American Express Business Travel
Industry: Company
DescriptionAmerican Express Global Business Travel is a multinational travel and meetings program management company headquartered in Jersey City, New Jersey, US. The company has approximately 12,000 employees, and operations in nearly 120 countries. Headquarters: Jersey City, New Jersey, United States CEO: Doug Anderson President: Philippe Chérèque Number of employees: 12,000 (nearly) Corporate secretary: Eric J. Bock (Global Head Of Mergers, Acquisitions) Subsidiaries: Hogg Robinson Group, KDS, GBT US, LLC, Parent organization: American Express Travel Holdings Netherlands Cooperatief U.A.
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American Express Business Travel Employees
American Express Global Business Travel March 2014 - Present
American Express Business Travel January 2013 - Present
American Express Business Travel February 2010 - February 2013
International Process Management Consulting L.L.C. July 2008 - February 2010
Carlson Hotels Worldwide June 2007 - June 2008
Carlson Hotels Worldwide March 2001 - June 2008
IARE June 2002 - April 2008
infoUSA June 2000 - December 2000
CalCars July 1999 - June 2000
APAC customer services 1997 - 1999
Skills
Staff Retention, Product Launch, Strategic Planning, Call Center, Team Building, Process Improvement, Coaching, Team Leadership, Revenue Analysis, Budgets, Forecasting, Customer Service, Call Centers, Leadership, Customer Satisfaction, Management, CRM, Sales, Employee Engagement, Account Management, Training, Marketing Strategy, Sales Management, Customer Experience, Strategy, Cross-functional Team..., Six Sigma, Business Process..., P&L Management, Marketing, Start-ups
Education
Bellevue University 2006 — 2007
MBA, Finance and Marketing
University of Nebraska-Lincoln 1987 — 1991
Bachelor of Science (BS), Business Administration and Management, General
Elkhorn Senior High School 1984 — 1987
HS Diploma, General
Shamrock Foods March 2014 - Present
Touch Media LLC, City West Sports 2009 - Present
Aetna - Apex Systems August 2013 - March 2014
Cox Communications December 2012 - March 2013
American Express Business Travel February 2010 - August 2012
Best Western International 2006 - 2010
Skills
Forecasting, Call Center, Customer Experience, Process Improvement, Customer Service, Business Analysis, Team Leadership, Analysis, Operations Management, Microsoft Excel, Budgets, Customer Satisfaction, Data Analysis, Project Planning, IEX, Project Management, Call Centers, Management, Leadership, Program Management, Marketing, Human Resources
Education
Benedictine College 2003 — 2006
BA, Communications
Norman Associates Inc April 2014 - Present
APPLE COMPUTERS September 2011 - May 2013
Equality Alabama July 2009 - July 2011
WHOLE FOODS MARKETS February 2007 - July 2011
COLLIERS NURSERY March 2003 - December 2006
KEEN ABOUT GREEN January 1998 - December 2005
American Express Business Travel October 1987 - September 1993
Skills
Leadership, Sales, Management, Landscaping, Customer Service, Garden, Budgets, Horticulture, Landscape Design, Retail, Tree Planting, Merchandising, Coaching, Public Speaking, Fundraising, Event Management, Event Planning, Marketing
Education
Auburn University 1982 — 1987
Bachelor of Science, Agricultural and Horticultural Plant Breeding
Raytheon Intelligence, Information & Services 2014 - Present
Samsung Telecommunications America 2013 - 2014
Carlson Restaurants Worldwide 2011 - 2013
Independent Consulting 2009 - 2011
American Express March 2005 - January 2009
American Express August 2003 - March 2005
American Express May 2000 - August 2002
American Express Business Travel April 1996 - May 2000
Skills
Employee Engagement, Talent Management, Performance Management, Organizational..., Leadership Development, Succession Planning, Strategy, Employee Training, Leadership, Onboarding, Recruiting, Training, Applicant Tracking..., Human Resources, Organizational..., Program Management, Cross-functional Team..., Management
Education
Amberton University 2013 — 2016
Master's Degree
University of Oklahoma
University of Phoenix
Bachelor's Degree
The Personnel Store, Inc June 2013 - Present
Austin Community College August 2012 - Present
Al's Sports Bar 2009 - 2012
American Express Business Travel October 2007 - June 2009
Skills
Culinary Skills, Resorts, Restaurants
Education
Austin Community College 2012 — 2014
Associate of Science (AS), Culinary Arts/Chef Training
American Express September 2012 - Present
American Express Travel Services March 2006 - September 2012
American Express Travel Services January 2006 - March 2006
American Express August 2003 - January 2006
American Express Business Travel July 1993 - August 2003
American Express Business Travel July 1984 - July 1993
Skills
Business Travel, Travel Management, Relationship Management, Human Resources, Project Management, PowerPoint, Microsoft Word, Microsoft Excel, Concur, ADP Payroll, Customer Service, Call Centers, Sabre, Apollo GDS, Worldspan, Amadeus GDS, Executive..., Training Delivery, Employee Training, Accounts Payable, Recruitments, Manage Client...
Education
University of Maryland University College 2007 — 2013
Bachelor's Degree, Business Administration and Management, General, 3.70
Anne Arundel Community College 1990 — 2002
Associate's Degree, Business Administration and Management, General
Ospedale Vittore Buzzi August 2012 - September 2012
Pier Albergro Trivulzio June 2012 - August 2012
Carlson Wagonlit Travel October 2010 - March 2011
Carlson Wagonlit Travel August 2009 - October 2010
American Express Business Travel May 2008 - May 2009
Skills
Travel Technology, Online Travel, Business Travel, Sabre, Travel Management, Sales
Education
FormaPro Centro Studi Milano 2011 — 2012
Diploma, Health Assistant
Algonquin College of Applied Arts and Technology 2006 — 2008
Diploma, Tourism
American Express Business Travel October 2010 - Present
Redflex Traffic Systems October 2008 - October 2010
Ritz Camera & Image July 2000 - October 2008
Dorian Studios July 2004 - July 2006
Skills
Typing, Phone Etiquette, Customer Satisfaction, Photography, Business Travel, Microsoft Office, Data Entry, Networking, Microsoft Word, organizational skills
Education
Art Institute of Seattle 2000 — 2002
Associate of Arts (AA), Photography, A
Barry Goldwater High School 1995 — 1999
High School Diploma, General Studies
Microsoft May 2015 - Present
Microsoft December 2012 - May 2015
Microsoft October 2006 - December 2012
Microsoft September 2004 - September 2006
Microsoft June 2002 - August 2004
Phoenix Technology Group March 1999 - May 2001
American Express Business Travel August 1997 - August 1998
Ryanair 1992 - 1997
Skills
IT Operations, IT Service Management, IT Project Management, IT Business Management, Microsoft Technologies, SDLC, ITIL, MOF, PMP, Project Management, Strategy, Release Management, Management, Microsoft SQL Server, Change Management, Team Management, Software Project..., Project Planning, Enterprise Software, Program Management, Vendor Management, Cloud Computing, IT Strategy
Education
Institute of Technology, Tallaght 2006 — 2009
Bachelor of Arts, Technology Management
Oatlands College 1986 — 1991
High School
Xerox October 2014 - Present
Jared the Galleria of Jewelry February 2014 - June 2014
Darakjian Jewelers August 2013 - January 2014
Gabe’s Place Coney Island November 2008 - December 2012
Matthew’s Fine Jewelry October 2003 - October 2008
Delta Coney Island August 1999 - June 2003
American Express Business Travel March 1997 - May 2002
United Airlines December 1994 - March 1997
Comerica Bank August 1989 - December 1994
Skills
Sales, Customer Service, Travel Planning, Business Travel, Restaurants, Retail, Marketing, Sabre, Amadeus, International Relations, Political Science, French, Intercultural..., Politics, Foreign Languages, Merchandising, Conflict Resolution, Inventory Management, English, Facebook, Critical Thinking, Social Networking, Payroll, Fashion, Management
Education
Adrian College
Bachelor of Arts, Political Science
Monroe County Community College
Associate of Science
University of Toledo
Master of Arts, Political Science; International Relations
NorthStar Financial Services Group, LLC August 2014 - Present
Hill Brothers Logistics April 2014 - August 2014
Leidos September 2013 - April 2014
American Express Business Travel February 2010 - September 2013
McKeans Floor to Ceiling June 2003 - January 2009
State of Nebraska November 1997 - June 2003
Skills
Account Management, Relationship Management, Customer Service, Call Centers, Salesforce.com, New Business Development, Management, Business Development, Credit Cards, Negotiation, Business Analysis, Business Strategy, B2B, CRM, Business Travel, Financial Services, Team Leadership, Customer Satisfaction, Sales, Auditing, Accounting, Variance Analysis, Hyperion Enterprise, Analysis, Financial Analysis, Journal Entries, Invoicing, Process Improvement, Forecasting, Interviews
Education
Bellevue University 2009 — 2013
Bachelor of Science (B.S.), Accounting
US Army September 2006 - Present
American Express Business Travel 1997 - 2003
Skills
Strategic Planning, Team Building, Army, National Security, Training, Security Clearance, Military Operations, Leadership, Project Planning, Public Speaking, Military, Operational Planning, DoD, Force Protection, Command, Military Experience
Education
American Military University 2014 — 2017
Bachelor's Degree, American Military History
Chatfield 1988 — 1990
American Express Business Travel 2008 - 2011
Travel Solutions June 2007 - June 2008
JP Morgan Chase February 2005 - October 2006
JP Morgan Chase May 2001 - February 2005
TriState Travel School 1994 - 2000
Skills
Strategy, Management, Process Improvement, Leadership, Vendor Management, Travel Management, Account Management, Project Management, Expense Management, Business Travel, Change Management, Customer Retention
Education
TriState Travel School 1996 — 1997
Certificate of Travel and Tourism, Travel & Tourism
Miami University 1990 — 1994
BA, Diplomacy & Foreign Affairs
Ashland University
Pending, Masters of Education
FGC Feel Good Company 2004 - Present
American Express Business Travel 1996 - 2004
Skills
Fashion, Jewelry, Customer Service, Sales, Product Development, Merchandising, Trend, Fashion Design, Brand Development, Marketing Strategy, Retail, Marketing, Event Management, Manufacturing, Importing, Wholesale, Public Speaking, Social Media
Education
Los Angeles Pierce College
Health and Wellness, General
Newberry School of Beauty
The Massage School of Santa Monica
Thomas Mortuary 2003 - Present
American Express 2000 - 2001
American Express Business Travel 1994 - 2000
Skills
Insurance, Small Business, Selling, Finance, Life Insurance, Community Outreach, Public Speaking, Microsoft Office, Sabre, Customer Service, Apollo, Event Planning, Nonprofits
Education
Bellevue University 1997 — 2000
Bachelor, Business, International Business
American Airlines December 2012 - Present
American Express Business Travel October 2010 - December 2012
US Airways August 2009 - February 2010
US Airways September 2005 - August 2009
Northwestern Mutual February 2007 - November 2007
Skills
Leadership, Customer Service, Coaching, Airlines, Human Resources, Sales, Management Consulting, Aviation, Event Planning, Marketing, Flights, Insurance, Call Center, Process Improvement, Performance Management, Training, Team Building, Vendor Management, Business Travel, Sabre, Airports, Microsoft Office, Ticketing, Salesforce.com, Microsoft Excel, Team Leadership, Leadership Development, Call Centers, Operations Management, Program Management, Change Management, Budgets, PowerPoint, Management, Strategy
Education
University of Phoenix 2011 — 2014
MS/IO, Industrial/Organizational Psychology
Arizona State University 2008 — 2010
Bachelor's degree, Psychology
Vital Interaction February 2015 - June 2015
Apex Wireless August 2008 - February 2015
American Express Business Travel February 2007 - August 2008
DRAKE CERTIVO September 2001 - July 2006
SPRINT July 1999 - September 2001
SPRINT January 1998 - July 1999
AT&T (Formerly Southwestern Bell Mobile Systems) May 1995 - January 1998
AIRTOUCH COMMUNICATIONS March 1993 - May 1995
Skills
Solution Selling, B2B, Consultative Selling, Salesforce.com, New Business Development, Contract Negotiation, Lead Generation, Cold Calling, Proposal Writing, Sales Presentations, Account Management, Direct Sales, Sales Process, Telecommunications, Wireless, Mobile Devices, Strategic Partnerships, Business Development, Travel Management, Business Travel, B2B Marketing, Customer Service, Customer Satisfaction, CRM, Selling, Pricing, Budgets
Education
Art Institute of Dallas 1984 — 1985
AA, Sales and Marketing
American Express Business Travel September 2007 - Present
Skills
PowerPoint, Microsoft Excel, Microsoft Word, Microsoft Office, Outlook, Adobe Acrobat, Database Queries, Financial Accounting
Education
Art Institute of Phoenix 2002 — 2007
Bachelors, Interactive Media Design
Bowling Green State University
American Express October 2013 - Present
American Express May 2011 - October 2013
American Express Business Travel April 2010 - May 2011
American Express Business Travel April 2009 - April 2010
American Express Business Travel March 2008 - March 2009
American Express Business Travel March 2007 - March 2008
American Express September 2005 - March 2007
Honeywell 1999 - 2001
Honeywell International - Global Customer Services 1999 - 2001
Honeywell Aerospace 1995 - 2001
Skills
Strategic Planning, Marketing Strategy, Business Process..., Performance Management, Performance Reporting, Training, Aerospace Program..., Quality Management, Six Sigma, People Development, Coaching Staff, Program Management, Project Management, Customer Support, Vendor Management, Cross-functional Team..., Globalization
Education
Arizona State University 1998 — 2000
Master of Business Administration (MBA)
City University (GB) 1981 — 1984
Bachelors of Aeronautical Engineering
S. Howarth Tax Service 2007 - Present
Dolson Avenue Medical June 2006 - August 2011
American Express Business Travel April 1991 - November 2002
Skills
Accounting, Financial Reporting, Microsoft Word
Education
Bergen Community College
Business Administration and Management, General
Lodi High School
DallasGreener, Inc. (Freelance) June 2007 - Present
Self-Employed December 2011 - April 2013
Central Utah Correctional Facility February 2005 - August 2009
American Express 1995 - 2006
American Express Technologies July 1999 - November 2005
American Express Business Travel August 1995 - July 1999
Pharmaceutical Manufacturer / Health Care Advertising Agencies November 1974 - December 1991
Skills
SEO, Copywriting, Marketing, Editing, Digital Marketing, Email Marketing, SEM, Direct Marketing, Website Development, Online Marketing, Marketing Strategy, Social Media, Program Management, Project Management, Management, Leadership, B2B Marketing, Online Advertising, Training, Social Media Marketing, Marketing Communications, Public Relations, Social Networking, Advertising, Product Marketing, Web Analytics, CRM, Strategy, E-commerce, Interactive Marketing, Google Analytics, Integrated Marketing, PPC, Entrepreneurship, Blogging, Web Marketing
Education
Landmark Education 2011 — 2012
University of Phoenix 1990 — 1994
Master's Candidate, Adult Education and E-Learning, English as a Second Language
Arizona State University 1970 — 1973
Bachelor of Arts and Education, English, French, Secondary Education
American Express Business Travel January 2013 - Present
United States Postal Service November 2011 - April 2012
Cambridge College - School of Management October 2010 - February 2012
Massachusetts General Hospital June 2009 - October 2010
Skills
Advanced computer..., Microsoft Office, Research, Windows, Troubleshooting, Operating Systems, Project Management, Leadership Development, multicultural Team..., Lotus Notes, Nonprofits, Sales
Education
Northeastern University 2013 — 2014
Master's degree, Organizational Leadership
Boston University 2012 — 2013
Master of science in administrative studies, Financial Economics
Cambridge College 2008 — 2011
bachelor, Management studies
American Express Business Travel
Skills
B2B, Account Management, Management, Salesforce.com
Education
Bemidji State University 1972 — 1976
BS, Business Administration
RE/MAX Alliance Group August 2012 - Present
FloridaHomeChannel.com January 2003 - Present
American Express Business Travel September 2002 - February 2003
Rosenbluth International May 2000 - February 2003
Carlson Wagonlit Travel May 1999 - May 2000
Skills
International Real..., Real Estate Transactions, New Home Sales, Waterfront Property, Golf Course Communities, Single Family Residences, Condominum Sales, Buyers, Relocation Buyers, Corporate Relocation, Real Estate Investments, Buyer Representation, Listing Homes, Resale Homes, Resale Properties, Seller Representation, Foreign Investment, Luxury Properties, Poland, Czech, Polish, EB-5 Visa, Brokerage, Commercial Real Estate, Visas, Translation, Distress Properties, Distress Sales, Foreclosures, REO, Boating Communities, Referrals, Professional Ethics, Real Estate Advertising, Corporate Travel, Hotels, New Custom Homes, Beach Homes, Real Estate, Investment Properties, Short Sales, Condos, Sellers, Residential Homes, Luxury, Resorts, Relocation, Investors, Property, ABR
Education
University of Szczecin 1985 — 1991
Master's degree of Polish Philology, Launguage, Education
American Express Business Travel July 2012 - Present
American Express Business Travel February 2008 - June 2012
American Express Business Travel March 2005 - January 2008
TripLinks January 2002 - February 2005
Skills
Business Travel, Sabre, Call Center, Relationship Management, Travel Management, Galileo, Customer Satisfaction, Team Leadership, Customer Service, Sales Management, Team Management, Online Travel, Tourism, Call Centers, Leadership, Operations Management
Education
Sir Sandford Flemming College 1996 — 1997
Graduate Certificate, EcoTourism Management
Algonquin College of Applied Arts and Technology 1994 — 1996
Diploma, Hospitality and Tourism
Miami Herald Media Company April 2015 - Present
YP.com March 2010 - February 2015
American Express Business Travel February 2008 - March 2010
The Flyer.com 2002 - 2007
The Miami Herald January 2000 - September 2002
Skills
Account Management, Marketing Strategy, Sales Management, B2B, Online Advertising, Advertising, Strategic Planning, Sales, Salesforce.com, Competitive Analysis, Business Development, Marketing, Negotiation, Cold Calling, Direct Marketing, Team Building, Social Media, Lead Generation, Leadership, Business Planning, Management, Customer Retention, Brand Development, Strategic Partnerships, Sales Operations, Direct Sales, Mobile Marketing, Selling, Online Marketing, Social Media Marketing, Digital Marketing, Email Marketing, Marketing Communications, Sales Presentations, Strategy, Social Networking, Digital Media, Google Adwords, CRM, Mobile Advertising, Sales Process, Media Planning, Digital Strategy, Advertising Sales, SEM, SEO, Facebook, Integrated Marketing
Education
University of Miami - School of Business 2010 — 2011
MBA, Business Administration and Management
Barry University 2007 — 2008
Master, Administration And Management
Barry University 2005 — 2007
Bachelor, Professional Administartion
Barry University
Certificate, Human Resources Development
Cloister's Flooring America December 2014 - Present
The Hill School 2011 - 2014
The Hill School 2009 - 2011
The Hill School 2006 - 2009
American Express Travel Services 2005 - 2006
American Express Business Travel 1998 - 2004
Skills
Customer Service, Team Leadership, Stewardship, Event Planning, Customer Relations, Event Management, Non-profits, Leadership, PowerPoint, Microsoft Excel, Team Building, Microsoft Word, Outlook, Philanthropy, Alumni Relations, Nonprofits, Microsoft Office, Prospect Research, Raiser's Edge, Management, Volunteer Management, Fundraising, Budgets, Community Outreach, Program Development, Annual Giving, Staff Development, Higher Education, Donor Management, Public Relations
Education
Alvernia University 2010 — 2013
Bachelor of Science (B.S.), Business Administration and Management, General, 3.9 Summa Cum Laude
Art Institute of Pittsburgh 2008 — 2009
Interior Design
Art Institute of Philadelphia 1989 — 1991
Interior Design
American Express Global Business Travel August 2014 - Present
American Express Travel Services January 2010 - August 2014
Lindsey Limousine January 2010 - January 2011
American Express Business Travel November 2007 - December 2009
American Airlines, Bradley International Airport January 2001 - January 2007
American Airlines January 1991 - January 2001
Skills
Business Travel, Sabre, Apollo, Travel Management, Galileo, Travel Technology, Amadeus, Ticketing, Online Travel, Car Rental, Travel Insurance, Leisure Travel, Call Center, Travel Planning, Tourism, Call Centers, Hotels, Flights, Airline Reservations
Education
Bay Path University 2011 — 2013
B.A Bachelor Degree, Liberal Arts/Minor in Business
Asnuntuck Community College 2010 — 2011
Associate's degree, Business/Commerce, General
Springfield Technical Community College 2000 — 2003
Continued education, General Studies
South Hadley High School 1984 — 1988
High School Diploma, Business Administration and Management, General
American Express Global Business Travel January 2014 - Present
Arizona State University July 2010 - October 2013
American Express Business Travel January 2009 - January 2011
CitiMortgage September 2003 - December 2008
CitiMortgage June 2003 - March 2004
Skills
Econometrics, Statistical Modeling, Mobile Applications, Forecasting, Statistics, Database Management, Economic Modeling, Economics, Research, Aerospace, Access, Analytics, Six Sigma, Market Research, Strategy, SQL, Process Improvement, Cross-functional Team..., Finance, Analysis, SAS, Financial Analysis, SPSS, Management, Strategic Planning, Microsoft Excel, Data Mining
Education
Arizona State University 2013 — 2014
Master of Business Administration (M.B.A.), Supply Chain Managment
Arizona State University, W. P. Carey School of Business 1997 — 2003
BS, Economics
Florida Institute of Technology August 2007 - Present
Brevard Community College October 2001 - April 2008
English Language Center (Berlitz) March 2006 - August 2007
American Express Business Travel July 1989 - August 1998
Skills
Teaching, ESL, Writing, Psychology, Research, Higher Education, Presenter, Public Speaking, PowerPoint, Tutoring, Curriculum Development, Staff Development, Curriculum Design, Adult Education, Instructional Design
Education
Florida Institute of Technology 1994 — 2000
MS, Mangerial Communication
Baldwin Wallace University
BA, French and German Secondary Education
YWCA USA August 2015 - Present
Silent Circle LLC October 2013 - June 2015
National Cybersecurity Institute 2015 - 2015
National Cybersecurity Institute 2015 - 2015
National Cybersecurity Institute 2015 - 2015
Blackboard August 2010 - September 2013
Jones Lang LaSalle February 2006 - April 2010
American Express Business Travel May 2004 - January 2006
BAE Systems formerly DigitalNet Government Solutions December 2000 - May 2004
Nationwide Papers April 2000 - July 2000
Skills
Human Resources, Outlook, Administrative..., Strategic Planning, Time Management, Management, Marketing, Team Leadership, Invoicing, PeopleSoft, PowerPoint, Process Scheduler, Payroll, Interviews, Leadership, Administrative..., Process Improvement, Executive Support
Education
Borough of Manhattan Community College
Central Piedmont Community College
Aetna June 2015 - Present
Aetna February 2012 - February 2015
Aetna October 2007 - June 2012
Evanston/Skokie School District65 August 2005 - July 2007
Care Centers Inc. 2004 - 2005
ADP 2003 - 2004
American Express Business Travel 2001 - 2002
Skills
Employee Benefits, PeopleSoft, Microsoft Excel, Payroll, Human Resources, Change Management, Procurement, Supply Management, Training, Analysis, Leadership, Visio, Management
Education
Albertus Magnus College 2013 — 2015
Master of Business Administration (MBA)
National-Louis University
BA, Behavioral Science
The ArtMobile June 2015 - Present
Community Endowment of Lexington September 2014 - Present
Foundation for MetroWest September 2014 - Present
ad hoc Community Center Advisory Committee June 2013 - Present
Zales Family April 2000 - Present
Community Endowment of Lexington January 2013 - September 2014
PTA/O Presidents Council June 2012 - June 2014
American Express Business Travel November 1991 - September 1999
Skills
Community Outreach, Nonprofits, Fundraising, Community Development, Leadership, Program Development, Volunteer Management, Leadership Development, Social Media, Organizational..., Grant Writing, Organizational..., Philanthropy, Business Networking, Marketing Consulting, Community Engagement
Education
Boston University 1987 — 1991
Bachelor of Arts (B.A.), Sociology
Bonny Eagle High School 1983 — 1987
High School
HelmsBriscoe December 2006 - Present
CJM Meetings December 2006 - Present
American Express Business Travel February 2004 - September 2006
Rosenbluth International April 2000 - February 2004
American Express Business Travel October 1999 - April 2000
Carlson Wagonlit Travel September 1997 - October 1999
Skills
Hotel Site Selection, Hotels, Event Management, Conferences, Site Selection, Tourism, Event Planning, Meeting Planning, Trade Shows, Hospitality, Budgeting, Fundraising, Promotions, Hospitality Industry, Hotel Contract..., Special Events, Corporate Events, Meeting Management, Travel Management, Team Building, RFP preparation, Organizing Meetings, Associations, corporate meetings, Leisure, Marketing, Hotel Booking, Contract Negotiation, Negotiation, Resorts, Food, Management, Incentives, Incentive Travel, Business Travel, Sales, Business Meetings, Association Management, Catering, Hotel Management, Customer Satisfaction, Yield Management, Convention Services, Time Management, Location Intelligence, Budgets, Banquets, RFP
Education
Ashland University 1994 — 1995
Marketing & Business
Bryant & Stratton 1992 — 1994
Associate, Business
American Express Business Travel 2009 - 2012
American Express Business Travel 2008 - 2009
American Express Business Travel 2002 - 2009
American Express Business Travel 2000 - 2009
American Express Business Travel 1998 - 2009
Skills
Training, Coaching, Microsoft Office, Customer Service, Travel Management, GDS, Sabre, Salesforce.com, Online Travel, Human Resources, Call Centers, CRM, Customer Satisfaction, Process Improvement, Office Administration, Administrative..., Accounting, Budgets, Account Reconciliation, Employee Training, Training Delivery, Adult Education, Teaching, Travel Arrangements, IT Hardware Support, Windows, Microsoft Suites, Implementation..., Project Management, Quality Assurance, Research Information, Business Travel, Booking Systems, German, English, Troubleshooting, System Testing, Travel Technology, User Acceptance Testing, Management, Event Planning, Outlook, Time Management, Negotiation, Leadership
Education
Evangelische Fachhochschule Darmstadt
Bachelor's Degree
Martin-Behaim-Schule Darmstadt
Pharmaceutical Techical Assistant/PTA, National Certification
Dialogue Marketing March 2014 - Present
American Express Business Travel February 2007 - July 2009
Stillman Law Office February 2006 - August 2006
United Airlines April 2005 - February 2006
Comerica Bank October 2004 - April 2005
Prayer & Praise Ministries April 2003 - December 2004
Wal-Mart May 2001 - April 2003
Bon Secours Hospital June 1998 - January 2000
Education
Baker College Business and Corporate Services 2009 — 2012
Baker College. Health Information Technology
Henry Ford Community College
CM, Health Information Technology; Pathology; English, Political Science, Psychology
Arizona State University September 2014 - Present
Enchantment Group September 2013 - September 2014
Maritz Travel Company November 2012 - March 2013
Maxvantage Meetings September 2009 - November 2012
American Express Business Travel August 2000 - August 2009
Skills
Contract Negotiation, Project Management, Meeting Planning, Budgets, Event Planning, Team Building, Event Management, Business Development, Food & Beverage, Account Management, Leadership, Trade Shows, Time Management, Social Media, Marketing Communications, Hospitality, Incentives, Corporate Events, Marketing, Tourism, Hotels, Sales
Education
Milwaukee Area Technical College 1993 — 1997
Associate's degree, Travel Services, Graduated with Honors
Arizona State University
Bachelor's degree, Health Science: Healthy Lifestyle Coaching
Cudahy High School
Go Get Geek! October 2007 - Present
National Advisor Network June 2012 - July 2015
Intuit August 2005 - October 2007
Self-employed 2001 - 2005
Capital One 1999 - 2001
American Express Business Travel September 1997 - April 1998
Panopticon Gallery of Photography and B&W Imaging Lab 1994 - 1997
Skills
Payroll Processing, Small Business, Small Business..., Payroll, Databases, Computer Repair, Computer Maintenance, Inventory Control, Inventory Management, Business Intelligence, Customer Service, Quicken, Excel, Microsoft Office, Non-profits, Social Networking, Outlook, Problem Solving, Troubleshooting, Windows, Mac, QuickBooks, Method Development, Start-ups, Networking, Cloud Computing, Program Management, Accounting, Microsoft Excel
Education
University of Leeds 1998 — 1999
B.Sc., Information Systems
Boston University 1988 — 1992
B.A., Italian & French
Association Resources, Inc. September 2013 - Present
ESPN February 2009 - August 2013
Aetna May 2003 - December 2008
American Express One - Travel Services January 1990 - January 2003
American Express Business Travel November 1994 - February 2000
MICA (Meetings, Incentives, Conventions of America) January 1989 - December 1989
CONNECTICUT TRAVEL SERVICES September 1984 - December 1988
Skills
Contract Negotiation, Meeting Planning, Event Management, Corporate Events, Incentives, Event Planning, Hospitality, Hotels, Account Management, Budgets, Negotiation, Location Intelligence, Strategic Planning, Marketing, Registration, Revenue Analysis, Training, Management, Trade Shows, Travel Management, Leadership, Customer Satisfaction, Customer Service
Education
Bay Path College
Travel Administration
Natsco Transit Solutions August 2015 - Present
NY Junior Islanders June 2012 - Present
Bombardier Transportation August 1999 - June 2015
NY Junior Bobcats September 2008 - March 2012
Bombardier Transportation January 2006 - 2009
Bombardier Transportation 2005 - 2006
Bombardier Transportation 2003 - 2005
Bombardier Transportation 2002 - 2003
Bombardier Transportation 1999 - 2002
American Express Business Travel 1998 - 2001
Skills
Logistics, Transportation, Rolling Stock, Supply Chain Management, Rail, Contract Management, Supply Chain, Public Transport, Procurement, Light Rail, Railway, Operations Management, Team Leadership, Container, CRM, Purchasing, Project Planning, Analysis, Training, Cross-functional Team..., Project Engineering, Warehousing, Freight, Fleet Management, Supply Management, Contract Negotiation, Metro, Transportation..., Leadership, Management, Budgets, Forecasting, Manufacturing, Quality Management, Strategic Sourcing, Process Improvement, Engineering Management, Customer Service, Supervisory Skills, Trucking, Six Sigma, Program Management, Engineering, Lean Manufacturing, Continuous Improvement, Customer Satisfaction, Team Building, Pricing, Sales, Rail Operations
Education
Berkeley College 2007 — 2014
BA in Business Management, BA in Business Management
McGill University 1999 — 2001
Transportation and Logistics
champlain 1993 — 1996
American Express September 2011 - Present
American Express Business Travel November 2009 - September 2011
McKinsey & Company October 2006 - November 2009
McKinsey & Company August 2004 - October 2006
McKinsey & Company June 2000 - July 2004
Morgan Stanley April 1999 - June 1999
Skills
Strategy, Procurement, Business Transformation, Business Operations, Management Consulting, Strategic Planning, Business Strategy, Payments, Payment Systems, Merchant Services, Merchant Acquiring, Merchant Card Processing, Payment Industry, Leadership, Consulting, Business Development, Product Management, Analytics
Education
Symbiosis Center For Management and Human Resource Development 1998 — 2000
Master of Business Administration (MBA), Finance, General
College of Business Studies, Delhi University 1995 — 1998
BBS, Finance
American Express Business Travel July 2009 - Present
Skills
Contract Negotiation, Travel Management, Online Travel, Business Travel, Account Management, Airlines, Travel Technology
Education
Arizona State University 1984 — 1987
M.B.A., Management
Arizona State University 1980 — 1984
B.S., Finance
Concur April 2014 - Present
Sabre Airline Solutions September 2012 - April 2014
TRX September 2010 - August 2012
TRX September 2005 - September 2010
American Express Business Travel January 1997 - April 2005
Skills
Travel Technology, Sabre, Travel Management, Business Travel, Account Management, Contract Negotiation, Airlines, Ticketing, GDS, Online Travel, Amadeus, Tourism, Management, Leisure Travel, E-commerce, Hotels, Vendor Management, Hospitality, Team Management, Customer Satisfaction, Travel Planning, Salesforce.com, Call Center, Strategic Partnerships, Revenue Analysis, RFP, Marketing, Business Analysis, Competitive Analysis, Customer Experience, Customer Retention, Meeting Planning, Team Building, Strategy, Trade Shows, Leadership, Process Improvement, Event Management, Product Management, Strategic Planning, Operations Management, B2B, Forecasting, CRM, Pricing, Negotiation, Program Management, Yield Management, Business Development, Sales Management
Education
Grand Canyon University 2009 — 2012
Bachelor, Business Administration- Applied Management, 3.98
Arizona State University 1986 — 1987
Self Employed April 2009 - November 2011
American Express March 2001 - July 2004
American Express January 1999 - March 2001
American Express Group Travel Mangement Svcs October 1994 - December 1999
American Express Business Travel June 1997 - January 1999
Skills
Management, Sales, Negotiation, Advertising, Customer Service, Account Management, Real Estate, Contract Negotiation, Sales Management, Microsoft Office, Selling, Training, Business Development
Education
Executive Travel Institute 1993 — 1994
Worldspan
Art Institute of Fort Lauderdale 1981 — 1983
Associate of Science (A.S.), Fashion Merchandising
Cooper School of Art 1978 — 1980
Commercial Art
Colby-Sawyer College 1975 — 1977
Oxbow High School 1971 — 1975
Designs By Alyse March 2011 - Present
American Express Business Travel 1993 - 1995
Skills
Fashion, Entrepreneurship, Social Media Marketing, Marketing Strategy, Apparel, Social Media, Marketing, Retail, E-commerce, Advertising, Graphic Design, Small Business, Fashion Design, Sales, Sales Management, Styling, Merchandising, Customer Service, Wholesale, Product Development, Social Networking, Trade Shows, Online Advertising, Brand Development, Email Marketing, Online Marketing
Education
Travel education center 1997 — 1997
Certificate, Leisure and business travel
Mansfield Beauty Schools-Quincy 1992 — 1992
certificate, Nail Technician/Specialist and Manicurist
Massachusetts Bay Community College 1989 — 1992
Associate's degree, Business/Managerial Economics
Vertisystem April 2014 - July 2014
Choice Hotels International September 2011 - October 2013
StormSource November 2010 - July 2011
Rearden Commerce December 2007 - July 2010
American Express Business Travel May 2005 - June 2007
American Express Business Travel September 2003 - May 2005
American Express Business Travel February 2002 - September 2003
American Express Business Travel May 2000 - February 2002
Skills
Quality Assurance, Quality Center, JIRA, Microsoft Office 2010, Windows 7, Mac OS X, Customer Service, Education, HTML, MySQL, Lotus Notes, Social Networking, Outlook, Organizing, Salesforce.com, Teaching, Testing, Team Building, XML, User Acceptance Testing, SQL, Agile, Windows, Requirements Analysis, Documentation, Problem Solving, Agile Methodologies, Software Documentation, Regression Testing, Test Planning, Software Quality..., Test Cases, Scrum, Agile Testing, Manual Testing, Communication, HP Quality Center
Education
Everest College-Henderson 2014 — 2015
Diploma, Medical Insurance Billing and Coding
American Express Travel School 2000 — 2000
Full Service Travel Counselor
Northern Arizona University 1992 — 1996
Bachelor of Science, Education
Evergreen Foundation October 2012 - Present
KCBI 90.9, a division of First Dallas Media, Inc. August 2002 - October 2012
HCJB Global October 2001 - July 2002
American Express Business Travel May 1987 - May 2001
Skills
Donor Management, Donor Development, Volunteer Management, Fundraising, Database Administration, Volunteer Recruiting, Project Management, Public Relations, Community Outreach, Social Networking, Public Speaking, Grant Writing, Nonprofits, Marketing, Training, Research, Strategic Planning, Newsletters, Program Development, Community Development, Grants, Non-profit..., Planned Giving
Education
Tarrant County College 1978 — 2013
Associate's degree
Baylor University 1980 — 1981
Education
The Vieques Guesthouse July 2015 - Present
Gavilon Group, LLC November 2007 - March 2015
American Express Business Travel March 1992 - October 2007
Skills
Microsoft Office, Excel, Customer Service, Word, Customer Relations
Education
Bellevue University 2012 — 2014
Master of Business Administration (M.B.A.), Finance, General
Bellevue University 2006 — 2007
Bachelor, Business Administration
ITT Technical Institute-Omaha 2003 — 2005
Associate, Computer Electronics and Engineering Technology
American Express Business Travel August 1996 - Present
Aviall, A Boeing Company March 1975 - April 1991
Education
Barry University 2000 — 2003
Bachelors Science, Computer/Information Technology Administration and Management
The University of Texas at Austin 1986 — 1990
Communication, Journalism, and Related Programs
Boehringer Ingelheim March 2012 - Present
inVentiv Health July 2010 - March 2012
Warner Chilcott January 2010 - April 2010
Procter & Gamble Pharmaceuticals May 2000 - April 2010
American Express Business Travel June 1998 - May 2000
Pizza Hut July 1996 - December 1997
USA TODAY July 1991 - June 1995
Mutual of Omaha August 1990 - July 1991
Skills
Territory, Sales Operations, Pharmaceutical Sales, Selling, Diabetes, Rheumatology, OB/GYN, Sales, Marketing, Training, Urology, Endocrinology, Sales Force Development, Sales Effectiveness, Cardiology, Product Launch
Education
University of Pittsburgh - Joseph M. Katz Graduate School of Business 1995 — 1996
M.B.A, Finance/Accounting
Boston University 1986 — 1990
B.A., Economics
Health Canada Santé Canada 2015 - Present
American Express Business Travel February 2010 - April 2014
American Express Business Travel 2006 - 2010
American Express Business Travel 1998 - 2006
HRG 1997 - 1998
Holiday House 1994 - 1996
Skills
Leadership, Development Of Employees, Management, Business Travel, Call Centers, Coaching, Strategy, Customer Satisfaction, Operations Management, Sabre, Process Improvement, Administrative...
Education
University of Ottawa 2014 — 2018
Bachelor's Degree, Psychology
Algonquin College of Applied Arts and Technology 2013 — 2014
Psychology of Performance Coaching
Institute of Travel and Tourism - Toronto 1992 — 1992
Diploma - Travel and Tourism
University of Ghana - Institute of Languages 1982 — 1986
Diploma, Translation - English, French, Spanish
American Express Business Travel
American Express July 2015 - Present
Deem, Inc. November 2014 - June 2015
Deem, Inc. April 2012 - November 2014
American Express Business Travel August 2010 - March 2012
American Express Business Travel 2008 - August 2010
American Express Business Travel 2005 - 2008
American Express Business Travel 2000 - 2005
Skills
Management, Strategy, Leadership, Business Travel, E-commerce, Account Management, Strategic Partnerships, Travel Management, Negotiation, B2B, Sales, Salesforce.com, Business Planning, CRM, Contract Negotiation, Strategic Planning, Budgets, Business Strategy, Customer Retention, P&L Management, Call Centers, Online Travel, Team Building, Global E-commerce, Small Business, Travel Technology, Change Management, Customer Service, New Business Development, Operations Management, Staff Development, Quality Management, Leadership Mentoring, Process Engineering, Forecasting, Channel Sales, Online Marketplace, Supply Management, Performing, Budget Management, Customer Relations, People Management, Supplier Management, Workforce Management, Sales Management, Program Management, Globalization, Localization, Internationalization, Product Management
Education
Graduate School of Business Administration Zurich 1986 — 1989
Bachelor of Business Administration (BBA), Accounting and Business/Management
American Express Global Business Travel August 2014 - Present
American Express Business Travel September 2001 - Present
Skills
Leadership, Leisure Travel, Team Leadership, Strategic Planning, Airlines, Hotels, Customer Retention
Education
Ashford University 2011 — 2013
Bachelor's degree, Health and Wellness, General
Plainfield High School 1985 — 1989
Maid Right of North Phoenix February 2014 - Present
American Express Business Travel January 2011 - Present
American Express Business Travel January 2006 - February 2011
American Express November 2000 - December 2005
Convergys 1992 - 2000
Skills
Leadership Development, Thought Leadership, Strategic Planning, Business Strategy, Call Center Development, Call center start-up, Hiring Personnel, Cross-functional Team..., Team Leadership, Situational Leadership, Data Analysis, Customer Experience, Customer Service, Customer Retention, PowerPoint, Account Reconciliation, Quality Management, Operating Budgets, Public Speaking, Corporate Communications, Intercultural Awareness, Global Sourcing, Global Strategy, Workforce Planning, Intelligent Call Routing, Performance Management, Incentive Programs, Human Resources, Organizational..., Executive Management, Relationship Management, Six Sigma, Vendor Management, Management, Operations Management, Process Improvement, Analytics, Training, Change Management, Leadership, Call Centers, Credit Cards, Strategy, P&L Management, Customer Satisfaction, Coaching, Financial Services, Sales, CRM, Account Management
Education
Brigham Young University 1986 — 1992
B.A., English
Beaumont Independent School District July 2010 - Present
St. Elizabeth Catholic Church January 1998 - Present
American Express Business Travel April 2008 - July 2010
Skills
Photoshop, Illustrator, Dreamweaver, InDesign, Microsoft Office, VMware, jQuery, Digital Signage, Public Relations Skills, Journalism, Broadcast, Print Publications, Public Speaking, Staff Training, Active Directory, Final Cut Pro, Motion, iMovie, Public Relations, Publications, Graphic Design, Advertising, Nonprofits, Management, Marketing, Social Networking, Microsoft Excel, Customer Service, PowerPoint
Education
Sam Houston State University 2005 — 2007
Bachelors, Public Relations
Blinn College 2003 — 2005
Associates, Liberal Arts
American Express May 2009 - Present
American Express Business Travel May 2003 - April 2009
American Express 1995 - 2003
Skills
Management, CRM, Salesforce.com, Leadership, Consulting, Account Management, Risk Management, Strategic Partnerships, Sales, Business Development, Employee Engagement, Strategy, Selling, Travel Management, Contract Negotiation, New Business Development, Business Strategy, Sales Management, Strategic Planning, Business Travel, Customer Retention, Change Management, Process Improvement, Vendor Management, People Management, Pricing, Business Analysis, Marketing Strategy, Team Management, Customer Service, Project Management, Relationship Management, Marketing, Program Management, Team Leadership, Team Building, Management Consulting, Business Planning, Cross-functional Team..., Customer Experience, Competitive Analysis, Forecasting, Operations Management, Business Process..., Product Management, Coaching
Education
Bowling Green State University
B.A., Political Science
CCCS, Inc. September 2014 - Present
Freelance translation and interpretation October 2010 - September 2014
American Express Business Travel January 2013 - August 2013
Mindtree Ltd. January 2013 - August 2013
Pêcheur.com November 2012 - December 2012
United Nations July 2010 - August 2010
Skills
Traduction, Français, Traduction technique, Espagnol, Anglais, Interpréter, Correction de texte, Multilingue, Communication..., Linguistique
Education
Université de Rouen 2012 — 2013
Diplôme Universitaire de Français Langue Etrangère (FLE), French as a second language, 70-80%
Université de Mons-Hainaut 2011 — 2012
conference and simultaneous interpreting (EN-ES->FR)
ISIT - Institut Supérieur d’Interprétariat et de Traduction 2007 — 2010
Master's degree, general and technical translation, liaison interpretation, 70-80%
American Express January 2015 - Present
American Express July 2014 - Present
American Express August 2013 - January 2015
American Express Business Travel May 2011 - August 2013
Patient Forward, LLC June 2011 - January 2012
ForceFinder January 2010 - January 2012
Apple Inc May 2010 - June 2011
Arizona Computer Center January 2008 - December 2009
Coast Communications June 2003 - August 2007
Water Tech June 2003 - July 2004
Skills
Process Improvement, Databases, Leadership, Management, Project Management, Networking, Customer Service, Analysis, ITIL, Customer Engagement, Troubleshooting, Computer Hardware, Process Management, Project Coordination, Security, Technical Support, Software Development, Supply Chain, Visio, Unix Shell Scripting, XML, Project Planning, Strategic Communications, E-commerce, Quality Assurance, Windows Server, Computer Maintenance, ITIL v3 Foundations..., Solution Implementation, Enterprise Architecture, Cisco, Process Development, Project Delivery, Cisco Technologies, Information Design, Information Management, Communications Strategy, ITIL Certified, ITIL Service Strategy, A+ Certified, Supply Chain..., CCNA, Java Enterprise Edition, Sun Certified Java..., Facility Closures, Site Management, Leadership Development, Objective-C, iOS development, Jasper Reports
Education
Arizona State University 2010 — 2011
Bachelor, Science Supply Chain Management Completion
interface technical training 2010 — 2011
Computer Systems Networking and Telecommunications
Arizona State University, W. P. Carey School of Business 2006 — 2010
BS, Computer Information Systems
CVS Caremark Corporation April 2014 - Present
CVS Caremark June 2012 - April 2014
McKesson Specialty Care Solutions May 2008 - April 2012
American Express Business Travel August 2006 - May 2008
American Express 2001 - 2008
American Express November 1997 - July 2006
Skills
Six Sigma, Black Belt, Project Management, Process Management, Process Improvement, Vendor Management, Business Process..., Business Analysis, Cross-functional Team..., Change Management, Program Management, Project Portfolio..., Process Engineering, DFSS, Re-engineering, PMP, PMO, SDLC, Visio, Business Process..., Business Process, Resource Management, Outsourcing, Requirements Gathering, IT Strategy, Software Project..., Requirements Analysis, Business Intelligence, Governance, Project Delivery, Strategy, Risk Management, Business Requirements, Analytics, CRM, Financial Services
Education
Ateneo de Manila University 1989 — 1995
BS, Economics
Bourgade Catholic HS 1985 — 1987
American Express Business Travel November 2013 - Present
Int'l Cellular Services November 1995 - April 2013
AT&T Wireless March 1992 - September 1995
Mid-Com October 1989 - February 1992
Skills
Account Management, Telecommunications, Business Development, Marketing Strategy, Sales, Wireless, Management, Marketing, Leadership, Competitive Analysis, New Business Development, Cold Calling, Strategic Partnerships, Sales Management, Solution Selling, Contract Negotiation, Sales Operations, Direct Sales, Salesforce.com, Strategic Planning, Consultative Sales..., Selling, E-commerce
Education
Binghamton University
BA, Marketing & Political Science
Sharon Plans It, LLC July 2013 - Present
American Express Business Travel July 2003 - March 2013
Skills
Work At Home, Payroll, Event Planning, Spreadsheets, Customer Service, Access, Outlook, Analysis, General Ledger, Microsoft Word, Training, Coordinating Events, PowerPoint, Microsoft Excel, Help Desk Support, Passion for Helping..., Software, SOP authoring, Corporate Events, Wedding Planning, Password Resets, Internet, Newsletters, Self-confidence, Inventory Control, Retail Sales
Education
University of Phoenix 2012 — 2013
Certificate, Wedding and Event Planning
Arizona State University West
BS, Business Management/HR
Glendale Community College
AA, Business Administration
Undergraduate Career Development Office, University of Connecticut, School of Business August 2001 - Present
B and L Music 2000 - Present
American Express Business Travel 1995 - 2001
USTravel 1986 - 1995
Skills
Motivating Others, Finding Solutions, Peer Mediation, Project Management, Process Improvement, Solutions Marketing, Career Development, Program Management, Management, Project Planning, Training, Data Analysis, Customer Service, Music, Public Speaking, PowerPoint, Microsoft Excel, Job Search Strategies, Social Media
Education
Berry College 1976 — 1980
BA, Sociology & Music
Middlesex Community College 1974 — 1975
General
East Hampton High School 1971 — 1975
HS, General
Direct Energy June 2014 - Present
Keller Williams Realty East Valley April 2005 - Present
New Horizons Womens Care April 2009 - June 2014
American Express Business Travel January 2004 - December 2004
Vanstar October 1998 - June 2000
MCI/WorldCom 1995 - 1998
Quorum International 1993 - 1995
Skills
Customer Service, Healthcare, Administration, Operations Management, Team Building, Customer Relations, Negotiation, Sales Management, Problem Solving, Budgeting, Start-ups, Process Improvement, Call Center, Change Management, Coaching, Policy, Selling, Microsoft Office, Contract Management, Fundraising, Forecasting, Leadership Development, Employee Relations, Analysis, Performance Management, Planning, Business Planning, Real Estate, Supervisory Skills, Business Management, Business Strategy, Management, Budgets, System Administration, Operational Turnaround, Turn Around Management, Continuous Improvement, Turnaround Strategy, Turnaround Experience, Leadership, Call Centers, Training, Contract Negotiation, Team Leadership, Human Resources, Sales, Project Planning, Strategic Planning, Marketing, Customer Satisfaction
Education
Arizona State University
BA, Education
SalesStaff, LLC February 2014 - Present
Integrated Demand Gen August 2013 - January 2014
Loop Demand Gen May 2012 - August 2013
By Appointment Only, Inc. January 2004 - May 2012
American Express Business Travel September 1999 - October 2004
Carlson Wagonlit Travel February 1994 - September 1999
Skills
Cold Calling, Lead Generation, Demand Generation, Salesforce.com, New Business Development, B2B, Telemarketing, Market Research, Team Building, Account Management, Direct Sales, Qualifying Prospects, SaaS, Marketing Communications, Objection Handling, Key Account Management, Sales Presentations, Marketing, Customer Service, Event Planning, Enterprise Software, Social Media, Solution Selling, Value Propositions, Sales Process, Outside Sales, Digital Marketing, Channel, Direct Marketing, Strategic Partnerships, Selling, Sales, Customer Retention, Lead Management, Email Marketing, Sales Operations, Marketing Strategy, CRM, Closing Deals, Online Advertising, Sales Management, Business Development, Call Centers, Training, Leadership, Customer Acquisition, B2B Marketing, Program Management, Professional Services, Online Marketing
Education
Arizona State University 1990 — 1994
Business Administration and Management, General
Corona del Sol 1987 — 1989
High School Diploma, General Studies
American Express July 2014 - Present
Western Alliance Bancorporation May 2013 - July 2014
American Express Business Travel September 2011 - April 2013
Bank of America June 2010 - September 2011
American Express March 2010 - June 2010
Intel August 2009 - March 2010
Wells Fargo Home Mortgage November 2008 - August 2009
AZGroups-Chat 2005 - 2009
J.P. Morgan Chase June 2006 - November 2008
APS May 2006 - June 2006
Skills
SDLC, Agile Methodologies, Project Management, Process Improvement, Microsoft SQL Server, Databases, Software Development, XML, Business Intelligence, Oracle, Data Warehousing, Business Analysis, Requirements Gathering, .NET, Software Documentation, C#, Visual Basic, Business Requirements, Vendor Management
Education
Arizona State University
Bachelor's Degree
Saddleback College 2002 — 2007
Computer Information
Temple University 1980 — 1981
Business
JHS 120 1976 — 1979
Alma Parentis August 2005 - Present
ETC Group, LLC July 2010 - March 2011
American Express Business Travel June 2008 - March 2010
American Express: Global Consumer Small Business Services Business Transformation October 2006 - June 2008
@tmoshpere 2007 - 2008
American Express May 2003 - October 2006
American Express 1998 - 2003
Wells Fargo Bank 1995 - 1998
Integritea 1991 - 1995
Optima Communications 1993 - 1993
Skills
Human Resources, Start-ups, Training, Analysis, Six Sigma, Leadership, Cross-functional Team..., Management, Balanced Scorecard, Change Management, Project Management, Business Planning, Strategy, Process Design, Forecasting, DMAIC, Business Transformation
Education
University of Phoenix 2001 — 2003
MBA, Global Management
Arizona State University 1986 — 1993
BA, Foreign Language Studies: German / Russian
The University of New Mexico 1990 — 1990
N/A, German
Unum October 2002 - Present
American Express Business Travel December 1987 - October 2002
Skills
Customer Retention, Microsoft Excel, Customer Satisfaction, Customer Service, Account Management, Strategic Planning, Call Center, Leadership, Team Leadership, Team Building, Call Centers, Program Management, Training, Leadership Development
Education
Assumption College 1995 — 1998
Master of Arts (MA), Counseling Psychology
Salem State College 1980 — 1983
Bachelor’s Degree, Geography/Travel Management
Federal Reserve Bank of Richmond December 2011 - Present
CACI June 2002 - December 2011
American Express Business Travel 1998 - 2002
Skills
Requirements Analysis, Business Analysis, Systems Analysis, Software Documentation, Process Improvement, Analysis, Integration, Business Process..., Project Management, Project Planning, SDLC, Software Project..., Visio
Education
Bellevue University 2008 — 2009
Master of Science, Management Information Systems
Bellevue University 2006 — 2007
Bachelor's, Business Management
Northern Virginia Community College 2002 — 2006
AAS, General Studies
Global Business Travel May 2014 - Present
American Express Business Travel July 2009 - May 2014
American Express Business Travel October 2007 - July 2009
Skills
Process Improvement, Change Management, Service Delivery, Microsoft Office, Microsoft Excel, Microsoft Word, SharePoint, Visio, Access, MS Project, Outlook, IEX Total View, Avaya Communication..., Call Centers, Cisco ICM
Education
Appalachian State University 2001 — 2004
BA, Sociology
Cox Communications August 2013 - Present
The Walking Tourists May 2012 - Present
Cox Communications December 2011 - August 2013
American Express Business Travel February 2010 - December 2011
HDI June 2006 - February 2010
Hayneedle September 2009 - December 2009
Carlson Hotels March 2008 - August 2009
Carlson Hospitality Worldwide November 1995 - August 2009
Carlson Hospitality Worldwide February 2007 - March 2008
Carlson Hospitality Worldwide December 2002 - February 2007
Skills
Technical Support, Coaching, ITIL, Business Analysis, Training, Certified Travel..., Troubleshooting, Sales, Communication Skills, GDS systems, Customer Service, Leadership, Time Management, Hotels, Management, Call Centers, Team Building, Access, Vendor Management, Customer Satisfaction, Team Leadership, Networking, Blogging, Social Media
Education
Bellevue University
Bachelors of Science degree, Marketing
Bellevue University
Bachelors of Science degree, Marketing
Metro Community College
Associates, Applied Science-Professional Studies
Metro Community College
Associates, Applied Science-Professional Studies
Millard South High School
Michael Paulus January 2011 - Present
xpedx - International Paper December 2004 - September 2010
American Express Business Travel June 1993 - December 2002
Skills
Business Analysis, Management, Project Management, Process Improvement, Operations Management, Leadership, Training, Recruiting, Business Strategy, Quality Assurance, Access, Team Building, Data Analysis, Budgets, Vendor Management, Logistics, Human Resources, SQL
Education
American InterContinental University 2013 — 2014
Master's degree, Information Systems Technology
American InterContinental University 2005 — 2007
Bachelor, Business Administration/Project Management
St Croix Central High
Broad Meadow Farms LLC, Landscape Design March 2014 - Present
Krefta Landscaping 2015 - 2015
RBS Americas at Royal Bank of Scotland November 2011 - August 2013
Needham Baseball and Softball / Needham Fastpitch 2011 - 2013
EMC November 2010 - November 2011
Monster Worldwide, Inc. June 2006 - November 2010
Mass Probiotics, Inc 2006 - 2008
American Express Business Travel 2005 - 2006
Fidelity Investments 2001 - 2005
Skills
Landscape Design, Vectorworks, SketchUp, Microsoft Office Suite, Photoshop, Landscape Construction, Project Management, Pricing, Business Strategy, Pricing Strategy, Strategy, Contract Management, Analytics, Competitive Analysis, Customer Profitability, Activity Based Costing, Business Development, Cross-functional Team...
Education
Boston Architectural College 2013 — 2014
Landscape Design
Babson College - Franklin W. Olin Graduate School of Business 2000 — 2002
MBA, Finance
Arizona State University 1992 — 1994
B.S., Finance
Southern Illinois University, Carbondale 1989 — 1993
St. Viator HIgh School 1986 — 1989
GENPACT January 2015 - Present
PwC May 2014 - October 2014
Accenture November 2006 - August 2012
Suffolk University 2005 - 2009
PathForward Coaching September 2001 - November 2006
Accenture January 1998 - June 2001
Harvard Pilgrim Health Care June 1996 - December 1997
American Express Business Travel 1988 - May 1996
Skills
Executive Coaching, Change Management, Talent Management, Leadership Development, Program Management, Management Consulting, Organizational..., Organizational..., Leadership, Training, Business Process..., Culture Change, Strategy, Outsourcing, Business Transformation
Education
Suffolk University - Sawyer School of Management 1991 — 1994
Master of Business Administration (MBA), Business Administration and Management, General
Anna Maria College 1995 — 1997
Masters, Quality Management
The Coaches Training Institute
Certificate, Executive Coaching
Salem State College 1985 — 1989
Bachelors (BS), Geography
Fireman's Fund Insurance Company July 2013 - Present
Corporate Travel Solutions October 2012 - June 2013
American Express Business Travel October 2007 - October 2012
Hilton Hotels January 2002 - October 2007
Target 1998 - 2000
Skills
Travel Management, Business Travel, Hospitality
Education
Briar Cliff University 1993 — 1995
Jefferson High School 1989 — 1993
American Express May 2011 - Present
American Express Business Travel August 2008 - May 2011
Benjamin Franklin Bank January 2008 - August 2008
The Cooperative Bank July 2004 - January 2008
Smith Barney - Citi January 2004 - June 2004
Skills
Credit, Financial Reporting, Loans, Customer Satisfaction, Business Planning, Banking, Business Development, Strategic Planning, Leadership, Finance, Sales Management
Education
Bentley University 2000 — 2004
Bachelor of Science, Finance
NBCUniversal, Inc. September 2011 - Present
Comcast Entertainment Group November 2008 - October 2011
Comcast Entertainment Group November 2000 - October 2008
Deutsche Asset Management January 1998 - October 2000
American Express Bank July 1997 - December 1997
American Express Business Travel February 1995 - June 1997
American Express Bank February 1992 - January 1995
Skills
System Administration, Software Installation, Infrastructure, Performance Tuning, Data Warehousing, SQL, Agile Methodologies, Databases, Microsoft SQL Server, Disaster Recovery, Data Migration, SharePoint, Scrum, Visio, Business Intelligence
Education
Rizal Technological University 1979 — 1983
BS
The TJX Companies March 2014 - Present
The TJX Companies January 2002 - March 2005
American Express Business Travel 1992 - 2001
Skills
Microsoft Excel, Microsoft Word, Account Reconciliation, Budget Monitoring, Meeting Planning, Negotiation, Business Travel, Customer Service, Networking, Corporate Events, Time Management, Sabre, Event Planning, Event Management, Hotels
Education
Becker College
Business Administration
Intel January 2014 - Present
Intel Corporation November 2011 - December 2013
Intel April 1997 - November 2011
American Express Business Travel 1993 - 1995
Skills
Program Management, Software Project..., Cross-functional Team..., Product Management, PMP, Vendor Management, Integration, Agile Methodologies, Project Portfolio..., Wireless, SDLC, Software Development, Requirements Analysis, Six Sigma, Process Engineering, Process Improvement, Agile Project Management
Education
Arizona State University 1997 — 1999
M.B.A
University of Maine 1987 — 1989
M.S, Electrical Engineering
Anna University 1981 — 1985
B.E, Electronics and Communication
MakeupByLaVelle September 1996 - Present
Therapeutic Indulgence November 2014 - August 2015
The Centre, P.C. April 2014 - October 2014
ChaCha October 2007 - June 2010
American Express Business Travel March 2008 - March 2009
Indianapolis Marriott Downtown February 2007 - March 2008
Finish Line 2002 - 2006
Skills
Skin Care, Beauty Industry, Cosmetics, Makeup Artistry, Cosmetology, Aesthetics, Brand Development, Event Management, Wellness, Waxing, Management, Skin, Retail, Acne, Personal Care, Microdermabrasion, B2B Marketing, Spa, Customer Service, Lifestyle, Chemical Peels, Photo Shoots, Promotions, Acupuncture, Event Planning, Nutrition, Public Speaking, Holistic Health, Treatment
Education
Midwest College of Oriental Medicine-Chicago 2012 — 2015
Acupuncture and Oriental Medicine
True University 2011 — 2011
Certificate, Medical Esthetics
International Dermal Institute 2009 — 2009
Certificate, Chinese Acupressure
Indiana University South Bend 1998 — 2000
Bachelor of Science (B.S.) Cum Laude, Public Affairs/Management
Holy Cross College 1996 — 1997
Associate's, Business
Vogue Beauty College 1995 — 1996
Diploma, Cosmetology
Right At Home July 2014 - Present
Salmon health and retirement June 2012 - Present
Whitney place October 2008 - Present
American Express Business Travel September 1986 - July 1999
Skills
Microsoft Excel, Event Planning, Microsoft Office, Customer Service, Event Management, Fundraising, Public Speaking, Nonprofits, Social Media, Outlook, Research, Editing, Social Networking, Healthcare, Blogging, Sales, Team Leadership, Strategic Planning, Social Services, Program Management
Education
Becker College 2007 — 2013
Bachelor of Arts (BA), Psychology, Magna Cume Laude
Becker College 1984 — 1986
Associate of Arts and Sciences (AAS), Tourism and Travel Services Management
American Express Business Travel Travel AgentCarlson Wagonlit Travel1997 - 2002
Education
Fachhochschul-Studiengänge Campus Wien
American Express April 2014 - Present
American Express November 2011 - March 2014
American Express Business Travel November 2010 - November 2011
American Express January 2008 - November 2010
American Express June 2004 - December 2007
Phelps Dodge August 2002 - May 2004
Phillips Petroleum Company (formerly Tosco Refining Company) March 2001 - August 2002
Tosco Refining Company August 1998 - March 2001
Skills
Certified Public..., Six Sigma Green Belt..., Finance, Analysis, Derivatives, Strategic Planning, Financial Analysis, Financial Reporting, Internal Controls, Accounting, Forecasting, Strategic Financial..., Process Improvement, Management, Sarbanes-Oxley Act, Business Analysis, Cross-functional Team..., Financial Planning
Education
Arizona State University 1994 — 1998
BS, Accountancy
El Toro High School 1990 — 1994
Boeing July 2015 - Present
SpringActive, Inc. August 2010 - Present
Precise Metal Products September 2012 - September 2013
Boeing December 2011 - September 2012
American Express Business Travel April 2011 - December 2011
Boeing September 2002 - April 2011
Skills
Testing, Lean Manufacturing, Project Management, Solidworks, Mechanical Engineering, Process Improvement, Product Development, Manufacturing, Engineering, Materials, Manufacturing..., Design for Manufacturing, Pro Engineer, AutoCAD, Design of Experiments, Software Documentation, 5S, ANSYS, Aerospace, Analysis, Automation, CAD, Composites, Continuous Improvement, DMAIC, Design Engineering, Engineering Management, FMEA, Failure Analysis, Industrial Engineering, Labview, Machine Design, Machining, Matlab, Minitab, Operations Management, Process Engineering, Product Design, Project Engineering, Simulations, Six Sigma, Solid Modeling, Systems Engineering, Heat Transfer, Six, UG NX6, Mentoring, Youth Mentoring, Team Mentoring, SolidWorks
Education
Arizona State University 2007 — 2009
Bachelor of Science, Mechanical Engineering
Villanova University 2005 — 2006
Masters Certificate, Six Sigma Black Belt and Lean Manufacturing
American Express Business Travel July 2011 - Present
American Express Business Travel June 2007 - July 2011
American Express Business Travel September 2005 - June 2007
American Express Business Travel 2002 - 2005
Skills
Program Management, Management, Customer Service, Business Planning, Lotus Notes, Leadership, Financial Analysis, Call Center, Travel Management, Finance, Change Management, Credit Cards, Project Management, Sales, Analysis, Customer Satisfaction, Business Process..., Account Management, Business Travel, Salesforce.com, Process Improvement, Customer Experience, Relationship Management, Call Centers, Vendor Management, Operations Management, Hotels, Business Analysis, Team Leadership, Online Travel, Training, Airlines, Microsoft Office, Sabre, Team Building, Strategic Planning, Financial Services
Education
Arizona State University 2011 — 2011
Six Sigma Black Belt Certification, Advanced Statistics / Black Belt Certification
University of Phoenix 2001 — 2003
MBA
University of Arizona 1988 — 1992
BA, Psychology & Human Resources Management
American Express Business Travel May 2007 - Present
Novix Media 1998 - 2000
Novix Media 1997 - 2000
Cushman & Wakefield 1992 - 1993
us army 1986 - 1990
Education
City University of New York-Brooklyn College 2004 — 2007
BA, Art
Borough of Manhattan Community College 2001 — 2004
Multimedia Programming, Art
American Express Business Travel May 2014 - Present
Maritz Inc September 2010 - May 2014
American Express December 2008 - September 2010
American Express January 2006 - December 2008
STA Travel December 2003 - December 2006
TBA Entertainment October 2001 - January 2002
Skills
Event Planning, Incentives, Trade Shows, Event Management, Corporate Events, Social Media, Strategic Planning, Location Intelligence, Hospitality, Project Planning, Tourism, Hotels, Microsoft Office, Incentive Travel, Microsoft Excel, Budgets
Education
Arizona State University 1998 — 2002
Bachelor of Interdisciplinary Studies, Business and Communication
Affinion Group September 2010 - Present
The Results Companies February 2007 - July 2010
APAC Customer Services May 2006 - February 2007
PeopleSupport November 2004 - May 2006
American Express Business Travel November 1996 - August 2004
Skills
Sales Operations, Training, Call Centers, Operations Management, Customer Satisfaction, CRM, Management, Vendor Management, Operational Excellence, Call Center, Client Services, Customer Experience, Contact Centers, Performance Management, Program Management, Strategy, Telemarketing, Team Building, Leadership, Human Resources, Account Management, Negotiation, Workforce Management, Process Improvement, Strategic Planning, Customer Service, Employee Training, Outsourcing, P&L Management, Networking, Budgets, Cross-functional Team..., Service Delivery, Recruiting, Customer Retention, Quality Assurance, Change Management, Business Process..., Customer Acquisition
Education
University of Phoenix 2001 — 2003
M.B.A, Global Management
Arizona State University 1997 — 2001
B.S., Agribusiness
InterPublic Group of Companies 2008 - Present
American Express Business Travel May 2003 - August 2008
SonyBMG Music 2003 - 2008
American Express 1993 - 2008
Skills
CRM, Revenue Analysis, Travel Management, Hotels, Business Travel, Hospitality, Account Management, Event Management, Contract Negotiation, Tourism, Trade Shows, Marketing Strategy, Management, Negotiation, Marketing, Budgets, Sales
Education
Becker College
BA, Travel / Hospitality Management
Concur Technologies February 2009 - Present
BCD Travel November 2005 - December 2008
GET Travel March 2001 - October 2005
American Express Business Travel March 1999 - March 2001
Skills
Salesforce.com, Travel Management, Project Management, SaaS, Account Management, Business Travel
Education
Adrian College 1982 — 1983
Central Michigan University
Associate, Business Administration
TCS July 2008 - Present
American Express Business Travel September 2008 - September 2010
Genpact May 2006 - July 2008
Ivy Comptech January 2004 - May 2006
Wipro Infotech Ltd January 2003 - December 2003
Pentasoft 2000 - 2001
Skills
Avaya, CTI, Cisco Technologies, Call Center, IVR, SIP, Pre-sales, TCP/IP, Networking, Unified Communications, LAN-WAN, Infrastructure, Vendor Management, QoS, ACD, Workforce Management, Managed Services, IT Service Management, Customer Experience, Contact Centers, Service Delivery, Telecommunications, CRM, Switches, BPO, VoIP, Call Centers, Operating Systems, Voice Mail, CCNA, Data Center, Avaya Technologies, Team Management, Troubleshooting, Solution Architecture, Problem Solving, Outsourcing, ITIL
Education
Directorate of Technical Education, Chennai, Tamilnadu 1993 — 1996
DECE, ELECTRONICS AND COMMUNICATION ENGG
First Data Corporation January 2015 - Present
First Data Corporation August 2012 - Present
Advanced Technology Services July 2011 - August 2012
American Express Business Travel May 2010 - March 2011
WebEquity Solutions November 2007 - March 2010
Union Pacific Railroad 2007 - 2007
John Deere Credit January 1991 - November 2006
Skills
Team Leadership, Technical Writing, Project Planning, Project Delivery, Business Analysis, Business Process, Performance Metrics, Project Execution, Metrics Analysis, Business Metrics, Project Management, Project Finance, Leadership, Quality Assurance, Management, Visio, Microsoft Project
Education
Bellevue University 2014 — 2016
Master of Business Administration (MBA), Information Security Management
Bellevue University 2010 — 2013
Bachelors, Project Management
American Institute of Business 1989 — 1991
Microcomputers and Word Processing Certificate
Central Travel October 2004 - Present
CISP 2002 - 2004
American Express Business Travel 1985 - 2001
Skills
Business Travel, Leisure Travel, Sales, Travel Management, Tourism, Hospitality, Microsoft Excel, Customer Service, Strategy, Microsoft Office, Public Speaking, Marketing Strategy, Vacation, Online Travel, Negotiation, Leisure, Contract Negotiation, Training
Education
Bowling Green State University 1976 — 1980
BA, Sociology and Spanish
American Express Business Travel June 2003 - March 2009
Dillard's Travel August 1992 - April 2003
Carlson Travel 1987 - 1992
Education
Portland High School, Portland Ind 1962 — 1965
Ball State University
English, Psychology
Altour Travel (TTA) July 2011 - Present
American Express Business Travel October 2007 - May 2009
Northwestern Travel Management 1990 - 2003
Skills
Time Management, Event Management, Business Travel, Travel Agency, Sabre, Travel Management, Event Planning, Hospitality, Tourism, Apollo, Hotels, Car Rental, Incentive Travel, Travel Planning, Cruises, Online Travel, Customer Service, Leisure Travel
Education
McConnell Travel School 1976 — 1976
Certificate, Travel
Augustana University (SD) 1974 — 1976
Instrumental Music Education
Kiester High School 1968 — 1976
American Express Business Travel November 2006 - May 2009
Oce Business Services August 2002 - November 2006
Skills
Airlines, Customer Satisfaction, Customer Service, Employee Training, Hotels, Leadership, Management, Software Documentation, Teamwork, Operations Management, Process Scheduler
Education
Arizona State University 1992 — 1995
Liberal Arts, Political Philosophy and International relations
Phoenix College 1988 — 1992
Political Science, International Relations and Diplomacy
American Express Business Travel October 2010 - Present
Unemployed January 2010 - September 2010
American Express Business Travel July 1987 - June 2010
American Express Business Travel July 1987 - November 2009
Skills
Call Centers, Sabre, Hotels, Travel Management, Business Travel, Car Rental, Outlook, Ticketing, Selling, Leadership
Education
Boston College 1976 — 1980
BA, Mathematics
American Express Business Travel Billing AnalystVerizon Wireless2005 - 2007
Education
Alabama State University 2002 — 2004
University of Miami, Miller School of Medicine August 2013 - Present
American Express Consumer Travel Network February 2012 - March 2013
American Express Consumer Travel Network August 2009 - February 2012
American Express Consumer Travel Network October 2005 - August 2009
American Express Business Travel December 2003 - October 2005
Skills
Call Center, Strategic Planning, Relationship Management, Change Management, Strategic Partnerships, Lotus Notes, Performance Management, Organizational..., Financial Services, Coaching, Account Management, Customer Satisfaction, Operations Management, Marketing Strategy, Vendor Management, Customer Retention, Call Centers, Leadership, Business Planning, Strategy, B2B, Team Building, Competitive Analysis, Management, Project Planning, Customer Service, Time Management, Analysis, Customer Experience, CRM, Sales, Networking, Process Improvement, Business Analysis, Teamwork, Training, Team Leadership, Team Management, Business Development, Forecasting, Analytics, Market Research, Business Process..., Outsourcing, Pricing, Recruiting, Business Strategy, Program Management, New Business Development, Negotiation
Education
Bentley University
BS, Marketing Management
Bentley University
Bachelor's degree, Marketing/Marketing Management, General
Durgan Travel Service 2013 - 2013
Fiore & Associates June 2011 - July 2012
Carlson Wagonlit Travel 2011 - July 2012
Adelman Travel Group July 2008 - June 2010
Rando Consulting November 2002 - March 2006
Carlson Real Estate June 1999 - October 2002
J. Jill Group February 1999 - August 1999
TJ Maxx October 1998 - June 1999
American Express Business Travel January 1998 - April 1998
Aquarius Travel April 1996 - December 1997
Skills
Tourism, Hotels, Sabre, Cruises, Travel Management, Customer Service, Vacation, Business Travel, Customer Relations, Event Management, Word, Microsoft Office, Event Planning, Leisure, Leisure Travel, Ticketing, Incentive Travel, Amadeus, Conferences, Resorts, Promotions, Problem Solving, Meeting Planning, Tour Operators, Customer Satisfaction, Online Travel, Teamwork, Call Center, Public Speaking, Car Rental, Incentives, Trade Shows, Vendor Relations, Coaching, Sales Management, Travel Planning, New Business Development, Marketing Communications, Luxury, Groups, English, Google Groups, Hospitality, Galileo, Travel Technology, Microsoft Word, Apollo, GDS, Call Centers, International Travel
Education
Bay Path University 2008 — 2010
BS, Business Administration/Executive Management
Salem State University 2005 — 2008
Marketing
Middlesex Community College 2003 — 2005
A.S., Business Administration Transfer
Intstitute of Certified Travel Agents 1985 — 1985
CTC, Travel
Travel Education Center 1982 — 1982
Travel Agent Certificate, Travel Agency
Bay State College 1979 — 1981
AS, Airlne Secretarial/Tourism
Adelman Travel Group June 2014 - Present
Gibson Properties March 2003 - Present
Telvista Inc. February 2013 - May 2014
American Express Business Travel May 2002 - May 2005
BCD Travel February 2000 - January 2002
Rosenbluth International August 1995 - May 1998
Skills
Tourism, Online Marketing, Team Building, Travel Management, Sabre, Customer Service, Leadership, Business Travel, Airlines, Training, Team Leadership, Process Improvement
Education
Benedictine College
B.A., History, Business
Southern Methodist University
Master of Liberal Arts
Thirty-One Gifts September 2013 - Present
Baker College June 2011 - Present
American Express Business Travel September 2000 - January 2010
Skills
Apollo, Business Travel, Travel Management, Galileo, Travel Technology, Ticketing, Car Rental, Leisure Travel, Hotel Booking, Leisure, Travel Planning, American Sign Language, Microsoft Word, Microsoft Excel, PowerPoint, PACS, Accuson Aspen, Toshiba I-Style, Ultrasound
Education
Baker College of Owosso 2010 — 2012
Associate of Applied Science, Diagnostic Medical Sonography/Sonographer and Ultrasound Technician
Oakland Community College 1993 — 1995
Associate of Science (AS), Science
Kelly/apple November 2009 - Present
Norwegian Cruise Lines August 2008 - August 2009
BCD Travel April 2006 - July 2007
BCD Travel April 2006 - July 2007
Travel and Transport May 2005 - March 2006
Wagonlit Travel July 2004 - December 2004
American Express Business Travel May 2000 - April 2004
American Express Travel May 2000 - April 2004
Dillard's Travel October 1999 - May 2000
Worldspan March 1998 - October 1999
Education
Baker University 1984 — 1985
none, Basic Education
Climate Control Institute
CERTIFICATE, Travel and Tourism
Johnson County Community College
Travel and Tourism/Hospitality Management
Harvard University January 2011 - Present
Garber FCm Travel Solutions May 2003 - November 2009
American Express Business Travel 1997 - 2002
American Express 1995 - 1997
American Express 1990 - 1995
Filene's 1989 - 1990
Education
Northeastern University 2009 — 2010
Certificate Program, Meeting and Event Management Program
Boston University
Business Administration
Burdett School
Certified in Executive & Medical Secretarial Sciences
Union Business Services, Inc. July 2000 - Present
Union Business Services, Inc. July 2000 - Present
Union Business Services, Inc. July 2000 - Present
Union Business Services, Inc. July 2000 - Present
Union Business Services, Inc. July 2000 - Present
Union Business Services, Inc. July 2000 - Present
Legal Opt-In June 2000 - Present
KPMG (BearingPoint) Consulting September 1998 - June 2000
American Express Business Travel May 1998 - August 1998
FIND/SVP Published Research (Opinion Research Corp.) July 1996 - February 1998
Skills
Writing, Editing, Ghostwriting, ASP, VBScript, HTML, CSS, HTML + CSS, Online User Experience, Wire Framing, JavaScript, DHTML, Photoshop, Web Content Management, CMS, Illustrator, PHP, Copy Editing, User Experience, Integration, Information Architecture, Web Development
Education
Brandeis University 1984 — 1988
BA, English and American Literature
New York University
Certification, Database Management
National University of Ireland, Galway 1986 — 1986
International Study, Irish Literature
Regis High School 1980 — 1984
American Express Business Travel 2013 - Present
American Express 1981 - 2000
Skills
call center management, operations training, customer service..., performance management, Cross-functional Team..., Goal-oriented..., Management of Change, Mentoring, Leadership Development, Customer Service..., Performance Management, Customer Service, Leadership, Consulting, Call Center, Process Improvement, Customer Satisfaction, Coaching, Operations Management, Call Centers, Human Resources, Business Process..., Vendor Management, Customer Experience, Operations Training, Team Building, Customer Retention, Change Management, Workforce Management, Training, Outsourcing, Management, Team Management
Education
Auburn University
Cape Cod Academy September 2014 - Present
PrizePoint August 1998 - April 2001
PointCast March 1992 - August 1997
American Express Business Travel July 1990 - November 1992
American Express Business Travel September 1987 - June 1990
Crimson Travel October 1985 - August 1987
Topaz Travel September 1983 - September 1985
Skills
Microsoft Word, Public Speaking, Strategic Planning, Microsoft Office
Education
Bay Path College 1981 — 1983
Associate's degree, Travel Administration
TSYS June 2012 - Present
American Express Business Travel August 2006 - June 2012
Chase Paymentech March 2001 - August 2006
Bank One 1994 - 2001
Skills
Payments, Merchant Services, Electronic Payments, Payment Card Processing, Salesforce.com, Analytics, New Business Development, Strategic Partnerships, Marketing Strategy, Relationship Management, Process Improvement, Account Management, Vendor Management, Product Management
Education
Arizona State University 1985 — 1991
BS, Business - Marketing
Dr. Langer and Associates November 2009 - Present
American Express Business Travel August 1997 - June 2005
ITP Voyageur Travel Services April 1991 - August 1997
Education
Algonquin College of Applied Arts and Technology
Diploma, Travel and Tourism, Travel Counsellor
Everest College Ontario, Canada
Diploma, Medical Office Administration
American Express Business Travel May 2005 - Present
Skills
Business Travel, Travel Management, Sabre, Tourism, Leisure Travel, Online Travel
Education
Eastern Michigan University 1986 — 1989
Bachelor of Arts (B.A.), Tourism and Travel Services Management
Eastern Michigan University 1986 — 1989
Bachelor of Arts (B.A.), Travel and Tourism
Adrian College 1984 — 1986
Directravel March 2013 - Present
Participatory Budgeting 2012 - 2013
American Express December 2007 - February 2011
BCD Travel June 2003 - December 2007
American Express Business Travel 1997 - 2003
TBI Tours 1992 - 1996
Skills
Customer Service, Tourism, Travel Management, Marketing Strategy, Business Travel
Education
Baruch College, City University of New York (CUNY) 1992 — 1996
MBA, International Marketing
The New School 1980 — 1987
MPS, Tourism, Travel & Transportation Management
University of Maryland College Park 1976 — 1980
BA, Economics
American Express Business Travel October 1992 - December 2008
Education
Governors State University 2000 — 2003
B.A., Management Information Systems
Bradley University 1980 — 1984
B.S., Biology - PreMed
American Express Business Travel July 1990 - Present
Skills
Customer Service, Office Management, Photography
Education
Black Hills State University 1982 — 1984
North Lake College
Currently Unemployed May 2015 - Present
Arbonne January 2012 - Present
L3 Communications C3 ISR Services October 2014 - April 2015
L-3 Communications Vertex Aerospace, LLC January 2010 - October 2014
American Express Business Travel June 2001 - January 2010
The Travel Professionals June 1999 - June 2001
Rightway Travel January 1998 - June 1999
McGehee Travel March 1988 - January 1998
Skills
Customer Service, Proposal Writing, Team Building, Microsoft Office, New Business Development, Strategic Planning, Budgets, Leadership, Aviation, Process Improvement, Account Management, Marketing, Event Management, PowerPoint, Team Leadership, Program Management, Outlook, Sales Management, Training, Event Planning, Business Development, Business Strategy, Change Management, Coaching, Contract Management, Contract Negotiation, Customer Satisfaction, Employee Relations, Fundraising, Human Resources, Inventory Management, Leadership Development, Logistics, Management, Marketing Communications, Marketing Strategy, Microsoft Excel, Microsoft Word, Negotiation, Operations Management, Procurement, Project Management, Project Planning, Public Relations, Public Speaking, Purchasing, Recruiting, Sales, Social Media, Social Media Marketing
Education
Belhaven College 1985 — 1987
University of Southern Mississippi 1984 — 1985
Jackson Academy; Jackson, MS 1981 — 1984
High School
Mspark October 2014 - Present
American Express Business Travel June 2013 - October 2014
Gannett February 2013 - May 2013
Advertiser Media Group/Bulletin Board October 1997 - May 2013
Skills
Media Relations, Social Media Marketing, Newspaper, Newspapers, Press Releases, Public Relations, Marketing, Advertising, SEO, Facebook, Social Media, Copywriting, Online Advertising, Email Marketing, Blogging, Sales, Small Business, Social Networking, Management, Account Management, PPC, Lead Generation, Online Marketing, Customer Retention, Budgets, Marketing Communications, Direct Marketing, Digital Marketing, Advertising Sales, Marketing Strategy, Negotiation
Education
Auburn University at Montgomery
Business Administration Finance
American Express Business Travel December 1986 - Present
American Express 1986 - 2012
Education
Arizona State University 1985 — 1995
Master of Business Administration
Manasseh Baptist Church November 1996 - Present
American Express Business Travel 1997 - 2004
Greensboro Area Chamber of Commerce 1980 - 1986
Skills
Preaching, Teaching, Nonprofits, Community Outreach, Leadership Development, Pastoral Care, Volunteer Management, Youth Ministry, Theology, Discipleship, Evangelism, Biblical Studies, Fundraising, Program Development, Leadership
Education
John Wesley College 1991 — 1994
Bachelor of Arts (B.A.), Bible Theology/Counseling
Guilford Technical Community College 1978 — 1980
Associate of Arts (A.A.), Secretarial Science/Executive Option
Liberty University Online
Argosy University August 2010 - Present
American Express Business Travel July 1999 - March 2009
Skills
PowerPoint, Customer Service
Education
Argosy University 2010 — 2013
American Express Business Travel August 2007 - Present
Education
Arizona State University 1983 — 1990
BS, Management
Arizona State University 1983 — 1990
Masters, Business Administration
Statistics Canada July 2014 - Present
Statistics Canada October 2013 - July 2014
American Express Business Travel March 2005 - October 2013
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Public Speaking, HTML, Strategic Planning, Budgets, Editing, Java
Education
Algonquin College of Applied Arts and Technology 2006 — 2007
Post diploma certificate, Conventions and Meetings Management
Algonquin College of Applied Arts and Technology 2003 — 2005
Diploma, Tourism and Travel
American Express March 2014 - Present
American Express Business Travel October 2005 - March 2014
American Express CCSG 1989 - 2005
Education
American InterContinental University 2015 — 2018
Bachelor’s Degree, Business Administration
American Express Business Travel October 2008 - Present
American Express Business Travel October 2008 - Present
Skills
Business Travel, Travel Management, Sabre, Call Centers, Tourism, Relationship Management, Online Travel, Account Management, Customer Service, Customer Satisfaction, Travel Technology
Education
Bellevue University 2012 — 2013
Business, A
Gentiva Health Services February 2009 - Present
Sanofi March 2004 - February 2009
American Express Business Travel June 1991 - March 2004
Skills
Sales Management, Customer Service, Salesforce.com, Medical Devices, Urology, Hospitals, New Business Development, Strategic Planning, Product Launch, Medicare, Leadership, Team Building, Neurology, Marketing Strategy, Business Development, Home Care, Healthcare Management
Education
Albertus Magnus College
Bachelor's degree, Business, Management, Marketing, and Related Support Services
Fisher College
Associate of Arts and Sciences (A.A.S.), Tourism and Travel Services Management