Concerto Software
Address: Building 305, Millenium Business Park, Sector 2, Mahape, Navi Mumbai, Maharashtra 400710, India Hours: Closed ⋅ Opens 9:30AM Mon Republic Day might affect these hoursSaturday(Republic Day)ClosedSundayClosedMonday9:30AM–6:30PMTuesday9:30AM–6:30PMWednesday9:30AM–6:30PMThursday9:30AM–6:30PMFriday9:30AM–6:30PMSuggest an edit Unable to add this file. Please check that it is a valid photo. Phone: +91 22 2778 8598: : Category: Place name: Website: : : : : Website: http://www.concertosoft.com/ Category: Corporate office Suggest an editUnable to add this file. Please check that it is a valid photo. Unable to add this file. Please check that it is a valid photo. Questions & answers Ask a question See all questions (2)
Concerto Software List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at Concerto Software. You can filter them based on skills, years of employment, job, education, department, and prior employment.
Concerto Software Salaries. You can even request information on how much does Concerto Software pay if you want to. Learn about salaries, pros and cons of working for Concerto Software directly from the past employees.
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38 Concerto Software employees in database. Find out everything there's to know about Concerto Software employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.
Concerto Software Employees
Aspect Software Inc February 2011 - February 2014
Aspect Software Inc June 2005 - February 2011
Concerto Software May 2003 - May 2005
Cellit Software May 2001 - May 2003
Lucent, Winpro and Binfo November 1996 - March 2001
Skills
Distributed Systems, Visual Studio, UML, Microsoft SQL Server, System Architecture, Software Development, .NET, ClearCase, Web Services, SQL
Education
42
B.E, Computer Science
XTec Incorporated July 2015 - Present
Peak 10 August 2013 - June 2015
Independent Purchasing Cooperative June 2012 - August 2013
MARSYS 2006 - June 2012
Terremark July 2004 - October 2006
CIM Technologies July 2002 - July 2004
Concerto Software August 1999 - July 2002
EDS January 1991 - October 1999
Skills
Lead Generation, Cloud Computing, Active Directory, Managed Services, Enterprise Software, Strategic Alliances, Business Alliances, Team Management, New Business Development, IT Service Management, CRM, Virtualization, IT Strategy, Strategic Partnerships, SaaS, Security, Telecommunications, Channel Partners, Contract Negotiation, Channel, Start-ups, Account Management, Product Management, Project Management, Vendor Management, Data Center, VoIP, Unified Communications, Solution Selling, Professional Services, Integration, Team Leadership, Process Improvement, Outsourcing, Pre-sales, Management, Business Strategy, Business Development, Program Management, Disaster Recovery, IT Management, Call Center, IT Operations, Call Centers, Information Technology, Business Analysis, Cross-functional Team..., Partner Management, Go-to-market Strategy, Enterprise Architecture
Education
Barry University 1987 — 1989
MS, Telecommunications Management
University of Oklahoma - Price College of Business 1976 — 1980
BBA, Business Management
TM Dev Labs, Inc. May 2012 - Present
IOI Payroll Services October 2009 - May 2012
TimePlus Payroll December 2007 - December 2009
Coverall Cleaning Concepts May 2004 - December 2007
Concerto Software October 2000 - May 2004
Callenberg Engineering March 1999 - October 2000
KRON April 1998 - February 1999
Skills
Microsoft SQL Server, Enterprise Architecture, C#, Software Development, Agile Methodologies, .NET, ASP.NET, SQL, XML, Integration, Visual Studio, T-SQL, Software Project..., Web Services, VB.NET, Cloud Computing, HTML, AJAX, Database Design, Databases, Enterprise Software, Leadership, SSRS, SaaS, Software Design, Solution Architecture, WCF, Web Applications, Windows, Business Analysis, SOA, Software Engineering
Education
Education International 1998 — 1998
MBA
Sveučilište u Splitu 1991 — 1996
BS
Empirix March 2014 - August 2015
Hologic, Inc. June 2005 - October 2013
Concerto Software January 1996 - June 2005
FTP Software, Inc January 1995 - January 1996
Bolt, Beranek, and Newman, Cambridge, MA January 1981 - January 1994
Skills
Vendor Management, Windows, Customer Service, Hardware, Logistics, Software Documentation, Customer Support, Customer Product..., Microsoft Office, Project Management, Office Administration, Sales Operations
Education
Northeastern University 1982 — 1982
Programming, Customer relations
EBSCO Information Services July 2014 - Present
Staples April 2012 - Present
Systems Evolution, Inc. November 2010 - April 2012
Mercury Consulting January 2010 - November 2010
CellExchange December 2005 - November 2009
Concerto Software 1998 - 2004
Skills
Agile Methodologies, Requirements Gathering, Visio, Requirements Analysis, Project Management, Business Analysis, SDLC, Program Management, Cloud Computing, Business Intelligence, Software Development, CRM, Quality Assurance, PMP, Integration, Scrum, Project Planning, MS Project, Software Documentation, Team Leadership, ERP, Management, Analysis, Oracle, E-commerce, Data Warehousing, Business Development, Leadership, Software Project..., Business Process, Consulting
Education
Boston University - School of Management
Bachelor of Science (BS), Business, Management, Marketing, and Related Support Services
Newtown High School
Boston University
Amec September 2012 - Present
PAREXEL March 2012 - September 2012
AMEC November 2009 - March 2012
Amec Environment and Infrastructure May 2007 - 2012
Epsilon May 2006 - May 2007
Insight Architects 2004 - 2006
Exit41, Inc. 2000 - 2004
Concerto Software 1999 - 2000
Epsilon 1996 - 1999
Sybase 1994 - 1995
Skills
PL/SQL, Microsoft Dynamics, Deltek, ADP, Ceridian, ActiveBatch, .NET, Java, JavaScript, T-SQL, Solution Architecture, SSIS, Abinitio, Datastage, Pentaho, Ksh, Integration, Data Migration, Release Management, Subversion, ClearCase, TFS, BusinessWorks, Data Integration, Integration Architecture, Messaging, Architectures
Education
Northeastern University 1989 — 1994
BS, Computer Science
Aspect Software June 1988 - Present
Concerto Software September 2004 - August 2005
Rockwell FirstPoint June 1988 - September 2004
Skills
ACD, Software Development, Program Management, Strategic Planning, SIP, Telecommunications, C++, C#, IVR, Visual Studio, Contact Centers, VoIP, ClearCase, CTI
Education
North Central College 1993 — 1998
MS, Computer Science
University of Illinois at Urbana-Champaign 1984 — 1988
BS, Computer Science
SaaS Marketing Strategy Advisors January 2009 - Present
Authoria August 2006 - December 2008
Red Bend Software April 2004 - July 2006
Sonexis October 2002 - January 2004
Concerto Software April 1999 - September 2002
Lotus/IBM March 1996 - March 1999
Lotus/IBM September 1992 - March 1996
Computervision June 1987 - August 1992
Skills
Product Marketing, Customer Acquisition, Corporate Communications, Cloud Marketing, SaaS, Lead Generation, Marketing, Marketing Strategy, Sales Process, Selling, Entrepreneurship, Cloud Computing, Sales, Program Management, Strategic Partnerships, Go-to-market Strategy, Strategy, Management
Education
Vassar College 1974 — 1978
A.B., Economics, Political Science & History
Georgetown University 1978 — 1980
M.S., Foreign Service
The Taft School 1970 — 1974
Walters Management Co. June 2011 - Present
VanCost Systems January 2007 - June 2011
Modis February 2009 - December 2009
Secure Computing May 2005 - May 2008
Adtech Global Solutions July 2004 - March 2005
Concerto Software February 2002 - February 2004
Davox Corporation December 2000 - February 2002
Melita International May 1995 - November 2000
Xenergy Inc. June 1992 - February 1995
Elmira College May 1982 - June 1992
Skills
Windows Server, VMware, Unix, Hardware, Windows, Microsoft Office, VPN, Sales Engineering, Hardware Installation, Hardware Support, Troubleshooting, Switches, Servers, HVAC, Virtualization, Network Administration, Hardware Design, Enterprise Software, Integration
Education
Elmira College 1987 — 1989
AAS, Computer Science
eQuality Technology February 2013 - Present
Bean Group August 2009 - February 2013
Harvard University November 2008 - August 2009
Smarter Travel Media LLC August 2008 - October 2008
OASIS October 2005 - August 2008
SavaJe Technologies February 2005 - October 2005
Knowledge Institute April 2003 - January 2005
FREePHILE January 1999 - December 2004
Concerto Software September 2002 - April 2003
Virtual Access Networks July 2000 - January 2002
Skills
MediaWiki, DevOps, Software Development, Open Source, Integration, Git, GitLab, Jenkins, Cloud Computing, Subversion, System Administration, Linux, Apache, MySQL, PHP, Perl, Unix, Web Development, Drupal, Web Applications, SDLC, XML, HTML, Databases, PostgreSQL, Enterprise Software, JavaScript, CSS, Competitive Analysis, Bug Tracking, System Architecture, Security, REST, E-commerce, Technical Leadership, Solution Architecture, OOP, jQuery, Memcached, APC, Software Project..., Information Architecture, Android, UML, Architecture, LAMP, Virtualization, Java, Solr, VMWare
Education
University of Rhode Island 1984 — 1989
BA, Biology, French
Narragansett High School 1980 — 1984
Narragansett High School
Aspect Software January 2005 - Present
Concerto Software January 2000 - December 2005
Davox Coporation April 1995 - January 2000
Skills
Vendor Relationship..., SLA Management, Vendor Relationships, Service Level Agreements, Relationship Management, Call Center, Contact Centers, Product Management, CRM, Cloud Computing, ACD, Strategic Partnerships, Solution Selling, IVR, Software Industry, Professional Services, Leadership, CTI, Unified Communications, Sales, SIP, Telephony, Sales Enablement, Lead Generation, Salesforce.com, RFP, VoIP, Avaya, Telecommunications, IP, Workforce Management, Pre-sales, Call Logging, Sales Engineering, Customer Experience, Partner Management, Solution Architecture, Service Delivery, Managed Services, Enterprise Software, SaaS, Selling, System Deployment, Go-to-market Strategy, Integration, Inbound Marketing, Business Alliances, Demand Generation, Customer Support, Vendor Management
Education
Bucks County Community College
The Fratres Group June 2009 - Present
Aspect Software January 2004 - June 2009
Concerto Software December 2005 - June 2007
Concerto Software June 2005 - December 2005
Positive Software 2004 - 2005
Citigroup CitiCapital January 2003 - January 2004
Calmco Inc 1995 - 1997
World Savings 1993 - 1995
Skills
Coaching, Mentoring, New Business Development, Social Promotion, Traffic Generation, Keyword Advertising, Online Events, Local Advertising, Investor Presentations, Executive Level..., Solution Selling, Business Process..., Business Analysis, Gap Analysis, Business Intelligence, Business Process Design, Telecommunications..., Telecommunication..., Telecommunications..., Telecommunications Sales, SEO, SEM, Social Media Marketing, Social Media Development, Social Media Monitoring, Social Media Outreach, Social Media, Online Marketing, Online Advertising, Search Engine Technology, Email Marketing, Marketing Strategy, Marketing Research, Sales Management, Direct Sales, Collections Management, Call Center Development, Customer Retention, Customer Satisfaction, Client Service, Process Optimization, Problem Solving, Enterprise Software, Software Sales, Software Development, PPC, PPV, CPV, Organic Search, Affiliate Management
Education
University of California, Berkeley 1985 — 1987
Master's degree, Theology/Theological Studies
University of Southern California 1981 — 1983
Bachelor's degree, Theology/Theological Studies
Polycom December 2013 - Present
Aspect Software July 2011 - December 2013
Aspect Software 2006 - July 2011
Aspect Software January 2005 - 2006
Concerto Software November 1999 - 2005
Davox Corporation 1999 - 2001
Bra!nChild Creative 1998 - 1999
Skills
Project Management, Business Analysis, Change Management, Unified Communications, Communication, Presentations, Webinars, Collaboration, Web Design, Cross-functional Team..., Distributed Team..., IT Management, Business Process, SharePoint, Project Server, Lync, Social Networking, Program Management, PMO, Management, Project Portfolio..., Consulting, Infrastructure, PMP, Professional Services, Project Delivery
Education
Global Knowledge 2015 — 2015
Global Knowledge 2015 — 2015
Microsoft Technology Associate (MTA) - Windows Server Administration Fundamentals
PMI Seminars World 2013 2013 — 2013
The Evolving PMO: Governance, Portfolio Management, Resource Optimization, Performance Measurement
Skillpath Seminars 2013 — 2013
Coaching and Teambuilding Skills for Managers and Supervisors
Microsoft 2012 — 2012
SharePoint Enterprise Content Management Implementers Course
EdWel 2011 — 2011
PMP Certification Prep
MS Project Experts 2011 — 2011
Certificate
Boston University
Principles of Project Management and Business Analysis (PMBOK & BABOK)
Boston University
Project Management Fast Track (PMP Prep)
Pioneer Computer School of Visual Arts 1997 — 1998
Advanced Certificate
Oracle Corp. August 2015 - Present
Malcovery Security August 2014 - March 2015
Symantec March 2010 - April 2014
nCipher (Thales E-Security) November 2006 - March 2010
Aspect Software 2002 - 2006
Concerto Software 2002 - 2005
NetScout Systems December 1999 - April 2002
Skills
Value Based Selling, Value Creation, Social Selling, Social Collaboration, Relationship Building, Long Term Relationships, Simplified Sales &..., Account Management, Client Service &..., Solution Selling, Negotiation, ERP Software, SaaS, Enterprise Software, Cloud Applications, Oracle ERP, ERP Implementations, International Economics, Corporate Finance, Accounting, Financial Accounting, Management Accounting, Procurement, Asset Management, Economics, CFOs, International Trade, Small Business..., Global Cash Management, Expense Budget..., Financial Risk..., Asset Life Cycle..., Financial Reporting, Supply Chain Management, Quote to Cash, Procure-to-Pay, Lease Administration, Accounts Payable &..., Project Cost, Security, Threat Intelligence, Networking, Information Security, Marketing, Encryption, Identity Management, Cybercrime, Access Control, Backup & Recovery..., Symantec Security
Education
University of Massachusetts, Amherst 1995 — 1999
Bachelor’s Degree, International Trade & Compliance, 3.6 GPA
Westford Academy 1990 — 1994
High School Diploma
InterAct Public Safety January 2012 - March 2015
InterAct Public Safety Systems 2011 - January 2012
Society for Technical Communication November 2009 - December 2011
InterAct Public Safety 2006 - 2011
Freelance Technical Writer 2006 - 2006
Sweet Heaven Ice Cream & Music Cafe 2002 - 2005
Concerto Software 2002 - 2002
CELLIT Technologies 1999 - 2001
KPMG 1998 - 1999
Skills
Technical Writing, Editing, FrameMaker, E-Learning, Technical Documentation, Software Documentation, Technical Communication, Content Development, Online Help, Integration, Single Sourcing, Manuals, RoboHelp, Indexing, Usability Testing, Technical Editing, Proofreading, Instructional Design, Proposal Writing, SnagIt, Content Management, Technical Training, Product Management, MadCap Flare, Section 508, Captivate, White Papers, Structured Authoring, Adobe Acrobat, Camtasia, Document Management, Communication, Training, Agile Methodologies, Adobe Technical..., Technical Communication...
Education
Florida International University 1995 — 1997
BA, English
Miami Dade College 1993 — 1995
AA, English
Solutions Consulting March 2003 - December 2003
Concerto Software June 1999 - March 2003
New England Development 1997 - 1999
RISCmanagement 1994 - 1997
Skills
Program Management, Business Analysis, Customer Service, Vendor Management, Leadership, Software Project..., Strategic Planning, Public Speaking, Community Outreach, Solution Selling, Project Management, Staff Development, Enterprise Software, Software Documentation, Fundraising, Professional Services, Visio, Management
Education
The University of Connecticut School of Business
Master of Business Administration (M.B.A.), General Management, Operations and Information Management; GPA - 4.082
Brandeis University 1990 — 1994
BA, Economics
Citi 2011 - Present
Aspect Software 2005 - May 2011
Concerto Software 2002 - 2005
Cellit Technologies 1999 - 2002
VX Corporation 1994 - 1999
Skills
Contact Centers, Unified Communications, Predictive Dialers, IVR, IM, CRM, Routing, High Availability, Cloud Computing, Cross-functional Team..., Security, Software Development, Enterprise Software, Management, Software Engineering, Leadership, Integration, VoIP, Business Process, Servers, Team Leadership, Solution Selling, Telephony, Avaya, TCP/IP, Testing, Vendor Management, IP, Pre-sales, SIP, Telecommunications, Cisco Technologies, System Deployment, CTI, Call Centers, Software Documentation, System Architecture, Solution Architecture, Product Development
Education
University of Central Florida 1998 — 1999
MBA, Business Administration
Princeton University 1987 — 1989
MSE, Computational Fluid Dynamics
University of Mumbai 1983 — 1987
BE, Mechanical Engineering
PHT Corporation October 2011 - Present
Raytheon Company - Integrated Defense Systems January 2006 - May 2011
Raytheon - Network Centric Systems March 2004 - January 2006
Concerto Software January 2000 - January 2002
Empirix January 1998 - January 2000
Comverse Network Systems January 1996 - January 1998
PRI Automation January 1993 - January 1996
Skills
Eclipse, ClearCase, UML, XML, C++, Rational Rose, OOAD, Visual Studio, NetBeans, JSP, JavaScript, MySQL, SQL Server, .NET, Coverity, MDSD, Java, OOP, Ant, Object Oriented Design, Software Development, Subversion, Software Engineering, Software Design, Unix, JUnit, Design Patterns, SQL, Agile, Scrum, Visual C++, HTML, C#, C, Testing, Perl, MVC
Education
University of Massachusetts at Lowell 1988 — 1992
B.S, Computer Science
Aspect Software January 2002 - Present
Concerto Software June 2001 - January 2002
Sensormatic January 2001 - July 2001
United States Air Force March 1991 - June 2000
Skills
C#, Microsoft SQL Server, C++, .NET, Perl, Python, Powershell, Linux, SIP, Enterprise Software, System Architecture, Windows, Testing, Troubleshooting, Databases, Program Management, Agile Methodologies, Software Documentation, TCP/IP, Servers, Technical Support, Operating Systems, ClearCase, System Deployment, Solaris, Hardware, Telecommunications, Unix, Software Engineering, MySQL, SQL, SaaS, Sybase, IP, XML, Pre-sales, Cisco Technologies, Distributed Systems, Network Security, IIS, Professional Services, Software Project..., Solution Architecture, Unix Shell Scripting
Education
Kaplan University 2009 — 2010
BS Informations Systems Technology, Programming
Community College of the Air Force 1995 — 1998
Associates in Applied Science, Avionics Technology and Information Systems Technology
USAN, Inc. July 2015 - Present
Jacada March 2012 - July 2015
Interactive Softworks August 2010 - February 2012
Jacada March 2007 - August 2010
Aspect Software December 2000 - March 2007
Concerto Software (Aspect Software) 2000 - 2007
Concerto Software 2002 - 2005
VoiceComm January 1998 - November 2000
Sun Microsystems 1997 - 1998
Skills
Enterprise Software, Product Marketing, Product Management, Pre-sales, Business Process, Sales Management, Executive Management, Professional Services..., Professional Services, Strategy, Strategic Partnerships, Go-to-market Strategy, Cloud Computing, Solution Selling, SaaS, Mobile Devices, Agile Methodologies, VoIP, Unified Communications, Software Development, Mobile Applications, CRM, Management, Business Development, Integration, IVR, Managed Services, Vendor Management, Telephony, Contact Centers, CTI, Telecommunications, Channel Partners, Business Alliances, Call Centers, Start-ups, Demand Generation, Business Intelligence, Sales Enablement, Wireless, Lead Generation, Cross-functional Team..., Outsourcing, Partner Management, Salesforce.com, Analytics, Solution Architecture, Software Industry, Enterprise Architecture, Sales Engineering
Education
University of Michigan 1986 — 1990
Bachelor of Engineering
Aspect Software January 2013 - June 2014
Unify Square Inc. June 2011 - December 2011
UniVistaar Solutions LLC January 2010 - May 2011
Aspect Software August 2005 - November 2009
Concerto Software January 2002 - July 2005
Cellit Technologies January 1995 - December 2001
Intersoft Corporation July 1992 - November 1994
Digital Equipment Corporation October 1990 - July 1992
Skills
Team Building, Integration, System Architecture, Unified Communications, Project Management, Strategic Planning, Offshoring, Enterprise Software, SaaS, Cloud Computing, Product Management, VoIP, Telecommunications, Professional Services, Software Development, Agile Methodologies, Business Intelligence, Pentaho, Executive Management, Strategy, Disaster Recovery, Strategic Partnerships, Web Services, CRM, Leadership, Go-to-market Strategy, Mobile Applications, Mergers & Acquisitions, CTI, SIP, Program Management, IVR, Solution Architecture, Software Engineering, Cross-functional Team..., Business Process, Start-ups, IP, Outsourcing, Management, Contact Centers, Virtualization, Solution Selling, Distributed Systems, Data Center, Telephony, Software Project..., Vendor Management, Product Development, Enterprise Architecture
Education
Florida Atlantic University 1995 — 1996
M.S
University of Mysore 1982 — 1986
B.S
Aspect Software November 1996 - Present
Concerto Software 2004 - 2005
Rockwell FirstPoint Contact 1997 - 2004
Rockwell Electronic Commerce 1997 - 1999
IDS 1997 - 1998
Netsimile, Inc. 1987 - 1997
Joffrey Ballet School 1982 - 1994
Joffrey Ballet School 1983 - 1990
Indec, Inc. 1985 - 1987
Control Systems, Inc. 1983 - 1985
Skills
User Interface Design, Web Applications, Web Application Design, HTML 5, JavaScript, jQuery, CSS, Node.js, Meteor.js, D3.js, JSON, MongoDB, .NET, Data Analytics, Data Visualization, Cloud Computing, Software Development, Application Development, C#, System Architecture, Agile Methodologies, WCF, SOA, XML, Web Services, Windows, Object Oriented Design, Visual C#, Software Engineering, Visual Studio, Contact Centers, Mobile Applications, OOP, IIS, Microsoft SQL Server, ASP.NET, Distributed Systems, SOAP, Web Development, ASP.NET MVC, Windows Services, Server Architecture, jQuery Mobile, Silverlight, SQL Server, Agile, Enterprise Software, Software Design, Scrum
Education
New York Institute of Technology 1983 — 1983
Liberal Arts and Sciences/Liberal Studies
Academy of Health Sciences 1982 — 1983
Dental Technician , Dental Technician
School of Visual Arts 1980 — 1982
Graphic Design
Parsons School of Design 1981 — 1981
None, Graphic Design
Harry S. Truman High School 1979 — 1980
High School of Art & Design 1977 — 1980
Graphic Design
Verint Systems November 2009 - Present
Aspect Software 2005 - November 2009
Concerto Software 2004 - 2005
Melita International 1999 - 2003
Dun & Bradstreet June 1988 - July 1999
Dun & Bradstreet Software 1996 - 1998
Dun & Bradstreet Software 1991 - 1996
Dun & Bradstreet Software 1988 - 1990
Skills
IVR, Telephony, CTI, ACD, Call Center, Unified Communications, Contact Centers
Education
Drake University 1992 — 1994
MBA, Emphasis Accounting
University of Northern Iowa 1984 — 1988
BA, Business Management, Psychology
Bank of America December 2011 - Present
Bank of America Home Loans July 2006 - December 2011
Option One Mortgage Corp 2004 - 2006
Concerto Software August 2003 - August 2004
CIT Group 1998 - 2003
Skills
Call Center, Call Centers, Credit, Banking, Mortgage Servicing, Risk Management, Visio, Financial Analysis, Loans, Loss Mitigation, Process Improvement, Operations Management, Mortgage Lending, Vendor Management, Financial Services, Business Analysis, Loan Servicing, Financial Modeling, Leadership, Relationship Management, Mortgage Banking, Credit Risk, Start-ups
Education
University of Central Oklahoma 1996 — 2001
Bachelor of Business Administration (B.B.A.), Information Systems and Operations Management
Aspect Software January 2010 - Present
Aspect Software June 2007 - December 2009
Concerto Software June 2005 - May 2007
Concerto Software 1995 - 2005
Skills
Call Center, Leadership, Project Planning, Cross-functional Team..., Operations Management, Call Centers, Product Management, Process Improvement, CRM, Integration, Enterprise Software, Professional Services, Salesforce.com, Strategic Planning, Workforce Management
Education
Suffolk University - Sawyer School of Management
MBA, Management
University of Massachusetts, Amherst
BBA, Management
Aspect Software April 2013 - Present
Aspect Software May 2012 - Present
Kforce Inc. June 2011 - March 2012
Aspect Software November 2009 - January 2011
Aspect Software (fna Concerto) June 2004 - November 2009
Concerto Software February 2001 - June 2004
Cellit February 1997 - January 2001
Skills
Program Management, Project Planning, Cross-functional Team..., Call Center, ACD, Predictive Dialers, Business Analysis, Service Delivery, Start-ups, Contact Centers, New Business Development, Troubleshooting, Telecommunications, Leadership, IVR, CTI, Risk Management, Software Documentation, Project Management, Vendor Management, Workforce Management, Security, Telephony, Solution Selling, PMO, SaaS, Technical Support, Pre-sales, Business Intelligence, Customer Experience, IP, Team Leadership, Business Process, Call Centers, Outsourcing, System Deployment, Professional Services, Managed Services, Visio, Unified Communications, Product Management, Integration, Process Improvement, Cloud Computing, CRM, VoIP, Business Process..., Strategy, Enterprise Software
Education
Emory University 1969 — 1972
BA, Political Science
Colorado State University 1967 — 1968
Bachelor of Arts (B.A.), Political Science
Aspect Software January 1999 - Present
Aspect Software (a.k.a Concerto Software or Melita Inc. or Divine Inc.) January 1999 - January 2011
Webineering Associates 1993 - 2011
Concerto Software 1999 - 2003
Skills
VMware, Software Development, C#, Enterprise Software, Cloud Computing, JavaScript, SharePoint, Oracle, Web Applications, SaaS, Microsoft SQL Server, CSS, Agile Methodologies, XML, WCF, Unix, IIS, Requirements Analysis, Windows, SQL, .NET, Business Process, Solution Architecture, SDLC, System Deployment, Linux, ASP.NET, Visio, Web Services, HTML 5, HTML, Professional Services, Enterprise Architecture, Integration, Visual Studio, jQuery, Business Intelligence, SOA, Troubleshooting, Vendor Management, Web Development, Management, TCP/IP, CRM, Business Analysis, Project Planning, System Administration, Software Project..., Java, Databases
Education
Georgia Institute of Technology 1982 — 1984
Master's of Engineering, Nuclear Engineering (Fusion Technology)
Tulane University 1978 — 1982
Bachelor's of Science, Physics
Textura Corporation February 2015 - Present
Textura Corporation November 2006 - February 2015
Aspect Software September 2005 - November 2006
Concerto Software February 2005 - September 2005
Rockwell FirstPoint March 2004 - February 2005
Skills
Software Quality..., Agile Methodologies, Software Development, Testing, JIRA, SDLC, JavaScript, Web Services, SQL, Python, HTML, Integration, Requirements Analysis, Test Automation, Shell Scripting, XML, Unix, Java, Visio, Cloud Computing, Test Planning, Ruby, Test Management, Virtualization, Visual Basic, C++, Bash, VBScript, Ruby on Rails, Selenium, JMeter, Rational Functional..., Ant, Maven, Jenkins, JUnit, TestNG, Test Estimation, Functional Testing, Integration Testing, Performance Testing, Load Testing, MS Project, Recruiting, Release Engineering, Web Development, Django, Puppet, Deployment Automation, Management
Education
DePaul University
Bachelor of Science, Computer Science
DePaul University
Master of Science, Business Information Technology
Accertify, Inc., an American Express Company September 2013 - Present
Accertify, Inc. August 2010 - Present
JEMMM Connections November 2008 - Present
Aspect Software 2005 - 2008
Concerto Software September 2004 - September 2005
Rockwell FirstPoint 1984 - 2003
Skills
Business Analysis, Leadership, SaaS, Call Center, Card Not Present, IVR, Cloud Computing, Software Development, Enterprise Software, Integration, Payment Gateways, Income Statement, Anti Money Laundering, KYC, Professional Services, Contact Centers, Product Managment and..., Strategic Partnerships, Sales Engineering, Technical Sales..., Team Building, Strategy, E-commerce, VoIP, Product Management, Outsourcing, Software Implementation, Vendor Management, Analytics, Architecture, Business Process..., Requirements Analysis, Call Centers, Management, Telecommunications, Analysis, SDLC, Software Project..., CTI, Cross-functional Team..., CRM, Pre-sales, System Deployment, Business Intelligence, Solution Architecture, Payment Card Processing, Business Process, Solution Selling, Mobile Payments, Payments
Education
Aurora University 1981 — 1984
Aurora University 1980 — 1984
FedEx Express February 2011 - Present
Burger King Corporation April 2008 - February 2011
Covidien October 2006 - February 2008
Concerto Software March 2005 - September 2006
Chubb Group of Insurance 1996 - 2005
LSG Sky Chefs January 1990 - December 1995
Skills
Training, Succession Planning, Coaching, Employee Relations, Performance Management, Deferred Compensation, Human Resources, Employee Engagement, Onboarding, HRIS, Change Management, Operations Management, Hiring, Workforce Planning, HR Policies, Personnel Management, New Hire Orientations, Employee Training, Benefits Administration, Labor Relations, Management, Applicant Tracking..., College Recruiting, Employment Law, Talent Management, Process Improvement, Team Building, Cross-functional Team..., Leadership, Community Outreach, Online Social Networking
Education
Strayer University 2013 — 2015
Master of Science (M.S.), Human Resources Management and Talent Development
Strayer University-Maryland 2010 — 2012
BA, Management and Human Resources
Florida International University 1984 — 1986
Psychology
Miami Dade College 1983 — 1985
AA, Pychology
Aspect Software January 2011 - Present
Aspect Software July 2005 - January 2011
Concerto Software January 2002 - July 2005
Davox June 1999 - January 2002
Skills
Python, SQL, C#, Integration, Professional Services, Enterprise Software, IVR, CTI, Unified Communications, ACD, System Deployment, Pre-sales, Solution Architecture, Telephony, Call Centers, Contact Centers, Telecommunications, Unix, Service Delivery, Requirements Analysis, Call Logging, Software Development, TCP/IP, Linux, Solaris, Operating Systems
Education
University of Massachusetts Lowell
BS, Computer Science
UCSC 2012 — 2012
Python for Programmers
Aspect Software May 2014 - Present
Aspect Software August 2011 - May 2014
Aspect Software 2006 - July 2011
Concerto Software September 2004 - July 2006
Rockwell FirstPoint November 2002 - September 2004
Cara Corporation, Chicago April 1997 - November 2002
System Software Associates, Chicago December 1995 - April 1997
Education
Indian Institute of Technology, Kharagpur 1991 — 1993
Masters, Computer Science
Jadavpur University 1987 — 1991
Bachelor, Computer Science
Stewart School, Bhubaneswar 1978 — 1985
ICSE
Massachusetts General Hospital November 2013 - Present
Bingham McCutchen March 2003 - October 2013
Concerto Software August 2002 - March 2003
Arthur Andersen, LLP November 1997 - August 2002
CIO Magazine July 1997 - November 1997
KPMG January 1994 - July 1997
Skills
Citrix, Active Directory, SharePoint, Windows 7, Litigation Support, Disaster Recovery, Knowledge Management, Process Improvement, Document Management, Software Documentation, IT Management, Troubleshooting, Help Desk Support, Customer Service..., Complaint Management, Leadership Development, Strategic Planning, Mobile Device Management, Customer Satisfaction, Budgetary Control, Vendor Management, Business Continuity..., Cost Reduction..., Project Management, ACD Management, Incident Management, ITIL Process, Microsoft Office, Asset Managment, ServiceNow
Education
Northeastern University 1988 — 1993
Bachelor of Science (B.S.), Chemical Engineering
Alegeus Technologies Sr. Customer Support EngineerMirror Image InternetNovember 2008 - September 2014
Inforonics October 2004 - November 2008
Concerto Software February 2000 - January 2004
Fresenius Medical Care February 1998 - February 2000
Skills
Enterprise Software, TCP/IP, Integration, Solaris, Unix, Strategic Partnerships, Mobile Devices, Streaming Media, Object Delivery, Sybase, FTP, DNS, IIS, MSSQL, XML, HTML, Salesforce, DHCP
Education
Bunker Hill Community College
Computer Processing Institute
Diploma, Networking, Computer Repair, Electronics
Burger King Corporation Human Resources GeneralistTyco HealthCare2006 - 2008
Concerto Software March 2005 - July 2006
Chubb Group of Insurance Companies January 1996 - March 2005
LSG/Sky Chefs January 1990 - December 1995
Education
Strayer University-Maryland 2010 — 2012
Management/HR
Florida International University 1986 — 1989
Psychology
Miami Dade College 1983 — 1985
AA, Psychology
Global Eagle Entertainment April 2012 - Present
Textura Corporation January 2007 - June 2012
Aspect Software June 2005 - January 2007
Concerto Software January 2005 - June 2005
Rockwell FirstPoint January 2004 - January 2005
Skills
Python, Git, JavaScript, Linux, PostgreSQL, XML, Apache, Subversion, Software Development, Agile Methodologies, MySQL, Web Development, Web Applications, Django
Education
University of Illinois at Chicago 2002 — 2006
Bachelor of Science (B.S.), Computer Science