Brighthouse Networks
Industry: Telecom company
DescriptionBright House Networks, LLC was an American telecom company. Prior to its purchase by Charter Communications, it was the tenth-largest multichannel video service provider and the 6th largest cable internet provider in the United States. The company served more than 2.2 million customers. Customer service: 1 (855) 222-0102 Headquarters: Syracuse, NY CEO: Steve Miron (2011–) Founded: 2003 Parent organizations: Charter Communications, Advance Publications, Charter Communications Operating LLC Subsidiaries: Bright House Networks Information Services (California), LLC,
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Brighthouse Networks Employees
Brighthouse Networks November 2006 - Present
Skills
Microsoft Excel, Microsoft Office, Troubleshooting, Customer Service, Telecommunications, Call Centers, Account Management, Computer Hardware, Customer Satisfaction, Networking, Software Documentation, System Administration, Team Leadership, Windows, Technical Support, VoIP, Wireless, Project Management, Team Management, Leadership, Training, Team Building, Sales
Education
ITT Technical Institute-Bessemer 2002 — 2004
Associate's degree, Electrical, Electronics and Communications Engineering
WellCare Health Plans February 2013 - Present
Brighthouse Networks 2005 - February 2013
Equifax June 1999 - May 2005
Skills
Networking, System..., programming, linux, Red Hat Linux, Linux System..., cisco, network security, hacking, Network Security, TCP/IP, Cisco Technologies, Linux, Programming, Servers, DHCP, VMware, WAN, Networking, Software Installation, Cisco ASA, Disaster Recovery, Unix, Microsoft SQL Server, IT Management, Network Administration
Education
St. Petersburg College 1999 — 2002
Associate of Arts (AA), Computer Science
Verizon Wireless October 2014 - Present
NCR/RADIANT SYSTEMS May 2014 - August 2014
IBM March 2013 - March 2014
Manheim 2012 - 2013
Brighthouse networks August 2010 - July 2011
Comcast Cable February 2007 - August 2010
Skills
Call Centers, Customer Experience, Customer Retention, Management, Networking, Sales, Technical Support, Customer Service, Problem Solving, Customer Satisfaction, Hardware, VoIP, Troubleshooting, Microsoft Office, Team Leadership, Training, Account Management, Telecommunications, Outlook, Data Entry, Strategic Planning, Leadership, Team Building, Social Media
Education
Strayer University 2015 — 2019
Bachelor of Business Administration (B.B.A.)
Tucker High School 1999 — 2002
High School Diploma
Beachfront Media 2014 - 2014
Brighthouse Networks 2013 - 2014
Private Family 2011 - 2013
Buffalo Wild Wings 2008 - 2011
Skills
Business Development, Technical Support, Sales, Online Marketing, Digital Marketing, Technical Leadership, Social Media Marketing, Social Media, Social Networking, Social Media Measurement, LinkedIn, CPM Scheduling, CPMS, Copywriting, Direct Sales, Sales Process, Product Marketing, Product Lifecycle..., Product Launch Events, Increased Profitability, Revenue, Generating Revenue, Business Relationship..., Business Partner..., Pricing Strategy, Customer Acquisition, Customer Oriented, CRM, New Business Development, Customer Service
Education
Florida College of Natural Health-Maitland 2012 — 2014
Technical Degree, Paramedical Esthiology
University of Louisville 2005 — 2007
Associate of Arts (AA), American Sign Language
UPARC, Inc. April 2011 - Present
UPARC, Inc. July 2003 - April 2011
Brighthouse Networks June 1995 - January 2001
Education
Boston College 1993 — 1995
Bachelor's degree, Mass Communication/Media Studies
University of Virginia 1991 — 1993
Communication and Media Studies
Dimension Data October 2014 - Present
Optum Health Consumer Sales and Service January 2014 - October 2014
Optum Health Consumer Sales and Service April 2013 - January 2014
Dimension Data 2014 - 2014
Optum Health Consumer Sales and Service October 2012 - April 2013
Windstream Communications June 2010 - August 2012
Windstream Communications September 2008 - June 2010
Brighthouse Networks January 2008 - September 2008
FDN Communications 2000 - 2007
Skills
Co-location, MPLS, SIP Trunking, T1, PRI, VoIP, Hosted Services, Telecommunications, Long Distance, Unified Communications, Managed Services, Telephony, Call Center, SQL, Quality Assurance, Training, Operations Management, Sales Management, Salesforce.com, DocuSign, Avaya, NICE Analyzer, Witness, Licensed Life & Health..., Healthcare Management, Sales Operations, Ethernet, Account Management, Call Centers, Selling, Solution Selling, Sales, IP, Management, Mobile Devices, Direct Sales, Cloud Computing, Team Building, Networking, Network Design, Strategy, Project Management, Integration, Wireless, Customer Experience, SIP, Business Development, Customer Retention, Data Center, Sales Process
Education
Centre College 1996 — 2000
Bachelor of Science, Biochemistry and Molecular Biology
Farragut High School 1995 — 1996
High School Diploma, High school
Brighthouse Networks April 2015 - Present
Coyote Logistics May 2014 - April 2015
FOX 61 News November 2013 - April 2014
Comcast Cable 2010 - 2013
Skills
Direct Sales, Telecommunications, Solution Selling, Cold Calling, Customer Retention, Salesforce.com, Account Management, Sales Process, Wireless, Call Center, B2B, Sales Operations, Customer Service, Lead Generation, New Business Development, Networking, Sales, Selling, Sales Management, Call Centers, Advertising
Education
The University of Tennessee at Chattanooga 2012 — 2012
Chattanooga State University 2011 — 2011
Business Management
Seminole State College of Florida August 2014 - Present
Rasmussen College September 2009 - April 2015
Bright House Networks March 2014 - June 2014
Florida Virtual School April 2013 - May 2013
Florida Technical College January 2013 - March 2013
TEKsystems October 2012 - December 2012
ITT Technical Institute December 2011 - December 2012
Rasmussen College September 2009 - February 2012
Brighthouse Networks 2008 - 2009
SanDisk April 2006 - February 2007
Skills
CompTIA, A+, Microsoft Certified..., Adult Education, Instructional Design, E-Learning, Higher Education, Distance Learning, Teaching, A+ Certified, Curriculum Development, Classroom, Staff Development, Curriculum Design, Instructional Technology, Courses, CompTIA Network+, Windows 7, Campus, Computer Hardware, Training, Admissions, Technical Support, Troubleshooting, Software Documentation, Education, Employee Training, SSD, Windows, Software Development, Instructor-led Training, Networking, Wireless Networking, Windows 8, Microsoft Exchange, Active Directory, Linux, Mac OS, ITIL Process..., ASP.NET, TCP/IP, Information Security, Servers, Citrix Xen, Printers, Mobile Platforms, System Administration, Computer Security, Network Administration, Network Security
Education
Capella University 2012 — 2016
Doctor of Information Security, Computer and Information Systems Security/Information Assurance, 3.93 GPA
Keller Graduate School of Management of DeVry University 2008 — 2010
MS In Network Communications Management, Networking
Keller Graduate School of Management of DeVry University 2008 — 2010
MS in Information Systems Management, IS w/ concentration in Information Security
Westwood College of Technology 2005 — 2007
BS In Game Software Engineering, Software Engineering
Brighthouse Networks July 2012 - Present
Comcast Cable August 2011 - July 2012
Skills
Team Leadership, Team Building, Leadership Development, Forecasting, Mentoring, Microsoft Word, Microsoft Excel, Customer Service, Telecommunications, Training, Troubleshooting, Process Improvement, Customer Satisfaction, Vendor Management, Cross-functional Team..., Call Centers, Customer Experience, VoIP, Account Management
Education
University of Phoenix 2007 — 2011
BSBM, Business Management
University of Phoenix-Atlanta Campus 2007 — 2011
BSBM, Business Administration and Management, General
Brighthouse Networks August 2003 - Present
Robert Half Technology 1999 - 2001
Skills
Telecommunications, Managed Services, Long Distance, VoIP, Metro Ethernet, MPLS, Co-location, Management, Direct Sales, Solution Selling, Account Management, Leadership, Sales Management, Networking, Wireless, Sales, Start-ups, Recruiting, Broadband, Sales Operations, Ethernet, WAN, Selling, Strategy, Fiber Optics, SIP Trunking, Routers, T1, Telephony, PRI, Unified Communications, Cisco Technologies, Wireless Networking, Call Centers, Sales Process, IP, Hosted Services, Optical Fiber, Network Design, Avaya, Customer Retention, LAN-WAN, Team Management, Computer Network..., Network Engineering
Education
University of New Orleans 1989 — 1994
Mass Comm, Mass Communication/Media Studies
University of New Orleans 1989 — 1994
Mass Communication/Media Studies
Hendrick Automotive Group July 2015 - Present
Charter Communications February 2014 - June 2015
Brighthouse Networks April 2012 - July 2013
AT&T November 2000 - September 2011
Skills
Microsoft Office, PowerPoint, Access, Customer Service, Cisco Technologies, Microsoft Excel, Troubleshooting, Social Networking, VoIP, Sales, Customer Satisfaction, Computer Hardware, Technical Support, Call Centers, Networking, Telecommunications, Leadership
Education
Jefferson State Community College 2010 — 2013
Associate's degree, Computer Science
Erwin High School
Broadband Networks/Omnicity April 2013 - February 2014
Cable ONE June 2011 - April 2012
Time Warner Cable 1980 - 2011
Time Warner Cable 1980 - 2011
Time Warner Cable 1980 - 2011
Bright House Networks May 2000 - March 2010
BrightHouse Networks January 2000 - January 2010
Time Warner Cable January 1998 - January 2000
Paragon Cable, Southwest Division January 1988 - January 1998
Paragon Cable 1988 - 1998
Skills
Strategy, Business Development, Process Improvement, Start-ups, Employee Engagement, Executive Management, Strategic Planning, Leadership, Management, Training, Mergers & Acquisitions, Analysis, Entrepreneurship, Business Planning, Team Building, Forecasting, Marketing, Telecommunications, Team Leadership, Budgets, Call Centers, Customer Service, Contract Negotiation, Negotiation, Business Strategy, Operations Management, Sales Operations, Marketing Strategy, Integration, Sales, Financial Analysis, Program Management, Strategic Partnerships, Cross-functional Team..., Vendor Management, Competitive Analysis, Product Management, Networking
Education
IFREC (Institute of Florida Real Estate Careers) 2014 — 2020
Real Estate, Successful Completion
West Volusia County Board of Realtors 2014 — 2015
Real Estate Marketing Analysis and Property Valuation, Successful Completion
Harvard University 2008 — 2008
Telecommunications Management, Successful Completion Certificate
Downing College, Cambridge University 1987 — 1987
Law, Successful Completion Certificate
The University of Memphis 1974 — 1979
B.A., Political Science
Indiana Commission for Continuing Legal Education
Certificate, Civil Mediation
The University of Memphis
Graduate coursework, public administration
The University of Memphis
B.A, Political Science
Association for Computing Machinery, USF Student Chapter January 2014 - Present
J.P. Morgan June 2015 - August 2015
Brighthouse Networks May 2014 - August 2014
Lowry Park Zoo February 2013 - May 2014
Skills
C#, Java, ASP.NET, SQL, PL/SQL, C++, Android Development, Visual Studio, Object Oriented Design, HTML, Microsoft SQL Server, Oracle Database, Web Development, Programming, Databases, Leadership, Web Applications, Microsoft Office, Windows, Microsoft Excel, PowerPoint, Software Development, Public Speaking, Python, C, Database Design, JavaScript, Github, Android, Android SDK
Education
University of South Florida 2011 — 2015
Bachelor's Degree, Computer Science, (Aug. 2015) Overall GPA: 3.22
honeywell security group January 2011 - Present
Motorola Inc. February 2007 - December 2010
Brighthouse Networks 2006 - 2007
Conexant 2005 - 2006
TriQuint Semiconductor 2000 - 2005
Skills
RF, Spectrum Analyzer, Wireless, WiFi, Microwave, RF Engineering, Analog, Agilent ADS, CDMA, WCDMA, Bluetooth, IEEE 802.11, OFDM, Antennas, WLAN, PCB design, Network Analyzer, Simulations
Education
University of Central Florida 1997 — 2000
Master's degree, RF and Microwave Communications
Univision Communications Inc. June 2015 - Present
Brighthouse Networks January 2013 - May 2015
Entravision Communications May 2011 - November 2012
Telemundo Orlando August 2007 - May 2011
Skills
Broadcast, Broadcast Journalism, Television, ENPS, Broadcast Television, Final Cut Pro, Radio, Journalism, Video, Video Editing, Avid, Video Production, Editing
Education
University of Central Florida 2007 — 2011
Bachelor of Arts (BA), Radio and Television
Brighthouse Networks February 1998 - Present
Xerox January 1984 - April 1994
American Totalisator April 1980 - September 1983
Education
Nassau Community College 1976 — 1978
Criminal Justice/Police Science
nassau county boces 1972 — 1974
diploma, Electrician
Summit Broadband October 2014 - Present
Brighthouse Networks February 2007 - September 2014
Halcyon Underwriters, Inc. 2007 - 2007
Risk Transfer Insurance Management Ltd 2005 - 2007
CNA Insurance 1999 - 2005
Nationwide Insurance 1994 - 1999
Wausau Insurance 1993 - 1994
Nationwide Insurance 1990 - 1993
Skills
Commercial Underwriting, Networking, Wireless Networking, Wireless Security, Windows Vista, Windows 7, Linksys, Motorola Hardware, Router Configuration, Call Center, Underwriting, Customer Service, Insurance, Troubleshooting, New Business Development, Program Management, Marketing, Project Management, Process Improvement, Risk Management, Selling, Customer Retention, Customer Satisfaction, Leadership, Computer Network..., Technical Support, Telephony, Management, Sales Operations, TCP/IP, Business Intelligence, Vendor Management, Ethernet, Call Centers, Software Documentation, VoIP, Access, Customer Experience, DOCSIS, Direct Sales, LAN-WAN, Metro Ethernet, Routers, Salesforce.com, Switches, T1, Telecommunications, Training, WAN, Broadband
Education
University of San Francisco 1997 — 1999
BS, Organizational Behaviour
Boise State University 1976 — 1979
Computer Science
Daytona Beach News-Journal March 2015 - Present
Brighthouse Networks December 2012 - November 2014
Orlando Sentinel March 2010 - December 2012
Bonnier Publications February 2008 - June 2009
Dominion Enterprises February 2006 - February 2008
Orlando Sentinel February 1990 - February 2005
Skills
Selling Skills, Advertising, Customer Retention, Sales, Account Management, Newspapers, Marketing, Lead Generation, Customer Service, Advertising Sales, Sales Presentations, Magazines, Sales Management, Selling, Integrated Marketing, Salesforce.com, Cold Calling, Time Management, Mobile Marketing, Direct Mail, Sales Operations, Sales Process, Email Marketing, Online Advertising, Digital Media, Creative Direction, Social Media Marketing, Networking, New Business Development, Budgets, CRM, Marketing Strategy, Digital Marketing, B2B, Leadership, Direct Marketing, Interactive Marketing, Online Marketing, Media Planning, Mobile Advertising, Marketing Communications, Media Buying, Copywriting, Social Networking, SEO, Trade Shows, Market Planning, Digital Strategy, Facebook, SEM
Education
University of Florida 1984 — 1988
Bachelor's, Advertising
Brighthouse Networks September 2014 - Present
Sprint July 2012 - September 2014
Cincinnati Bell July 2008 - January 2011
Macy's Credit and Customer Service May 2005 - July 2007
VITAS Healthcare June 2002 - July 2004
Skills
Customer Service, Customer Satisfaction, Customer Retention, Technical Support, Billing Process, Client Relations Skills, Medical Billing, Medical Coding, Account Management, Call Centers, Direct Sales, Salesforce.com, Telecommunications, Wireless, Sales
Education
Daytona State College
VA HOSPITAL November 2014 - Present
BHN October 2006 - July 2013
Brighthouse Networks February 2003 - October 2006
Bright House Networks December 1997 - February 2003
Sunglass Hut July 1996 - December 1997
Holiday Inn Express April 1995 - December 1997
Skills
Call Center, Workforce Management, Escalation, Customer Satisfaction, Technical Support, Troubleshooting, Customer Service, Telecommunications, ACD, Avaya, Call Centers, Telephony, Networking, Customer Experience, VoIP, Computer Hardware, Human Resources, Customer Retention, Broadband, Wireless
Education
Huntingdon College 2010 — 2012
Bachelor of Science Degree, Business Management, 3.207
Lawson State community College 1991 — 1994
Associate of Science (A.S.), Business Administration and Management, General, 3.0
Carver High School 1987 — 1991
General Diploma
L-3 Communications March 2013 - March 2014
Verizon Wireless November 2012 - February 2013
Macy's Credit Card Granting September 2012 - November 2012
Brighthouse Networks 2010 - 2012
Stream Global Services February 2008 - November 2009
Skills
Wireless Networking, Information Technology, Network Administration, LAN-WAN, Local Area Network, Active Directory, Integration, Technical Support
Education
ITT Technical Institute-Tampa 2007 — 2010
Associate's degree, Computer Science
Hillsborough Community College 2005 — 2007
Associate's degree
Residence at Timber Pines January 2012 - Present
Brighthouse Networks January 2002 - November 2008
Education
University of Central Florida 1997 — 2001
BSBA, Marketing
Valencia Community College 1995 — 1997
AA
Intelliswift Software, Inc. September 2014 - January 2015
ProSys Information Systems July 2014 - September 2014
Centers for Disease Control and Prevention October 2013 - July 2014
SunTrust Bank May 2013 - August 2013
Cox Communications August 2012 - May 2013
TMX Finance May 2012 - August 2012
CNN November 2011 - May 2012
Cisco Systems July 2007 - September 2011
Cisco July 2007 - September 2009
BrightHouse Networks 2001 - 2007
Skills
Program Management, Team Leadership, Process Improvement, Strategic Planning, Integration, Video, Operations Management, Business Strategy, Management, Strategy, IPTV, Telecommunications, Quality Assurance, VOD, Security, SDLC, Network Engineering, IP, TCP/IP, Cisco Technologies, Product Management, Business Process..., Agile Methodologies, Networking, Business Analysis, Network Design, Cross-functional Team..., Enterprise Architecture, Testing, Routing, Project Management, Product Development, Analysis, Training, Switches, Enterprise Software, Data Center, Wireless, Unix, MS Project, SharePoint, PMP, Change Management, Requirements Analysis, Business Process..., Strategy Development, Business Management, PMO, CRM, Vendor Management
Education
University of California, Los Angeles 1994 — 1999
BA, ENGLISH, Film&Television
Brighthouse Networks August 2011 - Present
Fry Hammond Barr December 2008 - August 2011
Nth Degree Design & Visual FX September 2007 - October 2008
Disney Parks and Resorts 1999 - 2007
Empire Video 1995 - 1998
Foote Cone and Belding 1980 - 1995
Skills
Creative Direction, Video, Film, Interactive Marketing, Television, Integrated Marketing, Advertising, Digital Marketing, Broadcast, Interactive Advertising, Radio, Digital Media, Marketing, Digital Strategy, Copywriting
Education
Yale University 1974 — 1978
Bachelor of Arts (B.A.), American Studies
New York University 1979 — 1980
M.A., Communications
Farmingdale High School
Brighthouse Networks September 2009 - Present
Farpoint Media, LLC 2007 - Present
CareMedic Systems June 2005 - September 2008
NightGig Studios March 2001 - 2008
IC Intracom 2004 - 2005
EMC 2001 - 2003
EMC March 2001 - November 2002
United States Navy February 1991 - February 2001
Skills
Graphic Design, Unix, Technical Support, Social Networking, Management, WordPress, Linux, System Administration, Troubleshooting, Blogging, Training, Creative Writing, Photoshop, Audio Editing, Microsoft Office, Web Design, Software Documentation, Networking, Adobe Creative Suite
Education
St. Petersburg College 2004 — 2008
None, liberal Arts
Saint Leo University 1994 — 1995
none, Liberal Arts
Tidewater Community College 1993 — 1995
none, Liberal Arts
Stetson University 1987 — 1989
None, Liberal Arts
WellCare Health Plans, Inc. / Veredus November 2009 - Present
PricewaterhouseCoopers LLP November 2006 - June 2009
BrightHouse Networks December 2005 - November 2006
Verizon December 2004 - December 2005
Cryo-Cell International January 2002 - November 2004
Accenture, LLP January 1998 - August 2001
APM Technologies, Inc April 1996 - October 1997
Skills
PMP, Project Management, Project Delivery, Software Project..., Project Portfolio..., MS Project, Project Planning, SDLC, Risk Management, CRM, Requirements Analysis, Visio, Integration, PMO, Strategy, Agile Methodologies, Management, Software Documentation
Education
University of Rochester - Simon Business School 1992 — 1995
MBA, Information Systems, Organizations & Markets
University of Vermont 1981 — 1985
BS, Recreation Business Manageemnt & Tourism
Keller Williams Realty South Tampa July 2014 - Present
Dunne Development Group December 2013 - Present
Brighthouse Networks July 1993 - June 2014
Skills
Real Estate, Real Estate Development, Media Buying, Advertising Sales, Media Planning, Advertising, Online Advertising, Digital Media, Mobile Marketing, Integrated Marketing, Relationship Marketing, Direct Marketing, Marketing Strategy, Account Management, Marketing, Lead Generation, Email Marketing, Digital Marketing, Online Marketing, Sponsorship, SEM, Social Media Marketing, B2B, Copywriting, Marketing Communications
Education
University of Florida 1977 — 1980
Bachelor of Science, Broadcast Journalism, College of Journalism and Communications
Wells Fargo 2012 - 2013
Hilton Grand Vacations 2007 - 2012
Brighthouse Networks 2003 - 2007
Skills
Sales, Management, Direct Sales, Marketing, Customer Service, Hospitality, Social Media Marketing, Marketing Strategy, Resorts, Event Management, Social Media, Event Planning
Education
Embry-Riddle Aeronautical University 1997 — 1999
B.S., (Aviation) Business Management
ENVIRONMENTAL CONSULTING & DESIGN, INC July 2005 - December 2014
University of Florida December 2003 - May 2005
BRIGHTHOUSE NETWORKS January 2000 - April 2003
BRIGHTHOUSE NETWORKS October 1995 - January 2000
Skills
Databases, Microsoft Office, Access, Word, Excel, Administration, PowerPoint, Analysis, Photoshop, Adobe Acrobat, Supervisory Skills, Teamwork, Windows, Data Analysis, Adobe Creative Suite, GIS, Data Mapping, Spatial Analysis, Spatial Databases, Spatial Modeling, Technical Writing, Microsoft Excel, Microsoft Word, Wetlands, Environmental Impact..., Hydrology, Natural Resource..., Environmental Consulting, Geography, Sampling, ArcGIS, Water Resources, ERDAS Imagine, Soil Sampling, Environmental Permitting, Water Quality, Urban Planning, Data Collection, System Administration, Environmental Awareness, Remote Sensing, Land Use Planning, GPS, Environmental Science, ESRI, NEPA, Groundwater, Ecology, Biodiversity, Stormwater Management
Education
University of Florida
Bachelor of Science, Forest Resources and Conservation
Seminole State College of Florida
Associate of Arts
HS Diploma Oviedo High School
McDowell High School
Our Lady of Peace
City of Orlando October 2010 - Present
Apple August 2013 - February 2014
Bright House Networks June 2010 - October 2010
Brighthouse Networks June 2010 - October 2010
NuVox July 2009 - January 2010
Nuvox Communication July 2009 - January 2010
AT&T Mobility October 2007 - November 2008
Skills
Bilingual, Diversity, Innovation, VoIP, Windows, Cisco, WAN, Administration, Access, LAN/WAN, Customer Service, MPLS, Customer Satisfaction, Telecommunications, Network Operations, Switches, Routers, Microsoft Office, Requirements Analysis, Cabling, Network Design, PBX, Telephony, Customer Relations, Ethernet, IP, Software Documentation, Troubleshooting, Management, Windows 7, Training, Active Directory, Hardware, Windows XP, TCP/IP, Operating Systems, Analysis
Education
University of Phoenix 2009 — 2011
MBA, Master in Business Administration
University of Phoenix 2009 — 2011
2011 M.B.A Master; 2009 B. A, Business Administration; Computerized Information Technology
Universidad del Turabo 2004 — 2009
BA, Information Technology System
Endeavor Telecom April 2014 - Present
Greene Resources May 2013 - November 2013
Williams-Sonoma, Inc. September 2012 - March 2013
CSI America April 2008 - September 2009
Southern Diversified Technologies January 2007 - March 2008
Nicholson Petroleum Maintenance, Inc. July 2006 - December 2006
Brighthouse Networks February 2006 - April 2006
SmartSource-Inc November 2005 - November 2005
Treasure Island Job Corps November 2004 - November 2005
Consultant Specialists Inc. October 2005 - October 2005
Skills
Premise Wiring, Telecommunications, Writing, Printers, Desktop Computers, Computer Repair, Linux, Mac OS X, OS X, Software Installation, Laptops
Education
Bakersfield College 2010 — 2012
Transfer
Treasure Island Job Corps 2005 — 2005
Vocational
Ealy Enterprises January 2010 - Present
BrightHouse Networks October 2005 - October 2009
Skills
Entrepreneurship, Small Business, Coaching, E-commerce, Nutrition, Personal Development, Team Building, Wellness, Marketing, Social Networking, Online Marketing, Fitness, Leadership Development, Social Media, Strategic Planning, Management Consulting, Organizational..., Business Strategy, Business Planning, Leadership, New Business Development, Public Speaking, Training, Wellness Coaching, Public Relations, Start-ups, Marketing Strategy, Executive Coaching
Education
Simon Fraser University 1990 — 1992
Business Administration
University of Central Florida, Electric Vehicle Transportation Center June 2014 - Present
Project Management Institute-Space Coast December 2013 - Present
Encompass Digital Media April 2012 - July 2012
Florida Solar Energy Research and Education Foundation September 2007 - September 2010
Brighthouse Networks March 1997 - October 2007
Time Warner Cable March 1993 - March 1997
Time Warner Cable June 1987 - March 1993
Skills
Budgeting, Telecommunications, Customer Service, Call Center, Fiber Optics, Telephony, Cisco, Integration, Executive Management, Strategic Planning, Business Strategy, Business Planning, Microsoft Office, Organizational..., VoIP, IP, Wireless, Network Operations, Network Design, Customer Relations, WAN, Network Administration, Network Engineering, DWDM, Problem Solving, Ethernet, Routers, Computer Network..., Call Centers, Managed Services, Cisco Technologies, Budgets, Broadband, Networking, Management, DOCSIS, TCP/IP, Troubleshooting, Project Management, Project Planning, LAN-WAN, MPLS, Optical Fiber
Education
University of Florida
BS, Broadcast engineering and production
brighthouse networks March 2006 - Present
WorldVentures 2008 - 2009
harrison memorial hospital 2002 - 2003
seafarers international union December 1999 - November 2002
shared medical systems 1989 - 1998
shared medical systems 1989 - 1998
air land sea travel 1986 - 1998
Education
Coleman College 1981 — 1982
certificate in electronics, computer electronics
Dillard's Inc. April 2015 - Present
CGS (Computer Generated Solutions) May 2015 - Present
Robert Half Technology October 2014 - Present
NetWolves May 2014 - October 2014
One Touch Direct November 2011 - May 2014
Interactive Contact Solutions January 2012 - November 2012
JPMorgan Chase May 2012 - September 2012
Stream Global Services November 2011 - January 2012
Brighthouse Networks November 2004 - December 2009
Bank of America, SA Computers December 2007 - June 2008
Skills
Switches, Hardware, Firewalls, Active Directory, Technical Support, Windows Server, XP, DHCP, Routers, DNS, Hardware Support, Laptops, Operating Systems, Computer Hardware, Software Installation, Remote Desktop, Information Technology, Troubleshooting, Windows 7, WAN, CCNA, Network Administration, Help Desk Support, Networking, VPN, Servers, Microsoft Exchange, Disaster Recovery, Blackberry Enterprise..., Windows XP, Network Security, TCP/IP, VMware, System Administration, Virtualization, IIS
Education
Clark Atlanta University 1974 — 1976
Mathematics, 3.8
Tech Sherpas Educational Center 2005 — 2007
Certification MCSA, Microsoft Systems Administrator
Tech Skills , Tampa, Fl 2009 — 2011
CERTIFICATION, Cisco - CCNA
New Horizons Education Center 2007 — 2008
Certification Comp Tia A+ and Security +, Microsoft Systems Administrator
Advantage Resourcing - Technical Staffing May 2012 - October 2014
Barrister Global Services Network May 2011 - June 2012
Brighthouse Networks April 2010 - November 2011
KBR, Inc. February 2010 - August 2010
Sarcom October 2009 - February 2010
ECCO Select August 2009 - February 2010
AT&T September 2008 - July 2009
KBR, Inc. January 2004 - September 2005
Jones College March 2001 - January 2002
Skills
Cable Modems, Microsoft Technologies, Wireless Networking, Network Operations, Corel Office, Broadband Networks, Computer Hardware..., Hardware/Software..., Cisco Routers, Subnetting, Routing Protocols, Windows 7, Mac OS X, Help Desk Support, Field Installation, Laser Printers, Xerox Printers, Cisco WAN, Router Configuration, Cisco IOS, Cisco Technologies, Microsoft Office, Computer Network..., Servers, CCNA, Troubleshooting, Active Directory, Linux, Technology, Network Administration, OS X, Operating Systems, Software Installation, Network Security, Technical Support, Security, Routers, Computer Hardware, Field Supervision, Disaster Recovery, Support Center, VPN, Networking, XP, LAN-WAN, Printers, Wireless, Computer Security, Firewalls, Switches
Education
American Business & Technology University 2012 — 2013
Technical Diploma, Network Administration and Security
Ivy Tech Community College 2012 — 2012
Cisco Networking Academy CCNA
Jones College 2001 — 2002
Completion in progress., Business/Legal, 4.0
Craven Community College 1987 — 1987
Certificate, Computer Technician
Central Piedmont Community College 1982 — 1984
A.A.S., Criminal Justice
Maple Street April 2013 - Present
SunTrust Bank 2010 - October 2012
Valencia & UCF 2008 - 2012
Brighthouse Networks 2005 - 2007
Skills
Leadership, Risk Management, Vendor Management, Contract Management, Fraud Detection, Banking, Data Analysis, Customer Satisfaction
Education
University of Central Florida 2010 — 2012
Bachelor's degree, Political Science and Government
Valencia Community College 2008 — 2010
Associate of Arts (A.A.), General Studies
Bright House Networks July 1992 - Present
Brighthouse Networks July 1992 - Present
Fox Jewelers January 1984 - July 1990
Skills
Project Management, Telecommunications, Call Centers, Managerial Skills, Accounting and..., Customer Service, Management, Troubleshooting, VoIP, Account Management, Team Leadership, Vendor Management, Broadband, IP
Education
Central Michigan University 1984 — 1987
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
National Diamond Institute of America - Certified Diamontologist 1985 — 1986
Certified Diamontologist, Diamond Purchasing, Grading and Insurance paperwork
24/7, Inc April 2013 - Present
Enkata October 2011 - April 2013
UTOPY (acquired by Genesys) April 2010 - October 2011
eLoyalty (acquired by TeleTech) September 2008 - February 2010
BrightHouse Networks January 2006 - September 2008
Lowe's Home Improvement June 2004 - January 2006
University of Florida May 2001 - June 2004
LucasArts May 2003 - August 2003
Skills
PMBOK, Scrum, Agile, IVR, Nuance, C#, C++, Java, Speech Recognition, Speech Analytics, Green Belt, MBA, SaaS, Cloud Applications, Cloud Computing, Big Data, Data Analysis, Software Project..., Agile Methodologies, Project Management, Unix, Product Management, Pre-sales, Enterprise Software, Call Centers
Education
University of Central Florida 2008 — 2010
MBA, Business, 4.0
University of Florida 2000 — 2004
BA, Business CS
Brighthouse Networks March 2011 - Present
Skills
Customer Service, Sales, Customer Satisfaction, Telecommunications, Microsoft Office, Account Management, Team Leadership, Troubleshooting, Networking, Wireless, Sales Operations, Project Management, Military Experience
Education
University of Phoenix 2007 — 2009
Bachelor of Science (B.S.), Psychology, 2.70
Seminole State College of Florida 2006 — 2007
Associate’s Degree, General Studies AA
Valencia Community College 2003 — 2005
General Studies, 2.5
Walt Disney World January 2015 - Present
Walt Disney World August 2012 - January 2015
Walt Disney World June 2000 - August 2012
Northrop Grumman Corporation April 2007 - May 2012
Brighthouse Networks January 2005 - April 2007
Skills
Leadership, Microsoft Office, Troubleshooting, PowerPoint, Laser, Telecommunications, Laser Safety, Process Safety, Training, Microsoft Word, Microsoft Excel, Quality Control, Transmission Lines, Communication, Aviation, Information Systems, Information Security, Business Ethics, Manufacturing, Customer Support, Root Cause Analysis, Program Management, Event Planning, Electronics, Optical Devices, Failure Analysis, Fiber Optics, Data Analysis, Project Management, CPR Certified, Food Safety, Industrial Hygiene, Management, Social Media, Customer Service, DoD, Databases, Fall Protection, Electrical Engineering, Test Equipment, Aerospace, Systems Engineering, Ergonomics, Safety Management..., Construction Safety, Hospitality, Social Networking, Disaster Recovery, OSHA Record Keeping, Strategic Planning
Education
Embry-Riddle Aeronautical University 2014 — 2016
Master of Science (MS), Occupational Safety and Health Management, A
Embry-Riddle Aeronautical University-Worldwide 2011 — 2014
Bachelor of Science (BS), Technical Management
Valencia College 2000 — 2005
Associate of Science (A.S.), Electrical and Electronics Engineering
Brighthouse Networks February 2002 - March 2012
Time Warner Entertainment/Advance Newhouse October 1999 - February 2002
Time Warner Cable March 1996 - October 1999
Jones Spacelink April 1993 - March 1996
Jones Intercable April 1986 - April 1993
US Army January 1970 - January 1986
Skills
Telecommunications, Customer Satisfaction, Team Building, Call Centers, Vendor Management, Team Leadership, Process Improvement, Troubleshooting, VoIP, Program Management, Management, Customer Service, Broadband, Project Management, Strategic Planning
Education
Defense Language Institute 1981 — 1982
Associate of Science (A.S.), Eastern European Studies, A
Oasis Advantage May 2015 - Present
Express Scripts January 2012 - May 2015
Convergys February 2011 - January 2012
Kaplan University November 2009 - December 2010
Liberty Mutual Insurance March 2009 - November 2009
JPMorgan Chase 2005 - 2009
Brighthouse Networks 2004 - 2005
Skills
Cross-functional Team..., Mentoring, Management, Call Center, Leadership, Recruiting, Training, Talent Acquisition, Team Leadership, Talent Management, Project Management, Sales Management, Call Centers, Customer Satisfaction, Product Management, Strategy, Coaching, Process Improvement, Change Management, Strategic Planning, Sales, Business Process..., Team Building, Insurance, Contract Negotiation, Analytical Chemistry, Chemistry, Performance Management, Customer Service, CRM, Forecasting, Business Development, Analysis, Vendor Management, Operations Management, Marketing Strategy, Telecommunications, B2B, Employee Engagement, Customer Experience, Customer Retention, Account Management, Hiring, Healthcare, Leadership Development, Outsourcing, Business Analysis, Team Management, Employee Training, Program Management
Education
Belhaven College 2005 — 2007
MBA, Business Administration and Leadership
Purdue University
Post graduate work
UPR
B.S., Chemistry
Brownell Travel February 2005 - Present
Brighthouse Networks 2001 - 2004
Cygnus Business Media 1999 - 2002
Vulcan Publications 1998 - 2002
Vulcan Publications 1999 - 2001
Skills
Event Management, Leisure Travel, Event Planning, Marketing, Social Media Marketing, Public Relations, Hotels, Travel Management, Tourism, Marketing Strategy, Hospitality, Strategic Planning, Social Networking, Strategic Partnerships, Business Development, Management, Leisure, Social Media
Education
University of Alabama 1995 — 1999
Time Warner Cable June 2015 - Present
Shilo inn and suites April 2014 - May 2015
Spherion Professional Services September 2013 - December 2013
Hallowell-List Industries April 2013 - September 2013
Brighthouse Networks March 2010 - August 2012
AIG January 1999 - January 2008
Skills
Billing Systems, Microsoft Office, Customer Service, Customer Satisfaction, Customer Oriented, Call Center, Outlook, Data Entry, Insurance, Telephone Skills, Microsoft Word, PowerPoint, Customer Experience, Fax, Time Management, Training, Team Building, Leadership, Team Leadership, Coaching, Teamwork, Medical Terminology, Quality Assurance, Supervisory Skills, Windows, Troubleshooting, Call Centers, Sales, Microsoft Excel, Customer Retention, Filing, Management, Invoicing
Education
Central Texas College 2014 — 2015
General - prerequisites, Medical Diagnostic Sonography
Brevard Community College 2012 — 2012
Registered Nursing/Registered Nurse, 3.58
Kaplan University 2008 — 2012
Nutrition Sciences, 2.8
Windstream Communications April 2012 - Present
Windstream Communications April 2012 - Present
AirTran Airways January 2002 - November 2012
AT&T March 2009 - October 2010
Brighthouse Networks February 2008 - March 2009
Brighthouse Networks January 2005 - July 2008
Verizon Wireless January 2004 - May 2007
Nesco Resources January 2005 - October 2005
Groupware International May 2004 - December 2004
RIVERSIDE CHEVROLET IN WETUMPKA ALABAMA December 2000 - March 2004
Skills
Call Centers, Troubleshooting, Customer Service, Customer Satisfaction, Telecommunications, Process Improvement, VoIP, Team Leadership, Microsoft Office, Cisco Technologies, Management, Project Management, Training, Data Center, Sales, Call Center, Salesforce.com
Education
42
Greece Apollo High School
We-Mo-Co. Trade School Auto
We-Mo-Co. Trade School Recreational Vehicles
Bluegreen Vacations September 2014 - Present
Bluegreen Vacations May 2012 - September 2014
RSA January 2012 - April 2012
Provectus October 2007 - December 2011
Corporate Personal Resources June 2007 - October 2007
Brighthouse Networks August 2005 - May 2007
Brighthouse Networks September 2004 - August 2005
Brighthouse Networks December 2003 - September 2004
Skills
CompTIA A+ Certification, CompTIA Network+..., Networking, Windows Server, Active Directory, Microsoft Exchange, Windows 7, Windows Vista, Windows 2000, Microsoft Office, Hospitality Industry, Hospitality, Hotels, Revenue Analysis, Resorts, HTML, Email Marketing, Customer Service, Computer Hardware, Computer Repair, Internet Services, Email Clients, Budgets, Call Centers, CompTIA A, Event Management, Event Planning, Marketing, Marketing Strategy, Microsoft Excel, Microsoft Word, Servers, Social Media Marketing, Team Building
Education
Everest University-South Orlando 2014 — 2016
Bachelor of Science (BS), Programming
Everest University-South Orlando 2012 — 2014
Associate's degree, Computer and Information Sciences, Networking, 3.92
Brighthouse Networks September 2011 - July 2013
T-Mobile November 2009 - July 2012
Best Buy November 2009 - November 2010
Skills
Customer Service, Customer Satisfaction, Social Networking, Sales, Leadership, Selling, Coaching, Training, Team Building, Marketing, Management, Outlook, Program Management, Retail, Recruiting, Interviews, Leadership Development
Education
Troy University 2005 — 2008
Bachelor's degree, Social Sciences
Market Q Inc August 2006 - Present
Brighthouse Networks October 2002 - January 2006
Convergys October 1997 - October 2002
Skills
Benefits Administration, Employee Relations, Performance Management, Call Center, Training, Leadership Development, Call Centers, Recruiting, System Administration, Vendor Management, Software Documentation, Leadership, Team Building, Customer Service, Coaching, Public Speaking
Education
University of Phoenix 2012 — 2014
Bachelor of Science (B.S.), Health/Health Care Administration/Management
University of Phoenix-Central Florida Campus 2012 — 2014
Master of Business Administration (MBA), Business Administration and Management, General
Indigo Management Solutions LLC February 2015 - Present
KB Healthcare Consulting May 2014 - January 2015
Partners Federal Credit Union February 2014 - September 2014
Clermont Kitchen and Bath July 2013 - February 2014
Bright House Networks 2004 - January 2013
Brighthouse Networks February 2002 - 2004
Time Warner Cable 2001 - 2002
Decora Interiors 1997 - 2002
DHL 1989 - 1991
DHL 1979 - 1989
Skills
Essbase, Forecasting, Process Improvement, Customer Retention, VoIP, Wireless, Call Center, PeopleSoft, Financial Reporting, Account Management, Troubleshooting, Management, Contract Negotiation, Customer Satisfaction, Telecommunications, Access, Customer Service, Project Management, Broadband, Call Centers, Business Intelligence, Team Building, Computer Network..., Leadership, Vendor Management, Visio, Managed Services, IP, New Business Development, Sales, Direct Sales, Time Management, Team Leadership, Operations Management, Account Reconciliation, Bookkeeping, Medical Billing, Brand Management, a, Talent Acquisition, Accounts Receivable, Microsoft Office, Microsoft Excel, Microsoft Word, Small Business, Sales Operations, Sales Management, Training, Quality Assurance, Customer Experience
Education
University of Central Florida
Daytona Beach Community College
Business & Management
Fashion Institute of Technology
Fashion/Apparel Design
Seminole Community College
Interior Design
Express Employment Professionals, Holiday, FL December 2014 - March 2015
Jani-King Commercial Cleaning LLC, December 2013 - August 2014
ADT Security, March 2013 - December 2013
WTVT FOX 13, Tampa, FL January 2011 - July 2012
Tech Data, Clearwater, FL January 2008 - October 2010
Brighthouse Networks, December 2002 - January 2008
Skills
Broadcast, Broadcast Television, Television, Digital Media, Radio, Advertising Sales, New Media, Media Planning, Media Buying, Radio Advertising, Advertising, Social Media, Social Media Marketing, Customer Service, Online Advertising, Marketing Communications
Education
St. Petersburg College 2011 — 2013
Working toward Associate of Arts and Sciences (AAS), Communication and Media Studies
Salvation Army September 2015 - Present
Various Companies November 2011 - Present
Brighthouse Networks February 2008 - October 2011
College and High School August 2002 - July 2007
Irwin Mortgage June 2002 - November 2004
Skills
Software Documentation, Visio, Team Building, Management, SDLC, Process Improvement, Customer Service, RPG III, Training, Business Analysis, Requirements Analysis, Microsoft Office, Microsoft Excel, Leadership
Education
Ball State University 2005 — 2006
Master of Education, Business Education Teaching License, Education, 3.7
University of La Verne 1988 — 1991
Master of Business Administration (MBA), 3.65
Indiana University Bloomington 1980 — 1984
BA
Indiana University Bloomington
Bachelor of Arts (B.A.)
Bayshore Interactive, Inc. November 2012 - Present
Wonderworks March 2010 - July 2011
Luis Ortega @ Associates May 2009 - May 2011
Defender Security September 2008 - January 2009
Brighthouse Networks May 2005 - July 2008
Skills
Active Directory, Troubleshooting, Windows Server, Technical Support, Computer Hardware, XP, Microsoft Exchange, Operating Systems, Help Desk Support, SharePoint, QuickBooks, Software Installation, Networking, Routers, Computer Repair, Wireless, DHCP, VPN, DNS, Group Policy, Windows 7, Firewalls, Network Security, Windows XP
Education
ITT Technical Institute-Lake Mary 2005 — 2007
Bachelor of Science (BS), Computer and Electronics Engineering
KALB-TV January 2012 - Present
Brighthouse Networks August 2008 - June 2011
WUSF Florida Focus Newsbreak January 2011 - May 2011
WUSF Public Broadcasting September 2010 - December 2010
State Farm Insurance August 2007 - July 2008
Skills
Video Editing, PowerPoint, Video, Writing, Microsoft Office, Non-linear Editing, Spanish, Broadcast Journalism, Video Production
Education
University of South Florida 2003 — 2011
Mass Communications, Broadcast News
AT&T Mobile and Business Solutions July 2013 - Present
AT&T Mobility December 2010 - July 2013
CWA Local 4900 June 2009 - July 2013
AT&T Mobility May 2008 - December 2010
Brighthouse Networks September 2007 - February 2008
T-Mobile USA September 2005 - May 2007
Skills
Customer Service, Customer Retention, Sales, Information Technology, Mobile Technology, Management, Wireless, Sales Management, Customer Satisfaction, Retail, Selling, Advertising, Mobile Devices, Telecommunications, Team Management, Customer Experience, Team Building, Team Leadership, Account Management, Direct Sales, Sales Operations, Microsoft Office, Solution Selling, Strategic Planning, Training, Sales Process, Cellular Communications, Public Speaking, Networking, Inventory Management, Coaching, Leadership, Retail Sales, Store Management, Troubleshooting, VoIP, Social Media, Microsoft Word, Sales Presentations, Time Management, Microsoft Excel, Process Improvement, Employee Training, B2B, Marketing
Education
IUPUI 2005 — 2006
N/A, Visual Communications
Ball State University 2002 — 2005
N/A, Telecommunications
perry meridian 1998 — 2002
Academic Honors Diploma, Academic Honors Diploma
United Nations Entity for Gender Equality and the Empowerment of Women August 2011 - Present
Bank of New York Mellon January 2009 - June 2011
Wyndham Vacation Ownership June 2008 - October 2008
Lockheed Martin August 2007 - June 2008
Hewitt Associates May 2006 - June 2007
Florida International University November 2004 - April 2006
Brighthouse Networks November 2001 - August 2004
Kingsborough Community College February 1996 - July 1999
Skills
Active Directory, SharePoint, Troubleshooting, Software Documentation, System Administration, XP, Microsoft Exchange, Networking, Technical Support, Windows, Databases, Microsoft SQL Server, Software Installation, Testing, SQL, Software Development, Windows XP
Education
Western Governors University 2013 — 2015
Master of Business Administration (M.B.A.), Information Technology, 3.0
University of Phoenix 2003 — 2005
Bachelor of Science, Information Technology
Seminole State College of Florida 2001 — 2003
Associates of Science, Computer Networking
CorpComm Group, Inc. March 2015 - Present
WCOIL November 2006 - March 2015
Brighthouse Networks March 2006 - September 2006
Time Warner Cable December 2001 - March 2004
Skills
Web Design, Graphic Design, Adobe Acrobat, Adobe Photoshop CS5, Adobe Dreamweaver, Adobe Illustrator, CSS3, HTML coding, Corel Paintshop Pro X2, User Interface Design, Troubleshooting, Illustrator, CSS, Adobe Fireworks, Flash, Graphics, HTML, Interaction Design, Photoshop, Web Development, Typography, Layout, Logo Design, Dreamweaver, Flash Animation, Front-end, WordPress, Microsoft Office, Multimedia, Adobe Creative Suite
Education
DeVry University-Ohio 2011 — 2014
Multimedia & Graphic Design, Graphic Design
Liberty University 1994 — 1995
Comcast Cable August 2010 - Present
Hagerty Popwarner 2009 - Present
Regions Financial Corporation October 2010 - 2011
JPMorgan Chase October 2008 - September 2010
Regions Bank October 2008 - August 2010
JPMorgan Chase October 2009 - 2010
Brighthouse Networks January 2007 - October 2008
Brighthouse Networks January 2007 - October 2008
Sprint PCS February 2001 - November 2005
Sprint PCS January 2001 - January 2005
Skills
Coaching, Leadership, Management, Customer Service, Call Centers, Sales, Process Improvement, Team Building, Microsoft Office, Project Management, Security, Selling, Team Leadership, Time Management, Training, Sales Management
Education
High School 1991 — 1995
General Studies
University of Central Florida 1991 — 1995
Broach Schools July 2009 - Present
Brighthouse Networks March 2005 - December 2008
Fidelity Information Services March 2000 - March 2005
Education
St. Petersburg College 2007 — 2009
Bachelors, Exceptional Student Education k-12
St. Petersburg College 2001 — 2007
Associates, General Studies
Frontier School of the Bible 1993 — 1996
Missions, Missions Theology and Practice
BankAtlantic April 2006 - Present
BrightHouse Networks January 2005 - April 2006
Education
University of Phoenix 2003 — 2007
Bachelors, Business
WTSP-TV 2007 - Present
Tampa Bay Watch May 2010 - Present
Brighthouse Networks October 1989 - February 2005
Skills
Digital Media, Advertising, Media Buying, Social Media Marketing, Public Relations, Television, Social Media, Advertising Sales, Digital Marketing, Sponsorship, Marketing Communications, Online Advertising, Marketing Strategy, Sales, Management, Marketing, Media Planning, Broadcast, New Media, Radio, Business Development, Media Relations, Email Marketing, Social Networking, Online Marketing, Facebook, Integrated Marketing, Digital Strategy, Copywriting, Press Releases, Lead Generation, Event Management, Event Planning, Mobile Marketing, SEO, Training, Radio Advertising, Brand Development, Video Production
Education
Leadership St. Petersburg 2009 — 2010
Leadership
University of South Florida 1988 — 1990
MBA, Marketing, Computer Information Services
University of Florida 1984 — 1987
MS, Journalism & Communications
Right by Nature Market July 2010 - Present
Millstone Coffee November 2007 - February 2009
BRIGHTHOUSE NETWORKS 2005 - August 2007
TIME WARNER COMMUNICATIONS 2001 - 2006
Education
Community College of Allegheny County
Optum January 2014 - January 2015
The Home Depot June 2013 - August 2013
The Weather Channel December 2012 - March 2013
Orange County Public Schools June 2012 - October 2012
iGPS (Company went out of business) February 2012 - April 2012
Cooper Industries April 2011 - December 2011
Cox Communications October 2006 - June 2009
Cox Communications October 2006 - June 2009
Bell South November 2005 - October 2006
BrightHouse Networks August 2002 - November 2005
Skills
International Project..., MS Project, Vendor Management, Project Implementation, Project Planning, Help Desk Management, Marketing Strategy, SAP, PMP, PMO, Change Management, Business Process, Business Intelligence, Telecommunications, Program Management, Business Strategy, Process Improvement, Strategic Planning, Business Analysis, Business Planning, Process Engineering, Planning, Problem Solving, Analysis, Leadership, Project Management, Integration, Help Desk Support, Business Process..., Strategy, Management, Sales Operations, Call Centers, Account Management, Training, Salesforce.com, Budgets, Software Project..., Enterprise Software, Quality Assurance, Cross-functional Team..., Data Center, Risk Management, Recruiting, Analytics, Product Development, Governance, Team Leadership, Outsourcing, Organizational...
Education
LeadershipTroy State University 2001 — 2006
MBA - Masters of BusinessCrummer; MSM - Masters, Management
Rollins College - Crummer Graduate School of Business 2002 — 2004
MBA, Six Sigma Green Belt
Warner Southern CollegeLake Wales Florida 1995 — 1999
BS - Bachelors of Science, Communications
Speedway LLC August 2014 - Present
Emdeon November 2013 - July 2014
Florida Hospital Memorial Medical Center & Florida Hospital Oceanside July 2012 - November 2013
Northgate Arinso/Convergys March 2008 - July 2012
Brighthouse Networks May 2006 - March 2008
Fifth Third Bank December 2001 - May 2006
Ohio Army National Guard April 1998 - April 2004
Provident Bank March 2001 - December 2001
GE Card Services April 1999 - September 2000
Skills
Talent Acquisition, HRIS, College Recruiting, Internet Recruiting, Talent Management, Recruiting, Human Resources, Onboarding, Applicant Tracking..., PeopleSoft, Taleo, Coaching, Employee Relations, Workforce Planning, Employee Engagement, HR Policies, Employee Benefits, Technical Recruiting, New Hire Orientations
Education
University of Dayton 2015 — 2017
Master’s Degree, Higher Education/Higher Education Administration
University of Central Florida 2012 — 2013
Graduate Certificate Career Counseling, Career Counseling
University of Cincinnati 2001 — 2004
Bachelors of Science, Human Resource Development
Green Dot Corporation December 2013 - August 2015
JPMorgan Chase July 2011 - November 2013
Brighthouse Networks February 2006 - July 2011
JPMorgan Chase February 2004 - February 2006
Expanets Inc April 1998 - March 2003
Skills
SDLC, MS Project, Vendor Management, Project Portfolio..., Visio, Requirements Gathering, Integration, Software Project..., Requirements Analysis, Business Analysis, Process Improvement, Project Management, PMP, Business Process..., Program Management, PMO, SharePoint, Telecommunications, Risk Management, Disaster Recovery, Management, Software Development, ERP, Business Process, Software Documentation, IT Strategy, Governance, Information Technology, Project Delivery, IT Management, Resource Management, Enterprise Architecture, Microsoft Project
Education
Universidad del Sagrado Corazón 1981 — 1985
B.S., Computer Sciences
Brighthouse Networks November 2009 - Present
Brighthouse Networks March 1991 - November 2009
Bermuda Cablevision 1988 - 1991
Storer Communications September 1981 - March 1986
Teleprompter / Group W August 1971 - September 1981
Skills
Telecommunications, Ethernet, Troubleshooting, Marketing Strategy, VoIP, Broadband, IP, Customer Service, Computer Network..., Fiber Optics, Wireless, Telephony, Vendor Management, Cabling, Network Design, Management, Managed Services
Education
Miami Dade College 1981 — 1984
Bright House Networks 2008 - 2008
Brighthouse Networks 2007 - 2008
Bright House Networks 2005 - 2007
Education
Full Sail University 2000 — 2001
Ellucian July 2013 - Present
PlumChoice (Contractor) July 2012 - November 2012
Bright House Networks November 2010 - 2011
Brighthouse Networks June 2008 - November 2010
Brighthouse Networks August 2006 - June 2008
Bright House Networks July 2005 - August 2006
Pickles Original N.Y. Deli 2004 - 2005
Florida Department of Transportation 2004 - 2004
My Online Neighborhood 2003 - 2003
EDX Electronics 2002 - 2002
Skills
Call Center, Wireless, Telecommunications, Project Management, Process Improvement, VoIP, Troubleshooting, IP, BMC Remedy, Switches, Management, Vendor Management, Broadband, Security, Team Leadership, Program Management, Team Building, Network Security, Computer Hardware, Customer Service, Routers, Integration, Networking, Customer Satisfaction, Cisco Technologies, TCP/IP, Windows, Technical Support
Education
University of Central Florida 2011 — 2014
Master of Science (M.S.), Digital Forensics
University of Central Florida 2006 — 2010
B.S, Information Systems Technology, Secure Computing and Networking
Valencia College 2008 — 2008
Associates, Public Administration
Valencia College 2003 — 2005
Associates, Computer Engineering Technology
University of Detroit Mercy 1990 — 1993
Political Science
Friends School in Detroit 1975 — 1985
Brighthouse Networks June 2008 - Present
Education
Spring Hill College 1982 — 1986
WOFL Fox 35 September 2013 - Present
Brighthouse Networks March 2008 - September 2013
Central Florida News 13 March 2008 - September 2013
Bright House Networks March 2008 - September 2013
Time Warner Cable September 2005 - February 2008
YNN Albany, Time Warner Cable 2004 - 2008
Time Warner Cable September 2003 - September 2005
News 10 Now 2003 - 2005
Westwood One April 2000 - February 2001
Clear Channel Communications April 1995 - April 2000
Skills
Broadcast, Television, Radio, Sound, Video Production, Video, Broadcast Television, Non-linear Editing, Final Cut Pro, Video Editing, Videography, Producing, Audio Editing, Avid, Camera, Broadcast Journalism, ENPS, News Writing, Public Relations, Radio Broadcasting, Social Media
Education
Syracuse University 1993 — 1997
Bright House Networks March 2009 - Present
Brighthouse Networks 2004 - March 2009
Skills
VoIP, Telecommunications, TCP/IP, DNS, Troubleshooting, Cisco Technologies, VMware Infrastructure, Red Hat Linux, Written & Verbal..., Cisco UCS, NetApp Filers, Oracle ZFS Storage..., Cisco Nexus, A10, F5 BigIP, Zenoss, Nagios, Cfengine, Solaris, VOD, Testing, LDAP, eDirectory, Routers, Switches, Ethernet, Firewalls, Routing, Cisco IOS, Network Security, Network Engineering
Education
St. Petersburg College
Brighthouse Networks June 2008 - June 2011
Convergys 2006 - 2008
Skills
Troubleshooting, Computer Hardware, XP, Windows 7, Software Installation, Windows, Desktop Support, Customer Service, Call Center, Customer Satisfaction, Customer Relations, Documentation, Operating Systems, Billing, Routers, Network Administration, Internet Services, Modems, Technical Support, Photoshop, After Effects, Illustrator, Networking, Call Centers, Computer Repair, HTML, Software Documentation, Linux, OS X, Windows Vista, Help Desk Support, Computer Maintenance, Wireless Networking, Mac OS, FTP, Digital Audio, Blackberry, Customer Support, iOS, Windows XP
Education
Full Sail University 2011 — 2013
Seminole State College of Florida 2001 — 2002
BBI - Broadband Interactive April 2011 - September 2013
Broadband Interactive March 2011 - September 2012
Makotek LLC April 2009 - April 2011
Brighthouse Networks May 1984 - June 2008
time warner cable May 1984 - June 2008
Bright House Networks 1999 - 2008
century communications 1998 - 1999
Paragon Cable 1988 - 1998
ATC 1984 - 1989
atc cablevision urbana champaign 1982 - 1985
Skills
Sales Management, Direct Sales, Sales Operations, Telecommunications, Competitive Analysis, Sales, Leadership, Start-ups, Management, Budgets, Negotiation, Customer Retention, Recruiting, Wireless, Outsourcing, Strategic Partnerships
Education
Southern Illinois University, Carbondale 1982 — 1984
BS, radio and television
Parkland College 1979 — 1982
Associate Degree- Applied Science, Broadcast Technolgy
Golf Channel September 2012 - Present
Self Employeed December 1999 - September 2012
Tribune Company November 2010 - June 2012
AirTran Airways January 2008 - November 2010
Bright House Networks July 2005 - December 2007
Brighthouse Networks July 2005 - December 2007
Sprint PCS September 2004 - August 2006
Sprint May 2002 - May 2004
RDV Sportsplex January 2001 - September 2002
Convergys May 1998 - December 1999
Skills
System Administration, Technical Support, Call Center, Help Desk Support, Software, Troubleshooting, Active Directory, Servers, Citrix, Microsoft Exchange, Software Documentation, Visio, Windows Server, Computer Hardware, Access, Routers, VPN, XP, Outlook, Data Center, Windows 7, Blackberry, Operating Systems, Windows, Laptops, Networking, DNS, Network Administration, Hardware, Windows Vista, Norton Ghost, Microsoft Office 2007, Customer Service, TCP/IP, Microsoft Office 2003, Software Installation, Office 2010, Microsoft Office, Blackberry Enterprise..., Printers, HP, Training, A+ Certified, Security, Wireless Networking, System Deployment, Switches, WAN, Windows XP, Call Centers
Education
CBT Direct 2009 — 2009
A+, Net+ and Security+, CompTia Certifications
Daytona Beach Community College 1997 — 2009
Associate of Science (AS), Computer Science
University of South Carolina Upstate 2005 — 2005
Bachelor of Science (BS), Education
University of South Carolina 2004 — 2005
completed, Education and Computer Science
Universidad Interamericana de Puerto Piedras Rico 2001 — 2002
bs, Education
Universidad Interamericana de Puerto Rico 2001 — 2002
completed, Education and Computer Science; Secondary Education and Computer Science
Seminole Community College 1999 — 2001
Associate's degree, Computer Science\Networking
Pine ridge High school 1994 — 1997
High School
American Military Academy 1985 — 1994
Seminole State College of Florida
Federal Financial Group March 2008 - Present
Brighthouse Networks November 2010 - April 2012
Federal Financial Group February 2008 - August 2010
Skills
New Business Development, Strategic Planning, Sales Management, Retirement, Tax, Microsoft Office, Marketing, Pensions, Marketing Strategy, Insurance, Customer Service, Process Improvement, Finance, Financial Analysis, Training, Investments, Financial Planning, Small Business, Health Insurance, Property & Casualty..., Sales, Strategy
Education
Florida State University 1968 — 1971
BS, Marine Bio
Florida State University 1968 — 1970
Cherry Bekaert LLP 2005 - Present
Brighthouse Networks 2003 - 2005
Skills
Auditing, GAAP, CPA, External Audit, Financial Reporting, Internal Controls, Accounting, US GAAP, General Ledger, Financial Accounting, Financial Statements, Financial Analysis, Account Reconciliation
Education
University of Central Florida - College of Business Administration 1999 — 2002
Brighthouse Networks January 1993 - Present
Bright House Networks February 2003 - April 2012
Skills
General Ledger, Essbase, Financial Reporting, Accounting, Forecasting, Financial Analysis, PeopleSoft, GAAP, Variance Analysis
Education
University of Phoenix
Bachelor degree - IT management
Chase November 2014 - Present
Brighthouse Networks August 2010 - October 2014
Convergys September 2008 - August 2010
Skills
Customer Service, Management, Leadership, Training, Customer Satisfaction, Team Building, Team Leadership, Coaching, A+ Computer repair
Education
Seminole State College of Florida 2010 — 2017
Associate of Science (A.S.), Computer Programming
Seminole State College of Florida 2005 — 2010
Associate of Arts (A.A.), Information Technology
Cam Connections, Inc. 2012 - Present
BrightHouse Networks 2009 - 2011
Contractual Companies 2003 - 2011
United Ship Service 2007 - 2009
Skills
Cabling, Wiring, Fiber Optics, Troubleshooting, Software Installation, Computer Hardware, Electronics, XP, Wireless, Telecommunications, Operating Systems, Testing, Documentation, Audio, Customer Service, Access Control, Networking, Security, CCTV, Alarm Systems
Education
Howard University 1992 — 1997
Nuri-Shea Natural Products July 2012 - Present
Brighthouse Networks October 2006 - July 2012
Swift Transportation March 2000 - October 2004
Skills
Transportation, Dispatching, Research, Customer Service, Freight, Legal Writing, Software Installation, DOT regulations, Online Research, Microsoft Office, Microsoft Excel, Data Entry, PowerPoint, Social Networking, Microsoft Word, Social Media, Recruiting, Human Resources, Training, Outlook, Access
Education
SIU Carbondale, IL
Social Welfare/Psychology
Uiversity of Texas Arlington
Science, Writing
University of Nebraska at Omaha
Technical and Creative Writing
iMPact Business Group January 2015 - July 2015
Robert Half Technology May 2014 - December 2014
Brighthouse Networks May 2006 - April 2013
Verizon, Tampa, FL August 2004 - December 2005
JP Morgan Chase January 2004 - August 2004
PBGC 2000 - 2001
Skills
Cisco Technologies, VPN, Technical Support, Active Directory, Servers, Creative Writing, Software Documentation, Troubleshooting, Network Administration, Meditation, VoIP, Call Centers, Windows, Networking, Hardware, Help Desk Support, Software Installation, System Deployment, Laptops, Printers, LAN-WAN, Routers, Wireless, Computer Hardware, Program Management, Security, TCP/IP, Telecommunications, IP, Computer Network..., Cisco IOS, Lotus Notes
Education
Howard University 1983 — 1983
Liberal Arts
Radiant Rayz October 2014 - Present
Pair A Cords May 2014 - Present
Young Living Essential Oils June 2013 - Present
Brighthouse Networks October 2007 - October 2013
Cabana Rayz, Inc. August 2003 - November 2007
Skills
Skin Care, Marketing, Cosmetics, Sales Management, Customer Service, Makeover specialist, Wrapping, Telecommunications, Team Management, Independent Distributor, Wrap It Up Specialist, Body Contouring, Microsoft Office, Skin, Marketing Strategy, Small Business, Entrepreneurship, Social Networking
Education
Seminole Community College 1997 — 1999
Marketing, Management/Bus Admin
Lake Howell High School 1984 — 1988
High School Diploma, General Education
Brighthouse Networks February 2011 - Present
CWS July 2006 - Present
Education
Argosy University 2009 — 2011
Creative Network Innovations July 2012 - Present
Brighthouse Networks February 2011 - July 2012
iCVn August 2007 - August 2008
Skills
Cisco Technologies, Linux, Cloud Computing, Microsoft Office, Network Security, TCP/IP, Windows, Telecommunications, Troubleshooting, Windows Server, Data Center, Active Directory, Cisco Certified, Cisco Wireless, Cisco VoIP, Servers, Technical Support, Networking, VPN, Wireless Networking, Switches, Routers, Firewalls, WAN, Routing, Network Architecture, Network Design, Network Administration
Education
Western Governors University 2015 — 2016
B.S. Information Technology—Network Administration, Information Technology—Network Administration
Brevard Community College 2008 — 2010
Associate of Science (A.S.), Networking Services Technology
Florida Institute of Technology 2006 — 2008
Brighthouse Networks April 2013 - Present
Isleworth Country Club October 2012 - January 2013
33.3 International Group, LLC August 2009 - October 2011
Skills
Cooking, Culinary Skills, Catering, Food Service, Restaurants, Menu Development, Food & Beverage, Recipes, Hospitality, Fine Dining, Food, Restaurant Management, Hiring, P&L, Customer Satisfaction, Marketing, New Business Development, Customer Service
Education
Le Cordon Bleu College of Culinary Arts-Orlando 2012 — 2013
Diploma, Culinary Arts/Chef Training
NineStar Connect April 2013 - Present
NineStar Connect August 2008 - April 2013
brighthouse networks June 2007 - August 2008
Teleperformance March 2007 - June 2007
Teleperformance March 2005 - March 2007
Balloon Invasion, Inc September 1995 - August 2006
Skills
Troubleshooting, Microsoft Excel, VoIP, Customer Service, Team Building, Social Media, Microsoft Office, Technical Support, Call Centers, Windows, Telecommunications, Computer Hardware, Security, Project Management, Windows 7, Access, Windows XP, Active Directory
Education
New Horizon 2006 — 2006
Design Art Floral Academy 1993 — 1993
Floral Design
Ball State University 1981 — 1985
Bachelor of Fine Arts (BFA), Interior Design
northside 1977 — 1981
Comcast Cable 2014 - Present
Brighthouse Networks January 2010 - October 2014
Brighthouse Networks November 2007 - January 2010
Brighthouse Networks 2005 - 2007
Charter Communications February 2002 - March 2005
Skills
Telecommunications, Project Management, Customer Service, Microsoft Office, Team Leadership, Wireless, VoIP, Product Management, Strategic Planning, Account Management, Sales Management, Cisco Technologies, Fiber Optics, Broadband, Optical Fiber, Networking, Ethernet, Troubleshooting
Education
University of Montevallo 1999 — 2001
Technical Theatre/Theatre Design and Technology
Carroll High School 1991 — 1995
KM Associates of NY, Inc January 2009 - August 2009
Brighthouse Networks October 2007 - December 2008
KM Associates of NY, Inc May 2001 - July 2007
Bricolage Designs July 1999 - April 2001
Education
Pasco Hernando Community College 2010 — 2011
Certificate, Medical Coding & Billing
Pratt Institute
Blueprint Reading Course
Norman Thomas High School
Diploma, Business Administration
Brighthouse Networks September 1978 - Present
Time Warner Cable January 2000 - January 2002
Skills
IP, VoIP, Technical Support, Telecommunications, Telephony, MPLS, Troubleshooting, Project Management, Fiber Optics, Networking, Process Improvement, Cisco Technologies, Team Leadership, Call Centers, Switches, Broadband, Network Design, Product Management, Vendor Management, Network Engineering, Customer Satisfaction, Integration, Managed Services, Computer Network..., Leadership, Call Center, Management, Ethernet, Wireless
Education
Brevard Community College
AS, Business
Fidelity National Information Services July 2011 - Present
BrightHouse Networks August 2009 - June 2011
Skills
Telecommunications, Data Center, Security, Netbackup, Servers, Disaster Recovery, Troubleshooting, VMware, Active Directory, Windows Server
Education
Indiana University Kokomo 2004 — 2009
Bachelor of Science (BS), Criminal Justice
Stevens Transport September 2014 - Present
South Pacific Hotel August 2013 - July 2014
Valiant Technology March 2011 - September 2011
Robert Half Technology December 2010 - March 2011
Pipe4Design January 2010 - December 2010
Ipreo April 2007 - December 2009
e-solutions est February 2003 - August 2005
BrightHouse Networks 2005 - 2005
United States Army November 1999 - November 2003
Skills
Windows 7, Networking, Linux, DNS, SDLC, Technical Recruiting, Network Administration, Troubleshooting, Active Directory, Vendor Management, Data Center, TCP/IP, Salesforce.com, Cloud Computing, Technical Support, VMware, Cisco Technologies, Computer Hardware, Servers, Microsoft Office, Integration, Web Development, Access, VPN, Windows Server, Information Technology, Customer Service, System Administration, Social Media, Microsoft Exchange, Help Desk Support, Applicant Tracking..., Operating Systems, Strategic Planning, Management, OS X, Business Development, SharePoint, XP, Blackberry Enterprise..., Software Documentation, Unix, Project Management, Team Building, Disaster Recovery, Visio, HTML
Education
Borough of Manhattan Community College 2009 — 2011
AA, Liberal Arts
Center For Change October 2011 - Present
Southwest Airlines June 2008 - August 2011
KoSuto and Associates September 2007 - April 2008
2007 - InVision Industries March 2006 - August 2007
BrightHouse Networks August 2005 - March 2006
Education
DeVry University 2007 — 2011
BS, Project Management
Brighthouse Networks January 2005 - Present
US Navy November 1984 - November 2004
US Navy November 1984 - November 2004
Skills
Program Management, Instructor-led Training, Software Documentation, DoD, Training, Organizational..., Curriculum Development, Curriculum Design, Electronics, Troubleshooting, Supervisory Skills, Supervisory Experience, Management
Education
San Diego Mesa College 2000 — 2003
Rich East High School 1980 — 1984
brighthouse networks 2007 - 2011
Skills
cooking, baking, cable...
Education
ardenne high school, kingston ,jamaica. strayer university,maitland florida 1977 — 1982
Strayer University-Florida
Brighthouse Networks November 2014 - Present
Brighthouse Networks March 2013 - Present
US Navy October 2008 - October 2012
NCO Financial Systems January 2007 - October 2008
Best Buy January 2005 - January 2007
Pacific Monarch Resorts July 2004 - January 2005
US Navy June 1999 - June 2003
Skills
Direct Sales, Customer Service, Technical Support, Sales Plan, Project Management, Streamlining, Employee Training, Recruitment Training, Sales, Recruiting, Customer Satisfaction, Team Leadership, Leadership, Leadership Development, Inventory Management, Public Speaking, Sales Management, Sales Operations, Networking, Team Building, Time Management, Troubleshooting, Budgets, Navy, Training, Microsoft Office, Human Resources, Cisco Technologies, Security, Management, Hardware, Windows Server, Laptops, Windows 7, Information Technology, Windows, Help Desk Support, Account Management, Operating Systems
Education
University of Phoenix 2011 — 2014
Information Technology in Software Engineering, Persuing Bachelor's of Science in Information Technology and Software Engineering, 3.0
Johnson County Community College 2004 — 2006
Associate of Arts (A.A.), Information Technology; Software Design
New Horizons Computer Learning Center
Metronet inc. July 2015 - Present
Brighthouse Networks February 2006 - October 2014
Baker Installations April 2004 - February 2006
Skills
Troubleshooting, Fiber Optics, Cabling, Telecommunications, Telephony, Computer Network..., VoIP, Wireless, Ethernet, T1, Broadband, IP, Wireless Networking, Optical Fiber, Software Installation, Call Centers, Routers, Computer Hardware, Customer Satisfaction, Switches
Education
Community College of the Air Force 2003 — 2010
Certificate, Avionics Maintenance Technology/Technician
Brighthouse Networks April 2011 - Present
Publix Super Markets November 2006 - April 2011
Skills
Call Centers, Telecommunications, Troubleshooting, Customer Experience, VoIP, Wireless, Customer Satisfaction, IP, Customer Retention, Computer Network..., Technical Support, Avaya, Broadband, Telephony, Workforce Management, Routers, TCP/IP, Customer Service, Ethernet, Cisco Technologies
Education
Remington College 2008 — 2009
Tampa Bay Technical High school 2004 — 2008
Starwood Hotels & Resorts Worldwide, Inc. April 2014 - August 2015
BrightHouse Networks 2006 - 2009
Skills
Social Media Marketing, Social Media, Marketing, PowerPoint, Public Speaking, Social Networking, Event Management, Public Relations, Advertising, Broadcast Television, Editing, Final Cut Pro, Microsoft Office, Video, Real Estate
Education
University of Central Florida 2011 — 2012
Master of Business Administration (MBA), Business, Management, Marketing, and Related Support Services
Brighthouse Networks August 2005 - Present
Education
University of Central Florida 1999 — 2003
Bachelor's degree, Mathematics and Computer Science
South Amboy Public Schools March 2011 - March 2014
The Home Depot April 2006 - February 2012
Johnson Built LLC April 2005 - August 2005
Brighthouse Networks October 2004 - April 2005
Skills
Radio Communications, Handyman, Biodiesel Production, Customer Service, Computer Hardware, Electronics, Electrical Work, Heavy Equipment, Mechanics, Maintenance & Repair
Education
DeVry University 2013 — 2014
Associate of Science (A.S.), Network Systems Administration
Brighthouse networks April 2006 - Present
Rent a center June 2004 - April 2006
Skills
Telecommunications, Troubleshooting, Customer Service, VoIP, Team Leadership, Wireless, IP, Microsoft Office, Customer Experience, Customer Retention, Customer Satisfaction
Education
Eastern Florida State College
Brighthouse Networks June 2013 - Present
LiveOps February 2012 - June 2013
Ameristar Casino Hotel East Chicago April 2010 - February 2012
Education
Indiana Institute of Technology 2014 — 2016
Bachelors Business Management
Kaplan College-Hammond 2004 — 2006
Billing/Coding