FocalPointe Group
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FocalPointe Group Employees
Employee
Years
Job
Industry
Ashley Huston Ashley Huston's FocalPointe Group Experience July 2015 - Present
Job Account Coordinator at FocalPointe Group
Industry Management Consulting
Experience
FocalPointe Group July 2015 - Present
FocalPointe Group May 2013 - July 2015
AmTech Ingredients August 2012 - May 2013
Ergodyne November 2010 - May 2012
Check and Cash LLC September 2007 - September 2010
Jackson Key Marketing Group May 2007 - August 2007
Super 8 Motel August 2006 - May 2007
Skills
Customer Service, Microsoft Office, Data Entry, Marketing, Training, Microsoft Excel, Account Management, B2B, Team Building, Sales Operations, PowerPoint, Social Networking, Trade Shows, CRM, Sales, Social Media
Education
University of Wisconsin-River Falls 2007 — 2010
Bachelor of Arts (B.A.), Marketing Communications
Chippewa Valley Technical College 2005 — 2007
Associate's degree, Marketing
River Falls High School 2000 — 2004
FocalPointe Group July 2015 - Present
FocalPointe Group May 2013 - July 2015
AmTech Ingredients August 2012 - May 2013
Ergodyne November 2010 - May 2012
Check and Cash LLC September 2007 - September 2010
Jackson Key Marketing Group May 2007 - August 2007
Super 8 Motel August 2006 - May 2007
Skills
Customer Service, Microsoft Office, Data Entry, Marketing, Training, Microsoft Excel, Account Management, B2B, Team Building, Sales Operations, PowerPoint, Social Networking, Trade Shows, CRM, Sales, Social Media
Education
University of Wisconsin-River Falls 2007 — 2010
Bachelor of Arts (B.A.), Marketing Communications
Chippewa Valley Technical College 2005 — 2007
Associate's degree, Marketing
River Falls High School 2000 — 2004
Jan Hearn Jan Hearn's FocalPointe Group Experience May 2012 - August 2012
Job
Industry Biotechnology
Experience
FocalPointe Group May 2012 - August 2012
Millennium Pharmaceuticals 2003 - 2011
Amgen 1992 - 2003
Sandoz 1986 - 1994
Sandoz 1986 - 1994
Skills
Pharmaceutical Sales, Managed Care, Biotechnology, Oncology, Pharmaceutical Industry, Clinical Research, Neurology, Cardiology, Urology, Biopharmaceuticals, Dermatology, Hematology, Healthcare, Product Launch
Education
University of Minnesota-Twin Cities
Bachelor of Science (B.S.), Education
FocalPointe Group May 2012 - August 2012
Millennium Pharmaceuticals 2003 - 2011
Amgen 1992 - 2003
Sandoz 1986 - 1994
Sandoz 1986 - 1994
Skills
Pharmaceutical Sales, Managed Care, Biotechnology, Oncology, Pharmaceutical Industry, Clinical Research, Neurology, Cardiology, Urology, Biopharmaceuticals, Dermatology, Hematology, Healthcare, Product Launch
Education
University of Minnesota-Twin Cities
Bachelor of Science (B.S.), Education
Amy Gresham Amy Gresham's FocalPointe Group Experience October 2008 - Present
Job Mangement Consultant
Industry Hospital & Health Care
Experience
Health Care Cost Institute (HCCI) August 2014 - Present
FocalPointe Group October 2008 - Present
OptumInsight April 2014 - August 2014
UnitedHealth Group September 2010 - April 2014
United Benefit Services June 2009 - September 2010
UnitedHealth Group March 2007 - June 2009
eLoyalty, a TeleTech Company July 2000 - October 2008
Uniprise September 2006 - March 2007
Definity Health February 2006 - September 2006
UnitedHealth Group August 2005 - February 2006
Skills
Customer Service, Microsoft Excel, PowerPoint, Microsoft Word, Microsoft Office, Change Management, Business Analysis, Process Improvement, Organizational..., Business Strategy, Program Management, Strategy, Analysis, Management Consulting, Business Process..., Management
Education
Lake Forest College 1993 — 1997
Bachelor of Arts (BA), Mathematics and Economics, Magna Cum Laude
Health Care Cost Institute (HCCI) August 2014 - Present
FocalPointe Group October 2008 - Present
OptumInsight April 2014 - August 2014
UnitedHealth Group September 2010 - April 2014
United Benefit Services June 2009 - September 2010
UnitedHealth Group March 2007 - June 2009
eLoyalty, a TeleTech Company July 2000 - October 2008
Uniprise September 2006 - March 2007
Definity Health February 2006 - September 2006
UnitedHealth Group August 2005 - February 2006
Skills
Customer Service, Microsoft Excel, PowerPoint, Microsoft Word, Microsoft Office, Change Management, Business Analysis, Process Improvement, Organizational..., Business Strategy, Program Management, Strategy, Analysis, Management Consulting, Business Process..., Management
Education
Lake Forest College 1993 — 1997
Bachelor of Arts (BA), Mathematics and Economics, Magna Cum Laude
David Wayne David Wayne's FocalPointe Group Experience May 2015 - Present
Job Marketing Consultant (Healthcare) Having a "Sense of Urgency" helps me to achieve my personal and professional goals!
Industry Hospital & Health Care
Experience
FocalPointe Group May 2015 - Present
SMH Capital Advisors June 2008 - April 2015
American Beacon Advisors January 1999 - May 2008
State Street Bank January 1998 - January 1999
State Street Bank 1996 - 1998
State Street Bank 1989 - 1996
Skills
New Business Development, Marketing Strategy, Business Strategy, Management, Strategic Planning, Marketing, Sales, Business Development, Customer Service, Budgets, Strategy, Negotiation, Product Management, Sales Operations, Microsoft Office
Education
University of Massachusetts, Amherst
Bachelor of Business Administration (B.B.A.), Marketing
University of Massachusetts, Amherst
Bachelors of Business Administration, Marketing
FocalPointe Group May 2015 - Present
SMH Capital Advisors June 2008 - April 2015
American Beacon Advisors January 1999 - May 2008
State Street Bank January 1998 - January 1999
State Street Bank 1996 - 1998
State Street Bank 1989 - 1996
Skills
New Business Development, Marketing Strategy, Business Strategy, Management, Strategic Planning, Marketing, Sales, Business Development, Customer Service, Budgets, Strategy, Negotiation, Product Management, Sales Operations, Microsoft Office
Education
University of Massachusetts, Amherst
Bachelor of Business Administration (B.B.A.), Marketing
University of Massachusetts, Amherst
Bachelors of Business Administration, Marketing
Andrea Riley Andrea Riley's FocalPointe Group Experience June 2015 - Present
Job Medical Safety Nurse Consultant at FocalPointe Group
Industry Hospital & Health Care
Experience
FocalPointe Group June 2015 - Present
Carolinas Healthcare System March 2010 - March 2014
Carolinas Healthcare System March 2008 - March 2010
Charlotte Eye Ear Nose & Throat Associates June 1999 - March 2008
Laurals of Salisbury June 1998 - June 1999
Gladys Spellman Hospital June 1997 - June 1998
Beverly Enterprises June 1991 - June 1998
Skills
Microsoft Excel, Microsoft Word, EMR, Employee Engagement, DOT regulations, Regulatory Affairs, Regulatory Analysis, Safety Management..., Team Management, Data Analysis, OSHA Safety, Medicine, Healthcare Management, Process Improvement, HIPAA, Training, Leadership, Management, Quality Improvement, Medicare, EHR, Physicians, Medicaid, Customer Service, Medical Terminology
Education
Gardner-Webb University 2012 — 2016
Working towards BS degree, Nursing Science
Community College of the Finger Lakes 1983 — 1987
Associate's Degree, Registered Nursing/Registered Nurse
FocalPointe Group June 2015 - Present
Carolinas Healthcare System March 2010 - March 2014
Carolinas Healthcare System March 2008 - March 2010
Charlotte Eye Ear Nose & Throat Associates June 1999 - March 2008
Laurals of Salisbury June 1998 - June 1999
Gladys Spellman Hospital June 1997 - June 1998
Beverly Enterprises June 1991 - June 1998
Skills
Microsoft Excel, Microsoft Word, EMR, Employee Engagement, DOT regulations, Regulatory Affairs, Regulatory Analysis, Safety Management..., Team Management, Data Analysis, OSHA Safety, Medicine, Healthcare Management, Process Improvement, HIPAA, Training, Leadership, Management, Quality Improvement, Medicare, EHR, Physicians, Medicaid, Customer Service, Medical Terminology
Education
Gardner-Webb University 2012 — 2016
Working towards BS degree, Nursing Science
Community College of the Finger Lakes 1983 — 1987
Associate's Degree, Registered Nursing/Registered Nurse
Donna Churchey Donna Churchey's FocalPointe Group Experience February 2013 - July 2014
Job Sr Director, Payer Solutions
Industry Insurance
Experience
UnitedHealth Group October 2014 - Present
FocalPointe Group February 2013 - July 2014
National Jewish Health May 2010 - January 2013
CIGNA Healthcare July 2008 - November 2009
Great-West Healthcare 2004 - 2008
Great-West Healthcare 2003 - 2004
Great-West Healthcare 2000 - 2002
Great-West Healthcare 1996 - 2000
Great-West Healthcare 1992 - 1995
Lincoln National Life 1974 - 1992
Skills
Process Improvement, Vendor Management, Organizational..., Outsourcing, Forecasting, Healthcare, Customer Service, Call Center, Account Management, Budgets, Business Analysis, Business Development, Business Process..., CRM, Call Centers, Change Management, Coaching, Cross-functional Team..., Employee Benefits, Health Insurance, Insurance, Leadership, Managed Care, Management, Operations Management, Performance Management, Program Management, Project Management, Recruiting, Strategic Planning, Strategy, Team Building, Training
Education
University of Maryland College Park
Bachelor of Science, Education
Frostburg State Univerity - a University of Maryland institution 1991 — 1995
MBA, Business Administration
UnitedHealth Group October 2014 - Present
FocalPointe Group February 2013 - July 2014
National Jewish Health May 2010 - January 2013
CIGNA Healthcare July 2008 - November 2009
Great-West Healthcare 2004 - 2008
Great-West Healthcare 2003 - 2004
Great-West Healthcare 2000 - 2002
Great-West Healthcare 1996 - 2000
Great-West Healthcare 1992 - 1995
Lincoln National Life 1974 - 1992
Skills
Process Improvement, Vendor Management, Organizational..., Outsourcing, Forecasting, Healthcare, Customer Service, Call Center, Account Management, Budgets, Business Analysis, Business Development, Business Process..., CRM, Call Centers, Change Management, Coaching, Cross-functional Team..., Employee Benefits, Health Insurance, Insurance, Leadership, Managed Care, Management, Operations Management, Performance Management, Program Management, Project Management, Recruiting, Strategic Planning, Strategy, Team Building, Training
Education
University of Maryland College Park
Bachelor of Science, Education
Frostburg State Univerity - a University of Maryland institution 1991 — 1995
MBA, Business Administration
Stephen Lautz Stephen Lautz's FocalPointe Group Experience October 2009 - Present
Job Partner at FocalPointe Group
Industry Management Consulting
Experience
FocalPointe Group October 2009 - Present
eLoyalty February 2001 - November 2009
Morningstar January 1999 - December 2000
Zurich Scudder Investments July 1996 - December 1998
Stein Roe & Farnham July 1985 - June 1995
CNA Insurance June 1981 - July 1985
Skills
Strategic Consulting, Healthcare Consulting, Customer Experience..., Contact Center..., ICD-10, Solution Architecture, Account Management, Business Development, Program Management, Project Management, Medicare, Medicaid Managed Care, Contact Center..., Contact Center..., Financial Analysis, Cisco VoIP, Vendor Management, Health Information..., Mutual Funds, PMO Design, Consulting, Management Consulting, Process Improvement, Change Management, Executive Management, IT Strategy, Contact Centers, Business Process..., Call Centers, Strategic Planning, Financial Services
Education
Loyola University of Chicago - Graduate School of Business 1986 — 1990
Master of Business Administration (M.B.A.), Finance
Indiana University Bloomington 1976 — 1980
Bachelor of Science (B.S.), Industrial Relations
FocalPointe Group October 2009 - Present
eLoyalty February 2001 - November 2009
Morningstar January 1999 - December 2000
Zurich Scudder Investments July 1996 - December 1998
Stein Roe & Farnham July 1985 - June 1995
CNA Insurance June 1981 - July 1985
Skills
Strategic Consulting, Healthcare Consulting, Customer Experience..., Contact Center..., ICD-10, Solution Architecture, Account Management, Business Development, Program Management, Project Management, Medicare, Medicaid Managed Care, Contact Center..., Contact Center..., Financial Analysis, Cisco VoIP, Vendor Management, Health Information..., Mutual Funds, PMO Design, Consulting, Management Consulting, Process Improvement, Change Management, Executive Management, IT Strategy, Contact Centers, Business Process..., Call Centers, Strategic Planning, Financial Services
Education
Loyola University of Chicago - Graduate School of Business 1986 — 1990
Master of Business Administration (M.B.A.), Finance
Indiana University Bloomington 1976 — 1980
Bachelor of Science (B.S.), Industrial Relations
Jeffery Steffens Jeffery Steffens's FocalPointe Group Experience July 2012 - Present
Job President and CEO at FocalPointe Group
Industry Management Consulting
Experience
FocalPointe Group July 2012 - Present
Optix Consulting November 2008 - July 2012
eLoyalty January 2006 - October 2008
eLoyalty January 2005 - December 2005
eLoyalty January 2000 - December 2004
eLoyalty February 1997 - December 1999
Mosaix 1991 - 1997
Skills
Leadership, Management Consulting, Consulting, Analytics, IT Strategy, Business Process..., Business Analysis, SaaS, Cloud Computing, Program Management, Vendor Management, Professional Services, CRM, Enterprise Software, Business Intelligence, Change Management, Cross-functional Team..., Project Management, Business Transformation, Call Centers, Strategy, Strategic Planning, Start-ups
Education
University of Washington 1994 — 1995
Executive MBA, Management & Product Development
University of Idaho 1986 — 1991
B.S. Business, Information Systems
FocalPointe Group July 2012 - Present
Optix Consulting November 2008 - July 2012
eLoyalty January 2006 - October 2008
eLoyalty January 2005 - December 2005
eLoyalty January 2000 - December 2004
eLoyalty February 1997 - December 1999
Mosaix 1991 - 1997
Skills
Leadership, Management Consulting, Consulting, Analytics, IT Strategy, Business Process..., Business Analysis, SaaS, Cloud Computing, Program Management, Vendor Management, Professional Services, CRM, Enterprise Software, Business Intelligence, Change Management, Cross-functional Team..., Project Management, Business Transformation, Call Centers, Strategy, Strategic Planning, Start-ups
Education
University of Washington 1994 — 1995
Executive MBA, Management & Product Development
University of Idaho 1986 — 1991
B.S. Business, Information Systems
Courtney Elford, M.S., CSM's FocalPointe Group Experience April 2015 - Present
Job Senior B.I. Analytical Consultant
Industry Hospital & Health Care
Experience
FocalPointe Group April 2015 - Present
UnitedHealth Group April 2015 - July 2015
Target November 2014 - April 2015
City of Fridley April 2010 - December 2014
Infinity Consulting Solutions July 2014 - November 2014
Hansaton USA December 2012 - December 2013
Hansaton USA December 2012 - December 2013
Grainger November 2005 - December 2012
United States Naval Reserve September 2001 - December 2005
River Council of Minnesota September 2003 - September 2004
Skills
Leadership, Customer Service, Process Improvement, Sales, Strategic Planning, Cross-functional Team..., Coaching, Project Management, Team Building, Training, Sustainability, Customer Satisfaction, Operations Management, Product Marketing, Marketing Strategy, Teamwork, Sales Management, Team Leadership, Volunteering, Time Management, Marketing, Business Analysis, Marathon, Product Management, Gap Analysis, Project Coordination, Positive Energy, Lean Management, Healthcare, Microsoft Office, PowerPoint, Environmental Education, Sustainable Development, Corporate Sustainability, Apple, Medical Devices, CRM, Collaboration, Policy Analysis, Agile Project Management, Scrum
Education
Bemidji State University 2003 — 2008
Masters of Science, Environmental Studies - Cohort Program in Policy, Management & Environmental Education
Bemidji State University 1996 — 1999
Bachelors, Geography and International Studies - East Asian Studies, Graduated with Honors
University of St. Thomas
Business - Graduate Studies
FocalPointe Group April 2015 - Present
UnitedHealth Group April 2015 - July 2015
Target November 2014 - April 2015
City of Fridley April 2010 - December 2014
Infinity Consulting Solutions July 2014 - November 2014
Hansaton USA December 2012 - December 2013
Hansaton USA December 2012 - December 2013
Grainger November 2005 - December 2012
United States Naval Reserve September 2001 - December 2005
River Council of Minnesota September 2003 - September 2004
Skills
Leadership, Customer Service, Process Improvement, Sales, Strategic Planning, Cross-functional Team..., Coaching, Project Management, Team Building, Training, Sustainability, Customer Satisfaction, Operations Management, Product Marketing, Marketing Strategy, Teamwork, Sales Management, Team Leadership, Volunteering, Time Management, Marketing, Business Analysis, Marathon, Product Management, Gap Analysis, Project Coordination, Positive Energy, Lean Management, Healthcare, Microsoft Office, PowerPoint, Environmental Education, Sustainable Development, Corporate Sustainability, Apple, Medical Devices, CRM, Collaboration, Policy Analysis, Agile Project Management, Scrum
Education
Bemidji State University 2003 — 2008
Masters of Science, Environmental Studies - Cohort Program in Policy, Management & Environmental Education
Bemidji State University 1996 — 1999
Bachelors, Geography and International Studies - East Asian Studies, Graduated with Honors
University of St. Thomas
Business - Graduate Studies
Sydnee Hartwig Henning Sydnee Hartwig Henning's FocalPointe Group Experience October 2014 - July 2015
Job Senior Recruiter Business Analysis, Business Architecture and Project Management
Industry Management Consulting
Experience
Keyot July 2015 - Present
FocalPointe Group October 2014 - July 2015
Digineer July 2012 - October 2014
Genesis10 July 2011 - July 2012
Genesis10 September 2007 - July 2012
GMAC ResCap October 2005 - September 2007
Digineer March 2005 - October 2005
Robert Half Technology January 2004 - February 2005
Art Institutes October 2001 - December 2003
BORN July 1998 - June 2001
Skills
Recruiting, Talent Management, Employee Referral..., Talent Acquisition, Vendor Management, Technical Recruiting, Applicant Tracking..., Sourcing, Resource Management, Internet Recruiting, Process Improvement, Business Analysis, Management, Benefits Negotiation, Project Management, Change Management, Business Process..., Staff Augmentation, SDLC, Management Consulting, Leadership, Consulting, Operations Management, Cross-functional Team..., Employee Benefits, Sales, Business Development, Networking, Information Technology, Hiring, Contract Recruitment, Human Resources, Staffing Services, Employer Branding, CRM, Performance Management, Interviews, Temporary Placement, Executive Search, College Recruiting, Training, Strategy, Mentoring, Business Process
Education
University of St. Thomas 1990 — 1994
Bachelor’s Degree
Dublin City University
Study Abroad Program
Keyot July 2015 - Present
FocalPointe Group October 2014 - July 2015
Digineer July 2012 - October 2014
Genesis10 July 2011 - July 2012
Genesis10 September 2007 - July 2012
GMAC ResCap October 2005 - September 2007
Digineer March 2005 - October 2005
Robert Half Technology January 2004 - February 2005
Art Institutes October 2001 - December 2003
BORN July 1998 - June 2001
Skills
Recruiting, Talent Management, Employee Referral..., Talent Acquisition, Vendor Management, Technical Recruiting, Applicant Tracking..., Sourcing, Resource Management, Internet Recruiting, Process Improvement, Business Analysis, Management, Benefits Negotiation, Project Management, Change Management, Business Process..., Staff Augmentation, SDLC, Management Consulting, Leadership, Consulting, Operations Management, Cross-functional Team..., Employee Benefits, Sales, Business Development, Networking, Information Technology, Hiring, Contract Recruitment, Human Resources, Staffing Services, Employer Branding, CRM, Performance Management, Interviews, Temporary Placement, Executive Search, College Recruiting, Training, Strategy, Mentoring, Business Process
Education
University of St. Thomas 1990 — 1994
Bachelor’s Degree
Dublin City University
Study Abroad Program
Candice Burr Candice Burr's FocalPointe Group Experience March 2015 - Present
Job Healthcare Consultant at FocalPointe Group
Industry Hospital & Health Care
Experience
FocalPointe Group March 2015 - Present
University Hospitals of Cleveland August 2013 - Present
Deloitte Consulting April 2012 - Present
University Hospitals of Cleveland May 2007 - December 2011
University Hospitals of Cleveland 2003 - 2007
University Hospitals of Cleveland 1995 - 2003
University Hospitals of Cleveland 1987 - 1994
Skills
Healthcare, Healthcare Management, Hospitals, Nursing, Budgeting, Microsoft Office, Customer Relations, Patient Safety, Inpatient, Excel, PowerPoint, Administration, Teamwork, Business Planning, Employee Relations, Performance Improvement, Surgery, Budgets, Microsoft Excel, System Administration, Program Management, Software Documentation, Management, Leadership, Training, Performance Management, Team Building, Healthcare Consulting, EHR, Ambulatory, Informatics
Education
Lake Erie College 2008 — 2011
MBA, Health Care Focus
Kent State University 1974 — 1978
BSN, Nursing
FocalPointe Group March 2015 - Present
University Hospitals of Cleveland August 2013 - Present
Deloitte Consulting April 2012 - Present
University Hospitals of Cleveland May 2007 - December 2011
University Hospitals of Cleveland 2003 - 2007
University Hospitals of Cleveland 1995 - 2003
University Hospitals of Cleveland 1987 - 1994
Skills
Healthcare, Healthcare Management, Hospitals, Nursing, Budgeting, Microsoft Office, Customer Relations, Patient Safety, Inpatient, Excel, PowerPoint, Administration, Teamwork, Business Planning, Employee Relations, Performance Improvement, Surgery, Budgets, Microsoft Excel, System Administration, Program Management, Software Documentation, Management, Leadership, Training, Performance Management, Team Building, Healthcare Consulting, EHR, Ambulatory, Informatics
Education
Lake Erie College 2008 — 2011
MBA, Health Care Focus
Kent State University 1974 — 1978
BSN, Nursing
Anthony Zekas's FocalPointe Group Experience 2015 - Present
Job Talent Management at FocalPointe Group
Industry Staffing and Recruiting
Experience
FocalPointe Group 2015 - Present
AZ Staffing, Inc. 2011 - 2015
LANTek 2010 - 2011
Skills
Technical Recruiting, Internet Recruiting, Recruiting, Interviews, Consulting, Contract Negotiation, Staffing Services, Talent Management, Screening Resumes, Applicant Tracking..., SDLC, Sourcing, Staff Augmentation, Management, Networking, Temporary Placement, Executive Search, Permanent Placement, Benefits Negotiation, Temporary Staffing, College Recruiting, Talent Acquisition, Screening
Education
La Roche College
FocalPointe Group 2015 - Present
AZ Staffing, Inc. 2011 - 2015
LANTek 2010 - 2011
Skills
Technical Recruiting, Internet Recruiting, Recruiting, Interviews, Consulting, Contract Negotiation, Staffing Services, Talent Management, Screening Resumes, Applicant Tracking..., SDLC, Sourcing, Staff Augmentation, Management, Networking, Temporary Placement, Executive Search, Permanent Placement, Benefits Negotiation, Temporary Staffing, College Recruiting, Talent Acquisition, Screening
Education
La Roche College
Kristi Swanson's FocalPointe Group Experience March 2010 - Present
Job BA with FocalPointe Group
Industry Outsourcing/Offshoring
Experience
FocalPointe Group March 2010 - Present
ICATT Consulting September 2009 - March 2010
Convergys May 2007 - June 2009
Convergys November 2006 - May 2007
Convergys March 2003 - July 2006
Convergys November 2001 - March 2004
Skills
Workforce Management, Vendor Management, Training Delivery, Change Management, Call Center, BPO, Outsourcing, Performance Management, Program Implementation, Building Relationships, Crisis Communications, Customer Experience, Operations Management, Team Management, CRM, Training, Talent Acquisition, Business Process, Program Management, Business Process..., Employee Relations, Talent Management, Coaching, Leadership Development, Employee Engagement, Contact Centers, Service Delivery, Process Improvement, Organizational..., Employee Training, Telecommunications, Call Centers, Management Consulting, Customer Satisfaction, Analysis, Offshoring, Business Transformation, Transition Management, Consulting, Business Analysis, Business Process..., Process Management, Customer Retention, Strategy, Cross-functional Team..., Performance Improvement, Operational Excellence, Leadership
Education
University of North Carolina at Charlotte 1987 — 1990
History/Education
FocalPointe Group March 2010 - Present
ICATT Consulting September 2009 - March 2010
Convergys May 2007 - June 2009
Convergys November 2006 - May 2007
Convergys March 2003 - July 2006
Convergys November 2001 - March 2004
Skills
Workforce Management, Vendor Management, Training Delivery, Change Management, Call Center, BPO, Outsourcing, Performance Management, Program Implementation, Building Relationships, Crisis Communications, Customer Experience, Operations Management, Team Management, CRM, Training, Talent Acquisition, Business Process, Program Management, Business Process..., Employee Relations, Talent Management, Coaching, Leadership Development, Employee Engagement, Contact Centers, Service Delivery, Process Improvement, Organizational..., Employee Training, Telecommunications, Call Centers, Management Consulting, Customer Satisfaction, Analysis, Offshoring, Business Transformation, Transition Management, Consulting, Business Analysis, Business Process..., Process Management, Customer Retention, Strategy, Cross-functional Team..., Performance Improvement, Operational Excellence, Leadership
Education
University of North Carolina at Charlotte 1987 — 1990
History/Education
Kerry Sieling's FocalPointe Group Experience July 2013 - June 2015
Job Talent Manager at FocalPointe Group
Industry Information Technology and Services
Experience
FocalPointe Group July 2013 - June 2015
Modis July 2012 - July 2013
Advantage Technical Resourcing May 2008 - July 2012
Genesis10 January 2008 - April 2008
OnPoint Staffing July 2005 - October 2007
Skills
Recruiting, Staffing Services, Human Resources, Contract Recruitment, Applicant Tracking..., Internet Recruiting, Technical Recruiting, Staff Augmentation, Sourcing, Talent Acquisition, Benefits Negotiation, Screening Resumes, Interviews, Temporary Placement, IT Recruitment, Temporary Staffing, Hiring, Screening, Resume Writing, SDLC, Employee Relations, Recruitment Advertising, New Hire Orientations, Networking, Job Fairs, Talent Management, Employee Benefits
Education
Concordia College 2002 — 2005
Bachelors, Human Resource Management
Dakota County Technical College 1998 — 2000
Associates, Graphic Design
University of Minnesota-Twin Cities 1996 — 1998
General, General
FocalPointe Group July 2013 - June 2015
Modis July 2012 - July 2013
Advantage Technical Resourcing May 2008 - July 2012
Genesis10 January 2008 - April 2008
OnPoint Staffing July 2005 - October 2007
Skills
Recruiting, Staffing Services, Human Resources, Contract Recruitment, Applicant Tracking..., Internet Recruiting, Technical Recruiting, Staff Augmentation, Sourcing, Talent Acquisition, Benefits Negotiation, Screening Resumes, Interviews, Temporary Placement, IT Recruitment, Temporary Staffing, Hiring, Screening, Resume Writing, SDLC, Employee Relations, Recruitment Advertising, New Hire Orientations, Networking, Job Fairs, Talent Management, Employee Benefits
Education
Concordia College 2002 — 2005
Bachelors, Human Resource Management
Dakota County Technical College 1998 — 2000
Associates, Graphic Design
University of Minnesota-Twin Cities 1996 — 1998
General, General