Interactive Intelligence
Industry: Telecommunications company
DescriptionInteractive Intelligence was a telecommunications software and cloud computing development company that provided unified business communications solutions for call centers, Voice over IP companies, and business process automation. Founded: October 1994 Headquarters: Indianapolis, Indiana, United States CEO: Donald E Brown (Apr 1995–) Number of employees: 2,000 (2016) Founders: Donald E. Brown, David Stonehouse Parent organization: Interactive Intelligence Group, Inc. Subsidiaries: Interactive Intelligence International Inc, ININ UK ltd,
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Interactive Intelligence Employees
Employee
Years
Job
Industry
Robert Floyd Robert Floyd's Interactive Intelligence Experience 2007 - 2008
Job Director of Digital Marketing at CNO Financial Group
Industry Insurance
Experience
CNO Financial Group December 2013 - Present
Exact Target August 2013 - December 2013
Fusion Alliance June 2013 - December 2013
Washington National Insurance Company February 2013 - June 2013
Rob Floyd Designs August 2012 - February 2013
National Government Services October 2008 - August 2012
Aquent 2008 - 2009
Interactive Intelligence 2007 - 2008
Aquent 2004 - 2006
Rob Floyd Designs 2001 - 2004
Skills
Web Analytics, Photoshop, Illustrator, InDesign, Dreamweaver, Flash, Comic Book Illustration, Information Design, Web Application Design, Web Design, Mobile Web Design, Graphic Design, Social Networking Sites, Brochures, Newsletters, User Experience, Posters, Marketing, Adobe Creative Suite, Advertising, Layout, Adobe Fireworks, Image Manipulation, Publications, Flyers, XHTML, CSS, Graphics, CMS, User Interface Design, Information Architecture, Usability, Interaction Design, User-centered Design, Wire Framing, User Experience Design, Usability Engineering, WordPress, Web Development, Visual Design, Visual Communication, User Interface, Leadership, Management, Digital Marketing, HTML
Education
Southwest Baptist University 1987 — 1989
Wabash College 1986 — 1987
Attica High School 1982 — 1986
CNO Financial Group December 2013 - Present
Exact Target August 2013 - December 2013
Fusion Alliance June 2013 - December 2013
Washington National Insurance Company February 2013 - June 2013
Rob Floyd Designs August 2012 - February 2013
National Government Services October 2008 - August 2012
Aquent 2008 - 2009
Interactive Intelligence 2007 - 2008
Aquent 2004 - 2006
Rob Floyd Designs 2001 - 2004
Skills
Web Analytics, Photoshop, Illustrator, InDesign, Dreamweaver, Flash, Comic Book Illustration, Information Design, Web Application Design, Web Design, Mobile Web Design, Graphic Design, Social Networking Sites, Brochures, Newsletters, User Experience, Posters, Marketing, Adobe Creative Suite, Advertising, Layout, Adobe Fireworks, Image Manipulation, Publications, Flyers, XHTML, CSS, Graphics, CMS, User Interface Design, Information Architecture, Usability, Interaction Design, User-centered Design, Wire Framing, User Experience Design, Usability Engineering, WordPress, Web Development, Visual Design, Visual Communication, User Interface, Leadership, Management, Digital Marketing, HTML
Education
Southwest Baptist University 1987 — 1989
Wabash College 1986 — 1987
Attica High School 1982 — 1986
Amy Van Soelen Amy Van Soelen's Interactive Intelligence Experience July 2013 - Present
Job Education Specialist at Interactive Intelligence
Industry Computer Software
Experience
Interactive Intelligence July 2013 - Present
Interactive Intelligence August 2011 - August 2013
Interactive Intelligence August 2010 - August 2011
Skills
Recruiting, Schedule Control, Applicant Tracking..., Recruitment Tools, System Administration, Human Resources, Onboarding, HRIS, College Recruiting, Workforce Planning, New Hire Orientations, Deferred Compensation, Taleo, Benefits Administration, Talent Acquisition, Management, Program Management, Cloud Computing, Salesforce.com
Education
Stephens College
Interactive Intelligence July 2013 - Present
Interactive Intelligence August 2011 - August 2013
Interactive Intelligence August 2010 - August 2011
Skills
Recruiting, Schedule Control, Applicant Tracking..., Recruitment Tools, System Administration, Human Resources, Onboarding, HRIS, College Recruiting, Workforce Planning, New Hire Orientations, Deferred Compensation, Taleo, Benefits Administration, Talent Acquisition, Management, Program Management, Cloud Computing, Salesforce.com
Education
Stephens College
Rivarol Vergin Rivarol Vergin's Interactive Intelligence Experience November 2006 - Present
Job Senior Speech Scientist at Interactive Intelligence
Industry Computer Software
Experience
Interactive Intelligence November 2006 - Present
Vancouver British Columbia June 2002 - June 2006
Wingcast June 2000 - July 2002
Skills
Digital Signal..., Speech Recognition, Testing, Algorithms, Embedded Systems, Machine Learning, Python, Software Engineering, C++, Perl
Education
National Institute of Research 1990 — 1995
PhD, Telecommunications, Speech Recognition
Ecole Polytechnique de Montreal 1988 — 1990
Master of Science (MSc) Telecommunications, Information Theory
Interactive Intelligence November 2006 - Present
Vancouver British Columbia June 2002 - June 2006
Wingcast June 2000 - July 2002
Skills
Digital Signal..., Speech Recognition, Testing, Algorithms, Embedded Systems, Machine Learning, Python, Software Engineering, C++, Perl
Education
National Institute of Research 1990 — 1995
PhD, Telecommunications, Speech Recognition
Ecole Polytechnique de Montreal 1988 — 1990
Master of Science (MSc) Telecommunications, Information Theory
Philippe Roy's Interactive Intelligence Experience March 2013 - December 2013
Job Solutions architect at Adacel
Industry Information Technology and Services
Experience
Interactive Intelligence March 2013 - December 2013
Nuance Communications June 2009 - January 2013
Manulife Financial March 2008 - June 2009
Deltagreen USA June 2000 - May 2007
IBM April 1999 - June 2000
Proxicom July 1998 - March 1999
IBM September 1996 - April 1998
Skills
Java, Eclipse, Agile Methodologies, OOP, Speech Recognition, Subversion, Microsoft SQL Server, Scrum, Servlets, SDLC, Unix, Requirements Analysis, Enterprise Architecture, VoIP, JUnit, Requirements Gathering, JSP, IVR, SIP, Business Analysis, VXML, C++, Hibernate, JBoss Application Server, Visual Basic, JAXB, XSLT, JSON, IP, RDBMS, C, Rational Team Concert, J2EE Application..., Waterfall, Visual C++, Patents, OS X, Wireshark, Text-to-Speech, Agile Application..., TCP/IP protocols, MSSQL, Visual C#, SAPI, J2ME Development, MRCP, TestNG
Education
Université Laval / Laval University 1988 — 1990
University of Ottawa / Université d'Ottawa 1986 — 1988
Cegep de l'Outaouais 1985 — 1986
College St-Alexandre 1980 — 1985
High-school
Interactive Intelligence March 2013 - December 2013
Nuance Communications June 2009 - January 2013
Manulife Financial March 2008 - June 2009
Deltagreen USA June 2000 - May 2007
IBM April 1999 - June 2000
Proxicom July 1998 - March 1999
IBM September 1996 - April 1998
Skills
Java, Eclipse, Agile Methodologies, OOP, Speech Recognition, Subversion, Microsoft SQL Server, Scrum, Servlets, SDLC, Unix, Requirements Analysis, Enterprise Architecture, VoIP, JUnit, Requirements Gathering, JSP, IVR, SIP, Business Analysis, VXML, C++, Hibernate, JBoss Application Server, Visual Basic, JAXB, XSLT, JSON, IP, RDBMS, C, Rational Team Concert, J2EE Application..., Waterfall, Visual C++, Patents, OS X, Wireshark, Text-to-Speech, Agile Application..., TCP/IP protocols, MSSQL, Visual C#, SAPI, J2ME Development, MRCP, TestNG
Education
Université Laval / Laval University 1988 — 1990
University of Ottawa / Université d'Ottawa 1986 — 1988
Cegep de l'Outaouais 1985 — 1986
College St-Alexandre 1980 — 1985
High-school
Daniel Song Daniel Song's Interactive Intelligence Experience November 2013 - October 2014
Job Senior Sales Engineer, Adapt Telephony Services, LLC.
Industry Computer Software
Experience
Adapt Telephony Services, LLC December 2014 - Present
Interactive Intelligence November 2013 - October 2014
Interactive Intelligence November 2011 - November 2013
Interactive Intelligence June 2010 - November 2011
Interactive Intelligence April 2007 - May 2010
Alliance Systems March 2003 - April 2007
AppliedMicro January 2002 - February 2003
Skills
SaaS, IVR, ACD, VoIP, Active Directory, Unified Communications, Call Centers, Management, Cloud Computing, Telephony, Telecommunications, Enterprise Software, Professional Services, SIP, Contact Centers, IP, Data Center, CTI, Solution Selling, Vendor Management, Managed Services, Integration, Strategy, Project Management, Leadership, Consulting, Process Improvement, CRM, Pre-sales, Cross-functional Team..., PMP
Education
The George Washington University - School of Business 2009 — 2011
M.B.A., Management
University of California, San Diego 1997 — 2001
B.A., Interdisciplinary Computing
Adapt Telephony Services, LLC December 2014 - Present
Interactive Intelligence November 2013 - October 2014
Interactive Intelligence November 2011 - November 2013
Interactive Intelligence June 2010 - November 2011
Interactive Intelligence April 2007 - May 2010
Alliance Systems March 2003 - April 2007
AppliedMicro January 2002 - February 2003
Skills
SaaS, IVR, ACD, VoIP, Active Directory, Unified Communications, Call Centers, Management, Cloud Computing, Telephony, Telecommunications, Enterprise Software, Professional Services, SIP, Contact Centers, IP, Data Center, CTI, Solution Selling, Vendor Management, Managed Services, Integration, Strategy, Project Management, Leadership, Consulting, Process Improvement, CRM, Pre-sales, Cross-functional Team..., PMP
Education
The George Washington University - School of Business 2009 — 2011
M.B.A., Management
University of California, San Diego 1997 — 2001
B.A., Interdisciplinary Computing
Mark Piskadlo Mark Piskadlo's Interactive Intelligence Experience October 1998 - Present
Job Call Center/Unified Communications Professional Enabling Companies to make Customer Service a Competitive Weapon
Industry Telecommunications
Experience
Interactive Intelligence October 1998 - Present
Tivoli Systems (Formerly Software Artistry) October 1995 - October 1998
FormAtion Technologies May 1992 - November 1995
Skills
Sales Management, Call Center, ACD, Call Recording, IP PBX, Unified Messaging, Channel, CTI, IVR, Speech Recognition, Selling, Sales, Solution Selling, Call Centers, Call Logging, Customer Experience, Unified Communications, Cisco Technologies, Telecommunications, CRM, Professional Services, Direct Sales, Contact Centers, Cloud Computing, Enterprise Software, Sales Engineering, VoIP, Managed Services, SIP Trunking, SIP, Telephony, SaaS, Avaya, Workforce Management, Management, Salesforce.com, Lead Generation, Hosted Services, IP, Go-to-market Strategy, MPLS, Sales Process, Partner Management, Strategic Partnerships, WAN, Pre-sales, Software Industry
Education
University of Colorado Boulder 1985 — 1990
BS, Electrical Engineering
Interactive Intelligence October 1998 - Present
Tivoli Systems (Formerly Software Artistry) October 1995 - October 1998
FormAtion Technologies May 1992 - November 1995
Skills
Sales Management, Call Center, ACD, Call Recording, IP PBX, Unified Messaging, Channel, CTI, IVR, Speech Recognition, Selling, Sales, Solution Selling, Call Centers, Call Logging, Customer Experience, Unified Communications, Cisco Technologies, Telecommunications, CRM, Professional Services, Direct Sales, Contact Centers, Cloud Computing, Enterprise Software, Sales Engineering, VoIP, Managed Services, SIP Trunking, SIP, Telephony, SaaS, Avaya, Workforce Management, Management, Salesforce.com, Lead Generation, Hosted Services, IP, Go-to-market Strategy, MPLS, Sales Process, Partner Management, Strategic Partnerships, WAN, Pre-sales, Software Industry
Education
University of Colorado Boulder 1985 — 1990
BS, Electrical Engineering
Dustin Waldron's Interactive Intelligence Experience May 2014 - July 2014
Job Technical Consultant (Staff) at Crowe Horwath LLP
Industry Computer Software
Experience
Crowe Horwath LLP May 2015 - Present
Taylor University August 2012 - Present
Interactive Intelligence May 2014 - July 2014
Altamont Company May 2013 - August 2013
Skills
Computer Science, Programming, Python, Software Development, JavaScript, Java, C++, Eclipse, Calculus, Ruby on Rails, Android, SQL, HTML, MySQL, Linux, PHP, CSS, Data Structures, Algorithms, Test Complete, Databases, Agile Methodologies, Software Engineering, jQuery, AngularJS, Django, Microsoft Office, Microsoft Project, Microsoft Visio, Mathematics, Git, Bootstrap, C, Windows
Education
Taylor University 2012 — 2015
Bachelor of Science, Computer Science
Crowe Horwath LLP May 2015 - Present
Taylor University August 2012 - Present
Interactive Intelligence May 2014 - July 2014
Altamont Company May 2013 - August 2013
Skills
Computer Science, Programming, Python, Software Development, JavaScript, Java, C++, Eclipse, Calculus, Ruby on Rails, Android, SQL, HTML, MySQL, Linux, PHP, CSS, Data Structures, Algorithms, Test Complete, Databases, Agile Methodologies, Software Engineering, jQuery, AngularJS, Django, Microsoft Office, Microsoft Project, Microsoft Visio, Mathematics, Git, Bootstrap, C, Windows
Education
Taylor University 2012 — 2015
Bachelor of Science, Computer Science
Branden Wilson Branden Wilson's Interactive Intelligence Experience June 2013 - April 2014
Job Software Developer
Industry Computer Software
Experience
DeveloperTown May 2014 - Present
Interactive Intelligence June 2013 - April 2014
Sprezzat Inc. January 2013 - July 2013
Pinnacle Solutions Incorporated June 2012 - January 2013
Skills
Software Development, Java, C++, Ruby on Rails, Object Oriented Design, Android Development, Test Driven Development, JavaScript, SQL, Software Engineering, HTML, C, CSS, Linux, Windows, SAS, Ruby
Education
Indiana University-Purdue University at Indianapolis 2011 — 2014
Bachelor of Science (BS), Computer Science
The University of New Mexico 2006 — 2007
Computer Science
DeveloperTown May 2014 - Present
Interactive Intelligence June 2013 - April 2014
Sprezzat Inc. January 2013 - July 2013
Pinnacle Solutions Incorporated June 2012 - January 2013
Skills
Software Development, Java, C++, Ruby on Rails, Object Oriented Design, Android Development, Test Driven Development, JavaScript, SQL, Software Engineering, HTML, C, CSS, Linux, Windows, SAS, Ruby
Education
Indiana University-Purdue University at Indianapolis 2011 — 2014
Bachelor of Science (BS), Computer Science
The University of New Mexico 2006 — 2007
Computer Science
Chris Skinner's Interactive Intelligence Experience July 2015 - Present
Job Customer Experience Specialist Creating exceptional experiences through expertise and technology
Industry Computer Software
Experience
Interactive Intelligence July 2015 - Present
Zendesk May 2014 - June 2015
Genesys January 2013 - May 2014
Genesys January 2011 - December 2012
Genesys August 2005 - January 2011
IBM March 2004 - August 2005
Safeco May 2003 - March 2004
ADP (ProBusiness) January 2001 - May 2003
USAA June 1999 - January 2001
Skills
SaaS, Enterprise Software, Cloud Computing, Telecommunications, Solution Selling, Account Management, Call Centers, Mobile Devices, Professional Services, Sales Operations, IVR, CRM, Genesys, Software Industry, Sales Engineering, Call Center, Customer Experience..., Customer Experience, Customer Experience..., Customer Journey Mapping, Contact Centers, Contact Center...
Education
Texas Tech University 1995 — 1999
BBA, MIS
Interactive Intelligence July 2015 - Present
Zendesk May 2014 - June 2015
Genesys January 2013 - May 2014
Genesys January 2011 - December 2012
Genesys August 2005 - January 2011
IBM March 2004 - August 2005
Safeco May 2003 - March 2004
ADP (ProBusiness) January 2001 - May 2003
USAA June 1999 - January 2001
Skills
SaaS, Enterprise Software, Cloud Computing, Telecommunications, Solution Selling, Account Management, Call Centers, Mobile Devices, Professional Services, Sales Operations, IVR, CRM, Genesys, Software Industry, Sales Engineering, Call Center, Customer Experience..., Customer Experience, Customer Experience..., Customer Journey Mapping, Contact Centers, Contact Center...
Education
Texas Tech University 1995 — 1999
BBA, MIS
Kathryn Zukas's Interactive Intelligence Experience August 2013 - October 2014
Job Marketing and Sales Coordinator at Camera Bits, Inc.
Industry Marketing and Advertising
Experience
Camera Bits, Inc. October 2014 - Present
Cultural Ambassadors: North American Language and Culture Assistants in Spain October 2012 - Present
Interactive Intelligence August 2013 - October 2014
TtMadrid TEFL Certification Course November 2012 - October 2013
Forenex Summer Courses July 2013 - August 2013
S.M.A.R.T. May 2012 - September 2012
Felici Events March 2011 - September 2012
South Coast Deli October 2011 - August 2012
UC Santa Barbara University Center June 2010 - August 2011
Summer Solstice Festival April 2011 - July 2011
Skills
Facebook, Blogging, Spanish fluency, Social Media Marketing, Twitter, Hootsuite, Event Planning, Marketing, Social Media, Social Networking, Google Docs, Event Management, Customer Service, Event Marketing, Advertising, Wordpress, Research, Sales, Microsoft Office, Constant Contact
Education
University of California, Santa Barbara 2008 — 2012
Bachelor of Arts (BA), Communication and Psychology
Camera Bits, Inc. October 2014 - Present
Cultural Ambassadors: North American Language and Culture Assistants in Spain October 2012 - Present
Interactive Intelligence August 2013 - October 2014
TtMadrid TEFL Certification Course November 2012 - October 2013
Forenex Summer Courses July 2013 - August 2013
S.M.A.R.T. May 2012 - September 2012
Felici Events March 2011 - September 2012
South Coast Deli October 2011 - August 2012
UC Santa Barbara University Center June 2010 - August 2011
Summer Solstice Festival April 2011 - July 2011
Skills
Facebook, Blogging, Spanish fluency, Social Media Marketing, Twitter, Hootsuite, Event Planning, Marketing, Social Media, Social Networking, Google Docs, Event Management, Customer Service, Event Marketing, Advertising, Wordpress, Research, Sales, Microsoft Office, Constant Contact
Education
University of California, Santa Barbara 2008 — 2012
Bachelor of Arts (BA), Communication and Psychology
Ashfaaq Poonawala Ashfaaq Poonawala's Interactive Intelligence Experience January 2012 - November 2014
Job Sales Engineer, designing Unified Communication, VoIP and telecom solutions for business.
Industry Telecommunications
Experience
Granite Telecommunications November 2014 - Present
Interactive Intelligence January 2012 - November 2014
Interactive Intelligence February 2012 - December 2013
Interactive Intelligence May 2007 - February 2012
Exodrium Networks May 2006 - December 2006
Heat Consultants PVT LTD June 2004 - June 2005
Skills
VoIP, SIP, Testing, CCNA, Telephony, Unified Communications, SDLC, System Deployment, Pre-sales, CCIE, CEH, CCVP, Project Management, Cloud Computing, Integration, VoIP Performance..., Team Leadership, Unified Communications..., Wireless, CCDA, IPT, Hosted Voice, UCaaS, Hosted VoIP and Unified..., Entrepreneurship, Metaswitch, Sales, Hybrid Cloud and..., Pure Cloud UC
Education
Southern Methodist University 2005 — 2007
MSEE
University of Mumbai 2001 — 2005
BE
Granite Telecommunications November 2014 - Present
Interactive Intelligence January 2012 - November 2014
Interactive Intelligence February 2012 - December 2013
Interactive Intelligence May 2007 - February 2012
Exodrium Networks May 2006 - December 2006
Heat Consultants PVT LTD June 2004 - June 2005
Skills
VoIP, SIP, Testing, CCNA, Telephony, Unified Communications, SDLC, System Deployment, Pre-sales, CCIE, CEH, CCVP, Project Management, Cloud Computing, Integration, VoIP Performance..., Team Leadership, Unified Communications..., Wireless, CCDA, IPT, Hosted Voice, UCaaS, Hosted VoIP and Unified..., Entrepreneurship, Metaswitch, Sales, Hybrid Cloud and..., Pure Cloud UC
Education
Southern Methodist University 2005 — 2007
MSEE
University of Mumbai 2001 — 2005
BE
Lacy Devine's Interactive Intelligence Experience November 2014 - Present
Job PMO Coordinator at Interactive Intelligence
Industry Computer Software
Experience
Interactive Intelligence November 2014 - Present
Interactive Intelligence June 2014 - Present
Interactive Intelligence December 2011 - June 2014
Prescotech July 2011 - December 2011
University of Evansville August 2007 - May 2009
Skills
Research, Customer Service, Critical Thinking, OpenAir Administration, Issue Resolution, Analytic Problem Solving, Process Improvement, Corporate Events, Department Coordination, Event Planning, Microsoft Office, Outlook, Business Process, Project Planning, Project Management
Education
University of Southern Indiana 2009 — 2011
Bachelor of Science, Business Administration
University of Evansville 2007 — 2009
Bachelor of Science (BS), Business Administration and Management, General
Interactive Intelligence November 2014 - Present
Interactive Intelligence June 2014 - Present
Interactive Intelligence December 2011 - June 2014
Prescotech July 2011 - December 2011
University of Evansville August 2007 - May 2009
Skills
Research, Customer Service, Critical Thinking, OpenAir Administration, Issue Resolution, Analytic Problem Solving, Process Improvement, Corporate Events, Department Coordination, Event Planning, Microsoft Office, Outlook, Business Process, Project Planning, Project Management
Education
University of Southern Indiana 2009 — 2011
Bachelor of Science, Business Administration
University of Evansville 2007 — 2009
Bachelor of Science (BS), Business Administration and Management, General
Jeff Westcott Jeff Westcott's Interactive Intelligence Experience September 2014 - Present
Job IT Service Manager for Interactive Intelligence
Industry Information Technology and Services
Experience
Interactive Intelligence September 2014 - Present
Kaiser Permanente IT July 2013 - September 2014
Lawrence Livermore National Laboratory May 2007 - June 2013
LLNL April 2005 - May 2007
Wilson Greatbatch 2001 - 2004
Moore Research 1999 - 2001
Graphic Controls 1984 - 1999
Rich Products January 1996 - July 1996
Skills
ITIL V3 Expert, ITIL V2 Service Manager, PRINCE II Certified..., IT Service Management, Process Improvement, Project Management, Program Management, Project Planning, Unix, Process Engineering, Windows, Visio, Software Development, Governance, Requirements Analysis, Software Documentation, IT Management, Change Management, Photography, Integration, Management, ITIL, Help Desk Support, Leadership, Six Sigma, Operating Systems, Disaster Recovery, Incident Management, Business Process, Information Security, Configuration Management
Education
State University of New York College at Fredonia 1974 — 1978
BS, Mathematics, Computer Science
Interactive Intelligence September 2014 - Present
Kaiser Permanente IT July 2013 - September 2014
Lawrence Livermore National Laboratory May 2007 - June 2013
LLNL April 2005 - May 2007
Wilson Greatbatch 2001 - 2004
Moore Research 1999 - 2001
Graphic Controls 1984 - 1999
Rich Products January 1996 - July 1996
Skills
ITIL V3 Expert, ITIL V2 Service Manager, PRINCE II Certified..., IT Service Management, Process Improvement, Project Management, Program Management, Project Planning, Unix, Process Engineering, Windows, Visio, Software Development, Governance, Requirements Analysis, Software Documentation, IT Management, Change Management, Photography, Integration, Management, ITIL, Help Desk Support, Leadership, Six Sigma, Operating Systems, Disaster Recovery, Incident Management, Business Process, Information Security, Configuration Management
Education
State University of New York College at Fredonia 1974 — 1978
BS, Mathematics, Computer Science
Chris Kirchhof Chris Kirchhof's Interactive Intelligence Experience July 2001 - January 2006
Job Experienced Program and Project Manager
Industry International Affairs
Experience
Consultant March 2014 - Present
Waggener Edstrom March 2008 - January 2014
Valente Solutions October 2007 - March 2008
TopCoder.Inc March 2006 - October 2007
Interactive Intelligence July 2001 - January 2006
Emerson Kennedy February 2000 - June 2001
Skills
Globalization, Localization, Software Project..., Budget Management, Business Management, Business Planning, Risk Management, Program Management, Product Management, Public Relations, Online Marketing, Digital Marketing, Global Marketing, MS Project, Project Server, Quality Assurance, Multilingual, Internationalization, Vendor Management, Translation, Team Leadership, SharePoint, Process Improvement, Budgets, Content Strategy, Management, Software Documentation, Leadership, Strategy, Team Management, Business Development, Editing, Proofreading, Project Management, CRM, Strategic Communications, Marketing Communications, Agile Methodologies, SaaS
Education
Universität Hamburg 1991 — 1995
MS, Geography
The University of Kiel 1988 — 1993
MS, Biology
Consultant March 2014 - Present
Waggener Edstrom March 2008 - January 2014
Valente Solutions October 2007 - March 2008
TopCoder.Inc March 2006 - October 2007
Interactive Intelligence July 2001 - January 2006
Emerson Kennedy February 2000 - June 2001
Skills
Globalization, Localization, Software Project..., Budget Management, Business Management, Business Planning, Risk Management, Program Management, Product Management, Public Relations, Online Marketing, Digital Marketing, Global Marketing, MS Project, Project Server, Quality Assurance, Multilingual, Internationalization, Vendor Management, Translation, Team Leadership, SharePoint, Process Improvement, Budgets, Content Strategy, Management, Software Documentation, Leadership, Strategy, Team Management, Business Development, Editing, Proofreading, Project Management, CRM, Strategic Communications, Marketing Communications, Agile Methodologies, SaaS
Education
Universität Hamburg 1991 — 1995
MS, Geography
The University of Kiel 1988 — 1993
MS, Biology
Chad Detmer Chad Detmer's Interactive Intelligence Experience February 2014 - April 2015
Job
Industry Information Technology and Services
Experience
Pride Technologies July 2015 - Present
Interactive Intelligence February 2014 - April 2015
PCMS Datafit, Inc. September 2004 - February 2014
Interactive Solutions International, LLC 2001 - 2004
OneNet Communications 1995 - 2001
Skills
CRM, Coaching, Solution Selling, Cloud Computing, Managed Services, Unified Communications, SaaS, Virtualization, Hardware, Professional Services, Enterprise Software, Data Center, VoIP, Selling, Pre-sales, Sales, Business Intelligence
Education
University of Cincinnati 1989 — 1993
Bachelors, Commercial Real Estate and Finance
Pride Technologies July 2015 - Present
Interactive Intelligence February 2014 - April 2015
PCMS Datafit, Inc. September 2004 - February 2014
Interactive Solutions International, LLC 2001 - 2004
OneNet Communications 1995 - 2001
Skills
CRM, Coaching, Solution Selling, Cloud Computing, Managed Services, Unified Communications, SaaS, Virtualization, Hardware, Professional Services, Enterprise Software, Data Center, VoIP, Selling, Pre-sales, Sales, Business Intelligence
Education
University of Cincinnati 1989 — 1993
Bachelors, Commercial Real Estate and Finance
Belinda Hickling's Interactive Intelligence Experience January 2011 - April 2013
Job Associate Director | Information Security Audit at EY
Industry Computer Software
Experience
EY August 2015 - Present
EY April 2013 - Present
Latitude Software January 2011 - April 2013
Interactive Intelligence January 2011 - April 2013
Latitude Software December 2008 - April 2013
Latitude Software 2007 - April 2013
Focus Receivables Management, LLC 2001 - 2007
Baker, Ravenel & Bender 1999 - 2001
Skills
Compliance, Solution Design, SQL, Customer Relations, Crystal Reports, Problem Solving, Security, Customer Service, Process Improvement, Microsoft Office, Analysis, IT Strategy, Disaster Recovery, Risk Management, Information Security..., Microsoft SQL Server, Vendor Management, Management, System Administration, Project Management, Business Continuity, Cloud Computing, Troubleshooting, Solution Architecture, PCI DSS, CISSP, CRM, Leadership, Information Technology, ISO 27001, Networking, Business Analysis, SaaS, Information Security, Computer Security, Servers, IT Audit, SharePoint, IT Management, Data Center, Business Continuity..., Security Awareness, Information Security..., Risk Assessment, SDLC, Vulnerability Assessment, Enterprise Architecture, Active Directory, Databases, VMware
Education
SANS SEC542 2014 — 2014
University of Canterbury 1991 — 1996
BA, BA Honours, Psychology
EY August 2015 - Present
EY April 2013 - Present
Latitude Software January 2011 - April 2013
Interactive Intelligence January 2011 - April 2013
Latitude Software December 2008 - April 2013
Latitude Software 2007 - April 2013
Focus Receivables Management, LLC 2001 - 2007
Baker, Ravenel & Bender 1999 - 2001
Skills
Compliance, Solution Design, SQL, Customer Relations, Crystal Reports, Problem Solving, Security, Customer Service, Process Improvement, Microsoft Office, Analysis, IT Strategy, Disaster Recovery, Risk Management, Information Security..., Microsoft SQL Server, Vendor Management, Management, System Administration, Project Management, Business Continuity, Cloud Computing, Troubleshooting, Solution Architecture, PCI DSS, CISSP, CRM, Leadership, Information Technology, ISO 27001, Networking, Business Analysis, SaaS, Information Security, Computer Security, Servers, IT Audit, SharePoint, IT Management, Data Center, Business Continuity..., Security Awareness, Information Security..., Risk Assessment, SDLC, Vulnerability Assessment, Enterprise Architecture, Active Directory, Databases, VMware
Education
SANS SEC542 2014 — 2014
University of Canterbury 1991 — 1996
BA, BA Honours, Psychology
Sonya Chevigny's Interactive Intelligence Experience December 2013 - October 2014
Job Marketing Program Specialist at Endress+Hauser | Fundraising Chair, Society of Hispanic Professional EngineersIndiana
Industry Industrial Automation
Experience
Anaya Marketing March 2013 - February 2015
Interactive Intelligence December 2013 - October 2014
Allison Transmission January 2010 - November 2013
Vectren Corporation August 2009 - December 2009
Allison Transmission May 2009 - August 2009
Filosofy Chic August 2007 - August 2009
Allison Transmission May 2008 - August 2008
Allison Transmission May 2007 - August 2007
IUPUI November 2003 - May 2006
Skills
International Marketing, Marketing, Brand Management, Translation, Video Marketing, Marketing Communications, Social Media Marketing, Web Content, Social Media, Website Localization, Corporate Communications, Events Coordination, Sales Presentations, Budget Monitoring, SharePoint, Content Management, Computer Software..., Database Administration, Organization, Quality Assurance, Contract Management, Conservation Framing, Vendor Management, Proposal Writing, Business Analysis, Project Management, Strategic Planning, Budgets, Microsoft Office, International Travel, Social Networking, Product Development, Event Planning, Market Research, Leadership, Project Planning, Cross-functional Team..., Time Management, Marketing Strategy, Pricing, Public Relations, Competitive Analysis
Education
University of Evansville 2006 — 2009
Bachelor of Science (B.S.), Global Business and Management Information Systems
Northwest High School 2002 — 2006
Anaya Marketing March 2013 - February 2015
Interactive Intelligence December 2013 - October 2014
Allison Transmission January 2010 - November 2013
Vectren Corporation August 2009 - December 2009
Allison Transmission May 2009 - August 2009
Filosofy Chic August 2007 - August 2009
Allison Transmission May 2008 - August 2008
Allison Transmission May 2007 - August 2007
IUPUI November 2003 - May 2006
Skills
International Marketing, Marketing, Brand Management, Translation, Video Marketing, Marketing Communications, Social Media Marketing, Web Content, Social Media, Website Localization, Corporate Communications, Events Coordination, Sales Presentations, Budget Monitoring, SharePoint, Content Management, Computer Software..., Database Administration, Organization, Quality Assurance, Contract Management, Conservation Framing, Vendor Management, Proposal Writing, Business Analysis, Project Management, Strategic Planning, Budgets, Microsoft Office, International Travel, Social Networking, Product Development, Event Planning, Market Research, Leadership, Project Planning, Cross-functional Team..., Time Management, Marketing Strategy, Pricing, Public Relations, Competitive Analysis
Education
University of Evansville 2006 — 2009
Bachelor of Science (B.S.), Global Business and Management Information Systems
Northwest High School 2002 — 2006
Nick Hrinkevich, PMP, ITIL® Expert, CSM Nick Hrinkevich, PMP, ITIL® Expert, CSM's Interactive Intelligence Experience May 2014 - October 2014
Job Team Lead at GEICO
Industry Information Technology and Services
Experience
Interactive Intelligence May 2014 - October 2014
Marriott International November 2005 - December 2013
Marriott International March 2003 - November 2005
Marriott International February 2001 - February 2003
Marriott International February 1999 - January 2001
Marriott International March 1998 - January 1999
Sheraton Wardman Park - Starwood Hotels March 1996 - February 1998
Meyer-Jabara Hotels March 1994 - January 1996
IBM October 1992 - February 1994
Skills
Team Leadership, Customer Satisfaction, Hospitality Management, Hospitality Industry, Hotels, Hospitality, Customer Service, ITIL v3 Foundations..., ITIL Service Strategy, Project Management, Contact Center Strategy, Contact Center..., Contact Center..., Contact Center..., Revenue Analysis, Budgets, Vendor Management, Property Management..., Leadership, Team Building, Call Centers, Operations Management, Management, IT Management, Customer Experience, Forecasting, CRM, Training, Process Improvement, Team Management, Program Management
Education
University of Houston 1983 — 1987
Bachelor's degree
Interactive Intelligence May 2014 - October 2014
Marriott International November 2005 - December 2013
Marriott International March 2003 - November 2005
Marriott International February 2001 - February 2003
Marriott International February 1999 - January 2001
Marriott International March 1998 - January 1999
Sheraton Wardman Park - Starwood Hotels March 1996 - February 1998
Meyer-Jabara Hotels March 1994 - January 1996
IBM October 1992 - February 1994
Skills
Team Leadership, Customer Satisfaction, Hospitality Management, Hospitality Industry, Hotels, Hospitality, Customer Service, ITIL v3 Foundations..., ITIL Service Strategy, Project Management, Contact Center Strategy, Contact Center..., Contact Center..., Contact Center..., Revenue Analysis, Budgets, Vendor Management, Property Management..., Leadership, Team Building, Call Centers, Operations Management, Management, IT Management, Customer Experience, Forecasting, CRM, Training, Process Improvement, Team Management, Program Management
Education
University of Houston 1983 — 1987
Bachelor's degree
Scott Fanetti Scott Fanetti's Interactive Intelligence Experience June 2014 - Present
Job Engineer at Interactive Intelligence
Industry Computer Software
Experience
Interactive Intelligence June 2014 - Present
Unitrends April 2012 - June 2014
Electronic Arts September 2010 - April 2012
Rosetta Stone February 2006 - September 2010
Post and Courier Inc March 2005 - January 2006
Fanetti Interactive October 2003 - March 2005
Northrup Grummond June 2000 - October 2003
Image Network September 1995 - June 2000
Skills
Game Development, Flash, Video Games, Perforce, Game Design, ActionScript, JavaScript, Java, Tomcat, Jetty, Subversion, iPhone development, Objective-C, Object Oriented Design, Dependency Management, Maven, DROOLS, Software Development, Flex, User Experience, User Interface, Ruby, Design Patterns, Test Driven Development, REST, OOP, Git, Agile Methodologies, JSON, Mobile Games, XML, Web Applications, PostgreSQL, Scrum, iPhone, Android, Mobile Applications, Social Games, JIRA, CSS, Web Development, Software Engineering, iOS, Agile Project Management, MySQL, PHP, Tortoise SVN, C#, Eclipse, Casual Games
Education
Savannah College of Art and Design
Bachelor's degree studies, Fine and Studio Arts
Interactive Intelligence June 2014 - Present
Unitrends April 2012 - June 2014
Electronic Arts September 2010 - April 2012
Rosetta Stone February 2006 - September 2010
Post and Courier Inc March 2005 - January 2006
Fanetti Interactive October 2003 - March 2005
Northrup Grummond June 2000 - October 2003
Image Network September 1995 - June 2000
Skills
Game Development, Flash, Video Games, Perforce, Game Design, ActionScript, JavaScript, Java, Tomcat, Jetty, Subversion, iPhone development, Objective-C, Object Oriented Design, Dependency Management, Maven, DROOLS, Software Development, Flex, User Experience, User Interface, Ruby, Design Patterns, Test Driven Development, REST, OOP, Git, Agile Methodologies, JSON, Mobile Games, XML, Web Applications, PostgreSQL, Scrum, iPhone, Android, Mobile Applications, Social Games, JIRA, CSS, Web Development, Software Engineering, iOS, Agile Project Management, MySQL, PHP, Tortoise SVN, C#, Eclipse, Casual Games
Education
Savannah College of Art and Design
Bachelor's degree studies, Fine and Studio Arts
Mike Mack Mike Mack's Interactive Intelligence Experience 1999 - Present
Job Territory Manager at Interactive Intelligence
Industry Computer Software
Experience
Interactive Intelligence 1999 - Present
IBM 1997 - 1999
Software Artistry 1993 - 1997
Candle Corporation 1991 - 1993
Oracle 1990 - 1991
Computer Associates, Inc 1986 - 1990
American Electric Power 1980 - 1986
Skills
Contact Centers, Cloud contact center..., Blended outbound..., Multimedia solutions, SMS routing, Process Automation, Collections software, Voice Analytics, IVR solutions, PCI and Hippa Compliance, Call & Screen Recording, Work Force Management
Education
The University of Akron 1981 — 1986
Master of Business Administration (MBA), Marketing, 9.8
The University of Akron 1975 — 1980
Bachelor of Science (B.S.), Electrical and Electronics Engineering
Southview High School Lorain Ohio
Interactive Intelligence 1999 - Present
IBM 1997 - 1999
Software Artistry 1993 - 1997
Candle Corporation 1991 - 1993
Oracle 1990 - 1991
Computer Associates, Inc 1986 - 1990
American Electric Power 1980 - 1986
Skills
Contact Centers, Cloud contact center..., Blended outbound..., Multimedia solutions, SMS routing, Process Automation, Collections software, Voice Analytics, IVR solutions, PCI and Hippa Compliance, Call & Screen Recording, Work Force Management
Education
The University of Akron 1981 — 1986
Master of Business Administration (MBA), Marketing, 9.8
The University of Akron 1975 — 1980
Bachelor of Science (B.S.), Electrical and Electronics Engineering
Southview High School Lorain Ohio
Bryan Daniels's Interactive Intelligence Experience January 2014 - May 2015
Job Senior Software Engineer at Interactive Intelligence
Industry Medical Devices
Experience
Adecco Group July 2015 - Present
Interactive Intelligence January 2014 - May 2015
Beckman Coulter June 1999 - December 2013
Beckman Coulter 1999 - 2013
Skills
C#, WPF, VBScript, WiX, XAML, Delphi, Visual Studio, Git, Github, Software Engineering, Software Development, Desktop Application..., Software Documentation, Mentoring, C, Testing
Education
University of Illinois at Urbana-Champaign 1995 — 1999
Bachelor of Science (BS), Computer Science, 3.7
Adecco Group July 2015 - Present
Interactive Intelligence January 2014 - May 2015
Beckman Coulter June 1999 - December 2013
Beckman Coulter 1999 - 2013
Skills
C#, WPF, VBScript, WiX, XAML, Delphi, Visual Studio, Git, Github, Software Engineering, Software Development, Desktop Application..., Software Documentation, Mentoring, C, Testing
Education
University of Illinois at Urbana-Champaign 1995 — 1999
Bachelor of Science (BS), Computer Science, 3.7
Simon Huynh's Interactive Intelligence Experience 2013 - 2014
Job Software Engineer at Anacore
Industry Computer Software
Experience
Anacore, A Prysm Company 2014 - Present
Interactive Intelligence 2013 - 2014
Interactive Intelligence May 2012 - August 2012
Skills
C++, C, Java, Programming, VHDL, Python, Microsoft Excel, Access, Linux, Matlab, SQL, Data Structures, Windows, Visual Basic, Web Development, C#
Education
University of Illinois at Urbana-Champaign 2009 — 2013
Bachelor of Science (BS), Electrical Engineering
Anacore, A Prysm Company 2014 - Present
Interactive Intelligence 2013 - 2014
Interactive Intelligence May 2012 - August 2012
Skills
C++, C, Java, Programming, VHDL, Python, Microsoft Excel, Access, Linux, Matlab, SQL, Data Structures, Windows, Visual Basic, Web Development, C#
Education
University of Illinois at Urbana-Champaign 2009 — 2013
Bachelor of Science (BS), Electrical Engineering
Carol Wyatt Carol Wyatt's Interactive Intelligence Experience April 2013 - April 2015
Job C3PO: A Professional Optimizer of Communications, Collaboration and Customer Experience (C3) for Oracle
Industry Computer Software
Experience
Oracle April 2015 - Present
Interactive Intelligence April 2013 - April 2015
i2, Inc. February 2011 - March 2013
UTOPY, Inc. January 2010 - February 2011
Convergys January 2007 - January 2010
Nuasis March 2004 - December 2006
Norstan Communications January 2001 - January 2004
Aspect Software January 1997 - January 2001
Octel Communications January 1991 - January 1997
ROLM January 1982 - January 1991
Skills
CRM, Call Centers, Professional Services, Telecommunications, New Business Development, Sales Operations, Account Management, IVR, Sales Process, Selling, Start-ups, Sales, Leadership, CTI, Sales Management, SaaS, Enterprise Software, Contact Centers, Call Center, Unified Communications, ACD, Solution Selling, Telepresence, Cloud Computing, Direct Sales, Managed Services, Strategic Partnerships, Enterprise Solution..., Customer Service, Complex Sales, High Technology Sales, Consulting
Education
The University of Texas at Austin 1972 — 1976
Bachelor of Science, Advertising
Oracle April 2015 - Present
Interactive Intelligence April 2013 - April 2015
i2, Inc. February 2011 - March 2013
UTOPY, Inc. January 2010 - February 2011
Convergys January 2007 - January 2010
Nuasis March 2004 - December 2006
Norstan Communications January 2001 - January 2004
Aspect Software January 1997 - January 2001
Octel Communications January 1991 - January 1997
ROLM January 1982 - January 1991
Skills
CRM, Call Centers, Professional Services, Telecommunications, New Business Development, Sales Operations, Account Management, IVR, Sales Process, Selling, Start-ups, Sales, Leadership, CTI, Sales Management, SaaS, Enterprise Software, Contact Centers, Call Center, Unified Communications, ACD, Solution Selling, Telepresence, Cloud Computing, Direct Sales, Managed Services, Strategic Partnerships, Enterprise Solution..., Customer Service, Complex Sales, High Technology Sales, Consulting
Education
The University of Texas at Austin 1972 — 1976
Bachelor of Science, Advertising
Simon Morabih's Interactive Intelligence Experience February 2014 - Present
Job Support Engineer at Interactive Intelligence
Industry Higher Education
Experience
Interactive Intelligence February 2014 - Present
Salem International University/Schiller International University/UCSG January 2012 - February 2014
INWI July 2006 - December 2009
Skills
Telecommunications, Customer Service, GSM, IP, Microsoft Office, Network Administration, Operations Management, VoIP, IT Management, Team Leadership, Network Security, TCP/IP, Staff Development, DNS, Leadership, Active Directory, System Administration, Information Technology, Security, Technical Support
Education
Schiller International University 2010 — 2011
Master of Business Administration (MBA), International Business
Higher Institute of Electronics and Network and Telecommunication (I.S.E.R.T) 2004 — 2008
Bachelor of Engineering (B.Eng.), Computer Systems Networking and Telecommunications
Interactive Intelligence February 2014 - Present
Salem International University/Schiller International University/UCSG January 2012 - February 2014
INWI July 2006 - December 2009
Skills
Telecommunications, Customer Service, GSM, IP, Microsoft Office, Network Administration, Operations Management, VoIP, IT Management, Team Leadership, Network Security, TCP/IP, Staff Development, DNS, Leadership, Active Directory, System Administration, Information Technology, Security, Technical Support
Education
Schiller International University 2010 — 2011
Master of Business Administration (MBA), International Business
Higher Institute of Electronics and Network and Telecommunication (I.S.E.R.T) 2004 — 2008
Bachelor of Engineering (B.Eng.), Computer Systems Networking and Telecommunications
Lance West Lance West's Interactive Intelligence Experience May 2014 - August 2014
Job Consultant at Pariveda Solutions
Industry Computer Software
Experience
Interactive Intelligence May 2014 - August 2014
Improving Enterprises May 2013 - December 2013
Skills
WPF Development, C++, C#, JavaScript, Java, Visual Studio, HTML, CSS, jQuery, Bootstrap, Git, Perforce, AngularJS, SQL, SQL Server Management..., XAML, Scrum, Agile Methodologies, Node.js, Test Driven Development, .NET, Web Applications
Education
Texas A&M University 2012 — 2015
Bachelor of Science (BS), Computer Science
Interactive Intelligence May 2014 - August 2014
Improving Enterprises May 2013 - December 2013
Skills
WPF Development, C++, C#, JavaScript, Java, Visual Studio, HTML, CSS, jQuery, Bootstrap, Git, Perforce, AngularJS, SQL, SQL Server Management..., XAML, Scrum, Agile Methodologies, Node.js, Test Driven Development, .NET, Web Applications
Education
Texas A&M University 2012 — 2015
Bachelor of Science (BS), Computer Science
Josh Wilhelm Josh Wilhelm's Interactive Intelligence Experience May 2014 - August 2014
Job Success Agent, Tier 2 Developer Support
Industry Computer Software
Experience
Salesforce June 2015 - Present
Taylor University August 2013 - May 2015
Interactive Intelligence May 2014 - August 2014
General Custer's Entertainment Complex March 2008 - August 2012
Skills
Computer Science, Programming, Python, Microsoft Word, Leadership, Event Planning
Education
Taylor University 2011 — 2015
Bachelor of Science (BS), Computer Science/Systems
Salesforce June 2015 - Present
Taylor University August 2013 - May 2015
Interactive Intelligence May 2014 - August 2014
General Custer's Entertainment Complex March 2008 - August 2012
Skills
Computer Science, Programming, Python, Microsoft Word, Leadership, Event Planning
Education
Taylor University 2011 — 2015
Bachelor of Science (BS), Computer Science/Systems
Steve Flatt Steve Flatt's Interactive Intelligence Experience February 2014 - Present
Job Senior Technical Communicator PureCloud at Interactive Intelligence
Industry Computer Software
Experience
Interactive Intelligence February 2014 - Present
Interactive Intelligence April 1999 - February 2014
Pearson Education October 1994 - April 1999
Dun & Bradstreet Software March 1991 - October 1994
Dun & Bradstreet Software May 1988 - March 1991
Dun & Bradstreet Software October 1986 - May 1988
Dun & Bradstreet Software October 1985 - September 1986
Ruppman Marketing Services, Inc. October 1984 - October 1985
Ruppman Marketing Services, Inc. April 1980 - September 1984
Skills
Technical Writing, Technical Communication, Online Help Development, RoboHelp, DITA, Microsoft Word, SnagIt, Content Management, HTML, SharePoint, Visio, VBA, Project Management, Structured Authoring, Single Sourcing, OS X, Context-sensitive Help, Text Editing, CSS, Adobe Acrobat, ePub, InfoPath, Editing, Web Development, CMS, HDK, Office Automation, VB.NET, Office, Mac OS X, Word Automation, FreeMind, Scrivener, Microsoft Visual Studio, MOBI, Acrolinx, Authorware, Topic-based Authoring, Content Generation, Content Reuse, Conditional Text, WordPress, AsciiDoc
Education
Parks College of Denver 1979 — 1980
50 Quarter Hours: GPA 4.0, Computer Programming
University of Arizona 1975 — 1978
70 Semester Hours: GPA 3.44, Creative/Technical Writing
Interactive Intelligence February 2014 - Present
Interactive Intelligence April 1999 - February 2014
Pearson Education October 1994 - April 1999
Dun & Bradstreet Software March 1991 - October 1994
Dun & Bradstreet Software May 1988 - March 1991
Dun & Bradstreet Software October 1986 - May 1988
Dun & Bradstreet Software October 1985 - September 1986
Ruppman Marketing Services, Inc. October 1984 - October 1985
Ruppman Marketing Services, Inc. April 1980 - September 1984
Skills
Technical Writing, Technical Communication, Online Help Development, RoboHelp, DITA, Microsoft Word, SnagIt, Content Management, HTML, SharePoint, Visio, VBA, Project Management, Structured Authoring, Single Sourcing, OS X, Context-sensitive Help, Text Editing, CSS, Adobe Acrobat, ePub, InfoPath, Editing, Web Development, CMS, HDK, Office Automation, VB.NET, Office, Mac OS X, Word Automation, FreeMind, Scrivener, Microsoft Visual Studio, MOBI, Acrolinx, Authorware, Topic-based Authoring, Content Generation, Content Reuse, Conditional Text, WordPress, AsciiDoc
Education
Parks College of Denver 1979 — 1980
50 Quarter Hours: GPA 4.0, Computer Programming
University of Arizona 1975 — 1978
70 Semester Hours: GPA 3.44, Creative/Technical Writing
Danna Shirley Danna Shirley's Interactive Intelligence Experience July 2013 - Present
Job Senior Technical Communicator at Interactive Intelligence
Industry Writing and Editing
Experience
Interactive Intelligence July 2013 - Present
Independent Consultant March 2003 - Present
Capital Rentals, LLC 1998 - 2010
Aprimo, Inc. November 1998 - March 2003
Software Artistry 1996 - 1998
Dome 1991 - 1993
Skills
RoboHelp, HTML, FrameMaker, Microsoft Word, Dreamweaver, Technical Writing, Editing, Software Documentation, Marketing, Online Marketing, Training, Technical Documentation, Testing, SnagIt
Education
University of Delaware 1985 — 1989
B.A. Cum Laude, Foreign Languages
Interactive Intelligence July 2013 - Present
Independent Consultant March 2003 - Present
Capital Rentals, LLC 1998 - 2010
Aprimo, Inc. November 1998 - March 2003
Software Artistry 1996 - 1998
Dome 1991 - 1993
Skills
RoboHelp, HTML, FrameMaker, Microsoft Word, Dreamweaver, Technical Writing, Editing, Software Documentation, Marketing, Online Marketing, Training, Technical Documentation, Testing, SnagIt
Education
University of Delaware 1985 — 1989
B.A. Cum Laude, Foreign Languages
Charlie Sonnenberg's Interactive Intelligence Experience January 2014 - Present
Job Customer Experience Architect
Industry Information Technology and Services
Experience
Interactive Intelligence January 2014 - Present
Aztec Systems June 2013 - December 2013
Accenture July 2012 - May 2013
Skills
Business Strategy, Financial Analysis, Strategy, Finance, Sales, Financial Modeling, Microsoft Excel, CRM, Forecasting, Managerial Finance, Leadership, Corporate Finance, Valuation, Banking, Business Process..., Call Centers, Contact Centers, Unified Communications, CTI, VoIP, PBX, IP PBX, SIP, Customer Interaction, Customer Interaction..., IVR, ACD, Predictive Dialers, Dialer Management, Workforce Management, Workforce Planning, Speech Analytics, Recording, Call Reporting, Voice of the Customer, Voice of the Customer..., Quality Management, Quality Assurance, Mobile Devices, Mobile Applications, Cloud Computing, Management
Education
Southern Methodist University 2008 — 2012
Bachelor of Business Administration (BBA), Finance
University of Oxford 2011 — 2011
International Political Economy
Interactive Intelligence January 2014 - Present
Aztec Systems June 2013 - December 2013
Accenture July 2012 - May 2013
Skills
Business Strategy, Financial Analysis, Strategy, Finance, Sales, Financial Modeling, Microsoft Excel, CRM, Forecasting, Managerial Finance, Leadership, Corporate Finance, Valuation, Banking, Business Process..., Call Centers, Contact Centers, Unified Communications, CTI, VoIP, PBX, IP PBX, SIP, Customer Interaction, Customer Interaction..., IVR, ACD, Predictive Dialers, Dialer Management, Workforce Management, Workforce Planning, Speech Analytics, Recording, Call Reporting, Voice of the Customer, Voice of the Customer..., Quality Management, Quality Assurance, Mobile Devices, Mobile Applications, Cloud Computing, Management
Education
Southern Methodist University 2008 — 2012
Bachelor of Business Administration (BBA), Finance
University of Oxford 2011 — 2011
International Political Economy
Jordan Burnam's Interactive Intelligence Experience October 2014 - Present
Job Software Engineer
Industry Financial Services
Experience
Interactive Intelligence October 2014 - Present
Vizergy February 2014 - October 2014
Enhanced Recovery Company, LLC December 2009 - February 2014
Skills
C#, SQL, Managing Database, Database Administration, T-SQL, Cocoa Touch, JavaScript, T-SQL Stored Procedures, ASP.NET MVC, ASP.NET, Stored Procedures, Web Services, Database Design, Relational Databases, Data, Business Intelligence, Programming, SSIS, Data dr, ASP.Net web, Scrum, Change Management, Agile Methodologies, Agile Project Management, Leadership, Microsoft SQL Server
Education
Southern Polytechnic State University 2012 — 2015
Associate of Science (AS), Computer Science
Waycross College 2010 — 2012
Associates in Computer Science, Computer Science, 3.6 GPA
Interactive Intelligence October 2014 - Present
Vizergy February 2014 - October 2014
Enhanced Recovery Company, LLC December 2009 - February 2014
Skills
C#, SQL, Managing Database, Database Administration, T-SQL, Cocoa Touch, JavaScript, T-SQL Stored Procedures, ASP.NET MVC, ASP.NET, Stored Procedures, Web Services, Database Design, Relational Databases, Data, Business Intelligence, Programming, SSIS, Data dr, ASP.Net web, Scrum, Change Management, Agile Methodologies, Agile Project Management, Leadership, Microsoft SQL Server
Education
Southern Polytechnic State University 2012 — 2015
Associate of Science (AS), Computer Science
Waycross College 2010 — 2012
Associates in Computer Science, Computer Science, 3.6 GPA
Shih-Kung Kao Shih-Kung Kao's Interactive Intelligence Experience September 2015 - Present
Job Software Engineer C++ at Interactive Intelligence
Industry Computer Networking
Experience
Interactive Intelligence September 2015 - Present
ClickIt Inc. April 2015 - July 2015
Technicolor June 2010 - February 2015
Elcom-tech January 2010 - July 2010
Advanced Technology Innovation Corporation March 2008 - June 2009
Optimal technologies September 2008 - November 2008
Allied Telesis January 2006 - February 2008
West Corporation November 2002 - December 2005
INTEL-Trillium November 2001 - April 2002
Lucent Technologies 1987 - 2001
Skills
VoIP, Wireless, Telecommunications, Testing, Software Development, Embedded Systems, GSM, SS7, Routers, System Deployment, Technical Support, System Testing
Education
University of Dayton 1992 — 1994
master of art
Interactive Intelligence September 2015 - Present
ClickIt Inc. April 2015 - July 2015
Technicolor June 2010 - February 2015
Elcom-tech January 2010 - July 2010
Advanced Technology Innovation Corporation March 2008 - June 2009
Optimal technologies September 2008 - November 2008
Allied Telesis January 2006 - February 2008
West Corporation November 2002 - December 2005
INTEL-Trillium November 2001 - April 2002
Lucent Technologies 1987 - 2001
Skills
VoIP, Wireless, Telecommunications, Testing, Software Development, Embedded Systems, GSM, SS7, Routers, System Deployment, Technical Support, System Testing
Education
University of Dayton 1992 — 1994
master of art
Constanza Charry Constanza Charry's Interactive Intelligence Experience November 2014 - Present
Job Project Manager at Interactive Intelligence
Industry Telecommunications
Experience
Interactive Intelligence November 2014 - Present
Commlogik May 2001 - November 2014
Telecom, Colombia 1991 - May 2001
Telecom Colombia April 1991 - April 2001
Skills
IVR, VoIP, SIP, ACD, Telecommunications, Contact Centers, Unified Communications, Call Centers, IP, Telephony, CTI, Video Conferencing, Call Logging, Wireless, Telepresence, Professional Services
Education
University of Miami 2012 — 2015
Master of Science (M.S.), Management of Technology
Universidad de Los Andes 1989 — 1991
Master of Science (MS), Electrical and Electronics Engineering
Universidad de Los Andes 1984 — 1991
Bachelor's degree, Electrical and Electronics Engineering
Interactive Intelligence November 2014 - Present
Commlogik May 2001 - November 2014
Telecom, Colombia 1991 - May 2001
Telecom Colombia April 1991 - April 2001
Skills
IVR, VoIP, SIP, ACD, Telecommunications, Contact Centers, Unified Communications, Call Centers, IP, Telephony, CTI, Video Conferencing, Call Logging, Wireless, Telepresence, Professional Services
Education
University of Miami 2012 — 2015
Master of Science (M.S.), Management of Technology
Universidad de Los Andes 1989 — 1991
Master of Science (MS), Electrical and Electronics Engineering
Universidad de Los Andes 1984 — 1991
Bachelor's degree, Electrical and Electronics Engineering
Randy Bailey Randy Bailey's Interactive Intelligence Experience September 1997 - September 2003
Job Client Principal at Avaya
Industry Computer Software
Experience
Avaya December 2014 - Present
Verint December 2012 - December 2014
Peloton Technology Group February 2010 - December 2012
Air2Web April 2009 - January 2010
Genesys August 2005 - February 2009
Communications Resources of Georgia September 2003 - June 2005
Interactive Intelligence September 1997 - September 2003
Octel Communications 1991 - 1997
Skills
SaaS, Solution Selling, Cloud Computing, Salesforce.com, Unified Communications, Social Media, Enterprise Software, Channel, Channel Partners, Data Center, New Business Development, Selling, B2B, CRM, Professional Services, Telecommunications, Strategy, Strategic Partnerships, Call Centers, Outsourcing, Go-to-market Strategy, Sales, Partner Management, Pre-sales, Direct Sales, Lead Generation, Business Alliances, Software Industry, Demand Generation, Managed Services, Product Management, Sales Enablement, Sales Process, VoIP, Start-ups, Contact Centers, Product Marketing, Mobile Devices, IVR, Business Development, Sales Operations, Wireless, Telephony, Business Intelligence, Customer Experience, Vendor Management, Analytics, Sales Engineering, SIP
Education
The University of Tennessee at Chattanooga 1979 — 1981
MBA, Finance
University of Tennessee-Knoxville 1970 — 1975
B.S., MBA, Marketing, Finance
Avaya December 2014 - Present
Verint December 2012 - December 2014
Peloton Technology Group February 2010 - December 2012
Air2Web April 2009 - January 2010
Genesys August 2005 - February 2009
Communications Resources of Georgia September 2003 - June 2005
Interactive Intelligence September 1997 - September 2003
Octel Communications 1991 - 1997
Skills
SaaS, Solution Selling, Cloud Computing, Salesforce.com, Unified Communications, Social Media, Enterprise Software, Channel, Channel Partners, Data Center, New Business Development, Selling, B2B, CRM, Professional Services, Telecommunications, Strategy, Strategic Partnerships, Call Centers, Outsourcing, Go-to-market Strategy, Sales, Partner Management, Pre-sales, Direct Sales, Lead Generation, Business Alliances, Software Industry, Demand Generation, Managed Services, Product Management, Sales Enablement, Sales Process, VoIP, Start-ups, Contact Centers, Product Marketing, Mobile Devices, IVR, Business Development, Sales Operations, Wireless, Telephony, Business Intelligence, Customer Experience, Vendor Management, Analytics, Sales Engineering, SIP
Education
The University of Tennessee at Chattanooga 1979 — 1981
MBA, Finance
University of Tennessee-Knoxville 1970 — 1975
B.S., MBA, Marketing, Finance
Huy Phan Huy Phan's Interactive Intelligence Experience April 2007 - March 2010
Job Vice President of Solution Strategy and Development at AvantPoint LLC
Industry Information Technology and Services
Experience
AvantPoint LLC January 2014 - Present
Network Interact November 2010 - Present
HQ Tech Source August 2009 - Present
Quick Connect Technologies July 2009 - Present
Integrated Access Solutions December 2010 - August 2013
Interactive Intelligence April 2007 - March 2010
Alliance Systems April 2001 - April 2007
Stevens Communications November 2000 - April 2001
Pacific Life Insurance June 1999 - February 2000
Skills
Unified Communications, VoIP, Integration, Call Centers, Contact Centers, IVR, Pre-sales, Data Center, Mobile Devices, Troubleshooting, Microsoft Exchange, Solution Architecture, Servers, Professional Services, Cross-functional Team..., Telecommunications, Strategy
Education
University of California, Irvine 1993 — 2000
BS, Biological Sciences, Computer Science
AvantPoint LLC January 2014 - Present
Network Interact November 2010 - Present
HQ Tech Source August 2009 - Present
Quick Connect Technologies July 2009 - Present
Integrated Access Solutions December 2010 - August 2013
Interactive Intelligence April 2007 - March 2010
Alliance Systems April 2001 - April 2007
Stevens Communications November 2000 - April 2001
Pacific Life Insurance June 1999 - February 2000
Skills
Unified Communications, VoIP, Integration, Call Centers, Contact Centers, IVR, Pre-sales, Data Center, Mobile Devices, Troubleshooting, Microsoft Exchange, Solution Architecture, Servers, Professional Services, Cross-functional Team..., Telecommunications, Strategy
Education
University of California, Irvine 1993 — 2000
BS, Biological Sciences, Computer Science
Brian Trezise Brian Trezise's Interactive Intelligence Experience February 2014 - Present
Job Software Engineer at Interactive Intelligence
Industry Computer Software
Experience
Interactive Intelligence February 2014 - Present
Raytheon May 2013 - February 2014
IntelliData, Inc December 2007 - May 2013
Skills
Object Oriented Systems, Hibernate, Spring, POI, Apache FOP, Java, JSP, JSTL, Tomcat 5, MySQL, ANTLR, Drools, Regular Expressions, Windows, Linux Server, jQuery UI, C#, Jasper Reports
Education
Texas Tech University 1999 — 2004
Bachelor of Science (BS), Computer Science
Texas Tech University 1999 — 2004
BS, Computer Science
Interactive Intelligence February 2014 - Present
Raytheon May 2013 - February 2014
IntelliData, Inc December 2007 - May 2013
Skills
Object Oriented Systems, Hibernate, Spring, POI, Apache FOP, Java, JSP, JSTL, Tomcat 5, MySQL, ANTLR, Drools, Regular Expressions, Windows, Linux Server, jQuery UI, C#, Jasper Reports
Education
Texas Tech University 1999 — 2004
Bachelor of Science (BS), Computer Science
Texas Tech University 1999 — 2004
BS, Computer Science
Todd Jordan Todd Jordan's Interactive Intelligence Experience April 2015 - Present
Job Senior Software Engineer at Interactive Intelligence
Industry Computer Software
Experience
Interactive Intelligence April 2015 - Present
Deutsche Bank September 2011 - April 2015
International Business Machines June 2009 - September 2011
International Business Machines March 2008 - June 2009
IBM Tivoli Software January 2003 - March 2008
IBM September 1998 - December 2002
Skills
Agile Methodologies, REST, Java, Java Enterprise Edition, JUnit, JavaScript, Eclipse, Web Applications, Test Driven Development, JDBC, XML, Struts, Scrum, Servlets, Subversion, Dojo, Design Patterns, GWT, Maven, Tomcat, Web Services, HTML, Identity Management, TDD, Enterprise Software, Ruby, Web Development, Cucumber, Human Computer..., Agile, J2EE, Interaction Design, Weblogic, Ember.js, AngularJS, CoffeeScript
Education
Stetson University 1996 — 1998
BS, Computer Science
Vanderbilt University 1994 — 1996
Mathmatics and Computer Science
Interactive Intelligence April 2015 - Present
Deutsche Bank September 2011 - April 2015
International Business Machines June 2009 - September 2011
International Business Machines March 2008 - June 2009
IBM Tivoli Software January 2003 - March 2008
IBM September 1998 - December 2002
Skills
Agile Methodologies, REST, Java, Java Enterprise Edition, JUnit, JavaScript, Eclipse, Web Applications, Test Driven Development, JDBC, XML, Struts, Scrum, Servlets, Subversion, Dojo, Design Patterns, GWT, Maven, Tomcat, Web Services, HTML, Identity Management, TDD, Enterprise Software, Ruby, Web Development, Cucumber, Human Computer..., Agile, J2EE, Interaction Design, Weblogic, Ember.js, AngularJS, CoffeeScript
Education
Stetson University 1996 — 1998
BS, Computer Science
Vanderbilt University 1994 — 1996
Mathmatics and Computer Science
Sunnie Bottin's Interactive Intelligence Experience December 2012 - May 2015
Job Builder Liaison at HBA of Metro Denver
Industry Computer Software
Experience
Denver Home Builders Association April 2015 - Present
Interactive Intelligence December 2012 - May 2015
OX & CO October 2011 - December 2012
Timberline Home Designs, Inc. April 2001 - November 2010
Skills
Call Centers, Contact Centers, Workforce Management, SaaS, Unified Communications, Salesforce.com, Customer Experience, Professional Services, Telephony, VoIP, Solution Selling, ACD, IVR, Enterprise Software, Cloud Computing, Telecommunications, Managed Services, SIP, Avaya
Education
University of Colorado at Denver 1992 — 1996
Communications, Public Relations, Advertising, and Applied Communication
Denver Home Builders Association April 2015 - Present
Interactive Intelligence December 2012 - May 2015
OX & CO October 2011 - December 2012
Timberline Home Designs, Inc. April 2001 - November 2010
Skills
Call Centers, Contact Centers, Workforce Management, SaaS, Unified Communications, Salesforce.com, Customer Experience, Professional Services, Telephony, VoIP, Solution Selling, ACD, IVR, Enterprise Software, Cloud Computing, Telecommunications, Managed Services, SIP, Avaya
Education
University of Colorado at Denver 1992 — 1996
Communications, Public Relations, Advertising, and Applied Communication
Terri Rossi Terri Rossi's Interactive Intelligence Experience January 2008 - January 2009
Job Financial/Business Analyst at One Call Now
Industry Telecommunications
Experience
One Call Now June 2011 - Present
Vontoo February 2009 - June 2011
Interactive Intelligence January 2008 - January 2009
CP Morgan March 2007 - October 2007
Beazer Homes July 2001 - November 2006
Skills
Strategic Planning, Project Management, Process Improvement, Customer Service, SaaS, Product Development, Sales Management, Management, Research, Marketing, Cross-functional Team..., Leadership, Start-ups, Business Development, Account Management, SQL, Microsoft Office, Product Management, Budgets, Team Leadership, Team Building
Education
Seton Hall University
One Call Now June 2011 - Present
Vontoo February 2009 - June 2011
Interactive Intelligence January 2008 - January 2009
CP Morgan March 2007 - October 2007
Beazer Homes July 2001 - November 2006
Skills
Strategic Planning, Project Management, Process Improvement, Customer Service, SaaS, Product Development, Sales Management, Management, Research, Marketing, Cross-functional Team..., Leadership, Start-ups, Business Development, Account Management, SQL, Microsoft Office, Product Management, Budgets, Team Leadership, Team Building
Education
Seton Hall University
Caitlin Kaphaem Caitlin Kaphaem's Interactive Intelligence Experience June 2012 - Present
Job Team Lead Software Engineer, Test at Interactive Intelligence
Industry Computer Software
Experience
Interactive Intelligence June 2012 - Present
Taylor University June 2011 - May 2012
Taylor University January 2009 - May 2012
Caterpillar Inc. June 2007 - August 2008
Skills
JavaScript, Web Development, Java, OS X, Event Planning, Git, Test Automation, C++, PHP, Perl, Windows 7, Linux, CSS, Visual Studio, Programming, Perforce, Wireshark, SQL, iPhone Application..., Test Complete, Visual Basic, Eclipse, Subversion, Assembly Language, Binary Translation, Objective-C, Human Computer..., Microsoft SQL Server, Microsoft Visio, Systems Analysis, Computer Program, Mac OS X, REST, Jenkins, Amazon Web Services..., TestNG, Selenium
Education
Taylor University 2008 — 2012
BS Computer Science/Systems, Business Information Systems
Interactive Intelligence June 2012 - Present
Taylor University June 2011 - May 2012
Taylor University January 2009 - May 2012
Caterpillar Inc. June 2007 - August 2008
Skills
JavaScript, Web Development, Java, OS X, Event Planning, Git, Test Automation, C++, PHP, Perl, Windows 7, Linux, CSS, Visual Studio, Programming, Perforce, Wireshark, SQL, iPhone Application..., Test Complete, Visual Basic, Eclipse, Subversion, Assembly Language, Binary Translation, Objective-C, Human Computer..., Microsoft SQL Server, Microsoft Visio, Systems Analysis, Computer Program, Mac OS X, REST, Jenkins, Amazon Web Services..., TestNG, Selenium
Education
Taylor University 2008 — 2012
BS Computer Science/Systems, Business Information Systems
Gene Martin Gene Martin's Interactive Intelligence Experience September 2013 - Present
Job IT Operations Engineer at Interactive Intelligence
Industry Information Technology and Services
Experience
Interactive Intelligence September 2013 - Present
Interactive Intelligence January 2013 - Present
Community Action Council October 2010 - January 2013
Telamon July 2010 - October 2010
Southern Illinois University August 2006 - February 2008
Skills
Microsoft SQL Server, Active Directory, Microsoft Exchange, Wireless Networking, Telecommunication..., Network Administration, Web Development, Project Planning, System Administration, Windows Server, Telecommunications, Technical Support, CCNA Routing & Switching, Citrix XenApp, Citrix XenServer, DotNetNuke, Customer Service..., Troubleshooting, Java, C, C++, Networking Training, Project Management, Project Coordination, Cisco Technologies, Data Center, VoIP, Information Technology, Network Security, Networking
Education
Southern Illinois University, Carbondale 2005 — 2009
BA, Computer Science
Interactive Intelligence September 2013 - Present
Interactive Intelligence January 2013 - Present
Community Action Council October 2010 - January 2013
Telamon July 2010 - October 2010
Southern Illinois University August 2006 - February 2008
Skills
Microsoft SQL Server, Active Directory, Microsoft Exchange, Wireless Networking, Telecommunication..., Network Administration, Web Development, Project Planning, System Administration, Windows Server, Telecommunications, Technical Support, CCNA Routing & Switching, Citrix XenApp, Citrix XenServer, DotNetNuke, Customer Service..., Troubleshooting, Java, C, C++, Networking Training, Project Management, Project Coordination, Cisco Technologies, Data Center, VoIP, Information Technology, Network Security, Networking
Education
Southern Illinois University, Carbondale 2005 — 2009
BA, Computer Science
David Valentine-Elam David Valentine-Elam's Interactive Intelligence Experience September 2012 - September 2014
Job Senior Attorney at OCLC
Industry Information Technology and Services
Experience
OCLC September 2014 - Present
Interactive Intelligence September 2012 - September 2014
Petronzio Schneier Co., LPA June 2011 - September 2012
The Valentine-Elam Law Firm 2010 - June 2011
Katten Muchin Rosenman LLP May 2008 - August 2008
U.S. District Court for the Eastern District of Missouri January 2008 - May 2008
Stites & Harbison May 2007 - August 2007
The Ohio State University 2003 - 2006
Skills
Trademarks, Copyright Law, Intellectual Property, Licensing, Trade Secrets, Legal Writing, Litigation, Commercial Litigation, Patents, Privacy Law, Corporate Law, Contract Negotiation, Trademark Prosecution, Copyright Litigation, Business Formation, Legal Research, Joint Ventures, Software Licensing, Patent Litigation
Education
Washington University in St. Louis School of Law 2006 — 2009
J.D., Law
The Ohio State University 2000 — 2006
B.S, Economics
The Ohio State University 2000 — 2005
B.A, Philosophy
OCLC September 2014 - Present
Interactive Intelligence September 2012 - September 2014
Petronzio Schneier Co., LPA June 2011 - September 2012
The Valentine-Elam Law Firm 2010 - June 2011
Katten Muchin Rosenman LLP May 2008 - August 2008
U.S. District Court for the Eastern District of Missouri January 2008 - May 2008
Stites & Harbison May 2007 - August 2007
The Ohio State University 2003 - 2006
Skills
Trademarks, Copyright Law, Intellectual Property, Licensing, Trade Secrets, Legal Writing, Litigation, Commercial Litigation, Patents, Privacy Law, Corporate Law, Contract Negotiation, Trademark Prosecution, Copyright Litigation, Business Formation, Legal Research, Joint Ventures, Software Licensing, Patent Litigation
Education
Washington University in St. Louis School of Law 2006 — 2009
J.D., Law
The Ohio State University 2000 — 2006
B.S, Economics
The Ohio State University 2000 — 2005
B.A, Philosophy
Arpita Patel Arpita Patel's Interactive Intelligence Experience May 2012 - Present
Job Software Engineer at Interactive Intelligence
Industry Information Technology and Services
Experience
Interactive Intelligence May 2012 - Present
Allgate Financial , LLC May 2010 - May 2012
IUPUI January 2010 - May 2010
Nuclear Measurment Co. May 2009 - April 2010
Skills
Microsoft SQL Server, C#, WCF, ASP.NET, Active Reports, VB.NET, LeadTools, Agile & Waterfall..., XML programming, CSS, jQuery, LINQ, Crystal Reports, MVC Architecture, Sybase SQL Anywhere, ASP.NET AJAX, ADO.NET, WPF, Entity Framework, ASP.NET MVC, AJAX, Web Services, JavaScript, PL/SQL, SQL, Agile Methodologies, Tortoise SVN
Education
Sardar Patel University 2005 — 2008
MCA, Computer
Sardar Patel University 2002 — 2005
BCA, Computer
Interactive Intelligence May 2012 - Present
Allgate Financial , LLC May 2010 - May 2012
IUPUI January 2010 - May 2010
Nuclear Measurment Co. May 2009 - April 2010
Skills
Microsoft SQL Server, C#, WCF, ASP.NET, Active Reports, VB.NET, LeadTools, Agile & Waterfall..., XML programming, CSS, jQuery, LINQ, Crystal Reports, MVC Architecture, Sybase SQL Anywhere, ASP.NET AJAX, ADO.NET, WPF, Entity Framework, ASP.NET MVC, AJAX, Web Services, JavaScript, PL/SQL, SQL, Agile Methodologies, Tortoise SVN
Education
Sardar Patel University 2005 — 2008
MCA, Computer
Sardar Patel University 2002 — 2005
BCA, Computer
David Abi Jaoude David Abi Jaoude's Interactive Intelligence Experience April 2012 - November 2013
Job Implementation Consultant CIC Practice Lead at Computer Business Machines
Industry Information Technology and Services
Experience
Computer Business Machines November 2013 - Present
Interactive Intelligence April 2012 - November 2013
Interactive Intelligence April 2012 - April 2013
CBM (IBM Premier Business Partner) August 2011 - February 2012
Embvue Inc. May 2010 - August 2010
Skills
Embedded Systems, Storage, Servers, High Availability, Disaster Recovery, Business Continuity, Business Communications, Cloud Computing, Contact Centers, Unified Communications, IBM Servers, Windows Server, Citrix, Citrix Metaframe, Microsoft SQL Server, SIP, SIP Trunking, Databases, Data Mining, Oracle, SQL, Embedded Software, XML, Algorithms, Programming, .NET, Virtualization, VoIP, IVR, MySQL, Data Center, IP PBX, Software Project..., Professional Services, Enterprise Software, Telephony
Education
Ecole Polytechnique de Montreal 2006 — 2011
Bachelor, Computer Engineering
Université de Montréal - Ecole polytechnique de Montréal 2006 — 2011
Bachelor of Engineering (B.Eng.), Computer Engineering
Computer Business Machines November 2013 - Present
Interactive Intelligence April 2012 - November 2013
Interactive Intelligence April 2012 - April 2013
CBM (IBM Premier Business Partner) August 2011 - February 2012
Embvue Inc. May 2010 - August 2010
Skills
Embedded Systems, Storage, Servers, High Availability, Disaster Recovery, Business Continuity, Business Communications, Cloud Computing, Contact Centers, Unified Communications, IBM Servers, Windows Server, Citrix, Citrix Metaframe, Microsoft SQL Server, SIP, SIP Trunking, Databases, Data Mining, Oracle, SQL, Embedded Software, XML, Algorithms, Programming, .NET, Virtualization, VoIP, IVR, MySQL, Data Center, IP PBX, Software Project..., Professional Services, Enterprise Software, Telephony
Education
Ecole Polytechnique de Montreal 2006 — 2011
Bachelor, Computer Engineering
Université de Montréal - Ecole polytechnique de Montréal 2006 — 2011
Bachelor of Engineering (B.Eng.), Computer Engineering
Jim McNeil Jim McNeil's Interactive Intelligence Experience November 2010 - Present
Job Enterprise Software Sales Executive
Industry Information Technology and Services
Experience
Interactive Intelligence November 2010 - Present
Spanlink Communications August 2009 - August 2010
Spanlink Communications December 2004 - August 2009
Verint 2001 - 2003
LeftBrain Solutions 1999 - 2001
CLAM Associates 1996 - 1999
Skills
IVR, SaaS, Workforce Management, CRM, Forecasting, Business Intelligence, Business Planning, Selling Skills, Personnel Management, Public Speaking, Quality Control, Unified Communications, Contact Centers, Call Center, Sales Process..., Call Centers, Vendor Management, Management, VoIP, Telecommunications, Account Management, Enterprise Software, Cloud Computing, Start-ups, CTI, Selling, Professional Services, Solution Selling, Business Process, Cisco Technologies, Data Center, Managed Services, Pre-sales
Education
University of Rochester - Simon Business School 1991 — 1993
MBA, Marketing and Entrepreneurship
Union College 1981 — 1985
Bachelor of Science (B.S.), Biology, Far Eastern Studies
Interactive Intelligence November 2010 - Present
Spanlink Communications August 2009 - August 2010
Spanlink Communications December 2004 - August 2009
Verint 2001 - 2003
LeftBrain Solutions 1999 - 2001
CLAM Associates 1996 - 1999
Skills
IVR, SaaS, Workforce Management, CRM, Forecasting, Business Intelligence, Business Planning, Selling Skills, Personnel Management, Public Speaking, Quality Control, Unified Communications, Contact Centers, Call Center, Sales Process..., Call Centers, Vendor Management, Management, VoIP, Telecommunications, Account Management, Enterprise Software, Cloud Computing, Start-ups, CTI, Selling, Professional Services, Solution Selling, Business Process, Cisco Technologies, Data Center, Managed Services, Pre-sales
Education
University of Rochester - Simon Business School 1991 — 1993
MBA, Marketing and Entrepreneurship
Union College 1981 — 1985
Bachelor of Science (B.S.), Biology, Far Eastern Studies
Krishna Raghuraman Krishna Raghuraman's Interactive Intelligence Experience May 2006 - Present
Job Senior Software Engineer at Interactive Intelligence
Industry Computer Software
Experience
Interactive Intelligence May 2006 - Present
Magna system Inc April 2005 - May 2006
Southern Illinois University December 2002 - April 2005
Skills
C#, XML, Software Development, .NET, Visual Studio, Software Engineering, Agile Methodologies, Web Services, Microsoft SQL Server, Object Oriented Design, Software Design, C++, ASP.NET, JavaScript, SQL, C, WPF, SOAP
Education
Southern Illinois University, Carbondale 2002 — 2005
Master’s Degree, Computer Engineering
University of Madras 1998 — 2002
Bachelor’s Degree, Electrical and Electronics Engineering
Interactive Intelligence May 2006 - Present
Magna system Inc April 2005 - May 2006
Southern Illinois University December 2002 - April 2005
Skills
C#, XML, Software Development, .NET, Visual Studio, Software Engineering, Agile Methodologies, Web Services, Microsoft SQL Server, Object Oriented Design, Software Design, C++, ASP.NET, JavaScript, SQL, C, WPF, SOAP
Education
Southern Illinois University, Carbondale 2002 — 2005
Master’s Degree, Computer Engineering
University of Madras 1998 — 2002
Bachelor’s Degree, Electrical and Electronics Engineering
Irvin Huang's Interactive Intelligence Experience May 2014 - Present
Job Support Engineer, Grad Student and Radio Show Host
Industry Computer & Network Security
Experience
Interactive Intelligence May 2014 - Present
Microsemi June 2013 - May 2014
New University 2009 - May 2014
Impact Media Publishing Inc. 2013 - 2014
AICPS Lab March 2013 - December 2013
IEEE September 2012 - June 2013
Loudon Lab December 2010 - May 2012
Skills
Data Analysis, Social Media, Electrical Engineering, Leadership, Management, PowerPoint, Product Development, Windows, Research, Testing, Microsoft Word, WordPress, InDesign, IT Operations, Analysis, Microcontrollers, Engineering Management, Electronics, HTML, Project Management, Photoshop
Education
University of California, Irvine 2009 — 2014
Bachelor of Applied Science (BASc), Electrical Engineering
University of Illinois Springfield
Master's Degree, Computer Science
Interactive Intelligence May 2014 - Present
Microsemi June 2013 - May 2014
New University 2009 - May 2014
Impact Media Publishing Inc. 2013 - 2014
AICPS Lab March 2013 - December 2013
IEEE September 2012 - June 2013
Loudon Lab December 2010 - May 2012
Skills
Data Analysis, Social Media, Electrical Engineering, Leadership, Management, PowerPoint, Product Development, Windows, Research, Testing, Microsoft Word, WordPress, InDesign, IT Operations, Analysis, Microcontrollers, Engineering Management, Electronics, HTML, Project Management, Photoshop
Education
University of California, Irvine 2009 — 2014
Bachelor of Applied Science (BASc), Electrical Engineering
University of Illinois Springfield
Master's Degree, Computer Science
Fei Yue's Interactive Intelligence Experience 2013 - Present
Job Software Engineer, Test at Interactive Intelligence
Industry Computer Software
Experience
Interactive Intelligence 2013 - Present
Microsoft April 2012 - April 2013
Apple June 2009 - August 2010
Various Companies January 2005 - August 2008
Skills
Software Development, Software Engineering, Debugging, Software Design, Firmware, Embedded Systems, Agile Methodologies, Device Drivers, Embedded Software, C++, C, Algorithms, Perl, Scalability, Testing, System Architecture
Education
Stanford University 2010 — 2012
MS, Electrical Engineering
University of Waterloo 2004 — 2009
BASc, Systems Design Engineering, Management Sciences
Interactive Intelligence 2013 - Present
Microsoft April 2012 - April 2013
Apple June 2009 - August 2010
Various Companies January 2005 - August 2008
Skills
Software Development, Software Engineering, Debugging, Software Design, Firmware, Embedded Systems, Agile Methodologies, Device Drivers, Embedded Software, C++, C, Algorithms, Perl, Scalability, Testing, System Architecture
Education
Stanford University 2010 — 2012
MS, Electrical Engineering
University of Waterloo 2004 — 2009
BASc, Systems Design Engineering, Management Sciences
Kim Anderson's Interactive Intelligence Experience January 2012 - February 2014
Job VP Business Development at Stormboard
Industry Computer Software
Experience
Stormboard July 2015 - Present
Hitachi Solutions Canada Ltd. February 2014 - November 2014
Interactive Intelligence January 2012 - February 2014
Microsoft Canada December 2010 - January 2012
Avaya Canada Corp. September 2009 - November 2010
IBM Canada 2007 - 2009
Fujitsu 2000 - 2006
Fujitsu Consulting Inc. 2000 - 2006
DMR Consulting 2000 - 2002
SHL Systemhouse 1997 - 2000
Skills
Solution Selling, Partner Management, Channel Partners, Direct Sales, Channel Sales, Sales, Professional Services, Account Management, Complex Sales, Business Process, Pre-sales, Managed Services, Sales Process, Software Industry, Telecommunications, Lead Generation, Sales Enablement, Product Management, Wireless, VoIP, Strategic Partnerships, Customer Experience, Outsourcing, Business Development
Education
Southern Alberta Institute of Technology 1991 — 1994
Business Diploma, Marketing and Sales
Miller Composite High
Stormboard July 2015 - Present
Hitachi Solutions Canada Ltd. February 2014 - November 2014
Interactive Intelligence January 2012 - February 2014
Microsoft Canada December 2010 - January 2012
Avaya Canada Corp. September 2009 - November 2010
IBM Canada 2007 - 2009
Fujitsu 2000 - 2006
Fujitsu Consulting Inc. 2000 - 2006
DMR Consulting 2000 - 2002
SHL Systemhouse 1997 - 2000
Skills
Solution Selling, Partner Management, Channel Partners, Direct Sales, Channel Sales, Sales, Professional Services, Account Management, Complex Sales, Business Process, Pre-sales, Managed Services, Sales Process, Software Industry, Telecommunications, Lead Generation, Sales Enablement, Product Management, Wireless, VoIP, Strategic Partnerships, Customer Experience, Outsourcing, Business Development
Education
Southern Alberta Institute of Technology 1991 — 1994
Business Diploma, Marketing and Sales
Miller Composite High
Bill Kilgore's Interactive Intelligence Experience September 2015 - Present
Job Strategic Account Manager at Interactive Intelligence
Industry Information Services
Experience
Interactive Intelligence September 2015 - Present
Red Regatta December 2014 - Present
TIBCO Spotfire July 2013 - December 2014
Attensity January 2013 - May 2013
CallTower August 2010 - January 2012
Evolv On-Demand 2012 - 2012
Genesys / Alcatel-Lucent January 2006 - December 2009
Utopy (now Genesys ) February 2002 - January 2006
Nuance October 1999 - May 2001
Genesys February 1996 - October 1999
Skills
Enterprise Solutions..., Channel Management, Alliances, Strategic Partnerships, SaaS, UCaaS, Call Center, VP sales, Strategic Planning, Talent Acquisition, HRO, RPO, High-volume Recruiting, Talent Management, Strategic Hiring, Call Center..., call center staffing, HR Transformation, HR Metrics, Customer Satisfaction, Customer Experience, Sales, CRM, Business Alliances, Enterprise Software, Direct Sales, Channel Partners, Channel, Managed Services, VoIP, Salesforce.com, Account Management, Strategic Alliances, Analytics, Leadership, Management, Telecommunications, Selling, Professional Services, Cloud Computing, Unified Communications, Lead Generation, Executive Management, Outsourcing, Sales Operations, Strategy, Product Marketing, Start-ups, Solution Selling, Call Centers
Education
Trinity University
Masters, Business Administration
Trinity University
B.A., Psychology
Interactive Intelligence September 2015 - Present
Red Regatta December 2014 - Present
TIBCO Spotfire July 2013 - December 2014
Attensity January 2013 - May 2013
CallTower August 2010 - January 2012
Evolv On-Demand 2012 - 2012
Genesys / Alcatel-Lucent January 2006 - December 2009
Utopy (now Genesys ) February 2002 - January 2006
Nuance October 1999 - May 2001
Genesys February 1996 - October 1999
Skills
Enterprise Solutions..., Channel Management, Alliances, Strategic Partnerships, SaaS, UCaaS, Call Center, VP sales, Strategic Planning, Talent Acquisition, HRO, RPO, High-volume Recruiting, Talent Management, Strategic Hiring, Call Center..., call center staffing, HR Transformation, HR Metrics, Customer Satisfaction, Customer Experience, Sales, CRM, Business Alliances, Enterprise Software, Direct Sales, Channel Partners, Channel, Managed Services, VoIP, Salesforce.com, Account Management, Strategic Alliances, Analytics, Leadership, Management, Telecommunications, Selling, Professional Services, Cloud Computing, Unified Communications, Lead Generation, Executive Management, Outsourcing, Sales Operations, Strategy, Product Marketing, Start-ups, Solution Selling, Call Centers
Education
Trinity University
Masters, Business Administration
Trinity University
B.A., Psychology
Matt Nicolls's Interactive Intelligence Experience May 2013 - August 2013
Job Software Engineer at Gridspace Inc
Industry Computer Software
Experience
Gridspace October 2014 - Present
The Aspen Group June 2014 - October 2014
Interactive Intelligence May 2013 - August 2013
Packer Engineering June 2010 - July 2010
The BrickKicker March 2008 - June 2010
Skills
Python, Django, HTML, JavaScript, Objective-C, Distributed Systems, Android Development, Linux, iOS, C/C++ Programming
Education
University of Illinois at Urbana-Champaign 2010 — 2014
Bachelor of Science (B.S.), Electrical and Electronics Engineering
Gridspace October 2014 - Present
The Aspen Group June 2014 - October 2014
Interactive Intelligence May 2013 - August 2013
Packer Engineering June 2010 - July 2010
The BrickKicker March 2008 - June 2010
Skills
Python, Django, HTML, JavaScript, Objective-C, Distributed Systems, Android Development, Linux, iOS, C/C++ Programming
Education
University of Illinois at Urbana-Champaign 2010 — 2014
Bachelor of Science (B.S.), Electrical and Electronics Engineering
Chris Glenn Chris Glenn's Interactive Intelligence Experience 2002 - 2003
Job Senior Sales Engineer Driving Business Development Efforts
Industry Telecommunications
Experience
ShoreTel 2010 - Present
Black Box Network Services 2006 - 2010
Luminet 2003 - 2006
Interactive Intelligence 2002 - 2003
Dugdale Communications 1999 - 2002
Skills
Sales Engineering, Business Development, Client Development, Sales Develpment, Unified Communications, Technical Demonstrations, Technical Solution..., Revenue & Profit Growth, RFP Response, Solution Selling, Managed Services, Telecommunications
Education
Taylor University
Bachelor of Science (BS), Management / Systems
ShoreTel 2010 - Present
Black Box Network Services 2006 - 2010
Luminet 2003 - 2006
Interactive Intelligence 2002 - 2003
Dugdale Communications 1999 - 2002
Skills
Sales Engineering, Business Development, Client Development, Sales Develpment, Unified Communications, Technical Demonstrations, Technical Solution..., Revenue & Profit Growth, RFP Response, Solution Selling, Managed Services, Telecommunications
Education
Taylor University
Bachelor of Science (BS), Management / Systems
George Ganahl's Interactive Intelligence Experience March 1999 - Present
Job Principal Technology Consultant at Interactive Intelligence
Industry Computer Software
Experience
Whatever It Takes! Ministries 2005 - Present
Interactive Intelligence March 1999 - Present
Home March 1991 - Present
Interactive Intelligence September 2013 - October 2014
Interactive Intelligence March 2012 - September 2013
Interactive Intelligence March 1999 - March 2012
Net 10 Technologies 1998 - 1999
ServiceMaster, Inc. April 1995 - March 1998
Team Safety Management, Inc. January 1994 - March 1995
Baron-Blakeslee, Inc. July 1993 - January 1994
Skills
Troubleshooting, Software Documentation, Windows Server, Training, Technical Support, Cisco Technologies, Cloud Computing, Databases, Servers, Integration, Telephony, VoIP, Telecommunications, Project Planning, Professional Services, Hyper-V, IT Management, IVR, VMware, TCP/IP, WAN, Call Centers, System Administration, Team Building, Documentation, SIP, IT Infrastructure..., Virtualization, MCSE NT 4.0, MCSE 2000, A+, ICCE, ICHD
Education
United States Naval Academy 1983 — 1987
BS, English
Corona Senior High School 1980 — 1983
High School Diploma, General Studies
Whatever It Takes! Ministries 2005 - Present
Interactive Intelligence March 1999 - Present
Home March 1991 - Present
Interactive Intelligence September 2013 - October 2014
Interactive Intelligence March 2012 - September 2013
Interactive Intelligence March 1999 - March 2012
Net 10 Technologies 1998 - 1999
ServiceMaster, Inc. April 1995 - March 1998
Team Safety Management, Inc. January 1994 - March 1995
Baron-Blakeslee, Inc. July 1993 - January 1994
Skills
Troubleshooting, Software Documentation, Windows Server, Training, Technical Support, Cisco Technologies, Cloud Computing, Databases, Servers, Integration, Telephony, VoIP, Telecommunications, Project Planning, Professional Services, Hyper-V, IT Management, IVR, VMware, TCP/IP, WAN, Call Centers, System Administration, Team Building, Documentation, SIP, IT Infrastructure..., Virtualization, MCSE NT 4.0, MCSE 2000, A+, ICCE, ICHD
Education
United States Naval Academy 1983 — 1987
BS, English
Corona Senior High School 1980 — 1983
High School Diploma, General Studies
Alex Luebbehusen's Interactive Intelligence Experience May 2015 - Present
Job Application Developer at Interactive Intelligence
Industry Computer Software
Experience
Interactive Intelligence May 2015 - Present
Kimball Electronics Group May 2013 - January 2015
MasterBrand Cabinets May 2012 - August 2012
Skills
Software Development, C#, C++, C, Visual Studio, SQL, ASP.NET, JavaScript, jQuery, AngularJS, HTML, CSS, Robotics, Embedded Software, Android Development, iOS Development, ABAP, Analysis, Testing, Matlab, Embedded Systems, Program Management, Engineering, Electrical Engineering, SAP, LTSpice, VBA, SAP ERP, Web Services
Education
University of Evansville 2011 — 2015
Bachelor of Science (B.S.), Computer Engineering, 3.9 (4.0 scale)
Harlaxton College (Located near Grantham, England) 2012 — 2012
Interactive Intelligence May 2015 - Present
Kimball Electronics Group May 2013 - January 2015
MasterBrand Cabinets May 2012 - August 2012
Skills
Software Development, C#, C++, C, Visual Studio, SQL, ASP.NET, JavaScript, jQuery, AngularJS, HTML, CSS, Robotics, Embedded Software, Android Development, iOS Development, ABAP, Analysis, Testing, Matlab, Embedded Systems, Program Management, Engineering, Electrical Engineering, SAP, LTSpice, VBA, SAP ERP, Web Services
Education
University of Evansville 2011 — 2015
Bachelor of Science (B.S.), Computer Engineering, 3.9 (4.0 scale)
Harlaxton College (Located near Grantham, England) 2012 — 2012
Evette Snyder Evette Snyder's Interactive Intelligence Experience
Job Analyst at Interactive Intelligence
Industry Computer Software
Experience
Interactive Intelligence
Skills
Analyst Relations, Experienced Business..., Analyst Notebook, Analysts, Intelligence, Business Intelligence, Intelligence Analysis, Emotional Intelligence, Competitive Intelligence
Education
State University of New York at Albany
Interactive Intelligence
Skills
Analyst Relations, Experienced Business..., Analyst Notebook, Analysts, Intelligence, Business Intelligence, Intelligence Analysis, Emotional Intelligence, Competitive Intelligence
Education
State University of New York at Albany
Natalie Ruddell Natalie Ruddell's Interactive Intelligence Experience February 2010 - Present
Job Data Consultant Interactive Intelligence
Industry Telecommunications
Experience
Interactive Intelligence February 2010 - Present
OpinionWorks July 2008 - February 2010
Center for Innovative Teaching and Learning September 2005 - May 2009
Skills
SAS programming, SPSS, SQL, Microsoft SQL Server, Statistical Modeling, Statistics, Statistical Software, Multivariate Statistics, Statistical Computing, Statistical Sampling, Calculus, Linear Regression, Linear Algebra, Simulations, Data Validation, Operations Research, Data Analysis, Analytics, Analysis, Databases, Leadership, Project Management, Business Analysis, Vendor Management, Research, Process Improvement
Education
The George Washington University 2005 — 2009
Bachelor of Science (B.S.), Statistics and Political Science
Interactive Intelligence February 2010 - Present
OpinionWorks July 2008 - February 2010
Center for Innovative Teaching and Learning September 2005 - May 2009
Skills
SAS programming, SPSS, SQL, Microsoft SQL Server, Statistical Modeling, Statistics, Statistical Software, Multivariate Statistics, Statistical Computing, Statistical Sampling, Calculus, Linear Regression, Linear Algebra, Simulations, Data Validation, Operations Research, Data Analysis, Analytics, Analysis, Databases, Leadership, Project Management, Business Analysis, Vendor Management, Research, Process Improvement
Education
The George Washington University 2005 — 2009
Bachelor of Science (B.S.), Statistics and Political Science
Keith Schmitz Keith Schmitz's Interactive Intelligence Experience December 1997 - May 2005
Job VP Business Development at Enacomm, Inc.
Industry Telecommunications
Experience
Enacomm May 2012 - Present
Genesys August 2008 - May 2012
VoiceObjects December 2007 - August 2008
Intervoice January 2007 - September 2007
Edify May 2005 - September 2007
Interactive Intelligence December 1997 - May 2005
Centigram 1993 - 1997
Syntellect January 1991 - October 1993
Microvoice September 1988 - December 1990
VoiceCom, Inc. September 1986 - August 1988
Skills
Customer Experience, CTI, Enterprise Software, Contact Centers, Sales Operations, Genesys, Software, Solution Selling, Call Center, IVR, Telephony, SaaS, Channel, CRM, Strategy, Leadership, Telecommunications, Integration, Salesforce.com, Professional Services, Managed Services, Channel Partners, Program Management, Management, Direct Sales, Unified Communications, Speech Recognition, Sales, Cloud Computing, Strategic Partnerships, Sales Management, Software Industry, Account Management, Demand Generation, Marketing, Go-to-market Strategy, Partner Management, Channel Sales, Call Centers, Networking, Business Development, Vendor Management, Selling, Start-ups, Mobile Devices, VoIP, Product Management, Product Marketing, Sales Process, Sales Enablement
Education
The University of Texas at Arlington 1979 — 1981
BBA, Management
The University of Texas at Arlington - College of Business Administration 1977 — 1981
BBA Management, Marketing
Southwest High
Enacomm May 2012 - Present
Genesys August 2008 - May 2012
VoiceObjects December 2007 - August 2008
Intervoice January 2007 - September 2007
Edify May 2005 - September 2007
Interactive Intelligence December 1997 - May 2005
Centigram 1993 - 1997
Syntellect January 1991 - October 1993
Microvoice September 1988 - December 1990
VoiceCom, Inc. September 1986 - August 1988
Skills
Customer Experience, CTI, Enterprise Software, Contact Centers, Sales Operations, Genesys, Software, Solution Selling, Call Center, IVR, Telephony, SaaS, Channel, CRM, Strategy, Leadership, Telecommunications, Integration, Salesforce.com, Professional Services, Managed Services, Channel Partners, Program Management, Management, Direct Sales, Unified Communications, Speech Recognition, Sales, Cloud Computing, Strategic Partnerships, Sales Management, Software Industry, Account Management, Demand Generation, Marketing, Go-to-market Strategy, Partner Management, Channel Sales, Call Centers, Networking, Business Development, Vendor Management, Selling, Start-ups, Mobile Devices, VoIP, Product Management, Product Marketing, Sales Process, Sales Enablement
Education
The University of Texas at Arlington 1979 — 1981
BBA, Management
The University of Texas at Arlington - College of Business Administration 1977 — 1981
BBA Management, Marketing
Southwest High
Brandon Reppert Brandon Reppert's Interactive Intelligence Experience May 2014 - August 2014
Job Software Engineer at AppNexus
Industry Computer Software
Experience
AppNexus July 2015 - Present
Interactive Intelligence May 2014 - August 2014
Taylor University 2012 - 2014
Interactive Intelligence May 2013 - August 2013
Skills
Python, Java, Programming, SQL, Big Data, Django, NoSQL, Embedded Systems, Networking Architecture, Ruby on Rails, C, C++, HTML, JavaScript, CSS, Machine Learning, Redis, Networking Protocols, GNU/Linux, Git, Common Lisp, AJAX, VHDL, Computer Architecture, CLIPS, Object Oriented Software, Perforce
Education
Taylor University 2011 — 2015
Bachelor of Science (B.S.), Computer Science, 3.86
Taylor University 2011 — 2015
BS, Computer Science
AppNexus July 2015 - Present
Interactive Intelligence May 2014 - August 2014
Taylor University 2012 - 2014
Interactive Intelligence May 2013 - August 2013
Skills
Python, Java, Programming, SQL, Big Data, Django, NoSQL, Embedded Systems, Networking Architecture, Ruby on Rails, C, C++, HTML, JavaScript, CSS, Machine Learning, Redis, Networking Protocols, GNU/Linux, Git, Common Lisp, AJAX, VHDL, Computer Architecture, CLIPS, Object Oriented Software, Perforce
Education
Taylor University 2011 — 2015
Bachelor of Science (B.S.), Computer Science, 3.86
Taylor University 2011 — 2015
BS, Computer Science
Mark Schroering Mark Schroering's Interactive Intelligence Experience May 2014 - Present
Job Architect at Interactive Intelligence
Industry Computer Software
Experience
Interactive Intelligence May 2014 - Present
Interactive Intelligence August 2010 - May 2014
Interactive Intelligence July 2008 - August 2010
ProSolv Cardiovascular, a FUJIFILM Company January 2006 - July 2008
Raytheon Technical Services 2004 - 2005
Naval Surface Warfare Center, Crane Division 2003 - 2004
The Boeing Company 1999 - 2003
Kimball Electronics Group 1996 - 1997
Skills
C#, WPF, C++, Object Oriented Design, STL, Programming, OpenGL, ASP.NET, Software Engineering, Real-time Simulation, ACE, Boost C++, JavaScript, HTML 5, CSS3, WebRTC, Java
Education
Washington University in St. Louis 2000 — 2003
MS
University of Evansville 1995 — 1999
BS
Interactive Intelligence May 2014 - Present
Interactive Intelligence August 2010 - May 2014
Interactive Intelligence July 2008 - August 2010
ProSolv Cardiovascular, a FUJIFILM Company January 2006 - July 2008
Raytheon Technical Services 2004 - 2005
Naval Surface Warfare Center, Crane Division 2003 - 2004
The Boeing Company 1999 - 2003
Kimball Electronics Group 1996 - 1997
Skills
C#, WPF, C++, Object Oriented Design, STL, Programming, OpenGL, ASP.NET, Software Engineering, Real-time Simulation, ACE, Boost C++, JavaScript, HTML 5, CSS3, WebRTC, Java
Education
Washington University in St. Louis 2000 — 2003
MS
University of Evansville 1995 — 1999
BS
Ivan Rocha's Interactive Intelligence Experience January 2006 - Present
Job Manager Latinoamerica en Interactive Intelligence
Industry Telecommunications
Experience
Interactive Intelligence January 2006 - Present
Grupo Salinas January 2004 - January 2006
Skills
TOGAF, Call Center Architecture, VoIP, CIC, Gateway, Cisco Call Manager, Visual Studio, SAP, Cisco Certified, Microsoft Certified..., Microsoft Certified..., PMP, Certified SAP Consultant, Amazon Web Services..., Certified Green Belt
Education
Instituto Tecnológico y de Estudios Superiores de Monterrey
Master of Business Administration (MBA)
Interactive Intelligence January 2006 - Present
Grupo Salinas January 2004 - January 2006
Skills
TOGAF, Call Center Architecture, VoIP, CIC, Gateway, Cisco Call Manager, Visual Studio, SAP, Cisco Certified, Microsoft Certified..., Microsoft Certified..., PMP, Certified SAP Consultant, Amazon Web Services..., Certified Green Belt
Education
Instituto Tecnológico y de Estudios Superiores de Monterrey
Master of Business Administration (MBA)
Tim Hawes Tim Hawes's Interactive Intelligence Experience September 2014 - Present
Job DevOps Engineer at Interactive Intelligence
Industry Information Technology and Services
Experience
Interactive Intelligence September 2014 - Present
ANXeBusiness May 2011 - June 2014
NetApp January 2011 - May 2011
Hawes Resume Service May 2009 - May 2011
Virscidian, Inc. February 2010 - February 2011
NovaDine, Inc 2006 - 2009
Rockwell Automation 2005 - 2006
Procomm Consulting, Inc 2004 - 2005
Accentuate Staffing 2003 - 2004
CIBER, Inc. 1998 - 2003
Skills
Apache, Perl, Linux, Unix, Bash, Python, PostgreSQL, System Administration, PHP, SQL, Database Design, Web Applications, Solaris, Oracle, Sed, Java, DNS, Ksh, Drupal, Xen, Linux System..., TCP/IP, OOP, Cron, FreeBSD, Zope, VMware ESX, VirtualBox, MySQL, Sh, Debian/Ubuntu, Linux server..., Linux Tools, NetBSD, Puppet, DevOps
Education
Sinclair Community College 1989 — 1991
Business Administration
Interactive Intelligence September 2014 - Present
ANXeBusiness May 2011 - June 2014
NetApp January 2011 - May 2011
Hawes Resume Service May 2009 - May 2011
Virscidian, Inc. February 2010 - February 2011
NovaDine, Inc 2006 - 2009
Rockwell Automation 2005 - 2006
Procomm Consulting, Inc 2004 - 2005
Accentuate Staffing 2003 - 2004
CIBER, Inc. 1998 - 2003
Skills
Apache, Perl, Linux, Unix, Bash, Python, PostgreSQL, System Administration, PHP, SQL, Database Design, Web Applications, Solaris, Oracle, Sed, Java, DNS, Ksh, Drupal, Xen, Linux System..., TCP/IP, OOP, Cron, FreeBSD, Zope, VMware ESX, VirtualBox, MySQL, Sh, Debian/Ubuntu, Linux server..., Linux Tools, NetBSD, Puppet, DevOps
Education
Sinclair Community College 1989 — 1991
Business Administration
Mary Ellen Anderson Mary Ellen Anderson's Interactive Intelligence Experience January 2015 - Present
Job Territory Manager at Interactive Intelligence
Industry Computer Software
Experience
Interactive Intelligence January 2015 - Present
Oracle July 2013 - December 2014
OTIS June 2011 - July 2013
Pratt & Whitney June 2010 - August 2010
Skills
CRM, Customer Experience, Customer Service, Negotiation, Account Management, Customer Satisfaction, Business Development, Sales Management, Customer Retention, Sales, Sales Process, Microsoft Office, Salesforce.com, Leadership, Operations Management, New Business Development, Contract Negotiation, Forecasting, Microsoft Excel, Team Building, Siebel, Social Media, RightNow, Microsoft Word, PowerPoint
Education
Syracuse University - Martin J. Whitman School of Management 2007 — 2011
Bachelor's Degree, Supply Chain Management
Instituto Internacional de Madrid 2009 — 2009
Intensive language, International Business Law
Interactive Intelligence January 2015 - Present
Oracle July 2013 - December 2014
OTIS June 2011 - July 2013
Pratt & Whitney June 2010 - August 2010
Skills
CRM, Customer Experience, Customer Service, Negotiation, Account Management, Customer Satisfaction, Business Development, Sales Management, Customer Retention, Sales, Sales Process, Microsoft Office, Salesforce.com, Leadership, Operations Management, New Business Development, Contract Negotiation, Forecasting, Microsoft Excel, Team Building, Siebel, Social Media, RightNow, Microsoft Word, PowerPoint
Education
Syracuse University - Martin J. Whitman School of Management 2007 — 2011
Bachelor's Degree, Supply Chain Management
Instituto Internacional de Madrid 2009 — 2009
Intensive language, International Business Law
Brian Kamrowski's Interactive Intelligence Experience October 2013 - Present
Job Team Lead, Sr. Software Engineer at Interactive Intelligence
Industry Telecommunications
Experience
Interactive Intelligence October 2013 - Present
Interactive Intelligence June 2012 - September 2013
Dialogic October 2009 - June 2012
Dialogic May 2008 - October 2009
Dialogic November 2006 - May 2008
Intel Corporation June 2000 - November 2006
Voice Technologies Group January 1998 - June 2000
Voice Technologies Group November 1996 - January 1998
LocalNet February 1995 - November 1996
Skills
RTP, SIP
Education
SUNY at Buffalo 1993 — 1997
Bachelor of Science (BS), Computer Science, 3.7
Nichols School 1989 — 1993
Interactive Intelligence October 2013 - Present
Interactive Intelligence June 2012 - September 2013
Dialogic October 2009 - June 2012
Dialogic May 2008 - October 2009
Dialogic November 2006 - May 2008
Intel Corporation June 2000 - November 2006
Voice Technologies Group January 1998 - June 2000
Voice Technologies Group November 1996 - January 1998
LocalNet February 1995 - November 1996
Skills
RTP, SIP
Education
SUNY at Buffalo 1993 — 1997
Bachelor of Science (BS), Computer Science, 3.7
Nichols School 1989 — 1993
Moyukh Sen Moyukh Sen's Interactive Intelligence Experience August 2010 - July 2011
Job moving bits around
Industry Computer Software
Experience
Cisco Systems April 2012 - Present
Interactive Intelligence August 2010 - July 2011
Interactive Intelligence January 2010 - July 2011
Skills
Python, VoIP, Unified Communications, C#, C, Enterprise Software, Integration, Software Development, Testing, SaaS, Storage, Operating Systems, Web Applications, .NET, Consulting, Java
Education
Purdue University
BS, Computer Science
Tsinghua University
Study Abroad, Entrepreneurship
Cisco Systems April 2012 - Present
Interactive Intelligence August 2010 - July 2011
Interactive Intelligence January 2010 - July 2011
Skills
Python, VoIP, Unified Communications, C#, C, Enterprise Software, Integration, Software Development, Testing, SaaS, Storage, Operating Systems, Web Applications, .NET, Consulting, Java
Education
Purdue University
BS, Computer Science
Tsinghua University
Study Abroad, Entrepreneurship
Nicholas Nordeen's Interactive Intelligence Experience May 2013 - December 2013
Job Frontend Engineer at Uptake
Industry Computer Software
Experience
Uptake May 2015 - Present
Interactive Intelligence May 2013 - December 2013
University of Illinois at Urbana-Champaign August 2012 - May 2013
Skills
JavaScript, AngularJS, HTML5, CSS3, Java, D3.js, Software Engineering, C++, Node.js, User Interface Design
Education
University of Illinois at Urbana-Champaign 2010 — 2014
Bachelor of Science (BS), Computer Science, Senior
Uptake May 2015 - Present
Interactive Intelligence May 2013 - December 2013
University of Illinois at Urbana-Champaign August 2012 - May 2013
Skills
JavaScript, AngularJS, HTML5, CSS3, Java, D3.js, Software Engineering, C++, Node.js, User Interface Design
Education
University of Illinois at Urbana-Champaign 2010 — 2014
Bachelor of Science (BS), Computer Science, Senior
Jan Sherman's Interactive Intelligence Experience January 2014 - October 2014
Job Senior Account Manager
Industry Information Technology and Services
Experience
Interactive Intelligence January 2014 - October 2014
Prosys Information Systems October 2012 - January 2014
Polycom October 2010 - September 2012
Deltacom June 2009 - October 2010
Siemens Communications March 2008 - June 2009
Verizon March 2006 - February 2008
Qwest Communications (now Centurylink) 2003 - 2006
Independent Contractor/Consultant (Real Estate) 2000 - 2003
Lucent Technologies 1998 - 2000
Siemens Enterprise Networks 1987 - 1998
Skills
Channel Sales, Channel Relationship..., Enterprise Mobility, Telepresence, VoIP, Enterprise Solution..., Enterprise Technology..., Enterprise Content..., Network Infrastructure, Video Conferencing, Audio Conferencing, Professional Services, Microsoft Licensing, Enterprise Account..., Strategic Alliances, strategic leadership, Strategic Leadership, Cloud Computing, CRM, SaaS, Leadership, Solution Selling, Unified Communications, Sales Operations, Telephony, Direct Sales, Telecommunications, Networking, Sales Process, Strategic Partnerships, Managed Services, Security, Strategy, Enterprise Software, Cisco Technologies, Contract Negotiation, Wireless, Business Alliances, Go-to-market Strategy, Sales, Channel Partners, B2B, Salesforce.com, Partner Management, Data Center, SIP, Selling, Sales Enablement, Consulting, Storage
Education
University of Florida 1978 — 1983
BS, Business Administration
University of Florida
BS in Business Administration, Business Administration
Interactive Intelligence January 2014 - October 2014
Prosys Information Systems October 2012 - January 2014
Polycom October 2010 - September 2012
Deltacom June 2009 - October 2010
Siemens Communications March 2008 - June 2009
Verizon March 2006 - February 2008
Qwest Communications (now Centurylink) 2003 - 2006
Independent Contractor/Consultant (Real Estate) 2000 - 2003
Lucent Technologies 1998 - 2000
Siemens Enterprise Networks 1987 - 1998
Skills
Channel Sales, Channel Relationship..., Enterprise Mobility, Telepresence, VoIP, Enterprise Solution..., Enterprise Technology..., Enterprise Content..., Network Infrastructure, Video Conferencing, Audio Conferencing, Professional Services, Microsoft Licensing, Enterprise Account..., Strategic Alliances, strategic leadership, Strategic Leadership, Cloud Computing, CRM, SaaS, Leadership, Solution Selling, Unified Communications, Sales Operations, Telephony, Direct Sales, Telecommunications, Networking, Sales Process, Strategic Partnerships, Managed Services, Security, Strategy, Enterprise Software, Cisco Technologies, Contract Negotiation, Wireless, Business Alliances, Go-to-market Strategy, Sales, Channel Partners, B2B, Salesforce.com, Partner Management, Data Center, SIP, Selling, Sales Enablement, Consulting, Storage
Education
University of Florida 1978 — 1983
BS, Business Administration
University of Florida
BS in Business Administration, Business Administration
Leanora J Gordon Leanora J Gordon's Interactive Intelligence Experience August 2015 - Present
Job Client Account Manager at Interactive Intelligence
Industry Telecommunications
Experience
Interactive Intelligence August 2015 - Present
M&C Associates 2009 - 2014
M&C Associates, LLC 2005 - 2009
M&C Associates 2002 - 2005
Nortel Networks 2001 - 2002
Periphonics Corporation 1999 - 2001
Skills
Salesforce.com, Solution Selling, IVR, CRM, CTI, Direct Sales, Contact Centers, Sales Operations, Strategic Partnerships, Managed Services, Avaya, Lead Generation, Call Centers, Professional Services, Vendor Management, Business Development, Channel Partners, Customer Satisfaction, Sales, Customer Retention, Strategy, Telecommunications, Management, B2B, ACT!, Avaya Technologies
Education
Suffolk County Community College 1998 — 2011
Associate of Arts (A.A.), Honors Program, 4.0
Interactive Intelligence August 2015 - Present
M&C Associates 2009 - 2014
M&C Associates, LLC 2005 - 2009
M&C Associates 2002 - 2005
Nortel Networks 2001 - 2002
Periphonics Corporation 1999 - 2001
Skills
Salesforce.com, Solution Selling, IVR, CRM, CTI, Direct Sales, Contact Centers, Sales Operations, Strategic Partnerships, Managed Services, Avaya, Lead Generation, Call Centers, Professional Services, Vendor Management, Business Development, Channel Partners, Customer Satisfaction, Sales, Customer Retention, Strategy, Telecommunications, Management, B2B, ACT!, Avaya Technologies
Education
Suffolk County Community College 1998 — 2011
Associate of Arts (A.A.), Honors Program, 4.0
Scott Randal Scott Randal's Interactive Intelligence Experience June 2010 - Present
Job Computational Linguist at Interactive Intelligence
Industry Computer Software
Experience
Interactive Intelligence June 2010 - Present
Conversay January 2005 - June 2009
Skills
Speech Recognition, Speech Technology, Computational..., Natural Language..., Machine Learning, Artificial Intelligence, Semantic Technologies, Language Technology, Text Analytics, Text Classification
Education
University of Washington 2002 — 2005
B.S., Computing & Software Systems
The University of Texas at Arlington 1994 — 1995
M.A., Linguistics
University of Washington 1984 — 1986
B.A., Linguistics
Wheaton College 1982 — 1984
Interactive Intelligence June 2010 - Present
Conversay January 2005 - June 2009
Skills
Speech Recognition, Speech Technology, Computational..., Natural Language..., Machine Learning, Artificial Intelligence, Semantic Technologies, Language Technology, Text Analytics, Text Classification
Education
University of Washington 2002 — 2005
B.S., Computing & Software Systems
The University of Texas at Arlington 1994 — 1995
M.A., Linguistics
University of Washington 1984 — 1986
B.A., Linguistics
Wheaton College 1982 — 1984
Daniel Wong | MBA Daniel Wong | MBA's Interactive Intelligence Experience December 2014 - Present
Job Project Manager at Interactive Intelligence
Industry Automotive
Experience
Interactive Intelligence December 2014 - Present
PTS - Pacific Technology Solutions November 2012 - December 2014
Pacific Technology Solutions February 2007 - November 2012
Transportation Management & Design April 2005 - January 2007
ACN May 2005 - May 2006
Skills
Process Improvement, Cross-functional Team..., Competitive Analysis, Strategic Planning, Business Strategy, Marketing Strategy, Forecasting, Project Management, Microsoft Excel, Marketing, Budgets, Management, Business Planning, Team Leadership, Product Management, Analysis, Sales Management, Negotiation, CRM, Market Research, Leadership, Sales, Data Analysis, Training, Product Development, Manufacturing, Building Business...
Education
University of California, Irvine - The Paul Merage School of Business 2009 — 2012
MBA, Operations, Marketing, Consulting
University of California, Riverside 2001 — 2005
BS, Business Administration
SHS 1998 — 2001
Interactive Intelligence December 2014 - Present
PTS - Pacific Technology Solutions November 2012 - December 2014
Pacific Technology Solutions February 2007 - November 2012
Transportation Management & Design April 2005 - January 2007
ACN May 2005 - May 2006
Skills
Process Improvement, Cross-functional Team..., Competitive Analysis, Strategic Planning, Business Strategy, Marketing Strategy, Forecasting, Project Management, Microsoft Excel, Marketing, Budgets, Management, Business Planning, Team Leadership, Product Management, Analysis, Sales Management, Negotiation, CRM, Market Research, Leadership, Sales, Data Analysis, Training, Product Development, Manufacturing, Building Business...
Education
University of California, Irvine - The Paul Merage School of Business 2009 — 2012
MBA, Operations, Marketing, Consulting
University of California, Riverside 2001 — 2005
BS, Business Administration
SHS 1998 — 2001
Brian Spraetz Brian Spraetz's Interactive Intelligence Experience April 2015 - Present
Job Team Lead Customer Engagement Solutions Marketing at Interactive Intelligence
Industry Computer Software
Experience
Interactive Intelligence April 2015 - Present
Interactive Intelligence September 2013 - April 2015
Enkata June 2011 - July 2013
Vertex Business Services July 2010 - May 2011
NICE Systems October 2005 - May 2010
IEX Corporation April 2000 - October 2005
Intervoice 1995 - 2000
Datamatic 1990 - 1995
Skills
Product Marketing, Sales Enablement, Product Evangelism, Marketing Communications, Copywriting, SEO copywriting, SaaS, Enterprise Software, Contact Centers, Product Lifecycle..., Go-to-market Strategy, Analytics, Strategy, Competitive Analysis, Marketing Messaging, Thought Leadership, Solution Selling, Blogging, Lead Generation, Presentations, Customer Experience, WFO, CRM, Health Insurance, Workforce Management, Speech Analytics, Text Analytics, Professional Services, VoIP, Cloud Computing, P&C Insurance, Product Management, Marketing, Multi-channel Marketing, Wireless, Brochures, B2B, Cross-functional Team..., Business Strategy, Partner Management, Direct Sales, Management, Start-ups, Sales
Education
Richardson High School 1970 — 1974
Pragmatic Marketing - Austin
Southern Methodist University
B.S.E.E., Electrical Engineering
The University of Texas at Dallas
MBA, Marketing
Interactive Intelligence April 2015 - Present
Interactive Intelligence September 2013 - April 2015
Enkata June 2011 - July 2013
Vertex Business Services July 2010 - May 2011
NICE Systems October 2005 - May 2010
IEX Corporation April 2000 - October 2005
Intervoice 1995 - 2000
Datamatic 1990 - 1995
Skills
Product Marketing, Sales Enablement, Product Evangelism, Marketing Communications, Copywriting, SEO copywriting, SaaS, Enterprise Software, Contact Centers, Product Lifecycle..., Go-to-market Strategy, Analytics, Strategy, Competitive Analysis, Marketing Messaging, Thought Leadership, Solution Selling, Blogging, Lead Generation, Presentations, Customer Experience, WFO, CRM, Health Insurance, Workforce Management, Speech Analytics, Text Analytics, Professional Services, VoIP, Cloud Computing, P&C Insurance, Product Management, Marketing, Multi-channel Marketing, Wireless, Brochures, B2B, Cross-functional Team..., Business Strategy, Partner Management, Direct Sales, Management, Start-ups, Sales
Education
Richardson High School 1970 — 1974
Pragmatic Marketing - Austin
Southern Methodist University
B.S.E.E., Electrical Engineering
The University of Texas at Dallas
MBA, Marketing
Terry Meadors Terry Meadors's Interactive Intelligence Experience October 2006 - December 2007
Job Information Industry Executive and Technology Evangelist
Industry Information Technology and Services
Experience
Howitzer Consulting, LLC January 2004 - Present
PrismaStar May 2008 - April 2009
Interactive Intelligence October 2006 - December 2007
Semi-Retired February 2000 - December 2003
IQuest Internet, Inc March 1995 - February 2000
Department of Defence September 1994 - March 1995
Wang Labs March 1992 - September 1994
AT&T May 1991 - May 1992
Bechtel December 1989 - May 1991
University of Illinois 1987 - 1989
Education
University of Illinois at Urbana-Champaign 1984 — 1989
Math/CS
Champaign Centennial High School 1980 — 1984
Howitzer Consulting, LLC January 2004 - Present
PrismaStar May 2008 - April 2009
Interactive Intelligence October 2006 - December 2007
Semi-Retired February 2000 - December 2003
IQuest Internet, Inc March 1995 - February 2000
Department of Defence September 1994 - March 1995
Wang Labs March 1992 - September 1994
AT&T May 1991 - May 1992
Bechtel December 1989 - May 1991
University of Illinois 1987 - 1989
Education
University of Illinois at Urbana-Champaign 1984 — 1989
Math/CS
Champaign Centennial High School 1980 — 1984
Jeffrey Pope's Interactive Intelligence Experience 1999 - 1999
Job
Industry Computer Software
Experience
IBM (IBM acquired Cognos) 2014 - Present
IBM (IBM acquired Cognos) 2011 - 2014
IBM (IBM acquired Cognos) 2009 - 2011
Cognos Corporation 2004 - 2009
Freemarkets Inc 2002 - 2003
Clarus 1999 - 2002
Interactive Intelligence 1999 - 1999
Software Artistry 1994 - 1999
IRI Software 1991 - 1994
Pansophic Systems 1990 - 1991
Skills
Business Analytics, Strategy, Cloud Computing, Solution Selling, Cognos, Software Industry, Big Data, Management, Business Intelligence, Segmentation, Salesforce.com, Pre-sales, B2B, ETL, Performance Management, CRM, Leadership, Predictive Analytics, Product Marketing, Outsourcing, Enterprise Architecture, Data Integration, Forecasting, Analysis, SaaS, Negotiation, Strategic Planning, OEM contracts, Business Strategy, Creative Solutions
Education
University of California, Los Angeles 1981 — 1986
BA, Economics
Torrey Pines High School 1977 — 1981
Haworth Elementary
IBM (IBM acquired Cognos) 2014 - Present
IBM (IBM acquired Cognos) 2011 - 2014
IBM (IBM acquired Cognos) 2009 - 2011
Cognos Corporation 2004 - 2009
Freemarkets Inc 2002 - 2003
Clarus 1999 - 2002
Interactive Intelligence 1999 - 1999
Software Artistry 1994 - 1999
IRI Software 1991 - 1994
Pansophic Systems 1990 - 1991
Skills
Business Analytics, Strategy, Cloud Computing, Solution Selling, Cognos, Software Industry, Big Data, Management, Business Intelligence, Segmentation, Salesforce.com, Pre-sales, B2B, ETL, Performance Management, CRM, Leadership, Predictive Analytics, Product Marketing, Outsourcing, Enterprise Architecture, Data Integration, Forecasting, Analysis, SaaS, Negotiation, Strategic Planning, OEM contracts, Business Strategy, Creative Solutions
Education
University of California, Los Angeles 1981 — 1986
BA, Economics
Torrey Pines High School 1977 — 1981
Haworth Elementary
Wilson Tran Wilson Tran's Interactive Intelligence Experience May 2014 - October 2014
Job Software Development Engineer at Experian Consumer Services
Industry Computer Software
Experience
Experian Consumer Services October 2014 - Present
Interactive Intelligence May 2014 - October 2014
Interactive Intelligence November 2012 - May 2014
Interactive Intelligence June 2012 - November 2012
Interactive Intelligence June 2011 - June 2012
Interactive Intelligence June 2010 - June 2011
UC Irvine November 2007 - June 2010
Skills
SIP, VoIP protocols SIP, C#, WPF, WPF Development, XAML, MVVM, SQL, JSON, Github, Perforce, IVR, ACD, Windows Server, Telephony, Unified Messaging, TCP/IP, Telecommunications, Cloud Computing, Software Development, Microsoft SQL Server, Integration, VoIP, Web Services, Troubleshooting
Education
University of California, Irvine 2005 — 2010
Bachelor of Science (B.S.), Information and Computer Science
Sierra Vista High School
Experian Consumer Services October 2014 - Present
Interactive Intelligence May 2014 - October 2014
Interactive Intelligence November 2012 - May 2014
Interactive Intelligence June 2012 - November 2012
Interactive Intelligence June 2011 - June 2012
Interactive Intelligence June 2010 - June 2011
UC Irvine November 2007 - June 2010
Skills
SIP, VoIP protocols SIP, C#, WPF, WPF Development, XAML, MVVM, SQL, JSON, Github, Perforce, IVR, ACD, Windows Server, Telephony, Unified Messaging, TCP/IP, Telecommunications, Cloud Computing, Software Development, Microsoft SQL Server, Integration, VoIP, Web Services, Troubleshooting
Education
University of California, Irvine 2005 — 2010
Bachelor of Science (B.S.), Information and Computer Science
Sierra Vista High School
Gaetan Chantal's Interactive Intelligence Experience January 2013 - Present
Job Director of Strategic Accounts at Interactive Intelligence
Industry Computer Software
Experience
Interactive Intelligence January 2013 - Present
Interactive Intelligence 2009 - December 2012
AVAYA Corporation January 2004 - August 2009
NORTEL CORPORATION 2000 - 2002
NORTEL CORPORATION 1992 - 2000
NORTEL CORPORATION 1990 - 1992
NORTEL CORPORATION 1987 - 1990
NORTEL CORPORATION 1983 - 1987
Skills
Strategic Planning, Contact Centers, Telephony, Solution Selling, IVR, Organization, Leadership, Unified Communications, Avaya, Management, Call Center, Call Centers, Wireless, Enterprise Software, Professional Services, CTI, ACD, Call Logging, Workforce Management, IP, Unified Messaging, Business Development, Sales Operations, Managed Services, VoIP, Channel Partners, Telecommunications, SaaS, SIP
Education
Institut Teccart
DEC
Université du Québec à Montréal
Interactive Intelligence January 2013 - Present
Interactive Intelligence 2009 - December 2012
AVAYA Corporation January 2004 - August 2009
NORTEL CORPORATION 2000 - 2002
NORTEL CORPORATION 1992 - 2000
NORTEL CORPORATION 1990 - 1992
NORTEL CORPORATION 1987 - 1990
NORTEL CORPORATION 1983 - 1987
Skills
Strategic Planning, Contact Centers, Telephony, Solution Selling, IVR, Organization, Leadership, Unified Communications, Avaya, Management, Call Center, Call Centers, Wireless, Enterprise Software, Professional Services, CTI, ACD, Call Logging, Workforce Management, IP, Unified Messaging, Business Development, Sales Operations, Managed Services, VoIP, Channel Partners, Telecommunications, SaaS, SIP
Education
Institut Teccart
DEC
Université du Québec à Montréal
Leon Ravenna, PMP's Interactive Intelligence Experience August 2014 - Present
Job Building better IT Organizations
Industry Telecommunications
Experience
Interactive Intelligence August 2014 - Present
Heartland ECSI January 2014 - August 2014
Millennium Pharmacy Systems April 2012 - January 2014
ServiceLink June 2010 - April 2012
First Financial Bank October 2008 - June 2010
Irwin Financial Corporation January 2003 - October 2008
Roche Diagnostics August 2001 - January 2003
Merchant Wired November 2000 - July 2001
Roche Diagnostics January 1995 - November 2000
Other Experience May 1986 - December 1994
Skills
VoIP, Consolidation, Vendor Management, Disaster Recovery, Cisco, Servers, Process Improvement, Security, Strategic Planning, Program Management, Data Center, Change Management, Risk Management, Budgeting, Compliance, Budgets, Team Leadership, Cisco Technologies, Team Building, Leadership Development, Leadership, SaaS, Software Documentation, VMware, Integration, IT Operations, Enterprise Software, Strategy, CRM, Citrix, Management, Project Management, Networking, Information Security, Information Technology, VPN, VMware ESX, EMC Storage, IT Audit, Policy, SQL, oracle, VMware View, Mergers & Acquisitions, SAN, Storage Area Networks, Unix, Technical Support, IT Management, Hardware
Education
Taylor University 1982 — 1986
BS, Computer Science & Business
Interactive Intelligence August 2014 - Present
Heartland ECSI January 2014 - August 2014
Millennium Pharmacy Systems April 2012 - January 2014
ServiceLink June 2010 - April 2012
First Financial Bank October 2008 - June 2010
Irwin Financial Corporation January 2003 - October 2008
Roche Diagnostics August 2001 - January 2003
Merchant Wired November 2000 - July 2001
Roche Diagnostics January 1995 - November 2000
Other Experience May 1986 - December 1994
Skills
VoIP, Consolidation, Vendor Management, Disaster Recovery, Cisco, Servers, Process Improvement, Security, Strategic Planning, Program Management, Data Center, Change Management, Risk Management, Budgeting, Compliance, Budgets, Team Leadership, Cisco Technologies, Team Building, Leadership Development, Leadership, SaaS, Software Documentation, VMware, Integration, IT Operations, Enterprise Software, Strategy, CRM, Citrix, Management, Project Management, Networking, Information Security, Information Technology, VPN, VMware ESX, EMC Storage, IT Audit, Policy, SQL, oracle, VMware View, Mergers & Acquisitions, SAN, Storage Area Networks, Unix, Technical Support, IT Management, Hardware
Education
Taylor University 1982 — 1986
BS, Computer Science & Business
Laurence Carretey's Interactive Intelligence Experience April 2007 - Present
Job Sr Localization Project Manager at Interactive Intelligence
Industry Translation and Localization
Experience
Interactive Intelligence April 2007 - Present
Ida B. Wells Foundation (www.idabwells.com) March 2003 - December 2008
Syntes Language Group February 2006 - March 2007
Foreign Exchange October 2005 - January 2006
ForeignExchange June 2005 - September 2005
PeopleSoft July 2003 - January 2004
J.D. Edwards 1996 - 2004
J.D. Edwards, a PeopleSoft company January 1996 - July 2003
International Language Engineering (ILE) August 1991 - January 1996
Skills
Localization, Internationalization, Translation, Globalization, Multilingual, Website Localization, Trados, Technical Translation, Linguistics, Project Management, Technical Documentation, Quality Assurance, Localization Testing, Vendor Management, Software Documentation, Manuals, German, French, Terminology, L10n, Language Services
Education
Bristol Polytechnic 1988 — 1991
BA, Economics and Languages
EUTI 1988 — 1991
Diplomatura, Languages
Université de Rennes I 1987 — 1991
Licence/Maitrise, LEA
Interactive Intelligence April 2007 - Present
Ida B. Wells Foundation (www.idabwells.com) March 2003 - December 2008
Syntes Language Group February 2006 - March 2007
Foreign Exchange October 2005 - January 2006
ForeignExchange June 2005 - September 2005
PeopleSoft July 2003 - January 2004
J.D. Edwards 1996 - 2004
J.D. Edwards, a PeopleSoft company January 1996 - July 2003
International Language Engineering (ILE) August 1991 - January 1996
Skills
Localization, Internationalization, Translation, Globalization, Multilingual, Website Localization, Trados, Technical Translation, Linguistics, Project Management, Technical Documentation, Quality Assurance, Localization Testing, Vendor Management, Software Documentation, Manuals, German, French, Terminology, L10n, Language Services
Education
Bristol Polytechnic 1988 — 1991
BA, Economics and Languages
EUTI 1988 — 1991
Diplomatura, Languages
Université de Rennes I 1987 — 1991
Licence/Maitrise, LEA
Nan Fiacco's Interactive Intelligence Experience October 2010 - Present
Job Technical Communications Specialist at Latitude Software
Industry Computer Software
Experience
Interactive Intelligence October 2010 - Present
Latitude Software 2003 - Present
Interactive Intelligence/Latitude Software 2003 - Present
Global Software Services, Inc. 2002 - August 2009
Tempus Software July 1995 - February 2003
Avis Rent a Car February 1988 - December 1992
Skills
Online Help, Manuals, Technical Communication, Captivate, HTML, Business Analysis, SQL, Microsoft SQL Server, Databases, Project Management, Windows, Process Improvement, Business Intelligence, Crystal Reports, Microsoft Office
Education
State University of New York - System 1988 — 1993
Interactive Intelligence October 2010 - Present
Latitude Software 2003 - Present
Interactive Intelligence/Latitude Software 2003 - Present
Global Software Services, Inc. 2002 - August 2009
Tempus Software July 1995 - February 2003
Avis Rent a Car February 1988 - December 1992
Skills
Online Help, Manuals, Technical Communication, Captivate, HTML, Business Analysis, SQL, Microsoft SQL Server, Databases, Project Management, Windows, Process Improvement, Business Intelligence, Crystal Reports, Microsoft Office
Education
State University of New York - System 1988 — 1993
Dave Ren's Interactive Intelligence Experience February 2014 - Present
Job Chief Architect, CAAS Cloud Data Center at Interactive Intelligence
Industry Information Technology and Services
Experience
Interactive Intelligence February 2014 - Present
The North Highland Company July 2013 - February 2014
IBM December 2006 - July 2013
IBM Global Services January 2005 - November 2006
IBM Global Services January 2004 - December 2004
IBM Global Services June 2003 - December 2003
IBM Global Services June 2001 - June 2003
IBM Global Services August 1998 - June 2001
American List Company July 1997 - August 1998
Skills
CRM, IT Strategy, Enterprise Architecture, Data Center, Cloud Computing, IT Outsourcing, Solution Architecture, Outsourcing, Technology Architecture, ITIL, IT Service Management, IT Management, Servers, Active Directory, PMP, Project Portfolio..., System Deployment, VMware, Information Technology, Firewalls, Infrastructure, Enterprise Software, Software Development, Integration, Networking, Project Management, Technical Support, Troubleshooting, Disaster Recovery, SQL
Education
St. John's University, The Peter J. Tobin College of Business 1997 — 1998
MBA
Saint John's University 1995 — 1997
BS
Interactive Intelligence February 2014 - Present
The North Highland Company July 2013 - February 2014
IBM December 2006 - July 2013
IBM Global Services January 2005 - November 2006
IBM Global Services January 2004 - December 2004
IBM Global Services June 2003 - December 2003
IBM Global Services June 2001 - June 2003
IBM Global Services August 1998 - June 2001
American List Company July 1997 - August 1998
Skills
CRM, IT Strategy, Enterprise Architecture, Data Center, Cloud Computing, IT Outsourcing, Solution Architecture, Outsourcing, Technology Architecture, ITIL, IT Service Management, IT Management, Servers, Active Directory, PMP, Project Portfolio..., System Deployment, VMware, Information Technology, Firewalls, Infrastructure, Enterprise Software, Software Development, Integration, Networking, Project Management, Technical Support, Troubleshooting, Disaster Recovery, SQL
Education
St. John's University, The Peter J. Tobin College of Business 1997 — 1998
MBA
Saint John's University 1995 — 1997
BS
Elizabeth Senouci's Interactive Intelligence Experience April 2014 - Present
Job Localization Software Engineer at Interactive Intelligence
Industry Translation and Localization
Experience
Interactive Intelligence April 2014 - Present
TransPerfect Translations/Crimson Life Sciences Division September 2005 - April 2014
Press Index October 2003 - June 2004
Grünecker, Kinkeldey, Stockmair & Schwanhäusser, Anwaltssozietät June 2002 - September 2003
UC San Diego February 2001 - April 2002
JCDecaux/RCI Inflight Media September 1999 - February 2000
UC San Diego Transportation and Parking Services May 1995 - September 1999
Skills
Translation, Localization, Technical Translation, Foreign Languages, Software Quality..., Quality Assurance, Localization Testing, English, French, German, Language Services, Project Management, Translation Project..., Linguistics, Editing, Internationalization, Proofreading, Terminology, Spanish, Medical Translation, Globalization, Intercultural..., Writing
Education
Université Paris Sorbonne (Paris IV) 2007 — 2008
Diploma, Multicultural Marketing
University of California, San Diego 1994 — 1999
B.A., Political Science
Poway High School 1990 — 1994
High School Diploma
Interactive Intelligence April 2014 - Present
TransPerfect Translations/Crimson Life Sciences Division September 2005 - April 2014
Press Index October 2003 - June 2004
Grünecker, Kinkeldey, Stockmair & Schwanhäusser, Anwaltssozietät June 2002 - September 2003
UC San Diego February 2001 - April 2002
JCDecaux/RCI Inflight Media September 1999 - February 2000
UC San Diego Transportation and Parking Services May 1995 - September 1999
Skills
Translation, Localization, Technical Translation, Foreign Languages, Software Quality..., Quality Assurance, Localization Testing, English, French, German, Language Services, Project Management, Translation Project..., Linguistics, Editing, Internationalization, Proofreading, Terminology, Spanish, Medical Translation, Globalization, Intercultural..., Writing
Education
Université Paris Sorbonne (Paris IV) 2007 — 2008
Diploma, Multicultural Marketing
University of California, San Diego 1994 — 1999
B.A., Political Science
Poway High School 1990 — 1994
High School Diploma
Reid Forrest's Interactive Intelligence Experience April 2015 - Present
Job Principal Solutions Architect at Interactive Intelligence
Industry Computer Software
Experience
Interactive Intelligence April 2015 - Present
Interactive Intelligence January 2011 - April 2015
Interactive Intelligence February 2007 - April 2011
Qualmax 2004 - 2010
Max-IS, Inc. (Maxis Networks) 2004 - 2007
First Data Corporation 2001 - 2004
Star Systems 2001 - 2004
Dershya Institute August 2000 - March 2001
Triton Network Systems 1999 - 2000
KMMX Mix 100.3 FM 1996 - 1997
Skills
IVR, Unified Communications, VoIP, Telephony, Cloud Computing, CTI, SIP, Contact Centers, SaaS, ACD, Call Center, Telecommunications, Software Development, Speech Recognition, Solution Selling, Call Centers, Solution Architecture, Enterprise Software, Pre-sales, Integration, Disaster Recovery, Managed Services, Mobile Devices
Education
Dershya Institute 1997 — 1998
Novell, Microsoft
South Plains College 1996 — 1997
Telecommunications
Texas Tech University 1994 — 1996
Computer Science
Texas A&M University 1992 — 1994
Computer Engineering
Cypress Creek HS 1989 — 1992
Interactive Intelligence April 2015 - Present
Interactive Intelligence January 2011 - April 2015
Interactive Intelligence February 2007 - April 2011
Qualmax 2004 - 2010
Max-IS, Inc. (Maxis Networks) 2004 - 2007
First Data Corporation 2001 - 2004
Star Systems 2001 - 2004
Dershya Institute August 2000 - March 2001
Triton Network Systems 1999 - 2000
KMMX Mix 100.3 FM 1996 - 1997
Skills
IVR, Unified Communications, VoIP, Telephony, Cloud Computing, CTI, SIP, Contact Centers, SaaS, ACD, Call Center, Telecommunications, Software Development, Speech Recognition, Solution Selling, Call Centers, Solution Architecture, Enterprise Software, Pre-sales, Integration, Disaster Recovery, Managed Services, Mobile Devices
Education
Dershya Institute 1997 — 1998
Novell, Microsoft
South Plains College 1996 — 1997
Telecommunications
Texas Tech University 1994 — 1996
Computer Science
Texas A&M University 1992 — 1994
Computer Engineering
Cypress Creek HS 1989 — 1992
JJ Fleming's Interactive Intelligence Experience June 2005 - July 2006
Job Client Services Manager
Industry Information Technology and Services
Experience
Cisco January 2011 - Present
Cisco Systems, Inc August 2007 - January 2011
Cisco Systems August 2006 - July 2007
Interactive Intelligence June 2005 - July 2006
Skills
Solution Selling, Channel Partners, Go-to-market Strategy, SaaS, Unified Communications, Managed Services, Professional Services, Cisco Technologies, VoIP, Cloud Computing, Direct Sales, Sales Enablement, Enterprise Software, Data Center, Business Alliances
Education
The Ohio State University - The Max M. Fisher College of Business 2002 — 2005
BSBA, International Business
Cisco January 2011 - Present
Cisco Systems, Inc August 2007 - January 2011
Cisco Systems August 2006 - July 2007
Interactive Intelligence June 2005 - July 2006
Skills
Solution Selling, Channel Partners, Go-to-market Strategy, SaaS, Unified Communications, Managed Services, Professional Services, Cisco Technologies, VoIP, Cloud Computing, Direct Sales, Sales Enablement, Enterprise Software, Data Center, Business Alliances
Education
The Ohio State University - The Max M. Fisher College of Business 2002 — 2005
BSBA, International Business
Ray Cappola's Interactive Intelligence Experience November 2013 - July 2014
Job Technology Services and Engineering Leader
Industry Computer Software
Experience
Teradata October 2014 - Present
Interactive Intelligence November 2013 - July 2014
Oracle Corporation July 2010 - November 2013
Sun Microsystems February 2005 - July 2010
Sun Microsystems June 2003 - February 2005
Hewlett-Packard February 2001 - June 2003
Skills
Storage, Professional Services, Data Center, Cloud Computing, Enterprise Software, SaaS, Virtualization, Pre-sales, Channel Partners, Unix, Storage Virtualization, Hardware, VMware, Managed Services, Partner Management, Solution Selling, Integration, Vendor Management, NAS, SAN, Go-to-market Strategy, Disaster Recovery, High Availability, Storage Area Networks, IT Strategy, Enterprise Storage, Servers, Security, Solaris, CRM, Solution Architecture, IT Service Management, Enterprise Architecture, ITIL, Business Alliances, Business Continuity, Service Delivery, Management, Program Management, Leadership, Strategy, Cross-functional Team..., Process Improvement
Education
Texas A&M University 1995 — 2000
BBA, Accounting
Teradata October 2014 - Present
Interactive Intelligence November 2013 - July 2014
Oracle Corporation July 2010 - November 2013
Sun Microsystems February 2005 - July 2010
Sun Microsystems June 2003 - February 2005
Hewlett-Packard February 2001 - June 2003
Skills
Storage, Professional Services, Data Center, Cloud Computing, Enterprise Software, SaaS, Virtualization, Pre-sales, Channel Partners, Unix, Storage Virtualization, Hardware, VMware, Managed Services, Partner Management, Solution Selling, Integration, Vendor Management, NAS, SAN, Go-to-market Strategy, Disaster Recovery, High Availability, Storage Area Networks, IT Strategy, Enterprise Storage, Servers, Security, Solaris, CRM, Solution Architecture, IT Service Management, Enterprise Architecture, ITIL, Business Alliances, Business Continuity, Service Delivery, Management, Program Management, Leadership, Strategy, Cross-functional Team..., Process Improvement
Education
Texas A&M University 1995 — 2000
BBA, Accounting
Sheree Young's Interactive Intelligence Experience June 2014 - Present
Job SaaS Sr. Implementation Engineer Consultant Road Warrior
Industry Information Technology and Services
Experience
Interactive Intelligence June 2014 - Present
Thales Avionics December 2012 - 2013
MorphoTrak. February 2011 - December 2011
Thales Raytheon Systems April 2008 - June 2010
UC Irvine October 2005 - June 2007
UC Irvine July 2005 - June 2007
Skills
Linux, JavaScript, XML, MySQL, PHP, Windows, ASP.NET, HTML, Unix, Subversion, C, Microsoft SQL Server, Software Engineering, Visio, Visual Studio, Project Management, Mac OS, C#, CSS, MS-DOS, Software, Web Design, ArcGIS, Adobe Creative Suite, Visual Basic, ClearCase, Network Administration, Networking, Wireless Networking, System Testing, Bash, Shell Scripting, Systems Analysis, Operating Systems, System Configuration, Microsoft Technologies
Education
University of California, Irvine 2003 — 2007
Bachelor of Science (B.S.)
Interactive Intelligence June 2014 - Present
Thales Avionics December 2012 - 2013
MorphoTrak. February 2011 - December 2011
Thales Raytheon Systems April 2008 - June 2010
UC Irvine October 2005 - June 2007
UC Irvine July 2005 - June 2007
Skills
Linux, JavaScript, XML, MySQL, PHP, Windows, ASP.NET, HTML, Unix, Subversion, C, Microsoft SQL Server, Software Engineering, Visio, Visual Studio, Project Management, Mac OS, C#, CSS, MS-DOS, Software, Web Design, ArcGIS, Adobe Creative Suite, Visual Basic, ClearCase, Network Administration, Networking, Wireless Networking, System Testing, Bash, Shell Scripting, Systems Analysis, Operating Systems, System Configuration, Microsoft Technologies
Education
University of California, Irvine 2003 — 2007
Bachelor of Science (B.S.)
Letty Mendoza's Interactive Intelligence Experience December 2014 - Present
Job Sr. Application Engineer at Interactive Intelligence
Industry Telecommunications
Experience
Interactive Intelligence December 2014 - Present
Interactive Intelligence July 2013 - December 2014
Interactive Intelligence August 2006 - July 2013
BCU December 1999 - June 2006
Skills
IVR, SIP, VoIP, Unified Communications, Call Centers, Telephony, Contact Centers, ACD, Unified Messaging, IP PBX
Education
University of Illinois at Chicago
Interactive Intelligence December 2014 - Present
Interactive Intelligence July 2013 - December 2014
Interactive Intelligence August 2006 - July 2013
BCU December 1999 - June 2006
Skills
IVR, SIP, VoIP, Unified Communications, Call Centers, Telephony, Contact Centers, ACD, Unified Messaging, IP PBX
Education
University of Illinois at Chicago
Roger Leblanc's Interactive Intelligence Experience November 2010 - Present
Job Senior Software Engineer at Interactive Intelligence
Industry Computer Software
Experience
Interactive Intelligence November 2010 - Present
INRO August 2008 - November 2010
AirSage April 2005 - July 2008
CAE November 2003 - April 2005
Rheinmetall Canada Inc. June 2003 - November 2003
Miranda Technologies September 1997 - May 2003
Skills
STL, CORBA, C++, Linux, ACE, Unix, Windows, Architecture, Threads, Requirements Analysis, Multithreading, OOP, Object Oriented Design, Design Patterns, Software Design, XML, Python, Java, Shell Scripting, UML, Software Development, Visual Studio, Perl, Agile, Distributed Systems, Software Engineering, Subversion, Qt, Win32, Programming, Bash, TCP/IP, Visual C++, Algorithms, Network Programming, Kafka, ZooKeeper, Oracle, Microsoft SQL Server, SQLite, PostgreSQL, C#, .NET CLR, WPF Development, Databases, SOAP, Win32 API, Unit Testing, Architectures, Agile Methodologies
Education
Université du Québec à Montréal 1995 — 2005
Bachelor of Science (B.S.), Computer Science
Interactive Intelligence November 2010 - Present
INRO August 2008 - November 2010
AirSage April 2005 - July 2008
CAE November 2003 - April 2005
Rheinmetall Canada Inc. June 2003 - November 2003
Miranda Technologies September 1997 - May 2003
Skills
STL, CORBA, C++, Linux, ACE, Unix, Windows, Architecture, Threads, Requirements Analysis, Multithreading, OOP, Object Oriented Design, Design Patterns, Software Design, XML, Python, Java, Shell Scripting, UML, Software Development, Visual Studio, Perl, Agile, Distributed Systems, Software Engineering, Subversion, Qt, Win32, Programming, Bash, TCP/IP, Visual C++, Algorithms, Network Programming, Kafka, ZooKeeper, Oracle, Microsoft SQL Server, SQLite, PostgreSQL, C#, .NET CLR, WPF Development, Databases, SOAP, Win32 API, Unit Testing, Architectures, Agile Methodologies
Education
Université du Québec à Montréal 1995 — 2005
Bachelor of Science (B.S.), Computer Science
Kimberly Steele's Interactive Intelligence Experience July 2014 - July 2015
Job Territory Manager Interactive Intelligence
Industry Telecommunications
Experience
Interactive Intelligence July 2014 - July 2015
Integra Telecom September 2012 - July 2014
Integra Telecom May 2011 - July 2014
Integra 1999 - 2014
Integra Telecom September 2011 - September 2012
AT&T October 1998 - January 2000
AirTouch 1989 - 1998
AirTouch 1989 - 1998
Skills
Call Centers, Co-location, Managed Services, Telecommunications, Unified Communications, VoIP, MPLS, Solution Selling, SIP Trunking, Networking, Telephony, Direct Sales, T1, Ethernet, SIP, Sales Process, Long Distance, Internet Services, Hosted Services, Metro Ethernet, SaaS, Wireless, Selling, PRI, Channel Partners, Data Center, Management, Professional Services, Sales Engineering, Private Line, IP, Cloud Computing, WAN, Account Management, Colocation, DS3, Customer Satisfaction, PBX, Consultative Selling, Channel, IPA, Sales, Salesforce.com, Strategic Partnerships, Sales Management
Education
Scottsdale Community College
Business/Commerce, General
Interactive Intelligence July 2014 - July 2015
Integra Telecom September 2012 - July 2014
Integra Telecom May 2011 - July 2014
Integra 1999 - 2014
Integra Telecom September 2011 - September 2012
AT&T October 1998 - January 2000
AirTouch 1989 - 1998
AirTouch 1989 - 1998
Skills
Call Centers, Co-location, Managed Services, Telecommunications, Unified Communications, VoIP, MPLS, Solution Selling, SIP Trunking, Networking, Telephony, Direct Sales, T1, Ethernet, SIP, Sales Process, Long Distance, Internet Services, Hosted Services, Metro Ethernet, SaaS, Wireless, Selling, PRI, Channel Partners, Data Center, Management, Professional Services, Sales Engineering, Private Line, IP, Cloud Computing, WAN, Account Management, Colocation, DS3, Customer Satisfaction, PBX, Consultative Selling, Channel, IPA, Sales, Salesforce.com, Strategic Partnerships, Sales Management
Education
Scottsdale Community College
Business/Commerce, General
Tim Butts's Interactive Intelligence Experience March 2014 - Present
Job Sr Software Engineer at Interactive Intelligence
Industry Computer Software
Experience
Interactive Intelligence March 2014 - Present
feature[23] January 2008 - March 2014
Beeline April 2007 - January 2009
InfoTech International, LLC 2008 - 2009
OIS 2003 - 2006
Skills
.NET, C#, Agile Methodologies, ASP.NET, ASP.NET MVC, Software Development, Microsoft SQL Server, JavaScript, Visual Studio, SQL, jQuery, XML, Web Development, Scrum, CSS, LINQ, Software Engineering, Design Patterns, HTML, WCF, T-SQL, ADO.NET, VB.NET, MySQL, OOP, HTML 5, Web Applications, Test Driven Development, IIS, Agile Project Management, Requirements Analysis, Database Design, Fisheye, Windows Azure, MVC, TFS, Object Oriented Design, AJAX, SOA, XSLT, Java, Architectures
Education
University of Florida 1998 — 2003
Bachelor of Science (BS), Computer Science
Interactive Intelligence March 2014 - Present
feature[23] January 2008 - March 2014
Beeline April 2007 - January 2009
InfoTech International, LLC 2008 - 2009
OIS 2003 - 2006
Skills
.NET, C#, Agile Methodologies, ASP.NET, ASP.NET MVC, Software Development, Microsoft SQL Server, JavaScript, Visual Studio, SQL, jQuery, XML, Web Development, Scrum, CSS, LINQ, Software Engineering, Design Patterns, HTML, WCF, T-SQL, ADO.NET, VB.NET, MySQL, OOP, HTML 5, Web Applications, Test Driven Development, IIS, Agile Project Management, Requirements Analysis, Database Design, Fisheye, Windows Azure, MVC, TFS, Object Oriented Design, AJAX, SOA, XSLT, Java, Architectures
Education
University of Florida 1998 — 2003
Bachelor of Science (BS), Computer Science
Ellis Schaefer's Interactive Intelligence Experience December 2013 - Present
Job at
Industry Telecommunications
Experience
Interactive Intelligence December 2013 - Present
Interactive Intelligence January 2013 - December 2013
Interactive Intelligence January 2010 - January 2013
TeamSoft August 2006 - December 2009
American Family Insurance August 2006 - December 2009
Alliance Systems 1998 - 2006
Skills
IVR, Telephony, VoIP, Unified Communications, Call Center, SIP, CTI, Contact Centers, Telecommunications, Cisco Technologies, Workforce Management, Professional Services, ACD, TCP/IP, Technical Support, Troubleshooting, Call Centers, SaaS, Integration
Education
The University of Texas at Dallas
Interactive Intelligence December 2013 - Present
Interactive Intelligence January 2013 - December 2013
Interactive Intelligence January 2010 - January 2013
TeamSoft August 2006 - December 2009
American Family Insurance August 2006 - December 2009
Alliance Systems 1998 - 2006
Skills
IVR, Telephony, VoIP, Unified Communications, Call Center, SIP, CTI, Contact Centers, Telecommunications, Cisco Technologies, Workforce Management, Professional Services, ACD, TCP/IP, Technical Support, Troubleshooting, Call Centers, SaaS, Integration
Education
The University of Texas at Dallas
Craig Gillett's Interactive Intelligence Experience August 2004 - November 2006
Job Senior Telecom Solutions Specialist at Ingram Micro Mobility North America (formerly BrightPoint)
Industry Computer Software
Experience
Ingram Micro Mobility (formerly Brightpoint) July 2013 - Present
Ingram Micro Mobility (formerly Brightpoint) July 2010 - July 2013
Consona Corporation December 2006 - July 2010
Interactive Intelligence August 2004 - November 2006
Interactive Intelligence January 2000 - August 2004
City of Indianapolis January 1999 - January 2000
City of Indianapolis January 1998 - January 1999
City of Indianapolis May 1997 - January 1998
State of Indiana December 1996 - May 1997
Skills
VoIP, IVR, Telecommunications, Telephony, Unified Communications, Cloud Computing, Servers, Integration, Call Centers, Active Directory, Cisco Technologies, Troubleshooting, Visio, Data Center, TCP/IP
Education
Taylor University 1992 — 1996
B.A., Sociology
Ingram Micro Mobility (formerly Brightpoint) July 2013 - Present
Ingram Micro Mobility (formerly Brightpoint) July 2010 - July 2013
Consona Corporation December 2006 - July 2010
Interactive Intelligence August 2004 - November 2006
Interactive Intelligence January 2000 - August 2004
City of Indianapolis January 1999 - January 2000
City of Indianapolis January 1998 - January 1999
City of Indianapolis May 1997 - January 1998
State of Indiana December 1996 - May 1997
Skills
VoIP, IVR, Telecommunications, Telephony, Unified Communications, Cloud Computing, Servers, Integration, Call Centers, Active Directory, Cisco Technologies, Troubleshooting, Visio, Data Center, TCP/IP
Education
Taylor University 1992 — 1996
B.A., Sociology
Courtney Blackwell's Interactive Intelligence Experience May 2014 - Present
Job Voice and Data Service Manager
Industry Telecommunications
Experience
Interactive Intelligence May 2014 - Present
AOTMP July 2013 - April 2014
Comcast July 2012 - July 2013
CenturyLink December 2009 - May 2012
Qwest December 2009 - January 2011
US Metropolitan Telecom, LLC October 2008 - December 2009
PAETEC April 2004 - September 2008
Gartner 2000 - 2004
AT&T 1990 - 1997
Skills
Sales Management, Telecommunications, Solution Selling, Leadership, VoIP, Direct Sales, Account Management, MPLS, Salesforce.com, Sales Process, Unified Communications, IP, Co-location, B2B, Customer Retention, Telephony, Data Center, Ethernet, SIP Trunking, Strategic Partnerships, Business Development, Team Leadership, Team Building, Networking, Call Centers, Managed Services, Sales, Sales Operations, Management, P&L Management, Selling, SaaS, Channel Partners, Wireless, Cloud Computing, Cold Calling, Marketing Strategy, Lead Generation, Professional Services, Enterprise Software, Sales Presentations, Go-to-market Strategy, Product Management, Analytics
Education
Syracuse University 1992 — 1994
University of North Carolina at Wilmington 1985 — 1988
Cazenovia 1981 — 1985
Interactive Intelligence May 2014 - Present
AOTMP July 2013 - April 2014
Comcast July 2012 - July 2013
CenturyLink December 2009 - May 2012
Qwest December 2009 - January 2011
US Metropolitan Telecom, LLC October 2008 - December 2009
PAETEC April 2004 - September 2008
Gartner 2000 - 2004
AT&T 1990 - 1997
Skills
Sales Management, Telecommunications, Solution Selling, Leadership, VoIP, Direct Sales, Account Management, MPLS, Salesforce.com, Sales Process, Unified Communications, IP, Co-location, B2B, Customer Retention, Telephony, Data Center, Ethernet, SIP Trunking, Strategic Partnerships, Business Development, Team Leadership, Team Building, Networking, Call Centers, Managed Services, Sales, Sales Operations, Management, P&L Management, Selling, SaaS, Channel Partners, Wireless, Cloud Computing, Cold Calling, Marketing Strategy, Lead Generation, Professional Services, Enterprise Software, Sales Presentations, Go-to-market Strategy, Product Management, Analytics
Education
Syracuse University 1992 — 1994
University of North Carolina at Wilmington 1985 — 1988
Cazenovia 1981 — 1985
Marc Kahn's Interactive Intelligence Experience September 2008 - Present
Job Territory Manager Interactive Intelligence
Industry Telecommunications
Experience
Interactive Intelligence September 2008 - Present
Skills
Unified Communications, Key Account Development
Education
The University of Texas at Austin 1977 — 1979
Business
Interactive Intelligence September 2008 - Present
Skills
Unified Communications, Key Account Development
Education
The University of Texas at Austin 1977 — 1979
Business
Aaron Lerch's Interactive Intelligence Experience August 2004 - February 2014
Job Developer at Developer Town
Industry Computer Software
Experience
Developer Town February 2014 - Present
Giving Back to Africa, Inc October 2014 - Present
Code Mitosis, LLC 2010 - Present
Interactive Intelligence August 2004 - February 2014
Raytheon January 2001 - August 2004
Skills
Software Development, Visual Studio, Software Engineering, .NET, C#, Ruby, Ruby on Rails, Sinatra, Bash, Lean Software..., Continuous Delivery, Continuous Deployment, Amazon Web Services..., Git, Github, TeamCity, Leadership
Education
Taylor University 1996 — 2000
Bachelor of Science, Computer Engineering
Developer Town February 2014 - Present
Giving Back to Africa, Inc October 2014 - Present
Code Mitosis, LLC 2010 - Present
Interactive Intelligence August 2004 - February 2014
Raytheon January 2001 - August 2004
Skills
Software Development, Visual Studio, Software Engineering, .NET, C#, Ruby, Ruby on Rails, Sinatra, Bash, Lean Software..., Continuous Delivery, Continuous Deployment, Amazon Web Services..., Git, Github, TeamCity, Leadership
Education
Taylor University 1996 — 2000
Bachelor of Science, Computer Engineering
Guillaume Rioux's Interactive Intelligence Experience May 2011 - Present
Job Sr Software Engineer at Interactive Intelligence
Industry Telecommunications
Experience
Interactive Intelligence May 2011 - Present
Algo Communication Products November 2002 - June 2010
BioSyntech May 2001 - June 2002
Skills
Telephony, SIP, VoIP
Education
Université de Montréal - Ecole polytechnique de Montréal 1997 — 2002
B.Eng, Electrical Engineering
STST
Interactive Intelligence May 2011 - Present
Algo Communication Products November 2002 - June 2010
BioSyntech May 2001 - June 2002
Skills
Telephony, SIP, VoIP
Education
Université de Montréal - Ecole polytechnique de Montréal 1997 — 2002
B.Eng, Electrical Engineering
STST
Marc Kahn's Interactive Intelligence Experience January 2015 - Present
Job Area Director Texas, Oklahoma, Arkansas, Louisiana
Industry Telecommunications
Experience
Interactive Intelligence January 2015 - Present
Interactive Intelligence August 2009 - Present
Interactive Intelligence June 2008 - Present
Allliance Systems/ NEI 1999 - 2009
Skills
IVR, Call Center, Unified Communications, VoIP, Telephony, Channel, Contact Centers, Call Centers, Vendor Management, Professional Services, Telecommunications, Enterprise Software, Business Development, Selling, Leadership, Cloud Computing, CTI, SaaS, Solution Selling, Managed Services, Competitive Analysis, Business Alliances, ACD, IP, Go-to-market Strategy, Channel Partners, Sales, Strategic Partnerships, Business Strategy, Wireless, SIP, Salesforce.com, Direct Sales, SIP Trunking, Management, P&L Management, CRM, Software Industry, Pre-sales, Avaya, Partner Management, Sales Process, Lead Generation, Strategic Alliances, Sales Enablement, Channel Sales, Data Center, Demand Generation, Hosted Services, Product Management
Education
The University of Texas at Austin 1977 — 1979
Business
Interactive Intelligence January 2015 - Present
Interactive Intelligence August 2009 - Present
Interactive Intelligence June 2008 - Present
Allliance Systems/ NEI 1999 - 2009
Skills
IVR, Call Center, Unified Communications, VoIP, Telephony, Channel, Contact Centers, Call Centers, Vendor Management, Professional Services, Telecommunications, Enterprise Software, Business Development, Selling, Leadership, Cloud Computing, CTI, SaaS, Solution Selling, Managed Services, Competitive Analysis, Business Alliances, ACD, IP, Go-to-market Strategy, Channel Partners, Sales, Strategic Partnerships, Business Strategy, Wireless, SIP, Salesforce.com, Direct Sales, SIP Trunking, Management, P&L Management, CRM, Software Industry, Pre-sales, Avaya, Partner Management, Sales Process, Lead Generation, Strategic Alliances, Sales Enablement, Channel Sales, Data Center, Demand Generation, Hosted Services, Product Management
Education
The University of Texas at Austin 1977 — 1979
Business
David Ertel's Interactive Intelligence Experience July 2013 - Present
Job AWS cloud solution engineer
Industry Computer Software
Experience
Interactive Intelligence July 2013 - Present
BuildLinks August 2011 - July 2013
SciQuest December 2008 - August 2011
Lonesource 2007 - 2008
Trivinci Systems 2006 - 2007
COLSA 2004 - 2006
Convergys 2001 - 2004
Skills
Java, JavaScript, MySQL, Ruby on Rails, PHP, Perl, Oracle, HTML/XML, CSS, Hibernate, Spring, REST, SOA, Amazon Web Services, Tomcat, SQL, Amazon Web Services..., Subversion, JIRA, JSP, AJAX, JSON, CVS, Agile Project Management, Cloud Computing, Web Development, Software Engineering, SaaS, Scalability, Agile Methodologies, JUnit, Unit Testing, XML, Eclipse, Spring Framework
Education
University of Central Florida 1996 — 2003
B.S., Information Technology
Interactive Intelligence July 2013 - Present
BuildLinks August 2011 - July 2013
SciQuest December 2008 - August 2011
Lonesource 2007 - 2008
Trivinci Systems 2006 - 2007
COLSA 2004 - 2006
Convergys 2001 - 2004
Skills
Java, JavaScript, MySQL, Ruby on Rails, PHP, Perl, Oracle, HTML/XML, CSS, Hibernate, Spring, REST, SOA, Amazon Web Services, Tomcat, SQL, Amazon Web Services..., Subversion, JIRA, JSP, AJAX, JSON, CVS, Agile Project Management, Cloud Computing, Web Development, Software Engineering, SaaS, Scalability, Agile Methodologies, JUnit, Unit Testing, XML, Eclipse, Spring Framework
Education
University of Central Florida 1996 — 2003
B.S., Information Technology
Panagiota Evans's Interactive Intelligence Experience February 2007 - Present
Job Localization Engineer at Interactive Intelligence
Industry Telecommunications
Experience
Interactive Intelligence February 2007 - Present
Skills
Perforce, XML, Software Engineering, Internationalization, Software Development, Localization, Globalization, Testing, Software Project..., SharePoint, Quality Assurance, Visual Studio, JIRA, WPF
Education
University of Colorado at Denver
Master of Science (M.S.), Computer Science
Interactive Intelligence February 2007 - Present
Skills
Perforce, XML, Software Engineering, Internationalization, Software Development, Localization, Globalization, Testing, Software Project..., SharePoint, Quality Assurance, Visual Studio, JIRA, WPF
Education
University of Colorado at Denver
Master of Science (M.S.), Computer Science
Jennifer James's Interactive Intelligence Experience September 2013 - Present
Job Technical Analyst at Interactive Intelligence
Industry Computer Software
Experience
Interactive Intelligence September 2013 - Present
Interactive Intelligence February 2011 - September 2013
KPMG May 2010 - February 2011
First Financial Bank May 2008 - March 2010
Krieg DeVault LLP July 2007 - May 2008
Canon Business Solutions 2005 - 2007
Duke Realty Corporation October 2004 - November 2005
Skills
Disaster Recovery, Active Directory, Troubleshooting
Education
University of Evansville 1991 — 1995
BS BA, Finance
Interactive Intelligence September 2013 - Present
Interactive Intelligence February 2011 - September 2013
KPMG May 2010 - February 2011
First Financial Bank May 2008 - March 2010
Krieg DeVault LLP July 2007 - May 2008
Canon Business Solutions 2005 - 2007
Duke Realty Corporation October 2004 - November 2005
Skills
Disaster Recovery, Active Directory, Troubleshooting
Education
University of Evansville 1991 — 1995
BS BA, Finance
Kurt Shriner's Interactive Intelligence Experience April 2011 - June 2013
Job Systems Engineer at Pandora Jewelry
Industry Information Technology and Services
Experience
Pandora Jewelry January 2015 - Present
Johns Hopkins Bayview Medical Center June 2013 - January 2015
Interactive Intelligence April 2011 - June 2013
Kear IT, Inc April 2010 - April 2011
Apptis April 2008 - April 2010
Skills
Microsoft SQL Server, Technical Support, SQL, Windows, Process Improvement, Disaster Recovery, Domain Controller, Network Engineering, System Administration, Servers, Active Directory, Troubleshooting, Windows Server, VMware, Vendor Management, Cloud Computing, Data Center
Education
Towson University 2005 — 2008
Bachelor's degree, Psychology
University of Wisconsin-Eau Claire 1997 — 1999
Philosophy and Religious Studies
Peabody Conservatory of Music 1996 — 1997
The Johns Hopkins University
Pandora Jewelry January 2015 - Present
Johns Hopkins Bayview Medical Center June 2013 - January 2015
Interactive Intelligence April 2011 - June 2013
Kear IT, Inc April 2010 - April 2011
Apptis April 2008 - April 2010
Skills
Microsoft SQL Server, Technical Support, SQL, Windows, Process Improvement, Disaster Recovery, Domain Controller, Network Engineering, System Administration, Servers, Active Directory, Troubleshooting, Windows Server, VMware, Vendor Management, Cloud Computing, Data Center
Education
Towson University 2005 — 2008
Bachelor's degree, Psychology
University of Wisconsin-Eau Claire 1997 — 1999
Philosophy and Religious Studies
Peabody Conservatory of Music 1996 — 1997
The Johns Hopkins University
Jeff Beard's Interactive Intelligence Experience April 2014 - Present
Job Technical Communicator at Interactive Intelligence
Industry Computer Networking
Experience
Interactive Intelligence April 2014 - Present
SAP June 2013 - December 2013
Cisco Systems December 1999 - May 2013
Cerent Corp. December 1998 - December 1999
Skills
FrameMaker, Single Sourcing, Online Help, DITA, Technical Communication, XMetal, Structured Authoring, SnagIt, Release Notes, Manuals, Technical Documentation, Online Help Development, Wikis, Technical Writing, Content Management, White Papers, Content Development, Adobe Acrobat, Software Documentation, Xopus, RoboHelp, Visio, XML
Education
The Johns Hopkins University 1995 — 1998
Masters of Arts in Writing, Literary Nonfiction
Spring Hill College 1988 — 1993
English, English Literature
Interactive Intelligence April 2014 - Present
SAP June 2013 - December 2013
Cisco Systems December 1999 - May 2013
Cerent Corp. December 1998 - December 1999
Skills
FrameMaker, Single Sourcing, Online Help, DITA, Technical Communication, XMetal, Structured Authoring, SnagIt, Release Notes, Manuals, Technical Documentation, Online Help Development, Wikis, Technical Writing, Content Management, White Papers, Content Development, Adobe Acrobat, Software Documentation, Xopus, RoboHelp, Visio, XML
Education
The Johns Hopkins University 1995 — 1998
Masters of Arts in Writing, Literary Nonfiction
Spring Hill College 1988 — 1993
English, English Literature
Felix Wyss's Interactive Intelligence Experience February 2015 - Present
Job VP of Development, Edge Division at Interactive Intelligence
Industry Computer Software
Experience
Interactive Intelligence February 2015 - Present
IUPUI May 2009 - Present
Interactive Intelligence January 2010 - February 2015
Interactive Intelligence October 2005 - December 2009
Interactive Intelligence July 2000 - October 2005
Interactive Intelligence May 1998 - July 2000
Saner-Hüssy Verpackungstechnik AG April 1992 - April 1998
Skills
C++, Technical Leadership, Speech Recognition, Software Development, Software Engineering, Software Design, VoIP, Programming, Concurrent Programming, Lock-free Concurrency, Multithreading, x86 Assembly, C#, JavaScript, Cryptography, Computer Security, Signal Processing, Embedded Systems, Web Services, Software Project...
Education
The University of Edinburgh 1996 — 1997
M.Sc., Artificial Intelligence
Bern University of Applied Sciences 1991 — 1994
B.Sc., Electrical Engineering
Interactive Intelligence February 2015 - Present
IUPUI May 2009 - Present
Interactive Intelligence January 2010 - February 2015
Interactive Intelligence October 2005 - December 2009
Interactive Intelligence July 2000 - October 2005
Interactive Intelligence May 1998 - July 2000
Saner-Hüssy Verpackungstechnik AG April 1992 - April 1998
Skills
C++, Technical Leadership, Speech Recognition, Software Development, Software Engineering, Software Design, VoIP, Programming, Concurrent Programming, Lock-free Concurrency, Multithreading, x86 Assembly, C#, JavaScript, Cryptography, Computer Security, Signal Processing, Embedded Systems, Web Services, Software Project...
Education
The University of Edinburgh 1996 — 1997
M.Sc., Artificial Intelligence
Bern University of Applied Sciences 1991 — 1994
B.Sc., Electrical Engineering
Nicholas Rankin's Interactive Intelligence Experience August 2012 - Present
Job Application Developer at Interactive Intelligence
Industry Telecommunications
Experience
Interactive Intelligence August 2012 - Present
Radiac Abrasives May 2011 - January 2012
North American Lighting June 2010 - August 2010
Skills
Software Development, Java, JavaScript, Programming, C, Algorithms, Analysis, C++, AutoCAD, Python, Software Engineering, Machine Learning, Perl, VHDL
Education
University of Illinois at Urbana-Champaign 2008 — 2012
Bachelor of Science (B.S.), Computer Engineering
Interactive Intelligence August 2012 - Present
Radiac Abrasives May 2011 - January 2012
North American Lighting June 2010 - August 2010
Skills
Software Development, Java, JavaScript, Programming, C, Algorithms, Analysis, C++, AutoCAD, Python, Software Engineering, Machine Learning, Perl, VHDL
Education
University of Illinois at Urbana-Champaign 2008 — 2012
Bachelor of Science (B.S.), Computer Engineering
Jason Kang's Interactive Intelligence Experience November 2013 - Present
Job Regional Manager at Interactive Intelligence
Industry Information Technology and Services
Experience
Interactive Intelligence November 2013 - Present
Interactive Intelligence April 2013 - November 2013
Interactive Intelligence June 2012 - April 2013
Interactive Intelligence June 2011 - May 2012
Interactive Intelligence June 2010 - May 2011
Skills
VoIP, IVR, Project Management, SIP, Windows Server, ACD, Cloud Computing, Telephony, C#, Unified Communications, TCP/IP, Telecommunications, HTML, Unified Messaging, Management, CTI, Vendor Management, Data Center, Integration, Troubleshooting, Enterprise Software, CRM, Team Leadership, Leadership, Professional Services, Incident Management, Problem Management, Root Cause Analysis, Change Management, Customer Escalation..., Service Level Management, ITIL
Education
University of California, Irvine
Bachelor of Science (B.S.), Information and Computer Science
University of California, Berkeley
Certificate, Business Analysis
Interactive Intelligence November 2013 - Present
Interactive Intelligence April 2013 - November 2013
Interactive Intelligence June 2012 - April 2013
Interactive Intelligence June 2011 - May 2012
Interactive Intelligence June 2010 - May 2011
Skills
VoIP, IVR, Project Management, SIP, Windows Server, ACD, Cloud Computing, Telephony, C#, Unified Communications, TCP/IP, Telecommunications, HTML, Unified Messaging, Management, CTI, Vendor Management, Data Center, Integration, Troubleshooting, Enterprise Software, CRM, Team Leadership, Leadership, Professional Services, Incident Management, Problem Management, Root Cause Analysis, Change Management, Customer Escalation..., Service Level Management, ITIL
Education
University of California, Irvine
Bachelor of Science (B.S.), Information and Computer Science
University of California, Berkeley
Certificate, Business Analysis
Will Woodward's Interactive Intelligence Experience December 2006 - Present
Job Senior Software Engineer at Interactive Intelligence
Industry Computer Software
Experience
Interactive Intelligence December 2006 - Present
Education
University of Central Florida
Master's degree, Computer Science
Interactive Intelligence December 2006 - Present
Education
University of Central Florida
Master's degree, Computer Science
Stephen Gredell's Interactive Intelligence Experience May 2011 - Present
Job Automation Engineer at Interactive Intelligence
Industry Information Technology and Services
Experience
Interactive Intelligence May 2011 - Present
Showcase U Sports, Inc. August 2009 - February 2012
Education
St. Joseph's College (IN) 2008 — 2011
Interactive Intelligence May 2011 - Present
Showcase U Sports, Inc. August 2009 - February 2012
Education
St. Joseph's College (IN) 2008 — 2011
Christopher Schauer's Interactive Intelligence Experience June 2011 - November 2011
Job Programmer Analyst at Texas State University
Industry Computer Software
Experience
Texas State University March 2012 - Present
Interactive Intelligence June 2011 - November 2011
University of Illinois at Urbana-Champaign October 2010 - May 2011
University of Illinois at Urbana-Champaign May 2010 - September 2010
Education
University of Illinois at Urbana-Champaign 2007 — 2011
B.S, Computer Science
Texas State University March 2012 - Present
Interactive Intelligence June 2011 - November 2011
University of Illinois at Urbana-Champaign October 2010 - May 2011
University of Illinois at Urbana-Champaign May 2010 - September 2010
Education
University of Illinois at Urbana-Champaign 2007 — 2011
B.S, Computer Science
Daan Greven's Interactive Intelligence Experience October 2006 - Present
Job Localization QA specialist
Industry Information Technology and Services
Experience
Interactive Intelligence October 2006 - Present
IBM May 1986 - June 1996
Education
University of Groningen
Bachelor's degree, English Language and Literature, General
Interactive Intelligence October 2006 - Present
IBM May 1986 - June 1996
Education
University of Groningen
Bachelor's degree, English Language and Literature, General
Verizon Wireless
Verizon
Sprint
Motorola
Sprint Nextel
CenturyLink
Verizon Business
Nokia