Ford Motor Credit Company
Ford Motor Credit Company LLC, d/b/a Ford Credit, is the financial services arm of Ford Motor Company, and is headquartered in Dearborn, Michigan. The predominant share of Ford Credit's business consists of financing Ford and Lincoln vehicles and supporting Ford and Lincoln dealers. Customer service: 0345 712 5490 CEO: Joy Falotico (1 Oct 2016–) Headquarters: Dearborn, Michigan, United States Revenue: 8.996 billion USD (2014) Parent organizations: Ford Motor Company, Ford Holdings LLC Subsidiaries: Ford Credit International Inc,
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Ford Motor Credit Company Employees
Southwind a division of The Advisory Board June 2013 - Present
iostudio April 2012 - February 2013
iostudio September 2005 - April 2012
Ford Motor Credit Company September 1993 - June 2005
Skills
Email Marketing, Social Media, Web Design, Recruiting, Customer Service, Training, Social Media Marketing, Social Networking, Advertising, Content Strategy, Facebook, Human Resources, Creative Strategy, Marketing Communications, Graphic Design, Photoshop, Adobe Creative Suite, Mac
Education
Davis Business College 1973 — 1975
Tennessee State University
GE Capital November 2014 - Present
GE Capital July 2013 - November 2014
GE Capital Amercias - LATAM October 2011 - June 2013
GE Capital Americas - Latin America August 2009 - September 2011
CONAUTO January 2009 - August 2009
Ford Credit de México May 2006 - September 2008
Ford Motor Credit Company January 2005 - May 2006
Ford Motor Credit Company June 2003 - January 2005
Wells Fargo January 2002 - May 2003
Morgan Stanley August 2000 - November 2001
Skills
Operational Risk..., Financial Analysis, Credit Risk, Risk Management, Credit, Banking, AML, Compliance, Gestión de riesgos, Medidas contra el..., Análisis financiero, Gestión de cartera de..., Administración y..., Créditos, Finanzas corporativas, Estrategia empresarial, Riesgo de crédito, Estrategia, Gestión relaciones, Strategy, Portfolio Management, Anti Money Laundering, Business Strategy, Corporate Finance, Management, Financial Services, Loans, Financial Risk, Finance
Education
Instituto Tecnológico y de Estudios Superiores de Monterrey / ITESM 2011 — 2012
Diplomado, Auditoria Interna y Riesgos
Tecnológico de Monterrey 1995 — 1999
BA, Economics
Ames & Gough September 2012 - July 2013
RLI December 2011 - September 2012
AH&T Insurance March 2011 - October 2011
ACE Group February 2004 - June 2010
Victor O. Schinnerer & Co., Inc. March 2001 - February 2004
State Farm Insurance April 1997 - May 1999
State Farm Insurance April 1997 - April 1998
Ford Motor Credit Company May 1994 - April 1997
Skills
Professional Liability, Property & Casualty..., New Business Development, Insurance, Underwriting, International Insurance, Workers Compensation, Cross Selling, Employment Practices..., Liability, Casualty, Commercial Insurance, Risk Management, Brokers, Commercial Lines, D&O, Excess, Legal Liability, Reinsurance, General Insurance
Education
Swansea University 1993 — 1994
English Literature (British and Commonwealth)
University at Albany 1992 — 1994
Bachelor of Arts (BA), Psychology
SUNY Oswego 1990 — 1992
Psychology, English Language and Literature
Metro Transit October 2012 - Present
Ford Motor Credit Company December 2000 - March 2010
Skills
Management, Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, Outlook, PowerPoint, Data Entry, Administrative..., Transportation, Budgets, Access, Event Planning, Process Scheduler, Project Management, Office Management, Team Building, Invoicing, Project Planning, Customer Satisfaction
Education
Nashville State Community College 2010 — 2012
Associate of Science (A.S.), Paralegal Studies
Tennessee State University 1983 — 1985
Tomes Auto Group January 2015 - Present
Ford Motor Credit Company December 2013 - January 2015
Ford Motor Credit Company January 2011 - November 2013
Ford Motor Credit Company November 2004 - December 2010
Ford Motor Credit Company August 2001 - November 2004
Ford Motor Credit Company January 2000 - August 2001
Ford Motor Credit Company January 1998 - January 2000
Skills
Credit, Risk Management, Finance, Commercial Lending, Project Management, Sales, Automotive, Compliance, Management, Marketing, Underwriting, Supervisory Experience, Strategic Planning, Association of Finance..., Board of Directors -..., Six Sigma Green Belt..., New Business Leader..., Public Speaking Skills..., Outlook, Microsoft Excel, Microsoft Word, PowerPoint, Sales Operations, Budgets, Credit Analysis, Financial Statement..., Forecasting, Financial Analysis
Education
The University of Texas at Austin
Bachelor of Arts (BA), Economics
St. Edward's University
Master of Business Administration (MBA), Finance, General
Texas State University-San Marcos
BBA, Finance
WorldPay May 2013 - Present
TMX Finance December 2010 - April 2012
Ford Motor Credit Company August 2006 - August 2007
MCI Telecommunications April 2003 - July 2006
Skills
Management, Leadership, Process Improvement, Analysis, Business Analysis, Communication, Requirements Management, Critical Thinking, Interchange Knowledge, Electronic Payments, Financial Modeling, Finance, Customer Service, Sales, Microsoft Office, Marketing, Team Building, Public Speaking, Social Media, Coaching, Social Networking, Conflict Resolution, Accounts Receivable, Accounting, Account Management, Training, Tax Returns, Customer Satisfaction, Budgets, Credit Cards, Problem Solving, Business Process..., Payment Card Processing, Payments, Test Cases, Time Management, Global Deployment, Forecasting, Deployment Strategies
Education
Strayer University-Georgia 2009 — 2011
Master of Business Administration (M.B.A.), Finance, 3.75
Strayer University 2009 — 2011
Bachelor's Degree, Business Administration and Management, 3.5
Ford Motor Credit Company December 2012 - Present
Ford Motor Credit Company January 2011 - November 2012
Ford Motor Credit Company June 2008 - January 2011
Ford Motor Credit Company December 2006 - May 2008
Ford Motor Credit Company June 1998 - November 2006
Ford Motor Credit Company May 1986 - June 1998
Skills
Six Sigma, Risk Management, Financial Analysis, Strategic Planning, Customer Satisfaction, Personnel Management, New Business Development, Financial Services, Finance, Forecasting, Strategy, Budgets, Relationship Management, Business Relationship..., Process Improvement
Education
Vanderbilt University - Owen Graduate School of Management 2007 — 2009
MBA
Syracuse University - Martin J. Whitman School of Management 1982 — 1986
BS, Finance and Statistics
Oracle January 2008 - Present
Nationstar Mortgage January 2001 - September 2007
Spectrum Funding Group LLC 2000 - 2001
Ford Motor Credit Company 1997 - 2000
Skills
Oracle Enterprise..., Hybrid Cloud, Private Cloud, Enterprise Software, Sales, Strategy, Oracle Cloud, Cloud Architectures, Solution Selling, Sales Operations, SaaS, Business Intelligence, Management, Leadership, Sales Process, B2B, Account Management, Sales Management, Direct Sales, Professional Services, Selling, Software Industry, Cloud Computing, Business Development, Lead Generation, CRM, Cloud Security
Education
Texas State University 1997 — 1999
Bachelor of Arts, Political Science
Kilgore College 1994 — 1996
Associates, General Studies
A Marsh Consulting Group June 2011 - Present
Credit Union Liquidity Services (CULS) - Subsidiary of Texans Credit Union June 2010 - May 2011
Credit Union Liquidity Services (CULS) - Subsidiary of Texans Credit Union September 2008 - May 2010
Credit Union Liquidity Services (CULS) - Subsidiary of Texans Credit Union January 2007 - August 2008
Texans Credit Union October 2002 - December 2006
Texans Credit Union June 2001 - September 2002
Ford Motor Credit Company September 1997 - February 2000
Skills
Commercial Lending, Credit Administration, Credit, Loans, Banking, Financial Analysis, Underwriting, Financial Reporting, Mortgage, Risk Management, Budgeting, Strategic Planning, Process Improvement, Credit Analysis, Portfolio Management, Budgets, Commercial Banking, Credit Risk, Finance, Mortgage Lending
Education
Texas A&M University 1992 — 1996
Bachelor of Business Administration, Marketing
Huntsville High School 1988 — 1992
Ford Credit February 2009 - Present
Ford Motor Credit Company August 2007 - January 2009
Ford Motor Credit Company October 2004 - August 2007
Ford Motor Credit Company August 2003 - September 2004
Ford Motor Credit Company March 2000 - July 2003
Ford Motor Credit Company August 1998 - October 1999
Ford Motor Credit Company October 1979 - July 1998
Skills
Management, Financial Analysis, Credit, Finance, Risk Management, Financial Risk, Customer Satisfaction, Credit Analysis, Business Planning, Automotive, Strategic Planning, Portfolio Management, Team Leadership, Strategy, Sales, Call Centers, Forecasting, Loans, Leadership, Change Management, Financial Services, Process Improvement, Business Strategy, Six Sigma, Negotiation, Credit Risk, Training
Education
Texas A&M University-Kingsville 1975 — 1979
BBA, Accounting
Nexgen Pharma October 2012 - Present
Everest University August 2011 - May 2012
Ford Motor Credit Company January 2008 - 2011
Ford Motor Credit January 2007 - January 2008
Ford Motor Credit Company January 2006 - January 2007
Ford Motor Credit Company January 2004 - January 2006
Ford Motor Credit Company January 2003 - January 2004
Ford Motor Credit Company January 2000 - January 2003
Skills
Six Sigma, Loan Origination, Performance Management, Auditing, Customer Service..., Call Center, Training, Customer Service, Information Systems, Credit, Credit Analysis, Loans, Compliance, Collections Management, Sales, Risk Management, Call Centers, Customer Satisfaction, Process Improvement, Time Management, Business Analysis
Education
State University of New York College at Plattsburgh 1985 — 1989
Bachelor of Science, Psychology
Nations Reliable Lending, LLC March 2014 - Present
SWBC Mortgage River Branch January 2012 - March 2014
United SA Federal Credit Union March 2008 - December 2011
Wells Fargo June 2001 - March 2008
Ford Motor Credit Company August 1998 - June 2001
Skills
VA, Conventional, FHA, Mortgage, Home Equity, San Antonio Mortgage..., USDA Mortgage Loans, VA IRRRL, FHA Streamline, First Time Home Buyers
Education
The University of Texas at San Antonio 2009 — 2010
BBA, Accounting
Texas State University 1993 — 1998
BBA, Accounting
Ford Motor Credit Company 2007 - Present
Ford Motor Credit Company 2000 - 2006
Skills
Customer Service, Outlook, Customer Satisfaction, Microsoft Excel, Typing, Mail Sorting
Education
Temple College 1986 — 1987
BARTLETT HIGH SCHOOL 1982 — 1986
Hearst Media Services November 2013 - Present
Curtis Lumber Co Inc. July 1994 - September 2008
Allied Building Products 1992 - 1994
Ford Motor Credit Company 1988 - 1992
Skills
Management, Leadership, Finance, Process Improvement, Sales, Risk Management, Training, Analysis, Negotiation, Cash Flow, Portfolio Management, Managerial Finance
Education
State University of New York at New Paltz 1984 — 1988
BA, Organizational Communication / Business Administration
Jarden Consumer Solutions November 2011 - December 2012
Jarden Consumer Solutions February 2006 - November 2011
Ford Motor Credit Company January 2003 - January 2005
Ford Motor Credit Company October 1999 - January 2003
Ford Motor Credit Company June 1997 - October 1999
Ford Motor Credit Company January 1996 - June 1997
Skills
Credit, Forecasting, Financial Analysis, Cash Flow, Pricing, Creative Writing, Bankruptcy, Hyperion HFM, Management, Green Belt, Process Improvement, Financial Reporting, Risk Management, JD Edwards, Accounts Receivable, Leadership, Employee Training, Creativity, Imagination, Cross-functional Team..., Variance Analysis, SAP, Sarbanes-Oxley Act, Cash Flow Forecasting, Analysis
Education
Syracuse University - Martin J. Whitman School of Management 1991 — 1995
Hyundai Capital America October 2014 - Present
Hyundai Capital America May 2012 - Present
Hyundai Capital America April 2014 - Present
Hyundai Capital America November 2010 - Present
Hyundai Capital America December 2013 - Present
Textron Financial October 2008 - November 2010
PACCAR June 2006 - October 2008
Ford Motor Credit Company May 2005 - June 2006
Ford Motor Credit Company December 1996 - June 2006
Skills
Loans, Leadership Development, CRM, Customer Retention, Portfolio Management, Finance, Six Sigma, Credit, Coaching, Banking, Credit Analysis, Change Management, Forecasting, Customer Service, Sales, Financial Statement..., Management, Leadership, Marketing, Mortgage Lending
Education
Tennessee State University 1991 — 1994
Bachelor’s Degree, History
University of Phoenix
Master of Business Administration (M.B.A.), Business Administration and Management, General
J.P. Morgan August 2007 - Present
Potters House of Tampa 2010 - 2012
Ford Motor Credit Company February 2005 - August 2007
Texas Department of Criminal Justice February 2003 - March 2005
T-Mobile 1997 - 2003
Skills
Call Center, Customer Satisfaction, Customer Experience, Customer Service, Credit, Team Leadership, Call Centers, Outlook, Vendor Management, Process Improvement, Business Analysis, Customer Retention, Team Building, Risk Management, Finance, Analysis, Leadership, Management, Microsoft Office, Coaching, Public Speaking
Education
Hillsborough Community College 1991 — 1995
AS / AA, Criminal Justice / Justice Administration
Strayer University-Florida
Strayer University-Florida
First Texas Auto Credit March 2012 - Present
Prism Microwave August 2010 - January 2012
OmniAmerican Bank November 2009 - July 2010
Ford Motor Credit Company September 2005 - March 2009
Ford Motor Credit Company October 2003 - September 2005
Ford Motor Credit Company April 2002 - September 2003
Ford Motor Credit Company September 1998 - March 2002
Skills
Forecasting, Credit Management, Portfolio Management, Risk Management, Relationship Management, Sales Operations, Credit, Customer Satisfaction, Cross-functional Team..., Financial Analysis, Analysis, Management, Six Sigma, Credit Risk, Sales Management, Process Improvement, Training, Team Building, Financial Risk, CRM, Leadership, Competitive Analysis, Business Development, Finance, Account Management, Strategic Planning, Strategy, Loans, Budgets, Negotiation, Call Centers, Sales, Executive Management
Education
The University of Texas at Dallas - School of Management 2009 — 2011
MBA, Executive MBA
Texas State University-San Marcos 1986 — 1992
BBA, Accounting
Ford Motor Credit Company March 2015 - Present
Everest University Online July 2010 - February 2015
Methodist University August 2009 - June 2010
Gulf Coast Western September 2007 - June 2009
McMurry University August 2005 - July 2007
Frontier Texas! March 2004 - August 2005
The Grace Museum February 2003 - March 2004
KRBC-TV August 2002 - January 2003
Grady McWhiney Research Foundation August 2001 - July 2002
Brazos County Purchasing Department October 1999 - June 2001
Skills
Student Affairs, Adult Education, Career Counseling, Distance Learning, Academic Advising, Coaching, International Education, Enrollment Management, Fundraising, Educational Technology, Higher Education, Curriculum Development, Student Engagement, Training, Student Development, Nonprofits, Donor Recognition, Donor Management, Event Planning, Local Government, Purchasing Agents, Bid Preparation, Bid Writing, Bid Specifications, Microsoft Office, Microsoft Excel, Microsoft Word, Raiser's Edge, CRM Databases, CampusVue, Leadership, Leadership Development, Public Speaking, Staff Development, Team Building, Research, Customer Service
Education
Texas A&M University
Bachelor of Arts (B.A.), English Language and Literature, General
CoBank June 2012 - Present
Crop Production Services 2006 - 2012
Ford Motor Credit Company 2005 - 2006
Ford Motor Credit Company 2003 - 2005
Ford Motor Credit Company 2001 - 2003
Skills
Financial Analysis, Loans, Credit, Risk Management, Account Management, Accounts Receivable, Collections, Customer Relations, Customer Service, Customer Satisfaction, Agribusiness, Credit Risk, Credit Analysis, Leadership, Management, Finance, Budgets, Analysis
Education
Texas A&M University 1999 — 2000
Masters, Agribusiness
Tarleton State University 1994 — 1998
Bachelors, Ag Business
SEI Investments December 2012 - Present
SEI Investments February 2011 - December 2012
SEI Investments January 2008 - February 2011
HighMark Capital Management 2005 - 2007
Ford Motor Credit Company 2002 - 2003
Education
Temple University - Fox School of Business and Management 2007 — 2010
MBA, Strategic Management
University of Pittsburgh 1999 — 2001
STHS
CNY Web Innovations November 2007 - Present
Ford Motor Credit Company September 1977 - May 2007
Skills
Sales Management, Sales Process, Customer Satisfaction, New Business Development, Customer Retention, Account Management, Social Media, Marketing, Sales, Training, Team Building, Selling, Business Development, Sales Operations, Management, Leadership Development, Marketing Strategy, Coaching, Negotiation, Market Research, Strategic Planning, Profit, Strategy, CRM, Business Strategy, Customer Service, SEM, Competitive Analysis, Forecasting, Salesforce.com, Leadership, B2B, Email Marketing, Web Design, Social Networking, Entrepreneurship, Online Advertising, Online Marketing, Small Business, Start-ups, Direct Sales, Web Marketing, Advertising, Business Planning, Social Media Marketing, SEO, Analytics, Cold Calling, Lead Generation
Education
Syracuse University 1984 — 1993
BA, Communication/Business Management
University of Bridgeport 1973 — 1975
Associate's degree, Legal Secretarial
Newburgh Free Academy
High School Diploma
Ally Financial Services May 2011 - Present
Ally Financial Inc. May 2011 - Present
Fannie Mae November 2009 - May 2011
GMAC ResCap December 2008 - November 2009
HSBC Auto Finance , N.A. February 2005 - August 2008
WFS Financial May 2003 - February 2005
AmeriCredit May 2001 - May 2003
Hibernia National Bank December 2000 - April 2001
Bank One April 1995 - November 2000
Ford Motor Credit Company June 1988 - April 1995
Skills
Finance, Forecasting
Education
Texas Southern University 1983 — 1986
BBA, Business Administration
Henry Ford High
Santander Consumer USA Inc. March 2013 - Present
Ally Financial Inc. January 2011 - February 2013
Ford Motor Credit Company July 1996 - March 2010
Gap Inc. 2008 - 2010
Ford Motor Credit Company June 2007 - July 2009
Ford Motor Credit Company June 2003 - June 2007
Skills
Credit, Credit Analysis, Call Center, Customer Service, Process Improvement, Management, Relationship Management, Underwriting, Call Centers, Risk Management, Sales Operations, Time Management, Customer Satisfaction, Leadership, Six Sigma, Finance, Loans, Project Management, Training, Forecasting, Portfolio Management, Consumer Lending, Credit Risk, Financial Analysis, Account Management, Customer Retention, Team Building, Banking
Education
Tarrant County College 2010 — 2012
Busiess, Finance
TD Bank, N.A. January 2013 - Present
CB Richard Ellis March 2008 - January 2013
Polo Ralph Lauren September 2007 - March 2008
SprintNextel October 2000 - September 2007
CIT October 1998 - October 2000
Ford Motor Credit Company July 1995 - October 1998
Skills
Financial Analysis, Real Estate, Due Diligence, Budgets, Strategic Planning, Portfolio Management, Leadership, Retail, Vendor Management
Education
Syracuse University 1991 — 1995
Syracuse University - Martin J. Whitman School of Management 1991 — 1995
Cigna-Healthspring August 2013 - Present
Stefanini IT Solutions July 2000 - August 2013
Ford Motor Credit Company October 1998 - July 2000
Ford Motor Credit Company May 1996 - October 1998
Skills
Desktop Support, Help Desk Support, Customer-focused, Avaya Site..., Call Center, Network Administration, Telephony Support, BMC Remedy, Request Tracker, Projects, Service Level Agreements, Move Coordination, CMS, SMS, Dell Workstations, Microsoft Applications, Troubleshooting, RSA SecurID, CISCO Agent Desktop, Cisco VPN, WebEx, Technical Support, Windows XP Pro, Call Centers, SCCM, Team Building, System Deployment, Customer Service, SLA, Team Leadership, Business Analysis, Leadership, Process Improvement, Training, Strategic Planning, Vendor Management, Windows XP
Education
University of Phoenix 2014 — 2016
Master of Business Administration (M.B.A.), Business Administration and Management, General, 3.67
Tennessee State University
Bachelor's Degree, Management Information Systems, General
Scott and White hospital July 2006 - Present
Texas Department of Public Safety March 2006 - July 2006
Xerox Corporation 1994 - 2005
Ford Motor Credit Company 1988 - 1994
Ford Motor Credit Company 1988 - 1994
Skills
Customer Service, Outlook, Microsoft Office, Healthcare, Microsoft Excel, Budgets, HIPAA, PowerPoint, Employee Benefits, Operations Management, Six Sigma, Accounting, Process Improvement, Accounts Receivable, Teamwork, Training, Hiring, Event Planning, Auditing, Cpr Certified, Invoicing, Healthcare Management, Policy, Time Management, Human Resources, Team Building, CPR Certified
Education
St. Edward's University
American Honda Finance Corporation May 2011 - Present
Ford Motor Credit Company January 2006 - March 2009
Ford Motor Credit Company October 2004 - December 2005
Ford Motor Credit Company August 2001 - September 2004
Ford Motor Credit Company March 2000 - July 2001
Ford Motor Credit Company June 1999 - February 2000
Ford Motor Credit Company January 1998 - May 1999
Skills
Financial Analysis, Process Improvement, Credit, Six Sigma, Process Engineering, Strategic Planning, Floorplanning, Compliance, Customer Satisfaction, SOX, Policy, Underwriting, Auditing, Operations Management, Forecasting, Team Building, Sales Management, Customer Relations, Problem Solving, Competitive Analysis, Budgeting, Account Management, New Business Development, Risk Management, Customer Service, Team Leadership, Inventory Management, Analysis, Coaching, Change Management, Excel, Budgets, Sales, Automotive, Customer Retention, Portfolio Management, Relationship Management, Loans
Education
Texas Christian University - M.J. Neeley School of Business 2001 — 2003
MBA
Texas Christian University - M.J. Neeley School of Business 1990 — 1994
BBA, Management
Beaman Automotive Group April 2011 - Present
Suzuki of Nashville June 2010 - April 2011
Ford Credit 2004 - March 2010
Ford Motor Credit Company 2000 - April 2004
Ford Motor Credit Company 1998 - April 2000
Ford Motor Credit Company April 1993 - 1998
Internal Revenue Service 1991 - April 1993
Skills
Loans, Training, Customer Service, Banking, Automobile, Automotive, Profit, Customer Retention, Customer Satisfaction, Vehicles, Automotive Aftermarket, Credit, Sales Process, Dealers, Process Improvement, Coaching, Leadership, Risk Management, Human Resources, Call Centers, Operations Management, Strategy, Recruiting, Credit Analysis, Management, Team Building, Auditing, Sales Management, Employee Relations, Talent Acquisition, Employee Benefits, Personnel Management, Forecasting, Policy, Finance, Sales, Strategic Planning, Negotiation, Executive Management, Team Leadership, Public Speaking, Budgets, Microsoft Excel, Sales Operations, Financial Analysis, Leadership Development
Education
Tennessee State University 1980 — 1985
Stratford 1978 — 1980
FEI Company May 2015 - Present
FEI Company January 2013 - Present
Kaiser Permanente January 2012 - January 2013
Kaiser Permanente May 2010 - December 2011
PepsiCo - Frito Lay February 2006 - May 2010
PepsiCo - Quaker Oats/Gatorade August 2003 - January 2006
Ecolab May 2000 - August 2003
ECOLAB INC May 2000 - August 2003
Ford Motor Company December 1998 - May 2000
FORD MOTOR CREDIT COMPANY January 1994 - January 1998
Skills
Employee Relations, Collective Bargaining, Mentoring, Compensation & Benefit, Organizational..., Change Management, Talent Acquisition, Conflict Resolution, Interviews, College Recruiting, Performance Management, HR Consulting, Succession Planning
Education
The University of Dallas 1996 — 1998
M.B.A, Human Resources
Texas A&M University 1987 — 1992
BA, Political Science
Fort Worth Country Day School 1984 — 1987
HS diploma, General Studies
FMCC 2001 - Present
Ford Motor Credit Company February 1995 - Present
EDS June 1988 - February 1995
EDS April 1985 - May 1988
Skills
DB2, Databases, SDLC, Process Improvement, COBOL, Database Design, Program Management, Management
Education
St. Xavier's College 1970 — 1975
St. Xavier High School 1962 — 1970
St. Xavier High School, Bombay 1962 — 1970
St. Xavier's High School 1962 — 1970
Crabtree & Eller, LLC October 2014 - Present
Edna A. Rice, Executive Recruiters, Inc. 2011 - September 2014
Ford Motor Credit Company 2003 - 2007
Ford Motor Credit Company 2001 - 2003
Ford Motor Credit Company 1998 - 2001
Mercantile Bank, N.A. 1993 - 1998
Skills
Change Management, Talent Management, Time Management, Microsoft Word, Recruiting, Strategic Planning, Six Sigma, Applicant Tracking..., Talent Acquisition, New Business Development, Finance, Executive Management, Leadership, Hiring, Project Management, Sales, Employee Relations, Contract Management, Onboarding, Interviews, Microsoft Office, Lead Generation, Customer Service, Temporary Placement, Supply Chain Management, Business Strategy, Cold Calling, Training, Project Planning, Consulting, Technical Recruiting, Program Management, Management, Analysis, Leadership Development, Sales Management, Coaching, Labor Relations, Performance Management, Logistics, Sourcing, Budgets, Procurement, Internet Recruiting, Profit, Customer Retention, Construction, Executive Search, Process Scheduler, Risk Management
Education
Texas A&M University-Corpus Christi 1994 — 1997
BBA, Business
University of Texas at Brownsville 1992 — 1994
Associate degree, Liberal Arts
Ford Motor Credit Company July 2000 - Present
Skills
Call Center, Customer Service, Microsoft Excel, Team Building, Customer Satisfaction, Microsoft Office, Microsoft Word, PowerPoint, Internet, Fax, Customer Oriented, Customer Engagement, Customer Support, Teamwork, Team Leadership, Team Management, Supervisory Skills, Strategic Planning, Employee Training, Training Delivery, Travel, Payroll, Auctions, Risk Assessment, Reports, Repossessions, Process Improvement, Sales, Coaching, Automotive, Management, Training, Manufacturing, Call Centers, Software Documentation, Time Management, Forecasting, Leadership Development, Credit Analysis, Continuous Improvement, Vendor Management, Performance Management, Account Management, Sales Operations, Operations Management, Logistics, Portfolio Management, Loss Mitigation, Skip Tracing, Assets Recovery
Education
Strayer University 2015 — 2018
Bachelor of Business Administration (BBA) With Concentration in Finance, Finance, General
Strayer University 2015 — 2018
Bachelor of Business Administration (B.B.A.), Finance, General
Strayer University Greenville, SC 2015 — 2018
Bachelor of Business Administration (B.B.A.), Finance, General, Graduated
Religious Organization 2012 - Present
The Home Depot February 2015 - September 2015
Adecco May 2014 - December 2014
Kaplan Higher Education October 2012 - May 2014
Strayer University June 2009 - April 2010
UPS July 2006 - July 2008
Ford Motor Credit Company September 2002 - July 2006
Skills
Microsoft Office, PowerPoint, Microsoft Excel, Microsoft Word, Customer Service, Teamwork, Research, Time Management, English, Employee Relations, Public Speaking, Human Resources, Management, Training, Analysis, Coaching, Policy, Strategic Planning, Team Building, Social Networking, Leadership, Event Planning, Call Centers, Data Entry, Leadership Development, Recruiting, Interviews, Software Documentation, Organizational..., Customer Satisfaction, Marketing, Invoicing, Performance Management, Team Leadership, Outlook, Sales, Employee Training, Hiring, Budgets, Sales Operations, Account Management, Accounting, Business Planning, Finance
Education
Strayer University 2009 — 2012
Master of Business Administration (MBA), Human Resources Management/Personnel Administration, General
Strayer University 2007 — 2009
Bachelor's degree, Business Administration and Management, General
Southside High School 1992 — 1996
High School Diploma, International Studies
Alert Media August 2015 - Present
Independent Consultant January 2015 - Present
iQor June 2013 - November 2014
Various Contact Center December 2012 - June 2013
iQor August 2008 - December 2012
Niventi April 2004 - June 2008
HomeLoanCenter.com/LendingTree November 2001 - April 2004
Aspect Communications Software August 2000 - November 2001
Avaya April 1999 - August 2000
Ford Motor Credit Company January 1997 - April 1999
Skills
Workforce Management, Call Center, Inbound Marketing, Operations Management, Customer Experience, Avaya, Customer Satisfaction, Customer Service, Call Centers, Call Center Development, Genesys 8.1, Aspect eWFM, Performance Management, IVR, ACD, Avaya Site..., Avaya CMS, Training, Leadership, Project Management, Project Planning, Customer Retention, Vendor Management, Cross-functional Team..., Process Improvement, Service Delivery, Telecommunications, Contact Centers, Program Management, Quality Assurance, Business Process, Outsourcing, Six Sigma, Integration, Analysis, Forecasting, BPO, PMP, Management, CRM, Team Leadership, Team Building, Coaching, Strategy, Business Process..., Business Analysis, Account Management, Team Management, Strategic Planning, Change Management
Education
Western Governors University 2012 — 2016
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Texas A&M University 1993 — 1995
ENDS, Environmental Design
AmCap Mortgage, LTD Mortgage Loan ProcessorTXL Mortgage CorporationMarch 2012 - November 2014
East Texas Professional Credit Union November 2008 - October 2011
United Auto Credit Corporation April 2006 - November 2008
Chase Auto Finance September 2001 - April 2006
Ford Motor Credit Company June 1999 - August 2001
Skills
Loans, Mortgage Lending, Customer Service, Credit, Credit Analysis
Education
Stephen F. Austin State University 1994 — 1999
Bachelor of Arts (B.A.), General Business
Remax Elite Realty March 2015 - Present
SunTrust Bank December 2010 - Present
Ford Motor Credit Company January 1999 - January 2007
Skills
Banking, Loans, Management, Leadership, Sales Management, Public Speaking, Team Building, Customer Service, Event Planning, Microsoft Excel, Real Estate, Team Leadership, Marketing, Microsoft Office, Sales, Strategic Planning
Education
Volunteer State Community College
Marketing
Tennessee State University
Business, Management, Marketing, and Related Support Services
CarFinance Capital/Flagship Financial June 2015 - Present
QBE North America September 2014 - June 2015
Bonfire Capital Group, LLC January 2014 - October 2014
Loan Portfolio Servicing January 2013 - January 2014
Santander Consumer USA Inc. October 2009 - June 2012
Triad Financial SM LLC October 2003 - October 2009
Ford Motor Credit Company February 2001 - October 2003
Skills
Supervisory Experience, Auto Collections, Auto Impound, Asset Remarketing, Customer Service, Employee Training, Skip Tracing, Client Relations Skills, Call Centers, Credit, Training, Vendor Management, Management, Leadership, Finance, Quality Assurance, Budgets, Sales, Portfolio Management, Team Building, Risk Management, Banking
Education
Tarrant County College 2012 — 2013
Southern University
Senior Contract Recruiter October 2009 - Present
Ford Motor Credit Company August 1999 - February 2007
Skills
Cardiology, Hospital Sales, Urology, Talent Acquisition, Neurology, Pharmaceutical Sales, Pharmaceutical Industry, Rheumatology, Account Management, Product Launch, Endocrinology, Sales Presentations, Pharmaceutics, Sales Effectiveness, Psychiatry, Managed Care, Sales Force Development, Gastroenterology, Biotechnology, Training, Selling Skills, Sales Operations, Medical Devices, Oncology, Customer Service, Onboarding, Building Relationships, Sales, Cold Calling, Applicant Tracking..., Hospitals, Recruiting, Leadership, Healthcare, Business Acumen, Diabetes, Infectious Diseases
Education
State University of New York College at Buffalo
Bachelor's Degree, Economics
State University of New York College at Buffalo
Polaris Industries August 2015 - Present
Automotive Finance Corporation July 2014 - August 2015
Archway Marketing Services February 2012 - July 2014
Ford Motor Credit Company August 2002 - May 2011
Sitel September 2000 - August 2002
Skills
Customer Satisfaction, Management, Customer Service, Credit, Account Management, Software Documentation, Coaching, CRM, Customer Retention, Team Building, Sales, Inventory Management, Vendor Management, Process Improvement
Education
Meade Senior High School 1995 — 1998
Manatee Community College
Caterpillar Financial March 2011 - Present
Caterpillar Financial August 2008 - March 2011
Nissan Motor Acceptance Corp June 2006 - July 2008
Ford Motor Credit Company February 1997 - May 2006
American General July 1982 - February 1997
Education
Tennessee State University 1991 — 2001
BBS, Accounting
Dean Foods November 2009 - Present
Dean Foods March 2002 - November 2009
Enron Energy Services September 1999 - December 2001
SONAT Exploration December 1998 - September 1999
Ferrell North America September 1997 - November 1998
Ferrellgas March 1997 - August 1997
Ferrellgas September 1993 - March 1997
Ford Motor Credit Company May 1991 - September 1993
Skills
Supply Chain Management, Procurement, Supply Chain, HACCP, Forecasting, Continuous Improvement, Process Improvement, Contract Negotiation, Strategy, Strategic Planning, SAP, Cross-functional Team..., Natural Gas, Logistics, Pricing, Strategic Sourcing, Electricity Markets
Education
Texas A&M University 1986 — 1991
Finance, General
Texas A&M University 1986 — 1991
Bachelor's degree, Finance, General
Ford Motor Company 1991 - 2007
Ford Motor Credit Company 1991 - 2001
Education
State University of New York College at Buffalo 1960 — 1964
Shell Human ResourcesShell Oil Company2006 - Present
Ford Motor Credit Company August 2004 - August 2006
Ford Motor Company November 2002 - July 2004
Ford Motor Company July 2002 - October 2002
Ford Motor Company May 2000 - June 2002
Ford Motor Company May 1999 - August 1999
Skills
Human Resources, Employee Relations, HR Policies, Performance Management, Talent Acquisition, Talent Management, Employee Benefits, Onboarding, HR Consulting, Workforce Planning, Succession Planning, Organizational Design, Organizational..., Deferred Compensation, Applicant Tracking..., Employee Engagement, Technical Recruiting, HRIS, Labor Relations, Personnel Management, Change Management, Recruiting, Sourcing
Education
Texas A&M University - Mays Business School 1998 — 2000
MBA, Human Resources
Texas A&M University
Nissan Motor Corporation October 1996 - Present
Prudential March 1993 - August 1996
Ford Motor Credit Company March 1987 - August 1992
MetLife July 1981 - June 1986
Skills
Change Management, Program Management, Sales Management, Team Building, Customer Service, Strategic Planning, Automotive, Process Improvement, Leadership, New Business Development, Coaching, Leadership Development, Forecasting, Negotiation, Sales, Customer Satisfaction, Account Management, Retail, Inventory Management, Marketing, Contract Negotiation, Team Leadership, Marketing Strategy, Advertising, Public Speaking, Microsoft Office, Outlook, PowerPoint, Microsoft Word, Public Relations, Customer Retention, Vehicles, Social Media, Training, Marketing Communications, Selling
Education
Saint John's University - Peter J. Tobin College of Business 1981 — 1985
Bachelor of Business Administration (B.B.A.)
SimplexGrinnell April 2015 - Present
G&K Services April 2013 - April 2015
Houston Business Journal July 2012 - March 2013
Oilcareers.com / Rigzone July 2011 - July 2012
Houston Chronicle December 2010 - June 2011
Houston Chronicle July 2002 - December 2010
Houston Chronicle June 2000 - July 2002
Ford Motor Credit Company July 1998 - October 1999
Skills
New Business Development, Account Management, Advertising, Sales Management, Marketing Strategy, Salesforce.com, Sales Operations, Sales Process, Media Relations, Marketing, Contract Negotiation, Business Development, Lead Generation, Sales, Online Advertising, Marketing Communications, B2B, Recruiting, Strategic Communications, CRM, Cold Calling, Social Media, Leadership, Email Marketing, Market Research, Social Networking, Strategic Planning, Recruitment Advertising, Customer Service, Direct Marketing, Budgets, Key Account Management, Public Relations, Digital Marketing, Direct Sales, Business Strategy, Proposal Writing, Event Planning, Social Media Marketing, Event Management, Negotiation, Sales Presentations, Advertising Sales, Customer Retention, Marketing Management, Analysis, B2B Marketing, Market Planning, Online Marketing
Education
University of Houston-Victoria 2012 — 2015
Master of Business Administration (M.B.A.), Strategic MBA
Texas Southern University 1990 — 1997
Bachelor of Business Administration Degree (BBA), Business Administration, Marketing
Capital Automotive REIT July 2008 - Present
Comerica December 2007 - July 2008
BB&T June 2006 - November 2007
Ford Motor Credit Company 1992 - 2006
Skills
Finance, Forecasting, Financial Analysis, Strategy, Strategic Planning, Underwriting, Portfolio Management, Credit Analysis, Profit, Negotiation, Credit, Commercial Lending, Automotive, Credit Risk, Management
Education
Syracuse University 1987 — 1991
Bachelor of Arts, Economics
Ford Motor Credit Company September 2014 - Present
Ford Motor Credit Company October 2012 - September 2014
Ford Motor Credit Company April 2011 - October 2012
Ford Motor Credit Company August 2007 - April 2011
Ford Motor Credit Company December 1999 - August 2007
Fidelity Information Services (formerly ALLTEL) 1993 - 1999
Skills
Customer Service, Risk Management, Credit, Process Improvement, Business Analysis, Finance, Banking, Financial Analysis, Portfolio Management, Credit Risk, Forecasting
Education
Taylor University 1988 — 1992
BS, Accounting
JPMorgan Chase January 2013 - Present
GMAC ResCap March 2009 - January 2013
Wells Fargo December 2005 - January 2009
Wells Fargo Financial November 2001 - November 2005
Hibernia National Bank December 2000 - November 2001
Ford Motor Credit Company June 1996 - November 2000
Skills
Banking, Change Management, Coaching, Consumer Lending, Credit, Credit Analysis, Default, Finance, Financial Services, Leadership, Loan Origination, Loans, Loss Mitigation, Management, Mortgage Banking, Mortgage Lending, Mortgage Servicing, Operations Management, Portfolio Management, Process Improvement, Recruiting, Sales, Six Sigma, Strategic Planning, Team Building, Time Management, Underwriting
Education
Stephen F. Austin State University 1991 — 1995
Bachelor of Science, Agricultural Development / General Business
SunTrust Bank June 2014 - Present
Ally Financial Inc. May 2013 - June 2014
Auto One Acceptance, LLC February 2012 - May 2013
Acclaris May 2010 - April 2012
Ford Motor Credit Company January 2007 - March 2010
Ford Motor Credit Company February 2005 - December 2006
Ford Motor Credit Company January 2002 - February 2005
Ford Motor Credit Company July 2000 - January 2002
Auto One Acceptance Corporation July 1994 - July 2000
Skills
Six Sigma Green Belt..., Risk Management, Commercial Credit, Process Improvement, Credit, Operations Management, Credit Risk, Credit Analysis, Process Engineering, Forecasting, Customer Relations, Financial Analysis, Change Management, Customer Satisfaction, Banking, Portfolio Management, Budgeting, Business Analysis, Strategic Planning, Vendor Relations, Sales Management, Business Planning, Outsourcing, Compliance, Executive Management, Account Management, Team Building, Negotiation, Business Process..., Risk Mitigation, Customer Service, MIS, P&L Management, Restructuring, Vendor Management, Call Center, Strategy, Six Sigma, Income Statement, Relationship Management, Finance, Management, Financial Services, Financial Risk, Training, Leadership, Loans, Start-ups, Business Process, Program Management
Education
Texas A&M University-Commerce 1998 — 2000
MBA, Business Analysis
Texas A&M University 1987 — 1991
BBA, Finance
Texas A&M University - Mays Business School 1987 — 1991
BBA, Finance
Caterpillar Financial August 2008 - Present
Nissan Motor Acceptance Corp June 2006 - August 2008
Ford Motor Credit Company 1997 - 2006
Skills
Portfolio Management, Finance, Analysis, Pricing, Financial Analysis, Forecasting, Financial Modeling, Financial Risk, Budgets
Education
Tennessee State University 1991 — 2001
BBA, Acounting
cheatham county central high 1977 — 1981
Ford Motor Credit Company January 2014 - Present
Ford Motor Credit Company September 2012 - December 2013
Ford Motor Credit Company April 2009 - November 2012
Ford Motor Credit Company May 2008 - March 2009
Ford Motor Credit Company January 2006 - April 2008
Ford Motor Credit Company September 2003 - January 2006
Ford Motor Credit Company January 2002 - August 2003
Ford Motor Credit Company April 2000 - January 2002
Ford Motor Credit Company 1998 - 2000
Ford Motor Credit Company March 1991 - December 1997
Skills
Process Improvement, Application Development, Budgeting, Problem Solving, Cross-functional Team..., Procurement, Team Management, Process Engineering, Budgets, Vendor Management, Software Development, Requirements Analysis, MS Project, Change Management, Six Sigma, Management, Forecasting, Program Management, Risk Management, Project Portfolio..., Integration, Project Planning, Project Management, Visio, Quality Assurance, Testing, Leadership, Business Process..., SDLC, Training, Team Leadership, Analysis, Governance, Business Analysis, Software Project..., Software Documentation
Education
Spring Arbor University 1980 — 1984
BA
Plymouth Canton High School 1976 — 1980
HS Diploma
VZW January 2010 - Present
Ford Motor Credit Company 2001 - 2008
Education
Tennessee State University
University of Phoenix
MBA/HRM
Ford Credit 2007 - January 2010
Ford Motor Credit Company February 1978 - January 2010
Skills
Credit Analysis, Credit, Franchising, Loans, Dealers, Commercial Lending, Financial Analysis, Forecasting, Portfolio Management, Business Development, Credit Risk, Finance, Risk Management, Customer Satisfaction, New Business Development, Customer Service, Management
Education
St. Edward's University 1983 — 1987
BBA, Finance, Magna Cum Laude
Ford Motor Credit Company 2002 - Present
Metro One Telecommunications 1997 - 2002
Skills
Customer Service, Process Improvement, Credit, Customer Satisfaction, Call Centers, Risk Management, Operations Management, Financial Analysis, Team Building, Management
Education
Texas A&M University 1993 — 1997
Business, Management, Marketing, and Related Support Services
Kimball High School 1989 — 1993
Navy Army Community Credit Union November 2014 - Present
Security First Credit Union January 2014 - October 2014
GM Financial October 2013 - December 2013
Ford Motor Credit Company January 2011 - October 2013
Ford Motor Credit Company June 2006 - January 2011
Ford Motor Credit Company June 2004 - June 2006
Ford Motor Credit Company March 2002 - June 2004
Caliber Learning Network January 1999 - July 2001
American Honda Finance Corporation October 1996 - December 1998
Skills
Six Sigma, AFIP Certified, Salesforce.com, Microsoft Word, Microsoft Excel, Microsoft Office, Supervising, Collections, Underwriting, Sales, Finance, Process Improvement, Management, Customer Satisfaction, Commercial Lending, Training, Sales Operations, CRM, Consumer Lending, Loss Mitigation, Loans, Team Building, Financial Risk, Credit Risk, Loan Origination, Customer Retention, Negotiation, Credit, Financial Analysis, Business Planning, Account Management, Credit Analysis, Business Analysis, Profit, Portfolio Management, Risk Management, Analysis, Loan Servicing, Financial Services, Human Resources, Relationship Management, Leadership, Program Management, Operations Management, Strategic Planning, Sales Management, Business Development, Dealers, New Business Development, Customer Service
Education
Texas A&M University-Commerce 1992 — 1996
BS, Political Science
Arrow Truck Sales November 2009 - Present
Ford Motor Credit Company April 1997 - April 2009
Education
St. Francis College 1966 — 1971
BBA, Management
St. Francis College 1966 — 1970
BBA, Management
Travis County October 1990 - November 2010
Ford Motor Credit Company January 1985 - January 1990
Skills
Enforcement, Investigation, Strategic Planning
Education
Texas State University 1979 — 1985
BBA, Management & Marketing
L.C. Anderson
Community Health Systems March 2015 - Present
Community Health Systems January 2013 - March 2015
Community Health Systems July 2011 - December 2012
HCA Physician Services May 2010 - July 2011
Health Research Insights, Inc June 2009 - January 2010
Nissan North America, Inc February 2008 - June 2009
Nissan North America, Inc May 2006 - February 2008
Caremark RX, Inc August 2005 - May 2006
Ford Motor Credit Company April 2002 - August 2005
Ford Motor Credit Corporation April 2002 - August 2005
Skills
Claims, Credit, Accounting, Customer Service, Payments, Risk, Loans, Excel, Hospitals, Analysis, Healthcare, Databases, Research, Administration, Patient Satisfaction, Microsoft Office, Medicare, Credit Analysis, Executive assitant, Microsoft Excel, Financial Risk, Revenue Cycle, Outlook, Team Building, Call Centers, HIPAA, Claim, Finance, Management, Process Improvement, Data Entry, Healthcare Information..., Training, Access, Leadership, Employee Benefits, Program Management, Strategic Planning, Coaching, Employee Relations, Team Leadership, Time Management, Human Resources
Education
Tennessee State University 1993 — 1997
Bachelors, Computer Science and Information Sysytems
Franklin High School 1990 — 1993
Honors Diploma
GM Financial AmeriCredit January 2011 - September 2013
Coach Realtors May 2009 - February 2011
CitiFinancial February 2007 - May 2008
Wells Fargo Auto Financial March 2004 - August 2006
AmeriCredit 1997 - 2000
Ford Motor Credit Company 1989 - 1995
Skills
Credit, Sales Operations, Underwriting, Selling, Finance, Credit Analysis, Credit Risk, Customer Retention, New Business Development, Loan Origination, Loans, Consumer Lending, Sales, Mortgage Lending, Relationship Management, Banking
Education
State University of New York Empire State College 2009 — 2009
Saint John's University 1985 — 1988
Journalism/ Liberal Arts
Truth Be Told December 2005 - April 2012
Ford Motor Credit Company May 1997 - September 2005
Education
Texas A&M University-Corpus Christi
B.A., English
Ford Motor Credit Company May 2008 - Present
Skills
Credit Analysis, Consumer Lending, Loans, Credit Risk, Relationship Management, Portfolio Management, Commercial Lending, Underwriting, Banking, Risk Management, Loan Origination, Financial Analysis, Account Management, Sales Process, Mutual Funds, Sales Management
Education
Tennessee State University 1987 — 1992
Bachelor of Business Administration (BBA), Business Administration and Management, General
Nissan Motor Company October 2011 - Present
Ford Motor Credit Company October 2006 - March 2010
Ford Motor Credit Company October 2006 - March 2007
Westridge Nursing Home August 2006 - October 2006
Skills
Human Resources, Customer Service, Payroll, Risk Management, Loans, Training, Process Improvement, Team Building, Leadership, Coaching, Management, Forecasting, Operations Management, Project Management, Microsoft Office, Microsoft Excel
Education
Stephen F. Austin State University 2001 — 2006
BBA, Business Manangement with HR emphasis
The American Road Services July 2007 - June 2009
Ford Motor Credit Company December 1999 - June 2007
Ford Motor Credit Company January 1991 - November 1999
Ford Motor Credit 1987 - 1990
Ford Motor Credit Company 1985 - 1986
Ford Motor Credit Company 1982 - 1984
Ford Motor Credit Company 1978 - 1981
Education
Tennessee State University 1972 — 1976
Bachelors of Art, Business Administration
Peltier Chevrolet October 2006 - Present
Fowler Toyota August 2005 - July 2006
David McDavid Honda of Frisco April 2004 - August 2005
Don Davis Auto Group September 2000 - April 2004
Ford Motor Credit Company September 1998 - September 2000
Skills
Automobile, Automotive, Budgets, Dealers, Finance, Forecasting, New Business Development, Sales, Sales Management, Sales Process, Start-ups, Team Building, Training, Vehicles, Customer Service, Negotiation, Customer Satisfaction, Management, Account Management, Strategic Planning, Customer Retention, Marketing, Marketing Strategy, Profit
Education
Stephen F. Austin State University 1994 — 1998
BBA, Major: Business Management Minor: Marketing
Ford Motor Credit Company July 2007 - January 2012
Option One Mortgage May 2006 - June 2007
Encore Credit Corp 2004 - 2005
Chase Auto Finance July 2001 - August 2004
National Auto Finance/Nuvell February 2000 - July 2001
Skills
Credit, Credit Analysis, Loans, Underwriting, Credit Risk, Risk Management, Financial Risk, Mortgage Lending, Call Centers, Customer Satisfaction, Account Management, Six Sigma, Customer Service, Sales, Operations Management, Portfolio Management, Finance, Consumer Lending, Management, Relationship Management, Analysis
Education
Bradford High School
St. Petersburg College
Comcast Cable 2010 - Present
Ford Motor Credit Company October 1994 - March 2010
Zales Jewelers 1984 - 1993
Skills
Quality Assurance, Green Belt, Call Center, Customer Service, Coaching, Customer Satisfaction, Operations Management, Mentoring, Hiring, Team Building, Change Management, Customer Relations, Problem Solving, Employee Engagement, Team Leadership, Team Management, Customer Retention, Cross-functional Team..., Performance Improvement, Performance Analysis, Management, Process Improvement, Performance Management, Recruiting, Call Centers
Education
Tennessee State University 1980 — 1985
BBA, Business Administration
Nneka J. Owens, LLC July 2004 - Present
Ford Motor Credit Company November 1992 - July 2004
Skills
EMDR, Psychotherapy, Couples, Family Therapy, Stress, Treatment, Conflict Resolution, Mental Health, Career Counseling, Mental Health Counseling, Psychology, Motivational Speaking, Coaching, Clinical Research, Meditation, Program Development, Counseling Psychology, Crisis Intervention, Case Managment, Adults, Post Traumatic Stress, Stress Management, CBT, Group Therapy, Adolescents, Public Speaking, Grief Counseling, Social Services
Education
Spring Arbor University 2002 — 2004
Master of Arts (MA), Mental Health Counseling/Counselor
University of Michigan-Dearborn 1992 — 1998
Bachelor of Arts (BA), General Studies
AXA Advisors November 1998 - Present
Ford Motor Credit Company September 1997 - October 1998
Skills
Retirement Planning, Wealth Management, Strategic Financial..., Risk Management, Investment Strategies, Life Insurance, Estate Planning
Education
Harvard University 2014 — 2014
Executive Education, Investment Analysis & Behavioral Finance
Texas A&M University 1989 — 1993
BBA, Finance
American Honda Finance Corp April 2006 - Present
Ford Motor Credit Company 1990 - 2006
Education
Temple University - Fox School of Business and Management 1986 — 1989
BA, Management/HR
Neighborhood Credit Union October 2013 - November 2014
USAA September 2012 - June 2013
Bank of America January 2012 - September 2012
Bank of America July 2010 - October 2010
JPMorgan Chase April 2009 - July 2010
Ford Motor Credit Company June 2008 - March 2009
Skills
Mortgage Lending, Loan Servicing, Short Sales, REO, HAMP, Mortgage Servicing, LPS, Underwriting, Bilingual-Spanish, Loan Origination, Credit, Problem Solving, Microsoft Office, Desktop Underwriter, Equator, FDCPA, SCRA, HAFA, Loans, Customer Service, Loss Mitigation, Microsoft Excel, PowerPoint, VA Loans
Education
C# .NET Coding Bootcamp 2015 — 2016
Texas A&M University 2004 — 2007
Bachelor's degree, Nutritional Science
Ford Motor Credit Company July 2013 - Present
Ford Motor Credit Company January 2011 - June 2013
Ford Motor Credit Company August 2004 - December 2010
Ford Motor Credit Company July 2000 - July 2004
PRIMUS Financial Services, INC. April 1998 - June 2000
PRIMUS Financial Services 1995 - 1998
Skills
Finance, Process Improvement, Credit, Portfolio Management, Team Building, Financial Analysis, Six Sigma, Credit Analysis, Loans, Management, Change Management, Business Process..., Forecasting, Risk Management, Analysis, Customer Satisfaction, Managerial Finance, Cross-functional Team..., Business Planning, Budgets, Leadership, Business Analysis, Financial Modeling, Marketing, Relationship Management, Banking, Credit Risk, CRM, Business Strategy, Strategy, Strategic Planning, Pricing, Operations Management, Competitive Analysis, Financial Risk, Business Development
Education
Tennessee Technological University 1983 — 1988
BS, Accounting
Ford Motor Credit Company February 1981 - May 1991
Education
Taylor Business Institute 1979 — 1980
Marketing/Merchandising Management, General
National Marrow Donor Program January 2011 - Present
Versailles III Home Owners Association January 2009 - December 2012
Sykes Enterprises Inc December 2005 - April 2008
SYKES ENTERPRISE INC December 2005 - April 2008
Ford Motor Credit Company December 1972 - December 2005
North America August 1972 - December 2005
Skills
Six Sigma, Process Improvement, Program Management, Management, Strategic Planning, Project Management, New Business Development, Cross-functional Team..., Customer Satisfaction, Operations Management, Sales, Strategy, Recruiting, Customer Service, Change Management, Vendor Management, Leadership, Team Building, Contract Negotiation, Risk Management, Quality Management, Call Centers, Automotive, Team Leadership, Finance, Business Process..., CRM, Coaching, Outsourcing, Analysis, Business Analysis, Training, Performance Management, Business Development, Business Planning, Forecasting, Budgets, Business Strategy, Organizational..., Negotiation, Sales Management, Project Planning, Financial Analysis, Team Management, Leadership Development, Executive Management, Account Management
Education
University of Michigan Business School 1989 — 1989
Executive Leadership Program
Spring Arbor University 1968 — 1972
BS, Business Admin.
Ford Motor Credit Company July 1972 - December 2001
Education
Suffolk University 1968 — 1970
BSBA
Transamerica December 2012 - Present
Ford Motor Credit Company February 2002 - April 2010
Skills
Real Estate, Customer Service, Selling, Microsoft Office, Microsoft Excel
Education
Tarrant County College 2000 — 2011
ALBANY MEDICAL CENTER July 2013 - Present
United Auto Credit Corporation 2007 - 2008
Ford Motor Credit Company 1993 - 2007
Skills
Healthcare, Hospitals, Clinical Research, Healthcare Management, Patient Safety, Public Speaking, Research, CPR Certified
Education
Utica College 2010 — 2013
Bachelor of Science (BS), Registered Nursing/Registered Nurse
State University of New York College at Oswego
Bachelor of Arts (B.A.), Economics
Ford Motor Credit Company June 1996 - Present
Education
Tennessee State University
Fannie Mae 2013 - 2015
Fannie Mae 2013 - 2015
SolomonEdwardsGroup 2012 - 2013
JPMorgan Chase June 2009 - December 2011
Ford Motor Credit Company 2000 - 2009
Skills
Credit, Credit Analysis, Banking, Loans, Credit Cards, Credit Risk, Portfolio Management, Mortgage Lending, Financial Services, Customer Service, Relationship Management, Mortgage Banking, Process Improvement, Financial Risk, Finance
Education
Tarrant County College
Associate’s Degree
Airbus Helicopters, Inc. October 2013 - Present
Airbus Helicopters, Inc. January 2012 - Present
Airbus Helicopters, Inc. January 2010 - Present
American Eurocopter October 2006 - January 2010
Ford Motor Credit Company October 2004 - January 2006
Republic Services 2006 - 2006
RR Donnelly (formerly Moore North America) June 2000 - June 2004
Skills
Process Improvement, Project Management, Aerospace, Customer Service, Microsoft Office, Negotiation, Aircraft, Sales, Six Sigma, Quality Assurance, Aviation, Aircraft Maintenance, Calibration, Certified Green Belt, Account Management, Inventory Management, Customer Satisfaction, Customer Follow-up, Customer-focused Service, Commitment to Customer..., Auditing, Focus Groups, Training, Green Belt, Manufacturing, Helicopters, Root Cause Analysis, Quality Control, Value Stream Mapping, AS9100, Continuous Improvement, 5S, Management, Maintenance & Repair, Lean Manufacturing, Airworthiness, Project Planning, Avionics, NDT, Operations Management, Analysis, CRM, Logistics, Program Management, Supply Chain Management, Flights, SAP, MRP, Quality Management
Education
Pantego Christian Academy
Arlington High School
Tarrant County College
Business Administration and Management, General
Self March 2014 - Present
Aerotek 2012 - 2012
Ford Motor Credit Company February 1996 - June 2011
American Girl 2011 - 2011
Zebra Technologies 1991 - 1994
Skills
Collections, Customer Service, Finance, Credit, Accounts Receivable, Call Centers, Invoicing
Education
Strayer University (VA) 2003 — 2009
International Business
Grant Community
Ford Motor Credit Company August 2002 - Present
FedEx June 2008 - December 2009
Kelly Services, Irving, TX February 2001 - July 2002
Cort Furniture Rental, Carrollton, TX February 1998 - January 2001
Skills
Computer Skills, Customer Service, Supervisory Experience, Payroll, Administrative..., Human Resources, Support Analysts
Education
University of North Texas 2010 — 2013
Bachelor of Business Administration (BBA), Organizational Behavior and Human Resource Management
Tarrant County College 2008 — 2010
Associate of Arts (A.A.), Business
Tennessee State University 2011 - Present
Grace Healthcare of Franklin June 2013 - August 2013
Vanderbilt Medical Center January 2013 - March 2013
Matthew Walker Comprehensive Health Center July 2012 - August 2012
Ford Motor Credit Company January 2009 - January 2010
Ford Motor Credit Company January 2002 - January 2010
Ford Motor Credit Company January 2004 - January 2008
Ford Motor Credit Company January 2002 - January 2004
QUEST COMMUNICATIONS January 2001 - January 2002
SPRINT PCS January 2000 - January 2001
Skills
Strategic Planning, Microsoft Office, Community Outreach, Leadership, Team Building, Customer Service, Call Centers, Customer Satisfaction, Management, Microsoft Word, Nonprofits, Access, Budgets, Data Entry, Leadership Development, Microsoft Excel, Outlook, Process Improvement, Sales, Time Management, Training
Education
Tennessee State University 2011 — 2013
Bachelor of Science, Health Information Management
Tennessee State University 1998 — 2001
Bachelor of Science, Business Administration
Pearl-Cohn Comprehensive High School
Ford Motor Credit Company August 2015 - Present
Combined Insurance United States February 2015 - June 2015
Ever Clean Cleaning Services, LLC June 2007 - June 2015
Young Entrepreneurs Academy, Inc. May 2014 - August 2014
Flower City Habitat for Humanity September 2013 - May 2014
Skills
Microsoft Excel, Customer Service, PowerPoint, Microsoft Word, Public Speaking, Marketing, Market Research, Social Networking, Social Media Marketing, Database Mining, Adobe Design Programs, Microsoft Access, Vlookup, Hlookups, Financial Analysis
Education
St. John Fisher College 2010 — 2014
Bachelor of Science (BS), Corporate Finance & Marketing
National Auto Care January 2014 - Present
Ford Motor Credit Company October 1984 - December 2013
Skills
Microsoft Office, Microsoft Excel, PowerPoint, Sales, Training
Education
Quinnipiac University
St. Joseph's College
Bachelor of Science (B.S.), Organizational Management
Orangefield Junior High School August 2010 - Present
Ford Motor Credit Company October 1993 - May 2008
Education
Texas A&M University-Kingsville 1986 — 1990
Bachelor of Science (BS), Finance, General, 3.9