Experience
Bright House Networks  October 2015 - Present
Pcdollarstore.com   June 2010 - Present
Healthfirst   June 2013 - October 2015
Valet Waste, LLC  August 2014 - August 2015
Law Office of Jane E. Carey, P.A.   April 2014 - November 2014
Connextions  April 2013 - August 2013
Convergys  October 2008 - February 2013
Dell  2007 - 2008

Skills
Technical Support, Call Centers, Workforce Management, Service Delivery, Customer Experience, Troubleshooting, Customer Satisfaction, Contact Centers, Transition Management, Bilingual-English/Spanis..., Billing Systems, CSG, ICOMS, KMS, BMC Remedy, Training, Automotive Aftermarket, Automotive Repair, Automotive Electronics, Cloud Computing, Computer Hardware, Computer Repair, Networking, Wireless Networking, Ebay Sales, International Sales, Nortel, Portuguese, Safari, Apple, iOS, Mac OS, Microsoft Office, Microsoft Exchange

Education
University of California, Irvine   2015 — 2016
Master of Business Administration (MBA), Time Management, MBA insight for undergraduate.

University of Central Florida   2013 — 2013
Certificate, Computer Technology/Computer Systems Technology

University of Central Florida   2013 — 2013
Certificate, Network and System Administration/Administrator

360 training   2009 — 2009
Certificate, Certified Financial Planing (401k)

Intituto Profesional Tecnico de Colon IPTC   2003 — 2006
AA, Automobile/Automotive Mechanics Technology/Technician

Experience
Independent  February 2012 - Present
Healthfirst   October 2009 - February 2012
Healthfirst   December 2007 - October 2009
Healthfirst   February 2004 - December 2007
Healthfirst   January 2002 - February 2004
Fidelis Care  January 1999 - February 2002

Skills
Strategic Planning, Outlook, Microsoft Office, Research, PowerPoint, Customer Service, Windows, English, Microsoft Word, Public Speaking, Microsoft Excel, Editing, Human Resources, Health Insurance, Management, Sales, Event Planning, Social Networking, Medicare, Sales Management, Insurance Brokerage, Medicaid, Managed Care, Coaching, Leadership, Process Improvement, Sales Operations, Program Management, Business Development, Marketing, Insurance, Business Planning, Recruiting, Marketing Strategy, Direct Sales

Education
La Guardia College   2003 — 2006
Associate's degree, Business Administration and Management, General

Universidad Libre de Colombia   1984 — 1985
Law

Experience
UnitedHealth Group  October 2013 - Present
WellCare  September 2012 - September 2013
WellCare  September 2008 - September 2012
WellCare  January 2005 - August 2008
Healthfirst   March 2004 - January 2005
Healthfirst   July 2001 - March 2004

Skills
Customer Service, Employee Benefits, Event Planning, Insurance, Managed Care, Management, Medicaid, Medicare, Long-term Care, Healthcare Industry, Healthcare, Medicare Part D, Network Development, Sales, Strategic Planning, Team Building, Sales Management, Health Insurance, HIPAA, Account Management, Healthcare Consulting, PPO, Claim

Education
State University of New York at Buffalo
Bachelor of Science (BS), Business Administration: Management Information Systems/Human Resources Management

Experience
Healthfirst   July 2013 - Present
UC Translations   January 2006 - Present
Westchester Community College  January 2005 - December 2014
Technicis  April 2010 - July 2013
Trustforte Language Services  January 2005 - July 2013

Skills
Translation, Financial Translation, Legal Translation, Technical Translation, Language Services, Editing, Proofreading, Terminology, CAT tools, Trados, Star Transit, SDL Trados, Localization, Website Localization, Internationalization, Language Teaching, Multilingual, Foreign Languages, English, Spanish, French, Italian, Services linguistiques, Français, Anglais, Correction de texte, Langues étrangères, Traduction, Localisation de sites..., Localisation..., Édition, Internationalisation

Education
Université Sorbonne Nouvelle (Paris III)   1998 — 2000
Master's Degree, Financial and Legal Translation

UPB
BA in Modern Languages

WCC, New York
Modern Languages

Ossining High School, Ossining, New York
High School Diploma

Experience
Priority Health Rx   May 2013 - Present
Catamaran  February 2012 - May 2013
Access MediQuip  May 2011 - August 2011
Healthfirst   November 2008 - March 2011
CuraScript, Inc. An Express Scripts Co.   August 2004 - October 2008

Skills
Medicare, Leadership, Process Improvement, Medicaid, Customer Service, Pharmacy Benefit..., Business Analysis, Strategic Planning, Team Building, Pharmaceutical Industry, Training, Call Centers, CRM, Healthcare, Managed Care, Management

Education
University of Central Florida   2010 — 2013
Bachelors, Business Administration

Valencia Community College   2003 — 2010
Associates, Business Management

Experience
NYC Health and Hospitals Corporation  November 2014 - Present
Chemetall US Inc.   May 2014 - October 2014
Healthfirst   June 2012 - May 2014
RDA Enterprises   January 2004 - June 2012
Broadband Capital Management   January 2001 - May 2003
Unisys  1998 - 2000

Skills
Servers, VMware, Disaster Recovery, VMware ESX, Active Directory, Citrix, Virtualization, Cisco Technologies, SAN, System Administration, HP, Firewalls, VPN, Cloud Computing, Microsoft Exchange, Barracuda Spam Firewall, Troubleshooting, System Deployment, VMware Infrastructure, Xen, Switches, High Availability, Citrix Metaframe, Novell Netware, vSphere, Linux, DNS, Data Center, Operating Systems, WAN, Infrastructure, Load Balancing, Blackberry Enterprise..., Barracuda, XenServer, XenApp, DRS Cluster, HA Cluster, BladeCenter, DPM, Storage DRS, vMotion, Datacenter..., Leadership, Management,..., Planning Budgeting &..., Infrastructure Capacity..., IT Infrastructure..., Checkpoint Firewall, Checkpoint VPN, EMC Recoverpoint

Education
VMware Education   2015 — 2015
VMware Horizon 6 (with View) - Install, Config & Manage

EMC Unified Storage Management   2014 — 2014

VMware Education   2014 — 2014
VMware vSphere v5.1 - Fast Track

HP Authorized Training
HP Cloud System Matrix - Administration

University of Mumbai
DERE & PDCME, Computer Science

VMware Authorized Training
VMware Horizon 6 (with View) Install, Config & Manage

Experience
Healthfirst   November 2013 - Present
Norwalk Hospital  March 2013 - October 2013
Children's National Medical Center  April 2012 - March 2013
CBHS   2005 - 2012
University of Baltimore  2002 - 2004

Skills
Research, Strategic Planning, Policy, Healthcare, Security, Analysis, Documentation, Compliance, HIPAA, Risk Management, Data Analysis, Integration, Team Building

Education
University of Baltimore School of Law

Experience
UHS  April 2015 - Present
Healthfirst   July 2014 - March 2015
Healthfirst   August 2009 - July 2014
Healthfirst   March 2006 - August 2009
Royal Health Care  2004 - 2006

Skills
Data Analysis, Medicare, Medicaid, Healthcare Management, Healthcare, Program Management, Health Insurance, Managed Care, Business Analysis, Healthcare Information..., HIPAA, Hospitals, Management

Education
University of California, Los Angeles   1994 — 1998
BA, Sociology, Minor in Asian American Studies

University of Southern California
Master in Health Administration

Experience
Healthfirst   March 2012 - Present
Healthfirst   October 2011 - March 2012
Healthfirst   September 2005 - October 2011
MetroPlus Health Plan  February 2005 - September 2005
Macy's  June 2004 - November 2004

Skills
Healthcare, Cold Calling, New Business Development, Microsoft Excel, Customer Service, Continuous Improvement, Strategic Planning, Microsoft Office, Direct Sales, PowerPoint, Sales Presentation..., Compliance, Medicare Advantage, Managed Care, Medicare Part D, Management, Sales, Marketing, Medicare, Coaching, Program Management, Long-term Care, Hospitals, Sales Presentations

Education
Universidad de Carabobo   2002 — 2003

Universidad Simón Bolívar / Universidad Simon Bolivar   1987 — 1990
Hotel Administration Technician

Experience
Healthfirst   March 2014 - Present
Digital Risk  July 2013 - January 2014
Digital Risk  January 2013 - July 2013
Digital Risk  October 2012 - December 2012
The Pet Pantry   October 2004 - December 2012
Mattress Barn   April 2011 - October 2012
Rockgamer.com   December 2007 - February 2009
Wachovia Securities  June 2007 - June 2008
lia sophia  March 2006 - February 2008
Charles Schwab  January 1999 - June 2006

Skills
Parenting, Personal Finance, Proofreading, Process Improvement, Pets, MBA, Sales, Investment Strategies, Critical Thinking, Team Building, New Business Development, Leadership, Investments, Series 7, mortgage processing, Financial Services, Insurance, Equities, Portfolio Management, Banking, Technical Analysis, Securities, Mutual Funds, Mortgage Lending, Customer Service, Finance, Investment Advisory, Options, Stocks, Call Centers, Trading, Analysis, Loans, Analytics, Business Analysis, Data Analysis, Access, Management, Financial Analysis, Quality Assurance, Microsoft Excel

Education
University of Florida - Warrington College Of Business   2005 — 2007
MBA

University of Florida   1994 — 1997
BS

Wesleyan College   1991 — 1993

PIne View

Experience
Healthfirst   January 2012 - Present
New York State Committee campaign   June 2010 - December 2010
New York State Assembly  January 2008 - August 2008

Skills
Public Policy, Political Campaigns, Policy Analysis, Legislative Relations, Grassroots Organizing, Government, Political Consulting, Political Science, Legislative Research, Community Outreach, Political Communication, Nonprofits, Fundraising, Public Speaking, Research

Education
University at Albany, SUNY   2004 — 2010
BA, American Politics, Public Policy and Administration

Experience
Orlando Health  2013 - Present
Westgate Resorts  September 2010 - May 2013
CFI Westgate Resorts  January 2007 - September 2010
Healthfirst   July 2006 - October 2006
Old Navy  July 2005 - October 2006

Skills
Accounts Payable, Accounting, Microsoft Excel, Microsoft Word, Data Entry, Customer Service, PowerPoint, Time Management, Spanish, Insurance, English, Oracle, Access, Accounts Receivable, Analysis, Auditing, Bank Reconciliation, Budgets, Customer Satisfaction, Financial Analysis, Forecasting, Financial Reporting, Hospitality, Inventory Management, Journal Entries, Management, Outlook, Payroll, Team Building, Hiring, Leadership

Education
University of Central Florida   2015 — 2017
Bachelor's degree, Accounting and Finance

University of Central Florida - College of Business Administration   2006 — 2010
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General

Valencia Community College   2004 — 2006
Associates, General Studies

Edgewater High School   1999 — 2003
High School Diploma

Experience
Some This & That   March 2013 - Present
Coastal CPR & First Aid, LLC   March 2009 - Present
Langdon Public Library   March 2012 - Present
Portsmouth Regional Hospital  August 2013 - Present
HealthFirst   February 2012 - Present
University of New Hampshire  July 1996 - June 2005
UNH Libraries   July 1995 - June 2005

Skills
Fundraising, Non-profits, Entrepreneur, Library Management, Public Budgeting, Cpr Certified, First Aid, Public Speaking, Customer Service, Event Planning, Customer Relations, Teaching, Writing, Research, Strategic Planning, Social Media, Excel, Small Business, Microsoft Office, Budgeting, Web Design, Event Management, Editing, Planning, Emergency Management, Word, Social Media Marketing, Blogging, HTML, Administration, PowerPoint, Microsoft Excel, Microsoft Word, Budgets, Supervisory Skills, Nonprofits, AED, Community Outreach, Program Management, Adult CPR, Sales, Healthcare, Time Management, Project Management, Team Building, Management, Entrepreneurship, Social Networking, Online Marketing, Leadership Development

Education
University of New Hampshire   2002 — 2004
MPA, Public Administration

University of New Hampshire   1984 — 1995
BA, Art History

Experience
Randstad Technologies, Parsippany, NJ   February 2014 - Present
Express Employement Professional, Edison, NJ   October 2013 - January 2014
Benchmark Human Services / AWS   October 2012 - October 2013
Silesia Artistic Group   December 2010 - September 2012
Millenium Biotechnologies   June 2012 - July 2012
Digital Revolution  January 2011 - January 2012
HealthFirst   January 2011 - April 2011
Academy of Cinema and Television   October 2008 - December 2010
Actor / SAG, AFTRA   October 2003 - December 2008
Joy Newman's GrownUps Playground   June 2005 - September 2006

Skills
Training, Leadership, Social Media, Software Documentation, Management, Program Management, Spanish, Newsletters, Access, Time Management, Marketing, Public Speaking, Analysis, Research, PowerPoint, Customer Service

Education
University of Delaware   1990 — 1994
Bachelor of Arts (B.A.), Foreign Languages, Literatures, and Linguistics

University of Delaware
Bachelor's Degree, Foreign Languages, Literatures, and Linguistics: French, 3.5

Experience
BlackRock  January 2015 - Present
Healthfirst   February 2014 - January 2015
Cognizant Technology Solutions  February 2011 - January 2015
Univision Communications Inc.  October 2013 - February 2014
NBCUniversal, Inc.   May 2013 - September 2013
Liberty Mutual Insurance  February 2011 - May 2013
iGATE  November 2006 - February 2011
Fidelity Investments  November 2006 - February 2011

Skills
Quality Center, QTP, Agile Methodologies, SDLC, Manual Testing, Test Automation, Microsoft SQL Server, iTKO LISA, Virtualization, Web Services, Test Planning, Databases, Oracle, SQL, DB2, Informatica, Java, PL/SQL, Quality Assurance, Testing, Defect Tracking, Test Strategy, LoadRunner, Functional Testing, Integration, HP QTP, ClearQuest, Test Execution, HP Quality Center

Education
University of Mumbai   2007 — 2009
Master of Science, Information Technology

University of Mumbai   2003 — 2006
Bachelor of Science, Information Technology

Experience
CareerSource Flagler Volusia  February 2015 - Present
Healthfirst   September 2012 - February 2015
CareerSource Flagler Volusia  September 2011 - September 2012

Skills
Management, Microsoft Office, Facebook, PowerPoint, Networking, Social Networking, Outlook, Microsoft Excel, Training, Time Management, Social Media, Windows, Data Entry, Microsoft Word, Sales, Leadership, Sales Management, OS X, Social Media Marketing, Customer Service, Teamwork, Team Building, Online Marketing, Mac, Marketing Strategy, Marketing Communications, Internet Explorer, Blogging, Personal Development, Call Centers, Strategic Planning, iWork, Wireless Networking, iPhone, MacBook Pro, iPad, Google Apps, LAN-WAN, Database Administration, Healthcare, Healthcare Management, Health Insurance, Twitter, Communicator, Decision Making Skills, Excel, Word, Writing, Mac OS X, LinkedIn

Education
Valencia Community College   2008 — 2011
Associate of Arts, Business Administration

University of Central Florida

Experience
Stony Brook University Hospital  January 2013 - Present
Healthfirst   August 2011 - January 2013
NuHealth System (formerly Nassau Health Care Corp)   April 2008 - August 2011
Nassau Health Care Corporation  April 2008 - June 2009
JZANUS Managed Care Services, LP   September 2006 - February 2008
GENEX Services, Inc  1986 - 2006

Skills
Managed Care, Healthcare Management, Medicaid, Workers Compensation, Medicare, Hospitals, Nursing, Healthcare, Home Care, Case Managment, HIPAA, Health Insurance, Healthcare Information..., Healthcare Consulting, Case Management, Claim, Claims Management, Clinical Research, Critical Care, EHR, EMR, Healthcare Industry, Informatics, Insurance, Leadership, Medicine, Orthopedic, Pain Management, Patient Safety, Physician Relations, Provider Relations, Revenue Cycle, Utilization Management

Education
University at Albany, SUNY   1975 — 1979
Bachelor of Science, Nursing

Smithtown High School West   1971 — 1975

Experience
Healthfirst   May 2015 - Present
The Remixologists   October 2000 - Present
Deloitte Consulting  June 2009 - May 2015
BearingPoint, Inc.   October 2006 - May 2009

Skills
Program Management, Business Continuity, Business Strategy, SharePoint, Disaster Recovery, PMO, Policy Analysis, Risk Management, Data Center, Business Analysis, Management, Project Management

Education
University of Pennsylvania - The Wharton School   1998 — 2002
BS, Economics

Experience
Healthfirst   March 2012 - Present
Metropolitan Jewish Health System  September 2010 - April 2011
Continuum Health Partners  October 2006 - June 2009
North General Hospital  September 2004 - September 2006
Continuum Health Partners  October 1999 - August 2004

Skills
Employee Relations, Employee Benefits, Healthcare, Recruiting, Benefits Administration, Recruitment & Retention

Education
University of Santo Tomas
Bachelor's of Science, Psychology

Villanova University
Human Resources Management, PHRM

Experience
Healthfirst   August 2010 - Present
Healthfirst   September 2009 - August 2010
Sprint  April 2009 - September 2009
Finance Express  July 2008 - February 2009
InCharge Debt Solutions  September 2003 - June 2008
InCharge Institute  September 2003 - June 2008
Lexmark  February 2002 - May 2003
Sears, Roebuck and Co.   February 2001 - February 2002
AMC Theatres  October 1997 - February 2001

Skills
Customer Service, Customer Satisfaction, Coaching, Training, Leadership, Process Improvement, Call Center, Team Building, Account Management, Strategic Planning, Microsoft Office, Access, Management, PowerPoint, Team Leadership, Customer Retention, Leadership Development, Cross-functional Team..., Troubleshooting, Analysis, Budgets, Business Analysis, Business Development, Business Process, Call Centers, Change Management, Data Analysis, Data Entry, Databases, Employee Relations, Employee Benefits, Forecasting, Healthcare, Inventory Management, Marketing, Microsoft Excel, Operations Management, Outlook, Performance Management, Program Management, Project Management, Public Relations, Quality Assurance, Sales, Salesforce.com, Strategy, Talent Management, Team Management, Testing, Visio

Education
University of South Florida   2000 — 2004

Valencia College   2000 — 2003

Experience
UnitedHealth Care  February 2015 - Present
Healthfirst   July 2012 - February 2015
Emblem   January 2010 - July 2012
Humana  December 2008 - January 2010
Horizon BCBSNJ  November 1998 - November 2008

Skills
HIPAA, Health Insurance, Managed Care, Medicaid, Medicare, Health Policy, Provider Relations, Physicians, Healthcare Industry, HMO, Credentialing, PPO, Network Development, Medical Billing, CPT, Hospitals, Healthcare

Education
Union County College

Experience
Mount Sinai St. Luke's and Mount Sinai Roosevelt   May 2015 - Present
Healthfirst   July 2014 - May 2015
Planned Parenthood New York City, Inc.   October 2007 - May 2014
FedEx Services  September 2005 - October 2007
FedEx Services  September 2001 - July 2005

Skills
Microsoft Excel, Budgets, Customer Service, Program Management, Leadership, Management, Nonprofits, Event Planning, Outlook, Microsoft Office, Customer Satisfaction, PowerPoint, Public Speaking, Sales, Payroll, Access, Team Building, Employee Relations, Administration, Training, Human Resources, Hospitality, Event Management

Education
University of Phoenix   2012 — 2014
Bachelor's Degree, Hospitality Management

University of Phoenix   2010 — 2012
Associate's Degree, Foundations of Business

Experience
United States Department of Defense  November 2012 - 2015
Healthfirst   March 2010 - November 2012
Banco Popular de Puerto Rico  March 2006 - April 2008

Skills
Microsoft Excel, Financial Analysis, Financial Modeling, Microsoft Office, Banking, Minitab, Risk Management, Analysis, Customer Relations, Medicare Advantage, Medicare, Medicare Part D, Cash Handling, CMS, Management, Financial Accounting, Investments

Education
University of Central Florida - College of Business Administration   2010 — 2013
Bachelor’s Degree, Finance

Experience
Healthfirst   July 2014 - Present
Anthem, Inc. (Formerly WellPoint)   August 2010 - July 2014
Anthem, Inc. (Formerly WellPoint)   February 2007 - October 2010
Anthem, Inc. (Formerly WellPoint)   February 2006 - February 2007
AIG  March 2004 - February 2006
JPMorgan Chase  October 2001 - March 2004

Skills
Direct Marketing, Marketing, Segmentation, Insurance, Database Marketing, Health Insurance, Customer Acquisition, Vendor Management, Cross Selling, Direct Mail, Market Research, Strategic Planning, Direct Response, Analytics, Call Center, Marketing Communications, Marketing Strategy, Digital Marketing, Marketing Management, Product Marketing, Customer Retention, Strategy, Management, Cross-functional Team..., Integrated Marketing, Lead Generation, Start-ups, Leadership, Online Advertising, Brand Management, P&L Management, Sales, Market Planning, Analysis, Entrepreneurship, Product Development, Product Launch, Team Leadership, Program Management, Pricing, Call Centers

Education
University of Maryland College Park   1997 — 2001
BS, Business - Finance

Experience
Healthfirst   February 2015 - Present
Personal Touch Home Health Care Services Inc.  May 2014 - September 2014
Cobble Hill Health Center  January 2013 - May 2014
Aetna Better Health  January 2013 - May 2014
Pachulski Stang Ziehl & Jones LLP  July 2012 - December 2012
Macy's  November 2011 - January 2012
University of Richmond  October 2008 - May 2011
University of Richmond  August 2008 - May 2011
University of Richmond  August 2009 - January 2011
University of Richmond  September 2007 - May 2008

Skills
Event Planning, PowerPoint, Data Entry, Analysis, Retail, Time Management, Management, Teamwork, Healthcare, English, Inventory Management, Spanish, Microsoft Office, Microsoft Excel, Organization &..., Customer Service, Customer Oriented, Customer Satisfaction, Filing, Medicare, Medicaid Managed Care, Social Media, Social Networking, Microsoft Word, Home Care, Managed Care, Vendor Relationships, Outlook, Insurance, Health Insurance, Account Management, Windows

Education
University of Richmond   2007 — 2011
Bachelor of Arts, Political Science

The School for International Studies   2003 — 2007
Advanced Regents Diploma

Experience
Two Trees Management  November 2009 - June 2014
Healthfirst   March 2006 - May 2007

Skills
Event Planning, Film, Social Media Marketing, Entertainment, Acting, Social Networking, Television, Theatre, Film Production, Customer Service, Public Speaking, Short Films, Comedy, Drama, Editing, Event Management, Screenwriting, Voice Acting

Education
Buffalo State College   1999 — 2001
Theatre

Cardinal Hayes   1995 — 1999

Experience
Forest Laboratories  January 2005 - Present
Healthfirst   2014 - 2015
Healthfirst   2014 - 2015
Forest Laboratories  June 2000 - December 2004
Forest Laboratories  May 1998 - June 2000
Forest Laboratories  June 1996 - May 1998
Forest Laboratories  February 1996 - May 1998

Skills
Strategic Planning, Pharmaceutical Industry, Healthcare, Product Management, Hospital Sales, Management, Leadership, Marketing, Training, Pharmaceutical Sales, Sales, Strategy, Cross-functional Team..., Cardiology, Product Launch, Business Strategy, Program Management

Education
University of Scranton   1990 — 1994
B.S., Biology

Experience
JPMorgan Chase & Co.   January 2015 - Present
Citigroup  March 2012 - January 2014
United Nations - International Center for Transitional Justice   March 2011 - March 2012
Tri State Employer Services, Inc.   December 2007 - May 2011
FXFOWLE  August 2007 - December 2007
General Dynamics ATP  January 2007 - July 2007
Healthfirst   June 2005 - September 2006

Skills
Human Resources, Strategy, Editing, Onboarding, Employee Relations, Performance Management, Training, HRIS, Interviews, Recruiting

Education
SUNY Albany   2001 — 2005
Bachelor of Arts, Communications

Experience
Healthfirst   2012 - Present
imediaReach  February 2009 - July 2012
Merchant Coupon Exchange   June 2005 - February 2009

Skills
Microsoft Office, Microsoft Excel, Social Networking, Business Networking, Customer Oriented, Customer Service, Medicare

Education
University of South Florida   1977 — 1981
Communications

Experience
Healthfirst   March 2015 - Present
PNC  2013 - September 2014
EDMC  2011 - 2012
EDMC  2010 - 2011

Skills
SAS, SQL, Qlikview, VBA

Education
University of Pittsburgh   2001 — 2005
Bachelor of Arts (BA), History

Experience
Aureus Health Services  August 2014 - Present
Walgreens  April 2015 - May 2015
The Brooklyn Hospital Center  January 2015 - February 2015
Iris House. Inc.   October 2014 - November 2014
Healthfirst   August 2014 - October 2014
Mount Sinai St. Luke's and Mount Sinai Roosevelt   June 2014 - June 2014
Ralph Lauren Center for Cancer Care and Prevention  January 2014 - February 2014
Walgreens  August 2013 - August 2013
American Heart Association American Stroke Association  July 2013 - July 2013
Rite Aid Pharmacy  September 2007 - August 2012

Skills
Medication Therapy..., Patient Counseling, Pharmacy, Public Health, Clinical Research, Pharmaceutical Industry, Customer Service, Microsoft Word, Hospitals, Data Entry, PowerPoint, Healthcare, Microsoft Excel

Education
Touro College of Pharmacy   2012 — 2016

UC Riverside

Arcadia High School

Experience
UCLA Health  January 2014 - Present
UCLA Health System  February 2012 - January 2014
Genascis  February 2009 - February 2012
Healthfirst   April 2007 - February 2009
Healthfirst   April 2005 - March 2007
Kaiser Permanente  January 2000 - August 2004

Skills
Business Analysis, SDLC, Integration, Process Improvement, Vendor Management, Project Management, CRM

Education
University of California, Riverside   1994 — 1998
BA

Ocean View High School   1990 — 1994

Experience
Healthfirst   May 2014 - Present
UnitedHealthcare  October 2011 - October 2014
United Healthcare  March 2011 - October 2011
UnitedHealthcare  March 2008 - March 2011
AmeriChoice Southeast Region   July 2006 - March 2008
AmeriChoice of Florida   March 2005 - July 2006
B&T Asset Management   June 2004 - August 2004

Education
University of Florida - Warrington College of Business Administration   2008 — 2009
MBA, Finance, Business Management, Economics

University of Florida - Warrington College Of Business   2002 — 2005
Bachelor of Science, Business Finance

Experience
Liberty Mutual  February 2010 - Present
Healthfirst   June 2004 - October 2009
Garden City Group  April 2003 - May 2004
MBH Settlement Group / Closingguard.com   November 2000 - December 2002
Maersk Medical   June 1999 - November 2000

Skills
Strategic Planning, Insurance, Data Analysis, Customer Service, Business Analysis, Cross-functional Team..., Business Intelligence, HIPAA, New Business Development, Process Improvement, Health Insurance, Requirements Analysis, Account Management, Microsoft Office, Software Project..., Change Management, Healthcare, Equities, Team Building, Visio, Access, Marketing, Salesforce.com, SharePoint, Competitive Analysis, Management Consulting, Training, Risk Management, Fixed Income, Microsoft Excel, Medicare, SDLC, Analysis, Program Management, Business Strategy, Managed Care, Business Planning, Financial Services, PowerPoint, Requirements Gathering, Management, Project Management, Analytics, Strategy, Financial Modeling, Leadership, Healthcare Information..., CRM, Employee Benefits, Business Process...

Education
University of Pennsylvania   1995 — 2000
B.S., Economics

North Babylon HS   1991 — 1995

Experience
Healthfirst   July 2014 - Present
Access Community Health Center  December 2010 - June 2014
A&D Fashion   May 2007 - April 2010

Skills
International Relations, PowerPoint, Microsoft Office, English, Research, Quality Improvement, Data Analysis, Community Outreach, Marketing, Project Management, Grant Writing, Federal Grants..., FQHC, Contract Management, Grants, Grant Coordination, NCQA, Flow Charts, Microsoft Excel, Referrals, Report Writing, Clinical Data Management, Budgets, Corrective Actions, Emergency Management, Patient Education, Community Health, Diabetes Management, Nonprofits, Volunteer Management, Public Health, Community Organizing

Education
University of California, Berkeley   2004 — 2007
Bachelor of Arts (B.A.), Peace and Conflict Studies

Columbus State Community College   2002 — 2005

Experience
Healthfirst   2010 - Present
92nd Street Y  2006 - 2009
Sony Corporation  2000 - 2006
Sony Corp. of America  2000 - 2005

Education
University of Massachusetts, Amherst   1995 — 1999

Experience
Healthfirst   May 2015 - Present
Healthfirst   December 2012 - May 2015
Healthfirst   December 2009 - November 2012
UnitedHealth Group  November 2008 - December 2009
UnitedHealth Group  June 2007 - November 2008
McBee Associates  June 2002 - June 2007

Skills
Managed Care, Medicaid Managed Care, Financial Modeling, Trend Analysis, SAS, SQL, Microstrategy, Data Analysis, Medicaid, Medicare, Healthcare Industry, Revenue Cycle, Healthcare, Healthcare Consulting, Strategy, Healthcare Management, Health Policy, Provider Relations, Disease Management, HIPAA, Healthcare Information..., Physician Relations, Quality Improvement, EHR, Physicians

Education
University of Scranton   1998 — 2002
BS, Healthcare Administration

American Management Association (AMA) Leadership Development

Experience
Bluefly  September 2014 - Present
Healthfirst   January 2014 - September 2014
FXCM  April 2010 - July 2013
Chelsea Technologies  September 2009 - February 2010
Eze Castle Software  October 2008 - October 2009
JP Morgan Chase  March 2008 - October 2008
Paychex  2005 - 2008

Skills
Project Management, Business Analysis, Data Center, ITIL, Troubleshooting, Visio, Requirements Analysis, Vendor Management, Software Documentation, Software Project..., Integration, MS Project, IT Management, IT Service Management, SDLC, SharePoint, Agile Methodologies, Microsoft Project

Education
State University of New York at Buffalo   2003 — 2005
Master's degree, Behavioral Neuroscience

State University of New York at Buffalo   1998 — 2003
Psychology, B.S.

Experience
MetroPlus Health Plan  June 2008 - July 2011
Healthfirst   2006 - 2008

Skills
Healthcare, Healthcare Management, Medicare, Marketing, HIPAA, Managed Care, Healthcare Consulting, Health Insurance, Strategic Planning, Hospitals, Healthcare Information..., Provider Relations, Medicaid, Revenue Cycle, Process Improvement, Healthcare Industry

Education
University of Phoenix   2006 — 2010
Master of Health, Administration

Saint John's University   1996 — 2000
BS, Healthcare Administration

Experience
Speidel Law Firm, LLC   May 2014 - Present
Haynsworth Sinkler Boyd, P.A.   December 2005 - May 2014
AMCS  2008 - 2014
AMCS  2008 - 2014
Haynsworth Sinkler Boyd, P.A.   April 2000 - December 2005
HealthFirst   April 1997 - March 2000

Skills
Employment Law, Employee Relations, Employee Benefits, Employee Training, Employment..., Employment Law..., Employment Contracts, Legal Research, Strategic Planning, Corporate Law, Mediation, Leadership, Legal Writing, Legal Assistance, Training, Contract Negotiation

Education
University of Cincinnati College of Law   1991 — 1994
Juris Doctor (J.D.), Law

University of Cincinnati, with honors   1987 — 1991
Bachelor of Arts (B.A.), Literature

Experience
Mount Sinai Beth Israel  April 2015 - May 2015
AgencyRx  October 2014 - April 2015
Centers for Medicare & Medicaid Services  October 2014 - November 2014
Lincoln Medical Center  August 2014 - October 2014
The Brooklyn Hospital Center  May 2014 - June 2014
National Association of Specialty Pharmacy   March 2014 - May 2014
Duane Reade  September 2013 - October 2013
Healthfirst   January 2013 - February 2013
American Diabetes Association  July 2012 - August 2012
Rite Aid Pharmacy  June 2012 - July 2012

Skills
Business Planning, Pharmacy Automation, Pharmacy Operations, Business Strategy, Pharmacy, Data Analysis, Inventory Management, Medication Therapy..., Pharmaceutical..., PowerPoint, Excel, Managed Care, Customer Service, Microsoft Excel, Healthcare, Management, Market Research, Leadership, Process Improvement, Analysis, Retail, Pharmaceutical Industry, Public Health, Clinical Research

Education
Touro College of Pharmacy   2011 — 2015
Doctor of Pharmacy, Pharmacy

University of California, San Diego   2005 — 2009
B.S., Business Administration, Management and Operations

Experience
HealthFirst   August 2014 - Present
Emblem Healthcare   January 2014 - August 2014
Horizon Blue Cross Blue Shield of NJ  January 2006 - January 2014
Horizon Blue Cross Blue Shield of NJ  March 1993 - January 2014

Skills
PMP, Project Management, PMO, SDLC, Project Portfolio..., Business Requirements, Vendor Management, Business Process, Management, Resource Management, Information Technology, Program Management, Business Process..., Requirements Gathering, Visio, Process Improvement, Requirements Analysis, IT Strategy, Waterfall, Gap Analysis, Certified Project..., Business Analysis, MS Project, IT Management, SharePoint, Software Documentation, User Acceptance Testing, Cross-functional Team..., Software Project..., Project Delivery, Agile Project Management, Business Intelligence, Data Warehousing, Planview, Systems Analysis, Governance, Integration, Business Process Design, Risk Management, Software Implementation, Enterprise Architecture, Change Management, Government Programs

Education
University of Maryland College Park   1984 — 1988
BA, Liberal Arts - Political Science

St. John Vianney

Experience
UF Health Shands  July 2013 - Present
HealthFirst   September 2007 - July 2013
CaroMont Health  January 2000 - August 2007
Trident Medical Center  March 1994 - December 1999

Skills
Healthcare, Hospitals, Healthcare Management, Plant Operations, safety officer, Project Management, Corporate Real Estate, Disaster Response, disaster preparedness, Strategic Planning, Medical Imaging, HIPAA, Medical Devices, Leadership, Contract Management, Process Improvement, Informatics, Management, Facilities Management, Program Management, Budgets, Team Building, Public Speaking, Clinical Research, Contract Negotiation, Emergency Management, Quality Improvement, Change Management, Construction, Healthcare Information..., Healthcare Consulting, EHR, System Administration, Accreditation, Performance Improvement, Policy

Education
University of South Carolina-Columbia   1989 — 1993
BS, Engineering

Experience
Universal Orlando Resort  February 2015 - Present
Prestige Health Choice  July 2014 - Present
Physicians United Plan  January 2014 - July 2014
Florida Health Care Plans  March 2013 - January 2014
Healthfirst   October 2009 - January 2013
FARO Technologies  May 2008 - February 2009
Orlando Sentinel  March 2007 - April 2008
Harcourt School Publishers  2003 - 2007

Skills
Active Directory, Troubleshooting, Supervisory Experience, Windows 7, Ticketing Systems, Documentation, Computer Hardware, XP, Service Desk, Customer Service, Migration Projects, Microsoft Office, VPN, Process Improvement, ITIL, Norton Ghost, Printers, Office 365, Inventory Management, Dell KACE, VMware, Citrix, helpstar, Lotus Notes, Mac OS X, Software Documentation, Windows XP, Help Desk Support

Education
University of Phoenix   2006 — 2007

Lake Brantley Highschool   1997 — 2001

Experience
Anthem  April 2015 - Present
Anthem, Inc.   March 2013 - April 2015
Healthfirst   July 2008 - February 2013
HIP Health Plan  May 2000 - July 2008
Vytra Health Plans  February 1997 - March 2000
St. Francis Hospital  July 1995 - February 1997

Skills
Medicare, HMO, Network Development, HIPAA, Healthcare, Managed Care, Insurance, Provider Relations, Employee Benefits, Health Insurance, Medicaid, Utilization Management, EMR, HEDIS, Hospitals, Healthcare Management, Credentialing, Healthcare Information..., Healthcare Industry, EHR, Data Analysis, Health Policy, PPO, Healthcare Consulting, Quality Improvement, Physicians, Revenue Cycle, NCQA, Physician Relations

Education
Long Island University   2008 — 2013
MHA, Health Administration, With distinction

University of Maryland College Park   1989 — 1993
BS, Community Health

Experience
Molina Healthcare  May 2013 - November 2013
Blue Cross Blue Shield of Louisiana  February 2011 - January 2013
Suddenlink Communications  March 2010 - March 2011
Horizon Health Corporation  May 2009 - February 2010
Trinity Mother Frances Health System  February 2008 - August 2008
AAG/Healthsmart   December 2006 - January 2008
FirstCare  July 2002 - September 2006
firstcare  2002 - 2006
Healthfirst   April 1997 - May 2002
Aetna  March 1992 - February 1997

Skills
Call Center, Benefits Administration, Insurance, Operations Management, Marketing, Microsoft Office, Management, Quality Control, Recruiting, Leadership, Performance Management, Executive Management, Process Engineering, Network Administration, Trend, Team Leadership, Managed Care, Call Centers, Medicare, Customer Satisfaction, Customer Service, CRM, Employee Benefits, Program Management, Start-ups, Strategic Planning, Training

Education
University of TX   1989 — 1991
Bachelors, Fine Art

University of Texas at Tyler   1989 — 1991
BFA, Education/Fine Art

Tyler Junior College
Associates of Arts, Communications

Experience
Healthfirst   December 2013 - Present

Skills
Microsoft Office, Microsoft Excel, PowerPoint, Microsoft Word, Customer Service, Photoshop, Research, C++, Social Media, HTML, C, Java, Public Speaking, Teamwork, Windows, Matlab, English, AutoCAD, Event Planning, SQL

Education
University of Central Florida   2008 — 2011

Experience
Healthfirst   January 2014 - Present
Touchstone Health  May 2009 - June 2011
Affinity Health Plan  March 2008 - May 2009
Georgia Department of Human Resources  July 2005 - February 2008
Elderplan  November 2001 - December 2004
Community Healthcare Network  October 1999 - February 2001

Skills
Healthcare Management, Healthcare, Medicare, Medicaid, Managed Care, HIPAA, EMR, Provider Relations, Healthcare Information..., Hospitals, EHR, HMO, Medical Transcription, Credentialing, Utilization Management, Health Insurance, Healthcare Consulting, Microsoft Excel, Outlook, Process Improvement, Insurance, Training, Software Documentation, Access, Call Centers, Case Managment, Clinical Research, Disease Management, Healthcare Industry, Home Care, Human Resources, Interviews, JCAHO, Long-term Care, Medical Billing, Medical Terminology, Medicine, Network Development, PPO, Nursing, Physician Relations, Practice Management, Program Management, Quality Improvement, Data Entry, Employee Benefits, Health Policy, ICD-9, HEDIS, Informatics

Education
SUNY at Buffalo   1995 — 1999
Bachelors of Arts, Psychology

James Madison High School   1992 — 1994
High School Diploma, 1992

Experience
UBS Investment Bank  September 2012 - September 2014
Healthfirst   October 2011 - July 2012
Bank of America  2006 - 2011

Education
Trinity College-Hartford   1990 — 1994
Bachelor of Arts (B.A.), American/United States Studies/Civilization

Experience
Healthfirst   June 2015 - Present
Healthfirst   August 2013 - June 2015
Healthfirst   July 2012 - August 2013
TCSE  2011 - 2013
M/E Engineering  August 2008 - August 2010
Union College  April 2006 - June 2008
New York City Department of Building   July 2007 - August 2007

Skills
Customer Service, Bentley Microstation, People Skills, Health Insurance, Electrical Engineering, Leadership, Management, Team Leadership, Process Improvement, Training, Public Speaking, Community Outreach, Analysis, Marketing, Social Networking, Microsoft Excel, Strategic Planning

Education
Union College   2003 — 2008
electrical engineering, engineering

Union College June 2008
B.S, Electrical Engineering

Experience
Centers Plan for Healthy Living  December 2014 - Present
MJHS  September 2013 - November 2014
Healthfirst   May 2012 - August 2013

Skills
Medicare, Medicaid, Program Development, Healthcare Consulting, Long-term Care, Health Insurance, HMO, Medicare Part D, Insurance, HIPAA, Benefits Administration, Healthcare

Education
Touro College   2007 — 2009
BS, Business Administration

Experience
Healthfirst   November 2013 - Present
US Army  December 2008 - Present

Skills
BLS, Cpr Certified, IV, ACLS, Military Experience, Army, Nursing, Phlebotomy, Triage, Military Training, Military, EMT, Wound Care, Vital Signs, PALS, Urgent Care, Patient Education, Military Operations, Emergency Medical, EKG

Education
TUI University   2008 — 2010
Bachelor of Science (BS), Health Services/Allied Health/Health Sciences, General

UNC Wilmington   1999 — 2004
Bachelor of Arts (B.A.), Psychology

Liberty University
Master of Arts (M.A.), Counseling Psychology

Experience
Healthfirst   July 2014 - Present
St. Joseph Health Services of RI  October 2013 - July 2014
Rhode Island Department of Health  June 2013 - March 2014
Sodexo  November 2012 - May 2013
Sodexo  April 2012 - November 2012
BJ's Wholesale Club  May 2012 - August 2012
Sandy Lane Meat Market   May 2007 - August 2011
Macy's  May 2011 - June 2011

Skills
Food Safety, Word, PowerPoint, Excel, Typing, Public Speaking, Outgoing, Answering Phones, E-mail Management, Good Listener, Feedback, Planning, Event Planning, Problem Solving, Muti-tasking, Quick Thinker, Customer Service, Self-confidence, Self-driven, Self-Discipline, Microsoft Word, Project Planning, Nutrition Education, Sales, Teamwork

Education
University of New Haven   2009 — 2013
Bachelor of Science, Nutrition & Dietetics

Warwick Veterans Memorial High School   2005 — 2009
High School Diploma, General

Experience
WellCare  March 2013 - Present
Healthfirst   January 2012 - March 2013

Education
University of Phoenix   2013 — 2015
Bachelor of Business Administration (BBA), Accounting and Finance

Experience
Healthfirst   July 2001 - September 2009
Madge Networks  August 2000 - July 2001
Staples Communications  September 1999 - August 2000
Wright Investors' Service  April 1999 - September 1999
Southwestern Bell Mobile Systems  October 1998 - April 1999

Skills
Strategic Planning, Financial Modeling, Corporate Budgeting, Financial Analysis, Corporate Financial..., Project Management, Purchasing, Financial Audits, Hyperion Planning, Hyperion Reports, Healthcare Industry, Regulatory Submissions, International Finance, Currency Exchange, GreatPlains, Oracle Financial, Essbase, Financial Reporting, Accounting, Healthcare Reimbursement, Budgets, Cash Management, Cost Benefit, Healthcare Information..., Project Planning, Finance, Healthcare Consulting, Managed Care, Insurance, Analysis, Medicare, Forecasting, Business Development, SAS programming, Business Process...

Education
University of Central Oklahoma   1996 — 1998
Master of Business Administration (MBA), Finance

Universitas Trisakti   1991 — 1995
Bachelor of Applied Science (B.A.Sc.), Industrial Engineering

Experience
Healthfirst   November 2013 - Present
- Freelancer  April 2013 - February 2014
University at Albany  September 2011 - May 2013
Power Host Technology Ltd   December 2012 - December 2012
Brooklyn Chinese-American Association  July 2007 - August 2007

Skills
Microsoft Word, Microsoft Excel, PowerPoint, Tying 70 wpm in English, Typing 81 cpm in Chinese, Japanese Language...

Education
University at Albany, SUNY   2014 — 2016
Master’s Degree, Reading

University at Albany   2010 — 2013
Bachelor of Arts (BA), Chinese Studies & Japanese Studies (Double Major), Magna Cum Laude

Experience
Healthfirst   July 2014 - Present
Horizon Blue Cross Blue Shield of New Jersey  June 2008 - January 2014
Healthfirst   2014 - 2014
Horizon Blue Cross Blue Shield of New Jersey  April 2002 - June 2008
Horizon Blue Cross Blue Shield of New Jersey  October 1998 - April 2002

Skills
Call Centers, Process Improvement, Written Correspondence, Training Delivery, Leadership, Customer Service, Analysis, Strategic Partnerships, Cross-functional Team..., Performance Management, Performance Improvement, Medical Coding, Labor Relations, Communication Skills, Regulatory Affairs, Complaint Management, Vendor Management, Team Building, Provider Relations, Staff Development, Coaching, Operating Budgets

Education
University of Phoenix
Bachelor of Science (BS), Business Administration and Management, General