Crawford and Company
Crawford & Company is the world's largest independent claims management company, with more than 700 offices in 70 countries. Headquarters: Atlanta, GA Revenue: 1.109 billion USD (2016) CEO: Harshavardhan V. Agadi (Aug 2015–), Danielle M. Lisenbey (Mar 20, 2012–), David A. Isaac (Oct 2006–) Subsidiaries: Crawford & Co Adjusters (UK) Ltd,
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Crawford and Company Employees
NA July 2014 - Present
Dependable Auto Shippers July 2014 - Present
ACCC INSURANCE July 2012 - July 2014
Insurance Placement Solutions October 2011 - December 2011
IMPERIAL FIRE & CASUALTY August 2007 - January 2011
CRAWFORD AND COMPANY August 2004 - August 2007
Skills
Insurance, Claim, Liability, Commercial Insurance, Casualty Insurance, General Insurance, Claims Management, Legal Liability, Property & Casualty..., Underwriting
Education
Dallas County Community College
A.A, General Studies
Kaplan Financial
Property Casualty Surety License, Insurance
University of Phoenix
B.A, Psychology
Knights of Columbus Insurance April 2009 - Present
AXA Advisors 2006 - March 2009
Crawford and Company January 1976 - January 2004
Pass-a-grille Yacht Club June 1973 - August 1973
Skills
Fixed Annuities, Life Insurance, Term Life Insurance, Disability Insurance, Leadership, Long Term Care Insurance, Retirement Planning, Insurance, Long-term Care, Employee Benefits, Management, Estate Planning, Sales, Retirement, Analysis, Permanent Life Insurance, Whole Life, IRAs, Property & Casualty..., Guaranteed Lifetime..., Licensed Life Insurance..., Investments, Retirement Savings, Wealth, Annuity Sales, Universal Life, Estate Preservation, Health Insurance, Buy-sell Agreements, Wealth Management, 401k, Key Person Insurance, TFSA, Financial Planners, Strategic Financial..., Finance, RRSP, Human Resources, Underwriting, Small Business, Wealth Accumulation, Roth IRA, 401k Rollovers, Personal Finance, Licensed Life & Health..., Wealth Preservation..., General Insurance, Financial Services, SEP IRA, Traditional IRA
Education
Keller Graduate School of Management of DeVry University 2001 — 2004
MHRM, Masters Degree with distinction
Kennesaw State University - Michael J. Coles College of Business 2000 — 2001
SPHR, Certified as a Senior Professional in Human Resources
Eckerd College 1970 — 1974
BA, Interdisciplinary Studies
Avon Old Farms School 1968 — 1970
Bloomfield High School 1966 — 1968
Joyful Springs Adult Daycare January 2013 - Present
Joyful Springs Adult Daycare January 2013 - Present
The Vineyard Christian Church October 1998 - April 2015
Grady Health System November 2012 - June 2013
Emory Healthcare January 2012 - July 2012
Crawford and Company June 2003 - March 2011
Skills
Microsoft Office, Lotus Notes, Gerontology, Registered Health..., CPR Certified, Accounts Payable, Accounts Receivable, Claims Handling, Team Building, Employee Training, Customer Service, Leadership Development, Continuous Improvement, Insurance, Team Leadership, Community Outreach, Training, Research, Process Improvement, Data Analysis, Data Entry, Volunteering
Education
Georgia State University 2009 — 2012
Gerontology Certificate, Gerontology
Georgia Perimeter College
Health Info Administration, Health Information/Medical Records Administration/Administrator
eviCore healthcare January 2015 - Present
Crawford and Company June 2011 - December 2014
Allstate Insurance April 2007 - June 2011
Conseco June 1999 - August 2002
Skills
Claims, Casualty, Liability, Investigation, Negotiation, Litigation Management, Mediation, Litigation, Leadership, Customer Service, Management, Health Insurance, Team Building
Education
Ball State University 2002 — 2006
Business Administration, Business Management and Marketing
Bob Jones University 2001 — 2002
Pre-Med, Medicine, Business
self employed 2011 - Present
Meriter Hospital August 2003 - September 2010
Focused Health Solutions October 2002 - August 2003
Crawford and Company March 2001 - September 2002
Skills
Case Management, Rehabilitation, Discharge Planning, Utilization Management, Healthcare, Claims, Nursing, Medicare, Disease Management, Case Managment, Medical/Surgical, Utilization Review, Patient Advocacy, Inpatient, Claim, Wellness, Cpr Certified
Education
Morton College 1967 — 1969
Nursing
Cosmopolitan School of Music, Chgo IL
Music Performance, General
Illinois Wesleyan University
Liberal Arts
Crawford and Company December 2002 - Present
Crawford & Company December 2002 - Present
Crawford & Company December 1998 - 2000
Skills
T-SQL, Microsoft SQL Server, VB.NET, Visual Basic, Software Development, SDLC, Java, IIS, Programming, Visual Studio, JavaScript, Agile Methodologies, C#, XML, Requirements Analysis, ASP.NET, Crystal Reports, Agile Project Management, Software Design, Integration, Web Services, SQL, Testing, ASP.NET MVC, .NET, Software Project..., Business Intelligence
Education
Univerzitet u Nišu 1992 — 1994
Univerisity Degree, Electrical Engineering
Univerzitet u Sarajevu 1988 — 1992
University Degree, Electrical Engineering
Liberty Mutual Insurance May 2014 - Present
Liberty Mutual Insurance Company April 2011 - May 2014
Crawford and Company July 2010 - May 2011
Liberty Mutual May 2009 - August 2009
Skills
Liability, Risk Management, Claims Management, Fraud, Casualty, Legal Liability, Personal Injury, Property & Casualty..., Insurance, Commercial Insurance, Claim
Education
Georgia Southern University - College of Business Administration 2006 — 2010
BBA, Finance/Risk Management, 3.4
Ford of Murfreesboro March 2013 - Present
Auto Body America March 2012 - Present
Autobody America March 2012 - January 2013
Consumers Insurance Inc. April 2011 - March 2012
Consumers Insurance April 2011 - March 2012
Consumers Insurance February 2011 - April 2011
Pride National/Jupiter Holdings January 2011 - March 2011
General Assurance Corporation September 2010 - January 2011
Crawford and Company April 2010 - September 2010
State Farm Insurance May 1998 - February 2010
Skills
Property & Casualty..., Evaluation, Negligence, Negotiation, Settlement, Fraud, Personal Injury, Licensed Insurance..., Critical Thinking, Risk Management, Estimating, Catastrophic Loss, Interviews, Evidence Collection, Litigation, Arbitration, Customer Service, Subrogation, Account Reconciliation, Cost Management, Liability Analysis, Policy Analysis, Communication, Claim Investigation, Property Claims, Claims Handling, Automobile, Automotive, Automotive Aftermarket, Automotive Repair, Customer Retention, Customer Satisfaction, Insurance, Inventory Management, Legal Liability, Liability, Management, Profit, Property Damage, Sales, Sales Management, Team Building, Training, Vehicles
Education
Aims Community College 1997 — 2000
University of Northern Colorado 1993 — 1999
English/Language Arts Teacher Education
Elementary & Middle School EducationAims Community College
General Studies
Insurance Institute of America
Associate, Claims
University of Northern Colorado
English Language Arts & Music
Crawford and Company February 2014 - Present
GMA Adjusters November 2012 - May 2013
Keenan and Associates 2005 - 2011
Crawford and Company February 2005 - June 2006
USI Rental Specialties May 2002 - November 2003
National American Insurance Company February 2000 - May 2002
Skills
Reinsurance, Underwriting, Claim, Commercial Lines, Liability, Workers Compensation, Commercial Insurance, Casualty, Property & Casualty..., Legal Liability, Insurance, Subrogation, Excess, Claims Management, Analysis, Casualty Insurance, General Insurance
Education
California State University-Chico 1976 — 1977
Master's Degree, Social Work
California State University-Chico 1972 — 1976
Bachelor of Arts (BA), Social Welfare and Corrections
RLI Insurance Company June 2015 - Present
XL Catlin June 2013 - June 2015
Catlin November 2011 - May 2013
Catlin August 2009 - November 2011
Insurance House January 2007 - August 2009
Crawford and Company June 2006 - December 2006
QBE North America 2005 - June 2006
QBE North America 2003 - 2005
Aon Risk Services 2000 - 2003
Crawford and Company 1998 - 2000
Skills
Business Analysis, Property & Casualty..., Reinsurance, Agile, SAP FS-RI, SAP BW, SAP Netweaver, SAP Authorisations, Requirements Gathering, User Stories, Sequence Diagrams, Use Case Analysis, Gap Analysis, Functional..., Production Support, SQL, Agile Methodologies, SAP R/3, Underwriting, Insurance, Management, Project Management, Software Documentation, Business Intelligence, Claim, Leadership, Risk Management, Workers Compensation, Process Improvement, Requirements Analysis, Access, Analysis, Databases, Quality Assurance, MS Project, Business Objects, Business Requirements, Testing, SDLC, Oracle, Financial Risk, SAP, Visio, Business Process..., Vendor Management, Business Process, Microsoft Project
Education
Georgia State University - J. Mack Robinson College of Business 1993 — 1995
MBA, Decision Sciences
Georgia Institute of Technology 1987 — 1992
B.S., Management
Loganville High School 1983 — 1987
Diploma, College-Prep
Elavon, Inc. March 2013 - Present
Crawford & Company February 2009 - March 2013
Crawford and Company February 2009 - January 2010
Skills
Journal Entries, Account Reconciliation, Month End Close, Cash Management, Financial Reporting, Microsoft Office, Sage, ERP Oracle, Oracle Discoverer, Accounts Receivable, Financial Statements, General Ledger, Invoicing, Access, Management, Accounting, Finance, Customer Service, Microsoft Excel, PowerPoint, Financial Analysis, Auditing, JD Edwards
Education
Georgia State University - J. Mack Robinson College of Business
Bachelor of Business Administration, Finance
(see "goals" below) October 2008 - Present
Opportunities Credit Union April 2007 - October 2008
NAMI-Vermont, Inc. September 1999 - November 2002
Rehabilitation Consultants, Inc. January 1997 - May 1999
Crawford and Company June 1992 - December 1996
State of Vermont October 1987 - June 1992
University of Vermont 1978 - 1979
Skills
Organizational..., Non-profits, Volunteer Management, Program Development, Fundraising, Community Outreach, Community Relations, Grants, Public Speaking, Event Planning, Non-profit..., Strategic Planning, Nonprofit Leadership, Grant Management, Board Relations, Legislative Affairs, Public Policy, Spokesperson
Education
University of Vermont 1978 — 1979
M.Ed., Social Service Adminstration and Counseling
Andover Newton Theological School 1972 — 1974
completed 2 of 3 yrs. toward M.Div, pre-ordination
Knox College 1968 — 1972
B.A., cum laude, History major; liberal arts
W.H. Taft High School 1964 — 1968
H.S. diploma, college prep
Felix - Intelligent Local Advertising April 2015 - Present
Academia Hebrea de Panama February 2014 - December 2014
United Nations Office on Drugs and Crime October 2013 - January 2014
United Nations Office on Drugs and Crime March 2013 - July 2013
The Carter Center August 2012 - December 2012
LIFT the Bronx September 2009 - December 2011
LIFT the Bronx January 2010 - December 2010
New York Life Insurance Company (employed by nextSource) May 2010 - August 2010
Crawford and Company June 2009 - August 2009
Skills
Research, Microsoft Office, Spanish, Social Media, Teamwork, Leadership, Community Outreach, Nonprofits, Event Planning, Public Speaking, Microsoft Word, Fundraising, PowerPoint, International Relations, Customer Service, Creative Problem Solving, Multicultural Education, Project Management, People-oriented, Client Services, Editing
Education
Fordham University 2008 — 2012
Bachelor of Arts (BA), International Political Economy, Spanish Studies
Facultad Latinoamericana de Ciencias Sociales and Pontificia Universidad Católica Argentina 2011 — 2011
Study Abroad, Spanish and Latin American Studies
North Gwinnett High School 2004 — 2008
Michigan Insurance Company April 2012 - Present
Crawford and Company May 2004 - May 2012
Western Michigan University August 2001 - August 2003
Western Michigan University July 2001 - August 2002
Skills
Insurance, Customer Service, Supervisory Skills, Problem Solving, Claim, Property & Casualty..., Microsoft Office, Team Leadership, Microsoft Excel, Casualty, Construction, Commercial Lines
Education
Cornerstone University 2011 — 2012
BS, Business Management, General
State Fair Community College 1997 — 1999
AAS, General
Crawford & Company 2009 - 2012
Crawford and Company February 2009 - December 2011
Asian American Industrial Alliance AAIA May 2009 - December 2010
Thediapercake.com November 2003 - June 2008
Skills
Customer Service, Manufacturing, Sales, Purchasing, Human Resources, Account Management
Education
College of Lake County
Communications
Wilmot Union High School
High School Diploma
Crawford and company February 2006 - March 2012
Georgia Knee and Sports Medicine January 2004 - February 2006
Essex County Jail January 2002 - March 2003
Skills
Payroll
Education
Georgia Perimeter College 2012 — 2013
Middle Georgia State University
World Outreach Medical Institute
Keller Williams Realty Atlanta Partners September 2006 - Present
Rochelle Daniels Enterprises Inc. March 2003 - September 2006
Crawford and Company 1983 - 1987
Skills
Negotiation, Buyer Representation, Sellers, Short Sales, First Time Home Buyers, Foreclosures, Investors, Preforeclosures, Real Estate, Listings, New Home Sales, Single Family Homes, Buyers, Income Properties, Investment Properties, National Association of..., Selling, Move Up Buyers, Real Estate Transactions, SFR, Seller Representation, REO, Relocation, Condos, Residential Homes, Property, New Homes, HUD, Referrals, Townhomes, Real Property, Luxury, Relocation Buyers, Seniors, Rentals, Listing Homes, Real Estate Investor, FHA, CDPE, Leases, Agents, Buyer's Agent, Corporate Relocation, First Time Home Sellers, Existing Home Sales, HUD Foreclosures, Assisting First Time..., Resales, Open Houses, Vacant Land Sales
Education
Georgia State University
M.Ed., Counseling and Psychological Services
Allstate Roofing Experts Okc February 2011 - Present
Robbins Roofing November 2007 - March 2011
The Hartford 1992 - 2007
Crawford and Company September 1990 - October 1993
Skills
Claims Expert, Roofing Consultant, expert, Green Roofs, Roofing, Insurance Claims, Adjusting, Professional Services, Building Maintenance, Commercial Roofing, Residential Buildings, Just a good Guy!, Dad of 3, Roofers, Roofs, Residential Roofing, Claim, Residential Homes, Insurance, Adjustments, Negotiation, Construction, Sales, Budgets, Management, Renovation, Restoration, Pricing, Marketing, Contract Negotiation, Materials, Water Damage, Contractors, Customer Satisfaction, Building Materials, Process Scheduler, Mold Remediation, Waterproofing, Flat Roofing, Metal Roofing, Customer Service, Team Building, Sales Management, New Business Development, Strategic Planning, Marketing Strategy, Project Management, Leadership
Education
College of Business 1987 — 1990
BBA, Communications
Putnam city West 1983 — 1985
HS diploma, General
Dicks Sporting Goods October 2010 - Present
Experient Claims Consulting January 2011 - March 2013
Crawford and Company May 2008 - July 2010
Crawford and Company December 2004 - May 2008
Crawford & Company September 1992 - December 2004
Skills
Claim Investigation, Customer Service, Product Liability, Workers Compensation, Liability, Casualty, Sales, Transportation, Risk Management, Claim, Insurance, Property & Casualty..., Liability Analysis, Claims Management, Casualty Claims, General Insurance, Litigation Management, Commercial Insurance, Legal Liability, Account Management, Professional Liability, Commercial Lines, Subrogation, Underwriting, Negotiation, Property Damage, Health Insurance, Brokers, Casualty Insurance, Accounting, Marketing Strategy
Education
Ball State University - College of Business 1966 — 1970
B.S., Psychology, Business
Aon Risk Solutions October 2014 - Present
Marsh Risk Consulting 2002 - October 2014
Ohio Casualty 1999 - 2002
Crawford and Company 1994 - 2000
Skills
Workers Compensation, Claims Management, Legal Liability, Claim, Insurance, Liability, Property & Casualty..., Casualty, Commercial Insurance, Underwriting, Liability Analysis, Professional Liability, Risk Management, General Insurance, Employment Practices...
Education
Xavier University - Williams College of Business 1998 — 2002
MBA, Finance
Bemidji State University 1986 — 1990
BS, Finance
UCB Pharma April 2011 - Present
Abbott Laboratories January 2003 - March 2011
Abbott Laboratories January 2002 - January 2003
Abbott Laboratories August 2001 - January 2002
Abbott Laboratories April 1999 - August 2001
Abbott Laboratories January 1998 - April 1999
Abbott Laboratories May 1996 - January 1998
Crawford & Company October 1992 - May 1996
Crawford and Company October 1992 - April 1994
Skills
Cardiology, Neurology, Urology, Pharmaceutical Industry, Account Management, New Business Development, Leadership, Pharmaceutical Sales, Selling Skills, Coaching, Hospital Sales, Sales Effectiveness, Leadership Development, Managed Care, Business Analysis, Hypertension, Key Account Management, Infection, Antibacterial
Education
Indiana University of Pennsylvania 1988 — 1992
Bachelor of Science, Management & Marketing
Etienne M. Font 2005 - Present
Knox County Schools/Carter High School and West High School August 2013 - May 2015
Crawford & Company November 2012 - December 2014
PIEA, LLC 2005 - December 2011
United States Army Reserve-174th LSO JAG September 2002 - December 2006
Decon Environmental & Engineering March 2004 - September 2005
Crawford and Company July 1991 - March 2004
Skills
Mediation, Claims, Dispute Resolution, Property & Casualty..., Expert Witness, Supervisory Skills, Claim, Claims Management, Insurance, Property Damage, Claim Investigation, Policy, Liability, Litigation, Training, Litigation Management, Subrogation, Commercial Insurance
Education
Nova Southeastern University Shepard Broad College of Law 1998 — 2001
JD, Law
Insurance Institute of America, Correspondence 1994 — 1995
Associate, Claims
Bentley University 1987 — 1990
BS, Management
Boston University 1987 — 1990
Palmer School 1985 — 1987
Crawford & Company October 2010 - Present
Crawford & Company January 2010 - October 2010
Crawford and Company November 2007 - January 2010
Macys Systems Technology October 2005 - November 2007
DeVry University August 2004 - December 2006
Keane Inc August 1998 - October 2005
Datamatics Consultants Incorporated May 1997 - August 1998
Wipro Systems December 1995 - May 1997
Skills
Analytics, Mobile Devices, Team Leadership, Data Warehousing, Business Intelligence, Business Analysis, SDLC, Data Modeling, Requirements Analysis, ETL, DB2, Microsoft SQL Server, Integration, Agile Methodologies, Oracle, Database Design, Software Project..., SQL, Vendor Management, Requirements Gathering, Visio, XML, Software Development, Process Improvement, Management, Scrum, Program Management, Databases, Software Documentation, IT Strategy, Leadership, SharePoint, Enterprise Architecture, Data Visualization, Predictive Analytics, Business Process, PMP, Solution Architecture, IT Management, Cognos, Outsourcing, PMO, Project Portfolio...
Education
Kennesaw State University 1999 — 2001
MS, Information Systems
Bangalore University 1992 — 1995
BS, Computer Science
Consultant February 2013 - Present
StaffChex Management Group, Inc. April 2007 - February 2013
Consulting Assignments May 2004 - March 2007
Los Angeles Unified School District July 2003 - May 2004
AccentCare 2000 - 2003
Broadway Stores, Inc. 1994 - 1996
Crawford and Company 1990 - 1993
Skills
Strategic Planning, Risk Management, Workers Compensation, Claims Management, Unemployment Claims, Due Diligence, Risk Management..., Safety, Safety Management..., OSHA, Litigation Management, Budget Process, Alternative Risk, Return to Work Programs, Medical Case Management, Risk Management Plans, Human Resources, Training, Organizational Needs..., Property & Casualty..., Problem Solving, Business Process Design, Self-insured, Insurance, Financial Risk, Management, Mergers & Acquisitions, Employee Benefits, Claim Investigation, Self-insurance, Commercial Insurance, Liability, Claim, Brokers, Analysis, Leadership, Legal Liability
Education
American University 1985 — 1989
B.A.
University of California, Irvine 1997 — 2000
Certificate Program
B. Sharp Labs, LLC February 2007 - Present
Drake Software March 2014 - September 2015
Manheim Auto Auctions February 2013 - May 2013
Coca-Cola Refreshments 2012 - 2012
Networking Events 1990 - 2012
QBE FIRST June 2011 - August 2011
Crawford & Co. / Broadspire July 2009 - April 2010
Nalco August 2008 - October 2008
Cox Communications 2006 - 2008
Crawford and Company November 2000 - June 2006
Skills
Testing, SDLC, User Acceptance Testing, Manual Testing, Quality Center, Creativity, Agile Methodologies, User Experience, Building Connections, Thinking Outside The Box, Data Driven Testing, Test Data, Test Planning, Test Management, Regression Testing, System Testing, Training Facilitation, Integration, Requirements Analysis, Test Cases, Software Documentation, Web Services, Analysis, Requirements Gathering, Test Automation, Oracle, Business Process, Software Development, Databases, Web Applications, SharePoint, Software Project..., HP Quality Center
Education
Georgia State University 1993 — 1998
Bachelor of Science, Mathematics
Georgia Institute of Technology 1991 — 1993
Jeff Justice Comedy Class
Peachtree Yoga
Registered Yoga Teacher (RYT-200)
Phoenix Rising Yoga Therapy
Yoga Therapy
Undisclosed- December 2012 - Present
United Education Institute March 2010 - September 2012
Dr. Charles David Knox DDS PA February 2007 - November 2009
CRAWFORD AND COMPANY January 2004 - January 2007
Travel Solution LLC January 1999 - January 2004
WORLD TRAVEL PARTNERS January 1993 - January 1999
Education
Centura College
Associate of Applied Science, Paralegal Law
Centura College-Virginia Beach
Associate of Science (A.S.), Paralegal Law
Fort Valley State University
Phillips Business College
Business Office Administration Diploma, Business Administration
University of Phoenix
Bachelor of Business Administration (BBA), Non-Profit/Public/Organizational Management
University of Phoenix
Bachelor, Science
Michaels Stores, Inc. October 2013 - Present
DFW International Airport October 2011 - October 2013
Gallagher Benefit Services August 2009 - October 2011
Crawford and Company December 2005 - July 2009
Crawford and Company August 2006 - January 2008
Crawford and Company December 2005 - August 2006
Arkansas CMI/ Walmart January 2005 - December 2005
RiverStone Claims Management 2003 - 2005
Southwest Gurantee Trust Company March 2001 - September 2002
Cathedral of Hope Business Network 2001 - 2002
Skills
Insurance, Microsoft Office, Microsoft Excel, Microsoft Powerpoint, Microsoft Word, Presentations, Presentation Development, Public Speaking, Legal Writing, Legal Contract Review, Commercial Insurance, Property & Casualty..., Automobile Liability, general liability..., Commercial Lines..., Commercial Lines, Third Party Vendor..., third party..., Client Service..., Insurance Certificate..., ROCIP, OCIP, Catastrophic Loss, Negotiation, Claims Investigations, Catastrophic Loss..., Claims Management, Litigation Management, Professional Liability, Program Management, General Insurance, Financial Analysis, PowerPoint, Claim Investigation, TPA, Management, Legal Liability, Settlement, Subrogation, Reinsurance, Liability, Excess, Risk Management, Casualty, Underwriting, Accident, Analysis, Property Damage, Public Liability, Litigation
Education
Brookhaven Community College 2002 — 2008
Ceramic Art
University of Phoenix 2002 — 2005
BSB/M, Business Management
University of Phoenix-Dallas 2002 — 2005
Bachelor of Science, BSBM
Woodlawn HIgh School 1972 — 1976
Louisiana Association of Self Insureds
CMSP
ARM
SafServe Certified
Crawford and Company Programmer AnalystJacksonville Electric AuthoritySeptember 1996 - March 1998
Skills
Software Development, C#, Microsoft SQL Server, Process Improvement, Requirements Analysis, SQL
Education
Florida State University 1991 — 1996
Bachelor of Science, Industrial Engineering
Constellation Brands February 2011 - Present
Insurance Relief January 2010 - February 2011
Cancer Care Associates, Fresno Ca March 2009 - December 2009
Kaiser Permanente October 2007 - July 2008
Crawford and Company January 2004 - December 2004
Aetna December 2002 - January 2004
Bank of America October 2000 - December 2002
Pacific Bell Wireless August 1998 - October 2000
Skills
Accounts Receivable, Invoicing, Payroll, Outlook, Office Management, Data Entry, Training, Administration, Accounts Payable, Time Management, Telephone Skills, Administrative...
Education
Fresno City College 1991 — 1993
none, pre nursing
Madera High School 1987 — 1991
Fresno City College Nursing
Madera Adult School
Crawford and Company June 1984 - Present
Toronto Crime Stoppers 1994 - 2004
Skills
Insurance, Claims Management, General Insurance, Claim, Liability, Legal Liability, Property & Casualty..., Liability Analysis, Umbrella Insurance, Casualty, Workers Compensation, Health Insurance, Reinsurance, Commercial Lines, Professional Liability, Financial Risk, Personal Injury, Commercial Insurance, Disability Insurance, Risk Management, Brokers, Homeowners, Property Claims, D&O, Claim Investigation, Property Damage, Subrogation, Employment Practices..., Accident, Underwriting, Insurance Brokerage, Excess, Litigation Management, Indemnity, Captives, Claims Handling, Insurance Law, Adjustments
Education
George Brown College 1980 — 1982
AIIC (CIP)
University of Toronto - Woodsworth College
Crawford and company 2014 - Present
unemployed and seeking work March 2004 - Present
Mellon Certified Restoration March 2004 - January 2013
Skills
Construction Management, Insurance, Claim, Construction, Property, Contractors, Water Damage, Residential Homes, Renovation, Claims Management, Property Damage, Restoration, Customer Service
Education
Art Institute of Philadelphia 1990 — 1992
associates, art
QEP Resources, Inc October 2011 - Present
QEP Resources 2011 - 2015
Regis Learning Solutions April 2011 - October 2011
Regis Learning Solutions March 2010 - April 2011
Crawford and Company August 2007 - March 2010
Olimpio Financial Group February 2006 - August 2007
Skills
Training, Employee Relations, Leadership Development, Leadership, Team Building, Human Resources, Performance Management, Workshop Facilitation, Program Management, Strategic Planning, Management, Project Management, Process Improvement, Public Speaking, Coaching, Event Planning, Customer Service, Onboarding, Recruiting, Talent Management
Education
The University of Texas at Dallas 2002 — 2005
BA, Arts & Performance
Colorado Mountain College 1989 — 1991
AA, Liberal Arts
Steamboat Springs
Celtic Testing Experts, Inc. September 2005 - Present
Celtic Testing, Ltd October 2013 - Present
Keane/Crawford and Company 1997 - 2005
Keane, Inc. 1997 - 2005
Crawford and Company 1997 - 2005
Skills
Business Analysis, Integration, SDLC, Requirements Analysis, Quality Center, Agile Methodologies, Quality Assurance, Testing, Software Project..., System Testing, Test Planning, Process Improvement, Scrum, Software Quality..., Test Management, Manual Testing, User Acceptance Testing, Requirements Gathering, MS Project, Agile Project Management, SQL, Business Intelligence, Business Requirements, Business Process, PMP, Visio, SharePoint, CMMI, Software Documentation, PMO, Software Development, Project Portfolio..., Governance, IT Strategy, Program Management, Enterprise Architecture, IT Management, SOA, Business Process...
Education
Georgia Southern University - College of Business Administration 1992 — 1996
Bachelor of Business Administration (BBA), Information Technology
St. Mary's DS 1986 — 1991
High School, Leaving Certificate
Crawford and Company August 2001 - December 2007
Crawford and Company July 2000 - August 2001
Crawford and Company January 1999 - July 2000
Education
Georgia Perimeter College 2004 — 2005
English
Manulife January 2015 - Present
Sleeman Center August 2010 - Present
Manulife Financial June 2013 - January 2015
Manulife Financial September 2012 - June 2013
Research In Motion March 2011 - August 2012
Crawford and Company March 2008 - March 2011
Crawford & Company April 2010 - September 2010
Brick Brewing Company March 2006 - March 2008
Brick Brewing Co January 2003 - March 2006
Skills
Communication, Event Planning, Event Management, Project Coordination, Hospitality Suites, Bartending, Leadership, Building Relationships, Team Building, Organization &..., Outstanding time..., Multi Tasking, Problem Solving, Proposal Writing, Project Management, Marketing, Customer Service, Time Management, Management
Education
Conestoga College 2009 — 2014
Post Grad
Wilfrid Laurier University 2001 — 2006
BA
KCI
JME Claims LLC April 2014 - Present
Crawford and Company June 2013 - April 2014
Sedgwick September 2011 - May 2013
Gallagher Bassett 2010 - 2011
SCF Arizona 2004 - 2010
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Research, Windows, Outlook, Photoshop, Teaching, HTML, Public Speaking, Budgets, Strategic Planning, Claim, Claims Management, Workers Compensation, Claim Investigation, Litigation Management, Property, Workers' Compensation..., Claims Resolution, Claims Handling, Team Building, Underwriting, Liability, Casualty, Insurance, Casualty Insurance
Education
University of Phoenix 2009 — 2014
Master's degree, Business Administration and Management, General
Arizona State University 2000 — 2005
Bachelor of Science (B.S.), Business Administration and Management, General
Sawyer Disability Management Services May 2009 - Present
Crawford & Company January 2006 - April 2009
Crawford and Company October 2002 - December 2005
Crawford and Company September 1983 - October 2002
Crawford and Company May 1982 - August 1983
Crawford and Company June 1981 - April 1982
NC Division Vocational Rehabilitation September 1977 - April 1981
Skills
Vocational..., Managed Care, Workers Compensation, Case Managment, Disability Management, Commercial Insurance, Management, Insurance, Case Management, Training, Healthcare, Human Resources, Claims Management, Disability Insurance, Leadership, Claim, Rehabilitation, Liability, Employee Benefits, Medicare, Casualty
Education
Appalachian State University 1976 — 1977
MA, Counselor education and Research
East Carolina University 1970 — 1974
BS, Social Work
Walter Williams High School 1967 — 1970
Diploma
MSW Adjustment Group, Inc. December 1995 - Present
Crawford and Company 1994 - 1995
GAB Robins 1989 - 1994
Skills
Insurance, Claims, Property & Casualty..., Subrogation, Claims Management, Property Damage, Commercial Insurance, General Insurance, Claim, Legal Liability, Liability, Risk Assessment, Water Damage, Adjustments, Investigation, Litigation, Commercial Lines, Liability Analysis, Claim Investigation
Education
Gettysburg College 1985 — 1989
BA, Business Management
Advanced Fraud Solutions January 2012 - Present
Coder Foundry December 2013 - Present
Advanced Fraud Solutions August 2007 - May 2012
Inmar May 2000 - July 2007
Crawford and Company February 1995 - January 2000
Skills
Leadership, Management, Marketing, Executive Management, Strategy, Start-ups, Sales, CRM, Salesforce.com, Sales Management, Risk Management, Lead Generation, Financial Services, Direct Sales, Integration, Cross-functional Team..., Product Management, Thought Leadership, Strategic Alliances, Entrepreneurship, Competitive Analysis, Team Building, Business Development, Marketing Strategy, Product Development, Financial Risk..., IT Strategy, Strategic Planning
Education
University of North Carolina at Greensboro 1998 — 2000
MBA, Marketing
Elon University
Bachelor of Science (BS), Public Administration
Ventiv Technology August 2013 - Present
Aon eSolutions October 2012 - August 2013
Aon eSolutions March 2008 - October 2012
Crawford and Company October 2006 - March 2008
Broadspire Services, Inc. June 1998 - October 2006
Recorded Books October 1996 - June 1998
Skills
Requirements Gathering, Business Analysis, SQL, Microsoft SQL Server, Requirements Analysis, SDLC, Visio, Crystal Reports, Program Management, .NET, Testing, Security, Agile Methodologies, Software Project..., Project Management, SharePoint, Software Documentation, Business Intelligence, Oracle, Software Development, Integration, Data Warehousing, PMP, Process Improvement, Vendor Management
Education
Computer Learning Center 1995 — 1996
Yes, Computer Programming
College of Southern Maryland 1988 — 1992
General Studies
McDonough High School 1983 — 1987
Diploma, Honors
Liberty Mutual February 2006 - Present
Unisource Administrators 2004 - 2007
GAB Robins NA 2001 - 2004
GAB Robins North America Inc. 2001 - 2004
ManagedComp 1995 - 2001
Crawford and Company 1988 - 1995
Skills
Insurance, Claims Management, Casualty, Property & Casualty..., Liability, Claim, Umbrella Insurance, Commercial Lines, Workers Compensation, Underwriting, Risk Management, Captives, Commercial Insurance, General Insurance, Professional Liability, Legal Liability, Liability Analysis, Reinsurance, Brokers, Employment Practices..., Excess, Health Insurance, Disability Insurance, Inland Marine, Casualty Insurance
Education
University of Pennsylvania 1995 — 1996
Wharton School of Insurance Executive Education, Insurance
University of South Carolina-Columbia 1971 — 1975
M.Ed
Armstrong State University 1966 — 1970
BA, Political Science
Weichert Realtors Quality Homes January 2010 - Present
AVIVA LIFE & ANNUITY COMPANY January 2007 - November 2008
Crawford & Company January 1999 - November 2007
CRAWFORD AND COMPANY January 1998 - January 2007
FIRST DATA CORPORATIN January 1995 - January 1997
Skills
Customer Service, Investment Properties, Sales, Residential Homes, Single Family Homes, Short Sales, Process Improvement, New Home Sales, Investors, Sellers, Relocation, Buyer Representation, First Time Home Buyers, Foreclosures, Team Building, Microsoft Office, Real Estate Transactions, Condos, Listings, REO
Education
Hofstra University 1977 — 1981
Abigail Morgan Austin Publishing Company PresidentCornerstone Claim ServicesJanuary 2001 - Present
Crawford and Company October 2005 - March 2007
Education
Cornerstone University 1974 — 1975
Bible
Fox Translation Service May 2014 - Present
SisterCare WNC April 2014 - Present
Cavalier Medical Management, llc November 2013 - Present
Trout Insurance August 2013 - Present
Mollie Kallen Case Management June 2012 - April 2013
Quinlan Medical Management January 2006 - May 2012
Crawford and Company January 2001 - January 2006
Associated Uniform Rental, Inc. June 1984 - January 1997
Skills
Executive Level..., Virtual Assistance, Excellent writing and..., Outstanding skills in..., Proficient in MicroSoft..., Medical Transcription, Medical Terminology, Corporate Event Planning, Trade Show Support, QuickBooks, Software Documentation, Event Planning, Healthcare, Trade Show Graphics, Administrative..., Managed Care, Management, Claim, Medical Billing, Human Resources, Insurance, Payroll, Invoicing, Online Research, WiX, Entrepreneurship, Office Management, Office Administration, Constant Contact, Outlook, Time Management, Website Development, Project Coordination, Workers Compensation, Health Insurance, Customer Service, Marketing, Administrative...
Education
Daytona State College
A.S, Office Management/Medical Transcription
Valencia Community College
Technical Certificate, Office Support
Winter Park Tech
Corporate & Community Training Certificate QuickBooks Accountant Edition 2008
EXPEDITORS INTERNATIONAL OF WASHINGTON INC October 2008 - Present
Washington Mutual December 2002 - May 2008
Self-Employed March 2000 - November 2002
Risk Sciences Group July 1989 - February 2000
Crawford and Company November 1982 - June 1989
Skills
Visio, Customer Service, SharePoint, Software Documentation, PowerPoint, Finance, Microsoft SQL Server, Sales, XML, Access, Microsoft Excel, Outlook, DBVisualizer, SpecBuilder, IBM DB2, MS OneNote, EDI ANSI X12, RosettaNet, EDIFACT, Flat Files, DB2, Management, Data Analysis, SQL, Testing, Project Management, Process Improvement, Analysis, Integration
Education
Bellevue College 2008 — 2009
Certificate, Technical Writing
Strategy Computing 2004 — 2005
Certificate, mcsd.net
Southern Adventist University 1978 — 1980
Computer Science / Journalism
Internal Revenue Service September 2008 - Present
Small Business Services October 2007 - Present
Allstate Insurance Company December 2005 - December 2006
Crawford and Company June 2005 - August 2005
Skills
Income Tax, Small Business, Tax Law, Tax Accounting, Accounting, Auditing, Financial Analysis, Internal Controls, QuickBooks, Finance, Cost Accounting
Education
Keller Graduate School of Mgmt
Master's Degree, Accounting and Finance Mgmt
Albany State University
Bachelor's Degree, Accounting
Crawford and Company 2004 - 2010
Skills
Umbrella Insurance, PowerPoint, Property & Casualty..., Corporate Law, Legal Research, Family Law, Litigation Management, Legal Writing, Courts, Claim, Bankruptcy, Appeals, Product Liability, Workers Compensation
Education
American Institute for Chartered Property and Casualty Underwriters 2008 — 2010
CPCU, Insurance
Faulkner University-Jones School of Law 2008 — 2010
Juris Doctor, Law
Certified Financial Planner Board of Standards 2003 — 2005
CFP, Financial Services
University of Phoenix 2003 — 2005
MBA, Accounting
Georgia State University 1999 — 2001
BBA, Finance and Marketing
Benedictine Military School
Walgreens October 2012 - Present
Lake County April 2008 - October 2012
Central Aquatics June 2007 - February 2008
ClaimsCo International, Inc June 2004 - June 2007
Crawford and Company June 2003 - May 2004
ClaimsCo International, Inc December 2000 - April 2003
Skills
Workers Compensation, Insurance, Claim, Liability, Property & Casualty..., Legal Liability, Risk Management, Litigation Management, Professional Liability, Brokers, Analysis, Policy, Enterprise Risk..., Government, Casualty, Claim Investigation, General Liability, General Insurance, Risk Assessment, Investigation, Insurance Claims, Mediation, Litigation, Subrogation, Fraud, Commercial Insurance, Property Damage, Financial Risk, Reinsurance, Process Improvement, Contract Management, Claims, Commercial Lines, Risk Financing, Long Term Care, Claims Resolution, Liability Analysis, Workers' Compensation..., Claims Handling, Excess, Umbrella Insurance, Employment Practices..., Property Claims, Inland Marine, Product Liability, Claims Management, Casualty Insurance, Customer Service
Education
Cardinal Stritch University 2012 — 2015
Master of Business Administration (M.B.A.)
Western Illinois University 1995 — 1999
Bachelor's Degree
Broadspire September 2015 - Present
Crawford & Company September 2003 - Present
Crawford and Company January 2009 - June 2011
Broadspire, a Crawford Company September 2003 - January 2009
Medmarc Casualty Insurance April 2003 - September 2003
American Country Insurance January 2001 - April 2003
Skills
Product Liability, Injury, Premises Liability, Liability, General Liability, Account Management, Team Building, Sales, Property Damage, Workers Compensation, Professional Liability, Litigation Management, Claim Investigation, Workers' Compensation..., Automobile Liability, Liability Analysis, Subrogation, Investigation, Property Claims, Claims Investigations, Claim, Claims Handling, Insurance, Legal Liability, Public Liability, Claims Management, Commercial Insurance, Property & Casualty..., General Insurance, Casualty Insurance
Education
AICPCU/IAA 2013 — 2013
Property Technical Certificate, I and II, Claims, Passing
AICPCU/IAA 2002 — 2006
Designation, Claims
Illinois State University 1996 — 2001
Bachelor of Arts, Criminal Justice Sciences
State Farm August 2014 - Present
State Farm December 2013 - May 2014
Crawford and Company July 2013 - October 2013
Zakheim and Lavrar January 2013 - July 2013
Teavana January 2012 - January 2013
Citi August 2010 - January 2012
Limited Too November 2004 - July 2009
Skills
Customer Service, Collections, Claims Handling, Retail, Visual Merchandising, Loss Prevention, Loss Mitigation, Sales, Team Leadership
Education
Georgia State University
The Best IRS June 2014 - Present
Hereford Insurance Company August 2011 - June 2014
Dynamic Claim Services August 2010 - July 2011
Gallagher Basset September 2008 - May 2010
Sedgwick CMS April 2006 - December 2007
Utica National Insurance Company May 2005 - April 2006
Crawford and Company March 2004 - May 2005
Skills
Workers Compensation, Subrogation, Claim, Claims Management, Liability, Legal Liability, Litigation Management, Casualty, Claim Investigation, Liability Analysis, Property & Casualty..., Insurance, Commercial Insurance, Professional Liability, Claims Handling, Property Damage, Commercial Lines, Workers' Compensation..., General Insurance, Claims Resolution, Risk Management, Product Liability, Fraud, Employment Practices..., Inland Marine, Disability Management, Health Insurance, Underwriting, Litigation, CPCU, Brokers, Medical Malpractice, Medicare, Insurance Law, Personal Injury, Settlement, Public Liability, Accident, Umbrella Insurance, Adjustments, Reinsurance, Employee Benefits, Managed Care, D&O, Indemnity, Disability Insurance, Investigation, Excess, Financial Risk, Property Claims
Education
Briarcliffe College 2001 — 2004
BBA, Business Management
Briarcliffe College 2001 — 2004
Bachelors, Business Administration; Business Management
Briarcliffe College 2001 — 2003
Associates, Law
CPR Insurance Group (CPR) September 2014 - Present
Crawford & Company February 2014 - August 2014
Crawford and Company September 2009 - February 2014
Crawford & Company February 2007 - September 2009
Travelers Insurance 2005 - 2007
Skills
PowerPoint, Excel, Negotiation, Salesforce.com, Windows, Lotus, Access, Insurance, Lotus Notes, Word, New Business Development, Budgeting, Account Management, Team Building, Customer Service, Proposal Writing, Microsoft Word, Marketing, Microsoft Excel, Budgets, Process Improvement, Leadership, Management, Project Management, Analysis, Business Analysis, Business Development, Business Strategy, Claim, Claims Management, Commercial Lines, Contract Negotiation, Property & Casualty..., Strategic Planning, Legal Liability, General Insurance, Integration, Employee Benefits, Risk Management, Casualty, MS Project, Commercial Insurance, Customer Satisfaction, Underwriting, Program Management, Workers Compensation, Casualty Insurance
Education
Howard University 1994 — 1998
Finance, International Business
Axiall Corporation April 2015 - Present
Thyssenkrupp IT- North America November 2013 - April 2015
ThyssenKrupp IT - North America September 2011 - November 2013
Crawford and Company April 2003 - August 2011
Industrial Distribution Group October 2000 - October 2002
The Allen Morris Company December 1991 - October 2000
Skills
VMware, Active Directory, Servers, Disaster Recovery, Data Center, Enterprise Architecture, Linux, SCCM, SharePoint, Windows Server, Virtualization, Citrix, IT Management
Education
Florida State University - College of Business 1989 — 1991
Bachelor of Science, Finance
Miami Dade College 1985 — 1987
AA, Finance
GENEX Services, LLC November 2014 - Present
Pinnacol Assurance July 2005 - April 2014
Travelers March 2004 - June 2005
Crawford and Company May 1997 - July 1999
Skills
Certified Case Manager, Health Insurance, Workers Compensation, Case Managment, Nursing, Utilization Management, Healthcare, Hospitals, EMR, Claim, Utilization Review, Medical Case Management, Healthcare Management, Patient Advocacy, Registered Nurses, Medicare, Nursing Education, Managed Care, Patient Education, Critical Care, HEDIS, Case Management
Education
Grand Canyon University 2009 — 2011
BSN, Nursing
Front Range Community College 1982 — 1985
AD, Nursing
FlashBanc, LLC June 2015 - Present
Saint Augustine Ministries November 2014 - Present
Battle Ground Academy June 2013 - October 2014
Delek US Holdings / MAPCO Express 2013 - 2014
CorVel Corporation 2011 - 2013
Crawford and Company 2009 - 2011
University of Phoenix 2007 - 2008
Liberty Mutual Insurance 2006 - 2007
Northwestern Mutual 2005 - 2006
Laven Insurance Agency 2003 - 2005
Skills
Workers Compensation, Insurance, Claims Management, Property & Casualty..., Claim, Case Managment, Risk Management, Claim Investigation, Health Insurance, Disability Management, Commercial Insurance, Healthcare, Call Centers, Litigation, Legal Liability, Casualty, Subrogation, Liability, Workers' Compensation..., Litigation Management, Case Management, Claims Handling, Claims Resolution, Liability Analysis, Casualty Insurance
Education
Bethel College 2000 — 2003
B.S., Organizational Management
Butler University 1992 — 1994
Business Studies in Accounting
Li 2013 - Present
Lifechanging Counseling 2003 - 2013
Prince William County Community Services Board 2003 - 2003
Crawford and Company 2002 - 2003
National Counseling Group 2000 - 2002
US Department of Energy 1988 - 1995
Skills
Stress Management, Adolescents, Young Adults, Time Management, Purpose, Mental Health, Counseling Psychology, Psychotherapy, Psychology
Education
Dallas Theological Seminary 1995 — 1998
MA, Biblical Counseling
University of Illinois at Urbana-Champaign 1984 — 1988
BS, General Engineering
Risk Sciences Group, Inc. June 2014 - Present
Accenture Technology Solutions November 2010 - April 2014
Crawford and Company July 2009 - November 2010
Allstate Financial Services, LLC May 2000 - April 2009
Allstate Insurance May 2004 - May 2005
Allstate Insurance May 2000 - May 2004
Skills
Requirements Gathering, Process Improvement, Change Management, Project Management, Program Management, Knowledge Management, Documentations, Business Development, Negotiation, Sales Operations, Executive Support, Insurance, Business Analysis, SDLC, Sales Analysis, Business Requirements, CPCU, Vendor Management, Requirements Analysis, Business Process..., Software Documentation, Strategy, PMO, SharePoint, Analytics, Cross-functional Team..., MS Project, Analysis, Leadership, Visio, Risk Management, Management, Business Process, Testing, Business Process Design, Training, Access, SAP, Salesforce.com, Product Management, Business Intelligence, CRM, Integration, Data Warehousing, Agile Methodologies, User Acceptance Testing, IT Strategy, Call Centers
Education
DePaul University 2002 — 2007
BA, Insurance and Risk Management
Catherine College 1989 — 1992
Vocational, Office Management minor in Accounting
McLarens August 2015 - Present
Crawford and Company February 2009 - August 2015
Royal and Sunalliance Insurance Agency, Inc. (RSA) January 2007 - February 2009
Insurance Services Office PCS May 2005 - January 2007
Crawford and Company September 2001 - May 2005
State Farm Insurance 1990 - 2001
Skills
Adjusting, Claims Management, Commercial Lines, Claims, Casualty, General Liability, Claim, Legal Liability, Adjustments, Subrogation, Mold Remediation, Risk Management, Product Liability, Commercial Insurance, Inland Marine, General Insurance, Property Damage, Professional Liability, Property Claims, Insurance, Property & Casualty..., Claim Investigation, Claims Handling, Reinsurance, Liability Analysis, Litigation Management, Xactimate, Claims Resolution, Liability, Workers Compensation, Excess, D&O, CPCU, Insurance Law, Brokers, Employment Practices..., Underwriting, Accident, Loss Adjusting, Homeowners, Claims Investigations, Captives, Umbrella Insurance, Adjusters, Large Loss, Water Damage, Business Interruption, Insurance Adjusting, Insurance Brokerage, Lease Administration
Education
Florida Atlantic University 1983 — 1988
BA, Business Administration
Crawford & Company 2006 - Present
Crawford & Company 1998 - 2006
Crawford and Company 1997 - 1998
Crawford and Company 1986 - 1996
Management Science America 1981 - 1986
Comupter Management Inc. 1978 - 1981
Skills
Management, Vendor Management, Data Center, IT Strategy, Strategic Planning, Process Improvement, Leadership, Budgets, SDLC, Business Intelligence, Business Analysis
Education
Georgia State University 1976 — 1981
B.B.A, Business Administration
Metlife May 2006 - Present
Crawford and Company July 2005 - May 2006
Wireless Retail / SC Kiosks 2001 - 2005
Skills
Software Project..., Visio, Vendor Management, User Acceptance Testing, Systems Analysis, Software Development, SharePoint, SQL, SDLC, Requirements Gathering, Requirements Analysis, Process Improvement, PMP, Data Warehousing, Data Analysis, DB2, Business Process..., Business Analysis, Agile Methodologies, Business Process
Education
Georgia State University - J. Mack Robinson College of Business 2001 — 2005
Double Major, Information Systems and Business Management
Pen to Page Writing Services July 2003 - Present
Hip Homeschool Moms January 2011 - July 2013
The Old Schoolhouse Magazine, LLC April 2010 - December 2011
Avon Cosmetics February 2001 - July 2005
Crawford and Company July 1998 - August 1998
Skills
Nutrition, Green Living, Natural Health, Elementary Education, Newsletters, HTML, Graphic Design, Homeschooling, Marketing Communications, Writing, Editing, Image Editing, Proofreading, Online Advertising
Education
Concord University 1997 — 1999
English
American Express April 2001 - August 2013
Private Care Provider February 1998 - August 2001
Rent-a-Wife May 1998 - April 2001
Crawford and Company September 1987 - December 1998
Southeastern Eye Center August 1993 - July 1995
A.B. Dick Company September 1975 - May 1979
Skills
Credit Cards, Relationship Management, Payments, Re-engineering, Call Center, Business Analysis, Customer Experience, CRM, Mentoring, Financial Services, Credit, Vendor Management, Coaching, Process Improvement, Leadership, Banking, Performance Management, Call Centers, Customer Service, Program Management, Strategy, Business Transformation, Cross-functional Team..., Debit Cards, Time Management, Risk Management, Account Management, Business Process..., Operations Management, Training, Cards, Customer Retention, Outsourcing, Team Management, Electronic Payments, Analysis, Analytics, Business Development, Recruiting, Change Management, Management, Team Building, Sales, Team Leadership, Strategic Planning
Education
Guilford College 2012 — 2016
Bachelor of Arts, Business Management
Concord University 1972 — 1975
bachelors, marketing/mgmt
Claim Review and Audit Services December 2004 - Present
Moore Medical 2008 - 2009
Moore Medical 2008 - 2009
Mednet Connect, Inc. February 2003 - December 2004
Crawford and Company May 2002 - February 2003
CIGNA Healthcare January 2001 - May 2002
Travelers/Conservco 1990 - 1991
Education
Rensselaer Polytechnic Institute at Hartford 1992 — 1994
M.S.
Bowling Green State University 1971 — 1976
B.S.
St. Jude Medical June 2013 - Present
Biomet Trauma & Biomet Spine June 1994 - February 2011
Crawford and Company November 1989 - May 1994
Rush University Medical Center January 1985 - November 1989
United Airlines - ORD January 1984 - April 1985
Holy Family Hospital - Des Plaines, IL January 1981 - January 1984
Skills
Medical Devices, Reimbursement Strategy, Reimbursement Training, Advocacy Groups/KOL's, Medical..., CMS, Medicare, MACs, DMEPOS, Contract Negotiation, Contract Management, State Licensing, Accreditation, Project Management, Start Up Medical Device, Stakeholder Engagement, Government Affairs, State Government, Government and..., Multi-tasking, Relationship Development, Health Economics, Orthopaedics, Urology, Derm, Dermatology, Nursing, Tec Assessments, Technology Evaluation, Consultant, Reimbursement Team..., Reimbursement Hotline, Spine, Cardiology, HIPAA, Durable Medical..., Team Building, Healthcare Consulting, Medicaid, FDA, Product Launch, Surgeons, Payments, Orthopedic, Healthcare Reimbursement, Reimbursement, Surgical Instruments, Managed Care, Hospitals, Healthcare
Education
Harper College
AA
National Louis University
BA
The Wills Group, Inc 2011 - Present
Halperin Advisory Services, LLC 2010 - 2011
Duff & Phelps 2008 - 2010
American Capital 2005 - 2008
PwC 1998 - 2005
Crawford and Company 1992 - 1994
Arthur Andersen & Co. 1986 - 1992
Skills
Finance, Corporate Finance, Financial Analysis, Mergers, Mergers & Acquisitions, Due Diligence, Valuation, Business Analysis, Private Equity, Analysis, Business Strategy, Auditing, Restructuring, Process Improvement, Accounting, Risk Management
Education
Emory University - Goizueta Business School
BBA
Mitsui Sumitomo Insurance Group 2011 - Present
Crawford and Company 1996 - 1997
Crawford and Company 1994 - 1996
Skills
Claim, Management, Litigation Management, Staff Development, Auditing, Business Planning, Managed Care, Casualty, Policy, Reinsurance, Professional Liability, Accounting, Strategic Planning, Regulatory Affairs, Financial Risk, Underwriting, Risk Management, Financial Analysis, Property & Casualty..., Casualty Insurance
Education
Drew University 1983 — 1987
Bachelor of Arts, Economics, Political Science
Don Bosco Prep 1979 — 1983
High School
Western National Insurance November 2012 - Present
Wyde May 2011 - February 2012
Brinkman Claim Service January 2009 - May 2011
Austin Mutual Insurance Company April 2007 - January 2009
Crawford and Company January 2006 - April 2007
Waseca Mutual Insurance Company January 2000 - January 2004
Waseca Mutual Insurance Company January 1998 - January 2000
Waseca Mutual Insurance Company January 1990 - January 1998
Waseca Mutual Insurance Company January 1985 - January 1990
Iowa National Mutual Insurance Company January 1980 - January 1984
Skills
Business Development, Customer Service, Microsoft Excel, Events, ISO, AAIS, SERFF, Leadership, Microsoft Office, Microsoft Word, Negotiation, Office Management, Organization, PowerPoint, Problem Solving, Quality Assurance, Qualitative Research, R&D, User Experience, User Acceptance Testing, Writing, Windows, Creative Writing, Team Building, Team Leadership, Wynsure, AS400 system, Regulatory Requirements, Software Configuration, Software Documentation, Training, Technical Documentation, Investigative Reporting, Continuing Education, Continuing Education..., Interview Skills, Claim Investigation, Accident Investigation, Market Research, Product Development, Product Management, Rule Filings, Rate Filings, Form Filings, Data Analysis, Regulatory Filings, Requirements Analysis, PowerClaim, Claims Management, Project Delivery
Education
Gustavus Adolphus College 1974 — 1978
Bachelor of Arts (BA), German Language and Literature
Minnesota State University, Mankato
Business/Commerce, General
Alamance Burlington School System August 2010 - Present
Alamance Burlington School System August 2010 - 2011
The Learning Center September 2009 - July 2010
Crawford and Company August 1977 - June 1980
Education
Elon University
BA, Business Administration
Old Dominion University
MS, Education
Kort - Technical Documentation, Usability Evaluation and Training Development May 2009 - Present
AT&T IT - Convergent Services Product Development August 2010 - July 2013
Crawford and Company February 2010 - May 2010
Alltel February 1999 - May 2009
German American Chamber of Commerce of the Southern US 2009 - 2009
Verizon Wireless 2008 - 2009
Alltel Information Services 1997 - 2009
ALLTEL Communication, Inc. 1997 - 2009
Alltel Wireless 1997 - 2009
STC 1994 - 2009
Skills
Software Documentation, Technical Documentation, Online Help, RoboHelp, Manuals, FrameMaker, Project Management, Training, Usability Testing, Project Planning, Leadership, Editing, Information Design, Windows, Business Analysis
Education
Georgia State University 1984 — 1986
AAT Certification, German to English Translation
University of Wisconsin-Madison 1962 — 1965
BSEE, Electrical and Electronics Engineering
Druid Hills Youth Sports August 2013 - Present
Crawford & Company December 2011 - Present
Crawford and Company July 2010 - December 2011
Crawford & Company January 2009 - July 2010
Crawford and Company March 2007 - January 2009
Crawford and Company May 2002 - March 2007
Keane April 2001 - March 2002
Newton Park May 2000 - March 2001
Interactive Planet, Inc. December 1999 - May 2000
AIG October 1998 - December 1999
Skills
Agile Methodologies, .NET, Microsoft SQL Server, ASP.NET, T-SQL, XML, Oracle, Software Development, Web Applications, Web Services, Data Modeling, SDLC, AJAX, SQL, IIS, C#, Requirements Analysis, VB.NET, JavaScript, Flex, Architecture, ESRI, Business Intelligence, Disaster Recovery, Integration, ETL, Database Design, Solution Architecture, Software Documentation, Enterprise Software, Software Project..., Data Warehousing, Mobile Applications, Databases, Project Portfolio..., Architectures, SOA, Scrum, Enterprise Architecture, Business Analysis, Visio, Management, Consulting, Process Improvement, Vendor Management, Project Management, Analysis, Leadership
Education
Berry College 1991 — 1995
Bachelor of Science (B.S.), Computer Science
MedAvant Healthcare Solutions Quality Assurance EngineerMedAvant Healthcare SolutionsJanuary 2003 - December 2005
National Data Corporation January 1998 - December 2003
CIGNA January 1996 - December 1998
Crawford and Company January 1988 - December 1996
The New England January 1981 - July 1988
Education
Georgia Perimeter College 1996 — 1998
AA, Applied Technology - Computer Programming
Southern University and Agricultural and Mechanical College at Baton Rouge
BA, Mathematics
Crawford and Company April 2008 - Present
Insurance House, Inc. November 2005 - April 2008
The Home Depot January 2005 - November 2005
Crawford & Company, Inc. May 2000 - December 2003
Education
Keller Graduate School of Management of DeVry University 2001 — 2004
MBA, Accounting
Albany State University 1994 — 1998
Crawford and Company Vice President Human ResourcesDS Waters2002 - 2005
DS Waters of America 1998 - 2005
Education
California State University-Long Beach - College of Business Administration
MBA, Human Resources
Crawford and Company October 2005 - Present
Consultant 2002 - 2005
New Resources Corporation 1996 - 2002
J.M. Huber Corporation 1997 - 2001
Skills
ETL, Databases, Tableau, Business Intelligence, SSIS, SSRS, Team Leadership, Software Project..., Agile Methodologies, Solution Architecture, Project Planning, Oracle, Data Modeling, PL/SQL, data visualization, Predictive Analytics, Database Design, SSAS, Performance Tuning, Oracle PL/SQL..., Enterprise Architecture, Data Migration, Microsoft SQL Server, Business Objects, Data Warehousing, Software Development, Crystal Reports, T-SQL, Visio, .NET, ASP.NET, Web Services, Oracle Databases, Data Analytics, SQL
Education
Certified Scrum Master 2011 — 2011
Certified Scrum Master
Louisiana State University and Agricultural and Mechanical College 1992 — 1995
Master of Science (MS), Computer Science, Environmental Engineering
Andhra University 1987 — 1991
Bachelor of Engineering (B.E.), Civil Engineering
Kendriya Vidyalaya 1980 — 1987
Self Employed General Adjuster July 2010 - Present
Crawford and Company August 1995 - Present
Skills
Claims Management, Claims, Casualty, Property & Casualty..., General Liability, Liability, Litigation Management, Adjusting, Insurance Claims, Property Damage, Product Liability, Coverage, General Insurance, Commercial Insurance, Insurance, Subrogation, Commercial Lines, Restoration, Litigation, Mediation, Dispute Resolution, Construction, Negotiation, Investigation, Claim, Legal Liability, Claim Investigation, Adjustments, Xactimate, Property Claims, Professional Liability, Claims Resolution, Claims Handling, Workers Compensation, Casualty Insurance
Education
Columbus State University 1967 — 1974
Bachelor of Science (BS), Criminal Justice
Baker High School 1964 — 1967
General, General
Crawford & Company September 2011 - Present
Crawford and Company March 2008 - September 2011
Atlanta Gas and Light Co. November 2006 - March 2007
Fearnley, CALIFF, PRICE, WALKER and Hughes LLC May 2006 - October 2006
NATIONAL ACADEMY OF RECORDING ARTS & SCIENCES, INC May 2004 - August 2004
Skills
Customer Service, Sales, Sales Management, Team Building, Microsoft Excel, Microsoft Word, Public Speaking, Account Management, Microsoft Office, PowerPoint, Business Strategy, Management, Account Reconciliation, Analysis, Invoicing, Insurance, Data Entry
Education
Georgia State University
Bachelor of Science
Mentor Graphics January 2006 - Present
Self Employed 2003 - 2006
Microsoft 1998 - 2003
Crawford and Company 1993 - 1997
Skills
.NET
Education
Northeastern University 1991 — 1993
MS, Computer Science
St. John's College (NM) 1985 — 1988
BA Liberal Arts, Western Philosophy
Harvard University
Non-degree seeking, Astrophysics
Intelerad Medical Systems November 2011 - Present
Royal LePage Dynastie January 2010 - April 2013
Crawford and Company June 2008 - July 2009
Association de Ultimate de Montréal April 2002 - December 2007
ABB 2000 - 2001
IBM 1996 - 1999
Skills
Team Leadership, Organizational Structure, Event Management, Leadership, Strategic Planning, Project Management, Negotiation, Microsoft Office, Customer Service, Team Building
Education
Dawson College 2010 — 2011
AEC, Network Administration
Collège de l'immobilier du Québec 2008 — 2009
AEC, Immobilier
University of Toronto
Wisconsin Reinsurance Corp September 2008 - Present
Markel American Insurance Company August 2007 - September 2008
Wisconsin Reinsurance Corporation October 2006 - August 2007
Crawford and Company August 2004 - October 2006
Skills
Claim, Property & Casualty..., Insurance, Claims Management, Liability, Commercial Insurance, Casualty, General Insurance, Commercial Lines, Reinsurance, Umbrella Insurance, Adjustments, Microsoft Excel, Underwriting, Liability Analysis, Subrogation
Education
Bradley University 2000 — 2003
Bachelor of Science (B.S.), Actuarial Science
Marian Catholic High School 1996 — 2000
Aon 2001 - Present
Indiana Insurance 1999 - 2001
Crawford and Company 1993 - 1999
Education
Cardinal Stritch University 1999 — 2002
MBA
Southern Illinois University, Carbondale 1991 — 1993
BS, Business Management
College of DuPage 1988 — 1991
Associates
ViSalus Body By Vi 90 Day Challenge August 2013 - Present
National Science Foundation August 2009 - Present
HUD September 2007 - August 2009
Crawford and Company 2006 - 2007
Skills
Financial Analysis, Budgets, Entrepreneurship, Financial Reporting, Financial Accounting, Customer Service, General Ledger, Leadership, Risk Management, Policy
Education
Georgia State University - J. Mack Robinson College of Business 2004 — 2007
MBA, Accounting
Mercer University - Stetson School of Business and Economics
Bachelor of Business Administration (BBA), Finance, General
Brake Parts Inc LLC February 2014 - Present
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas October 2012 - February 2014
Crawford and Company November 2008 - October 2012
Siemens IT Solutions & Services, Inc 2004 - November 2008
Kemper Insurance 1995 - 2004
Skills
Appian, Active Directory, ITIL Certified, Microsoft Server..., Microsoft Technologies, Visual Basic, Process Improvement, Windows Scripting, Windows 7, Disaster Recovery, XP, Data Center, Virtualization, DNS, IIS, VMware, XenDesktop, XenApp, VBScript, Citrix, Windows Server, System Deployment, Windows, ITIL, Group Policy, Microsoft Exchange, Blackberry Enterprise..., VMware ESX, Servers, Infrastructure, VPN, VMware Infrastructure, SAN, Windows XP, Server Architecture, SCCM, Citrix Metaframe
Education
Caldwell Community College and Technical Institute
Caldwell Community College and Technical Institute
DePaul University
B.S., Computer Science
Pluralsight
Crawford Global Technical Services July 2001 - Present
Crawford and Company July 2010 - June 2012
Skills
Claim, Property & Casualty..., Insurance, Liability, General Insurance, Casualty, Legal Liability, Commercial Insurance, Property Damage, Subrogation, Commercial Lines, Claim Investigation, Reinsurance, Underwriting
Education
Georgetown University 1971 — 1972
Duquesne University
Duquesne University 1969 — 1971
Bachelor of Arts (B.A.), Literature
Pfizer May 2013 - Present
CACI International Inc January 2012 - May 2013
Ropes & Gray LLP October 2007 - September 2009
Crawford and Company April 2004 - November 2007
Robert Wood Johnson University Hospital October 2001 - April 2004
Skills
Training, Litigation Support, Litigation, Technical Writing, Trials, Instructor-led Training, Document Review, Software Documentation, Hands-on Training, Security Clearance, Government Contracting, Analysis, Intellectual Property, Project Management, Relativity, Legal Assistance, Proposal Writing, Employee Training, Patent Litigation, Data Analysis, Educational Technology, Education, Information Technology, Instructional Design, Technical Documentation, Supervisory Experience, Digital Forensics, SharePoint, Management, Legal Research, Legal Writing, Microsoft Office, Document Management, Leadership, Research, Public Speaking, Microsoft Excel, Contract Negotiation, Strategy, Customer Service, Social Media, CRM, Consulting
Education
College of Saint Elizabeth 2010 — 2011
Master of Arts (M.A.), Education
Rutgers, The State University of New Jersey-New Brunswick 1999 — 2003
Bachelor of Arts, History and Political Science
North American Risk Services April 2011 - Present
Crawford and Company April 1996 - January 2010
Skills
Risk Management, Property & Casualty..., Captives, Commercial Insurance, Claim, Insurance, Workers Compensation, Professional Liability, Legal Liability, Claims Management, Liability Analysis, Liability, Financial Risk, Brokers, Inland Marine, Product Liability, Casualty, Reinsurance, Property Damage, Management, Managed Care
Education
East Carolina University 1968 — 1972
iHeatlhTechnologies, Inc January 2003 - Present
Crawford and Company November 1990 - December 2002
Care Network of Georgia March 1989 - November 1990
Transamerica Occidental Life Insurance January 1984 - January 1989
Education
California State University-Los Angeles 1979 — 1982
BA, Sociology, 3.16
Los Angeles City College 1976 — 1978
AS, Business Administration, 3.6
Eckman Freeman & Assoc June 2007 - Present
Padgett Business Services May 2005 - Present
Intracorp 1997 - 2007
Heartland 1994 - 1997
Crawford and Company 1991 - 1994
Education
Boston University 1973 — 1975
MS, Rehabilitation counseling
University of Michigan 1970 — 1972
BA, Education
University of Toledo 1968 — 1970
Roosevelt High School 1964 — 1968
HS
Crawford and Company October 2008 - Present
Advantage Services Group / ClearPoint Business Resources May 2005 - April 2008
The Hartford November 2001 - May 2005
Education
Florida Agricultural and Mechanical University 1991 — 1993
Bachelor of Science, Economics
Valencia College 1989 — 1991
AA, Arts
University of Central Florida 1988 — 1989
Sedgwick October 2012 - Present
TennCare October 2011 - November 2012
First Properties of the Carolinas January 2007 - December 2007
Risk Enterprise Management November 2005 - September 2006
Bank of America December 2001 - September 2004
Crawford and Company May 1996 - December 2001
Skills
Property & Casualty..., Outlook, Customer Service, Claims Management, Workers Compensation, Liability, Microsoft Office, Litigation, Casualty, Microsoft Excel, PowerPoint, General Insurance, Microsoft Word, Public Speaking, Team Building, Legal Liability, Westlaw
Education
Volunteer State Community College 2009 — 2011
Paralegal Certificate, Paralegal
Georgia College and State University 1983 — 1986
B.S., History
Macy'S Systems and Technology July 2013 - Present
Blue Cross Blue Shield of Tennessee December 2010 - Present
Crawford and Company July 2004 - December 2010
The Coca-Cola Company November 1990 - November 2003
Skills
Business Analysis, Vendor Management, SDLC, Process Improvement, Software Project..., Business Intelligence, Requirements Analysis, Business Process..., Program Management, Project Portfolio..., Visio, Data Warehousing, Project Management, Integration
Education
University of Arkansas 1984 — 1986
M.S., Operations Management
Florida State University - College of Business 1974 — 1976
B.S., Manaagement Information Systems
The Children's Place November 2011 - Present
Linens N Things January 2006 - January 2009
Linens N Things 2001 - 2006
Linens N Things 1998 - 2001
Crawford and Company 1997 - 1998
Skills
Integration, Project Management, Management, Retail, Technical Support, Hardware, Access, Leadership
Education
City University of New York-Hunter College 1983 — 1985
Computer Science
W L E Gross Consulting LLC February 2009 - Present
Nurtur Health, Inc. May 2011 - March 2015
Morehouse School of Medicine June 2009 - April 2011
Avivia Health From Kaiser Permanente August 2006 - November 2008
Matria Healthcare 2001 - 2006
Crawford and Company 1980 - 2001
Skills
Healthcare, Non-profits, Proposal Writing, Strategic Planning, Proposal Management, Marketing Strategy, Fundraising, Grant Writing, Public Speaking, Program Management, Project Management, Customer Service, Microsoft Office, Account Management, Marketing Communications, Data Analysis, Training, Team Building, Healthcare Management, Leadership, Marketing, Event Planning, Managed Care, Process Improvement, Program Development, Research, Analysis, Management, Nonprofits, Strategy, Coaching
Education
Keller Graduate School of Management 1998 — 1998
Managerial Application of Information Systems
Eastern Michigan University 1972 — 1975
BBA, Marketing
Timmco Insurance, Inc. February 1975 - Present
Gonzaga University Alumni Assn 2005 - 2014
Gonzaga University Board of Regents 1999 - 2014
Independent Insurance Agents & Brokers of Oregon September 2009 - August 2010
Crawford and Company July 1972 - February 1975
Skills
Public Speaking, Insurance, Marketing, Strategic Planning, Life Insurance, Customer Service, Policy, Mortgage Lending, Team Building, Real Estate, Sales, Leadership, Brokers, Small Business, Liability
Education
Gonzaga University 1968 — 1971
BA, POLITICAL SCIENCE & BUSINESS ADMINISTRATION
Workplace Health, Inc. March 2008 - Present
Take Shape For Life October 2010 - Present
Mental Health First Aid Trainer 2009 - Present
Bendix Commercial Vehicle Systems LLC 2007 - December 2014
SAFETY CONTROLS TECHNOLOGY September 2004 - June 2007
CRAWFORD AND COMPANY May 2001 - August 2004
OCCMED May 2001 - August 2004
CLEVELAND CLINIC FOUNDATION January 2000 - October 2000
Southwest General Health Center January 1995 - January 2000
THE STOCKMAN GROUP October 1989 - July 1994
Skills
Wellness Programs, Benefits Strategy, Corporate Wellness, Public Speaking, Coaching, Wellness Coaching, Wellness, Workers Compensation, Team Building, Corporate Policies, Development Of Policies, Implementation Of..., Privacy Policies, Occupational Health, Mental Health, Health Economics, Corporate Development, Corporate Events, Ergonomics, Risk Management, Medical Management, Claims Management, Vocational..., Employee Wellness, Policy, Disability Management, Training, Employee Health, Safety Management..., Leadership Development, Healthcare, Case Managment, Corporations, Supervisory Skills, Prevention, Program Development, Health Education, Management, Employee Benefits, Case Management
Education
California State University-Long Beach 1983 — 1986
Bachelor of Science (BS)
University of California, Los Angeles 1979 — 1983
Bachelor's degree
The ELAD Group March 2013 - Present
Crawford and Company January 2011 - March 2013
Crawford & Company April 2009 - January 2011
Starwood Capital Group November 2005 - January 2009
Arthur J. Gallagher & Co. November 2004 - November 2005
William Gallagher Associates February 2002 - November 2004
Skills
Risk Management, Property & Casualty..., Real Estate &..., New Business Development, Private..., Construction, Asset Management, Claims Management, Enterprise Risk..., Financial Services, Affinity, Catastrophic Loss, TPA, Strategic Consulting, Products Liability, Product Recall, Management Liability..., Compliance, Captives, Insurance Brokerage, Real Estate Development, Insurance
Education
New York University - Leonard N. Stern School of Business 2015 — 2016
Master of Science (MS), Risk Management
Dickinson College
BA, Psychology
Fairfield County Bank Insurance Services December 2005 - Present
Custard Insurance Adjusters March 2003 - December 2005
Crawford and Company 1996 - 2003
Skills
Commercial Insurance, Property & Casualty..., Insurance, Claim, Commercial Lines, Casualty, Legal Liability, Employee Benefits, Workers Compensation, Microsoft Excel, Strategic Planning, Liability, Risk Management, Microsoft Office, Process Improvement
Education
Elizabethtown College 1991 — 1995
BS, Business Administration
Smith Consutling, LLP January 2014 - Present
Beck Atlanta January 2007 - June 2014
Smith & Carson January 1997 - June 2005
Crawford and Company January 1993 - June 1997
Crawford and Company January 1991 - January 1993
Crawford and Company International January 1990 - January 1992
Skills
Strategic Planning, Marketing Communications, Information Technology, Human Performance, Project Engineering, Business Process..., Thought Leadership, Non-profit Board..., Board of Director..., Executive Management, Business Acquisition, Strategic Partnerships, New Business Development, Packaging, Account Management, Board of Directors, Contract Negotiation, Operations Management, IT Strategy, Strategy, Leadership, Business Development, Business Strategy, Marketing
Education
Harvard Business School 1985 — 1986
MBA, Business Management
University of Virginia - Darden Graduate School of Business Administration 1983 — 1984
Executive Management Program, Business Administration
Georgia State University - J. Mack Robinson College of Business 1981 — 1981
Executive Management Program, Business Administration
North Carolina State University 1968 — 1972
BS, Civil Engineering & Political Science
AcceptableRisk April 1996 - Present
Crawford and Company January 1982 - April 1996
Insurance Company of North America October 1977 - January 1982
Skills
Strategic Planning, Auditing, Risk Management, Risk Assessment, Strategy, Team Building, Program Management, EHS, Analysis, Policy, Business Process..., Management Consulting, Business Planning, Management, Nonprofits, Training, Leadership, Insurance
Education
University of Southern California 1979 — 1981
MS, Systems & Safety Management
American University 1965 — 1969
BA
Lone Oak Vocational Consulting January 2007 - Present
Lone Oak Vocational Consulting 2007 - 2009
Campbell & Associates July 2001 - December 2006
Crawford and Company November 1990 - July 2001
Education
Bowling Green State University 1985 — 1990
Master of Rehabilitation Counseling, Rehabilitation Counseling
Carroll University 1981 — 1985
Bachelor's, Social work & sociology
Crawford & Company May 2011 - June 2013
Crawford and Company July 2008 - April 2011
Crawford & Company February 2006 - June 2008
Crawford & Company April 2003 - January 2006
Lawson Software 1995 - 2003
Gerber Alley (First Data Corporation) 1989 - 1995
Skills
Business Analysis, Vendor Management, Process Improvement, SDLC, Business Intelligence, Project Management, Change Management, Management, Business Process..., Requirements Analysis, Integration, Strategic Planning, Team Building, IT Strategy, Software Project..., Business Development, Project Portfolio..., Leadership, Business Process, Agile Methodologies, IT Management, Software Documentation, ERP, Analysis, Requirements Gathering, Enterprise Software, PMO, Business Strategy, IT Service Management, Information Technology, Software Development, Account Management, Lotus Notes, Outsourcing, Salesforce.com, Data Warehousing, Program Management, Visio, Disaster Recovery
Education
California State University-East Bay 1979 — 1982
Business Administration
University of Oregon 1976 — 1978
Business Administration
K. J. Brownlee, Inc. PresidentK. J. Brownlee, Inc., dba Valley Enterprises1998 - Present
Crawford and Company July 1967 - June 1998
Crawford & Co. 1967 - 1998
Education
Case Western Reserve University 1959 — 1963
B.A., Journalism
Crawford and Company February 2008 - Present
Broadspire, a Crawford Company February 2008 - Present
Skills
Recruiting, Leadership, Talent Acquisition, Human Resources, Employee Benefits, Hiring, Employee Relations, Management, Onboarding, Employee Engagement, Training, Benefits Administration, HR Policies, FMLA, Sourcing, Temporary Placement, Invoicing, Applicant Tracking..., Negotiation, Workers Compensation, Interviews, New Hire Orientations, Insurance, Employment Law, Workers' Compensation..., Employee Training, Organizational..., Compensation & Benefits, HR Management, HR Project Management
Education
Professional in Human Resources (PHR) 2011 — 2014
Strayer University 2008 — 2011
Human Resources Management
American InterContinental University
Crawford and Company October 2013 - Present
Crawford and Company October 2007 - October 2013
Skills
Account Reconciliation, General Ledger, Financial Reporting
Education
Georgia State University 2005 — 2007
Bachelor, Mathematic
Georgia State University 1999 — 2003
Bachelor, Computer Science
Cablevision September 2006 - March 2009
TSC Direct April 2008 - October 2008
Essential Services & Programs January 2004 - October 2004
Crawford and Company January 2002 - January 2004
Essential Services & Programs July 2001 - January 2002
Robert Plan October 2000 - February 2001
Travelers December 1986 - November 1997
Education
Cornell University
None, Pre-Veterinary Medicine
Crawford and Company February 2009 - Present
Darmax Inc. August 2003 - November 2008
Skills
Creative Problem Solving, Project Coordination, Business Management, Claims Management, Insurance, Claim, Liability, Call Centers, Casualty, Commercial Insurance, Customer Service, Property Damage, Commercial Lines, Property Claims, Risk Management, Legal Liability, Claims Handling, Xactimate, Claim Investigation, Human Resources, Adjustments, Subrogation, Liability Analysis, Management, General Insurance, Property & Casualty..., Professional Liability, Team Building, Litigation Management, Negotiation, Training, New Business Development
Education
Conestoga College 2004 — 2007
Diploma, CIM, Business management
Claims Service Corp 2004 - Present
Sentry Insurance 1970 - 2003
Crawford and Company November 1969 - August 1970
Education
Alcorn State University 1965 — 1969
BS, Biology
Crawford and Company AccountantCrawford & CompanyNovember 2000 - Present
Skills
Auditing, Microsoft Office, Access, Account Reconciliation, Management, Business Planning, Management Consulting, Process Improvement, Change Management, Risk Management, Budgets, Requirements Analysis, Business Analysis, Business Strategy, Leadership, Entrepreneurship, Business Process, Financial Analysis, Microsoft Excel, Negotiation, Strategic Planning, Financial Reporting, Analysis, Business Intelligence, Data Analysis
Education
Ashford University
Master of Arts (M.A.), Organizational Leadership
Ashford University
Master of Business Administration (M.B.A.)
Andrews University
Bachelor of Business Administration (B.B.A.), Accounting
Crawford & Company July 2005 - June 2009
Cambridge International May 2003 - July 2005
Crawford and Company December 1997 - May 2003
Superior National Insurance Company March 1988 - May 1996
Education
City College of San Francisco 1975 — 1977
General Studies
The Stevenson Company October 2003 - Present
D.L.Glaze Company/The ASU Group April 1985 - April 2003
Crawford and Company February 1978 - March 1985
Skills
Claim, Claims Management, Insurance, Property Damage, Professional Liability, Commercial Insurance
Education
University of Puget Sound 1974 — 1977
BA, Management
Central Washington University 1973 — 1974
State of Maine 2012 - Present
Houlton Regional Hospital January 2006 - 2012
McCain Foods, Inc January 2003 - January 2006
Houlton Regional Hospital January 2000 - January 2003
Crawford and Company January 1996 - January 2000
CRA Managed Care January 1992 - January 1996
Maine Veterans’ Homes January 1991 - January 1992
Skills
Phlebotomy, Community Based Service..., ITRT evaluation, CANS Assessments, First Aid Instructor, ACLS Instructor, BLS Instructor, MDOT Urine Drug Test..., Pharmacology..., PPD Certification, Respiratory Fit..., Tobacco Intervention..., Ergonomic Assessment in..., OSHA Compliance and..., Staff Supervision, Healthcare, Hospitals, EMR, Nursing, Patient Education, IV, First Aid, ACLS, Nursing Care, Medicine, Patient Safety, BLS, Medication..., Workers Compensation, Behavioral Health, Evidence-based Medicine, grievance coordinator, Intensive Temporary...
Education
Grand Canyon University 2012 — 2015
Master's Degree, Nursing Education
Kaplan University 2008 — 2010
Bachelor's degree, Registered Nursing/Registered Nurse
NMVTI Presque
Associate Degree, Applied Sciences; Nursing
BMO Bank of Montreal September 2009 - Present
Crawford and Company July 2008 - May 2009
Education
Concordia University 2008 — 2011
Bachelor of Arts, Political Science
Vanier College 2006 — 2008
DEC, social science
CC Adjusting, Inc. September 2004 - September 2011
BPO Technical Services, LLC September 2008 - March 2009
Crawford and Company December 2001 - March 2002
Leads Construction Company April 2000 - October 2001
National Catastrophe Adjusters Inc March 1999 - April 2000
Nationwide Insurance Company March 1995 - February 1999
Pilot Catastrophe Services February 1994 - February 1995
HURRICANE GORDAN January 1994 - January 1995
Contents Specialists Inc January 1985 - January 1991
Skills
Claims, Insurance, Adjusting, Insurance Claims, Property Damage, Claims Management
Education
Governors State University
Business Management
Roofing Broker 1993 - Present
NacNak 2011 - 2012
Joel Vause Realty 2001 - 2008
Tradebank International 2005 - 2006
Aimco 1999 - 2003
The Real Estate Connection 1991 - 2000
Advance America 1998 - 1999
Crawford and Company 1996 - 1998
The Cliffs at Glassy Golf and Country Club 1993 - 1993
Enterprise Computer Systems 1992 - 1992
Skills
Accounting, Finance, Investments, Construction, Residential Homes, Portfolio Management, Advertising, Accounts Receivable, Auditing, Account Reconciliation, Small Business, Entrepreneurship, Real Estate, Management Consulting, Microsoft Excel, Financial Reporting, Financial Analysis, Contract Negotiation, Negotiation, New Business Development, Business Planning
Education
Webster University 2001 — 2002
MBA, Business
Clemson University 1989 — 1991
Bachelor of Science, Accountant
Greenville Technical College 1987 — 1988
College Transfer
Hicksville High School
Crawford & Company November 2013 - Present
Cunningham Lindsey January 2012 - Present
Cunningham Lindsey 2008 - January 2012
M Hayes 2005 - 2008
Crawford and Company 2002 - 2005
Crawford and Company 2000 - 2002
Skills
Claims Management, Insurance, Claim, Data Analysis, Project Management, Data Management, Property & Casualty..., Process Improvement, General Insurance, Software Documentation, Subrogation, Legal Liability, Liability, SDLC, Casualty, Commercial Lines, Property Damage, Professional Liability, Commercial Insurance, Budgets, Investigation, Litigation Management, Workers Compensation, Management, Cross-functional Team..., Reinsurance, SharePoint, Risk Management, Underwriting, Health Insurance, Financial Risk, Fraud, Employee Benefits, Life Insurance, Casualty Insurance
Education
Emory University - Goizueta Business School
Strategic Leadership
University of Louisiana at Lafayette
Master of Science (MSc)
Advocate Health Care 2009 - Present
Advocate Physician Partners May 1997 - October 2009
Crawford and Company April 1989 - April 1994
Skills
Healthcare Management, Hospitals, Nursing, EMR, Clinical Research, BLS, EHR, Pediatrics, Medicine, Public Health, Case Management, Medicare, HIPAA, Case Managment, Inpatient
Education
Northwestern University 1979 — 1980
Bachelor of Science (BS), Nursing
Coe College
Crawford and Company October 2011 - Present
Sedgwick CMS June 1999 - January 2010
Skills
Insurance, Property & Casualty..., Commercial Insurance, General Insurance, Casualty, Underwriting, Claim, Legal Liability, Liability, Commercial Lines, Health Insurance, Umbrella Insurance
Education
Clark Atlanta University
BS Business Administration, Business, Management, Marketing, and Related Support Services
Crawford and Company June 2004 - Present
Liberty International Underwriters September 2003 - June 2004
Borden Ladner Gervais LLP May 2000 - 2003
Skills
Insurance, Liability, Torts, Litigation, Civil Litigation, Product Liability, Legal Research, Legal Writing, Insurance Law, Dispute Resolution, Legal Advice, Mediation, Litigation Management, Alternative Dispute..., Personal Injury, Courts, Automobile Accidents, Arbitration
Education
Queen's University 1997 — 2000
LL.B., Law
Huron University College 1991 — 1995
B.A.(Hons), History
M & S Services General AdjusterCrawford & CompanyNovember 2010 - Present
M & S Services 1988 - Present
Crawford and Company 2010 - 2011
Skills
Subrogation, Property Damage, Claims Management, Liability, Claim, Property & Casualty..., Adjustments, Casualty, Legal Liability, Commercial Insurance, Liability Analysis, Water Damage, Commercial Lines, Mold Remediation, Workers Compensation, Insurance, Management, General Insurance, Property Claims, Professional Liability, Casualty Insurance
Education
Eastern Connecticut State University 1980 — 1984
Bachelor's degree
Crawford & Company June 2012 - Present
Crawford & Company September 2011 - May 2012
Crawford and Company January 2009 - August 2011
Crawford & Company 2004 - 2008
Skills
Insurance, Claim, Property & Casualty..., Casualty, General Insurance, Legal Liability, Claims Management, Workers Compensation, Employee Benefits, Risk Management, Commercial Lines, Liability, Team Building, Strategic Planning, Negotiation, Commercial Insurance, Performance Management, Coaching, Customer Service, Brokers, Reinsurance, Claim Investigation, Litigation Management, Liability Analysis
Education
Carleton University
Conestoga College
Criminology
Pratt and Whitney January 2011 - Present
Hamilton Sundstrand January 2008 - December 2010
BNL Industries July 2005 - December 2007
Crawford and Company April 2004 - July 2005
United States Navy May 2003 - March 2004
Skills
Engineering, Failure Analysis, Team Leadership, Aerospace, Solidworks, Pro Engineer, Mechanical Engineering, Systems Engineering, Root Cause Analysis, Valves, Matlab, Project Engineering
Education
Rensselaer Polytechnic Institute at Hartford 2009 — 2012
ME, Mechanical Engineering
Clarkson University 1999 — 2003
BS, Mechanical Engineering
Crawford and Company January 2008 - Present
Desjardin General Insurance Company October 2005 - April 2008
Desjardins, Insurance group- The Personal 2002 - 2008
Bina Dutt May 2002 - October 2005
Education
Delhi University 1985 — 1988
Bachelor of Commerce
Canadian Independent Adjusters' Association
All Lines, Independent Adjuster's Licence
The Insurance Institute of Canada
Chartered Insurance Professional
Bureau of Vocational Rehabilitation January 2013 - Present
Vocational Alternatives, LLC September 1997 - Present
Crawford and Company August 1989 - May 1997
Skills
Vocational..., Case Managment, Workers Compensation, Rehabilitation, Training, Case Management Services, Return to Work, Disability Management, Disabilities, Resume Writing, Vocation, Job Search Strategies, Social Services, Job Search, Career Counseling, Medical Case Management, Healthcare, Interviews, Rehabilitation..., Career Assessment, Enrichment
Education
Chadron State College 1978 — 1985
Masters, Guidance and Counseling/Career Vocatonal Guidance
Unisys June 2013 - Present
Barrister Global Services Network 2012 - 2013
CRAWFORD AND COMPANY July 2000 - October 2012
Crawford & Company June 2000 - June 2012
VANSTAR COMPUTER CORP August 1997 - June 2000
ANDERSON INK June 1992 - August 1997
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Outlook, Photoshop, Teaching, Lotus Notes, Blackberry (BES) server, Land Desk, Laplink, Networking, Mitchell..., Xactimate, Various Laptops, Various Desktops, LAser Printers, Multifunction Printers, iPad, android devices, Adobe Audition, Adobe Acrobat, Voice Acting, Team Building, Servers, XP, Windows XP, Software Installation, Help Desk Support
Education
DeVry Institute of Technology 1980 — 1982
Associates Degree, Electronics
CDW February 2013 - Present
Covenant Retirement Communities April 2012 - June 2012
Crawford and Company November 2008 - April 2012
JP Morgan Chase 2005 - 2007
Skills
Blackberry Enterprise..., Laptops, Blackberry, Printers, Lotus Notes, Citrix, Active Directory, Call Center, Windows 7, Incident Management, Technical Support, XP, Sla, Computer Hardware, Software Documentation, Help Desk Support, Troubleshooting, VPN, Windows Server, Microsoft Exchange
Education
College of Lake County 1977 — 1978
General
Waukegan High School 1969 — 1973
High School
EIMC May 2010 - Present
Crawford and Company 2009 - 2010
ACE Group 2000 - 2009
Firemans Fund Insurance Company 1993 - 2000
Ewig International Marine Corp. 1978 - 1993
Skills
Commercial Lines, Casualty, Ports, Claim, Maritime, Underwriting, Claims Management, Shipping, Freight, Insurance, Risk Management, Maritime Law, Liability, Commercial Litigation, Property & Casualty..., General Insurance, Insurance Law, Personal Injury, Transportation, Analysis, Reinsurance, Inland Marine, Legal Liability, Project Management, Litigation Management, Commercial Insurance, Civil Litigation, Brokers, Workers Compensation, Subrogation, Marine Insurance, Adjustments, Property Damage, Professional Liability, Claims Handling, Liability Analysis, Claim Investigation, Mediation, Arbitration, Property, Investigation, Product Liability, Expert Witness, Claims Resolution, Financial Risk, Risk Assessment, Risk Analysis, International Shipping, Alternative Dispute..., Litigation
Education
New York University 1981 — 1983
Management Information Systems, General
City University of New York-Brooklyn College 1971 — 1974
Bachelor's Degree, Political Science and Business Administration
Coventry Health Care September 2009 - Present
Coventry Healthcare September 2009 - Present
Wellpoint Inc August 2001 - December 2008
Crawford and Company December 2000 - August 2001
Education
Clayton State University
Associate of Applied Science Degree, Office Administration
Columbia Southern University
Bachelor of Science Degree, Healthcare Administration
Zions Bancorporation September 2011 - Present
Broadspire September 2009 - July 2010
CRAWFORD AND COMPANY January 1999 - January 2009
Prudential Insurance January 1992 - January 1999
Bank of America January 1989 - January 1992
PETITE SOPHISTICATE January 1988 - January 1989
LIFETOUCH PORTRAITS January 1971 - January 1988
Skills
Management, Training, Workers Compensation, Claim, Invoicing, Budgets, Insurance, Risk Management, Customer Satisfaction, Policy, Health Insurance, Accounting, Customer Service, Sales Management
Education
Carlow College
Business Administration
Carlow University
Business Administration
Erie Insurance Group November 2001 - Present
Crawford and Company December 1997 - October 2001
SEDGWICK JAMES April 1994 - December 1997
Hartford Insurance June 1988 - March 1994
Skills
Insurance
Education
Illinois State University 1983 — 1988
Bachelor of Applied Science (B.A., History and Poitical Sciece, 3.4
GENEX Services, LLC March 2015 - Present
AIG February 2011 - July 2013
AIG/HDI January 2008 - January 2011
AIG/HDI January 2003 - January 2008
Concentra Integrated Services January 2001 - January 2003
Crawford Construction Company January 1995 - January 1998
Crawford and Company January 1986 - January 1995
Skills
Case Management, Health Insurance, Insurance, Management, Process Improvement, Property, Team Building, Workers Compensation, Training
Education
Del Mar College
Nursing, Science
Texas A&M Corpus Christi
The University of Texas at Dallas
Self-employed April 2013 - Present
Allstate Insurance Company May 1996 - December 2012
Crawford And Company October 1995 - May 1996
Skills
Property & Casualty..., Insurance claims
Education
Broome Community College 1988 — 1990
Associate of Arts and Sciences (AAS), Business management and Marketing