Interactive Intelligence
Industry: Telecommunications company
DescriptionInteractive Intelligence was a telecommunications software and cloud computing development company that provided unified business communications solutions for call centers, Voice over IP companies, and business process automation. Founded: October 1994 Headquarters: Indianapolis, Indiana, United States CEO: Donald E Brown (Apr 1995–) Number of employees: 2,000 (2016) Founders: Donald E. Brown, David Stonehouse Parent organization: Interactive Intelligence Group, Inc. Subsidiaries: Interactive Intelligence International Inc, ININ UK ltd,
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Interactive Intelligence Employees
Interactive Intelligence February 2014 - Present
Digonex Technologies June 2012 - January 2014
Digonex Technologies August 2005 - June 2012
Digonex Technologies September 2003 - August 2005
MusicRebellion.com June 2001 - September 2003
Skills
JavaScript, Web Applications, Java, Scrum, Software Project..., Agile Project Management, Project Planning, Project Estimation, Managing Project Budgets, Reporting & Analysis, Software Development..., Software Architectural..., Microsoft Team..., Mule ESB, Message Queue, Data Integration, Virtualization, JSP, HTML, jQuery, jQuery UI, Agile Methodologies, Team Management, Business Process, Business Intelligence, Linux, Software Development, Web Development, Web Services, Data Analysis, Data Warehousing, Java Enterprise Edition, Databases, MySQL, Microsoft Office, Visual Studio, C#, Microsoft SQL Server, Eclipse, Apache, Glassfish, JUnit, Pentaho, ActiveMQ, Spring, PostgreSQL, ASP.NET, SDLC
Education
Rose-Hulman Institute of Technology 1998 — 2004
BS, Computer Science
Interactive Intelligence October 2010 - Present
Beckman Coulter June 1996 - October 2010
Skills
C#, Object Oriented Design, WPF, Unit Testing, T-SQL, C++, Windows, WinForms, User Interface Design, Database Design, Real-time Software..., COM, Linear Programming, PL/SQL, Networking, Software Design, Software Engineering, Visual Studio, Win32 API, Programming
Education
Rose-Hulman Institute of Technology 1993 — 1996
BS, Computer Science, GPA of 3.67 (out of 4), and GPA of 3.85 in major
Interactive Intelligence September 2014 - Present
Interactive Intelligence January 2014 - September 2014
Interactive Intelligence June 2013 - January 2014
Interactive Intelligence January 2011 - May 2013
Purdue University Libraries May 2008 - December 2010
Education
Purdue University 2006 — 2010
Bachelors, Computer & Information Technology
Interactive Intelligence June 2012 - Present
Skills
C#, JavaScript, Software Engineering, WPF, HTML, Java, C++, .NET
Education
Rose-Hulman Institute of Technology 2008 — 2012
Bachelor of Science (B.S.), Computer Science and Software Engineering, 3.3
Interactive Intelligence May 2013 - Present
Interactive Intelligence May 2012 - August 2012
Skills
C++, C, Java, Python, SQL, HTML, Shell Scripting, Android Development, Object Oriented Design, Computer Science
Education
Purdue University 2009 — 2013
Bachelor of Science (BS), Computer Science, Highest Distinction
Cisco Cloud Networking Group August 2014 - December 2014
athenahealth May 2014 - August 2014
Interactive Intelligence May 2013 - August 2013
Skills
Networking, C++, Perl, IBM Mainframe, Ruby, Testing, Technical Support, Linux, TCP/IP, SQL, Windows, VMware
Education
Rochester Institute of Technology 2011 — 2016
Bachelor's degree, Applied Networking and Systems Administration
Academy of Information Technology and Engineering 2007 — 2011
High School Diploma
Salesforce Software Engineering InternInteractive IntelligenceMay 2013 - August 2013
Interactive Intelligence May 2012 - August 2012
Purdue University January 2011 - May 2012
Skills
C++, Software Engineering, Databases, Java, Computer Security, C, Python, Programming, Linux, JavaScript, Algorithms, Software Development, MySQL, Unix, Computer Science, HTML, Teamwork, Microsoft Office
Education
Purdue University 2010 — 2015
Bachelor's degree, Computer Science
Purdue University West Lafayette 2010 — 2015
B.S, Computer Science - Database and Information Systems track
Interactive Intelligence August 2015 - Present
Interactive Intelligence December 2013 - August 2015
Interactive Intelligence April 2011 - December 2013
Northwestern Mutual 2010 - April 2011
Lakehouse Tavern September 2009 - December 2010
Entertainment Cruises Inc. May 2009 - August 2009
U.S. Equities Realty May 2008 - August 2008
Delphi May 2007 - August 2007
Skills
Management, Marketing, Sales, Event Planning, Lead Generation, Account Management, Salesforce.com, Call Centers, Customer Experience, Customer Service, Event Management, Leadership, Direct Sales, Social Media Marketing, Sales Process, Outlook, Customer Satisfaction, Cold Calling, Customer Retention, CRM, Call Center, Aprimo, Market Research, Customer Relations, Salesvue, Leadlander, Captivate, Microsoft Office
Education
Purdue University - Krannert School of Management 2004 — 2009
Bachelor of Science, Business Management/ Marketing
Tri-Central High School 2000 — 2004
HIgh School Diploma Core 40, Core 40
Interactive Intelligence June 2015 - Present
Sticksnleaves 2011 - June 2015
TEAM Informatics January 2010 - June 2011
Frontline Logic, Inc. July 2007 - January 2010
Indiana University Kokomo July 2007 - July 2008
Imbierowicz Brothers LLC March 2005 - December 2007
Skills
Ruby on Rails, Java, C#, HTML 5, JavaScript, jQuery, Training Delivery, Enterprise Content..., UCM, Stellent, Google Search Appliance, XML, XSLT, SQL
Education
Purdue University 2005 — 2009
Bachelor of Science (BS), Computer & Information Technology
Interactive Intelligence September 2013 - Present
inContact July 2011 - September 2013
inContact May 2010 - July 2011
inContact, Inc. June 2007 - May 2010
UCN May 2005 - June 2007
Comverse May 2000 - January 2005
Eyretel 1999 - 2000
Sprint PCS 1996 - 1999
ProStaff 1996 - 1997
Skills
SaaS, Cloud Computing, Telecommunications, Sales Process, Cross-functional Team..., Call Center, Call Centers, Strategy, Sales Engineering, Management, Solution Selling, Leadership, Sales Management, ACD, IVR, Contact Centers, Salesforce.com, VoIP, Customer Service, Strategic Planning, Telephony, Training, Networking, Workforce Management, Social Media, Customer Experience, Team Leadership, Team Building, Contract Negotiation, International Business, Organizational..., SMS, Complex Sales, Pre-sales, Wireless, Selling, CTI, Multi-Site Call Center..., Technical Leadership, Solutions Marketing, Project Management, SIP Trunking, ICCE, Staff Mentoring, Training Delivery, Employee Engagement, Sales
Education
University of Phoenix 1992 — 1996
BA, Business Management
San Jose State University 1987 — 1991
Associate of Arts and Sciences (AAS), Propoganda
Gunderson
Interactive Intelligence May 2014 - Present
Raytheon April 2014 - May 2014
Raytheon April 2011 - April 2014
iLab November 2009 - April 2011
Skills
Software Engineering, Object Oriented Software, Test Management, Test Planning, Selenium Testing, JavaScript, Python, Agile Methodologies, C#, SQL, Java
Education
Rose-Hulman Institute of Technology 2004 — 2008
Bachelor of Science (B.S.), Software Engineering & Computer Science
Interactive Intelligence January 2015 - Present
Interactive Intelligence January 2013 - Present
Interactive Intelligence April 2011 - January 2013
Interactive Intelligence January 2011 - April 2011
Interactive Intelligence May 2007 - January 2011
Interactive Intelligence April 2006 - May 2007
Interactive Intelligence May 2005 - April 2006
Skills
CTI, IVR, SIP, VoIP, Unified Communications, Telephony, Telecommunications, Cloud Computing, Call Centers, ACD, Pre-sales, Professional Services, Managed Services, SaaS, IP, Enterprise Software, Data Center, Integration
Education
Purdue University 2000 — 2004
Bachelor of Science, Computer Engineering
New Albany High School 1997 — 2000
The Cincinnati Insurance Companies May 2015 - Present
Interactive Intelligence June 2014 - February 2015
Interactive Intelligence June 2013 - August 2013
Interactive Intelligence June 2012 - August 2012
Skills
Java, SQL, Software Development, C++, C#, XML, Agile Methodologies, C, Microsoft Office, .NET
Education
Rose-Hulman Institute of Technology 2010 — 2014
Bachelor's Degree, Software Engineering, Computer Science, Math, 3.67
Purdue University Calumet January 2014 - Present
Interactive Intelligence May 2015 - August 2015
Purdue University Calumet January 2015 - May 2015
Purdue University Calumet September 2010 - February 2014
ArcelorMittal May 2013 - August 2013
ArcelorMittal May 2012 - August 2012
ArcelorMittal May 2011 - August 2011
Skills
Electrical Engineering, Computer Networking, Computer Hardware, Troubleshooting, Programming, Computer Repair, PLC, Project Management, Electronics, Microsoft Office, Teamwork, Electronics Repair, Electronic Circuit..., Automation, Engineering, Labview, Systems Engineering, Embedded Systems, PCB design, Telemetry, Training, TCP/IP, HTML, CSS, Python, Public Speaking, Leadership
Education
Purdue University Calumet 2014 — 2016
Master’s Degree, Computer Information Technology
Purdue University Calumet 2008 — 2013
Bachelor’s Degree, Engineering
Interactive Intelligence April 2014 - Present
Interactive Intelligence October 2013 - April 2014
Interactive Intelligence October 2012 - September 2013
Interactive Intelligence May 2011 - October 2012
Purdue University March 2010 - May 2011
Computer Renditions 2008 - 2009
Fry's Electronics April 2006 - February 2007
Heritage Christian School April 2005 - February 2006
Skills
HTML, SIP, Troubleshooting, Network Administration, Technical Project..., Digital Telephony, Technical Documentation, VoIP, IVR, Technical Training, Interactive..., SQL Server, TCP/IP, C
Education
Purdue University 2007 — 2011
Bachelor of Science, Computer Information Technology
Grand Valley State University April 2015 - Present
Interactive Intelligence February 2015 - Present
Coalition for Responsible Home Education June 2013 - Present
Indiana University Athletics January 2013 - July 2014
Rice University September 2008 - December 2012
Rice University January 2008 - May 2011
Skills
Social Sciences, Research, Data Analysis, Field Work, Communication, Writing, Presentations, Organization, Close Attention to..., Project Management, Critical Thinking, Computer Proficiency, Web Content, Online Communications, Collaborative Problem..., Interviewing Skills, Workflow Management, Travel Management, Grant Writing, Statistical Data..., Managing Database, Staff Supervision, Distributed Team..., Social Justice, Cultural Diversity
Education
Rice University 2007 — 2012
Doctor of Philosophy (Ph.D.), Linguistics
St. Mary's College of Maryland 2003 — 2007
Bachelor of Arts (B.A.), Mathematics, French, Summa cum laude
Interactive Intelligence June 2014 - Present
Interactive Intelligence May 2013 - August 2013
Interactive Intelligence June 2012 - August 2012
Cummins Inc June 2011 - August 2011
Skills
Java, HTML 5, JavaScript, CSS, C#
Education
Rose-Hulman Institute of Technology 2010 — 2014
Bachelor of Science, Computer Science, Software Engineering, Japanese Minor
Interactive Intelligence May 2015 - Present
Interactive Intelligence May 2014 - August 2014
Interactive Intelligence May 2013 - August 2013
Walmart June 2011 - August 2011
Tim Hortons August 2008 - May 2010
Kessler's Team Sports December 2007 - January 2008
Skills
Troubleshooting, Networking, Network Engineering, Network Administration, Network Architecture, Problem Solving, SQL, Computers, Windows, Unix
Education
Purdue University 2010 — 2015
Computer Information and Technology
Ostrow Reisin Berk & Abrams, Ltd. July 2013 - Present
Huth Thompson LLP, CPAs January 2013 - April 2013
Interactive Intelligence May 2012 - January 2013
Alliance Marketing, Int May 2010 - August 2010
Skills
Outlook, Microsoft Excel, Financial Analysis, Accounting, Financial Reporting, Forecasting, Auditing, Finance, Strategic Financial..., Financial Accounting, Budgets, Access, GAAP, Financial Modeling, Internal Controls, PowerPoint, Financial Planning, Microsoft Office
Education
Purdue University - Krannert School of Management 2008 — 2013
Bachelor of Science (B.S.), Accounting and Business/Management
Interactive Intelligence June 2011 - Present
Genesys Telecommunication Labs June 2006 - June 2011
Nuasis Corporation October 2004 - January 2005
Aspect Software, Inc. September 1999 - September 2004
Skills
SaaS, Call Center, Enterprise Software, Direct Sales, Solution Selling, Consultative Selling, Account Management, Software Sales, New Business Development, Channel Management, Lead Generation, VoIP, Business Intelligence, IVR, Cloud Computing, Start-ups, Telecommunications, Team Leadership, Managed Services, Social Media, Selling, Public Speaking, Customer Satisfaction, SIP, CTI, Salesforce.com, Channel Partners, Cold Calling, Software Industry, Contact Centers, Unified Communications, CRM, Professional Services, Call Centers, Business Development, Pre-sales, Customer Experience, Go-to-market Strategy, Strategic Partnerships, Sales Enablement, Networking, Demand Generation, Management, Sales, Sales Operations, Telephony, Partner Management, Sales Process
Education
San Jose State University 2004 — 2006
BA, Speech Communication Studies / Business
West Valley College 1989 — 1992
AA, Liberal Studies
SafeNet December 2014 - Present
Interactive Intelligence March 2013 - December 2014
SafeNet April 2012 - August 2012
SafeNet June 2011 - November 2011
Skills
Scripting, Java, Python, Perl, JavaScript, VMware, Hyper-V, Linux, Red Hat Linux, Ubuntu, Windows, Networking, System Administration, Quality Assurance, Testing, Hardware, VoIP, Test Cases
Education
Rochester Institute of Technology 2007 — 2013
Bachelor of Science, Applied Networking and System Administration
Interactive Intelligence March 2014 - Present
Raptor Global Services October 2010 - Present
Avaya Telecommunications February 2011 - August 2013
Siemens Enterprise Communications September 1985 - October 2010
Skills
Telecommunications, Unified Communications, Avaya, VoIP, Strategy, SIP, Pre-sales, Managed Services, Telephony, IP, Technical Support, Wireless, Solution Selling, IVR, Cloud Computing, MPLS, Video Conferencing, WAN, Management, Sales, Data Center, Integration, Contact Centers, Network Design, Call Centers, Professional Services, LAN-WAN, Product Management, Cisco Technologies, Networking, Enterprise Software, Mobile Devices, Troubleshooting, Disaster Recovery, Service Delivery, Unified Messaging, Project Management, Switches, Routing, Engineering, H.323, Call Center, CTI, Program Management, Team Leadership, Go-to-market Strategy, Solution Architecture, Network Security, Cloud Applications, SaaS
Education
Queens College
Interactive Intelligence October 2013 - Present
AgileIndy January 2013 - Present
Rose-Hulman Institute of Technology April 2014 - Present
Interactive Intelligence July 2012 - September 2013
Beckman Coulter May 2010 - June 2012
Beckman Coulter January 2009 - April 2010
Beckman Coulter October 2006 - December 2008
Beckman Coulter October 2004 - September 2006
Beckman Coulter April 2003 - May 2005
Beckman Coulter - SAGIAN acquisition June 2002 - March 2003
Skills
Software Development, Software Project..., Software Engineering, Talent Management, Talent Acquisition, Computer Science, Computers, Software Design, Software Quality..., Software Architectural..., Certified Scrum Master, Scrum, Software Development..., Computer Security, Agile Methodologies, Systems Engineering, Cross-functional Team..., SDLC, Team Leadership, Technical Leadership, Requirements Analysis, Agile Project Management, Quality Assurance, Integration, Software Documentation, Object Oriented Design, Testing, Project Planning, Visual Studio, Certified Scrum Master..., Embedded Software, .NET
Education
Rose-Hulman Institute of Technology
Master of Science (MS), Software Engineering, 4.0
Rose-Hulman Institute of Technology
Bachelor of Science (BS), Computer Science, cum laude
Frankfort High School, Frankfort, IN
Diploma, Top 10%
Continuing Education - DevJam Studios
Continuing Education - Scrum
Continuing Education - Software Engineering Institute
Continuing Education - Construx
Continuing Education - UCLA Extension
Beckman Coulter
Conferences
Interactive Intelligence 2012 - Present
Rose-Hulman Institute of Technology December 2008 - May 2012
Microsoft Corporation June 2011 - August 2011
eTapestry June 2010 - August 2010
Six Feet Up, Inc. June 2009 - August 2009
Skills
Software Engineering
Education
Rose-Hulman Institute of Technology 2008 — 2012
Bachelor of Science (B.S.), Software Engineering
Southport High School 2004 — 2008
Core 40 with Academic Honors (AHD)
Edgile, Inc. June 2012 - Present
Interactive Intelligence June 2011 - August 2011
Newfield Exploration June 2008 - August 2008
Skills
SailPoint, PowerShell, Identity Management, IdentityNow, Java, Cloud Computing, Microsoft Office, ADFS 2.0, Active Directory, SQL, Virtualization, Microsoft SQL Server, C#, Troubleshooting, VMware, C, TCP/IP, Windows, Linux, Networking, Python, Software Development, Computer Hardware, FIM, Identity Federation, UAG, Project Management, Tomcat, TMG, Windows Server, Omada Role Engine, Information Security..., Consulting, Testing
Education
Rose-Hulman Institute of Technology 2008 — 2012
Bachelor's degree, Computer Software Engineering
Humanify March 2015 - Present
Oracle July 2008 - March 2015
Interactive Intelligence September 2007 - July 2008
Goal Financial October 2003 - September 2007
New West Products 2001 - 2003
Nubank 2000 - 2001
Skills
Call Center, Telecommunications, VoIP, Cloud Computing, TCP/IP, SQL, Integration, Virtualization, Microsoft SQL Server, Process Improvement, Call Centers, Disaster Recovery, Data Center, Servers, SaaS, Technical Support, Management
Education
San Diego State University-California State University 1998 — 2000
Criminal Justice
Mt. Carmel 1991 — 1995
Interactive Intelligence November 2013 - Present
G3 Technology Partners June 2008 - October 2013
Forethought Financial Services, Inc. March 2001 - June 2008
Outsourced Administrative Systems (OASYS) January 1999 - February 2001
Anthem January 1997 - January 1999
Skills
ICCE (Interaction..., ICHD (Interaction..., IDCE (Interaction..., ISCS (Interaction..., MCITP: Enterprise..., MCTS: Microsoft..., MCITP: Lync Server..., MCTS: Lync Server 2010,..., SIP, Troubleshooting, Integration, Microsoft SQL Server, Audiocodes Gateways, Text to Speech, Speech Recognition, SCCM, Active Directory, DNS management, DHCP, VoIP, ACD, IVR, Unified Communications, Telecommunications, Networking, Contact Centers, Call Centers, Telephony, Lync, Microsoft Exchange, Unified Messaging, LAN-WAN, Servers, Text-to-Speech, Windows Server
Education
Purdue University 1990 — 1994
Bachelor of Arts (B.A.), Anthropology, Philosophy, Religious Studies
Interactive Intelligence June 2015 - August 2015
Archway Technology Partners June 2014 - October 2014
HomeGoods April 2012 - August 2012
Skills
C#, T-SQL, Java, JavaScript, jQuery, HTML, PHP, CSS, Visual Studio, Matlab, Github
Education
Rose-Hulman Institute of Technology 2013 — 2017
Bachelor of Science (B.S.), Computer Software Engineering
Interactive Intelligence September 2015 - Present
Interactive Intelligence April 2014 - August 2015
Interactive Intelligence January 2013 - April 2014
Interactive Intelligence January 2012 - December 2012
Interactive Intelligence January 2011 - December 2011
Sam's Club May 2010 - August 2010
Emerson Climate Technologies May 2008 - August 2008
Skills
Customer Relations, Visio, Troubleshooting, SharePoint, Problem Solving, Telephony, VoIP, Technical Training, Software Consulting, Communications Planning, SIP, Software Implementation, Windows Server 2003, Windows Server, Cloud Computing, Servers, Project Management
Education
Purdue University 2006 — 2010
Bachelor of Science, Organizational Leadership and Supervision
Rose-Hulman Ventures October 2014 - Present
Interactive Intelligence June 2015 - August 2015
Rose-Hulman Institute of Technology September 2014 - February 2015
Rose-Hulman Institute of Technology September 2014 - November 2014
Rose-Hulman Institute of Technology September 2014 - November 2014
Rose-Hulman Institute of Technology December 2013 - September 2014
Skills
Java, Swift, Objective-C, C++, HTML, SQL, Microsoft Office, Windows, PHP, Python, CSS, x86 Assembly, Linux, iOS, C Programming Language, MIPS Assembly, C#, ASP.NET, Eclipse
Education
Rose-Hulman Institute of Technology 2013 — 2017
Bachelor of Science (B.S.), Computer Science
Interactive Intelligence September 2014 - Present
SHI International Corp. January 2012 - September 2014
SHI International Corp. June 2009 - January 2012
SHI International Corp. March 2008 - June 2009
Skills
Strategic Partnerships, Channel Partners, Partner Management, Technology, Software, Project Management, Networking, Sales Management, New Business Development, Business Development, Product Marketing, Marketing Strategy, Business Strategy, Purchasing Negotiation, Process Improvement, Brand Loyalty, Direct Sales, Sales Presentations, Sales Growth, Competitive Intelligence, B2B, Budget Process
Education
Saint Peter's University 2003 — 2007
Bachelor's Degree, Communication, General
Saint Peter's University 2003 — 2007
Bachelor's Degree, Elementary Education and Teaching
Interactive Intelligence June 2014 - Present
Rochester Institute of Technology September 2009 - May 2014
Interactive Intelligence May 2013 - December 2013
SoftArtisans June 2011 - November 2011
Oasis Imaging Products June 2008 - June 2010
Skills
Linux, Java, HTML, JavaScript, PHP, Web Development, C#, C++, Windows Server, Windows, Testing, Python, Eclipse, Troubleshooting, Programming, SQL, Test Automation, C, Visual Studio, MySQL, Software Development, Git
Education
Rochester Institute of Technology 2009 — 2014
Bachelor's Degree, Computer Science
Blackboard August 2015 - Present
Interactive Intelligence July 2014 - July 2015
Golden Spiral Software, LLC February 2011 - July 2015
Interactive Intelligence July 2012 - July 2014
Beckman Coulter May 2010 - July 2012
Eli Lilly June 2009 - May 2010
Rose-Hulman Ventures December 2008 - May 2009
Wolf Technical Services, Inc. June 2007 - November 2008
Bunce Industries, LLC. June 2006 - September 2006
Skills
Software Architecture, Embedded Software, Android, Java, DSP, Linux, Writing, Eclipse, Matlab, Software Engineering, Embedded Systems, C#, C, C++, Labview, Software Development, Documentation, Windows, Software Project..., Architecture, Unix, Agile Methodologies, Software Design, Computer Science, Software Documentation
Education
Rose-Hulman Institute of Technology 2010 — 2015
Master's of Software Engineering
Rose-Hulman Institute of Technology 2005 — 2009
B.S., Software Engineering and Computer Engineering
Massachusetts Academy of Math & Science
Interactive Intelligence September 2010 - Present
American Family Insurance June 1994 - September 2010
American Family Insurance October 1989 - June 1994
Heritage Insurance June 1989 - October 1989
Skills
Call Center, IVR, Workforce Management, Project Management, ACD, Contact Centers, Unified Communications, Software Quality..., IP PBX, Call Centers, Integration, Telecommunications, VoIP, Visio, CRM, Enterprise Software, Business Process..., ITIL, Change Management, Strategy
Education
Ripon College 1986 — 1989
Interactive Intelligence June 2014 - Present
Fairfield Manufacturing May 2013 - August 2013
Cook Nuclear Plant May 2012 - August 2012
Graber Group L.P. June 2011 - August 2011
Heatherwood Equestrian Academy June 2008 - June 2011
Skills
Engineering, Teamwork, Microsoft Office, Leadership, PowerPoint, Maintenance & Repair, Troubleshooting, Matlab, C programming, Program Management, Team Leadership, Manufacturing, Software Documentation, C, Microsoft Excel, Project Management, Public Speaking
Education
Purdue University 2010 — 2014
Bachelor of Science (B.S.), Electrical and Computer Engineering Technology
Interactive Intelligence Network AdministratorCreatec CorporationMay 2003 - September 2006
Createc Corporation May 1997 - May 2003
Education
Purdue University - Krannert School of Management 2000 — 2005
Bachelor's Degree in Management, Management, Organizational Behavior and Human Resource Management
Interactive Intelligence July 2014 - Present
Interactive Intelligence January 2012 - July 2014
Interactive Intelligence June 2008 - January 2012
Interactive Intelligence January 2008 - June 2008
Interactive Intelligence October 2006 - January 2008
Interactive Intelligence January 2006 - October 2006
Skills
Management, Software Development, Software Lifecycle..., Agile & Waterfall..., Project Management, Telecommunications, Enterprise Software, Process Improvement, Product Management, Team Leadership, IVR, Contact Centers, Operations Management, Telephony, SIP, Professional Services, VoIP, Cloud Computing, Unified Communications
Education
Purdue University 2001 — 2005
Bachelor of Science (B.S.), Network Engineering Technology
Salesforce December 2014 - Present
Salesforce May 2013 - December 2014
ExactTarget July 2012 - April 2013
ExactTarget January 2012 - June 2012
ExactTarget June 2011 - December 2011
Interactive Intelligence June 2010 - August 2010
eTapestry June 2009 - May 2010
Skills
CSS, SaaS, JSON, XML, Software Development, Product Management, HTML, C#, jQuery, Web Services, JavaScript, Java, .NET, Product Development, Software Project..., SQL, Software Engineering, Microsoft SQL Server, Cloud Computing, Agile Methodologies
Education
Rose-Hulman Institute of Technology 2007 — 2011
BS, Software Engineering
Indiana State Fair Commission March 2014 - Present
Interactive Intelligence August 2012 - March 2014
Taylored Systems March 2011 - August 2012
Cypress Communications March 2008 - November 2010
Lauth Property Group September 2006 - March 2008
Lauth Property Group 2002 - 2006
Lauth Property Group 2002 - 2003
Peregrine Systems 2001 - 2002
Tivoli Systems 2000 - 2001
Tivoli Systems 1999 - 2000
Skills
Team Building, VoIP, Cisco Technologies, Telecommunications, Data Center, Leadership, Account Management, Project Management, Vendor Management, Customer Service, Team Leadership, E-911, Routers, Managed Services, IP, Strategic Planning, Wireless, IVR, Training, Switches, Call Center, QoS, Call Centers, WAN, MPLS, Solution Selling, Networking, CRM, Telephony, Servers, Software Documentation, ACD, SIP, SIP Trunking, Enterprise Software, Contact Centers, Management, Avaya, Hosted Services, Cloud Computing
Education
Saint Mary-of-the-Woods College 1995 — 1999
BS, Computer Information Systems / Minor Biology
Interactive Intelligence June 2014 - Present
Abercrombie & Fitch December 2011 - August 2012
J.W. Barleycorn & Associates, Inc. June 2011 - December 2011
Skills
Computer Network..., Network Architecture, Project Management, Testing, Test Cases, Microsoft Office, Computer Hardware, Teamwork, Technical Writing, Windows, SQL, Team Leadership, Leadership, JavaScript, Networking, Network Administration, Network Engineering, Linux System..., Docker, TCP/IP, Amazon Web Services..., OpenStack, Active Directory, C#, Cucumber, gherkin
Education
Purdue University 2012 — 2016
Computer and Information Technology
Purdue University
Computer Network Information Technology
Interactive Intelligence January 2015 - Present
AMP'D Consulting Group LLC May 2011 - Present
Interactive Intelligence August 2011 - January 2015
ICMI August 2007 - February 2011
Greyhound Lines, Inc October 2004 - August 2007
Greyhound Lines, Inc. June 2000 - October 2004
Greyhound Lines, Inc. May 1999 - June 2000
Convergys January 1997 - April 1999
United States Air Force 1989 - 1996
Skills
Call Centers, Workforce Management, Operations Management, Leadership, Call Center, Outsourcing, Contact Centers, Management, Training, Process Improvement, Change Management, Business Process..., Vendor Management, Strategic Planning, Telecommunications, Team Building, Project Management, CRM, Team Leadership, Customer Experience, Strategy, Customer Satisfaction, Quality Management, IT Management, Flying, Military Aviation, Aviation Regulations, IVR, Performance Management, Program Management, Team Management
Education
Saint Louis University 1986 — 1989
B.S.
SCW
Interactive Engineering Consortium, LLC June 2014 - Present
Interactive Intelligence August 2012 - June 2014
Interactive Intelligence September 2011 - August 2012
Interactive Intelligence June 2010 - September 2011
Starbucks Coffee Company September 2009 - May 2010
Purdue University May 2009 - May 2010
Information Technology at Purdue December 2007 - May 2008
DVPE December 2007 - April 2008
Vector Marketing May 2007 - August 2007
Skills
PHP, .NET, After Effects, Photoshop, ASP.NET, AutoCAD, C++, C#, Content Management, Dreamweaver, FrontPage, CSS, Customer Service, HTML, Illustrator, InDesign, Mac, Marketing, Marketing Communications, Publicity, Purchasing, Sales, Telecommunications, Troubleshooting, Visual Basic, Visual Studio, Web Design, Website Development, SOAP, SoapUI, Web Services, IVR, Call Center, Self Service, Project Resourcing, Delegation, Time Management, Remedy AR System, Training Facilitation, Expense Reports, Travel, Mentoring, Web Development, Call Centers, Visio
Education
Purdue University 2004 — 2009
Bachelor of Science, Computer Graphic Technology
Interactive Intelligence November 2013 - Present
Interactive Intelligence May 2012 - November 2013
Rose-Hulman Ventures March 2012 - May 2012
Blackbaud June 2011 - August 2011
Learning Community Charter School December 2008 - August 2010
Atarack Communications, Inc February 2005 - August 2007
Skills
C#, Java, Visual Studio, C, JavaScript, Python, Software Engineering, Linux, SQL, .NET, Software Development, Eclipse, ASP.NET, Object Oriented Design, MySQL, Microsoft SQL Server, HTML
Education
Rose-Hulman Institute of Technology 2010 — 2014
BS, Computer Science
Interactive Intelligence January 2015 - Present
Skills
Agile Methodologies, Java, Testing, Scrum, Linux, JavaScript, Rails, Ruby, Python, JUnit, AngularJS, SASS, CoffeeScript
Education
Rensselaer Polytechnic Institute 2006 — 2011
BS, Computer and Systems Engineering/Computer Science
Lakeland High School
Modulus June 2012 - Present
Paranoid Ferret Productions February 2006 - Present
Interactive Intelligence January 2012 - June 2012
Griffin Analytical Technologies, LLC June 2006 - January 2012
ObTech Corp. June 2005 - May 2006
Skills
JavaScript, Git, Node.js, C#, Subversion, Visual Studio, C++, WPF, WCF, Photoshop, jQuery, PaaS, Web Development, Databases, Software Project...
Education
Rose-Hulman Institute of Technology 2002 — 2006
Bachelor's degree, Software Engineering
Interactive Intelligence May 2014 - Present
Interactive Intelligence June 2012 - May 2014
ArcelorMittal May 2011 - August 2011
Skills
Salesforce.com, Data Analysis, Sales, Reporting, Project Management, Team Leadership, Management, Time Management, Microsoft Office, Leadership, Customer Service, Marketing, Microsoft Excel, Web Design, Salesforce.com..., Salesforce Training, Access, Salesforce.com..., Salesforce.com...
Education
Purdue University - Krannert School of Management 2008 — 2012
Bachelor of Science, Management
Anthem June 2015 - Present
Apparatus January 2013 - June 2015
Interactive Intelligence July 2012 - January 2013
Interactive Intelligence January 2011 - July 2012
Wabash Center, Inc. December 2004 - January 2011
Skills
Servers, Windows Server, Virtualization, Hyper-V, Operating Systems, Active Directory, System Administration, IT Operations, VoIP, Cloud Computing, VMware, Microsoft Cluster, ILO, Windows Azure, VMware Infrastructure, VDI, VMware View, vSphere, Hardware
Education
Purdue University 2002 — 2006
Bachelor of Science (B.S.), Computer and Information Technology
Rochester Institute of Technology February 2015 - Present
Interactive Intelligence June 2015 - August 2015
Rochester Institute of Technology August 2014 - June 2015
SunGard Financial Systems June 2013 - August 2014
Persistent Systems March 2011 - June 2013
vCustomer November 2009 - August 2010
Skills
Manual Testing, Unix, Java, Shell Scripting, Troubleshooting, Test Automation, Regression Testing, Software Quality..., Oracle, Microsoft SQL Server, Python, PL/SQL, SDLC, Linux, Unix Shell Scripting, Web Testing, Core Java, Testing, Databases, Functional Testing, Django, Web Services, C, Unix Operating Systems, Microsoft Hyper-V server, Design Patterns, Scrum, Selenium WebDriver, SoapUI, Technical Support, System Administration, Web Content Management, CentOS, Capital Markets, Pairs Trading, ECN, Microsoft Exchange, Perfmon, Data Processing, HTML, CSS
Education
Rochester Institute of Technology 2014 — 2016
Master's Degree, Software Engineering, 3.76
CDAC - ACTS 2010 — 2011
PG Diploma, Computers, B
GSMCOE 2004 — 2008
Bachelor of Engineering (BE), Computer Science
Interactive Intelligence December 2013 - Present
Interactive Intelligence June 2013 - November 2013
PPL Corporation June 2012 - August 2012
Skills
VMware, Perl, Linux
Education
Rochester Institute of Technology 2010 — 2013
B.S. Applied Networking & Systems Administration
Interactive Intelligence June 2015 - Present
Interactive Intelligence June 2013 - June 2015
Orr Fellowship January 2014 - March 2015
Nielsen May 2012 - August 2012
Hat World / Lids.com May 2011 - August 2011
Stuart & Branigin LLP February 2011 - June 2011
Indianapolis Colts May 2010 - August 2010
Skills
Leadership, Microsoft Office, PowerPoint, Data Analysis, Microsoft Excel, Event Planning, Marketing, Public Speaking, Microsoft Word, Social Media, Time Management, Market Research, Social Media Marketing, Team Leadership, Research, Social Networking, Customer Service, Teamwork, Higher Education, Marketing Communications, Spanish, Entrepreneurship, Public Relations, Facebook, Marketing Strategy, Event Management, Advertising, Fundraising, Salesforce.com, Management, Email Marketing, Project Management, Sales, Strategic Planning, Access, Analysis, Competitive Analysis, Online Marketing, Training, Budgets, CRM, Business Development, Marketing Research, Digital Marketing, Communication, Sales Operations, Cloud Computing, Networking, Sales Process
Education
Purdue University - Krannert School of Management 2009 — 2013
B.S., Management, Senior
Interactive Intelligence January 2013 - Present
Expedient Data Centers August 2011 - January 2013
Skills
Windows Server, Technical Support, Troubleshooting
Education
Purdue University 2001 — 2006
Bachelor of Science, Computer Technology/Computer Systems Technology
Independent ININ Consultant September 2015 - Present
denisesbates@gmail.com April 2011 - September 2015
Interactive Intelligence February 2008 - March 2011
Tier Technologies September 1998 - January 2008
EPOS Corporation 1998 - 2003
Skills
Application Design, Software Project..., Software Training, Call Center, Documentation, Customer Service, Budgeting, VoIP, Software Documentation, Call Centers, Project Management, Telecommunications, IVR, Budgets, Unified Communications, Software Design, Customer Experience, Telephony, ACD, Enterprise Software, CTI, Contact Centers, CRM, Professional Services, Technical Support, Vendor Management, Workforce Management, SaaS, Integration, Training, SIP, Hands-on Training, Cloud Computing, Management
Education
Samford University 1984 — 1987
BS, Paralegal Studies
University of Alabama at Birmingham 1981 — 1983
Pre-Nursing, Pre-Nursing
Gadsden High School 1976 — 1981
High School Diploma with Honors
Eura Brown
Publicis LifeBrands Medicus March 2015 - Present
AbelsonTaylor June 2014 - March 2015
SapientNitro June 2013 - June 2014
Bradley and Montgomery February 2012 - June 2013
Bohlsen Group June 2010 - February 2012
Interactive Intelligence March 2009 - June 2010
NuOrbit Media September 2008 - February 2009
dgs Marketing Engineers May 2007 - August 2008
Skills
Marketing Strategy, Public Relations, Adobe Creative Suite, Project Management, Account Management, Copywriting, Web Content, Media Relations, CRM, Marketing Communications, Facebook, Marketing, Newsletters, Integrated Marketing, Event Management, Social Media Marketing
Education
Western Kentucky University 2005 — 2007
Advertisng, Public Relations and Theatre
Roosevelt University 2004 — 2005
Musical Theatre
EDI Health Group - Dentalxchange September 2014 - Present
Pinnacle Claims Management, Inc. June 2013 - September 2014
Interactive Intelligence November 2012 - June 2013
Applied Medical May 2010 - September 2012
HireRight September 2006 - May 2010
Message Vision June 2006 - September 2006
Sunstar Coldwell Banker Realty May 2005 - March 2006
State College of Florida October 2004 - May 2005
Lantronix July 2000 - September 2004
Saddleback Community College January 1997 - March 2000
Skills
Troubleshooting, SharePoint, Active Directory, Windows Server, Hardware, Servers, System Administration, TCP/IP, XP, Salesforce.com, Network Administration, Outlook, Microsoft Word, Microsoft Office, Computer Hardware, VPN, Databases, Group Policy, Access, SnagIt, WebEx, VoIP, SQL, Windows, Visio, HTML, PowerPoint, Java, XML, Administration, Documentation, Backup Exec, Authoring Tools, Articulate Presenter, SCORM, Camtasia, Windows Server 2003, Excel, Veritas Net Backup, Help Desk Management, Windows Network..., Technical Staff..., Distance Learning, Web-based Training, Job Aids, Blackboard, GoToMeeting, Training, Content Development, Windows XP
Education
Northeastern University 2010 — 2010
SQL, SQL, 4.0
Saddleback College 1998 — 2000
Associates, Network Administration
McNeilus Truck and Manufacturing, Inc. August 2015 - Present
Interactive Intelligence February 2012 - July 2015
The Paint Crew August 2011 - March 2012
Purdue March 2010 - February 2012
KLO Investigative Solutions December 2010 - August 2011
Skills
C#, HTML, SQL, MS Office Suite, Databases, Network Administration, Hardware, ASP.NET, IIS, Linux, Microsoft Word, Microsoft Office
Education
Purdue University 2007 — 2012
Bachelor of Science, Computer & Information Technology (Network Engineering)
Teradata September 2006 - Present
RealMed January 2002 - September 2006
Interactive Intelligence November 2000 - October 2001
Crowe Horwath LLP June 1997 - September 2000
Skills
Object Oriented Design, Web Applications, Software Development, Testing, C#, Perl, JavaScript, Relational Databases, Java, SLDC
Education
Purdue University 1992 — 1997
Bachelor of Science (B.S.), Computer Science
NAVSEA July 2010 - Present
Interactive Intelligence June 2009 - August 2009
InfraWare July 2008 - August 2008
InfraWare May 2008 - July 2008
Skills
C#, PHP, JavaScript, Databases, Python, Java, Software Engineering, Web Design, Graphic Design, Social Media Marketing
Education
Rose-Hulman Institute of Technology 2006 — 2010
Bachelor of Science, Software Engineering
Freelance January 2012 - Present
Freelance 2011 - Present
Lockheed Martin, SSC February 2015 - July 2015
Vanguard July 2010 - December 2010
Performance Development Group February 2010 - August 2010
BearingPoint, Inc. March 2001 - October 2007
Qwest Interactive August 2000 - March 2001
Interactive Intelligence January 1999 - March 2001
Merck & Co., Inc. May 1996 - July 2000
Berkeley-Judge Training July 1998 - October 1998
Skills
Multimedia, Digital Media, Motion Graphics, Web Design, Art Direction, Video Production, Video, Video Camera, Post Production, Mac, Photoshop, Illustrator, Final Cut Pro, After Effects, Lightroom, Flash, Photography, User Interface Design, User Interface, Graphic Design, Advertising
Education
Rochester Institute of Technology 1994 — 1995
Advanced Graduate Certificate, Interactive Media Design
Rochester Institute of Technology 1994 — 1994
Workshops Series, Computer Graphics Design
Rochester Institute of Technology 1986 — 1990
Bachelor of Science, Film/Video (Cinematography)
Marple-Newtown 1983 — 1986
ProTrans June 2015 - Present
Caterpillar Inc. May 2014 - May 2015
Interactive Intelligence January 2014 - May 2014
The Braun Corporation May 2013 - July 2013
The Braun Corporation May 2012 - August 2012
The Braun Corporation May 2011 - August 2011
The Braun Corporation May 2010 - August 2010
The Braun Corporation October 2009 - May 2010
BP June 2008 - August 2009
Skills
Microsoft Office, Product Development, PowerPoint, Microsoft Excel, Microsoft Word, Customer Service, Social Media, Sales, Access, Marketing, Automotive, Management, Outlook, Market Research, Marketing Communications, Research, Sales Management, Marketing Strategy, Budgets, Project Management, Purchasing, SugarCRM, SAP, Customer Satisfaction, Leadership, Program Management, Time Management
Education
Purdue University 2010 — 2014
Bachelor of Science (BS), Organizational Leadership and Supervision
NextGear Capital August 2014 - Present
Interactions Corporation July 2009 - August 2014
FusionSoft, LLC May 2008 - January 2011
Fusion Alliance December 2001 - May 2008
OneAmerica 2006 - 2007
Sallie Mae 2001 - 2006
Interactive Intelligence 2000 - 2001
Anthem 1998 - 2000
Purdue University 1993 - 1998
Education
Purdue University 1989 — 1993
Purdue University 1989 — 1993
Computer Electrical Engineering
Purdue ACM Sigapp May 2015 - Present
Microsoft May 2015 - August 2015
App Press LLC September 2014 - November 2014
Interactive Intelligence May 2014 - September 2014
Purdue University January 2014 - May 2014
Skills
Java, Node.js, Android Development, Agile Methodologies, APIs, Python, C++, Git, Outlook, C, Programming, Linux, Source Depot, JavaScript
Education
Purdue University 2012 — 2016
Bachelor of Science (BS), Computer Science
Saint Joseph's High School 2008 — 2012
3.98
Interactive Intelligence June 2010 - Present
Interactive Intelligence June 2009 - August 2009
Rockwell Collins June 2008 - August 2008
Skills
C#, .NET, Visual Studio, Java, Eclipse, Objective-C, Xcode, iPhone, iPhone development, Continuous Integration, Jenkins, Code Review, JIRA, Confluence, Windows, Mac OS X, Debian/Ubuntu
Education
Rose-Hulman Institute of Technology 2006 — 2010
Bachelor Science, Software Engineering, Computer Science, Minor in Economics
Interactive Intelligence June 2015 - Present
Epic June 2014 - August 2014
Blackbaud/eTapestry June 2013 - October 2013
Rose-Hulman Institute of Technology August 2012 - May 2013
Skills
Java, C#, C, VB.NET, JavaScript, PHP, HTML, CSS, Visual Studio, Eclipse, Linux, SQL, MySQL, JUnit, VSTO, Continuous Integration, Jenkins, WPF, XAML, Ruby
Education
Rose-Hulman Institute of Technology 2011 — 2015
Bachelor of Science (B.S.), Computer Science and Mathematics, 3.79/4.00
Interactive Intelligence June 2014 - Present
Bristol-Myers Squibb June 2008 - December 2013
SGI (Silicon Graphics, Inc.) June 2007 - June 2008
Radian February 2007 - June 2007
EMC Corporation November 2004 - August 2006
Agere Systems January 2001 - September 2004
International Network Services August 2002 - December 2003
Lucent Technologies October 2000 - August 2002
Delaware Valley Internet February 2000 - October 2000
Quatro Systems June 1999 - February 2000
Skills
NetApp Filers, Data ONTAP, Storage Area Networks, Storage Management, Brocade Fibre Switches, Cisco Technologies, NFS, SMB, EMC Storage, Linux, TCP/IP, Change Management, VMware ESX, Windows Server, Disaster Recovery, Replication, iSCSI, Unix, DHCP, Operating Systems, Networking, SNMP, Data Privacy, Project Planning, Solaris, IEEE 802.11, Layer 2, SAN
Education
Rutgers University 1977 — 1981
B.A., Geology
South Hunterdon Reg. H.S. 1972 — 1974
Interactive Intelligence October 2013 - Present
Wyndham Worldwide / RCI May 2013 - October 2013
Rolls-Royce North America February 2004 - May 2013
Australian Gold, LLC March 2000 - February 2004
IBM Corp. January 1999 - March 2000
Skills
Procurement, Strategic Sourcing, Supply Management, Purchasing, Global Sourcing, Outsourcing, Spend Analysis, E-procurement, Vendor Management, Supply Chain Management, Change Management, Supply Chain, Process Improvement, Supplier Negotiation, Supplier Development, Supplier Evaluation, Contract Management, Contract Negotiation, Operations Management, Management, Strategy, Sourcing, Negotiation, Business Process..., Aerospace, eSourcing, SAP, Continuous Improvement, Program Management, Cross-functional Team..., IT Procurement, Project Planning, Cost Benefit, Information Technology, Risk Management, Six Sigma, Team Leadership, Forecasting, Manufacturing, Logistics, Purchasing Processes, Ariba, ERP, MS Project, Stakeholder Management, Microsoft Dynamics AX
Education
Purdue University
Bachelor of Science (B.S.), Computer and Information Technology
Fusion Alliance September 2012 - Present
Steak n Shake August 2011 - September 2012
My Health Care Manager November 2010 - June 2011
Interactive Intelligence 2008 - 2008
Skills
.NET, Web Development, C#, Database Design, Software Engineering, Software Development, Visual Studio, Microsoft SQL Server, ASP.NET MVC, JavaScript, jQuery, CSS, Python, Java, C, Programming, Node.js, Backbone.js, Oracle, VB.NET
Education
Rose-Hulman Institute of Technology 2006 — 2010
B.S., Computer Science
Oklahoma School of Science and Mathematics 2004 — 2006
High School Diploma
Northstar Export Company December 2003 - Present
Interactive Intelligence January 1999 - February 2002
Skills
Negotiation, Operations Management, Sales Management, Marketing, Project Management, Project Planning
Education
San Francisco State University 1985 — 1988
Theater Arts
Interactive Intelligence April 2011 - Present
Chameleon Consulting May 2002 - Present
ASAP Automation 2001 - 2002
Financialware 1999 - 2001
Made2Manage 1996 - 1999
mdbs 1990 - 1994
Micro Data Base Systems 1990 - 1994
Skills
PMP, SQL
Education
Rose-Hulman Institute of Technology 1984 — 1988
BS, Conputer Science
Interactive Intelligence August 2013 - Present
EnterScape August 2010 - July 2013
Beckman Coulter, Inc. March 2000 - October 2011
Skills
Software Development, C++, C, C#, ASP.NET MVC, Delphi, Visual Studio, Software Engineering, Programming, Troubleshooting, Computer Science, Software Design, .NET, Algorithms
Education
Rose-Hulman Institute of Technology 1996 — 2000
BS, Computer Science
Interactive Intelligence January 2010 - Present
Interactive Intelligence November 2006 - April 2010
Interactive Intelligence June 2004 - November 2006
Interactive Intelligence October 1999 - June 2004
Interactive Intelligence November 1995 - October 1999
Software Artistry, Inc May 1992 - November 1995
GE 1989 - 1992
Skills
Cloud Computing, IVR, Unified Communications, SaaS, C#, Software Development, VoIP, Enterprise Software, CTI, Telephony, Solution Architecture, Software Project..., SIP, Integration, Telecommunications, Pre-sales, Software Design, Professional Services, Solution Selling, Product Management
Education
Purdue University
B.S., Math & Computer Science
Interactive Intelligence July 2010 - Present
Town of Brownsburg Indiana January 2008 - March 2010
Renaissance Engineering Company February 1992 - January 2008
Ashton Group 2004 - 2006
Skills
Project Management, Server Management, Network Administration, Windows Server, VoIP, Data Center, Cloud Computing, Active Directory, Network Design, Virtualization, Security, Disaster Recovery, VMware, Telecommunications, Troubleshooting, Microsoft Exchange, Vendor Management, Microsoft SQL Server, Software Project..., Networking, Computer Hardware, System Administration, Switches, Integration, Firewalls, Cisco Technologies, Network Security, Servers, Microsoft Technologies, Wireless Networking, Wireless, Technical Support, Linux
Education
Purdue University 1986 — 1990
BSEE, ELECTRICAL ENGINEERING
Bishop Noll High School
Interactive Intelligence November 2013 - Present
WXIN/WTTV September 1997 - November 2013
WTTV-Sinclair Broadcast Group September 1997 - September 2002
Mayflower Transit April 1995 - September 1997
Howard Sams Publishing Company March 1990 - April 1995
Skills
Advertising, Graphic Design, Photoshop, Video, Graphics, Illustrator, InDesign, Layout, Brochures, QuarkXPress
Education
Purdue University 1984 — 1989
BFA, Fine Arts/Design
ExxonMobil May 2012 - Present
ExxonMobil January 2009 - April 2012
Interactive Intelligence August 2008 - December 2008
ExxonMobil July 2005 - July 2008
Skills
IT Audit, Cisco Technologies, TCP/IP, Networking, Microsoft Office, Windows, SQL, Troubleshooting, Linux, Windows Server, Data Analysis, Active Directory
Education
Purdue University 2001 — 2005
Bachelor of Science (B.S.), Computer Systems Networking and Telecommunications
Purdue University 2001 — 2005
Associate of Science (A.S.), Computer Technology/Computer Systems Technology
SonaCare Medical, LLC June 2014 - Present
SonaCare Medical, LLC (formerly US HIFU) January 2011 - June 2014
Interactive Intelligence April 2008 - January 2011
Focus Surgery, Inc (A SonaCare Medical company) February 2005 - April 2008
Focus Surgery, Inc. May 2004 - September 2004
Pender Technology May 2003 - August 2003
Skills
C#, C/C++, OpenGL, Java, Windows, Medical Systems, Software Design, Medical Devices, XML, .NET, SQL Server, Visual Studio, JavaScript, ASP.NET, SQL, Software Development, Object Oriented Design, MFC, WPF, OOP, Visual C++, Software Engineering, Perforce, JIRA, FDA, ISO, Databases, Microsoft SQL Server, C++, Product Development
Education
Rose-Hulman Institute of Technology 2001 — 2005
BS, Computer Science
Weilenman Studios, Inc. July 2013 - Present
Interactive Intelligence May 2011 - July 2013
ofcdesk llc October 2010 - May 2011
Pulse Creative Partners Inc. September 2009 - September 2010
Skills
CSS3, HTML5, ASP.NET MVC, Javascript, jQuery, AngularJS, CSS, HTML 5, Web Design, Web Development, User Interface Design, User Experience, XHTML, User Interface, JavaScript
Education
Purdue University 2005 — 2009
Bachelor of Science, Computer Graphics Technology
Interactive Intelligence September 2012 - Present
Dialogic October 2006 - May 2012
Intel June 2001 - September 2006
Voice Technologies Group August 1998 - May 2001
Siemens June 1997 - August 1998
Skills
Programming, Telecommunications, Networking, Device Drivers, Board Support Package, Embedded Operating..., Embedded Systems, ISDN, SIP Trunking, Linux, VxWorks, Rational, Visio, JavaScript
Education
Syracuse University 2003 — 2006
M.S., Telecomunications and Network Management
Rochester Institute of Technology 1994 — 1999
B.S, Computer Engineering
Iroquois High School
Interactive Intelligence September 2013 - Present
Interactive Intelligence June 2013 - September 2013
Interactive Intelligence October 2010 - June 2013
Interactive Intelligence 2005 - 2006
Interactive Intelligence 2004 - 2005
Interactive Intelligence 2000 - 2004
Engineering Animation Inc. June 1995 - May 2000
Skills
C#, Software Design, Visual Studio, Software Development, Software Engineering, .NET, Unit Testing, XML, Object Oriented Design, Architecture, WPF, Windows, Programming, Software Project..., Team Management, Leadership
Education
University of Utah 1993 — 1995
MS, Computer Science
Rose-Hulman Institute of Technology 1989 — 1993
BS, Computer Science
Interactive Intelligence January 2015 - Present
Interactive Intelligence March 2014 - December 2014
Interactive Intelligence August 2012 - February 2014
Interactive Intelligence August 2011 - July 2012
Interactive Intelligence January 2010 - July 2011
Interactive Intelligence January 2007 - December 2009
Interactive Intelligence January 2006 - December 2006
Skills
IVR, CTI, ACD, Contact Centers, SaaS, Unified Communications, SIP, Call Center, VoIP, Telephony, Cloud Computing, Workforce Management, Requirements Analysis, Microsoft SQL Server, Pre-sales, Salesforce.com, Telecommunications, Professional Services
Education
Purdue University - Krannert School of Management 2002 — 2005
Bachelor of Science (B.S.), Management Information Systems, General
Interactive Intelligence April 1999 - Present
Education
Rose-Hulman Institute of Technology 1979 — 1983
BSEE, Electrical Engineering, Computer Science
Mutual Mobile July 2014 - Present
LeanMeanTech November 2012 - June 2014
Eric Brynsvold Mobile Development June 2011 - November 2012
National Instruments October 2008 - June 2011
National Instruments July 2008 - October 2008
Rose-Hulman IAIT Help Desk May 2005 - May 2008
Rose-Hulman Homework Hotline September 2004 - May 2008
Interactive Intelligence June 2007 - August 2007
Rockwell Collins March 2006 - August 2006
Energy Efficient Solutions June 2005 - August 2005
Skills
Android, Software Engineering, Java, JavaScript, XML, PHP, Testing, Visual Studio, Mobile Platforms, Mobile Software, Mobile Applications, MySQL, SQL, Programming, Software Design, Labview, SQLite, JSON, Git, Eclipse, Mobile Technology, Mobile Devices, Smartphones, Threads, REST, HTML5, Subversion, Data Structures, HTML, OOP, Software Development, Object Oriented Design, .NET, AJAX, jQuery, Windows, CSS, Agile, Application Development, Debugging, Android SDK, Android Development, Android Studio
Education
Rose-Hulman Institute of Technology 2004 — 2008
BS, Software Engineering, Computer Science
Cedar Hill High School
Cedar Hill High School
Interactive Intelligence November 2013 - Present
TeraGo Networks November 2010 - August 2013
TELUS June 2009 - October 2010
MTS Allstream 2006 - 2008
Bell 1992 - 2005
Skills
Solution Selling, Unified Communications, Account Management, Telecommunications, Wireless, Managed Services, Direct Sales, VoIP, New Business Development, Sales Management, IP, MPLS, Key Account Management, B2B, Sales Process, Channel Partners, Co-location, Management, Professional Services, Sales, Salesforce.com, Selling, Strategic Partnerships, Telephony, Business Development, Mobile Devices, Cloud Computing, Call Centers, SIP Trunking, Customer Retention
Education
Ryerson University 1992 — 1996
Business Management
Ryerson University
Business, Management, Marketing, and Related Support Services
Wheelhouse Enterprises June 2013 - Present
Interactive Intelligence November 2009 - May 2013
Skills
Visual Studio, Eclipse, Subversion, Ruby, C++, C#, SQL, PHP, IIS, Perl, Java, ASP.NET MVC, Python, Perforce, Object Oriented Design
Education
Rose-Hulman Institute of Technology 2006 — 2009
BS, Computer Science
Interactive Intelligence July 2014 - Present
Stauder Technologies July 2010 - June 2014
URS Corporation February 2010 - July 2010
Boeing November 2003 - February 2010
Skills
Engineering, Software Development, Robotics, Software Engineering, Embedded Systems, Integration, Distributed Systems, C, C++, C#, .NET, .NET CLR, WPF, Agile Methodologies, SQL, Sensors, System Architecture, Systems Engineering, Subversion, Software Design, Java, Linux
Education
University of Missouri-Rolla 2007 — 2008
MS, Engineering Management
Rose-Hulman Institute of Technology 2002 — 2004
MS, Electrical Engineering
Rose-Hulman Institute of Technology 1998 — 2002
BS, Computer Engineering
Google May 2015 - August 2015
Interactive Intelligence June 2013 - December 2013
Rochester Institute of Technology March 2013 - May 2013
Rochester Institute of Technology September 2011 - November 2011
UNC Charlotte June 2011 - August 2011
Skills
Computer Science, Python, Java, Algorithms, Eclipse, Software Development, Data Structures, Linux, Software Engineering, TestComplete, Test Automation, Regression Testing, JavaScript, LaTeX, Haskell, C++, Matlab
Education
Rochester Institute of Technology 2010 — 2016
Bachelor / Master of Science, Computer Science, 3.63
University of Illinois at Urbana-Champaign August 2012 - Present
Microsoft May 2015 - August 2015
Johns Hopkins University June 2013 - July 2013
MIT Lincoln Laboratory June 2012 - August 2012
Rose-Hulman Institute of Technology September 2011 - May 2012
Interactive Intelligence June 2011 - August 2011
Terre Haute Symphony Orchestra 2005 - 2011
Alcoa June 2010 - August 2010
Skills
Python, Machine Learning, Algorithms, Programming, Natural Language..., Java, Computer Science, C, Artificial Intelligence, Linux, Eclipse, LaTeX, Matlab
Education
University of Illinois at Urbana-Champaign 2014 — 2019
Doctor of Philosophy (PhD), Computer Science
University of Illinois at Urbana-Champaign 2012 — 2014
MS, Computer Science
Rose-Hulman Institute of Technology 2008 — 2012
BS, Computer Science
Interactive Intelligence January 2014 - Present
Education
Rochester Institute of Technology
Bachelor of Science (BS), Computer Software Engineering
Ascendant Engineering Solutions 2012 - Present
Interactive Intelligence 2011 - 2011
Skills
Software Engineering, C++, C#, C, Java, Software Development, Visual Studio, Embedded Systems
Education
Rose-Hulman Institute of Technology 2008 — 2012
Bachelor of Science (BS), Computer Engineering with a Double Major in Computer Science
Delta Mobile Systems January 2015 - Present
Ontario Systems November 2012 - October 2013
Interactive Intelligence May 2011 - August 2011
KS Computers June 2010 - August 2010
Skills
UI Development, Rendering Engines, Computer Graphics, Algorithm Design, Thinking Outside The Box, User Interface Design, Software Engineering
Education
Rose-Hulman Institute of Technology 2008 — 2012
Bachelor of Science (BS), Computer Science
Kodak Alaris June 2015 - Present
Interactive Intelligence August 2014 - December 2014
Ortho Clinical Diagnostics May 2013 - December 2013
Ortho Clinical Diagnostics July 2012 - September 2012
The Gruttadauria Bakery 2008 - 2012
Skills
C#, Microsoft SQL Server, C, C++, Java, Microsoft Office, Unix Operating Systems, Python, Perl, PostgreSQL, Unix Shell Scripting, Android Development, HTML 5, CSS, Labview, AutoCAD, Awk, JDBC, Visual Studio, TestComplete, PHP, Hyper-V, Windows Phone, Unix
Education
Rochester Institute of Technology 2010 — 2015
Bachelor of Science (BS), Computer Science, 3.61
Greece Athena High School 2006 — 2010
Honors Diploma with Advanced Designation
Epic July 2009 - Present
Rose-Hulman Ventures September 2008 - June 2009
Interactive Intelligence June 2008 - August 2008
Skills
SQL, T-SQL, PL/SQL, Software Development, Crystal Reports
Education
Rose-Hulman Institute of Technology 2005 — 2009
Bachelor of Science (B.S.), Computer Software Engineering
Interactive Intelligence
Skills
Software Development
Education
Purdue University 1997 — 2001
Bachelor's degree, Computer Systems Networking and Telecommunications
Interactive Intelligence June 2010 - Present
Skills
Software support, System Administration, Troubleshooting, Customer Service, Interaction Center..., Change Control
Education
Purdue University 2005 — 2009
Bachelor of Science (BS), Computer and Information Technology
Interactive Intelligence January 2015 - Present
Interactive Intelligence June 2010 - January 2015
Skills
Ruby, Ruby on Rails, Perforce, RubyMine, C#, Java, PHP, Perl, Software Development, Microsoft SQL Server, Visual Studio, JavaScript, AngularJS
Education
Rose-Hulman Institute of Technology 2006 — 2010
Bachelor of Science (BS), Computer Science
Interactive Intelligence April 2012 - May 2015
Freelance Mobile App Development January 2012 - June 2012
Industrial Training University October 2009 - March 2012
Rose-Hulman Institute of Technology September 2004 - May 2009
Education
Rose-Hulman Institute of Technology 2004 — 2009
Bachelor's degree, Computer Science, Software Engineering