N.E.W. Customer Service Companies, Inc
Headquarters: Virginia Founder: Fred Schaufeld Founded: 1983 Parent organization: NEW Asurion Corporation
N.E.W. Customer Service Companies, Inc List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at N.E.W. Customer Service Companies, Inc. You can filter them based on skills, years of employment, job, education, department, and prior employment.
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N.E.W. Customer Service Companies, Inc Employees
SourceHOV March 2014 - Present
AT&T July 2012 - Present
N.E.W. Customer Service Companies, Inc January 2010 - June 2012
Outback Steakhouse March 2009 - January 2011
Teleperformance January 2006 - August 2008
Skills
Customer Service..., Customer Service, Telecommunications, Food & Beverage, Food Service, Food Safety, Food Industry, Food Preparation, Managed Services, Wireless Broadband, Wireless Networking, Field Technicians, Customer Satisfaction, Customer Retention, Customer Support, Customer Experience, Customer Engagement, Long-term Customer..., Self-driven, Proactive self-starter, Recognition Awards, Award Winner, Internet Services, Organizational Behavior, Collaborative Problem..., Group Development, Technical Training, Loss Prevention, Loss Prevention..., Employee Management, Train Employees, New Hire Training, Scheduling Management, Team-oriented, Self-management, Internet Troubleshooting, Remote Troubleshooting, Cash Handling Experience, Call Centers, Call Logging, Call Routing, Routers, Cisco Routers, Home Networking, Internet Security, Telephone Reception, Teamwork, Team Leadership, Dependable Team Player, Technical Leadership
Education
Albany State University 2004 — 2008
Speech and Theatre
Westlake High School 2002 — 2004
Diploma, General Studies
Everest Institute-Jonesboro
Massage Therapy/Therapeutic Massage
D Global Partners Consulting January 2013 - Present
N.E.W. Customer Service Companies, Inc July 2012 - Present
Mid-Continent University December 2006 - Present
Lowe's Home Improvement September 2006 - October 2011
Daymar College May 2009 - September 2011
Brown Mackie College 2008 - 2009
Skills
Employee Relations, Organizational..., Career Development, Leadership Development, Performance Management, Onboarding, New Hire Orientations, Succession Planning, Talent Acquisition, Program Management, Leadership, Interviews, Career Counseling, Resume Writing, Fundraising, Human Resources, Public Speaking, Employee Benefits, Time Management, Conflict Resolution, Personnel Management, Training, Policy, Recruiting, Deferred Compensation, Hiring, Management, Payroll, Strategic Planning
Education
Northcentral University 2010 — 2014
Doctorate, International Business
Strayer University-Tennessee 2004 — 2006
Masters of Business, Human Resources Management
Bethel University 2003 — 2004
Bachelors, Organizational Management
Berea College 1998 — 2000
Argosy University-Nashville
Self-employed 2005 - 2007
N.E.W. Customer Service Companies, Inc June 2004 - August 2004
Skills
Public Speaking, Social Media, Research, Blogging, Social Media Marketing, Microsoft Office, Customer Service, Team Building, Editing
Education
Cornell University 2008 — 2008
Cornell University 2002 — 2006
Bachelor of Science (BS), Plant Sciences
N.E.W. Customer Service Companies, Inc COO/CFONEWAsurion2001 - Present
NEW Customer Service Companies 2001 - Present
Best Software 1992 - 2000
Deloitte 1982 - 1992
Skills
Strategic Planning, Business Strategy, New Business Development, Process Improvement, Cross-functional Team..., Forecasting
Education
Arizona State University
B.S., Accounting
N.E.W. Customer Service Companies, Inc February 2010 - June 2011
Target November 2009 - January 2010
PRC, LLC April 2007 - September 2009
Bojangles' Restaurants, Inc. December 1998 - September 2003
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking
Education
Cape Fear Community College 2014 — 2016
Associate of Arts and Sciences (AAS), Sociology
Main Street Properties July 2015 - Present
Allied Realty & Development, Inc. February 2012 - July 2015
Plaza Realtors 29 Palms April 2011 - January 2012
N.E.W. Customer Service Companies, Inc September 2007 - May 2008
Skills
Real Estate, Property Management, People Skills, QuickBooks, Quick Thinker, Multi Tasking, Fast-paced, Customer Service, National Association of..., Real Estate License, Property, Rental Management, HUD, Fair Housing, Microsoft Office, Sales, Team Building, Contract Negotiation, Strategic Planning, Negotiation
Education
American InterContinental University 2008 — 2010
Criminal Justice/ Pre-law
Northwest Florida State College 2008 — 2008
Criminal Justice/Police Science
Wollborg/Michelson August 2015 - August 2015
Renoir Staffing, LLC. January 2015 - August 2015
Private Investor January 2014 - December 2014
Wollborg/Michelson June 2013 - January 2014
AppleOne Employment Services November 2013 - December 2013
N.E.W. Customer Service Companies, Inc July 2012 - August 2012
Midway Nissan February 2012 - May 2012
Renoir Staffing, Inc. June 2009 - October 2009
Pinnacle American Management Services August 2008 - November 2008
FPI Management, Inc. July 2002 - May 2004
Skills
Property Management, HTML 5, CSS3, WordPress, Photoshop, Microsoft Office, Internet, Technical Support..., Adobe Creative Suite, Web Design, Illustrator, Dreamweaver, Microsoft Excel, Microsoft Word, Windows 7, Mac OS, Google Chrome, Firefox, VirtualBox, Boot Camp, MAMP, Yardi Property..., Budgets, Fair Housing, Marketing, Management, Customer Service, Real Estate, Sales, Training, Advertising, Apartments, Residential Homes
Education
Sanford-Brown Online
Associate of Science (AS)
College of Southern Nevada 2009 — 2010
Phase One Consulting Group September 2013 - Present
N.E.W. Customer Service Companies, Inc March 2013 - June 2013
MMG March 2012 - April 2013
Micros Retail Systems February 2011 - February 2012
Skills
Java, Android, JSF, JSP, Struts, JavaScript, HTML, AJAX, Web Services, MySQL, XML, Eclipse, Software Development, Agile Methodologies, Subversion, jQuery, C#, ASP.NET, Microsoft SQL Server, SQL, Databases
Education
Maharishi University of Management 2010 — 2013
Masters Degree, Computer Science
Alemaya University 2006 — 2009
BSc, Electrical Engineering
Haramaya University 2005 — 2009
Bachelor of Science, Electrical Engineering
Cascade County February 2013 - Present
Veteran-Success June 2012 - November 2014
Easter Seals Goodwill Northern Rocky Mountain September 2010 - February 2013
SHRM Great Falls 2013 - 2013
N.E.W. Customer Service Companies, Inc September 2009 - September 2010
N.E.W. Customer Service Companies, Inc September 2008 - September 2009
Aramark Correctional Services September 2007 - September 2008
United States Air Force June 2006 - September 2007
United States Air Force May 2002 - June 2006
Skills
Training, Employee Relations, Human Resources, Recruiting, Performance Management, Employee Benefits, Program Management, Policy, Process Improvement, Management, Conflict Resolution, Hiring, Benefits Administration, Organizational..., College Recruiting, HRIS, Succession Planning, Employee Management, Payroll, FMLA, Leadership Development, Workforce Planning, Talent Management, Employee Engagement, Job Descriptions, Onboarding, New Hire Orientations, Team Building, Deferred Compensation, Personnel Management, Collective Bargaining, Employee Grievance, Progressive Discipline, Disciplinary &..., Union Relations, Union Grievances, Local Government, Talent Acquisition, Labor Relations, Interviews, Applicant Tracking..., HR Policies, Employee Training, Employment Law, Affirmative Action, Temporary Placement, Organizational..., Career Development, Technical Recruiting, Internet Recruiting
Education
American Public University System 2006 — 2007
Masters, Management with Concetration in HR
Ape Apps June 2010 - Present
DST Systems June 2008 - February 2012
EnerSys May 2005 - May 2008
N.E.W. Customer Service Companies, Inc August 2004 - May 2005
Sykes August 2001 - March 2003
Skills
Android, SQL, Software Development, XML, Java, C#, Visual Basic, HTML, Databases, Eclipse, PHP, Software Design, VB.NET, JavaScript, .NET, Application Development, Object Oriented Design, Database Design, Visual Studio, Customer Service, iPhone, Agile Methodologies, ASP.NET, WinForms, WCF, Linux, Manufacturing, Windows Phone, Technical Support, Objective-C, HTML 5, Web App, Business Analysis, Windows, Integration, Requirements Analysis, SDLC, iOS, Visio, CSS, Testing, Systems Analysis, Software Documentation, Mobile Applications, Call Centers, Software Project..., Call Center, Windows 8, Sales, Marketing
Education
Fort Hays State University 2001 — 2008
Bachelor of Business Administration, Management
Hays High School 1998 — 2001
High School Diploma
Stone Child College April 2009 - Present
N.E.W. Customer Service Companies, Inc September 2005 - January 2007
Skills
Library Instruction, Library, Collection Development, Library Management, Information Literacy, Circulation, Higher Education, Nonprofits, Editing
Education
Stone Child College 2008 — 2010
Associate of Science (A.S.), Business/Commerce, General
University of Great Falls 2000 — 2005
Bachelor of Arts (B.A.), History
Compass Property Management Group, LLC October 2014 - Present
Key Property Services March 2013 - October 2014
Capital Property Management April 2013 - February 2014
N.E.W. Customer Service Companies, Inc April 2012 - March 2013
Raytheon January 2007 - May 2010
Skills
Office Management, Administrative..., Typing, propertyware, personal assistant, Executive..., Internet Explorer, Appointment Scheduling, Meeting Scheduling, Microsoft Excel, Google Docs, map point, fmls, yardi, filing, faxing, answeri, answering phones, creating forms, Microsoft Office, Customer Service, Customer Relations, Customer Retention, Customer Support, Sales Process, Lease Documentation, Lease Audit, Lease Negotiations, Leases, Team Leadership, Compliance Management, Marketing, Team Building, Deadline Oriented, Data Analysis, Phone Etiquette, Time Management, approving applications, PowerPoint, Portfolio Management, Management, Renewal Retention, Corporate Communications, Fair Housing Law, Administrative..., Budgets, Public Speaking, Sales, Collections
Education
East Central Community College 2006 — 2009
Associate of Arts and Sciences (AAS), Medical Office Technology
N.E.W. Customer Service Companies, Inc June 2012 - July 2012
McDonald's Corporation November 2007 - June 2012
Zila, Inc. November 2010 - December 2010
White River Medical Center June 2010 - November 2010
Skills
Communication, Graphic Design, Microsoft Office, Photoshop, InDesign, Image Manipulation, Image Editing, ImageReady, apophysis, Bryce, Terragen, Employee Training, Motivation, Video Production, Digital Photography, Mac
Education
Rockingham Community College 2008 — 2014
Associate of Arts (A.A.), Special Education/Spanish
University of Arkansas Community College-Batesville 2010 — 2011
N/A, Liberal Arts and Sciences/Liberal Studies
Altoona Area High School 2003 — 2006
High School Diploma, Vocational High School and Secondary Business/Vocational-Industrial/Occupational Diploma Program, B
Greater Altoona Career & Technology Center 2003 — 2006
Certificate, Multimedia & Web Design
Avail Technologies, Inc. September 2012 - Present
N.E.W. Customer Service Companies, Inc March 2012 - September 2012
National Electronics Warranty Corp. April 2009 - March 2012
Skills
Management, Customer Service, Microsoft Office, Sales, Troubleshooting, Call Center, Technical Support, Customer Satisfaction, Call Centers, Leadership, Process Improvement, Databases, Project Management, Training, Windows, Software Documentation, Team Leadership, Access, Networking, Team Building
Education
Edinboro University of Pennsylvania 2012 — 2014
Master of Arts (MA), Communication and Media Studies
Edinboro University of Pennsylvania 2012 — 2014
Advanced Masters Degree, Conflict Management
Penn State University 2004 — 2008
BA, Communications
Charter Day School January 2015 - Present
American Red Cross April 2009 - July 2014
MarketStar November 2012 - December 2013
Have To Have It August 2011 - September 2013
Cape Fear Community College May 2012 - June 2012
N.E.W. Customer Service Companies, Inc September 2009 - August 2010
Circuit City July 2007 - February 2009
Pender County Schools - Topsail High School August 2005 - June 2007
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, Windows, Research, Outlook, Teaching, Public Speaking, Training, Troubleshooting, Networking, Software Installation, Analysis, Project Management, Management, System Administration, Security, Operating Systems, Network Security, Computer Repair, Computer Hardware, Leadership, Team Building, Help Desk Support, Nonprofits, Windows 7, Community Outreach, Network Administration, Fundraising, Software Documentation, Social Networking, Team Leadership, Access, Disaster Recovery, Volunteer Management, Event Planning, Sales, Technical Support, Leadership Development, Windows Server, Active Directory, Emergency Management
Education
Cape Fear Community College 2013 — 2015
Cisco Networking Certificate, Information Technology, 3.3
Cape Fear Community College 2007 — 2014
Associate's degree, Information Technology
Cape Fear Community College 2007 — 2014
Associate's degree, General Education, 3.3
Topsail High School, Hampstead, NC 2004 — 2007
Diploma, General Studies
N.E.W. Customer Service Companies, Inc January 2013 - Present
SM Freelance October 2010 - Present
Safeway October 2009 - June 2011
Travel Traders August 2008 - October 2009
Skills
Short Stories, Poetry, Articles, Screenwriting, Mystery, Fiction, Editing, Creative Writing, Blogging, Web Content, Copy Editing, Proofreading, Feature Articles, Fiction Writing, Copywriting, Travel Writing, Books, Press Releases, Journalism, Newsletters, Content Development, Ghostwriting, Published Author
Education
Tacoma Community College 2013 — 2014
Associate of Arts and Sciences (AAS), Naturopathic Medicine/Naturopathy
Highline Community College 2004 — 2006
Valspar Paint Services August 2013 - Present
N.E.W. Customer Service Companies, Inc May 2012 - July 2012
National Electronics Warranty, Consumer Service Companies, Inc May 2012 - July 2012
National Electronics Warranty 2011 - 2012
Skills
Proficient in Microsoft..., Marketing, Marketing Management, Product Development, Time Management, PowerPoint, Brochures, Layout, Telephone Skills, Customer Service, Customer Experience, Customer Satisfaction, Sales, Cross-functional Team..., Product Marketing, Marketing Strategy
Education
Elizabeth City State University 2008 — 2012
Bachelor of Science (B.S.), Business Administration and Management, General
Elizabeth City State University 2008 — 2012
Bachelors of Science, Business Management
Long & Foster Companies August 2013 - Present
MILITARY RELOCATOR REAL ESTATE AND PROPERTY MANAGEMENT October 2009 - September 2010
N.E.W. Customer Service Companies, Inc December 2006 - July 2010
J.P. Morgan June 2005 - May 2006
Kapt Mortgage February 2003 - June 2005
Skills
Leadership, Investment Properties, Foreclosures, Rentals, Real Estate, Negotiation, Training, Military, Sellers, Sales Process, Property Management, First Time Home Buyers, Buyers, Relocation, REO, Resellers, Real Estate Development, Customer Service, Construction, Purchasing, Team Building, Sales Management, Budgets, Buyer Representation, Loans, Marketing Strategy, Brokerage, Commercial Real Estate, Army, Short Sales, Real Property, Investors, Asset Management, Residential Homes, Listings, Luxury, Referrals, Public Speaking, Program Management, Team Leadership, Investments, Single Family Homes, Sales, Small Business, Selling, Entrepreneurship, Real Estate Economics, Contract Management, Microsoft Office, Townhomes
Education
Colorado Technical University 2014 — 2016
Bachelor's Degree, Marketing and Finance
Western International University 2005 — 2007
Associates, Business Management
Huston-Tillitson 1994 — 1995
Undergraduate
JMARK Business Solutions, Inc. November 2014 - Present
Metropolitan National Bank April 2014 - September 2014
JMARK Business Solutions, Inc July 2013 - December 2013
N.E.W. Customer Service Companies, Inc June 2011 - June 2013
America's Incredible Pizza Company May 2010 - August 2010
Skills
Microsoft Office, Microsoft Excel, PowerPoint, Microsoft Word, Photoshop, Customer Service, HTML, Research, Social Media, Public Speaking, Teamwork, Windows, AutoCAD, English, Accounts Payable, Team Leadership, Accounts Receivable, Marketing
Education
Arkansas Tech University 2007 — 2011
Bachelor of Science (B.S.), Marketing/Marketing Management, General
Citizens National Bank - Meridian, MS March 2011 - Present
Citizens National Bank - Meridian, MS January 2010 - March 2011
N.E.W. Customer Service Companies, Inc April 2009 - January 2010
N.E.W. Customer Service Companies, Inc September 2008 - April 2009
Hoosier Park May 2008 - July 2008
Delco Remy America 1996 - 2000
Skills
Call Centers, Customer Service, Interviews, Loan Origination, Microsoft Excel, Microsoft Office, Recruiting, Risk Management, Team Building, Teamwork
Education
Anderson University 2001 — 2005
BA, Management
Van Vixen Farm March 2014 - Present
Chick-fil-A June 2009 - September 2011
Stay-at-home Mom 2000 - June 2009
N.E.W. Customer Service Companies, Inc 1999 - 2000
Alcatel Data Networks 1996 - 1999
Alcatel Data Networks 1996 - 1999
National Trade Productions 1992 - 1995
Federal Computer Week 1990 - 1992
Newbridge Networks 1988 - 1990
Skills
Social Media Marketing, Marketing Communications, Marketing, Event Planning, Advertising, Email Marketing, Social Media, Facebook, Event Management, Marketing Strategy, Public Relations, Social Networking, Digital Marketing, Direct Marketing, Sponsorship
Education
George Mason University 1983 — 1987
Bachelor's degree, Communication and Media Studies
Loudoun Valley High School 1979 — 1983
JPMorgan Chase & Co. February 2015 - Present
Booz Allen Hamilton January 2009 - February 2015
N.E.W. Customer Service Companies, Inc July 2007 - January 2009
RCN CORPORATION June 2005 - July 2007
Skills
Training, Finance, E-learning Development, Captivate, Articulate Studio, Instructional Design, Web-Based Training, Learning Management..., E-Learning, Strategy, Forecasting, Analysis, Time Management, Organizational..., Business Analysis, Management, Human Resources, Pricing, Management Consulting, Employee Training, Public Speaking, Leadership, Consulting, Microsoft Office, Budgets, Process Improvement, Program Management
Education
George Mason University 2012 — 2014
Master of Education (M.Ed.), Curriculum and Instruction, 4.0
Hampton University 2000 — 2004
Bachelor of Science, Business Management
Aetna March 2013 - Present
MCNA Dental: Managed Care of North America November 2011 - November 2012
N.E.W. Customer Service Companies, Inc December 2007 - July 2011
United States Air Force April 2000 - September 2001
United States Air Force February 1996 - April 2000
Skills
Customer Service, Outlook, Call Center, Process Improvement, Team Building, Microsoft Word, Microsoft Office, Software Documentation, PowerPoint, Microsoft Excel, Fax, Customer Satisfaction, Management, Security Operations, Training, Staff Supervision, Staff Development, Call Centers
Education
University of Oklahoma 1994 — 1998
MEd, Administration of Adult and Higher Education
Chapman University 1986 — 1992
BA, Criminal Justice
Community College of the Air Force 1984 — 1990
Associate of Apllied Science, Industrial Security
N.E.W. Customer Service Companies, Inc February 2010 - Present
Asurion September 2002 - Present
NATIONAL ELECTRONICS March 2005 - February 2010
N.E.W. Customer Service Companies, Inc August 2004 - March 2005
N.E.W. Customer Service Companies, Inc September 2002 - August 2004
Convergys September 2000 - May 2002
BROOKSTONE BY August 1999 - September 2000
Brookstone August 1999 - August 2000
TeleService Resources June 1993 - August 1999
Skills
Call Center, Customer Service, Customer Satisfaction, Budgets, Relationship Management, System Administration, Technical Project..., Employee Relations, Employee Engagement, Employee Management, Coaching, Performance Management, Call Centers, Cross-functional Team..., Management, Program Management, Call Center Development, Team Building, Process Improvement, Leadership, Account Management, Project Management, Contact Center..., Business Analysis, Employee Training, Outsourcing, Customer Experience, Human Resources, Analysis, Quality Assurance, Strategic Planning
Education
Columbus State University 1994 — 1995
James Madison University 1992 — 1994
Asurion April 2013 - Present
N.E.W. Customer Service Companies, Inc June 2008 - Present
Arkansas Tech University June 2006 - June 2008
Skills
Technical Recruiting, Resume Writing, Talent Management, Organizational..., Career Counseling, Human Resources, Program Management, Customer Service, Applicant Tracking..., Recruiting, College Recruiting, Social Networking, Public Speaking, Research, Interviews, Coaching, Hiring, HRIS, Deferred Compensation, Management, Training, FMLA, Internet Recruiting, Employee Training, Policy, Taleo, Event Management, Talent Acquisition, Performance Management, Leadership Development, Employee Benefits, Benefits Administration, Call Centers, Onboarding, Team Building, Leadership, Employee Relations
Education
Arkansas Tech University 2002 — 2006
Management
Cuddle Bug Childcare & Preschool April 2008 - Present
N.E.W. Customer Service Companies, Inc August 2006 - February 2008
NAAAP December 2004 - December 2005
Rapid City Regional Airport October 2000 - December 2004
Education
Black Hills State University 2001 — 2005
Bachelor, Psychology/ Sociology
N.E.W. Customer Service Companies, Inc September 2012 - Present
lia sophia April 2012 - Present
Monroe Staffing Services May 2012 - August 2012
Staffmark July 2008 - May 2010
Valassis Inc July 2007 - March 2008
Stewart Staffing Solutions September 2006 - July 2007
Stewart Staffing Solutions March 2004 - June 2006
Skills
Administration, Accurate Data Entry, Mailroom Operations, Microsoft Office, Filing, Typing, Multi-line Phone, Internet, Scanners, Copying, System Administration, Spreadsheets, Lotus Notes
Education
Connecticut Center for Massage Therapy-Newington
N.E.W. Customer Service Companies, Inc September 2008 - December 2013
Skills
Call Center, Technical Support, Troubleshooting, Customer Satisfaction, Product Management, Customer Experience, Computer Repair, Vendor Management, Customer Support, Windows, Customer Service, Agile Methodologies, Computer Hardware, Oracle, Software Documentation, Networking, Windows 7, Call Centers, PowerPoint, Sales Management, Microsoft Excel, Leadership
Education
Arkansas Tech University 2001 — 2002
Computer Science
ReyDean Designs August 2010 - Present
N.E.W. Customer Service Companies, Inc March 2010 - Present
Ramada Inn March 2009 - September 2009
Education
Fort Hays State University 2005 — 2010
Bachelor, Health And Human Performance
Fort Hays State University 2005 — 2010
Degree
Reston Hospital August 2015 - Present
INOVA Health System December 2012 - August 2015
N.E.W. Customer Service Companies, Inc November 2010 - December 2012
Covance Laboratories January 2009 - November 2010
Covance Laboratories 2005 - 2009
Covance 1999 - 2005
Covance Laboratories 1995 - 1999
Chemical Manufacturers Association 1991 - 1995
Skills
Six Sigma, Root Cause Analysis, Quality Assurance, Continuous Improvement, Change Management, Strategy, Performance Metrics, Cross-functional Team...
Education
George Mason University 1991 — 1994
MS, Biology/Public Policy
Vanderbilt University 1983 — 1987
BS, Biology
N.E.W. Customer Service Companies, Inc May 2011 - Present
N.E.W. Customer Service Companies, Inc February 2008 - May 2011
TIME International October 2003 - October 2007
Skills
Call Center, Customer Service, Customer Satisfaction, Technical Support, Process Improvement, Vendor Management, Troubleshooting, Customer Experience, Business Analysis, Team Leadership, Microsoft Office, SQL, Team Building, Microsoft Excel, Operations Management, Program Management, Call Centers, Training, Leadership
Education
Carleton University
NetApp October 2013 - Present
Computer Network Support & Service CNS June 2013 - June 2013
PowerOne March 2013 - June 2013
Orlando Health/Randstad October 2012 - January 2013
Apple August 2012 - October 2012
SoftRock June 2012 - July 2012
The American Red Cross/Adecco July 2011 - June 2012
Forever Broadcasting August 2010 - May 2011
Sprint Nextel February 2010 - August 2010
N.E.W. Customer Service Companies, Inc February 2009 - October 2009
Skills
Customer Relations, Customer Service, Desktop Support, Escalation Management, IT Service Management, Telecommunications, Broadcast Engineering, Consumer Electronics, IT Project Management, Technical Writing, Technical Training, Technical Documentation, Microsoft Office, Cloud Computing, Problem Solving, Critical Thinking, Remote Systems..., Radar, Trucking, Machine Operator, Hand Tools, Automotive, Hobbies, IT Solutions, Test Equipment, Quality Assurance, Attention To Detail, Active Directory, Technology..., Extrusion, Able To Multi-task, Able To Work Under..., Microsoft Office 2007, MS Project, Process Improvement, Software Installation, Computer Hardware, Windows XP Professional, Windows 7, Office 365, Outlook, Team Leadership, Technical Support, XP, Customer Support, Adaptability, Change Management, Business Process..., Process Efficiency, Wireless
Education
University of the District of Columbia 2013 — 2014
Non-Degree, CompTIA certifications/IT Management
Community College of the Air Force 1985 — 1990
Electronic Systems Technology
Martinsburg High School 1981 — 1985
High School Diploma, College Prepatory
GCA Services Group September 2013 - Present
GTS LLC July 2011 - Present
Walmart May 2011 - July 2011
Cox Communications May 2008 - October 2010
US Army April 2004 - March 2008
N.E.W. Customer Service Companies, Inc September 2002 - April 2004
Skills
Accounting, Finance, Financial Accounting, Customer Satisfaction, Customer Service, Security, Microsoft Office, Management, Microsoft Excel, Microsoft Word, PowerPoint, QuickBooks, Security Clearance, Information Security, Guarding, Spreadsheets, RF, Telecommunications, Cashiering, Access, Troubleshooting, Networking, Software Installation, Telephone Skills, Satellite Communications, Leadership, Security Training, Teamwork, Firearms, Outlook
Education
DeVry University 2008 — 2012
Bachelor of Science (BS), Accounting
Home January 2001 - Present
N.E.W. Customer Service Companies, Inc October 2011 - February 2012
Blair County Department of Emergency Services April 2002 - July 2003
Skills
Customer Service, Video Editing, Cashiering, Stocking, Order Picking, Inventory, Computers, Technical Support
Education
Greater Altoona Career & Technology Center 2001 — 2002
Certiication, Computer and Information Sciences and Support Services
Bishop Guilfoyle High School 1991 — 1995
Diploma, General Studies
Sykes Enterprises, Inc. November 2014 - Present
Ancient's Treasures May 2004 - Present
N.E.W. Customer Service Companies, Inc November 2012 - February 2013
Alpine Access November 2011 - August 2012
Stream Global Services March 2011 - April 2011
Sykes Enterprises January 2001 - January 2002
Access Services January 1997 - January 1997
Skills
Computer Maintenance, Web Design, Customer Service, Help Desk Support, Technical Support, Customer Support, Quality Assurance, Computer Assembly, Website Development, Website Building, Website Updating, Website Creation, Computer Repair, Electronic Engineering, Electronics Repair, Electronics Packaging, Windows 7, XP, Printers, Call Centers, Computer Hardware, Laptops, Software Installation, Hardware, Windows XP Pro, A+ Certified, Desktop Computers, Windows Vista, Wireless Networking, CompTIA A+ Certification, Troubleshooting, OS X, Hardware Installation, Network Administration, Microsoft Office 2007, Remote Desktop, Operating Systems, Ubuntu, Networking, iPhone, Norton Ghost, Servers, Routers, Computer Security, TCP/IP, Windows Server, Active Directory, iPhone Support
Education
DeVry University-online 2010 — 2014
Bachelor of Engineering (BEng), Electronic Engineering Technology
DeVry University 2010 — 2013
Bachelor's degree, E.E.T.
Technical Trades Institute 1997 — 1998
Associate's degree, E.S.T., 3.0
ADT August 2015 - Present
FPL Energy Services September 2014 - August 2015
FPL Energy Services August 2009 - September 2014
AccuData Integrated Marketing February 2009 - August 2009
Cross Country Home Services January 2007 - February 2009
Cross Country Home Services February 2004 - January 2007
Nixon May 2002 - February 2004
N.E.W. Customer Service Companies, Inc December 1998 - May 2002
N.E.W. Customer Service Companies, Inc October 1997 - December 1998
Various organizations January 1989 - May 1997
Skills
Cross-functional Team..., Strategy, Product Management, Business Development, Product Marketing, Direct Marketing, Analytics, Business Planning, Contract Negotiation, Leadership, Management, Product Development, Team Building, Customer Retention, Segmentation, Business Acumen, Integrated Marketing, Lead Generation, New Business Development, Account Management, Process Improvement, Business Strategy, Strategic Partnerships, Business Process..., Client Services, Product Launch, Financial Services, Marketing Strategy, Database Marketing, Six Sigma, Big Data, Financial Modeling, Vendor Management, Predictive Analytics, CRM, Strategic Planning
Education
Nova Southeastern University - Huizenga School of Business
Bachelor of Science (BS)
Nextera University
Certified Six Sigma DMAIC Green Belt
George Mason University 1981 — 1986
N.E.W. Customer Service Companies, Inc February 2010 - Present
Eastman Kodak September 1998 - February 2010
Skills
Management, Customer Satisfaction, Project Management, Product Marketing, Sales, Account Management, Team Building, Training, Process Improvement, Sales Operations, Strategic Planning, New Business Development, Recruiting, Marketing, Sales Management, Leadership, Microsoft Excel, Marketing Strategy, P&L, Customer Service, Cross-functional Team..., Budgets, Business Development, P&L Management, Merchandising, Profit, Income Statement, Store Management, Coaching, Microsoft Office, Employee Training, Technical Training
Education
Abilene Christian University 1993 — 1997
Sage Payment Solutions June 2010 - Present
Sage Payment Solutions January 2008 - June 2010
N.E.W. Customer Service Companies, Inc August 2002 - October 2007
N.E.W. Customer Service Companies, Inc September 1999 - July 2002
N.E.W. Customer Service Companies, Inc August 1997 - August 1999
United States Air Force November 1992 - January 1997
The American Outfitters June 1991 - October 1992
Skills
Business Process..., Merchant Services, Product Management, Call Centers, Customer Service, Operations Management, Payment Card Processing, Management, Account Management, Project Management, Customer Satisfaction, Team Leadership, Debit Cards, Project Planning, Electronic Payments, Security, Payment Gateways, Strategic Partnerships, Banking, Payment Systems, Leadership, Microsoft Office, Payment Industry, Social Networking, Problem Solving, Mobile Payments, Credit Cards, Payments, ACH, National Account..., Key Account Management, Retail Management, Customer Relations, ePayments, eBanking, Mobile Banking, Silverpop Engage, Survey Design, Project Coordination, SaaS, iOS, Mac OS X, Android, Cross-functional Team..., Adobe Creative Suite, Military Security...
Education
Steelton-Highspire PA 1988 — 1990
Math, Science and English, College Preparatory
Community College of the Air Force
Criminal Justice
N.E.W. Customer Service Companies, Inc 2013 - 2014
Convergys August 2012 - April 2013
RadioShack January 2011 - June 2012
Affiliated Computer Services May 2010 - September 2010
Professional Recovery Consultants August 2008 - September 2009
Skills
Bilingual-English/Spanis...
Education
Alamance Community College 2006 — 2006
GED
Asurion, formerly NEW November 2012 - Present
N.E.W. Customer Service Companies, Inc March 2012 - November 2012
Pfizer, Inc. 2002 - February 2012
Pfizer, Inc. December 2000 - 2002
Skanska USA Inc. 1999 - 2000
State Farm Insurance 1995 - 1998
Skills
Human Resources, Onboarding, Employee Relations, PeopleSoft, Benefits Administration, Project Coordination, Meeting Planning, Applicant Tracking..., College Recruiting, Recruiting, Event Planning, Organizational..., Purchase Requisitions, Purchase Orders, Executive Calendar..., Organizational Charts, Expense Management, Travel Arrangements, Administrative..., Time Management
Education
Northern Virginia Community College 2008 — 2011
Present, Business Administration
Sanford-Brown College-Vienna 1999 — 2000
Diploma, Legal Office Assistant
Freelance / Graphic Design Services January 2012 - Present
Asurion February 2012 - Present
N.E.W. Customer Service Companies, Inc May 2009 - December 2011
George Mason Program Board August 2010 - May 2011
Skills
Adobe Creative Suite, Illustrator, InDesign, Photoshop, Adobe Acrobat, Dreamweaver, Writing, Editing, Graphic Design, Image Manipulation, Marketing, Packaging, Graphics, Brochures, Layout, Posters, Mac, Invitations, Typography, Corporate Branding, Web Design, Advertising, Logo Design, Creative Direction, User Interface Design, Branding & Identity
Education
George Mason University 2007 — 2012
Bachelor of Fine Arts (B.F.A.), Graphic Design
Kelly Services 2012 - 2013
N.E.W. Customer Service Companies, Inc January 2011 - May 2012
Education
Black Hills State University 2003 — 2009
Bachelor of Science (BS), Psychology
N.E.W. Customer Service Companies, Inc April 2012 - Present
U.S. Cellular May 2011 - April 2012
Skills
Sales, Competitive Analysis, Training, Marketing Strategy, Direct Marketing, Marketing, Product Marketing, Customer Retention
Education
Catherine Business College 1984 — 1986
Associates Degree/Certification, Business
DePaul University
B.S., Business with Concentration in Marketing
Dependable House Buyers June 2005 - Present
Dependable Home Sellers June 2005 - Present
Dependable Investment Returns June 2005 - Present
N.E.W. Customer Service Companies, Inc August 2002 - October 2006
Sony Service Company 1977 - 2001
Education
Hofstra University 1966 — 1976
BBA, Production Manangement
N.E.W. Customer Service Companies, Inc 1996 - Present
Christies Fashions 1993 - 1996
Skills
Customer Service, Instructional Design, Training
Education
George Mason University 1997 — 1998
Antelope Valley College 1990 — 1993
Appraisal Nation October 2012 - Present
ITT Technical Institute 2011 - 2011
N.E.W. Customer Service Companies, Inc August 2010 - October 2010
Friendship Community Care April 2009 - August 2010
Furniture Factory Outlet August 2008 - April 2009
Skills
Social Media, Microsoft Office, Advertising, Public Relations, Public Speaking, Event Planning, Customer Service, Social Media Marketing, Social Networking
Education
Arkansas Tech University 2006 — 2010
BSBA, Marketing and Management
Valpak of Virginia September 2011 - Present
Apex Systems November 2010 - August 2011
BookKeeping Express October 2009 - March 2010
N.E.W. Customer Service Companies, Inc May 2009 - July 2009
Student Media Group January 2009 - May 2009
Skills
Marketing, Online Marketing, Online Advertising, Account Management, Advertising, Technical Recruiting, Direct Mail, Project Planning, Telecommunications, Microsoft Excel, Temporary Placement, Temporary Staffing, Research, Salesforce.com, Marketing Strategy
Education
East Carolina University 2006 — 2010
BSBA, Marketing
Sanctuary Resort January 2008 - Present
N.E.W. Customer Service Companies, Inc 2006 - 2008
Jo Ann Stores January 2004 - July 2006
Total Wine & More January 2002 - January 2004
Service Merchandise January 1996 - January 2002
Caldor January 1990 - January 1996
Campus Sportsware January 1983 - January 1990
Monticello Central Schools January 1977 - January 1983
Skills
Sales Management, Sales, Customer Service, Customer Satisfaction, Selling, Strategic Planning, Account Management, Management, Retail, Marketing, Team Building, Inventory Management, Customer Retention, Sales Operations, Marketing Strategy, Operations Management, New Business Development, Contract Negotiation, B2B, Product Management, Online Marketing, Leadership, P&L Management, Email Marketing, Competitive Analysis, P&L, Profit, Salesforce.com, Business Development, Online Advertising, CRM, Merchandising, Cross-functional Team..., Budgets, Social Media Marketing, Negotiation, Strategic Partnerships, Lead Generation, Social Networking, Product Marketing, Direct Marketing, Start-ups
Education
Fashion Institute of Technology 1971 — 1973
AA, Communication Arts
Asurion July 2015 - Present
Asurion July 2012 - July 2015
N.E.W. Customer Service Companies, Inc December 2009 - July 2012
Huthwaite March 2008 - September 2009
Huthwaite November 2006 - March 2008
Huthwaite January 2004 - November 2006
Huthwaite February 2001 - January 2004
Skills
Call Center, Strategic Planning, Team Building, P&L Management, Resource Management, Customer Experience, Operations Management, Budgeting, Cost, Customer Relations, Customer Satisfaction, Change Management, Process Improvement, Program Management, Process Engineering, Vendor Management, Procurement, Planning, Cross-functional Team..., Team Leadership, Sales Management, Continuous Improvement, Coaching, Business Strategy, Problem Solving, Quality Management, Account Management, Strategic Partnerships, P&L, Purchasing, Key Account Management, Mentoring, Project Planning, Sales Operations, Budget Management, Performance Management, Performance Improvement, Business Process..., Operational Excellence, Six Sigma, Business Planning, Salesforce.com, Team Management, Vendor Relations, Business Management, Business Analysis, Metrics, People Management, Management, Outsourcing
Education
George Mason University 1993 — 1995
Accounting & Business Administration
Northern Virginia Community College 1991 — 1993
AS, Business Administartion
Honeywell 2015 - Present
Google May 2014 - March 2015
University of Minnesota June 2013 - May 2014
University of Minnesota September 2012 - January 2013
Christopher Newport University August 2009 - May 2011
Christopher Newport University 2008 - 2011
N.E.W. Customer Service Companies, Inc May 2010 - August 2010
Skills
Leadership, Research, Data Analysis, Statistics, Customer Service, Qualitative Research, Teaching, Public Speaking, User-centered Design, Design Thinking, Collaborative Problem..., PowerPoint, Event Planning, Social Media, Social Networking, Problem Analysis, Quantitative Research, Observational Studies, Microsoft Office, Microsoft Word, Microsoft Excel, Analysis, Nonprofits, Creativity
Education
University of Minnesota-Twin Cities 2014 — 2017
Doctor of Philosophy (Ph.D.), Human Factors and Ergonomics
University of Minnesota-Twin Cities 2012 — 2014
Master of Science (M.S.), Human Factors & Ergonomics
Christopher Newport University 2007 — 2011
Bachelor of Science, Industrial Organizational Psychology; Physics
Home April 2012 - Present
N.E.W. Customer Service Companies, Inc November 2011 - February 2012
I.G.A. August 2008 - December 2008
Skills
Internet, Cashiering, Customer Service, Microsoft Office, Cooking, Organization &...
Education
Colorado Technical University-Online 2012 — 2014
Associate of Science (A.S.), Health Services Administration
Miles College 2004 — 2007
Tripp Co. Creative October 2012 - January 2013
Portenzo November 2011 - May 2012
Fort Hays State University September 2009 - January 2011
N.E.W. Customer Service Companies, Inc March 2006 - January 2008
Skills
InDesign, Adobe Creative Suite, Dreamweaver, Graphic Design, Illustrator, Photoshop, Mac, CSS, HTML, Layout, Brochures, Packaging, Social Media, Typography, Customer Service, Wordpress, Corporate Identity, Posters, Web Design, Screen Printing, Logo Design, Flash Animation, Business Cards, WordPress, Motion Graphics
Education
Fort Hays State University 2005 — 2010
BFA, Graphic Design
HCA IT&S October 2015 - Present
Parallon April 2014 - September 2015
N.E.W. Customer Service Companies, Inc January 2013 - November 2013
N.E.W. Customer Service Companies, Inc October 2012 - January 2013
Healthcare Parking Systems of America/Baptist Hospital May 2008 - September 2011
Baptist Hospital February 2010 - July 2011
Dell May 2005 - December 2007
Kmart Corporation February 2003 - May 2007
Skills
answering multi-line..., Proficient in Microsoft..., filing, copying, data..., •Medical terminology,..., prioritizing and strong..., Goal-oriented..., Teamwork, Work Effectively, Work Ethic, Internet, Eye for Details, Self-driven, Learning Quickly, Statistics, Critical Thinking, Troubleshooting, Invoicing, Switchboard, Process Improvement, Telephone Skills, Sales, Customer Service, Problem Solving, Time Management, Communication, Data Entry, Cashiering, Customer Satisfaction, Interpersonal Skills, Management, Computer Proficiency
Education
Austin Peay State University
Bachelor of Science (BS), Psychology
JOOR September 2014 - Present
Kevin V. Thai Co. January 2014 - August 2014
Kevin V. Thai Co. September 2012 - December 2013
The Department of Defense Korea August 2011 - June 2013
N.E.W. Customer Service Companies, Inc May 2012 - August 2012
iGlobal University July 2009 - April 2012
Skills
Fashion, Marketing, Social Networking, Public Relations, Social Media Marketing, Blogging, Customer Service, Time Management, Market Research, Management, Creative Direction, Public Speaking, Photography, SEO, Photoshop, File Management, Event Planning, Merchandising, E-commerce, Illustrator, Phone Skills, Editing, Advertising, Marketing Communications, Leadership, Data Analysis
Education
George Mason University 2010 — 2013
Bachelor of Arts, Economics/ Minor in Business
Camber Corporation April 2014 - Present
Titan King Media LLC May 2011 - January 2015
Avaya Government Solutions May 2013 - April 2014
Asurion April 2013 - May 2013
N.E.W. Customer Service Companies, Inc August 2011 - April 2013
N.E.W. Customer Service Companies, Inc May 2011 - August 2011
SICPA October 2010 - January 2011
Strayer University June 2010 - October 2010
College Prowler January 2009 - June 2010
Penn State University August 2008 - May 2010
Skills
Technical Writing, Editing, Proofreading, Writing, Social Media, Requirements Gathering, New Media, Research, Creative Writing, Quality Assurance, Team Leadership, User Acceptance Testing, Software Documentation, User Experience, Voice Acting, Script Editing, Fiction Writing, Project Coordination, Business Process..., Business Process Testing, Scrum
Education
George Mason University 2010 — 2012
Master of Arts, English - Professional Writing and Rhetoric, 3.5
Penn State University 2006 — 2010
Bachelor of Arts, English, 3.3
Potomac Senior High School 2002 — 2006
Advanced High School Diploma, Chemistry and English, 3.67
Northern Virginia Society for Human Resource Management September 2015 - Present
Deloitte August 2013 - September 2015
NOVA SHRM (Northern Virginia Society for Human Resource Management) January 2014 - December 2014
NOVA SHRM (Northern Virginia Society for Human Resource Management) January 2013 - December 2013
Deloitte August 2011 - July 2013
N.E.W. Customer Service Companies, Inc November 2009 - August 2011
SAIC April 2009 - November 2009
Beeline May 2008 - December 2008
Veracity Engineering February 2007 - April 2008
ECX/eCom Serv Corp May 2006 - December 2006
Skills
Employment Relations, Change Management, Talent Assessment, Organizational..., Compensation, Performance Management, Employee Relations, Benefits, Employee Benefits, Human Resources, Onboarding, Deferred Compensation, Coaching, Strategy, Talent Acquisition, Talent Management, Leadership, Sourcing, Personnel Management, Training, Strategic Planning, Conflict Resolution, Industrial Relations, Employee Training, Recruiting
Education
George Mason University 2009 — 2009
HR Mentoring Group 2009 — 2009
Seneca College of Applied Arts and Technology 2001 — 2002
Post Diploma, Human Resources Management
University of Toronto 1996 — 2001
BA, Employment Relations
Hess Services, Inc March 2013 - Present
N.E.W. Customer Service Companies, Inc September 2007 - December 2011
Skills
Customer Satisfaction, Troubleshooting, Technical Support, Process Improvement, Vendor Management, Team Building, Team Leadership, Business Analysis, Customer Experience, Management, Customer Service, Networking, Information Technology, Project Management
Education
Fort Hays State University
Hutchinson Community College
MedCo Services Healthcare Revenue Cycle Solutions August 2015 - Present
Arkansas Vision Development Center August 2013 - March 2014
MEDS July 2013 - December 2013
Arkansas Oral & Facial Surgery Center January 2013 - August 2013
Oral Surgery Center, Inc August 2012 - January 2013
The Outsource Group January 2011 - August 2012
The Outsource Group January 2011 - September 2011
N.E.W. Customer Service Companies, Inc August 2008 - July 2010
United Regional Health Care System April 2004 - February 2007
Skills
Medicaid, Insurance, Customer Service, Oral & Maxillofacial..., Dental Implants, TMJ Treatment, Orthognathic Surgery, Medicaid Eligibility, Wisdom Teeth, Periodontics, Collections, Accounts Receivable, Dental Insurance, Dental Surgery, Dental Marketing, Medical Terminology, Medical Billing, Medical Records, Medical Coding, Medical/Surgical, Medical Transcription, Program Implementation, medicaid implementation, training, Quality Assurance, Human Resources, Payroll, Access, Microsoft Excel, Microsoft Word, Microsoft Office, PowerPoint, Microsoft Publisher, Committed to..., Radiology, Conducting Interviews, Billing Process, Committed to Excellence, Administrative..., Employee Benefits
Education
American Commercial College-Wichita Falls
Medical Office Specialist
Henrietta High School
AOL April 2013 - Present
The DC Group March 2012 - April 2013
Booz Allen Hamilton July 2011 - February 2012
N.E.W. Customer Service Companies, Inc June 2010 - July 2011
Wyatt Matas Investment Bank June 2009 - September 2009
Catholic Charities CYO February 2006 - June 2009
Citigroup February 2008 - May 2008
Chevy Chase Bank May 2006 - August 2006
Skills
Data Analysis, Process Improvement, Management Consulting, Data Modeling, Data Mining, Microsoft Excel, Gap Analysis, Analytical Reasoning, Critical Thinking, Project Management, Data Analytics, Vlookup, Business Intelligence, Performance Management, Financial Reporting, Business Analysis, PowerPoint, Competitive Analysis, Analytics, Pivot Tables, Financial Analysis, comScore, Cost Benefit, Representing Data..., Business Process..., Strategic Planning, Digital Strategy, Microsoft Office, MicroStrategy Reporting, Collaborative Problem..., Interpersonal Skills, Problem Solving, Deductive Reasoning, Financial Modeling, Logical Approach, Qualitative Research, High Level Of Accuracy, Market Research, SWOT analysis, Oral Communication, Program Management, Leadership, Social Media Marketing, Analysis, Social Media, Strategy
Education
Syracuse University
Bachelor’s Degree, Finance & Entrepreneurship
City University of Hong Kong
International Finance
HSP Direct March 2015 - Present
Adventures In Missions January 2014 - November 2014
HSP Direct July 2012 - December 2013
Tidewater Physical Therapy, Inc. January 2012 - June 2012
N.E.W. Customer Service Companies, Inc May 2011 - July 2011
N.E.W. Customer Service Companies, Inc May 2010 - July 2010
Skills
Social Media, Direct Marketing, Email Marketing, Integrated Marketing, Marketing, Event Planning, Management, Social Media Marketing, Marketing Communications, Database Marketing, Market Research, Microsoft Office, WordPress, Fundraising, Nonprofits, Direct Mail, List Brokerage, Mailing List Management, Donor Prospecting, Data Analysis, Branding & Identity, Interactive Marketing, Integrated Campaign..., Constant Contact, Social Networking
Education
Christopher Newport University 2008 — 2012
BS in Business Administration, Marketing
James Madison High School 2004 — 2008
Consumer Testing Laboratories August 2015 - Present
Penmac Staffing Services, Inc. August 2014 - August 2015
Penmac Staffing Services, Inc. September 2013 - August 2014
JB Hunt Transport Services, Inc. September 2012 - September 2013
First Baptist Church of Huntsville May 2012 - August 2012
N.E.W. Customer Service Companies, Inc January 2011 - August 2012
Skills
Account Management, Customer Service, Microsoft Word, Management, Social Media, Graphic Design, Photoshop, Microsoft Excel, Team Building, Microsoft Office, Public Speaking, Strategic Planning, Time Management, Social Networking, Advertising, Recruiting, Troubleshooting, Adobe Creative Suite, PowerPoint, Event Planning, Customer Satisfaction, Leadership, Leadership Development, Fundraising, Public Relations, Marketing, Social Media Marketing, Organizational..., Nonprofits, Event Management, Sales, Marketing Communications, Networking, Employee Relations, Administration, Facebook, Transportation, Editing, Logistics
Education
Arkansas Tech University 2008 — 2012
Journalism - Public Relations
Huntsville High School 2004 — 2008
Pepco Holdings, Inc. March 2012 - Present
N.E.W. Customer Service Companies, Inc June 2010 - February 2012
Cosumnes River College June 2009 - September 2009
CS Designs March 2004 - May 2009
Telecommunications Industry February 1998 - May 2004
Skills
Graphic Design, Web Design, Microsoft Excel, Social Media, Project Management, Social Media Marketing, Marketing, Editing, Facebook, Marketing Communications, Customer Service, Creative Writing, Marketing Strategy, Event Planning, Event Management, Copywriting, Social Networking, Blogging
Education
Bowling Green State University
BA, Liberal Studies/Technical Communication
Michigan State University
Master of Arts (M.A.), Educational/Instructional Technology
Cerro Coso Community College
Certificate, Web Design
Cerro Coso Community College
Certificate, Online Teaching
The Washington Post April 2015 - Present
The Washington Post August 2011 - April 2015
Mixnet Corp August 2010 - January 2011
N.E.W. Customer Service Companies, Inc May 2010 - July 2010
Honors College, George Mason University September 2009 - May 2010
SWIFT June 2009 - July 2009
UMBC August 2008 - December 2008
SCORE! Educational Centers July 2007 - July 2008
University of Virginia January 2005 - May 2007
Skills
CSS, JavaScript, XML, Java, HTML, SQL, Web Applications, Dreamweaver, XHTML, JSP, Eclipse, ASP.NET, jQuery, WordPress, VB.NET, Subversion, Windows, Web Development, Agile Methodologies, AngularJS, MongoDB, Node.js
Education
George Mason University 2009 — 2010
M.S., Information Systems
University of Virginia 2003 — 2007
BA, South Asian History
SII Investments August 2012 - Present
West Corporation April 2012 - August 2012
N.E.W. Customer Service Companies, Inc October 2006 - March 2012
Skills
Customer Service, Microsoft Office, Microsoft Excel, Outlook, PowerPoint, Microsoft Word, Call Centers, Sales, Troubleshooting, Access, Customer Satisfaction, Photoshop, Leadership, Strategic Planning, Teamwork
Education
Northwest Kansas Technical College 2003 — 2004
Technical Degree, Computer Graphics
Art Institute of Colorado
BAE Systems July 2014 - Present
Johnson Outdoors September 2011 - July 2014
Willow Run Foods, Inc. August 2007 - September 2011
N.E.W. Customer Service Companies, Inc February 2007 - June 2007
United States Air Force October 1994 - April 2005
Education
Okaloosa Walton College 2005 — 2007
Associate of Arts (A.A.), English Language and Literature/Letters
Broome Community College
Accounting
Vision Net, Inc. September 2012 - Present
Vision Net, Inc. December 2010 - August 2012
N.E.W. Customer Service Companies, Inc September 2009 - December 2010
Skills
Time Management, Phone Etiquette, Multi-tasked, Business Minded, Cisco Security, Cisco VPN, Cable Networks, Router Configuration, Routing Protocols, Linux, Microsoft Servers, Microsoft Office, Network Design, Hardware, Cisco IOS, Network Engineering, Troubleshooting, Telecommunications, Cisco Technologies, Networking
Education
Montana State University-Great Falls College of Technology 2009 — 2012
Associate of Science (A.S.), Network and System Administration/Administrator
N.E.W. Customer Service Companies, Inc October 2009 - April 2012
Quest Diagnostics January 2006 - February 2009
Skills
Networking, Linux, Ubuntu, VMware, Windows System..., Router Configuration, Troubleshooting, Computer Hardware, Team Leadership, Technical Support, IOS Firewall, Adobe Creative Suite, Mac OS, Software Installation, Computer Network..., CCNA, Project Planning, IPv6, Internet Security
Education
Fort Hays State University 2010 — 2014
Bachelor's Degree, Internetworking and Telecommunications Computer Science
Just For You Barber Academy January 2013 - Present
TeleTech November 2013 - April 2014
NexxLinx October 2011 - January 2012
Sentara Healthcare January 2011 - August 2011
Convergys August 2008 - May 2010
N.E.W. Customer Service Companies, Inc March 2007 - July 2008
Skills
Computer Diagnostics..., Microsoft Office 2003, Microsoft Office 2007, Citrix based..., Apache 2.0, Avaya IP Softphone, vmware, FTP software, JScript, ASP.NET, Joomla, Intuit Quickbooks, Intuit Turbotax, Intuit Quicken, Fedex Shipmanager..., FL studio, Logic Pro, Adobe Audition, Adobe Photoshop, Paint.net photoshop..., Propellerheads Reason, NI Maschine, Apple Garageband
Education
Coastal Carolina Community College 2006 — 2009
Associate of Science (A.S.), Web Technologies, 3.0
Teleflora February 2014 - Present
ABC Financial Services January 2014 - January 2014
N.E.W. Customer Service Companies, Inc August 2011 - November 2013
Dalamoi 2007 - 2011
Terminix Triad April 2002 - June 2007
Skills
Administrative..., Customer Service, Business, Microsoft Excel, Bookkeeping, PowerPoint, Office Management, Microsoft Office, Customer Satisfaction, Sales, Microsoft Word, Telephone Skills, Process Improvement, Social Networking, Strategic Planning, Accounts Receivable, Accounts Payable, Problem Solving, Program Management, Data Center, Invoicing, Access, Administrative..., Leadership, Management, Quality Auditing, Twitter, Windows, Writing, YouTube, Yoga, Youth Work
Education
ITT Technical Institute-Tampa 2004 — 2006
Associate's Degree, Computer Systems Networking and Telecommunications
DeVry University-Georgia 2002 — 2004
Associate's Degree, Business Administration and Management, General
Stone mountain 1998 — 2001
High School
EverFi March 2015 - Present
Baker Tilly Virchow Krause, LLP June 2012 - March 2015
Robert H. Smith School of Business August 2010 - June 2012
University of Maryland, College Park March 2009 - April 2010
Washington Hilton and Capital Hilton December 2009 - January 2010
N.E.W. Customer Service Companies, Inc May 2009 - August 2009
American Resort Development Association August 2006 - August 2008
Skills
Marketing Strategy, Marketing, Marketing Event Planning, Advertising, Strategy, Management, Market Research, Marketing Communications, Competitive Analysis, Social Media, Brand Management, Integrated Marketing, Event Planning, Email Marketing, Social Media Marketing, Marketing Research, Analytics, Digital Marketing, Direct Marketing, Marketing Management
Education
University of Maryland - Robert H. Smith School of Business 2008 — 2010
MBA, Marketing
Bucknell University 2001 — 2005
BS, Business Administration
Bolthouse Farms August 2013 - July 2015
Coach November 2010 - December 2014
Starbucks May 2008 - January 2013
N.E.W. Customer Service Companies, Inc May 2012 - July 2012
VT Knowledge Works January 2012 - May 2012
Tim Africa Aid Ghana July 2011 - August 2011
Skills
Retail, Retail Sales, Customer Service, Loss Prevention, Sales, Time Management, Marketing, Microsoft Word, Management, Marketing Research, Human Resources, Sales Operations, Leadership, Microsoft Office, Social Media, PowerPoint, Microsoft Excel, Public Speaking, Social Networking
Education
Elon University - Martha and Spencer Love School of Business 2015 — 2017
Master of Business Administration (M.B.A.), Marketing
Virginia Polytechnic Institute and State University 2009 — 2013
Bachelor’s Degree, Marketing Management, 3.4
George C. Marshall High School 2005 — 2009
Northern Virginia Community College January 2008 - Present
ROI Associates December 1999 - Present
N.E.W. Customer Service Companies, Inc October 2005 - January 2009
Assurant Solutions December 2000 - October 2005
Circuit City 1983 - 1992
Skills
Strategic Planning, Executive Management, New Business Development, Strategic Partnerships, Competitive Analysis, Market Research, Product Development, Cross-functional Team..., E-commerce, Start-ups, Sales Management, Customer Experience, Analytics, Business Development, Strategic Thinking, Strategy, Marketing Strategy, Business Strategy, Management, Management Consulting, Leadership, Retail, Marketing, Leadership Development, Marketing Communications, Sales Operations, Team Building, Training, CRM, Coaching, Sales, Analysis, Entrepreneurship, Business Planning, Forecasting, Program Management, Team Leadership, Operations Management, Product Management, Budgets, Change Management, Data Analysis, P&L Management, Process Improvement, Vendor Management, Business Process..., Pricing, Account Management, Team Management, Business Analysis
Education
American University - Kogod School of Business 1985 — 1989
Business
Hood College 1992 — 1995
MBA
Northcentral University 2012 — 2017
Doctor of Philosophy (Ph.D.)
Premiere Suite Warranty & Services Inc. April 2014 - Present
Medisys March 2013 - December 2014
N.E.W. Customer Service Companies, Inc September 2011 - April 2013
Q4 Web Systems January 2011 - August 2011
Studentawards.com March 2009 - September 2009
Marketwire June 2006 - March 2009
Pareto Corporation March 2004 - June 2006
Group Telecom 2000 - 2003
Cannect Communications / AT&T 1998 - 2000
ACC Telenterprises 1994 - 1998
Skills
Strategic Planning, Social Media, Business Development, New Business Development, Digital Marketing, SEO, CRM, Digital Strategy, Sales, Online Advertising, Email Marketing, Account Management, Management, Lead Generation, Strategic Partnerships, Program Management, Customer Service, Marketing Communications, Product Development, Marketing, Marketing Strategy, Online Marketing
Education
Fanshawe College 1993 — 1995
Humber College 1992 — 1993
Design
Thinkingbox January 2014 - Present
Kevin Mak Design January 2006 - Present
Thinkingbox February 2013 - January 2014
N.E.W. Customer Service Companies, Inc October 2012 - January 2013
Tiipz June 2011 - December 2012
Definium Design 2006 - December 2012
Instructor at IAM Training June 2006 - October 2010
Skills
Illustration, Typography, Art Direction, Graphic Design, Interaction Design, Corporate Identity, Communication Design, Layout, Web Design, Concept Development, User Interface Design, User Experience, Logo Design, Visual Communication, Information Architecture, User Experience Design, Mobile Applications, Wireframes, Graphics, Experience Design, Usability, Information Design, User Interface, Mobile Design, Branding & Identity, Interactive Advertising, User-centered Design
Education
Emily Carr University of Art and Design 2003 — 2006
BDes, Communication Design
Kwantlen University College 2002 — 2003
Certificate in Interdisciplinary Design Studies, Interdisciplinary Design Studies
Capilano College University 1998 — 2001
Diploma in Studio Art, Studio Art
General Motors September 2015 - Present
MetLife June 2014 - February 2015
Wells Fargo November 2013 - May 2014
N.E.W. Customer Service Companies, Inc September 2011 - December 2012
Express Scripts October 2010 - June 2011
UBS Wealth Management December 2009 - September 2010
Skills
Speech Recognition, Genesys, Avaya, IVR, VXML, SDLC, ASR, VUI Design, TTS, GRXML, CCXML, CTI, Nuance, Contact Centers, Call Centers, Tomcat, Avaya Technologies, Unix
Education
California State University, Fresno 2006 — 2008
Master of Science (MS), Computer Science
Jawaharlal Nehru Technological University 2001 — 2005
Computer Science, Bachelors of Computer Science
CareFirst BlueCross BlueShield April 2014 - Present
American Express January 2013 - February 2014
CSC February 2012 - January 2013
N.E.W. Customer Service Companies, Inc November 2011 - February 2012
CSC June 2010 - October 2011
Chartis Insurance June 2009 - May 2010
Citi Cards October 2007 - April 2009
Skills
Pega PRPC, SOA, Java, Business Process Design, SDLC, Requirements Gathering, Agile Methodologies, Requirements Analysis, SQL, Java Enterprise Edition, Websphere, Oracle, DB2, Web Services, SOAP, Weblogic, PL/SQL, JSP, JavaScript, Core Java, HTML, Pegasystems PRPC, User Acceptance Testing, PRPC, Servlets, DB2/SQL, Oracle SQL, Software Project..., Enterprise Architecture, .NET, Struts, XML, Microsoft SQL Server, Business Process..., WebLogic, WebSphere
Education
Governors State University 2006 — 2007
Master's degree, Computer Science
Western Kentucky University 2005 — 2006
Master's degree, Computer Science
Madras University 2000 — 2004
B.E, ECE
Srinivasa Public School 1988 — 1998
Gravy - Local Insights & Context Platform April 2013 - Present
N.E.W. Customer Service Companies, Inc January 2012 - March 2013
N.E.W. Customer Service Companies, Inc April 2010 - April 2012
Creative Development, LLC January 2004 - April 2012
AOL, LLC October 2009 - April 2010
AOL November 2006 - October 2009
AOL, LLC July 1998 - October 2006
America Online, Inc January 2002 - March 2005
America Online, Inc August 2000 - January 2002
Brawn of California 1996 - 1998
Skills
Executive Management, P&L responsibility, P&L Management, International..., International Business, International Sales, International Management, Strategic Planning, Strategic Thinking, Internet Strategy, Change Management, Account Management, Business Strategy, People Management, Business Analysis, Competitive Analysis, Data Analysis, Marketing Strategy, Market Research, Market Analysis, China Business..., Developing New Markets, Operational Planning, Leading Large Teams, Contract Negotiation, Pricing Negotiations, Product Development, Product Management, Production Planning, Multi-channel Retail, Direct Marketing, Online Marketing, Due Diligence, Sales Process, Sales Management, Client Acquisition, Client Relationship..., Client Services, Closing Deals, Structuring Deals, E-commerce Solutions, Online Advertising, Negotiation, CRM, E-commerce, Customer Acquisition, Business Development, Strategic Partnerships, Management, Forecasting
Education
Pacific Lutheran University 1990 — 1995
Bachelor's degree
Pacific Lutheran University - School of Business 1990 — 1995
BBA
Pacific Lutheran University - School of Business 1990 — 1995
Bachelor's degree
Copenhagen Business School 1993 — 1993
BBA
Klamath County September 2013 - Present
Fiserv July 2011 - August 2013
N.E.W. Customer Service Companies, Inc July 2008 - July 2011
Diamond Home Improvement June 2006 - July 2008
Clear Choice Health Plans June 2005 - June 2006
JELD-WEN, inc March 1999 - June 2004
Skills
Process Improvement, SharePoint, Testing, Software Documentation, Business Process, Technical Support, Windows 7, Change Management, SQL, Databases, Systems Analysis
Education
Oregon Institute of Technology 1995 — 2000
BS, Accounting; Management Information Systems
Golden Gate University
MBA, Concentration on Computer Information Systems
mazama high school
The Washington Post July 2012 - Present
N.E.W. Customer Service Companies, Inc June 2010 - September 2012
George Mason University January 2009 - June 2010
SWIFT June 2009 - August 2009
Cognizant Technology Solutions November 2007 - July 2008
Skills
Java, Struts, Spring, PL/SQL, JDBC, Hibernate, J2EE Architecture, MongoDB, Hadoop, MapReduce, Apache Pig, Hive, EJB, JMS, Flex, SQL, Oracle, Agile Methodologies, Core Java, SOAP, Web Services, Java Enterprise Edition, JSP, XML, Subversion, Servlets
Education
George Mason University 2008 — 2010
Master of Science, Computer Science
Jawaharlal Nehru Technological University 2003 — 2007
Bachelor Of Technology, Computer Science and Engineering
Xerox October 2010 - Present
N.E.W. Customer Service Companies, Inc August 2004 - September 2009
The Faneuil Group 2003 - 2004
iSKY 1999 - 2002
Skills
Cross-functional Team..., Call Center, Strategic Planning, Process Improvement, Leadership, Management, Budgets, Call Centers, Recruiting, Team Leadership, Business Strategy, Coaching, Sales, Employee Relations, Human Resources, Leadership Development
Education
Oregon Institute of Technology 2006 — 2010
Bachelor
American InterContinental University 2002 — 2005
Bachelor
Methodist Le Bonheur Healthcare June 2015 - July 2015
Express Scripts September 2013 - December 2013
Farmers Insurance January 2013 - May 2013
St. Jude Children's Research Hospital September 2012 - November 2012
DENSO Manufacturing Arkansas January 2012 - March 2012
N.E.W. Customer Service Companies, Inc October 2007 - March 2011
Tandem Staffing April 2006 - October 2007
Randstad 1999 - 2006
Skills
SPHR, Talent Acquisition, Recruiting, Employee Relations, Onboarding, Applicant Tracking..., Human Resources, Talent Management, Temporary Placement, Benefits Administration, Performance Management, College Recruiting, Technical Recruiting, Workforce Planning, New Hire Orientations, Employee Benefits, FMLA, Policy, Strategic Planning, Personnel Management, Personal Development, Organizational Behavior, Training Delivery, Training Facilitation, Succession Planning, Leadership, Interviews, Deferred Compensation, HR Policies, Training, Management, Team Building, Hiring, HRIS, Sourcing, Coaching, Organizational..., Leadership Development, Customer Service, Employee Training, Screening, Employee Engagement, Internet Recruiting, Career Development, Temporary Staffing
Education
Belhaven University 2001 — 2013
Bachelor of Science (B.S.), Management, Magna Cum Laude
Covance August 2015 - Present
Telerx November 2014 - August 2015
Vantiv March 2014 - October 2014
USDA November 2013 - March 2014
BNY Mellon April 2013 - October 2013
Bank of America December 2012 - April 2013
N.E.W. Customer Service Companies, Inc April 2012 - December 2012
Celgene March 2010 - April 2012
Unify Solutions December 2007 - May 2010
Cognizant Technology Solutions February 2002 - November 2007
Skills
Pega PRPC, Core Java, Pharmaceuticals, CPMHC, Weblogic, oracle, Oracle Discoverer, OFA, Informatica, BI, SDLC, Agile, JavaScript, HTML, CPM
Education
Pega Systems 2011 — 2011
CSSA
Acharya Nagarjuna Vishwavidhyalayamu 2003 — 2005
Master of Technology (MTech), Computer Science and Engineering, Distinction
Acharya Nagarjuna University 1999 — 2001
MSc, Computer Science, Distinction
Acharya Nagarjuna Vishwavidhyalayamu 1996 — 1999
BSc, Computer Science
Blue Oyster Consulting June 2013 - Present
Kerper and Bowron LLC June 2012 - June 2013
SWaN Investors February 2011 - June 2012
Blue Oyster Consulting January 2010 - January 2011
N.E.W. Customer Service Companies, Inc February 2000 - December 2009
AIG 1997 - 2000
Skills
Risk Management, Business Analysis, Financial Modeling, Actuarial Science, Business Strategy, Insurance, Reinsurance, Strategic Planning, Mergers, Financial Analysis, Analytics, Customer Service, Forecasting, Process Improvement, Mergers & Acquisitions, Executive Management, Analysis, Financial Risk, Due Diligence, Cross-functional Team..., Pricing, Strategy
Education
Cornell University 1985 — 1989
Asurion (formerly NEW) February 2013 - Present
N.E.W. Customer Service Companies, Inc October 2012 - January 2013
GCE January 2008 - September 2012
GCE October 2006 - January 2008
GCE January 2005 - October 2006
GCE December 2002 - January 2005
GCE January 2001 - December 2002
Skills
Requirements Analysis, SDLC, Project Management, SQL, Software Project..., Enterprise Architecture, Business Analysis, Integration, Java Enterprise Edition, UML, Software Development, Web Services, Oracle, Requirements Gathering, Agile Methodologies, SOA, PMP, Agile Project Management, PL/SQL, SharePoint, Software Engineering
Education
George Mason University 2000 — 2001
Masters, Information Systems
Neovia Integrated Insurance Services 2012 - 2014
HealthTrust Purchasing Group 2012 - 2012
N.E.W. Customer Service Companies, Inc 2010 - December 2011
Magellan Health Services, Inc. 2002 - 2010
United Healthcare 2000 - 2002
Radix Health Connection, LLC 1999 - 2000
NYLCARE HEALTH PLANS OF THE MID-ATLANTIC 1995 - 1998
Skills
Pricing, Health Insurance, Managed Care, Strategic Planning, Process Improvement, Employee Benefits, Insurance, Team Mentoring, Consulting, Medicare, Budgets, CRM, Cross-functional Team..., Executive Management, Financial Analysis, Forecasting, Leadership, Management, Medicaid, PPO, Strategy, Team Building, Vendor Management, Account Management
Education
Carleton College
BA, Economics, Math
Asurion 2002 - Present
NEW 2002 - Present
N.E.W. 2002 - December 2010
N.E.W. Customer Service Companies, Inc 2002 - December 2010
insurance services office 1987 - 2002
Skills
Insurance, Pricing, Risk Management, Financial Modeling, Training, Product Development, Business Analysis, Product Management, Business Strategy, Cross-functional Team..., Strategic Planning, Coaching, Competitive Analysis, Strategy, Account Management, Program Management, Forecasting, Team Building, Operations Management, Process Improvement, Vendor Management, Business Development
Education
State University of New York at Binghamton 1984 — 1987
Bachelor of Arts (B.A.), Mathematics
N.E.W. Customer Service Companies, Inc March 2011 - Present
Arrow International, Inc. January 2011 - March 2011
Arrow International, Inc. May 2006 - January 2011
AmeriMark 2004 - 2006
Flower Concept (flowerconcept.com) August 2002 - March 2004
Skills
Web Project Management, Web Design, Adaptive/Responsive Web..., SEO, Email Marketing, Wordpress, E-commerce, CSS, HTML, Web Development, jQuery, PHP, Marketing Communications, Web Analytics, Google Analytics, User Experience, Usability, Information Architecture, Brand Development, Google Adwords, WordPress
Education
Cleveland Institute of Art 2000 — 2002
BFA, Photography
Case Western Reserve University 1994 — 1998
B.S., Computer Science
Cvent May 2014 - Present
N.E.W. Customer Service Companies, Inc January 2010 - May 2014
Sunrise Senior Living March 2007 - January 2010
Skills
Financial Reporting, General Ledger, Sarbanes-Oxley Act, GAAP, Financial Accounting, Variance Analysis, Accounting, Account Reconciliation, Internal Controls, Accounts Payable, Financial Analysis, Auditing, QuickBooks, Accounts Receivable, SEC filings, Financial Statements, PeopleSoft, Finance, Forecasting, Journal Entries
Education
Elon University 1996 — 2001
Cisco Systems February 2012 - Present
AMERICAN SYSTEMS March 2011 - February 2012
K12 November 2006 - March 2011
Verizon Avenue 1999 - 2006
N.E.W. Customer Service Companies, Inc November 1997 - January 1999
Skills
Vendor Management, Data Center, Cisco Technologies, VMware, Network Engineering, Network Architecture, Routers, OSPF, Integration, Routing, Network Security, TCP/IP, Visio, Troubleshooting, VoIP, Virtualization, VPN, Firewalls, Cloud Computing, Switches, Cisco UCS, BGP, Security, Networking, IP, Network Design, Storage
Education
George Mason University
Asurion January 2010 - Present
National Electronics Warranty March 2004 - January 2010
N.E.W. Customer Service Companies, Inc March 2004 - January 2010
Skills
Leadership, Performance Improvement, Performance Management, Call Centers, Coaching, Employee Relations, Training, Recruiting, Onboarding, Customer Experience, Employee Engagement, Customer Satisfaction, Benefits Administration, Human Resources, HRIS
Education
Humboldt State University 1975 — 1979
Bachelor of Science (BSc), Geology/Earth Science, General
(self-employed) January 2012 - Present
Self employed January 2012 - Present
Armstrong Elementary School 2014 - April 2014
NEW Customer Service Companies, LLC September 2008 - November 2011
N.E.W. Customer Service Companies, Inc 1996 - 2008
Advanstar Communications April 1986 - October 1996
Skills
Adobe Creative Suite, Packaging, Advertising, Graphic Design, Brochures, Digital Photography, Illustrator, Email Marketing, Photography, Photoshop, Flash, B2B, Posters, User Experience, Marketing, User Interface Design, Interaction Design, Logo Design, Corporate Branding, Online Advertising, WordPress, Concept Development, SEO, Art Direction, Copywriting, Layout, Corporate Identity, Retail, Newsletters, Online Marketing, Digital Marketing, Typography, Dreamweaver, Magazines, Creative Direction, Brand Development, Web Design, InDesign, Direct Mail, Illustration, Mac, Graphics
Education
The University of Akron 1980 — 1982
Bachelor of Arts, Graphic Design (with an emphasis on Fine Arts)
Cuyahoga Community College
Graphic design / fine arts
CollegeBoard November 2013 - Present
Insert Coin Studios November 2010 - Present
AOL March 2013 - June 2013
N.E.W. Customer Service Companies, Inc April 2012 - March 2013
Songs of Higher Learning December 2011 - April 2012
TISTA Science and Technology Corporation December 2010 - October 2011
1024Studios September 2008 - December 2008
Skills
C++, C#, HTML + CSS, PHP, ActionScript, XML, Lua, JavaScript, jQuery, Mootools, CFML, ColdFusion, MXML, Flex, Photoshop, Illustrator, Adobe Audition, Visual Studio, Usability Design, vBulletin, DirectX, OpenGL, Wordpress, XAMPP, Tortoise SVN, Git, Windows, Ubuntu, Mac OS X, Concrete5, HTML, Web Design, Java, Web Development
Education
Full Sail University 2008 — 2010
Computer Science, Web Design and Development
Full Sail University 2005 — 2008
Computer Science, Game Design and Development
ATPCO June 2013 - Present
N.E.W. Customer Service Companies, Inc July 2011 - June 2013
Cyquent, Inc. September 2010 - February 2011
Northrop Grumman January 2001 - September 2010
Stanislaus County Emergency Dispatch January 1993 - January 2001
Olin Interconnect January 1989 - January 1993
Skills
Analysis, Software Design, Volunteer Coordination, Software Engineering, Software Project..., Problem Solving, Event Planning, User Acceptance Testing, User-centered Design, Non-profit Experience, Requirements Gathering, Technical Writing, Technical Training, Systems Analysis, Project Coordination, Data Analysis, Data Cleaning, Testing, SQL, Volunteer Management, Integration, Requirements Analysis, SharePoint
Education
California State University-Stanislaus 1987 — 1989
BS, Computer Science
Sky Lakes Medical Center September 2005 - Present
Oregon Institute of Technology June 2001 - December 2009
N.E.W. Customer Service Companies, Inc April 2003 - September 2005
Skills
Healthcare, Healthcare Information..., Meditech, EHR, Hospitals, CPOE, Healthcare Industry, EMR, HIPAA, PACS, Inpatient, Healthcare Management, Patient Safety, Health Information..., HL7, Informatics, Epic Systems, Integration, SQL Report Writing, Database Design, Relational Databases, Managing Database, Microsoft Office, Kronos WFC, Kronos Timekeeping, Hospital Information..., Holter Monitor, VB.NET, C#, Web Development, Application Architecture, Team Leadership, Adult Education, Allscripts, NextGen, Databases
Education
Capella University 2004 — 2008
Post Secondary and Adult Education
Regis University 2001 — 2003
Master of Science (MS), Computer/Information Technology Administration and Management
Oregon Institute of Technology 1997 — 2001
Bachelor of Science (BS), Managing Information Systems
N.E.W. Customer Service Companies, Inc January 2013 - Present
PA Chamber 2004 - 2008
PCI Insurance, Inc. 2004 - 2008
Pennsylvania Chamber of Business & Industry 2004 - 2008
Hershey Foods May 2002 - March 2004
Dauphin County 2001 - 2002
Armstrong 1998 - 2001
Skills
Help Desk Support, Active Directory, Microsoft SQL Server, Windows XP, Windows 7, Linux, Technical Support, Laptops, Microsoft Exchange, Windows Server, Servers, Software Installation, Computer Hardware, Printers
Education
Penn Foster 2006 — 2008
n/a, Veterinary/Animal Health Technology/Technician and Veterinary Assistant
Central Penn College 1992 — 1994
AS
Pillsbury Winthrop Shaw Pittman January 2009 - Present
Pillsbury Winthrop Shaw Pittman May 2007 - August 2007
U.S. Attorney - Boston September 2006 - December 2006
U.S. Attorney - Washington, DC June 2006 - September 2006
Princeton Information March 2004 - August 2005
N.E.W. Customer Service Companies, Inc November 2003 - March 2004
Genesys Conferencing October 1999 - November 2003
Princeton Information July 1998 - September 1999
Skills
Legal Writing, Contract Negotiation, Project Management
Education
Harvard Law School 2005 — 2008
J.D.
The Johns Hopkins University 1995 — 1997
M.A., Writing
St. John Fisher College 1990 — 1994
B.A., English and Philosophy
Watertown High School 1987 — 1990
EY October 2014 - Present
Kearney & Company April 2012 - September 2014
N.E.W. Customer Service Companies, Inc December 2005 - December 2011
CSC June 2004 - August 2004
Skills
Financial Reporting, Accounting, Accounts Payable, Financial Analysis, Data Analysis, Auditing, Microsoft Word, Microstrategy, Microsoft Excel, Finance, Access, PowerPoint, Budget, Microsoft Office, Forecasting, TeamMate, Budgets, Internal Controls
Education
Boston College 2001 — 2005
Bachelor of Science (B.S.), Finance
Wallace E. Carroll School of Management 2001 — 2005
Bachelor of Science, Finance
Bishop Denis J. O'Connell High School 1997 — 2001
Diploma
The Wendy's Company November 2014 - Present
Office Max September 2013 - Present
Newcomb Hollow Shop June 2012 - Present
Autumn H. Dietzman Edwards Photography January 2010 - Present
R.A.D. Race MA June 2014 - June 2014
N.E.W. Customer Service Companies, Inc June 2006 - June 2008
Skills
Photography, Digital Photography, Portrait Photography, Portraits, Photos, Photoshop, Black & White, Fine Art Photography, Event Photography, Studio Photography, Studio Lighting, Film Developing &..., Digital Printing, Weddings, Wedding Photography, Image Editing, Graphic Design, Photo Editing, Social Networking, Customer Service, Word, Microsoft Office, PowerPoint, Editing, Images, Outlook, Excel, Time Management, Writing, In Design, Brainstorming, Mac, InDesign, Microsoft Excel, Microsoft Word, Social Media, Photojournalism, Advertising, Art, Public Relations, Management, Facebook, Social Media Marketing, Public Speaking
Education
Black Hills State University 2011 — 2014
Bachelor's Degree, Mass Communications Photography
Douglas High School 1980 — 1998
High School Diploma, General Studies
Midwesco Filter Resources/TDC Filter December 2013 - Present
N.E.W. Customer Service Companies, Inc January 2006 - Present
NEW Customer Service Companies, Inc January 2005 - January 2006
Institute for Professional Development, Inc. January 2002 - January 2005
Skills
Account Management, Project Management, Marketing, Customer Satisfaction, Customer Experience, Training, Trade Shows, Strategic Planning, Communication, Analysis, Retail, Jewelry, Sales, Reports, Coaching, Program Management, Team Building, Recruiting, Team Leadership, Leadership, Customer Retention, Networking, Customer Service, Call Centers, Sales Management, CRM, Cross-functional Team..., Business Development, Sales Operations, Forecasting, Operations Management, Pricing, Vendor Management, Competitive Analysis, Strategy
Education
Averett University 2003 — 2005
Business
WS ProServices January 2012 - Present
N.E.W. Customer Service Companies, Inc March 2005 - June 2010
N.E.W. Customer Service Companies, Inc October 2004 - March 2005
Wiechman Feed yard March 2003 - October 2003
Education
DeVry University 2006 — 2010
Bachelor of Science, Accounting
Northwest Kansas Technical College 2000 — 2001
Diploma, Automotive Technology
Asurion March 2013 - Present
N.E.W. Customer Service Companies, Inc July 2010 - March 2013
MasTec Inc. October 2006 - November 2009
Best Buy 2005 - 2006
Best Buy September 2004 - October 2005
Best Buy January 2000 - September 2004
Best Buy March 1998 - February 2000
Best Buy February 1997 - March 1998
Target October 1994 - January 1997
Shurgard Self Storage 1992 - 1994
Skills
Income Statement, Sales Operations, Cross-functional Team..., Vendor Management, Leadership, Organizational..., Change Management, P&L Management, Operations Management, Retail, Strategic Planning, Sales Management, Management, Talent Acquisition, Merchandising, Profit, Customer Satisfaction, Forecasting, Human Resources, Business Acumen, Training, Team Leadership, New Business Development, Contract Negotiation, Team Building, Employee Relations, Marketing, Customer Experience, Sales, P&L
Education
University of Phoenix 2008 — 2010
AA, Business
Fairmont State University 1984 — 1986
Asurion May 2012 - Present
N.E.W. Customer Service Companies, Inc July 2010 - May 2012
N.E.W. Customer Service Companies, Inc January 2008 - June 2010
N.E.W. Customer Service Companies, Inc July 2006 - January 2008
Skills
Customer Service, Call Centers, Team Building, Operations Management, Management, PowerPoint, Customer Satisfaction, Team Leadership, Strategic Planning, Leadership, Project Management, Microsoft Excel, Microsoft Word, Process Improvement, Advertising, Microsoft Office, Account Management, Budgets, Sales Management
Education
Bridgewater College 2002 — 2006
BA, Business Administration- Marketing, Communication Studies
Northern Virginia Community College
Meeting and Event Planning
N.E.W. Customer Service Companies, Inc October 2012 - Present
N.E.W. Customer Service Companies, Inc January 2008 - October 2012
Verizon Business August 1999 - January 2008
Skills
Customer Satisfaction, Call Center, Customer Experience, Account Management, Team Leadership, Cross-functional Team..., Process Improvement, Sales Operations, Team Building, Vendor Management, Product Management, Competitive Analysis, Forecasting, Management, Business Development, Call Centers, Sales Management, Business Analysis, Customer Retention, CRM, Operations Management, Program Management, Telecommunications, Product Marketing, New Business Development, Training, Leadership, Strategic Partnerships, P&L Management, Business Process..., Salesforce.com, Pricing, Strategy, Sales, Start-ups, Analysis, B2B, Strategic Planning, Coaching, Business Strategy, Budgets, Contract Negotiation, Business Planning, Project Management, Marketing, Retail, Customer Service, Change Management, Negotiation, Performance Management
Education
George Mason University 1989 — 1994
Bachelor of Arts (BA), Economics
Asurion December 2010 - Present
N.E.W. Customer Service Companies, Inc December 2010 - Present
Best Buy August 2006 - February 2009
Best Buy June 2002 - August 2006
Black's Superstores August 2000 - June 2002
Black Photo Corporation January 1992 - July 2000
Skills
Retail, Merchandising, Inventory Management, Customer Experience, Store Management, Visual Merchandising, Retail Sales, Loss Prevention, People Development, Customer Satisfaction, Big Box, Income Statement, Inventory Control, Store Operations, POS, Hiring, Performance Management, Coaching, Profit, Training, Sales Operations, Sales Management, Team Building, Employee Training, Forecasting, Customer Retention, Consumer Electronics, Multi-channel Retail, P&L Management, Driving Results, Multi-unit, CPFR, New Store Openings, Multi-Unit Management, Planograms, Recruiting, Succession Planning, New Store Development, District Management, Time Management, Shrinkage, Business Operations, Multi-unit Retail..., Leadership, Sales, Associate Development, Assortment, Call Centers, Pricing, P
Education
Centennial College
Durham College
N.E.W. Customer Service Companies, Inc June 2007 - April 2011
NEW June 2007 - April 2011
WACA/ NEW ASURION June 2007 - April 2011
DUKE REALITY CORPORATION August 2001 - June 2007
Equity Residential Properties April 2000 - July 2001
Education
Gwinnett Technical College 2002 — 2007
Diploma, Heating and Air Technology/CCM
Quartermaster School
USMC Basic Training Parris
Center of Industry & Technology Inc
Gwinnett Technical University
CGH Technologies, Inc. , Federal Aviation Administration Projects January 2015 - Present
K12 April 2013 - March 2014
N.E.W. Customer Service Companies, Inc March 2012 - January 2013
MAA Direct September 2009 - February 2012
Logic version January 2008 - January 2009
Skills
•CRM: ..., •Testing Tools: ..., •Technology: J2EE,..., •Methodologies: ..., Quality Assurance, Test Planning, JIRA, User Acceptance Testing, Regression Testing, Testing, Web Services, Business Requirements, Business Analysis, SQL, Software Project..., SDLC, Requirements Analysis, Test Cases, Agile Methodologies, Defect Tracking
Education
Bharathiar University 1999 — 2002
Bachelor's degree, Computer Science, Bachelors in Computer Science
DIRECTV November 2014 - Present
EOS CCA June 2014 - Present
N.E.W. Customer Service Companies, Inc August 2012 - July 2013
Randstad US March 2012 - July 2012
Alpine Access October 2010 - February 2011
Comcast Cable April 2006 - November 2008
Skills
Customer Service, Call Centers, Data Entry, Outlook, Microsoft Office, Microsoft Word, 10 Key, Customer Experience, Telephone Skills, PowerPoint, Customer Retention, Sales, Customer Support, Filing
Education
Colorado Technical University 2010 — 2012
Alpine Access March 2013 - Present
West Corporation December 2011 - Present
Arise October 2011 - Present
N.E.W. Customer Service Companies, Inc January 2011 - Present
Skills
Workforce Management, Customer Satisfaction, Customer Service, Technical Support, Customer Experience, Call Centers, Customer Support, Troubleshooting, Time Management, Data Entry
Education
Atlanta Metropolitan College 2005 — 2007
Georgia State University
N.E.W. Customer Service Companies, Inc January 2010 - Present
Education
Benedictine College 2004 — 2008
Business Administration, Human Resource Management
Alorica November 2012 - Present
N.E.W. Customer Service Companies, Inc July 2006 - February 2012
Kmart Corporation October 2002 - February 2003
ClientLogic February 2002 - September 2002
Skills
Call Center, Customer Service, Customer Satisfaction, Billing, Customer Relations, Telephone Skills, General Office Duties, Market Research, Jewelry Making, Jewelry Design, Sewing, Food Service, Creative Writing, Data Entry, Office Management, Handmade Jewelry, Invoicing, Call Centers
Education
Cuyahoga Community College
Associate of Arts (A.A.), History
John Carroll University
Bachelor of Arts (B.A.), Communication and Media Studies
CareerSource Okaloosa Walton September 2010 - Present
A Plus Tutor U September 2009 - January 2011
Walton County School District April 2008 - September 2010
Florida Agency for Workforce Innovation May 2010 - August 2010
N.E.W. Customer Service Companies, Inc November 2008 - September 2009
Team Walton-Keller Williams Real Estate February 2007 - April 2008
MyStaf June 2006 - December 2006
I.C. Evans Elementary School August 2004 - May 2006
Innovative Dental December 2005 - February 2006
Sheppard Air Force Base Family Support Center January 2005 - December 2005
Skills
Outlook, Customer Service, Teaching, Social Media, Non-profits, Human Resources, Training, Employee Relations, Resume Writing, PowerPoint, Career Counseling, Interviews, Program Management, Nonprofits, Administration, Case Management, Policy
Education
Eckerd College 1986 — 1990
B.A., Human Resources
Oviedo High School 1982 — 1986
High School Diploma, College Prep
Asurion March 2014 - Present
N.E.W. Customer Service Companies, Inc August 2008 - February 2014
N.E.W. Customer Service Companies, Inc August 2006 - April 2008
ServiceBench February 2005 - July 2007
Verizon July 2003 - January 2005
Skills
Quality Assurance, Requirements Analysis, PMP
Education
University of Maryland Baltimore County 2011 — 2011
PMP, Project Manager Professional
Brainbench Certification 2000 — 2000
Certified Cold Fusion Programmer, Cold Fusion
Gujarat University 1987 — 1990
Bachelor, Electrical Engineering
Nex-Tech December 2012 - Present
N.E.W. Customer Service Companies, Inc May 2010 - March 2012
Skills
Troubleshooting, Computer Repair, Teamwork, Active Directory, Research, Microsoft Office, Networking, Technical Support, System Administration, Network Administration, Windows, Wireless Networking, Computer Hardware, Windows 7
Education
Fort Hays State University 2008 — 2013
Bachelor of Science (BS), Information Technology
Apple May 2013 - Present
N.E.W. Customer Service Companies, Inc October 2012 - April 2013
IBM April 2007 - November 2010
Total Satellite June 2006 - April 2007
US Navy September 1999 - May 2002
Skills
Troubleshooting, Cisco Technologies, Network Administration, Testing, Software Installation, Networking, Electronics, Management, Leadership, Team Building, Project Coordination, Military, Help Desk Support, Time Management, Technical Support, Hardware, XP, VPN, Printers, Computer Hardware, Servers, Laptops, System Administration, Call Centers
Education
DeVry University 2006 — 2011
Bachelors of Science, Technical Management
ITT Technical Institute 2005 — 2006
CEET, Computer and Electronics Engineering Technology
N.E.W. Customer Service Companies, Inc November 2012 - Present
Grubb and Ellis October 2009 - September 2012
Skills
Call Centers, Human Resources, Outlook, Time Management, Accounts Receivable, Client Billing, Employee Relations, Financial Reporting, Payroll, Supervisory Skills, Sales Management, Collections, Technical Support, Administrative..., Property Management, Office Management, Accounts Payable, Account Management, Microsoft Office, QuickBooks, Quicken, Kronos Timekeeping, Proprietary Software, Customer Service..., Employee Training, HRIS Database Management, Financial Accounting, Retail Sales, Maintenance Management, Scheduling, Business Development, Inventory Management, Inventory Control, Employee Management, Billing Mediation, Web Services, Customer Retention
Education
Gaston College 2014 — 2016
Human Resources Management/Personnel Administration, General
Dutchess Community College 1998 — 1999
Arlington High School 1994 — 1998
High School Diploma, Business Administration and Management, General, B's
Gaston College
Associate's degree, Human Resources Management and Services
YWCA March 2015 - Present
Avon June 2013 - January 2014
Rural Employment Opportunities September 2007 - August 2008
N.E.W. Customer Service Companies, Inc April 2007 - August 2007
CHS September 2005 - September 2006
Town Pump May 2005 - January 2006
Pamida September 2002 - September 2005
Crossroads Correctional Center April 2002 - September 2002
Ensminger Seed March 2001 - January 2002
Neosho County Community College August 1999 - February 2001
Skills
PowerPoint, Microsoft Word, Microsoft Excel, Microsoft Office, Psychology, Customer Service, Social Media, Accounting, Marketing, Accounts Payable, Accounts Receivable, Retail, Sales, Data Entry, Telephone Skills, Account Reconciliation, Inventory Control, Filing, Outlook, Inventory Management, Teamwork, Merchandising, Bank Reconciliation, Research, Leadership, Nonprofits, Invoicing, Administrative..., Cash Register, Creative Writing, Windows, Customer Satisfaction, Time Management, Troubleshooting, English
Education
University of Great Falls 2009 — 2015
Psychology
Allen County Community College 1995 — 1998
AAS, Business/Accounting
MERSCORP Holdings, Inc. April 2014 - Present
Asurion June 2009 - April 2014
N.E.W. Customer Service Companies, Inc February 2008 - June 2009
Skills
Financial Reporting, Financial Analysis, Data Entry, Microsoft Excel, Outlook, Microsoft Word, Microsoft Office, Budgets, PowerPoint, Banking, Customer Service, Accounts Payable, Accounts Receivable, Account Reconciliation, General Ledger, Auditing, Analysis
Education
Strayer University 2011 — 2012
Graduate Certificate, Accounting with Controllership emphasis
DeVry University 2008 — 2009
Bachelor's Degree, Accounting and Business/Management
N.E.W. Customer Service Companies, Inc February 2007 - March 2008
US Navy August 2002 - August 2006
Education
Black Hills State University 2009 — 2013
Pinnacle Propane Express October 2014 - Present
MWR September 2012 - Present
N.E.W. Customer Service Companies, Inc May 2010 - December 2010
LTD Commodities March 2007 - March 2009
Robert Morris University, Chicago, IL March 2006 - February 2007
Roundy's Supermarkets, Inc. July 2004 - February 2006
Skills
Microsoft Office, Library, Dental Assisting, Customer Service, Appointment Scheduling, Time Management, Dental X-Ray, Infection Control, Dental Impressions, Patient Safety, Cash Handeling, Credit Card Transaction..., Databases, SAP, Avaya, Accounts Receivable, Technical Support, Grocery Industry, Retail Sales, Citrix, Microsoft Excel, Microsoft Word, Data Entry, Customer Experience
Education
State Career College 2014 — 2014
Certificate
Colorado Technical University 2009 — 2010
Associate of Science (A.S.)
Westat 1998 - Present
N.E.W. Customer Service Companies, Inc 1969 - 1999
Skills
elected official and..., Public Speaking, Microsoft Office, Research, Nonprofits, Fundraising, Grant Writing, Data Analysis, Teaching, Program Development, Qualitative Research
Education
liberty University
Bachelor's Degree, Business Administration and Management, General
Blue Ridge Community College
Associate's Degree, Business Administration and Management, General
Southwestern Energy June 2013 - Present
Tyson Foods January 2011 - June 2013
N.E.W. Customer Service Companies, Inc December 2008 - January 2011
Wayne Farms October 2006 - October 2008
Skills
10 Key, Fax, Microsoft Office, Facebook, PeopleSoft, People Skills, General Ledger, Accounts Payable, Accounts Receivable, Collections, Customer Service, Teamwork, Telecommunications, Payroll, E-Learning, Employee Benefits, Internet, Invoicing, PowerPoint, Microsoft Excel, Microsoft Word, Access, Outlook, Relocation, Windows
Education
University of Phoenix 2006 — 2008
Master of Business Administration (MBA)
Arkansas Tech University 1997 — 2006
Bachelor of Business Administration (B.B.A.), Marketing/Marketing Management, General
Brink’s July 2014 - August 2015
Sunrise Senior Living December 2012 - June 2014
BizFlow Corp. (formerly HandySoft) May 2011 - November 2012
N.E.W. Customer Service Companies, Inc September 2008 - April 2011
MobilVox January 2007 - May 2008
N.E.W. Customer Service Companies, Inc August 2005 - January 2007
Time Warner Cable June 2005 - August 2005
Skills
SDLC, Web Applications, SQL, Enterprise Architecture, Integration, Java, Technical Support, Web Development, Microsoft SQL Server, Enterprise Software, User Acceptance Testing, Oracle, Business Process Design, Production Support, PHP, BPM, Software Engineering, webMethods, Regression Testing, workflow systems, Microsoft Dynamics CRM, Taleo, ADP Recruiting services
Education
George Mason University 2006 — 2008
Master of Science, Information Systems
Radford University 2001 — 2005
Bachelor of Science, Computer Science and Technology
Arkansas Department of Human Services October 2014 - Present
River Valley Shelter for Battered Women and Children, Inc. April 2013 - Present
Motel 6 May 2012 - May 2013
N.E.W. Customer Service Companies, Inc May 2011 - May 2012
Arby's Restaurant Group, Inc. November 2008 - May 2011
Skills
Passion for Helping..., Service Orientation, Social Perceptiveness, Keen Listener, Customer Service, Leadership, Teamwork, Team Leadership, Money Management, Research, Microsoft Word, Microsoft Excel, Social Media, PowerPoint, Writing, Organization, Typing, Time Management, Task Management, Reading Comprehension, Negotiation, Persuasion, Timely Decision Making, Creative Problem Solving, Critical Thinking, Active Learning, Coordination, Inventory Control, Multitasking Skills, Communication, Professional Ethics, Client Confidentiality, Dual Focus, Conflict Management, Change Management, Office Equipment, File Management, Accurate Record Keeping, Note Taking, Highly detail oriented, Employee Training, Presentations, Community Outreach, Volunteer Management, Case Managment
Education
Arkansas Tech University 2006 — 2013
Bachelor of Arts (B.A.), Psychology
Arkansas Tech University 2006 — 2013
Bachelor of Arts (BA), Sociology
N.E.W. Customer Service Companies, Inc May 2006 - Present
Rapid City Public Schools September 1972 - May 2005
Education
Black Hills State University 1968 — 1971
Bachelor's degree, History
Rapid City Centrall High School
N.E.W. Customer Service Companies, Inc February 2012 - September 2012
J. C. Penney August 2008 - October 2009
Skills
Customer Satisfaction, Customer Support, Customer Retention, Retail, Quality Assurance, Office Administration, Microsoft Office, Microsoft Excel, Microsoft Word
Education
Hodges University 2012 — 2013
Bradford Business School 1996 — 1997
Diploma, Office Assistant
N.E.W. Customer Service Companies, Inc October 2012 - Present
Altoona Curve July 2005 - September 2012
Education
Cambria-Rowe Business College-Johnstown 2010 — 2012
Associate's degree, Computer Support Specialist
Saint Francis University 2006 — 2007
Kaiser Permanente January 2014 - Present
N.E.W. Customer Service Companies, Inc 2012 - 2013
Convergys September 2010 - January 2011
Skills
Technical Support, BMC Remedy, Team Leadership, Troubleshooting, Lotus Notes, Microsoft Office, iOS, Customer Experience, HTML, Call Centers, Customer Satisfaction, Customer Service, Customer Retention, Telephone Skills, Customer Support, Data Entry, Outlook, Phone Etiquette, Sales, Training, Contact Centers, Team Building, 10 Key
Education
Year Up Atlanta 2013 — 2014
Information Technology
DeVry University-Georgia 2009 — 2011
Business Administration
Valdosta State University 2006 — 2010
Mathematics
N.E.W. Customer Service Companies, Inc June 2012 - Present
Cargill February 2011 - April 2012
Caleris April 2006 - February 2011
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Public Speaking
Education
Central College 2001 — 2005
Bachelor of Arts (BA), Environmental Studies
Coon Rapids-Bayard High School 1998 — 2001
Verizon Wireless October 2009 - Present
Alltel Wireless May 2008 - October 2009
N.E.W. Customer Service Companies, Inc September 2004 - May 2008
Skills
Technical Support, Troubleshooting, Customer Experience, Customer Service, Call Centers, Mobile Devices, Telecommunications, Wireless, Direct Sales, Sales, Voice Over, Radio
Education
Fort Hays State University 2004 — 2008
Bachelor of Science (BS), Information, Networking, and Telecommunications with an Emphasis in Media Studies
Kansas State University 2001 — 2004
Wichita State University January 2013 - Present
N.E.W. Customer Service Companies, Inc June 2010 - April 2013
Fort Hays State University January 2010 - May 2010
Skills
Customer Service, Computer Proficiency, People Skills, People Management, Problem Solving, Stress Management, Ethical Leadership
Education
Wichita State University 2012 — 2016
Bachelor's degree, Social Work, 3.0
Fort Hays State University 2009 — 2012
N.E.W. Customer Service Companies, Inc September 2008 - January 2014
Education
Arkansas Tech University