Zendesk Company
Industry: Software company
DescriptionZendesk Inc. is a customer service software company headquartered in San Francisco, California, USA. It is listed on the New York Stock Exchange with the symbol ZEN and is a constituent of the Russell 2000 Index. Revenue: 430.5 million USD (2017) Headquarters: San Francisco, California, United States Founded: 2007, Copenhagen, Denmark Subsidiaries: Base CRM, We Are Cloud SAS, Zopim Technologies Pte Ltd., Outbound Solutions, Inc. Founders: Mikkel Svane, Alexander Aghassipour, Morten Primdahl
Zendesk List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at Zendesk. You can filter them based on skills, years of employment, job, education, department, and prior employment.
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Zendesk Employees
Namely September 2015 - Present
Zendesk September 2014 - September 2015
salesforce.com December 2009 - September 2014
salesforce.com April 2008 - December 2009
Maxim Healthcare Services 2005 - 2008
Skills
Sales, SaaS, Solution Selling, Business Development, Lead Generation, CRM, Account Management, Enterprise Software, Direct Sales, Sales Process, Strategic Partnerships, Sales Management, Strategy, Salesforce.com, Email Marketing, PaaS, Start-ups, Sales Operations, Marketing, Online Advertising
Education
University of San Francisco 2001 — 2005
Bachelor's Degree, International Business
Zendesk January 2015 - Present
Zendesk July 2014 - January 2015
Zendesk July 2013 - July 2014
Practice Fusion February 2011 - July 2013
Salesforce.com 2006 - 2010
Title Nine Sports June 2005 - October 2006
Skills
SaaS, Salesforce.com, NetSuite, Sales, Product Management, Google Analytics, Cloud Computing, Enterprise Software, Social Networking, Sales Process, Sales Operations, Account Management, Lead Generation, Marketing, Management, CRM, Strategic Partnerships
Education
University of California, Berkeley
Bachelor of Arts (B.A.), Environmental Studies
Wells Fargo Insurance Services December 2014 - Present
Alliant Insurance Services March 2013 - December 2014
Zendesk March 2012 - March 2013
Salesforce.com November 2010 - March 2012
Thomson Reuters August 2006 - October 2010
London & Capital March 2004 - March 2006
Smith Barney 1999 - 2003
Skills
SaaS, Business Development, Equities, Selling, Portfolio Management, Analytics, Hedge Funds, Investments, Sales, Salesforce.com, Mutual Funds, Cloud Computing, Enterprise Software, Lead Generation, Account Management, CRM, Solution Selling, New Business Development, Sales Process, Strategic Partnerships, Start-ups, Sales Operations, Professional Services, Direct Sales, Strategy
Education
University of California, Santa Barbara 1994 — 1998
Bachelor of Arts
Alameda High School 1989 — 1993
Zendesk July 2014 - Present
Vectorface July 2013 - June 2014
Connect In Private March 2012 - June 2013
WebEnuity.ca June 2009 - June 2013
University of Ottawa September 2011 - February 2013
Skills
JavaScript, HTML5, PHP, CSS, Web Development
Education
University of Ottawa / Université d'Ottawa 2009 — 2013
Honours B.Sc. with Specialization in Computer Science
Zendesk February 2015 - Present
Zendesk January 2014 - February 2015
FuzeBox, Inc. October 2012 - January 2014
Google November 2011 - October 2012
Google July 2011 - November 2011
Prudential Financial August 2009 - July 2011
Antoni Albus, LLP August 2007 - June 2009
Skills
Sales Operations, Google Adwords, Cross-functional Team..., New Business Development, Recruiting, Management, Sales, Leadership
Education
University of California, Los Angeles 2005 — 2009
BA, Communications
Zendesk June 2015 - Present
Zendesk January 2015 - June 2015
CT Corporation December 2013 - January 2015
UW Credit Union May 2013 - November 2013
Vive Media January 2012 - April 2012
Pi Beta Phi Fraternity for Women December 2010 - December 2011
Skills
Zendesk, Social Media, Customer Service, Time Management, Social Networking, Microsoft Office, Team-oriented, Microsoft Word, Microsoft Excel, Leadership, PowerPoint, Budgets, Social Media Marketing, Leadership Development, Fundraising, Event Planning, Facebook, Teamwork, Twitter, Troubleshooting
Education
University of Iowa 2009 — 2013
B.A, Interdepartmental Studies - Business
University of Iowa - Henry B. Tippie College of Business 2009 — 2013
Marketing, Management
Boylan High School 2005 — 2009
Zendesk March 2014 - Present
Kyriba Corporation May 2013 - March 2014
Oracle January 2012 - April 2013
RightNow Technologies (Acquired by Oracle) September 1999 - January 2012
RightNow Technologies January 2008 - October 2008
RightNow Technologies January 2006 - December 2007
RightNow Technologies January 2004 - January 2006
RightNow Technologies January 2001 - January 2004
RightNow Technologies September 1999 - January 2001
Laidlaw Transit Inc January 1998 - September 1999
Skills
Pre-sales, Integration, SaaS, CRM, Enterprise Software, Team Building, Professional Services, Cloud Applications, Pre-Sales Consulting, Leadership Development, Helping Clients Succeed, Consulting, Software Implementation, Solution Selling, Customer Experience, Management, Software Project..., Customer Experience..., Sales Enablement, Cloud Computing, Product Management, Cross-functional Team..., Enterprise Architecture, Project Delivery, Business Intelligence, Account Management, Project Management, Program Management, Selling, Salesforce.com, Siebel, Oracle, Business Analysis, Go-to-market Strategy, Analytics, Software Industry, Solution Architecture, Marketing Automation, Business Process, Strategic Partnerships, Business Alliances, IT Strategy, Leadership, Strategy, Start-ups, Lead Generation, Business Process..., Demand Generation, Sales Process, ERP
Education
University of Montana 1993 — 1997
Bachelor, Business Administration/Information Systems
Zendesk May 2014 - Present
Pickwick & Weller June 2012 - May 2014
Sugar Publishing February 2011 - June 2012
Sugar Publishing June 2010 - February 2011
FreshGuide / BookFresh November 2009 - June 2010
Heller Ehrman May 2008 - August 2008
Contra Costa County Superior Court May 2007 - September 2007
Orrick, Herrington & Sutcliffe LLP May 2005 - August 2006
Skills
Digital Marketing, Due Diligence, Negotiation, Venture Capital, Business Development, Civil Litigation, Legal Writing, Analysis, Legal Research, Marketing Strategy, Mergers, Mergers & Acquisitions, Online Advertising, Management
Education
University of California, Hastings College of the Law
JD
University of Southern California
B.A., Political Science, Business
PagerDuty December 2014 - September 2015
Zendesk August 2010 - November 2014
Symantec / PC Tools July 2008 - August 2010
Google September 2007 - June 2008
IABC March 2007 - July 2007
Cord Blood Registry January 2006 - March 2006
DCS Congressional August 2005 - December 2005
iHouseweb, Inc. February 2005 - August 2005
Skills
SEM, PPC, Online Marketing, Online Advertising, Google Adwords, SEO, Lead Generation, Web Analytics, Google Analytics, Salesforce.com, Strategy, Marketing, Analytics, Conversion Optimization, Keyword Research, Social Media, Landing Page..., E-commerce, Digital Marketing, Competitive Analysis, Advertising, Social Media Marketing, A/B testing, Copywriting, Facebook, Digital Strategy, Marketing Strategy, Omniture, Display Advertising, Affiliate Marketing, MSN AdCenter, Email Marketing, Marketing Management, Team Leadership, Retargeting, Subscriptions, Leadership, Link Building, Search, Wordpress, Content Strategy, Web 2.0, Demand Generation
Education
University of California, Davis 2000 — 2004
BS, History, Political Science, English (Minor)
Zendesk July 2014 - Present
SmartReceipt June 2009 - December 2011
Skills
SaaS, Product Management, Enterprise Software, Cloud Computing, Salesforce.com, Microsoft Office, Java, Start-ups, Business Development, Team Leadership, Strategy, Program Management, Account Management, Entrepreneurship
Education
University of California, Santa Barbara 2005 — 2009
BA, Business Economics
Mad*Pow December 2014 - August 2015
Practice Fusion January 2013 - November 2014
Obama for America September 2011 - November 2012
Zendesk January 2012 - August 2012
Graceland Heavy Industries April 2009 - January 2012
Barclays Global Investors February 2008 - March 2009
TeaLeaf Technology September 2007 - January 2008
Cooper July 2004 - August 2007
Parati Consulting July 2001 - July 2004
GreenLine Systems 2003 - 2004
Skills
Interaction Design, Design Strategy, Research Design, Software Product..., Information Architecture, Video Production, Consulting, Product Management, Writing, Production Managment, User Experience, User Research, Wireframes, Mobile Applications, Creative Direction, Copywriting, Web Analytics, User Interface, Start-ups, Software Documentation, Persona, Technical Writing, Experience Design, Content Strategy, User-centered Design, Social Media, Web Applications, Ethnography, User Interface Design, Mobile Devices, Mobile Design, User Experience Design, Cat Herding
Education
University of Illinois at Urbana-Champaign 1982 — 1986
BFA, Theater Management
Showpad August 2015 - Present
Zendesk December 2014 - July 2015
Xero November 2013 - November 2014
Xero November 2013 - March 2014
ClearSlide, Inc. June 2012 - October 2013
Salesforce.com November 2010 - May 2012
Sage Products October 2009 - October 2010
Ricoh Business Solutions October 2006 - October 2009
Skills
Salesforce.com, Account Management, Sales Management, New Business Development, Sales, Solution Selling, Product Marketing, ClearSlide, Cold Calling, Sales Operations, Fun, B2B, Strategy, Leadership, Training, Sales Process, Management, SaaS, Direct Sales, Selling, Partner Management, CRM, Strategic Partnerships, Cloud Computing
Education
University of San Francisco 2002 — 2006
B.S., Marketing
Washington High School
Zendesk July 2015 - Present
Zendesk November 2013 - July 2015
Zendesk July 2012 - November 2013
Metric Test 2006 - 2012
Skills
Accounts Payable, Accounting, Financial Reporting, Forecasting, Financial Analysis, Microsoft Excel, Salesforce.com, Outlook, Microsoft Office, Budgets, Invoicing, Process Improvement
Education
University of California, Irvine
Bachelor of Science (BS), Cognitive Science and Minor in Accounting
Zendesk September 2015 - Present
Logitech August 2015 - Present
Logitech June 2015 - August 2015
Logitech September 2014 - May 2015
Logitech June 2013 - August 2014
Logitech January 2013 - June 2013
Logitech July 2012 - December 2012
Logitech January 2012 - June 2012
SMTC November 2011 - January 2012
Acclarent (Johnson & Johnson) June 2009 - September 2009
Skills
Data Analysis, Microsoft Excel, Microsoft Word, Essbase, Oracle Enterprise..., Microsoft Power Point, Mac/PC proficient, Fast Learner, Oracle 11i, Hyperion Planning, Financial Reporting, Financial Modeling, Financial Analysis
Education
University of California, Irvine 2007 — 2011
B.A., Business Economics
Mission San Jose 2003 — 2007
Zendesk June 2015 - Present
DataFox Intelligence, Inc January 2015 - May 2015
Intuit September 2014 - December 2014
Intuit January 2013 - September 2014
Demandforce (Acquired by Intuit) March 2012 - January 2013
Google March 2010 - March 2012
Skills
Negotiation, Customer Service, People Skills, Search, Budgeting, Hiring, Social Networking, Research, Account Management, Data Analysis, New Business Development, Mentoring, Analysis, Social Media, Customer Relations, Technical Recruiting, Sourcing, Strategic Planning, Cold Calling, Salesforce.com, SaaS, Sales, Sales Management, Direct Sales, Sales Presentations, Leadership, Recruiting, Training, Entrepreneurship, Marketing, Team Management, Time Management, Interviews, Lead Generation, CRM, Start-ups, Business Development, Strategic Partnerships, Sales Process, Management, Sales Operations, Marketing Strategy, Microsoft Office, Team Leadership, Strategy, PowerPoint
Education
University of California, Santa Barbara 2005 — 2009
Business Economics & Accounting
Zendesk April 2015 - Present
FiveStars December 2014 - March 2015
FiveStars November 2014 - December 2014
FiveStars September 2014 - November 2014
San Diego Voyage September 2009 - September 2014
UCSC Ski and Snowboard Club September 2010 - July 2014
Skills
Market Research, Social Media, Marketing, Public Relations, Sales, Salesforce.com, Customer Service, SaaS, Lead Generation, Account Management
Education
University of California, Santa Cruz 2010 — 2014
Bachelor's Degree, Double Major: Business Management and Economics/ Legal Studies
Torrey Pines High School 2006 — 2010
Slack Technologies, Inc November 2014 - Present
Zendesk August 2012 - August 2014
Salesforce.com December 2008 - August 2012
Fox Interactive Media: IGN, RottenTomatoes, FoxSports, Askmen, Myspace December 2005 - November 2008
IGN Entertainment (Acquired by News Corp) November 2002 - December 2005
Club Photo September 2000 - November 2002
Case's Ladder (Acquired by Intermix Media) December 1995 - July 2000
Skills
Online Marketing, SEM, SEO, Web Analytics, Salesforce.com, Strategic Partnerships, CRM, Product Marketing, Lead Generation, Strategy, Analytics, Marketing Automation, Start-ups, Digital Marketing, SaaS, Advertising, User Experience, Team Leadership, Cloud Computing, Corporate Branding, Sales Enablement, Digital Media, Multivariate Testing, Positioning, E-commerce, Online Advertising, Leadership, Content Marketing, Thought Leadership, Competitive Analysis, Go-to-market Strategy, IPO, Content Strategy, Product Management, Enterprise Software
Education
University of Illinois at Urbana-Champaign - College of Business
Bachelor of Science, Business Administration
Zendesk July 2014 - Present
Skills
Public Relations, Event Planning, Social Media, Social Networking, Public Speaking, Media Relations, Press Releases, Copywriting, Copy Editing, Social Media Marketing, Facebook, Blogging, Marketing, Corporate Communications, Strategy, Business Development, Strategic Communications, New Media, Editorial
Education
University of California, Santa Barbara 2002 — 2006
Bachelor of Arts (B.A.)
SigFig July 2015 - Present
Zendesk January 2015 - June 2015
Zendesk April 2012 - January 2015
Loomis Group May 2011 - April 2012
Young & Rubicam September 2010 - May 2011
Loomis Group July 2008 - September 2010
Skills
Digital Marketing, Integrated Marketing, Product Marketing, Go-to-market Strategy, Sales Enablement, Marketing Communications, Marketing Strategy, Competitive Analysis, Content Marketing, Brand Development
Education
University of California, Davis
BA
Zendesk September 2015 - Present
Microsoft March 2013 - September 2015
Microsoft September 2011 - February 2013
Microsoft July 2008 - September 2011
Rapt Inc. December 2000 - June 2008
Hungry Minds Incorporated July 1999 - October 2000
Restoration Hardware June 1997 - June 1999
Gump's November 1994 - June 1997
Skills
IT Strategy, IT Management, SharePoint, Software Project..., Integration, Enterprise Architecture, Microsoft Technologies, Vendor Management, Infrastructure, Cross-functional Team..., Strategic Partnerships, Information Technology, Testing, Go-to-market Strategy, System Deployment, Management, Global Program..., Project Management, IT Service Management, Service Management, User Adoption, Technology Adoption, Building Business..., Customer Engagement, Technology Integration, Acquisition Integration, User Experience, End User Training, Customer Advocacy, Global Teaming, Employee Training, Program Management, Program Development, Customer-focused Service, Training, Organizational Learning, Learning Management, Security, IT Operations, Quality Assurance, Business Process, Networking, SDLC, PMP, Pre-sales, Project Portfolio..., Consulting, ITIL, Virtualization
Education
University of San Francisco 2008 — 2010
BS, Information Systems
Zendesk July 2015 - Present
Zendesk November 2013 - July 2015
Zendesk May 2013 - October 2013
Zendesk April 2012 - April 2013
Self-Employed February 2011 - April 2012
University of Oregon June 2008 - January 2011
Fouts Construction Services, Inc June 2007 - June 2008
Skills
Customer Service, Microsoft Office, Troubleshooting, OS X, Technical Support, SaaS, Help Desk Support, Zendesk, Salesforce.com, Problem Solving, Training, IT Operations, Writing, Customer Success, Windows, Active Directory, Team Management, Organizing, Prioritization, Editing, Computer Hardware, Data Entry, Google Analytics, Twitter, Teamwork, JIRA, Webinars, Remote Support, Ableton Live, Healthcare Information..., Ticketing Systems, Creative Problem Solving, Cloud Computing, Software, Music Production, Windows 7, Call Centers, Mac OS, Product Support, Networking, System Administration, HTML, iOS, Git, Terminal, REST, Technical Writing, Puns
Education
University of Oregon 2006 — 2010
Bachelor of Science, Political Science and Philosophy
Lake Oswego High School 2002 — 2006
Zendesk July 2015 - Present
Zendesk January 2015 - July 2015
Zendesk April 2013 - January 2015
Zendesk October 2012 - April 2013
Fuze Box February 2012 - October 2012
Fuze Box December 2010 - February 2012
18 Media / Gentry Magazines January 2010 - May 2010
Maps.com June 2008 - June 2009
Santa Barbara News Press April 2006 - June 2008
Skills
SaaS, Product Demonstration, Account Management, Problem Solving, Enterprise Software, Cloud Computing
Education
University of California, Santa Barbara 2001 — 2005
BA, Anthropology, Art History
Zendesk January 2015 - Present
Madison Organization of Volunteers (MOOV) June 2014 - Present
Education
University of Illinois at Urbana-Champaign 2007 — 2011
Bachelor of Arts
Zendesk June 2015 - September 2015
Zuora June 2014 - June 2015
Engineering For Kids February 2013 - June 2014
GSN (Game Show Network) June 2013 - September 2013
Skills
Analytics, Data Analysis, Business Analysis, SQL, Python, R, Data Mining, Data Visualization, Statistical Modeling, Creativity Skills, Leadership, Hadoop, Hive, Tableau, Web Applications, Ruby, CSS, HTML, Salesforce.com, Business Development, Microsoft Excel, JavaScript, PowerPoint, Keynote, Photoshop, Management, Product Management, JIRA, Zuora, Sabermetrics
Education
University of California, Davis 2012 — 2016
Bachelor of Science (BS), Managerial Economics & Statistics
Zendesk May 2015 - Present
United States Army Reserve June 2007 - May 2015
BrightTALK July 2014 - February 2015
BrightTALK January 2014 - June 2014
BrightTALK September 2013 - January 2014
UBS Financial Services December 2008 - August 2013
US Army June 2012 - April 2013
Skills
New Business Development, Account Management, Aviation Operations, Helicopter Pilot, Airplane Pilot, Business Analysis, Risk Management, Microsoft Office, Sales, Contract Negotiation, Customer Service, Army, Aviation, Strategy, Microsoft Word, Marketing, Management, Project Planning, Salesforce.com, Helicopters, Leadership, Human Resources, Piloting, Analysis, Team Leadership, Planes, Financial Analysis, CRM
Education
University of California, Santa Barbara 2003 — 2007
B.A., Business Economics
United States Army Flight School (USAACE) 2010 — 2011
Qualified Army Aviator, Primary Aircraft UH60A/L Blackhawk Helicopter, Honor Graduate (Top 20%)
Zendesk December 2014 - Present
UBS Investment Bank August 2009 - December 2014
Citi September 2007 - August 2009
Education
UC Davis 2003 — 2007
BS, Managerial Economics
Zendesk December 2013 - Present
Qualcomm July 2005 - December 2013
Skills
TCP/IP, Cisco IOS, Networking, Palo Alto Firewalls, PANOS, JUNOS, Cisco VPN, Cisco Nexus, Cisco UCS, VSS, VPC, Etherchannel, Spanning Tree, EIGRP, OSPF, RIP, Enterprise Network..., Perl, Linux, Python, OSI Model, SDLC, Routing, Network Engineering, Virtualization, Nexus, BGP, Data Center, Firewalls, Switching, Load Balancing, Network Design, Routing Protocols, QoS, IPv6, IPSec, Network Architecture, Wireshark, Switches, Network Security, Project Management, Team Management, Technological Innovation, Business Development
Education
University of Maryland Baltimore County 1999 — 2003
BS, Information Systems, Healthcare
Quantitative Tactics March 2007 - Present
Zendesk February 2012 - August 2013
Sand Hill Angels March 2010 - December 2012
RSA The Security Division of EMC February 2008 - June 2009
Symantec Corp. February 2003 - March 2007
Formatta Corp. 2000 - 2002
Dundas Software 1998 - 1999
Hypercube Inc. 1993 - 1998
Education
UC Berkeley 1983 — 1985
MS
U. of Illinois, Urbana-Champaign 1979 — 1983
BS
Zendesk September 2015 - Present
Propertybase - The Real Estate Desktopᵀᴹ September 2013 - August 2015
Aravo Solutions March 2012 - July 2013
Propertyware, Inc. January 2011 - March 2012
LoopNet January 2009 - December 2010
Education
University of Oregon - Charles H. Lundquist College of Business 2004 — 2008
BA, Marketing and Economics
University of Oregon
University of Oregon
The Sourcery May 2015 - Present
The Sourcery November 2014 - May 2015
Genentech April 2014 - November 2014
Zendesk August 2013 - April 2014
The Sage Group (Bay Area) March 2010 - August 2013
University of San Diego January 2008 - February 2010
Horton Law Firm September 2006 - May 2007
German American Chamber of Commerce California July 2005 - January 2006
Skills
Management, Data Analysis, Metrics Analysis, Forecasting, Messaging, Email Marketing, Strategic Planning, Social Media, Project Management, Account Management, Copy Editing, Analysis, Training, Marketing, CRM, Strategy, Lead Generation, Marketing Management, B2B Marketing, Drip Marketing, Pardot, Organic Growth, Sales Funnel..., Online Lead Generation, Attribution Modeling, Performance Reporting, Project Initiation, Marketing Research, Creative Solutions, Writing Skills, Website Development, Customer Focus, ROI Strategies, Collaborative Problem..., Culture Change, Cross Functional Team..., Scalability, Case Studies, Solution Focused, Organization, Salesforce.com, Keynote, Dashboard Builder, Performance Dashboards, Google Analytics, Sales, Strategic Partnerships, Sourcing
Education
University of California, Santa Barbara 2001 — 2005
B.A., Global Studies, Socioeconomics and Politics
Temecula Valley High School
High School Diploma
Zendesk August 2014 - Present
DineInTime, Inc September 2012 - November 2013
SnowShoeFood LLC 2012 - 2013
Capital Newspapers 2011 - 2012
VEE Corporation 2006 - 2011
Skills
Marketing, Marketing Communications, Digital Marketing, Strategic Planning, Entrepreneurship, Account Management, New Business Development, Start-ups, Photoshop, Media Planning, Project Management, Online Marketing, CRM, Salesforce.com, Zoho, Constant Contact, MailChimp
Education
University of Hartford
Zendesk June 2015 - Present
Skills
CRM, SaaS, Project Management, Salesforce.com, Marketing Strategy, Leadership, Management, Integration, Email Marketing, Product Development, Social Media, Analytics, Social Media Marketing, Quality Assurance, Product Marketing, Market Research, Start-ups, Research, SEO, Requirements Analysis, Strategic Partnerships, Program Management, Social Networking, Data Management, PCI DSS, IT Audit, SOX Compliancy, Pre-IPO, IPO
Education
University of California, San Diego 2001 — 2005
BA
University of California, San Diego 2001 — 2005
Bachelor's degree
Zendesk February 2015 - Present
Zendesk October 2013 - Present
Zendesk February 2010 - October 2013
Zendesk October 2009 - February 2010
Mailvivo July 2008 - October 2009
Intel Corporation 2006 - 2007
Skills
Product Management, HTML, CSS, User Experience, JavaScript, Online Marketing, Digital Marketing, Email Marketing, Start-ups, Software Development, SaaS, WordPress, Management
Education
University of Portsmouth 2004 — 2008
BA, Marketing
Zendesk May 2015 - Present
Skills
Microsoft Office, Microsoft Excel, PowerPoint, Microsoft Word, Research, Data Analysis, Leadership, SaaS, Financial Analysis, Financial Modeling, Financial Forecasting, Revenue Forecasting, Bookings
Education
University of Pennsylvania - The Wharton School 2013 — 2017
Bachelor’s Degree, Applied Economics, Finance
Zendesk April 2015 - Present
ETF.com July 2013 - January 2015
Air New Zealand October 2012 - April 2013
Pepsi Bottling Ventures April 2012 - August 2012
Study Abroad Programs - University of Oregon September 2011 - June 2012
Education
University of Oregon 2008 — 2012
Bachelor of Arts
Hawaii Preparatory Academy 2004 — 2008
High School Diploma
Zendesk April 2015 - Present
Zendesk September 2014 - Present
Oracle October 2011 - August 2014
RightNow July 2010 - November 2011
Guthy-Renker January 2008 - June 2010
Exertus, LLC 2005 - 2007
AOL 2003 - 2005
Fannie Mae 2001 - 2003
Ridgeway Systems & Software 2000 - 2002
Skills
Customer Experience, CRM, Change Management, Team Management, Customer Experience..., SaaS, Leadership, Cloud Computing, Solution Selling, Program Management, Requirements Analysis, Management, SDLC, Strategy, Business Analysis, Enterprise Software, Business Development, Pre-sales, Management Consulting, Analytics, Business Process, Product Management, Integration, Business Process..., Business Intelligence, Vendor Management, IT Strategy, Consulting, Outsourcing, Software Project...
Education
University of North Carolina at Chapel Hill 1988 — 1992
BA
The Community School 1984 — 1988
Slack Technologies, Inc December 2014 - Present
Zendesk October 2012 - November 2014
Tidemark Systems, Inc. June 2012 - September 2012
Salesforce.com February 2009 - June 2012
Salesforce.com February 2009 - August 2011
Salesforce.com February 2009 - April 2010
Fox Interactive Media October 2007 - January 2009
Fathom Online October 2005 - October 2007
Bell Sports June 2005 - August 2005
Skills
Web Analytics, Omniture, Google Analytics, SEO, Conversion Optimization, Multivariate Testing, PPC, Whiskey, Analytics, Marketing Automation, Online Marketing, Lead Generation, Radian6, Marketing, SEM, CRM, Social Media Marketing, Salesforce.com, User Experience, Retargeting
Education
University of Mississippi 2001 — 2005
BS, Marketing and Finance
Lookout May 2015 - Present
Pivotal Labs May 2013 - April 2015
Zendesk July 2012 - March 2013
Consultant September 2006 - May 2012
Method 360 May 2008 - September 2011
Modis September 2003 - August 2006
Skills
Applicant Tracking...
Education
University of California, Santa Barbara 1999 — 2003
B.A., Sociology
Zendesk July 2015 - Present
Zendesk October 2014 - July 2015
Zendesk April 2013 - October 2014
Zendesk February 2012 - March 2013
HEC Paris January 2012 - June 2012
Cloudy SAS January 2010 - January 2012
PeopleDoc Inc. September 2010 - October 2011
PeopleDoc Inc. March 2009 - September 2009
Skills
Web Project Management, Web 2.0, Website Development, Pre-sales, Ruby on Rails, Ruby, Django, Software Project..., Agile, Agile Project Management, SaaS, Sales Support, Entrepreneurship, Entrepreneur, Web Development, Scrum, Multilingual, Product Management, Web, Agile Methodologies
Education
Ecole Supérieure du Commerce Extérieur 2006 — 2011
Grade de Master (BAC +5), Commerce International et International Project Management
University of International Business and Economics 2007 — 2007
UIBE, International Trade and Marketing in China
Ecole Française de Shanghai 2001 — 2005
Baccalauréat, Economique et Sociale (ES)
Zendesk December 2012 - Present
Twitter June 2011 - July 2012
eBay August 2003 - June 2011
Project Napa August 2002 - June 2003
Worldres Ltd June 1999 - March 2001
Bradford & Galt September 1998 - March 1999
Asset Consulting Group September 1996 - September 1998
Network Publishing Technologies January 1996 - September 1996
Skills
Go, Riak, Microservices, Docker, Amazon Web Services..., Amazon S3, Linux, Ruby, JavaScript, Python, Java, MySQL, Databases, Web Applications, SQL, Software Development, REST, Agile Methodologies, Web Development, Web Services, System Administration, Git, Hadoop, AJAX, Distributed Systems, Scalability, SaaS, HTML, XML, VMware, Automation, J2EE, Django, MongoDB, CSS, Ruby on Rails, Oracle, Scrum, Chef, System Monitoring, Code Review, Nginx
Education
University of Missouri-Saint Louis 1994 — 1996
Computer Science
Zendesk September 2013 - Present
Automation GT July 2012 - August 2013
The Lancer Group March 2011 - March 2012
Arthur Bokman Associates June 2010 - August 2010
Keller Williams Real Estate June 2010 - August 2010
Compete Consulting May 2009 - August 2009
Skills
Web Analytics, Marketing Automation, Google Analytics, Salesforce.com, Email Marketing, SEO, Market Research, Sales Operations, Marketing Strategy, Microsoft CRM, Marketing, Content Strategy, Sales Management, Photoshop, Marketing Event Planning, Product Development, WordPress
Education
University of San Diego 2008 — 2012
BBA in Marketing
Menlo School 2004 — 2008
Zendesk October 2012 - Present
EndGames Improv January 2011 - Present
Zendesk November 2011 - October 2012
Zendesk March 2011 - November 2011
Rainin Instrument LLC March 2005 - January 2011
AAA Oregon/Idaho April 2004 - December 2004
Skills
Customer Support, Management, Product Management, CSS, JavaScript, HTML, Troubleshooting, Training, In Product Messaging, Microsoft Excel, Team Management, Marketing, User Experience, SaaS, Databases, Leadership, Salesforce.com, Cloud Computing
Education
University of Oregon 1999 — 2003
Bachelor of Arts (B.A.), Political Science
UC Berkeley August 2015 - Present
Zendesk May 2015 - August 2015
UCSF September 2014 - December 2014
UC Berkeley May 2014 - August 2014
Skills
Java, Social Media, Microsoft Office, HTML, CSS, C, Python, JavaScript, Matlab, Ruby on Rails, Github, D3.js
Education
University of California, Berkeley 2013 — 2017
Bachelor's Degree, Electrical Engineering and Computer Science, Junior
Cupertino High School
High School Diploma
Zendesk June 2013 - Present
Zendesk October 2011 - May 2013
WDFA Marketing January 2011 - August 2011
WDFA Marketing March 2009 - December 2010
Media Cabin July 2008 - December 2008
Private Family 2006 - 2008
Skills
Excel, Social Media, Micro Marketing, Microsoft Excel, Social Media Marketing, Marketing, Marketing Strategy, Account Management, Advertising, Brand Development, PowerPoint, WordPress, Microsoft Office, Social Networking, Event Planning, Project Management, Recruiting, Public Relations, Reference Checking, Phone Screens, Jobvite
Education
University of Portland 2004 — 2008
BA, Psychology, Sociology, French
Zendesk November 2013 - July 2015
Universal Mccann December 2012 - November 2013
Portland Timbers MLS Team April 2011 - October 2011
Susan G. Komen Portland November 2009 - October 2010
Skills
Social Media, Microsoft Excel, Microsoft Office, Microsoft Word, Adobe Acrobat, Wordpress, Teamwork, Communication, Drive to Succeed, WordPress, Time Management, Sponsorship, Leadership, Social Media Marketing
Education
University of Oregon 2008 — 2012
Bachelor of Arts, Business Administration; Marketing & Entrepreneurship
Zendesk August 2015 - Present
Salesforce.com February 2010 - July 2015
salesforce.com February 2007 - January 2010
salesforce.com October 2004 - January 2007
salesforce.com April 2004 - September 2004
Skills
Lead Generation, Salesforce.com
Education
University of Notre Dame
Bachelor of Science (BS), Biology, General
Weebly February 2015 - Present
Zendesk October 2012 - January 2015
Curious.com November 2011 - September 2012
Intuit January 2010 - March 2011
Intuit October 2006 - January 2010
Aplia November 2002 - October 2006
Census Bureau 2002 - 2002
Skills
Agile, User Experience, Usability Testing, Product Management, User-centered Design, Interaction Design, CSS, Web Analytics, JavaScript, Prototyping, Human-computer..., A/B testing, Photoshop, E-learning, Google Analytics, SaaS, User Interface Design, HTML, Human Computer..., Agile Methodologies, Usability
Education
University of Maryland College Park 1997 — 2002
BS, Computer Science, Economics
Zendesk April 2015 - Present
Box February 2013 - March 2015
Aerotek September 2011 - February 2013
Aerotek September 2010 - September 2011
Kelar Pacific May 2010 - September 2010
Z57 Internet Solutions August 2008 - May 2010
Skills
Recruiting, Staffing Services, Accounting, Receptionist Duties, Applicant Tracking..., Payroll, Technical Recruiting, Professional Services, Cold Calling, Administrative..., Sales, Management, Selling, Negotiation, Interviews, Training, Sales Process, Social Networking, Account Management, Talent Management, Marketing, Strategy, Salesforce.com, Human Resources, Sales Operations, Time Management, Networking, Screening Resumes, Enterprise Software, Customer Retention, Program Management, Sales Management, Analysis, CRM, Lead Generation, Talent Acquisition, College Recruiting, New Business Development, Screening, Temporary Placement, Customer Engagement, Customer-focused Service, Responsiveness
Education
University of California, San Diego 2004 — 2008
Bachelors, Communications
Patrick Henry
Zendesk July 2015 - Present
Doughbies June 2015 - Present
Delta Sigma Pi December 2014 - June 2015
Houzz November 2014 - January 2015
Supreme Housewares, Inc. May 2013 - September 2013
Skills
Marketing, Event Planning, Teamwork, Social Media, Marketing Strategy, Data Analytics, Integrated Marketing, Business Development, Business Planning, Market Research, Marketing Communications, Team Motivation, Custom Interiors, B2B Marketing Strategy, Interior Design, Coffee Shops, Dogs, Coffee Roasting, Social Networking, Event Management, Product Marketing, SEO, PowerPoint, SEM, Web Development, Facebook, Specialty Coffee
Education
University of San Francisco 2014 — 2016
Bachelor's Degree, Business Administration, Marketing
West Valley College 2012 — 2014
Associate's Degree, Business Administration
Zendesk May 2015 - Present
Zendesk August 2014 - April 2015
DriversEd.com September 2013 - July 2014
Metroleta January 2013 - August 2013
Talino January 2013 - June 2013
No Limits Sports Camp 2010 - 2012
No Limits Sports Camp 2007 - 2009
Skills
Zendesk, Salesforce.com, Business Development, JIRA, Marketing, PowerPoint, Advertising, Microsoft Word, Public Speaking, Sales, Microsoft Excel, Copywriting, Email Marketing, Qualtrics, Newsletters, SEO, Social Media, Microsoft Office, Social Networking, Leadership, Yesware
Education
University of Oregon 2009 — 2013
Bachelor of Science (BS), Business Administration: Marketing Focus. Minor: Communications
Zendesk February 2013 - July 2015
Rearden Commerce June 2012 - August 2012
Cantor Fitzgerald May 2010 - August 2010
Skills
Babysitting, Ruby, Cloud Computing, Java, C++, Python, SQL, Linux, C, Unix, Agile Methodologies, Software Engineering
Education
UC Berkeley 2008 — 2012
Computer Science
Zendesk May 2015 - Present
Zendesk February 2015 - Present
Zendesk August 2013 - Present
Sycle.net August 2012 - August 2013
Sycle.net January 2012 - July 2012
Nordstrom May 2004 - June 2010
Paramount Pictures January 2009 - March 2010
Skills
Marketing, Marketing Strategy, Sales, Sales Prospecting, SaaS, Customer Product..., Customer Engagement, Customer Retention, Social Media, Customer Service, Sales Operations, Product Management, Social Media Marketing, Customer Satisfaction, Business Development, Online Advertising, Budgets, Contract Negotiation, Management, Event Planning
Education
University of Colorado at Boulder - Leeds School of Business 2003 — 2007
Bachelor of Science in Business Administration, Marketing and Management: Supply Chain & Human Resources
Zendesk May 2015 - Present
Zendesk April 2014 - Present
Zendesk October 2014 - April 2015
University of San Francisco August 2013 - May 2014
Delta Zeta Sorority March 2013 - December 2013
Benefit Cosmetics January 2013 - June 2013
University of San Francisco May 2012 - May 2013
Skills
Social Media, Event Planning, Facebook, Social Networking, Public Speaking, PowerPoint, Microsoft Office, Community Outreach, Fundraising, Microsoft Word, Microsoft Excel, Customer Service, Event Management, Spanish, Non-profits, Time Management, Social Media Marketing, Public Relations, Volunteer Management, Marketing, Budgets, Leadership, Management, Program Management, Marketing Communications, Teaching, Nonprofits, Product Marketing
Education
University of San Francisco 2010 — 2014
Bachelor of Science (B.S.), Marketing
Leigh High School 2006 — 2010
Zendesk July 2015 - Present
In Focus Consulting May 2012 - Present
Liftopia, Inc. March 2014 - March 2015
Reading Partners September 2012 - December 2013
InsideTrack November 2007 - May 2012
InsideTrack January 2007 - November 2007
InsideTrack December 2004 - December 2006
Bay Area Video Coaliton (BAVC) August 2002 - December 2004
Netcentives June 1999 - June 2001
All Star Consulting IMI Systems (currently Ajilon) Oxford & Associates 1993 - 1998
Skills
Project Planning, Project Management, Reviews, Coaching, Career Development, Career Development..., Talent Management, Talent Acquisition, Compensation Structure..., Recruiting, Employee Recognition, Corporate Communications, Change Management, Culture Change, Leadership Development, Career Management, Public Speaking, Higher Education, Staff Development, Training, Management, Human Resources, Leadership, Employee Training, Interviews, Strategy, Employee Engagement, Performance Management, HRIS, Applicant Tracking..., Program Management, Personnel Management, Executive Coaching, Employee Relations, Succession Planning, Team Building, Organizational..., Mentoring, Consulting, Strategic Planning, Start-ups, HR Consulting, Organizational Design
Education
University of San Francisco 2014 — 2016
Master of Science (MS), Organization Development, 4.0
University of Pennsylvania
BA, English
University of California Berkeley Extension
Training and Learning in Organizations
Society for Human Resource Management
SPHR Certification Courses
Duo Security September 2014 - Present
Zendesk February 2011 - July 2014
Blazent 2009 - 2011
Blazent 2003 - 2009
M7 2002 - 2003
HAHT Commerce 2001 - 2002
InterWorld Corporation 1999 - 2001
Accenture 1997 - 1999
Skills
SaaS, Sales Enablement, Sales Process, Business Development, CRM, Marketing Strategy, Strategic Planning, Outsourcing, Market Research, Positioning, Territory Management, Enterprise Software, Cloud Computing, Salesforce.com, Product Management, Start-ups, Strategic Partnerships, Solution Selling, Demand Generation, Lead Generation, Sales Management, Sales Operations, Sales Engineering, Building High..., Account Management, Professional Services, E-commerce, Pre-sales, Sales Force Development
Education
University of California, Santa Barbara 1992 — 1997
BS, Mechanical Engineering
Zendesk August 2014 - Present
Zendesk December 2011 - August 2014
GoodData November 2008 - October 2011
Boonin Consulting February 2006 - March 2009
QL2 Software September 2007 - March 2008
Cisco Application-Oriented Networking May 2005 - February 2006
Blue Titan Software November 2001 - April 2005
Intershop January 1999 - February 2001
SBC Internet Services October 1996 - January 1999
Skills
Go-to-market Strategy, Marketing Strategy, SaaS, Product Marketing, Product Management, Enterprise Software, Start-ups, Cloud Computing, B2B, Onboarding, Management, Marketing Communications, E-commerce, Business Development, Customer Experience, Marketing Management, Analytics, Marketing, Business Analytics, Strategy, Strategic Partnerships, Mobile Devices, CRM, Sales Operations, Business Intelligence, Leadership
Education
Haas School of Business, UC Berkeley 1994 — 1996
MBA
University of Pennsylvania 1986 — 1990
BA
Zendesk January 2015 - Present
Zendesk December 2013 - January 2015
Zendesk March 2012 - November 2013
Oxford University Press March 2011 - March 2012
Berkeley Electronic Press September 2007 - March 2011
B Street Theatre May 2006 - August 2007
WinBe English Conversation School April 2005 - April 2006
B Street Theatre November 2003 - March 2004
Skills
Online Publishing, Publishing, SaaS, Content Management, Customer Support, Customer Satisfaction, FileMaker, Team Leadership, Troubleshooting, Zendesk, Editing, Team Building, User Experience, Strategy, Management, Customer Service, Customer Experience, Technical Support, Help Desk Support, Help Desk Implementation, Project Management, Product Support, Lead Generation, Salesforce.com, CRM, Product Management, Enterprise Software, Start-ups, Journals, Analysis, Online Advertising, Leadership, Cloud Computing, Marketing, Growth Hacking
Education
University of California, Santa Cruz 2000 — 2004
Bachelor's degree, Political Science and Government
Zendesk November 2014 - Present
Zendesk October 2013 - October 2014
Zendesk September 2012 - October 2013
Levi Strauss & Co. September 2011 - September 2012
Boardwalk Advisors, LLC July 2005 - September 2011
Johnson & Johnson Pharmaceutical R&D October 2002 - September 2003
Skills
Yoga, Business Planning, Social Media, Research, Event Planning, Microsoft Office, PowerPoint, Microsoft Excel, Microsoft Word, Outlook, Social Networking, Fundraising, Marketing, Sales, Social Media Marketing, Salesforce.com, Management, Leadership, Event Management, Training, Team Leadership
Education
University of San Diego 2007 — 2011
Bachelor's of Arts, Psychology
Origami Logic July 2015 - Present
Origami Logic August 2014 - July 2015
Zendesk October 2013 - August 2014
Zendesk December 2012 - October 2013
Timpson Garcia, LLP January 2012 - December 2012
Skills
Financial Analysis, Financial Reporting, SaaS, Business Development, Start-ups, Online Advertising, Marketing Communications, Sales Management, Salesforce.com, Accounting, Management, Marketing Strategy, Marketing, Enterprise Software, Sales, CRM, Lead Generation
Education
University of Colorado at Boulder
Bachelor's Degree, Economics
Zuora July 2015 - Present
Zuora October 2014 - July 2015
Oracle BigMachines February 2014 - September 2014
Oracle December 2013 - September 2014
Zendesk June 2013 - September 2013
MyNewPlace March 2013 - June 2013
San Francisco Chamber of Commerce January 2013 - March 2013
Venmo.com September 2012 - December 2012
Sony August 2012 - December 2012
Skills
Salesforce.com, Lead Generation, Marketing, Product Marketing, Google Adwords, Microsoft Office, SEO, SEM, Google Analytics, Strategy, PowerPoint, Editing, Market Research, A/B testing, Adobe Creative Suite, Social Networking, Public Speaking, Social Media Marketing, Sandler Training, Blogging, Newsletters, Microsoft Excel, Photoshop, WordPress, Event Management, Event Planning, Microsoft Word, Affiliate Marketing
Education
UC Berkeley 2009 — 2013
Bachelor of Arts (B.A.), Political Science
Zendesk March 2014 - Present
Zendesk October 2012 - February 2014
Facebook March 2012 - October 2012
Facebook June 2011 - March 2012
InsideTrack March 2010 - June 2011
Yelp.com November 2009 - March 2010
Alpha Factor July 2008 - November 2009
University of Arkansas August 2006 - August 2008
Skills
Social Media, Salesforce.com, Social Networking, Talent Acquisition, Facebook, Applicant Tracking..., Event Planning, Cold Calling, Social Media Marketing, College Recruiting, Public Speaking, Sales, Analytics, Research, Human Resources, Interviews, Team Building, Leadership, Management, Time Management, Marketing, Program Management, Sourcing, Start-ups, Business Development
Education
University of Arkansas at Fayetteville 2006 — 2008
Masters, Higher Education/Higher Education Administration
University of Michigan 2001 — 2006
Bachelor of Arts, Sports Management and Communication
Nordic Consulting Partners, Inc. July 2015 - Present
Zendesk July 2014 - July 2015
Epic June 2011 - July 2014
University of Pittsburgh Swanson School of Engineering May 2009 - May 2011
Pittsburgh Athletic Association January 2008 - April 2011
Swanson School of Engineering Freshman Engineering Leadership Team May 2009 - December 2010
Skills
Research, Epic Systems, Training, Data Analysis, Statistics, Healthcare Information..., Epic OpTime, Epic Anesthesia, Software Support, Project Management, Technical Support, Programming, Medical Software, Microsoft Office, Process Improvement, Microsoft Excel, PowerPoint, Public Speaking, Community Outreach
Education
University of Pittsburgh 2007 — 2011
BSIE, Industrial Engineering
HookLogic, Inc. March 2015 - Present
HookLogic, Inc. June 2013 - March 2015
Haight Ashbury Free Clinics January 2013 - May 2013
Zendesk April 2012 - December 2012
Trulia February 2011 - April 2012
Trulia August 2010 - February 2011
Trulia February 2010 - February 2011
CoreLogic, Inc., LeadClick Media Division September 2008 - October 2009
Stanford Law School June 2007 - August 2008
Skills
Sales Management, Salesforce.com, Sales, Lead Generation, Marketing, Online Advertising, Customer Retention, Account Management, Leadership, SaaS, Sales Process, Cold Calling, Product Marketing, Customer Service, New Business Development, Training, Online Marketing, Selling, Analytics, Marketing Strategy, Management, Email Marketing, Direct Sales, Consultative Selling, Advertising, Social Media Marketing, SEM, Negotiation, Start-ups, Strategic Planning, Sales Operations, Zendesk, Mobile Devices, CRM, B2B, PPC, Team Leadership, E-commerce, Advertising Sales, Sales Support, Call Center, Mobile, Zuora, Change Management, Online Travel, Online Retail, E-commerce Optimization, Business Development, Strategic Partnerships, Digital Marketing
Education
University of California, Santa Cruz
B.A. Philosophy; History Minor
Zendesk January 2015 - Present
Apex Systems June 2014 - October 2014
Apex Systems Inc. March 2012 - June 2014
ettain group July 2010 - February 2012
Skills
Recruiting, Staff Augmentation, Temporary Placement, Staffing Services, Internet Recruiting, Temporary Staffing, Technical Recruiting, Consulting, Screening Resumes, Screening, Contract Recruitment, Benefits Negotiation, Permanent Placement, Talent Acquisition, IT Recruitment, Candidate Generation, Management, Sourcing, Information Technology, Executive Search, Networking, Hiring, Interviews, Human Resources, Training, Onboarding, Cold Calling, Taleo, Employee Benefits, Vendor Management, SDLC, PeopleSoft, Resource Management, CRM, New Hire Orientations, Employee Relations, Time Management, Business Networking, Building Relationships, Talent Management, New Business Development, Account Management, Marketing Strategy, Relationship Building
Education
University of South Carolina-Columbia 2006 — 2010
BA, History, Political Science, Sports Management
Zendesk March 2015 - Present
Zendesk October 2012 - Present
Knack Registry 2012 - October 2012
Yammer, Inc. March 2011 - January 2012
Yammer, Inc. June 2010 - March 2011
Salesforce.com September 2008 - June 2010
Salesforce July 2007 - August 2008
Salesforce July 2006 - July 2007
Marsh June 2003 - May 2006
Skills
Salesforce.com, Enterprise Software, SaaS, CRM, Sales Process, Strategy, Sales, Marketing, Lead Generation, Social Networking, Solution Selling, Sales Enablement
Education
University of Colorado Boulder - Leeds School of Business 1999 — 2003
St. George's
Zendesk February 2014 - Present
Xactly Corporation December 2011 - February 2014
RightNow May 2010 - December 2011
RightNow January 2009 - May 2010
RightNow Technologies October 2007 - January 2009
RightNow Technologies January 2007 - October 2007
Red Wing Software September 2004 - January 2007
Target November 2001 - September 2004
Skills
Highly Analytical, Attention To Detail, Deadline Driven, Incentive Programs, Analytical Skills, Sales Compensation, Business Development, Leadership, Analytics, Analysis, Sales, Enterprise Software, Cloud Computing, SaaS, Business Process, Business Intelligence, Management, Sales Enablement, NetSuite
Education
University of Minnesota Duluth 1998 — 2001
Bachelor of Business Administration (BBA), Business, Management, Marketing, and Related Support Services
University of Minnesota-Duluth 1997 — 2001
Bacehlor of Business Administration, Marketing Major, Communications Minor
Zendesk December 2014 - Present
UC Berkeley April 2011 - May 2013
eBay May 2012 - July 2012
Splunk May 2011 - August 2011
UC Berkeley March 2010 - April 2011
Skills
Java, HTML, C, Photoshop, Python, Selenium, PHP, CSS, SQL, JavaScript, Ruby, Software Engineering, Ruby on Rails
Education
University of California, Berkeley 2009 — 2013
Bachelor of Arts, Economics and Computer Science
Zendesk January 2015 - Present
Yahoo August 2014 - January 2015
Flurry, Inc. (acquired by Yahoo) May 2013 - January 2015
Bite, A Global Marketing Services Agency July 2010 - April 2013
University of San Francisco Office of Business and Finance April 2009 - July 2010
City and County of San Francisco June 2004 - July 2004
Skills
Invoicing, Accounting, Payroll, Time Management, Accounts Payable, Auditing, Spreadsheets, Customer Service, Microsoft Excel, Account Reconciliation, Budgets, Employee Benefits, Finance, Financial Statements, QuickBooks, Social Media, Management
Education
University of San Francisco 2006 — 2010
B.S., Accounting, Finance
Lowell High School 2002 — 2006
Zendesk February 2012 - Present
Adobe June 2010 - January 2012
Adobe June 2006 - June 2010
Macromedia November 2001 - June 2006
Blue Martini Software July 2000 - July 2001
CyberSource April 1999 - July 2000
International Data Group (IDG) July 1997 - April 1999
Education
University of North Carolina at Chapel Hill
Bachelor of Arts, English
Zendesk March 2015 - Present
Bank of the West November 2014 - March 2015
Bank of the West January 2012 - October 2014
Slalom Consulting May 2008 - January 2012
Deloitte August 2004 - May 2008
Skills
Business Analysis, Business Intelligence, Business Process, Analytics, Business Process..., Data Warehousing, Management Consulting, Project Management, CRM, IT Strategy, Strategy, Enterprise Architecture, Data Analysis, Consulting, Software Project..., SDLC, Program Management, Management
Education
University of California, Davis 1999 — 2004
Bachelor's Degree, Computer Science & Engineering, with Honors
University of California, Davis 1999 — 2004
Bachelor's Degree, Economics
Zendesk February 2014 - Present
Convergys March 2010 - August 2013
Convergys October 2007 - March 2010
Convergys June 2005 - October 2007
Convergys October 2001 - June 2005
Convergys January 2001 - October 2001
Convergys June 1999 - January 2001
Convergys July 1997 - June 1999
Convergys January 1997 - July 1997
Fifth Third Bank January 1995 - January 1997
Skills
Product Management, Product Marketing, Product Strategy, Product Launch, Market Research, Marketing Strategy, Market Planning, Market Analysis, Strategic Partnerships, Partnering, Partnership Development, Partner Management, Competitive Analysis, Mergers, Product Development, Business Strategy, Business Intelligence, Business Planning, International Business, International Marketing, International..., Strategic Planning, Cross-functional Team..., B2B Marketing, Go-to-market Strategy, Telecommunications, Mergers & Acquisitions, Strategy, Start-ups, Lead Generation, Team Leadership, Management, Leadership, Marketing Management, Professional Services, Segmentation, Business Alliances, P&L Management, Multi-channel Marketing, Consulting, Program Management, Marketing, Product Lifecycle..., Thought Leadership, Analytics, Enterprise Software, Pricing, SaaS, Sales, CRM
Education
Xavier University 1991 — 1993
MBA, Marketing
University of Cincinnati 1984 — 1989
B.S., Business Management
Zendesk August 2014 - Present
Zendesk November 2009 - August 2014
DogTime Media, Inc March 2008 - November 2009
Lyris Technologies August 2007 - March 2008
ClickTracks Analytics, Inc May 2005 - August 2007
Borland 2004 - 2005
Skills
JavaScript, Ruby on Rails, jQuery, MySQL, Ruby, Git, Web Analytics, Agile Methodologies, Web Applications, Web Development, JSON, MongoDB, User Interface Design, REST, Linux, Scalability, Ember.js, Engineering Management, Team Leadership, Scrum, agile, Technical Leadership, Team Building
Education
University of California, Santa Cruz 2000 — 2005
BS, Computer Science
Zendesk December 2010 - Present
Sonim Technologies December 2007 - May 2010
University of San Francisco January 2006 - July 2007
Professional Alliance for Community Service (Non-Profit) May 2005 - January 2006
Mount Yale Capital Group, LLC January 2003 - April 2005
Skills
Forecasting, SaaS, Strategic Planning, Data Analysis, Lead Generation, Business Analysis, Start-ups, Management, Finance, Software Documentation, Product Management, Customer Satisfaction, Risk Management, Competitive Analysis, Integration, Project Planning, CRM, Sales, Strategic Partnerships, Analysis, Purchasing, Supply Chain Management, Cost Reduction, Database Management, Revenue Forecasting, Financial Modeling, Business Strategy, Financial Analysis, Cross-functional Team..., Process Improvement, Analytics, Business Planning, Financial Reporting, Salesforce.com, Operations Management, Strategy, Business Intelligence, Microsoft Excel, Microsoft Office, Big Data, Process Management, Automation Tools, Enterprise Data Modeling, Decision Support, Leadership, Cloud Computing, Project Management
Education
University of California, Davis
Bachelor's Degree, Environmental Science & Psycology
University of San Francisco - Masagung Graduate School of Management
Master of Business Administration (M.B.A.), Finance
Zendesk July 2013 - Present
California Alumni Association 2011 - May 2013
Cal Alumni Association 2007 - April 2011
California Magazine 2007 - 2011
Skills
Nonprofits, Social Media, Fundraising, Data Analysis, Editing, Community Outreach, Volunteer Management, Project Management, Event Planning, Content Management, Research, Content Strategy, Blogging, Public Speaking, Google Analytics, Program Management, Strategic Planning, Strategy, Leadership, User Experience
Education
University of California, Berkeley
Bachelor of Arts (BA), Applied Mathematics
Zendesk October 2013 - Present
Zendesk March 2013 - October 2013
Advent Software August 2011 - February 2013
Advent Software Inc. January 2009 - August 2011
Advent Software July 2006 - January 2009
Hewlett-Packard August 2004 - March 2006
Skills
Integration, Business Analysis, SaaS, Product Management, Enterprise Software, Management, Requirements Analysis, SQL, Order Management, Salesforce.com, Databases, Cross-functional Team..., Account Management, Cloud Computing, Business Intelligence, Advent, Analysis, Software Project..., Workflow Analysis, Software Development, CRM, Microsoft SQL Server, Troubleshooting, Product Development, SQL Server, SWIFT, Java, Automation, Windows, C++, C, Programming, KCS
Education
University of California, Santa Barbara 2000 — 2004
Bachelors of Science, Computer Science
CloudFlare, Inc. August 2015 - Present
Zendesk March 2014 - June 2015
InsideView, Inc August 2012 - February 2014
InsideView, Inc May 2009 - February 2014
NetSuite December 2006 - May 2009
Salesforce.com February 2004 - May 2006
Determine Software 2003 - 2004
Plumtree Software 2001 - 2002
Remedy Corporation 1999 - 2001
Skills
Sales, Social Media, SaaS, Negotiation, Data Analysis, Enterprise Software, Salesforce.com, Sales Process, CRM, Business Intelligence, Cross-functional Team..., Lead Generation, Demand Generation, Sales Management, Solution Selling, Direct Sales, Cloud Computing, Strategic Partnerships
Education
University of California, Santa Barbara
B.A., Business/Economics
salesforce.com September 2014 - Present
Zendesk July 2013 - August 2014
Brocade August 2012 - July 2013
Brocade February 2011 - August 2012
Brocade June 2009 - February 2011
Brocade September 2008 - June 2009
FBI January 2008 - May 2008
David Braun Productions September 2005 - May 2006
Out of the Blue Productions / Sid Ganis August 2004 - May 2005
Skills
Salesforce.com, Social Media, Product Marketing, Program Management, Marketing, Competitive Analysis, Product Management, Cross-functional Team..., Online Advertising, Social Networking, Project Management, Sales, Cloud Computing, Event Planning, PowerPoint, Microsoft Office, Analytics, Public Relations, Marketing Strategy, Leadership, Marketing Communications, Market Analysis, Management, Partner Management, Strategy, SaaS, Strategic Partnerships, Product Development, Online Marketing, Integrated Marketing, Email Marketing, Business Development, Go-to-market Strategy, Market Research, Product Launch, Product Lifecycle..., Start-ups, Training, Enterprise Software, Lead Generation, CRM, Solution Selling, Demand Generation, Multi-channel Marketing, Mobile Devices, Account Management, Sales Enablement, Channel Partners, E-commerce, Professional Services
Education
University of Southern California 2004 — 2008
B.S., Business Administration (Marketing), Minor in Communication
University of Southern California - Marshall School of Business 2004 — 2008
B.S., Business Administration (Marketing), Minor in Communication
Monta Vista High
Zendesk April 2015 - Present
Zendesk May 2013 - May 2015
Zendesk April 2012 - May 2013
Rocket Science Consulting November 2010 - April 2012
ScImage April 2010 - October 2010
OnsiteHealth August 2008 - March 2010
True Materials 2008 - 2008
UC Davis 2006 - 2006
Education
University of California, Davis 2003 — 2007
BS, Biotechnology
Drew College Prep 1999 — 2003
Zendesk January 2015 - Present
Zendesk July 2013 - January 2015
Canyon Partners LLC June 2011 - October 2012
VivoHoldings May 2010 - June 2011
Transcend Information, Inc. August 2009 - May 2010
Skills
Human Resources, Recruiting, Customer Service, Event Planning, Project Management, Talent Acquisition, Onboarding, Organizational Behavior, Employee Benefits, Talent Management, Organizational..., Strategic HR
Education
University of Southern California
Master of Science (M.S.), Human Behavior, Organizational Behavior
University of California, San Diego
Bachelor of Arts (B.A.), UC San Diego School of Global Policy and Strategy: International Studies, Economics and History
University of Cambridge
Education Abroad Program
Zendesk December 2013 - Present
Lyris Technologies January 2008 - October 2012
Konica Minolta Business Solutions U.S.A., Inc. March 2004 - December 2006
Skills
Training, Salesforce.com, SaaS, Email Marketing, Enterprise Software, Solution Selling, Analytics, Web Analytics, B2B, Financial Reporting, Statistical Reporting, Performance Reporting, Business Development, Professional Services, Sales, CRM, Cloud Computing, Marketing Strategy, Start-ups, Competitive Analysis, Sales Operations, E-commerce, Online Advertising, Sales Management, Management, Leadership, Program Management
Education
University of California, Davis 1996 — 2001
BA, International Relations: World Trade
Foxridge Elementary
Junipero Serra High School
Zendesk April 2015 - Present
Zendesk January 2014 - March 2015
Zendesk June 2013 - December 2013
CACEIS September 2012 - May 2013
Symphony Asset Management January 2011 - August 2012
Symphony Asset Management LLC July 2004 - 2011
National Chamber Foundation January 2004 - April 2004
Skills
Relationship Management, SaaS, Business Strategy, Equities, Alternative Investments, Financial Services, Fixed Income, Investments, CRM, Investor Relations, Product Marketing, Marketing Strategy, Research, Client Services, Project Coordination, Microsoft Office, Sales
Education
University of California, Davis 2000 — 2004
Bachelor of Science, Managerial Economics
Zendesk June 2015 - Present
Oracle July 2013 - June 2015
Valley Emergency Physicians August 2012 - January 2013
Allied-THA June 2011 - October 2011
Aga Khan University Hospital June 2007 - August 2007
Skills
Research, Medical Writing, Clinical Trials, PCR, Community Outreach, Marketing, Salesforce.com, Advertising, Public Speaking, Management, Sales, Time Management, Social Media, Project Planning, Data Analysis, Social Networking, Microsoft Office, PowerPoint, Microsoft Excel
Education
San Jose High
IB Diploma/High School Valedictorian
University of California, Berkeley
Bachelor of Science (BS), Molecular Toxicology
University of California, Berkeley
Introduction to Marketing (Extension Course)
Zendesk February 2015 - Present
Cuff December 2014 - February 2015
Software Consulting June 2014 - December 2014
Dating Ring March 2014 - June 2014
Nokori Inc March 2013 - February 2014
QiuQiu September 2012 - February 2013
HoodHot, Inc. October 2011 - August 2012
JK Design March 2011 - April 2012
LBi US August 2010 - February 2011
TigerSpike 2011 - 2011
Skills
Mobile Devices, iOS, Android, iPhone, PHP, C, Java, JavaScript, Flash, iOS development
Education
University of California, Berkeley 2003 — 2007
BS, Electrical Engineering and Computer Science
Zendesk February 2015 - Present
Zendesk October 2013 - Present
Zendesk July 2013 - October 2013
Zendesk April 2013 - July 2013
Zendesk November 2012 - April 2013
Zendesk April 2012 - October 2012
Independent June 2005 - April 2012
Skills
Zendesk, JavaScript, Software Integrations, Zendesk Apps Framework, Software Implementation, Project Management, SSO, Technical Support, SaaS, HTML 5, Help Desk Support, jQuery, CSS, Ruby on Rails, PHP, Troubleshooting, Mobile Devices, Polish, Customer Service, Customer Satisfaction, OS X, Apple, Training, Android, Mobile Applications, MySQL, Networking, REST, Digital Photography, APIs, Software Documentation, SAML, JWT, Technical Documentation, Ruby, HTML5, Post-Sales, Pre-sales
Education
University of Minnesota-Twin Cities 2008 — 2010
BA, Political Science
Moscow State Institute of International Relations (MGIMO) 2009 — 2009
Russian Politics and Foreign Affairs
Zendesk March 2015 - Present
ARB, Inc. April 2013 - February 2015
ARB, Inc. May 2011 - April 2013
Missouri State High School Activites Association June 2009 - January 2011
University of Missouri May 2010 - August 2010
Education
University of Missouri-Columbia, College of Business 2007 — 2011
Bachelor's degree, Business - Marketing
Zendesk July 2014 - Present
KPMG July 2011 - July 2012
GoodData August 2013 - June 2014
GoodData July 2012 - August 2013
KPMG Audit November 2009 - July 2011
University of California 2007 - 2007
Skills
Auditing, US GAAP, GAAP, Financial Analysis, SEC filings, Revenue Recognition, Sarbanes-Oxley Act, Financial Reporting, Internal Controls, Accounting, Financial Accounting, Financial Modeling, External Audit, IFRS, CPA
Education
University of California, Berkeley 2005 — 2009
Bachelor of Arts (BA), Economics
Apple August 2014 - Present
Beats Music May 2013 - August 2014
Zendesk July 2012 - April 2013
UC Berkeley Ergonomics Lab June 2012 - December 2012
Laney College 2008 - 2009
Skills
Automation
Education
University of California, Berkeley
Bachelor of Science (B.S.), Mechanical Engineering
Zendesk 2013 - Present
Box April 2013 - August 2013
Stanford University March 2013 - July 2013
NYU Langone Medical Center January 2012 - August 2012
University of Nottingham January 2009 - January 2011
University of Nottingham January 2008 - January 2011
Skills
Qualitative Research, Statistics, Data Analysis, Research Design, Experimental Design, Quantitative Research, Neuroscience, Cognitive Neuroscience, Scientific Writing, Analytics, User Experience, Survey Methodology, Interviews, Statistical Software, Manuscript Development, Grant Writing, Proposal Generation, Behavioral Neuroscience, Usability Testing, User Research, Survey Design, Multivariate Analysis, Design Thinking, User-centered Design, User Stories, Rapid Prototyping, Persona, Customer Insight, SQL, SPSS, Competitive Analysis, Research
Education
University of Nottingham 2004 — 2011
Doctor of Philosophy (PhD), Msc (Research Methods) and BsC (Psychology)