Citadel Federal Credit Union
Industry: Insurance service company
DescriptionCitadel Federal Credit Union, headquartered in Exton, Chester County, Pennsylvania, is the fourth largest credit union in Pennsylvania. It is the second largest credit union in the Greater Philadelphia area. Headquarters: Exton, PA Founded: 1937 Areas served: Bucks County, Pennsylvania, Chester, Montgomery County, Pennsylvania
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Citadel Federal Credit Union Employees
Citadel Federal Credit Union November 2014 - Present
Citadel Federal Credit Union January 1996 - Present
Citadel Federal Credit Union January 2008 - January 2015
Skills
Home Equity, Consumer Lending, Loans, Mortgage Lending, Loan Origination, Retail Banking, Credit, Branch Management, SBA, Residential Mortgages, Refinance, Employee Coaching for..., Banking, Financial Services, Commercial Lending, Investments, Mortgage Banking, Credit Analysis, Credit Unions, Mortgage Servicing, Real Estate, Leadership, Team Building, Coaching, Customer Service, Cross Selling, Branch Banking, Internet Banking, Home Equity Loans, Home Equity Lines of..., Relationship Management
Education
Elizabethtown College 2013 — 2015
Master of Business Administration (M.B.A.), Master's of Business Administration
Albright College 2009 — 2012
Bachelor's degree, Applied Psychology/Organizational Behavior
Desert Schools Federal Credit Union August 2006 - Present
Citadel Federal Credit Union March 2000 - July 2006
Skills
Marketing Strategy, Advertising, Marketing, Strategy, Direct Marketing, Market Research, Strategic Partnerships, Leadership, Strategic Planning, Budgets, Public Relations, Cross-functional Team..., Management, Corporate Communications, Business Development, Banking, Email Marketing, Marketing Communications, Business Analysis, Online Advertising, Sales, Messaging, Tactical Planning, Brand Development, Copywriting, Corporate Communication, Team Building, Public Speaking
Education
Penn State University 1986 — 1990
Bachelor's degree, Advertising
University of Pennsylvania - The Wharton School
Providence Church July 2010 - Present
Citadel Federal Credit Union May 2007 - June 2012
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Public Speaking, Strategic Planning, Budgets, Leadership, Administration, Leadership Development
Education
Eastern University
Bachelor of Business Administration (BBA)
Eastern University
Master of Business Administration (MBA)
Lancaster Bible College
Masters of Ministry
Citadel Federal Credit Union June 1993 - Present
Skills
Banking, Consumer Lending, Credit, Loans, Retail Banking, Mortgage Lending, Small Business Lending, Customer Service, Loan Origination, Commercial Lending, Leadership
Education
Immaculata University
Bachelor of Arts, Organization Dynamics and Human Performance Management
Norfolk Southern Railroad July 2013 - Present
Bodyplex Atlanta April 2011 - Present
Lanier Parking Solutions 2009 - July 2013
Citadel Federal Credit Union February 2006 - June 2008
Skills
Customer Service, Supervisory Skills, Inventory Management, Customer Satisfaction, Leadership, Operations Management, Sales, Microsoft Word, Data Entry, Outlook, Microsoft Office, Logistics, Coaching, Teamwork, Team Leadership, Time Management, PowerPoint, Training, Telephone Skills, Banking, Contract Management
Education
Georgia Perimeter College 2012 — 2014
Associate of Science (A.S.), Registered Nursing/Registered Nurse
Citadel Federal Credit Union September 1995 - Present
Paychex June 1989 - September 1995
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, Qualified Retirement..., IRAs, Roth IRA, Traditional IRA, SEP IRA, Education Savings, Estate Administration, PowerPoint, Banking, Credit Unions, Financial Services
Education
Immaculata University 2014 — 2018
Currently pursuing a Bachelor of Science in Accounting
Millersville University of Pennsylvania 1983 — 1985
Elementary Education and Teaching
Pennsylvania Institute of Technology August 2014 - Present
Education Affiliates November 2011 - August 2014
Citadel Federal Credit Union January 2011 - November 2011
Citadel Federal Credit Union August 2010 - January 2011
Skills
Microsoft Excel, Credit, Banking, Student Financial Aid, Customer Service, Microsoft Office, Sales, Financial Analysis, PowerPoint, Loans, Strategic Planning, Microsoft Word, Team Building, Management, Campus, Customer Satisfaction, Financial Services, Project Management, Data Analysis, Student Loans, Human Resources, Research, Sales Management, Leadership
Education
Goldey Beacom College 2009 — 2009
Master of Business Administration (M.B.A.), Financial Management
Goldey Beacom College 2006 — 2008
Bachelor of Science (BS), Financial Management
Delaware County Community College 2004 — 2006
Citadel Federal Credit Union February 1999 - Present
Citadel Federal Credit Union February 1999 - Present
Citadel Federal Credit Union February 1999 - Present
Pathmark Stores, Inc. April 1996 - March 1999
Skills
Web Analytics, Web Project Management, Social Media, Email Marketing, Social Media Marketing, Marketing Strategy, Online Advertising, Google Analytics, Strategic Planning, Marketing Management, Wordpress Professional, Customer Service, Strategy, Digital Marketing, Management, Direct Marketing, CRM, Online Marketing, Banking, Marketing
Education
The Chubb Insitute 2000 — 2001
Associates, Networking & Data Communications, 4.0
Temple University 1995 — 1998
Sociology, Sociology, 4.0
ArcelorMittal April 2011 - Present
ArcelorMittal April 2011 - Present
Keller Williams Realty-Midway March 2009 - August 2012
Wells Fargo Home Mortgage September 2010 - April 2011
Citadel Federal Credit Union March 2008 - September 2010
Skills
Negotiation, Budgets, Strategic Planning, Contract Negotiation, Real Estate, Forecasting, Sales, Financial Analysis, Customer Service, Project Management, Process Improvement, Microsoft Excel, Team Building, Leadership, Project Planning, Residential Homes, Management
Education
Immaculata University 2015 — 2017
Master’s Degree, Organizational Leadership
West Chester University of Pennsylvania 2013 — 2015
Master of Business Administration (M.B.A.), Business Administration and Management, General
West Chester University of Pennsylvania 2003 — 2006
Bachelors of Science, Finance
Temple University 2002 — 2003
Cameron Estate Inn April 2015 - Present
WGAL News 8 May 2014 - April 2015
Tobias S. Frogg March 2009 - June 2014
Citadel Federal Credit Union January 2014 - May 2014
CBS Radio June 2013 - August 2013
Skills
Media Planning, Marketing Communications, Marketing Strategy, Client Development, Manage Client..., Digital Marketing, Digital Strategy, Media Buying, Creative Solutions, Social Networking, Event Planning, Organization, Social Media Marketing, Integrated Marketing, Advertising, Sales
Education
Indiana University of Pennsylvania 2009 — 2013
Bachelor of Science (BS), Communication and Media Studies
conestoga valley hs
Citadel Federal Credit Union August 2015 - Present
Citadel Federal Credit Union October 2012 - August 2015
The Cypress Group, LLC June 2009 - October 2012
Chrysler Financial 2001 - 2009
Benco Dental 1997 - 2000
Skills
Credit Risk, Commercial Lending, Financial Analysis, Credit Analysis, Loans, Financial Statement..., Credit, Banking, Underwriting, Finance, Loan Origination, Risk Management, Customer Service
Education
Walsh College 2004 — 2008
Masters, Business Administration
Bloomsburg University of Pennsylvania 1993 — 1997
Bachelors, Business Administration
Episcopal Community Services (Philadelphia) 2014 - Present
Jobs for America's Graduates (JAG) October 2012 - 2014
Bank of America December 2010 - January 2013
Shane Victorino Nicetown Boys & Girls Club May 2012 - August 2012
Citadel Federal Credit Union August 2009 - December 2010
Susquehanna Bank April 2007 - August 2009
Skills
Public Relations, Strategic Communications, Media relations, Social Media, Marketing Communications, Marketing, Strategic Planning, Fundraising, Community Outreach, Market Research, Strategic Public..., Public Speaking, Media Relations, Event Planning, Customer Service, Press Releases, Social Networking, Social Media Marketing, Facebook, Event Management, Nonprofits, Banking, Microsoft Excel, Outlook, Time Management, Email Marketing, Microsoft Office, Project Management
Education
Temple University 2011 — 2013
Bachelor's degree, Public Relations, Strategic Communications, Business
Montgomery County Community College 2009 — 2011
Associate's degree, Business Administration and Management, General
Citadel Federal Credit Union September 2013 - Present
Skills
Customer Service, Customer Engagement, Product Knowledge, Strategic Leadership, Consumer Lending, Community Engagement, IRAs, Mortgage Lending, Team Building, Social Media Marketing, People Skills, Microsoft Office, Financial Analysis, Retail Banking
Education
Temple University 2015 — 2018
Bachelor of Science (B.Sc.), Business Administration and Management, General
Delaware County Community College 2014 — 2016
AS in Business Administration, Business Administration and Management, General
Citadel Federal Credit Union August 2015 - Present
Citadel Federal Credit Union December 2014 - August 2015
Citadel Federal Credit Union February 2014 - December 2014
Citadel Federal Credit Union June 2013 - December 2014
BNY Mellon December 2011 - May 2013
Skills
Auditing, Data Entry, Administrative..., Software Documentation, Management, Filing, Program Management, Banking, Office Management, Finance, Accounting, Leadership, Teamwork, PowerPoint, Financial Services, Payroll, Analysis, Marketing, Customer Service, Public Speaking, Microsoft Office
Education
Kaplan University 2010 — 2011
Bachelor of Science (B.S.), Business Administration
Lincoln University 2007 — 2009
Bachelor of Science (B.S.), Business Management
Langley Federal Credit Union July 2013 - Present
Citadel Federal Credit Union June 2005 - June 2013
Citadel Federal Credit Union June 2003 - June 2005
Skills
Loans, Financial Analysis, Banking, Financial Services, Portfolio Management, Risk Management, Consumer Lending, Investments, Credit, Credit Analysis, Public Speaking, Strategic Planning, Commercial Banking, Commercial Lending, Small Business Lending, Executive Management, Credit Risk
Education
Saint Joseph's University 2011 — 2012
MS, Business Intelligence
Eastern University 1997 — 2000
MBA, Finance
First Data Corporation May 2014 - Present
Citadel Federal Credit Union October 2013 - May 2014
TD May 2012 - September 2013
chespenn health services 2013 - 2013
Dollar Thrifty Automotive Group May 2010 - December 2011
Skills
Sales, Banking, Health Education, Customer Service, Customer-focused, Public Health, Wellness, Time Management, Business, Supervising, Operations Audit, Nutrition Education, Critical Thinking, Leadership, Coaching, Public Health Education, Overall Wellness, Customer Retention, Building Relationships, People Skills, Lifestyle Counseling, Nutritional Counseling, Sports Nutrition, Wellness Coaching, Organization, Success Driven, Team-oriented, Goal Oriented, Data Entry, Customer Satisfaction, Interpersonal..., Plannning, Telephone Skills, Oral, Administration, Healthcare, Volunteering, Administrative Work, Analytical Skills, Selling Skills, Microsoft Office 2007, Data Collection, Data Analysis, Highly detail oriented, Staff Supervision, Relationship Management, Spreadsheets, Sales Prospecting, Cold Calling, B2B
Education
West Chester University of Pennsylvania 2013 — 2014
Master of Public Health (MPH), Health/Health Care Administration/Management, 3.4
West Chester University of Pennsylvania 2010 — 2013
BS, Public Health, 3.1
Lincoln University 2008 — 2010
Biology, General
Solving the Brand Puzzle 2012 - Present
Mid-Hudson Valley Federal Credit Union February 2009 - Present
Strategic Brand Consultants 2009 - Present
Citadel Federal Credit Union January 2007 - February 2009
Irwin Bank and Trust January 2001 - February 2007
Skills
Brand Development, Marketing Strategy, Marketing Communications, Public Relations, Social Media, Direct Marketing, Marketing, Marketing Management, Social Media Marketing, Integrated Marketing, Strategic Planning, Advertising, Email Marketing, Competitive Analysis, Digital Marketing, Market Research, Copywriting, Social Networking, New Business Development, B2B, Creative Direction, Product Development, Budgets, Online Advertising, Database Marketing, Banking, Brand Management, Branding & Identity, Corporate Branding, Direct Mail, Corporate Identity, Lead Generation, Marketing Research, Customer Experience, Customer Satisfaction, Brand Implementation, Brand Architecture, Online Marketing, SEM, Customer Acquisition, Market Planning, Segmentation, Strategic Partnerships, Mobile Marketing, Credit Unions, Corporate Communications, Strategy, Media Planning, Analytics, CRM
Education
School of Bank Marketing and Management 2002 — 2003
CFMP, Financial Services Marketing
Cape Cod Community College
Moorpark College
Franklin Mint Federal Credit Union January 2008 - Present
Citadel Federal Credit Union September 1997 - November 2007
Skills
Banking, Call Center, Consumer Lending, Customer Satisfaction, Loans, Management, Coaching, Customer Service, Microsoft Excel, Microsoft Word, Outlook, Risk Management, Call Centers, Leadership, Training, Credit
Education
Neumann University 2004 — 2007
Liberal Studies, Business Admin
Citadel Federal Credit Union April 1999 - Present
Skills
Onboarding, Deferred Compensation, Benefits Administration, Employee Relations, Human Resources, Employee Benefits, New Hire Orientations, Talent Acquisition, Recruiting, Payroll, PeopleSoft, Leadership Development, Coaching, HR Policies, Succession Planning, HRIS, Talent Management, Workforce Planning, Change Management, Performance Management, Leadership, Management, Job Descriptions, Policy
Education
West Chester University of Pennsylvania 1993 — 1995
MS, Human Resources Management
Albright College 1988 — 1992
BS, Psychology
Liberty High School 1984 — 1988
High School Dipoloma, Honors Program
Citadel Federal Credit Union 2005 - Present
TransUnion Settlement Solutions 2004 - 2005
Security Search & Abstract 2001 - 2003
Skills
SQL, Crystal Reports, Banking, Customer Service, Microsoft Office, System Administration, Microsoft Excel, Citrix, Databases, Disaster Recovery, PowerPoint, Access, Microsoft Word, Project Management, Team Building, Cultural Awareness, VMware, Active Directory, Business Analysis, Process Improvement, Software Documentation, Vendor Management, Process Automation, Troubleshooting, Risk Management
Education
East High School
Immaculata University
Business Administration
Wells Fargo June 2015 - Present
Citadel Federal Credit Union January 2012 - June 2015
Wells Fargo September 2011 - January 2012
Skills
Banking, Loans, Loan Origination, Financial Analysis, Investments, Mortgage Lending, Financial Services, Commercial Lending, Consumer Lending, Credit, Customer Service, Credit Analysis, Retail Banking, Leadership, Small Business Lending
Education
La Salle University 2007 — 2011
Bachelor of Arts (B.A.), American History (United States)
Citadel Federal Credit Union July 2014 - Present
Citadel Federal Credit Union March 2014 - June 2014
Citadel Federal Credit Union December 2012 - March 2014
Hudson Valley Federal Credit Union September 2011 - October 2012
Hudson Valley Federal Credit Union October 2009 - September 2011
Skills
Banking, Loans, Customer Service, Contact Centers, Management, Sales, Team Building, Creative Strategy, General Awesomeness, Inbound Marketing, Microsoft Excel, Outbound Training, Outlook, Process Improvement, Time Management
Education
La Salle University - School of Business Administration 2005 — 2009
Bachelor's, Accounting & Finance
Citadel Federal Credit Union March 2015 - June 2015
Citizens Bank August 2014 - January 2015
Integrity Bank September 2010 - June 2014
PNC January 2009 - June 2010
Citibank October 2007 - January 2009
Skills
Banking, Sales, Customer Service, Marketing, Credit, Team Building, Leadership, Inventory Management, Sales Management, Financial Analysis, Microsoft Office, Loans, Team Leadership, New Business Development, Budgets, Public Speaking, Data Entry, Time Management, Microsoft Excel, Recruiting, Negotiation, Accounts Receivable, Real Estate, Accounting, Financial Services, Human Resources, Business Development, Relationship Building, Advertising, Financial Planning, Cross Selling, Customer Acquisition, Strategic Selling
Education
Penn State University 2001 — 2005
BS, Business Administration
Manheim Township High School 1998 — 2001
IBM January 2014 - Present
Citadel Federal Credit Union August 2011 - December 2013
Casa Papel May 2010 - August 2011
Source4teacher December 2010 - April 2011
The Trocadero October 2010 - January 2011
Philadelphia Sign Company January 2006 - November 2010
Doyle and Associates June 2010 - August 2010
Skills
Adobe Creative Suite, Photo Restoration, Logo Design, Branding & Identity, Layout, Brochures, Graphics, Graphic Design, Printmaking, Advertising, Illustrator, Marketing, Typography, Photography, Integrated Marketing, Awesomeness, Illustration, InDesign
Education
Moore College of Art and Design 2009 — 2011
Bachelor's Degree, Graphic Design
Moore College of Art and Design 2008 — 2011
BFA, Graphic Design
Camden County College
AA, Computer Graphics
Brandywine Hospital August 2015 - Present
PA College of Health Sciences January 2014 - June 2015
CSL Behring August 2009 - October 2013
CSL BEHRING, King of Prussia, PA August 2009 - July 2010
Citadel Federal Credit Union April 2009 - August 2009
Siemens Medical Solutions February 2005 - September 2008
SIEMENS MEDICAL SOLUTIONS February 2005 - September 2008
OMG SALON July 2004 - February 2005
Skills
Customer Relations, PowerPoint, Advertising, Inventory Management, Customer Satisfaction, Event Planning, Event Execution, Social Media, Adobe Acrobat, Microsoft Office, Marketing Communications, Time Management, Excel, Siebel, Fundraising, Writing, Copywriting, Proofreading, Project Coordination, Sales Operations, Marketing Management, Public Relations, Sales, Product Launch, Leadership, Customer Service, Project Management, Marketing, Internal Communications
Education
Pennsylvania Collge of Health Sciences 2013 — 2015
RDMS, Diagnostic Medical Sonography/Sonographer and Ultrasound Technician
Florida State University 1999 — 2003
Bachelor of Arts (BA), Communication, General
Florida State University 1999 — 2003
B.A, Communication Studies
Great Valley H.S. 1995 — 1999
Citadel Federal Credit Union July 2014 - Present
Citadel Federal Credit Union January 2007 - Present
Citadel Federal Credit Union June 2005 - January 2007
J. Karen Jewelers, Inc. January 2003 - June 2005
J. Karen Jewelers, Inc. June 1995 - January 2003
Skills
Marketing, Market Research, Market Analysis, Awesomeness, Strategic Planning, Net Promoter Score, Competitive Analysis, Customer Retention, Customer Satisfaction, Marketing Management, Marketing Research, Salesforce.com, Business Planning, Management, Leadership, Strategy, Customer Service, Retail Banking, Sales, Financial Analysis, Team Building, Banking
Education
Elizabethtown College 1989 — 1993
Bachelor of Science (B.S.), Business Administration and Management, General
Gemological Institute of America 1993 — 1993
Graduate Gemologist
Citadel Federal Credit Union November 2014 - Present
David's Bridal March 2010 - October 2014
DSW June 2008 - September 2009
Dell May 2007 - June 2008
Dell Inc February 2006 - May 2007
Dell October 2004 - February 2006
Dell August 2002 - October 2004
Independent Consultant October 2001 - July 2002
Lante June 2000 - December 2000
Accenture May 1999 - August 1999
Skills
Online Marketing, Multi-channel Marketing, E-commerce, Social Media, SEO, SEM, Digital Marketing, Interactive Marketing, Email Marketing, Online Advertising, Social Media Marketing, Customer Insight, Marketing Communications, Retail, Lead Generation, Marketing, Analytics, Web Analytics, Demand Generation, Integrated Marketing, Cross-functional Team..., CRM, Strategy, Product Marketing, Digital Media, Management, Leadership, Marketing Strategy, Advertising, PPC
Education
The University of Texas at Austin - Red McCombs School of Business 1998 — 2000
MBA
University of Arizona 1987 — 1991
BSBA
Citadel Federal Credit Union June 2013 - Present
PPL Corporation January 2007 - October 2011
Acme Markets June 2005 - December 2006
Evergreen Investments March 2004 - June 2005
Vanguard February 2002 - January 2004
Vanguard November 1995 - February 2002
Skills
Portfolio Management, Investments, Securities, Corporate Finance, Equities, Asset Management, Investment Management, Asset Allocation, Pension Administration, liability-driven..., Asset Managment, Due Diligence, Retirement Planning, Alternative Investments, Pensions, Investment Strategies, Mutual Funds, Fixed Income, Investment Advisory, Hedge Funds, mortgage-backed..., asset-liability..., Financial Modeling
Education
Drexel University - LeBow College of Business 1999 — 2002
MBA, Business Administration, Investment Management
Roanoke College 1987 — 1992
BBA, Business Administration
Kimball Union Academy 1984 — 1987
Vertex Inc. August 2011 - Present
Citadel Federal Credit Union August 2009 - August 2011
Traveler's Choice Inc. October 2005 - October 2009
Skills
Customer Service, Business Analysis, Microsoft Office, Team Building, Banking, Customer Satisfaction, Process Improvement
Education
Eastern Michigan University
Citadel Federal Credit Union February 2015 - Present
Sampan Restaurant September 2014 - May 2015
Amada Restaurant March 2012 - August 2014
Cape Atlantic Group, LLC May 2009 - January 2012
Cape Bank November 2006 - May 2009
Cape May Antique Center September 2004 - October 2006
Skills
Microsoft Office, Account Management, Banking, Leadership, Finance, Analysis, Accounts Payable, Customer Service, Sales, Customer Satisfaction, Marketing, Microsoft Excel, PowerPoint, Budget, Retail, Microsoft Word, Team Leadership, Hospitality, Team Building, Event Planning, Inventory Management, Outlook, Event Management, Budgets, Accounting, Training, Management
Education
Stockton University 2009 — 2011
Bachelor of Science, Finance
Seashore Real Estate 2010 — 2010
Пятигорский Государственный Лингвистический Университет (ПГЛУ) / Pyatigorsk State Linguistic University (PSLU) 2000 — 2003
ESL Language Instruction and Educational Psychology
Atlantic Cape Community College
Bentley Systems April 2015 - Present
Bentley Systems September 2008 - Present
Fresh Cut Landscaping, LLC June 2006 - Present
Fiserv February 2006 - September 2008
Citadel Federal Credit Union 1997 - 2006
Skills
Microsoft Office 2007, SAP R/3, Microsoft Office Project, MS Project, SAP, Professional Services, Process Improvement, Project Management, Windows Server, CRM, Visio, SharePoint, Software Development, Document Management, Software Project..., Project Delivery, Training, Requirements Analysis, Leadership, Business Analysis, Integration, Microsoft Project
Education
Immaculata University 2003 — 2005
Bachelor, IT
Franke October 2013 - Present
OSC September 2010 - October 2013
Bluesky Medical Staffing Software September 2009 - June 2011
People 2.0 May 2006 - June 2009
Citadel Federal Credit Union November 2006 - February 2007
Unity One Credit Union May 2002 - February 2006
Unity One Credit Union May 2000 - May 2002
Unity One Credit Union July 1998 - May 2000
Skills
Strategic Planning, Microsoft Office, Customer Service, Recruiting, Management, Access, Team Building, Process Improvement, Risk Management, Project Management, Analysis, Visio, Training, Troubleshooting, Team Leadership, System Administration, Business Analysis
Education
Texas Wesleyan University 2000 — 2002
Bachelor of Business Administration, Business
Tarrant County College 1997 — 2000
Associates Degree, General
Virtual Assistant November 2013 - Present
Demotech, Inc. August 2006 - October 2013
Bank of America 2003 - 2006
JPMorgan Chase 2003 - 2003
Bank One 2002 - 2003
Citadel Federal Credit Union 2001 - 2002
Vanguard 1999 - 2001
Skills
Typing, Outlook, PowerPoint, Microsoft Office, Customer Relations, Customer Service, Problem Solving, Confidentiality, Invoicing, Data Entry, Research, Time Management, Adobe Acrobat, Public Relations, Marketing Communications, Public Speaking, Marketing Management, Office Administration, Budgets, Social Media Marketing, Microsoft Word, Administrative..., Marketing, Interpersonal..., Communication Skills, Writing, Project Coordination, New Hire Orientation, Internet Research, Highly motivated..., Wordpress, Software Documentation, Telephone Skills, Teamwork, Team Building, Advertising, Press Releases, Customer Insight, Spreadsheets
Education
Franklin University 2007 — 2008
Accounting and Business/Management
Immaculata College 1991 — 1994
Accounting and Economics
Citadel Federal Credit Union Senior Financial Serive RepCitadelNovember 2010 - Present
Skills
Loans, Consumer Lending, Banking, Credit, Retail Banking, Insurance, Customer Service, Strategic Planning, Sales, Leadership, Small Business Lending, Microsoft Excel, Commercial Lending, Mortgage Lending, Time Management
Education
Shippensburg University of Pennsylvania 2004 — 2008
BSBA, Finance
Citadel Federal Credit Union May 2012 - Present
Skills
Loans, Consumer Lending, Banking, Mortgage Lending, Retail Banking, Credit, Small Business Lending, Commercial Lending, Commercial Banking, Credit Analysis, Loan Origination, Financial Services, Investments, Mortgage Banking, Portfolio Management
Education
Archbishop Wood High School
Delaware County Community College
Accounting and Finance
Citadel Federal Credit Union June 2015 - August 2015
Overhead Door Corporation (Door Manufacturer) January 2014 - July 2014
Benefit and Leave Representative August 2012 - January 2014
Tyco Fire Protection Products (Manufacturers of Fire suppression chemicals, security and flow) April 2011 - August 2012
Nordstrom (Retail Chain) September 2006 - March 2011
Colonial/Norristown School District August 2002 - September 2006
The Clarks Companies, N.A. (Shoe Manufacturer) June 1995 - August 2000
Skills
Human Resources, Recruiting, Employee Benefits, Employee Relations, New Hire Orientations, Performance Management, Taleo, HRIS, Employee Engagement, New Hire Paperwork, Statistical Reporting, HR Policies, FMLA, Talent Management, Oracle HR, Job Fairs, COBRA, HR Transformation, Rewards Programs, Compensation & Benefits..., Leave of Absence..., Exit Interviews, Service Awards, EEO Reporting, iVantage, Kronos Timekeeping, EV4, Lominger, Phone Screens, Extending Offers, Employee Referral..., Performance Dashboards, Pathlore, Concur, Union, iCIMS, JDE HRIS, OSHA, E-Verify, Workplace Safety, Workers Compensation, Onboarding, Leadership, Benefits Administration, Payroll, Customer Service, Talent Acquisition, Management
Education
Villanova University 2015 — 2015
Master's degree (currently pursuing), Human Resources Management and Services
Chestnut Hill College 2006 — 2008
Master of Education (M.Ed.), Elementary Education and Teaching
Chestnut Hill College 2000 — 2002
Bachelor of Science (B.S.), Elementary Education and Teaching
Montgomery County Community College 1998 — 2000
Associate of Arts (AA), Elementary Education and Teaching
Citadel Federal Credit Union February 2015 - Present
Citadel Federal Credit Union April 2014 - February 2015
Citadel Federal Credit Union January 2013 - April 2014
Citadel Federal Credit Union January 2012 - March 2013
Citadel Federal Credit Union December 2009 - December 2011
Citadel Federal Credit Union February 2008 - December 2009
Sun East Federal Credit Union December 2005 - February 2008
Law Office of Joel Albert August 2005 - March 2006
Pier 1 Imports June 2004 - October 2004
Wawa, Inc. May 2004 - September 2004
Skills
Financial Services, Customer Service, Mortgage Lending, Mortgage Servicing, Residential Mortgages, Web Chat, Online Services, Digital Channels, Contact Center..., Team Leadership, CMS, Avaya, LivePerson, Banking, Sales, Cross Selling, Home Equity Loans, Cultural Diversity, Transformational..., Consumer Lending, Leadership, Credit Unions, Loans, Awesomeness, Retail Banking, Team Building, Credit, Management
Education
Liberty University 2010 — 2013
Master of Arts (MA), Management and Leadership
Mykolas Romeris University, Lithuania 2001 — 2005
Bachelor of Laws (LLB), Law
Lighthouse Liberal Arts School 1993 — 2001
High School Diploma, Liberal Arts and Sciences/Liberal Studies, Lithuania
EY January 2014 - Present
Ernst & Young February 2013 - January 2014
Bank of America May 2010 - February 2013
Bank of America December 2008 - May 2010
Bank of America January 2008 - December 2008
Bank of America April 2007 - December 2007
Party Reflections, Inc. August 2006 - March 2007
Citadel Federal Credit Union June 2005 - August 2005
Skills
Market Research, Recruiting, Press Releases, Forecasting, Analytics, Process Improvement, Financial Analysis, Market Analysis, Program Management, ROI development, Project Coordination, Project Implementation, SQL, Strategic Partnerships, Business Communications, Project Management, Financial Modeling
Education
Elon University 2002 — 2006
BA, Corporate Communications; Marketing & Corporate Affairs
Citadel Federal Credit Union September 2013 - Present
Pentec Health April 2011 - September 2013
Markitects, Inc. April 2011 - September 2013
Teva Pharmaceuticals October 2011 - January 2013
Cephalon November 2005 - December 2011
Cephalon, Inc. January 2003 - November 2005
Delaware Investments April 1998 - December 2002
Institutional Investor April 1996 - April 1998
The Advocate/Greenwich Time May 1995 - April 1996
Skills
Internal Communications, Executive Communications, Corporate Communications, Spokesperson, Editing, Project Management, Leadership, Media Relations, Crisis Communications, Strategic Communications, Public Relations, Marketing Strategy, Marketing Communications, Strategic Planning, Newsletters, Press Releases, Advertising, Social Media, Speech Writing, Strategy, Corporate Branding, Creative Direction, Public Affairs, Blogging, Facebook, Copywriting, Corporate Social..., Communications Planning, Brand Development, Annual Reports, Content Development, Email Marketing, Social Media Marketing, Copy Editing, Branding, Web Content, Marketing, Digital Marketing, Event Management, Social Networking, Direct Marketing, Brand Management, Online Advertising, Feature Articles
Education
University of Connecticut 1991 — 1995
BA, Journalism
AmeriGas Propane September 2014 - Present
Nemours May 2013 - August 2013
GIOBA Education September 2012 - December 2012
Citadel Federal Credit Union December 2011 - February 2012
Skills
Microsoft Office, Microsoft Excel, Microsoft PowerPoint, Marketing Communications, Marketing, Organization, Time Management, Photoshop, Microsoft Project, Adobe, PowerPoint, Event Planning, Public Speaking
Education
Susquehanna University 2010 — 2014
Bachelor of Applied Science (B.A.Sc.), Business Administration and Management, General
Downingtown East High School 2006 — 2010
Honors Diploma, 3.5
Citadel Federal Credit Union March 2009 - Present
Acme Markets 2005 - 2009
Acme Markets 2000 - 2004
Skills
Banking, Credit, Loans, Retail Banking, Consumer Lending, Loan Origination, Financial Services, Customer Satisfaction, Credit Cards, Cross Selling, Credit Unions, Lines Of Credit, Customer Retention, Relationship Management, Cash Management, Customer Service, Commercial Lending, Small Business Lending, Team Building, Sales, Leadership, Mortgage Lending, Outlook, Sales Management, Financial Analysis, Time Management, Microsoft Word, Commercial Banking, Microsoft Office, Social Media, PowerPoint
Education
Delaware County Community College 2005 — 2007
Business, Management, Marketing, and Related Support Services
CHI Institute-Broomall 2004 — 2005
Pharmacy Technician/Assistant
Citadel Federal Credit Union February 2015 - Present
Citadel Federal Credit Union July 2012 - February 2015
Citadel Federal Credit Union July 2009 - July 2012
TD January 2006 - May 2009
Education
Delaware County Community College 2005 — 2013
A.A.S. degree, Business Management
Citadel Federal Credit Union February 2015 - Present
Market Street Print March 2013 - December 2014
WSFS Bank May 2012 - March 2013
Apex Learning January 2006 - January 2011
Pennock Floral Tri-Sate May 2010 - August 2010
Comcast May 2010 - August 2010
Acme Markets August 2004 - May 2008
Skills
Customer Service, Data Analysis, Social Networking, Social Media Marketing, PowerPoint, Advertising, Time Management, Marketing Communications, Microsoft Office, Training, New Business Development, Marketing, Leadership, Market Research, Microsoft Word, Social Media
Education
Indiana University of Pennsylvania 2008 — 2012
Bachelor, Marketing
Indiana University of Pennsylvania - Indiana 2008 — 2012
Bachelor of Science, Marketing
West Chester East High
Citadel Federal Credit Union September 2012 - Present
Citadel Federal Credit Union August 2011 - September 2012
Citadel Federal Credit Union October 2008 - August 2011
Citadel Federal Credit Union July 2005 - October 2008
Skills
Financial Analysis, Credit, Loans, Credit Analysis, Banking, Management, Bankruptcy, Retail Banking, Financial Services, Credit Risk, Customer Service, Sales, Real Estate, Finance, Consumer Lending, Cross Selling, Credit Unions, Team Management, Leadership, Portfolio Management, Microsoft Excel, Outlook, Negotiation, Microsoft Word, Call Centers, Team Building, Account Management, Performance Management, Team Leadership, Strategy, Risk Assessment, Mortgage Servicing, Residential Mortgages
Education
Immaculata University 2012 — 2015
Downingtown Sr High School 1996 — 1999
Citadel Federal Credit Union November 2004 - Present
Citadel Federal Credit Union November 2004 - Present
Education
Temple University - Fox School of Business and Management 1982 — 1986
Bachelor of Science (B.S.), Business, Management, Marketing, and Related Support Services
Citadel Federal Credit Union July 1999 - Present
Skills
Management, Customer Service, Project Management, Vendor Management, Marketing, Process Improvement, Program Management, Business Analysis, Banking, Team Building, Sales, Business Development, Risk Management, Leadership, Strategic Planning, Retail Banking
Education
Saint Joseph's University 1995 — 1999
Bachelor of Arts (B.A.), Elementary and Special Education
Citadel Federal Credit Union December 2006 - Present
Skills
Credit Analysis
Education
Delaware County Community College 2010 — 2014
Business Administration and Management, General
Benchmark Realty May 2011 - Present
Naturally Delicious Vending May 2011 - October 2014
Spawn LLC. June 2007 - May 2011
REMAX ELITE 2006 - May 2011
Big Time Toys 2006 - 2006
The Harmon Group 2004 - 2006
Citadel Federal Credit Union 2002 - 2004
Yves Rocher - North America 2002 - 2003
Skills
Brand Management, Marketing, Advertising, Consumer Products, Real Estate, Social Media Marketing, Marketing Strategy, Social Media, Public Relations, Online Advertising, Sales, Strategic Planning, Event Planning, Corporate Branding, Brand Awareness, Entrepreneurship, Negotiation
Education
University of Maryland University College 2009 — 2011
MBA
Indiana University of Pennsylvania 1998 — 2002
Bachelors of Science
Citadel Federal Credit Union November 2012 - Present
Keystone Federal Credit Union July 2008 - October 2012
Lowe's Companies, Inc. July 2007 - September 2008
The Palace Bowling and Entertainment Center January 2003 - July 2007
Skills
Credit, Finance, Banking, Customer Service, Retail Banking, Mortgage Lending, Consumer Lending
Education
Delaware County Community College 2007 — 2015
Associate’s Degree, Psychology
Coatesville Area Senior High 2003 — 2007
High School Diploma
BNP Paribas April 2015 - Present
J.P. Morgan February 2014 - April 2015
J.P. Morgan October 2011 - February 2014
Citadel Federal Credit Union October 2009 - October 2011
Harleysville National Bank October 2008 - October 2009
Skills
Banking, Derivatives, Financial Analysis, Loans, Finance, Commercial Banking, Retail Banking, Swaps, Options, Fixed Income, Bloomberg, Equity Derivatives, Liquidity, Financial Services, Equities, Investments, Financial Risk, Microsoft Office
Education
Wilmington University 2011 — 2013
MBA, Finance, 3.70
Immaculata University 2005 — 2009
BS, Finance
Citadel Federal Credit Union January 2014 - Present
Citadel Federal Credit Union November 2012 - January 2014
Acme Markets June 2009 - November 2012
Chez Moi July 2005 - June 2009
Wawa, Inc. February 1997 - July 2005
Skills
Creative Writing, Technical Writing, Editing, Document Creation, Website Creation, Wireframes, Time Management, Critical Thinking, Technological..., Team-oriented, Highly detail oriented, Data Entry, Spreadsheets, Microsoft Word, Microsoft Publisher, Client Relations Skills, Conflict Resolution, Inventory Management, Visual Merchandising, Social Media..., Facebook, Web Chat, Microsoft Office, Call Centers, Retail Banking, PowerPoint, Customer Satisfaction, Banking, Sales, Strategic Planning, Teamwork
Education
DeVry University-Illinois 2011 — 2014
Bachelor of Science (BS), Emerging Media Communications
ProServ Executive Services February 2013 - Present
Citadel Federal Credit Union November 2011 - January 2013
P.J. Whelihan's November 2010 - April 2012
The Hamels Foundation January 2011 - August 2011
Skills
Event Planning, Social Media Marketing, Customer Service, Public Relations, Marketing, Social Media, Event Management, Marketing Communications, Sales, Social Networking, Team Leadership, Marketing Strategy, New Business Development, Online Marketing, Leadership, Advertising, Copywriting, Microsoft Office, Strategic Planning, Email Marketing, Online Advertising, Sales Management, PowerPoint, Microsoft Excel, Microsoft Word, Adobe Creative Suite, Website Updating, Web Design
Education
Temple University 2007 — 2011
Public Relations
Bishop Shanahan 2003 — 2007
Wegmans Food Markets June 2014 - Present
SEI January 2013 - May 2014
Citadel Federal Credit Union July 2012 - January 2013
SEI Investments November 2005 - June 2012
ING Financial Partners May 2005 - November 2005
Skills
Customer Service, Call Center, Retirement, Financial Services, Pensions, Retail Banking, Banking, Payments, Finance, Outlook, Microsoft Excel, CRM, Call Centers, Financial Analysis, Employee Benefits, Leadership, Management, Investments, Process Improvement
Education
Immaculata University 2001 — 2005
BA, Business Administration
Ten Thousand Villages September 2014 - January 2015
Vanguard / Randstad October 2013 - January 2014
Nova Bank May 2010 - October 2012
Amtrak January 2010 - April 2010
The Bancorp Bank 2008 - 2010
Principia Partners Consulting January 2007 - May 2007
The Whip Tavern June 2006 - February 2007
Citadel Federal Credit Union April 2004 - June 2006
Skills
Banking, Financial Transactions, Depository Operations, Market Research, Office Administration, Creative Writing, Technical Writing, Project Management, Food Service Operations, Data Entry, Business Understanding, Communication, Social Networking, Leadership, Meet Deadlines, Critical Thinking, Creative Problem Solving, Current Affairs, Global Events, Cultural Awareness, Team-oriented, Positive Personality, Loans, Credit, Commercial Banking, Risk Management, Payments, Account Reconciliation, Deposits, AML, Teamwork, Customer Service, Management, Accounting
Education
Fordham Gabelli School of Business 1999 — 2003
Bachelor of Science, Business Administration / International Marketing
Coatesville Area Senior High School 1995 — 1999
Diploma
Bracket October 2013 - Present
Citadel Credit Union July 2011 - October 2013
Citadel Federal Credit Union October 2010 - October 2012
Siemens Information Systems Ltd June 2007 - October 2010
Independent Consultant September 1997 - 2010
Siemens Information Systems Ltd June 1999 - June 2007
Shared Medical Systems June 1994 - June 1999
Skills
VB.NET, SQL, ASP.NET, Requirements Analysis, SharePoint, Systems Analysis, Servers, Project Management, Program Management, Business Process, Integration, Leadership, SDLC, Networking, Windows, Business Analysis, Process Improvement, Vendor Management
Education
Bloomsburg University of Pennsylvania 1990 — 1994
B.S., Computer and Informational Sciences
The O'Connor Group June 2015 - Present
Citadel Federal Credit Union May 2013 - June 2015
OD Consulting Services June 2012 - December 2012
Inglis Foundation April 2010 - December 2010
Aria Health October 2009 - July 2010
Caritas Christi Health Care October 2006 - February 2009
Tufts-New England Medical Center December 2004 - February 2006
Cross Country Healthcare September 1999 - September 2004
Manpower Inc. April 1998 - August 1999
Skills
Recruiting, Applicant Tracking..., Customer Retention, Deferred Compensation, Employee Relations, Onboarding, Talent Management, Human Resources, Interviews, Sourcing, Temporary Placement, Mentoring, Management, Talent Acquisition, Healthcare, Career Counseling, Leadership, Organizational..., Time Management, Employee Benefits, Hiring, Leadership Development, Cold Calling, Performance Management, New Hire Orientations, College Recruiting, Organizational..., HRIS, Benefits Administration, Workforce Planning, Internet Recruiting, Job Fairs, Succession Planning, FMLA, Resume Writing
Education
State University of New York College at Brockport 1991 — 1994
B.S, Health Science
Catholic Health East Data Center Services EngineerComcastJuly 2012 - December 2012
JPMorgan Chase June 2011 - June 2012
Ss John Neumann and Maria Goretti High School August 2008 - June 2011
Circuit City May 2008 - September 2008
CompUSA November 2003 - March 2008
Citadel Federal Credit Union 2000 - 2003
Skills
Networking, Active Directory, Software Installation, Servers, Windows Server, Hardware Installation, Equipment Installation, Cable Management, Fiber Optic Cable, Racking, Data Center, Troubleshooting
Education
CHI Institute of Technology 2002 — 2003
Assoc, MSCA
Delaware County Community College 1997 — 2001
NA, Liberal Arts
J.T. Dorsey Foundation May 2014 - Present
XL Catlin June 2010 - Present
Suburbanne Girl Inc August 2011 - January 2015
XL Insurance May 2001 - June 2010
Queen of Hearts Wedding Planning 2008 - 2008
ECS, Inc May 2001 - 2003
Allianz - DVFS - Delaware Valley Fiancial Services February 2000 - May 2001
Citadel Federal Credit Union June 1999 - November 1999
Sports Authority 1995 - 1995
Skills
Word, Outlook, Excel, Customer Relations, Database Administration, Meeting Planning, Event Planning, Insurance, Microsoft Office, Access, Customer Service, Administration, Process Improvement, Account Management, Team Building, Windows, Documentation, Microsoft Excel, Software Documentation, System Administration, Training, Social Networking, Budgets, Microsoft Word, Administrative..., Music Industry, Management
Education
Temple University 2008 — 2008
Wedding Planning & Consulting
Downingtown Senior High Schoo 1995 — 1998
Diploma
Citadel Federal Credit Union September 2008 - Present
Contract Work (Mortgage Services Industry) July 2005 – May 2008 July 2005 - May 2008
Wilmington Finance, Inc. June 2003 - July 2005
Fairbanks Capital Corp. now known as SPS, Inc. October 2001 - May 2003
Skills
Commercial Banking, Commercial Loans, Mortgage Banking, Banking Software, Loan Servicing, Sales/ Business..., Recruiting, Presenter/ Speaker, Management
Education
Philadelphia University
Bachelor’s Degree, Finance, 3.6 out of possible 4.0
American Chartered Bank March 2014 - Present
Beneficial Bank September 2012 - January 2014
Tompkins Mahopac Bank July 2010 - July 2012
Hudson Valley Federal Credit Union January 2010 - July 2010
Citadel Federal Credit Union November 2004 - December 2009
First National Bank of Chester County May 2002 - November 2004
Roxbourgh Manyunk Bank April 2001 - May 2002
Wilmington Trust February 1999 - April 2002
Skills
Retail Banking, Customer Service, Consumer Lending, Notary Public, Deposits, Cross Selling, Small Business Lending, Credit, Mortgage Lending, Cash Management, Call Centers, Customer Satisfaction, Customer Experience, Commercial Banking, Relationship Management
Education
Bucks County Community College
Downingtown high school
Downingtown high school
Downingtown high school
Citadel Federal Credit Union December 2010 - Present
Coldwell Banker Rowley Realtors July 2005 - Present
Citadel FCU September 2006 - December 2010
USERS June 2002 - July 2004
Chestnut Run FCU March 1994 - June 2002
Chestnut Run FCU 1993 - March 1994
Chestnut Run FCU October 1989 - December 1992
Skills
Mortgage Lending, Banking, Project Management, Team Building, Strategic Planning, Process Improvement, Vendor Management, Customer Service, Risk Management, Business Analysis, Microsoft Office, Loans, Software Documentation, Real Estate, Coaching, Budgets, Disaster Recovery, Visio, Product Management, Investments, Requirements Analysis, Management, Business Development, Training, CRM, Leadership, Team Leadership, Business Planning
Education
Penn State University 2001 — 2001
Client/Server Technology Program
CUNA-Human Resource Management 1997 — 1997
CUNA-Certified Credit Union Executive (CCUE) 1996 — 1996
CUNA Management School 1994 — 1996
Financial Institution Management
University of Louisiana at Monroe 1983 — 1987
Bachelor of Business Administration (B.B.A.), Finance/Commercial Banking
The Financial Training Group Ltd February 2012 - Present
Crothall Health Care February 2011 - February 2012
Catholic Health East April 2009 - February 2011
SAP America February 2006 - March 2009
Citadel Federal Credit Union June 2000 - November 2005
Bath and Body Works July 1999 - May 2000
The Vanguard Group June 1997 - April 1999
Education
Eastern University 2007 — 2009
MBA, Management
Widener University
B.S, Business Administration
Users Incorporated February 2006 - Present
Citadel Federal Credit Union 1985 - 2006
Education
Immaculata University 2002 — 2005
Franklin Mint Federal Credit Union February 2015 - Present
Western Chester County Chamber of Commerce July 2010 - February 2015
Citadel Federal Credit Union March 2003 - February 2015
Skills
Consumer Lending, Loans, Retail Banking, Banking, Credit, Small Business Lending, Commercial Lending, Mortgage Lending, Portfolio Management, Loan Origination, Cross Selling
Education
Pennsylvania State University-Great Valley Graduate Center 2004 — 2006
Master of Business Administration (M.B.A.)
Penn State University 1998 — 2002
Bachelor's, Business Management
Citadel Federal Credit Union April 2014 - Present
Citadel Federal Credit Union April 2013 - April 2014
Sovereign Bank May 2004 - March 2013
Firstrust Bank January 2000 - January 2004
Skills
Loans, Retail Banking, Commercial Banking, Consumer Lending, Investments, Sales, Training, Branch Banking, Credit, Cross Selling, Lines Of Credit, Loan Origination, Relationship Management, Credit Cards, Refinance, Home Equity Loans, Loan Servicing, Customer Service, Coaching, Leadership, Banking, Financial Services, Mortgage Lending, Team Building
Education
Delaware County Community College
Business Administration and Management, General
Coatesville High School
SMG Worldwide Entertainment & Convention Venue Management September 2013 - Present
Sikorsky Global Helicopters May 2012 - December 2012
Comcast Spotlight September 2008 - February 2011
Citadel Federal Credit Union February 2005 - March 2008
General Motors June 2003 - December 2004
L-3 Communications July 2000 - May 2003
Skills
ADP Payroll, Microsoft Excel, Microsoft Office, Microsoft Word, Access, SAP, Photoshop, Employee Relations, Human Resources, HRIS, New Hire Orientations, Onboarding, Benefits Administration, Recruiting, PeopleSoft, Employee Benefits, Payroll, Talent Acquisition, Outlook, Performance Management, Interviews, Training, Screening, Talent Management, Background Checks, Organizational..., Internet Recruiting, Temporary Staffing, Compensation, Performance Appraisal, Succession Planning, Contract Recruitment, Screening Resumes, HR Policies, Staffing Services, Employee Engagement, Labor Relations, Job Fairs, College Recruiting, Exit Interviews, Coaching, Sourcing, Job Descriptions, FMLA, Deferred Compensation, Hiring, Temporary Placement, Applicant Tracking..., Workforce Planning, Employment Law
Education
Duquesne University 1996 — 2000
Bachelor's degree, Business Administration, Management and Operations
Premier Members FCU September 2008 - June 2012
Citadel Federal Credit Union March 2005 - October 2008
IBM Metro Employees Federal Credit Union June 2006 - July 2007
United Way of Southeastern Pennsylvania August 2005 - December 2005
Atlantic Credit Union March 1990 - March 2005
AmeriChoice Federal Credit Union February 1985 - March 1990
Education
Kent State University 1966 — 1971
BBA, Accounting
Carnegie Mellon University 1967 — 1968
Engineering
Citadel Federal Credit Union December 2005 - Present
ManpowerGroup October 2004 - December 2005
The American Institutes for CPCU December 2001 - September 2004
Skills
Human Resources, Onboarding, Deferred Compensation, New Hire Orientations, Employee Relations, Performance Management, Recruiting, Interviews, Coaching, Training, Applicant Tracking..., Sourcing, College Recruiting, Customer Service, Temporary Placement, Executive Benefit..., Compensation Structures, Retirement Benefits, Microsoft Excel, Microsoft Word, SuccessFactors, Ultipro, Personnel Management, FMLA, HRIS, HR Policies, Team Building, Management, Talent Acquisition, Employee Benefits, Leadership
Education
Goldey Beacom College 2000 — 2004
Bachelor's degree, Human Resources Management
Freedom Credit Union July 2014 - Present
Freedom Credit Union June 2013 - July 2014
Citadel Federal Credit Union May 2009 - June 2013
Citadel Federal Credit Union September 2006 - January 2009
Citadel Federal Credit Union September 2005 - September 2006
Citadel Federal Credit Union May 2003 - September 2005
Citadel Federal Credit Union May 2001 - May 2003
Citadel Federal Credit Union May 1999 - May 2001
Polaris Systems/Birnam Wood Systems 1996 - 1999
Users Incorporated 1995 - 1996
Skills
Disaster Recovery, Business Analysis, Process Improvement, SDLC, Risk Management, Project Management, Vendor Management, IT Management, Requirements Analysis, Active Directory, Change Management, System Administration, Banking, Integration, IT Strategy, Project Portfolio..., IT Operations, PMO, Management, SQL, ITIL, Data Center, IT Service Management, Troubleshooting, Business Intelligence, Leadership, Enterprise Architecture, SharePoint, Business Continuity, Financial Services, Business Process..., Databases, CRM, Analysis, Microsoft SQL Server, Windows Server, Networking, Executive Management, Telecommunications, Network Security, Cross-functional Team..., Team Leadership, Visio, Servers, Software Documentation, Software Development, Requirements Gathering, Business Development, Credit Cards, Microsoft Technologies
Education
Pennsylvania State University-Great Valley Graduate Center 2001 — 2002
Project Management
Vis.Align 2000 — 2001
ITIL Certification
Shippensburg University of Pennsylvania 1986 — 1990
Bachelor of Science (BS)
Archbishop Carroll H.S. 1982 — 1986
Allied Barton Securtiy November 2011 - Present
MediFit Corporate Services January 2006 - Present
National Guard Association Pa February 2014 - Present
Citadel Federal Credit Union March 2012 - June 2014
Iron Mountain February 2010 - January 2012
Skills
Personal Training, Exercise Physiology, Fitness Training, Health Promotion, Leadership, Customer Service, Fitness, Physical Therapy, Training, Wellness, Strength Training, Team Building, Nutrition
Education
Cabrini College 2001 — 2005
B.S., Exercise Science and Health Promotion
Faunbrook Caterers March 2015 - Present
Touche the Band May 2006 - Present
Chester County Food Bank 2009 - 2012
Citadel Federal Credit Union 1996 - 2001
American Heritage Federal Credit Union 1992 - 1996
Skills
Marketing Strategy, Advertising, Marketing, Customer Service, Strategic Planning, Public Relations, New Business Development, Social Media Marketing, Marketing Communications, Microsoft Excel, Social Media, Food Preparation, Cooking, Volunteering, Food Safety
Education
Arcadia University
Bachelor's Degree, Marketing
Citadel 2005 - Present
CUES 2003 - Present
Credit Union Executives Society 2002 - Present
Citadel Federal Credit Union 2005 - 2008
Atlantic Credit Union 1980 - 2005
Education
La Salle University 1974 — 1979
Citadel Federal Credit Union Director of Retail DeliveryCitadel FCU2000 - Present
Education
Immaculata University 2003 — 2008
Bachelor's degree
Nazareth Academy
Citadel Federal Credit Union August 1999 - Present
Skills
Strategic Planning, Marketing Strategy, Sales Management
Education
Immaculata University 2011 — 2016
Organizational leadership
Penn State Judge Bradley 2009 — 2011
Advanced Organizational Management certification, Organizational Leadership
Chester County Leadership Council
Penncrest High School
Pennsylvania Surplus Lines April 2013 - April 2015
3SI Security Systems June 2011 - April 2014
Citadel Federal Credit Union August 2011 - September 2012
Pomeroy IT Solutions March 2009 - December 2010
DoubleStar, Inc. March 2008 - December 2008
PeopleShare/RecordTrak September 2007 - March 2008
Aerotek/Bristol Myers Squibb March 2007 - August 2007
Kane Is Able, Inc February 2003 - February 2007
Skills
Customer Service, Administration, Administrative Support, Data Entry, Hiring, Banking, Financial Sales
Education
Penn Foster 2013 — 2013
Pharmacy Technician/Assistant
Delaware County Community College 1995 — 2000
Associates Degree, Office Administration
Henderson High School 1991 — 1995
Citadel Federal Credit Union November 2005 - Present
Bizet Human Asset Management April 2003 - December 2005
Koinonia Consulting Group April 2003 - November 2005
Skills
Certified Performance..., Executive Coaching, Leadership Development, Organizational..., Professional Experience, Financial Services, Succession Planning, Employee Benefits, Change Management, Talent Management, Performance Management, Deferred Compensation, Strategy, Onboarding, Recruiting, Organizational Design, Talent Acquisition
Education
California University of Pennsylvania 1978 — 1984
Bachelor of Arts, Sociology
West Virginia University
Master of Science, Business and Economics
Fulton Bank March 2012 - Present
PNC Bank August 2002 - March 2012
Citadel Federal Credit Union March 1997 - April 1999
Turkey Hill Minit Markets 1994 - 1996
Longenecker's Pharmacy September 1989 - October 1992
Skills
Commercial Lending, Small Business Lending, Retail Banking, Credit Analysis, Mortgage Lending, Credit Risk, Cross Selling, Merchant Services, Portfolio Management, Lines Of Credit, Loan Origination, Mortgage Banking, Underwriting, Branch Management, Wealth Management, Treasury Management, Financial Analysis, Commercial Mortgages, Relationship Management, Private Banking, Pharmacy, Medical Terminology, Emergency Medical, Fundraising
Education
Lancaster County Emergency Services 1995 — 1996
Emergency Medical Technician, Emergency Medical Technician
Delaware County Community College 1990 — 1992
Associate of Science (A.S.), Medical/Clinical Assistant
Octorara Area School 1976 — 1990
college prep, academic
Citadel Federal Credit Union June 2012 - Present
ICM, Inc. July 2008 - June 2010
Skills
Entertainment, Film, Television, Social Media, Microsoft Office, Customer Service, Event Planning, Video Production, Microsoft Excel, Retail Banking, Team Building, Consumer Lending
Education
Temple University 2004 — 2008
Bachelor of Arts (B.A.), Communication and Media Studies
Five Below November 2013 - Present
Five Below August 2013 - November 2013
Citadel Federal Credit Union June 2010 - January 2012
Witmer Public Safety Group, Inc May 2009 - August 2009
Skills
Customer Service, Microsoft Office, Microsoft Excel, Marketing, Strategic Planning, Teamwork, Financial Analysis, Marketing Strategy, Team Leadership, Spanish, Retail, Leadership, Market Research, PowerPoint
Education
Instituto de Empresa 2012 — 2012
Master in Management, Sales and Marketing
Immaculata University 2006 — 2010
Bachelor of Arts, International Business Spanish
Citadel Federal Credit Union April 2013 - Present
Premier Woodcraft LTD February 2007 - March 2013
Skills
Construction Management, Construction, Microsoft Office, Contract Negotiation, Project Management, Contract Management, Microsoft Excel, Strategic Planning, Budgets, Customer Service, Project Planning
Education
Penn State University 2000 — 2005
Bachelor of Science (BS), Business
Milton Hershey School
DNB September 2015 - Present
Citadel Federal Credit Union February 2013 - Present
Malvern Federal Savings Bank November 2011 - February 2013
Penn Liberty Bank April 2008 - August 2011
Penn Liberty Bank April 2008 - August 2011
Willow Financial (now First Niagra) November 2006 - April 2008
2006-2008 Willow Financial Bank 2006 - 2008
2006 KC Design Group Salon 2002 - 2008
2004-2006 Blockbuster Video 2004 - 2006
Eckerd Drug January 2001 - January 2002
Skills
Banking, Commercial Banking, Loans, Credit Analysis, Financial Services, Sales, Customer Service, Deposits, Retail Banking, Cash Management, Cross Selling, Internet Banking, Treasury Management, Credit Cards
Education
Delaware County Community College
Downingtown
Citadel Federal Credit Union
Skills
360 Feedback, Coaching, Program Facilitation, Instructional Design, Performance Consulting, Organizational..., Call Center, Leadership Development, E-Learning, Succession Planning, Career Development, Training, Executive Coaching, Onboarding, Performance Management, Recruiting, Employee Engagement, Talent Management, Employee Relations, Workshop Facilitation, Captivate, Training Delivery, Talent Acquisition, Leadership, Learning Management, Team Building, Human Resources, Leading Change, Needs Analysis, Performance Improvement, Management Development, Human Performance, Process Improvement, Blended Learning, ADDIE, Change Management
Education
Villanova University
Graduate Certificate, Professional Human Resource Management
Villanova University
Graduate Certificate, Essentials of Human Resources
Penn State University
MEd, Education; Instructional Systems Design
Albright College 1987 — 1992
BA, Fine Arts
Citadel Federal Credit Union August 2011 - Present
Citadel Federal Credit Union August 2010 - August 2011
Skills
Real Estate, Customer Service, Self-starter, Retail Banking, Collections, Microsoft Office, Filing, Multi Tasking, Chapter 13 Bankruptcy, Personal Bankruptcy, Bankruptcy, Court Proceedings, Daily Reports, Financial Reporting, Retail Sales, Clerical Skills, Food Service, Hospitality, Waitressing
Education
Immaculata University 2011 — 2015
Bachelor's degree, Business Management
The PJA School 2007 — 2009
Associate's degree, Paralegal Studies
Customers Bank August 2014 - Present
Customers Bank November 2012 - Present
Customers Bank November 2010 - November 2012
Customers Bank July 2009 - November 2010
Customers Bank February 2008 - July 2009
Citadel Federal Credit Union July 2005 - February 2008
Skills
Banking, Loans, Retail Banking, Credit, Commercial Banking, Mortgage Lending, Consumer Lending, Small Business Lending, Mortgage Banking, Commercial Lending, Customer Service, Financial Analysis, Risk Management, Portfolio Management, Sales Management, Business Development, Finance, Financial Services, Insurance, Investments
Education
Penn State University 2011 — 2014
Communications, Corporate Communications
Citadel Federal Credit Union February 2011 - Present
Citadel Federal Credit Union February 2010 - February 2011
Education
Pennsylvania State University-Great Valley Graduate Center 2006 — 2008
Project Management
eMoney Advisor July 2015 - Present
Malvern Fire Company January 2001 - Present
Citadel Federal Credit Union November 2010 - July 2015
Witmer Public Safety Group, Inc February 2010 - October 2010
Cottrell Associates February 2009 - May 2009
Skills
Firefighting, Emergency Management, Microsoft Excel, Strategic Planning, Microsoft Office, Customer Service, Public Speaking, Microsoft Word, Team Building, Sales, Public Safety, EMS, Corporate Communications, Leadership, Rescue, Banking, Fundraising
Education
Penn State University 2004 — 2009
Bachelor of Arts (BA), Corporate Communications, Minor in Business
Great Valley 2000 — 2004
Citadel Federal Credit Union March 2010 - Present
Citadel Federal Credit Union July 2005 - March 2010
Citadel Federal Credit Union December 1997 - July 2005
Eckerd 1995 - 1997
Skills
Captivate, RoboHelp, Microsoft Office, Photoshop, SumTotal, Banking, Customer Service, Instructional Design, E-Learning, Process Improvement, Learning Management..., Project Management, Public Speaking, Sales, Training
Education
Penn State University 2012 — 2013
Not complete, Instructional Design
Immaculata University 2006 — 2008
BS Human Performance Management, Human Resources Management and Services
Delaware County Community College 2005 — 2008
N/A, Business Management
LITM Marketing Group January 2014 - Present
Citadel Federal Credit Union July 2013 - January 2014
Citadel Federal Credit Union January 2013 - July 2013
Citadel Federal Credit Union March 2007 - December 2012
Citadel Federal Credit Union September 2006 - March 2007
Orrstown Bank July 2005 - February 2006
Atlantic Coast Athletic Club June 2002 - July 2005
Skills
Virtualization, Customer Service, Active Directory, VPN, System Administration, Strategic Planning, Time Management, Risk Assessment, Banking, Windows Server, Servers, Citrix, Management, Help Desk Support, Microsoft Office, Process Improvement, Databases, Disaster Recovery, Coaching, Customer Satisfaction, Microsoft Word, Microsoft Excel
Education
West Chester University of Pennsylvania 2012 — 2014
Master of Business Administration (M.B.A.), Business Administration and Management, General
Shippensburg University of Pennsylvania 2003 — 2006
Bachelor of Science (BS), Management Information Systems, General
The Art Institute Of Philadelphia Limited Partnership July 2015 - Present
The Art Institutes October 2013 - Present
The Art Institute of Philadelphia August 2008 - October 2013
LaSalle Univerisity July 2007 - August 2008
Indiana University of Pennsylvania June 2005 - May 2007
Arcadia University August 2002 - May 2005
Citadel Federal Credit Union May 2002 - May 2005
Skills
Student Services, Public Speaking, Higher Education, Counseling, Staff Development, Student Development, Student Leadership, Diversity Training, Conflict Resolution, Critical Thinking, Student Engagement, Residence Life, Outlook, Microsoft Word, Campus, Microsoft Excel, Microsoft Office, Event Planning, Student Affairs
Education
Indiana University of Pennsylvania 2005 — 2007
MA, Student Affairs in Higher Education
Arcadia University 2001 — 2005
BA, Political Science and Government
Cardinal O'Hara High School 1998 — 2001
Diploma, Diploma
Tri County Area Credit Union September 2011 - Present
Citadel Federal Credit Union December 2005 - September 2011
Citadel Federal Credit Union October 2010 - April 2011
Skills
Banking, Mortgage Lending, Investments, Customer Service, Consumer Lending, Loans, Credit Risk, Financial Services, Credit Analysis, Credit, Retail Banking, Finance, Credit Cards, Commercial Lending, Loan Origination, Commercial Banking, Leadership, Cross Selling
Education
Arcadia University 2001 — 2005
BA, International Business
City University (GB) 2004 — 2004
Economics
Montgomery County Community College
Montgomery County Community College
Montgomery County Community College
Kendal Crosslands Corporation August 2011 - Present
United Zion Retirement Community May 2009 - September 2009
Soundview Executive Book Summaries October 2005 - April 2009
Citadel Federal Credit Union January 2001 - September 2003
Skills
Microsoft Office, PowerPoint, Microsoft Word, Microsoft Excel, Public Speaking, Customer Service, Research, Social Media, Teamwork, Fitness, Nutrition, Event Planning, Cpr Certified, Photoshop, Teaching, Wellness, Sports, Time Management, Healthcare, English, Fundraising, Sales, Health Promotion, Medication..., Patient Education, Data Entry, Ostomy Care, Infection Control, Home Care, Tube Feeding, Health Education, Vital Signs, Patient Advocacy, IV, Critical Thinking, Medical/Surgical, Quality Patient Care, CEN, Nursing Documentation, Telephone Triage, Leadership
Education
Clarion University of Pennsylvania 1999 — 2001
Octorara
West Chester University of Pennsylvania
lcctc
Satori Group Inc. February 2011 - Present
Style Craft January 2010 - January 2011
Citadel Federal Credit Union March 2007 - November 2010
Skills
Business Development, Account Management, Sales, Business Intelligence, Marketing, Forecasting, Cross-functional Team..., Business Strategy, Social Media, Budgets, Strategic Planning, Financial Analysis, Business Intelligence..., Dashboard, Training, Insurance
Education
Delaware County Community College 1984 — 1985
Undecided
East Stroudsburg University of Pennsylvania 1983 — 1984
Undecided
Cardinal O'Hara 1979 — 1983
High School Diploma, General Education
Monument Insurance Services November 2012 - Present
Citadel Federal Credit Union January 2012 - November 2012
Marriott International November 2008 - November 2010
Skills
Microsoft SharePoint, Microsoft CRM, SSRS, Business Intelligence, Training, Customer Satisfaction, Sales, Revenue Analysis, Customer Service, Forecasting, Food & Beverage, Time Management, Microsoft Excel, Data Management
Education
Penn State University 2004 — 2008
Bacholers, Hospitality
Genesis HealthCare March 2015 - Present
Trion April 2013 - January 2015
CoreSource September 2011 - March 2013
The Vanguard Group May 2007 - March 2011
The Vanguard Group December 2004 - May 2007
Citadel Federal Credit Union February 2001 - December 2004
Skills
ERISA, FMLA, COBRA, Employee Benefits, Benefits, Benefits Administration, PeopleSoft, Compensation, Outlook, Policy, Excel, Call Center, Compliance, Health Insurance, Customer Service, Microsoft Office, Administration, PowerPoint, Word, Data Analysis, Employee Relations, Call Centers, Microsoft Excel, Microsoft Word
Education
Temple University - Fox School of Business and Management 2007 — 2013
BBA, Marketing, Human Resource Management
Vanguard 1999 - Present
Citadel Federal Credit Union 1997 - 1999
Education
Shippensburg University of Pennsylvania 1992 — 1996
BA, Communication/Journalism, Marketing
Citadel Federal Credit Union September 2012 - Present
Skills
Commercial Lending, Small Business Lending, Credit Unions, Credit Portfolio..., Banking, Construction Loans, Financial Analysis, Loans, Portfolio Management
Education
Brigham Young University 1982 — 1988
Bachelor of Science
Citadel Federal Credit Union January 2014 - Present
Citadel Federal Credit Union August 2004 - Present
Citadel Federal Credit Union 2002 - 2004
Skills
Banking, Commercial Banking, Retail Banking, Loans, Credit
Education
Immaculata University
Currently enrolled, Business, Current 3.91 GPA
KeyBank June 2015 - Present
Citadel Federal Credit Union June 2014 - June 2015
KeyBank April 2012 - January 2014
NYCB August 2011 - April 2012
The Walt Disney Company June 2008 - May 2011
Skills
Strong presentation,..., Organization, Attention to Detail, Multitasking Skills, Self-starter, Project Management, Computer Proficiency, Troubleshooting, Analysis, Trusts, Retail Banking
Education
Cleveland State University 2006 — 2008
Bachelor of Arts (B.A.), Spanish Language and Literature
Lorain County Community College 2003 — 2006
Associate of Arts (A.A.), Spanish Language and Literature
Citadel Federal Credit Union April 2014 - Present
Del Toyota March 2011 - April 2014
Georgia Printco July 2012 - February 2013
Comcast Cable March 1995 - March 2011
Skills
E-commerce, Customer Retention, Sales, Customer Satisfaction, Sales Process, Customer Service, Sales Management, Sales Operations, New Business Development, Account Management, Direct Sales, Cold Calling, Leadership, B2B, Salesforce.com, Selling, Team Building, Budgets, Inventory Management
Education
Delaware County Community College 1990 — 1991
Associate, Business Administration and Management, General
Strath Haven High School 1986 — 1990
Academic
Citadel Federal Credit Union September 2007 - Present
Citadel Federal Credit Union September 1998 - Present
Skills
Insurance, Customer Service, Banking
Education
Penn State University
Citadel Federal Credit Union November 2012 - Present
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Sales
Education
Bloomsburg University of Pennsylvania 2008 — 2012
Bachelor's Degree, Economics
Trotter Industries Electrical Contractors May 2015 - Present
Kutztown University December 2014 - Present
Citadel Federal Credit Union July 2014 - December 2014
Quest Diagnostics Employer Solutions September 1994 - October 2013
Skills
Human Resources, Customer Service, Employee Benefits, Employee Relations, Recruiting, Management
Education
Peirce College 1998 — 2001
Bachelor of Science (BS), Business Administration and Management, General
Montgomery County Community College
US Army November 2009 - Present
Citadel Federal Credit Union June 2007 - November 2009
Skills
Leadership, Military, Security Clearance, Microsoft Office, Military Operations, Training, Military Experience, Management
Education
Berks Technical Institute 1996 — 1998
Associate's degree, PC Network Administration, GPA 3.86
Citadel Federal Credit Union March 1996 - Present
American Heritage Federal Credit Union August 1985 - March 1996
Education
Temple University - Fox School of Business and Management 1980 — 1984
Citadel Federal Credit Union January 2015 - Present
DNB First August 2012 - December 2014
Vanguard April 1996 - October 2005
Skills
Customer Service, Financial Services, Relationship Management, Finance, Banking, Leadership
Education
Penn State University 1988 — 1992
Bachelor's Degree, Psychology with Business & Communications Emphasis