Aeromexico Company
Industry: Airline
DescriptionAerovías de México, S.A. de C.V. operating as Aeroméxico, is the flag carrier airline of Mexico based in Mexico City. It operates scheduled services to more than 90 destinations in Mexico; North, South and Central America; the Caribbean, Europe and Asia. Customer service: 1 (800) 237-6639 Bag information: In economy, 1st bag free, 2nd bag varies by itinerary. More Aeroméxico bag information Alliance: SkyTeam Destinations: 89 in 25 countries Headquarters: Mexico City, Mexico Subsidiaries: Aeroméxico Connect, Aeromexpress,
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Aeromexico Employees
Aeromexico October 2011 - November 2014
Self Employed May 2006 - October 2011
Texas A&M University September 2010 - May 2011
Skills
Microsoft Visual Studio..., C#, Visual Basic, ASP.NET, CSS, XHTML, SQL, MySQL, Microsoft Office, Linux, Web Development, Microsoft Exchange, Management, Team Leadership, Integration, Project Planning, Servers, Networking, Process Improvement, Customer Service, Strategic Planning, Hardware, Operations Management
Education
Texas A&M University 2006 — 2011
Bachelor's Degree, Computer Engineering-Computer Science
SegurodeVida.com October 2014 - Present
Corporación Reforma S.A. 2008 - Present
EQUOTE June 2002 - August 2014
Aeromexico June 1999 - December 1999
Skills
PPC, Insurance, Lead Generation, SEM, Affiliate Marketing, Term Life Insurance, SEO, Online Advertising, Email Marketing, New Business Development, Digital Marketing, Team Building, Marketing, Online Marketing, Life Insurance, E-commerce, Customer Acquisition, Strategic Partnerships, Analytics, Business Development, Mobile Marketing, Direct Marketing
Education
University of San Diego 2001 — 2002
Master of Science, Information Technology Management
Tecnológico de Monterrey 1994 — 1999
Bachelor, Industrial and Systems Engineering
austriaco
FlightSafety International September 2013 - Present
United Airlines January 2006 - August 2011
Symrise September 2008 - June 2010
United States Postal Service October 2004 - December 2004
Aeromexico July 1991 - September 2001
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Research, Windows, Outlook, Teaching, HTML, Public Speaking, Strategic Planning, Editing, Sales, Marketing
Education
University of Houston 2001 — 2005
Bachelor of Business Administration (BBA), International Business
Houston Community College 1996 — 2001
Associate of Arts (AA)
Aeromexico February 2014 - Present
Marianos fresh market August 2012 - February 2013
Skills
Aviation, Airlines, Airports, Flights, Customer Service, Microsoft Word, Microsoft Excel, Flight Safety, Aircraft
Education
International Air and Hospitality Academy 2013 — 2013
API - American Petroleum Institute February 2012 - Present
Upstream Oil and Gas Newspaper January 2011 - January 2012
AeroMexico 2008 - April 2010
Continental Airlines 2000 - 2008
Skills
Marketing Strategy, Advertising, Public Relations, Market Research, Event Planning, Team Building, Strategic Planning, Budgets, Business Development, Marketing Communications, Sales, Analysis, Marketing, Forecasting, CRM, Leadership, Program Management, Contract Negotiation, Management
Education
University of Houston, C.T. Bauer College of Business
BBA, Marketing
MundoMAX 13 Chicago September 2013 - Present
Azteca America - TVC Broadcasting of Chicago August 2005 - January 2013
Midwest Family Broadcasting January 2003 - June 2005
Aeromexico 1997 - 2001
GEMS Television and Impactel 1996 - 1997
Sobrediseño 1992 - 1996
Banco Mexicano Somex 1983 - 1992
Skills
Broadcast, Advertising, Bilingual-English/Spanis..., Marketing, Strategic Planning, Negotiation, Customer Satisfaction, Social Media, Television, Public Speaking, Integrated Marketing, Customer Service, Leadership, New Business Development, Sales, Marketing Strategy, Management, Social Media Marketing, Public Relations, Advertising Sales
Education
Saint Louis University
Bachelor of Arts (B.A.), Marketing/Marketing Management, General
Cargo Essence January 2013 - Present
Qatar Airways May 2010 - June 2012
AeroMexico June 2008 - May 2010
Centravel June 2007 - May 2008
Aeromexico 2001 - 2007
TACA International Airlines March 1995 - August 2001
Delta Air Lines 1987 - 1995
Skills
Airlines, Sabre, Contract Negotiation, Revenue Analysis, Tourism, Leisure Travel, Leadership, Travel Management, Project Management, Amadeus, Airports, Aviation, Commercial Aviation, IATA, Flights, Airline Management, Yield Management, Hotels, Sales, Travel Technology, Leisure, Ticketing, Business Travel, Hospitality, Negotiation, Online Travel, Marketing, Tour Operators, International Sales, Vacation, Public Relations, Airline Reservations, Travel Planning, Call Centers, Charter, Team Building, Market Research, Pricing, Airport Management, Budgets, Resorts, Cruises, Civil Aviation, Hotel Booking, GDS, Pricing Strategy, Car Rental, Incentives, Amadeus GDS, Incentive Travel
Education
Universidad Autónoma de Guerrero 1979 — 1982
Bachelor of Arts (B.A.), Tourism and Travel Services Management
Aeromexico 2011 - 2014
ITAM 2007 - 2010
Skills
Public Policy, Political Science, Econometrics, Research, Public Speaking, Game Theory, Strategic Planning, Energy Efficiency, Leadership, Media Relations, PPP, Legislative Research, Redistribution, Stata
Education
Goldman School of Public Policy 2014 — 2016
Master's degree, Public Policy Analysis, 3.92
Instituto Tecnológico Autónomo de México 2005 — 2011
Bachelor of Arts (B.A.), Political Science, 9.38 out of 10 points- Honorary Mention
Visit TRI-CITIES September 2013 - Present
Red Lion Hotels May 2010 - September 2013
Aeromexico 2007 - 2010
Skills
Tourism, Customer Service, Trade Shows, Site Inspections, Event Management, Hospitality, Hospitality Management, Event Planning, Hospitality Industry, Revenue Analysis, Hotels, Sales, Hotel Management, Budgets, Management, Marketing, Travel & Tourism, Conventions, Lodging, Events Coordination
Education
International Air and Hospitality Academy
Aeromexico May 2014 - August 2014
Nuup January 2011 - January 2013
México Florece September 2013 - 2013
Hiyagon Boxes for Health November 2012 - 2013
GG Productos January 2011 - 2013
Las Velez 2011 - 2011
Las Velez 2011 - 2011
Skills
Marketing Strategy, Business Strategy, Project Management, New Business Development, Management, E-commerce, Airlines, Social Media Marketing, Online Advertising, Software Development, Aviation, Strategic Planning, IT Operations, Change Management, Social Networking, Team Leadership, Business Development, Team Management, CRM, Negotiation, SEO, Business Planning, Online Marketing, Objective-C, Matlab, Logistics, Sales Management, MAT, Strategy, Project Planning, Marketing
Education
Embry Riddle Aeronautical University-Prescott 2013 — 2017
Airline Business Administration, Business Administration and Management, GPA 3.22
Embry Riddle Aeronautical University-Prescott 2013 — 2017
Engineer's Degree, Aerospace, Aeronautical and Astronautical/Space Engineering, GPA 3.22
Tecnológico de Monterrey 2010 — 2013
International Baccalaureate, Mathematics HL, Computer Science HL.
Instituto Tecnológico Autónomo de México 2010 — 2010
Certificate, Microsoft XNA Programing
Hilton Worldwide April 2013 - Present
Bestwestern University Plaza Hotels May 2012 - April 2013
Aeromexico February 2012 - July 2012
Skills
Extensive customer..., Food & Beverage, Customer Service, Team Leadership, Airlines, Tourism, Front Office, Customer Satisfaction, Hospitality Management, Micros, MICROS, Event Management, Event Planning, Hotels, Restaurant Management
Education
University of Rovira i Virgili 2009 — 2011
Masters in Tourism and Hospitality, Tourism Management
Bahir Dar University 2004 — 2007
Bachelor in Business Management, Business Management
Hidden Arcane April 2012 - Present
Vaca Design Collective October 2007 - Present
Zermat Internacional April 2010 - March 2012
Aeromexico February 2005 - May 2007
Universal Music Group May 2004 - December 2004
Cavazos Communications and Resources January 2003 - April 2004
Houston First Corporation March 1998 - December 2002
Skills
Bilingual, Editorial Skills, Creative Writing, Creative Strategy, Graphic Design, Marketing Research, MS Office Suite, Mac OS X, Microsoft Office, Marketing Strategy, Marketing, OS X, Market Research, Strategy, Editing, Tourism, Strategic Planning, Training, Management, Business Development, Spanish, Public Relations, Market Planning, Entrepreneurship, Sales
Education
Universidad Externado de Colombia 1993 — 1997
Bachelors, Science in Hospitality & Tourism Management
Aeromexico October 2009 - October 2014
AGENCIA DE VIAJES DELGADO TRAVEL June 2004 - August 2009
Exprinter Liftvans Bolivia March 1996 - July 2001
Skills
Aviation, Project Planning, Team Leadership, Airlines, Flights, Sabre, Travel Management, Public Relations, Customer Service, Business Travel, Tourism, Revenue Analysis, Airports
Education
Universidad Mayor de San Andrés 1995 — 2000
Bachelor's degree, Business Administration
Solid Stone 2014 - Present
Gas Natural México August 2011 - 2012
Complicity Marketing December 2010 - June 2011
Cost Basic Electrodomestics January 2006 - April 2010
Aeromexico 1999 - 2003
Skills
Online Advertising, Social Media Marketing, Marketing Management, Social Media, Marketing, Market Research, Marketing Communications, Market Planning, Spanish, Online Marketing, Community Management, Strategic Planning, Retail
Education
ESADE Business & Law School 2010 — 2011
Executive Education, Program of Marketing Management
EUNCET 2003 — 2005
MIBA, Master International Business Administration
GSA Friends Inc. DBA/ La Guadalajara May 2010 - Present
The Golf Man March 2011 - Present
PGI International May 2010 - Present
Aeromexico February 2008 - April 2010
Continental Airlines January 2002 - February 2008
Continental Airlines, Caribbean January 2000 - January 2002
Continental Airlines November 1995 - June 2000
Continental Airlines, Managua, Nicaragua October 1994 - November 1995
VIASA International Airways June 1994 - October 1994
Continental Airlines January 1991 - January 1994
Skills
Strategic Planning, Teamwork, Latin America, Leadership, Spanish, Airlines, Contract Negotiation, Negotiation, Sales Management, Strategy, Team Building, Product Management, Marketing, Business Strategy, Management, CRM, Customer Service, Airline Management, Marketing Strategy, Sales, Sabre, Competitive Analysis, Hospitality, Team Management, Airports, Training, International Business, Budgets, Pricing, Operations Management, IATA, Business Planning, Amadeus, E-commerce, Business Travel, Travel Management, New Business Development, Advertising, Entrepreneurship, Customer Satisfaction, Aviation, Team Leadership, Business Development, International Sales, Performance Management, Consulting, Forecasting, Tourism, Start-ups, Revenue Analysis
Education
System One Travel Academy 1988 — 1990
Certificate Of Completion, Airline Management
Houston Community College 1984 — 1987
HRM, Hotel and Restaurant Management
General Motors May 2014 - Present
General Motors July 2011 - May 2014
General Motors January 2009 - June 2011
General Motors January 2008 - December 2009
General Motors July 2006 - December 2007
General Motors March 2000 - June 2006
Aeromexico 1996 - 2000
Skills
Unigraphics, GD&T, FMEA, Automotive Engineering, Manufacturing..., Vehicles, Lean Manufacturing, Product Engineering, Continuous Improvement, Engineering, CAE, Black Belt, Sector automovilístico, Mejora continua, Ingeniería, Proceso de aprobación..., Ingeniería automotriz, Análisis modal de..., Lean manufacturing, Vehículos, Seis Sigma, Dimensionamiento..., Ingeniería de..., NX Unigraphics, Manufactura, APQP, Análisis modal de...
Education
University of Michigan 2007 — 2009
M.Sc. Automotive Engineering, Engineering
Stanford University 2008 — 2008
Diploma, Design for Market Success
Universidad Panamericana
Bachelor’s Degree, Electromechanical Engineering
Schlumberger October 2013 - Present
Schlumberger October 2007 - Present
Aeromexico February 1990 - July 2007
Skills
Oil/Gas, Petroleum, Gas, Energy, Project Management, SAP, Procurement, Troubleshooting, Project Planning, Change Management, Contract Management, Process Improvement, MS Project, Completions, Oil & Gas
Education
University of Houston-Downtown 1984 — 1985
Milby High School 1981 — 1984
BHP Billiton February 2015 - Present
BHP Billiton July 2013 - February 2015
BHP Billiton August 2012 - June 2013
Halliburton May 2011 - August 2012
Halliburton March 2010 - April 2011
KTB – USA Import-Export, LLC 2008 - 2010
Aeromexico 1992 - 2001
Skills
Contract Negotiation, Strategic Sourcing, Contract Management, Petroleum, SAP MM, Procurement, Supplier Evaluation, SAP BW, Microsoft Excel, Customer Service, Spend Analysis, Supply Management, Supply Chain Management, Purchasing, Supply Chain, Logistics, Negotiation, Management, Analysis, Sourcing, Materials Management, Leadership, Materials, Drilling, Petrochemical, SAP, Performance Management, Human Resources, Upstream, MRP, Supervisory Skills, Oil/Gas, Energy Industry, Gas, Oil & Gas Industry, Supply, Onshore, Energy, Oilfield, Completion, Natural Gas, Downstream Oil & Gas, Global Sourcing, Subsea Engineering, E-procurement, Oil, Oil & Gas
Education
University of Houston-Victoria 2013 — 2016
Master of Business Administration (MBA)
ITESM 2000 — 2005
MIS
New Caney ISD August 2012 - Present
Aeromexico 2005 - 2011
Swissport April 1994 - October 2005
Skills
Airlines, Aviation, Flights, Aircraft, Sabre, Flight Safety, Transportation, Forecasting, Customer Service, Logistics, Teamwork, Operations Management, Professional Driving
Education
Universidad Guadalajara Lamar 1980 — 1982
Administracion de Empresas Turisticas, Graduate
UAG (Universidad Autonoma de Guadalajara) 1977 — 1980
High School, graduate
Deloitte April 2014 - Present
Connecture July 2013 - February 2014
Zywave January 2013 - June 2013
Epic July 2011 - January 2013
Aeromexico May 2009 - August 2009
Church of Jesus Christ of Latter-day Saints August 2006 - August 2008
Skills
Data Analysis, Healthcare, Market Research, Software Consulting, Software Implementation, Lean Fundamentals, Agile Methodolgy, Lean IT, Agile Leadership, Analysis, Scrum, Lean Management, Agile Methodologies, Healthcare IT, Excel, Microsoft Office, Software Project..., Financial Software..., English, Financial Planners, Problem Solving, Team Leadership, Public Speaking, Product Management, Research, Customer Relations, Spanish, Product Development, Econometrics, Troubleshooting, Process Improvement, PowerPoint, Outlook, International Business, Marketing Strategy, Word, Business Analysis, Project Planning, Training, Visio, Epic Systems, Software Documentation, Budgets, MS Project, Project Management, Leadership, Change Management, Time Management, Management, CPOE
Education
Brigham Young University 2005 — 2011
Bachelor of Science, Economics
PROS July 2012 - July 2013
Aeromexico December 2010 - January 2012
Aeromexico July 2010 - December 2010
Mexicana Airlines April 2008 - May 2010
Mexicana Airlines January 2007 - April 2008
Mexicana Airlines March 2005 - January 2007
Skills
SEO, SEM, eCRM, Social Media Marketing, ROI Optimization, Business Intelligence, New Business Development, Business Strategy, eCommunications, Google Analytics, International Sales, Mobile Marketing, Writing, Strategic Communications, Strategy, Business Development, Brand Development, Sales, Competitive Analysis, Product Marketing
Education
St. Mary's University
Double Major, B.B.A. International Business & Marketing, Cum Lade
Enterprise Holdings July 2014 - Present
Dex Media, Inc. (fVerizon Information Services) January 2001 - March 2014
Liverpool FC America 2011 - 2013
Aeromexico September 2000 - January 2001
Sears, Roebuck and Co. March 1997 - December 1997
Yum! Restaurants International December 1993 - March 1997
American Airlines August 1991 - July 1993
Skills
Product Marketing, SEM, PPC, Lead Generation, Direct Marketing, Web Marketing, Direct Mail, Market Planning, Online Advertising, Marketing Management, B2B, Product Management, Cross-functional Team..., Management, New Business Development, Sales, Competitive Analysis, Market Research, Product Development, P&L Management, Social Media, Strategy, Advertising, Segmentation, Local Search, Marketing, Pricing, Digital Marketing, Online Marketing, B2B Marketing, Mobile Marketing, CRM, Marketing Strategy, Sales Presentations, Training, Google Adwords, SEO, Customer Acquisition, Advertising Sales, Strategic Partnerships, Social Media Marketing, Salesforce.com
Education
University of Central Oklahoma 1998 — 2000
Master of Business Administration (M.B.A.), Business, Management, Marketing, and Related Support Services
Universidad Anahuac 1986 — 1991
Bachelor of Business Administration (B.B.A.), Marketing
The Happy Baby Blog June 2014 - Present
Free Lance Consultant December 2014 - February 2015
Palomar Health November 2011 - August 2012
Aeromexico November 2003 - August 2009
Infocenter Laredo and Corpus Christi September 1999 - February 2000
Galapagos Exotic Pet Shop June 1998 - August 1998
Skills
Bilingual-Spanish, Fast Learner, Creative Problem Solving, Inkscape, Graphic Design, Art, Computer Literate, Internet Research, Medical Terminology, Photo Editing, Photoshop, Attention To Detail, Determined, Efficiencies, Organizing, Color Consultation, Jingles, Data Collection, Collectibles, Typing, Critical Thinking, Teamwork, video editing, Social Media Marketing, Marketing Strategy, Pinterest, Twitter, Facebook Fan Page..., Music, Empathy, YouTube, Artistic Abilities, Organized with Strong..., Highly responsible, Research, Internet Resources, Negotiation, Small Business, Trend Analysis, Visionary, Committed to..., Vector Illustration, Training, Marketing, Online Research, Blogging, Image Editing, Video Editing
Education
Vista Adult School, ROP Medical Programs 2011 — 2013
Certificate, Medical Administrative
Universidad Autónoma de Nuevo León 2000 — 2003
Bachelor, Communication Sciences
Advent International March 2015 - Present
Premier Loyalty & Marketing September 2010 - March 2015
AeroMexico February 2009 - October 2010
TACA June 2007 - January 2009
TACA January 2006 - June 2007
TACA July 2005 - January 2006
Roche Diagnostics June 2003 - July 2004
Monitor Group January 2001 - June 2003
First Street Global Investors (Monitor Group subsidiary) April 2001 - December 2001
Skills
Loyalty Programs, Market Research, Management Consulting, Aviation, Healthcare, Latin America, Strategy, Business Strategy, Contract Negotiation, Entrepreneurship, Competitive Analysis, Marketing Strategy, New Business Development, Team Leadership, Program Management, Management, Strategic Planning, International Business, Negotiation, CRM, Spanish, Airlines, International Sales, Cross-functional Team..., Business Planning, Marketing, Executive Management, Product Marketing, Pricing, Leadership, Analysis, Project Management, Market Planning, Customer Insight, Start-ups, E-commerce, Client Representation, VIP Services, Strategic Partnerships, Performance Management, Growth Strategies, Efficiency, Interpersonal...
Education
INSEAD 2004 — 2005
Master of Business Administration (MBA)
Brigham Young University 1995 — 2000
BS, Sociology, Statistics
C-Com Group, Inc. March 2011 - Present
Aeromexico September 2007 - June 2010
Virgin Atlantic Airways May 2006 - September 2007
IRT Group at Remax Beach Properties November 2003 - May 2006
Aeromexico March 2003 - August 2005
Avianca Airlines November 1997 - December 2002
Skills
Press Releases, Media Relations, Microsoft Office, Social Networking, Newsletters, Marketing Communications, Customer Service, Blogging, Social Media, Marketing
Education
Concordia Universal
Miami Dade College
Innerspec Technologies August 2014 - Present
University of Warwick May 2011 - August 2014
University of Warwick October 2007 - January 2012
Universidad Nacional Autónoma de México October 2001 - October 2002
Aeromexico May 1999 - December 1999
Skills
Physics, Science, Research, Teaching, Data Analysis, Modeling, Matlab, Finite Element Analysis, Experimentation, LaTeX, Simulation, Simulations, Electromagnetics, Solidworks, Materials Science, Characterization, COMSOL, Mathematical Modeling, Numerical Analysis, Signal Processing, Scientific Computing, Image Processing, Optics, Experimental Physics, Numerical Simulation, Labview, R&D, Sensors, Scientific Writing, Science Communication
Education
University of Warwick 2007 — 2011
PhD, Ultrasonics
Universidad Nacional Autónoma de México 2004 — 2006
M. Eng., Electronic Systems
Universidad Nacional Autónoma de México 1997 — 2003
Bachelor’s Degree, Electrical and Electronics Engineering
oneworld Management Company April 2015 - Present
LATAM Airlines Group December 2013 - January 2015
Aeromexico June 2011 - December 2013
Government, Private-Sector December 2002 - May 2011
Skills
Business Travel, Negotiation, Travel Management, Sales Management, Account Management, Sales, Airlines, Airline Management, Tourism, New Business Development, Ticketing, Yield Management, Leisure Travel, Online Travel, Travel Planning, Hotels, Airline Reservations, Pricing, Management, Incentive Travel, International Sales, Travel Technology, Airport Management, Leisure, GDS, Galileo, Contract Negotiation, Pricing Strategy, Commercial Aviation, Revenue Analysis, IATA, Airports, Aviation, Flights, Charter
Education
New York University 2013 — 2014
Investor Relations - Certificate Program, Public Relations, Advertising, and Applied Communication
San Francisco State University 2009 — 2011
Bachelor of Arts (B.A.), International Relations and Affairs
London School of Economics and Political Science 2002 — 2005
Bachelor of Science (B.Sc.), Economics
Haven Realty World January 2014 - Present
Southwest Key Program August 2012 - Present
Willis September 2009 - Present
Aeromexico January 2000 - December 2003
Education
Mt. San Antonio College 1995 — 2001
Bachelor of Fine Arts (B.F.A.), Art/Art Studies, General
Family Dollar September 2013 - Present
Family Dollar November 2012 - September 2013
Family Dollar May 2012 - November 2012
Family Dollar November 2011 - May 2012
Pourshins Inc July 2010 - July 2011
Pourshins 2008 - 2010
E-GATE SOLUTIONS, INC. 2006 - 2008
Aeromexico 1991 - 2000
Skills
Inventory Control, Warehousing, Inventory Management, Supply Chain, Shipping, Supply Chain Management, Logistics, Purchasing, Operations Management, Forecasting, Procurement, Logistics Management, Process Improvement, Transportation, Staff Development, Employee Training, Project Planning, Management, Training, ERP, Analysis
Education
University of Phoenix 2012 — 2013
Associate of Arts (AA), Foundations of Business
London Institute 1988 — 1990
Technical, Computer Programer
White & Case October 2011 - Present
White & Case September 2007 - August 2009
Aeromexico June 2004 - June 2006
Grupo Bimbo June 2003 - June 2004
IPAB September 1999 - May 2002
Bufete Gastelum October 1996 - May 1999
Education
University of Miami School of Law 2009 — 2011
JD, Law
Northwestern University - Kellogg School of Management 2006 — 2007
Certificate, Business Administration
Northwestern University School of Law 2006 — 2007
LLM/K
Escuela Libre de Derecho 1993 — 1999
Abogado, Law
Cabrera International LLC January 2011 - Present
Grupo Impulza (La Bikina) March 2014 - March 2015
Pro Mujer February 2013 - October 2013
Aeromexico September 2000 - July 2011
PepsiCo Americas Foods (Sabritas) April 1998 - September 2000
Walmart August 1995 - March 1998
Skills
Labor Relations, Talent Management, Talent Acquisition, Organizational..., Employee Relations, Change Management, Human Resources, Coaching, Negotiation, Strategic Planning, HR Policies, Team Building, New Business Development
Education
Universidad Anáhuac 1992 — 1995
Bachelor of Business Administration (BBA), Business Administration and Management, General
Property Management August 2009 - Present
Aviar Travel January 2011 - Present
Aeromexico 2005 - 2009
Cache Travel January 2001 - July 2005
Sunny Beach Vacations April 1999 - December 2001
Mexicana Airlines April 1984 - March 1994
Skills
Commercial Aviation, Revenue Analysis, Airports, Airlines, Competitive Analysis, Flight Planning, Operations Management, Team Building, Incentive Travel, Online Travel, E-commerce, Business Travel, Hotels, Teamwork, Transportation, Amadeus, Logistics, Civil Aviation, Flight Safety, Aircraft Maintenance, Training, IATA, Sales Management, Leisure, Aviation, Business Planning, International Sales, Strategic Planning, Customer Service, Travel Management, Sabre, Aviation Security, Contract Negotiation, Airline Reservations, Pricing, Team Leadership, Charter, Yield Management, Property Management, Leisure Travel, Negotiation, Tour Operators, Business Strategy, Airport Management, Travel Planning, Ticketing, Management, Airline Management, Aerospace, Tourism
Education
Glendale Community College 1981 — 1983
SAP May 2015 - Present
SAP March 2013 - April 2015
SAP September 2009 - February 2013
GE Capital May 2006 - September 2009
Aeromexico 2005 - 2006
PricewaterhouseCoopers 2003 - 2005
Interbank 1999 - 2001
IBM 1995 - 1999
Skills
Value Proposition, Valuation, Banking, Financial Services, Product Development, Strategic Planning, Mergers & Acquisitions, Analysis, Business Development, Budgets, CRM, Finance, Project Management, Due Diligence, Business Strategy, Management, Leadership, Strategy, Business Intelligence, Business Analysis
Education
INCAE Business School 2009 — 2009
Certification, Ecoeffiency for banking industry
INCAE Business School 2008 — 2008
Certification, Social & Environmental Risk Analysis
Tecnológico de Monterrey 2001 — 2003
Master, Finance
Pontificia Universidad Católica del Perú 1991 — 1996
Bachelor, Business Administration
School Juan XXIII 1980 — 1990
SAP session
Sabre Airline Solutions November 2014 - Present
Aeromexico 2009 - April 2014
Aeromexico 2007 - 2009
Sony 2004 - 2005
Sony Electronics 2004 - 2005
3M 2003 - 2004
3M 2001 - 2003
Skills
Sales Management, Business Strategy, Marketing Strategy, Strategic Planning, Negotiation, Marketing, Market Research, Pricing, Product Development, Product Marketing, Competitive Analysis, New Business Development, Marketing Management, Account Management, Team Leadership, Marketing Communications, Advertising, Market Planning, Public Relations, Aviation, RFP experience, Salesforce.com, Prism, Analitical
Education
Tecnológico de Monterrey 1997 — 2001
BA, Marketing
World Vision International August 2013 - Present
World Vision Mexico August 2011 - July 2013
Hobs International Hospitality Solutions March 2010 - August 2011
Avangard Innovative LP June 2008 - December 2009
Continental Airlines December 2005 - June 2008
Aeromexico 2001 - 2005
Aeromexico 2000 - 2001
American Express 1997 - 2000
American Express 1990 - 2000
American Express December 1990 - February 1995
Skills
Strategy, Business Development, Leadership, Business Strategy, Strategic Planning, Management, Marketing Strategy, Market Research, Sales, Marketing, Marketing Management, Start-ups, Business Planning, Operations Management, Team Building, Program Management, Cross-functional Team..., Advertising, Public Relations, Segmentation, Market Planning, Project Planning, Analysis, E-commerce, Executive Management, Brand Management, New Business Development, Mergers & Acquisitions, Customer Service, Budgets, Pricing, Negotiation, CRM, International Business, Competitive Analysis, Direct Marketing, Marketing Communications, Human Resources, Entrepreneurship, Team Leadership, Coaching, Product Marketing, Forecasting, Product Management, Management Consulting, Sales Management, Contract Negotiation, Strategic Thinking, Account Management, Mergers
Education
Instituto Tecnológico Autónomo de México 1991 — 1992
MBA (Unfinished), Business Administration
Universidad La Salle, A.C. 1976 — 1980
BA, Management
Aeromexico May 2012 - Present
Mexicana 2007 - 2013
Mexicana 2009 - 2010
Skills
Flights, Airports, Revenue Analysis, Aircraft, Airlines, Tourism, Aviation, Commercial Aviation, Aircraft Maintenance, Flight Safety, Civil Aviation, IATA, Flight Planning, IAD, Operations Management, Team Leadership
Education
Montgomery College 1979 — 1981
Grass Roots America (GRA) December 2010 - March 2015
Grass Roots America (GRA) March 2007 - November 2010
Secretaría de Relaciones Exteriores (SRE), Consulado General de Mexico April 2002 - September 2006
AutoNation June 2005 - December 2005
Aeromexico August 2000 - October 2001
Education
Universidad Autónoma de Durango 1995 — 2000
Bachelor’s Degree, Business Administration and Tourism Management
ICF Aviation Consulting (formerly SH&E) 2002 - Present
Aeromexico 1991 - 2002
Trans World Airlines/TWA 1980 - 1991
Skills
Aviation, Forecasting, Pricing, Strategic Planning, Strategy, Commercial Aviation, Competitive Analysis, Transportation, Airlines, Airports, Contract Negotiation, Project Management, Revenue Analysis, Aircraft, Network Design, Business Alliances, Flights, Project Planning, New Business Development, Marketing, Business Strategy, Negotiation, Management, Program Management, Customer Service, Market Analysis, Charter, Business Planning, Operations Management, E-commerce
Education
Columbia University - Columbia Business School 1979 — 1980
MBA, Marketing
Emory University 1972 — 1976
BA, History
Independent Consultant September 2012 - Present
Sutherland Global Services July 2011 - August 2012
EDS, an HP Company April 2003 - August 2009
A.T. Kearney 1998 - 2003
Booz, Allen & Hamilton October 1994 - November 1996
Aeromexico April 1992 - September 1994
Banamex September 1987 - July 1992
Citibank September 1979 - August 1987
Skills
IT Strategy, Governance, Banking, BPO, Business Transformation, Strategy, Business Development, Information Technology, Performance Improvement, Financial Services, IT Service Management, Outsourcing, Management, PMO, Business Process..., Management Consulting, Offshoring, Strategic Sourcing
Education
University of California, Berkeley 1975 — 1977
Master's degree, Computer Science
Universidad Iberoamericana, Ciudad de México 1959 — 1974
Engineer, Electrical Engineering
Korean Air July 2014 - Present
AirServ Corporation an ABM Company August 2011 - July 2014
Aeromexico 2009 - 2011
Mexicana Airlines 2002 - 2008
Avianca 1997 - 2002
Skills
Airlines, Sabre, Amadeus, Aviation, Tourism, Airports, Revenue Analysis, Flights, Commercial Aviation, Business Travel, IATA, Online Travel, Travel Technology, Travel Management, Account Management
Education
San Francisco State University 2012 — 2015
Bachelor of Science (B.S.), Business Administration-Marketing
LaGuardia Community College 1994 — 1997
Associate's Degree, Hospitality, Travel and Tourism Management
Delta Vacations March 2013 - Present
Space Walk of Snellville October 2011 - March 2015
Curtis 1000 May 2008 - May 2010
Tourico Holidays January 2006 - June 2007
Funjet Vacations/Mark Travel January 2005 - December 2005
Aeromexico January 2004 - December 2004
Korean Air October 2000 - December 2003
Prudential Insurance July 1997 - October 2000
Skills
Email Marketing, Trade Shows, SEO, Mobile Marketing, Web Analytics, Customer Relations, Marketing ROI, Direct Mail, Marketing Automation, Online Marketing, Direct Marketing, SEM, E-commerce, B2B, Account Management, Marketing Strategy, Social Media, Digital Marketing, Affiliate Marketing, Google Analytics, New Business Development, Product Development, Marketing Management, Facebook, Strategic Planning, Sales Management, Negotiation, Event Management, Customer Acquisition, Promotions, Online Advertising, PPC, Social Media Marketing, Cold Calling, Lead Generation, Blogging, Online Sales, Brand Awareness, B2B Marketing, Online Branding, Digital Strategy, Customer Retention, Sales, Strategy, Customer Service, Start-ups, Business Development, Sales Process, Marketing, Direct Sales
Education
Carson-Newman University 1993 — 1997
Bachelor of Science, Leisure Services, Minor in Business Administration
Lithonia High School 1989 — 1993
General
Indegene September 2013 - Present
Aptilon February 2012 - September 2013
Indegene Aptilon July 2010 - January 2012
Paysagiste 7 Freres August 2004 - March 2010
Aeromexico July 2002 - April 2004
Skills
Highly focused and..., Fluent English,..., Detailed Oriented, Strong sense of..., Simply Accounting, Spanish, Account Management, Project Planning, Team Leadership, Project Management, Requirements Analysis, Process Improvement, Sales, Customer Service, Healthcare, Digital Marketing, Management, Marketing Strategy, Pharmaceutical Industry
Education
Pontificia Universidad Católica del Perú 1995 — 1999
Foreign Languages and Literatures, General
Escuela de Aviacion Comercial-Professional Air 1997 — 1998
Comercial Aviation/Flight attendant
Hawaiian Airlines June 2015 - Present
Massachusetts Institute of Technology (MIT) September 2013 - Present
Aeromexico June 2014 - August 2014
Lea+Elliott, Inc. May 2013 - August 2013
Flatiron Construction Corporation May 2012 - August 2012
San Francisco Municipal Transportation Agency May 2011 - August 2011
RSE Inc. May 2010 - August 2010
Skills
Microsoft SQL Server, Airlines, Revenue Management, GIS, Transportation Planning, Matlab, Synchro, Engineering, Surveying, Transportation..., LEED AP, Microsoft Office, Construction Management, VISUM, Demand Planning, Visual Paradigm, UML
Education
Massachusetts Institute of Technology 2013 — 2015
Master of Science (M.S.), Transportation
University of Southern California 2009 — 2013
BS, Civil Engineering, Minor in Economics
St. Francis High School 2005 — 2009
Ralston Middle School
Aeromexico November 2011 - Present
Aeromexico November 2013 - August 2014
Mexicana Airlines November 2004 - September 2010
Mexicana Airlines March 1998 - November 2004
Mexicana Airlines March 1997 - February 1998
Mexicana Airlines March 1994 - March 1997
Mexicana Airlines 1987 - 1994
Skills
Advertising and Public..., Fully Bilingual and..., Public Speaking, Event Planning, Airline Reservation..., Salesforce.com, Analytical Approach, Budget Development and..., Airline Reservations, Sales, Management, Business Development, Account Management, Analytical Skills, Leadership, Training, Marketing, Spanish, Multilingual, Competitive Analysis, Revenue Analysis, Tourism, Advertising, Negotiation, Public Relations, Sales Management, Pricing, Contract Negotiation, Strategic Planning, Team Building, Customer Service, Airlines, Marketing Strategy, Business Strategy, Business Planning
Education
Trinity University 1982 — 1986
B.S., Business Administration & Marketing
Academia Maria Reina 1978 — 1982
Despegar.com September 2014 - Present
TAP Portugal March 2013 - September 2014
Aeromexico April 2012 - March 2013
Continental Airlines December 2006 - April 2011
United Airlines March 1999 - December 2006
Skills
Negotiation, Airlines, Tourism, Revenue Analysis, Travel Management, Leadership, Sabre, Sales, Aviation, Airports, Management, Business Travel, Business Development, Customer Service, Flights, Strategic Planning, Pricing, Travel Agency, Sales Operations, Corporate Finance, Travel Technology, Product Development, Product Marketing, Product Management
Education
Inter American University of Puerto Rico 2000 — 2004
Business, Administration Management
Florida International University
Business Administration and Management, General
City of Daly City Sales ManagerDER Deutsches Reisebuero GmbH & Co OHGNovember 1988 - October 1990
Aeromexico April 1978 - February 1988
Education
John Jay College of Criminal Justice 1973 — 1977
B.S, Criminal Justice
LB Silva Inc 2010 - Present
Hertzberg & Sanchez, PC 2001 - 2009
Deloitte & Touche 1998 - 2001
Advanced Technology Laboratories Inc 1994 - 1997
Cardholder Services 1993 - 1994
Ventura Software Inc 1990 - 1993
Aeromexico 1980 - 1987
Skills
Management, Project Management, Customer Service, Sales, Microsoft Office, Microsoft Excel, PowerPoint, Spanish, Management Consulting, Business Strategy, Strategic Planning, Change Management, Business Analysis, New Business Development, E-commerce
Education
Dowling College 1996 — 1996
Coursework Accounting I & II, Business Law, Computer Science
National University 1993 — 1993
Coursework for BS Aeronautics and Management, Accounting I II, Business Law and Computer Science
Barthelemy Consulting August 2005 - Present
Barthelemy Consulting August 2005 - Present
Barthelemy Consulting August 2005 - October 2011
Aramark Facility Services February 2011 - April 2011
US Airways May 2004 - July 2005
AirTran Airways February 2000 - May 2004
Trans World Airlines August 1998 - February 2000
Aeromexico April 1992 - December 1993
Eastern Airlines October 1988 - January 1991
Eastern Airlines September 1987 - September 1988
Skills
Performance Assessment, Contingency Planning, Payroll Administration, Labor Relations, Airports, Aviation, Airlines, Overtime, Succession Planning, Compliance, Planning, Negotiation, Operations Management, Budgeting, Contract Management, Transportation, Change Management, Team Building, Strategic Planning, Employee Relations, Administration, Contract Negotiation, Business Strategy, Problem Solving, Process Improvement, Customer Service, Organizational..., Customer Relations, Coaching, Start-ups, Forecasting, Leadership Development, Contract Negotiations, Mergers, Performance Management, Aircraft, People Management, Facilities Management, Team Leadership, Mentoring, Cross-functional Team..., Risk Management, Program Management, Business Planning, Project Planning, Budgets, Management, Management Consulting, Analysis, Mergers & Acquisitions
Education
Miami Dade College
University of Miami
University of Tennessee-Knoxville
Aeromexico May 2011 - Present
Mexicana Airlines 2010 - 2010
Skills
Sabre, Airlines, Revenue Analysis, Amadeus, Travel Management, Business Travel, IATA, Online Travel, Airports, Tourism, Aviation, Travel Technology, Commercial Aviation, Flights, Leisure, Leisure Travel, Yield Management, Ticketing, Account Management, Aircraft, Airline Management, Airline Reservations, Competitive Analysis, Contract Negotiation, GDS, International Sales, Negotiation, Travel Planning, Pricing, Pricing Strategy, Tour Operators, Transportation
Education
Universidad Panamericana 1995 — 1999
Bachelor of Business Administration (B.B.A.), Finance, General
CU Alliance, LLC March 2014 - Present
Consultant June 2012 - December 2013
DXP Enterprises, Inc. October 1998 - June 2012
Aeromexico February 1989 - October 1998
Skills
Event Management, Trade Shows, P&L Management, Social Media, Website Management, Advertising, Creative Concept..., Sales Support, Webmaster Services, Product Development, Sales Operations, Marketing, Sales, Marketing Strategy, E-commerce, Strategy, Management, Project Planning, Customer Service, Account Management, B2B, Key Account Management, Product Marketing, Business Development, Pricing, Negotiation, Direct Sales, Team Building, CRM, Time Management, Sales Presentations, Forecasting
Education
University of Houston 1995 — 2000
Bacherlors, Marketing
Aeromexico June 2012 - Present
Swissport October 2009 - April 2012
Transaero Airlines April 2008 - October 2009
Skills
Microsoft Office, Microsoft Excel, Sales, Sales Management, Marketing, Management, Customer Service, Aviation, Team Leadership, Tourism, Airports, Airlines, Flights, Operations Management, Aircraft, New Business Development, Negotiation, Marketing Strategy, Account Management
Education
McGill University 1997 — 2001
Bachelor's degree, Psychology
Aeromexico January 2014 - Present
Tailwind International Air Charters October 2011 - January 2014
Mexicana Airlines March 2010 - July 2012
FlightSafety International June 2007 - April 2009
MF Branding Group Mexico January 2005 - May 2006
Secreataria de Tursimo Estado de Morelos June 2003 - December 2004
Secretaria de Turismo del Distrito Federal June 2001 - May 2003
Hotel Melia Mexico Reforma May 1999 - December 2000
MEXICANA DE AVIACION 1997 - 1998
CB Communicacion y Relaciones Publicas 1995 - 1997
Skills
Sales and Marketing, Project Management, Communications and..., Risk Management, Customer Relations and..., Strategic and Tactical..., Problem Solving, Budget Development and..., Meetings, Conventions..., Communication, Strategic Planning, Sales, Public Relations, Satisfaction, Project Planning, Marketing, Marketing Strategy, Strategic Communications, Negotiation, Incentives, Advertising, Events, Customer Service, Event Management, Business Development, E-commerce, Trade Shows, Press Releases, Time Management, Tourism, Contract Negotiation, Team Leadership, Marketing Communications, Online Marketing, Social Media Marketing, Account Management, Event Planning, New Business Development, Business Planning, Spanish, Online Advertising, Social Media, Hotels, Logistics, English, Digital Marketing, Marketing Management, Hospitality, Competitive Analysis, Business Strategy
Education
Colorado Technical University 2010 — 2011
MBA, Marketing
Colorado Technical University
Bachelor, Business Administration in Project Management
Universidad Latinoamericana, S.C. 1985 — 1991
Undergraduate, Communications and Public Relations
Accion July 2015 - Present
Inter-American Development Bank May 2013 - July 2015
The Global Impact Investing Network January 2014 - June 2015
UNFPA November 2012 - April 2013
Innovations for Poverty Action August 2010 - March 2012
Aeromexico January 2010 - August 2010
PepsiCo January 2009 - December 2009
Skills
International..., Research, International Relations, Policy Analysis, Data Analysis, Economics, Econometrics, Public Policy, Policy, Emerging Markets, Impact Evaluation, Program Evaluation, Stata, Spanish, Fundraising, Environmental Policy, Nonprofits, Sustainability, Program Management, Climate Change, Qualitative Research
Education
Columbia University - School of International and Public Affairs 2012 — 2013
Master of Public Administration (MPA)
Instituto Tecnológico Autónomo de México 2003 — 2008
Bachelor of Science (BSc), Economics
Università Commerciale 'Luigi Bocconi' 2006 — 2007
Exchange Program, Policy Analysis and Public Management
Pratt & Whitney February 2015 - Present
Aeromexico June 2014 - August 2014
MIT Aeronautical and Astronautical Department March 2012 - February 2014
MIT Recreational Sports February 2012 - August 2013
MIT Student-Athlete Advisory Committee May 2012 - May 2013
MIT House Dining Committee October 2011 - October 2012
MIT Experimental Study Group October 2011 - December 2011
Skills
Spanish, MS Word and Excel, PC and Mac, Solidworks, Machining, Matlab, Java
Education
Massachusetts Institute of Technology 2011 — 2014
Bachelor of Engineering (B.E.), Aerospace, Aeronautical and Astronautical Engineering
Bryn Mawr College 2010 — 2011
Physics, 3.71/4.0
Newington High
Aldrich Consult LLC January 2015 - Present
Team Pryor Group May 2014 - Present
Team Pryor Group May 2014 - Present
Aeromexico November 2013 - January 2014
CPAPC January 2011 - August 2013
Hewlett-Packard August 2007 - June 2010
Skills
ITIL, Agile & Waterfall..., MS Project, SQL, Windows 7, Windows Server, HPCAE, SDLC, Mac OS X, HP-UX, Windows XP, XP, Enterprise Software, SharePoint, Management, OS X, Leadership, System Deployment, IT Management, IT Service Management, Testing, Integration, Vendor Management, Disaster Recovery, PMP, IT Strategy
Education
The University of Texas at Arlington - College of Business Administration 2001 — 2006
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Federacion Jalisco Internacional February 2013 - Present
Aeromexico September 2012 - Present
Foundation for Sustainable Development May 2012 - October 2012
Promexico January 2010 - January 2011
lapix January 2009 - January 2010
Furniture 4 Less March 2003 - December 2005
Skills
Market Research, Marketing Strategy, Marketing Management, Marketing, Business Strategy, Spanish, Salesforce.com, Social Media Marketing, Microsoft Office, Sales Management, Contract Negotiation, Business Analysis, Management, Mac OS X, Negotiation, Contract Management, Strategic Partnerships, Partner Management, Business Development, Global Business..., Business Travel, Leisure Travel, Travel Management, Event Planning, Sales Promotion, Cross-functional Team...
Education
University of California, Berkeley, Haas School of Business 2006 — 2008
Bachelor's Degree, Business Administration and Management, General
Napa Valley College 2003 — 2006
Associate of Science (A.S.), Business Administration, Management and Operations
Aeromexico June 2013 - October 2013
Sales and Marketing January 2011 - April 2013
Mexicana Airlines October 2008 - January 2011
Avianca Airlines 2006 - 2008
LAN Airlines 2003 - 2005
Education
Corporación Universitaria de Santander 1996 — 2000
Bachelor of Science (B.S.), Marketing and Advertising
College of the Canyons
Be Peachy LLC December 2012 - August 2015
Aeromexico July 2012 - December 2012
Cuarto Creativo SA de CV June 2009 - August 2010
Skills
Marketing Strategy, Social Media Marketing, Critical Thinking, Project Management, Brand Management, Introducing New Products, Entrepreneurship, Public Relations, Competitive Analysis, Spanish, SPSS, MS Excel Pivot Tables
Education
University of Miami 2015 — 2017
Master’s Degree, MBA
Universidad Iberoamericana, Ciudad de México 2008 — 2013
Bachelor's degree, Business Administration and Management, General, 3.3 GPA
University of Miami 2011 — 2012
Study Abroad Program, Business and Communication School
Wrigley October 2008 - September 2014
Walgreens 2004 - 2008
Aeromexico 2003 - 2004
VMS 1998 - 2001
Skills
Shopper Marketing, National Accounts, Brand Management, Competitive Analysis, Marketing Management, Segmentation, Market Planning, Cross-functional Team..., Marketing Research, P&L Management, Marketing Strategy, Market Research, Product Marketing, Product Innovation, Trade Marketing
Education
Thunderbird School of Global Management 2001 — 2002
MBA, Marketing
American University 1994 — 1998
B.A., Communications and Spanish
Self employed January 2012 - Present
The Woodlands High School 2001 - Present
Aeromexico November 1994 - January 1997
Spanish Radio Broadcasting January 1991 - June 1993
TV Azteca January 1988 - January 1990
Skills
Curriculum Design, Curriculum Development, Lesson Planning, Classroom, Educational Technology, Classroom Management, Teacher Training, Higher Education, Staff Development, Teaching English as a..., Language Arts, Literature, Public Speaking, Spanish, Public Relations, Microsoft Office, Teaching, Social Media, Customer Service, Strategic Planning, Negotiation
Education
Universidad Intercontinental 1990 — 1994
Bachelor in Arts Science Communication, Marketing and Public Relations
Colegio Williams 1978 — 1990
High school, High school
Millenium Insurance Agency, Inc June 2015 - Present
JD Pro Service LLC August 2014 - March 2015
Hearst Media Houston January 2014 - August 2014
AeroMexico May 2012 - January 2014
Northwestern Mutual April 2011 - June 2011
Robles Landscape & Maintanance Services 2000 - 2011
Skills
Sabre, International Sales, Management, Airlines, Revenue Analysis, Customer Service, Negotiation, Market Planning, Social Media Marketing, Marketing Strategy, Contract Negotiation, Competitive Analysis, Account Management, Business Development, Project Management, Travel Management, Sales, Leisure Travel, Business Strategy, New Business Development, Business Travel, Tourism, B2B, Pricing Strategy, Market Research, Salesforce.com, Spanish, Travel Technology, Online Marketing, Advertising, Strategic Planning, Microsoft Office, Aviation, International Business, Marketing Management, Marketing, Contract Management, World Travel, Online Travel, Brand Management, Leadership, Pricing, Sales Operations, Public Speaking, Team Building, Property & Casualty..., Commercial Insurance
Education
Southern Adventist University 2008 — 2012
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
SSi, Inc. (Safety and Security Instruction) July 2004 - Present
AviaEd July 1997 - August 2012
Embry Riddle Aeronautical University November 2008 - December 2009
AeroLitoral June 1995 - June 1997
Aeromexico 1993 - 1995
Delta Air Lines November 1991 - July 1993
America West Airlines (Now US Airways) June 1986 - November 1991
Skills
Airports, Aviation, Airlines, Program Management, Operations Management, Training, Security, Emergency Management, Aviation Security, Flight Safety, Commercial Aviation, Team Building, Transportation, Customer Service, Aircraft, Civil Aviation, Government, Project Planning, Public Speaking, Business Strategy, Security Management, Crisis Management, Business Development, Management, Homeland Security, Airport Management, Creative Direction, Coaching, Charter, Aviation Operations, Policy, Physical Security, Strategic Planning, Safety Management..., Strategy, Security Clearance, Facilitator, Customer Relations
Education
Concordia University 2007 — 2007
AELP
Embry-Riddle Aeronautics University 1996 — 1999
Master
Missouri State University 1981 — 1985
AA
Missouri State University 1981 — 1985
BA
Bolivar High School 1978 — 1981
Diploma
Marquez Brothers International S.A de C.V. March 2015 - Present
Lowe's Companies, Inc. September 2013 - March 2015
DGP Restaurant Group LLC July 2008 - July 2013
Special Events July 2008 - July 2013
Aeromexico November 1997 - October 2001
Skills
Customer Service..., Marketing Strategy, Advertising, Social Media, Marketing Communications, Social Media Marketing, Management, Sales, Digital Marketing, Public Relations, Customer Service
Education
Rio Salado College 2013 — 2013
GED
Glendale Community College 2011 — 2013
ESL, Basic College
Craig Zinn Automotive Group - Lexus of North Miami March 2011 - Present
Starwood Hotels & Resorts Worldwide, Inc. February 2011 - January 2012
Aeromexico September 2005 - July 2009
Skills
Employee Relations, Human Resources, Onboarding, Recruiting, HR Policies, ADP Payroll, Labor Relations, Interviews, Talent Management, HRIS, Coaching, Customer Service, Personnel Management, Talent Acquisition, New Hire Orientations, Employee Engagement, Training, Team Building, Organizational..., Sales, Customer Satisfaction, Strategic Planning, Negotiation
Education
Cornell University 2012 — 2013
Master Certificate in Human Resources, Human Resources Management/Personnel Administration, General
CUCEA 1999 — 2003
Bachelor of Science (BS), Tourism
Aeromexico January 2009 - April 2013
POLA Cosmetics USA October 2007 - December 2008
Skills
Business Travel, Travel Technology, Revenue Analysis, Sabre, Airlines, Airports, IATA, Aviation, Commercial Aviation, Tourism, Travel Management, Flights, Account Management, Cosmetics, marketing, Customer Service, Customer Retention
Education
Instituto Tecnológico y de Estudios Superiores de Monterrey / ITESM
MARKETING
eternod January 2012 - Present
Pacific Aviation & Lease Management January 2012 - Present
Border Insurance Services Inc. March 2008 - August 2012
ADT August 2011 - February 2012
AT&T October 2009 - April 2010
Aeromexico April 1989 - October 2007
Aeromexico 1989 - 1992
Mexicana Airlines March 1984 - January 1989
Skills
Airlines, Transportation, Spanish, Operations Management, Contract Negotiations, Negotiation, Logistics, Market Planning, Contract Management, Contract Negotiation, Customer Service, Strategic Planning, Account Management, Customer Relations, Sales Management, Team Building, Process Improvement, New Business Development, Budgeting, Problem Solving, Coaching, Marketing Strategy, Administration, Advertising, Quality Assurance, Analysis, Budgets, Forecasting, Leadership, Marketing, Sales, Team Leadership, Management, System Administration, Business Strategy, Tourism, Competitive Analysis, Public Relations, International Business, Business Planning, Aviation, International Sales, Pricing, Training, Customer Satisfaction, Purchasing, Project Planning, Inventory Management, Program Management, Business Development
Education
Califonia State University Los Angeles 1982 — 1986
Bachelor of Science (BS), Business Administration and Management, General
California State University-Los Angeles 1982 — 1986
BS, Business/Marketing Transportation
PolyOne July 2014 - Present
Northern Star Generation September 2013 - April 2014
Halliburton January 2012 - September 2013
Continental Airlines March 2007 - October 2011
Stanford Financial Group May 2005 - March 2007
Aeromexico October 2003 - May 2005
Skills
Accounting, Financial Reporting, Internal Controls, General Ledger, Financial Analysis, Sarbanes-Oxley Act, Financial Statements, Variance Analysis, GAAP, Hyperion Planning, US GAAP, Hyperion Enterprise, Fixed Assets, SEC filings, Finance
Education
University of St Thomas 2007 — 2011
MSA, Master of Science in Accounting
University of St Thomas 1997 — 2000
MBA, Master of Business Administration - Finance and MIS
University of Houston-Downtown
BBA, Business Administration
Ellington Airport & Houston Spaceport November 2014 - Present
Houston Airport System August 2009 - November 2014
Universal Weather and Aviation, Inc. February 2004 - August 2009
Aeromexico July 1991 - August 2001
Mexicana Airlines December 1981 - June 1991
Skills
Bilingual, Sales Management, Contract Negotiations, Contract Negotiation, Strategic Planning, Business Development, Business Strategy, Analysis, Aviation, Leadership, Operations Management, Commercial Aviation, Program Management, Management, Airports, Pricing, Project Management, Airlines, Competitive Analysis, Team Leadership, Change Management, Transportation, Customer Service, Sales, Negotiation, Forecasting, New Business Development, Team Building, Business Planning, Aircraft
Education
Universidad Regiomontana, A.C. 1981 — 1985
Hotels and Tourism Administration
Anheuser-Busch InBev May 2015 - Present
Anheuser-Busch InBev July 2013 - May 2015
Anheuser-Busch InBev 2012 - 2012
US Airways 2009 - 2011
Accenture 2007 - 2009
Aeromexico 2005 - 2007
Education
Massachusetts Institute of Technology - Sloan School of Management 2011 — 2013
Master of Business Administration
Instituto Tecnológico y de Estudios Superiores de Monterrey 2001 — 2005
BS, Industrial and Systems Engineering
Fancy Function, LLC 2012 - Present
Royal Caribbean International August 2007 - March 2011
Aeromexico 2006 - 2007
Aeromexico 1990 - 2006
Skills
Account Management, Sales, New Business Development, Negotiation, Contract Negotiation, Pricing Strategy, Pricing, Forecasting, Salesforce.com, Team Building, Sabre, Event Planning, Customer Service, Hospitality, Lotus Notes, Newsletters, Microsoft Office, Tourism, Marketing, Event Management, Leadership, Advertising, Operations Management, Training, Project Planning, Budgets, Management, Marketing Management, Market Planning, Trade Shows, Project Management
Education
University of Phoenix 2002 — 2004
Bachelor of Science (BS), Business, Management, Marketing, and Related Support Services
MDCC
Associate of Science (A.S.), Interior Design
National MS Society December 2014 - Present
Mexican Institute of Greater Houston May 2011 - March 2014
Houston Corporate Travel Services August 2010 - December 2010
Aeromexico January 2005 - April 2010
Temptations Travel 1997 - 2005
Continental Airlines October 1990 - December 1994
Eastern Airlines March 1987 - October 1990
Skills
Strategic Planning, Negotiation, Revenue Analysis, Business Strategy, Travel Management, Business Planning, Team Building, New Business Development, Forecasting, Marketing Strategy, Contract Negotiation, Budgets, Spanish, Tourism, Sales Management, Management, Leadership, Strategy, E-commerce, Teamwork, Customer Service, Sales, Business Development, Time Management, International Business, Project Management, Marketing, Operations Management, Non-profits, Start-ups, Nonprofits, Program Management, Financial Analysis, Account Management, Pricing, Microsoft Excel, Market Research, Finance, Executive Management, Mergers & Acquisitions, International Sales, Analysis
Education
Rice University 2013 — 2013
Nonprofit Finance Certification, Accounting and Finance
Tecnológico de Monterrey, México 2012 — 2012
Calidad Educativa y Competencias Docentes (Quality of Education and Teaching skills Certificate), Education, Certification
Esc. Comercio Manuel Aragon 1987 — 1989
Bachelor, Accounting
St. Claire College
Aeromexico June 2011 - Present
Aeromexico May 2010 - June 2011
Mexicana Airlines April 2008 - April 2010
Mexicana Airlines November 2003 - March 2008
Mexicana Airlines September 2000 - October 2003
Mexicana Airlines February 2000 - September 2000
Mexicana Airlines March 1997 - February 2000
Mexicana Airlines 1996 - March 1997
Mexicana Airlines 1993 - 1996
Skills
Airlines, Revenue Analysis, Commercial Aviation, Sabre, Airports, Aviation, Business Travel, Leisure Travel, Competitive Analysis, Travel Management, Travel Technology, IATA, Amadeus, Operations Management, International Sales, Airline Reservations, Online Travel, Flights, Team Leadership, Pricing, New Business Development, Negotiation, Management, Tourism, Tour Operators, Aircraft Maintenance, Ticketing, Airport Management, Yield Management, Leisure, Aircraft, Customer Service, Strategic Planning, Sales Management, Civil Aviation, Airline Management, Business Strategy, Hotels, Account Management, Aeronautics, Air Freight, Contract Negotiation, Aviation Security, Charter, Flight Safety, Aerospace, Flight Planning, GDS, Amadeus GDS, Sales
Education
Instituto Tecnológico Autónomo de México 1999 — 2000
BA, Business Administration, Management and Service
Universidad del Valle de Atemajac 1986 — 1990
Bachelor of Business Administration and Tourism (B.B.A.)
Aeromexico March 2008 - Present
ecobajatours August 2007 - February 2008
office max May 2007 - July 2007
Skills
Oracle SQL Developer, Aerolíneas, Microsoft SQL Server, Microsoft Project, Aeropuertos, Tecnologías de la..., Reparación de..., Viajes de negocios, Reservas de aerolíneas, Airline Ticketing, Airline Reservations, Airlines, Airline Economics, Sabre, IATA, Airline Management, Amadeus, Airports, Commercial Aviation, Ticketing, Airport Management, Flights, Aviation Security, Civil Aviation, Business Travel, Servicio de atención al..., Negociación, Estrategia empresarial, Liderazgo de equipos, Planificación..., Estrategia de...
Education
Universidad Tecmilenio 2014 — 2015
Maestría, Tecnología de la información, Maestria en Gestión de Tecnologias de la Informacion.
Universidad Veracruzana 2001 — 2005
Licenciatura en Ciencias de la Comunicacion, TIC
International Air Transport Association 2006 - Present
IATA - International Air Transport Association 2006 - Present
The Alamo Travel Group 2005 - Present
AEROMEXICO January 2004 - March 2005
MEXICANA DE AVIACION 1990 - 2004
MEXICANA AIRLINES 1998 - 2003
Skills
Airlines, Revenue Analysis, Travel Management, Aviation, Airports, Operations Management, Business Travel, Commercial Aviation, Tourism, Transportation, Flights, Air Freight, Aviation Security, Strategy, E-commerce, IATA, Airport Management, Business Strategy, New Business Development, Civil Aviation, Pricing, Team Leadership, Business Planning, Sales Management, Aircraft, Strategic Planning, Management, Account Management, Airline Management, Marketing Strategy, Negotiation, International Business, International Sales, Freight, Forecasting, Contract Negotiation, Ticketing, Change Management, Competitive Analysis, Customer Service, Team Building, Flight Safety, Travel Technology, Flight Planning, Online Travel, GDS, Charter, Yield Management
Education
Santa Clara University 1976 — 1978
MBA
Harvard Business School
COMPETITION & STRATEGY
Stanford University
AIRLINE MANAGEMENT
ICF International April 2011 - Present
Aeromexico October 1995 - July 2005
Education
Thunderbird School of Global Management 1999 — 2001
Universidad Nacional Autónoma de México
Egencia August 2010 - Present
Accenture March 2009 - Present
Accenture 2003 - Present
Aeromexico October 1991 - November 2003
Continental Airlines April 1983 - November 1991
Education
Our Lady of the Lake University
Texas State University
Villanova University
Six Sigma
Billups Worldwide June 2007 - Present
Billups Worldwide June 2007 - February 2010
Aeromexico December 1989 - May 2007
Universal Destinations October 1988 - December 1989
Skills
Digital Marketing, Media Buying, Advertising, Integrated Marketing, Marketing Strategy, Media Planning, Outdoor Advertising, Business Development, Sales, Marketing, Public Relations, New Business Development, Manage Client..., Online Marketing, Negotiation, Management, Digital Strategy, Online Advertising, Account Management, Mobile Marketing, Relationship Marketing, Direct Marketing, Lead Generation, Interactive Marketing, Digital Media, Media Strategy, Advertising Sales, Brand Development, Marketing Communications
Education
Universidad Nacional Autónoma de México 1975 — 1978
BA, Business Administration
Delta Air Lines February 2009 - Present
Delta Air Lines February 2006 - February 2009
Aeromexico 2001 - January 2006
Aeromexico 1997 - 2001
Aeromexico August 1994 - 1997
Skills
Airlines, Revenue Analysis, IATA, Forecasting, Negotiation, Strategic Planning, Competitive Analysis, Process Improvement, Team Leadership, Contract Negotiation, Business Strategy, Budgets, Business Planning, Sales, Sales Management
Education
University of Georgia - Terry College of Business 1990 — 1994
Bachelor of Business Administration (B.B.A.), International Business / Finance
3M November 2010 - Present
Honeywell Aerospace June 2007 - November 2010
Honeywell Aerospace November 2005 - June 2007
General Electric March 2004 - October 2005
General Electric June 2001 - March 2004
Industria de Turborreactores (ITR) July 1998 - June 2001
Aeromexico September 1993 - June 1998
Education
CETYS Universidad 2007 — 2008
MBA, Executive Program
Instituto Politécnico Nacional 1988 — 1993
Aeronautical Engineer, Aerospace
Sabre Airline Solutions March 2010 - Present
Sabre Airline Solutions August 2006 - March 2010
Sabre Airline Solutions January 2004 - August 2006
Sabre, Inc. August 2000 - December 2003
Sabre, Inc March 2000 - July 2000
Aeromexico August 1997 - March 2000
Skills
Airlines, Airports, Aircraft, Revenue Analysis, Project Planning, Sabre, Pricing, Airline Management, Strategy, Management Consulting, Operations Research, Team Building, Change Management, Integration, Analytics, Project Management, Business Transformation, Consulting, Leadership
Education
IPADE 1986 — 1988
Master, Business Administration
Universidad Panamericana 1981 — 1985
BS, Industrial Engineering
Aeromexico February 2009 - Present
Aeromexico July 2008 - February 2009
Aeromexico January 2007 - July 2008
Sony Mexico February 2004 - December 2005
3M June 1999 - February 2004
Education
Tecnológico de Monterrey 1996 — 2001
South West Water Company August 2008 - Present
Pangea Capital Corporation September 2007 - July 2008
Aeromexico June 2002 - June 2007
Skills
Operations Management, Customer Relations, Customer Service, Strategic Planning, Negotiation, Call Center, Budgeting, Forecasting, Process Improvement, Contract Management, Analysis, Microsoft Office, Excel, Microsoft Excel, Call Centers, Leadership, Budgets, Sales, Team Leadership, Contract Negotiation, Change Management, Customer Satisfaction, Training
Education
Stephen F. Austin State University 1979 — 1984
Perry Ellis International October 2007 - Present
The genesis Firm 2005 - 2014
Carnival Cruise Lines 2003 - 2007
Capital Development 1998 - 2003
Aeromexico 1997 - 1998
Carnival Airlines/Panam Airways 1996 - 1998
Skills
•More than Eight years..., Microsoft Excel, Apparel, Forecasting, Fashion, Merchandising, Retail, Trend Analysis, Sales
Education
Polytechnic University of Puerto Rico-Miami Campus 2013 — 2015
Master of Business Administration (M.B.A.), Accounting and Finance, 3.9
Polytechnic University of Puerto Rico-Miami Campus 2008 — 2013
Bachelor's Degree, Accounting and Finance, Graduaded with Honors Magna Cum Lade
Universidad Católica de Santiago de Guayaquil 1998 — 2004
Business Administration and Management, General
La Immaculada 1976 — 1998
Bachelor's Degree, Accounting
Worldmedia Interactive March 2013 - January 2015
Diaz & Cooper Advertising July 2011 - February 2013
Spirit Airlines February 2008 - July 2011
Aeromexico 2006 - January 2008
Bitprocessing, LLC 2001 - 2006
Acer 1998 - 1999
Apple Inc. 1995 - 1997
Apple Computer 1993 - 1995
Skills
E-commerce, Marketing, Web Analytics, Email Marketing, Online Marketing, Google Analytics, Online Advertising, Analytics, Web Development, Social Media Marketing, Project Management, Competitive Analysis, Digital Marketing, Team Leadership, Business Analysis, Social Media, Product Management, Product Marketing, Analysis, Training
Education
Universidad Nacional Autónoma de México
BS, Computer Engineering
Bank of Arizona Mortgage Group January 2009 - Present
Bank of America 2005 - 2009
Waste Management NZ Ltd 2003 - 2005
Aeromexico 1992 - 2003
Education
University of Phoenix 2003 — 2007
BSBA, Business
Swiss Just - North America January 2008 - Present
Aquasani Water April 2003 - Present
Aquasani Water 2003 - Present
Velas Resorts January 2010 - May 2013
Hacienda Tres Rios February 2008 - February 2009
Sopp Chevrolet 2005 - 2008
Aeromexico 1998 - 2005
Skills
Marketing, Training, Management, Sales, E-commerce, Negotiation, Customer Service, Public Speaking, Trade Shows, Spanish, Teamwork, Tourism, Hotels, Hospitality, Leisure, Sales Management, Catering, Marketing Strategy, Travel Management, Event Planning
Education
Cerritos College
PROS April 2014 - Present
PROS Revenue Management November 2012 - Present
PROS Revenue Management August 2011 - November 2012
PROS Pricing June 2008 - August 2011
PROS Holdings NYSE:PRO June 2000 - June 2008
Cintra Holding October 1997 - May 2000
Aeromexico November 1989 - October 1997
Skills
Revenue Analysis, Airlines, Process Improvement, Yield Management, Airports, Management, Training, Leadership, Analysis, Cross-functional Team..., Databases, Integration, Flights, Business Process, Project Planning, Pricing, Outsourcing
Education
Harvard Business School 2012 — 2013
Harvard Manage Mentor Training, Business Administration and Management, General
Instituto Politécnico Nacional
bachelors, BA
Aeromexico March 2009 - Present
Aeromexico March 2009 - Present
Delta Air Lines September 2005 - June 2008
Delta Air Lines September 2005 - June 2008
Delta Air Lines July 1996 - August 2005
Delta Air Lines July 1996 - August 2005
Skills
Contract Negotiation, Sales, Marketing Strategy, Airlines, Negotiation, Aviation, Budgets, Sabre
Education
University of Puerto Rico 1986 — 1987
none, just complete one year "General Studies"
University of Puerto Rico-Rio Piedras
LATAM Airlines Group April 2014 - Present
Aeromexico October 2010 - April 2014
Elegant Cruises & Tours 2006 - 2009
Iberia March 1987 - February 2002
Skills
Airports, CRM, Management, Marketing, Negotiation, Strategic Planning, Tourism, Teamwork, Business Travel, Account Management, Airlines
Education
City University of New York-Hunter College 1986 — 1988
Teaching English as a Second or Foreign Language/ESL Language Instructor
Spring ISD 2013 - Present
The Associated General Contractors of America-Houston Chapter December 2011 - Present
MustangCat April 2007 - October 2009
Mustang CAT January 2007 - April 2007
Retriever Payment Systems February 2004 - February 2006
Claims Risk Management Solutions February 2003 - February 2004
Aeromexico December 1989 - June 2001
Education
Belhaven College 2006 — 2008
none, Business Administration
Mac Arthur H.S.
IHS December 2014 - Present
IHS September 2013 - December 2014
Aeromexico June 2012 - August 2012
Prepanet August 2009 - May 2010
Skills
Project Management, Team Leadership, Strategic Planning, Data Analysis, Problem Solving, Technical Training, Microsoft Office, Microsoft SQL Server, German, Analysis, Communication Skills, Business Analysis, Unigraphics, NI LabVIEW, Spanish, Public Speaking
Education
The University of Texas at Austin 2011 — 2013
Bachelor of Science (B.S.), Mechanical Engineering
Harvard University 2010 — 2010
Instituto Tecnológico y de Estudios Superiores de Monterrey 2008 — 2010
Aeromexico October 2013 - Present
AEROVIAS DE MEXICO SA DE CV August 2010 - February 2014
Continental Airlines February 2005 - July 2009
Continental Airlines November 2000 - September 2001
Skills
Airlines, Aviation, Airports, Flights, Customer Service, Fluent in English and..., •Proficient in..., •Customer Service..., •Ability to manage..., •Fast learner, •Ability to interact..., Aircraft, Amadeus, Business Planning, Commercial Aviation, Contract Management, Hospitality, Contract Negotiation, Leadership, Litigation, Logistics, Management, Negotiation, Operations Management, Pricing, Process Improvement, Program Management, Project Planning, Revenue Analysis, Sabre, Strategic Planning, Strategy, Team Building, Team Leadership, Hotels, Transportation, Travel Management
Education
Universidad del Valle de Atemajac 1988 — 1991
MBA, Business Management Administration
Toyota August 2014 - August 2015
UNICEF March 2011 - October 2013
American Standard August 2008 - February 2011
Medica Sur May 2008 - August 2008
Joskes de Mexico June 2007 - May 2008
Aeromexico January 2007 - May 2007
Skills
Labor Relations, Deferred Compensation, Talent Management, Organizational..., Talent Acquisition, Employee Relations, HR Consulting, HR Policies, Human Resources, Performance Management, HRIS, Succession Planning, Change Management, Negotiation, Employee Engagement
Education
Cornell University 2013 — 2013
Certificate in International Human Resources Practices
Cornell University 2013 — 2013
Advanced Certificate in Strategic HR Management
DDI International 2009 — 2009
Certified in Competency Based Interview
Universidad Nacional Autónoma de México 2003 — 2007
Bachelor in Psychology, Industrial and Organizational Psychology
swire realty June 1990 - Present
palace resorts June 1987 - June 1997
aeromexico June 1978 - June 1987
Skills
Condos, Sellers, Foreclosures, Real Estate, Investment Properties, Short Sales, Single Family Homes, Rentals, Buyer Representation, Listings, REO, Real Estate Transactions, Investors, Residential Homes, Relocation, Property Management, Luxury, International Real..., Selling, Commercial Real Estate, Waterfront, Real Property, Income Properties, New Home Sales, Leases, Property
Education
University of Miami
colegio merida
Aeromexico May 2012 - Present
Aeromexico October 2005 - May 2012
Skills
Market Analysis, Forecasting, Revenue Analysis, Business Analysis, Budget, Pricing, Revenue, Budgets, Operations Management, Business Planning, Analysis, Business Strategy, Revenue Forecasting, Marketing Strategy, Airports, Customer Service, Microsoft Excel, Business Intelligence, Market Intelligence, DDS, Pre-sales, Team Leadership, Identifying Trends, Essbase, Analitical, Strategic Solutions, Commercial Aviation, Cost Allocation, Profitability Tracking, Business Profitability, Profitability..., Future Trends, Building Business Models, Revenue and..., Revenue Modeling, Cost Models, Sabre, Salesforce.com, QlikView, Business Process..., Technical Background
Education
Universidad del Tepeyac, A.C. 1988 — 1991
Bachelor's degree, Business Administration
Aviation Training and Development Institute (ATDI) 2003 — 2003
Managing Distribution Channels and Costs, Cost
Mexican Stock Exchange 1996 — 1996
Certificate, Stock Market
Universidad Nacional Autónoma de México 1996 — 1996
Certificate, Finance, General
Go-Elektrik June 2012 - Present
Terma Mxl December 2010 - January 2012
Aeromexico February 2011 - June 2011
Blue Energy Canada Inc. March 2010 - September 2010
Interjet Air Lines May 2006 - January 2009
Skills
Negotiation, International Trade, Bookkeeping, Teaching English as a..., Teaching Spanish as a..., Budgets, Manufacturing, Pricing, English
Education
Sprott-Shaw College 2009 — 2010
Business Administration
Foothill College 2003 — 2004
Corporate Travel Specialist, Tourism and Travel Services Marketing Operations
Universidad Regional del Norte 1998 — 2002
BA Tourism Management, Administration, Global destinations, Accounting, Marketing
RadSite January 2011 - Present
HealthHelp January 2008 - January 2011
HealthHelp March 2005 - January 2011
Enron April 2000 - December 2001
Aeromexico October 1993 - March 2000
Skills
Public Relations, Writing, Web Design, Adobe Photoshop, HTML + CSS, Gourmet Cuisine, HTML, Analysis, Project Management, Customer Service, Photoshop, Healthcare, Social Media Marketing, Healthcare Information..., Microsoft Office, Data Analysis, Process Improvement, Microsoft Excel, Databases, Social Media, Strategic Planning, System Administration, Team Leadership, Leadership, Product Development
Education
Central Connecticut State University 1980 — 1983
Graphic Design
Manchester Community College 1977 — 1979
AA, Hotel Restaurant Management
Coventry High School 1974 — 1977
Graduate
Academia Teresiano Managua, Nicaragua 1976 — 1976
Spanish
Alaska Airlines September 2005 - Present
KLM June 1989 - December 1990
Aeromexico March 1983 - December 1988
Skills
Customer Satisfaction, Customer Loyalty, customer .
Education
Universidad Nacional Autónoma de México 1979 — 1983
Bachelor of International Relations, Graduate
looking for employment Patient set up for examination, medication administration and injections, first aids, EKG, Audiometry, and Spirometry testing, basic blood drawing, assisting with minor surgical procedures, EHR, front office medical records and billing.Guest Services RepresentativeComfort Inn West Edmonton, AltaOctober 1995 - January 2004
Aeromexico November 1989 - May 1993
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Windows, Research, Outlook, Teaching, HTML, Public Speaking, Budgets, Spanish-English
Education
Renton Technical College 2011 — 2012
Associate of Arts and Sciences (AAS), Medical Assistant
Universidad ISEC 1981 — 1984
Associate in Applied Sciences, Medical/Clinical Assistant
Aeromexico September 2010 - Present
Swissport January 2007 - September 2010
Aviacsa January 2007 - November 2007
Skills
Airlines, Customer Service
Education
Universidad Francisco de Paula Santander 1997 — 2001
Ingenieria de Sistemas
North Harris College
ESL
American Express July 2007 - Present
Air France May 2006 - May 2007
United Airlines November 2003 - March 2004
Aeromexico December 1984 - November 1987
Education
University of Phoenix
International Transportation Logistics January 2012 - Present
Aeromexico March 2004 - March 2007
Mexicana Airlines March 1978 - October 2001
Education
Instituto Tecnológico Autónomo de México 1967 — 1972
Bachelor of Science (BS), Business Administration and Management, General
Delta Global Staffing, a Wholly Owned Subsidiary of Delta Air Lines February 2008 - Present
American Express Business Travel May 2000 - May 2001
Aeromexico March 1991 - May 2000
Skills
Bilingual, Bilingual-English/Spanis..., Station Controls..., Ticketing Levels I and..., Baggage Service..., Customer Service and..., Administrative..., Kronos Timekeeping, Microsoft Excel, Microsoft Word, Shares, Amadeus, System...
Education
Lone Star College System
Associate of Applied Sciences
FALC Enterprises LLc January 2000 - Present
Tony Lama Boot Company February 1985 - January 2000
AeroMexico 1981 - 1985
Skills
Start-ups, Business Strategy, New Business Development, Entrepreneurship, Small Business, Marketing Strategy, Online Marketing, Online Advertising, Business Development, Coaching, Management, Social Media Marketing, Strategy, QuickBooks, Negotiation, Sales, Strategic Planning
Education
Universidad Autónoma de Ciudad Juárez
Bachelor's Degree, International Business, and Trade