PRC, LLC
Industry: Company
DescriptionPrecision Response Corporation is primarily an operator of outsourced call centers. Precision Response Corporation was the fifth largest employer in Miami-Dade County in 2007 with over 6,000 employees. The company was founded by Mark J. Gordon and David Epstein in 1982. Founded: 1982 Parent organization: Alorica Founders: David Epstein, Mark J. Gordon Subsidiaries: Hancock Information Group, Inc., Avaltus, Inc., Hancock John Capital Trust II
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PRC, LLC Employees
Carnival Cruise Lines May 2012 - Present
Alorica Inc. 2010 - May 2012
ABB CONCISE Optical Group 2010 - 2010
Waste Management, Inc. 2005 - 2008
PRC, LLC 1999 - 2005
Skills
Workforce Management, Call Center, Customer Service, Coaching, Process Improvement, Customer Satisfaction, Customer Experience, Inbound, Performance Management, Business Process..., Strategic Planning, Inbound Marketing, Call Centers, Operations Management, Management, Strategy, BPO, Outsourcing, Vendor Management, Leadership, Team Building, Workforce Planning
Education
University of Phoenix-South Florida Campus 2009 — 2012
Bachelor's degree, Business Management
Alorica May 2014 - Present
Alorica August 2012 - May 2014
Alorica January 2009 - August 2012
PRC, LLC October 2004 - July 2008
Expedia January 2001 - October 2004
Skills
Call Center, Coaching, Staff Development, Team Building, Customer Service, Microsoft Office, Microsoft Excel, Strategic Planning, Public Speaking, Event Planning, Mac, Training, Call Centers, Customer Satisfaction, Employee Relations, Management, Performance Management, Process Improvement, Recruiting, Team Leadership
Education
University of Nevada-Reno 1993 — 2000
Bachelor's degree, Political Science and Government
Southwest Florida College January 2013 - Present
Ultimate Medical Academy January 2012 - January 2013
Virginia College May 2009 - January 2012
PRC, LLC January 2007 - June 2009
Skills
Higher Education, Student Affairs, Teaching, Adult Education, Curriculum Development, Admissions, Curriculum Design, Staff Development, Public Speaking, Research, Student Development, Instructional Design, Distance Learning, E-Learning, University Teaching, Student Recruiting, Compliance, Budgets
Education
University of South Florida 1998 — 2002
Macy's 2011 - Present
Nova Southeastern University 2012 - 2013
PRC, LLC 2005 - 2010
Skills
Teaching, Customer Service, Cake Decorating, Makeup Artistry, Volunteering, Fashion Jewelry, Grief Counseling, Child Advocacy
Education
Nova Southeastern University 2012 — 2016
Bachelor of Arts (B.A.), Early Childhood Education and Teaching
University of Phoenix 2009 — 2011
Associate of Arts (A.A.), Early Childhood Education and Teaching
Lanier Contracting Services, Inc. October 2009 - Present
PRC, LLC May 2007 - September 2009
Brass Pig Gift Emporium November 2004 - April 2007
KGH Design Construction, LLC 1992 - 2004
International Training Corporation June 1988 - June 1991
Skills
QuickBooks, Accounts Payable, Business Advisory, Accounts Receivable, Invoicing, Accounting, Account Reconciliation, Financial Reporting, Auditing, Bookkeeping, Bank Reconciliation, Payroll, Construction Accounting, Job Costing, Cost Accounting, Internal Audit, Financial Accounting, General Ledger, Journal Entries
Education
Denver Paralegal Institute 1998 — 2000
Paralegal Certificate, General Law
University of Phoenix 1996 — 1998
Business Administration and Management, General
Convergys May 2013 - Present
TeleTech November 2012 - April 2013
West Corporation September 2012 - March 2013
Happy Faces April 2010 - March 2012
Convergys December 2006 - May 2008
PRC, LLC August 2002 - October 2005
Skills
Type 45 wpm, Microsoft Office, Microsoft Works, Microsoft Windows 98, Microsoft Office 2003, Data Entry, Call Center, Outlook Express, Excel, Internet, Customer Service, Cashiering, Organizing, PowerPoint, Research, Retail, Problem Solving, Telecommunications, Teamwork, Call Centers
Education
University of Phoenix 2010 — 2016
Healthcare Admin, Healthcare Admin
American Sr High 1994 — 1998
Academic, Academic, 2.5
L & J Bay Holdings September 2011 - Present
PRC, LLC April 2010 - September 2010
Skills
Teaching, Public Health, Research, Higher Education, Youth Mentoring, Working With Children, Counselling, Psychology, HIV/AIDS prevention, Community Outreach, Healthcare, Early Childhood..., Microsoft Office, Teamwork, Team Leadership, Outgoing, Customer Service
Education
University of South Florida 2008 — 2012
BA, Psychology, 3.0
University of South Florida 2008 — 2012
BA, Psychology
Navy Federal Credit Union December 2013 - Present
Comerica Bank October 2012 - December 2013
The Mergis Group August 2011 - June 2012
Deal Management, LLC December 2010 - August 2011
PRC, LLC June 2008 - September 2009
Education
Austin Community College 2012 — 2013
Associate of Science (A.S.), Health and Physical Education/Fitness
University of Phoenix 2009 — 2010
Associates, Criminal Justice Administration
Anoka High School
Campus Management Corp November 2012 - Present
Ultimate Software May 2010 - November 2012
Ultimate Software March 2010 - July 2012
Health Choice Network June 2009 - May 2010
Alzheimers Community Care January 2009 - March 2009
Citrix Systems, Inc May 1997 - February 2009
Citrix Systems Inc January 1997 - January 2009
Citrix Systems, Inc January 2000 - January 2005
Citrix Systems, Inc January 1997 - January 2000
PRC, LLC March 1994 - April 1997
Skills
Citrix Metaframe, Troubleshooting, Windows, Customer Satisfaction, Account Management, Customer Service, Citrix, Windows Server 2003, Cloud Computing, Xen, Application Delivery, Active Directory, Disaster Recovery, ITIL, XenServer, TCP/IP, System Administration, Microsoft Technologies, Windows Server 2008, IT Service Management, Computer Hardware, Citrix Certified..., SQL Server, Terminal Services, XP, Technical Training, Project Planning, VDI, Windows Server, Microsoft SQL Server, Virtualization, Applications Delivery, Enterprise Software, Integration, Software Documentation, System Deployment, Technical Support, Enterprise Architecture, Networking, Windows XP
Education
University of Phoenix 2006 — 2014
B.S information Technology, Software Engineering
Kaiser college 1997 — 1999
Associates, Computer Science
Legal Shield June 2011 - Present
Nuance Communications January 2011 - 2014
One Touch Direct 2008 - 2010
PRC, LLC 2002 - 2007
Skills
Solution Selling, Professional Services, Salesforce.com, Document Imaging, Channel Partners, Managed Print Services, Direct Sales, Business Alliances, Account Management, Document Management, Sales Process, Lead Generation, Pre-sales, Product Marketing, Sales Management, Sales Operations, Sales, Leadership, CRM, Strategic Partnerships
Education
University of Phoenix 2011 — 2013
Business Administration and Management, General
Beta Tech
3Cinteractive April 2013 - Present
Alorica August 2010 - October 2012
PRC LLC March 2005 - February 2010
PRC, LLC September 1995 - 2005
Skills
Strategic Planning, Problem Solving, SDLC, Project Management, Performance Metrics, Vendor Management, Software Quality..., Business Analysis, Business Process..., IT Audit, Program Launch, Data Center Launch, Technology Service..., Efficiency Analysis, Cost Savings Strategies, IT Service Delivery, CRM, Call Center Development, Integration, Data Center, Business Intelligence, Business Process..., Software Lifecycle, Process Improvement, BPO, Call Center, Inbound Marketing, Avaya, Technology, Outsourcing, Business Development, Process Efficiency, Business Efficiency, Cross-functional Team..., Thought Leadership, Strategic Leadership, Partner Management, Process Management, Global Sourcing, Global Strategy, PMO, Application Lifecycle..., Metrics Reporting, Root Cause Analysis, Collaborative Problem..., Service Level Management, Application Delivery, Requirements Management, Functional Requirements, Client Liaison
Education
University of Phoenix 2008 — 2014
Bachelor's degree, Globalization
University of Phoenix 2008 — 2014
International/Global Studies
Fed Ex Office August 2015 - Present
Urban Media Today 2010 - Present
Riverside Sales Group, LLC July 2013 - July 2015
American Eagle Imaging October 2012 - March 2013
UnitedHealth Group April 2008 - August 2009
PNC Bank October 2007 - January 2008
PRC, LLC February 2006 - October 2007
Highmark, Inc. June 2002 - August 2005
Skills
Variable Data Printing, Job Scanning, Document Management, Freelance Writing, Sports Writing, Journalism, Customer Service, Claims Management, Financial Risk, Series 7, Credit Analysis, Equities, Credit Risk, Storytelling, Public Speaking, Interviews, Strategic Planning, Public Relations, Social Media, Leadership, Sales, Event Planning, Fundraising, Program Management, Team Building, Management, Social Media Marketing, Community Outreach
Education
University of Pittsburgh 1991 — 1995
Peabody High School 1988 — 1991
Trinity Christian School 1977 — 1987
SWM internationnal May 2011 - Present
KBACE Technologies 2009 - 2011
TEKsystems April 2005 - March 2009
Motorola Solutions April 2005 - March 2009
PRC, LLC 1996 - 2005
Skills
SDLC, Agile Methodologies, Requirements Analysis, Microsoft SQL Server, SQL, XML, Web Services, Unix, Oracle, Software Development, .NET, Software Project..., SOA, SharePoint, Java Enterprise Edition, Active Directory, C#, Integration, ASP.NET, JavaScript, IIS
Education
University of Nevada-Reno 1993 — 1995
Master's degree, Engineering
DIRECTV June 2015 - Present
PRC January 2007 - June 2014
PRC, LLC May 2005 - December 2006
CONSULTANT, Training and Organizational Development September 1991 - June 2003
FIDELITY September 2001 - April 2002
WECK CLOSURE SYSTEMS July 2000 - August 2001
PROTECH COMMUNICATIONS, INC September 1995 - August 1997
Skills
Workforce Management, BPO, Call Center, Contact Centers, Call Centers, Customer Experience, Outsourcing, Inbound Marketing, Call Center Development, Process Improvement, Customer Satisfaction, Six Sigma, Avaya, Vendor Management, Lean Six Sigma – Yellow..., ASTD – American Society..., ISPE – International..., Zenger-Miller Certified, NTE – National Teachers..., Teaching Certification...
Education
University of Massachusetts Dartmouth
Business Education Certification, Education
University of Maryland College Park
BS, Business and Management
TEKsystems May 2013 - Present
Ciber Inc May 2012 - May 2013
Thomson Reuters March 2011 - December 2011
Sprint Nextel Corporation October 2008 - March 2011
PRC, LLC September 2006 - April 2008
IPC International Corporation February 2005 - September 2006
Skills
QTP, Regression Testing, Testing, Quality Center, Test Planning
Education
University of Pittsburgh 2004 — 2009
University of Pittsburgh
B S, Information Science; Information Systems Analysis and DesignHuman Information Processing
delhi public school - ranchi
Allegiant Air 2011 - 2011
DHL GLOBAL FORWARDING June 2006 - April 2010
KLM Royal Dutch Airlines June 2002 - June 2006
PRC, LLC January 2001 - January 2002
MERCK-MEDCO PHARMACEUTICAL, INC January 1999 - January 2001
El Paraiso Latin Cuisine Restaurant, Euless TX August 1997 - February 2000
American Airlines April 1988 - December 1997
Skills
Spanish, Teamwork, Shipping, International Trade, Operations Management, Process Improvement, Logistics, Entrepreneurship, German, Customer Service, Inventory Management, Transportation, Freight, Microsoft Excel, Negotiation, English, CRM, French, Training, Microsoft Word, Multilingual, Forecasting, Budgets, Sales, Project Planning, Supply Chain
Education
University of Miami
Bachelor of Science; BSBA, Business Administration; International Finance and Marketing
PRC, LLC light industrialWhirlpool CorporationJanuary 2011 - Present
PRC, LLC January 2009 - Present
ross February 2007 - December 2008
Education
University of Phoenix 2009 — 2013