Experience
Tenet Healthcare  May 2015 - Present
Blue Cross Blue Shield of Arizona   July 2014 - May 2015
Aetna  August 2008 - July 2014
UnitedHealth Group  August 2005 - August 2008
EOS Comp   September 2004 - August 2005

Skills
Medicare, Healthcare, HIPAA, Nursing, Managed Care, Utilization Management, Medicaid, Health Insurance, Medical Terminology, Medication..., Insurance, IV, BLS, Utilization Review, Medical Coding, ICD-9, Phlebotomy, Vital Signs, Long-term Care, Workers Compensation, Claim, Management, Inpatient, Healthcare Consulting, Hospitals, Process Improvement, Healthcare Industry, Health Policy, Training, EHR, Policy, Quality Improvement, HMO, Healthcare Management, Strategic Planning, Leadership, EMR, Customer Service, Team Building, Healthcare Information...

Education
Chandler/Gilbert Community College   2012 — 2017
Associate's degree, AA In Organizational Management

LPN Program, US Army Reserves   1996 — 1998
Licensure, Licensed Practical/Vocational Nurse Training

Field Medic/ US Army EMT   1992 — 1992
Military Occupational Specialty, Emergency Medicine in the Field

Experience
Blue Cross Blue Shield of Arizona   September 2013 - Present

Skills
Medicare, Healthcare, Managed Care, Risk Management, Data Analysis, Medicaid, Microsoft Office, Medical Records, Clinical Research, Policy, Research, Call Centers, Auditing

Education
Grand Canyon University   2001 — 2002
Bachelor of Science Nursing, Registered Nursing/Registered Nurse

Monroe Community College   1991 — 1994
Associates Degree in Nursing, Registered Nursing/Registered Nurse

Experience
Health Services Advisory Group, Inc. (HSAG)   2014 - Present
Blue Cross Blue Shield of Arizona   2012 - 2014
Blue Cross Blue Shield of Arizona   2008 - 2012
Health Net  2006 - 2008
Pearson Education  2000 - 2006
Boy Scouts of America  1999 - 2005
AT&T  1993 - 1999
NCR  1986 - 1993
iSky, Inc.   1984 - 1985
Davis Media Ltd. / SKM Entertainment   1981 - 1985

Skills
Proposal Management, Account Management, Direct Sales, Capture, Market Research, B2B, B2G, Competitive Intelligence, Competitive Analysis, RFP, Proposal Writing, Consultative Selling, Market Analysis, New Business Development, sales force..., Selling, Image Capture, Sales Effectiveness, Product Management, Business Development, Management, Vendor Management, Strategy, Leadership, Business Intelligence, Product Marketing, CRM, Strategic Planning, Project Management, Business Analysis, Healthcare, Marketing, Marketing Communications, Team Leadership, Program Management, Team Building, Sales, Process Improvement, Strategic Communications, Marketing Strategy, Product Development, Sales Operations, Solution Selling, Cross-functional Team..., Sales Management, Coaching, Recruiting, Customer Retention, Strategic Partnerships, Executive Management

Education
Grand Canyon University   2012 — 2013
Master of Science, Organizational Leadership

MG RUSH a Division of Morgan Madison & Company   2011 — 2011
Session Leader Workshop Program, FAST Professional Facilitation

Miller Heiman Strategic Selling®   2011 — 2011
B2B Program, Strategic Selling®

Shipley Associates   2011 — 2011
Basic Certification, Business Development and Proposal Management

Shipley University   2000 — 2009
Basic Certification, Business Development Best Practices

Holden International   1997 — 1997
Workshop Program, Power Base Selling

The George Washington University   1993 — 1995
Masters Certificate, Project Management

University of Maryland - Robert H. Smith School of Business   1980 — 1985
BS, Marketing

Experience
ERDT Share   Pet stylistPetSmartApril 2014 - Present
Blue Cross Blue Shield of Arizona   May 2000 - July 2005
Fifth Third Bank  April 1998 - May 1999
State Savings Bank  January 1997 - March 1998
Bank of America  March 1990 - December 1996

Education
New Mexico Institute of Mining and Technology   1990 — 1994
Bachelor of Applied Science (B.A.Sc.), Biology, General

San Simon High School   1986 — 1989
High Schhol Diploma, General

New Mexico State University
Wildlife Biology

Experience
Shari's Ink: Copywriting & Creative Services LLC   September 2014 - Present
Blue Cross Blue Shield of Arizona   August 2013 - August 2014
TriWest Healthcare Alliance  January 2008 - March 2013
Phoenix Magazine  August 2010 - September 2011
The Daily Courier  November 2005 - December 2007
Fitness Plus Magazine   August 2005 - November 2005
944 Magazine  August 2005 - November 2005

Skills
Blogging, Newsletters, Media Relations, Editing, Journalism, Social Media, Press Releases, Writing, Copywriting, Content Management, News Writing, Photography, Microsoft Word, Editorial, AP Style, Email Marketing, Content Marketing, Photojournalism, Outlook, Feature Articles, Public Relations, Multimedia, Marketing, Beat Reporting, WordPress, Google Analytics, Windows 7, PowerPoint, Internet Explorer, Google Chrome, Photoshop, Microsoft Excel, Publications, Storytelling, Newspapers, Publishing, Web Content, Video, Freelance Writing, Copy Editing, Web Design, Graphic Design, Brand Development, EPiServer (Content..., Excel, Adobe Photoshop, Acrobat Standard, Healthcare..., website navigation, Content Strategy

Education
Northern Arizona University   2003 — 2005
Bachelor of Science, Journalism (minor in photography)

Horizon High School

Experience
Greater Baltimore Medical Center  March 2015 - Present
Greater Baltimore Medical Center  September 2014 - March 2015
IntelliSpeak LLC   January 2000 - September 2014
City of Mesa  June 2012 - April 2014
Johns Hopkins HealthCare  2014 - 2014
Blue Cross Blue Shield of Arizona   January 2006 - April 2011
AAI Corporation  September 1982 - September 1984

Skills
Training, Team Building, Program Management, Change Management, Organizational..., Instructor-led Training, Team Leadership, Microsoft Office, Adult Education, Teaching, Program Facilitation, Databases, Training Presentations, ADDIE, Diversity Training, Presentation Development, New Hire Orientations, Learning Management..., Training Course..., Development of Training..., Job Aids, Instruction Manuals, Training Guides, Training Documentation, Personality Assessment, Teamwork, Classroom Training, Organizing, Problem Solving, Organizational Agility, Morale, Employee Training, Generational Differences, Persuasion, Project Management, Human Resources, Coaching, Leadership, Management, Process Improvement, Strategic Planning, Training Delivery, SharePoint, Public Speaking, Leadership Development

Education
University of Maryland College Park   1987 — 1989
BS, Business Education (Business, Computer)

Paradise Valley Community College
Business Development, Health & Wellness

Harford Community College
Associate, Business Administration (Economics)

Experience
Blue Cross Blue Shield of Arizona   July 2012 - Present
Hasslacher Tax & Financial, LLC   August 2011 - July 2012
Corsetti & Noyes, LLP   December 2008 - July 2011
LPL Financial  May 1994 - October 2006

Skills
Payroll, Accounts Receivable, Bank Reconciliation, Payroll Taxes, Tax, Tax Returns, Customer Service, Accounting, QuickBooks, Tax Preparation, Accounts Payable, Bookkeeping, Financial Reporting, General Ledger

Education
University of Phoenix   2012 — 2015
Bachelor's Degree, Accounting

Agoura High School   1989 — 1992

College of the Redwoods
Associates Degree, General Studies

Experience
Sono Bello  August 2015 - Present
Rural/Metro Corporation  May 2015 - August 2015
TriWest Healthcare Alliance  October 2014 - May 2015
Modis  April 2014 - October 2014
Arizona Game and Fish Department  May 2014 - June 2014
Redflex Traffic Systems  October 2009 - May 2014
Blue Cross Blue Shield of Arizona   October 2009 - October 2010
Amazon.com  September 2008 - May 2009
Catholic Healthcare West  April 2006 - August 2007
American Express  April 2003 - April 2007

Skills
Active Directory, Antivirus, BMC Remedy, Cisco Technologies, Citrix, Clonezilla, Data Center, Databases, Computer Hardware, Disaster Recovery, DNS, Firewalls, Hardware, Help Desk Support, ITIL, IBM BigFix, IIS, IT Management, IT Operations, Process Improvement, Networking, Operating Systems, Network Administration, Integration, LAN-WAN, LENOVO, Network Security, Microsoft SQL Server, Microsoft Exchange, RBAC, Servers, Software Documentation, SharePoint, Software Installation, System Administration, System Deployment, Security, TCP/IP, Testing, Troubleshooting, Technical Support, Virtualization, VPN, Windows, Windows Server, Microsoft Office, VMware, ADFS 2.0, Windows XP

Education
Estrella Mountain Community College   2009 — 2011
Associates, Microsoft Network Engineering

Glendale Community College   1998 — 2004
Associates, Computer Science

Rio Salado Community College   1998 — 2001
Computer Science

Experience
Blue Cross Blue Shield of Arizona   August 1998 - Present
CB Richard Ellis  April 1989 - July 1998

Skills
Brand Development, Adobe Creative Suite, Graphic Design, Creative Direction, Adobe Acrobat, Web Design, Typography, Creative Services, Corporate Branding, Advertising, InDesign, Direct Mail, Packaging, Layout, Branding & Identity, Graphics, Logo Design, SEO, Photography, Newsletters, Illustrator, Direct Marketing, Integrated Marketing, Social Media, Customer Service, Digital Illustration, Creative Strategy, Marketing, Pre-press

Education
Glendale Community College   2010 — 2011

Experience
United Health Group / Lifeprint   February 2014 - Present
Scottsdale Health   January 2011 - Present
Blue Cross Blue Shield of Arizona   January 2007 - December 2011
SHPS  October 1997 - January 2007

Skills
Complex Case Management, Disease Management, Triage, Utilization Review, Telemetry, Community Outreach, Health Policy, Healthcare Consulting, Clinical Research, Healthcare, Health Care Systems, Home Care, Case Management Services, HIPAA, Health Education, Quality Improvement, HEDIS, Medical Case Management, Wound Care, Nursing Education, Behavioral Health, Patient Education, Medication..., Health Insurance, Wellness, EHR, Health Promotion, Provider Relations, Registered Nurses, Meditech, Community Health, Ambulatory Care, Epic Systems, IV, Cerner, Elder Care, Physician Relations, Legal Nurse Consulting, BCLS, Palliative Care, Emergency Nursing, Nursing Care, PALS, Pediatrics, Informatics, ICD-9, Nursing Management, JCAHO, Cardiac Care, Case Management

Education
Grand Canyon University   2011 — 2013
RN to BSN in progress, Registered Nursing/Registered Nurse

Scottsdale Community College   1993 — 1995
Associates Degree of Applied Sciences, Nursing Education

Experience
Blue Cross Blue Shield of Arizona   April 2013 - Present
BCBSAZ  October 2006 - April 2013
BCBSAZ  May 1997 - October 2006

Skills
Strategy, Health Insurance, Insurance, Account Management, Brokers, Underwriting, Managed Care, Disability Insurance, Employee Benefits, Sales, Customer Retention, Customer Service, Direct Marketing

Education
Chaffey College   1983 — 1985
General Studies

Upland High School   1979 — 1983

Experience
UBM Canon  March 2013 - Present
UBM Canon  August 2008 - February 2013
Laura Devine Solicitors   September 2007 - February 2008
Blue Cross Blue Shield of Arizona   June 2007 - August 2007
Paramount Pictures  January 2007 - April 2007
Time Warner Cable  June 2006 - August 2006
Solters & Digney PR   January 2006 - April 2006
Hong Kong Jockey Club  June 2005 - July 2005

Skills
Market Research, Copywriting, Branding Development, Event Management, Promotions, Publishing, Trade Shows, Marketing Communications, Marketing Strategy, Social Media, Online Marketing, Advertising, Email Marketing, SEO, Press Releases, New Business Development, Product Marketing, B2B, Writing, Strategic Planning, Online Advertising, Web Analytics, Lead Generation, Strategic Partnerships, Public Relations, Brand Management, Marketing, Google Analytics, B2B Marketing, CRM, Integrated Marketing, Sales, Direct Marketing, Brand Development, Digital Strategy, Social Media Marketing, Web Design, Marketing Management, SEM, Newsletters, Competitive Analysis, Content Strategy, Magazines, Direct Mail, Mobile Marketing, Market Planning, Content Management, Advertising Sales, PPC, Facebook

Education
Loyola Marymount University   2003 — 2007
B.A., Communications and Business Marketing

Experience
Self Employed  March 2013 - Present
Blue Cross Blue Shield of Arizona   November 2002 - Present
Blue Cross Blue Shield of Arizona   March 1999 - November 2002
StarLite Barricade and Sign   October 1997 - March 1999
Whittier Drug   November 1994 - October 1997
Key Rexall Drugs   October 1991 - November 1994

Skills
Insurance, Health Insurance, New Business Development, Team Building, Coaching, Administrative..., Process Improvement, Sales, Risk Management, Workers Compensation, Microsoft Excel, Software Documentation, Analysis, Healthcare, PowerPoint, Employee Benefits, Microsoft Word, HIPAA, Training, Customer Retention, Customer Service, Medicare, Leadership, Business Analysis, Data Entry, Marketing, Vendor Management, Visio, Underwriting, Strategic Planning, Access, Outlook, Change Management, SharePoint, Public Speaking, Project Management, Budgets, Call Centers, Program Management, Managed Care, System Administration

Education
Cerritos College   1996 — 1997
Pharmacy Technician/Assistant

Fullerton College   1994 — 1996
Health and Physical Education/Fitness

La Mirada High School   1990 — 1994
Graduate

Experience
Blue Cross Blue Shield of Arizona   September 2012 - Present

Skills
Visio, Business Intelligence, InfoPath, SSRS, Integration, Project Management, SSIS, TFS, Visual Studio, Project Server, Windows Server, Microsoft Office..., VMware, Content Management, MS Project, SharePoint 2010, Government Contracting, Web Parts, Hyper-V, Microsoft Visio, Data Management, Excel Services, Software Lifecycle..., Performance Point, Healthcare Management, Visual Studio Team..., Microsoft Hyper-V, Project Mangement, Dashboards, Business Connectivity..., KPI, Metadata Management, Access Services, Microsoft Project, Microsoft Project Server, Acitive Directory..., Microsoft Unified..., Microsoft Forefront..., PowerShell 3.0, HIPPA, Healthcare, Cisco NetScaler NLB, SharePoint 2016..., SQL Server 2014, Visual Studio 2012, SharePoint 2013, Window 8, SharePoint Designer 2013, MS Workflow Foundation..., InfoPath Designer 2013

Education
Keller Graduate School of Management of DeVry University   2004 — 2007
Master of Business Administration, Business

DeVry University   2001 — 2004
Bachelor of Science, Computer Information Systems

Experience
Blue Cross Blue Shield of Arizona   June 1974 - Present
City of Glendale  1972 - 1973

Skills
Microsoft Office, Administrative Support, Word, PowerPoint, Excel, Outlook, Event Management, Documentation, Event Planning, Administrative..., Microsoft Word, SharePoint, Adobe Acrobat, Microsoft Excel, Training, Insurance, Process Improvement, Visio, Data Entry, Leadership, HIPAA, Office Management, PeopleSoft, Employee Benefits, System Administration, Customer Service, Team Building, Software Documentation, Health Insurance, Healthcare, Analysis, Employee Relations, Budgets, Benefits Administration, Time Management, Human Resources, Medicare, Management, Data Analysis, Vendor Management, Strategic Planning, Call Centers, Access, Organizational..., Administrative...

Education
Glendale Community College   1978 — 1979
Business

Glendale High School   1969 — 1973

Western International University
Business/Commerce, General

Experience
Northwestern Lake Forest Hospital  August 2015 - Present
Advocate Condell Medical Center  September 2009 - August 2015
Advocate Condell Medical Center  December 2008 - September 2009
Condell Medical Center  April 2008 - December 2008
Condell Medical Center  November 2000 - April 2008
Cencomm 911 Communications Center   May 2000 - November 2000
Blue Cross Blue Shield of Arizona   September 1996 - December 1999
The Home Depot  October 1996 - November 1999
EDS Group  August 1995 - September 1996
Naval Air Station - Glenview   March 1994 - June 1995

Skills
Emergency Management, Policy, Security, Healthcare, Hospitals, Fire Safety, Training, Program Management, Crisis Management, Life Safety, Healthcare Management, Process Improvement, Project Management, Healthcare Information..., Disaster Recovery, Leadership, Facilities Management, Management, Business Continuity, Project Planning, Risk Assessment, Team Building, Process Scheduler, System Administration, Contract Management, Change Management, Fire Protection, Risk Management, Visio, Quality Assurance, Hazardous Waste..., Security Management, Strategic Planning, Troubleshooting, Budgets, Contract Negotiation, Compliance, Building Codes, Construction, Access Control, Public Safety, Analysis, Documentation, Hazardous Materials

Education
College of Lake County   2005 — 2007
Associate of Applied Science (AAS), Business Management - Supervision

University of Wisconsin-Parkside   1986 — 2004
Bachelor of Arts (B.A.), History

College of Lake County   2001 — 2002
Associate in Arts (AA), History

Gateway Technical College   1988 — 1993
Associate of Applied Science (AAS), Fire Science Technology

Experience
Blue Cross Blue Shield of Arizona   February 2013 - Present
Apollo Group  January 2012 - November 2012
Apollo Group  November 2009 - January 2012
Higley Instrumental Association   January 2009 - June 2011
Apollo Group  August 2008 - November 2009
Apollo Group  November 2006 - August 2008
DunnAir Business Jet Completion Center   January 2005 - September 2006
Bombardier Aerospace  February 2003 - June 2004
Bombardier Aerospace  January 2001 - February 2003
Tucson Cooperative Warehouse   November 1996 - January 2001

Skills
SharePoint, IT Management, PMP, Business Intelligence, Program Management, Business Analysis, Enterprise Architecture, Data Warehousing, Windows, Process Improvement, Visio, SDLC, Portfolio Management, Project Management, Technical Leadership, Leadership Development, Solution Architecture

Education
University of Phoenix   2010 — 2014
Associates, Database Development

Community College of the Air Force   1987 — 1993
AAS, MIS

Experience
Blue Cross Blue Shield of Arizona   February 2013 - Present
State of Arizona  October 2006 - February 2013

Skills
Program Management, Program Development, Policy, Government, Community Outreach, Program Evaluation, Grants, Grant Writing, Public Policy, Nonprofits, Public Speaking, Health Education, Health Promotion, Process Improvement, Project Management, Case Management, Training, Workshop Facilitation, Strategic Planning, Public Health

Education
Fort Hays State University   2003 — 2005
Master of Science (MS), Exercise Physiology

Kansas Wesleyan University   1999 — 2003
Bachelor of Arts (BA), Health and Physical Education/Fitness

Experience
PopHealthCare  March 2013 - Present
Olds L.L.C.   January 2013 - Present
Bridge to Care Solutions - A Leading Transitional Care Provider   March 2014 - July 2014
Blue Cross Blue Shield of Arizona   2012 - 2013
IASIS Healthcare  2010 - 2011
CIGNA  2009 - 2010
CIGNA Healthcare - Cigna Health Plan of AZ - Cigna Medical Group   1993 - 2009
CIGNA - CIGNA Health Plan of AZ - Cigna Medical Group cont.   1993 - 2006

Skills
Vice Presidents, Healthcare Management, National Programs, Medicaid Managed Care, Medicare Advantage, Start-up Implementation, Project Management, Healthcare Consulting, Quality Management, NCQA, PCMH, ACO, SNP, MOC, CCIP

Education
Western International University   2004 — 2006
Master of Business Administration (M.B.A.), Healthcare Business Management, 3.9

Western International University   2001 — 2003
Bachelor of Applied Science (B.A.Sc.), Health Systems Management, 3.9

Clark State Community College   1972 — 1975
Associate of Science (A.S.), Registered Nursing/Registered Nurse

Experience
Lockheed Martin  September 2013 - Present
ACS, a Xerox Company  May 2005 - August 2013
American Software  September 1991 - May 2005
Docucorp International  October 1996 - August 1997
Allied Signal Aerospace, Garrett Engine Division   May 1989 - September 1991
Information Systems Consultants   September 1983 - May 1989
Blue Cross Blue Shield of Arizona   July 1978 - September 1983
US Navy  January 1973 - June 1976

Skills
Requirements Analysis, Software Project..., Oracle, PMP, Visio, Management, Program Management, SDLC, Microsoft Office, Project Management, Visual Basic, Vendor Management

Education
Kennesaw State University   1996 — 2002
IT Professional Continuing Education

Phoenix College   1979 — 1987
Computer Science

Rockland College   1976 — 1978
Technical, Computer Science

Experience
Arrow Electronics  May 2015 - Present
Red Robin  February 2014 - April 2015
Arapahoe County  June 2012 - February 2014
Aurora Loan Services  December 2009 - July 2012
Avnet  August 2007 - September 2009
Blue Cross Blue Shield of Arizona   June 2007 - August 2007
Prudential Financial  May 2002 - May 2007

Skills
Crystal Reports, Visio, SQL Server, MS Project, Business Objects, T-SQL, Silver Creek Systems, Tidal, Oracle SQL, SQL, Microsoft SQL Server, Testing, Business Intelligence, Data Warehousing, SSIS, SSRS, Analysis, SAP, Informatica, PL/SQL

Education
Northern Arizona University   1991 — 2000
BA

Experience
Marvel Marketers   March 2015 - Present
Honeywell Aerospace  October 2014 - March 2015
Blue Cross Blue Shield of Arizona   June 2014 - October 2014
Markit Media Group LLC   January 2014 - June 2014
PetSmart Corporate   July 2013 - October 2013
Pinnacle Cart, Inc   March 2013 - July 2013
Blue Ox Advertising   September 2003 - February 2013
The Outdoor Greatroom Company  2005 - 2013
Marketing that Matters   October 2009 - July 2011
The Minneapolis Downtown Journal   June 2005 - November 2005

Skills
Leadership and..., Marketing, Fundraising, Marketing Strategy, Social Media, Public Relations, Event Planning, Advertising, Press Releases, Social Media Marketing, Facebook, Promotions, Online Marketing, Marketing Communications, Email Marketing, SEO, Media Relations, Social Networking, Google Analytics, Google Adwords, SEM, Blogging, Digital Marketing, Brand Development, PPC, Web Analytics, Adobe Creative Suite, Community Relations, Copywriting, Event Management, Public Speaking, Marketing Management, Strategy, E-commerce, Product Marketing, B2B Marketing, Brand Awareness, Media Planning, B2B, Salesforce.com, Brand Management, Community Development, Trade Shows, Sales, Direct Mail

Education
University of St. Thomas Opus College of Business   2005 — 2007
Mini MBA

Minneapolis College of Art and Design   2004 — 2006

University of Saint Thomas   1999 — 2003
Marketing Management and Business Communications

Universidad de Sevilla   2002 — 2002

Semester at Sea (ISE)   2001 — 2001

Rosemount

Experience
Blue Cross Blue Shield of Arizona   April 2000 - Present
Blue Cross Blue Shield of Arizona   August 1996 - April 2000
First Interstate Bank  August 1994 - June 1996

Skills
Health Insurance, Account Management, Employee Benefits, New Business Development, Strategic Planning, Customer Retention, Sales, Team Building, Leadership, B2B, Disability Insurance, Customer Service, Medicare, Competitive Analysis, Marketing, Sales Management, Insurance, Brokers

Education
University of Phoenix   1993 — 1996
Master of Arts (MA), Organizational Management

Indiana State University   1980 — 1985
Bachelor's degree, Radio, Television and Film

Experience
Blue Cross Blue Shield of Arizona   January 2007 - Present
Matria Healthcare  2004 - 2005

Skills
SAS, Data Analysis, Statistics, Data Mining, Analytics, SPSS, Factor Analysis, Structural Equation..., Competitive Analysis, Project Management, Predictive Modeling, Visio, Public Speaking, SAS programming, Statistical Modeling

Education
Middle Tennessee State University   2000 — 2002
Masters, Quantitative Psychology

Experience
IO  January 2013 - Present
Blue Cross Blue Shield of Arizona   January 2008 - January 2013
Blue Cross Blue Shield of Arizona   April 2004 - January 2008
Motorola Corporation  May 2003 - April 2004
Metavante  January 2002 - May 2003
Telephone and Data Systems™ (TDS™)   April 2000 - January 2002
Illinois State University  September 1994 - March 2000

Skills
Enterprise Architecture, Business Process..., Business Intelligence, SDLC, Solution Architecture, ITIL, Information Technology, IT Strategy, Project Management, ERP, Leadership, Change Management, Business Analysis, IT Management, Sarbanes-Oxley Act, Risk Assessment, Enterprise Risk..., Strategic Planning, Governance, Six Sigma, Business Process Design, Data Warehousing, Business Architecture, IT Financial Management, Strategic Thinking, Business Process..., Data Analysis, Business Alignment, Technology Leadership, International Teams, Technology Selection, IS Governance, IT Risk, Project Collaboration, Business Engineering, Global Management, SAP, Performance Appraisal, Process Optimization, Supply Chain, Corporate Governance, Leadership Development, Multi-cultural Team..., Health Care Reform

Education
University of Wisconsin-Madison - School of Business   2000 — 2004
Master, Business Administration

University of Illinois at Chicago   1999 — 1999
N/A, E-Business/E-Commerce Certificate Program

Illinois State University   1992 — 1996
Bachelor of Science, Accounting

Experience
Ryan  April 2015 - Present
Blue Cross Blue Shield of Arizona   April 2014 - November 2014
Magellan Health Services  December 2013 - March 2014
UnitedHealth Group  February 2013 - December 2013
Humana  January 2011 - July 2012

Skills
Processes Development, Process Improvement, Microsoft Excel, Operations Management, Salesforce.com..., Health Insurance, Executive Level..., Innovation, Access Database, Medicare, Claim, HIPAA, Customer Service, Healthcare, Outlook, Disability Insurance, Pharmaceutical Industry, Behavioral Health, Administrative..., Critical Thinking, Sales Operations, ICD-9, CPT, HCPCS, Healthcare Information...

Education
Gateway Community College   2011 — 2017
Health Information Management, Nursing Education

Spaulding High   1991 — 1994

Experience
Blue Cross Blue Shield of Arizona   June 2014 - Present
Health Care Service Corporation  June 2009 - May 2014
Blue Cross and Blue Shield of New Mexico  March 2007 - June 2009
Blue Cross and Blue Shield of New Mexico  February 2001 - March 2007
Narvaez Law Firm   April 1999 - February 2001
Miller Stratvert, PA  August 1991 - June 1998

Skills
Insurance, Strategic Planning, Health Insurance, Medicare, Employee Benefits, Healthcare, Legal Assistance, Workers Compensation, Policy, Managed Care, Risk Management, HIPAA, Underwriting, Litigation

Education
University of California, Hastings College of the Law   1988 — 1991
Doctor of Law (J.D.)

New Mexico State University   1984 — 1988
Bachelor of Arts (B.A.), Journalism and Mass Communicatons

Experience
Decker Consulting Group   August 2012 - Present
Independent Living Systems, LLC  January 2014 - July 2015
UnitedHealthcare  December 2002 - April 2012
UnitedHealthcare  May 1997 - December 2002
Banner Health  November 1990 - May 1997
EDS  April 1987 - November 1990
Blue Cross Blue Shield of Arizona   August 1985 - April 1987

Skills
Healthcare Information..., Healthcare, Health Insurance, Hospitals, Physicians, Medicare, Medicaid, EHR, Managed Care, HIT, Project Planning, Project Management, Strategic Planning, Mergers, Acquisition Integration, Capital Budgeting, PMO set-up, CQI, Information Technology, Process Improvement, Technological Innovation, IT Strategy, Healthcare Industry, Health Policy, HIPAA, Leadership, Healthcare Consulting, Program Management, Business Analysis, Outsourcing, Management Consulting, Enterprise Software, Enterprise Architecture, Strategy, Start-ups, Analytics, Data Warehousing, Management, Executive Management, Software Development, Consulting, Health Information..., Revenue Cycle, Six Sigma, Revenue Cycle Management, Practice Management, HL7, Software Documentation, SDLC, Mergers

Education
Illinois State University   1982 — 1985
Bachelor of Applied Science (BS), Business Information Systems, Accounting, Economics

Black Hawk College   1981 — 1982
Associate of Arts and Sciences (AAS), Accounting, CS

Experience
Blue Cross Blue Shield of Arizona   August 2014 - Present
Children's Healthcare of Atlanta  December 2012 - Present
Reports and Data Integration   December 2008 - December 2012
TriWest Healthcare Alliance  October 2005 - October 2008
TriWest Healthcare Alliance  October 2004 - October 2005
TriWest Healthcare Alliance  October 2002 - October 2004

Skills
SQL Plus, IBM FAMS, Polonious, DB2/SQL, Pega TACC, Westlaw, CareRadius, SIRIS, Cognos, Microsoft Office, Data Analysis, Cactus, Valence, Process Improvement, Business Analysis, Program Management, Data Mining, Analysis, Healthcare, Team Building, Management, Change Management, SQL*Plus, HIPAA, Databases, Analytics, Business Process, Policy, Managed Care, HEDIS, Pay for Performance, Healthcare Information..., Software Documentation, Healthcare Industry, Hospitals, Access, Informatics, Strategy, Medicaid, Business Intelligence, Vendor Management, Data Modeling, Health Insurance, Leadership, Training

Education
Grand Canyon University   2012 — 2013
Master of Science Leadership (MSL), Organizational Leadership, 3.9

Grand Canyon University
BAS, Interdisciplinary

Experience
Algiz Technology Limited   June 2015 - Present
Dignity Health  January 2015 - Present
nGenx Corporation  January 2014 - January 2015
CVS Caremark Corporation  March 2013 - January 2014
Blue Cross Blue Shield of Arizona   March 2012 - April 2013
Hewlett-Packard  August 2009 - February 2012
Hewlett-Packard  June 2007 - August 2009

Skills
APP-V, XenApp, ThinApp, AppSense, XenDesktop, XenServer, Hyper-V, VMware ESX, AppTitude, ChangeBase, Microsoft ACT, MSI Packaging, Application Analysis, Microsoft Operating..., SCCM, SCVMM, Windows 7, Windows Server 2008 R2, Windows 8, Infrastructure Planning, System Migration, Application..., Desktop Virtualization, Server Virtualization, Software Quality Control, Server Based Computing, Process Development, Solution Architecture, WDS, Encryption Software, Data Recovery, Web Development, Video Production, Training Delivery, Desktop Application..., App-V, Virtualization, MSI, VDI, Application Packaging, Citrix, Infrastructure, Powershell, Software Documentation, 2008 R2, Citrix Metaframe, Altiris, Servers, Process Simulation, Group Policy

Education
Galway-Mayo Institute of Technology   2003 — 2007
IT for Business Applications, Database Management, IT, Networking, Programming

Galway-Mayo Institute of Technology   2003 — 2005
NC, PC Programming

Experience
Blue Cross Blue Shield of Arizona   February 2015 - Present
The Mighty Motion Picture Company, LLC.   July 2013 - Present
Blue Cross Blue Shield of Arizona   January 2013 - Present
IFP Phoenix   January 2014 - July 2014
Blue Cross Blue Shield of Arizona   September 2007 - December 2013
Camelback Ranch Baseball (Dodgers & White Sox Spring Training)   March 2009 - April 2009
Blue Cross Blue Shield of Arizona   April 2005 - September 2007
Blue Cross Blue Shield of Arizona   January 2004 - April 2005
Blue Cross Blue Shield of Arizona   February 2003 - December 2004
Blue Cross Blue Shield of Arizona   October 2002 - February 2003

Skills
Short Films, Film, Film Production, Directing, Screenwriting, Cinematography, Final Cut Pro X, Adobe Premiere Pro, Audio Post Production, Commercial Video, Feature Films, Independent Film, Strategic Planning, Team Building, Video Editing, Non-linear Editing, Camera Operating, Videography, Multimedia, Camera, Producing, Videographer, Post Production, Commercials, Digital Video, Color Correction, Video, Lighting, Pre-production, Digital Cinema, Web Video, Film Editing, Video Production, Sound Editing, Dvd, Sound, Narrative, Live Events, Storyboarding, Color Grading, Photoshop, After Effects, Final Cut Pro, Photography, Photogrammetry, Microsoft Office, Adobe Creative Suite, Premiere, Social Media Marketing

Education
Global Cinematography Institute   2015 — 2015
Expanded Cinematography Level 2, Expanded Cinematography

Full Sail University   2011 — 2014
Bachelor's Degree, Cinematography and Film/Video Production

Global Cinematography Institute   2014 — 2014
Expanded Cinematography, Expanded Cinematography

Scottsdale Community College   2013 — 2013
Adhoc Courses: Production Design, Directing Actors, Cinematography and Film/Video Production

Alpha Pacific Institute   2008 — 2009
Radio Broadcasting, Radio Broadcasting and Commercial Production

Experience
Rotech Healthcare  April 2010 - June 2015
Praxair  April 2009 - April 2010
Aerocare  January 2008 - May 2009
Blue Cross Blue Shield of Arizona   March 2006 - December 2007

Skills
Durable Medical..., Medical Billing, Management, Team-oriented, Sales, Healthcare, Health Insurance, Insurance Background, Hospitals, Customer Service, Insurance, Managed Care, Training, Sales Operations, Medicare, Team Building, Medicaid, HIPAA, Employee Benefits, Access

Education
Grand Canyon University   2010 — 2017
Bachelor of Applied Science (B.A.Sc.), Psychology, Education, 4.0

El Camino Real High School   1995 — 1999
High School Diploma

Experience
Wells Fargo  October 2014 - Present
Game Changing Enterprises, LLC   February 2013 - Present
Best Western International  June 2013 - September 2014
PetSmart  January 2013 - May 2013
Princess Cruises  February 2012 - November 2012
Infinity Unconventional Education   September 2010 - April 2011
bGlobal Sourcing - International Business Plan (MIIS)   May 2010 - August 2010
Community Foundation for Monterey County  February 2009 - May 2010
Western States Machinery, Inc   September 2008 - December 2008
Blue Cross Blue Shield of Arizona   March 2008 - July 2008

Skills
Human Resources, Spanish, Information Technology, Change Management, Organizational..., Employee Training, Strategy, Training, Project Management, Leadership, Workshop Facilitation, Management, Employee Relations, Program Management, Talent Management, Analysis, Interviews, Customer Service, Market Research, Public Speaking, Business Development

Education
Middlebury Institute of International Studies at Monterey   2008 — 2010
MBA, International Business

University of Oklahoma   2002 — 2007
BA, Communication & Psychology

Experience
John C. Lincoln Health Network  March 2011 - Present
Medtronic Inc  November 2006 - Present
Blue Cross Blue Shield of Arizona   June 2007 - March 2011

Skills
Nursing, Medicine, Hospitals, Clinical Research, Medicaid, Diabetes, Healthcare, Healthcare Management, Medicare, Utilization Management, Home Care, BLS, Managed Care, EMR, Health Insurance, Customer Service, ACLS, Healthcare Information..., Call Center, Leadership, HIPAA, Process Improvement, Software Documentation, Inpatient, EHR, Certified Diabetes...

Education
University of Phoenix   2003 — 2005
Master in Health Administration, Health Administration

Loyola University of Chicago   1983 — 1986
Bachelor Science and Nursing, Nursing

Moraine Valley Community College   1981 — 1983
Associate of Science Degree, Science

Experience
Blue Cross Blue Shield of Arizona   October 2014 - Present
Hospice of the Valley  January 2013 - October 2014
TriWest Healthcare Alliance  December 2008 - January 2013
Laboratory Sciences or Arizona/Sonora Quest Laboratories   June 2003 - November 2008
Laboratory Sciences of Arizona/Sonora Quest Laboratories  December 1997 - May 2003
Banner Health  September 1982 - December 1997

Skills
Project Management, Healthcare, Process Improvement, Change Management, Program Management, Microsoft Office, Strategic Planning, Business Analysis, Healthcare Information..., Project Planning, Microsoft Excel, Budgets, Visio, HIPAA, Team Building, MS Project, Business Process..., Data Analysis, SharePoint, PowerPoint, Quality Assurance, Microsoft Word, Outlook, Business Process, Healthcare Industry, Vendor Management, Customer Service, Analysis, Software Documentation, Managed Care, Medicaid, Six Sigma, Leadership, Hospitals, EHR, Access, Management, Cross-functional Team..., Healthcare Management, EMR, Healthcare Consulting, Training, Policy, Clinical Research, Revenue Cycle, SDLC, Medicare, PeopleSoft, PMP, Informatics

Education
University of Phoenix   2007 — 2008
Master of Business Administration (M.B.A.), Business

Long Technical College   2003 — 2004
Certificate, Paralegal

University of Phoenix   1998 — 2002
Bachelor of Science (BS), Project Management

Glendale Community College   1982 — 1984
General Studies, Paralegal

Experience
Blue Cross Blue Shield of Arizona   May 2014 - Present
Honeywell Information Systems  April 2013 - April 2014
Arizona Department of Education  April 2012 - March 2013
Microsoft  September 2011 - May 2012
Microsoft  July 2011 - September 2011
Microsoft  September 2009 - September 2011
Microsoft  2006 - 2011
Prudential Real Estate and Relocation  2005 - 2006
Prudential Financial  2005 - 2006
Dunamikos, LLC.   2001 - 2004

Skills
Enterprise Architecture, Enterprise Software, SharePoint, Project Planning, Networking, Business Intelligence, SDLC, Software Development, Microsoft SQL Server, Integration, Cloud Computing, .NET, Agile Methodologies, Requirements Analysis, Software Project..., IT Strategy, Business Analysis, C#, SQL, ASP.NET, Solution Architecture, IT & Business Strategy..., Program Management, Scrum, Architecture, Web Services, SaaS, XML, Visio, Consulting, Databases, Governance, Architectures

Education
The National Graduate School   2010 — 2011
Bachelor of Science, Quality Management

Mesa Community College   1983 — 2005
Fine Arts Studies, Photography

Experience
Blue Cross Blue Shield of Arizona   May 2014 - Present
Blue Cross Blue Shield of Arizona   November 2009 - May 2014
CIGNA Healthcare  January 2001 - November 2009
Arizona State University West  1999 - 2001
Blue Cross Blue Shield Arizona   1998 - 1999

Skills
Enterprise Architecture, PMP, SDLC, Project Management, Enterprise Software, Data Warehousing, Software Development, Integration, Business Analysis, Software Project..., Visio, PMI, Leadership, IT Strategy, PMO, Six Sigma, Technical Presentations, Workshop Facilitation, Business Intelligence, Management, Vendor Management, ITIL, Systems Analysis, Process Improvement, Program Management, Business Process..., Business Requirements, Identity Management, IT Solutions, Systems Thinking, Servant Leadership, Healthcare

Education
Grand Canyon University   2004 — 2006
MBA, Business Administration

DeVry University   1995 — 1998
Bachelor of Science, Computer Information Systems

Experience
Blue Cross Blue Shield of Arizona   March 2014 - Present
PF Changs China Bistro  March 2013 - February 2014
The Apollo Group  May 2011 - December 2012
Arizona State University  November 2006 - May 2011

Skills
Project Management, Process Improvement, Program Management, Agile Methodologies, PMP, Vendor Management, Leadership, Requirements Analysis, Software Project..., SDLC, Management, Business Analysis, Visio, Integration, IT Management, Business Intelligence, Agile Project Management, Cross-functional Team..., IT Strategy, Enterprise Software, Software Documentation, Project Portfolio..., Testing, Requirements Gathering, Disaster Recovery, Business Process..., Analysis, Strategic Planning, Team Building, Team Management

Education
Cornerstone University
Bachelor of Arts (BA), Sociology and Psychology, Magna Cum Laude

Grand Valley State University
No Degree, Additional math and computer science studies

Purdue University Calumet
No Degree, Additional math and computer science studies

Experience
Blue Cross Blue Shield of Arizona   2015 - Present
Freelance Graphic Design  2000 - Present
Delta Dental of Arizona  2013 - 2015
U-Haul International, Inc.   2007 - 2013
Recreation Centers of Sun City, inc.   2004 - 2007

Skills
Art Direction, Creative Direction, Graphic Design, Concept Development, Visual Communication, Adobe Creative Suite, Corporate Branding, Corporate Identity, Creative Strategy, Advertising, Image Manipulation, Social Media Marketing, InDesign, Marketing Communications, Typography, Illustrator

Education
Miami Ad School
Art Direction

University of Arizona
B.F.A., Graphic Design

Experience
Blue Cross Blue Shield of Arizona   2013 - Present
Health Net, Inc.   2009 - December 2013
Health Net of California  2005 - 2008
Funrise Toy Corp  2000 - 2005
Applause  1999 - 2000
Equity Marketing  1997 - 1998

Skills
Marketing Strategy, Cross-functional Team..., Brand Management, Market Research, Marketing, Consumer Products, Direct Marketing, Segmentation, Online Advertising, Advertising, Marketing Communications, Integrated Marketing, Market Planning

Education
Georgetown University
BSBA, Marketing and International Management

University of California, Los Angeles - The Anderson School of Management
MBA, Marketing

Experience
Salt River Project  February 2014 - Present
JNPage Consulting   March 2010 - February 2014
American Express  March 2012 - April 2013
Primary Hub Company   June 2011 - October 2011
Blue Cross Blue Shield of Arizona   October 2006 - March 2010
Web Analytics Association   May 2007 - December 2008
Blue Cross Blue Shield of Arizona   June 2003 - October 2006
Blue Cross Blue Shield of Arizona   June 2000 - June 2003
Blue Cross Blue Shield of Arizona   July 1997 - June 2000

Skills
Adobe Marketing Cloud, Adobe Analytics, Omniture, Web Analytics, SEO, SEM, Online Marketing, Google Analytics, Digital Marketing, PPC, Keyword Research, Marketing Strategy, Google Adwords, Social Media Marketing, Microsoft Office, Analytics, Web Marketing, Organic Search, Social Media, Online Advertising, Web Development, Blogging, Strategy, Website Development, Marketing Management, Digital Strategy, User Experience, Mobile Devices, Email Marketing, Mobile Marketing, Competitive Analysis, Content Strategy, SEO copywriting, Web Design, Facebook, YouTube, Google Webmaster Tools, Online Reputation..., Conversion Optimization, WebTrends Analytics, Marketing, Dreamweaver, CSS

Education
Grand Canyon University
MBA, Ken Blanchard College of Business - Leadership

Western Seminary
M.Div, Counseling

Hope International University
B.A., Communication

Arizona State University, Paradise Valley, Rio Salado, and Phoenix College
Post Graduate Study, Business, Mathematics

Omniture - Adobe Online Marketing Suite
Certificate, Site Catalyst Advanced User Training

Experience
Arizona Public Service (APS)   July 2010 - Present
Blue Cross Blue Shield of Arizona   June 1994 - July 2010
Winona Market Research   May 1988 - June 1994

Skills
Competitive Analysis, Market Analysis, B2B, Integrated Marketing, Marketing Communications, Strategic Planning, Budget Management, Product Development, Proposal Writing, Analysis, Research, Public Speaking, Marketing Strategy, Segmentation, Market Research, Product Management, Direct Marketing, Online Marketing, Strategy Development, Quantitative Research, Brand Development, Marketing Research, Analytics, Strategy, Advertising, Marketing, Leadership, Product Marketing

Education
Michigan State University   1975 — 1979

Experience
Milliman  March 2015 - Present
Matrix Medical Network  June 2014 - March 2015
UnitedHealth Group  December 2011 - March 2014
Aetna  March 2008 - November 2011
Scottsdale Insurance Company  February 2005 - February 2008
Blue Cross Blue Shield of Arizona   January 2002 - January 2005
Phelps Dodge  February 2000 - January 2002
Palm Beach Community College  January 1998 - February 2000

Skills
Data Analysis, Analytics, Analysis, Management, Business Intelligence, Leadership, Business Analysis, Financial Analysis, Databases, SQL, Healthcare, Program Management, Financial Modeling, Data Modeling, Business Objects, Statistics, Strategic Planning, Finance, Project Planning, Data Mining, VBA, Access, Database Design, SAS, Actuarial Science, Predictive Modeling, Tableau, MicroStrategy

Education
Penn State University   2015 — 2017
Master of Science (MS), Applied Statistics

Keller Graduate School of Management of DeVry University   2003 — 2006
Master's, Financial Management& Accounting

Florida Atlantic University
Bachelor's, Applied Mathematics

Experience
Ipro Tech  May 2015 - Present
Ipro Tech  July 2013 - May 2015
Fowler Elementary School District  July 2012 - June 2013
Fowler Elementary School District  August 2010 - July 2012
Blue Cross Blue Shield of Arizona   June 2001 - August 2010
Blue Cross Blue Shield of Arizona   February 2006 - February 2007

Skills
ITIL, Management, Problem Management, PowerSchool, SAIS, SchoolNet, School Messenger, School Districts, Schools, Elementary Education, Middle School, Education Funding, Education Software, Training, Professional..., Service Desk, Integration, Customer Service, Databases, Incident Management, Microsoft Exchange, Quality Assurance, Software Documentation, Business Analysis, Technical Support, SDLC, Enterprise Software, Vendor Management, Testing, IT Management, Project Management, System Deployment, System Administration, Process Improvement, Requirements Analysis, Business Requirements, Strategic Planning

Education
Southwest Institute of Healing Arts   2010 — 2012
Associate of Arts and Sciences (AAS), Transformational Psychology, 4.0

Glendale Community College
Political Science

Experience
BCBSAZ  July 2008 - Present
BlueCross BlueShield of Arizona  1989 - Present
Blue Cross Blue Shield of Arizona   April 2000 - July 2008
Blue Cross Blue Shield of Arizona   October 1989 - April 2000

Skills
Insurance, HIPAA, Health Insurance, ITIL, Managed Care, Process Improvement, Claim, Healthcare, Software Documentation, Customer Service, Quality Assurance, Medicare, Internal Audit, Medicaid, Healthcare Information...

Education
Phoenix Community College   1997 — 2002
Administration of Justice

Gateway Community College   1993 — 1996
LPN, Nursing

Experience
Blue Cross Blue Shield of Arizona   February 2013 - Present
Genco Pharmaceutical Services  2005 - 2012

Skills
T-SQL, Powershell, T-SQL Stored Procedures, Database Design, Database Administration, SQL, Security, C# 4.0, PL/SQL, VB.NET, XML Schema, XSLT, ASP.NET

Education
Carroll College   1977 — 1981
Bachelor of Science (B.S.), City/Urban, Community and Regional Planning

Experience
Blue Cross Blue Shield of Arizona   December 2001 - Present

Education
DeVry University   1998 — 2001
BSBA, Business Administration

Experience
Blue Cross Blue Shield of Arizona   December 2014 - Present
Health Net  June 2012 - December 2014
Health Net  February 2004 - June 2012

Skills
Life Insurance, Health Insurance, Life & Health Insurance..., Key Account Management, Sales, Renewal Retention, Customer Service, Building Relationships, Creating Solutions, Strategic Planning, Public Speaking, Account Management, Computers, Employee Training, Health Savings Accounts, COBRA, Employee Benefits, Benefits Administration, Lotus Notes, Microsoft Office, Underwriting, Managed Care, Insurance, HMO, PPO, Medicare Part D, Training, Term Life Insurance, Employee Wellness, Self-funded, Health Care Reform, Open Enrollment, Brokers, Group Medical, Licensed Life, Salesforce.com, Renewals, Group Insurance, Claim, Flexible Spending...

Education
Arizona State University   2013 — 2017
Communications, General

Mesa Community College   2010 — 2013
Associate of Arts (AA), Communications

Experience
WellCare Health Plans  January 2013 - Present
Arcadian Health Plan  May 2010 - December 2012
Arcadian Health Plan  February 2009 - May 2010
Arcadian Health Plan  January 2008 - February 2009
Arcadian Health Plan  August 2007 - January 2008
Arcadian Health Plan  May 2005 - August 2007
UnitedHealth Group  December 2002 - May 2005
UnitedHealth Group  May 2000 - December 2002
St. Joseph's Hospital and Medical Center   January 1998 - May 2000
Blue Cross Blue Shield of Arizona   January 1997 - December 1997

Skills
Managed Care, Contract Negotiation, Medicare Advantage, Medicaid Managed Care, Strategic Planning, Budget, Healthcare, New Markets Development, Financial Analysis, Banking, Provider Relations, National Accounts

Education
University of Houston-Clear Lake   1993 — 1995
Master of Healthcare Administration

Lamar University   1982 — 1984
Master of Business Administration (M.B.A.), Finance, General

Lamar University   1978 — 1982
Bachelor of Business Administration (B.B.A.), Marketing

Experience
Blue Cross Blue Shield of Arizona   October 2013 - July 2015
Hi-Health Corporation  2009 - 2012
First Arizona Title Agency  November 2004 - July 2009
Federated Merchandising Group  April 1996 - October 2004
Virginia Specialty Stores   February 1994 - January 1996
Philip Morris International  February 1992 - December 1993

Education
Metropolitan College of New York   2000 — 2001
Mater of Science, Administration

Laboratory Institute of Merchandising   1989 — 1993
Bachelor of Professional Studies, Fashion Merchandising

Experience
Blue Cross Blue Shield of Arizona   November 2011 - Present
Blue Cross Blue Shield of Arizona   May 2002 - 2008
United Healthcare  August 1999 - May 2002
Old Second National Bank  May 1998 - May 1999
Cole Taylor Bank  April 1997 - May 1998
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas   February 1993 - April 1997

Skills
Accounting, Audit, Insurance, Budgeting, Analysis, Investments, Financial Reporting, Auditing, Forecasting, Cost, Internal Audit, GAAP, Excel, Strategic Planning, Financial Analysis, Annual Reports, Requirements Analysis, Financial Planning, Government, SEC reporting, Banking, Process Development, Microsoft Excel, Budgets, Change Management, Microsoft Word, Team Building, Competitive Analysis, Team Leadership, SEC filings, Training

Education
Illinois State University   1989 — 2002
B.S., Accountancy

Michigan State University   1995 — 1997
Graduate Work, Industrial and Organizational Psychology

Experience
Blue Cross Blue Shield of Arizona   July 2012 - Present
GoDaddy.com  June 2010 - July 2012
Revival Animal Health  June 2009 - May 2010

Skills
Financial Analysis, Project Management, Competitive Analysis, Sales, Business Intelligence, Microsoft Word, Google Adwords, Project Planning, Online Advertising, Team Building, Product Management, Process Improvement, Financial Modeling, Social Media, Strategic Planning, Research, PPC, Management, Analysis, Microsoft Office, Outlook, Marketing Strategy, Business Development, Customer Service, Account Management, Leadership, PowerPoint, Actuarial Science

Education
Iowa State University   2006 — 2009
BA, Mathematics and Statistics

Experience
Blue Cross Blue Shield of Arizona   August 2014 - Present
Blue Cross Blue Shield of Arizona   July 2013 - August 2014
OfficeTeam Healthcare Group   January 2013 - July 2013
Blue Cross Blue Shield of Arizona   March 2003 - April 2012
Blue Cross Blue Shield of AZ   March 2003 - April 2012
Mercy Care Plan  March 2002 - July 2002
Bank of America  August 1999 - March 2002
Maricopa County Hospital  May 1995 - August 1995

Skills
Customer Service, Microsoft Excel, Microsoft Word, PowerPoint, Outlook, Data Entry, Problem Solving, Workflow, Close Attention to..., Small Project Management, Team-oriented, Quality Auditing, Software Documentation, Team Building, Quality Assurance, Databases, Insurance, Healthcare, Policy, Health Insurance

Education
The Institute, Glendale Community College
For Business, Industry, and Technology

Glendale High School   1996 — 1999

Gateway Community College

SOAR Program

Experience
GoDaddy.com  June 2005 - Present
Blue Cross Blue Shield of Arizona   October 2002 - October 2005

Skills
C#, JavaScript, ASP.NET, SQL, .NET, AJAX, Web Services, XML, Web Development, CSS, Agile Methodologies, HTML, jQuery, Microsoft SQL Server, Software Development, T-SQL, SharePoint, Web Applications, Architecture, Mobile Applications

Education
Humber College   1992 — 1995

Experience
Blue Cross Blue Shield of Arizona   October 1979 - August 2013

Skills
Insurance, Health Insurance, Disability Insurance, General Insurance, Employee Benefits, Life Insurance, Medicare, Claim, Underwriting, Health Savings Accounts, Commercial Insurance

Education
Glendale Community College

Experience
Blue Cross Blue Shield of Arizona   October 2012 - Present
CVS Caremark Corporation  July 2009 - October 2012
CVS Caremark Corporation  December 2007 - June 2009
CVS Caremark Corporation  October 2006 - December 2007

Skills
Managed Care, Pharmacy Benefit..., Medicaid, Medicare Part D, Medicare, Healthcare, HIPAA, Cross-functional Team..., Financial Analysis, Healthcare Management, Healthcare Information..., Process Improvement, Strategic Planning, Business Analysis, Visio, Pharmaceutical Industry, Competitive Analysis, Market Research, Financial Modeling, Health Policy, Data Analysis, Health Insurance, Leadership, Insurance, Vendor Management

Education
North Dakota State University   2003 — 2005
Master in Business Administration, Business

Concordia College   1999 — 2003
Bachelor of Arts, Healthcare Administration

Experience
Blue Cross Blue Shield of Arizona   May 2002 - August 2011
Delta Dental of Arizona  December 1999 - April 2000

Skills
Health Insurance, Insurance, Medicare, Provider Relations, HIPAA, Medical Billing, ICD-9, Employee Benefits, Data Entry, Managed Care, Long-term Care, Claim Investigation, Medical Terminology, Risk Management, Claims Resolution

Education
Glendale Community College   1999 — 2001

Glendale High School   1995 — 1999
High School Diploma

Experience
First Administrators, Inc.   1999 - 2013
Blue Cross Blue Shield of Arizona   August 1989 - March 1993

Skills
Medical/Insurance..., Medical Terminology, Computer Proficiency, Healthcare, Benefits Design

Education
Dakota State University
Associate of Arts (AA), Medical Administrative/Executive Assistant and Medical Secretary

Elk Point, S.D.
Graduate, General Studies

Experience
Blue Cross Blue Shield of Arizona   June 2000 - Present

Education
Keller Graduate School of Management of DeVry University
Master of Business Administration (M.B.A.)

Northern Arizona University
Bachelor of Science (B.S.), Mathematics

Experience
Blue Cross Blue Shield of Arizona   March 2012 - Present
Blue Cross Blue Shield of Arizona   February 2003 - March 2012
Blue Cross Blue Shield of Arizona   December 1995 - February 2003

Skills
Unix Shell Scripting, Encryption Software, Managed File Transfer, Unix

Education
Community College of the US Air Force   1990 — 1994
Associate's degree, Computer and Information Sciences, General

Experience
Blue Cross Blue Shield of Arizona   July 2015 - Present
Security Title Agency, Inc.   May 2005 - December 2008
Pioneer Title Agency  June 2002 - May 2005

Education
University of Phoenix   2015 — 2016
Master of Business Administration (M.B.A.), Health Care Administration

Northern Arizona University   2002 — 2006
Bachelor of Arts (BA), Anthropology