N.E.W. Customer Service Companies, Inc
Description
Headquarters: Virginia Founder: Fred Schaufeld Founded: 1983 Parent organization: NEW Asurion Corporation
N.E.W. Customer Service Companies, Inc List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at N.E.W. Customer Service Companies, Inc. You can filter them based on skills, years of employment, job, education, department, and prior employment.
N.E.W. Customer Service Companies, Inc Salaries. You can even request information on how much does N.E.W. Customer Service Companies, Inc pay if you want to. Learn about salaries, pros and cons of working for N.E.W. Customer Service Companies, Inc directly from the past employees.
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336 N.E.W. Customer Service Companies, Inc employees in database. Find out everything there's to know about N.E.W. Customer Service Companies, Inc employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.
N.E.W. Customer Service Companies, Inc Employees
Employee
Years
Job
Industry
John M. Kelley John M. Kelley's N.E.W. Customer Service Companies, Inc Experience December 2008 - January 2015
Job Sr. Facilities Manager at JLL/Capital One WPS
Industry Real Estate
Experience
JLL/Capital One WPS 2015 - Present
N.E.W. Customer Service Companies, Inc December 2008 - January 2015
Cybertrust 2004 - 2008
BroadSoft 2001 - 2004
Skills
Vendor Management, Employee Training, Procurement Contracts, Preventive Maintenance, Facilities Management, Facilities Operations, Critical Infrastructure..., Project Planning, Project Management, Team Leadership, Cross-functional Team..., Team Building, Budgets, Operations Management, Contract Management, Customer Satisfaction, Process Improvement, Contract Negotiation, Management, Program Management
Education
Montgomery College 1997 — 2000
Associate's degree, Construction Management
University of Maryland College Park 1974 — 1977
Business, Management, Marketing, and Related Support Services
Prince George's Community College 1971 — 1973
Associate's degree, Business Administration, Management and Operations
JLL/Capital One WPS 2015 - Present
N.E.W. Customer Service Companies, Inc December 2008 - January 2015
Cybertrust 2004 - 2008
BroadSoft 2001 - 2004
Skills
Vendor Management, Employee Training, Procurement Contracts, Preventive Maintenance, Facilities Management, Facilities Operations, Critical Infrastructure..., Project Planning, Project Management, Team Leadership, Cross-functional Team..., Team Building, Budgets, Operations Management, Contract Management, Customer Satisfaction, Process Improvement, Contract Negotiation, Management, Program Management
Education
Montgomery College 1997 — 2000
Associate's degree, Construction Management
University of Maryland College Park 1974 — 1977
Business, Management, Marketing, and Related Support Services
Prince George's Community College 1971 — 1973
Associate's degree, Business Administration, Management and Operations
Jonathan Martel Jonathan Martel's N.E.W. Customer Service Companies, Inc Experience April 2010 - December 2012
Job FP&A Manager
Industry Retail
Experience
N.E.W. Customer Service Companies, Inc April 2010 - December 2012
HomeAway.com April 2009 - September 2009
HomeAway.com August 2007 - April 2009
Datran Media April 2006 - August 2007
TheStreet August 2004 - April 2006
Digital Impact June 2000 - August 2004
Skills
Omniture, Email Marketing, Google Analytics, SEO, Business Analytics, SQL, Pivot Tables, Microsoft Excel, VBA, Analytics, Web Analytics, Online Advertising, E-commerce, SEM, Database Marketing, PPC, Digital Marketing, Salesforce.com, Business Analysis, Financial Analysis, Data Analysis, Analysis, CRM, Start-ups
Education
University of Colorado at Boulder - Leeds School of Business 1997 — 2000
BS, Business, Information Systems
N.E.W. Customer Service Companies, Inc April 2010 - December 2012
HomeAway.com April 2009 - September 2009
HomeAway.com August 2007 - April 2009
Datran Media April 2006 - August 2007
TheStreet August 2004 - April 2006
Digital Impact June 2000 - August 2004
Skills
Omniture, Email Marketing, Google Analytics, SEO, Business Analytics, SQL, Pivot Tables, Microsoft Excel, VBA, Analytics, Web Analytics, Online Advertising, E-commerce, SEM, Database Marketing, PPC, Digital Marketing, Salesforce.com, Business Analysis, Financial Analysis, Data Analysis, Analysis, CRM, Start-ups
Education
University of Colorado at Boulder - Leeds School of Business 1997 — 2000
BS, Business, Information Systems
Jesse Benton's N.E.W. Customer Service Companies, Inc Experience May 2013 - August 2013
Job Crew Member at Port Sky Cafe
Industry Retail
Experience
Port Sky Cafe January 2014 - Present
N.E.W. Customer Service Companies, Inc May 2013 - August 2013
Journeys October 2012 - February 2013
Journeys 2012 - 2013
Michael's Arts and Crafts August 2011 - July 2012
Skills
Firefighting, Microsoft Office 2007, Speech, Photography, Register, Customer Service, Babysitting, Childcare, Food Service, Microsoft Excel, PowerPoint, Pet Sitting
Education
Pennsylvania State University-Penn State Altoona 2013 — 2017
Bachelor's Degree, Business, Management, Marketing, and Related Support Services, Sophomore
Altoona Area High School 2009 — 2012
High School Diploma
Port Sky Cafe January 2014 - Present
N.E.W. Customer Service Companies, Inc May 2013 - August 2013
Journeys October 2012 - February 2013
Journeys 2012 - 2013
Michael's Arts and Crafts August 2011 - July 2012
Skills
Firefighting, Microsoft Office 2007, Speech, Photography, Register, Customer Service, Babysitting, Childcare, Food Service, Microsoft Excel, PowerPoint, Pet Sitting
Education
Pennsylvania State University-Penn State Altoona 2013 — 2017
Bachelor's Degree, Business, Management, Marketing, and Related Support Services, Sophomore
Altoona Area High School 2009 — 2012
High School Diploma
Derrick Harvey Derrick Harvey's N.E.W. Customer Service Companies, Inc Experience November 2010 - July 2011
Job Direct sales representative
Industry Telecommunications
Experience
MaxxSouth August 2015 - Present
Kemper Corporation November 2014 - August 2015
Aaron's, Inc July 2011 - November 2014
N.E.W. Customer Service Companies, Inc November 2010 - July 2011
Flowers Foods August 2007 - November 2010
AutoZone November 2006 - July 2007
Rent-A-Center January 2004 - October 2006
Intel Corporation June 1997 - October 2003
Skills
Networking, Business Development, Training, Customer Service, Microsoft Office, PowerPoint, Retail, Inventory Management, Merchandising, New Business Development, Cold Calling, Marketing, Telecommunications, B2B, Technical Support, Management, Team Building, Sales Management, Customer Satisfaction, Sales, Account Management, Process Improvement, Operations Management, Customer Retention, Microsoft Word, Coaching, Call Centers, Microsoft Excel, Leadership, Public Speaking, Sales Operations, Negotiation
Education
National American University-Albuquerque 1999 — 2000
Bachelor of Science (B.S.), Management Information Systems, Microsoft networking
East Central Community College 1994 — 1997
Associate's degree, Computer servicing/ electronics technology
MaxxSouth August 2015 - Present
Kemper Corporation November 2014 - August 2015
Aaron's, Inc July 2011 - November 2014
N.E.W. Customer Service Companies, Inc November 2010 - July 2011
Flowers Foods August 2007 - November 2010
AutoZone November 2006 - July 2007
Rent-A-Center January 2004 - October 2006
Intel Corporation June 1997 - October 2003
Skills
Networking, Business Development, Training, Customer Service, Microsoft Office, PowerPoint, Retail, Inventory Management, Merchandising, New Business Development, Cold Calling, Marketing, Telecommunications, B2B, Technical Support, Management, Team Building, Sales Management, Customer Satisfaction, Sales, Account Management, Process Improvement, Operations Management, Customer Retention, Microsoft Word, Coaching, Call Centers, Microsoft Excel, Leadership, Public Speaking, Sales Operations, Negotiation
Education
National American University-Albuquerque 1999 — 2000
Bachelor of Science (B.S.), Management Information Systems, Microsoft networking
East Central Community College 1994 — 1997
Associate's degree, Computer servicing/ electronics technology
Andrea Shealer's N.E.W. Customer Service Companies, Inc Experience May 2009 - July 2009
Job Supply Chain Administrator at LifeWay Christian Resources
Industry Design
Experience
LifeWay Christian Resources December 2014 - Present
Andrea Shealer Business & Design June 2014 - Present
San Antonio Premier February 2013 - Present
Oasis Church May 2014 - May 2015
Resource Plus January 2014 - May 2014
Volkswagen of America, Inc June 2011 - February 2013
Peel-A-Way May 2010 - July 2010
N.E.W. Customer Service Companies, Inc May 2009 - July 2009
Skills
Organization, Team Leadership, Problem Solving, Customer Service, Self-motivated..., Self-motivated Team..., Community Outreach, Communication Skills, Invoicing, Access, Process Scheduler, Customer Satisfaction, Social Media, Software Documentation, Management, Time Management, Microsoft Word, Data Entry, Marketing, Administrative..., Graphic Design, PowerPoint, Adobe Acrobat
Education
Liberty University 2013 — 2017
Master's degree, Business Administration and Management, General
Liberty University 2007 — 2011
Bachelor's degree, Graphic Design
LifeWay Christian Resources December 2014 - Present
Andrea Shealer Business & Design June 2014 - Present
San Antonio Premier February 2013 - Present
Oasis Church May 2014 - May 2015
Resource Plus January 2014 - May 2014
Volkswagen of America, Inc June 2011 - February 2013
Peel-A-Way May 2010 - July 2010
N.E.W. Customer Service Companies, Inc May 2009 - July 2009
Skills
Organization, Team Leadership, Problem Solving, Customer Service, Self-motivated..., Self-motivated Team..., Community Outreach, Communication Skills, Invoicing, Access, Process Scheduler, Customer Satisfaction, Social Media, Software Documentation, Management, Time Management, Microsoft Word, Data Entry, Marketing, Administrative..., Graphic Design, PowerPoint, Adobe Acrobat
Education
Liberty University 2013 — 2017
Master's degree, Business Administration and Management, General
Liberty University 2007 — 2011
Bachelor's degree, Graphic Design
Rachel Hobbs's N.E.W. Customer Service Companies, Inc Experience May 2011 - August 2011
Job Corporate Concierge at Charm City Concierge
Industry Consumer Services
Experience
Charm City Concierge September 2014 - Present
GTT December 2012 - August 2014
Olivet Nazarene University August 2009 - December 2012
Global Telecom & Technolgy June 2012 - September 2012
N.E.W. Customer Service Companies, Inc May 2011 - August 2011
Skills
Social Media, Microsoft Office, Photoshop, Outlook, Advertising, Marketing, Facebook, PowerPoint, Event Planning, Customer Service, Social Networking, Social Media Marketing, Microsoft Excel, Microsoft Word, Market Research, Teamwork, Public Speaking, Marketing Communications, Time Management, Blogging, Teaching, Public Relations
Education
Olivet Nazarene University 2009 — 2013
BA, Marketing
Charm City Concierge September 2014 - Present
GTT December 2012 - August 2014
Olivet Nazarene University August 2009 - December 2012
Global Telecom & Technolgy June 2012 - September 2012
N.E.W. Customer Service Companies, Inc May 2011 - August 2011
Skills
Social Media, Microsoft Office, Photoshop, Outlook, Advertising, Marketing, Facebook, PowerPoint, Event Planning, Customer Service, Social Networking, Social Media Marketing, Microsoft Excel, Microsoft Word, Market Research, Teamwork, Public Speaking, Marketing Communications, Time Management, Blogging, Teaching, Public Relations
Education
Olivet Nazarene University 2009 — 2013
BA, Marketing
Robin Saxton Robin Saxton's N.E.W. Customer Service Companies, Inc Experience August 2011 - October 2011
Job Customer Care Professional
Industry Telecommunications
Experience
West at Home January 2012 - November 2012
N.E.W. Customer Service Companies, Inc August 2011 - October 2011
Majestic Star Casino May 2011 - August 2011
Family Dollar March 2010 - April 2011
Strack and Vantil April 2009 - September 2009
Kmart Corporation November 2008 - February 2009
Allied Barton Security April 2008 - February 2009
Macy's November 2007 - January 2008
Time Warner Inc. May 2007 - August 2007
jcpenney July 2005 - May 2007
Skills
Customer Service, Call Centers, Customer Satisfaction, Data Entry, Customer Experience, Telephone Skills, Technical Support, Workforce Management, Customer Retention, Troubleshooting, 10 Key, Outlook, Fax, Phone Etiquette, Help Desk Support, Problem Solving
Education
Penn Foster 2014 — 2014
Diploma, Medical Billing and Coding
Penn Foster 2010 — 2011
Diploma, Administrative Assistant
Western International University 2005 — 2006
Associate's Degree, Arts in Business
Computer Learning Tech 2004 — 2004
Certification, Microsoft Software
Gary Career Center 2003 — 2003
GED Diploma, General Studies
West at Home January 2012 - November 2012
N.E.W. Customer Service Companies, Inc August 2011 - October 2011
Majestic Star Casino May 2011 - August 2011
Family Dollar March 2010 - April 2011
Strack and Vantil April 2009 - September 2009
Kmart Corporation November 2008 - February 2009
Allied Barton Security April 2008 - February 2009
Macy's November 2007 - January 2008
Time Warner Inc. May 2007 - August 2007
jcpenney July 2005 - May 2007
Skills
Customer Service, Call Centers, Customer Satisfaction, Data Entry, Customer Experience, Telephone Skills, Technical Support, Workforce Management, Customer Retention, Troubleshooting, 10 Key, Outlook, Fax, Phone Etiquette, Help Desk Support, Problem Solving
Education
Penn Foster 2014 — 2014
Diploma, Medical Billing and Coding
Penn Foster 2010 — 2011
Diploma, Administrative Assistant
Western International University 2005 — 2006
Associate's Degree, Arts in Business
Computer Learning Tech 2004 — 2004
Certification, Microsoft Software
Gary Career Center 2003 — 2003
GED Diploma, General Studies
Erin Clem Erin Clem's N.E.W. Customer Service Companies, Inc Experience December 2012 - January 2013
Job Student at The University of Virginia's College at Wise
Industry Higher Education
Experience
Edward Jones January 2013 - Present
The University of Virginia's College at Wise August 2010 - Present
N.E.W. Customer Service Companies, Inc December 2012 - January 2013
Skills
Finance, Human Resources, Microsoft Excel, Leadership, Time Management, Access, Accounting, Data Analysis, Teamwork, Training, Marketing, Budgets, Analysis, Recruiting, Management, Strategic Planning, Market Research, Business Analysis, Project Management, Operations Management
Education
The University of Virginia's College at Wise 2010 — 2014
Business/Commerce, General
Edward Jones January 2013 - Present
The University of Virginia's College at Wise August 2010 - Present
N.E.W. Customer Service Companies, Inc December 2012 - January 2013
Skills
Finance, Human Resources, Microsoft Excel, Leadership, Time Management, Access, Accounting, Data Analysis, Teamwork, Training, Marketing, Budgets, Analysis, Recruiting, Management, Strategic Planning, Market Research, Business Analysis, Project Management, Operations Management
Education
The University of Virginia's College at Wise 2010 — 2014
Business/Commerce, General
Sebastian Arrivillaga Sebastian Arrivillaga's N.E.W. Customer Service Companies, Inc Experience May 2012 - August 2012
Job Advisor at Cresa
Industry Commercial Real Estate
Experience
Cresa September 2013 - Present
N.E.W. Customer Service Companies, Inc May 2012 - August 2012
Marriott International May 2011 - August 2011
Georgetown University 2008 - 2009
Skills
Social Media Marketing, Project Management, Marketing, Management Consulting, Start-ups
Education
St. Mary's College of Maryland 2009 — 2013
Economics, Latin American Studies
Walt Whitman High School 2006 — 2009
Academia Cotopaxi 2002 — 2006
Cresa September 2013 - Present
N.E.W. Customer Service Companies, Inc May 2012 - August 2012
Marriott International May 2011 - August 2011
Georgetown University 2008 - 2009
Skills
Social Media Marketing, Project Management, Marketing, Management Consulting, Start-ups
Education
St. Mary's College of Maryland 2009 — 2013
Economics, Latin American Studies
Walt Whitman High School 2006 — 2009
Academia Cotopaxi 2002 — 2006
Holly Ramey Holly Ramey's N.E.W. Customer Service Companies, Inc Experience January 2005 - December 2005
Job Account Manager at Writing CLAW
Industry Staffing and Recruiting
Experience
Writing CLAW February 2015 - Present
Top-Down Recruiting, INC. September 2014 - Present
Volkswagen of America, Inc September 2013 - October 2014
Ellucian October 2012 - September 2013
The Heiden Group January 2009 - October 2012
Anystream December 2005 - December 2008
N.E.W. Customer Service Companies, Inc January 2005 - December 2005
SAVVIS April 2001 - December 2004
Skills
Salesforce.com, SaaS, Account Management, Direct Sales, Business Development, Recruiting, Sales, Applicant Tracking..., Talent Acquisition, Interviews, Full-life Cycle..., Sourcing, Client/Hiring Manager..., Strategic Sourcing, Resume Writing, salary negotiation, Hiring, Internet Recruiting, LinkedIn Recruiter, New Business Development, Human Resources, Talent Management, Benefits Negotiation, Management, Technical Recruiting, Networking, Screening, Executive Search, College Recruiting, Marketing
Education
Northern Virginia Community College 1991 — 1994
Annandale High
Writing CLAW February 2015 - Present
Top-Down Recruiting, INC. September 2014 - Present
Volkswagen of America, Inc September 2013 - October 2014
Ellucian October 2012 - September 2013
The Heiden Group January 2009 - October 2012
Anystream December 2005 - December 2008
N.E.W. Customer Service Companies, Inc January 2005 - December 2005
SAVVIS April 2001 - December 2004
Skills
Salesforce.com, SaaS, Account Management, Direct Sales, Business Development, Recruiting, Sales, Applicant Tracking..., Talent Acquisition, Interviews, Full-life Cycle..., Sourcing, Client/Hiring Manager..., Strategic Sourcing, Resume Writing, salary negotiation, Hiring, Internet Recruiting, LinkedIn Recruiter, New Business Development, Human Resources, Talent Management, Benefits Negotiation, Management, Technical Recruiting, Networking, Screening, Executive Search, College Recruiting, Marketing
Education
Northern Virginia Community College 1991 — 1994
Annandale High
Phyllis Marsh Boshell Phyllis Marsh Boshell's N.E.W. Customer Service Companies, Inc Experience 2003 - 2005
Job Program Manager at Cisco Systems at Del Oro Consulting, Inc.
Industry Marketing and Advertising
Experience
Del Oro Consulting, Inc. March 2015 - Present
Boshell Consulting November 2013 - March 2015
Cisco February 2012 - October 2013
Cisco 2011 - 2012
Cisco 2008 - 2011
XO Communications June 2007 - March 2008
Independent Sales Rep 2005 - 2007
N.E.W. Customer Service Companies, Inc 2003 - 2005
AOL April 1998 - October 2003
The Nature Conservancy 1996 - 1998
Skills
Strategic Partnerships, Strategy, Product Marketing, Product Management, Program Management, Multi-channel Marketing, Sales, Change Management, Go-to-market Strategy, Cloud Computing, Demand Generation, Leadership Development, Cisco Technologies, Leading Change, Personal Development, Sales Enablement, Professional Services, Communication Skills, Partner Management, Crisis Communications, Crucial Confrontations, Educational Leadership, Influence Others, Crucial Accountability, Lead Change, Building Relationships, Cross-functional Team..., Leadership, Marketing, Training, SaaS, Lead Generation, Unified Communications, WebEx, Call Centers, VoIP, Cisco Call Manager, Workforce Management, Management, Sales Operations, New Business Development, Selling, Sales Management, Strategic Planning, Salesforce.com, CRM, Solution Selling, Channel Partners, Market Research, Start-ups
Education
Marymount University 1989 — 1993
Bachelor of Business Administration
Mathews High School 1985 — 1989
Mathews High School
Del Oro Consulting, Inc. March 2015 - Present
Boshell Consulting November 2013 - March 2015
Cisco February 2012 - October 2013
Cisco 2011 - 2012
Cisco 2008 - 2011
XO Communications June 2007 - March 2008
Independent Sales Rep 2005 - 2007
N.E.W. Customer Service Companies, Inc 2003 - 2005
AOL April 1998 - October 2003
The Nature Conservancy 1996 - 1998
Skills
Strategic Partnerships, Strategy, Product Marketing, Product Management, Program Management, Multi-channel Marketing, Sales, Change Management, Go-to-market Strategy, Cloud Computing, Demand Generation, Leadership Development, Cisco Technologies, Leading Change, Personal Development, Sales Enablement, Professional Services, Communication Skills, Partner Management, Crisis Communications, Crucial Confrontations, Educational Leadership, Influence Others, Crucial Accountability, Lead Change, Building Relationships, Cross-functional Team..., Leadership, Marketing, Training, SaaS, Lead Generation, Unified Communications, WebEx, Call Centers, VoIP, Cisco Call Manager, Workforce Management, Management, Sales Operations, New Business Development, Selling, Sales Management, Strategic Planning, Salesforce.com, CRM, Solution Selling, Channel Partners, Market Research, Start-ups
Education
Marymount University 1989 — 1993
Bachelor of Business Administration
Mathews High School 1985 — 1989
Mathews High School
Lysondra Fiedler Lysondra Fiedler's N.E.W. Customer Service Companies, Inc Experience September 2012 - December 2012
Job IT / Network Administrator The District Nightclub
Industry Consumer Services
Experience
The District / The Rok August 2010 - Present
N.E.W. Customer Service Companies, Inc September 2012 - December 2012
VoiceCurve August 2011 - May 2012
Northwest Direct Marketing June 2004 - August 2004
TNS Research International November 2003 - June 2004
Skills
Technical Support, Customer Service, Network Administration, Telemarketing, Market Research, Office Management, Data Entry, Microsoft Office, Database Administration, 10 Key Touch, 65 WPM, Sales, Records Management, Transcription
Education
Lane Community College
GED
The District / The Rok August 2010 - Present
N.E.W. Customer Service Companies, Inc September 2012 - December 2012
VoiceCurve August 2011 - May 2012
Northwest Direct Marketing June 2004 - August 2004
TNS Research International November 2003 - June 2004
Skills
Technical Support, Customer Service, Network Administration, Telemarketing, Market Research, Office Management, Data Entry, Microsoft Office, Database Administration, 10 Key Touch, 65 WPM, Sales, Records Management, Transcription
Education
Lane Community College
GED
Jazzmine Tomlin's N.E.W. Customer Service Companies, Inc Experience May 2004 - May 2006
Job Sales Manager at Four Points by Sheraton DestinFWB
Industry Hospitality
Experience
Four Points by Sheraton Destin-FWB August 2015 - Present
Four Points by Sheraton Destin-FWB January 2013 - August 2015
Holiday Inn & Suites Columbia North September 2011 - October 2012
Holiday Inn and Suites July 2010 - September 2011
Four Points by Sheraton Destin FWB April 2008 - July 2010
Four Points by Sheraton November 2006 - April 2008
Four Points by Sheraton May 2006 - November 2006
N.E.W. Customer Service Companies, Inc May 2004 - May 2006
Skills
Customer Satisfaction, Customer Service, Customer Experience, Inventory Management, Operations Management, Customer Retention, Sales, Call Center, Team Building, Telephone Skills, Training, Outlook, Hotels, Budgets, Food & Beverage, Hospitality, Banquets, Front Office, Hospitality Management
Education
University of Phoenix 2014 — 2016
Bachelor's Degree, Business Administration, Management and Operations
Northwest Florida State College 2004 — 2007
Medical/Clinical Assistant
Crestview Senior High School 2000 — 2004
High School Diploma, Medical Occupations
Four Points by Sheraton Destin-FWB August 2015 - Present
Four Points by Sheraton Destin-FWB January 2013 - August 2015
Holiday Inn & Suites Columbia North September 2011 - October 2012
Holiday Inn and Suites July 2010 - September 2011
Four Points by Sheraton Destin FWB April 2008 - July 2010
Four Points by Sheraton November 2006 - April 2008
Four Points by Sheraton May 2006 - November 2006
N.E.W. Customer Service Companies, Inc May 2004 - May 2006
Skills
Customer Satisfaction, Customer Service, Customer Experience, Inventory Management, Operations Management, Customer Retention, Sales, Call Center, Team Building, Telephone Skills, Training, Outlook, Hotels, Budgets, Food & Beverage, Hospitality, Banquets, Front Office, Hospitality Management
Education
University of Phoenix 2014 — 2016
Bachelor's Degree, Business Administration, Management and Operations
Northwest Florida State College 2004 — 2007
Medical/Clinical Assistant
Crestview Senior High School 2000 — 2004
High School Diploma, Medical Occupations
Dheeraj Chaudhari Dheeraj Chaudhari's N.E.W. Customer Service Companies, Inc Experience June 2012 - December 2013
Job Developer at Videology, Inc.
Industry Information Technology and Services
Experience
Videology, Inc. January 2014 - Present
N.E.W. Customer Service Companies, Inc June 2012 - December 2013
Synechron October 2010 - December 2013
SunGard May 2007 - October 2010
Vavni June 2005 - April 2007
Skills
Spring, Java Enterprise Edition, Hibernate, Web Services, Struts, XML, Servlets, Java, JSP, Agile Methodologies, EJB, JMS, Weblogic, PL/SQL, SOAP, SDLC, Requirements Analysis
Education
Rajiv Gandhi Prodyogiki Vishwavidyalaya 2001 — 2004
Master of Computer Applications (MCA)
Govt. Motilal Vigyan Adarsh Mahavidalaya 1999 — 2001
Bachelor of Science (BSc), Statistics
Vikram Higher Secondary School Bhopal 1996 — 1998
Higher Secondary (Class XII), Science, 12th
Jawaharlal Nehru School Bhopal 1987 — 1996
Senior School Certificate (Class X), 10th
Videology, Inc. January 2014 - Present
N.E.W. Customer Service Companies, Inc June 2012 - December 2013
Synechron October 2010 - December 2013
SunGard May 2007 - October 2010
Vavni June 2005 - April 2007
Skills
Spring, Java Enterprise Edition, Hibernate, Web Services, Struts, XML, Servlets, Java, JSP, Agile Methodologies, EJB, JMS, Weblogic, PL/SQL, SOAP, SDLC, Requirements Analysis
Education
Rajiv Gandhi Prodyogiki Vishwavidyalaya 2001 — 2004
Master of Computer Applications (MCA)
Govt. Motilal Vigyan Adarsh Mahavidalaya 1999 — 2001
Bachelor of Science (BSc), Statistics
Vikram Higher Secondary School Bhopal 1996 — 1998
Higher Secondary (Class XII), Science, 12th
Jawaharlal Nehru School Bhopal 1987 — 1996
Senior School Certificate (Class X), 10th
Beth Burghardt Beth Burghardt's N.E.W. Customer Service Companies, Inc Experience May 2012 - August 2012
Job Content Associate at Siteworx, LLC
Industry Writing and Editing
Experience
Siteworx, LLC March 2014 - Present
Saforian January 2013 - February 2014
James Madison University August 2011 - December 2012
N.E.W. Customer Service Companies, Inc May 2012 - August 2012
N.E.W. Customer Service Companies, Inc May 2011 - August 2011
Skills
Editing, Technical Writing, Creative Writing, Tutoring, Argumentation, Customer Service, Microsoft Office, InDesign, Social Media, Politics, Political Communication, Creativity, Instructional Design, Marketing, Content Strategy, Training, Google Analytics, Creative Direction, SEO, Facebook, Salesforce.com, Photoshop, Time Management, Research, Writing
Education
James Madison University 2009 — 2012
BA
Siteworx, LLC March 2014 - Present
Saforian January 2013 - February 2014
James Madison University August 2011 - December 2012
N.E.W. Customer Service Companies, Inc May 2012 - August 2012
N.E.W. Customer Service Companies, Inc May 2011 - August 2011
Skills
Editing, Technical Writing, Creative Writing, Tutoring, Argumentation, Customer Service, Microsoft Office, InDesign, Social Media, Politics, Political Communication, Creativity, Instructional Design, Marketing, Content Strategy, Training, Google Analytics, Creative Direction, SEO, Facebook, Salesforce.com, Photoshop, Time Management, Research, Writing
Education
James Madison University 2009 — 2012
BA
Jennifer Seagraves Jennifer Seagraves's N.E.W. Customer Service Companies, Inc Experience April 2007 - April 2008
Job Student at Rocky Mountain College of Art and Design
Industry Design
Experience
Defined Interiors Inc January 2015 - June 2015
Rocky Mountain College of Art and Design RMCAD January 2015 - April 2015
American Eagle Outfitters April 2008 - June 2008
N.E.W. Customer Service Companies, Inc April 2007 - April 2008
L-3 Communications October 2005 - August 2006
Skills
Interior Design, Space planning, Hand Drafting, AutoCAD, CAD, Sustainable Design, Interior Architecture, Architecture, Customer Service, Retail Sales, Aerospace, Shipping, Rendering, Illustrator, Adobe Creative Suite
Education
Rocky Mountain College of Art and Design 2013 — 2017
Bachelor of Fine Arts (BFA), Interior Design
Defined Interiors Inc January 2015 - June 2015
Rocky Mountain College of Art and Design RMCAD January 2015 - April 2015
American Eagle Outfitters April 2008 - June 2008
N.E.W. Customer Service Companies, Inc April 2007 - April 2008
L-3 Communications October 2005 - August 2006
Skills
Interior Design, Space planning, Hand Drafting, AutoCAD, CAD, Sustainable Design, Interior Architecture, Architecture, Customer Service, Retail Sales, Aerospace, Shipping, Rendering, Illustrator, Adobe Creative Suite
Education
Rocky Mountain College of Art and Design 2013 — 2017
Bachelor of Fine Arts (BFA), Interior Design
Jennifer Bourdua's N.E.W. Customer Service Companies, Inc Experience September 2010 - October 2012
Job HR Manager at Tennis Canada
Industry Human Resources
Experience
Tennis Canada March 2015 - Present
RHHR February 2014 - Present
Averna September 2012 - February 2014
N.E.W. Customer Service Companies, Inc September 2010 - October 2012
PR Maintenance 2009 - 2010
Accetis International/ Hureca 2007 - 2009
Skills
Human Resources, Management, Recruiting, Organizational..., Compensation & Benefits, Training, Strategic Planning
Education
Universtité du Québec à Montréal 2012 — 2015
Bachelor's degree, Human Resources Management and Services
Université de Montréal 2004 — 2008
Certificat, relations Industrielles
Tennis Canada March 2015 - Present
RHHR February 2014 - Present
Averna September 2012 - February 2014
N.E.W. Customer Service Companies, Inc September 2010 - October 2012
PR Maintenance 2009 - 2010
Accetis International/ Hureca 2007 - 2009
Skills
Human Resources, Management, Recruiting, Organizational..., Compensation & Benefits, Training, Strategic Planning
Education
Universtité du Québec à Montréal 2012 — 2015
Bachelor's degree, Human Resources Management and Services
Université de Montréal 2004 — 2008
Certificat, relations Industrielles
Joshua Peligal, CPA, CMA Joshua Peligal, CPA, CMA's N.E.W. Customer Service Companies, Inc Experience 2011 - 2011
Job Senior Financial Analyst at DeNA West
Industry Computer Games
Experience
DeNA West 2015 - Present
DeNA Studios Canada Ltd 2014 - 2015
lululemon athletica 2014 - 2014
lululemon athletica 2012 - 2014
Glentel 2011 - 2012
N.E.W. Customer Service Companies, Inc 2011 - 2011
Labatt Breweries of Canada 2009 - 2009
Staples Business Depot 2004 - 2008
Education
CMA Student Leadership Program 2013 — 2014
CMA
The University of British Columbia 2010 — 2012
Dip Acc, Accounting
Simon Fraser University 2005 — 2010
Honors BBA, Finance and International Business
Monash University 2009 — 2009
BBA, Finance
DeNA West 2015 - Present
DeNA Studios Canada Ltd 2014 - 2015
lululemon athletica 2014 - 2014
lululemon athletica 2012 - 2014
Glentel 2011 - 2012
N.E.W. Customer Service Companies, Inc 2011 - 2011
Labatt Breweries of Canada 2009 - 2009
Staples Business Depot 2004 - 2008
Education
CMA Student Leadership Program 2013 — 2014
CMA
The University of British Columbia 2010 — 2012
Dip Acc, Accounting
Simon Fraser University 2005 — 2010
Honors BBA, Finance and International Business
Monash University 2009 — 2009
BBA, Finance
Shelly Rose Shelly Rose's N.E.W. Customer Service Companies, Inc Experience August 2006 - January 2014
Job Sr HR Generalist Cloud Peak Energy
Industry Mining & Metals
Experience
Cloud Peak Energy January 2014 - Present
N.E.W. Customer Service Companies, Inc August 2006 - January 2014
Atwood Mobile Products LLC June 1999 - July 2006
K&M Machine-Fabricating 1997 - 1999
Skills
Human Resources, Employee Relations, Performance Management, Employment Law, Leadership, Employee Engagement, Succession Planning, Onboarding, HRIS, Employee Benefits, Talent Management, Benefits Administration, Deferred Compensation, Talent Acquisition, Personnel Management
Education
South Dakota School of Mines & Technology
Engineering
The University of North Dakota
Chemical Engineering
Cloud Peak Energy January 2014 - Present
N.E.W. Customer Service Companies, Inc August 2006 - January 2014
Atwood Mobile Products LLC June 1999 - July 2006
K&M Machine-Fabricating 1997 - 1999
Skills
Human Resources, Employee Relations, Performance Management, Employment Law, Leadership, Employee Engagement, Succession Planning, Onboarding, HRIS, Employee Benefits, Talent Management, Benefits Administration, Deferred Compensation, Talent Acquisition, Personnel Management
Education
South Dakota School of Mines & Technology
Engineering
The University of North Dakota
Chemical Engineering
Jessica Meck Jessica Meck's N.E.W. Customer Service Companies, Inc Experience October 2009 - July 2011
Job Design & Sales @Valley Forge Fabrics, Inc.
Industry Hospitality
Experience
Valley Forge Fabrics October 2013 - Present
Blair County Chamber of Commerce July 2011 - July 2013
N.E.W. Customer Service Companies, Inc October 2009 - July 2011
KEI: Knowledge Exchange Institute 2008 - 2008
St. Francis University 2007 - 2008
Skills
Customer Service, College Recruiting, Leadership Development, Coaching, Employee Relations, Public Speaking, Applicant Tracking..., Human Resources, Recruiting, Talent Acquisition, Sales, Business Networking, Business Development, Marketing, News Writing, Program Development, Onboarding, Program Management, Leadership, Training, Interviews, Performance Management, Strategic Planning, Team Building, Organizational..., Employee Benefits, HRIS, Employee Engagement, Management, Talent Management, Networking, Business to Business..., Internet Recruiting, Technical Recruiting, Resume Writing, Time Management, Taleo, Community Outreach, Hiring, Employee Training, Staff Development, Sourcing, Social Networking, Screening Resumes, Staffing Services, Teamwork, Nonprofits, Social Media, New Hire Orientations
Education
Central High School
Shippensburg University of Pennsylvania
Bachelor of Arts (B.A.), Communications/Journalism, Electronic Media
St. Francis University
Master's degree, Human Resource Management
Valley Forge Fabrics October 2013 - Present
Blair County Chamber of Commerce July 2011 - July 2013
N.E.W. Customer Service Companies, Inc October 2009 - July 2011
KEI: Knowledge Exchange Institute 2008 - 2008
St. Francis University 2007 - 2008
Skills
Customer Service, College Recruiting, Leadership Development, Coaching, Employee Relations, Public Speaking, Applicant Tracking..., Human Resources, Recruiting, Talent Acquisition, Sales, Business Networking, Business Development, Marketing, News Writing, Program Development, Onboarding, Program Management, Leadership, Training, Interviews, Performance Management, Strategic Planning, Team Building, Organizational..., Employee Benefits, HRIS, Employee Engagement, Management, Talent Management, Networking, Business to Business..., Internet Recruiting, Technical Recruiting, Resume Writing, Time Management, Taleo, Community Outreach, Hiring, Employee Training, Staff Development, Sourcing, Social Networking, Screening Resumes, Staffing Services, Teamwork, Nonprofits, Social Media, New Hire Orientations
Education
Central High School
Shippensburg University of Pennsylvania
Bachelor of Arts (B.A.), Communications/Journalism, Electronic Media
St. Francis University
Master's degree, Human Resource Management
Sabrina Cooper Sabrina Cooper's N.E.W. Customer Service Companies, Inc Experience January 2012 - March 2013
Job Customer Service Representative
Industry Retail
Experience
Sitel March 2013 - Present
N.E.W. Customer Service Companies, Inc January 2012 - March 2013
Pilot Flying J 2008 - 2012
Education
Kaplan University-Davenport Campus 2011 — 2013
Associate's degree, Business Administration and Management, General
Sitel March 2013 - Present
N.E.W. Customer Service Companies, Inc January 2012 - March 2013
Pilot Flying J 2008 - 2012
Education
Kaplan University-Davenport Campus 2011 — 2013
Associate's degree, Business Administration and Management, General
Wei (Vicky) Xiao Wei (Vicky) Xiao's N.E.W. Customer Service Companies, Inc Experience September 2011 - November 2011
Job Manager, Hotel Performance Marketing at Caesars Entertainment Corporation
Industry Gambling & Casinos
Experience
Caesars Entertainment Corporation October 2014 - Present
Cummins Filtration July 2012 - October 2014
N.E.W. Customer Service Companies, Inc September 2011 - November 2011
Cummins Filtration June 2011 - August 2011
Ashland (China) Holdings Co., Ltd May 2007 - July 2010
Weaver Software Co., ltd April 2006 - May 2007
Siemens Business Communication Systems August 2005 - April 2006
Skills
Marketing Strategy, Marketing Communications, B2B Marketing, Market Research, Business Strategy, Product Development, Marketing Management, Integrated Marketing, Promotions, Segmentation, Six Sigma, Market Planning, Management, Product Marketing, Product Launch, Team Building, Sales, Brand Management, Customer Insight, Market Analysis, Competitive Analysis, Project Management, Cross-functional Team..., Strategy, Business Development, Product Management, Marketing, Marketing Research
Education
Indiana University - Kelley School of Business 2010 — 2012
M.B.A, Marketing & Business Analysis
Zhongnan University of Economics and Law 2001 — 2005
Bachelor, Dual degree, Information&Electronic Science, Finance
Caesars Entertainment Corporation October 2014 - Present
Cummins Filtration July 2012 - October 2014
N.E.W. Customer Service Companies, Inc September 2011 - November 2011
Cummins Filtration June 2011 - August 2011
Ashland (China) Holdings Co., Ltd May 2007 - July 2010
Weaver Software Co., ltd April 2006 - May 2007
Siemens Business Communication Systems August 2005 - April 2006
Skills
Marketing Strategy, Marketing Communications, B2B Marketing, Market Research, Business Strategy, Product Development, Marketing Management, Integrated Marketing, Promotions, Segmentation, Six Sigma, Market Planning, Management, Product Marketing, Product Launch, Team Building, Sales, Brand Management, Customer Insight, Market Analysis, Competitive Analysis, Project Management, Cross-functional Team..., Strategy, Business Development, Product Management, Marketing, Marketing Research
Education
Indiana University - Kelley School of Business 2010 — 2012
M.B.A, Marketing & Business Analysis
Zhongnan University of Economics and Law 2001 — 2005
Bachelor, Dual degree, Information&Electronic Science, Finance
Kimberly Hamill Kimberly Hamill's N.E.W. Customer Service Companies, Inc Experience March 2013 - Present
Job Customer Service Professional
Industry Consumer Services
Experience
N.E.W. Customer Service Companies, Inc March 2013 - Present
Teletech Inc. October 2012 - January 2013
Northwest Arkansas Children's Shelter April 2012 - November 2012
Skills
Technical Support, Customer Service, Customer Satisfaction, Verbal De-escalation, Call Centers, Invoicing, Customer Experience, Customer Retention, Troubleshooting, Telephone Skills, Time Management, Access, Outlook, Customer Support, Hiring, Phone Etiquette, Teamwork, Process Improvement, Software Documentation, Supervisory Skills, Data Entry, Workforce Management, Inventory Management, Administration, Team Leadership, Telemarketing, Call Center Development, Training, Process Scheduler, Employee Training, Leadership, Quality Assurance, Team Building, Customer Service..., Fax
Education
University of Arkansas at Fayetteville 2005 — 2008
Social Work
San Antonio College 2003 — 2005
Sociology
N.E.W. Customer Service Companies, Inc March 2013 - Present
Teletech Inc. October 2012 - January 2013
Northwest Arkansas Children's Shelter April 2012 - November 2012
Skills
Technical Support, Customer Service, Customer Satisfaction, Verbal De-escalation, Call Centers, Invoicing, Customer Experience, Customer Retention, Troubleshooting, Telephone Skills, Time Management, Access, Outlook, Customer Support, Hiring, Phone Etiquette, Teamwork, Process Improvement, Software Documentation, Supervisory Skills, Data Entry, Workforce Management, Inventory Management, Administration, Team Leadership, Telemarketing, Call Center Development, Training, Process Scheduler, Employee Training, Leadership, Quality Assurance, Team Building, Customer Service..., Fax
Education
University of Arkansas at Fayetteville 2005 — 2008
Social Work
San Antonio College 2003 — 2005
Sociology
Rob Manch Rob Manch's N.E.W. Customer Service Companies, Inc Experience May 2012 - August 2012
Job Reporter at NBC29 WVIRTV
Industry Media Production
Experience
NBC29 WVIR-TV September 2013 - Present
JTG, Inc August 2013 - September 2013
JTG, Inc September 2012 - August 2013
N.E.W. Customer Service Companies, Inc May 2012 - August 2012
The Fresh Market June 2011 - August 2011
Haddad Media May 2011 - June 2011
Shannon and Manch LLP July 2009 - August 2009
Weichert Realtors July 2009 - August 2009
Skills
Photoshop, Final Cut Pro, Social Media, Video Editing, Editing, Photography, After Effects, Video Production, Illustrator, Research, InDesign, Film Production, Journalism, Graphic Design, Project Management, Microsoft Word, PowerPoint, Microsoft Excel, Microsoft Office, Nonprofits, Event Planning, Blogging, Video, Dreamweaver, Public Relations, Public Speaking, Broadcast, Television
Education
James Madison University 2008 — 2012
Bachelor of Arts (B.A.), Media Arts and Design
Langley High School 2004 — 2008
NBC29 WVIR-TV September 2013 - Present
JTG, Inc August 2013 - September 2013
JTG, Inc September 2012 - August 2013
N.E.W. Customer Service Companies, Inc May 2012 - August 2012
The Fresh Market June 2011 - August 2011
Haddad Media May 2011 - June 2011
Shannon and Manch LLP July 2009 - August 2009
Weichert Realtors July 2009 - August 2009
Skills
Photoshop, Final Cut Pro, Social Media, Video Editing, Editing, Photography, After Effects, Video Production, Illustrator, Research, InDesign, Film Production, Journalism, Graphic Design, Project Management, Microsoft Word, PowerPoint, Microsoft Excel, Microsoft Office, Nonprofits, Event Planning, Blogging, Video, Dreamweaver, Public Relations, Public Speaking, Broadcast, Television
Education
James Madison University 2008 — 2012
Bachelor of Arts (B.A.), Media Arts and Design
Langley High School 2004 — 2008
Donny Carvalho Donny Carvalho's N.E.W. Customer Service Companies, Inc Experience January 2010 - July 2012
Job Product Trainer at Green Light Marketing
Industry Professional Training & Coaching
Experience
Green Light Marketing September 2015 - Present
Intertape Polymer Group September 2014 - August 2015
Bell February 2013 - February 2014
N.E.W. Customer Service Companies, Inc January 2010 - July 2012
N.E.W January 2008 - May 2012
WCC Canada 2008 - 2009
memberworks 2001 - 2007
memberworks canada 2001 - 2007
Skills
Training, Talent Management, Call Centers, Sales, Performance Management, Leadership Development, Customer Retention, Team Building, Call Center, Employee Relations, Sales Management, Coaching, Team Leadership, Customer Experience, Leadership, Staff Development
Education
McGill University 1997 — 2001
B.A., Psychology
Cegep Champlain
Green Light Marketing September 2015 - Present
Intertape Polymer Group September 2014 - August 2015
Bell February 2013 - February 2014
N.E.W. Customer Service Companies, Inc January 2010 - July 2012
N.E.W January 2008 - May 2012
WCC Canada 2008 - 2009
memberworks 2001 - 2007
memberworks canada 2001 - 2007
Skills
Training, Talent Management, Call Centers, Sales, Performance Management, Leadership Development, Customer Retention, Team Building, Call Center, Employee Relations, Sales Management, Coaching, Team Leadership, Customer Experience, Leadership, Staff Development
Education
McGill University 1997 — 2001
B.A., Psychology
Cegep Champlain
Andrew Coiner's N.E.W. Customer Service Companies, Inc Experience 1994 - 1996
Job Technical Support at Oracle
Industry Information Technology and Services
Experience
Oracle March 2014 - Present
CGI March 2005 - February 2014
ManpowerGroup December 2002 - March 2005
Kelly IT Resources September 2002 - December 2002
Computerware, Inc. June 1998 - April 2002
Mitech Data Systems 1996 - 1997
N.E.W. Customer Service Companies, Inc 1994 - 1996
Skills
Requirements Analysis, SDLC, IT Strategy, Program Management, Help Desk Support, Technical Support, PMP, Troubleshooting, Enterprise Architecture, Laptops, Customer Service, Desktop Computers, Networking, Computer Hardware, Printers, Outlook, Remote Troubleshooting, Teamwork, Microsoft Office, Cool Guy, Software Project..., Microsoft Windows, Dell Computers, Fantasy Sports, Business Analysis, Dell PowerEdge Servers, VoIP, Team Leadership, Employee Training, Asset Allocation, Fishing, Asset Protection, IT Asset Management, Custom Software, Quality Control, Quality Assurance, Inventory Management, Customer Experience, Customer Satisfaction, Customer Oriented, Technical Documentation, Crisis Communications, Crisis Management, Critical Thinking, Data Transfer, Data Backup Solutions, Information Security..., Compliance, System Migration
Education
Northern Virginia Community College 1994 — 1998
Administration of Justice
edX 2014 — 2014
Oracle March 2014 - Present
CGI March 2005 - February 2014
ManpowerGroup December 2002 - March 2005
Kelly IT Resources September 2002 - December 2002
Computerware, Inc. June 1998 - April 2002
Mitech Data Systems 1996 - 1997
N.E.W. Customer Service Companies, Inc 1994 - 1996
Skills
Requirements Analysis, SDLC, IT Strategy, Program Management, Help Desk Support, Technical Support, PMP, Troubleshooting, Enterprise Architecture, Laptops, Customer Service, Desktop Computers, Networking, Computer Hardware, Printers, Outlook, Remote Troubleshooting, Teamwork, Microsoft Office, Cool Guy, Software Project..., Microsoft Windows, Dell Computers, Fantasy Sports, Business Analysis, Dell PowerEdge Servers, VoIP, Team Leadership, Employee Training, Asset Allocation, Fishing, Asset Protection, IT Asset Management, Custom Software, Quality Control, Quality Assurance, Inventory Management, Customer Experience, Customer Satisfaction, Customer Oriented, Technical Documentation, Crisis Communications, Crisis Management, Critical Thinking, Data Transfer, Data Backup Solutions, Information Security..., Compliance, System Migration
Education
Northern Virginia Community College 1994 — 1998
Administration of Justice
edX 2014 — 2014
Beatrice Chua Beatrice Chua's N.E.W. Customer Service Companies, Inc Experience May 2013 - August 2013
Job Business Technology Analyst at Deloitte
Industry Writing and Editing
Experience
Deloitte September 2014 - Present
Wegmans Food Markets July 2009 - July 2014
N.E.W. Customer Service Companies, Inc May 2013 - August 2013
Skills
Adobe Creative Suite, InDesign, Web Design, Microsoft Office, Illustrator, Technical Writing, Microsoft Word, PowerPoint, Photoshop, Facebook, Customer Service, Editing
Education
James Madison University 2010 — 2014
Bachelor of Science (BS), Professional, Technical, Business, and Scientific Writing
Deloitte September 2014 - Present
Wegmans Food Markets July 2009 - July 2014
N.E.W. Customer Service Companies, Inc May 2013 - August 2013
Skills
Adobe Creative Suite, InDesign, Web Design, Microsoft Office, Illustrator, Technical Writing, Microsoft Word, PowerPoint, Photoshop, Facebook, Customer Service, Editing
Education
James Madison University 2010 — 2014
Bachelor of Science (BS), Professional, Technical, Business, and Scientific Writing
Alex Maynard's N.E.W. Customer Service Companies, Inc Experience September 2009 - September 2012
Job REALTOR at Keller Williams Real Estate, 100 Campbell Blvd., Suite 106, Exton, PA 19341
Industry Real Estate
Experience
Keller Williams Real Estate, 100 Campbell Blvd, Suite 106, Exton, PA 19341 March 2014 - Present
Hand and Stone Massage and Facial Spa September 2012 - Present
N.E.W. Customer Service Companies, Inc September 2009 - September 2012
Starbucks 2007 - 2009
Skills
Rentals, National Association of..., First Time Home Buyers, Residential Homes, Single Family Homes, Home Staging, Real Estate Transactions, Real Estate, New Home Sales, Listings, Buyer Representation, Referrals, Sellers, Move Up Buyers, Condos, Investors, Sales, Selling, Buyers, Customer Service, Real Estate License, Resellers, Investment Properties, Property, Apartments, New Homes, Contract Negotiation, Negotiation, Marketing, Leases, Corporate Relocation, Real Estate Financing, Market Analysis, Real Estate Marketing, Agents, Real Property, Townhomes, House, Business, New Home Construction, Income Properties, Seller Representation, Relocation Buyers, HUD, Residential Mortgages, Closings, Tenant, Customer Retention, Inbound Marketing, Online Marketing
Education
Penn State University 2008 — 2009
Business Administration and Management, General
Keller Williams Real Estate, 100 Campbell Blvd, Suite 106, Exton, PA 19341 March 2014 - Present
Hand and Stone Massage and Facial Spa September 2012 - Present
N.E.W. Customer Service Companies, Inc September 2009 - September 2012
Starbucks 2007 - 2009
Skills
Rentals, National Association of..., First Time Home Buyers, Residential Homes, Single Family Homes, Home Staging, Real Estate Transactions, Real Estate, New Home Sales, Listings, Buyer Representation, Referrals, Sellers, Move Up Buyers, Condos, Investors, Sales, Selling, Buyers, Customer Service, Real Estate License, Resellers, Investment Properties, Property, Apartments, New Homes, Contract Negotiation, Negotiation, Marketing, Leases, Corporate Relocation, Real Estate Financing, Market Analysis, Real Estate Marketing, Agents, Real Property, Townhomes, House, Business, New Home Construction, Income Properties, Seller Representation, Relocation Buyers, HUD, Residential Mortgages, Closings, Tenant, Customer Retention, Inbound Marketing, Online Marketing
Education
Penn State University 2008 — 2009
Business Administration and Management, General
Anita Selwyn's N.E.W. Customer Service Companies, Inc Experience July 2006 - March 2012
Job Technogems Inc
Industry Information Technology and Services
Experience
TechnoGems Inc 2007 - Present
N.E.W. Customer Service Companies, Inc July 2006 - March 2012
Northrop Grumman Corporation 2003 - 2005
AT&T 1998 - 2002
Tata Consultancy Services 1994 - 1997
Skills
Mobile Applications, Time card with GPS..., Timesheet with GPS, Requirements Analysis, Agile Methodologies, SOA, Java, Software Development, Software Project..., Business Development, Integration, Enterprise Architecture, Agile Project Management, Mobile Devices, Project Management, Solution Architecture, Android, XML, System Architecture, Cloud Computing, Java Enterprise Edition, Team Management, Federal Government, Healthcare quotes, SDLC
Education
Madurai Kamaraj University 1988 — 1992
B.E, Computer Science & Engineering
TechnoGems Inc 2007 - Present
N.E.W. Customer Service Companies, Inc July 2006 - March 2012
Northrop Grumman Corporation 2003 - 2005
AT&T 1998 - 2002
Tata Consultancy Services 1994 - 1997
Skills
Mobile Applications, Time card with GPS..., Timesheet with GPS, Requirements Analysis, Agile Methodologies, SOA, Java, Software Development, Software Project..., Business Development, Integration, Enterprise Architecture, Agile Project Management, Mobile Devices, Project Management, Solution Architecture, Android, XML, System Architecture, Cloud Computing, Java Enterprise Edition, Team Management, Federal Government, Healthcare quotes, SDLC
Education
Madurai Kamaraj University 1988 — 1992
B.E, Computer Science & Engineering
Thilini Digo Thilini Digo's N.E.W. Customer Service Companies, Inc Experience February 2012 - May 2014
Job CSSA (V 6.2) CPM Certified Architect
Industry Computer Software
Experience
American Express May 2014 - Present
Cognizant Technology Solutions May 2014 - Present
Synechron January 2014 - May 2014
N.E.W. Customer Service Companies, Inc February 2012 - May 2014
Synechron January 2012 - January 2014
Virtusa April 2011 - January 2012
Virtusa January 2010 - April 2011
APIIT Lanka June 2008 - December 2009
Skills
Pega PRPC, Pega, HTML, JSP, SQL, Pegasystems PRPC, JavaScript, PRPC, XML, Java, Requirements Analysis, Core Java, Business Performance..., SOAP, Servlets, Java Enterprise Edition
Education
Staffordshire University 2006 — 2010
Bsc (Hons), Computing
American Express May 2014 - Present
Cognizant Technology Solutions May 2014 - Present
Synechron January 2014 - May 2014
N.E.W. Customer Service Companies, Inc February 2012 - May 2014
Synechron January 2012 - January 2014
Virtusa April 2011 - January 2012
Virtusa January 2010 - April 2011
APIIT Lanka June 2008 - December 2009
Skills
Pega PRPC, Pega, HTML, JSP, SQL, Pegasystems PRPC, JavaScript, PRPC, XML, Java, Requirements Analysis, Core Java, Business Performance..., SOAP, Servlets, Java Enterprise Edition
Education
Staffordshire University 2006 — 2010
Bsc (Hons), Computing
Nick Lace Nick Lace's N.E.W. Customer Service Companies, Inc Experience April 2011 - December 2011
Job Information Technology and Services Professional
Industry Information Technology and Services
Experience
N.E.W. Customer Service Companies, Inc April 2011 - December 2011
National Electronics Warranty 2008 - 2011
Great Falls Public Schools 2009 - 2009
Skills
Technical Support, Troubleshooting, Windows 7, Software Installation, Computer Hardware, Remote Troubleshooting, Remote Administration, Help Desk Support, Windows Server, Active Directory, Windows, SQL, Computer Repair, Hardware, Operating Systems
Education
Montana Tech of the University of Montana 2012 — 2016
General Engineering, Mechanical Engineering
CMR High School 2000 — 2004
High School Diploma
N.E.W. Customer Service Companies, Inc April 2011 - December 2011
National Electronics Warranty 2008 - 2011
Great Falls Public Schools 2009 - 2009
Skills
Technical Support, Troubleshooting, Windows 7, Software Installation, Computer Hardware, Remote Troubleshooting, Remote Administration, Help Desk Support, Windows Server, Active Directory, Windows, SQL, Computer Repair, Hardware, Operating Systems
Education
Montana Tech of the University of Montana 2012 — 2016
General Engineering, Mechanical Engineering
CMR High School 2000 — 2004
High School Diploma
Billy Patrick jr Billy Patrick jr's N.E.W. Customer Service Companies, Inc Experience 2010 - 2012
Job Test Technician at Eaton Corporation
Industry Electrical/Electronic Manufacturing
Experience
Eaton Corporation July 2012 - Present
Pat's P.C. World January 2011 - Present
N.E.W. Customer Service Companies, Inc 2010 - 2012
Raytheon August 2006 - August 2010
Skills
Computer Hardware, Computer Maintenance, Cloud Computing, Computer Repair, Network Administration, Servers, Active Directory, Windows Server, System Administration, Network Security, Windows 7, Hardware, Computer Security, VMware, Operating Systems, Wireless Networking, Virtualization, Troubleshooting
Education
ITT Technical Institute-Indianapolis 2012 — 2013
Information Technology, Computer and Information Systems Security/Information Assurance
Newton County High School 1998 — 2002
Eaton Corporation July 2012 - Present
Pat's P.C. World January 2011 - Present
N.E.W. Customer Service Companies, Inc 2010 - 2012
Raytheon August 2006 - August 2010
Skills
Computer Hardware, Computer Maintenance, Cloud Computing, Computer Repair, Network Administration, Servers, Active Directory, Windows Server, System Administration, Network Security, Windows 7, Hardware, Computer Security, VMware, Operating Systems, Wireless Networking, Virtualization, Troubleshooting
Education
ITT Technical Institute-Indianapolis 2012 — 2013
Information Technology, Computer and Information Systems Security/Information Assurance
Newton County High School 1998 — 2002
Michael Bales Michael Bales's N.E.W. Customer Service Companies, Inc Experience December 2007 - August 2012
Job Service Manager II at Asurion
Industry Consumer Services
Experience
Asurion October 2015 - Present
Asurion August 2012 - Present
N.E.W. Customer Service Companies, Inc December 2007 - August 2012
Colemann and Associates November 2005 - October 2007
S & K Sales Company November 2004 - November 2005
Best Buy June 2003 - November 2004
Skills
Human Resources, Employee Relations, Talent Acquisition, Call Center, Training, Performance Management, Technical Recruiting, Inventory Control, Process Improvement, Income Statement, Cashiering, Process Scheduler, Team Leadership, Taleo, Leadership, Call Centers
Education
University of Virginia 2013 — 2015
Bachelor of Interdisciplinary Studies, Business Administration and Management, General
Northern Virginia Community College 2011 — 2013
Associates in Business Administration, Business
Asurion October 2015 - Present
Asurion August 2012 - Present
N.E.W. Customer Service Companies, Inc December 2007 - August 2012
Colemann and Associates November 2005 - October 2007
S & K Sales Company November 2004 - November 2005
Best Buy June 2003 - November 2004
Skills
Human Resources, Employee Relations, Talent Acquisition, Call Center, Training, Performance Management, Technical Recruiting, Inventory Control, Process Improvement, Income Statement, Cashiering, Process Scheduler, Team Leadership, Taleo, Leadership, Call Centers
Education
University of Virginia 2013 — 2015
Bachelor of Interdisciplinary Studies, Business Administration and Management, General
Northern Virginia Community College 2011 — 2013
Associates in Business Administration, Business
Amanda Moore Doehrer Amanda Moore Doehrer's N.E.W. Customer Service Companies, Inc Experience December 2011 - August 2012
Job Early Childhood Educator, Poet, and Techgadget Addict
Industry Online Media
Experience
Blair County Head Start October 2014 - Present
Freelancer - Information & Communication Technologies August 2012 - Present
SHOE SHOW, INC. February 2014 - April 2015
N.E.W. Customer Service Companies, Inc December 2011 - August 2012
A & E Stores Inc May 2009 - November 2011
AmeriCorps PMSC August 2008 - June 2009
Skills
Call Centers, Customer Experience, Customer Satisfaction, Team Management, Technical Support, Customer Support, Troubleshooting, Customer Retention, Workforce Management, Customer Service, Data Entry, Telephone Skills, Marketing, Tutoring, Poetry, Sales, Leadership, Social Media, Blogging, Public Speaking, Writing, Microsoft Office, Retail
Education
Indiana University of PA 2003 — 2005
Master of Arts (MA), Teaching English as a Second or Foreign Language/ESL Language Instructor
Penn State University 1998 — 2003
Bachelor of Arts (BA), English Language and Literature, General
Blair County Head Start October 2014 - Present
Freelancer - Information & Communication Technologies August 2012 - Present
SHOE SHOW, INC. February 2014 - April 2015
N.E.W. Customer Service Companies, Inc December 2011 - August 2012
A & E Stores Inc May 2009 - November 2011
AmeriCorps PMSC August 2008 - June 2009
Skills
Call Centers, Customer Experience, Customer Satisfaction, Team Management, Technical Support, Customer Support, Troubleshooting, Customer Retention, Workforce Management, Customer Service, Data Entry, Telephone Skills, Marketing, Tutoring, Poetry, Sales, Leadership, Social Media, Blogging, Public Speaking, Writing, Microsoft Office, Retail
Education
Indiana University of PA 2003 — 2005
Master of Arts (MA), Teaching English as a Second or Foreign Language/ESL Language Instructor
Penn State University 1998 — 2003
Bachelor of Arts (BA), English Language and Literature, General
Paige Whitacre Paige Whitacre's N.E.W. Customer Service Companies, Inc Experience August 2008 - March 2012
Job Student at BCTC
Industry Medical Devices
Experience
Pacific Pulmonary Services February 2012 - January 2014
N.E.W. Customer Service Companies, Inc August 2008 - March 2012
Hardees August 2005 - September 2008
Skills
Remote & Site..., Human Resource..., Project Development..., Impeccable coaching &..., Exceptional time..., Call Center experience-..., Familiar with Oracle &..., Great..., Accounting, Proficient in:..., Experienced in..., leadership, Management, Customer Retention, Leadership Development, Process Improvement, Supervisory Skills, Customer Service, Operations Management, Time Management, Quality Assurance, Compliance, Leadership, Call Centers, Employee Training, Team Building, Customer Satisfaction
Education
BCTC 2014 — 2015
Associate's degree, Medical Information & Tech
National American University 2006 — 2008
BS, Business Administration and Marketing
Pacific Pulmonary Services February 2012 - January 2014
N.E.W. Customer Service Companies, Inc August 2008 - March 2012
Hardees August 2005 - September 2008
Skills
Remote & Site..., Human Resource..., Project Development..., Impeccable coaching &..., Exceptional time..., Call Center experience-..., Familiar with Oracle &..., Great..., Accounting, Proficient in:..., Experienced in..., leadership, Management, Customer Retention, Leadership Development, Process Improvement, Supervisory Skills, Customer Service, Operations Management, Time Management, Quality Assurance, Compliance, Leadership, Call Centers, Employee Training, Team Building, Customer Satisfaction
Education
BCTC 2014 — 2015
Associate's degree, Medical Information & Tech
National American University 2006 — 2008
BS, Business Administration and Marketing
Suman Krishnama Suman Krishnama's N.E.W. Customer Service Companies, Inc Experience July 2010 - June 2012
Job IT Consultant at Premier healthcare alliance
Industry Hospital & Health Care
Experience
Premier healthcare alliance February 2013 - Present
Express Scripts July 2012 - January 2013
N.E.W. Customer Service Companies, Inc July 2010 - June 2012
Skills
SDLC, SQL, SharePoint, Business Analysis, Active Directory, Microsoft SQL Server, Agile Methodologies, Requirements Analysis, Visio, Windows Server, Data Warehousing, Business Intelligence, Databases, Manual Testing, Oracle, Unix, Java, Software Project..., Software Development
Education
Long Island University, C.W. Post Campus 2008 — 2010
Master's degree, Software Engineering
Premier healthcare alliance February 2013 - Present
Express Scripts July 2012 - January 2013
N.E.W. Customer Service Companies, Inc July 2010 - June 2012
Skills
SDLC, SQL, SharePoint, Business Analysis, Active Directory, Microsoft SQL Server, Agile Methodologies, Requirements Analysis, Visio, Windows Server, Data Warehousing, Business Intelligence, Databases, Manual Testing, Oracle, Unix, Java, Software Project..., Software Development
Education
Long Island University, C.W. Post Campus 2008 — 2010
Master's degree, Software Engineering
Eric O'Donnell Eric O'Donnell's N.E.W. Customer Service Companies, Inc Experience July 2011 - June 2012
Job Strategy and Operations Consultant at Deloitte Consulting
Industry Management Consulting
Experience
Deloitte August 2012 - Present
N.E.W. Customer Service Companies, Inc July 2011 - June 2012
US Army August 2009 - June 2011
United States Army February 2008 - March 2009
SEI 2007 - 2007
Skills
Military, Security Clearance, Maintenance Management, Leadership, Program Management, Profit Sharing, Operational Risk, Risk Assessment, Project Management, SharePoint, Microsoft Access, eRoom, Federal Contracts, Team Leadership, Proposal Writing, Supply Chain Management, PowerPoint, Presentations, DoD, Team Building, Business Strategy, Analytics, Process Improvement, Analysis, Human Resources, Business Process...
Education
Stonehill College 2003 — 2007
BA, Finance
Deloitte August 2012 - Present
N.E.W. Customer Service Companies, Inc July 2011 - June 2012
US Army August 2009 - June 2011
United States Army February 2008 - March 2009
SEI 2007 - 2007
Skills
Military, Security Clearance, Maintenance Management, Leadership, Program Management, Profit Sharing, Operational Risk, Risk Assessment, Project Management, SharePoint, Microsoft Access, eRoom, Federal Contracts, Team Leadership, Proposal Writing, Supply Chain Management, PowerPoint, Presentations, DoD, Team Building, Business Strategy, Analytics, Process Improvement, Analysis, Human Resources, Business Process...
Education
Stonehill College 2003 — 2007
BA, Finance
Kaylene Kershner Kaylene Kershner's N.E.W. Customer Service Companies, Inc Experience December 2000 - August 2009
Job Property/Leasing Manager
Industry Consumer Services
Experience
Holiday Village Mall August 2009 - January 2015
Great Falls Property January 2015 - 2015
N.E.W. Customer Service Companies, Inc December 2000 - August 2009
Skills
Customer Service, Customer Relations, Call Center, Account Management, Customer Satisfaction, Budgeting, Retail, Coaching, Team Building, Excel, Employee Relations, New Business Development, Operations Management, Problem Solving, Sales Management, Microsoft Office, Team Leadership, Vendor Management, Word, Large Account Sales, Process Improvement, Business Management, Budgets, Management, Training, Call Centers, Marketing, Sales, Negotiation, Business Development, Microsoft Excel, Microsoft Word
Education
Montana State University-Billings 1999 — 1999
real estate
Holiday Village Mall August 2009 - January 2015
Great Falls Property January 2015 - 2015
N.E.W. Customer Service Companies, Inc December 2000 - August 2009
Skills
Customer Service, Customer Relations, Call Center, Account Management, Customer Satisfaction, Budgeting, Retail, Coaching, Team Building, Excel, Employee Relations, New Business Development, Operations Management, Problem Solving, Sales Management, Microsoft Office, Team Leadership, Vendor Management, Word, Large Account Sales, Process Improvement, Business Management, Budgets, Management, Training, Call Centers, Marketing, Sales, Negotiation, Business Development, Microsoft Excel, Microsoft Word
Education
Montana State University-Billings 1999 — 1999
real estate
Rich Eller Rich Eller's N.E.W. Customer Service Companies, Inc Experience 2010 - 2011
Job Director Pricing at Asurion
Industry Insurance
Experience
Asurion November 2011 - Present
N.E.W. Customer Service Companies, Inc 2010 - 2011
N.E.W. Customer Service Companies, Inc April 2003 - April 2010
Skills
Call Center, Cross-functional Team..., Process Improvement, Customer Service, Customer Satisfaction, Team Building, Customer Experience, Call Centers, Management, Vendor Management, Account Management, Product Management, Strategic Planning, Forecasting, Operations Management, Pricing, CRM, Leadership, Competitive Analysis, Team Leadership, Program Management, Business Development, Sales Operations
Education
Towson University 1985 — 1987
BS, Business Administration
Asurion November 2011 - Present
N.E.W. Customer Service Companies, Inc 2010 - 2011
N.E.W. Customer Service Companies, Inc April 2003 - April 2010
Skills
Call Center, Cross-functional Team..., Process Improvement, Customer Service, Customer Satisfaction, Team Building, Customer Experience, Call Centers, Management, Vendor Management, Account Management, Product Management, Strategic Planning, Forecasting, Operations Management, Pricing, CRM, Leadership, Competitive Analysis, Team Leadership, Program Management, Business Development, Sales Operations
Education
Towson University 1985 — 1987
BS, Business Administration
Nina Uqdah Nina Uqdah's N.E.W. Customer Service Companies, Inc Experience 2010 - 2010
Job Online Course Development Associate at Blackboard
Industry Human Resources
Experience
Blackboard 2011 - Present
James Madison University 2010 - May 2011
Miller Brewing Company January 2010 - May 2010
N.E.W. Customer Service Companies, Inc 2010 - 2010
Skills
MS Office Suite, Photoshop, Illustrator, Dreamweaver
Education
James Madison University 2009 — 2011
Master of Science, Adult/Human Resource Development
James Madison University 2004 — 2008
Bachelor of Science, Kinesiology/Business
Blackboard 2011 - Present
James Madison University 2010 - May 2011
Miller Brewing Company January 2010 - May 2010
N.E.W. Customer Service Companies, Inc 2010 - 2010
Skills
MS Office Suite, Photoshop, Illustrator, Dreamweaver
Education
James Madison University 2009 — 2011
Master of Science, Adult/Human Resource Development
James Madison University 2004 — 2008
Bachelor of Science, Kinesiology/Business
Anthony Altieri Anthony Altieri's N.E.W. Customer Service Companies, Inc Experience October 2010 - October 2011
Job Client Manager Asurion
Industry Wireless
Experience
Asurion October 2011 - Present
N.E.W. Customer Service Companies, Inc October 2010 - October 2011
Cricket Communications September 2008 - January 2010
Cricket Communications June 2002 - September 2008
Cricket Communications March 2001 - September 2002
kettering electric 1990 - 1994
Skills
Account Management, Analysis, Business Development, Business Planning, Employee Training, Leadership, Management, Sales Management, Sales, Retail, Program Management, Training, Business Strategy, CRM, Call Centers, Customer Retention, Customer Satisfaction, Direct Sales, Marketing, Marketing Strategy, Merchandising, P&L Management, Sales Operations, Team Leadership, Telecommunications, Wireless, Time Management, Cross-functional Team..., Customer Service, Product Launch, Team Building
Education
University of Dayton 1989 — 1993
BS, Education
Asurion October 2011 - Present
N.E.W. Customer Service Companies, Inc October 2010 - October 2011
Cricket Communications September 2008 - January 2010
Cricket Communications June 2002 - September 2008
Cricket Communications March 2001 - September 2002
kettering electric 1990 - 1994
Skills
Account Management, Analysis, Business Development, Business Planning, Employee Training, Leadership, Management, Sales Management, Sales, Retail, Program Management, Training, Business Strategy, CRM, Call Centers, Customer Retention, Customer Satisfaction, Direct Sales, Marketing, Marketing Strategy, Merchandising, P&L Management, Sales Operations, Team Leadership, Telecommunications, Wireless, Time Management, Cross-functional Team..., Customer Service, Product Launch, Team Building
Education
University of Dayton 1989 — 1993
BS, Education
Alexandra Oswald Alexandra Oswald's N.E.W. Customer Service Companies, Inc Experience January 2008 - July 2008
Job FundRaising Professional
Industry Nonprofit Organization Management
Experience
Data Exchange, Inc May 2009 - October 2009
Habana Inn October 2008 - February 2009
Gushers Restaurant September 2008 - December 2008
N.E.W. Customer Service Companies, Inc January 2008 - July 2008
Maxximus Online, Inc May 2007 - September 2007
University of Central Oklahoma May 2006 - May 2007
University of Central Oklahoma January 2006 - May 2007
University of Central Oklahoma August 2005 - January 2006
Eastern Oklahoma State College August 2002 - May 2005
TCIM Services January 2002 - August 2002
Education
University of Central Oklahoma 2005 — 2007
Bachelor of Science, Database Development, AI Research
Eastern Oklahoma State College 2002 — 2005
Associate of Science, Computer Science, Computer Technology
Data Exchange, Inc May 2009 - October 2009
Habana Inn October 2008 - February 2009
Gushers Restaurant September 2008 - December 2008
N.E.W. Customer Service Companies, Inc January 2008 - July 2008
Maxximus Online, Inc May 2007 - September 2007
University of Central Oklahoma May 2006 - May 2007
University of Central Oklahoma January 2006 - May 2007
University of Central Oklahoma August 2005 - January 2006
Eastern Oklahoma State College August 2002 - May 2005
TCIM Services January 2002 - August 2002
Education
University of Central Oklahoma 2005 — 2007
Bachelor of Science, Database Development, AI Research
Eastern Oklahoma State College 2002 — 2005
Associate of Science, Computer Science, Computer Technology
Eric Song Eric Song's N.E.W. Customer Service Companies, Inc Experience August 2012 - December 2012
Job Web Designer, Accenture Federal Services at Accenture
Industry Graphic Design
Experience
Accenture March 2015 - Present
Agilex Technologies October 2014 - Present
BAM Tech January 2013 - October 2014
N.E.W. Customer Service Companies, Inc August 2012 - December 2012
Gimga Group August 2010 - February 2012
The Push Group January 2010 - June 2010
Skills
Web Design, Graphic Design, HTML 5, CSS3, Illustrator, Photoshop, InDesign, Adobe Creative Suite, User Interface Design, User Experience, CSS, HTML, Art Direction, Information Architecture, User-centered Design, Typography, Web Development, Usability Testing, Wordpress, Interaction Design, Logo Design
Education
Rensselaer Polytechnic Institute 2004 — 2009
B.S., Communication with a concentration in Graphic Design: Theory, Research, Practice
Accenture March 2015 - Present
Agilex Technologies October 2014 - Present
BAM Tech January 2013 - October 2014
N.E.W. Customer Service Companies, Inc August 2012 - December 2012
Gimga Group August 2010 - February 2012
The Push Group January 2010 - June 2010
Skills
Web Design, Graphic Design, HTML 5, CSS3, Illustrator, Photoshop, InDesign, Adobe Creative Suite, User Interface Design, User Experience, CSS, HTML, Art Direction, Information Architecture, User-centered Design, Typography, Web Development, Usability Testing, Wordpress, Interaction Design, Logo Design
Education
Rensselaer Polytechnic Institute 2004 — 2009
B.S., Communication with a concentration in Graphic Design: Theory, Research, Practice
Jacqueline Conroy Jacqueline Conroy's N.E.W. Customer Service Companies, Inc Experience June 2009 - October 2009
Job Student at University at Buffalo Graduate School of Education
Industry Research
Experience
University at Buffalo Graduate School of Education May 2014 - Present
N.E.W. Customer Service Companies, Inc June 2009 - October 2009
Seneca Museum/Seneca Falls Visitor Center June 2007 - August 2008
Skills
SPSS, Microsoft Excel, Microsoft Word, PowerPoint, Violin, Statistics
Education
University at Buffalo Graduate School of Education 2014 — 2016
Master of Arts (M.A.), Educational Psychology and Quantitative Methods
State University of New York at Buffalo 2012 — 2013
Bachelor of Arts (B.A.), Psychology
Itawamba Community College 2010 — 2011
Associate's Degree, Elementary Education
University at Buffalo Graduate School of Education May 2014 - Present
N.E.W. Customer Service Companies, Inc June 2009 - October 2009
Seneca Museum/Seneca Falls Visitor Center June 2007 - August 2008
Skills
SPSS, Microsoft Excel, Microsoft Word, PowerPoint, Violin, Statistics
Education
University at Buffalo Graduate School of Education 2014 — 2016
Master of Arts (M.A.), Educational Psychology and Quantitative Methods
State University of New York at Buffalo 2012 — 2013
Bachelor of Arts (B.A.), Psychology
Itawamba Community College 2010 — 2011
Associate's Degree, Elementary Education
Maxime Fortier-Grégoire's N.E.W. Customer Service Companies, Inc Experience August 2011 - Present
Job Costumer Care Representative chez N.E.W. Customer Service Companies, Inc
Industry Accounting
Experience
N.E.W. Customer Service Companies, Inc August 2011 - Present
Librairie Fortier January 2003 - Present
Classic Boardshop January 2009 - December 2009
Skills
Accounting, Financial Reporting, Marketing Research, Marketing, Microsoft Excel, Auditing, Internal Controls, Customer Service, Microsoft Word
Education
2010 — 2011
Certificat, Administration des affaires
UQAM
Diplôme; bac, administration de services; administration
N.E.W. Customer Service Companies, Inc August 2011 - Present
Librairie Fortier January 2003 - Present
Classic Boardshop January 2009 - December 2009
Skills
Accounting, Financial Reporting, Marketing Research, Marketing, Microsoft Excel, Auditing, Internal Controls, Customer Service, Microsoft Word
Education
2010 — 2011
Certificat, Administration des affaires
UQAM
Diplôme; bac, administration de services; administration
Clayton Huthwaite Clayton Huthwaite's N.E.W. Customer Service Companies, Inc Experience August 2012 - December 2013
Job Developer at Asurion
Industry Design
Experience
Asurion December 2013 - Present
Huthwaite Design 2010 - Present
N.E.W. Customer Service Companies, Inc August 2012 - December 2013
Carahsoft Technology Corp. June 2010 - August 2012
Savannah College of Art and Design December 2008 - May 2010
Skills
Adobe Creative Suite, Photoshop, Web Design, HTML 5, HTML + CSS, Graphic Design, JavaScript, jQuery, PHP, Graphic Arts, Editorial Illustration, Vector Illustration, Digital Illustration, Creative Writing, Microsoft Office, Microsoft Exchange, SQL, C#, XAML, Illustrator, User Interface Design, HTML, Web Development, User Experience, CSS, MySQL, User Interface, HTML5, Joomla
Education
Savannah College of Art and Design 2007 — 2010
BFA, Illustration
Wheaton College 2003 — 2007
BS, English: Writing
Asurion December 2013 - Present
Huthwaite Design 2010 - Present
N.E.W. Customer Service Companies, Inc August 2012 - December 2013
Carahsoft Technology Corp. June 2010 - August 2012
Savannah College of Art and Design December 2008 - May 2010
Skills
Adobe Creative Suite, Photoshop, Web Design, HTML 5, HTML + CSS, Graphic Design, JavaScript, jQuery, PHP, Graphic Arts, Editorial Illustration, Vector Illustration, Digital Illustration, Creative Writing, Microsoft Office, Microsoft Exchange, SQL, C#, XAML, Illustrator, User Interface Design, HTML, Web Development, User Experience, CSS, MySQL, User Interface, HTML5, Joomla
Education
Savannah College of Art and Design 2007 — 2010
BFA, Illustration
Wheaton College 2003 — 2007
BS, English: Writing
Morgan Durham's N.E.W. Customer Service Companies, Inc Experience August 2009 - Present
Job Associate at AFLAC
Industry Hospital & Health Care
Experience
Aflac April 2014 - Present
N.E.W. Customer Service Companies, Inc August 2009 - Present
Western Kentucky University August 2009 - May 2011
Enduracare April 2007 - February 2009
Eagle Support Services Corporation July 2005 - January 2007
Diagnostic X-Ray Physicians 2002 - 2004
Skills
Customer Service, Call Centers, Data Entry, Outlook, Customer Satisfaction, Microsoft Office, Microsoft Word, Microsoft Excel, Troubleshooting, Telephone Skills, Process Improvement, PowerPoint, Team Building, Windows, Technical Support, Training, Software Documentation, Phone Etiquette, Access, Leadership, Time Management, Management
Education
Western Kentucky University 2009 — 2011
Master's degree, Healthcare Administration
University of Louisville 2001 — 2005
Bachelor of Science (BS), Business Administration and Management, General
Aflac April 2014 - Present
N.E.W. Customer Service Companies, Inc August 2009 - Present
Western Kentucky University August 2009 - May 2011
Enduracare April 2007 - February 2009
Eagle Support Services Corporation July 2005 - January 2007
Diagnostic X-Ray Physicians 2002 - 2004
Skills
Customer Service, Call Centers, Data Entry, Outlook, Customer Satisfaction, Microsoft Office, Microsoft Word, Microsoft Excel, Troubleshooting, Telephone Skills, Process Improvement, PowerPoint, Team Building, Windows, Technical Support, Training, Software Documentation, Phone Etiquette, Access, Leadership, Time Management, Management
Education
Western Kentucky University 2009 — 2011
Master's degree, Healthcare Administration
University of Louisville 2001 — 2005
Bachelor of Science (BS), Business Administration and Management, General
Kerry Byrne MBA, PMP, CSM, PMI-ACP Kerry Byrne MBA, PMP, CSM, PMI-ACP's N.E.W. Customer Service Companies, Inc Experience January 2011 - August 2011
Job By Light Professional IT Services
Industry Information Technology and Services
Experience
By Light Professional IT Services June 2015 - Present
Insignia Technology Services, LLC October 2014 - June 2015
Byrne Consulting Group llc August 2013 - October 2014
7 Delta, Inc. August 2011 - August 2013
N.E.W. Customer Service Companies, Inc January 2011 - August 2011
GeoLogics Corporation 2010 - 2011
NWFCU March 2008 - December 2009
CSC 1990 - 1992
Skills
SDLC, PMP, Requirements Analysis, Software Project..., Program Management, Business Analysis, SharePoint, Agile Methodologies, Requirements Gathering, Visio, Integration, Project Management, Project Portfolio..., Process Improvement, MS Project, PMO, Scrum, Project Planning, Enterprise Architecture, IT Strategy, UML, Business Process..., Software Development, ITIL, Business Intelligence, Agile Project Management, Business Process, Quality Assurance, Testing, Vendor Management, Systems Analysis, Software Documentation, Management, Resource Management, User Acceptance Testing, SOA, Data Warehousing, Microsoft Project, Analysis, Leadership, Government, Strategic Planning, Cross-functional Team...
Education
Virginia Tech 2008 — 2011
Master of Business Administration (MBA), Business Administration, Management and Operations
South Dakota School of Mines and Technology 1982 — 1986
BS, Computer Science
By Light Professional IT Services June 2015 - Present
Insignia Technology Services, LLC October 2014 - June 2015
Byrne Consulting Group llc August 2013 - October 2014
7 Delta, Inc. August 2011 - August 2013
N.E.W. Customer Service Companies, Inc January 2011 - August 2011
GeoLogics Corporation 2010 - 2011
NWFCU March 2008 - December 2009
CSC 1990 - 1992
Skills
SDLC, PMP, Requirements Analysis, Software Project..., Program Management, Business Analysis, SharePoint, Agile Methodologies, Requirements Gathering, Visio, Integration, Project Management, Project Portfolio..., Process Improvement, MS Project, PMO, Scrum, Project Planning, Enterprise Architecture, IT Strategy, UML, Business Process..., Software Development, ITIL, Business Intelligence, Agile Project Management, Business Process, Quality Assurance, Testing, Vendor Management, Systems Analysis, Software Documentation, Management, Resource Management, User Acceptance Testing, SOA, Data Warehousing, Microsoft Project, Analysis, Leadership, Government, Strategic Planning, Cross-functional Team...
Education
Virginia Tech 2008 — 2011
Master of Business Administration (MBA), Business Administration, Management and Operations
South Dakota School of Mines and Technology 1982 — 1986
BS, Computer Science
Grant Moosha Grant Moosha's N.E.W. Customer Service Companies, Inc Experience April 2005 - September 2007
Job Sr. Manager, FP&A at TMobile
Industry Wireless
Experience
T-Mobile November 2012 - Present
N.E.W. Customer Service Companies, Inc (an Asurion Company) September 2007 - January 2012
N.E.W. Customer Service Companies, Inc April 2005 - September 2007
N.E.W. Customer Service Companies, Inc February 2002 - March 2005
America Online October 1996 - September 2001
ICMA Retirement Corporation May 1993 - October 1996
Skills
Business Strategy, Strategic Planning, Strategic Financial..., Strategic Thinking, Strategic Partnerships, Financial Modeling, Corporate Finance, Financial Analysis, Financial Reporting, Finance, Budget, Capital Budgeting, Operating Budgets, Budget Process, Budget Reconciliation, Budgetary Control, Budgetary..., New Product Ideas, New Product Validation, New Product..., Introducing New Products, Due Diligence, Mergers, Joint Ventures, Non-profits, Non-profit Volunteer, Non-profit Boards, Management, Change Management, Strategic Leadership, Thought Leadership, Cross-functional Team..., Compensation Structure..., Scorecard Management, Sustainability, Sustainable Business
Education
University of California, San Diego
Pursuing Certificate in Sustainable Business Practices
University of Maryland College Park
MBA, International Business
Virginia Polytechnic Institute and State University - Pamplin College of Business
B.S., Finance
T-Mobile November 2012 - Present
N.E.W. Customer Service Companies, Inc (an Asurion Company) September 2007 - January 2012
N.E.W. Customer Service Companies, Inc April 2005 - September 2007
N.E.W. Customer Service Companies, Inc February 2002 - March 2005
America Online October 1996 - September 2001
ICMA Retirement Corporation May 1993 - October 1996
Skills
Business Strategy, Strategic Planning, Strategic Financial..., Strategic Thinking, Strategic Partnerships, Financial Modeling, Corporate Finance, Financial Analysis, Financial Reporting, Finance, Budget, Capital Budgeting, Operating Budgets, Budget Process, Budget Reconciliation, Budgetary Control, Budgetary..., New Product Ideas, New Product Validation, New Product..., Introducing New Products, Due Diligence, Mergers, Joint Ventures, Non-profits, Non-profit Volunteer, Non-profit Boards, Management, Change Management, Strategic Leadership, Thought Leadership, Cross-functional Team..., Compensation Structure..., Scorecard Management, Sustainability, Sustainable Business
Education
University of California, San Diego
Pursuing Certificate in Sustainable Business Practices
University of Maryland College Park
MBA, International Business
Virginia Polytechnic Institute and State University - Pamplin College of Business
B.S., Finance
Nikolas Robinson Nikolas Robinson's N.E.W. Customer Service Companies, Inc Experience July 2012 - January 2015
Job Where Dreams Come True, a new short story, available on Amazon.
Industry Broadcast Media
Experience
ASI May 2015 - Present
Domus Necrophagous Media June 2011 - Present
N.E.W. Customer Service Companies, Inc July 2012 - January 2015
Black Hills Works February 2010 - June 2012
Rapid Broadcasting Company (KNBN) May 2002 - January 2010
BBC June 2006 - July 2006
KOTA-TV August 2000 - May 2002
Alter Noctvm...Alter Idem (AN...AI) August 1997 - February 2001
Hardees Restaurants January 2000 - June 2000
KTEQ September 1996 - May 2000
Skills
Editing, Video Production, Final Cut Pro, Video, Video Editing, Screenwriting, Creative Writing, Media Production, Mac, Keynote, Photography, Blogging, Proofreading, Customer Service, Social Networking, Photoshop, Writing
Education
South Dakota School of Mines and Technology 2007 — 2010
Physics
ASI May 2015 - Present
Domus Necrophagous Media June 2011 - Present
N.E.W. Customer Service Companies, Inc July 2012 - January 2015
Black Hills Works February 2010 - June 2012
Rapid Broadcasting Company (KNBN) May 2002 - January 2010
BBC June 2006 - July 2006
KOTA-TV August 2000 - May 2002
Alter Noctvm...Alter Idem (AN...AI) August 1997 - February 2001
Hardees Restaurants January 2000 - June 2000
KTEQ September 1996 - May 2000
Skills
Editing, Video Production, Final Cut Pro, Video, Video Editing, Screenwriting, Creative Writing, Media Production, Mac, Keynote, Photography, Blogging, Proofreading, Customer Service, Social Networking, Photoshop, Writing
Education
South Dakota School of Mines and Technology 2007 — 2010
Physics
Gabrielle Petra Gabrielle Petra's N.E.W. Customer Service Companies, Inc Experience June 2010 - July 2010
Job Manager, Forecasting & Workforce Planning at Gilt Groupe
Industry Logistics and Supply Chain
Experience
Gilt Groupe February 2014 - Present
Gilt Groupe May 2013 - February 2014
Gilt Groupe June 2012 - May 2013
ANN INC. 2011 - 2011
Morris County Chamber of Commerce July 2010 - August 2010
N.E.W. Customer Service Companies, Inc June 2010 - July 2010
Skills
Management
Education
Lehigh University - College of Business and Economics 2008 — 2012
Bachelor of Science (BS), Supply Chain Management, Business Information Systems, Psychology
Gilt Groupe February 2014 - Present
Gilt Groupe May 2013 - February 2014
Gilt Groupe June 2012 - May 2013
ANN INC. 2011 - 2011
Morris County Chamber of Commerce July 2010 - August 2010
N.E.W. Customer Service Companies, Inc June 2010 - July 2010
Skills
Management
Education
Lehigh University - College of Business and Economics 2008 — 2012
Bachelor of Science (BS), Supply Chain Management, Business Information Systems, Psychology
Dave Crum Dave Crum's N.E.W. Customer Service Companies, Inc Experience July 2002 - June 2014
Job Treasury, financial planning and analysis
Industry Consumer Services
Experience
Washington D.C. Area June 2014 - Present
N.E.W. Customer Service Companies, Inc July 2002 - June 2014
Sage (Best Software, Inc.) 1998 - 2002
Bank of America 1983 - 1997
Skills
Treasury Management, Budget Forecasts, Financial Reporting
Education
The Johns Hopkins University - Paul H. Nitze School of Advanced International Studies (SAIS) 1981 — 1983
MA, Canada and Economics
St. Lawrence University 1975 — 1979
BA, History
Washington D.C. Area June 2014 - Present
N.E.W. Customer Service Companies, Inc July 2002 - June 2014
Sage (Best Software, Inc.) 1998 - 2002
Bank of America 1983 - 1997
Skills
Treasury Management, Budget Forecasts, Financial Reporting
Education
The Johns Hopkins University - Paul H. Nitze School of Advanced International Studies (SAIS) 1981 — 1983
MA, Canada and Economics
St. Lawrence University 1975 — 1979
BA, History
Tamara Lewis Tamara Lewis's N.E.W. Customer Service Companies, Inc Experience August 2012 - February 2014
Job Technical Support Representative at Latisys
Industry Information Technology and Services
Experience
Latisys February 2014 - Present
N.E.W. Customer Service Companies, Inc August 2012 - February 2014
Skills
Technical Support, Troubleshooting, Customer Service, VPN, Windows 7, Software Installation, Microsoft Excel, Microsoft Office, Windows, Microsoft Exchange, Citrix, Firewalls, Networking, Linux, SAN, Servers, Cloud Computing, Network Monitoring Tools, CompTIA Security+
Education
Virginia Commonwealth University 2010 — 2011
Northern Virginia Community College
Latisys February 2014 - Present
N.E.W. Customer Service Companies, Inc August 2012 - February 2014
Skills
Technical Support, Troubleshooting, Customer Service, VPN, Windows 7, Software Installation, Microsoft Excel, Microsoft Office, Windows, Microsoft Exchange, Citrix, Firewalls, Networking, Linux, SAN, Servers, Cloud Computing, Network Monitoring Tools, CompTIA Security+
Education
Virginia Commonwealth University 2010 — 2011
Northern Virginia Community College
Carey Poole Carey Poole's N.E.W. Customer Service Companies, Inc Experience April 2013 - June 2013
Job Consumer Services Professional
Industry Consumer Services
Experience
Bath Planet of MS 2014 - 2014
Bath Planet of MS 2014 - 2014
N.E.W. Customer Service Companies, Inc April 2013 - June 2013
N.E.W. Customer Service Companies, Inc 2013 - 2013
Skills
Computer Repair, Microsoft Office, ServSafe, Typing, Customer Service, Call Centers
Education
Meridian Community College 2008 — 2012
Computer Networking
Bath Planet of MS 2014 - 2014
Bath Planet of MS 2014 - 2014
N.E.W. Customer Service Companies, Inc April 2013 - June 2013
N.E.W. Customer Service Companies, Inc 2013 - 2013
Skills
Computer Repair, Microsoft Office, ServSafe, Typing, Customer Service, Call Centers
Education
Meridian Community College 2008 — 2012
Computer Networking
Alisha Evette Walker Alisha Evette Walker's N.E.W. Customer Service Companies, Inc Experience 2007 - 2011
Job Consumer Services Professional
Industry Consumer Services
Experience
N.E.W. Customer Service Companies, Inc 2007 - 2011
Education
Itawamba Community College 2008 — 2010
Associate of Arts (A.A.), History
N.E.W. Customer Service Companies, Inc 2007 - 2011
Education
Itawamba Community College 2008 — 2010
Associate of Arts (A.A.), History
Shelondra Moore Shelondra Moore's N.E.W. Customer Service Companies, Inc Experience October 2013 - Present
Job CCR at N.E.W. Customer Service Companies, Inc
Industry Staffing and Recruiting
Experience
N.E.W. Customer Service Companies, Inc October 2013 - Present
UnitedHealth Group March 2013 - July 2013
Kelly Services July 2012 - March 2013
Sprint July 2006 - May 2012
Walmart January 2005 - March 2006
Skills
Software Installation, Time Management, Customer Service, Customer Satisfaction, Sales, Call Centers, Leadership, Customer Experience, Team Leadership, Telecommunications, Microsoft Office, Retail, Microsoft Excel, Customer Retention, Training, Networking
Education
Navarro College 2004 — 2006
Waxahachie High School 2000 — 2004
Diploma
N.E.W. Customer Service Companies, Inc October 2013 - Present
UnitedHealth Group March 2013 - July 2013
Kelly Services July 2012 - March 2013
Sprint July 2006 - May 2012
Walmart January 2005 - March 2006
Skills
Software Installation, Time Management, Customer Service, Customer Satisfaction, Sales, Call Centers, Leadership, Customer Experience, Team Leadership, Telecommunications, Microsoft Office, Retail, Microsoft Excel, Customer Retention, Training, Networking
Education
Navarro College 2004 — 2006
Waxahachie High School 2000 — 2004
Diploma
Melissa (Mel) Jansen Melissa (Mel) Jansen's N.E.W. Customer Service Companies, Inc Experience September 2013 - July 2015
Job Currently looking
Industry Outsourcing/Offshoring
Experience
N.E.W. Customer Service Companies, Inc September 2013 - July 2015
Sitel August 2000 - October 2012
Skills
BPO, Call Center, Workforce Management, Operations Management, Outsourcing, Contact Centers, Service Delivery, Sla, Transition Management, Customer Experience, Customer Satisfaction, Vendor Management, Process Management, Performance Management, Offshoring, Inbound Marketing, Call Center Development, Telecommunications, Call Centers, Troubleshooting, Recruiting, Quality Assurance, CRM, Project Management, Avaya, Program Management, Process Improvement, Coaching, Business Process..., Human Resources, Data Analysis, Capacity Planning, Six Sigma, Team Management, Change Management, Customer Retention, Team Leadership, Management, Employee Engagement, Training, ITIL, Customer Service, Sales, Technical Support, Business Analysis, Leadership, Employee Training, Avaya Technologies, SLA
Education
Kaplan University 2015 — 2017
Bachelor of Business Administration (B.B.A.), Human Resources Management/Personnel Administration, General
Kaplan University 2013 — 2015
Associate of Arts (A.A.), Customer Service and Business Management, Cumulative 3.98
N.E.W. Customer Service Companies, Inc September 2013 - July 2015
Sitel August 2000 - October 2012
Skills
BPO, Call Center, Workforce Management, Operations Management, Outsourcing, Contact Centers, Service Delivery, Sla, Transition Management, Customer Experience, Customer Satisfaction, Vendor Management, Process Management, Performance Management, Offshoring, Inbound Marketing, Call Center Development, Telecommunications, Call Centers, Troubleshooting, Recruiting, Quality Assurance, CRM, Project Management, Avaya, Program Management, Process Improvement, Coaching, Business Process..., Human Resources, Data Analysis, Capacity Planning, Six Sigma, Team Management, Change Management, Customer Retention, Team Leadership, Management, Employee Engagement, Training, ITIL, Customer Service, Sales, Technical Support, Business Analysis, Leadership, Employee Training, Avaya Technologies, SLA
Education
Kaplan University 2015 — 2017
Bachelor of Business Administration (B.B.A.), Human Resources Management/Personnel Administration, General
Kaplan University 2013 — 2015
Associate of Arts (A.A.), Customer Service and Business Management, Cumulative 3.98
Christopher A. Bissinger Christopher A. Bissinger's N.E.W. Customer Service Companies, Inc Experience June 2010 - Present
Job Business Manager and Entrepreneur
Industry Professional Training & Coaching
Experience
N.E.W. Customer Service Companies, Inc June 2010 - Present
Precision Utilities Group August 2009 - May 2010
First Choice Auto December 2007 - August 2009
Andy Mohr Automotive Group June 2006 - November 2007
Dollar General October 2005 - June 2006
JD Byrider September 2001 - June 2005
Professional Accounts Service February 1998 - August 2001
Hills Department Stores June 1995 - February 1998
Education
Ivy Tech Community College 1993 — 1995
Business Management
Terre Haute North High School 1988 — 1992
Diploma, Business
N.E.W. Customer Service Companies, Inc June 2010 - Present
Precision Utilities Group August 2009 - May 2010
First Choice Auto December 2007 - August 2009
Andy Mohr Automotive Group June 2006 - November 2007
Dollar General October 2005 - June 2006
JD Byrider September 2001 - June 2005
Professional Accounts Service February 1998 - August 2001
Hills Department Stores June 1995 - February 1998
Education
Ivy Tech Community College 1993 — 1995
Business Management
Terre Haute North High School 1988 — 1992
Diploma, Business
Nigeria Odwin-Jenkins's N.E.W. Customer Service Companies, Inc Experience September 2010 - Present
Job Senior Recruiter at Futurestep, A Korn/Ferry Company
Industry Telecommunications
Experience
Futurestep, A Korn/Ferry Company December 2013 - Present
N.E.W. Customer Service Companies, Inc September 2010 - Present
ECPI University October 2012 - December 2013
West Corporation December 2008 - April 2010
Liberty Tax Services January 2000 - April 2009
Liberty Tax Services January 2000 - December 2008
Liebherr June 2008 - October 2008
Liebherr /Manpower June 2008 - October 2008
Colonial Williamsburg August 2005 - September 2007
MCI January 1996 - March 2005
Skills
Human Resources, Call Center, Recruiting, Coaching, Performance Management, Budgets, Temporary Placement, Benefits Administration, Management, Payroll, Supervisory Skills, Sales, Process Scheduler, Newsletters, Financial Planners, Medical Records, Publicity, Trend, Employee Relations, Onboarding, Talent Management, Call Centers, Customer Satisfaction, Training, Team Leadership, Time Management, Personnel Management
Education
Strayer University 2004 — 2008
Bachelors, Business Administration/ Human Resources
Strayer University 2004 — 2008
Bachelor Degree, Business Administration
Strayer University 2004 — 2008
Associate Degree, Business Administration
Futurestep, A Korn/Ferry Company December 2013 - Present
N.E.W. Customer Service Companies, Inc September 2010 - Present
ECPI University October 2012 - December 2013
West Corporation December 2008 - April 2010
Liberty Tax Services January 2000 - April 2009
Liberty Tax Services January 2000 - December 2008
Liebherr June 2008 - October 2008
Liebherr /Manpower June 2008 - October 2008
Colonial Williamsburg August 2005 - September 2007
MCI January 1996 - March 2005
Skills
Human Resources, Call Center, Recruiting, Coaching, Performance Management, Budgets, Temporary Placement, Benefits Administration, Management, Payroll, Supervisory Skills, Sales, Process Scheduler, Newsletters, Financial Planners, Medical Records, Publicity, Trend, Employee Relations, Onboarding, Talent Management, Call Centers, Customer Satisfaction, Training, Team Leadership, Time Management, Personnel Management
Education
Strayer University 2004 — 2008
Bachelors, Business Administration/ Human Resources
Strayer University 2004 — 2008
Bachelor Degree, Business Administration
Strayer University 2004 — 2008
Associate Degree, Business Administration
Cyril Multhauf's N.E.W. Customer Service Companies, Inc Experience August 2009 - July 2011
Job Software support Engineer (ALM)
Industry Information Technology and Services
Experience
Hewlett Packard Enterprise January 2015 - Present
Hewlett-Packard November 2013 - December 2014
Best Buy March 2013 - January 2014
Darden 2011 - 2012
Rapid Soft Water and Spa June 2010 - August 2011
N.E.W. Customer Service Companies, Inc August 2009 - July 2011
Skills
Troubleshooting, Microsoft Office, Testing, Integration, Customer Service, CNC operation, Labor Control, Microsoft Excel, System Testing, Windows 7, Time Management, HP, Bartending
Education
South Dakota School of Mines and Technology 2008 — 2012
Bachelor of Engineering (B.E.)
Marquette University High School
Hewlett Packard Enterprise January 2015 - Present
Hewlett-Packard November 2013 - December 2014
Best Buy March 2013 - January 2014
Darden 2011 - 2012
Rapid Soft Water and Spa June 2010 - August 2011
N.E.W. Customer Service Companies, Inc August 2009 - July 2011
Skills
Troubleshooting, Microsoft Office, Testing, Integration, Customer Service, CNC operation, Labor Control, Microsoft Excel, System Testing, Windows 7, Time Management, HP, Bartending
Education
South Dakota School of Mines and Technology 2008 — 2012
Bachelor of Engineering (B.E.)
Marquette University High School
Dave Tovissi's N.E.W. Customer Service Companies, Inc Experience February 2011 - March 2012
Job Director of Business Development
Industry Marketing and Advertising
Experience
MarketSource Inc. July 2013 - Present
Asurion March 2012 - June 2013
N.E.W. Customer Service Companies, Inc February 2011 - March 2012
N.E.W. Customer Service Companies, Inc July 2010 - February 2011
N.E.W. Customer Service Companies, Inc February 2008 - June 2010
Criteria Design Group January 2006 - January 2008
Tweeter September 2001 - December 2005
Tweeter 2001 - 2005
Sound Advice April 1989 - September 2001
Sound Advice 1989 - 2001
Skills
Competitive Analysis, Sales Management, Consumer Electronics, Customer Service, Product Development, Strategic Planning, Business Development, Training, Brand Management, Financial Services, P&L Management, Strategy, Sales, Account Management, New Business Development, Product Management, Product Marketing, Retail, Team Building, Marketing, Team Leadership, Business Strategy, Sales Operations, Management, B2B, Entrepreneurship, Marketing Strategy, Leadership, Forecasting, Strategic Partnerships, Cross-functional Team..., Business Planning, Customer Satisfaction, Selling, Inventory Management, Start-ups, Merchandising, Direct Sales, Operations Management, Customer Experience, Key Account Management, Pricing, Product Launch, Executive Management, Profit, Income Statement, E-commerce, Customer Retention, Sales Process, Mergers & Acquisitions
Education
Indiana State University Evansville 1981 — 1983
International Business
The University of Akron 1979 — 1981
International Business
MarketSource Inc. July 2013 - Present
Asurion March 2012 - June 2013
N.E.W. Customer Service Companies, Inc February 2011 - March 2012
N.E.W. Customer Service Companies, Inc July 2010 - February 2011
N.E.W. Customer Service Companies, Inc February 2008 - June 2010
Criteria Design Group January 2006 - January 2008
Tweeter September 2001 - December 2005
Tweeter 2001 - 2005
Sound Advice April 1989 - September 2001
Sound Advice 1989 - 2001
Skills
Competitive Analysis, Sales Management, Consumer Electronics, Customer Service, Product Development, Strategic Planning, Business Development, Training, Brand Management, Financial Services, P&L Management, Strategy, Sales, Account Management, New Business Development, Product Management, Product Marketing, Retail, Team Building, Marketing, Team Leadership, Business Strategy, Sales Operations, Management, B2B, Entrepreneurship, Marketing Strategy, Leadership, Forecasting, Strategic Partnerships, Cross-functional Team..., Business Planning, Customer Satisfaction, Selling, Inventory Management, Start-ups, Merchandising, Direct Sales, Operations Management, Customer Experience, Key Account Management, Pricing, Product Launch, Executive Management, Profit, Income Statement, E-commerce, Customer Retention, Sales Process, Mergers & Acquisitions
Education
Indiana State University Evansville 1981 — 1983
International Business
The University of Akron 1979 — 1981
International Business
Erin Clem's N.E.W. Customer Service Companies, Inc Experience December 2012 - January 2013
Job
Industry
Experience
Nanny June 2011 - Present
Alamo Drafthouse Cinemas September 2014 - June 2015
Edward Jones January 2013 - May 2013
N.E.W. Customer Service Companies, Inc December 2012 - January 2013
Ashburn Village Sports Pavilion June 2008 - August 2010
Skills
Microsoft Office, Management, Microsoft Excel, Microsoft Word, PowerPoint, Sales, Leadership
Education
The University of Virginia's College at Wise 2010 — 2014
Bachelor’s Degree, Business Administration and Management
Nanny June 2011 - Present
Alamo Drafthouse Cinemas September 2014 - June 2015
Edward Jones January 2013 - May 2013
N.E.W. Customer Service Companies, Inc December 2012 - January 2013
Ashburn Village Sports Pavilion June 2008 - August 2010
Skills
Microsoft Office, Management, Microsoft Excel, Microsoft Word, PowerPoint, Sales, Leadership
Education
The University of Virginia's College at Wise 2010 — 2014
Bachelor’s Degree, Business Administration and Management
Theo Robinson Theo Robinson's N.E.W. Customer Service Companies, Inc Experience May 2011 - August 2011
Job Senior Visual Designer at Huge
Industry Graphic Design
Experience
Huge July 2014 - Present
Huge April 2013 - July 2014
The College Board November 2012 - April 2013
Clikzy Creative September 2011 - November 2012
N.E.W. Customer Service Companies, Inc May 2011 - August 2011
Skills
InDesign, Illustrator, Dreamweaver, Flash, Photography, Photoshop, Graphic Design, Illustration, Logo Design, Typography, Drawing, User Interface, Art Direction, Web Design, User Interface Design
Education
Old Dominion University 2007 — 2011
B.A., Graphic Design
Huge July 2014 - Present
Huge April 2013 - July 2014
The College Board November 2012 - April 2013
Clikzy Creative September 2011 - November 2012
N.E.W. Customer Service Companies, Inc May 2011 - August 2011
Skills
InDesign, Illustrator, Dreamweaver, Flash, Photography, Photoshop, Graphic Design, Illustration, Logo Design, Typography, Drawing, User Interface, Art Direction, Web Design, User Interface Design
Education
Old Dominion University 2007 — 2011
B.A., Graphic Design
Brittney P. Frick's N.E.W. Customer Service Companies, Inc Experience May 2009 - August 2009
Job Special Programs, Senior Staff – Operations and Logistics at Technology Service Corporation (TSC)
Industry Political Organization
Experience
Technology Service Corporation (TSC) June 2015 - Present
U.S. Department of State October 2010 - Present
U.S. Department of State November 2012 - November 2013
M.C. Dean, Inc. December 2009 - October 2010
M.C. Dean, Inc. December 2009 - June 2010
Virginia Tech May 2009 - May 2010
Virginia Tech August 2008 - May 2010
N.E.W. Customer Service Companies, Inc May 2009 - August 2009
Linens N Things July 2007 - August 2008
Sears May 2006 - August 2006
Skills
Analysis, Forecasting, Supply Chain Management, Logistics, Microsoft Office, Supply Chain, Operations Management, Data Analysis, Microsoft Excel, Marketing, Process Improvement, Marketing Management, Inventory Management, Financial Analysis, Strategic Planning, Access, Budgets, Lean Six Sigma, Supply Chain..., Supply Chain Operations, Demand Supply Planning, Supply Chain Consulting, Supply Management, Logistics Management, International Logistics, Distribution Logistics, Global Logistics, Distribution Center...
Education
Virginia Polytechnic Institute and State University 2008 — 2010
MBA, Organization Management and Strategy
Syracuse University - Martin J. Whitman School of Management 2005 — 2007
BS, Supply Chain Management and Marketing Management
Syracuse University - Martin J. Whitman School of Management 2005 — 2007
Bachelor's Degree, Logistics, Materials, and Supply Chain Management, Marketing Management
Pace University 2003 — 2005
Marketing
Technology Service Corporation (TSC) June 2015 - Present
U.S. Department of State October 2010 - Present
U.S. Department of State November 2012 - November 2013
M.C. Dean, Inc. December 2009 - October 2010
M.C. Dean, Inc. December 2009 - June 2010
Virginia Tech May 2009 - May 2010
Virginia Tech August 2008 - May 2010
N.E.W. Customer Service Companies, Inc May 2009 - August 2009
Linens N Things July 2007 - August 2008
Sears May 2006 - August 2006
Skills
Analysis, Forecasting, Supply Chain Management, Logistics, Microsoft Office, Supply Chain, Operations Management, Data Analysis, Microsoft Excel, Marketing, Process Improvement, Marketing Management, Inventory Management, Financial Analysis, Strategic Planning, Access, Budgets, Lean Six Sigma, Supply Chain..., Supply Chain Operations, Demand Supply Planning, Supply Chain Consulting, Supply Management, Logistics Management, International Logistics, Distribution Logistics, Global Logistics, Distribution Center...
Education
Virginia Polytechnic Institute and State University 2008 — 2010
MBA, Organization Management and Strategy
Syracuse University - Martin J. Whitman School of Management 2005 — 2007
BS, Supply Chain Management and Marketing Management
Syracuse University - Martin J. Whitman School of Management 2005 — 2007
Bachelor's Degree, Logistics, Materials, and Supply Chain Management, Marketing Management
Pace University 2003 — 2005
Marketing
Jennifer Shifflett-Grillmeier Jennifer Shifflett-Grillmeier's N.E.W. Customer Service Companies, Inc Experience October 2012 - September 2013
Job Experienced Customer Service Representative
Industry Consumer Services
Experience
NexRep, LLC October 2013 - May 2014
N.E.W. Customer Service Companies, Inc October 2012 - September 2013
Sykes Enterprises, Inc. August 2011 - September 2012
CenturyLink August 2010 - May 2011
Skills
Typing, Customer Service, Computer Literate, one call resolution, Data Entry, Customer Retention, Sensitive Information, Technical Support, Customer Support, Customer Service..., Invoicing, Call Centers, Cashiering, Microsoft Word, Customer Satisfaction, Time Management, PowerPoint, Sales, Teamwork
Education
Sinclair Community College 2014 — 2016
Associate’s Degree, Liberal Arts and Sciences, General Studies and Humanities
NexRep, LLC October 2013 - May 2014
N.E.W. Customer Service Companies, Inc October 2012 - September 2013
Sykes Enterprises, Inc. August 2011 - September 2012
CenturyLink August 2010 - May 2011
Skills
Typing, Customer Service, Computer Literate, one call resolution, Data Entry, Customer Retention, Sensitive Information, Technical Support, Customer Support, Customer Service..., Invoicing, Call Centers, Cashiering, Microsoft Word, Customer Satisfaction, Time Management, PowerPoint, Sales, Teamwork
Education
Sinclair Community College 2014 — 2016
Associate’s Degree, Liberal Arts and Sciences, General Studies and Humanities
Bobby McElhaney's N.E.W. Customer Service Companies, Inc Experience April 2004 - April 2006
Job Account Protection Specialist at American Express
Industry Financial Services
Experience
American Express November 2014 - Present
PayPal Credit October 2012 - November 2014
ProWireless June 2010 - September 2011
Sterling Savings Bank August 2009 - July 2010
U.S. Cellular April 2006 - February 2007
N.E.W. Customer Service Companies, Inc April 2004 - April 2006
Sykes September 2001 - July 2003
Skills
Soft Skills, Cash Management, Customer Service, Escalation Resolution, Customer Escalation..., Ten Key, Phone Skills, Phone Etiquette, Face-to-face, Face to Face Sales, Training, Event Management, Computer Maintenance, Computer Proficiency, Telephone Skills, Customer Experience, Call Centers, Analysis, Sales, Technical Support, Customer Support
Education
New Charter University 2012 — 2014
Business Administration and Management, General
Klamath Community College
Business/Managerial
American Express November 2014 - Present
PayPal Credit October 2012 - November 2014
ProWireless June 2010 - September 2011
Sterling Savings Bank August 2009 - July 2010
U.S. Cellular April 2006 - February 2007
N.E.W. Customer Service Companies, Inc April 2004 - April 2006
Sykes September 2001 - July 2003
Skills
Soft Skills, Cash Management, Customer Service, Escalation Resolution, Customer Escalation..., Ten Key, Phone Skills, Phone Etiquette, Face-to-face, Face to Face Sales, Training, Event Management, Computer Maintenance, Computer Proficiency, Telephone Skills, Customer Experience, Call Centers, Analysis, Sales, Technical Support, Customer Support
Education
New Charter University 2012 — 2014
Business Administration and Management, General
Klamath Community College
Business/Managerial
Christina Caston Christina Caston's N.E.W. Customer Service Companies, Inc Experience 2008 - 2010
Job Pharmacy Technician
Industry Pharmaceuticals
Experience
Macy's October 2014 - March 2015
Stellar January 2014 - October 2014
Barnes & Noble College 2010 - 2013
N.E.W. Customer Service Companies, Inc 2008 - 2010
Skills
Customer Service, Customer-focused Service, Goal Oriented, Goal Setting, Order Processing, Technical Support, Forward Planning, Inventory Management, Data Entry, Cashiering, Cash Management, Computer Proficiency, Telephone Skills, Sales Operations, Employee Training, Time Management, Great Motivator, Customer Support, Professional..., Public Speaking, Business Correspondence, Retail Buying, Textbooks, Delegation, Friendly Personality, Professional Writing, Highly Organized &..., Inventory Accuracy, Leadership Development, Team Leadership, Coaching
Education
Midwestern State University 2009 — 2011
Bachelor of Arts (BA), Psychology
Vernon College 2007 — 2009
Psychology
Queen Mary, U. of London
Macy's October 2014 - March 2015
Stellar January 2014 - October 2014
Barnes & Noble College 2010 - 2013
N.E.W. Customer Service Companies, Inc 2008 - 2010
Skills
Customer Service, Customer-focused Service, Goal Oriented, Goal Setting, Order Processing, Technical Support, Forward Planning, Inventory Management, Data Entry, Cashiering, Cash Management, Computer Proficiency, Telephone Skills, Sales Operations, Employee Training, Time Management, Great Motivator, Customer Support, Professional..., Public Speaking, Business Correspondence, Retail Buying, Textbooks, Delegation, Friendly Personality, Professional Writing, Highly Organized &..., Inventory Accuracy, Leadership Development, Team Leadership, Coaching
Education
Midwestern State University 2009 — 2011
Bachelor of Arts (BA), Psychology
Vernon College 2007 — 2009
Psychology
Queen Mary, U. of London
Bridget Coogle's N.E.W. Customer Service Companies, Inc Experience August 2011 - August 2012
Job Bridget Coogle Photography
Industry Consumer Services
Experience
Bridget Coogle Photography August 1997 - Present
The Work At Home Solutions October 2012 - January 2015
AT&T Authorized Retailer 2015 - 2015
AT&T Authorized Retailer 2015 - 2015
N.E.W. Customer Service Companies, Inc August 2011 - August 2012
AT&T Mobility 2012 - 2012
Afni September 2001 - July 2008
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Team Building, Strategic Planning, PowerPoint, Public Speaking, Digital Photography, Portrait Photography, Wedding Photography, Studio Photography, Fine Art Photography, Travel Photography, Salesforce.com, Oracle Applications, Web Design, Graphic Design, Portraits, Weddings, Photos, Customer Service, Photography, Social Media, Customer Satisfaction, Photoshop, Social Networking
Education
The Art Institute of Pittsburgh-Online Division 2012 — 2015
Associate of Arts (A.A.), Photography, B
Western Kentucky University 1998 — 2001
Bachelor's degree, Psychology
Warren East High School 1994 — 1998
College/University Preparatory and Advanced High School/Secondary Diploma Program
Bridget Coogle Photography August 1997 - Present
The Work At Home Solutions October 2012 - January 2015
AT&T Authorized Retailer 2015 - 2015
AT&T Authorized Retailer 2015 - 2015
N.E.W. Customer Service Companies, Inc August 2011 - August 2012
AT&T Mobility 2012 - 2012
Afni September 2001 - July 2008
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Team Building, Strategic Planning, PowerPoint, Public Speaking, Digital Photography, Portrait Photography, Wedding Photography, Studio Photography, Fine Art Photography, Travel Photography, Salesforce.com, Oracle Applications, Web Design, Graphic Design, Portraits, Weddings, Photos, Customer Service, Photography, Social Media, Customer Satisfaction, Photoshop, Social Networking
Education
The Art Institute of Pittsburgh-Online Division 2012 — 2015
Associate of Arts (A.A.), Photography, B
Western Kentucky University 1998 — 2001
Bachelor's degree, Psychology
Warren East High School 1994 — 1998
College/University Preparatory and Advanced High School/Secondary Diploma Program
David Foltz David Foltz's N.E.W. Customer Service Companies, Inc Experience April 2008 - August 2009
Job Product Information Programmer at JeldWen
Industry Computer Software
Experience
Jeld-Wen July 2013 - Present
N.E.W. Customer Service Companies, Inc April 2008 - August 2009
Skills
C++, Object Oriented Design, Visual Studio, Java, Android, Android Development, Android SDK, Software Documentation, Game Development, Object Oriented Software, Scrum, C++ Language, Agile Application..., GUI development, Design Patterns, Software Design Patterns, Computer Science, Algorithms, Dependable Team Player, Eclipse, Customer Service, Web Development, Managing Database, C#
Education
Oregon Institute of Technology 2009 — 2013
Bachelor of Science (BS), Computer Software Engineering
Jeld-Wen July 2013 - Present
N.E.W. Customer Service Companies, Inc April 2008 - August 2009
Skills
C++, Object Oriented Design, Visual Studio, Java, Android, Android Development, Android SDK, Software Documentation, Game Development, Object Oriented Software, Scrum, C++ Language, Agile Application..., GUI development, Design Patterns, Software Design Patterns, Computer Science, Algorithms, Dependable Team Player, Eclipse, Customer Service, Web Development, Managing Database, C#
Education
Oregon Institute of Technology 2009 — 2013
Bachelor of Science (BS), Computer Software Engineering
Erica Gates Erica Gates's N.E.W. Customer Service Companies, Inc Experience July 2010 - January 2012
Job
Industry
Experience
N.E.W. Customer Service Companies, Inc July 2010 - January 2012
Sheetz July 2009 - July 2010
Uncle Phil's General Store January 2006 - June 2009
Skills
Management, Microsoft Word, Research, PowerPoint, Sales, Leadership, Training, Photoshop, Communication
Education
Pennsylvania Highlands Community College 2014 — 2015
Diploma, Medical Insurance Coding Specialist/Coder, 3.5 GPA
N.E.W. Customer Service Companies, Inc July 2010 - January 2012
Sheetz July 2009 - July 2010
Uncle Phil's General Store January 2006 - June 2009
Skills
Management, Microsoft Word, Research, PowerPoint, Sales, Leadership, Training, Photoshop, Communication
Education
Pennsylvania Highlands Community College 2014 — 2015
Diploma, Medical Insurance Coding Specialist/Coder, 3.5 GPA
Danica Atkins Danica Atkins's N.E.W. Customer Service Companies, Inc Experience August 2009 - February 2010
Job Photographer at Talon Photography
Industry Photography
Experience
Talon Photography February 2013 - Present
Dollar General October 2010 - July 2011
N.E.W. Customer Service Companies, Inc August 2009 - February 2010
Skills
Employee Training, Management, Cash Management, Cashiering, Team Leadership, Teamwork, Microsoft Word, Microsoft Excel, Customer Service, Restaurants, Typing
Education
The Art Institute of Pittsburgh-Online Division 2011 — 2014
Associate of Science (A.S.), Photography
Talon Photography February 2013 - Present
Dollar General October 2010 - July 2011
N.E.W. Customer Service Companies, Inc August 2009 - February 2010
Skills
Employee Training, Management, Cash Management, Cashiering, Team Leadership, Teamwork, Microsoft Word, Microsoft Excel, Customer Service, Restaurants, Typing
Education
The Art Institute of Pittsburgh-Online Division 2011 — 2014
Associate of Science (A.S.), Photography
Andrew McMahon Andrew McMahon's N.E.W. Customer Service Companies, Inc Experience August 2011 - January 2013
Job Director, Product Management Search and Local Data at MapQuest
Industry Internet
Experience
MapQuest January 2013 - Present
N.E.W. Customer Service Companies, Inc August 2011 - January 2013
SeniorChecked April 2010 - August 2011
AOL October 2007 - April 2010
AOL August 1999 - October 2007
R.H. Donnelley (now Dex Media) September 1996 - August 1999
R.H. Donnelley (now Dex Media) February 1994 - September 1996
R.H. Donnelley (now Dex Media) May 1990 - February 1994
WTYO-AM January 1987 - March 1990
Skills
SEO, Data Analysis, Product Management, Mobile Devices, Product Marketing, Web Analytics, Digital Media, Analytics, Competitive Analysis, Online Advertising, User Experience, Agile Project Management, E-commerce, Web Services, Strategic Partnerships, Product Development, Program Management, Salesforce.com, Start-ups, Integrated Marketing, Web Project Management, Digital Strategy, Marketing, Management, Advertising
Education
Rowan University 1983 — 1988
BA, Communications - Radio/TV/Film
Decker Communications 1998 — 1998
Certificate, Effective Communicating
MapQuest January 2013 - Present
N.E.W. Customer Service Companies, Inc August 2011 - January 2013
SeniorChecked April 2010 - August 2011
AOL October 2007 - April 2010
AOL August 1999 - October 2007
R.H. Donnelley (now Dex Media) September 1996 - August 1999
R.H. Donnelley (now Dex Media) February 1994 - September 1996
R.H. Donnelley (now Dex Media) May 1990 - February 1994
WTYO-AM January 1987 - March 1990
Skills
SEO, Data Analysis, Product Management, Mobile Devices, Product Marketing, Web Analytics, Digital Media, Analytics, Competitive Analysis, Online Advertising, User Experience, Agile Project Management, E-commerce, Web Services, Strategic Partnerships, Product Development, Program Management, Salesforce.com, Start-ups, Integrated Marketing, Web Project Management, Digital Strategy, Marketing, Management, Advertising
Education
Rowan University 1983 — 1988
BA, Communications - Radio/TV/Film
Decker Communications 1998 — 1998
Certificate, Effective Communicating
Mike Arrowsmith's N.E.W. Customer Service Companies, Inc Experience May 2011 - August 2011
Job Account Executive Advertising and Marketing Communications Sage Communications
Industry Marketing and Advertising
Experience
Sage Communications June 2014 - Present
White 64 (Formerly White+Partners) January 2014 - April 2014
TMP Government October 2011 - December 2013
N.E.W. Customer Service Companies, Inc May 2011 - August 2011
ESPN May 2010 - August 2010
Skills
Advertising, Online Advertising, Media Planning, Copywriting, Marketing, Internal Communications, Media Buying, Digital Media, Creative Direction, Public Relations, Social Media Marketing, Integrated Marketing, Social Media, Account Management, SEM, CRM, Facebook, Digital Strategy, Graphic Design, Event Planning, Marketing Communications, Interactive Marketing, Interactive Advertising, Strategy, Editing, Media Relations, Social Networking, Email Marketing, Project Management, Analytics, Digital Marketing, Direct Marketing, Broadcast, Media Analysis, Personal Training, Client Services
Education
Radford University, Class of 2011 2009 — 2011
B.A, Media Studies; Advertising
Radford University 2007 — 2011
Bachelor of Arts, Media Studies: Advertising
Stone Bridge High School 2003 — 2007
Sage Communications June 2014 - Present
White 64 (Formerly White+Partners) January 2014 - April 2014
TMP Government October 2011 - December 2013
N.E.W. Customer Service Companies, Inc May 2011 - August 2011
ESPN May 2010 - August 2010
Skills
Advertising, Online Advertising, Media Planning, Copywriting, Marketing, Internal Communications, Media Buying, Digital Media, Creative Direction, Public Relations, Social Media Marketing, Integrated Marketing, Social Media, Account Management, SEM, CRM, Facebook, Digital Strategy, Graphic Design, Event Planning, Marketing Communications, Interactive Marketing, Interactive Advertising, Strategy, Editing, Media Relations, Social Networking, Email Marketing, Project Management, Analytics, Digital Marketing, Direct Marketing, Broadcast, Media Analysis, Personal Training, Client Services
Education
Radford University, Class of 2011 2009 — 2011
B.A, Media Studies; Advertising
Radford University 2007 — 2011
Bachelor of Arts, Media Studies: Advertising
Stone Bridge High School 2003 — 2007
Brandon Avallone Brandon Avallone's N.E.W. Customer Service Companies, Inc Experience January 2008 - October 2009
Job Looking for opportunities at any company
Industry Retail
Experience
Afni April 2012 - Present
MetroPCS 2010 - January 2012
Forever 21 January 2010 - April 2011
N.E.W. Customer Service Companies, Inc January 2008 - October 2009
Education
Santa Fe Community College 2011 — 2013
2013 graduate, Politics, International affairs, Sophmore
Afni April 2012 - Present
MetroPCS 2010 - January 2012
Forever 21 January 2010 - April 2011
N.E.W. Customer Service Companies, Inc January 2008 - October 2009
Education
Santa Fe Community College 2011 — 2013
2013 graduate, Politics, International affairs, Sophmore
Javier Miranda, MBA, PMP Javier Miranda, MBA, PMP's N.E.W. Customer Service Companies, Inc Experience April 2007 - November 2011
Job Sr. Project Manager
Industry Consumer Services
Experience
Xerox November 2011 - Present
N.E.W. Customer Service Companies, Inc April 2007 - November 2011
Skills
LSS, PMP, MBA, Systems Thinking, Project Management, Proposal Generation, RFP, Software Project..., Operations Management, International Project..., International Logistics, Spanish, English, Cost Planning, Process Improvement, Business Process Design, ISO 9001 QMS, Cross-functional Team..., Business Analysis, CSSGB, Management, MS Project, PMO, Business Process..., Outsourcing, Program Management, Call Centers, Agile Project Management, Integration, Resource Management, SDLC, Business Process, CRM, Requirements Analysis, IT Strategy
Education
Villanova University 2005 — 2007
MBA, Executive MBA Program
University of Baltimore
B.S., International Business Administration
University of Maryland Baltimore County 2009 — 2009
PMP Certification Exam Preparation Training
Xerox November 2011 - Present
N.E.W. Customer Service Companies, Inc April 2007 - November 2011
Skills
LSS, PMP, MBA, Systems Thinking, Project Management, Proposal Generation, RFP, Software Project..., Operations Management, International Project..., International Logistics, Spanish, English, Cost Planning, Process Improvement, Business Process Design, ISO 9001 QMS, Cross-functional Team..., Business Analysis, CSSGB, Management, MS Project, PMO, Business Process..., Outsourcing, Program Management, Call Centers, Agile Project Management, Integration, Resource Management, SDLC, Business Process, CRM, Requirements Analysis, IT Strategy
Education
Villanova University 2005 — 2007
MBA, Executive MBA Program
University of Baltimore
B.S., International Business Administration
University of Maryland Baltimore County 2009 — 2009
PMP Certification Exam Preparation Training
Mike Dhaliwal Mike Dhaliwal's N.E.W. Customer Service Companies, Inc Experience 2000 - 2001
Job Desktop Support Supervisor at Intersections Inc.
Industry Financial Services
Experience
Intersections Inc. December 2012 - Present
State of New Mexico November 2011 - December 2012
Santa Fe Natural Tobacco Company 2008 - 2011
Intersections Inc. 2005 - 2008
AOL 2004 - 2005
MCI Corporation 2003 - 2004
Highland Beef Farms 2002 - 2003
Capital One 2001 - 2002
N.E.W. Customer Service Companies, Inc 2000 - 2001
United States Marine Corps 1995 - 1999
Skills
Active Directory, Servers, Windows Server, Troubleshooting, Help Desk Support, Security, Software Documentation, Hardware, XP, Technical Support, VPN, Networking, Customer Support, Operating Systems, HP, Management, Information Technology, Desktop Administration, Superior Client Service, Disaster Recovery, Data Center, Windows, Software Installation, Laptops, Printers, Project Management, IT Management, Windows 7, Virtualization, SharePoint, Visio, Computer Hardware, BMC Remedy
Education
Northern Virginia Community College 2000 — 2001
A+ Certified Repair Technician, Information Technology
Intersections Inc. December 2012 - Present
State of New Mexico November 2011 - December 2012
Santa Fe Natural Tobacco Company 2008 - 2011
Intersections Inc. 2005 - 2008
AOL 2004 - 2005
MCI Corporation 2003 - 2004
Highland Beef Farms 2002 - 2003
Capital One 2001 - 2002
N.E.W. Customer Service Companies, Inc 2000 - 2001
United States Marine Corps 1995 - 1999
Skills
Active Directory, Servers, Windows Server, Troubleshooting, Help Desk Support, Security, Software Documentation, Hardware, XP, Technical Support, VPN, Networking, Customer Support, Operating Systems, HP, Management, Information Technology, Desktop Administration, Superior Client Service, Disaster Recovery, Data Center, Windows, Software Installation, Laptops, Printers, Project Management, IT Management, Windows 7, Virtualization, SharePoint, Visio, Computer Hardware, BMC Remedy
Education
Northern Virginia Community College 2000 — 2001
A+ Certified Repair Technician, Information Technology
Amy Khan Amy Khan's N.E.W. Customer Service Companies, Inc Experience January 2008 - August 2010
Job Sr. Manager, Talent Acquisition at McCormick & Company
Industry Human Resources
Experience
McCormick & Company September 2015 - Present
Under Armour April 2014 - September 2015
Gap Inc. July 2013 - April 2014
Gap Inc. February 2012 - July 2013
KPMG May 2011 - February 2012
Nelson Family of Companies February 2011 - May 2011
Nelson Family of Companies August 2010 - February 2011
N.E.W. Customer Service Companies, Inc January 2008 - August 2010
HRi June 2007 - December 2007
Gap Inc June 2006 - August 2006
Skills
Technical Recruiting, Hiring, College Recruiting, Client Services, Recruiting, Applicant Tracking..., Talent Management, Financial Services, Marketing, Talent Acquisition, Onboarding, Employee Relations, Human Resources, Networking, Strategy, Start-ups, Executive Search, Taleo, Cold Calling, Interviews, Management, Contract Recruitment, Sourcing, Time Management, Job Descriptions, Temporary Placement, SDLC, Internet Recruiting, Consulting
Education
James Madison University
Bachelors, Psychology
McCormick & Company September 2015 - Present
Under Armour April 2014 - September 2015
Gap Inc. July 2013 - April 2014
Gap Inc. February 2012 - July 2013
KPMG May 2011 - February 2012
Nelson Family of Companies February 2011 - May 2011
Nelson Family of Companies August 2010 - February 2011
N.E.W. Customer Service Companies, Inc January 2008 - August 2010
HRi June 2007 - December 2007
Gap Inc June 2006 - August 2006
Skills
Technical Recruiting, Hiring, College Recruiting, Client Services, Recruiting, Applicant Tracking..., Talent Management, Financial Services, Marketing, Talent Acquisition, Onboarding, Employee Relations, Human Resources, Networking, Strategy, Start-ups, Executive Search, Taleo, Cold Calling, Interviews, Management, Contract Recruitment, Sourcing, Time Management, Job Descriptions, Temporary Placement, SDLC, Internet Recruiting, Consulting
Education
James Madison University
Bachelors, Psychology
Todd Trumpower Todd Trumpower's N.E.W. Customer Service Companies, Inc Experience January 2013 - Present
Job Manager, IS Quality Assurance at Asurion / N.E.W. Customer Service Companies, Inc
Industry Marketing and Advertising
Experience
N.E.W. Customer Service Companies, Inc January 2013 - Present
N.E.W. Customer Service Companies, Inc January 2008 - Present
N.E.W. Customer Service Companies, Inc January 2008 - February 2011
TPI Group Inc. April 2007 - November 2007
Mason Hirst Inc. May 2005 - April 2007
KCR Digital Printing and Imaging November 1997 - July 2004
Skills
Cross-functional Team..., Vendor Management, Process Improvement, Operations Management, Team Building, Call Center, Team Leadership, Strategic Planning, Product Management, Leadership, Project Management, Customer Satisfaction, Customer Service, Budgets, Change Management, Program Management, Account Management, Customer Experience, Business Analysis, Quality Assurance, CRM
Education
Radford University 1993 — 1996
N.E.W. Customer Service Companies, Inc January 2013 - Present
N.E.W. Customer Service Companies, Inc January 2008 - Present
N.E.W. Customer Service Companies, Inc January 2008 - February 2011
TPI Group Inc. April 2007 - November 2007
Mason Hirst Inc. May 2005 - April 2007
KCR Digital Printing and Imaging November 1997 - July 2004
Skills
Cross-functional Team..., Vendor Management, Process Improvement, Operations Management, Team Building, Call Center, Team Leadership, Strategic Planning, Product Management, Leadership, Project Management, Customer Satisfaction, Customer Service, Budgets, Change Management, Program Management, Account Management, Customer Experience, Business Analysis, Quality Assurance, CRM
Education
Radford University 1993 — 1996
Molly Vergales's N.E.W. Customer Service Companies, Inc Experience January 1989 - April 2000
Job VP, Sales Finance at One Call Care Management
Industry Medical Devices
Experience
MSC Care Management November 2009 - Present
Express Scripts July 2008 - November 2009
Medical Services Company September 2004 - July 2008
Lenscrafters September 2002 - June 2003
N.E.W. Customer Service Companies, Inc January 1989 - April 2000
Skills
Account Management, Process Improvement, Managed Care, Budgets, Financial Analysis, Workers Compensation, Claim, Healthcare, Pharmacy Benefit..., Sales, Insurance, Medicare, Training, Finance, Pricing, Provider Relations, Executive Management, Employee Benefits, Cross-functional Team..., Health Insurance, Contract Negotiation, Forecasting, Strategic Planning, Medicaid, Healthcare Industry, HIPAA, Risk Management, Leadership, Sales Operations, Analysis, Team Building, Medical Devices, Mergers & Acquisitions, Sales Management, Management
Education
The University of Akron
BS, Accounting
MSC Care Management November 2009 - Present
Express Scripts July 2008 - November 2009
Medical Services Company September 2004 - July 2008
Lenscrafters September 2002 - June 2003
N.E.W. Customer Service Companies, Inc January 1989 - April 2000
Skills
Account Management, Process Improvement, Managed Care, Budgets, Financial Analysis, Workers Compensation, Claim, Healthcare, Pharmacy Benefit..., Sales, Insurance, Medicare, Training, Finance, Pricing, Provider Relations, Executive Management, Employee Benefits, Cross-functional Team..., Health Insurance, Contract Negotiation, Forecasting, Strategic Planning, Medicaid, Healthcare Industry, HIPAA, Risk Management, Leadership, Sales Operations, Analysis, Team Building, Medical Devices, Mergers & Acquisitions, Sales Management, Management
Education
The University of Akron
BS, Accounting
Kerilynn Daniels's N.E.W. Customer Service Companies, Inc Experience July 2002 - July 2005
Job Accounts Assistant at Loudoun County Government
Industry Government Administration
Experience
Loudoun County Government November 2007 - August 2009
GAP Solutions, Inc. May 2006 - October 2007
N.E.W. Customer Service Companies, Inc July 2002 - July 2005
Education
Northern Virginia Community College 2000 — 2009
General Education, Moving to ODU for Elem. Edu.
Cortez High School 1994 — 1998
Loudoun County Government November 2007 - August 2009
GAP Solutions, Inc. May 2006 - October 2007
N.E.W. Customer Service Companies, Inc July 2002 - July 2005
Education
Northern Virginia Community College 2000 — 2009
General Education, Moving to ODU for Elem. Edu.
Cortez High School 1994 — 1998
Jim Drossos's N.E.W. Customer Service Companies, Inc Experience September 2011 - Present
Job Regional Installation Manager at Asurion Customer Service Companies, Inc
Industry Consumer Electronics
Experience
N.E.W. Customer Service Companies, Inc September 2011 - Present
Tweeter Opco May 2004 - November 2008
Sound and Vision of Orland Park, IL April 1996 - April 2004
Skills
New Business Development, Troubleshooting, Home Theater, Consumer Electronics, Leadership, Sales Management, Customer Satisfaction, Sales, Coaching, Management, Home Automation, Lighting Control, Crestron, Product Marketing, Customer Service, Training, Account Management, Digital Signage, Retail, Sales Operations, Software Installation, Electronics, Product Management, Direct Sales, Cross-functional Team..., Sales Process, Telecommunications, Product Development, Key Account Management, Inventory Management, Team Building, Salesforce.com, P&L Management, B2B, Merchandising, Customer Retention, Business Development, Integration, Projectors, Team Leadership, Networking, Operations Management, Store Management, Income Statement, Trade Shows, Customer Experience, Forecasting, Solution Selling, Wireless
Education
Purdue University Calumet 1982 — 1988
N.E.W. Customer Service Companies, Inc September 2011 - Present
Tweeter Opco May 2004 - November 2008
Sound and Vision of Orland Park, IL April 1996 - April 2004
Skills
New Business Development, Troubleshooting, Home Theater, Consumer Electronics, Leadership, Sales Management, Customer Satisfaction, Sales, Coaching, Management, Home Automation, Lighting Control, Crestron, Product Marketing, Customer Service, Training, Account Management, Digital Signage, Retail, Sales Operations, Software Installation, Electronics, Product Management, Direct Sales, Cross-functional Team..., Sales Process, Telecommunications, Product Development, Key Account Management, Inventory Management, Team Building, Salesforce.com, P&L Management, B2B, Merchandising, Customer Retention, Business Development, Integration, Projectors, Team Leadership, Networking, Operations Management, Store Management, Income Statement, Trade Shows, Customer Experience, Forecasting, Solution Selling, Wireless
Education
Purdue University Calumet 1982 — 1988
Laura Terry's N.E.W. Customer Service Companies, Inc Experience October 2004 - April 2010
Job Sr. Human Resources Business Partner at RockTenn Company
Industry Insurance
Experience
Rock-Tenn Company October 2012 - Present
Willis April 2010 - October 2012
N.E.W. Customer Service Companies, Inc October 2004 - April 2010
Skills
Employee Relations, Performance Management, Employee Benefits, Human Resources, Talent Acquisition, Coaching, Training, Change Management, Employment Law, HRIS, Organizational..., Leadership, Talent Management, Personnel Management, Strategy, Payroll, Management, Succession Planning, Benefits Administration, Organizational Design, Organizational..., Onboarding, FMLA, Employee Engagement
Education
University of Florida
Bachelor's
University of Georgia
Master's, Human Resources & Org Development
Rock-Tenn Company October 2012 - Present
Willis April 2010 - October 2012
N.E.W. Customer Service Companies, Inc October 2004 - April 2010
Skills
Employee Relations, Performance Management, Employee Benefits, Human Resources, Talent Acquisition, Coaching, Training, Change Management, Employment Law, HRIS, Organizational..., Leadership, Talent Management, Personnel Management, Strategy, Payroll, Management, Succession Planning, Benefits Administration, Organizational Design, Organizational..., Onboarding, FMLA, Employee Engagement
Education
University of Florida
Bachelor's
University of Georgia
Master's, Human Resources & Org Development
Jeb Sophia's N.E.W. Customer Service Companies, Inc Experience August 2011 - Present
Job Director, Pricing at Asurion
Industry Consumer Services
Experience
Asurion March 2014 - Present
N.E.W. Customer Service Companies, Inc August 2011 - Present
N.E.W. Customer Service Companies, Inc 2010 - August 2011
N.E.W. Customer Service Companies, Inc 2006 - 2009
N.E.W. Customer Service Companies, Inc 2005 - 2006
French Country Living 2002 - 2004
Skills
Cross-functional Team..., Accounting, Pricing, Forecasting, Program Management, Management, Process Improvement, Financial Analysis, Vendor Management
Education
University of Maryland - Robert H. Smith School of Business
MBA, Finance
University of Virginia
BA, Economics & Psychology
Asurion March 2014 - Present
N.E.W. Customer Service Companies, Inc August 2011 - Present
N.E.W. Customer Service Companies, Inc 2010 - August 2011
N.E.W. Customer Service Companies, Inc 2006 - 2009
N.E.W. Customer Service Companies, Inc 2005 - 2006
French Country Living 2002 - 2004
Skills
Cross-functional Team..., Accounting, Pricing, Forecasting, Program Management, Management, Process Improvement, Financial Analysis, Vendor Management
Education
University of Maryland - Robert H. Smith School of Business
MBA, Finance
University of Virginia
BA, Economics & Psychology
Leandra Jenkins's N.E.W. Customer Service Companies, Inc Experience May 2010 - September 2012
Job VP Process Improvement at WorldStrides
Industry Education Management
Experience
WorldStrides October 2014 - Present
Asurion September 2012 - October 2014
N.E.W. Customer Service Companies, Inc May 2010 - September 2012
N.E.W. Customer Service Companies, Inc May 2008 - April 2010
N.E.W. Customer Service Companies, Inc May 2006 - April 2008
N.E.W. Customer Service Companies, Inc May 2004 - April 2006
N.E.W. Customer Service Companies, Inc April 2003 - April 2004
VCampus Corporation May 2000 - March 2003
Skills
Call Center, Customer Experience, Customer Satisfaction, Cross-functional Team..., Call Centers, Vendor Management, Account Management, Process Improvement, Customer Service, Operations Management, Training, Product Management, P&L Management, Team Leadership, Program Management, Strategic Planning, Team Building, Leadership, Business Process..., Strategy, Forecasting, CRM
Education
Lafayette College 1996 — 2000
Bachelor of Arts (BA), Psychology
WorldStrides October 2014 - Present
Asurion September 2012 - October 2014
N.E.W. Customer Service Companies, Inc May 2010 - September 2012
N.E.W. Customer Service Companies, Inc May 2008 - April 2010
N.E.W. Customer Service Companies, Inc May 2006 - April 2008
N.E.W. Customer Service Companies, Inc May 2004 - April 2006
N.E.W. Customer Service Companies, Inc April 2003 - April 2004
VCampus Corporation May 2000 - March 2003
Skills
Call Center, Customer Experience, Customer Satisfaction, Cross-functional Team..., Call Centers, Vendor Management, Account Management, Process Improvement, Customer Service, Operations Management, Training, Product Management, P&L Management, Team Leadership, Program Management, Strategic Planning, Team Building, Leadership, Business Process..., Strategy, Forecasting, CRM
Education
Lafayette College 1996 — 2000
Bachelor of Arts (BA), Psychology
Yvonne Baker's N.E.W. Customer Service Companies, Inc Experience October 2008 - January 2014
Job Marketing Manager
Industry Consumer Services
Experience
Staples Advantage April 2015 - Present
N.E.W. Customer Service Companies, Inc October 2008 - January 2014
Warranty Corporation of America January 2004 - October 2008
Warranty Corporation of America January 2003 - January 2004
Warranty Corporation of America January 2002 - January 2003
Warranty Corporation of America January 2001 - January 2002
Warranty Corporation of America 1999 - 2001
Warranty Corporation of America 1997 - 1999
Atlanta Journal-Constitution 1996 - 1997
Warranty Corporation of America 1995 - 1996
Skills
Management, Cross-functional Team..., Process Improvement, Account Management, Marketing, Budgets, Leadership, Sales, Program Management, Strategic Planning, Customer Service, Call Centers, Product Management, Customer Retention, Team Leadership
Education
The University of Georgia
Journalism
Staples Advantage April 2015 - Present
N.E.W. Customer Service Companies, Inc October 2008 - January 2014
Warranty Corporation of America January 2004 - October 2008
Warranty Corporation of America January 2003 - January 2004
Warranty Corporation of America January 2002 - January 2003
Warranty Corporation of America January 2001 - January 2002
Warranty Corporation of America 1999 - 2001
Warranty Corporation of America 1997 - 1999
Atlanta Journal-Constitution 1996 - 1997
Warranty Corporation of America 1995 - 1996
Skills
Management, Cross-functional Team..., Process Improvement, Account Management, Marketing, Budgets, Leadership, Sales, Program Management, Strategic Planning, Customer Service, Call Centers, Product Management, Customer Retention, Team Leadership
Education
The University of Georgia
Journalism
Aaron Hutchison's N.E.W. Customer Service Companies, Inc Experience April 2011 - February 2014
Job Customer Experience Manager at Asurion
Industry Retail
Experience
Asurion March 2014 - Present
N.E.W. Customer Service Companies, Inc April 2011 - February 2014
Wal-Mart October 2008 - April 2011
Cooper Homes August 2001 - July 2008
Skills
Category Management, Retail, Forecasting, Merchandising, Inventory Management, Management, Income Statement, Strategic Planning, Analysis, Process Improvement, Budgets, Account Management, Marketing Strategy, Sales, Sales Management, Customer Satisfaction, Team Building, Competitive Analysis, P&L Management, Pricing, Cross-functional Team..., Leadership, Operations Management, Training, Profit, Sales Operations, Strategy, Store Management, Supply Chain Management, Logistics, CPFR, Customer Service, Inventory Control, Customer Insight, Purchasing, Customer Retention, Team Leadership, Product Development, New Business Development, Vendor Management, P&L
Education
University of the Witwatersrand 1997 — 2000
MSc, Anthropology / Anatomy
University of Arkansas at Fayetteville 1992 — 1996
BA, Anthropology
Asurion March 2014 - Present
N.E.W. Customer Service Companies, Inc April 2011 - February 2014
Wal-Mart October 2008 - April 2011
Cooper Homes August 2001 - July 2008
Skills
Category Management, Retail, Forecasting, Merchandising, Inventory Management, Management, Income Statement, Strategic Planning, Analysis, Process Improvement, Budgets, Account Management, Marketing Strategy, Sales, Sales Management, Customer Satisfaction, Team Building, Competitive Analysis, P&L Management, Pricing, Cross-functional Team..., Leadership, Operations Management, Training, Profit, Sales Operations, Strategy, Store Management, Supply Chain Management, Logistics, CPFR, Customer Service, Inventory Control, Customer Insight, Purchasing, Customer Retention, Team Leadership, Product Development, New Business Development, Vendor Management, P&L
Education
University of the Witwatersrand 1997 — 2000
MSc, Anthropology / Anatomy
University of Arkansas at Fayetteville 1992 — 1996
BA, Anthropology
Rich Wray's N.E.W. Customer Service Companies, Inc Experience January 2009 - November 2010
Job Senior System Administrator at Transaction Network Services
Industry Information Technology and Services
Experience
Transaction Network Services February 2015 - Present
Asurion November 2010 - February 2015
N.E.W. Customer Service Companies, Inc January 2009 - November 2010
N.E.W. Customer Service Companies, Inc May 2007 - February 2009
N.E.W. Customer Service Companies, Inc April 2005 - May 2007
CSC November 2003 - April 2005
GXS February 2003 - November 2003
Precision Response Corporation February 2001 - January 2003
Skills
Customer Satisfaction, Customer Service, Team Building, Call Center, Call Centers, Cross-functional Team..., Training, Troubleshooting, Leadership, Customer Experience, Inventory Management, Program Management, Product Management
Education
Digital Corporation 2000 — 2000
Certificate, Web Design
ICTS/NOVA 2000 — 2000
Certificate, Web Development and E-commerce
Northern Virginia Community College 1997 — 1999
Associate's degree, Computer Systems Networking and Telecommunications, GPA 3.3
Transaction Network Services February 2015 - Present
Asurion November 2010 - February 2015
N.E.W. Customer Service Companies, Inc January 2009 - November 2010
N.E.W. Customer Service Companies, Inc May 2007 - February 2009
N.E.W. Customer Service Companies, Inc April 2005 - May 2007
CSC November 2003 - April 2005
GXS February 2003 - November 2003
Precision Response Corporation February 2001 - January 2003
Skills
Customer Satisfaction, Customer Service, Team Building, Call Center, Call Centers, Cross-functional Team..., Training, Troubleshooting, Leadership, Customer Experience, Inventory Management, Program Management, Product Management
Education
Digital Corporation 2000 — 2000
Certificate, Web Design
ICTS/NOVA 2000 — 2000
Certificate, Web Development and E-commerce
Northern Virginia Community College 1997 — 1999
Associate's degree, Computer Systems Networking and Telecommunications, GPA 3.3
Rich Wray's N.E.W. Customer Service Companies, Inc Experience February 2009 - November 2010
Job PC Support/Executive Support Supervisor
Industry Information Technology and Services
Experience
Asurion April 2010 - Present
NEW Customer Service Companies, Inc. February 2009 - November 2010
N.E.W. Customer Service Companies, Inc May 2007 - February 2009
N.E.W. Customer Service Companies, Inc April 2005 - May 2007
CSC November 2003 - April 2005
GXS February 2003 - November 2003
Precision Response Corporation February 2001 - February 2003
Skills
Cross-functional Team..., Vendor Management, Call Centers, Business Analysis, Process Improvement, Technical Support, Call Center, Customer Satisfaction, SDLC, Training, Team Leadership, Customer Experience, CRM, Troubleshooting, Quality Assurance, Management
Education
Digital Corporation 2000 — 2000
Certificate, Web Design
ICTS/NOVA 2000 — 2000
Certificate, Web Development and E-commerce
Northern Virginia Community College 1997 — 1999
Associate's Degree, Computer Systems Networking and Telecommunications, GPA 3.3
Asurion April 2010 - Present
NEW Customer Service Companies, Inc. February 2009 - November 2010
N.E.W. Customer Service Companies, Inc May 2007 - February 2009
N.E.W. Customer Service Companies, Inc April 2005 - May 2007
CSC November 2003 - April 2005
GXS February 2003 - November 2003
Precision Response Corporation February 2001 - February 2003
Skills
Cross-functional Team..., Vendor Management, Call Centers, Business Analysis, Process Improvement, Technical Support, Call Center, Customer Satisfaction, SDLC, Training, Team Leadership, Customer Experience, CRM, Troubleshooting, Quality Assurance, Management
Education
Digital Corporation 2000 — 2000
Certificate, Web Design
ICTS/NOVA 2000 — 2000
Certificate, Web Development and E-commerce
Northern Virginia Community College 1997 — 1999
Associate's Degree, Computer Systems Networking and Telecommunications, GPA 3.3
Brad Largent's N.E.W. Customer Service Companies, Inc Experience April 2008 - Present
Job Business Manager at N.E.W. Customer Service Companies, Inc
Industry Financial Services
Experience
N.E.W. Customer Service Companies, Inc April 2008 - Present
Education
The University of Texas at Arlington 1992 — 1995
N.E.W. Customer Service Companies, Inc April 2008 - Present
Education
The University of Texas at Arlington 1992 — 1995
Rory Fellers's N.E.W. Customer Service Companies, Inc Experience August 2003 - April 2012
Job RTI Designer/Developer
Industry Consumer Services
Experience
Asurion April 2012 - Present
N.E.W. Customer Service Companies, Inc August 2003 - April 2012
Skills
Call Center, Customer Service, Team Building, Analysis, Business Analysis, Workforce Management, Process Optimization, Call Centers, Training, Process Improvement, Customer Satisfaction, IEX, Operations Management, Process Scheduler, Forecasting, Vendor Management, Performance Management, Customer Experience, CRM
Education
Post University 2011 — 2012
Bachelor of Science (B.S.), Computer Information Systems - Software Development
Montana State University-Bozeman
Industrial & Mgmt Engineering
Fairfield High School
HS Diploma, college prep
Carroll College
Math/Engineering
Asurion April 2012 - Present
N.E.W. Customer Service Companies, Inc August 2003 - April 2012
Skills
Call Center, Customer Service, Team Building, Analysis, Business Analysis, Workforce Management, Process Optimization, Call Centers, Training, Process Improvement, Customer Satisfaction, IEX, Operations Management, Process Scheduler, Forecasting, Vendor Management, Performance Management, Customer Experience, CRM
Education
Post University 2011 — 2012
Bachelor of Science (B.S.), Computer Information Systems - Software Development
Montana State University-Bozeman
Industrial & Mgmt Engineering
Fairfield High School
HS Diploma, college prep
Carroll College
Math/Engineering
Darrell Phillips's N.E.W. Customer Service Companies, Inc Experience 2003 - 2005
Job Senior Accountant at Voxant
Industry Accounting
Experience
Voxant March 2007 - August 2009
Grab Networks, Inc March 2007 - August 2009
N.E.W. Customer Service Companies February 2005 - March 2007
Premium Distributors, LLC December 2003 - February 2005
N.E.W. Customer Service Companies, Inc 2003 - 2005
Westcon Group August 2003 - December 2003
Crestline Hotels and Resorts April 2002 - August 2003
Engenia Software May 2000 - April 2002
Engenia Software 2000 - 2002
Lincoln Property Company August 1999 - May 2000
Education
Marymount University 1992 — 1997
Bachelor of Business Administration (B.B.A.), Accounting
Marymount University 1992 — 1997
Bachelor, Business Administration; Accounting
Northern Virginia Community College 1987 — 1992
Associate, Science; Business Administration
Voxant March 2007 - August 2009
Grab Networks, Inc March 2007 - August 2009
N.E.W. Customer Service Companies February 2005 - March 2007
Premium Distributors, LLC December 2003 - February 2005
N.E.W. Customer Service Companies, Inc 2003 - 2005
Westcon Group August 2003 - December 2003
Crestline Hotels and Resorts April 2002 - August 2003
Engenia Software May 2000 - April 2002
Engenia Software 2000 - 2002
Lincoln Property Company August 1999 - May 2000
Education
Marymount University 1992 — 1997
Bachelor of Business Administration (B.B.A.), Accounting
Marymount University 1992 — 1997
Bachelor, Business Administration; Accounting
Northern Virginia Community College 1987 — 1992
Associate, Science; Business Administration
Wesley Tyler's N.E.W. Customer Service Companies, Inc Experience October 2012 - July 2013
Job Field Worker at Loram
Industry Mechanical or Industrial Engineering
Experience
Loram August 2013 - Present
N.E.W. Customer Service Companies, Inc October 2012 - July 2013
Lodge Management Group May 2002 - April 2011
IIT Research Institute April 2001 - June 2003
IIT Research Institute March 2000 - April 2001
THK America, Inc. January 1998 - April 2000
THK America, Inc January 1998 - April 2000
Electronics Diversified Inc December 1996 - January 1998
Electronics Diversified Inc. December 1996 - January 1998
Skills
Engineering, Microsoft Office, AutoCAD, Manufacturing, Project Management, Microsoft Excel, Solidworks, Product Development, Lean Manufacturing, Microsoft Word, CAD, PowerPoint, Continuous Improvement, Mechanical Engineering, Six Sigma, Pro Engineer, Inventor
Education
Oregon Institute of Technology 1992 — 1996
Bachelor of Science (B.S.), Mechanical Engineering
Loram August 2013 - Present
N.E.W. Customer Service Companies, Inc October 2012 - July 2013
Lodge Management Group May 2002 - April 2011
IIT Research Institute April 2001 - June 2003
IIT Research Institute March 2000 - April 2001
THK America, Inc. January 1998 - April 2000
THK America, Inc January 1998 - April 2000
Electronics Diversified Inc December 1996 - January 1998
Electronics Diversified Inc. December 1996 - January 1998
Skills
Engineering, Microsoft Office, AutoCAD, Manufacturing, Project Management, Microsoft Excel, Solidworks, Product Development, Lean Manufacturing, Microsoft Word, CAD, PowerPoint, Continuous Improvement, Mechanical Engineering, Six Sigma, Pro Engineer, Inventor
Education
Oregon Institute of Technology 1992 — 1996
Bachelor of Science (B.S.), Mechanical Engineering
Jason Jongeling's N.E.W. Customer Service Companies, Inc Experience January 2010 - November 2012
Job ESC Analyst at Asurion
Industry Logistics and Supply Chain
Experience
Asurion November 2012 - Present
N.E.W. Customer Service Companies, Inc January 2010 - November 2012
Skills
Call Centers, Customer Service, Customer Satisfaction, Process Improvement, Operations Management, Team Building, Vendor Management, Management, Cross-functional Team..., Team Leadership, Project Management, Leadership, Training, Program Management, Customer Experience, Strategic Planning, Sales, Business Analysis, Troubleshooting, Microsoft Office, Call Center, Analysis
Education
Northwest Florida State College 2014 — 2016
Computer and Information Sciences and Support Services
Asurion November 2012 - Present
N.E.W. Customer Service Companies, Inc January 2010 - November 2012
Skills
Call Centers, Customer Service, Customer Satisfaction, Process Improvement, Operations Management, Team Building, Vendor Management, Management, Cross-functional Team..., Team Leadership, Project Management, Leadership, Training, Program Management, Customer Experience, Strategic Planning, Sales, Business Analysis, Troubleshooting, Microsoft Office, Call Center, Analysis
Education
Northwest Florida State College 2014 — 2016
Computer and Information Sciences and Support Services
Amir Siddique, PMP's N.E.W. Customer Service Companies, Inc Experience January 2008 - May 2011
Job Business Operations Manager at Asurion.
Industry Information Technology and Services
Experience
Asurion May 2011 - Present
N.E.W. Customer Service Companies, Inc January 2008 - May 2011
ServiceBench July 2007 - January 2008
Arbitron September 2006 - July 2007
Caterpillar April 2005 - September 2006
Skills
Quality Assurance, Vendor Management, Process Improvement, Cross-functional Team..., SDLC, Business Analysis, Training, Testing, Requirements Management, Team Management, Project Management, SQL, XML, Research, Data Analysis, PMP, Visio, Requirements Analysis, Software Project..., Business Process..., Program Management
Education
University of Maryland Baltimore County 2010 — 2010
PMP, Project Manager Professional
Towson University 2002 — 2004
Masters, Applied Information Technology
Towson University 1999 — 2001
Bachelors, Business Administration
ICB 1996 — 1998
Alexandra College
Asurion May 2011 - Present
N.E.W. Customer Service Companies, Inc January 2008 - May 2011
ServiceBench July 2007 - January 2008
Arbitron September 2006 - July 2007
Caterpillar April 2005 - September 2006
Skills
Quality Assurance, Vendor Management, Process Improvement, Cross-functional Team..., SDLC, Business Analysis, Training, Testing, Requirements Management, Team Management, Project Management, SQL, XML, Research, Data Analysis, PMP, Visio, Requirements Analysis, Software Project..., Business Process..., Program Management
Education
University of Maryland Baltimore County 2010 — 2010
PMP, Project Manager Professional
Towson University 2002 — 2004
Masters, Applied Information Technology
Towson University 1999 — 2001
Bachelors, Business Administration
ICB 1996 — 1998
Alexandra College
Amanda Queen's N.E.W. Customer Service Companies, Inc Experience August 1995 - September 1997
Job Manager, Customer Service at American Society of Civil Engineers
Industry Nonprofit Organization Management
Experience
American Society of Civil Engineers April 1998 - Present
N.E.W. Customer Service Companies, Inc August 1995 - September 1997
Skills
Social Media Marketing, Program Management, Nonprofits, Management, Microsoft Office, Public Speaking, Leadership Development, Training, Statistics, Trend Analysis, Quality Assurance, Association Management, Call Center Management, Organizational..., Research, Employee Relations, Performance Management, Leadership, Customer Service, Project Management, Budgets, Team Building, Project Planning, PowerPoint, Analysis, Microsoft Excel, Call Centers, Supervisory Skills, Strategic Planning, Fundraising, Community Outreach, Event Planning, Microsoft Word
Education
Learning Tree International 2009 — 2009
Critical Thinking and Creative Problem Solving
Northern Virginia Community College 1989 — 1990
General Studies
The George Washington University School of Medicine and Health Sciences
Emergency Medical Technology/Technician (EMT Paramedic)
American Society of Civil Engineers April 1998 - Present
N.E.W. Customer Service Companies, Inc August 1995 - September 1997
Skills
Social Media Marketing, Program Management, Nonprofits, Management, Microsoft Office, Public Speaking, Leadership Development, Training, Statistics, Trend Analysis, Quality Assurance, Association Management, Call Center Management, Organizational..., Research, Employee Relations, Performance Management, Leadership, Customer Service, Project Management, Budgets, Team Building, Project Planning, PowerPoint, Analysis, Microsoft Excel, Call Centers, Supervisory Skills, Strategic Planning, Fundraising, Community Outreach, Event Planning, Microsoft Word
Education
Learning Tree International 2009 — 2009
Critical Thinking and Creative Problem Solving
Northern Virginia Community College 1989 — 1990
General Studies
The George Washington University School of Medicine and Health Sciences
Emergency Medical Technology/Technician (EMT Paramedic)
Madhuri Nadikattu's N.E.W. Customer Service Companies, Inc Experience June 2008 - May 2012
Job Sr. Integration Developer at GateGourmet
Industry Consumer Services
Experience
American Psychological Association May 2012 - August 2014
N.E.W. Customer Service Companies, Inc June 2008 - May 2012
USDA-CSREES 2007 - 2008
Fannie Mae 2006 - 2007
Health and Family Services, Illinois 2004 - 2005
Skills
Oracle, SDLC, Requirements Analysis, XML, SQL, Software Project..., Microsoft SQL Server, Web Services, SOA, Java, Agile Methodologies, JavaScript, Web Development
Education
University of Illinois Springfield 2002 — 2004
University of Hyderabad 1999 — 2001
MBA
St.Anns High School
American Psychological Association May 2012 - August 2014
N.E.W. Customer Service Companies, Inc June 2008 - May 2012
USDA-CSREES 2007 - 2008
Fannie Mae 2006 - 2007
Health and Family Services, Illinois 2004 - 2005
Skills
Oracle, SDLC, Requirements Analysis, XML, SQL, Software Project..., Microsoft SQL Server, Web Services, SOA, Java, Agile Methodologies, JavaScript, Web Development
Education
University of Illinois Springfield 2002 — 2004
University of Hyderabad 1999 — 2001
MBA
St.Anns High School
Patrick Bruszewski's N.E.W. Customer Service Companies, Inc Experience April 2010 - October 2012
Job Manager at CGI
Industry Information Technology and Services
Experience
CGI October 2012 - Present
N.E.W. Customer Service Companies, Inc April 2010 - October 2012
CGI Federal June 2006 - March 2010
Skills
Enterprise Architecture, Requirements Analysis, Business Analysis, SQL, SDLC, XML, SOA, Requirements Gathering, Integration, Web Applications, PL/SQL, IT Strategy, Unix, Systems Analysis, Java, Linux, Java Enterprise Edition, Web Services, Business Intelligence, Databases, Oracle, Agile Methodologies, GlusterFS, Scrum
Education
Indiana University Bloomington 2002 — 2006
BS, Informatics
CGI October 2012 - Present
N.E.W. Customer Service Companies, Inc April 2010 - October 2012
CGI Federal June 2006 - March 2010
Skills
Enterprise Architecture, Requirements Analysis, Business Analysis, SQL, SDLC, XML, SOA, Requirements Gathering, Integration, Web Applications, PL/SQL, IT Strategy, Unix, Systems Analysis, Java, Linux, Java Enterprise Edition, Web Services, Business Intelligence, Databases, Oracle, Agile Methodologies, GlusterFS, Scrum
Education
Indiana University Bloomington 2002 — 2006
BS, Informatics
Sham Gatupa's N.E.W. Customer Service Companies, Inc Experience 2006 - 2008
Job eCommerce ArchitectOracle ATG Commerce & Endeca Commerce
Industry Retail
Experience
ACCO Brands May 2014 - Present
McFadyen Consulting 2008 - Present
Gordon Food Service June 2011 - October 2013
USPS November 2009 - March 2011
Dow Jones 2009 - 2009
N.E.W. Customer Service Companies, Inc 2006 - 2008
Futrend Technology Inc. 2004 - 2006
General Motors 1998 - 2005
Quantech Global Services 1997 - 2005
Skills
ATG Commerce, Java Enterprise Edition, Agile Methodologies, Integration Architecture, WebSphere MQ, Struts, Spring, Endeca, Weblogic, SOA, Web Services, J2EE Application..., JDBC, ATG, JBoss Application Server, JMS, Websphere, Scrum, EAI, Ant, E-commerce, Java, SDLC, Requirements Analysis
Education
University of New Orleans 1996 — 1997
M.S, Mechanical Engineering
Osmania University
Bachelor of Engineering (BEng), Mechanical Engineering
ACCO Brands May 2014 - Present
McFadyen Consulting 2008 - Present
Gordon Food Service June 2011 - October 2013
USPS November 2009 - March 2011
Dow Jones 2009 - 2009
N.E.W. Customer Service Companies, Inc 2006 - 2008
Futrend Technology Inc. 2004 - 2006
General Motors 1998 - 2005
Quantech Global Services 1997 - 2005
Skills
ATG Commerce, Java Enterprise Edition, Agile Methodologies, Integration Architecture, WebSphere MQ, Struts, Spring, Endeca, Weblogic, SOA, Web Services, J2EE Application..., JDBC, ATG, JBoss Application Server, JMS, Websphere, Scrum, EAI, Ant, E-commerce, Java, SDLC, Requirements Analysis
Education
University of New Orleans 1996 — 1997
M.S, Mechanical Engineering
Osmania University
Bachelor of Engineering (BEng), Mechanical Engineering
Brandon Dawson's N.E.W. Customer Service Companies, Inc Experience June 2004 - March 2006
Job Game programmer
Industry Computer Games
Experience
Wargaming.net March 2015 - Present
Zindagi Games March 2009 - March 2015
Left Field Productions March 2006 - March 2009
N.E.W. Customer Service Companies, Inc June 2004 - March 2006
Skills
ASP.NET, Game Development, PS3, Xbox 360, Video Games, Perforce, Lua
Education
Oregon Institute of Technology 1999 — 2004
BS Computer Software Engineering, Software, C++
Wargaming.net March 2015 - Present
Zindagi Games March 2009 - March 2015
Left Field Productions March 2006 - March 2009
N.E.W. Customer Service Companies, Inc June 2004 - March 2006
Skills
ASP.NET, Game Development, PS3, Xbox 360, Video Games, Perforce, Lua
Education
Oregon Institute of Technology 1999 — 2004
BS Computer Software Engineering, Software, C++
Roxana Olaguibel's N.E.W. Customer Service Companies, Inc Experience October 2005 - May 2009
Job Jr. Underwriting at N.E.W. Customer Service Companies, Inc
Industry Consumer Electronics
Experience
N.E.W. Customer Service Companies, Inc October 2005 - May 2009
E. Wong S.A.C January 1994 - March 2004
Education
Insurance Institute of Canada 2008 — 2009
CIP
Universidad del Pacífico (PE) 1995 — 1997
MBA
Universidad de Lima 1986 — 1992
Bachelor
N.E.W. Customer Service Companies, Inc October 2005 - May 2009
E. Wong S.A.C January 1994 - March 2004
Education
Insurance Institute of Canada 2008 — 2009
CIP
Universidad del Pacífico (PE) 1995 — 1997
MBA
Universidad de Lima 1986 — 1992
Bachelor
Ramesh Varanasi's N.E.W. Customer Service Companies, Inc Experience January 2005 - June 2005
Job President @ Havisha Inc
Industry Computer Software
Experience
IBM Global Services June 2005 - Present
N.E.W. Customer Service Companies, Inc January 2005 - June 2005
Education
The University of Memphis 2000 — 2003
M.S, Industrial and Systems Engineering
Jawaharlal Nehru Technological University 1996 — 2000
B.Tech, Mechanical Engineering
IBM Global Services June 2005 - Present
N.E.W. Customer Service Companies, Inc January 2005 - June 2005
Education
The University of Memphis 2000 — 2003
M.S, Industrial and Systems Engineering
Jawaharlal Nehru Technological University 1996 — 2000
B.Tech, Mechanical Engineering
Pattie Presley's N.E.W. Customer Service Companies, Inc Experience 2006 - 2009
Job Accounting Professional
Industry Accounting
Experience
N.E.W. Customer Service Companies, Inc 2006 - 2009
Warranty Corporation of America 2006 - 2009
RaceTrac Petroleum 1988 - 2001
Skills
Microsoft Excel, General Ledger, Financial Reporting, Report Writing, J D Edwards, FRx, Great Plains Software, Payroll, Payroll Taxes, Sales Tax, Microsoft Word, Accounting, Financial Analysis, Financial Accounting, Internal Controls, Auditing, GAAP, Account Reconciliation, Financial Statements, Variance Analysis, Mas 90, Process Improvement, Journal Entries, Accruals, Fixed Assets, Monthly Close, Bank Reconciliation, Ledger, Budgets, Balance, CPA, Outlook, Consolidation, Turbo Tax, Year-end Close, Depreciation
Education
Middle Tennessee State University
Bachelor of Business Administration (BBA), Accounting
N.E.W. Customer Service Companies, Inc 2006 - 2009
Warranty Corporation of America 2006 - 2009
RaceTrac Petroleum 1988 - 2001
Skills
Microsoft Excel, General Ledger, Financial Reporting, Report Writing, J D Edwards, FRx, Great Plains Software, Payroll, Payroll Taxes, Sales Tax, Microsoft Word, Accounting, Financial Analysis, Financial Accounting, Internal Controls, Auditing, GAAP, Account Reconciliation, Financial Statements, Variance Analysis, Mas 90, Process Improvement, Journal Entries, Accruals, Fixed Assets, Monthly Close, Bank Reconciliation, Ledger, Budgets, Balance, CPA, Outlook, Consolidation, Turbo Tax, Year-end Close, Depreciation
Education
Middle Tennessee State University
Bachelor of Business Administration (BBA), Accounting
Laura Karroll's N.E.W. Customer Service Companies, Inc Experience February 2007 - March 2010
Job Training and Development Professional
Industry Human Resources
Experience
Walmart March 2015 - Present
Walmart March 2012 - Present
Professional Service Group of New Brunswick March 2010 - June 2011
N.E.W. Customer Service Companies, Inc February 2007 - March 2010
Inverness Corporation 2004 - 2006
Inverness Corporation 1998 - 2004
Skills
Training, Customer Satisfaction, Employee Training, Instructor-led Training, Leadership, Performance Management, Sales, Team Building, Retail, Talent Management, Leadership Development, Sales Operations, Coaching, Employee Relations, Interviews, Succession Planning, Recruiting, Store Management, Human Resources, Employee Engagement, Cross-functional Team..., Strategic Planning, Inventory Management, Staff Development, People Development
Education
Raritan Valley Community College
Walmart March 2015 - Present
Walmart March 2012 - Present
Professional Service Group of New Brunswick March 2010 - June 2011
N.E.W. Customer Service Companies, Inc February 2007 - March 2010
Inverness Corporation 2004 - 2006
Inverness Corporation 1998 - 2004
Skills
Training, Customer Satisfaction, Employee Training, Instructor-led Training, Leadership, Performance Management, Sales, Team Building, Retail, Talent Management, Leadership Development, Sales Operations, Coaching, Employee Relations, Interviews, Succession Planning, Recruiting, Store Management, Human Resources, Employee Engagement, Cross-functional Team..., Strategic Planning, Inventory Management, Staff Development, People Development
Education
Raritan Valley Community College
Lalita Dean's N.E.W. Customer Service Companies, Inc Experience August 2012 - April 2013
Job Help desk
Industry Information Technology and Services
Experience
Apple October 2015 - Present
support.com September 2013 - July 2015
N.E.W. Customer Service Companies, Inc August 2012 - April 2013
Northwestern University September 2006 - November 2010
Skills
Microsoft Office, Microsoft Excel, Customer Service, Access, Public Speaking, Microsoft Word, Coaching, Insurance, Finance, OS X, Operating Systems, Windows XP, Android, Networking, Printers
Education
Post University 2010 — 2011
Associates, Legal Studies
Apple October 2015 - Present
support.com September 2013 - July 2015
N.E.W. Customer Service Companies, Inc August 2012 - April 2013
Northwestern University September 2006 - November 2010
Skills
Microsoft Office, Microsoft Excel, Customer Service, Access, Public Speaking, Microsoft Word, Coaching, Insurance, Finance, OS X, Operating Systems, Windows XP, Android, Networking, Printers
Education
Post University 2010 — 2011
Associates, Legal Studies
Casey Dunlap's N.E.W. Customer Service Companies, Inc Experience July 2012 - June 2013
Job Automotive Professional
Industry Automotive
Experience
DIRECTV June 2013 - Present
N.E.W. Customer Service Companies, Inc July 2012 - June 2013
Safeway February 2012 - July 2012
Skills
Automotive, Computer Repair, Computers, Welding, Typing, Customer Service, Customer Satisfaction, Customer Retention, Teamwork, Dependable Team Player, Time Management, Automotive Repair, Automotive Electronics, Automotive Parts
Education
Universal Technical Institute of Arizona Inc 2008 — 2009
Associate's degree, Automobile/Automotive Mechanics Technology/Technician
DIRECTV June 2013 - Present
N.E.W. Customer Service Companies, Inc July 2012 - June 2013
Safeway February 2012 - July 2012
Skills
Automotive, Computer Repair, Computers, Welding, Typing, Customer Service, Customer Satisfaction, Customer Retention, Teamwork, Dependable Team Player, Time Management, Automotive Repair, Automotive Electronics, Automotive Parts
Education
Universal Technical Institute of Arizona Inc 2008 — 2009
Associate's degree, Automobile/Automotive Mechanics Technology/Technician
Venkat Alla's N.E.W. Customer Service Companies, Inc Experience July 2007 - January 2013
Job Contractor at Fannie Mae
Industry Consumer Services
Experience
Fannie Mae April 2014 - Present
Westat February 2013 - March 2014
N.E.W. Customer Service Companies, Inc July 2007 - January 2013
Capital Technology Information Services September 1998 - June 2007
Education
Osmania University 1990 — 1994
BS, Engineering
Gowtham Residential Junior College 1987 — 1989
Intermediate
Fannie Mae April 2014 - Present
Westat February 2013 - March 2014
N.E.W. Customer Service Companies, Inc July 2007 - January 2013
Capital Technology Information Services September 1998 - June 2007
Education
Osmania University 1990 — 1994
BS, Engineering
Gowtham Residential Junior College 1987 — 1989
Intermediate
Reginald Houston's N.E.W. Customer Service Companies, Inc Experience November 2008 - December 2010
Job Short Sale & Commercial Independent Consultant at Kingdom Builders Financial Group
Industry Real Estate
Experience
Kingdom Builders Financial Group September 2012 - Present
CarQuest Auto Parts June 2012 - Present
East Mississippi State Hospital August 2011 - April 2012
CarQuest Auto Parts June 2011 - September 2011
N.E.W. Customer Service Companies, Inc November 2008 - December 2010
Education
Argosy University-Phoenix Online Division 2012 — 2013
Master of Business Administration,, 3.0
Meridian Community College 2008 — 2008
State of Mississippi Career Readiness Certificate, Silver Certificate, Silver Certificate
Stillman College 2004 — 2008
Bachelor of Science, Business Administration, Management / Marketing, 2.5
Kingdom Builders Financial Group September 2012 - Present
CarQuest Auto Parts June 2012 - Present
East Mississippi State Hospital August 2011 - April 2012
CarQuest Auto Parts June 2011 - September 2011
N.E.W. Customer Service Companies, Inc November 2008 - December 2010
Education
Argosy University-Phoenix Online Division 2012 — 2013
Master of Business Administration,, 3.0
Meridian Community College 2008 — 2008
State of Mississippi Career Readiness Certificate, Silver Certificate, Silver Certificate
Stillman College 2004 — 2008
Bachelor of Science, Business Administration, Management / Marketing, 2.5
Ford Tammy's N.E.W. Customer Service Companies, Inc Experience AHRBCAsurion2002 - 2014
Job Assistant Human Resources Manager at N.E.W. Customer Service Companies, Inc
Industry Consumer Services
Experience
N.E.W. Customer Service Companies, Inc AHRBCAsurion2002 - 2014
Asurion 2002 - 2014
Skills
Employee Relations, Human Resources, Performance Management, HRIS, Recruiting, Deferred Compensation, Benefits Administration, Onboarding, Taleo, Technical Recruiting, Employee Training, Sourcing, Organizational..., Personnel Management, Payroll, Benefits Negotiation, Internet Recruiting, College Recruiting, Resume Writing, Screening, Coaching, Organizational Design, Talent Acquisition, Applicant Tracking..., Leadership Development, Hiring, Temporary Placement, Training, Talent Management, Succession Planning, Organizational..., Screening Resumes
Education
Northwest Florida State College 2000 — 2002
Associate's degree, Network and System Administration/Administrator
N.E.W. Customer Service Companies, Inc AHRBCAsurion2002 - 2014
Asurion 2002 - 2014
Skills
Employee Relations, Human Resources, Performance Management, HRIS, Recruiting, Deferred Compensation, Benefits Administration, Onboarding, Taleo, Technical Recruiting, Employee Training, Sourcing, Organizational..., Personnel Management, Payroll, Benefits Negotiation, Internet Recruiting, College Recruiting, Resume Writing, Screening, Coaching, Organizational Design, Talent Acquisition, Applicant Tracking..., Leadership Development, Hiring, Temporary Placement, Training, Talent Management, Succession Planning, Organizational..., Screening Resumes
Education
Northwest Florida State College 2000 — 2002
Associate's degree, Network and System Administration/Administrator
Isiah Brown III's N.E.W. Customer Service Companies, Inc Experience July 2011 - April 2012
Job Obtaining LPC, Dual Diagnosis
Industry Individual & Family Services
Experience
Kittatinny Regional High School November 2012 - Present
Sunrise House October 2012 - Present
Brown Enterprise August 2008 - Present
Hudson Valley NewsLink April 2012 - March 2013
N.E.W. Customer Service Companies, Inc July 2011 - April 2012
Direct TV May 2011 - July 2011
Port Sky Cafe August 2008 - May 2010
Erie Times Newspaper June 2007 - August 2008
Penn State University, The Behrend College May 2007 - August 2007
Sears December 2005 - July 2006
Skills
Customer Service, Microsoft Excel, Microsoft Word, Sales, Accounts Payable, Office Management, Marketing, PowerPoint, Event Planning, Coaching, Microsoft Office, Social Networking, Team Building, Team Leadership, Outlook, Facebook, Fundraising, Nonprofits, Leadership Development, Public Relations, Public Speaking, Accounts Receivable, Management
Education
Penn State University 2005 — 2010
Humanities, Sociology, Communications, History, Philosophy
Kittatinny Regional High School November 2012 - Present
Sunrise House October 2012 - Present
Brown Enterprise August 2008 - Present
Hudson Valley NewsLink April 2012 - March 2013
N.E.W. Customer Service Companies, Inc July 2011 - April 2012
Direct TV May 2011 - July 2011
Port Sky Cafe August 2008 - May 2010
Erie Times Newspaper June 2007 - August 2008
Penn State University, The Behrend College May 2007 - August 2007
Sears December 2005 - July 2006
Skills
Customer Service, Microsoft Excel, Microsoft Word, Sales, Accounts Payable, Office Management, Marketing, PowerPoint, Event Planning, Coaching, Microsoft Office, Social Networking, Team Building, Team Leadership, Outlook, Facebook, Fundraising, Nonprofits, Leadership Development, Public Relations, Public Speaking, Accounts Receivable, Management
Education
Penn State University 2005 — 2010
Humanities, Sociology, Communications, History, Philosophy
Kimberly Johnson-Searcy's N.E.W. Customer Service Companies, Inc Experience March 2011 - Present
Job Instructional Designer at N.E.W. Customer Service Companies, Inc
Industry Consumer Services
Experience
N.E.W. Customer Service Companies, Inc March 2011 - Present
N.E.W. Customer Service Companies, Inc April 2004 - Present
Universal Pacific Diamond LLC Pluczenik Group 1999 - April 2004
Skills
Customer Satisfaction, Customer Experience, Customer Retention, Training, Sales Operations, Sales, Team Building, Sales Process, Account Management, Call Centers, Cross-functional Team..., Retail, Customer Service, Management, Coaching, Leadership, Team Leadership, Selling, Merchandising, Marketing, B2B, Employee Training, Profit, Training Delivery, Sales Management, Inventory Management, Material Development, Materials Management, Storyline / Articulate, Communication Skills, Marketing Strategy, Project Management, Project Planning, Innovation Development, Interactive Creative...
Education
Northwood University
Bachelors, International Management, Business Management, Economics, Hotel/Restaurant Management, Accounting
N.E.W. Customer Service Companies, Inc March 2011 - Present
N.E.W. Customer Service Companies, Inc April 2004 - Present
Universal Pacific Diamond LLC Pluczenik Group 1999 - April 2004
Skills
Customer Satisfaction, Customer Experience, Customer Retention, Training, Sales Operations, Sales, Team Building, Sales Process, Account Management, Call Centers, Cross-functional Team..., Retail, Customer Service, Management, Coaching, Leadership, Team Leadership, Selling, Merchandising, Marketing, B2B, Employee Training, Profit, Training Delivery, Sales Management, Inventory Management, Material Development, Materials Management, Storyline / Articulate, Communication Skills, Marketing Strategy, Project Management, Project Planning, Innovation Development, Interactive Creative...
Education
Northwood University
Bachelors, International Management, Business Management, Economics, Hotel/Restaurant Management, Accounting
Gary R. Maness's N.E.W. Customer Service Companies, Inc Experience 2003 - 2009
Job Chief Internal Auditor at Prince William County Public Schools
Industry Accounting
Experience
Prince William County Public Schools March 2014 - Present
Experis July 2011 - March 2014
Resources Global Professionals 2009 - 2011
N.E.W. Customer Service Companies, Inc 2003 - 2009
GEICO 2002 - 2003
Commonwealth of Virginia 1999 - 2002
Cesterfield County Virginia 1985 - 1999
Skills
Internal Audit, Internal Controls, Auditing, Business Process..., Process Improvement, Risk Assessment, Enterprise Risk..., Management Consulting, Strategy, Finance, Management, Project Management
Education
Virginia Commonwealth University - School of Business 2015 — 2019
Bachelors, Accounting
Liberty University
Masters of Divinity
Southwestern Assemblies of God University
Bachelors, Religious Studies and Counseling
Prince William County Public Schools March 2014 - Present
Experis July 2011 - March 2014
Resources Global Professionals 2009 - 2011
N.E.W. Customer Service Companies, Inc 2003 - 2009
GEICO 2002 - 2003
Commonwealth of Virginia 1999 - 2002
Cesterfield County Virginia 1985 - 1999
Skills
Internal Audit, Internal Controls, Auditing, Business Process..., Process Improvement, Risk Assessment, Enterprise Risk..., Management Consulting, Strategy, Finance, Management, Project Management
Education
Virginia Commonwealth University - School of Business 2015 — 2019
Bachelors, Accounting
Liberty University
Masters of Divinity
Southwestern Assemblies of God University
Bachelors, Religious Studies and Counseling
Mary Lipp's N.E.W. Customer Service Companies, Inc Experience September 2002 - December 2011
Job Claims Analyst at Centene Corporation
Industry Information Technology and Services
Experience
Centene Corporation September 2013 - Present
N.E.W. Customer Service Companies, Inc September 2002 - December 2011
N.E.W. Customer Service Companies, Inc September 2000 - April 2002
Skills
Call Center, Vendor Management, Process Improvement, Employee Benefits, Call Centers, Software Documentation
Education
University of Great Falls 1995 — 1998
B.S., Computer Science
Centene Corporation September 2013 - Present
N.E.W. Customer Service Companies, Inc September 2002 - December 2011
N.E.W. Customer Service Companies, Inc September 2000 - April 2002
Skills
Call Center, Vendor Management, Process Improvement, Employee Benefits, Call Centers, Software Documentation
Education
University of Great Falls 1995 — 1998
B.S., Computer Science
Jonathan Wimmer's N.E.W. Customer Service Companies, Inc Experience July 2011 - Present
Job Facilities Speacialist at N.E.W. Customer Service Companies, Inc
Industry Consumer Services
Experience
N.E.W. Customer Service Companies, Inc July 2011 - Present
Skills
Call Center, Call Centers, Customer Satisfaction, Customer Service, Team Building, Operations Management, Customer Experience, Process Improvement, Sales, Management, Team Leadership, Inventory Management, Training, Strategic Planning, Leadership, Microsoft Excel, Microsoft Office, Cross-functional Team..., Coaching, Retail, Vendor Management
Education
Northern Virginia Community College 2011 — 2014
enrolled, Business Administration and Management, General
Piedmont Virginia Community College
Business Administration and Management, General
N.E.W. Customer Service Companies, Inc July 2011 - Present
Skills
Call Center, Call Centers, Customer Satisfaction, Customer Service, Team Building, Operations Management, Customer Experience, Process Improvement, Sales, Management, Team Leadership, Inventory Management, Training, Strategic Planning, Leadership, Microsoft Excel, Microsoft Office, Cross-functional Team..., Coaching, Retail, Vendor Management
Education
Northern Virginia Community College 2011 — 2014
enrolled, Business Administration and Management, General
Piedmont Virginia Community College
Business Administration and Management, General
Kyl Watson's N.E.W. Customer Service Companies, Inc Experience November 2011 - May 2014
Job Chemical engineering student, SD School of Mines and Technology
Industry Consumer Services
Experience
Advantage Sales & Marketing May 2014 - March 2015
N.E.W. Customer Service Companies, Inc November 2011 - May 2014
Skills
Telephone Skills, Call Centers, Customer Retention, Workforce Management, Customer Service
Education
South Dakota School of Mines and Technology 2011 — 2015
In Progress, Chem & Mechanical Engineer, Senior (Undergrad)
Advantage Sales & Marketing May 2014 - March 2015
N.E.W. Customer Service Companies, Inc November 2011 - May 2014
Skills
Telephone Skills, Call Centers, Customer Retention, Workforce Management, Customer Service
Education
South Dakota School of Mines and Technology 2011 — 2015
In Progress, Chem & Mechanical Engineer, Senior (Undergrad)
Alicia M. Lerma's N.E.W. Customer Service Companies, Inc Experience January 2007 - March 2010
Job Staff Accountant
Industry Accounting
Experience
Padgett Business Services® January 2010 - Present
Padgett Business Services May 2010 - 2012
N.E.W. Customer Service Companies, Inc January 2007 - March 2010
Julia's Cafe & Catering January 2004 - May 2007
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, English, Outlook, Windows, QuickBooks, Teamwork, Financial Reporting, Accounting, Time Management, Accounts Payable, Sales, Payroll
Education
University of West Florida - College of Business 2011 — 2014
Bachelor of Science in Business Administration, Accounting, 3.36/4.0
Northwest Florida State College 2008 — 2011
Associate of Arts (A.A.)
Padgett Business Services® January 2010 - Present
Padgett Business Services May 2010 - 2012
N.E.W. Customer Service Companies, Inc January 2007 - March 2010
Julia's Cafe & Catering January 2004 - May 2007
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, English, Outlook, Windows, QuickBooks, Teamwork, Financial Reporting, Accounting, Time Management, Accounts Payable, Sales, Payroll
Education
University of West Florida - College of Business 2011 — 2014
Bachelor of Science in Business Administration, Accounting, 3.36/4.0
Northwest Florida State College 2008 — 2011
Associate of Arts (A.A.)
Fannie Kelley's N.E.W. Customer Service Companies, Inc Experience June 2009 - June 2010
Job Consumer Services Professional
Industry Consumer Services
Experience
n/a November 2011 - Present
Dental One Associate in Fayetville Ga 2011 - 2012
N.E.W. Customer Service Companies, Inc June 2009 - June 2010
Skills
Windows, Microsoft Word, Microsoft Excel, Windows Vista, AS400 Administration, Outlook, Microsoft Office, Call Center, Workstations, Answering Phones, Billing Systems, Billing Process, XP/Vista/7, Live Meeting, Customer Satisfaction, Banking
Education
Southern Crescent Technical College 2010 — 2012
Diploma, Crimnal Justice Technology
Colnel White H,S 1965 — 1968
Diploma, Math
n/a November 2011 - Present
Dental One Associate in Fayetville Ga 2011 - 2012
N.E.W. Customer Service Companies, Inc June 2009 - June 2010
Skills
Windows, Microsoft Word, Microsoft Excel, Windows Vista, AS400 Administration, Outlook, Microsoft Office, Call Center, Workstations, Answering Phones, Billing Systems, Billing Process, XP/Vista/7, Live Meeting, Customer Satisfaction, Banking
Education
Southern Crescent Technical College 2010 — 2012
Diploma, Crimnal Justice Technology
Colnel White H,S 1965 — 1968
Diploma, Math
Kermisha Spratt's N.E.W. Customer Service Companies, Inc Experience May 2010 - August 2011
Job Personal Banker at First Convenience Bank
Industry Financial Services
Experience
First Convenience Bank November 2011 - Present
N.E.W. Customer Service Companies, Inc May 2010 - August 2011
Skills
Typing, Writing, Singing, Dancing
Education
Itawamba Community College 2008 — 2010
First Convenience Bank November 2011 - Present
N.E.W. Customer Service Companies, Inc May 2010 - August 2011
Skills
Typing, Writing, Singing, Dancing
Education
Itawamba Community College 2008 — 2010
Jacob Dupuy's N.E.W. Customer Service Companies, Inc Experience April 2011 - November 2011
Job Telecommunications Professional
Industry Telecommunications
Experience
N.E.W. Customer Service Companies, Inc April 2011 - November 2011
Convergys January 2008 - December 2010
Skills
MS office products, customer service, sales, Troubleshooting, overcoming objections, Sales, Customer Service
Education
Kilgore College 2004 — 2006
Master of Computer Applications (M.C.A.)
N.E.W. Customer Service Companies, Inc April 2011 - November 2011
Convergys January 2008 - December 2010
Skills
MS office products, customer service, sales, Troubleshooting, overcoming objections, Sales, Customer Service
Education
Kilgore College 2004 — 2006
Master of Computer Applications (M.C.A.)
Brendan Lidral-Porter's N.E.W. Customer Service Companies, Inc Experience May 2012 - Present
Job Prodcut Development Intern at N.E.W. Customer Service Companies, Inc
Industry
Experience
N.E.W. Customer Service Companies, Inc May 2012 - Present
N.E.W. Customer Service Companies, Inc June 2011 - August 2011
Trump National Golf Club May 2009 - August 2009
Skills
Customer Service, Microsoft Excel, Microsoft Office, Microsoft Word, Product Development, PowerPoint, Outlook, Social Media, Marketing
Education
James Madison University 2010 — 2014
Oxford University 2013 — 2013
N.E.W. Customer Service Companies, Inc May 2012 - Present
N.E.W. Customer Service Companies, Inc June 2011 - August 2011
Trump National Golf Club May 2009 - August 2009
Skills
Customer Service, Microsoft Excel, Microsoft Office, Microsoft Word, Product Development, PowerPoint, Outlook, Social Media, Marketing
Education
James Madison University 2010 — 2014
Oxford University 2013 — 2013
Brigitte Ford's N.E.W. Customer Service Companies, Inc Experience January 2008 - January 2009
Job Apparel & Fashion Professional
Industry Apparel & Fashion
Experience
Kiyas Fine Fashions 2009 - 2011
N.E.W. Customer Service Companies, Inc January 2008 - January 2009
Skills
Typing, Keyboard Skills, 10 Key, Microsoft Word, Microsoft Excel, Outlook, Customer Service, Customer Engagement, Customer Experience
Education
Northeast Mississippi Community College 1989 — 1991
Kiyas Fine Fashions 2009 - 2011
N.E.W. Customer Service Companies, Inc January 2008 - January 2009
Skills
Typing, Keyboard Skills, 10 Key, Microsoft Word, Microsoft Excel, Outlook, Customer Service, Customer Engagement, Customer Experience
Education
Northeast Mississippi Community College 1989 — 1991
Jill Gundlach's N.E.W. Customer Service Companies, Inc Experience February 2012 - August 2013
Job IT Manager, Service Delivery at Asurion
Industry Consumer Services
Experience
Asurion August 2013 - Present
N.E.W. Customer Service Companies, Inc February 2012 - August 2013
N.E.W. Customer Service Companies, Inc February 2011 - February 2012
N.E.W. Customer Service Companies, Inc December 2007 - February 2011
Skills
ITIL Service Strategy, Service Delivery, Process Improvement, Team Leadership, Customer Satisfaction, Customer Experience, Customer Support, Workforce Management, Technical Support, Vendor Management, Call Centers, Customer Retention, Troubleshooting, Networking, Training, Windows 7
Education
Montana State University-Billings 1993 — 1996
Bachelor of Science (B.S.), Management Information Systems, General
Asurion August 2013 - Present
N.E.W. Customer Service Companies, Inc February 2012 - August 2013
N.E.W. Customer Service Companies, Inc February 2011 - February 2012
N.E.W. Customer Service Companies, Inc December 2007 - February 2011
Skills
ITIL Service Strategy, Service Delivery, Process Improvement, Team Leadership, Customer Satisfaction, Customer Experience, Customer Support, Workforce Management, Technical Support, Vendor Management, Call Centers, Customer Retention, Troubleshooting, Networking, Training, Windows 7
Education
Montana State University-Billings 1993 — 1996
Bachelor of Science (B.S.), Management Information Systems, General
James Mormando's N.E.W. Customer Service Companies, Inc Experience April 2005 - Present
Job Senior Director, Service Network at Asurion
Industry Wireless
Experience
Asurion April 2012 - Present
Asurion April 2005 - Present
N.E.W. Customer Service Companies, Inc April 2005 - Present
Asurion 2005 - Present
Rosy Blue January 2002 - January 2005
Helzberg Diamonds February 1992 - January 2002
Skills
Logistics Management, Supply Chain Management, Jewelry
Education
MidAmerica Nazarene University 1998 — 2000
Bachelor of Arts (B.A.), Human Resources Development
Asurion April 2012 - Present
Asurion April 2005 - Present
N.E.W. Customer Service Companies, Inc April 2005 - Present
Asurion 2005 - Present
Rosy Blue January 2002 - January 2005
Helzberg Diamonds February 1992 - January 2002
Skills
Logistics Management, Supply Chain Management, Jewelry
Education
MidAmerica Nazarene University 1998 — 2000
Bachelor of Arts (B.A.), Human Resources Development
shannon mcclendon's N.E.W. Customer Service Companies, Inc Experience May 2008 - November 2008
Job Restaurants Professional
Industry Restaurants
Experience
Subway 2011 - 2012
N.E.W. Customer Service Companies, Inc May 2008 - November 2008
Cingular June 2005 - April 2007
Kangaroo Express, an operating trade name of The Pantry, Inc. October 2004 - May 2005
Subway May 2000 - October 2004
Skills
Cashiering
Education
Ultimate Medical Academy 2012 — 2013
Medical Insurance Specialist/Medical Biller
south view senior high school
Subway 2011 - 2012
N.E.W. Customer Service Companies, Inc May 2008 - November 2008
Cingular June 2005 - April 2007
Kangaroo Express, an operating trade name of The Pantry, Inc. October 2004 - May 2005
Subway May 2000 - October 2004
Skills
Cashiering
Education
Ultimate Medical Academy 2012 — 2013
Medical Insurance Specialist/Medical Biller
south view senior high school
Jimmi Lovett's N.E.W. Customer Service Companies, Inc Experience February 2009 - Present
Job Forward Planning Coordinator at Asurion
Industry Wireless
Experience
N.E.W. Customer Service Companies, Inc February 2009 - Present
Bennett Development February 2006 - September 2008
Education
San Jose City College
N.E.W. Customer Service Companies, Inc February 2009 - Present
Bennett Development February 2006 - September 2008
Education
San Jose City College
Matt Amrhein's N.E.W. Customer Service Companies, Inc Experience June 2012 - January 2013
Job
Industry Music
Experience
Gig Box Music II May 2013 - Present
Sparks Business Institute January 2013 - April 2013
N.E.W. Customer Service Companies, Inc June 2012 - January 2013
Skills
Sales, Customer Service, Business Networking, Consumer Behaviour
Education
Pennsylvania State University-Penn State Altoona 2009 — 2013
Bachelor of Science (BS), Business Marketing and Management Concentration
Altoona Area High School 2005 — 2008
Gig Box Music II May 2013 - Present
Sparks Business Institute January 2013 - April 2013
N.E.W. Customer Service Companies, Inc June 2012 - January 2013
Skills
Sales, Customer Service, Business Networking, Consumer Behaviour
Education
Pennsylvania State University-Penn State Altoona 2009 — 2013
Bachelor of Science (BS), Business Marketing and Management Concentration
Altoona Area High School 2005 — 2008
Frederick Means's N.E.W. Customer Service Companies, Inc Experience May 2004 - September 2012
Job Tech Support Team Lead
Industry Internet
Adam Winn's N.E.W. Customer Service Companies, Inc Experience November 2012 - May 2014
Job Great Falls, MT resident looking for technical work...
Industry Newspapers
Experience
Self-employed July 2011 - Present
N.E.W. Customer Service Companies, Inc November 2012 - May 2014
Menards March 2008 - July 2009
King Maintenance, Inc. February 2007 - March 2008
Alltel Wireless June 2007 - December 2007
Pillsbury College - IT Dept. August 2004 - June 2006
City of Petoskey, MI March 2005 - September 2005
Education
Westwood College-Online Campus 2007 — 2008
Computer and Information Systems Security/Information Assurance
Pillsbury Bible College (no longer existent - had to close down) 2004 — 2006
Computer Science, and Expanded Bible
University of Minnesota Duluth 2003 — 2004
Environmental Studies, Computer Science
Pensacola Christian College 2001 — 2002
Computer Science, and Bible w/ empasis in Missions
Lakeview Christian Academy (high-school) 1997 — 2001
H.S. diploma, general studies - high school, grades 7-12
Self-employed July 2011 - Present
N.E.W. Customer Service Companies, Inc November 2012 - May 2014
Menards March 2008 - July 2009
King Maintenance, Inc. February 2007 - March 2008
Alltel Wireless June 2007 - December 2007
Pillsbury College - IT Dept. August 2004 - June 2006
City of Petoskey, MI March 2005 - September 2005
Education
Westwood College-Online Campus 2007 — 2008
Computer and Information Systems Security/Information Assurance
Pillsbury Bible College (no longer existent - had to close down) 2004 — 2006
Computer Science, and Expanded Bible
University of Minnesota Duluth 2003 — 2004
Environmental Studies, Computer Science
Pensacola Christian College 2001 — 2002
Computer Science, and Bible w/ empasis in Missions
Lakeview Christian Academy (high-school) 1997 — 2001
H.S. diploma, general studies - high school, grades 7-12