Rockwell Electronic Commerce
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Rockwell Electronic Commerce Employees
Financial Services - Bank of America, Fifth Third, Guaranteed Rate March 2002 - October 2013
Acxiom 2001 - 2002
Rockwell Electronic Commerce 1999 - 2000
NEC Technologies 1997 - 1999
Adventist Health Systems 1993 - 1996
Anthony Robbins 1993 - 1996
Advocate Health Care 1980 - 1982
Skills
Sales, Management, Finance, Leadership, Loan Origination, CRM, Training, Financial Analysis, Process Improvement, Loans
Education
CareerStep, DePaul University and Elmhurst College 2014 — 2015
CCA, CPC, CPMA, ICD9/ ICD10 coding
DePaul University 2001 — 2002
Certificate, Information Technology, A
Elmhurst College 1977 — 1979
Bachelor of Science (B.S.), Marketing and Economics
P&K Research January 2012 - Present
SimpliCTI Software Solutions January 2002 - January 2005
Rockwell Electronic Commerce January 1996 - January 2001
Tandem Computers January 1990 - January 1996
Skills
Customer Experience, Customer Satisfaction, Call Centers, Contact Centers, Workforce Management, Customer Retention, BPO, Outsourcing, CRM, Telemarketing, Team Management, Operations Management, Team Leadership, Performance Management, Telecommunications, Vendor Management, Process Improvement, Management, Leadership, Customer Service, Service Delivery, Strategy, Telephony, Project Management, Change Management, Quality Assurance, CTI
Education
Illinois Institute of Technology 1986 — 1988
Graduate Level study in Computer Science
University of Illinois, Chicago 1978 — 1984
Bachelor's degree, Social Sciences and Psychology
Zen Shiatsu Chicago 2013 — 2014
Shiatsu, Massage Therapy, Traditional Chinese Medicine
Midwest Martial Arts 2005 — 2010
4th Degree Black Belt, Karate, KungFu, Jujitsu, Arnis, Pressure Point Systems, traditional Okinawan weapons
Hearth & Home Technologies July 2012 - Present
PDI Ninth House, a Korn/Ferry Company August 2011 - July 2012
The HON Company July 2008 - August 2011
PDI Ninth House, a Korn/Ferry Company October 2005 - June 2008
PDI Ninth House, a Korn/Ferry Company July 2003 - September 2005
Central College August 2000 - June 2003
PricewaterhouseCoopers, Management Consulting Services August 1998 - June 2000
Rockwell Electronic Commerce June 1997 - August 1998
U S West Communications October 1991 - January 1993
U S West Communications February 1991 - September 1991
Skills
Organizational..., Strategy, Human Resources, Talent Management, Performance Management, Succession Planning, Leadership Development, Coaching, HR Consulting, Training Delivery, Talent Acquisition, Onboarding, Employee Engagement, Management, Process Improvement
Education
University of Iowa 1994 — 1996
Master of Arts (M.A.), Human Resources Management
Texas A&M University 1989 — 1990
Master of Business Administration (MBA)
University of Iowa 1985 — 1989
Bachelor of Science (BS), Psychology
Windstream Communications March 2012 - Present
Windstream Communications November 2010 - April 2012
tw telecom, inc. September 2009 - November 2010
Cybera December 2006 - October 2008
Calvary Chapel Northwest October 2004 - November 2006
Sprint July 1999 - July 2004
Sprint March 1996 - June 1999
Sprint November 1995 - March 1996
Sprint August 1992 - November 1995
Rockwell Electronic Commerce April 1984 - July 1992
Skills
Project Management, Leadership, VoIP, Telecommunications, Account Management, Managed Services, Solution Selling, WAN, Wireless, Unified Communications, Call Center, New Business Development, Product Management, Cross-functional Team..., Co-location, Vendor Management, Cisco Technologies, Networking, Call Centers, Team Building, Network Design, CRM, Sales, Data Center
Education
Cypress College 1986 — 1990
UL November 2013 - Present
Scientific Games 2012 - 2013
Tellabs 2000 - 2011
Lucent Technologies 1998 - 2000
Rockwell Electronic Commerce 1995 - 1998
Rockwell Electronic Commerce 1992 - 1995
Ameritech Audiotex Services 1990 - 1992
Skills
Process Improvement, Vendor Management, Telecommunications, Program Management, Operations Management, Management, Project Management, Leadership, Call Center, Integration, Cross-functional Team..., Team Leadership, Wireless, Product Development, Testing, Call Centers, Training, Quality Assurance, Business Process..., Change Management, Software Documentation, Troubleshooting, Engineering, Sales Operations, Budgets, Human Resources, Sales, Product Management, Recruiting, Negotiation, Project Planning, CRM, Ethernet, Business Analysis
Education
Aurora University 1981 — 1986
BA, Industrial Management
DeVry Institute of Technology 1975 — 1977
Diploma, Electronic Technology
CETERA Financial Specialists, LLC November 2011 - Present
Cetera Financials November 2011 - Present
Capstone Financial & Tax Planning Services April 2002 - Present
Ameritec Corp. August 1998 - April 2002
Fujitsu BCS February 1995 - August 1998
TRW February 1991 - February 1995
Rockwell Electronic Commerce January 1982 - February 1991
California State University, Fullerton August 1980 - June 1984
Skills
Personal & Corp Tax..., Tax Compliance, Debt Settlement and..., Tax Levy Release and OIC, Estate Tax Planning, Financial & Investment..., Retirement Income..., Strategic Planning, Insurance, Financial Reporting, Corporate Finance, Asset Management, Investments, Finance, Strategic Financial..., Retirement, Asset Managment, Business Development, Management, Leadership, Process Improvement, Strategy, Risk Management, Business Planning, Competitive Analysis, Accounting, Training
Education
University of California, Irvine - The Paul Merage School of Business 1993 — 1995
MBA, FINANCE & CORP. STRATEGY
Concordia University 1975 — 1979
Ph.D., Electrical Engineering & Computer Architecture
Carleton University 1974 — 1975
MSEE, Microwave
uBreakiFix Geneva and Wheaton, Illinois October 2013 - Present
Hewlett-Packard July 2013 - October 2013
Hewlett-Packard January 2012 - May 2013
Hewlett-Packard June 2009 - December 2011
Level 3 Communications April 2008 - May 2009
ALLSTATE INSURANCE COMPANY, December 2007 - March 2008
Allstate November 2004 - December 2007
Allstate Insurance December 2000 - October 2004
Rockwell Electronic Commerce October 1998 - November 2000
AT&T 1996 - 1998
Skills
Troubleshooting, Management, Data Center, Call Centers, Leadership, Integration, Software Documentation, Account Management, Workforce Management, Project Management, Project Delivery, Telecommunications, Vendor Management, CRM, Storage, Program Management, Networking, Cloud Computing, Pre-sales, Enterprise Software
Education
DeVry Institute of Technology 1997 — 1999
BS, Telecommunications
Northern Illinois University 1986 — 1990
BS, Marketing
Coldwell Banker Residential Brokerage January 2001 - Present
Rockwell Electronic Commerce May 1994 - December 2000
Skills
Listings, Sellers, Buyer Representation, Relocation, Single Family Homes, New Home Sales, Investment Properties, First Time Home Buyers, Short Sales, Condos, Foreclosures, ABR, REO, Townhomes, Referrals
Education
Radford University - College of Business and Economics
Business, Management, Marketing, and Related Support Services
EarthLink June 2014 - Present
Sprint 2005 - 2013
MemoryLink 2003 - 2005
Motorola Solutions 1999 - 2002
Rockwell Electronic Commerce 1997 - 1999
AT&T 1985 - 1997
Skills
Solution Selling, Wireless, Sales, Direct Sales, Leadership, Sales Management, Training, Team Leadership, New Business Development, Account Management, Forecasting, Telecommunications, Start-ups, Customer Service, Salesforce.com, Negotiation, Managed Services, Selling, Customer-focused, Team-oriented, SaaS, Strategy Implementation, Management, CRM, Presentations, Cross-functional..., Problem Solving
Education
Purdue University
Bachelor of Science (BS), Management/Marketing
National-Louis University
Master of Science (M.S.), Management and Development of Human Resources
Roosevelt University
Certificate in Secondary Education
Avaya June 2015 - Present
Avaya October 2014 - Present
Noble Systems June 2013 - September 2014
RealPage, Inc. April 2010 - June 2013
RealPage, Inc. April 2010 - July 2011
Thrivent Financial for Lutherans August 2007 - December 2009
Rockwell Electronic Commerce / FirstPoint Contact August 1997 - October 2002
ROCKWELL ELECTRONIC COMMERCE 1997 - 2002
Executone Information Systems October 1994 - August 1997
Renda Broadcasting October 1993 - October 1994
Skills
Account Management, National Accounts, Broadcast, Call Center, Customer Relations, Sales, Property Management..., Independent Business..., Helping Clients Succeed, Business Strategy, Turnaround Specialist, Strategic Account..., Self-motivated Team..., Channel Sales, Prospecting Skills, Salesforce.com, SharePoint, Executive Presentations, Recognition Awards, Consultative Selling..., Long-term Customer..., Business Networking, Solution Selling, VoIP, IVR, SaaS, CRM, Enterprise Software, CTI, ACD, Direct Sales, Business Analysis, Customer Service, Call Centers, Marketing, Customer Satisfaction, Lead Generation, New Business Development, Professional Services, Sales Process, Business Intelligence, Marketing Strategy, Contact Center...
Education
University of Oklahoma 1986 — 1988
Business Finance
University of Southern California 1984 — 1986
Journalism
Putnam City North High School 1981 — 1984
1984
Ingram Micro July 2012 - Present
Tiffin Technologies September 2009 - June 2011
Jazz Semiconductor May 2008 - February 2009
Jazz Semiconductor May 2002 - March 2008
Conexant 2001 - 2002
Conexant 1999 - 2001
Rockwell International 1986 - 1999
Rockwell Group 1990 - 1995
Rockwell Electronic Commerce 1984 - 1992
Education
University of California, Irvine
BA
University of California, Irvine - The Paul Merage School of Business
MBA
UIC School of Public Health 2012 - Present
Getco LLC 2011 - 2012
Getco Europe Ltd 2006 - 2011
Getco LLC 2002 - 2006
Blink Trading 2001 - 2002
Rockwell Electronic Commerce 1992 - 2001
Baldwin Piano and Organ Company 1984 - 1992
Skills
Low Latency, Exchange Connectivity, Trading Systems, Distributed Systems, Multithreading, Software Development, Unix, Object Oriented Design, C++, High Performance..., System Architecture, Market Data, OOP
Education
DePaul University 1998 — 2003
Master of Science, Telecommunications
University of Illinois at Chicago 1992 — 1998
Bachelor of Science, Computer Engineering
Nyman Consulting LLC February 2010 - Present
CNA Insurance 2015 - 2015
CNA Insurance 2015 - 2015
Navistar 2008 - 2010
Tellabs 2000 - March 2008
Rockwell Electronic Commerce December 1999 - October 2000
Follett 1996 - 2000
Skills
Employee Engagement, Organizational..., Performance Management, Talent Management, Change Management, Succession Planning, Training, Workshop Facilitation, Leadership, Instructional Design, Program Management, Strategy, Team Building, Vendor Management, Management, Leadership Development, Process Improvement, Cross-functional Team..., Project Management, Human Resources, Needs Analysis, Team Leadership, MBTI, Training Delivery, New Hire Orientations, Onboarding, Strategic Planning, Organizational Design, Employee Relations, Executive Coaching, Employee Training, Coaching, Organizational..., Facilitation, Instructor-led Training, Learning Management, Blended Learning, Organizational Learning, E-Learning, Captivate, Training & Development, 360 Feedback
Education
Capella University 2001 — 2003
Master's Degree
University of Wisconsin-Oshkosh 1994 — 1996
I/O Psychology
Loras College 1990 — 1994
Bachelor's Degree
Accenture 2010 - Present
Zurich Insurance March 2004 - October 2010
Tellabs November 2000 - September 2002
Rockwell Electronic Commerce April 1999 - November 2000
IBM Global Business Services April 1997 - April 1999
Trase Miller June 1996 - November 1996
Cellular One - Chicago (Southwestern Bell) April 1991 - November 1995
Business International - The Economist Intelligence Unit September 1988 - March 1991
Skills
Competitive Intelligence, Competitive Analysis, Market Research, Analytics, Insurance, Segmentation, Market Analysis, Strategic Planning, Market Intelligence, Financial Analysis, Business Intelligence, Pricing, Product Launch, Cross-functional Team..., Product Management, Strategy, Business Planning, Product Marketing, Market Planning, Business Strategy, Marketing Research, Analysis, Marketing Strategy, Leadership, Data Analysis, Marketing
Education
University of Minnesota - Carlson School of Management 1986 — 1988
MBA
Yale University 1981 — 1985
BA
Hopkins Eisenhower Senior High 1978 — 1981
McDonald's Corporation January 2012 - Present
McDonald's Corporation August 2010 - December 2011
Tellabs 2008 - 2010
Altivity Packaging 2007 - 2008
Medical Staffing Network 2004 - 2007
Life Fitness 1997 - 1998
Rockwell Electronic Commerce 1992 - 1997
HSBC 1987 - 1992
Education
University of Illinois at Chicago
MBA, Human Resources, Information Systems
University of Illinois at Urbana-Champaign
B.S., Industrial/Organizational Psychology
Coda Technology Consulting January 2011 - Present
Aon Corporation August 2001 - December 2010
Rockwell Electronic Commerce 1996 - 2000
SBC/Ameritech 1993 - 1996
Skills
Business Relationship..., PeopleSoft, Vendor Management, Analysis, Outsourcing, Program Management, IT Strategy, Cross-functional Team..., Business Development, CRM, SDLC, Project Management, PMO, Management Consulting, Management, Business Analysis, RFP Design, Risk Management, Project Portfolio..., Cloud Computing, Governance, Product Management, Process Improvement, E-commerce, Service Delivery, Executive Management, SharePoint, Business Process..., Call Centers, Information Technology, IT Management, Strategy, Business Process
Education
University of Illinois at Chicago 1989 — 1991
BA, Political Science
Our Lady of the Lake University 1982 — 1985
Mujeres de HACE
Society of Information Management
Regional Leadership Forum
BMO Harris Bank January 2004 - Present
HSBC Card Services January 2001 - October 2004
Rockwell Electronic Commerce November 1999 - December 2000
Allcom Inc September 1986 - August 1999
Skills
Pricing, Retail, Credit Cards, Payments, Cards, Relationship Management, Financial Services, Cross-functional Team..., Marketing, Management, Sales, Strategy, Program Management, Banking, Contract Negotiation, CRM, Business Analysis, Product Management, Portfolio Management, Strategic Partnerships, Analysis, Leadership, Finance, Call Center, Call Centers, Vendor Management, Competitive Analysis, Electronic Payments, Telecommunications, Analytics, Business Development, Product Marketing, Customer Satisfaction, Product Launch, Executive Management, Salesforce.com, Customer Retention, Business Strategy, Account Management, New Business Development, P&L Management, Selling, Sales Management, Solution Selling
Education
Rice University 2014 — 2014
Certified Treasury Professional, Treasury Management
Northwestern University - Kellogg School of Management 1998 — 2000
MBA, Finance and General Management Strategies
University of Iowa 1978 — 1982
BBA, Marketing
Lake Forest High School 1974 — 1978
Self-employed translator January 2010 - Present
Own consultant 2001 - Present
Consultants 2001 - Present
Zurich Financial Services February 2001 - January 2012
Self-employed freelance translator February 2010 - 2012
Zurich 2005 - 2012
Rockwell Electronic Commerce June 2000 - February 2001
Catapult (IBM subsidiary) September 1994 - June 2000
Skills
Change Management, Strategy Development, Translating/Interpreting, Technical Writing, Needs Analysis, Vendor Management, LMS Management and..., Intercultural..., Cultural Differences, Proposal Writing, Training & Development, Organizational Learning, Global Strategy, Instructional Design, Instructional Writing, E-learning, Learning Management, Coaching, Talent Management, Organizational..., Documentation, Blended Learning, Training Delivery, Leadership Development, Curriculum Design, Mentoring, Instructor-led Training, Executive Coaching, Organizational..., Captivate, Performance Management, Content Management, Organizational Change, Knowledge Management, Team Leadership, Management Consulting, Team Building, Teaching, Online Training, Public Speaking, Adult Education, Process Improvement, Adobe Acrobat, E-Learning, Employee Training, Project Management, CRM, Software Documentation, Leadership, Strategy
Education
Southern Illinois University, Carbondale 1977 — 1979
Masters, Ed Psychology/Linguistics/ESL
Uniwersytet Jagielloński w Krakowie 1962 — 1967
M.A., English Literature
The Mansart Group (Caspian Ventures) June 1999 - Present
The Foundation March 2009 - Present
Sungrace 2011 - Present
Compsat Technology February 2007 - March 2009
Compuware Corporation October 2003 - October 2006
Caspian Ventures (The Mansart Group) September 1999 - September 2003
Rockwell Electronic Commerce June 1998 - September 1999
Ameritech Cellular and Paging January 1994 - June 1998
The Mansart Group January 1994 - June 1996
Technology Solutions Company June 1991 - January 1994
Skills
Strategic Planning, Marketing Research, Product Marketing, New Business Development, Sales Management, Cross-functional Team..., Business Analytics, Sales Support, Product Management, Product Development, Operational Excellence, Performance Metrics, IT Governance, Customer Loyalty, Project Portfolio..., Project Execution, Project Delivery, Project Management, Team Leadership, Training, Program Management, Governance, Sales Operations, Marketing, Sales, Leadership, Competitive Analysis, Management, CRM, Entrepreneurship, Strategy, Business Development, Executive Management, Consulting, Professional Services, Strategic Partnerships
Education
University of Michigan - Stephen M. Ross School of Business 2007 — 2008
EMBA, Strategy, Market Development, Finance and Operations
Smith College
BA, Mathematics and Chemistry
Motorola Solutions December 2000 - Present
Rockwell Electronic Commerce August 1998 - October 2000
Waste Management NZ Ltd April 1989 - July 1998
Skills
Documentation, Instructional Design, Visio, Adobe Acrobat, Content Management, Technical Writing, Software Training, Technical Training, SnagIt, FrameMaker, Word, PowerPoint, XML, Process Development, Windows, Software Documentation, Hands-on Training, Technical Communication, Project Management, Technical Documentation, Software Project..., Project Planning, International Project..., Proofreading, Text Editing, Resource Management, Team Leadership, Cross-functional Team..., Development & delivery...
Education
University of Illinois at Chicago 1983 — 1985
BA, English - Non-Fiction Writing
Illinois State University
Alstom Grid October 2013 - Present
ALSTOM Grid April 2013 - October 2013
GE 2007 - April 2013
Rinker Materials 2001 - 2007
Rockwell Electronic Commerce 1999 - 2001
Accenture 1998 - 1999
Motorola 1992 - 1999
Office of the State Appellate Defender 1989 - 1992
AAR Corp 1986 - 1987
Skills
Contract Negotiation, Contract Management, Government, Due Diligence, Compliance, Risk Management, Process Improvement, Mergers & Acquisitions, Management, Training, Procurement, Leadership, Negotiation, Employment Law, Project Management, Commercial Litigation, Licensing, Litigation, Change Management, Privacy Law, Human Resources, Corporate Governance, Team Building, International..., Construction Law, International Law, Contract Law, Team Leadership, Organizational...
Education
Northwestern University - Kellogg School of Management 2000 — 2002
MBA, Management/Business
Northern Illinois University 1982 — 1985
JD, Law
Ludwig-Maximilians Universität München
MA, American Studies
Voice Net Interactive North East Manager Channel Accounts,Alcatel2004 - 2005
Edify September 2000 - September 2003
Rockwell Electronic Commerce 1998 - 2000
Siemens 1995 - 1998
Education
Philadelphia University 1970 — 1974
BS, Marketing and Management, Science
University of Pittsburgh
Economics
Contact Center Consulting March 2015 - Present
Verint Systems 2007 - Present
Verint Witness Actionable Solutions January 2005 - Present
Blue Pumpkin Software November 2000 - January 2005
Rockwell Electronic Commerce December 1995 - November 2000
Teknekron Infoswitch (Datapoint Corporation) 1975 - 1990
Skills
Contact Centers, Workforce Management, Professional Services, SaaS, IVR, Call Centers, Unified Communications, CTI, Telephony, Call Logging, CRM, Genesys, Enterprise Software, Management, Avaya, Customer Experience, Call Center, Account Management, ACD, Outsourcing, Process Improvement, Solution Selling, Cloud Computing, VoIP, WFO, Telecommunications, Pre-sales, Go-to-market Strategy, SIP
Education
University of Illinois at Chicago 1971 — 1973
Bachelor of Science in Marketing and Economics
KPFS & MoneyPhysicians, Inc July 2011 - Present
GSMIC January 2009 - June 2011
Strategic Marketing Unlimited 1996 - December 2009
Sotheby's 2000 - 2009
Strategic Marketing Unlimited 2001 - 2003
NCR 2001 - 2001
Rockwell Electronic Commerce 1999 - 2000
Strategic Marketing Unlimited 1996 - 1999
Del Global Medical Technologies 1994 - 1996
Fujinon, Inc - Wayne, NJ 1989 - 1994
Skills
New Business Development, Strategic Planning, Program Management, Advertising, Web Design, Sales Management, Consultative Selling, Negotiation, Brand Development, Healthcare, Channel Management, Channel Marketing, Organizational..., Medical Devices, Customer Relations, Business Strategy, Partnership Development, Alliances, Organizational Change, Professional Services, Strategic Partnerships, Product Launch, Strategy Development, Key Account Management, Direct Sales, Start-ups, Strategic Consulting, International Business, Commercialization, Marketing Strategy, Global Marketing, Sales Operations, P&L Management, Product Development, Product Launches, Change Leadership, Go-to-market Strategy, Change Management, Business Development, Channel, Strategy, Customer Service, Selling, Real Estate, Multi-channel Marketing, Marketing, Management, International Sales, Black Belt Networking, Green Belt Networking
Education
Iona College 1977 — 1980
MBA, Business, Management, Marketing
University of Bridgeport
B.S., Chemistry/Biology
Century 21 New Millennium March 2011 - Present
Ice Vending of Maryland - Mid Atlantic Distributor for Kooer Ice January 2010 - Present
Long & Foster Companies December 2001 - Present
Aspect Communications January 2001 - December 2001
Rockwell Electronic Commerce 1994 - 2000
Microlog Corporation 1990 - 1994
Raxco Software, Inc. 1987 - 1990
Childrens National Medical Center 1985 - 1987
Skills
Real Estate, Contract Negotiation, Listings, Sellers, Short Sales, Foreclosures, Investors, First Time Buyers, Referrals, Buying, Negotiation, Customer Relations, Competitive Analysis, First Time Home Buyers, Rentals, Customer Service, New Business Development, Problem Solving, Microsoft Office, Account Management, Direct Sales, Excel, Word, PowerPoint, Call Center, Investments, Investment Properties, Call Centers, Buyer Representation, Sales
Education
College of Southern Maryland
Computer Science
University of Maryland University College
Marketing/Information Mgt.
Protect The Force October 2014 - Present
Selex ES, A Finmeccanica Company November 2007 - October 2014
Rockwell Electronic Commerce 1998 - 2001
Siemens Enterprise Communications 1996 - 1998
Alltel Information Services 1994 - 1996
Skills
Distributor Sales..., Proposal Writing, Product Marketing, Telecommunications, Corporate Communications, Project Management, Market Analysis, Direct Sales, Technical Sales Support, Trade Shows, Web Content, Lead Generation, Technical Documentation, Program Management, Team Leadership, Marketing Communications, Strategic Planning, Sales Management, Account Management, Business Development, Product Development, Marketing Strategy, Management, New Business Development, Sales Operations, Distributors, CRM, Advertising, Market Planning, Leadership, Competitive Analysis, Strategy, International Sales, Product Management, Strategic Partnerships, Project Planning, Cross-functional Team..., Executive Management, Marketing, Team Building, Business Strategy, Marketing Management, Public Relations, Contract Negotiation, Budgets, Press Releases, B2B, Market Research, Start-ups, Business Planning
Education
Southern Adventist University 1986 — 1990
Bachelor of Science (B.S.), Psychology & Sociology
Newbold College 1988 — 1989
Bucher & Suter AG April 2009 - Present
Oracle February 2004 - January 2009
BellSouth July 1999 - January 2004
Rockwell Electronic Commerce July 1997 - June 1999
Nortel February 1996 - June 1997
Nortel July 1993 - February 1996
Skills
CTI, IVR, CRM, Speech Recognition, IP PBX, Solution Selling, Unified Communications, Contact Centers, SaaS, VoIP, Predictive Dialers, Sales Engineering, Pre-sales, Enterprise Software, Telephony, Professional Services, Go-to-market Strategy, Telecommunications, Call Center, Product Management, Channel, Sales Operations, ACD
Education
University of North Carolina at Chapel Hill 1995 — 1999
BS, Business Administration
University of Georgia - Terry College of Business 1992 — 1993
MBA, Sales Management and International Business
Fox Valley Hospice January 2013 - Present
Dupage County Probations March 2012 - Present
St. John the Baptist Catholic Church March 2011 - August 2013
Hallmark Services Corporation November 2010 - March 2011
CastleRock Security Inc July 2002 - March 2010
Rockwell Electronic Commerce 2000 - 2002
Bell Labs Lucent Technologies 1997 - 2000
AT&T 1984 - 1997
Skills
Coaching, Customer Relations, Customer Service, Team Building, Call Center, Billing, Change Management, Performance Management, Mentoring, Customer Satisfaction, Team Leadership, Employee Relations, Microsoft Office, Training Delivery, Management, Leadership, Call Centers, Sales, Process Improvement, Customer Retention, Training, Invoicing, Outlook, Account Management
Education
The Grief Recovery Institute 2007 — 2007
Certified Grief Recovery Specialist
DePaul University 1995 — 2000
BA, Human Behavior and Potential
Vertical Alliance Group, Inc. January 2011 - July 2012
B2 Consulting January 2010 - June 2012
Symon 2001 - 2009
Rockwell Electronic Commerce 1994 - 2000
Education
Southern Illinois University, Carbondale 1900 — 1904
BS, Radio - Television Production, B.S. Speech Education
DePaul University - Chicago, IL 1900 — 1900
Telecommunications
SRA International June 2015 - Present
Phacil, Inc December 2012 - Present
Echostar December 2005 - February 2010
EchoStar August 2006 - October 2007
EchoStar December 2005 - August 2006
RadioShack June 2003 - October 2005
Independant Consultant July 2001 - June 2003
Rockwell Electronic Commerce October 1995 - July 2001
Skills
Sales Management, Business Analysis, Business Planning, MS Project, Project Implementation, Project Engineering, Project Execution, MS Office Suite, Team Management, Project Management, ACD, Microsoft Office, Telecommunications, Integration, Process Improvement, Leadership, Troubleshooting, Program Management, Management, PMP, Project Planning, Team Leadership, Training, Strategic Planning, Security, Cross-functional Team..., Visio, Software Documentation
Education
Keller Graduate School of Management 2011 — 2012
Master's degree, Project Management
Keller Graduate School of Management of DeVry University 2008 — 2009
MBA, Business Administration
DeVry University 1997 — 1999
BS, Technical Management, 3.65
DeVry University 1994 — 1995
AAS, Electronics and Computer Technology, 4.0
OnviSource April 2014 - Present
Independent Marketing Contractor September 2009 - Present
Vertical Alliance Group January 2011 - July 2012
Symon Communications February 2001 - August 2009
Rockwell Electronic Commerce January 1994 - January 2001
Skills
Marketing Strategy, Marketing Communications, Digital Marketing, Advertising, Social Media Marketing, Lead Generation, Product Marketing, Marketing, New Business Development, Product Management, Account Management, Social Media, Strategic Planning, Strategy, Sales Management, Salesforce.com, Web Design, Business Development, Strategic Partnerships, Management, Entrepreneurship, Sales Operations, Trade Shows, Sales, Team Building, Public Relations, B2B, Online Marketing, Telecommunications, Email Marketing, Sales Process, SEO
Education
DePaul University
Executive MBA certification, Telecommunications Technology, Systems, and Management
Southern Illinois University, Carbondale
B.S. Radio-Television Production, B.S. Speech Education, Communications
Town Square Group January 2012 - Present
TDS May 2010 - January 2012
SBC & AT&T May 2000 - 2009
Rockwell Electronic Commerce January 1999 - May 2000
IBM Global Services April 1997 - January 1999
Montgomery Ward February 1996 - April 1997
MCI October 1993 - January 1996
MCI August 1992 - October 1993
MCI March 1991 - September 1992
MCI April 1990 - March 1991
Skills
Sales, CRM, Call Centers, Project Management, Telecommunications, Strategic Planning, Telephony, Cisco Technologies, Professional Services, Pre-sales, Selling, Strategy, Networking, Management
Education
Roosevelt University 1992 — 1996
M.S., Marketing
Bradley University 1986 — 1989
B.S., Marketing / Communications
Western Illinois University 1984 — 1985
Pet360, a Division of PetSmart November 2013 - Present
iPromo LLC May 2013 - November 2013
Channel IQ May 2012 - March 2013
iContact February 2009 - March 2012
ChannelAdvisor March 2005 - August 2008
Pinnacor / CBS MarketWatch 2003 - 2005
Broadcom Corporation 2000 - 2002
Rockwell Electronic Commerce 1998 - 2000
Charles Industries 1996 - 1998
Skills
Executive Management, Organizational..., Leadership Mentoring, Coaching Staff, Team Leadership, Team Management, Team Building, Leading Change, Change Management, Strategic Planning, Mergers & Acquisitions, IT Management, IT Strategy, IT Operations, Technology Evaluation, Technology Planning, Technology..., Technology Integration, SaaS, E-commerce, Agile Product..., Infrastructure Planning, Financial Modeling, Budget Management, Compliance Management, Strategic Sourcing, Vendor Management, Network Security, Data Security, Outsourcing Management, IT Outsourcing, Agile Methodologies, Mergers, Data Center, Start-ups, Enterprise Software, Infrastructure, Leadership, Cross-functional Team..., Budgets, Strategy, Integration, Business Strategy, CRM, Management, Business Development, Process Improvement, Cloud Computing, Project Management, SOA
Education
Northern Illinois University
BS, Finance
Cicero Inc. October 2009 - Present
SOAdesk August 2008 - January 2010
Vertical Thought August 2008 - January 2010
Dirigo Telecommunications, Inc. October 2001 - April 2008
Stroudwater Contact Point, LLC October 2001 - December 2006
Rockwell FirstPoint Contact January 2000 - November 2000
Rockwell Electronic Commerce July 1997 - January 2000
Interactive Response Technologies June 1993 - July 1997
Skills
SaaS, Microsoft SQL Server, XML, Windows, MySQL, Product Management, Oracle, CRM, Business Analysis, Linux, ASP.NET, C#, Software Development, Agile Methodologies, Integration, CTI, .NET, System Architecture, VoIP, Software Engineering, SQL, Technical Leadership, Distributed Systems, SOA, Mobile Applications, Cloud Computing, Web Development, Enterprise Software, Mobile Devices, Strategic Partnerships, Call Centers, Telecommunications, Scrum, Architecture, Analytics, Business Intelligence, Testing, Business Process, Management, Security, Professional Services, Leadership, Enterprise Architecture, Entrepreneurship, Unified Communications, Go-to-market Strategy, Solution Selling, Start-ups, Software Project..., IVR
Education
Bates College 1980 — 1984
BA
AT&T February 2014 - Present
AT&T May 2002 - January 2014
Nortel Networks November 2000 - May 2002
Rockwell Electronic Commerce June 2000 - October 2000
SIEMENS INFORMATION & COMMUNICATION NETWORKS, INC. January 1992 - June 2000
Skills
Unified Communications, VoIP, Co-location, Wireless, Managed Services, Solution Selling, Cloud Computing, Direct Sales, Hosted Services, Telecommunications, Telephony, Networking, Optical Fiber, MPLS, Strategic Planning, Data Center, IP, Product Marketing, Broadband, LAN-WAN, Ethernet, Cisco Technologies, Call Centers, SIP, Avaya, SIP Trunking, Vendor Relationships, Professional..., Wireless Networking, Managed Security..., Network Design, Vendor Management, Network Architecture, WAN
Education
Texas State University 1988 — 1989
University of Oklahoma 1987 — 1988
The University of Texas at San Antonio 1985 — 1986
The Oggie Web LLC July 2003 - Present
Rockwell Electronic Commerce 1983 - 2003
USAF 1959 - 1983
Skills
IVR, Web Design, Call Center, Telecommunications, VoIP, Unified Communications, Marketing Strategy, Account Management, Customer Service, Team Leadership, Strategic Planning, Team Building, Coaching, Telephony, Integration, Small Business, Customer Satisfaction, Sales, Marketing, Leadership, Call Centers, CTI, Training, Professional Services, Contact Centers, Vendor Management, Social Media, Social Media Marketing, Social Networking, Mobile Devices, Salesforce.com, Online Marketing, Security, Direct Sales, Facebook, Start-ups, Online Advertising, CRM, Advertising, SEM, Networking, Lead Generation, Bespoke website design, Email Marketing, Business Catalyst, Web Typography, BBEdit, Mobile Interaction..., W3C Validation, W3C Standards
Education
University of Maryland University College 1978 — 1982
BA, Business, Psychology, Summa cum Laude
Little Rock Hall High School 1957 — 1959
Oracle April 2012 - Present
Microsoft Corporation July 2010 - April 2012
Genesys January 2005 - October 2009
NextiraOne May 2002 - January 2005
Aspect Communications January 2001 - October 2001
Rockwell Electronic Commerce February 1998 - December 2000
IBM Global Services April 1994 - February 1998
Baxter Healthcare July 1989 - April 1994
Arthur Andersen & Co June 1987 - July 1989
Skills
Telecommunications, Contact Centers, Unified Communications, SIP, SaaS, IVR, Professional Services, CTI, Cloud Computing, Pre-sales, Telephony, VoIP, Solution Selling, Sales Engineering, Call Center, CRM, Cloud Applications, Product Management, Project Management, Channel Partners, Solution Development, Proposal Writing, Technical Writing, Technical Presentations, Customer Reference, Sales Operations, Go-to-market Strategy, Networking, Enterprise Software, Managed Services, Sales Enablement, Partner Management, Integration, Business Alliances, Mobile Devices, Software Industry, Data Center, Call Centers
Education
Tulane University 1982 — 1986
BA
DePaul University
Certificate
Tekni-Plex, Inc. May 2014 - Present
Consolidated Packaging Group May 2013 - May 2014
Illinois Tool Works / Zip-Pak 2005 - May 2013
The Home Depot 2001 - 2005
G & E Telecom 1994 - 2001
Rockwell Electronic Commerce 1985 - 1994
Skills
Product Development, Packaging, Defect Identification, Manufacturing, Testing, Sales Management, Analysis, Innovation, Food Packaging, Manufacturing..., Packaging Engineering, Engineering, SPC, 5S, Manufacturing Operations, Quality System, Design of Experiments, Value Stream Mapping, Root Cause Analysis, Quality Management, R&D, Process Engineering, Supply Chain, Continuous Improvement, Plastics, Six Sigma, Extrusion, Quality Assurance
Education
DeVry Technical Institute 1983 — 1985
Electrical, Electronics
DeVry University Phoenix, AZ
Sierra-Cedar February 2015 - Present
Confluex, Inc. August 2012 - January 2015
Next Wave Logistics January 2005 - June 2012
Lexmark July 2004 - January 2005
Integrated E-Com October 2002 - November 2003
Pegasus Knowledge Solutions March 2001 - October 2002
Motorola Solutions May 2000 - March 2001
Rockwell Electronic Commerce June 1998 - April 2000
ShopDuPage.com August 1999 - February 2000
Skills
Agile Methodologies, Software Development, Java, Tomcat, XML, Microsoft SQL Server, JavaScript, Architecture, SQL, Software Engineering, JBoss Application Server, Hibernate, Spring, J2EE Application..., Mule ESB, Eclipse, JIRA, MS Project, Visio, Struts, Oracle SQL, Unix, Engagement Management, Technical Leadership, Scrum, Process Improvement, Software Development..., Testing, Integration, Databases, Architectures, Spring Framework, SDLC, Java Enterprise Edition
Education
The University of Chicago - Booth School of Business
Masters in Business Administration, Major in Finance, Minor in Business Policy
University of Illinois at Urbana-Champaign
BS, Computer Sciene
King-Fisher Company, Inc January 2006 - Present
Digital Design Laboratories 1995 - Present
Deerfield Park District April 2009 - Present
FCC Technological Advisory Council January 2001 - Present
National Fire Protection Association January 2011 - Present
COMAR January 1995 - Present
Siemens Medical Solutions 2002 - 2006
Rockwell Electronic Commerce 1998 - 2002
Siemens Medical Systems 1996 - 1998
Northwestern University 1987 - 1995
Skills
Wireless, Product Development, Electronics, Program Management, Strategic Planning, Embedded Systems, Software Defined Radio, Medical Imaging, PCB design, RF, Signal Processing, Medical Devices, Product Marketing, Project Management, Digital Signal..., Embedded Software, Circuit Design, Hardware Architecture, Firmware, Digital Signal..., Biomedical Engineering, Microcontrollers, Digital Electronics, Analog Circuit Design, Software Development, Systems Engineering, System Architecture, Integration, Engineering Management, System Design, Telecommunications, Cloud Computing, R&D, Security, Mobile Devices, Testing, Microwave, Broadband, PCB Design, Systems Design
Education
Northwestern University 1981 — 1987
PhD, Electrical Engineering
Northwestern University 1978 — 1979
Master of Science (MS), Electrical and Electronics Engineering
Northwestern University 1974 — 1978
Bachelor of Science (BSc), Bioengineering and Biomedical Engineering
Long & Foster 2012 - Present
Keith Fimian for Congress 2010 January 2010 - November 2010
Witness Systems April 1998 - January 2000
Rockwell Electronic Commerce 1997 - 1998
Executone Information Systems 1988 - 1997
Skills
Investment Properties, Buyer Representation, Real Estate, Listings, Relocation, Move Up Buyers, Referrals, Buyers, Foreclosures, Real Estate Transactions, Mortgage Lending, First Time Home Buyers, Selling, Sellers, FHA, Real Property, Short Sales, Property Management, Business Development, Corporate Real Estate, Residential Homes, Contract Negotiation, Brokerage, Condos, Sales, Lease Negotiations, New Home Sales, Townhomes, Leases, Single Family Homes, Marketing, New Homes
Education
Shepherd University
BS, Business Administration
Federal Home Loan Bank of Dallas August 2011 - Present
TandemPros.Com June 2007 - Present
Wells Fargo Financial November 2007 - August 2011
Global Mentors International January 2007 - December 2009
Comdata March 2007 - October 2007
Legacy Health September 2001 - June 2006
Iowa Health System September 1999 - September 2001
Rockwell Electronic Commerce August 1998 - September 1999
Bennett Distributing Co April 1997 - August 1998
McKesson Provider Technologies July 1992 - August 1998
Skills
Disaster Recovery, Operating Systems, TACL, HP NonStop, High Availability, Enscribe, Hardware, GoldenGate, Testing, Technical Support, Networking, Windows, SQL, Performance Tuning
Education
Delta College 1986 — 1988
Information Systems
Freescale Semiconductor February 2010 - Present
Xilinx, Inc. October 2006 - June 2009
Cisco Systems, Inc April 2002 - October 2006
Cisco Systems, Inc 2000 - 2002
Rockwell Electronic Commerce 1994 - 2000
Skills
Delivering Measureble..., Cross-functional Team..., Dynamic E-Learning, Program Management, Training, Delivering Results, Learning Management, Collaborative Problem..., Budget Process, Call Center, Community Outreach, Instructional Design, Project Management, SaaS, E-Learning, Leadership
Education
San Jose State University 1981 — 1986
BA - Business Administration
Career Curve February 2014 - Present
Reading Area Community College January 2012 - Present
Pa-Resumes, a division of DJ Curran& Associates October 2011 - Present
DJ Curran and Associates, Inc. January 2007 - Present
ExecuGroup, Inc., an Oi Partner June 2007 - December 2013
CNA Insurance May 2005 - January 2007
Rockwell FirstPoint February 1990 - September 2004
Rockwell First Point Contact 1990 - 2004
Rockwell Electronic Commerce 1990 - 2004
Equitable Life Assurance Society (Equicor) September 1985 - February 1990
Skills
Succession Planning, Interviewing, Outplacement, Resume Writing, Cover Letters, Job Search, Job Search Strategies, Interview Preparation, Career Counseling, Interview Coaching, Career Management, Career Assessment, Salary Negotiation, Career Development, Mock Interviews, Career Exploration, Screening, Career Advising, Career Services, Onboarding, Career Transitions, Job Fairs, Strong Interest..., Networking Strategies, Candidate Screening, Organizational..., Coaching, Change Management, Job Coaching, Interviews, Screening Resumes, Team Building, Management, Organizational..., Training, Strategy, Leadership, Benefits Negotiation, Employee Relations, Performance Management, Talent Management, Human Resources, Employee Engagement, Workforce Planning, Talent Acquisition, Personnel Management, Workshop Facilitation, Executive Coaching, Program Management, HR Consulting
Education
University of Phoenix 2003 — 2005
MBA, Human Resource Management
Ramapo College of New Jersey 1973 — 1977
BA, Philosophy
TransUnion March 1999 - Present
Rockwell Electronic Commerce April 1997 - March 1999
Gas Research Institute September 1989 - April 1997
IBM October 1977 - September 1989
Skills
Outsourcing, Contract Negotiation, Intellectual Property, Contract Management, Licensing, Negotiation, Technology, Process Improvement, Business Process..., Operations Management, Privacy Law, Management, Due Diligence, Corporate Law, Strategy, Risk Management, Financial Risk, Vendor Management, Financial Services, Banking, Credit, Mergers & Acquisitions, Executive Management, Finance, Team Management, Disaster Recovery, Business Analysis, Analytics, Policy, Business Strategy, Strategic Partnerships, Leadership, Change Management, CRM, Cross-functional Team..., Management Consulting, Analysis, IT Strategy, SharePoint, Consulting
Education
The John Marshall Law School 1982 — 1987
J.D.
Northwestern University 1977 — 1982
B.S., Political Science; Business
Major Financial Services Firm October 2002 - Present
Puterwerk April 1998 - December 2002
Zurich Life November 2001 - March 2002
OCC September 2001 - October 2001
Net Source Chicago May 2000 - April 2001
SBC March 2000 - December 2000
CNA Insurance June 1999 - December 1999
Vertel March 1999 - June 1999
CCC Information Services September 1998 - March 1999
Rockwell Electronic Commerce March 1997 - July 1998
Skills
Enterprise Architecture, Application Architecture, SOA, Agile Methodologies, TOGAF, Java, C++, Payments, IT Strategy, SDLC, Software Development, Software Design, Integration, Solution Architecture, Web Services, Unix, Architecture, Java Enterprise Edition, UML, Cash Management, Portal Technologies, E-commerce, Enterprise Software, Testing, Web Applications, Architectures, Business Analysis
Education
Illinois Institute of Technology 1996 — 1999
MS, Electrical Engineering
Illinois Institute of Technology 1992 — 1995
BS, Electrical Engineering
Lane Tech
Experian Marketing Services August 2008 - Present
Convergint Technologies LLC February 2006 - August 2008
First American Title Insurance Company October 2001 - January 2004
Rockwell Electronic Commerce January 2000 - April 2000
APAC Customer Services January 1999 - August 1999
Washington National Insurance Company January 1987 - February 1998
Skills
Contract Negotiation, Privacy Law, Licensing, Corporate Law, Due Diligence, Intellectual Property, Litigation, Commercial Litigation, Negotiation, Sales, Legal Writing, Joint Ventures, Data Privacy, Corporate Governance, Legal Advice, Employment Law, Legal Research, Mergers
Education
DePaul University College of Law 1983 — 1986
Juris Doctor, Law
University of Illinois at Urbana-Champaign 1979 — 1983
Bachelor of Arts, Political Science, Philosophy minor
New Trier West High School 1976 — 1979
High School
Florham Park First Aid Squad October 2011 - Present
P3 Plus Group, LLC 2004 - Present
Avaya 2000 - 2004
ROCKWELL ELECTRONIC COMMERCE January 1999 - December 2000
FICOMP SYSTEMS, INC. 1996 - 1998
Siemens Business Communications/ROLM/IBM 1984 - 1996
Boeing Computer Services 1977 - 1984
CompuServe 1974 - 1977
Skills
Unified Communications, Solution Selling, Channel, Managed Services, Direct Sales, Telecommunications, VoIP, Telephony, Account Management, Professional Services, Sales Management, Avaya, New Business Development, Product Marketing, Promotions, SaaS, Sales, Selling, Marketing, Management, Cloud Computing, Strategic Partnerships, Call Centers, Video Conferencing, Training, Customer Satisfaction, Networking, Business Intelligence, Sales Process, Lead Generation, CRM, Go-to-market Strategy, Channel Partners, Salesforce.com, Executive Management, Start-ups, Strategy, Enterprise Software, Product Management, Mobile Devices, Wireless, B2B, Sales Operations, Pre-sales, Competitive Analysis, Business Alliances, Cross-functional Team..., Pricing, SIP, Public Speaking
Education
Monmouth University
BS, Business / Marketing
West Orange High School
High School Diploma
Aspect Software November 1996 - Present
Concerto Software 2004 - 2005
Rockwell FirstPoint Contact 1997 - 2004
Rockwell Electronic Commerce 1997 - 1999
IDS 1997 - 1998
Netsimile, Inc. 1987 - 1997
Joffrey Ballet School 1982 - 1994
Joffrey Ballet School 1983 - 1990
Indec, Inc. 1985 - 1987
Control Systems, Inc. 1983 - 1985
Skills
User Interface Design, Web Applications, Web Application Design, HTML 5, JavaScript, jQuery, CSS, Node.js, Meteor.js, D3.js, JSON, MongoDB, .NET, Data Analytics, Data Visualization, Cloud Computing, Software Development, Application Development, C#, System Architecture, Agile Methodologies, WCF, SOA, XML, Web Services, Windows, Object Oriented Design, Visual C#, Software Engineering, Visual Studio, Contact Centers, Mobile Applications, OOP, IIS, Microsoft SQL Server, ASP.NET, Distributed Systems, SOAP, Web Development, ASP.NET MVC, Windows Services, Server Architecture, jQuery Mobile, Silverlight, SQL Server, Agile, Enterprise Software, Software Design, Scrum
Education
New York Institute of Technology 1983 — 1983
Liberal Arts and Sciences/Liberal Studies
Academy of Health Sciences 1982 — 1983
Dental Technician , Dental Technician
School of Visual Arts 1980 — 1982
Graphic Design
Parsons School of Design 1981 — 1981
None, Graphic Design
Harry S. Truman High School 1979 — 1980
High School of Art & Design 1977 — 1980
Graphic Design
BMO Harris Bank December 2014 - Present
Nuveen Investments March 2014 - November 2014
Northern Trust April 2011 - March 2014
US Foodservice June 2010 - March 2011
Chicago Board Options Exchange December 2005 - December 2010
TAP Pharmaceuticals February 2001 - December 2005
Chicago Board Options Exchange August 1999 - September 2000
Rockwell Electronic Commerce December 1997 - August 1999
Siemens Building Technologies October 1995 - December 1997
Skills
ETL, Data Warehousing, Oracle, Data Modeling, Business Analysis, Data Migration, PL/SQL, Erwin, Data Marts, Performance Tuning, Dimensional Modeling, Oracle Data Warehouse, Data Governance, AML, Data Lineage, Data Analysis, Data Quality
Education
DePaul University 1999 — 2001
MS, Information Systems
Illinois State University 1984 — 1988
BS, Economics
Electro Motive Diesel 2007 - Present
Wyeth 2001 - 2006
Rockwell Electronic Commerce 2000 - 2000
Danka Office Imaging 1998 - 2000
SRI 1993 - 1998
Skills
Onboarding, Recruiting, Talent Management, Employee Relations, Program Management, HRIS, Human Resources, Talent Acquisition, Applicant Tracking..., Employee Engagement, Performance Management
Education
Northern Illinois University - College of Business 1991 — 1993
Bachelor of Science Human Resources Management
Quill Corp May 2006 - Present
Abbott Laboratories September 2005 - May 2006
Abbott September 2004 - August 2005
WACHOVIA SECURITIES June 2004 - September 2004
Blue Cross Blue Shield November 2003 - June 2004
GORDON FOOD SERVICES September 2003 - November 2003
ConAgra Foods, Inc April 2002 - November 2003
C.W. Costello 1994 - 2003
McDonald's Corporation March 2001 - March 2002
Rockwell Electronic Commerce March 1999 - January 2001
Skills
Data Warehousing, Order Management, Data Analysis, Database Administration, Inventory Management, Supply Chain Management, Purchasing, Process Engineering, Forecasting, Management, Logistics, Human Resources, Marketing, Transportation, General Ledger, Benefits Administration, Advertising, Contact Management, Accounts Payable, Oracle Manufacturing, Microsoft SQL Server, PL/SQL, Database Marketing, ETL, Access, Business Analysis, Integration, SDLC, SQL
Education
University of Illinois at Chicago 1981 — 1985
Bachelor of Computer Science/Mathematics/Statistics Degree, Information and Decision Science
Machine Building Technical College 1972 — 1976
Bachelor, Accounting; Economics
DePaul University
Tenuta, Inc. February 2000 - Present
Rockwell Electronic Commerce October 1998 - February 2000
Ameritech May 1996 - September 1998
Molex September 1992 - May 1998
Reliance Comm/Tec June 1990 - August 1992
Skills
Product Development, Product Marketing, Competitive Analysis, Product Management, Strategic Planning, Key Account Management, Process Improvement, Manufacturing, Team Building, Microsoft Office, Budgets, Continuous Improvement, Change Management, Cross-functional Team..., Marketing, Sales, Management, Strategy, Leadership, New Business Development, Marketing Strategy, Customer Service, Account Management, Pricing
Education
DePaul University 1994 — 1996
MBA, Marketing
Purdue University 1986 — 1990
BS, Industrial Engineering
Northrop Grumman April 2005 - Present
Lucent Technologies September 2000 - April 2005
Alcatel-Lucent 2000 - 2005
Rockwell Electronic Commerce November 1996 - September 2000
Skills
Software Engineering, ClearCase, Embedded Software, C++, ClearQuest, UML, VxWorks, Microsoft Visual Studio..., .NET, ASP.NET, IBM Rational Rhapsody, Doors, Agile Methodologies, C, C#, Distributed Systems, Linux, Object Oriented Design, RTOS, SOA, Software Design, Software Development, System Architecture, Unix, Visual Studio, XML, Web Services
Education
Illinois Institute of Technology 2005 — 2007
MS CS, Computer Science
Elmhurst College
BS CS, Computer Science
Northern Illinois University
BS Mathematics, Probability and Statistics
Alcatel-Lucent September 2012 - March 2014
RemoteLink, Inc. September 2007 - October 2010
Bell Labs Lucent Technologies September 2000 - November 2006
Rockwell Electronic Commerce September 1990 - September 2000
Skills
C++, C, SIP, Software Development, Testing, RTOS, Distributed Systems, Unix, Linux, VoIP, Microsoft Office, CDMA, Word, Excel, EVDO, JavaScript, Software Engineering, Embedded Systems, Visual Studio, Eclipse, Solaris, Algorithms, Architecture, Software Design, Shell Scripting, System Architecture, Assembly, Programming, Java, TCP/IP, Databases, Integration
Education
University of Minnesota-Twin Cities 1969 — 1972
PhD Candidate, Computer Science
North Dakota State University
B.S., Physics
Texas A&M University
M.S., Mathematics
Little Lady Foods, Inc September 2012 - Present
Benedictine University August 2007 - May 2013
Preferred Meal Systems, Inc. February 2011 - September 2012
The Edcomm Group Banker’s Academy July 2010 - July 2011
Vacant Property Security August 2010 - November 2010
Highway Technologies, Inc. October 2009 - May 2010
Highway Technologies, Inc. September 2007 - October 2009
Highway Technologies, Inc. September 2004 - August 2007
Symons Corporation December 2000 - September 2004
Rockwell Electronic Commerce August 1996 - December 2000
Skills
Accounts Receivable, Accounts Payable, Auditing, Account Reconciliation, Sarbanes-Oxley Act, Variance Analysis, Cost Accounting, Managerial Finance, Analysis, Finance, Access, Consolidation, Banking, Fixed Assets, Management
Education
Northern Illinois University
MSA (Tax), Taxation
University of Illinois at Chicago
MBA, Accounting, Economics
Grand Valley State University
BA, Political Science, Business
Unisys VP Sales Operations and PlanningUnisys2000 - 2008
Unisys October 2001 - November 2005
Rockwell Electronic Commerce September 1991 - July 2001
Skills
CRM, Sales Management, Outsourcing, Business Development, Strategy, Leadership, Cloud Computing, Managed Services, Enterprise Software, Solution Selling, Business Alliances, Management, Professional Services, Sales Operations, Channel, Program Management, Strategic Partnerships
Education
University of Colorado Boulder 1973 — 1977
La Grange School District #102 June 2015 - Present
Will County Clerk August 2012 - June 2015
Westell Inc November 1998 - July 2011
Westell Inc April 1993 - October 1998
Charles Industries February 1991 - April 1993
Rockwell Electronic Commerce 1979 - 1991
Skills
Customer Service, Team Building, Team Leadership, Word, Excel, Telecommunications, Problem Solving, SAP, Process Improvement, Volunteering, Lean Manufacturing, Management, Microsoft Office, Account Management, Cross-functional Team..., Leadership, Customer Satisfaction, Microsoft Word, Training, Inventory Management, Contract Management, Project Planning, Troubleshooting, Microsoft Excel, Human Resources, Six Sigma, Product Management, Product Development, Pricing, Contract Negotiation, Analysis, Purchasing, Forecasting, Product Marketing, Strategy, Change Management, Logistics, Vendor Management, New Business Development, Sales Management, Continuous Improvement, Sales
Education
Bradley University 1971 — 1975
BS, Business Management & Administration
Maine West High School
Contract Consultant to Professional Services 2011 - Present
Gaming Capital Group 2008 - 2010
Contract Consultant 2001 - 2008
City Colleges of Chicago 2003 - 2003
Rockwell Electronic Commerce 1997 - 2001
Skills
Project Management, Strategic Planning, Budgets, Leadership, Team Building, Customer Service, Microsoft Office, Business Analysis, Microsoft Excel, SDLC, Integration, Windows, Contract Negotiation, Access, Operations Management, Active Directory, SQL, Outlook, Data Analysis, Program Management, IT Strategy, Cloud Computing, System Administration, Microsoft Word, Troubleshooting, Gambling, Windows Server, Technical Support, Software Project..., Mac OS X Server, GNU/Linux, CRM Databases, PostgreSQL, MySQLi, Novell Netware, Novell Server, Microsoft SQL Server, Microsoft Exchange, Open Office, LAMP administration, WAMP, Dreamweaver, Eclipse, Apache, Contact Center..., Contact Center..., Adobe Acrobat, Open Source Software, Compiere, ADempiere
Education
Indiana University Bloomington 1973 — 1977
Advent Systems Inc August 2010 - Present
Aspect Communications September 2004 - April 2008
Aspect Software 1989 - 2008
Rockwell FirstPoint (nka Aspect Software) 1989 - 2008
Concerto Software (nka Aspect Software, fka Rockwell FirstPoint Contact/Electronic Commerce) 1989 - 2008
Rockwell FirstPoint May 1989 - September 2004
Rockwell Electronic Commerce 1989 - 2004
Rockwell 1989 - 2004
Skills
Call Center, Accounting, Outsourcing, Accounts Payable, Time Management, Vendor Management, Call Centers, Customer Service, SharePoint, Microsoft Excel
Education
Northern Illinois University
BS
Broadcom Corp. February 2001 - Present
Rockwell Electronic Commerce May 1996 - February 2001
Skills
Solaris, Linux, Shell Scripting, Unix, System Administration
Education
University of Oklahoma 1992 — 1995
Andhra Loyola College 1984 — 1987
B.Sc
Midwestern State University
ZOOM International March 2015 - Present
Cisco Systems November 2005 - March 2015
Aspect Software 2003 - 2005
Rockwell 1982 - 2005
Aspect Software (fka Rockwell FirstPoint Contact/Electronic Commerce, Concerto Software) 1982 - 2005
Rockwell Electronic Commerce 1982 - 2005
Rockwell FirstPoint 1982 - 2005
Rockwell Telecommunications, Switching Systems Division 1982 - 2005
Skills
Unified Communications, VoIP, Cisco Technologies, Contact Centers, Cisco Call Manager, Call Centers, IVR, SIP, Telecommunications, Telephony, SaaS, Cloud Computing
Education
Miami Dade College
Stone's Throw April 2013 - Present
NetWork Kansas 2006 - 2011
SwitchMaxx (Phonetics LC) 2003 - 2006
Trend Analysis 2002 - 2003
PioneerConsulting January 2001 - July 2002
In-Stat 1999 - 2001
Rockwell Electronic Commerce 1997 - 1999
Vicorp Interactive Systems 1993 - 1997
Brite Voice Systems 1988 - 1993
Skills
Strategic Planning, Telecommunications, Start-ups, Editing, Public Relations, Marketing, Marketing Strategy, Marketing Communications, Analysis, Product Marketing, Leadership, Project Management, Business Development, Advertising, Competitive Analysis, Public Speaking
Education
Friends University 1985 — 1989
BA, International Communications
Gallery's Choice October 2003 - Present
Tellabs March 2001 - April 2005
Rockwell Electronic Commerce June 1997 - March 2001
Dewar Information Systems Corporation October 1992 - September 1993
ComEd August 1991 - September 1992
Ruder-Finn Public Relations May 1988 - December 1989
Skills
Painting, Drawing, Art, Fine Art, Customer Service, Event Planning, Photography, Graphic Design, Photoshop, Social Media, PowerPoint, Event Management, Public Speaking
Education
University of Phoenix
MBA, Marketing, Technology Management
Northern Illinois University
Bachelor of Science (BS), Marketing / Public Relations
Phillip Crosby Management College
Certificate, Quality Management
Telerik Sitefinity October 2013 - Present
eZ Systems, Inc. October 2012 - September 2013
Sitecore May 2011 - September 2012
nGenera Corporation March 2010 - April 2011
Independent Consultant May 2009 - March 2010
RightNow Technologies April 2005 - December 2008
TeleDirect International January 2003 - March 2005
Siemens Enterprise Communications June 2000 - July 2002
Rockwell Electronic Commerce September 1997 - May 2000
Intervoice September 1995 - August 1997
Skills
Solution Selling, Call Center, New Business Development, Customer Experience, Dispositions, Mobile Devices, Product Management, Strategy, Go-to-market Strategy, Direct Sales, Disposition, Sales, CRM, Contract Negotiation, Outsourcing, Account Management, Program Management, Channel Partners, Enterprise Software, Managed Services, Partner Management, Channel, Leadership, Lead Generation, Unified Communications, SaaS, Marketing, Management, Sales Management, Training, Marketing Strategy, Professional Services, Sales Operations, B2B, Executive Management, Selling, Telecommunications, Cloud Computing, Salesforce.com, Strategic Partnerships, Business Development
Education
Brigham Young University 1980 — 1985
BA, Economics
Rockwell Electronic Commerce Director Comm. Sys.Rockwell Collins1978 - 2009
Rockwell Collins 1978 - 1987
Education
University of Arkansas 1975 — 1978
Electrical Engineering
Kennedy Western University
MS, Business
The University of Texas at Dallas
Business, Engineering, Business
ARRIS January 2012 - Present
ARRIS October 2009 - December 2011
ARRIS December 2000 - September 2009
Rockwell Electronic Commerce January 1986 - November 2000
Skills
DOCSIS, ClearCase, SNMP, Software Development, Software Engineering, IPTV, VxWorks, VoIP, Embedded Software
Education
University of Illinois at Chicago 1983 — 1985
BS, Math & Computer Science
S&C Electric Company February 2012 - Present
College of DuPage December 2009 - Present
Philips Industries March 2011 - January 2012
PANDUIT CORP January 2001 - January 2009
Rockwell Electronic Commerce January 1998 - October 2000
3Com March 1993 - January 1998
Skills
Matlab, PLC, Networking, Process Control, Electrical Engineering
Education
PURDUE UNIVERSITY 2006 — 2008
BS, Electrical and Computer Engineering
Purdue University 2005 — 2008
BS, Electrical and Computer Engineering
DEVRY 1992 — 1996
Applied Science, Electronics
TRITON COLLEGE 1989 — 1992
None, Mechanical Design Engineering
PepsiCo November 2011 - Present
American Express 2010 - November 2011
American Express 1998 - 2009
Rockwell Electronic Commerce 1987 - 1998
Skills
Networking, Telecommunications, Visio, Active Directory, Integration, Process Improvement, Software Documentation, Vendor Management, Cisco Technologies
Education
Indian Hills Community College
Computer Science
Rogers Communications August 2011 - Present
Rogers Communication Inc. August 2005 - August 2011
Sprint Canada 2003 - 2006
Rockwell FirstPoint November 1997 - November 2003
Rockwell Electronic Commerce 1997 - 2003
Skills
Cisco Call Manager, Cisco Technologies, ACD, VoIP, Telecommunications, SIP, Telephony, IVR, CTI, Unified Communications, TCP/IP, Integration, Call Center, Troubleshooting, Contact Centers, Windows, Wireless, Vendor Management, Team Leadership, Visio, Avaya, Project Management, Call Routing, Call Centers, Servers, Genesys
Education
Sheridan College 2014 — 2016
Project Management Certificate, Project Management
Sheridan College 1991 — 1994
Electronics Engineering Technology
Brainchild Marketing January 2009 - Present
Innovationedge January 2009 - January 2010
INPEX/TechnoSystems 2008 - 2009
Posey Marketing 2002 - 2008
Semtech 1999 - 2002
Vitesse 1998 - 1999
Rockwell Electronic Commerce 1993 - 1998
Education
DeVry University
Business/Technical Management
University of California, Los Angeles
English/Business
APAC Customer Services Telecom EngineerRocky Mountain Poison and Drug CenterMarch 2004 - October 2008
EchoStar Corporation August 2001 - April 2004
Georgia-Pacific LLC April 1998 - August 2001
TeleTech August 1996 - April 1998
America West Airlines June 1993 - August 1996
Rockwell Electronic Commerce March 1980 - June 1993
Education
Columbia College 1986 — 1988
BS, CIS and Business
Indian Hills Community College 1978 — 1980
AAS, Computer Maintenance
Iowa State University 1974 — 1977
None, Electrical Engineering
Cubic March 2013 - Present
Aspect Software January 2004 - March 2013
Rockwell FirstPoint 2001 - 2004
Rockwell FirstPoint 1997 - 2001
Rockwell Electronic Commerce 1987 - 1997
Skills
Testing, Program Management, Telecommunications, Contact Centers, SIP, Telephony, Test Automation, ACD, Unified Communications, Integration, Agile Methodologies, CTI, Cross-functional Team..., Quality Assurance, Call Center, Workforce Management, ClearCase, Quality Center, Test Cases, Quality result reporting, 5Y and 8D problem..., Call Centers, Visio, Process Improvement, System Testing, Enterprise Software, PMP, Regression Testing, Troubleshooting, Software Quality..., Team Management, Cloud Computing, Vendor Management, Management, System Deployment, IVR, Team Leadership, VoIP, Project Management, Software Development, SDLC, ClearQuest, Project Planning, TCP/IP, SaaS, Leadership, Aspect ACD, Test Planning, Software Documentation, Strategy
Education
Purdue University Calumet 1982 — 1987
BS, Electrical Engineering Technology
Purdue University Calumet 1982 — 1987
ASS, Supervision
UCStrategies.com September 2010 - October 2010
Gold Standard Enterprises 2005 - 2009
Vernon Area Public Library 2006 - 2008
Comdial 2002 - 2003
CINCOM SYSTEMS, INC January 2000 - January 2001
Rockwell Electronic Commerce January 1997 - January 1999
Rockwell Electronic Commerce (currently Aspect Software) 1996 - 1999
Rockwell Electronic Commerce January 1995 - January 1997
4-Sight 1995 - 1997
Panamax January 1989 - January 1994
Skills
Product Management, Telecommunications, Strategic Partnerships, Cross-functional Team..., Competitive Analysis, Software Design, Marketing, B2B, Sales, Lead Generation, Product Development, CRM, Program Management, Product Marketing, VoIP, Customer Service, Training, New Business Development, Professional Services, Management, Wireless, SaaS, Integration, Enterprise Software, Solution Selling, Marketing Strategy, Networking, Business Planning, Forecasting, Direct Sales, Mobile Devices, Cloud Computing, Advertising, Telephony, Salesforce.com, Call Centers, CTI, Selling, Sales Process, Managed Services, Start-ups, Unified Communications, IVR, Servers, Go-to-market Strategy, Channel Partners, Sales Operations, Contact Centers, SIP, Vendor Management
Education
University of Illinois at Urbana-Champaign - College of Business 1974 — 1978
BS, Organizational Admin / Marketing
JPMorgan Chase August 2014 - Present
Aspect Software May 2003 - July 2014
Rockwell FirstPoint 2002 - 2005
Motorola 2000 - 2002
Rockwell Electronic Commerce 1999 - 2002
RA Consuling, Inc. 1998 - 2002
Motorola 1989 - 1997
Skills
SIP, VoIP, Integration, TCP/IP, Unified Communications, Telephony, Software Development, IVR, Telecommunications, Operating Systems, Software Quality..., Performance Benchmarking, Windows Azure, Aspect UIP Software, Cloud Computing, Testing, Unix, System Architecture
Education
Illinois Institute of Technology 1987 — 1991
M.S.C.S, Computer Networks
Elmhurst College 1980 — 1985
B.S.C.S, Computer Science
Telefunken Semiconductors February 2015 - Present
Nikon Precision Inc. May 2012 - July 2014
Intel Corporation January 2000 - July 2014
Nikon Precision Inc. January 2008 - July 2012
Intel Corporation 2004 - 2008
Rockwell Electronic Commerce May 1994 - June 1997
Skills
Semiconductor..., Lithography, Semiconductors, Semiconductor Equipment, Electronics, Hardware, Troubleshooting, Robotics, Optics, Assembly, Electrical, Electrical Engineering, Testing, Engineering, Problem Solving, Manufacturing, Field Service, Documentation, Computer Hardware, C++, Customer Service, Customer Relations, Visio, Microsoft Office, Preventive Maintenance, Equipment Installation, Semiconductor Industry, Test Equipment
Education
University of Phoenix 2008 — 2010
BS, IT/SOFTWARE ENGINEER
Rockwell Electronic Commerce 1988 - 2000
Education
University of Illinois at Urbana-Champaign 1984 — 1988
Bachelor's Degree, Computer Science Engineering
All Creatures Great and Small, LLC November 2006 - Present
AT&T 2002 - 2005
Westell 2000 - 2001
Rockwell Electronic Commerce 1993 - 2000
Education
Keller Graduate School of Management of DeVry University
Master of Business Administration (M.B.A.), Business, Management, Marketing, and Related Support Services
National Louis University
Bachelor of Science (BS), Business, Management, Marketing, and Related Support Services
US Geological Survey August 2011 - Present
Fed Ex Express July 2005 - May 2011
Rockwell Electronic Commerce September 1998 - January 2002
Rockwell Electronic Commerce April 1994 - September 1998
Skills
SharePoint, Troubleshooting, Telecommunications, Technical Support, Management, Security, Integration, Customer Support, Customer Service, Infrastructure, Team Leadership, System Administration, IT Management, Government, Training, Program Management, Analysis, Information Technology, Leadership
Education
University of Phoenix 2009 — 2012
Associate’s Degree, Information Technology/Networking, 3.98
Connecticut Culinary Institute
Briarcliffe College
Computer Science Technology; Advanced Electronic Technology