eLoyalty, a TeleTech Company
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eLoyalty, a TeleTech Company Employees
VMware August 2014 - Present
eLoyalty, a TeleTech Company May 2013 - July 2014
Progressive Insurance April 2008 - April 2013
Progressive Insurance October 2006 - April 2008
Progressive Insurance July 2003 - October 2006
JCPenney June 2002 - August 2002
Skills
VMware NSX, Network Design, Network Virtualization, Cisco Nexus, Cisco UCS, Cumulus Linux, Cloud Computing, Troubleshooting, Cisco IOS, Cisco Technologies, F5 BigIP, Network Architecture, Network Engineering, TCP/IP, Routing Protocols, Switching, Network Administration, IT Operations, Juniper, OPNET, Cisco Routing &..., Network Load Balancing, IT Project..., WAN Optimisation, WAN Optimization, VPN, CCNP, Riverbed, PCI Standards, Problem Solving, Training, QoS, Multicast, Disaster Recovery, Routing
Education
Ohio University 1999 — 2003
Bachelor of Science (BS), Communication Systems Management
EnablePath August 2014 - Present
eLoyalty, a TeleTech Company October 2013 - August 2014
Return Path February 2013 - October 2013
Dish Network December 2010 - January 2013
Iron Mountain 2008 - 2010
FedEx Office 2006 - 2008
Skills
Salesforce.com..., Salesforce.com, Visio, Business Analysis, Process Improvement, CRM, Project Management, Requirements Analysis, Account Management, Data Analysis, Customer Service, Microsoft Office, SharePoint, Sales Process, Microsoft Excel, Visualforce Pages, Forecasting, Cloud Computing, Business Process, SaaS, Consulting
Education
Colorado State University 2007 — 2010
BS Business, Business Management
eLoyalty, a TeleTech Company April 2015 - Present
PRISM September 2014 - February 2015
Eye Street Solutions LLC February 2014 - August 2014
CACI International Inc November 2012 - January 2014
CGI Federal June 2012 - September 2012
Ciizant December 2011 - April 2012
CTGi June 2011 - December 2011
QSSI April 2011 - June 2011
Harris Corporation 2009 - 2010
Skills
SDLC, SharePoint, Software Documentation, Manuals, Content Management, Editing, Requirements Analysis, Writing, FrameMaker, Technical Documentation, Technical Communication, SnagIt, Technical Writing, Change Management, Resume Writing, Visio, Software Project..., Software Development, Online Help, Project Management, Agile Methodologies, Proposal Writing
Education
University of Maryland University College 1986 — 1990
BA, Professional Writing
eLoyalty, a TeleTech Company May 2015 - Present
NICE Systems September 2014 - March 2015
ethosIQ December 2012 - September 2014
NICE Systems September 1998 - November 2012
BR Blackmarr & Associates May 1998 - September 1998
LSU Medical Center of Shreveport January 1998 - May 1998
Software & Services of LA, Inc. December 1996 - December 1997
Cato Corporation 1993 - November 1996
Long Distance Savers, Inc. 1993 - 1995
Skills
Call Center, Contact Centers, Call Logging, Workforce Management, CTI, ACD, Genesys, Avaya, IVR, Telecommunications, Integration, Unix, Professional Services, Process Improvement, Agile Methodologies, Business Process, Management, Troubleshooting, Technical Support, Enterprise Software, Customer Experience, Leadership, Vendor Management, Business Analysis, Call Centers, SQL, Telephony, CRM, Visio, Software Documentation, Project Management, Databases, Program Management, Unified Communications, SaaS, Cloud Computing, Outsourcing, VoIP, Business Development, Solution Selling, Consulting, Pre-sales
Education
University of Phoenix 2003 — 2005
Masters, Computer Information Systems
Louisiana Tech University 1992 — 1996
Bachelors, MIS
eLoyalty, a TeleTech Company July 2013 - Present
AAA Western and Central New York March 2010 - May 2013
Freelance BI Developer 2009 - 2010
Capital Management Services L.P. 2007 - 2009
Miscellaneous Project Consulting 2002 - 2007
Skills
Business Intelligence, Data Warehousing, Microsoft SQL Server, Access, New Business Development, Database Marketing, Project Management, ITIL, SSRS, Databases, Visio, SQL, Process Improvement, Business Analysis, Strategic Planning, Business Process..., Data Analysis, Software Project..., Operations Management, Team Building, SSIS, Software Documentation, Customer Service, SDLC, Product Development, Microsoft Excel, SharePoint, Microsoft Office, Marketing Communications, ETL, Analytics, Crystal Reports, Data Modeling, Analysis Services
Education
Pikeville College 1999 — 2000
Sheldon Clark High School 1996 — 1999
Kentucky Commonwealth Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program
IPsoft April 2015 - Present
IPsoft - The Home Depot January 2014 - April 2015
IPsoft - The Home Depot April 2013 - January 2014
eLoyalty, a TeleTech Company December 2012 - March 2013
Cisco April 2012 - December 2012
Cisco December 2011 - April 2012
AT&T WiFi Services July 2010 - October 2011
AT&T WiFi Services November 2008 - July 2010
Skills
Network Administration, Cisco Wireless, Cisco Technologies, Cisco IP Telephony..., Computer Hardware..., Gigabit Ethernet, Fiber Optics, Enterprise Switching, Routing Protocols like..., Cisco VoIP, Process Improvement, Technical Writing, Contact Center..., ITIL v3 Foundations..., Cisco Call Manager, VoIP, Cisco IOS, DNS, TCP/IP, Technical Support
Education
DeVry University 2009 — 2013
Associate of Science (A.S.), Network and System Administration/Administrator, 3.2
Kelseyville High School 1996 — 2000
High School, Computer Science, General Ed
NICE Systems April 2014 - Present
CSC October 2013 - April 2014
eLoyalty, a TeleTech Company June 2013 - October 2013
Harte-Hanks Direct Marketing April 2010 - June 2013
Harte-Hanks Direct Marketing July 2007 - April 2010
Harte-Hanks Direct Marketing February 2007 - July 2007
Skills
Call Center, Active Directory, Data Center, Troubleshooting, NICE Call Recording, VMware, Servers, Server 2000-2008, SharePoint, Microsoft Applications, Virtualization, Pro-Mail, Cognos, Solarwinds, Group Policy, ADFS 2.0, Network Load Balancing, Desktop Computers, Desktop Administration, Desktop Deployment, VSA, RAID, Security Policy, Network Administration, SCCM, Microsoft Exchange, Networking, Technical Support, System Deployment, XP, Windows 7, DNS, Enterprise Software, System Administration, Help Desk Support, Windows Server, Software Installation, Computer Hardware, Disaster Recovery, Wireless Networking, Microsoft Technologies, VMware ESX, Operating Systems, Network Security, Microsoft SQL Server, IIS, Windows XP, Firewalls, Cisco Technologies, DHCP
Education
Texas A&M University-Commerce 2001 — 2003
Princeton High School 1997 — 2000
Health Care Cost Institute (HCCI) August 2014 - Present
FocalPointe Group October 2008 - Present
OptumInsight April 2014 - August 2014
UnitedHealth Group September 2010 - April 2014
United Benefit Services June 2009 - September 2010
UnitedHealth Group March 2007 - June 2009
eLoyalty, a TeleTech Company July 2000 - October 2008
Uniprise September 2006 - March 2007
Definity Health February 2006 - September 2006
UnitedHealth Group August 2005 - February 2006
Skills
Customer Service, Microsoft Excel, PowerPoint, Microsoft Word, Microsoft Office, Change Management, Business Analysis, Process Improvement, Organizational..., Business Strategy, Program Management, Strategy, Analysis, Management Consulting, Business Process..., Management
Education
Lake Forest College 1993 — 1997
Bachelor of Arts (BA), Mathematics and Economics, Magna Cum Laude
QSI NextGen Healthcare September 2013 - Present
Austin Energy August 2013 - September 2013
Whole Foods Market June 2010 - April 2013
Whole Foods Market December 2007 - June 2010
eLoyalty, a TeleTech Company October 2006 - December 2007
Carrizo Springs CISD October 2002 - June 2005
Texas State Comptroller June 2000 - October 2002
Skills
Project Management, Windows Server, Windows Sharepoint..., Server 2000-2008, IIS, Cisco Technologies, Cisco IOS, Cisco Routers, Cisco Call Manager, Cisco VoIP, Cisco Switches, Active Directory..., Microsoft Exchange, Cisco IPCC Express, Cisco IP Telephony..., Symantec Backup, Symantec Antivirus, Business Process..., Process Management, SharePoint Designer, Microsoft Office..., Trend Micro Anti-Virus, Surf Control Web Filter, Microsoft Project 2010, Visio 2010, MindManager, Mac OS, Linux, Ubuntu, diskeeper administrator, Project Server 2007, PMO Design, Cisco Unity Voicemail, Cisco UCS, Office 2010, CompTIA A+ Certification, CompTIA Network+..., HDI Support Center..., IT Service Management, Management, Business Analysis, SharePoint, Visio, Process Improvement, Customer Service, SQL, Microsoft Office, SDLC, Team Building, Training
Education
University of Phoenix 2001 — 2004
Master of Science (M.S.), Computer Information Systems
The University of Texas at Austin 1990 — 1994
Bachelor of Business Administration (BBA), Finance
West Interactive Services December 2013 - Present
eLoyalty, a TeleTech Company July 2013 - December 2013
West Interactive April 2013 - July 2013
West Interactive January 2000 - April 2013
West Interactive January 1995 - January 2000
Cable USA/Cable West Advertising 1991 - 1994
Skills
Usability Testing, User Experience, User Interface Design, Telecommunications, Requirements Gathering, User Interface, Video Production, Visio, Usability, Mobile Devices, Customer Experience, IVR, Speech, Video, User Experience Design, Usability Engineering, Integration, Process Improvement, Microsoft Office, Voice User Interface..., Natural Language, Sound Forge, SaaS, Professional Audio, Photoshop, Program Management, CRM, VUI Design, SMS
Education
Humboldt State University 1991 — 1991
Film Production
University of Nebraska at Kearney 1987 — 1991
Bachelor of Arts (BA), Broadcasting
eLoyalty, a TeleTech Company April 2014 - Present
Contractor with TEKsystems May 2013 - April 2014
Capgemini Consulting May 2012 - January 2013
Vista Technical Services September 2009 - April 2012
Vista International Operations September 2008 - September 2009
Vista International Operations October 2007 - September 2008
General Dynamics Information Technology August 2005 - July 2007
Skills
Documentation, Security+, SharePoint, Troubleshooting, Visio, MS Project, Remedy 7, CMDB, Software Documentation, System Administration, Configuration Management, Project Management, Team Leadership, Quality Assurance, Commitment to Customer..., Data Analysis, Software Development, Software Testing, Technical Writing, Microsoft Publisher, Technical Documentation, Information Assurance, Testing, Process Improvement, Leadership, Microsoft SQL Server, Database Administration, Security, Disaster Recovery, DoD, Networking, XP, Change Management, Active Directory, BMC Remedy, Network Security, Windows 7, Computer Security, Technical Support, System Deployment, Computer Hardware
Education
The University of Texas at San Antonio 1999 — 2005
Bachelor Business Administration, Information Systems
Northwest Vista College 2003 — 2004
Certificate of Completion, Network Administration
eLoyalty, a TeleTech Company February 2013 - Present
Skills
Cisco Technologies, Routers, Network Design, Routing, DNS, Troubleshooting, Networking, Security, IP, Integration, Vendor Management, Juniper, Technical Support, Cisco Certified, Cisco IOS, Cisco Routers, VPN, CCNP, Data Center, CCNA, WAN, VoIP, MPLS, Juniper Technologies
Education
University of Texas at Austin 2000 — 2004
B.A., Political Science / Computer Science / Business
Arlington High School 1999 — 2000
eLoyalty, a TeleTech Company August 2013 - Present
Level 3 Communications January 2010 - August 2013
JPM Chase / Washington Mutual August 2005 - January 2010
Qwest August 2000 - August 2005
Skills
Cisco Call Manager, Cisco Technologies, Avaya, SIP Trunking, VoIP, Telecommunications, Data Center, Switches, Call Centers, WAN, VMware, LAN-WAN, Telephony, CCNA, ITIL, Cloud Computing, VPN, TCP/IP, IVR, IP, System Deployment, Network Architecture, Network Design, Unified Communications, Routers, Servers, Disaster Recovery, Network Security, Routing, Troubleshooting, Managed Services, Virtualization
Education
University of Phoenix 2003 — 2007
Bachelors, Science in Information Technology
Kronos 2015 - Present
eLoyalty, a TeleTech Company October 2014 - March 2015
Interactive Intelligence January 2014 - October 2014
Interactive Intelligence December 2011 - January 2014
Interactive Intelligence August 2011 - December 2011
Alcatel-Lucent/Genesys 2007 - 2011
Genesys January 2004 - March 2007
Genesys February 2000 - January 2004
Intek Information Systems April 1999 - February 2000
DecisionOne April 1997 - April 1999
Education
Fort Hays State University 1992 — 1994
Ferris State University 1988 — 1990
Visual Communications
Stack8 Technologies November 2013 - Present
eLoyalty, a TeleTech Company July 2013 - November 2013
Nuance Communications November 2009 - July 2013
Danian Diagnostics November 2008 - January 2010
Boutique iStore May 2008 - November 2008
Skills
Subversion, SOAP, Eclipse, Tomcat, JSP, Java software..., Spring, Java, Avaya IP Telephony, IntelliJ IDEA, Jenkins, Rally, CSS, PHP, HTML, SQL, Nuance, TTS, MVC Architecture, Perl, JavaScript, SoapUI, Git, Agile Methodologies, Software Development, CVS, UML, Web Services
Education
Concordia University 2004 — 2009
Engineering, Sofware Engineering
Marianopolis College 2002 — 2004
Bachelor of Science, Pure & Applied Sciences
Notre-Dame 1997 — 2002
eLoyalty - a TeleTech Company May 2011 - Present
United States Soccer Federation March 1984 - Present
Inergex November 2006 - May 2011
HealthNow New York Inc. October 2004 - November 2006
Professional Support Inc. November 2001 - October 2004
CIGNA September 1998 - September 2001
CIGNA Group Insurance July 1997 - September 1998
ACE Group January 1995 - July 1997
ESIS January 1995 - July 1997
Buffalo State College 1992 - 1994
Skills
Cisco Call Manager, Cisco ICM, CVP, Cost Down, VoIP, Cisco Technologies, Data Center, Cisco Certified, Contact Centers, Voice Mail, Cisco VoIP, Windows Server, IVR, Strategy, Telecommunications, Vendor Management, Management, IP, Enterprise Software, Troubleshooting, Avaya, System Administration, Telephony, Large Scale Deployments, Disaster Recovery, Unified Communications, Cisco IOS, Firewalls, Technical Support, Routing, Cloud Computing, Active Directory, TCP/IP, System Deployment, VMware, CCNA, Network Architecture, Network Engineering, Virtualization
Education
State University of New York College at Buffalo 1992 — 1994
MS, Student Personnel Administration
University of Rochester 1988 — 1992
BS, Chemical Engineering
eLoyalty, a TeleTech Company September 2013 - Present
Servion Global Solutions June 2012 - September 2013
Agc Networks December 2010 - June 2012
Servion Global Solutions December 2007 - December 2010
Network Solutions an IBM Company September 2005 - December 2007
Microsense Pvt Ltd September 2004 - September 2005
Skills
IP, Cisco Call Manager, Unified Communications, Cisco Technologies, CTI, IVR, Telecommunications, Contact Centers, CCNA, Call Centers, Networking, System Deployment, VoIP
Education
University of Mumbai 2000 — 2004
BE, Electronics
eLoyalty, a TeleTech Company February 2015 - Present
Independent Consultant October 2014 - February 2015
Thomson Reuters January 2013 - October 2014
Intuit July 2010 - January 2013
Homestead, an Intuit Company May 2008 - December 2010
Level 3 Communications June 2007 - May 2008
Level 3 Communications October 2004 - June 2007
Microsoft May 2002 - September 2004
WildBlue Communications May 2000 - November 2001
CableLabs January 1998 - May 2000
Skills
SaaS, Profit & Loss Management, Product Development, SEO, Executive Management, Broadband, Outsourcing, Program Management, Internet Services, Telecommunications, Business Process..., Sales, Enterprise Software, Vendor Management, Cross-functional Team..., Call Center, Software Project..., Project Portfolio..., Technical Leadership, Business Process..., Leadership, Product Management, Call Centers, Management, Strategy, Business Development, IT Strategy, Integration, Cloud Computing, Business Process, Software Development, Professional Services, Change Management, Business Analysis, Business Strategy, Networking, Mobile Devices, Service Delivery, VoIP, Agile Methodologies, CRM, Start-ups, Data Center, Enterprise Architecture, Business Intelligence, Go-to-market Strategy, PMO, PMP, Strategic Partnerships, Agile Project Management
Education
Illinois Institute of Technology
Masters of Science, Computer Science
The Ohio State University
BS, Computer Science
eLoyalty a TeleTech Company July 2012 - Present
Convergys April 2010 - July 2012
Arise Virtual Solutions Inc. 2009 - June 2011
Genesys January 2005 - October 2009
Nuasis 2002 - 2005
Aspect Communications July 1998 - September 2002
Siemens Enterprise Communications November 1996 - July 1998
Skills
SaaS, Direct Sales, Call Center, Contact Centers, Solution Selling, Enterprise Software, Salesforce.com, IVR, Account Management, Telecommunications, Product Management, Sales Management, New Business Development, Lead Generation, CRM, Telephony, Call Centers, Customer Experience, VoIP, Cloud Computing, CTI, Selling, Management, Channel Partners, Managed Services, Sales Process, Unified Communications, Professional Services, Start-ups, Pre-sales, ACD, Partner Management, Leadership, Go-to-market Strategy, Mobile Devices, SIP, Product Marketing, Sales, Demand Generation, Inbound Marketing, Outsourcing, Avaya, Business Alliances, Sales Enablement, Vendor Management, Sales & Marketing..., Software Industry, Sales Operations, Strategic Partnerships, BPO
Education
San Jose State University 1980 — 1983
BS, Marketing, Management
eLoyalty, a TeleTech Company August 2013 - Present
AT&T May 2009 - September 2012
Lehman Brothers October 2006 - April 2009
NEC 2005 - 2006
Xpedite 2002 - 2003
Cisco Systems 1999 - 2001
Skills
VoIP, Unified Communications, Cisco Call Manager, Cisco, Network Architecture, Virtualization, CCIE, IPT, SIP, Cisco Technologies, Wireless, Networking, BGP, Data Center, Switches, MPLS, Telephony, Troubleshooting, Integration, Telecommunications, Mobile Devices, Routing, Professional Services
Education
Rutgers, The State University of New Jersey-New Brunswick 1995 — 2000
Bachelor of Science (BS), Electrical and Computer Engineering
Sabre Hospitality Solutions July 2014 - Present
Sabre Hospitality Solutions February 2010 - July 2014
New Venture Media Group LLC April 2009 - February 2010
Jerome Press Inc. May 2001 - April 2009
eLoyalty, a TeleTech Company May 2000 - April 2001
Jerome Press, Inc. January 1998 - May 2000
Skills
Microsoft SQL Server, T-SQL, C#, Agile Methodologies, ASP.NET, .NET, SQL, VMware Workstation, VMware ESX, jQuery, Visual Studio, XML, Web Development, Web Services, CSS, JavaScript, Software Development, WinForms, Scrum, Subversion, SDLC, SaaS
Education
Boston University 1996 — 1998
Master of Science (MS), Computer Science
Boston University 1991 — 1995
Bachelor of Science (BS), Computer Science
Shaggy Dog Pet Supplies January 2015 - Present
W.Altee Burpee Company January 2012 - Present
Self Employed artist August 2011 - Present
eLoyalty, a TeleTech Company February 2015 - Present
Life-Arbitrage January 2014 - February 2015
SFByTheCase.com July 2014 - January 2015
Stream Global Services October 2012 - August 2014
Great Camping Supplies December 2008 - February 2010
Skills
Salesforce.com, Salesforce Administrator, Salesforce Setup and..., Salesforce Analytics, The setup,..., Management, Sales Operations, Analytics, Sales, Call Centers, Access, B2B, CRM, Training, Consulting, Customer Service, Technical Support, Cloud Computing, Marketing, Start-ups, Microsoft Office, Vendor Management, Project Management, Time Management, Customer Experience, Photography, Software Installation, Microsoft Excel, Social Networking, Security, Visual Arts, Project Planning
Education
Clarkson University 1994 — 1995
Master's degree, Manufacturing Systems, 3.5
Clarkson University 1991 — 2003
Bachelor's degree, Manufacturing Management, 3.7
State University of New York - System 1989 — 1991
Associate of Arts and Sciences (AAS), Business Administration and Management, General
Executive Health Resources December 2006 - Present
eLoyalty, a TeleTech Company October 2011 - March 2013
Apptis August 2006 - December 2006
US Army 3rd Infantry Division November 1998 - August 2006
US Army 112th Special Operations Signal Battalion August 2001 - December 2005
US Army 3rd Special Forces Group November 1999 - August 2001
Skills
Cisco ICM, Cisco IOS, Cisco Call Manager, Cisco Security, BGP, OSPF, MPLS, HSRP, EIGRP, QoS, Firewalls, VoIP, Unified Messaging, Contact Center Design, CTI, IVR, ICM, JTAPI, Call Routing, Cisco Nexus, Cisco Technologies, Unified Communications, UCCE, Data Center, VPN, Catalyst Switches, Routing, Troubleshooting, Networking, Servers, Windows Server, Switches, IP, Disaster Recovery, Juniper, Active Directory, Microsoft Exchange, System Deployment, Security, Integration, Technical Support, Software Installation, Routers, Juniper Technologies
Education
Central Texas College 2003 — 2005
Associates, Computer Science
eLoyalty, a TeleTech Company April 2013 - Present
Resource Teledata Inc. November 2010 - Present
Skills
Manufacturing, Inventory Management, Customer Service, Analytical Skills, Retail, Lean Manufacturing, Operations Research, Computer Simulation
Education
Texas State University-San Marcos 2008 — 2012
Bachelors of Science, Industrial Engineering
Cisco December 2014 - Present
eLoyalty, a TeleTech Company October 2013 - November 2014
Microsoft Corporation April 2011 - December 2013
Team Inc. 2010 - 2011
Enterprise Information Management 2010 - 2010
Dell July 2007 - December 2008
Hewlett Packard May 1999 - July 2007
HP 1995 - 1999
Skills
PMP, Program Management, Project Portfolio..., Business Process..., Process Improvement, Business Process, Change Management, Project Management, Enterprise Software, Management, Leadership, PMO, Risk Management, Strategic Partnerships, Governance, Process Engineering, Business Development, Training, IT Strategy, Business Transformation, Software Documentation, Enterprise Architecture, Cross-functional Team..., Integration, Vendor Management, SDLC, Cloud Computing, Software Project..., Professional Services, Business Intelligence, IT Service Management
Education
University of Maryland University College
B.S., Technology and Management
Transamerica December 2013 - May 2014
State Farm January 2012 - November 2013
Convergys 2010 - 2011
Esmertec 2008 - 2008
eLoyalty, a TeleTech Company 2007 - 2008
Paktel 2006 - 2007
Greatland 2004 - 2006
Lucent Technologies 1986 - 2002
Skills
Resource Management, Risk Assessment, Client Engagement, Vendor Management, Quality Assurance, SDLC, Software Project..., MS Project, Software Development, Requirements Analysis, Agile, Telecommunications, Visio, Program Management, Customer Relations, Process Improvement, Team Building, Planning, Project Planning, Product Management, Integration, Unix, Problem Solving, Testing, Product Development, PMO, Contract Negotiation, Analysis, Team Leadership, Customer Service, Networking, Change Management, Project Management, Management, Wireless, Software Documentation, PMP, Budgets, Business Analysis, Cross-functional Team..., Agile Methodologies
Education
University of Illinois at Chicago 1974 — 1978
BSEE, Computer Information & System
Karachi University
Electrical and Electronics Engineering
EducationDynamics September 2013 - Present
Kahler Communications, Inc December 2008 - December 2013
ValueWise Corporation 2008 - 2008
eLoyalty, a TeleTech Company 2004 - 2007
Skills
Organizational..., Statistics, Business Strategy, Project Management, New Product Validation, Personality Assessment, Corporate Communications, Management Consulting, Conflict Prevention, Program Development, Program Evaluation, Cross-functional Team..., Training, Engaging Public Speaker, Leadership Development, Employee Engagement, Personal Development, Coaching, Business Transformation, Human Resources, Talent Management, Change Management, Organizational..., Performance Management, Employee Relations, Leadership, Executive Coaching, Business Process..., Consulting, Strategy, Team Building, Workshop Facilitation, Staff Development, CRM, Program Management, Performance Improvement, Entrepreneurship, Training Delivery, Executive Development, Interviews, Organizational Design, Vendor Management, Recruiting, Employee Training, Management
Education
Idaho State University
Bachelor of Science (B.S.), Psychology, minor in Business
Indiana University-Purdue University at Indianapolis
Master of Science (M.S.), Industrial and Organizational Psychology
Xylem Inc. May 2014 - Present
W.W. Grainger, Inc. March 2013 - May 2014
W.W. Grainger, Inc. October 2012 - March 2013
Richco, Inc. December 2010 - June 2012
Richco, Inc. February 2005 - December 2010
Richco, Inc. October 2002 - February 2005
Cisco November 2000 - June 2001
eLoyalty, a TeleTech Company January 1997 - November 2000
Skills
Outlook, Process Improvement, Microsoft Excel, Sales, Customer Service, Inventory Management, Lotus Notes, Microsoft Office, Management, Human Resource Planning, Human Resources, Training, Process Scheduler, Team Leadership
Education
Northeastern Illinois University 2010 — 2012
Bachelor of Arts (BA), Interdisciplinary Studies and Human Resource Development
Oakton Community College
Associate of Arts and Sciences (AAS), Computer Technology/Computer Systems Technology
Lewan Technology June 2014 - Present
eLoyalty, a TeleTech Company January 2014 - June 2014
Lewan Technology March 2011 - January 2014
TEKsystems April 2010 - February 2011
ISC July 2006 - April 2010
Northrop Grumman Corporation October 2003 - June 2006
Colorado Community College System February 2002 - October 2003
Education
Colorado Mesa University 1997 — 2001
BS, Computer Science
TeleSpace LLC May 2015 - Present
Clinical Pathology Laboratories October 2014 - June 2015
eLoyalty, a TeleTech Company August 2013 - August 2014
ADP January 2013 - June 2013
IT Services Group 2012 - 2012
United States Air Force May 2007 - September 2009
Skills
Active Directory, Windows 7, Help Desk Support, Windows XP, Networking, Troubleshooting, Windows Server, Technical Support, Servers, Microsoft Exchange, Computer Hardware, Network Administration, VMware, System Administration, Software Installation, Citrix, VPN, Hardware, LAN-WAN, Laptops, Information Technology, Cisco Technologies, Unified Communications, VoIP, Cisco Call Manager
Education
Western Technical College 2011 — 2013
Associate's degree, Computer and Information Systems Security/Information Assurance
Defense Language Institute 2007 — 2008
Certification in Persian-Farsi, Persian-Farsi
eLoyalty, a TeleTech Company March 2013 - Present
TeleTech December 2010 - March 2013
TeleTech November 2009 - December 2010
TeleTech November 2008 - October 2009
CaridianBCT, Inc. April 2006 - November 2008
Agilent Technologies May 1999 - February 2003
Skills
Marketing Communications, Event Management, Marketing, Event Planning, Corporate Communications, Management, Trade Shows, Advertising, Brand Management, Strategic Planning, Online Marketing, Marketing Strategy, Market Planning, Sales, Product Marketing, Project Planning, Product Development, Project Management, Retail, CRM, Email Marketing, Selling, Program Management, Lead Generation, Marketing Management
Education
California State University-Sacramento
BS, Business - Marketing Communications
vinylmnky February 2015 - Present
eLoyalty, a TeleTech Company November 2013 - Present
eLoyalty July 2012 - November 2013
Center for Economic Development's Sustainable Business Program July 2011 - May 2012
The University of Texas at San Antonio January 2011 - May 2012
The University of Texas at San Antonio January 2011 - May 2012
The Movement April 2010 - May 2012
Bohanan's August 2011 - March 2012
Skills
Account Management, Financial Analysis, Finance, Leadership, Analytics, Spanish, Data Analysis, Analysis, Sustainability, Microsoft Excel, Team Leadership, Teamwork, Microsoft Office, PowerPoint, Access, Public Speaking, Event Planning, Research, Salesforce.com, Team Building, Forecasting, Corporate Finance, Predictive Modeling, Visual Basic, Behavioral Analytics, Strategic Planning, Adaptability, Effective Communication, Marketing Strategy, Event Management, Social Media, Committed to..., Marketing Communications, Fundraising, Strategy, Management, Training, Project Planning, Marketing, Enterprise Software, Key Account Management, Salesforce.com...
Education
The University of Texas at San Antonio 2008 — 2012
Bachelor of Business Administration (B.B.A.), Marketing and Finance; Marketing; Finance; Information Systems; Finance
Recent Dev Bootcamp Graduate April 2015 - Present
The Law Offices of Edward J. Kozel June 2013 - May 2015
Saper Law April 2013 - April 2013
United States Attorney's Office January 2012 - May 2012
Chambers of the Hon. Colleen McMahon, U.S. District Court, SDNY May 2011 - August 2011
Office of the Cook County Public Guardian May 2010 - August 2010
eLoyalty, a TeleTech Company July 2008 - August 2009
Skills
Litigation, Legal Research, Legal Writing, Civil Litigation, Torts, Depositions
Education
NYU School of Law 2009 — 2012
Doctor of Law (JD)
University of Chicago 2004 — 2008
Bachelor of Arts (BA), Mathematics
Dev Bootcamp
Dev Bootcamp
Dev Bootcamp
US Bank August 2003 - Present
IFX Forum, Inc. 2013 - Present
David Moss Realty 1985 - Present
Minneapolis Area Association of Realtors 1985 - Present
All Right Tax Services, LLC 2010 - 2013
TAJ Technologies 2001 - 2002
eLoyalty, a TeleTech Company 2000 - 2001
Coopers & Lybrand 1997 - 1999
Skills
Enterprise Architecture, Architecture, SOA, Real Estate, SOA Governance, SOA Security, SOA Testing, Integration, EAI, Enterprise Software, Leadership, SDLC, Vendor Management, Business Analysis, Project Management, Web Services, Oracle SOA Suite, OSB, SOAP, XML Schema, Consulting, webMethods, Software Development, Requirements Analysis, Software Project..., Solution Architecture, Program Management, IT Strategy, Governance, Requirements Gathering, Business Process, IT Management, Real Estate Transactions, Single Family Homes, Fair Housing, National Association of..., Architectures
Education
ZapThink, Licensed ZapThink Architect (LZA) 2011 — 2011
Licensed ZapThink Architect (LZA), Service Oriented Architecture (SOA)
University of Minnesota - Carlson School of Management 2004 — 2004
BA, Transportation
Lincoln Senior High School
High School, Electronis & Programming
eLoyalty, a TeleTech Company July 2013 - Present
Powerhouse Management March 2013 - July 2013
Giganews a Powerhouse Management Company April 2012 - April 2013
Time Warner Cable August 2011 - 2012
Skills
UCCE, Cisco Call Manager, CUIC, Cisco VoIP, Cisco Routers, Unity, Microsoft Technologies, VMware Infrastructure, CRM, Dell PowerEdge Servers, CCNA, Network Design, WAN, Software Installation, Computer Hardware, Operating Systems, Switches, Routing, Network Engineering, Data Center, IT Operations, Network Architecture, CUCM, Cisco, Unified Communications, Cisco MDS SAN switches, Microsoft Exchange
Education
ITT Technical Institute-Austin 2009 — 2012
CNS, Information Technology
ITT Technical Institute-Austin 2009 — 2012
Associate's degree, Information Technology
IPsoft April 2015 - Present
eLoyalty, a TeleTech Company July 2013 - April 2015
mindSHIFT September 2011 - July 2013
Cisco Systems November 2009 - August 2011
Acer America Corp. December 2005 - November 2009
Dish Network/Velocity.net June 2002 - December 2004
Skills
Cisco, Troubleshooting, Windows Server, Active Directory, Operating Systems, Managed Services, Telecommunications, Windows, Customer Relations, CCNA, Cloud Computing, Computer Hardware, Team Leadership, Routers, Servers, TCP/IP, Ethernet, Networking, Network Administration, DNS, Microsoft Exchange, LAN-WAN, Cisco Call Manager, System Administration, Storage, Firewalls, IT Operations, Hardware, Wireless Networking, Cabling, Windows 7, HP, XP, NAS, Computer Network..., Storage Area Networks, Software Installation, SAN, Unified Presence, Cisco Telepresence, Video Collaboration, Enterprise Voice, Unified Communications, Telepresence, Tandberg, Codian, AV Integration, DHCP, Cisco Technologies, Data Center
Education
Austin Community College 2009 — 2012
Business Administration
Temple College 2003 — 2004
Business
Temple High School 2000 — 2003
Obtained high school diploma, Business
eLoyalty, a TeleTech Company April 2015 - Present
Wyndham Vacation Ownership August 2014 - April 2015
eLoyalty, a TeleTech Company September 2013 - June 2014
Adecco Engineering & Technical September 2011 - September 2013
TETRA TECHNOLOGIES, INC October 2009 - July 2011
GENERAL EMPLOYMENT ENTERPRISES October 2007 - August 2009
TETRA TECHNOLOGIES INC March 2006 - October 2007
Skills
Recruiting, Human Resources, New Hire Orientations, Technical Recruiting, Employee Relations, Talent Acquisition, Sourcing, Contract Recruitment, Training, Temporary Staffing, Interviews, Staffing Services, Career Counseling, Onboarding, Employee Benefits, Internet Recruiting, Applicant Tracking..., Management, Temporary Placement, College Recruiting
Education
Houston Baptist University 2008 — 2011
M.A., Psychology
Sam Houston State University 2002 — 2005
B.S, Psychology
eLoyalty, a TeleTech Company March 2014 - Present
PSS (Product Support Solutions) October 2012 - February 2014
Spanlink Communications July 2011 - October 2012
ShoreGroup September 2010 - June 2011
Spanlink Communications January 2005 - September 2010
Eccher Software Development, LLC March 2002 - December 2004
Aspect Communications January 1999 - March 2002
MicroHouse May 1997 - December 1998
Colorado Time Systems 1988 - 1997
Skills
CTI, Unified Communications, IVR, Enterprise Software, Cisco Technologies, Contact Centers, Pre-sales, Product Management, Telecommunications, VoIP, ACD, Professional Services, Leadership, Process Improvement, Agile Methodologies, SIP, Management, Cloud Computing, Go-to-market Strategy, Cross-functional Team..., Competitive Analysis, Marketing Strategy, Product Lifecycle..., Business Development, Sales Engineering, Solution Selling, Product Development, Genesys, Project Management, Managed Services, Development Management, Sales, Speech Recognition, Software Development, Call Routing, Systems Engineering, Processes Development, Management Development, Cisco UCCE, Cross Functional Team..., Call Centers, New Business Development, Avaya, Cisco Call Manager
Education
Colorado State University 1986 — 1993
BSCS, Computer Science, Electrical Engineering
TVHS 1983 — 1986
High School Diploma, Mathematics, Science, Computers
Servion Global Solutions August 2015 - Present
CorvisaCloud October 2014 - August 2015
eLoyalty, a TeleTech Company August 2012 - September 2014
TeleTech July 2012 - September 2014
Citigroup January 2010 - August 2012
Citigroup January 2007 - January 2010
Citi January 2006 - January 2007
NCO Group January 2005 - January 2006
HSBC January 2003 - January 2005
HSBC January 2003 - January 2005
Skills
Call Center, IVR, MIS, VoIP, Cisco Technologies, Networking, Telecommunications, Integration, Unified Communications, TCP/IP, Enterprise Software, SIP, Pre-sales, CRM, Telephony, Cloud Computing, Contact Centers, CTI, Vendor Management, Avaya, SaaS, Managed Services, IP, Data Center, Professional Services, Call Centers, Enterprise Architecture, Service Delivery, Active Directory, Solution Selling, Infrastructure, Software Development, SOA, Management, Disaster Recovery, Solution Architecture, ITIL, Security, System Deployment, Outsourcing, Information Technology, IT Strategy, IT Management, Virtualization, Information Security, Architectures, IT Operations, IT Service Management, Avaya Technologies
Education
University of Phoenix 1998 — 1999
Bachelor of Science (BS), Information Technology
US Naval Nuclear Power School 1996 — 1998
Graduate, Navy Nuclear Power Training Command (NNPTC)
Georgia Institute of Technology 1995 — 1996
College Dropout, Computer Science
eLoyalty, a TeleTech Company May 2013 - Present
Computer Sciences Corporation September 2007 - May 2013
Sears Holdings Corporation November 2005 - September 2007
Computer Sciences Corporation June 2004 - November 2005
Sears March 2000 - June 2004
Time Warner Cable July 1993 - July 2000
Skills
PMP, Telecommunications, Vendor Management, Outsourcing, Management, Cross-functional Team..., Software Documentation, Process Improvement, Technical Support, Program Management, Call Centers, IT Service Management, ITIL, Business Process..., IT Strategy, Enterprise Software, Information Technology, Project Delivery, Project Management, Integration, Data Center, IT Management, Cisco Technologies, Project Planning, Servers, Software Project..., Call Center, Networking, Disaster Recovery, Training, Team Leadership, SDLC, Project Portfolio..., Service Delivery, Visio, Infrastructure, Requirements Analysis, Analysis, Security, Business Intelligence, Leadership, PMO, Agile Methodologies, Agile Project Management, Agile & Waterfall...
Education
Park University 2009 — 2016
Bachelor of Science (BS) - five classes remain to complete degree, Management, 3.9
University of Phoenix 2006 — 2007
Associates, Business Administration, 4.0
eLoyalty, a TeleTech Company March 2015 - Present
TEKsystems July 2013 - December 2014
American Express July 2006 - December 2011
EMX, Inc, 2002 - 2006
Blue Cross of Northeastern Pennsylvania 1998 - 2002
NatWest/Fleet PA Services, Inc. 1995 - 1998
Skills
Requirements Analysis, Business Analysis, Call Center, Software Development, Integration, Vendor Management, Visio, Software Project..., PMP, Software Documentation, Disaster Recovery, Call Centers, Project Management
Education
Collin County Community College 1984 — 1986
Business Administration and Management, General
Richland Community College 1984 — 1984
Business Administration and Management, General
Plano Senior High School
High School Diploma
eLoyalty, a TeleTech Company April 2014 - Present
The Integer Group November 2011 - April 2014
eQ Technologic January 2010 - November 2011
Lockheed Martin Space Systems Company June 2004 - December 2009
Avaya August 1998 - June 2004
Skills
Integration, SQL, Microsoft SQL Server, JavaScript, Databases, Web Services, Active Directory, Java, HTML, Business Intelligence, Project Management, Access, Testing, SSRS, ASP.NET, Cognos, Data Migration, Technical Support, Microsoft Dynamics, T-SQL, Software Project..., Web Development, Reporting & Analysis, Requirements Analysis, Technical Product..., Training Course...
Education
University of Denver 2003 — 2006
Master's, Computer Information Systems
Metropolitan State University of Denver 2001 — 2003
Bachelor’s, Computer Information Systems
IBM August 2015 - Present
Appcore September 2012 - August 2015
Rockwell Collins November 2007 - September 2012
eLoyalty, a TeleTech Company January 2007 - November 2007
Skills
Python, Web Development, Java, Eclipse, Software Development, MySQL, Object Oriented Design, Subversion, Cloud Computing, JavaScript, Linux, Software Engineering, Integration, Web Applications
Education
Iowa State University 2000 — 2005
Bachelor of Science (BS), Computer Engineering
Cisco August 2014 - Present
Cherry Creek Schools Foundation 2013 - Present
Cisco 2013 - July 2014
eLoyalty, a TeleTech Company May 2010 - November 2013
TeleTech December 2006 - May 2010
TeleTech July 2005 - May 2010
Avaya November 2002 - July 2005
Avaya July 2001 - October 2002
Avaya November 2000 - June 2001
USWest August 1998 - November 2000
Skills
Fluent Spanish, Quality Management, Strategic Financial..., Project Management, Change Management, Labor Relations, Regulatory Strategy, Strategy, Spanish, Product Management, Program Management, Cloud Computing, Operations Management, Management, Cross-functional Team..., Leadership, CRM, Executive Management, Vendor Management, Telecommunications, Strategic Planning, Team Building, Quality Assurance, Business Development, Process Improvement, Call Centers, IT Management, Outsourcing, Business Process..., Customer Satisfaction, Coaching, Business Intelligence, Professional Services, SaaS, Customer Experience, Negotiation, Team Leadership, Business Analysis, Taekwondo, Business Strategy, Start-ups, Contract Negotiation, Networking, Strategic Partnerships, P&L Management, Solution Selling, Integration, IT Strategy, Business Process, Go-to-market Strategy
Education
University of Colorado Boulder - Leeds School of Business 2000 — 2002
Executive MBA, Business Administration
United States Naval Academy 1991 — 1995
BS, Ocean Engineering, Spanish Minor
OpExNow July 2014 - Present
Retreat Capital Management, Inc. March 2012 - May 2014
eLoyalty, a TeleTech Company March 2011 - March 2012
Modis International September 2010 - March 2011
Cisco Systems May 2007 - April 2009
Infrastruct Security November 2006 - March 2007
Catherine Bartlett Consulting January 2003 - March 2007
Austin Technology Council April 1998 - December 2002
Skills
Project Management, Customer Service, Risk Management, Data Analysis, Turn Around Management, Process Redesign, Cross-functional Team..., Customer Satisfaction, Team Building, Strategic Planning, Vendor Management, Team Leadership, Program Management, Process Improvement, Account Management, Matrix/Cross-functional..., Executive-level..., Collaboration &..., Relationship Management, Change Management, Business Process..., Integration, Management, Analysis, PMP, Outsourcing, Networking, Strategy, Unified Communications, CRM, Leadership, Business Process, PMO
Education
St. Edward's University
BBA, Business Management, Magna Cum Laude
St. Edward's University
BA, Criminal Justice, Magna Cum Laude
JDRF August 2014 - Present
Deloitte January 2013 - 2013
Cognizant Technology Solutions 2012 - 2012
Cegedim Dendrite 2009 - 2012
IMS Health 2007 - 2009
Inforte 2006 - 2007
C3i 2001 - 2006
eLoyalty, a TeleTech Company 2000 - 2001
PwC / "Big-4" 1995 - 2000
Pechiney Corporate Finance / Howmet Division 1990 - 1994
Skills
Life Sciences, Pharmaceutical, Healthcare, Managed Care, Sales and Marketing..., CRM, Account Management, Strategic Leadership, Business Development, PMO, Program Management, Master Data Management, Help Desk, Customer Support, Lifesciences, Help Desk Support, Siebel, Strategy, Healthcare Analytics, Management, Pharmaceutics, Analytics, Leadership, Market Research, Outsourcing, Business Intelligence, Salesforce.com, Biotechnology, Pharmaceutical Industry, Consulting, Business Process, Data Warehousing, Professional Services, Sales Process, Integration, Project Management, PMP, Cross-functional Team..., New Business Development, Sales Operations, SaaS
Education
New York University - Leonard N. Stern School of Business 1990 — 1993
MBA, Finance / International Business
Connecticut College 1981 — 1985
BA, Economics / International Political Studies
eLoyalty, a TeleTech Company June 2014 - Present
eLoyalty February 2012 - May 2014
ARC April 2011 - January 2012
InQuest Staffing September 2009 - March 2011
General Employment November 1998 - July 2009
TRIAD Personnel May 2006 - March 2008
General Employment 1998 - 2005
Skills
Technical Recruiting, Applicant Tracking..., Internet Recruiting, Benefits Negotiation, Screening, Sourcing, Talent Acquisition, Executive Search, Recruiting, College Recruiting, Staffing Services, Contract Recruitment
Education
The University of Texas at Austin 1990 — 1997
BA, Sociology
Taylor High School
eLoyalty, a TeleTech Company May 2007 - Present
Education
Eastern Illinois University 1994 — 1996
M.B.A., MBA
eLoyalty, a TeleTech Company November 2011 - Present
Verizon IT/Voice Portal Caller Experience April 2011 - November 2011
Voxify December 2009 - May 2011
La Trobe University April 2008 - June 2009
Stony Brook University December 2005 - January 2008
Ohio Wesleyan University August 2005 - December 2005
The Ohio State University January 2005 - December 2005
The Ohio State University September 1998 - December 2004
Skills
Speech Recognition, Usability Testing, Research, Linguistics, IVR, Data Analysis, Analysis, Data Mining, Mobile Applications, User Experience, CTI, User Experience Design, Management, Agile Methodologies, English, Editing, Human Computer..., Customer Experience, Big Data, Mobile Devices, Project Management, Computational..., User Interface Design, SaaS, Software Engineering, Enterprise Software, Customer Service, Translation, Artificial Intelligence, Natural Language..., User-centered Design, Software Development, Perl, Product Management, Voice User Interface...
Education
The Ohio State University 1998 — 2005
PhD, Linguistics
The University of Kansas 1996 — 1998
MA, Linguistics
Wichita State University 1992 — 1996
BA, Anthropology
eLoyalty, a TeleTech Company February 2014 - Present
eLoyalty October 2005 - February 2014
Ocwen Financial Corporation June 2001 - October 2005
Skills
Cisco ICM, ICM, CVP, Cisco Call Manager, Cisco, VoIP, Telephony, SIP, H.323, MGCP, Call Recording, Unified Communications, IVR, Avaya, Call Center, CTI, ACD, PBX, CCNA, CCNP, ITIL, Telecommunications, VMware, Windows Server 2003, Call Routing, Linux, QoS, Windows, SQL Server, XP, Cisco IOS, Troubleshooting, Virtualization, Unix, Cisco Technologies, Cost Down, Windows Server, Microsoft SQL Server, Cisco UCS, Contact Centers, Call Centers, WAN, Windows XP, Managed Services, Network Design, Data Center, Cisco Routers, Call Logging
Education
University of Central Florida 1998 — 2001
None, Business Administration
American Christian Academy 1994 — 1998
High School Diploma
eLoyalty, a TeleTech Company January 2014 - Present
Florida State College at Jacksonville August 2013 - Present
Watson Realty Corp. September 2010 - January 2014
Fast Train July 2009 - April 2011
Enterprise Integration November 2009 - September 2010
Apex Systems,Inc March 2009 - May 2009
Enterprise Integration February 2008 - January 2009
Nelnet Inc November 2004 - January 2007
Time Warner Cable August 2003 - October 2004
Cousin's Management Group September 2002 - August 2003
Skills
Unified Communications, Routers, DHCP, VPN, Contact Centers, Calabrio Work Force..., DNS, Switches, Cisco Technologies, Active Directory, Windows Server, Citrix, CCNA, Cisco Routers, Cisco UCS, Operating Systems, TCP/IP, Microsoft Certified..., Computer Hardware, Routing, Microsoft Office, Cisco IOS, Troubleshooting, CCNP, Windows Vista, Printers, Frame Relay, Customer Service, FTP, OSPF, Fast Ethernet, BGP, RIP, IP, EIGRP, Avaya, Telnet, DSL, PABX, Inventory Management, Symantec Security, SNMP, Software Installation, ASA, SolarWinds Network...
Education
University of Central Florida 2012 — 2014
Master of Science (MS), Digital Forensics
Florida State College Jacksonville 2005 — 2011
Bachelors of Applied Science, Network and Telecommunications
Florida Community College 2005 — 2009
Associate of Applied, Science Networking Services Technology
Florida Community College at Jacksonville 2005 — 2008
AS, Network Administration
TeleSpace LLC April 2015 - Present
KForce/ McKesson (Contractor) January 2014 - April 2015
Rent-A-Center August 2013 - December 2013
eLoyalty, a TeleTech Company May 2013 - August 2013
Randstad Technologies US March 2013 - May 2013
Apex Systems December 2012 - March 2013
First American Financial Corporation / CoreLogic January 2007 - December 2012
AT&T August 2006 - December 2007
AOS March 2004 - August 2006
Skills
Cisco UCS, VMWare ESXi, Unified Communications, Unified Messaging, Unified Presence, Cisco Communications..., Cisco ICM, Cisco IP IVR, Cisco CVP, Cisco Unity, Cisco Unity Connection, Cisco Emergency..., Cisco Telepresence, Cisco Routing &..., SIP Trunking, MGCP, H323, NICE Perform, IEX Total View, Symon, Cistera, Cisco UC architect and..., IP, Cisco Technologies, Cisco Call Manager, VMware ESX, H.323, Cisco Routers, Active Directory, Data Center, VMware, Servers, Network Engineering, Troubleshooting, NICE, Switches, Firewalls, Telecommunications, Routers, Virtualization, VoIP
Education
Wichita State University 2000 — 2001
Masters, Computer Engineering
University of Madras 1995 — 1999
Bachelors, Electronics & Telecommunication
eLoyalty, a TeleTech Company July 2014 - Present
eLoyalty July 2011 - July 2014
Lamar State College-Port Arthur September 2008 - July 2011
Lamar State College-Port Arthur September 2007 - September 2008
Lamar State College-Port Arthur May 2005 - September 2007
Lamar University January 2004 - May 2005
United States Marine Corps May 1998 - May 2002
Skills
VMWare Certified..., Microsoft Certfied..., VMware, Troubleshooting, Databases, Administration, Active Directory, Network Security, Microsoft Certified..., System Administration, Network Administration, Windows 7, Microsoft SQL Server, Windows Server, Dell PowerEdge Servers, Technical Support, Servers, XP, Software Installation, Access, Data Center, DNS, Computer Hardware, DHCP, Hardware, Operating Systems, Cisco Technologies, TCP/IP, Security, Cisco IOS, VPN, Networking, Group Policy, Microsoft Exchange, Disaster Recovery, SharePoint, Cisco Call Manager, Virtualization, Cisco Routers, Firewalls, IT Management, Microsoft Technologies, IT Operations, Switches, System Deployment, VoIP, Routing, Windows, Windows XP, Wireless Networking
Education
Lamar University 2003 — 2005
BBA, MIS
Barstow College 2000 — 2002
AAS, Electronics Technician
eLoyalty, a TeleTech Company July 2015 - Present
eLoyalty, a TeleTech Company July 2013 - Present
IBM Canada Ltd. May 2008 - June 2013
School Boards Corporation Inc. March 2007 - August 2008
TELUS May 2007 - August 2007
Credit Union Central of Ontario May 2005 - August 2005
Skills
UCCE, ICM, CVP, Contact Centre..., Cisco Call Manager, Java, Requirements Gathering, ClearCase, Openspan, SQL, MS-DOS, Office 2010, Unix, Integration, Call Center, Requirements Analysis, WebSphere Application..., Disaster Recovery, Websphere, Call Centers, Solution Architecture, Business Analysis
Education
York University 2005 — 2010
Computer Engineering, Honors Degree
Humber College 2004 — 2005
Computer Programmer, 2 year Programmer Diploma
eLoyalty, a TeleTech Company September 2015 - Present
P2 Energy Solutions October 2014 - June 2015
American Golf Association June 2012 - October 2014
IBM Global Business Services March 2008 - February 2013
Bayden Hill Technology Services, Inc. June 2007 - March 2008
Carter & Burgess March 2004 - June 2007
Tui Consulting June 2003 - March 2004
Skills
Project Management, SDLC, ERP, Project Planning, Information Technology, Project Portfolio..., Project Delivery, Team Leadership, Program Management, PMO, Business Process, IT Strategy, Business Process..., Integration, PMP, CRM, Business Analysis, Vendor Management, Infrastructure, Process Improvement, Change Management, Business Transformation, Resource Management, Service Delivery, System Deployment, Service Management, IT Service Management, Stakeholder Management, Governance, Event Management, IT Outsourcing, ITIL, Business Process..., Solution Architecture, IT Operations, Software Project..., Process Engineering, Risk Management, Contact Centers, Computer Telephony..., CTI, VoIP protocols SIP, Telephony, Requirements Analysis, Business Process Design, Requirements Gathering, Enterprise Architecture, Oil & Gas Industry, Test Management, commmuncation planning
Education
St. Cloud State University
Bachelor’s Degree, Operations Management and Supervision
University of St. Thomas
Master of Business Administration (M.B.A.), Entrepreneurship/Entrepreneurial Studies, 3.76
AVNIK Defense Solutions, Inc. October 2013 - Present
DCS Corp March 2013 - October 2013
MillieModels Corp May 2012 - March 2013
DCS Corp October 2007 - May 2012
Time Warner Inc. January 2006 - October 2007
TEKsystems October 2002 - December 2005
Technology Consulting Associates January 2000 - December 2001
eLoyalty, a TeleTech Company August 1998 - December 2000
Boeing April 1992 - August 1998
Skills
Information Assurance, Systems Engineering, Security Clearance, Visual Studio, DoD, XML, Microsoft SQL Server, Testing, Software Development, C#, Integration, .NET, SQL, ASP.NET, Databases, TCP/IP, Windows, Java, Troubleshooting, Analysis, Requirements Analysis, Visual Basic, Oracle, Software Documentation, Security, Visio, Software Project..., Software Engineering, T-SQL, Programming, CRM, Agile Methodologies, Training, System Administration, Web Applications, VB.NET, SDLC, IIS, AJAX, HTML, Requirements Gathering, JavaScript, Database Design
Education
Middle Tennessee State University 1984 — 1988
Bachelor's degree, Analytical Chemistry, 3.2
Nashville State Community College 1985 — 1986
Associate's degree, Chemical Engineering Technology/Technician, 3.6
eLoyalty, a TeleTech Company November 2013 - Present
Performance Technology Partners May 2013 - November 2013
Convergys November 2010 - April 2013
Kelsey Consulting, LLC October 2008 - August 2010
T-Mobile (Apex) January 2008 - August 2008
Davis Wright Tremaine LLP (Hansell Tierney) April 2007 - December 2007
Microsoft (Excell Data) November 2006 - February 2007
Microsoft (Parker Services) March 2006 - July 2006
Washington Mutual (Parker Services) April 2005 - February 2006
Self-employed September 2004 - January 2005
Skills
Program Management, Cross-functional Team..., Process Improvement, Project Management, Telecommunications, Management, Strategic Planning, Enterprise Architecture, Budgets, Call Center, Software Documentation, Enterprise Software, Vendor Management, Business Analysis, Change Management, IVR, Call Centers, Outsourcing
Education
Seattle University 1987 — 1991
BA, Business Administration & Marketing
Seattle University
Bachelor of Arts, Business Administration
eLoyalty, a TeleTech Company August 2015 - Present
Allstream July 2006 - August 2015
Allstream 2004 - 2006
Domus Architects 2004 - 2004
Skills
Marketing Communications, Telecommunications, Managed Services, Proposal Writing, Solution Selling, Marketing Strategy, Unified Communications, Project Management, Internal Communications, Product Marketing, Business Development
Education
Ryerson University 2000 — 2002
MA
York University 2000 — 2002
MA
University of Windsor 1995 — 1999
Bachelor of Arts
Marymount College
High School Diploma
Our Lady of Fatima
eLoyalty, a TeleTech Company January 2012 - Present
Eloyalty Corp January 2006 - January 2012
Stealth Network Technologies January 2001 - January 2006
Volt Technologies January 2001 - January 2001
Sykes Enterprises Klamath Falls OR January 1996 - January 2001
Skills
Workforce Management, Call Center, Call Recording, ICM, CTI, Call Routing, Cisco Call Manager, Unified Communications, Cisco, Vendor Management, Operations Management, Change Management, Team Leadership, Customer Relations, Troubleshooting, CVP, Windows Server 2003, Professional Services, Windows, Cisco Technologies, Telecommunications, Call Centers, Windows Server, IVR, Cost Down, Routers, Service Delivery, Call Logging, ACD, VoIP
Education
University of North Carolina at Wilmington 1981 — 1983
Cisco
eLoyalty, a TeleTech Company August 2014 - Present
IBM August 2008 - August 2014
The Revere Group July 2005 - August 2008
University of Central Florida August 2002 - July 2005
Skills
Cisco Technologies, Networking, Unified Communications, Infrastructure, Disaster Recovery, Data Center, Enterprise Architecture, Virtualization, Cisco Nexus, WAN, Network Security, Switches, Windows Server, IT Service Management, VMware, Firewalls, VoIP, ITIL, Active Directory, CCNA, Routers, VPN, Troubleshooting, Network Design, Cisco Call Manager
Education
University of Central Florida 2002 — 2005
BS, Information Systems Technology
eLoyalty, a TeleTech Company January 2013 - Present
Insight February 2010 - February 2012
Stewart Title 2012 - 2012
Accenture December 2007 - March 2009
CorSolutions May 2005 - November 2007
AT&T 2002 - 2005
Skills
SIP, Cisco Technologies, Cisco Call Manager, Unified Communications, VoIP, CCNA, Gateway, CCVP, Routing, Routers, Networking, Data Center, IVR, Cisco Certified, Telecommunications, Troubleshooting
Education
Maharishi University of Management 2000 — 2001
MS, Computer Science
Dharmsinh Desai Institute of Technology 1994 — 1998
B.E., Electronics & Communications
H.M. Patel English Medium School
eLoyalty, a TeleTech Company June 2013 - Present
solutions4networks July 2011 - June 2013
Presidio Networked Solutions April 2006 - June 2011
Presidio Networked Solutions May 2000 - April 2006
Global Technologies, Inc. January 2000 - May 2000
PC Supplies, Inc. January 1999 - January 2000
Computer Sciences Corporation July 1995 - December 1998
Skills
Unity, CME, CUPS, CUE, UCCE, Cisco Technologies, Unified Communications, Cisco Call Manager, CCVP, Switches, Routing, VoIP, UCCX, Enterprise Network..., Telecom Network Design, Technology Pre-Sales, Team Management, Routers, Data Center, VMware, Network Design, Virtualization, Security, CCNP, Cisco IOS, WAN, Network Architecture, Network Engineering, Cisco Nexus, LAN-WAN, CCNA, MPLS, Switching, Cisco Routers, OSPF, QoS
Education
University of Delaware 1991 — 1995
Bachelor of Science, Business Administration
Norwin High School 1988 — 1991
Fiserv May 2014 - Present
Self Employed December 2013 - May 2014
eLoyalty, a TeleTech Company July 2012 - December 2013
Paragon Development Systems October 2011 - July 2012
Core BTS February 2010 - October 2011
Paragon Development Systems February 2008 - February 2010
CDW / Berbee August 2005 - February 2008
AT&T / SBC / Ameritech June 1999 - August 2005
Anixter November 1998 - June 1999
In-Sink-Erator November 1995 - November 1998
Skills
Data Center, Unified Communications, LAN/WAN, Cisco Nexus, Cisco Call Manager, Cisco Routing &..., Cisco Technologies, LAN-WAN, Contact Centers, Cisco IP Telephony..., Cisco UCS, Cisco Wireless, Cisco Security, Cisco Telepresence, Cisco Routers, Enterprise Software, Pre-sales, Cloud Computing, Network Security, Switches, Routing, WAN, Professional Services, VoIP, Networking, Cisco IOS, Cisco Certified, Hardware, Telephony, Virtualization, Infrastructure, Network Administration, Network Design, Network Architecture, EMC Storage, Managed Services
Education
Iowa State University 1984 — 1991
BS, Computer Engineering
eLoyalty, a TeleTech Company October 2014 - Present
eLoyalty May 2010 - October 2014
Comcast Communications Inc. May 2007 - May 2010
Skills
Cisco Technologies, Unified Communications, Integration, Telecommunications, VoIP, Virtualization, Call Centers, Cloud Computing, Cisco Call Manager, Contact Centers, Data Center, Disaster Recovery, Enterprise Architecture, Enterprise Software, IP, IT Management, IT Operations, IT Strategy, Leadership, Managed Services, Management, Network Design, Professional Services, SaaS, Servers, Solution Architecture, System Deployment, TCP/IP, Troubleshooting, VMware, Vendor Management, Wireless
Education
Rider University 2007 — 2008
Bachelors of Business, Computer Information Systems
Penn State University 2002 — 2007
Bachelors of Science, Information Science and Technology
eLoyalty, a TeleTech Company July 2013 - Present
Affirmative Solutions Inc. March 2011 - Present
Shaw Communications October 2008 - March 2011
Shaw Communications Inc March 2004 - October 2008
Netricom - Axia July 2000 - February 2004
TCSWest May 1999 - June 2000
TafTech / Unified Systems Group February 1995 - April 1999
Skills
Cisco Call Manager, Unified Communications, VoIP, PBX, Telephony, Call Center, CVP, IVR, ACD, SIP, CTI, Cisco, Cisco Technologies, Telecommunications, Call Centers, Integration, Data Center, IP, Network Architecture, CCNA, MPLS, Troubleshooting, Contact Centers, Networking, System Deployment, Enterprise Architecture, Network Design, WAN, Routing, Infrastructure, Switches, LAN-WAN, Enterprise Software, Avaya, QoS, Routers, TCP/IP, Wireless
Education
Northern Alberta Institute of Technology 1995 — 2004
eLoyalty, a TeleTech Company April 2014 - Present
Genesys January 2010 - March 2014
Genesys Telecommunications 2007 - January 2010
Genesys Telecommunications Lab 2007 - January 2010
AT&T 1984 - 2007
Hillsborough HS 2005 - 2005
Skills
Business Development, Call Centers, Cloud Computing, Contact Centers, Cross-functional Team..., Enterprise Software, Go-to-market Strategy, Integration, Managed Services, Outsourcing, Product Management, Product Marketing, Professional Services, SaaS, Strategy, Strategic Partnerships, Solution Selling, Telecommunications, VoIP
Education
Rutgers, The State University of New Jersey-New Brunswick 1974 — 2007
MA, Mathematics
Feeding America December 2013 - Present
IBS September 2013 - December 2013
Insurance Auto Auctions March 2011 - July 2013
Global Employment Solutions September 2010 - March 2011
Alere, Inc. June 2005 - September 2010
eLoyalty, a TeleTech Company November 2004 - October 2005
Affinity Express January 2005 - May 2005
Skills
Java, CSS, HTML, Testing, Requirements Analysis, Windows, Troubleshooting, Quality Assurance, Technical Writing, Maintenance & Repair, Web Applications, Visual Studio, C# 2.0, Web Development, ASP.NET, C# 3.0, VB.NET, E-commerce, C#, Software Development, JavaScript, Programming, ASP.NET MVC, .NET, Web Services
Education
DePaul University - Charles H. Kellstadt Graduate School of Business 2001 — 2004
Master of Business Administration (MBA), Ecommerce concentration
Depaul University 1996 — 2001
Master's degree, Computer Science
eLoyalty, a TeleTech Company June 2011 - Present
eLoyalty, a TeleTech Company June 2011 - April 2013
Insight November 2004 - June 2011
Calence, LLC November 2004 - January 2007
Friendship Village of Tempe April 1997 - October 2004
Skills
Unified Communications, CTI, IVR, VoIP, Cisco UCS, Cisco IOS, Managed Services, Contact Centers, QoS, Enterprise Software, Switches, Data Center, WAN, Network Architecture, Avaya, Routing
Education
Phoenix College 2005 — 2007
Bachelor of Applied Science, Information Technology
eLoyalty, a TeleTech Company January 2014 - Present
TEKsystems August 2012 - December 2013
Cincinnati Bell July 2011 - July 2012
Fusionstorm 2006 - 2009
Cincinnati Bell 2001 - 2006
Skills
Cisco Technologies, Cisco Call Manager, Cisco Certified, Cisco VoIP, Cisco Routers, Cisco IP Telephony..., MGCP, Network Engineering, Network Design, Network Administration, CCNP, Sales, BGP, SIP Trunking, Cisco Nexus, Security, Unified Communications, CCNA, SIP, ASA, Managed Services, CCVP, Networking, Call Centers, EIGRP, System Deployment, VMware, Cisco IOS, VoIP, Troubleshooting, Hardware, IP, Routers, Wireless, Telecommunications, Servers, LAN-WAN
Education
The Ohio State University
eLoyalty, a TeleTech Company March 2015 - Present
Watson Realty Corp May 2006 - March 2015
Skills
VPN, Routers, Switches, Cisco Routers, DHCP, CCNA, DNS, Network Administration, Disaster Recovery, HP, Security, ITIL v3 Foundations..., Unified Communications, Unified Messaging, Cisco VoIP, Backup Exec, Symantec Endpoint..., Network Security, Cisco Technologies, Networking, Telecommunications
Education
Illinois State University 2001 — 2005
BA, Information Technology
eLoyalty, a TeleTech Company July 2013 - Present
Independent Cisco VOIP Consultant December 2011 - Present
JLG Industries July 2012 - July 2013
ITT Technical Institute September 2011 - September 2012
BAE Systems December 2006 - December 2011
ITT Tech 2002 - 2006
Quebecor World 1997 - 2001
Quebecor World France 1997 - 2001
AARP 1990 - 1997
Skills
Cisco VoIP, Cisco IOS, Cisco Call Manager, Cisco Routers, CCVP
Education
Shippensburg University of Pennsylvania 2004 — 2006
MS, MIS
University of Maryland University College 1987 — 1993
BS, IFSM
Lower Merion
WV
ShoreGroup August 2012 - August 2015
eLoyalty, a TeleTech Company November 2011 - August 2012
eLoyalty April 2009 - November 2011
Astreya Partners June 2007 - April 2009
Best Buy September 2006 - June 2007
Workforce Logic April 2006 - September 2006
Sears, Roebuck and Co. September 2005 - April 2006
Filipino Plaza Neighborhood Networks February 2005 - August 2005
Twisted Music September 2002 - June 2004
The Computer Re-Store October 2002 - April 2003
Skills
CCNA, CCNA-Voice, CompTIA A+, Technical Support, Windows 7, OS X, Cisco VoIP, Cisco Call Manager, Networking, Troubleshooting, Computer Hardware, Operating Systems, Software Installation, Software Documentation, VPN, Printers, Mobile Devices, Network Administration, Linux, Windows, Cisco Technologies, Servers, LAN-WAN, Sales, Active Directory
Education
ITT Technical Institute-Lathrop 2004 — 2007
Information Systems Security, 4.0
eLoyalty, a TeleTech Company June 2014 - Present
eLoyalty September 2011 - June 2014
IBM Canada August 2006 - September 2011
IBM 2006 - September 2011
IBM Global Services 2006 - September 2011
VMC Consulting 2004 - 2006
DeVry Inc. 2001 - 2004
Cable & Wireless Barbados 1979 - 1998
Skills
Cisco Technologies, Cisco Call Manager, Cisco Interaction..., Asterisk VOIP Server, Active Directory, Cisco Routers, Cisco ASA Firewall, Cisco UCCE, Cisco ICM, Cisco CVP, Cisco IP/IVR, Cisco UCCX, Computer Hardware, Contact Center..., Cisco Contact Center..., VMware ESX, VMware Workstation, Microsoft Exchange, Microsoft SQL Server
Education
DeVry Institute of Technology 1998 — 2001
Electronic Engineering Technology
eLoyalty, a TeleTech Company July 2014 - Present
Nexus - A Dimension Data Company July 2014 - Present
Senior Manager September 2012 - June 2014
eLoyalty March 2012 - September 2012
eLoyalty June 2009 - March 2012
The University of Texas at El Paso February 2004 - May 2008
Skills
Cisco Call Manager, CTI, IVR, Unified Communications, VoIP, Cisco Technologies, SIP, Servers, Contact Centers, Managed Services, Data Center, DNS, Telephony, QoS, Call Centers, TCP/IP, Troubleshooting, Integration
Education
The University of Texas at El Paso 2003 — 2008
Electrical and Computer Engineering, Computer Engineering
Capgemini Financial Services USA Inc January 2009 - Present
Capgemini Financial Services USA Inc January 2006 - December 2008
eLoyalty, a TeleTech Company April 2001 - September 2001
Skills
Business Analysis, Change Management, Program Management, Management Consulting, IT Strategy, Risk Management, Cross-functional Team..., Outsourcing, Business Transformation, Strategy, Business Process..., Process Improvement, Business Process, Vendor Management, PMO, Project Portfolio..., SDLC, Governance, Resource Management, Business Intelligence
Education
Loyola University of Chicago 1979 — 1983
BA, Political Science
Conduit Global July 2015 - Present
eLoyalty, a TeleTech Company July 2012 - July 2015
TeleTech June 2011 - July 2012
TeleTech March 2009 - June 2011
Skills
BPO, SaaS, Cloud Computing, Contact Centers, Outsourcing, Customer Satisfaction, Customer Experience, Process Improvement, Workforce Management, Operations Management, Business Development, Sales, Cross-functional Team..., Vendor Management, IVR, Professional Services, Team Leadership, Call Center, Project Management, Telecommunications, Salesforce.com, Lead Generation, Account Management, Call Centers, CRM, Enterprise Software, Solution Selling, Business Process..., Customer Retention, Management, Inbound Marketing, Call Center Development
Education
Rutgers University-New Brunswick 1984 — 1989
BA, English.Psychology
eLoyalty, a TeleTech Company December 2014 - Present
eLoyalty, a TeleTech Company June 2013 - December 2014
eLoyalty a TeleTech Company February 2012 - June 2013
VoiceRite January 2011 - January 2012
VoiceRite January 2007 - January 2010
VoiceRite January 2005 - January 2007
VoiceRite January 2001 - January 2005
Federal Express 1998 - 2000
Skills
Java, Unified Communications, Cisco Technologies, Cisco Call Manager, IVR, UCCE, Enterprise Software, Websphere, VoIP, SIP, Cloud Computing, IP, CVP, Cost Down
Education
University of Miami 1996 — 2000
BSCPE
Educator August 2011 - Present
eLoyalty, a TeleTech Company 1999 - 2001
TASS Technology Solutions 1998 - 1999
Skills
Public Speaking, Community Outreach, Event Planning, Nonprofits, Teaching, Social Media, Research, Fundraising, Editing, Public Relations, Program Development, Microsoft Office
Education
Southwestern Assemblies of God University 1990 — 1992
Counseling Psychology
Cameron University 1986 — 1990
Bachelor's degree, Communication and Media Studies
eLoyalty, a TeleTech Company February 2014 - Present
J&J Applied Technologies, Inc January 2003 - Present
Foundation Laboratory June 2008 - February 2014
Skills
Virtualization, Active Directory, Security, Network Security, VMware, Hardware, Technical Support, VoIP, Servers, Networking, Computer Hardware, Solution Selling, Cloud Computing
Education
California State University-Northridge 2003 — 2006
BA, History, Philosophy
HomeAway.com June 2015 - Present
eLoyalty, a TeleTech Company May 2014 - May 2015
Volusion August 2013 - May 2014
Volusion November 2011 - August 2013
McGinnis, Lochridge & Kilgore, L.L.P. November 2009 - November 2011
ALCON DTS May 2009 - September 2009
Skills
Windows Server 2003, Windows 7, Windows XP Professional, Wireless Networking, HP Procurve, Dell PowerEdge Servers, Dell Desktops, Acronis, Microsoft Office, Active Directory, Microsoft Exchange 2003, VirtualBox, Cisco Catalyst Switches, Windows Server, Dell Computers, VMware, IIS, Laptops, Hardware, XP, Software Installation, Computer Hardware, Microsoft Exchange, Cisco Technologies, Group Policy, System Administration, Network Administration, OS X, Networking, Windows 8, File Sharing, Distributed File Systems, Antivirus, Blackberry Enterprise..., Windows XP
Education
Austin Community College 2009 — 2012
Associates of Applied Science, Local Network Admin
eLoyalty, a TeleTech Company December 2014 - Present
Deloitte US December 2011 - Present
Deloitte December 2011 - December 2014
Polaris Software Lab December 2010 - December 2011
Mphasis 2009 - 2010
Mphasis 2008 - 2010
Skills
Crystal Reports, Force.com, Requirements Analysis, Requirements Gathering, Web Services, SQL, PL/SQL, SFDC, Salesforce.com, Core Java, Data Migration, Apex Programming, Oracle, Informatica, Solution Architecture
Education
Rajiv Gandhi Prodyogiki Vishwavidyalaya
Bachelor's degree, Electrical, Electronics and Communications Engineering
Nexus - A Dimension Data Company October 2014 - Present
ShoreGroup December 2012 - October 2014
Tech Mahindra November 2012 - December 2012
eLoyalty a Teletech Company May 2010 - November 2012
IBM Canada Ltd. 2007 - 2010
IBM Canada Ltd. 2005 - 2007
Thakral Corporation Ltd. 2004 - 2005
vCustomer 2003 - 2004
NCLI 2000 - 2001
usha international 1994 - 1998
Skills
Cisco Call Manager, CCNP, CCVP, Cisco Technologies, CCIE, EIGRP, QoS, OSPF, CCNA, Routing, Cisco Certified, VoIP, Cisco IOS, Routers, Switches, BGP, H.323, WAN, VPN, HSRP, Cisco Nexus, Firewalls, Network Design, Data Center, Networking, Unified Communications, Cisco Routers, Network Architecture, Computer Network..., Cisco VoIP, LAN-WAN, ASA, Juniper, Contact Centers, SIP, Telephony, IP, Avaya
Education
Aligarh Muslim University 1991 — 1994
Associate's degree, Electronics Engineering
Kendriya Vidyalaya 1980 — 1991
Science
Winnet Systems
CCIE, Voice and R/S
eLoyalty, a TeleTech Company July 2013 - Present
Fanatics, Inc. November 2012 - July 2013
Incepture October 2009 - January 2013
OptaComp 2009 - 2012
MDI HOLDINGS, INC September 2008 - September 2009
BLUE CROSS BLUE SHIELD OF FLORIDA October 2007 - September 2008
Accenture November 2005 - October 2007
Diversified Group Administrators April 2000 - November 2005
Skills
SSRS, SQL, Crystal Reports, Microsoft SQL Server, Business Intelligence, Business Analysis, Requirements Analysis, Data Warehousing, T-SQL, Databases, Stored Procedures, HIPAA, Access, Data Analysis, Oracle, PL/SQL, Healthcare, Microsoft Excel, Microsoft Office, Data Modeling, Software Documentation, SharePoint, Process Improvement, ASP.NET, SDLC, Visual Basic, ETL, SSIS
Education
Penn State University 1991 — 1995
Bachelor, Science Business Management
Computer Tech
eLoyalty, a TeleTech Company May 2013 - Present
Salesforce.com May 2011 - March 2013
Nelson Technology September 2010 - May 2011
Stream Global Services September 2007 - January 2010
Skills
Salesforce.com, Force.com, SaaS, Cloud Computing, PaaS, Salesforce.com..., SFDC, Google Apps, CRM, Salesforce.com..., Building Relationships, Technical Support, Call Centers, Business Process, Analytics, Enterprise Software, Marketing Automation, Cloud Applications, Salesforce Administrator, Professional Services, Salesforce.com..., Management, Business Analysis, Business Intelligence, Integration, Agile Methodologies, Vendor Management
Education
State University of New York College at Fredonia 2006 — 2010
B.S., Geology
Jefferson Community College 2003 — 2005
Associate of Arts and Sciences (A.A.S.), Liberal Arts and Sciences/Liberal Studies
Le Moyne College 2001 — 2003
Harrisville Central
Harrisville Central
Harrisville Central
Standard Register October 2014 - Present
... January 2014 - Present
Xerox August 2002 - December 2013
VisualPlex 2000 - 2002
Bausch & Lomb 1999 - 2000
eLoyalty, a TeleTech Company August 1997 - 2000
GE Aviation 1990 - 1995
Skills
Cross-functional Team..., CRM, Business Process..., Outsourcing, Process Improvement, Strategy, Start-ups, Solution Selling, Program Management, Business Development, Management, Six Sigma, Business Strategy, Product Management, Enterprise Software, Integration
Education
The University of Chicago - Booth School of Business 1995 — 1997
Master of Business Administration (MBA), Strategy, Finance, Marketing
University of Cincinnati 1991 — 1995
Electrical Engineering / Neural Networks
The Ohio State University 1985 — 1989
Bachelor of Science (BS), Electrical and Computer Engineering
eLoyalty, a TeleTech Company May 2015 - Present
eLoyalty, a TeleTech Company July 2013 - September 2014
Coventry Health Care December 2010 - July 2013
Washington Mutual, Inc. January 2002 - June 2009
Washington Mutual, Inc. January 2000 - December 2001
MKR INC./ BANK ONE CORPORATION; Chicago, IL 1999 - 2000
UNISYS; Reston, VA 1998 - 1999
MKR INC. 1996 - 1998
FIRST BANK SYSTEM INC. 1995 - 1996
FIRST CITIZENS BANK 1993 - 1995
Skills
SDLC, Vendor Management, Business Analysis, PMP, Integration, Program Management, Process Improvement, Requirements Analysis, Visio, Leadership, Cisco Technologies, Software Development, PMO, Agile Methodolgy, Data Center, Management, Cross-functional Team..., Project Planning, Quality Assurance, MS Project, IVR, Change Management, COBOL, Stakeholder Management, Call Centers, Team Management, Project Management, Databases, Release Management, Mainframe, Risk Management, Banking, Agile Methodologies, Microsoft Project
Education
State University of New York College at Buffalo 1981 — 1983
Bachelor of Science (B.S.), Management Information Systems, General
eLoyalty, a TeleTech Company February 2014 - Present
Bell Canada July 2010 - February 2014
Vanier College September 2002 - September 2013
Skills
Contact Centers, Cisco Technologies, IPCC, IPIVR, IP Technologies, IVR, Wireless, Telecommunications, 4G, TCP/IP, Professional Services, WAN, Telephony, VoIP, LAN-WAN, Troubleshooting, Avaya, Software Engineering, Software Development, Operating Systems, Integration, LTE, Call Centers, Linux, Unified Communications, SIP, Networking, 3G, QoS, IP, Testing
Education
Concordia University 2005 — 2010
Bachelor of Engineering (B.Eng.), Computer Hardware Engineering
Vanier College 2001 — 2003
Bachelor of Commerce (B.Com.)
eLoyalty, a TeleTech Company February 2012 - Present
eLoyalty May 2006 - January 2012
Valley Credit Union May 2003 - January 2006
Taos 2006 - 2006
Skills
Professional Services, IVR, Unified Communications, Cloud Computing, VoIP, Cisco Technologies, WAN, Data Center, SaaS, Network Architecture, Networking, Telephony, Telecommunications, Software Development, Solution Architecture, Project Management, Managed Services, Virtualization, SIP, Cisco Call Manager, Integration, CTI, IP, Pre-sales, Contact Centers, ACD, Network Design
Education
San Jose State University
eLoyalty, a TeleTech Company May 2013 - Present
eLoyalty May 2011 - Present
DIR State of Texas September 2007 - April 2011
Continental Airlines March 2005 - October 2006
Continental Airlines March 2000 - March 2005
Skills
Data Center, VoIP, WAN, VMware, Networking, Cisco Call Manager, VPN, CCNA, Switches, Cisco IOS, Cisco Technologies, Routers, Routing, CCNP, Unified Communications, Cisco Routers, Telecommunications, Integration
Education
John Brown University
Revelant Technologies October 2005 - Present
ExactTarget August 2013 - Present
Simon Property Group September 2011 - March 2013
MindGent, LLC October 2004 - August 2005
TIBCO Spotfire April 2001 - September 2003
eLoyalty, a TeleTech Company June 1999 - April 2001
Skills
Eclipse, Software Development, .NET, Integration, Microsoft SQL Server, Object Oriented Design, Java, Salesforce.com, Siebel, CRM, Web Services, Web Design, Databases, Enterprise Architecture, Customer Service, Consulting, Oracle, MySQL, JBoss Application Server, Software Project..., ESB, SAML, JSON, REST, MVC Architecture, IIS, Jenkins, Apex Programming, Ant, C#, JavaScript, Visualforce Pages
Education
Indiana University Bloomington 1995 — 1999
Bachelor of Science, Computer Science
Marian College 1994 — 1995
eLoyalty, a TeleTech Company January 2000 - Present
Skills
Business Intelligence, Enterprise Architecture, Enterprise Software, IT Strategy, Integration, Professional Services, SDLC, Program Management, SaaS, Vendor Management, Business Process, Cloud Computing, Solution Architecture, Consulting, Requirements Analysis, CRM, Project Portfolio..., PMP, Telecommunications
Education
Bowling Green State University 1985 — 1989
Bachelor of Arts (BA), Liberal Arts and Sciences/Liberal Studies
eLoyalty, a TeleTech Company August 2014 - Present
St. David's HealthCare April 2012 - April 2014
Sears Holdings Corporation August 2011 - July 2012
NetSpend December 2008 - July 2011
Skills
Customer Service...
Education
Austin Community College 2013 — 2015
Associate of Science (AS), Computer Systems Networking and Telecommunications
McNeil HS 1997 — 2001