SAS, Stata, Biostatistics, Epidemiology, Unix, SAS programming
Education
Texas A&M University System Health Science Center 2009 — 2011
MPH, Epidemiology & Biostatistics
Westmont College 2006 — 2009
B.S., Biochemistry
Blue Cross Blue Shield of Arizona February 1996 - Present
Blue Cross Blue Shield of Arizona 1996 - 2009
Education
Phoenix College
SilverRock Group, Inc. May 2015 - Present
Sogeti February 2013 - May 2015
Blue Cross Blue Shield of Arizona February 2013 - May 2015
Republic Services Inc June 2012 - August 2012
The University of Arizona September 2011 - May 2012
MyOffice AZ July 2011 - January 2012
JoJo’s Pizza and Family Restaurant May 2011 - December 2011
Chicago Mercantile Exchange June 2010 - July 2010
NBC August 2008 - August 2008
Skills
HTML, CSS, Java, SQL, MySQL, Business Analysis, Databases, SDLC, SharePoint, Workshop Facilitation, Excel, Oracle Database, Drupal, Microsoft SQL Server, QTP, Selenium, C#, Technical Analysis, Visual Studio, ASP.NET, Visio
Education
University of Arizona 2011 — 2012
M.S., Management Information Systems
University of Arizona 2007 — 2011
B.S., Accounting, Entrepreneurship
Blue Cross Blue Shield of Arizona March 2005 - September 2015
Electronic Translations and Transmittals October 2001 - March 2005
Blue Cross Blue Shield of Arizona 1993 - 2001
Blue Cross Blue Shield of Arizona 1991 - 1993
Blue Cross Blue Shield of Arizona 1984 - 1991
Skills
Leadership, Healthcare, Health Insurance, Marketing, Process Improvement, Change Management, Contract Negotiation, HIPAA, Customer Service, Strategic Planning, Coaching, Marketing Strategy, Managed Care, Team Building, Sales, Project Management, Account Management, Medical Billing, Provider Relations, Insurance, Vendor Management, Software Documentation, Program Management, Cross-functional Team..., Team Leadership, Time Management, Management, ICD-10
Education
University of Iowa
BA, Elementary Education
West High School
Blue Cross Blue Shield of Arizona February 2012 - Present
Republic Services Inc October 2011 - February 2012
Arizona Department of Education July 2010 - August 2011
Lumension March 2007 - May 2010
SAP 2006 - 2007
Eli Lilly and Company November 2003 - December 2005
Skills
Microsoft Visual Studio..., Business Analysis, Agile Methodologies, SDLC, Vendor Management, Requirements Analysis, Project Management, SharePoint, Process Improvement, Scrum
Education
University of Chicago 2001 — 2003
Graduate Teaching Assistantship, Center for Entrepreneurship
Purdue University
B.S., Chemistry
Focus Point Properties March 2009 - Present
Blue Cross Blue Shield of Arizona 2001 - 2005
Information Network Corporation September 1998 - April 2001
CIGNA Healthcare 1994 - 1997
Phelps Dodge July 1989 - April 1994
Skills
Spanish Speaker, Real Estate Investor, Multimedia Project..., Financial Analysis, Foreclosures, Short Sales, Spanish, Negotiation, Investment Properties, Real Estate, Residential Homes, Real Estate Transactions, Single Family Homes, Investments, New Homes, Property, REO, Condos, Investors, Luxury, Multimedia, Finance, Selling, Sales
Education
University of Arizona, Eller College of Management 1982 — 1989
MBA, Finance
University of Arizona 1982 — 1987
Arch, Architecture
Skywest Airlines April 2015 - Present
SAMUELS JEWELERS- divsion of GITANJALI February 2015 - June 2015
Dillards Chapel Hills August 2014 - March 2015
Blue Cross Blue Shield of Arizona July 1997 - May 1999
Strategic Medical Services July 1994 - May 1997
Tucson Gastroenterology May 1993 - May 1994
Bank of America October 1991 - May 1993
Skills
Microsoft Office, Microsoft Excel, Windows, Outlook, Public Speaking, PowerPoint, Teaching, Research, Microsoft Word, English, Accounting, Administration, Budgets, Data Entry, HTML, Human Resources
Education
University of Arizona 1990 — 1993
Business Administration and Management, General
Pima Community College 1988 — 1990
Associate's degree, Business Administration and Management, General
LifeLock June 2015 - Present
simplified living June 2005 - Present
keen eye production services 1996 - Present
Matthews Brand Solutions October 2014 - May 2015
CherylStyle January 2013 - April 2014
CherylStyle August 2011 - July 2012
Blue Cross Blue Shield of Arizona March 2007 - August 2011
Aquent August 2003 - July 2005
Best Software 2002 - 2003
Growth Strategies Group March 2000 - July 2002
Skills
Graphic Design, Production Managment, Process Improvement, Process Management, Project Management, Project Coordination, Project Planning, Workamajig, Digital Asset Management, Digital Assets, Workflow, Workflow Management, Inventory Management, Professional Organizing, Office Organizing, Print Production Process, Proofreading, Operations Management, Microsoft Office, Adobe Creative Suite, Social Media, Vendor Management, Microsoft Word, Facebook, Direct Marketing, Adobe Acrobat, Layout, Coaching, Wordpress, Logo Design, Marketing, Graphics, Photoshop, InDesign, Illustrator, WordPress, Management, Marketing Communications, Online Marketing, Integrated Marketing, Copywriting, Strategy, Advertising, Social Media Marketing, Time Management, Creative Writing, Training, Email Marketing, Creative Direction, Social Networking
Education
University of Arizona 1989 — 1995
Bachelor of Fine Arts, General Studies
Cactus High School 1984 — 1988
General
Desert Schools Federal Credit Union May 2013 - Present
GEICO August 2010 - May 2013
Blue Cross Blue Shield of Arizona May 2008 - August 2008
Skills
Microsoft Excel, Liability, PowerPoint, Microsoft Office, Microsoft Word, Claim, Statistical Data..., Mathematics, Data Entry, Data Analysis, Visio, Statistics, Mathematical Modeling, Business Process..., Change Management, Project Management, Survey Methodology, Data Mining, Claims Handling, Auto Claims, Adjusters, Property Damage, Excess, Accident, Leadership, Customer Service, Public Speaking
Education
University of Arizona 2006 — 2010
Bachelor of Arts, Mathematics
Blue Cross Blue Shield of Arizona June 2015 - Present
Blue Cross Blue Shield of Arizona 2008 - May 2015
Blue Cross Blue Shield of Arizona May 2006 - January 2008
Blue Cross Blue Shield of Arizona September 2003 - April 2006
ING Aetna Financial Svc March 1999 - December 2002
Popular Outdoor Outfitters April 1996 - February 1999
Skills
Product Management, Competitive Analysis, Product Marketing, Cross-functional Team..., Strategy, Marketing, Process Improvement, Business Analysis, Strategic Planning, Leadership, Marketing Strategy, Analysis, Account Management, Vendor Management, Insurance, Market Research, Business Intelligence, Program Management, Team Building, Healthcare, Project Management, Change Management, Risk Management, Health Insurance, Management
Education
The University of Connecticut 1990 — 1994
Bachelors of Arts, English
Health Advocate June 2015 - Present
Phoenix College April 2015 - Present
City of Phoenix October 2011 - Present
Phoenix College January 2009 - Present
Blue Cross Blue Shield of Arizona June 2001 - October 2011
Education
Phoenix College 2006 — 2010
Associate’s Degree, Fire Science/Fire-fighting
CellTrust Corp. May 2015 - Present
Schneider Electric June 2013 - May 2015
Blue Cross Blue Shield of Arizona April 2012 - May 2013
IO January 2011 - December 2011
JDA Software Group, Inc. October 2006 - December 2010
Kronos Optimal Health Company 2003 - 2006
ALZA Corporation, acquired by Johnson & Johnson in 2001 2000 - 2003
Fleishman-Hillard 2000 - 2000
GCI Health 1998 - 2000
Skills
Corporate Communications, Marketing, Public Relations, Marketing Communications, Leadership, Advertising, Integrated Marketing, Lead Generation, Management, Messaging, Social Media, Social Media Marketing, Product Marketing, Branding & Identity, Trade Shows, B2B, Direct Marketing, Strategic Communications, Newsletters, Direct Mail Campaigns, Market Research, Copywriting, Project Management, Website Development, Marketing Management, Copy Editing, Account Management, Strategic Media..., Internal & External..., Community Outreach, Interactive Marketing, Publication Development, Strategic Partnerships, Product Launch, Email Marketing, Thought Leadership, Media Relations, B2B Marketing, Internal Communications, Training, Strategy, Corporate Branding, Online Marketing, CRM, Competitive Analysis, Industry Analyst..., Program Management, Digital Marketing, Segmentation
Education
University of Arizona
BS, BA, Biochemistry, Anthropology
CVS Caremark March 2014 - Present
CVS Caremark July 2012 - March 2014
Blue Cross Blue Shield of Arizona May 2004 - September 2011
Blue Cross Blue Shield of Arizona May 1999 - May 2004
Katsenes Financial Services, Inc December 1993 - May 1999
Skills
Experienced Office..., Outstanding Customer..., Desktop Procedures,..., Sales, Insurance, Team Building, Microsoft Office, Strategic Planning, Account Management, Risk Management, Management, Training, Budgets, Marketing, Employee Benefits
Education
Ottawa University
Bachelor Degree, Business Administration; Core in Accounting
Lamson Junior College
Associate Degree, Accounting/ Computer Operations
State of Arizona Life & Health Insurance
Blue Cross Blue Shield of Arizona February 2015 - Present
Ironwood Cancer & Research Center October 2013 - February 2015
Blue Cross and Blue Shield of Nebraska January 2011 - October 2013
Blue Cross and Blue Shield of Nebraska December 2008 - January 2011
Terry Thomas Auto Center January 2004 - December 2008
Craren's Auto Air Plus April 1997 - January 2000
Farm Bureau Financial Services January 1989 - April 1997
Skills
CPT, Medical Coding, HCPCS, ICD-9, Microsoft Excel, Microsoft Office, Microsoft Word, Outlook, HIPAA, Medical Terminology, Insurance, Claim, Medicare, Data Entry, Health Insurance, Invoicing, Medical Billing, Medical Records, Healthcare, Property & Casualty..., Spreadsheets, Healthcare Management, Revenue Cycle
Education
AAPC 2011 — 2016
CPC
University of Nebraska at Omaha 1980 — 1980
Business Administration and Management, General
Ronald McDonald House Charities of Phoenix, Inc. March 2015 - Present
Blue Cross Blue Shield of Arizona October 2011 - Present
Baker Donelson November 2009 - October 2011
Troutman Sanders LLP September 2005 - November 2009
Ray & Sherman July 2003 - September 2005
Skills
Health Law, Corporate Law, Corporate Governance, Contract Negotiation, Contract Law, Mergers, Medicare, Managed Care, Provider Networks, Medicaid, Insurance, Health Insurance, Legal Research, Legal Writing, Health Care Reform, Privacy Law, Licensing, Compliance, Joint Ventures, Health Insurance..., Arbitration, Mergers
Education
University of Arizona, James E. Rogers College of Law 2000 — 2003
Doctor of Law (J.D.)
The University of North Dakota 1995 — 2000
B.A., English
Lakeville High School
Blue Cross Blue Shield of Arizona February 2015 - July 2015
Blue Cross Blue Shield of Arizona May 2013 - January 2015
Fluid Market Strategies September 2011 - March 2013
The Lavidge Company June 2010 - March 2011
Metaphour Digital June 2009 - June 2010
Prudential Commercial Real Estate - AZ May 2005 - May 2009
The Boerke Company, Inc. May 2002 - March 2005
Skills
Marketing, Marketing Strategy, Account Management, Management, Project Management, Integrated Marketing, Email Marketing, Online Advertising, Marketing Communications, Social Media Marketing, Creative Direction, Leadership, Strategic Planning, Budgets, Product Management, Project Planning, Content Management, User Experience, Agile & Waterfall..., UAT Coordination
Education
UW-Milwaukee 1999 — 2003
Marketing, International Business
St. Mary’s University, Twickenham 2002 — 2002
EDMC May 2014 - March 2015
Blue Cross Blue Shield of Arizona June 2013 - March 2014
CDPHP April 2013 - June 2013
American Express April 2006 - April 2013
American Express 2000 - 2013
Intrasight Inc 2005 - 2006
Cognizant Technology Solutions 2000 - 2005
Skills
Program Management, Cross-functional Team..., Strategic Planning, Management, Resource Management, Change Management, Executive Management, IT Strategy, Negotiation, Strategic Consulting, Business Strategy, Management Consulting, Information Technology, Risk Management, Organizational Structure, International Project..., Financial Management, Innovative Problem..., Organizational..., Decisive, Dealing with Ambiguity, cultural Change..., Effective Communicator, Intercultural..., Influential, Results Oriented, Budgeting, Managing effective teams, Organizational..., Process Consulting, Complex Project..., Transformational..., turnaround management, Early Stage Companies, Capital Markets, Innovation, Creativity, Design Thinking, Payments, Merchant Services, Mobile Payments, Social Media, Complexity Management, Emerging Payments, Payment Industry, Payment Card Processing, Agile & Waterfall..., ITIL Implementation, Iterative Methodologies, Certified Scrum Master...
Education
Thunderbird School of Global Management 2006 — 2008
MBA,Executive Program
BIT 1992 — 1996
BSE
Intelity June 2014 - January 2015
AFS Technologies Inc. July 2013 - May 2014
Dignity Health June 2012 - May 2013
Blue Cross Blue Shield of Arizona August 2008 - June 2012
Intel October 2006 - August 2008
State Farm Insurance March 2005 - October 2006
United States Marine Corps August 2000 - August 2004
Skills
Troubleshooting, Software Documentation, Windows Server, Hardware, Microsoft Office, Servers, Technical Support, Business Analysis, Networking, XP, Laptops, HTML, Training, Disaster Recovery, Access, Security, Visio, Active Directory, Windows 7, Project Planning, Team Leadership, Customer Service, IT Management, System Administration, Leadership, Analysis, Citrix, Human Resources, SharePoint, BMC Remedy, Resource Management, Data Analysis, Vendor Management, VMware, Process Improvement, Microsoft Excel, Windows, Information Technology, Group Policy, Software Installation, ITIL, Help Desk Support, Microsoft Exchange, SDLC, Highly motivated..., Independent Thinking, Work Well Independently, Microsoft SQL Server, OMS, Software Implementation
Education
University of Phoenix 2005 — 2010
Bachelor's degree, Information Technology
University of Phoenix 2004 — 2010
Bachelors of science information technology, Information Technology
Seeking the next great opportunity for my career. September 2015 - Present
CVS Health July 2014 - August 2015
Blue Cross Blue Shield of Arizona July 2013 - March 2014
American Express 2011 - 2013
Crispin Porter + Bogusky 2010 - 2011
Multiple Companies 2009 - 2010
USDA-NRCS 2003 - 2009
Miriam School 2000 - 2002
Skills
Active Directory, Windows Server, VMware, Servers, Microsoft Exchange, Windows, Networking, IIS, SQL, Data Center, Troubleshooting, Disaster Recovery, SharePoint, Netbackup, Network Security, Technical Support, Solaris, Unix, Hardware, HP, Enterprise Software, System Administration, Microsoft SQL Server, Operating Systems, Software Installation, Website Administration, NetBackup Enterprise, SQL Server Management..., Storage, Virtualization, OS X, High Availability, System Deployment, Network Administration, Infrastructure, Computer Security, Axway Secure Transport, AIX 6.1, Casper, JAMF JSS Server
Education
Valparaiso University School of Law 1994 — 1997
JD, Law
Southern Illinois University, Carbondale 1991 — 1993
BS, Public Relations
University of Missouri-Columbia 1988 — 1989
Liberal Arts and Sciences, General Studies and Humanities
St. Louis Community College
Network and System Administration/Administrator
Blue Cross Blue Shield of Arizona September 2015 - Present
Mayo Clinic February 2014 - Present
Mercy Clinic Internal Medicine Clayton July 2011 - February 2014
Wellpoint Anthem December 2012 - January 2014
Passport Health of St. Louis October 2012 - January 2014
St. John's Medical Center July 2008 - June 2011
Skills
Medicine, Surgery, Healthcare, Public Health, Internal Medicine, EMR, Hospitals, Board Certified, Healthcare Management, Pain Management, Clinical Research, Hospital Medicine, Healthcare Information..., Strategic Planning, Community Outreach
Education
Washington University in St. Louis - Olin Business School 2011 — 2014
M.B.A.
Northwestern University - The Feinberg School of Medicine 2003 — 2007
M.D., Medicine
Tennessee State University 1999 — 2003
B.S., Biology
Lutheran High School North 1995 — 1999
Insight Global September 2011 - February 2015
Blue Cross Blue Shield of Arizona September 2002 - September 2011
Aetna March 1998 - September 2002
Skills
Systems Analysis, System Testing, Testing, Business Requirements, Specifications, System Implementations, Technical Requirements..., CSRs, Auditing, System Life Cycle, Claims Management, Benefits Management, Provider Networks, Eligibility, Pharmacy
Education
San Diego City College 1990 — 1992
N/A, General Studies
IGS Energy April 2014 - Present
Progressive Medical, Inc. May 2011 - April 2014
Childhelp 2009 - 2011
Blue Cross Blue Shield of Arizona 2008 - 2011
Armstrong Group of Companies 2006 - 2008
Skills
Marketing Strategy, Marketing, Leadership, Project Management, Analysis, Multi-channel Marketing, Marketing Communications, Strategic Planning, Email Marketing, Social Media Marketing, Advertising, Public Relations, Social Media, Strategy, Digital Marketing, Product Marketing, Market Research, B2B Marketing, Direct to Consumer, Account Management, Blogging, Lead Generation, Integrated Marketing..., Sales Support Tools, End to End Campaign..., Content Management, Salesforce.com
Education
University of Kentucky
Bachelor of Arts, Arts Administration, Concentration in Visual Art and Marketing
Blue Cross Blue Shield of Arizona March 2013 - Present
United States Air Force May 2008 - April 2013
Convergent Wealth Advisors January 2008 - May 2008
Education
University of Arizona 2011 — 2012
MSc, Finance
University of Portland 2004 — 2008
BBA, Finance
Notre Dame High School 2000 — 2004
G/O Digital July 2014 - Present
G/O Digital March 2014 - July 2014
Blue Cross Blue Shield of Arizona December 2009 - March 2014
Maricopa County Office of Enterprise Technology October 2009 - December 2009
Massage Envy February 2009 - September 2009
Merchants Information Solutions July 2007 - December 2008
US Airways November 2005 - July 2007
Dot Net Designs LLC January 2002 - November 2005
American Express July 1998 - December 2001
American Express June 1997 - July 1998
Skills
T-SQL, Microsoft SQL Server, SSIS, Business Intelligence, Performance Tuning, Databases, Networking, Data Warehousing, Database Administration, SQL, Database Design, Project Planning, Requirements Analysis, .NET, Visual Studio, Web Services, ETL, Enterprise Software, Data Modeling, XML, C#, Software Development, Agile Methodologies, VB.NET, ASP.NET, Enterprise Architecture, Troubleshooting, SSRS, Relational Databases, Business Analysis
Education
Phoenix College 2002 — 2011
Associate of Arts, General Education
Blue Cross Blue Shield of Arizona December 2013 - Present
Spellbinders Paper Arts April 2011 - November 2013
Six Degrees Ltd. July 2010 - March 2011
Best Western International April 2008 - July 2010
Six Degrees Ltd. April 2004 - March 2008
CiTieS Advertising and Marketing April 1997 - July 2003
Skills
Marketing Communications, Advertising, Strategy, Marketing Strategy, Management, Strategic Planning, Brand Development, Budgets, Email Marketing, Digital Marketing, Social Media, New Business Development, Project Management, Business Development, Internal Communications, Leadership, Social Media Marketing
Education
Rochurst University Continuing Education Center, USA 2006 — 2006
Certificate in Management & Leadership Skills for Supervisors & Managers
University of East Anglia 1991 — 1993
Master's degree, Social Work
University of Exeter 1987 — 1991
Bachelor of Arts (BA), Modern Languages
Cenpatico Integrated Care June 2015 - Present
Blue Cross Blue Shield of Arizona February 2006 - April 2015
Blue Cross Blue Shield of Arizona 2006 - 2010
Arvizu Advertising 2004 - 2006
Radio Unica and Univision Radio 2002 - 2004
Skills
Social Media, Social Media Marketing, Public Relations, Advertising, Marketing Communications
Education
Western International University 2010 — 2012
Master of Arts (M.A.), Innovative Leadership, 4.0
University of Arizona 1998 — 2000
Bachelor of Fine Arts (B.F.A.), Communication and Media Studies
University of Arizona 1998 — 2000
Bachelor of Fine Arts (B.F.A.), Mass Communication/Media Studies
PulteGroup March 2014 - July 2015
Blue Cross Blue Shield of Arizona February 2011 - March 2014
ABPMP - Phoenix Chapter August 2009 - August 2011
Phoenix Logistics, Inc. 2009 - November 2010
TopLine Strategies August 2008 - January 2009
Lumension Security February 2007 - August 2008
Harris Corporation September 2004 - February 2007
EMC 2002 - 2004
Context Media July 2001 - August 2002
eBT International (formerly Inso Corporation) 1998 - 2000
Skills
PMO, Agile Methodologies, Cloud Computing, Enterprise Software, Cross-functional Team..., Cross-cultural Teams, Continuous Improvement, Business Process..., SDLC, Process Improvement, Vendor Management, SaaS, Software Development, Problem Solving, Strategic Planning, R&D, Restructuring, Program Management, Scrum, Product Management, Project Management, Integration, Quality Assurance, XML, Software Engineering, Management, Security, Testing, Agile Project Management, IT Management, .NET, Software Project..., Business Analysis, Requirements Analysis, Web Services, Microsoft SQL Server, Web Applications, IT Strategy, Business Process, Strategy, Software Documentation, Leadership, Project Planning, Enterprise Architecture, ERP, Analysis, Governance, Oracle, Business Intelligence, Organizational...
Education
Southern Illinois University, Edwardsville
Bachelor of Science (B.S.), Electrical Engineering
Martz Parsons September 2012 - Present
Cigna Medical Group September 2009 - September 2012
Blue Cross Blue Shield of Arizona February 2009 - September 2009
R&R Partners January 2005 - October 2008
Younger Direct Marketing June 1999 - January 2005
Direct Response Enhancements June 1997 - June 1999
Skills
Direct Marketing, Integrated Marketing, Email Marketing, B2B Marketing, Marketing Strategy, Marketing Communications, Advertising, Online Marketing, Marketing Management, Online Advertising, Market Planning, Social Networking, Brand Development, Brand Management, Social Media, Digital Marketing, Competitive Analysis, Marketing Research, SEM, Lead Generation, Direct Mail, Social Media Marketing, Strategic Planning, Event Planning, Market Research, Research, Microsoft Office, Customer Retention, Mobile Marketing, Account Management, SEO, Customer Relations, Healthcare, Promotions, Segmentation, Budgeting, Vendor Relations, Market Analysis, Web Development, Strategy, Marketing, Analytics, Digital Strategy, Key Performance...
Education
University of Nebraska-Lincoln 1992 — 1996
BS, Business Administration
Blue Cross Blue Shield of Arizona February 2013 - Present
Blue Cross Blue Shield of Arizona August 2005 - Present
Blue Cross Blue Shield of Arizona May 2003 - August 2005
Blue Cross Blue Shield of Arizona August 1999 - May 2003
Blue Cross Blue Shield of Arizona October 1998 - August 1999
Blue Cross Blue Shield of Arizona April 1998 - October 1998
Mercer September 1997 - March 1998
Anthem Blue Cross Blue Shield of Virginia December 1990 - August 1997
Skills
Business Strategy, Business Analysis, Coaching, Team Building, Insurance Operations, Customer Service..., Group Health Insurance..., Actuarial Analysis, Insurance, Underwriting, Actuarial Science, Actuaries, Analysis, Health Insurance, Management, Risk Management, Vendor Management
Education
University of Nebraska-Lincoln 1986 — 1990
Bachelor of Science (BS), Business Administration with Actuarial Science concentration
Blue Cross Blue Shield of Arizona Advantage July 2015 - Present
Blue Cross Blue Shield of Arizona July 2014 - July 2015
Kyocera Solar, Inc. January 2006 - April 2014
American Cancer Society August 2003 - December 2003
Skills
Business Development, Event Planning, Public Relations, New Business Development, Solar Energy, Energy, Leadership, Marketing Communications, Marketing, Media Relations, Social Media Marketing, Strategic Planning, Photovoltaics, Event Management, Marketing Strategy, Renewable Energy, Project Management, Strategic Communications, B2B, Management, Microsoft Office, Product Marketing, InDesign, Social Media, Public Speaking, Press Releases, Account Management, Cleantech, Energy Efficiency, International Relations, Product Development, Trade Shows
Education
University of Arizona 2000 — 2003
BA, Communications
Blue Cross Blue Shield of Arizona April 2014 - Present
Strategic IT Services October 2009 - Present
PetSmart May 2012 - March 2014
Project Management Institute CIE January 2013 - January 2014
Project Management Institute CIE January 2009 - January 2014
NetApp 2009 - 2010
Network Appliance 2009 - 2010
Siemens September 2003 - October 2009
Avery Dennison 2003 - 2009
IBM Global Services 1998 - 2003
Skills
Program Management, Project Management, Strategic Planning, Business Process..., Governance, Contract Management, Operations Management, Infrastructure..., Contract Negotiation, Workshop Facilitation, PMP, PMO, Project Portfolio..., SDLC, Vendor Management, Business Analysis, Process Improvement, Software Project..., Business Process..., MS Project, Executive Management, IT Management, ERP, Project Planning, Team Building, Budgets, Cross-functional Team..., Integration, Data Center, Service Delivery, Requirements Analysis, IT Strategy, Project Delivery, Six Sigma, Outsourcing, Pre-sales, IT Service Management, Change Management, Management, Management Consulting, Leadership, Strategy, Microsoft Project
Education
Regis University 1988 — 1993
BS, MIS
Universal Technical Institute 2013 - Present
Universal Technical Institute 2012 - 2013
Universal Technical Institute 2008 - 2011
Blue Cross Blue Shield of Arizona 2007 - 2008
Sundance Film Festival 2002 - 2005
Belden Inc. 1997 - 2002
Graphic Resources 1993 - 1997
Skills
Budget Management, Marketing Communications, Marketing Management, Strategic Partnerships, Operational Efficiency, Customer Focus, Campaign Optimization, Marketing ROI, Event Planning, Creative Problem Solving, Attention To Detail, Delivering Results, Marketing Strategy, Copywriting, Budgets, Marketing
Education
Thunderbird School of Global Management 1999 — 1999
Certificate, Global Leadership
University of Cincinnati College of Business 1988 — 1993
Bachelor of Business Administration, Marketing
Blue Cross Blue Shield of Arizona January 2015 - Present
Liberty Mutual May 2010 - December 2014
BCBSM December 2007 - April 2010
Blue Cross and Blue Shield December 2006 - December 2007
Blue Cross and Blue Shield October 2005 - December 2006
Blue Cross and Blue Shield October 2000 - October 2005
Skills
Health Insurance, Insurance, Underwriting, Managed Care, Employee Benefits, Healthcare, Strategic Planning, Brokers, Process Improvement, Account Management, Business Analysis, HIPAA, Medicare, Leadership, Sales, Marketing, Training, New Business Development, Customer Retention, Management, Claim, Benefits Administration, Analysis, Medicaid
Education
Grand Canyon University 2012 — 2016
Doctor of Education (Ed.D.), Organizational Leadership
University of Detroit Mercy 2003 — 2006
Masters, Computer Information Systems
William Tyndale College 2000 — 2003
B.B.A, Business Administration
Blue Cross Blue Shield of Arizona July 2015 - Present
Blue Cross Blue Shield of Arizona November 1984 - Present
Skills
Health Insurance, Employee Benefits, Insurance, Vendor Management, Change Management, Human Resources, Leadership, Business Analysis, Healthcare, HIPAA
Education
University of Phoenix
BS, Business Management
Wells Fargo January 2015 - Present
Wells Fargo April 2014 - January 2015
Wells Fargo April 2013 - April 2014
Blue Cross Blue Shield of Arizona December 2011 - March 2013
Merck March 2007 - December 2011
Merck November 2005 - March 2007
Merck July 2001 - November 2005
CSFBdirect.com June 2000 - May 2001
Automatic Data Processing May 1998 - May 2000
Automatic Data Processing August 1994 - May 1998
Education
Stevens Institute of Technology 2005 — 2008
MSIS
Rutgers, The State University of New Jersey-Newark 1989 — 1994
Bachelor of Arts
Blue Cross Blue Shield of Arizona June 2015 - Present
Skills
Vendor Management, Resource Management, Program Management, Project Management, Software Development, Team Management, Budgets, Negotiation, SDLC, PMP, PMO, Business Analysis, Software Project..., Project Portfolio..., Visio, SharePoint, Requirements Analysis, Process Improvement, MS Project, Requirements Gathering, Agile Methodologies, Agile Project Management, IT Management, Waterfall, Cross-functional Team..., Project Planning, Quality Assurance, Project Delivery, Risk Management, Scrum, Business Requirements, Integration, Analysis, Strategy, Enterprise Software, Business Intelligence, Business Process, Business Process..., IT Service Management, IT Strategy, Leadership, Management, Software Documentation, Women Leaders, Testing, Systems Analysis, Team Building, Microsoft Project, Information Technology, Consulting
Education
University of Delaware 1982 — 1988
BS, Computer Science
saint mark's 1978 — 1982
high school, college
Hewlett-Packard August 2011 - Present
BlueCross BlueShield of Arizona March 2005 - July 2011
Blue Cross Blue Shield of Arizona March 2005 - July 2011
American Cancer Society May 2000 - April 2007
Humana March 2001 - March 2005
ARM January 1998 - March 2001
Analytical Risk Management January 1998 - March 2001
Computer Progress United April 1998 - December 1998
NPC November 1993 - April 1998
GE Aircraft Engines August 1990 - November 1993
Skills
Performance testing, Systems Analysis, LoadRunner, Unix, Novell Netware, Citrix Metaframe, Windows, COBOL, SDLC, SQL, Integration, Requirements Analysis, Visual Basic, Business Analysis, Databases, XML, Software Project...
Education
University of Kentucky 1988 — 1990
N/A, Computer Science
Ohio Northern University 1984 — 1988
BS, Computer Science, Mathematics
Indian Lake High School 1981 — 1984
College prep
Blue Cross Blue Shield of Arizona December 2013 - Present
PF Chang's China Bistro May 2013 - December 2013
Triwest Healthcare Alliance December 2004 - May 2013
Best Western International January 1998 - December 2004
Adroit Systems 1992 - 1995
SAIC 1989 - 1992
USAF September 1981 - July 1989
Skills
Active Directory, SCCM, Windows Server, Disaster Recovery, Windows, SharePoint, Data Center, Microsoft Exchange, VMware, Virtualization, Software Documentation, Microsoft Technologies, System Administration, Troubleshooting, Security, DHCP, CommVault, IIS, Integration, Computer Security, Technical Support, IT Management, Information Security, DIACAP, Scripting, Backup Solutions, Mentoring, Security Audits, Project Management, Windows 7, DNS, Server Architecture, System Deployment, Visio, VMware Infrastructure, VMware ESX, Storage Area Networks, Network Security, IT Operations, Cisco Technologies, HP, SAN
Education
State University of New York at Albany 1991 — 1995
Bachelor of Science (BS), Sociology
Blue Cross Blue Shield of Arizona June 1997 - Present
Blue Cross Blue Shield of Arizona June 2012 - March 2013
Blue Cross Blue Shield of Arizona October 2010 - June 2012
Blue Cross Blue Shield of Arizona June 1997 - October 2010
Skills
Health Insurance, Managed Care, Medicare, Insurance, Process Improvement, Healthcare, Brokers, Team Building, HIPAA, Provider Relations, Account Management, Call Centers, Health Care Reform, Leadership, Sales, Customer Retention, Vendor Management, Broker Sales and..., Visio, Business Analysis, SharePoint, Training
Education
Phoenix College 2000 — 2003
Blue Cross Blue Shield of Arizona August 1970 - June 2012
Skills
Employee Relations, Human Resources, Talent Acquisition
Education
Phoenix College 1990 — 1999
Associate of Arts (A.A.), general studies
Marreel Slater Insurance March 2010 - Present
Brown & Brown Insurance 2007 - 2010
United Healthcare 2004 - 2007
Blue Cross Blue Shield of Arizona 1996 - 2004
Skills
Insurance, Employee Benefits, Health Insurance, Sales, Underwriting, Medicare, Team Building, Strategic Planning, Cross-functional Team..., Leadership, Disability Insurance, Health Savings Accounts, Managed Care, Property & Casualty..., Long-term Care, Healthcare, Legal Liability, Group Insurance, Life Insurance, Brokers, Workers Compensation, Term Life Insurance, 401k, COBRA, Fixed Annuities, Professional Liability, Retirement, Insurance Brokerage, Commercial Insurance, Umbrella Insurance
Education
United States Military Academy at West Point 1987 — 1991
Management
Corona del Sol HS
University of Phoenix
MBA
Kaiser Permanente August 2012 - Present
ODS Companies September 2011 - August 2012
CareOregon March 2007 - September 2011
OHSU February 2005 - February 2007
Blue Cross Blue Shield of Arizona September 1996 - December 2004
Sun Health Corporation September 1994 - September 1996
Skills
Certified Case Manager, Case Managment, Claim, Clinical Research, Health Insurance, Healthcare, Healthcare Information..., Medicaid, Managed Care, HIPAA, Case Management, Healthcare Management, Utilization Management, Medicare
Education
Portland Community College 2010 — 2010
coding
Phoenix College
Associated Sciences, Nursing
Gate Way Community College
Carl T Hayden Hospital
Yahoo! January 2013 - April 2015
Blue Cross Blue Shield of Arizona February 2010 - January 2013
Blue Cross Blue Shield of Arizona July 2007 - February 2010
Blue Cross Blue Shield of Arizona July 2006 - July 2007
Blue Cross Blue Shield of Arizona June 1999 - July 2006
Golf Project 1998 - 1999
Skills
Disaster Recovery, ITIL, System Administration, Unix, SQL, Linux, Databases, Oracle, Integration, VMware, Active Directory, VMware ESX, Virtualization, Apache, Data Center, Windows Server, Enterprise Architecture
Education
Phoenix College 2012 — 2016
Computer Information Systems
Aetna 2014 - Present
Blue Cross Blue Shield of Arizona March 2012 - September 2013
CVS/Caremark August 2006 - December 2011
Office of the Auditor General 2005 - 2006
Skills
SOX, Internal Audit, Audit, Auditing, Sarbanes-Oxley Act, Internal Controls, Financial Reporting, Financial Analysis, Process Improvement, Sarbanes-Oxley, Accounting, Analysis, External Audit, IT Audit, Management
Education
Northern Arizona University-The W. A. Franke College of Business 2001 — 2005
Blue Cross Blue Shield of Arizona January 2012 - Present
Blue Cross Blue Shield of Arizona July 2006 - December 2011
Blue Cross Blue Shield of Arizona June 2004 - July 2006
Blue Cross Blue Shield of Arizona November 2003 - June 2004
Blue Cross Blue Shield of Arizona November 2000 - November 2003
Phoenix Baptist Hospital May 1999 - November 2000
Alzheimer's Association Phoenix May 1997 - May 1999
Muscular Dystrophy Association, Phoenix March 1996 - May 1997
Northwest Valley Chamber of Commerce July 1995 - March 1996
Skills
Marketing Communications, Integrated Marketing, Public Relations, Corporate Communications, Strategic Communications, Event Planning, Internal Communications, Advertising, Brand Development, Event Management, Newsletters, Direct Marketing, Marketing, Marketing Management, Media Relations, Corporate Events, Management, Strategy, Project Planning, Leadership, Nonprofits, Budgets, Strategic Planning, Press Releases, Community Outreach, Sponsorship, Creative Direction, Program Management, Cross-functional Team...
Education
Valley Leadership, Class 35 2013 — 2014
University of Missouri-Columbia 1991 — 1995
Bachelor of Arts, Communications
MSS Technology August 2015 - Present
Preferred Homecare September 2014 - August 2015
Blue Cross Blue Shield of Arizona January 2014 - September 2014
TriVita June 2012 - November 2013
McKesson Specialty Health May 2010 - June 2012
McKesson Specialty Care Solutions September 2009 - May 2010
DMB Associates June 2005 - June 2009
Pulte Homes February 2004 - June 2005
Pulte Homes June 2002 - February 2004
Pulte Homes August 2001 - June 2002
Skills
Project Management, SDLC, Vendor Management, SharePoint, Program Management, Agile Methodologies, Sprint Planning, Scrum, Budgets, Team Leadership, Change Management, Agile Application..., Customer Service, Project Planning, Leadership, Business Analysis, Employee Relations, PMP, Customer Satisfaction, Implementations, Quality Management, Disaster Recovery, Resource Management, Scheduling & Planning, Risk Management, Mentoring and Coaching, Budgeting, Organizing, Real Estate, Problem Solving, Realtor, Software Development, MS Project, Microsoft Project
Education
The University of North Dakota
Bachelor of Science (B.S.), Computer Science
AmerisourceBergen August 2015 - Present
AmerisourceBergen July 2006 - August 2015
Blue Cross Blue Shield of Arizona 1999 - 2004
Sanwa Bank, California 1998 - 1999
CenFed Bank 1997 - 1998
Skills
Requirements Analysis, Visio, SDLC, SharePoint, Business Analysis, Requirements Gathering, SQL, Software Documentation, Business Intelligence, Business Requirements, User Acceptance Testing, Agile Methodologies, Agile Testing, Business Continuity, Business Continuity..., Contingency Planning, User Experience, User Interface Design, Software Project..., Agile Project Management, Data Warehousing, Process Improvement, Systems Analysis, Vendor Management, Microsoft SQL Server, Databases, Project Management, Business Process..., Management, Business Process, Cross-functional Team..., Integration, Analysis, Software Development, IT Strategy, Team Leadership, Microsoft Project
Education
University of North Texas 1993 — 1996
Bachelor of Applied Science (B.A.Sc.), Crisis/Emergency/Disaster Management
The University of Texas at Arlington
Blue Cross Blue Shield of Arizona November 2008 - Present
Cox Communications August 2005 - May 2008
Comcast Cable June 2004 - August 2005
Cox Communications January 2001 - May 2004
PwC October 1999 - January 2001
Checkers Drive In Restaurants October 1996 - September 1999
HSN June 1987 - October 1996
Skills
Management Reporting, Benchmarking, Budgeting and..., Forecasting, Budgeting, Expense Reduction, Long Range Planning, Financial Analysis, Executive Reporting, Statistical Modeling, Operational Control, Financial Modeling, Budgets, Management, Strategic Planning, Financial Forecasting, Project Planning, Expenses, Financial Reporting, Strategy, Variance Analysis, Cost Accounting, Account Reconciliation, Business Intelligence, Strategic Financial..., Risk Management, Finance, Leadership, Pricing, Team Leadership, Capital Budgeting, Process Improvement, Essbase, Cross-functional Team...
Education
Radford University - College of Business and Economics 1980 — 1984
Bachelor of Science, Marketing/Finance
Blue Cross Blue Shield of Arizona April 2015 - Present
PetSmart February 2013 - October 2014
PetSmart November 2007 - February 2013
Ace Hardware July 1999 - October 2007
Ace Hardware August 1998 - July 1999
Uniforms to You (division of Cintas) July 1996 - October 1998
Skills
Category Management, Merchandising, JDA, Retail, Vendor Relations, Consumer Insights, Inventory Management, Pricing, AS400, Purchasing, Buying, Budgeting, Forecasting, Inventory Control, Management, Budgets, Supply Chain, Analysis, Strategy, Profit, Process Improvement, Team Building, Visual Merchandising
Education
University of Illinois at Chicago
B.S, Business, Management, Marketing, and Related Support Services
Blue Cross Blue Shield of Arizona October 2009 - Present
Esser Design June 2008 - June 2009
CIGNA Healthcare August 2006 - June 2008
Star HRG May 2003 - August 2006
Miranda Creative January 2001 - January 2002
Skills
Graphic Design, Adobe Creative Suite, Creative Direction, Advertising, Web Design, InDesign, Direct Mail, Adobe Acrobat, Layout, Brochures, Typography, Packaging
Education
University of Connecticut 1997 — 2002
BFA, Graphic Design
Blue Cross Blue Shield of Arizona December 2002 - April 2013
Blue Cross Blue Shield of Arizona December 1996 - December 2002
Blue Cross Blue Shield of Arizona January 1987 - December 1996
Blue Cross Blue Shield of Arizona June 1982 - January 1987
Education
University of Arizona 1974 — 1978
B.S., Child Development/Family Relations
Cenpatico April 2013 - Present
Molina Healthcare April 2009 - March 2013
St Lukes Health System March 2003 - February 2009
Anteon July 2001 - September 2002
Blue Cross Blue Shield of Arizona August 1990 - August 1998
Skills
Project Management, Program Management, Team Building, Analysis, Quality Assurance, SDLC, Business Analysis, Project Coordination, Coordination, Supervising, Software Documentation, Management, Process Improvement, PMO, Visio, Team Leadership, Strategy, Customer Service, Leadership, Strategic Planning, Contract Management, SharePoint, Vendor Management, PMP, Business Process, Requirements Analysis, Business Process..., Systems Analysis, Integration, Project Portfolio..., Cross-functional Team..., Requirements Gathering, Change Management, IT Strategy, Project Planning, Business Intelligence, IT Management, CRM, Agile Methodologies, Software Project..., Data Analysis, MS Project, Healthcare Information...
Education
University of Phoenix
Bachelors, Business Administration
Journey Forward Coaching Services 2009 - Present
Blue Cross Blue Shield of Arizona March 2004 - October 2011
Skills
Team Building, Large Group Facilitation, Public Speaking, Survey Development, Focus Groups, Life Coaching, Business Intelligence, Creative Writing, Workshop Facilitation, Training, Nonprofits, Social Media, Project Planning, Exit Surveys, Research, Change Management
Education
Coach U 2009 — 2009
CEFTP, Life Coaching
University of Southern California 2002 — 2003
MA, Communication Management
University of Arizona 1998 — 2002
BA, Creative Writing
Blue Cross Blue Shield of Arizona November 2003 - Present
Skills
Process Improvement, Project Management, Strategic Planning, Vendor Management, Team Leadership, Team Building, Customer Service, Management, Leadership, Program Management, Software Documentation, Change Management, Contract Negotiation, SDLC, Visio, Training, Budgets, Project Planning, Integration, Access, Strategy, Cross-functional Team..., Business Analysis, Security, Healthcare, Troubleshooting, Operations Management, Disaster Recovery, Insurance, SharePoint, Organizational..., Coaching, Analysis, Risk Management, Contract Management
Education
University of Arizona 1989 — 1993
BS, Political Science
Self employed March 2010 - Present
BlueCross BlueShield of Az April 2008 - February 2010
Blue Cross Blue Shield of Arizona April 2008 - February 2010
Toys R Us October 1987 - February 2006
Education
Purdue University Calumet 1977 — 1978
none, nursing
Business Counsel Associates, Randstad April 2009 - Present
WinCup April 2007 - March 2009
Blue Cross Blue Shield of Arizona 1997 - 2006
Allegheny County Medical Society 1990 - 1994
Skills
SEO, Marketing Strategy, Product Development, Integrated Marketing, Web Content, SEM, Product Management, Marketing Communications, PPC, Product Marketing, Marketing Management, Brand Development, Adobe InDesign,..., Sales, Marketing, Strategic Planning, Cross-functional Team..., Product Launch, Market Research, Account Management, New Business Development, Online Marketing, Sales Management, B2B, CRM, Lead Generation
Education
Search Engine College 2009 — 2010
Search Engine Marketing
University of Phoenix 2003 — 2006
MBA, Marketing
Robert Morris University
BSBA, Communications Management
Blue Cross Blue Shield of Arizona October 2011 - Present
CVS Caremark Corporation October 2010 - October 2011
Boyce & Associates, Inc. August 2009 - October 2010
Deloitte Consulting February 2008 - August 2009
University of Michigan September 2006 - December 2007
Liberty Mutual Insurance June 2007 - August 2007
Education
University of Michigan 2006 — 2007
Master, Applied Statistics
UnitedHealth Group January 2014 - Present
YMCA of Southern Arizona November 2012 - Present
United Healthcare August 2008 - January 2014
Blue Cross Blue Shield of Arizona October 2006 - August 2008
Aetna, INC. July 2005 - October 2006
Lovitt & Touche, Inc. January 2004 - July 2005
PacifiCare, formerly FHP December 1990 - January 2004
Skills
Health Savings Accounts, Strategic Planning, Sales, Customer Service, Healthcare, Team Building, Flexible Spending..., Claim, Marketing Strategy, Marketing Communications, Negotiation, Coaching, Call Center, Social Media, Public Speaking, Health Care Reform, Group Medical, HMO, Benefits Administration, Selling, HIPAA, Business Development, Health Insurance, Sales Management, Employee Wellness, Leadership, Insurance
Education
University of Arizona 1974 — 1980
BS, Child Development & Family Relations
Tucson High School 1970 — 1974
Diploma
Blue Cross Blue Shield of Arizona 1997 - Present
Skills
Health Insurance, Customer Service, Insurance, Brokers, Disability Insurance, Medicare, Employee Benefits, Underwriting, Life Insurance, Long-term Care, Managed Care, Term Life Insurance, Workers Compensation, Fixed Annuities, Health Savings Accounts
Education
University of Nebraska at Omaha 1984 — 1989
Bachelor of Science (B.S.), Education
Blue Cross Blue Shield of Arizona April 2010 - Present
Sun Health May 2009 - March 2010
Ernst & Young June 1996 - March 2009
Education
University of Arizona 1991 — 1995
BA, Accounting and Finance
Blue Cross Blue Shield of Arizona August 2013 - Present
TriWest Healthcare Alliance November 2006 - March 2013
USAA 2001 - 2006
Axient Communications August 2000 - January 2001
Wells Fargo May 1994 - August 2000
Skills
Extensive experience as..., •Power User of..., •Event Planning;..., •Dedicated and..., •Exceptional customer..., Analysis, Project Management, Visio, Healthcare, HIPAA, Process Improvement, PeopleSoft, Program Management
Education
Alhambra High School, Phx AZ 1981 — 1982
Phoenix College
freshbenies April 2014 - Present
GBP Risk Solutions August 2013 - April 2014
Blue Cross Blue Shield of Arizona June 2009 - August 2013
LifeWise Health Plan of AZ March 2007 - May 2009
Aetna, INC. May 2001 - September 2006
Principal Financial Group January 2000 - June 2001
UnitedHealth Group July 1989 - October 1999
Skills
Insurance, Health Insurance, Employee Benefits, Account Management, Health Savings Accounts, Leadership, Underwriting, Brokers, Managed Care, Sales, Competitive Analysis, Disability Insurance, Healthcare, Marketing, Customer Retention, Medicare, HMO, Sales Presentations, Sales Management, Selling, Life Insurance, Health Care Reform, Pharmacy Benefit..., Benefits Administration, Management, Sales Operations, Telehealth, Health Advocacy, Direct Sales, Sales Process, Cold Calling, Microsoft Excel, Salesforce.com, Business Development, Budget Analysis, Budgets, PPO, Discount Benefits
Education
Pima Community College
Business, Management, Marketing, and Related Support Services
IHSS November 2012 - Present
Contractor March 2012 - June 2012
Blue Cross Blue Shield of Arizona October 2005 - October 2006
PwC January 1998 - July 2005
JointSolutions Marketing March 1994 - December 1997
Skills
Microsoft Office, Customer Service, Customer Relations, Wild Apricot, General Business..., Quickbooks, Accounts Rece, Accounts Paya, QuickBooks, Administrative Work, Office Administration, Data Entry, Time Management, Office Management, Administrative..., Leadership, Invoicing, Outlook
Education
University of Phoenix 1998 — 2001
Studied, Bachelors in Business Management
San Lorenzo Valley Highschool 1989 — 1993
Diploma
Arizona Public Services (APS) September 1979 - Present
D.H. Lighting Solutions October 1998 - Present
Happroptoo, LLC 2010 - Present
Paradise Valley School District 1998 - 2001
Sears Roebuck and Co. 1976 - 1982
Blue Cross Blue Shield of Arizona 1977 - 1979
Education
Thunderbird School of Global Management 1980 — 1982
MIM, International Management
Western International University
B.A., Business
LEED AP
Journeyman Mechanic
Community Colleges 1976 — 2010
Blue Cross Blue Shield of Arizona June 2004 - Present
Mayo Clinic February 1997 - November 2003
CIGNA Healthcare 1994 - 1997
Skills
Health Insurance, New Business Development, Strategy, Leadership, Medicare, Sales, Account Management, Underwriting, Employee Benefits, Workers Compensation, Healthcare, HIPAA, Hospitals, Benefits Administration, Managed Care, Process Improvement, Strategic Planning, Healthcare Information..., Insurance, Team Building, Health Savings Accounts
Education
University of Michigan 1975 — 1979
BA, Psychology
Blue Cross Blue Shield of Arizona May 1999 - Present
Roger Cass, M.D. August 1994 - September 1998
Skills
Insurance, Employee Benefits, Health Insurance, Medicare, HIPAA, Managed Care, Benefits Administration, Healthcare, Brokers, Process Improvement, Long-term Care, Life Insurance, Disability Insurance, Customer Service, Strategic Planning, Leadership, Team Building, Training, Sales, Account Management, Underwriting, Microsoft Excel, Marketing
Education
Ottawa University-Phoenix
Bachelor of Science, Business/Management
FamilyCare Health Plans May 2014 - Present
The Regence Group July 2010 - May 2014
Blue Cross Blue Shield of Arizona September 2003 - July 2010
Health Net Inc October 2001 - September 2003
Wells Fargo Bank May 1999 - March 2001
Skills
Training, Employee Benefits, Customer Service, Analysis, Interviews, Insurance, Benefits Administration, Sales, Management, Data Entry, Recruiting, Call Centers, Medicare, Account Management, Public Speaking, Time Management, Sales Operations, Project Management, Interpersonal Skills, Claims Management, Self-funded, New Business Development, Planning and..., Relationship Building, Problem Solving, Negotiation, Private Exchange
Education
Oregon Health and Science University 2015 — 2017
Master of Science (M.S.), Health/Health Care Administration/Management, A
University of Phoenix 2005 — 2008
yes, Business Marketing
Portland State University 1998 — 2001
Bachelor of Science Degree, Studied Civil Engineering
Blue Cross Blue Shield of Arizona May 2014 - Present
Willis April 2004 - May 2014
Aon January 2003 - April 2004
The Segal Company 2000 - 2003
Discover Card January 1995 - January 2000
Skills
Employee Benefits, Health Savings Accounts, Disability Insurance, Benefits Administration, Insurance, Health Insurance, Brokers, Group Medical, Underwriting, Flexible Spending..., COBRA, Health Care Reform
Education
University of Phoenix 1998 — 1999
Certificaton, Human Resources
University of Arizona 1990 — 1994
Bachelor's Degree, English
Premier Designs Jewelry March 2013 - February 2015
Blue Cross Blue Shield of Arizona April 1998 - January 2012
Skills
Outlook, Health Insurance, Insurance, Parenting, Jewelry, Auditing, Customer Service, Customer Satisfaction, Microsoft Word, Microsoft Excel, PowerPoint, Firefox, Account Reconciliation, Data Entry, Timely Decision Making, Windows Vista, Dropbox, Collections, Business Requirements, Ad Hoc Reporting, HIPPA
Education
Phoenix College
Health Information
Steele-Smith Consulting, LLC January 2010 - Present
TriWest Healthcare Alliance July 2007 - October 2009
Blue Cross Blue Shield of Arizona 2002 - 2006
PacifiCare of Arizona 1997 - 2001
Skills
Healthcare Information..., Strategic Planning, Customer Service, Conflict Resolution, HIPAA, Process Improvement, Business Analysis, Systems Analysis, Training, Healthcare, Management, Team Building, Managed Care, Program Management, Analysis, Software Documentation, Federal & State Health..., Provider Education, Provider Relations, Client Liaison, English, Microsoft Office, Windows, Microsoft Word
Education
University of Phoenix 2003 — 2004
BSB/M, Business Management, 3.93
DrFirst August 2011 - Present
Midwestern University January 2010 - Present
The University of Arizona January 2010 - Present
CVS Caremark Corporation August 2008 - Present
DrFirst June 2006 - September 2011
Blue Cross Blue Shield of Arizona November 2003 - June 2005
NDC Health 1997 - 2002
Skills
Healthcare, Clinical, Healthcare IT, EHR, EMR, Informatics, HIPAA, Healthcare Management, HL7, Hospitals, Health Information..., Data Analysis, Managed Care, Process Improvement, Strategic Planning, Clinical Decision..., Project Management, Medicine, Visio, Business Analysis, Software Project..., Team Building, Healthcare Information..., Clinical Research, Management, Leadership, Pharmacy, Disease Management, Healthcare Industry
Education
Western International University 1993 — 1995
MBA, Healthcare management
University of Arizona
Bachelors, Pharmacy
University of Arizona
Masters, Toxicology
Blue Cross Blue Shield of Arizona January 1999 - Present
Blue Cross Blue Shield of Arizona April 1989 - January 1999
Skills
Insurance, Health Insurance, Customer Service, Disability Insurance, Employee Benefits, Health Savings Accounts, Managed Care, Advertising, Account Management, Medicare, Brokers, B2B, Underwriting, New Business Development, Life Insurance, Leadership, Group Medical, Team Building, Self-funded, Term Life Insurance, Benefits Administration, Sales, Long-term Care
Education
The University of New Mexico 1977 — 1982
Bachelor of Arts (BA), Communication, Journalism, and Related Programs
Blue Cross Blue Shield of Arizona April 2012 - Present
Cannon Design March 2011 - April 2012
AudioMakers 2005 - 2010
The McElwain Company 2003 - 2005
Skills
Copywriting, Customer Service, CRM, Proofreading, Quality Assurance
Education
University of Arizona
Bachelor of Arts, English and History
Blue Cross Blue Shield of Arizona January 2004 - Present
Head/Penn Racquet Sports September 1999 - November 2003
RDO Equipment Co. September 1996 - September 1999
Skills
General Ledger, Account Reconciliation, Accounting, Journal Entries, Financial Reporting, Budget and Forecast, Statutory Accounting
Education
University of Phoenix 2001 — 2002
MBA, Business
University of Arizona 1994 — 1996
Bachelor, Accounting
Tacoma Community College 1993 — 1994
Associate, Accounting
Elementum SCM September 2014 - Present
Blue Cross Blue Shield of Arizona 2012 - September 2014
ADTRAN June 2011 - August 2011
IBM June 2010 - December 2010
Skills
iOS Development, Objective-C, C#, .NET, Visual Studio, SQL, Java, JavaScript, Eclipse, MySQL, HTML, jQuery, AJAX, TFS, JSON, Ruby on Rails, Git
Education
University of Arizona 2007 — 2012
BS, Electrical Engineering, Minors: Computer Engineering, Math
The Segal Company February 2002 - October 2011
Blue Cross Blue Shield of Arizona March 1995 - January 2002
Skills
Employee Benefits, Performance Management, Management Consulting, Project Management, Benefits Administration, Industry Best Practices, Vendor Management, Public Speaking, Customer Service, Strategic Planning, Training, Health Insurance, Process Improvement, Analysis
Education
Seton Hall University
Bachelor of Science (B.S.), Business Administration
Seton Hall University
Bachelor of Science (B.S.), Business Administration
Pittsburgh Paint Group PPG October 2007 - January 2008
Blue Cross Blue Shield of Arizona February 2006 - December 2006
RepresentativeAffiliated Computer Services January 2001 - January 2002
Skills
Office Administration, Team Leadership, Customer Relations
Education
University of Phoenix 2007 — 2011
Bachelor of Science, Business Management
Beaverton High School 1999 — 2001
BusinessAxia College
Associate of Arts, Medical Administration ClassesMt
ManagementUniversity of Phoenix
B.S, Business
Blue Cross Blue Shield of Arizona May 2014 - Present
National Hockey League April 2013 - Present
CVS Caremark Corporation July 2004 - May 2014
Skills
Avaya PBX, Avaya System Manager, Avaya Virtual System..., Avaya CMS Supervisor, SIP, Avaya AES, ATT Route IT, Windows XP Pro, PBM, Microsoft Windows Server, Avaya, Call Centers, Disaster Recovery, Microsoft Servers, Pharmaceutical Industry, Process Improvement, Pharmacy Benefit..., Servers, Telecommunications, Virtualization, Troubleshooting, ITIL, Managed Care, Switches, Business Analysis, Cross-functional Team..., Healthcare, Strategic Planning, Vendor Management, Management
Education
Towson University 1993 — 1997
Bachelor of Science (BS), Mass Communication/Media Studies
Blue Cross Blue Shield of Arizona March 2002 - Present
Wolters Kluwer Health July 2000 - March 2002
North Valley Pediatrics, PC August 1994 - July 2000
Skills
HIPAA, SDLC, PMP, Visio, Process Improvement, Healthcare Information..., SharePoint, Software Documentation, Vendor Management, PMO, Business Analysis, Project Portfolio...
Education
Ottawa University-Phoenix
Bachelor of Arts (B.A.), Health Care Management and Human Resources
Blue Cross Blue Shield of Arizona
Skills
Employee Benefits, Health Insurance, Insurance, Medicare, Underwriting, Life Insurance, Leadership, Brokers, Disability Insurance, Strategic Planning, Health Savings Accounts, Benefits Administration, Healthcare
Education
University of Arizona 1979 — 1983
Health services administration
Blue Cross Blue Shield of Arizona 2005 - 2013
Blue Cross Blue Shield of Michigan January 2000 - June 2004
Education
Rio Salado College
still attending, Project Management
Blue Cross Blue Shield of Arizona
Skills
Agile Methodologies, Change Management, Microsoft SQL Server, Process Improvement, Requirements Analysis, SDLC, SQL, Visio, Business Analysis
Education
Tallinna Tehnikaülikool 2005 — 2008
Bachelor of Applied Science (B.A.Sc.), Computer Science
Cigna October 2002 - June 2015
Pacific Life 1992 - 2002
Blue Cross Blue Shield of Arizona 1987 - 1992
Skills
Medical/Hospital/Dental/..., Claims Resolution, Claim..., Pre-Existing..., Medical Terminology, Customer Service, Microsoft Office, Management, Microsoft Excel, Microsoft Word, PowerPoint, Leadership, Training, Research, Call Centers, Medicare, Health Insurance, Medicaid, Outlook, Claim, Insurance, Medical Billing
Education
Northern Arizona University 1986 — 1987
Business Administration and Management, General
Washington High School 1982 — 1986
GED
Blue Cross Blue Shield of Arizona February 2007 - August 2015
Education
Rio Salado College