AT&T Operations
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AT&T Operations Employees
Markit March 2014 - Present
AT&T / West February 2012 - March 2014
AT&T Operations August 2003 - January 2012
Skills
Sales, Troubleshooting, Software Documentation, Selling, Account Management, Customer Service, Project Planning, Strategic Planning, Team Building, Training, Telecommunications, Leadership, Management, Public Speaking, Customer Retention, CRM, Project Management, Customer Satisfaction
Education
University of Central Oklahoma 2010 — 2014
Bachelor of Business Administration (B.B.A.), Operations Supply Chain Management
Zebra Technologies October 2014 - Present
Rocky Point 9-11 Community Memorial 2013 - Present
Motorola Solutions February 2011 - October 2014
Motorola December 2008 - November 2009
Motorola August 2008 - November 2008
Verint Systems, Inc. August 2007 - June 2008
AT&T Operations May 2004 - June 2007
AT&T Consumer September 2002 - May 2004
AT&T Consumer April 2001 - September 2002
AT&T Labs November 1996 - April 2001
Skills
MS Office Suite, Team Building, Web Development, Database Administration, Excel, Editing, Graphic Design, Hardware, Inventory Management, Program Management, PowerPoint, Research, Market Research, Telecommunications, Troubleshooting, Team Leadership, User Experience, Visio, VMware, Word, Wireless, Windows, Mac OS X, Beta Management, Mechanical Alpha, Functional Alpha, People Skills, Difficult People, Project Management, Management, Microsoft Office, Product Marketing, Mobile Devices, Microsoft Excel, Microsoft Word, Cross-functional Team..., Cloud Computing
Education
University of Rhode Island - College of Business Administration 1986 — 1990
Bachelor's Degree
Print Media January 2014 - Present
YP July 2009 - January 2014
AT&T Operations November 1997 - March 2009
BellSouth Telecommunications January 1988 - November 1997
Skills
Customer Service, Sales Support, Order Management, Project Coordination, Account Management, Telecommunications..., Troubleshooting, Sales Operations, CRM, Management, Call Centers, Sales, Telecommunications, Time Management, Sales Management, Marketing, B2B, Customer Retention, Salesforce.com, Lead Generation, Direct Sales
Education
University of South Florida - College of Business Administration
B.S., Marketing
eLynx 2014 - Present
TEK Systems September 2010 - January 2014
Lockheed Martin Information Technology October 2009 - September 2010
AT&T April 2008 - October 2009
IntraISP September 2007 - April 2008
Federal Reserve Bank March 2007 - September 2007
AT&T Operations September 2003 - March 2007
SBC Services/AT&T September 2000 - September 2003
Facts & Comparisons September 1998 - September 2000
Mosby Year-Book, Inc. 1996 - 1998
Skills
Project Management, Business Analysis, SDLC, Integration, JavaScript, Visio, Business Process, Management, Analysis, Vendor Management, Requirements Analysis, Team Building, Software Documentation, Networking, Telecommunications, Software Project...
Education
Southern Illinois University, Edwardsville 1989 — 1994
Bachelor of Arts (B.A.), English Language and Literature, General
AT&T December 2014 - Present
AT&T May 2012 - November 2014
AT&T Advertising Solutions September 2010 - May 2012
AT&T June 2009 - September 2010
AT&T Operations September 2008 - June 2009
AT&T Operations, Inc. July 2005 - August 2008
Skills
Telecommunications, Wireless, Contract Negotiation, VoIP, IP, Management, Mobile Devices, Project Management, Team Leadership, Vendor Management
Education
Benjamin N. Cardozo School of Law, Yeshiva University 1986 — 1990
Juris Doctor, Law
Southern Methodist University 1976 — 1980
B.A., Political Science
AT&T Wi-Fi Services (AWS) March 2010 - Present
AT&T Wi-Fi Services (AWS) May 2009 - March 2010
AT&T Advanced TV June 2007 - May 2009
AT&T Knowledge Ventures April 2006 - June 2007
AT&T Operations June 2003 - April 2006
SBC Internet Services January 2002 - June 2003
Prodigy Communications February 2001 - January 2002
CYBERPLEX July 1999 - January 2001
TOP DRAWER PRODUCTIONS September 1998 - June 1999
CEREDIGM August 1996 - June 1998
Skills
Cross-functional Team..., Integration, Management, Telecommunications, Vendor Management, Program Management, Product Management, Project Management, PMP, Wireless, Business Development, Product Development, Process Improvement, Strategic Partnerships, Enterprise Software, Software Development, User Experience, Go-to-market Strategy, Product Marketing, CRM, Team Leadership, Mobile Devices, Business Intelligence, Cloud Computing, Strategy, Analysis, Integrated Marketing, IT Strategy
Education
Project Management Institute 2001 — 2002
PMP certificate
George Washington University 1994 — 1995
Multimedia certificate
University of Virginia 1984 — 1988
BA
Hanover High School 1980 — 1984
AT&T June 2014 - Present
AT&T Operations June 2010 - June 2014
Encore/Ascent/Various June 2007 - June 2014
Skills
Process Improvement, Business Analysis, Cross Functional Team..., Consulting, Organization, Communication, Training, Creative Concept Design, Screenwriting, Proofreading, Technical Support, Data Analysis, Project Management
Education
Muhlenberg College
Bachelor of Information Systems, Computer and Information Systems
Bucks County Community College
Associate of Arts (A.A.), Computer Science
Verizon through Rose International July 2012 - June 2014
Graybar through Kelly Services November 2011 - January 2012
Access Courier June 2011 - January 2012
Covidien through Kelly Services February 2010 - February 2011
AT&T Operations February 2003 - May 2009
Missouri Western State University April 2001 - December 2003
Skills
Proficient in Microsoft..., Quick Learner, Type 40 WPM, Account Management, Detail Oriented, Multi-task Efficient, Data Entry, Problem Solving, Call Center, Event Planning, Customer Satisfaction, Social Networking, Sales, Outlook, Multi Tasking, Customer Service, Budgets
Education
Missouri Western State University 1998 — 2003
Bachelor of Science (BS), Speech Communication and Rhetoric
AT&T Global Services August 2013 - Present
AT&T April 2012 - August 2013
AT&T Operations January 2009 - April 2012
AT&T Mobility January 2007 - May 2010
Cingular Wireless July 2006 - June 2007
Cox Communications 2005 - 2006
Solucciones S.A. November 2003 - October 2004
Cap Gemini Ernst & Young (formerly Ernst & Young) 2002 - 2004
Ernst & Young 1997 - 2002
Sistemas Oracle Chile, S.A. January 1996 - February 1997
Skills
Process Improvement, Cross-functional Team..., Vendor Management, Business Analysis, Business Process..., Telecommunications, Program Management, Supply Chain Management, Operations Management, Six Sigma, Supply Chain, Oracle E-Business Suite, Project Management, ERP, IT Strategy, Product Management, Change Management, Outsourcing, Strategy
Education
Georgia Institute of Technology 1991 — 1995
Bachelor Science, Industrial Engineering
Marist School 1987 — 1991
Evans & Son Blacktop January 2010 - Present
AT&T Operations July 1986 - December 2009
Northwestern Flavors June 1978 - July 1986
Skills
Visio
Education
West Chicago 1973 — 1978
Harper College
Business Administration
AT&T October 1999 - Present
AT&T Operations 1999 - Present
MCI 1987 - 1999
MCI Telecommunications 1987 - 1999
Skills
Process Improvement, Project Management, Telecommunications, Analysis, Wireless, VoIP, Provisioning, Computer Network..., Ethernet, Customer Service, Mobile Devices, Vendor Management, Integration, Data Center, Cloud Computing, Network Architecture, Billing Systems, System Deployment, Call Center, SDLC
Education
Southeast Missouri State University 1982 — 1984
B.S. Business Administration, Finance, Accounting
Golden West College 1979 — 1980
USAA November 2013 - Present
IBM August 2013 - November 2013
USAA (contractor) February 2011 - September 2013
AT&T OPERATIONS July 2000 - February 2010
AT&T July 2000 - February 2010
AT&T July 2000 - February 2010
AT&T January 2001 - January 2008
AT&T OPERATIONS January 2000 - January 2001
MARIS Mississippi Automated Resource Information System October 1998 - March 2000
Skills
Telecommunications, Data Warehousing, Databases, SQL, Business Objects, Vendor Management, Analysis, Project Management, Team Leadership, Competitive Analysis, Management, Data Analysis, Analytics
Education
The University of Southern Mississippi 1994 — 1996
MS, Geography
University of Southern Mississippi School of Geography 1994 — 1996
Master of Science, and Economic Development; Geography
University of Southern Mississippi 1992 — 1994
School; Bachelor of Science, Education and Psychology; Psychology
AT&T June 2014 - Present
NQ Mobile Inc January 2012 - May 2014
AT&T Mobility September 2009 - January 2012
AT&T Operations December 2007 - June 2010
BellSouth Corporation January 2000 - December 2007
Skills
Wireless, Telecommunications, MPLS, VoIP, Product Management, WAN, Managed Services, Enterprise Software, ATM networks, Ethernet, Mobile Devices, Sales, Unified Communications, TCP/IP, Network Design, Sales Operations, Strategy, Solution Selling, Networking, Cloud Computing
Education
Georgia Institute of Technology 1996 — 2000
Bachelor of Science, Management and Information Systems
AT&T Services, Inc August 2013 - Present
AT&T Operations January 2009 - August 2013
AT&T Wireless (Former Cingular Wireless) April 2004 - December 2008
inCode Wireless November 2001 - April 2004
Viag Interkom November 2000 - August 2001
Nortel Dasa November 1999 - November 2000
BellSouth Mobility DCS August 1997 - November 1999
Avantel April 1996 - July 1997
IUSACEL December 1994 - March 1996
Televisa March 1994 - December 1994
Skills
Wireless, Telecommunications, Team Building, Troubleshooting, Management, High Performance Teams, Team Leadership, Engineering, Quality Assurance, Process Management, SS7 protocol, Microsoft Office, Switching, Programming, Visual Basic, Unix, Scripting, GSM, 3G wireless, Satellite Communications, Telemetry, SS7 Translations, Switching Translations, Coaching, SS7, 3G, VoIP, Integration, Program Management, Project Management, IP, Network Design, LTE, UMTS, Networking, TCP/IP, Switches, Six Sigma, Leadership, CDMA, Mobile Devices, 4G, Cellular Communications, Core Network, Computer Network..., MPLS, Network Optimization, Frame Relay, Ethernet, Mobile Communications
Education
Kennesaw State University - Michael J. Coles College of Business 2009 — 2011
Masters, Business Administration
Universidad Iberoamericana, Ciudad de México 1985 — 1990
BS, Electronic and Communications Engineering
Instituto LaSalle del Sureste 1980 — 1982
High School, Science and Mathematics
AT&T Technology Development March 2004 - Present
AT&T Operations 1990 - January 2015
Sterling Electric 1988 - 1990
McGaw 1985 - 1988
American Pharmaseal 1983 - 1985
William O'Neil 1980 - 1983
Skills
SDLC, Program Management, Vendor Management, Telecommunications, Integration, Project Management, Business Analysis, Cross-functional Team..., Project Portfolio..., Requirements Analysis, Software Project...
Education
University of San Francisco 1987 — 1999
Bachelor, Information Science
AT&T InstructorSpectrum Athletic ClubsApril 2010 - Present
AT&T Operations 2000 - Present
Spectrum Athletic Clubs 2010 - 2011
Spectrum Athletic Clubs 2010 - 2011
AT&T 1993 - 2011
AT&T Wireless 1993 - 2000
Skills
Strategic Planning, Marketing Strategy, Product Marketing, Telecommunications, Cross-functional Team..., Social Media Marketing, Marketing Communications, Marketing, Financial Analysis, Marketing Management, Team Leadership, Google Analytics, Team Building, Account Management, Marketing Research, Sales Management, Competitive Analysis
Education
Stephen F. Austin State University
Business, Management, Marketing, and Related Support Services
Energy Resource Development Inc. January 2011 - Present
AT&T March 1997 - September 2012
AT&T Operations July 2003 - July 2005
AT&T Public Communications April 2001 - July 2003
AT&T Telecom December 2000 - April 2001
AT&T Operations December 1999 - December 2000
Southwestern Bell Wireless March 1997 - December 1999
ITT Educational Services March 1996 - March 1997
Houston Cellular June 1994 - February 1997
GTE Mobilnet February 1989 - February 1990
Skills
Oil & Gas, Pricing & Finanacial..., Management, Project Management, Strategic Planning, Contract Negotiation, Microsoft Excel, Microsoft Office, IP, Telecommunications, Wireless, Team Leadership, Oil/Gas, Engineering, Customer Service, Project Planning, VoIP, Petroleum, Supervisory Skills, Energy
Education
Louisiana Tech University 1990 — 1994
Bachelor’s Degree, Electrical Engineering
ITT Technical Institute-Houston North 1986 — 1988
Associate’s Degree, Electronic Engineering Technology
Boston Festival of Indie Games June 2013 - Present
Archaeological Legacy Institute January 2011 - Present
AT&T Operations July 2008 - April 2012
AT&T January 2006 - July 2008
SBC Operations July 2003 - January 2006
SBC Operations October 2001 - July 2003
SBC Services, Inc. June 2001 - October 2001
SBC Services, Inc. October 2000 - June 2001
SBC Global Markets April 2000 - October 2000
SBC Interactive April 1999 - May 2000
Skills
Strategy, Negotiation, Strategic Partnerships, Product Management, Creative Writing, Online Gaming, Business Development, Mediation, Proposal Writing, Product Marketing, Management, Telecommunications, Leadership, Mobile Devices, Start-ups, Project Management, E-commerce, Competitive Analysis, Gaming, Video Games, Marketing, Enterprise Software, Vendor Management, CRM, Integration, Training, Product Development, Analysis, Integrated Marketing, B2B, Business Planning, Program Management, Sales Operations, Strategic Planning, Blogging, Advertising, Market Analysis, Sales, Executive Management, Entrepreneurship, Editing, Digital Media, Budgets, Publishing, Archaeology, Social Networking
Education
Harvard University
Ph.D., Anthropology
Harvard University
A.M., Anthropology
University of Kentucky
M.A., Cultural History of European Paleolithic
University of Oregon
B.A., Anthropology, Archaeology
Université Bordeaux I
Art History
AT&T Operations December 2009 - Present
AT&T 2000 - Present
AT&T Internet Services August 2003 - January 2010
SBC Internet Services August 2000 - August 2003
SBC Internet Services (Key Resources Contractor) February 2000 - August 2000
March Instruments August 1997 - February 2000
Skills
CCNA, Solaris, Veritas Storage..., Cisco Networking, VPN, Cisco Technologies, Troubleshooting, TCP/IP, Telecommunications, Linux, Firewalls, Unix, Network Administration, System Administration, Operating Systems, Networking, Hardware, MPLS, Red Hat Linux, Testing, Technical Support, Software Installation, Ethernet, T1, CentOS, VLAN, Linux System..., High Availability, IT Operations, Disaster Recovery, ATM networks, Network Security, DSL, OSPF, IP, LAN-WAN, Cisco IOS, WAN, Frame Relay, Routers, Routing, Switches, Computer Network..., DNS, Servers, Data Center
Education
Heald College 2000 — 2001
A.A.S., Advanced Networking Featuring MS W2K
Heald College 1997 — 1998
A.A.S., Computers & Electronics
AT&T Operations April 1998 - Present
BellSouth April 1995 - April 1998
BellSouth January 1990 - April 1995
Skills
Telecommunications, Project Management, Customer Service, Management, Microsoft Office, Team Leadership, Wireless, VoIP, Sales Management, Account Management, Strategic Planning, IP, Business Strategy, Mobile Devices, Sales, Program Management, Team Management, Microsoft Excel
Education
University of Alabama at Birmingham 1982 — 1986
Bachelor of Applied Science (B.A.Sc.), Electrical, Electronics and Communications Engineering, 3.0
Auburn University 1973 — 1976
Bachelor of Applied Science (B.A.Sc.), Animal Sciences, 3.0
AT&T Operations September 2010 - Present
Tan Lake September 2006 - May 2013
AT&T October 2006 - June 2008
BellSouth July 2005 - October 2006
BellSouth November 2004 - June 2005
Skills
Project Management, Six Sigma, MSOC, Leadership, Program Management, Cross-functional Team..., Process Improvement, Business Process..., Project Planning, Analysis, Team Building, Vendor Management, Integration, Visio, Management, Product Management, Training, Quality Assurance
Education
Emory University 2005 — 2007
Executive Leadership, Management
Lee University 1997 — 2001
Bachelors Degree, Pastoral Ministries
Clemson University - College of Business and Behavioral Science
Jellyfish Integrated Media January 2014 - Present
AT&T July 2012 - October 2013
AT&T June 2010 - June 2012
AT&T Operations October 2005 - June 2010
DIRECTV 1996 - 2005
Quincy Jones*David Salzman Entertainiment 1995 - 1995
ABC Childrens Programming 1992 - 1995
Skills
Strategic Partnerships, Telecommunications, Television, Mobile Devices, Vendor Management, Digital Media, Cross-functional Team..., Product Management, Wireless, Marketing, IPTV, Product Marketing, IP, Sports, Sales, Call Centers, Account Management, Customer Experience, Mobile Technology, VoIP, Broadband, CRM, Project Management, Integrated Marketing, Business Development, Go-to-market Strategy, Customer Retention, Salesforce.com, Competitive Analysis, Start-ups, Strategy, Broadcast, Social Media Marketing, Advertising, Entertainment, Management, Program Management
Education
Ashford University
BA, Organizational Management
UC Riverside
Computer Science and Ethnic Studies
AT&T January 2014 - Present
AT&T February 2012 - January 2014
AT&T August 2011 - February 2012
AT&T Operations March 2010 - August 2011
AT&T Advertising Solutions September 2009 - March 2010
AT&T Advertising Solutions November 2005 - September 2009
BellSouth Advertising and Publishing Company November 2003 - November 2005
BellSouth Telecommunications May 2001 - November 2003
BellSouth Corporation September 1999 - May 2001
McKinsey & Company August 1997 - September 1999
Skills
Competitive Analysis, Account Management, Cross-functional Team..., Telecommunications, Strategic Planning, Program Management, Salesforce.com, Sales Management, Strategy, Strategic Partnerships, Marketing Strategy, Customer Retention, New Business Development, Management, Sales Operations, Business Development, Budgets, Leadership, Sales, Change Management, Lead Generation, E-commerce, Process Improvement, Advertising, Direct Sales, Selling, Customer Service, Solution Selling, Integrated Marketing, CRM, Vendor Management, Wireless, Business Strategy, Online Advertising, Marketing, Customer Experience, Team Leadership, Human Resources, Channel, Sales Process, Mobile Devices, Team Building, Training
Education
University of Michigan - Stephen M. Ross School of Business 1995 — 1997
M.B.A., Corporate Strategy and Marketing
University of Virginia 1988 — 1992
B.A., English
AT&T Global Services January 2013 - Present
AT&T September 2011 - December 2012
AT&T Operations September 2010 - December 2012
IBM 1982 - 1998
Skills
Network Design, Managed Services, WAN, Contract Negotiation, Account Management, Networking, Integration, Telecommunications, VoIP, Strategic Partnerships, Wireless, Data Center, Cloud Computing, Vendor Management, Unified Communications
Education
University of Phoenix 1996 — 2009
BS/Business, Information Systems
Pace University 1991 — 1992
Yorktown High School 1972 — 1975
AT&T Mobility December 2012 - Present
AT&T Operations January 2010 - December 2012
AT&T Operations August 2008 - January 2010
AT&T West April 2006 - August 2008
SBC Operations August 2003 - April 2006
SBC Pacific Bell June 2001 - November 2002
Skills
Wireless, Cross-functional Team..., Program Management, Vendor Management, VoIP, Managed Services, LTE, Telecommunications, Computer Network..., Strategic Planning, Cellular Communications, CDMA, Leadership, IP
Education
University of Southern California - Marshall School of Business 1999 — 2001
MBA, Finance
University of California, Los Angeles 1994 — 1996
BS, Chemical Engineer
AT&T Home Solutions June 2010 - Present
AT&T Operations January 2005 - June 2010
SBC Internet Services May 2003 - December 2004
SBC Internet Services August 2000 - May 2003
SBC Internet Services October 1999 - August 2000
SBC Internet Services April 1997 - October 1999
MacFadden & Associates August 1995 - April 1997
Skills
Telecommunications, Mobile Devices, Product Management, Vendor Management, Cross-functional Team..., Program Management, Business Analysis, Team Leadership, Team Building, Competitive Analysis
Education
Drexel University 1988 — 1990
M.S, Information Studies
Temple University 1985 — 1988
B.A., History
Sparrows Point High School 1979 — 1982
Diploma
JMW Marketing LLC December 2010 - Present
J & S Consulting October 2010 - Present
AT&T Operations February 2008 - November 2010
Skills
Account Management, Sales Management, Online Advertising, Marketing Strategy, SEO, SEM, Email Marketing, Strategic Planning
Education
Fordham University - Graduate School of Business Administration 1975 — 1978
Master of Business Administration (M.B.A.), Finance, General
New York University 1958 — 1962
Bachelor of Arts (B.A.), Political Science and Government
AT&T Operations December 2003 - Present
Education
Park University 1998 — 2003
Bachelor of Science (B.S.), Business Management/CIS, Summa Cum Laude
AT&T September 2015 - Present
Independent Contractor November 2014 - April 2015
AT&T Operations January 2008 - December 2013
AT&T February 2005 - December 2007
SBC Communications September 2003 - January 2005
Southwestern Bell Telephone Company January 1998 - August 2003
Skills
Product Management, Sales Operations, Management, Solution Selling, Leadership, Direct Sales, Contract Negotiation, Telecommunications, Strategic Partnerships, Proposal Writing, Sales Process, Project Management, Program Management, Key Account Management, Managed Services, Cloud Computing, Negotiation, Analysis, Cross-functional Team..., Selling, Sales, Vendor Management, Contract Management, Wireless, Process Improvement, Contract Negotiations, Consultative Selling, Contract Development, Telecommunications..., Call Centers, Unified Communications, SaaS
Education
University of Missouri-Columbia 1975 — 1979
Bachelor of Science, Business Administration
Rosary
JMA Solutions February 2012 - October 2012
Charter Communications April 2008 - September 2011
AT&T Operations December 2003 - November 2007
Alzheimer’s Association January 2003 - December 2003
Pro Temps Temporary Service November 2002 - March 2003
Harris Publishing February 2000 - August 2002
Education
Moberly Area Community College