Time Warner Cable
Industry: Cable television company
DescriptionTime Warner Cable was an American cable television company. Before it was purchased by Charter Communications on May 18, 2016, it was ranked the second largest cable company in the United States by revenue behind only Comcast, operating in 29 states. Successor: Spectrum Headquarters: New York City, New York, United States Founded: 1992, United States of America Ceased operations: May 18, 2016 Parent organizations: Charter Communications, Comcast, Spectrum Management Holding Company, LLC Subsidiaries: NaviSite, Time Warner Cable Enterprises LLC,
Time Warner Cable List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at Time Warner Cable. You can filter them based on skills, years of employment, job, education, department, and prior employment.
Time Warner Cable Salaries. You can even request information on how much does Time Warner Cable pay if you want to. Learn about salaries, pros and cons of working for Time Warner Cable directly from the past employees.
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15,986 Time Warner Cable employees in database. Find out everything there's to know about Time Warner Cable employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.
Time Warner Cable Employees
Molina Healthcare February 2012 - June 2012
Time Warner Cable April 2000 - January 2012
Hooper Holmes January 1999 - January 2000
Skills
Bilingual-Spanish, Customer Service, Call Center, Computer Literate, Payment Processing, Data Entry, Troubleshooting, General Office Duties, Teamwork, Hard Worker, Employee Loyalty, Customer Satisfaction, Call Centers, System Administration, Payment Card Processing, Office Management, Training, Invoicing, Leadership, Human Resources, Process Scheduler, Telephone Skills, HIPAA, 10 Key, Employee Benefits, Interviews, Employee Relations, Performance Management, Customer Experience, Program Management, Management, Customer Retention, Team Building, Applicant Tracking..., Healthcare, Software Documentation, Time Management, Telecommunications, Cable Modems, Help Desk Support, Fax, Networking, Administrative..., T1, Customer Service..., Call Center Development, Call Processing, Consulting, Customer Support, Financial Analysis
Education
East Los Angeles College 1990 — 1992
Psychology intermedia western civilization intermedia algebra
Escuela Secundaria # 2 1980 — 1983
Diploma, General Studies
El Buen Pastor 1976 — 1980
Diploma, General Studies
Windstream Communications August 2014 - Present
ADT November 2008 - August 2014
Time Warner Cable September 1997 - July 2008
Domino's Pizza November 1994 - August 1997
Skills
Alarm Systems, Direct Sales, IP Cameras, Access Control, CCTV, Fire Alarm, Loss Prevention, Cold Calling, Video over IP, Video Analytics, Selling, Security, Account Management, Sales Management, Sales, Sales Process, Surveillance, Sales Operations, Sales Presentations, New Business Development, Telecommunications, Telephony, DSL
Education
Eastern Kentucky University 1992 — 1998
Bachelor of Arts (BA), Photography and Printmaking
Madison County Vocational School 1990 — 1992
Certificate, Drafting and Design Technology/Technician, General
Public Works Department, Palm Bay FL November 2005 - Present
Coletti Exports LLC October 2009 - January 2012
Advanced.1 June 2002 - November 2005
Orius 2000 - 2002
Cypress Truck Lines December 1997 - May 1999
Time Warner Cable 1987 - 1997
Skills
Project Planning, Contract Management, Process Scheduler, Microsoft Word, Environmental Awareness, Construction, Sewer, Public Safety, Plan Review, Erosion Control, Field Inspection, Water Distribution, Sediment Control, Microsoft Excel, Microsoft Office, Customer Service, Utility Mapping, Utility Construction, Rights Of Way, Landscape Design, Irrigation, CDL Class A, Spanish, Materials Management, Stormwater Management, Civil Engineering, Engineering, Drainage, Surveying, Road
Education
Indian River Community College 2006 — 2006
Certificate, Horticulture Professional
Brevard Community College 1990 — 1990
CAD/CADD Drafting and/or Design Technology/Technician
Time Warner Cable January 2014 - Present
Second Stryke Services June 2007 - January 2014
Solekai Systems Corp. April 2006 - February 2008
Time Warner Cable August 2002 - May 2006
Pace Micro Technologies June 2001 - August 2002
3Com March 1999 - June 2001
Motorola January 1998 - March 1999
Intellisoft Contracting Services October 1995 - March 1998
Symplex Communications February 1992 - April 1996
Control Gaging Inc. January 1982 - February 1992
Skills
Embedded Systems, Embedded Software, C++, Java, Integration, Telecommunications, Software, Broadband, MPEG, Set Top Box, Device Drivers, VOD, System Architecture, SNMP, IPTV, Software Design, TCP/IP, Software Engineering, Software Development, Streaming Media, ClearCase, Perl, Unix, DOCSIS, CVS, Object Oriented Design, RTOS, Debugging, C, Linux, Ethernet, Agile Methodologies, MPEG2, Digital TV, Embedded Linux, Distributed Systems, Firmware, VxWorks, Conditional Access, Interactive TV, Shell Scripting, Middleware, Multithreading, MPEG-4, IP, DVB, Test Automation, DLNA, Wireless, Start-ups
Education
University of Phoenix 2004 — 2004
Bachelors, CIS
University of Michigan 1984 — 1986
Computer Science
Eastern Michigan University 1982 — 1984
Engineering, Mathmatics
Washtenaw Community College 1981 — 1982
AS, EET, Math
Bank of the West June 2015 - Present
Bank of the West May 2014 - Present
Bank of the West August 2013 - May 2014
U.S. Commercial Service January 2012 - July 2012
Portland Baseball July 2010 - August 2011
Time Warner Cable September 2008 - July 2010
Jiaxing University August 2007 - June 2008
Saint Lawrence University January 2007 - May 2007
Skills
Anti Money Laundering, Bank Secrecy Act, AML, BSA, Data Analysis, Mandarin, Research, Chinese, KYC, Compliance, Banking, Due Diligence, Risk Management, International Trade, International Relations, Policy, Policy Analysis, Public Speaking, Public Policy, U.S.-China relations, Microsoft Office, East Asia, Analysis, Microsoft Excel, Microsoft Word, Leadership, International..., Management, Financial Risk, Finance
Education
Monterey Institute of International Studies 2010 — 2012
MA, International Trade Policy
Saint Lawrence University 2003 — 2007
Bachelor of Arts, Sociology
East China Normal University 2005 — 2005
Thornton Academy
Time Warner Cable March 2015 - Present
United States Army Reserve March 2013 - May 2015
FLAMEX Inc. November 2014 - December 2014
Ericsson May 2014 - October 2014
AT&T April 2012 - March 2013
Cape Fear Staffing October 2011 - April 2012
US Army June 2007 - May 2011
Skills
Army, VoIP, Switches, Telecommunications, Routers, Microsoft Office, Active DoD Secret..., Information Assurance, RF Troubleshooting, Satellite Communications, IPTV, LAN-WAN, Copper Cabling, Fiber Optics, VMware Workstation, Arch Linux, Windows 8, Soldering, NI Multisim
Education
ECPI University 2015 — 2017
Bachelor’s Degree, Computer and Information Sciences and Support Services
ECPI University 2013 — 2015
Associate’s Degree, Electronics Engineering Technology
CBS Television Distribution - INSIDE EDITION May 2010 - Present
INSIDE EDITION June 2004 - May 2010
INSIDE EDITION June 2000 - May 2004
WSPA 2000 - 2000
Time Warner Cable 1998 - 2000
CNBC "Power Lunch" October 1997 - March 1998
CNBC "Steals & Deals" June 1996 - December 1997
US Navy December 1984 - November 1993
Skills
Spanish, Project Planning, Broadcast, Television, Video Production, Avid, Final Cut Pro, Producing, Broadcast Television, Video, Entertainment, Post Production, New Media, Broadcast Journalism, Digital Media, Video Editing, Media Production, Film, Film Production, Radio, HD Video, Camera, Non-linear Editing, Storytelling, Journalism, Breaking News, Editing, Field Producing, Field Production
Education
Eastern Connecticut State University 1994 — 1996
BS, Communications
Fort Lee 1979 — 1983
High School Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program
SCA Group, Inc. 2011 - 2013
Time Warner Cable February 2008 - May 2011
Solid Surface Products June 2007 - January 2008
United Spirit, Inc May 2003 - June 2007
Skills
Accounts Receivable, Purchasing, Accounts Payable, Budgets, Controllership Functions, Budgeting, Full P&L Responsibility, Balance Sheet, Reconciliation, Financial Analysis, Financial Reporting, Internal Audit, Job Costing, Fleet Management, Warehouse Management, Collections, Cash Flow, Leadership, Management, Strategy, Finance, Account Reconciliation, Contract Negotiation, P&L Management, Project Management, Process Improvement
Education
East Carolina University - College of Business 2006 — 2007
Bachelors of Science in Business Administration, Business Administration and Management, General
Florida State University 1989 — 1990
University of Miami 1988 — 1989
Buildlifebalance June 2014 - Present
Time Warner Cable June 2013 - Present
TEKsystems July 1995 - January 2010
Skills
Optical Fiber, Fiber Optics, Telecommunications, Data Center, Telephony, Bentley Microstation, AutoCAD, Hand Drafting, Quality Control, Supervisory Skills, Microstation, MicroStation, Cabling, Software Installation, Team Leadership
Education
Eastfield College 1993 — 1996
Associate's Degree, CAD/CADD Drafting and/or Design Technology/Technician
A2 Hosting July 2014 - Present
Asheboro Creative March 2007 - Present
Time Warner Cable August 2013 - May 2014
CenturyLink October 2009 - February 2012
Office Depot July 2007 - March 2009
Movie Gallery July 2006 - May 2007
Skills
MySQL, Web Development, WordPress, XHTML, PHP, Apache, Website Development, CSS, Web Design, E-commerce, LAMP, SEO, Networking, CMS, Web Analytics, Troubleshooting, HTML, Graphic Design, HTML 5, Mobile Applications, Ubuntu, Analytics, Windows, Technical Support, JavaScript, jQuery, Dreamweaver, SQL, Web Applications, User Experience, CSS3, Linux, Adobe Creative Suite, Databases, Illustrator, User Interface Design, Email Marketing, Photoshop, XML, Front-end, Database Design, Web Services, Cloud Computing, cPanel, Web Project Management, Google Analytics, Web Hosting, Semantic HTML, PHP4/5, WHM
Education
Eastern Randolph High School 1996 — 1999
Diploma, Main focus on writing and technology
ECPI University
Associate's Degree, Network Security
National MS Society January 2015 - Present
Time Warner Cable June 2011 - January 2015
WDTN-TV April 2010 - June 2011
Cox Ohio Publishing 2004 - 2009
Northwest Herald 1999 - 2004
Daily Herald 1997 - 1999
Kane County Chronicle 1992 - 1995
Skills
Advertising, Marketing, Sales, Retail, Newspaper, Social Media Marketing, Marketing Communications, Fundraising, Events, Coaching, Digital Marketing, Online Advertising, Sales Management, Customer Satisfaction, CRM, Customer Acquisition, Customer Retention, SEM, SEO, Google Analytics, Social Networking, Event Management, Broadcast, Customer Service, Key Account Development, Microsoft Office, Microsoft Excel, Microsoft Word, Social Media, Nonprofits, New Business Development, Networking, PowerPoint, Promotions, Management, Selling, Training, Advertising Sales, Strategic Planning, Email Marketing, Online Marketing, Team Building, Marketing Strategy, Strategy, Media Planning, Digital Media, Integrated Marketing, Lead Generation, Account Management, Media Buying
Education
Eastern Illinois University 1986 — 1990
BA, Mass Communication/Media Studies
ITTExelis May 2012 - Present
Time Warner Cable August 2003 - June 2012
MCI Corporation 1991 - 2012
Skills
Computer Hardware, Software Documentation, Troubleshooting, Customer Satisfaction, Customer Service, Multi Tasking, Data Analysis, Priority Setting
Education
Parkland College 1976 — 1984
AA, Business/General
Eastern Illinois University 1973 — 1975
Percepta ~ Creating customer loyalty for 15 years! August 2015 - Present
Percepta ~ Creating customer loyalty for 15 years! May 2014 - July 2015
eviCore April 2012 - May 2014
Percepta February 2011 - February 2012
PepsiCo - Frito Lay June 2006 - January 2011
Time Warner Cable July 2004 - September 2005
AT&T June 2003 - July 2004
Lexmark International, Inc. January 2001 - June 2003
Winn-Dixie December 1992 - December 2000
Skills
Microsoft Excel, Data Analysis, Business Analysis, Microsoft CRM, MS Excel Pivot Tables, Troubleshooting, Networking, Call Centers, Technical Support, Management, Telecommunications, Microsoft Office, Computer Hardware, Databases, Windows, Customer Service, Time Management, Servers, Operating Systems, Network Administration, Sales, Computer Proficiency, Access, Computer Repair, Problem Solving, Process Improvement, Team Building, Training
Education
University of Phoenix
Bachelor of Applied Science (B.A.Sc.), Business and Retail Management, 3.54
Florida Technical College 2001 — 2003
Associate of Science (A.S.), Computer Science, 3.51
Florida Technical College 2001 — 2001
College Diploma, Network and System Administration/Administrator, 3.68
Jones International University 2005 — 2005
Certificate Understanding Broadband Technology, Voice and Data Networks, 3.8
Eastern Florida State College
Planet Technologies November 2011 - Present
Criswell Automotive June 2011 - November 2011
United Educators November 2006 - June 2011
American Speech-Language-Hearing Association July 2003 - November 2006
INTERNOSIS, INC October 2002 - July 2003
SYTEL INC December 2001 - August 2002
GLOBAL EXPRESS MONEY ORDERS, INC October 2000 - December 2001
Time Warner Cable September 1999 - October 2000
ROWAN COUNTY EMRGENCY SERVICES May 1997 - September 1999
Skills
Active Directory, DHCP, Network Administration, Microsoft Office, Windows, Windows Server 2008, Virtualization, Disaster Recovery, Hyper-V, DNS, Windows Server, Microsoft Exchange, Servers, Firewalls, SharePoint, TCP/IP, VPN, Microsoft Technologies, Blackberry Enterprise..., Citrix, Network Security
Education
Strayer University 2001 — 2004
Bachelor of Science, Computer Networking, 2004
Orange Technologies, Inc 2001 — 2001
MCSE, Microsoft Server 2000
ECPI College of Technology 1998 — 1999
Computer and Information Sciences, General
The center for plastic surgery September 2012 - Present
Time Warner Cable June 2010 - September 2012
Skills
Sales, Marketing, Training, Customer Service, B2B, Budget Process, Phone Etiquette, Office Administration, Software Documentation, Skin Care, People-oriented, Goal Oriented, Building Relationships, Coaching, Advertising, Interviews, Time Management, Success Driven, Zeltiq Coolsculpting, Vectus Hair Laser, ZO Medical, ZO Skin Health, Neocutis Sales, Injectable, Injectable Fillers, TouchMD, Practice fusion, EMR
Education
Indiana Wesleyan University 2015 — 2017
Bachelor's Degree, Marketing/Marketing Management, General
Eastern Kentucky University 2006 — 2010
Associate of Science (A.S.), Business Administration and Management, General
RTV, Inc. - RealTourVision.com 2011 - Present
Wagonlander Vintage Collectibles, Inc. December 2005 - Present
Time Warner Cable May 1995 - June 1999
Skills
Sales Management, Management, Advertising Sales, Advertising, Sales, Marketing, Marketing Strategy, Account Management, New Business Development, Digital Media
Education
Eastern Michigan University 1989 — 1992
Bachelor of Business Administration (BBA), Marketing
Schoolcraft College 1988 — 1990
Associate's degree
Time Warner Cable August 2012 - Present
Delta Dental of Virginia March 2004 - August 2012
Atlantic Mutual Companies October 2001 - March 2004
US Navy August 1997 - November 1999
Skills
Network Administration, Firewall Administration, Telecommunications, Intrusion Detection, Incident Management, Information Security..., Web Application Security, Web Filtering, Remote Monitoring, Remote Management, TCP/IP, Network Security, Cisco Technologies, Disaster Recovery, Firewalls, Remote Infrastructure..., Security, Troubleshooting, VPN, Integration
Education
ECPI College of Technology 2000 — 2001
Associate's degree, Computer and Information Sciences and Support Services
Cisco Systems
CCNA Boot Camp
F5-Big IP on-site training
Application Security Manager
Global Knowledge
CCSA and CCSE Boot Camp
Interactive Intelligence
Telephony Systems Administration
SANS 504
Hacker Techniques, Exploits, & Incident Handling
Charter Communications April 2015 - Present
Charter Communications April 2013 - April 2015
Time Warner Cable May 2010 - July 2012
Spherion Technology November 2006 - May 2010
Verizon January 2002 - November 2004
Skills
Telecommunications, Process Improvement, Visio, Business Analysis, Disaster Recovery, Program Management, Project Management, Customer Satisfaction, Troubleshooting, Networking, Vendor Management, Change Management, Team Leadership, Risk Management, Operations Management, Project Planning, Budgets, VoIP, Production Managment, Product Lifecycle..., Customer Surveys, Customer Service, Broadband Networks, Cable Broadband, Video Communication, Video Conferencing, Call Center, Call Management, Token Ring, Ethernet, Gigabit Ethernet, Metro Ethernet, 10G Ethernet, Alarm Systems, Quality Auditing, Quality Assurance, Quality Management, Quality Operations, Thunderbird, T1, T3, oc 12, 0c 192, DS3, Nortel Meridian, IP, Forecasting, Call Centers, Leadership, Management
Education
LeTourneau University 1999 — 2001
Bachelor of Science (B.S.), Business/Managerial Economics
Eastfield College 1991 — 1992
Associate of Science (AS), System, Networking, and LAN/WAN Management/Manager
ICS Technologies March 2012 - Present
Nflatables Fun Land Rentals January 2009 - Present
Time Warner Cable 2008 - 2012
Fidelity Investments 2006 - 2008
Foot Locker 2003 - 2005
Skills
Windows 7, Active Directory, Microsoft Exchange, Windows Server, DHCP, XP, Group Policy, Servers, Computer Hardware, Symantec Endpoint..., DNS, Printers, Lync Server 2010, IP PBX, Networking, Security, VPN, Customer Service
Education
ECPI College of Technology 2001 — 2003
Network Security
Time Warner Cable January 1989 - Present
Skills
HFC, Telecommunications, Network Design, Contract Negotiation, DWDM, Customer Service, VOD, Process Improvement, Optical Fiber, FTTx, MPLS, Broadband, Call Center, Cable Television, Outside Plant, Set Top Box, DOCSIS, Customer Satisfaction, Forecasting, IP, Project Management, Computer Network..., Ethernet, Troubleshooting, Team Leadership, Team Building, Vendor Management, IPTV, RF, Transmission, VoIP, Budgets, Operations Management, Leadership, Wireless, Call Centers, Direct Sales, T1, Telephony, WiMAX, Metro Ethernet, Cellular Communications
Education
Eastfield College
Triton Jr. College
Time Warner Cable Business Class July 2015 - Present
Time Warner Cable June 2015 - July 2015
Time Warner Cable October 2014 - June 2015
Time Warner Cable May 2013 - October 2014
Time Warner Cable February 2010 - May 2013
Groupware International March 2007 - February 2010
Skills
Coax, Cable Modems, DOCSIS, Cabling, Cable Television, HFC, Broadband, Telephony, Cables, DSL, Cat5, Ethernet, Provisioning, PRI, Outside Plant, Cable Management, Modems, Computer Network..., RF
Education
Brevard Community College 2003 — 2005
Time Warner Cable January 2015 - Present
Miller Managment September 2014 - January 2015
Buckeye Honda January 2014 - July 2014
Menards January 2013 - January 2014
Skills
Automotive, Customer Satisfaction, Sales Management, Automobile, Vehicles
Education
Eastland-Fairfield Career and Technical Schools 2010 — 2012
Computer Programing and Software Development, Computer Programming, Specific Applications
Eastland-Fairfield Career and Technical Schools 2010 — 2012
Program and Software Development, Computer Science
Time Warner Cable January 2011 - Present
Groupware International June 2009 - June 2010
MasTec Network Solutions January 2009 - June 2009
U.S. Army September 2002 - September 2004
U.S. Army November 1991 - September 2002
Skills
Installing cabling, Installing cat-5e, Computer Hardware, Computer Software..., Computer Network..., Wireless Networking, Wireless Communications..., Customer Service
Education
ECPI College of Technology 2009 — 2011
Bachelor's degree (not completed), Electrical, Electronic and Communications Engineering Technology/Technician
North Central Institute 2002 — 2003
Certificate, General Studies
Do Right Services Inc. September 2011 - Present
Bright House Networks March 2006 - July 2011
Bright House Networks 2003 - 2006
Time Warner Cable 2002 - 2003
Skills
Call Center, Customer Satisfaction, Software Documentation, Telecommunications, Troubleshooting, Microsoft Office, Microsoft Excel, Marketing Strategy, Wireless, Strategic Planning, Project Management, New Business Development, Network Design, CRM, Contract Management, Coaching, Process Improvement, Project Planning, Operations Management, Team Building, Management, Leadership, Call Centers, Sales
Education
Eckerd College 2009 — 2014
Bachelor's degree, Business Management & Finance, 3.89
Jones International University 2002 — 2011
Certified Broadband Technician, Technical Management
Panasonic Corporation of North America December 2001 - Present
Mastrcon, Inc 1998 - October 2001
Valcor Inc 1996 - 1996
Time Warner Cable 1995 - 1996
Skills
Windows, Mircosoft Word, Microsoft Excel, Microsoft Power Point, Adobe Acrobat, Adobe Acrobat..., Adobe Illustrator, Adobe Photoshop, Adobe InDesign, Adobe After Effects, Lotus Notes, Mac OS X, Turning Point, Soldering, Apple iMovie, Apple iPhoto, Panasonic Unified PC..., Panasonic TA824..., Panasonic TVA..., Microsoft Exchange, Xbox 360, Playstation 2, Microsoft Access, Photoshop, OS X, Microsoft Word, Illustrator, PowerPoint, iMovie, InDesign, Customer Service, Technical Support, Manufacturing, Electronics, Consumer Electronics, Computer Repair, Microsoft Office, Training, Electronics Repair
Education
Tidewater Community College 2007 — 2012
N/A
ECPI College of Technology 1993 — 1995
AAS
Tidewater Community College 1989 — 1991
None
Time Warner Cable February 2014 - Present
Suddenlink Communications March 2009 - February 2014
Ranger American October 2001 - March 2009
Warner Cable April 2008 - February 2009
Ranger American of Texas November 2003 - April 2008
Dell Computers June 2000 - June 2002
Skills
Customer Service, Sales, Call Center, Account Management, Team Building, Sales Management, Direct Sales, Cold Calling, Strategic Planning, Management, Leadership, Microsoft Office, Marketing, New Business Development, Training, Security, Customer Retention, Recruiting, Sales Process, Employee Training, Team Leadership, Coaching, Marketing Strategy, Outlook, VoIP, Alarm Systems, Direct Marketing, Sales Presentations, Customer Satisfaction, Customer Experience, Telecommunications, Salesforce.com, Wireless, Solution Selling, Lead Generation, Call Centers
Education
Eastern Kentucky University 1985 — 1988
nursing
Westwood High School 1980 — 1984
Department Of Navy September 2015 - Present
Time Warner Cable October 2014 - December 2014
IKEA Group July 2013 - July 2014
GameStop January 2013 - June 2013
US Army April 2003 - February 2013
Skills
Military, Military Experience, Military Operations, Army, Time Management, Customer Service, Employee Training, Process Improvement, Information Assurance, Team Leadership, Training, Leadership, Management, Public Speaking, Microsoft Office
Education
ECPI University 2014 — 2015
Bachelor’s Degree, Network Security
ECPI College of Technology 2013 — 2014
Associate of Science (A.S.), Network Security
FTI Consulting 2013 - January 2015
Time Warner Cable 2008 - 2012
Time Warner Cable 2006 - 2008
Time Warner Cable 2004 - 2006
Time Warner Cable, Bright House Networks 2000 - 2004
Time Warner Cable 1998 - 2000
Time Warner Cable 1995 - 1998
Skills
Integrated Marketing, Marketing Strategy, Direct Marketing, Strategic Partnerships, Customer Acquisition, Product Marketing, Customer Retention, Marketing Communications, Analytics, Cross-functional Team..., Product Management, Competitive Analysis, CRM, Broadband, VOD, Cable Television, Telecommunications, Strategy, Advertising, Digital Marketing, Digital Media, Digital Strategy, Online Advertising, Mobile Devices, Marketing, Management, Leadership, Sales
Education
Stetson University College of Law 1992 — 1995
JD, Law
Eckerd College 1988 — 1992
Bachelor of Science (BS), Sociology
DOT Scientific November 2009 - Present
Time Warner Cable December 2007 - March 2009
Fox Cable Networks January 2004 - July 2007
Skills
Sales Process, Account Management, Direct Sales, Cold Calling, Lead Generation, B2B, Sales Operations, Building Relationships, Sales Presentations, Selling
Education
Eastern Michigan University 1996 — 2002
Bachelor of Business Administration (BBA), Marketing
Eastern Michigan University 1996 — 2002
Bachelor of Arts (BA), Spanish Language and Literature
Universidad Autonoma de Queretaro 2000 — 2000
Spanish Language and Literature
GI Broadband March 2014 - Present
Amtec, LLC June 2012 - November 2012
Amtec, LLC April 2011 - June 2012
Amtec, LLC June 2009 - April 2011
Amtec, LLC March 2009 - June 2009
Time Warner Cable January 2007 - March 2009
Time Warner Cable April 2006 - January 2007
Skills
Telecommunications, Analysis, Broadband, Budgets, Cabling, Call Center, Cisco Technologies, Customer Satisfaction, Customer Service, Fiber Optics, Forecasting, IP, Managed Services, Management, Microsoft Office, Network Design, Network Engineering, Operating Systems, Optical Fiber, Process Improvement, Project Management, Strategic Planning, Strategy, System Deployment, Team Building, Team Leadership, T1, Telephony, Training, Troubleshooting, Vendor Management, VoIP, Wireless, Windows, Call Centers
Education
Brevard Community College
Concentration in IT/Business Management
Charles County Community College
Concentration in IT/Computer Programming
Satellite Engineering Group July 2012 - Present
Flight 9 Satellite December 2011 - July 2012
AMC Networks November 2010 - November 2011
Time Warner Cable January 2001 - May 2010
Flight 9 productions 2010 - 2010
Scharff Weisberg 2000 - 2001
WABC Television 1997 - 2000
A/W Sound and Vision 1994 - 1998
ProMix inc 1995 - 1997
RSA Audio 1990 - 1995
Skills
Satellite, HD Video, Video, Sound, Video Production, VOD, MPEG, Conditional Access, MPEG2, Digital TV, Digital Video, IPTV, Broadcast Television, Encoding, MPEG-4
Education
Rockland Community College 1978 — 1982
Associate of Arts (AA), Electrical and Electronics Engineering
Eastman School of Music 1977 — 1977
CCNA
TechFlow, Inc. July 2013 - Present
Sony Online Entertainment October 2011 - April 2013
Time Warner Cable September 2010 - July 2011
Cox Enterprises, Inc. March 2005 - July 2009
Liberty Tax Services August 2004 - March 2005
Wal-Mart Stores January 2001 - June 2002
Wal-Mart Stores June 2000 - January 2001
US Air Force June 1991 - March 1999
Skills
Active Directory, Troubleshooting, Software Quality..., Training, Data Analysis, Network Administration, Security, Help Desk Support, Programming, Databases, Testing, Technical Support, ITIL, Process Improvement, CSS, Selenium, Java, ASP.NET, C++, ASP, Visual Basic, HTML, JavaScript, BMC Remedy, VPN, Oracle SQL Developer, Lotus Notes, Business Analysis, Program Management, Windows 7, Management, Network Security, OS X, Windows XP, Hardware, Software Installation, Customer Satisfaction, TCP/IP, LAN-WAN, VMware
Education
ECPI College of Technology 2003 — 2004
A.A.S., Network Security, 4.0
Kent State University 2002 — 2003
A.A.S., General Program, Computer Application
Stark State College of Technology 2002 — 2003
A.A.S., E-Solutions (Specialization: Network Security, System Administration, and Webpage Design)
MercyHospital of Phila February 2008 - Present
Gaudenzia, Inc. August 2002 - January 2010
Time Warner Cable February 1998 - July 2003
Skills
Adolescents, Mental Health, Social Services, Microsoft Excel, Psychology, CBT, SPSS, Family Therapy, Psychotherapy, Nonprofits, Motivational..., Supervisory Skills, Public Speaking, Therapists, Psychological Assessment, Counseling Psychology, Teaching, Inpatient, Fundraising, Play Therapy, Interventions, Chemical Dependency, Community Outreach, Case Management, Mental Health Counseling, Program Development, Crisis Intervention, Group Therapy
Education
University of Phoenix 2010 — 2013
Bachelor of Science, Criminal Justice Administration
Lincoln University 2008 — 2010
Master's in Human Services, Human Services, General
Eastern University 2006 — 2008
Associate of Arts (A.A.), General Studies
retired Special Education AidePlymouth Canton SchoolsOctober 2002 - June 2006
Time Warner Cable May 1990 - September 2002
Education
Eastern Michigan University 2002 — 2006
Bachelor of Science (BS), Marketing
Schoolcraft College
Let Go of IBS July 2012 - Present
The Serenity Space July 2004 - Present
MindLinks 2004 - July 2012
LoudMouth Golf 2011 - November 2011
Business Networking International 2007 - 2009
BNI International 2007 - 2009
Professional Golfers Career College 2006 - 2006
Time Warner Cable 1996 - 1998
Skills
Public Speaking, Event Planning, Marketing Strategy, Social Media, Strategic Planning, Public Relations, Event Management, Customer Service, Team Building, Entrepreneurship, Sales Management, Coaching, Small Business, Leadership Development, Personal Development, Anxiety Management, Hypnotherapy, Emotionally Focused..., Mindfulness Meditation, Holistic Health
Education
Ignite Your Ideal Practice 2012 — 2012
Landmark Education 2002 — 2012
Eastern Michigan University 1987 — 2004
Master of Arts (M.A.), Counseling Psychology
Time Warner Cable November 1995 - Present
Comcast Cable November 2002 - August 2006
AT&T Broadband March 1999 - November 2002
TCI Cable November 1995 - March 1999
Michaels Stores, Inc. March 1995 - October 1995
FOOTACTION USA August 1993 - March 1995
Skills
Cisco Technologies, Routers, Cisco IOS, WAN, Ethernet, Switches, Routing, IP, OSPF, Cisco Routers, Juniper Switches, JUNOS, Networking, Cisco Nexus, Wireless, Security, VPN, Network Engineering, Network Design, System Deployment, VoIP, VLAN, Network Security, Routing Protocols, EIGRP, HSRP, TCP/IP, Cisco Switches, Wireshark, GLBP, Trunking, IP Addressing, Subnetting, LAN-WAN, Catalyst Switches, Juniper, Network Architecture, Computer Network..., CCNA, DNS, VTP, Sonicwall, Firewalls, Switching, Metro Ethernet, IPv6, Cisco Catalyst Switches, Spanning Tree, Fiber Optic Networks, Linux
Education
Global Knowledge
Implementing Cisco IOS Network Security (IINS)
Global Knowledge
Implementing CiscoWorks for LAN/WAN Enterprise Management (CWENT)
Global Knowledge
CCNA Boot Camp
Marconi Technical Education
Enterprise ATM Switch, ES-3810 IO&M
New Horizons
Cisco ICND
Marconi Technical Education
Connection Oriented Routing and Traffic Management
Marconi Technical Education
Certification, Marconi Core Products IO&M
East Central University 1990 — 1992
Music Education
Cone Health March 2012 - Present
Wachovia, A Wells Fargo Company September 2010 - September 2011
Solstas Lab Partners August 2008 - September 2010
Clearwire June 2007 - August 2008
Time Warner Cable October 2001 - August 2006
United States Marine Corps October 1995 - October 1999
Education
ECPI University
Bachelor of Science in Computer and Information Science with a major in Network Security
ECPI University
Associate's Degree, Associate of Applied Science in Electronics Engineering Technology with a major in Computer Techno
ECPI University
Associate's Degree, Associate of Applied Science in Computer Electronics Technology
ECPI University
Diploma in Computer Technology and Networking
ECPI University
Diploma in Computer Technology and Telecommunications
Time Warner Cable December 2001 - Present
Konover Property Trust 1998 - 2001
Larscom October 1994 - July 1998
Skills
Facilities Management, Team Building, Call Center, Call Centers, Vendor Management, Security, Budgets, Customer Satisfaction, Operations Management, Contract Negotiation, Project Management, Leadership, Process Improvement, Project Planning, Coaching, Sales, Management, Sales Management, Process Scheduler, Team Leadership, Training, Strategic Planning, Program Management, Change Management, Account Management, Cross-functional Team..., Telecommunications, Troubleshooting, Negotiation, Customer Retention, Human Resources, Sales Operations, Employee Relations, Customer Experience, Networking, Inventory Management, Contract Management, Customer Service, Salesforce.com, Recruiting
Education
Eastern Kentucky University 1975 — 1978
Time Warner Cable May 2014 - Present
Lowe's Home Improvement October 2010 - March 2014
Lowe's Customer Support Center October 2010 - March 2014
ComputerNet Resource Group January 2010 - March 2014
2010 NC School of the Arts June 2010 - July 2010
Novant Health January 2010 - February 2010
2010 Novant Health January 2010 - February 2010
Stitchmaster, LLC May 2003 - May 2009
2004-2009 Stitchmaster, LLC May 2004 - April 2009
Skills
Remote Desktop, Windows 7, BMC Remedy, Windows 8, Active Directory, Microsoft Office, VoIP, Hardware Support, Problem Solving, Security, Digital TV, Wireless Networking, Router Configuration, iPhone Support, Mac OS, Remote Support, HTML, Documentation, Wireless Security, Wireless Routers, Microsoft Exchange, Unix Networking, UNIX Databases, UNIX Script, Mobile Support, Ghosting, Technical Support, Troubleshooting, VPN, Help Desk Support, Windows XP
Education
ECPI College of Technology 2009 — 2010
Associates Degree, Networking & Security
ECPI School of Technology 2009 — 2010
Associates, Network & Security
Time Warner Cable January 2013 - February 2014
Time Warner Cable January 2008 - January 2013
Xpient Solutions April 2006 - January 2008
State of North Carolina - Department of Justice April 2005 - March 2006
Skills
Security, Project Management, Data Center, Management, Product Development
Education
ECPI College of Technology 1983 — 1984
Associate of Science (A.S.), Computer Technology/Computer Systems Technology, 3.9
Old Dominion University 1976 — 1979
BS, Sociology - Criminal Justice
Highland High School 1973 — 1975
Diploma, General Studies
Novell
Certification, CNE
PMI
Certification, PMP
The Walt Disney Company, Wells Fargo, AT&T November 2014 - Present
Time Warner Cable March 2014 - May 2014
Insight Global February 2013 - February 2014
BASF January 2012 - January 2013
T-Mobile January 2011 - January 2012
Microlab Computers October 2009 - December 2010
LandAmerica January 2005 - January 2008
Lowe's Home Improvement May 2005 - December 2007
Sprint Nextel January 2007 - July 2007
Sold Online December 2005 - December 2006
Skills
Networking, Troubleshooting, Hardware, Cisco Technologies, Wireless, Software Installation, Integration, Windows Server, OS X, Web Design, Operating Systems, Security, GSM, Computer Hardware, Training, Routers, TEMS, RF Engineering, User Interface Design, Computer Repair, RF, Servers, Software Documentation, Windows, Laptops, Windows 7, Network Administration, Branding & Identity, Chemical Engineering, UMTS, 3G, Telecommunications, Vendor Management, Testing, Patent & Trademark..., Designs, Competitive Analysis, Edge, Network Optimization, Linux, Dreamweaver, Web Development, Visio, ACTIX, Microsoft Office, Technical Support, Wireless Networking
Education
ECPI College of Technology 2002 — 2004
Information Services, Network Administration & Security
Dallas County December 2007 - Present
Time Warner Cable April 2007 - Present
Davradio productions April 2004 - Present
Car Spa January 2007 - December 2007
Education
American Broadcasting School 2003 — 2004
FCC License, Radio Broadcasting
East Tennessee State University 1978 — 1983
BBA, Business Mnangement
Wilkinsburg Senior High School 1975 — 1978
Diploma, college prep
LYNX Services, a Solera company May 2015 - Present
Alta Resources August 2014 - May 2015
Time Warner Cable 2009 - 2013
Citi 2007 - 2009
Alliance Data 2005 - 2007
Skills
Human Resources, Employee Relations, Management, Talent Management, Onboarding, Talent Acquisition, Personnel Management, Recruiting, Succession Planning, Employee Engagement, Performance Management, HRIS
Education
East Tennessee State University 2001 — 2005
Bachelor of Business Administration (B.B.A.), Human Resources Management/Personnel Administration, General
Charter Communications April 2014 - Present
Time Warner Cable August 2008 - April 2014
Time Warner Cable 2005 - 2008
Comcast Cable 2003 - 2005
PetSmart January 2000 - July 2003
Skills
CSG, NICE Call Recording, RTA, CentreVu, Kronos Timekeeping, Avaya, Microsoft Excel, Microsoft Word, PowerPoint, Outlook, Call Centers, Leadership, Customer Retention, Employee Training, Coaching, Call Center Development, Workforce Management, PeopleSoft, Hiring, Spanish, Sales Process, Sales Management, Broadband, Customer Experience, Sales, Customer Satisfaction, Customer Service, Telephony, Telecommunications, T1, Direct Sales, VoIP, Salesforce.com, Wireless, Managed Services, Sales Operations, Management, Vendor Management, Solution Selling, CRM, Avaya Technologies, Cross-cultural..., Cross Cultural...
Education
Texas Tech University
Bachelor of Arts (B.A.), University Studies - Communications, Human Development and Family Studies, History, 3.85
Eastfield College
Progress solar solutions January 2015 - Present
Ucon services September 2012 - February 2015
Time Warner Cable May 2007 - June 2008
US Navy March 2005 - April 2008
US Navy April 2005 - November 2005
US Navy June 2004 - May 2005
Skills
Project Planning, Construction, Contract Negotiation, Marketing Strategy, Business Strategy, Contract Management, Business Development, Construction Management, Troubleshooting, Product Development, Contractors, Residential Homes, Strategy, Supervisory Skills, Process Scheduler, Inspection, Marketing Communications, Renovation
Education
Ecotech Institute 2014 — 2015
Associate of Science (A.S.), Wind Energy Technology
Ecotech Institute 2013 — 2014
Associate of Science (A.S.), Solar Energy Technology
Ecotech Institute 2013 — 2014
Associate of Science (A.S.), Renewable Energy Technology
University of Maryland College Park 2004 — 2005
Associate's degree, Computer/Information Technology Administration and Management
ITT Technical Institute-Houston North 2000 — 2002
Associate of Science (A.S.), Electrical/Electronics Drafting and Electrical/Electronics CAD/CADD and engineering
Time Warner Cable Business Class April 2013 - Present
Time Warner Cable July 2012 - Present
Time Warner Cable Business Class April 2005 - Present
Time Warner Cable February 2006 - January 2009
Skills
Call Center, VoIP, Troubleshooting, Customer Satisfaction, Telecommunications, ICOMS, CSG, Project Management, Project Coordination, DOCSIS, Broadband, Telephony, Technical Support, Wireless, Customer Service, Routers, Computer Network..., Cables, Ethernet, Networking, Avaya, Team Leadership, Computer Hardware, Software Installation, Microsoft Office, Help Desk Support, Wireless Networking, Account Management, Customer Experience, Salesforce.com, T1/PRI, Call Centers, Cabling, Leadership, T1, Fiber Optics, WAN, Management, LAN-WAN, IP, MPLS, Vendor Management, Managed Services, System Deployment, Network Design, Data Center, Switches, BMC Remedy, Provisioning, Internet Services
Education
ECPI 2002 — 2004
Diploma, Computer Technology
ECPI College of Technology
Time Warner Cable 2007 - 2010
Skills
Troubleshooting, Vendor Management, Windows, Networking, Project Management, Access, Customer Service, Cloud Computing, SharePoint, Microsoft Office, Microsoft Word, Microsoft Excel, Dispute Resolution, Escalation, Supervising, Customer Satisfaction, Telecommunications, Salesforce.com, VoIP
Education
Eastfield College 2012 — 2013
Fox Tech High School 1991 — 1994
Time Warner Cable September 2013 - Present
T-Mobile 2006 - 2013
Verizon November 2004 - August 2006
Ibase Consulting April 2004 - November 2004
EarthLink May 2000 - March 2003
Skills
TCP/IP, Networking, Call Centers, Team Leadership, Switches, Troubleshooting, VoIP, Wireless, Excellent customer..., Cisco Technologies, Routers, Mobile Devices, Technical Support, Security, QoS, Help Desk Support, Telephony
Education
Eastfield College 2013 — 2018
Associate FOS Computer Science (AS), Network and System Administration/Administrator, Still Attending
Time Warner Cable July 2015 - Present
GNC Livewell May 2013 - July 2015
Skills
Customer Service, Retail, Inventory Management, Merchandising, Visual Merchandising, Retail Sales, Customer Satisfaction, Store Management, Marketing, Store Operations, Teamwork, Leadership, Microsoft Word, Time Management
Education
Eastern Kentucky University
Bachelor of Arts (B.A.), Health science
Time Warner Cable November 2014 - Present
Time Warner Cable March 2013 - November 2014
Time Warner Cable March 2012 - March 2013
Insight Communications/Time Warner Cable March 2010 - March 2012
Shepherd Communications October 2007 - March 2010
Skills
Customer Service, Windows, Process Improvement, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, English, Research, Outlook, Photoshop, Public Speaking, Virtualization, Data Entry, Telecommunications, Call Centers, Customer Satisfaction, Troubleshooting, Team Leadership, Customer Experience, Team Building, Training, Customer Retention, Coaching, Employee Training, Cross-functional Team...
Education
Eastern Kentucky University 2000 — 2001
Time Warner Cable April 2010 - Present
Capgemini Consulting July 2007 - April 2010
Mandarin Oriental Hotel Group May 2006 - August 2006
Jardine Matheson May 2005 - August 2005
Skills
Marketing Strategy, Digital Marketing, Strategy, Cross-functional Team..., CRM, Integrated Marketing, Management, Sales, Business Strategy, Marketing, Product Development, Start-ups, Direct Marketing, Digital Strategy
Education
Villanova University 2003 — 2007
International Business, Management
East China Normal University
International Business, International Economics
Hong Kong International School
Time Warner Cable June 2015 - Present
Shilo inn and suites April 2014 - May 2015
Spherion Professional Services September 2013 - December 2013
Hallowell-List Industries April 2013 - September 2013
Brighthouse Networks March 2010 - August 2012
AIG January 1999 - January 2008
Skills
Billing Systems, Microsoft Office, Customer Service, Customer Satisfaction, Customer Oriented, Call Center, Outlook, Data Entry, Insurance, Telephone Skills, Microsoft Word, PowerPoint, Customer Experience, Fax, Time Management, Training, Team Building, Leadership, Team Leadership, Coaching, Teamwork, Medical Terminology, Quality Assurance, Supervisory Skills, Windows, Troubleshooting, Call Centers, Sales, Microsoft Excel, Customer Retention, Filing, Management, Invoicing
Education
Central Texas College 2014 — 2015
General - prerequisites, Medical Diagnostic Sonography
Brevard Community College 2012 — 2012
Registered Nursing/Registered Nurse, 3.58
Kaplan University 2008 — 2012
Nutrition Sciences, 2.8
Paycation Travel December 2014 - Present
Giant Leap Enterprises January 2012 - Present
Wells Fargo Bank June 2010 - December 2011
Time Warner Cable February 2006 - March 2009
Skills
Customer Service, Time Management, Call Centers, Troubleshooting, Customer Satisfaction, Networking, Computer Hardware, Outlook, Data Entry, 10 Key, Customer Retention, Lotus Notes, Team Leadership, Team Building, Call Center, Leadership, Sales, Training, Event Planning, Public Speaking, Marketing, Social Networking, Social Media, Microsoft Office, Small Business, Certified Travel..., Network Marketing, Strategic Planning, Marketing Strategy, Social Media Marketing, Entrepreneurship, Coaching, Management
Education
ECPI College of Technology 2012 — 2015
Associate of Science (A.S.), Network Security
Time Warner Cable September 2015 - Present
Miller Management March 2014 - September 2015
Sequent Inc. November 2012 - July 2013
Catholic Social Services September 2007 - November 2009
The Ohio State University March 2002 - January 2005
Mount Carmel Health System October 2000 - March 2002
United HealthCare Corporation 1993 - 1997
Skills
HRIS, Benefits Administration, Deferred Compensation, Applicant Tracking..., Employee Relations, Labor Relations, HR Policies, Talent Acquisition, Employee Benefits, Talent Management, Performance Management, FMLA, Management, Personnel Management, Human Resources, Onboarding
Education
Eastern Kentucky University 1982 — 1986
B.S/B.A, Business Admin.-Marketing
University of Maryland College Park
coursework towards Masters in HRM, Business, Management, Marketing, and Related Support Services
Greater Cincinnati Behavioral Health Services April 2015 - Present
United States Army National Guard February 2012 - Present
Time Warner Cable March 2014 - April 2015
Department of Corrections September 2012 - March 2013
Louisville Metro Inventory April 2009 - August 2011
Skills
History, Education, Management, Team Leadership, Team Management, Social Services, Non-profit Volunteering, Mission Work, Cable Television, Customer Service, Leadership Development, Human Resources, Inventory Management, Microsoft Office, Nonprofits, Community Outreach, Project Management, Teaching, Volunteer Management, Youth Development, Youth Ministry, Mentoring, Job Coaching
Education
Eastern Kentucky University 2008 — 2012
Bachelor of Arts (B.A.), History
Time Warner Cable 2012 - 2014
Wal-Mart 2009 - 2012
Title Trading 2007 - 2009
CROSSMARK 2002 - 2007
Skills
Human Resources, Employee Relations, Leadership, Onboarding, Performance Management, Program Management, Talent Management, New Hire Orientations, Applicant Tracking..., Succession Planning, Talent Acquisition, Recruiting, HRIS, Coaching, Employee Engagement, Workforce Planning, Benefits Administration, Employee Wellness..., Change Management, Total Rewards, Employee Recognition, Reporting & Analysis
Education
East Tennessee State University
Bachelor's Degree, Operations Management
AVANT Field Services October 2012 - 2015
HG Communications 2004 - 2011
Time Warner Cable 1997 - 2002
Skills
Call Centers, Troubleshooting, Telecommunications, Telephony, Technical Support, Customer Satisfaction, VoIP, Computer Hardware, Avaya, Networking, Customer Service, Wireless, Software Installation, Windows 7, Routers
Education
East Los Angeles College 1991 — 1993
Associate's Degree
iContact December 2014 - Present
iContact June 2012 - Present
Time Warner Cable September 2011 - June 2012
Time Warner Cable January 2011 - September 2011
Diebold August 2007 - April 2010
American Express March 2006 - August 2007
ECPI University February 2006 - August 2006
United States Marine Corps January 2001 - January 2005
Skills
Troubleshooting, Customer Satisfaction, Team Leadership, Training, Microsoft Office, Mac OS, Problem Solving, Computer Repair, Customer Support, Email Marketing Software, Salesforce.com, Customer Retention, Account Management, Email Marketing, Debt Settlement, SaaS, Sales, Customer Service, Social Media Marketing, E-commerce, Cold Calling, B2B, Segmentation, Strategy, Strategic Partnerships, Customer Acquisition, XP, Start-ups, Windows XP, Marketing, CRM, Technical Support
Education
ECPI University 2006 — 2007
Associate of Science (AS), Computer Engineering
Mediacom Communications August 2009 - March 2011
Time Warner Cable August 2006 - August 2008
Adelphia Communications November 2000 - July 2006
Skills
Telecommunications, Sales Operations, Recruiting, Training, Sales Management, Broadband, Direct Sales, Telephony, Team Building, Call Center, New Business Development, VoIP, Sales Process, Customer Service, Customer Satisfaction, Account Management, B2B, IP, Product Development, Contract Negotiation, Customer Retention, Sales, Call Centers
Education
East Tennessee State University
Education
Time Warner Cable February 2013 - Present
Suddenlink Communications April 2012 - February 2013
Suddenlink Communications August 2009 - April 2012
Skills
Wireless, Business Analysis, IP, Vendor Management, Telecommunications, Team Leadership, Troubleshooting, Switches, PMP, Call Centers, Integration, Project Management, Project Planning, VoIP, Telephony, Cisco Technologies, ITIL, Requirements Analysis, Testing, Ethernet, Network Design, Computer Network..., Process Improvement, Software Project..., Broadband, Fiber Optics, MPLS, CMTS, Data Center
Education
Eastfield College 1998 — 2002
Electronic telecommunications, Telecommunications Engineering
Time Warner Cable Business Class January 2015 - Present
PictureBliss Photography January 2014 - Present
Time Warner Cable January 2004 - December 2014
Redeemers Church West January 2010 - September 2012
Skills
VoIP, Telecommunications, Troubleshooting, Windows, Telephony, Cabling, System Administration, Active Directory, Computer Hardware, Servers, Hardware, Call Centers, Technical Support, Windows Server, Software Installation, A+ Certified, Ethernet, LAN-WAN, Networking, Routers, VPN, Network Design
Education
Eastland-Fairfield Career and Technical Schools 1995 — 1996
Certificate of completion, Electronics
Townsquare Media February 2014 - Present
Townsquare Media of El Paso 1992 - Present
Duke Keith Imaging 2004 - Present
Time Warner Cable 2005 - Present
El Paso Rhinos Hockey 2006 - Present
CBS Sports 2007 - 2010
El Paso Buzzards Hockey 1999 - 2001
The University of Texas at El Paso 1990 - 1992
Albuquerque Journal 1983 - 1990
Clear Channel Radio 1988 - 1989
Skills
Media Relations, Social Media, Broadcast, Video Production, Television, Social Media Marketing, Event Management, Event Planning, Advertising, Entertainment, Public Relations, Video Editing, Play-by-play, Sports, Radio, Copywriting, Blogging, Journalism, Press Releases, Digital Media, Video, Facebook, Final Cut Pro, Broadcast Journalism, New Media, Social Networking, Radio Broadcasting, Radio Producing, Adobe Audition, Publicity, Copy Editing, Voice Over, News Writing, Radio Host, Storytelling, Radio Advertising, Media Production, Audio Editing, Avid, Non-linear Editing, Broadcast Television, Multimedia, AP Style, Videography, Newspapers, Voice Acting, Producing, Premiere, Football, Radio Promotions
Education
The University of New Mexico 1985 — 1987
Journalism
Eastern New Mexico University 1984 — 1985
Radio and Television Journalism
Time Warner Cable September 2010 - May 2012
Time Warner Cable February 2009 - September 2010
Time Warner Cable September 2006 - February 2009
TWC September 2004 - September 2006
U.S. Navy January 1997 - January 1999
Skills
Troubleshooting, Documentation, Remedy, Outlook, Customer Service, Telecommunications, Microsoft Office, Excel, Process Improvement, Software Documentation, Management, BMC Remedy, Technical Support, Routers, Networking, Teamwork, Leadership, Microsoft Excel, Team Leadership, Training, Computer Network..., Visio, Hardware, System Administration, Change Management, Software Installation, Cable Television, Windows, Analysis, Customer Satisfaction, Help Desk Support, Team Building, Operating Systems
Education
ECPI University 2003 — 2005
Associate Of Applied Science, Computer Electronics Technology
Time Warner Cable November 2013 - Present
Modular Assembly Innovations April 2012 - November 2013
Nike, Inc. March 2008 - March 2012
Education
Eastern Kentucky University 2005 — 2007
BS, Fire & Safety Engineering Technology
Illinois State University 2003 — 2005
Business Administration
Time Warner Cable June 2015 - Present
Mid-American Financial February 2011 - February 2015
Skills
FHA, Conventional, VA, Mortgage Lending, Refinance, Mortgage, Residential, Purchase, IT Service Management, Residential Homes, Investment Properties, USDA, Customer Service, Sales Management, VA loans, Underwriting, Residential Mortgages, Reverse Mortgages, Mortgage Banking, Loans, FHA financing, First Time Home Buyers, Real Estate, Credit, Loan Origination, Finance, Commercial Mortgages, REO, Banking, Government Loans, Real Estate Transactions, Investors
Education
Hondros College 2003 — 2003
Insurance, Insurance
Hondros College 1996 — 1996
Realtor®, Real Estate
Eastern Kentucky University 1979 — 1981
Law Enforcement
Time Warner Cable May 2014 - Present
Time Warner Cable February 2013 - May 2014
Time Warner Cable May 2007 - May 2014
News 14 Carolina, Time Warner Cable December 2005 - May 2007
Time Warner Cable April 2004 - December 2005
Time Warner Cable January 2002 - April 2004
WJHL TV 11 December 1999 - December 2001
WCYB TV August 1998 - December 1999
Eastman Chemical Company August 1997 - August 1998
WCYB TV January 1997 - August 1997
Skills
Television, Video, Production, Programming, Sports, Broadcast, Video Production, Digital Video, Editing, Video Editing, Writing, Public Relations, Copywriting, Digital Media, Social Media Marketing, Media Relations, Journalism, Budgeting, Word, Promotions, New Media, Media & Entertainment, Microsoft Office, PowerPoint, VOD, Final Cut Pro, Camera, Marketing Communications, Project Management, Broadcast Television, Radio, Budgets, Marketing, Microsoft Word
Education
Southern New Hampshire University 2011 — 2014
MBA, Sports Managment
East Tennessee State University 1994 — 1999
B.S, Mass Communications
Lash Group August 2011 - Present
H&R Block December 2009 - April 2012
Target April 2010 - August 2011
Sherpa LLC (Bank of America) July 2010 - November 2010
Grant Thornton LLP September 2007 - June 2009
Sherpa LLC (BlueTarp Financial, Inc.) September 2006 - August 2007
Time Warner Cable June 2006 - September 2006
Johnson C. Smith University August 2002 - May 2006
Time Warner Cable June 2005 - August 2005
Central Intelligence Agency May 2003 - January 2005
Skills
Healthcare Reimbursement, Customer Service, Auditing, Accounts Payable, Fixed Assets, Accounting, Organization &..., Budgets, Outlook, Microsoft Excel, Microsoft Office, Event Planning, Account Reconciliation, QuickBooks
Education
ECPI College of Technology 2010 — 2011
Associate in Applied Science, Medical Administration
University of North Carolina at Charlotte - Belk College of Business 2006 — 2007
Master's of Accountancy, Financial Reporting/Taxation
Johnson C. Smith University - JCSU 2002 — 2006
Bachelor's of Science, Business Administration with Concentration in Accounting and Minor in Mathematics
Time Warner Cable March 2008 - July 2012
Pitney Bowes April 2005 - April 2007
Pitney Bowes January 2005 - April 2005
LA Label / JDS Uniphase April 2004 - June 2004
Neema Clothing, LTD July 2003 - September 2003
Microdyne Outsourcing, Inc. August 2000 - March 2003
Skills
Employee Relations, Onboarding, Human Resources, Recruiting, Talent Acquisition, HR Policies, New Hire Orientations, Employee Benefits, Interviews, Personnel Management, Deferred Compensation, Leadership, Payroll, Vendor Management, Hiring, Training
Education
Loyola Marymount University 2006 — 2006
Human Resources Certification
Univeristy of Phoenix 2003 — 2005
B.S., Business Management
El Camino College 1978 — 1980
A. A., Liberal Arts
Eastern Michigan University 1974 — 1977
Integrity Staffing Solutions September 2013 - November 2014
Trojan Labor August 2010 - June 2013
Robert Half International January 2010 - August 2010
Time Warner Cable November 2005 - June 2009
Iron Mountain 2002 - 2005
Yum! Brands 1995 - August 2001
Skills
Negotiation, Marketing Strategy, Business Networking, Information Technology, Advertising, Brand Awareness, Real Estate Development, New Business Development, Recruiting, Cold Calling, Talent Acquisition, Account Management, Team Building, Customer Service, Sales, Marketing Communications, Leadership, Business Development, Management, Operations Management, Coaching, Networking, Temporary Placement, Direct Sales, Sourcing, Sales Process, Customer Retention, Training, Technical Recruiting
Education
Webster University 2011 — 2013
MBA, Operations, Human Resources
Eastern Kentucky University 1990 — 1994
Bachelor, Business Administration
East Carter High School
Webster University
Masters, Business Adminisration
Webster University
Time Warner Cable April 2015 - Present
Time Warner Cable August 2012 - Present
Time Warner Cable September 2009 - August 2012
Time Warner Cable January 2005 - September 2009
Time Warner Cable January 2002 - January 2005
Discovery Insurance June 2000 - January 2002
Skills
Vendor Management, Data Warehousing, Access, Customer Satisfaction, Databases, Telecommunications, Troubleshooting, Software Documentation, Business Intelligence, SDLC, Team Leadership, SharePoint, Customer Service, Process Improvement, SQL, PeopleSoft, Microsoft Excel, Visio, Business Analysis, Call Centers, Windows, Training, Testing, Quality Assurance, Integration, Data Analysis, Oracle, System Administration, CRM, Disaster Recovery, Requirements Analysis, Project Management, Leadership, Analysis, Management, Cross-functional Team..., Program Management
Education
East Carolina University - College of Business 1996 — 2000
Bachelor of Science, Business Administration, Concentration MIS
Self-Employed IT Professional 2015 - Present
Ultra - 3Phoenix May 2014 - June 2015
Independent Contractor April 2013 - May 2014
Time Warner Cable May 2003 - April 2013
Itron April 1993 - September 2003
IMServ Europe Ltd 2000 - 2002
Skills
Integration, VoIP, Telecommunications, Project Management, Mentoring Of Staff, Coaching Staff, Business Requirements, Project Planning, Software Project..., Project Delivery, Technical Documentation, UAT coordination, Software Quality..., Full SDLC, SharePoint, Microsoft Office, Requirements Analysis, Elicitation, Workshop Facilitation, Communication Skills, PMO, Agile Project Management, Business Analysis, Change Management, Leadership, Management, PMP, Program Management, Process Improvement, Requirements Gathering, Project Portfolio..., Troubleshooting, SDLC, Vendor Management, Team Leadership
Education
Eastern Washington University
Bachelor's of Science, Computer Information Systems
Attus Technologies July 2006 - Present
Time Warner Cable 2003 - 2006
Skills
Vulnerability Scanning, Penetration Testing, Vulnerability Assessment, Social Engineering, Information Security...
Education
ECPI University 2003 — 2005
Computer Networking Technology
Western Carolina University 1991 — 1995
B.S.B.A.
Kroger October 2014 - Present
accesso August 2013 - October 2014
Florida Hospital August 2012 - August 2013
ODS of FL October 2009 - August 2012
WebSolvers February 2006 - October 2008
The Golf Channel 2001 - 2006
WildCard Systems 2001 - 2002
Time Warner Cable 1999 - 2002
Skills
Project Management, CMS, Web Development, Vendor Management, SEO, Windows, JavaScript, SDLC, Team Leadership, Program Management, jQuery, Integration, HTML, SQL, Business Analysis, Disaster Recovery, XML, Software Project..., Agile Methodologies, Process Improvement, Cloud Computing, Active Directory
Education
Eastern Michigan University 1987 — 1992
Bachelor of Science, Economics/Political Science
Time Warner Cable July 2011 - Present
Time Warner Cable December 2008 - Present
Time Warner Cable October 2006 - December 2008
Time Warner Cable - Corporate April 2006 - September 2006
Time Warner Cable - Western Ohio July 2004 - March 2006
Time Warner Cable June 2002 - July 2004
Education
University of North Carolina at Wilmington 2001 — 2002
Master's degree, Accounting
Eastern Michigan University 1994 — 1997
BS, Physiology/Biology
Time Warner Cable March 2000 - Present
Skills
Telephony, Vendor Management, Enterprise Software, Project Management, Management, Telecommunications, VoIP, IP, Broadband, Networking, Ethernet, Call Centers, Wireless, Human Resources, Program Management, Cross-functional Team...
Education
East Stroudsburg University of Pennsylvania 1994 — 1997
Master's Degree, Higher Education/Higher Education Administration
Siena College 1989 — 1993
Bachelor of Science (BS), Marketing/Marketing Management, General
George Mason University - School of Business 2011 — 2011
Executive Development Program
Time Warner Cable June 2015 - Present
CenturyLink Communications April 2011 - June 2015
CenturyLink Communications April 2005 - April 2011
Sprint Nextel 1989 - 2005
Skills
Wireless, Data Center, Business Intelligence, Sales Management, Cloud Computing, MPLS, Contract Negotiation, Sales, Consulting, Co-location, Program Management, Team Building, Telecommunications, Sales Process, Call Centers, Ethernet, Managed Services, Leadership, Strategic Planning, Management, Strategy, Process Improvement, Strategic Partnerships, VoIP, Salesforce.com, Channel Partners, Sales Engineering, Professional Services, Customer Experience, CRM, SIP Trunking, Solution Selling, Forecasting, Sales Operations, Customer Service, New Business Development, Product Marketing, Customer Retention, Competitive Analysis, SaaS, Vendor Management, Direct Sales, Marketing Strategy, Cross-functional Team..., Unified Communications, B2B, IP, Business Development, Project Management, Product Management
Education
East Carolina University - College of Business 1985 — 1989
Time Warner Cable, News and Local Programming 2001 - Present
NY1 News 2006 - Present
Time Warner Cable February 2005 - January 2006
Time Warner Cable May 2004 - February 2005
Time Warner Cable January 2004 - May 2004
Time Warner Cable January 2003 - May 2004
Time Warner Cable May 2001 - December 2002
Skills
Budgeting, Accounting, Forecasting, Strategic Planning, Financial Modeling, Financial Analysis, Financial Reporting, Budgets, Process Improvement, Finance, Executive Management, Corporate Finance, Leadership, Management, Strategy, Cross-functional Team..., PeopleSoft, Start-ups, Variance Analysis, Analysis, Account Reconciliation
Education
University of Phoenix 2005 — 2007
MBA, Business and Marketing
East Carolina University - College of Business 1996 — 2001
BSA, Accounting and English
AT&T February 2006 - Present
Xspedius Communications July 2004 - February 2006
Time Warner Cable October 2003 - July 2004
TEKsystems May 2002 - October 2003
Adelphia Communications July 2000 - May 2002
ICG Communications July 1998 - July 2000
EF&I March 1996 - July 1998
US Army September 1993 - March 1996
Education
ECPI University 2001 — 2002
Diploma, IT/Networking
Anime Expo February 2009 - January 2010
Time Warner Cable October 2008 - January 2009
Skills
Animation, Directing, VOD, Sound Editing, Video Editing, ADR recording, Computer Engineering, SFX with after effects, Prop Making, Sound, Video Production, Television, Film Production
Education
Los Angeles Film School 2007 — 2008
East Los Angeles College
Associate of Arts (AA), Animation, Interactive Technology, Video Graphics and Special Effects
Time Warner Cable February 2007 - Present
Heartland Payment Systems December 2005 - February 2007
Heartland Payment Systems March 2005 - December 2005
Trover Solutions May 2002 - May 2003
Skills
Human Resources, Recruiting, Employee Benefits, Training, Leadership, Employment Law, Management, Policy, Call Centers, Sales, Employee Relations, Onboarding, Performance Management, HRIS, Applicant Tracking..., Talent Acquisition, Talent Management, Benefits Administration, New Hire Orientations, Employee Engagement, Succession Planning, Vendor Management, Technical Recruiting, Leadership Development, Workforce Planning, Career Development, Team Building, Coaching, Team Leadership, HR Policies, Interviews, Process Improvement, Hiring, College Recruiting
Education
Eastern Kentucky University 1987 — 1991
Bachelor of Arts (B.A.), Communication, General
Time Warner Cable Process/Documentation CoordinatorEastman KodakSeptember 1992 - October 1999
Education
Eastern Nazarene College 1988 — 1992
BA, Business Administration
Time Warner Cable Business Class May 2014 - Present
Time Warner Cable March 2010 - May 2014
Comcast February 2006 - April 2009
Skills
Technical Support, Troubleshooting, Customer Service, Routers, LAN-WAN, WAN, Call Centers, Broadband, Switches, VoIP, Telecommunications, Telephony, IP, Wireless, TCP/IP, Vendor Management, Active Directory, CompTIA A+ Certification, Customer Satisfaction, CompTIA Network+, Fiber Optic Technology, Alcatel, Juniper Technologies, Cisco Technologies, Microsoft Office, Hardware, Networking, Software Installation
Education
ECPI College of Technology 2011 — 2013
Bachelor of Science (BS), Network Security
Time Warner Cable April 2011 - Present
Skills
Sarbanes-Oxley Act, Financial Analysis, Financial Reporting, Cash Management, Forecasting, Accounting, Variance Analysis, Account Reconciliation, General Ledger, Internal Controls, Financial Modeling, Cash Flow
Education
East Carolina University - College of Business
Bachelor of Business Administration (BBA), Finance and Financial Management Services
AT&T April 2011 - Present
Time Warner Cable February 2008 - December 2010
Skills
Account Management, Call Centers, Cold Calling, Customer Experience, Customer Satisfaction, Customer Service, Direct Sales, Managed Services, Management, Sales, Sales Management, New Business Development, Sales Operations, Sales Process, Salesforce.com, Selling, Solution Selling, Team Leadership, Telecommunications, Training, VoIP, Inside Sales, Negotiation, Teamwork, Telephone Skills
Education
Eastern Nazarene College 1999 — 2001
Associates, Business Management
Time Warner Cable November 2012 - Present
Cox Communications February 2006 - October 2012
Smithfield Foods June 1993 - October 1996
Skills
BMC Remedy, Troubleshooting, Cisco IOS, VoIP, Active Directory, Customer Service, Cisco Technologies, System Administration, Fiber Optics, Call Center, Microsoft Office, Windows, Windows Server, Operating Systems, PeopleSoft, Mac OS, Network Security, Blackberry Enterprise..., Wireless, Windows 7, Call Centers, Routers, Technical Support, Telecommunications, Networking, Leadership, Team Building, Process Improvement, Wireless Networking, Customer Satisfaction, Training, Team Leadership
Education
Strayer University 2008 — 2015
Master of Science (M.S.), Management Information Systems, General
Saint Leo University 2002 — 2015
Master's degree, Business Administration and Management, General
Strayer University 2002 — 2004
BSCN, Computer Networking
ECPI University 2001 — 2002
AAS, Computer Electronics
Time Warner Cable February 2007 - Present
Northrop Grumman March 2002 - January 2007
IBM Global Services March 2001 - February 2002
IBM Global Services September 1999 - March 2001
Education
Harvard Business School 1998 — 2000
MBA
Massachusetts Institute of Technology 1995 — 1998
Phd, Informatic
Ecole Centrale Paris 1992 — 1995
Msc, Telecom & Networks, International Project Management
Citizens, Inc September 2013 - Present
Citizens, Inc August 2013 - October 2013
SAHM July 2010 - July 2013
Time Warner Cable November 2009 - June 2010
Melissa Craig Demos August 2008 - September 2009
SAHM December 2006 - July 2008
Cingular/ATT Wireless October 2004 - November 2006
Adecco Group January 2004 - September 2004
Skills
Technical Support, Customer Service, Time Management, Retail, Invoicing, Call Centers, Troubleshooting, Telecommunications, Customer Satisfaction, Windows, Networking, Customer Experience, Skip Tracing, Microsoft Excel, Microsoft Office
Education
Eastern New Mexico University 1998 — 1998
Hyde Park Baptist 1981 — 1991
TWC November 1996 - Present
Time Warner Cable 1996 - Present
US Army September 1987 - October 1996
Skills
Networking, Customer Service, Telecommunications, Software Documentation, Network Administration, Microsoft Office, VPN, Customer Satisfaction, Outlook, VoIP, Windows, Troubleshooting, System Administration, Call Centers
Education
ECPI University 1985 — 1987
Associate's degree, Electronics
Time Warner Cable July 2000 - Present
Time Warner Cable July 2000 - August 2011
Time Warner Cable July 2000 - May 2007
Skills
Troubleshooting, Networking, Telecommunications, Network Administration, VoIP, Wireless, IP, TCP/IP, Switches, Routers, Network Design, Computer Network..., Windows, Wireless Networking, Technical Support, Ethernet, Cisco Technologies
Education
East Stroudsburg University of Pennsylvania 1985 — 1990
B.S., Hard Knocks
East Stroudsburg area High Scool 1985 — 1986
Diploma, Business/Managerial Economics
Time Warner Cable June 2004 - Present
Adelphia Communications (now Time Warner Cable) April 1999 - June 2004
Skills
Account Management, Broadcast, Corporate Communications, Crisis Communications, Customer Retention, Customer Service, Event Planning, Internal Communications, Marketing, Media Relations, Marketing Communications, Mergers, Press Releases, Public Relations, Public Speaking, Social Media Marketing, Social Media, Telecommunications, Team Building, Strategic Planning, Strategic Partnerships, Strategic Communications, Microsoft Office
Education
Eastern Kentucky University 1994 — 1996
Associate's degree, Paralegal Studies
Time Warner Cable April 2012 - May 2013
Time Warner Cable July 2009 - April 2011
Time Warner Cable November 2006 - February 2009
DIRECTV March 2000 - July 2006
COMPUTER OUTSOURCING SERVICES, INC. October 1997 - February 2000
CTG February 1995 - October 1997
Education
Eastern Illinois University 1991 — 1993
Bachelor of Science, Business Administration, Computer Management Major, Economics Minor
Time Warner Cable May 2013 - Present
Aerotek January 2012 - May 2013
Diebold November 2010 - July 2011
Pendum January 2009 - September 2010
Skills
Computer Graphics, Computer Maintenance, Maintainability, Power Tools, Graphic Design, Cooking, Organizing, Planning, Single Family Homes, Customer Relations, Financial Management, Operating Systems, Documentation, Computer Hardware, Windows, Problem Solving, Customer Service, Excel, Microsoft Office, Troubleshooting, Testing
Education
ECPI College of Technology 2001 — 2003
Apprentice, Plumbers and Pipe Fitters 421
ASM Research January 2010 - Present
ASM Research October 2008 - December 2009
Time Warner Cable January 2005 - September 2005
Time Warner Cable November 1997 - December 2004
Skills
SharePoint, Microsoft SQL Server, DoD, IIS, VMware, Information Assurance, Program Management, Requirements Analysis, SDLC, Active Directory, Business Analysis, ASP.NET, SQL, Windows Server, Security, Visual Studio, JavaScript, Enterprise Architecture, Network Administration, Web Applications
Education
ECPI University 2007 — 2008
AAS, IT-Network Security
Houston Methodist November 2013 - Present
The Methodist Hospital May 2010 - Present
The Methodist Hospital System January 2007 - May 2010
Time Warner Cable 2006 - 2007
Warner Cable January 2006 - December 2006
Tyron Evergreen Baptist Association January 2000 - January 2005
ministry 2000 - 2005
KTFA Christian Radio November 2001 - July 2002
Skills
Desktop Support, Documentation, Visio, Windows, Active Directory, Software Documentation, Technical Support, SharePoint, Troubleshooting, XP, Windows Server, Disaster Recovery, Public Speaking, Healthcare Information..., Change Management, Data Center, ITIL, IT Service Management, Leadership, Management, Help Desk Support, Windows XP, Program Management, Training
Education
East Texas Baptist University 1997 — 1999
BA, Christian Ministry
East Texas Baptist University 1997 — 1999
Bachelor of Arts, Christian Ministries
Southwestern Baptist Theological Seminary
Western Connecticut Medical Group, New Canaan, Immediate Care & Walk In Center June 2015 - Present
Norwalk Hospital November 2009 - Present
Norwalk Hospital November 2009 - March 2011
Waveny Care Center August 2009 - November 2010
A&E Television October 2007 - January 2008
Time Warner Cable May 2007 - August 2007
AvalonBay Communities July 2006 - January 2007
AvalonBay Communities May 2004 - July 2006
ARI May 2003 - October 2004
STAR Inc. September 1998 - May 2003
Skills
Phlebotomy, Injury and Trauma, CPR Certified, BLS, EKG, CPI Training, Emergency Room, Emergency Nursing, Medical/Surgical, Patient Satisfaction, Direct Patient Care, Vital Signs, Patient Safety, Activities of Daily..., Suturing, Clean Rooms, Irrigation, Clerical Work, Treatment, Quality Patient Care, Healthcare
Education
Norwalk Community College 2009 — 2011
Associate, Nursing
Eastern Connecticut State University 1990 — 1994
Associate's degree, Accounting
Windsor High School 1986 — 1990
High School Diploma, Diploma
ITT Technical Institute August 2013 - Present
Time Warner Cable January 2012 - August 2013
Skills
Program Management, Administrative..., Higher Education, Finance, Financial Accounting, Customer Service, Access, Microsoft Office, Time Management, Administrative..., Microsoft Word, Leadership, Analysis, Microsoft Excel, Event Planning, Public Speaking, Outlook, PowerPoint, Research, Team Building
Education
Eastern Kentucky University 2007 — 2010
Bachelor of Business Administration (BBA), Business Administration and Management, General
Brighthouse Networks September 1978 - Present
Time Warner Cable January 2000 - January 2002
Skills
IP, VoIP, Technical Support, Telecommunications, Telephony, MPLS, Troubleshooting, Project Management, Fiber Optics, Networking, Process Improvement, Cisco Technologies, Team Leadership, Call Centers, Switches, Broadband, Network Design, Product Management, Vendor Management, Network Engineering, Customer Satisfaction, Integration, Managed Services, Computer Network..., Leadership, Call Center, Management, Ethernet, Wireless
Education
Brevard Community College
AS, Business
Time Warner Cable June 2015 - Present
CenturyLink June 2007 - Present
Skills
Customer Satisfaction, Customer Experience, Customer Service, Contact Centers, Call Centers, Management, Customer Retention, Telecommunications, Sales, Avaya, Telephony, T1, VoIP, Avaya Technologies, Workforce Management
Education
East Tennessee State University 1990 — 1994
BS, Psychology / Poli Sci
Time Warner Cable August 2009 - Present
Skills
Wireless, VoIP, Telecommunications
Education
ECPI
Diploma, Computer Networking Electronics Technology
ECPI College of Technology
Associates Degree, Computer Electronics Engineering Technology
ECPI University September 2008 - Present
Time Warner Cable February 2009 - September 2011
ZIM Intergrated Shipping Service LTD May 2004 - September 2008
Coleman and Associates (Verizon) January 2003 - May 2006
Education
ECPI College of Technology 2008 — 2012
Bachelor of Science, Electronic Egineering Technology
Strayer University (DC) 1993 — 1994
No degree Earned, Computer Systems
Time Warner Cable 1995 - 2003
Education
East Los Angeles College 2005 — 2010
Liberal Artts/History
LORD Corporation January 2013 - May 2014
Time Warner Cable June 2004 - August 2012
Time Warner Cable 2002 - 2004
Time Warner Cable 2001 - 2002
First Citizens Bank 1999 - 2001
Skills
Microsoft Word, Windows, Outlook, Troubleshooting, PowerPoint, Customer Service, Microsoft Excel, Windows 7, Windows XP, Networking, Software Installation, Technical Support, Help Desk Support, Operating Systems, Computer Hardware, VPN, Hardware, Call Centers, Customer Satisfaction, Remote Desktop, Active Directory, Network Administration, Security, Software Documentation, Infrastructure, CompTIA A, Microsoft Certified..., Service Desk, TCP/IP, Mobile Devices
Education
ECPI University 1983 — 1985
Associates degree, Electronics Technology
Wake Technical Community College
Continuing Education
Certifications
State of Ohio Department of Mental health August 2013 - Present
Time Warner Cable May 2013 - August 2013
iforce November 2012 - May 2013
ROUND2 INC September 2010 - November 2012
Skills
Network Administration, System Administration, Operating Systems, VoIP, Microsoft Office, Microsoft Technologies, Apple, Active Directory, Microsoft Exchange, Windows 2000, Windows XP Pro, Windows 7, Android, Android SDK, Amazon Kindle, iPad, Cisco Technologies, Server 2000-2008, Cat 5, Dell PowerEdge Servers, Dell Computers, HP Server, Thermal Printers, Laser Printers, Switches, Laptops, Networking, Servers, Windows XP, VMware, Hardware, Routers, Software Installation
Education
Eastland-Fairfield Career and Technical Schools 2005 — 2007
Electronics Certification, Industrial Electronics Technology/Technician
Groveport Madison 2004 — 2007
High School Diploma, High School
Time Warner Cable September 2012 - Present
Time Warner Cable June 2010 - September 2012
Geek Squad February 2008 - June 2010
Education
Guilford Technical Community College 2009 — 2012
Associate's degree, Information Technology
ECPI College of Technology 2007 — 2008
Associate's degree, Computer Engineering Technology/Technician
United States Marine Corps November 2009 - Present
butler tech 2013 - 2013
Time Warner Cable July 2007 - January 2008
Education
Eastern Kentucky University
Northern Kentucky University
Time Warner Cable July 2011 - Present
Education
ECPI College of Technology 1999 — 2001
Associate of Science (A.S.), Computer Technology/Computer Systems Technology
Convergys December 2011 - June 2013
Time Warner Cable 2013 - 2013
Education
Eastern Kentucky University 2005 — 2008
Seton High School 2001 — 2005
High School Diploma
Time Warner Cable March 2007 - May 2010
Education
ECPI College of Technology 2013 — 2015
Bachelor's degree, Healthcare Adminastration
Alstom Group October 2013 - Present
Consulate Health Care June 2011 - September 2013
Time Warner Cable May 1987 - March 2011
Skills
Microsoft Office, Microsoft Excel, Customer Service, Project Management, Team Building, Training, Invoicing, Employee Relations, Budgets, Human Resources, Office Management, Data Entry, Management, Outlook, Time Management
Education
Eastern Florida State College 1985 — 1989
Dura-Line September 2014 - Present
Time Warner Cable July 2013 - May 2014
phillips tree experts March 2009 - February 2010
Skills
Skilled Labor, Team Leadership, Electricity, Quality Assurance, Retail Sales, Collections, Public Transport
Education
Eastern Kentucky University 2007 — 2009
knox central high school 2004 — 2007
Time Warner Cable February 2014 - April 2015
Trophy Nissan June 2013 - January 2014
Education
Texas A&M University-Commerce 2011 — 2013
Kinesiology and Exercise Science
Eastfield College 2010 — 2011
Associate of Science (A.S.)
The University of Texas at Arlington 2007 — 2010
Kinesiology and Exercise Science