Experience
Holland America Line and Princess Cruises Alaska and the Yukon   May 2011 - Present
Championship Associates   January 2011 - January 2014

Skills
Hospitality, Tourism, Event Management, Event Planning, Customer Service, Hospitality Management

Education
International Tour Management Institute

Ohio University

Real Estate License - Georgia Institute of Real Estate

Experience
Brigham Young University  Agency Coordinator Intern, Account ManagementHackerAgencyJune 2015 - Present
FranklinCovey  May 2014 - September 2014
California Pizza Kitchen  August 2012 - March 2014
Holland America Line and Princess Cruises Alaska and the Yukon   May 2013 - August 2013

Skills
Advertising, Public Speaking, Leadership, Microsoft Office, Microsoft Excel, PowerPoint, Customer Service, Microsoft Word, Social Media, Research, Social Networking

Education
Brigham Young University   2010 — 2016
Advertising, German Studies

Brigham Young University   2009 — 2016
Advertising & German

Experience
Holland America Line and Princess Cruises Alaska and the Yukon   May 2008 - Present

Education
Johnson & Wales University   2002 — 2007
Bachelor of Applied Science (B.A.Sc.), Marketing/Marketing Management, General

Experience
Bushnell Physical Therapy   July 2013 - August 2014
Holland America Line and Princess Cruises Alaska and the Yukon   April 2012 - August 2012
Brigham Young University  January 2012 - April 2012
Brigham Young University  January 2012 - April 2012
LPD Bookkeeping   May 2008 - June 2008

Skills
German-English, Qualitative Research, Chemistry, Microsoft Excel, Microsoft Word, PowerPoint, Cpr Certified, First Aid, Public Health Education, Public Health

Education
Brigham Young University   2008 — 2014
Bachelor's Degree, Public Health

Chugiak High School   2004 — 2008
High School

Experience
American Red Cross  February 2015 - Present
American Red Cross  June 2014 - February 2015
Holland America Line and Princess Cruises Alaska and the Yukon   April 2008 - October 2009

Education
Boise State University   2014 — 2016
Master of Business Administration (MBA)

Utah Valley University   2006 — 2009
BS, Crisis/Emergency/Disaster Management

Experience
Disneyland Resort  May 2015 - Present
Starbucks  February 2015 - Present
Hyatt Regency Long Beach  September 2014 - December 2014
Denali Crow's Nest Cabins   July 2014 - September 2014
Holland America Line and Princess Cruises Alaska and the Yukon   May 2014 - July 2014
Copper Mountain Resort  October 2013 - April 2014
Alexis Nicole Cakes   September 2009 - March 2014
Stampede Wilderness Tours   July 2013 - September 2013
Holland America Line and Princess Cruises Alaska and the Yukon   May 2013 - September 2013

Skills
Hospitality, Customer Satisfaction, Travel Planning, Guest Recovery, Sales Operations, Hotel Booking, Organizational..., Telephone Skills, Baking, Food & Beverage, Front Office, Tour Operators, sales, Lodging, Tourism, Public Speaking, Microsoft Office, Team Building, Cake Decorating, Customer Service, Food Safety, Driving License, Small Business

Education
Cypress College   2012 — 2013
n/a, Hospitality Administration/Management

Cypress College

Experience
Holland America Line and Princess Cruises Alaska and the Yukon   May 2015 - Present
B in the Walt Disney World® Resort  May 2014 - April 2015
Longhorn Steakhouse  March 2013 - May 2014
Walt Disney World  January 2007 - December 2012

Skills
Menu Development, Restaurant Management, Food Service, Restaurants, Food & Beverage, Catering, Culinary Skills, Fine Dining, Food Preparation, Sanitation, ServSafe, New Restaurant Openings, Food, Recipes, Cooking

Education
Le Cordon Bleu College of Culinary Arts-Orlando   2013 — 2015
Associate of Arts and Sciences (A.A.S.) , Culinary Arts/Chef Training

Experience
Solutionreach  November 2013 - Present
Solutionreach, Inc.   January 2013 - Present
Solutionreach  January 2013 - October 2013
Brigham Young University  May 2010 - December 2012
Brigham Young University  October 2009 - May 2010
Holland America Line and Princess Cruises Alaska and the Yukon   January 2009 - August 2009
Olathe Public Library  August 2002 - May 2005

Skills
Training, Microsoft Office, Customer Service, Social Media, OS X, Technical Support, Social Networking, Windows, Supervision, Schedules, Brazilian Portuguese, Data Analysis, Project Management, Time Management, Consultation, Press Releases, Proposal Writing, Microsoft Word, Research, Technical Writing, Event Planning, PowerPoint, Public Speaking, Editing, Access, Leadership, Microsoft Excel, Marketing Strategy, Marketing, HTML, CSS, Sales, Teaching, Team Building, Management, Budgets, Active Directory, Outlook, Team Leadership, Troubleshooting, Public Relations, Social Media Marketing, Linux, Remote Troubleshooting

Education
Brigham Young University   2008 — 2012
Bachelor of Science (B.S.), Public Health

Olathe East High School   2002 — 2005

Experience
Holland America Line and Princess Cruises Alaska and the Yukon   May 2015 - Present
Web Designer (Self-employed)   March 2015 - Present
Full Frame Documentary Film Festival  April 2015 - April 2015
Inquisitr Ltd.  June 2014 - September 2014
The Latin Post Company   December 2013 - July 2014
Cross Creek Pictures  April 2014 - May 2014
B&G Studios   January 2013 - April 2013
Star Path Images Photo & Video   June 2012 - August 2012
Edge Studios   May 2012 - May 2012
FremantleMedia  April 2012 - April 2012

Skills
Creative Writing, Non-linear Editing, Web Design, Film Production, Photoshop, Final Cut Studio, Adobe Creative Suite, Documentary, After Effects, Color Correction, Audio Mixing, Audio Editing, Digital Photography, Film Studies, Camera Operating, Pro Tools, Drawing, Documentaries, Adobe C, Ruby on Rails, HTML, Blogging, Blender, Editing, Television, Producing, Camera, Photography, Directing, Short Films

Education
The University of North Carolina at Greensboro   2013 — 2016
Bachelor of Arts

Ithaca College   2009 — 2011
Bachelor of Science

Bergen County Technical High School   2005 — 2009
H.S. Diploma

Experience
Kiawah Island Golf Resort  January 2015 - Present
Premier Alaska Tours, Inc.   2014 - September 2014
Alamexo   October 2013 - March 2014
Full Throttle Saloon   August 2013 - August 2013
Christopher's Prime Steakhouse   December 2012 - August 2013
Holland America Line and Princess Cruises Alaska and the Yukon   May 2010 - September 2012
Alta Club   August 2009 - April 2010
Occupational Healthcare International   August 2008 - August 2009
Millcreek Inn   August 2007 - June 2008
Oceana  February 2007 - June 2007

Skills
Training, Education, Supervisory Skills, Leadership, Teamwork, Problem Solving, Pattern Recognition, Data Analysis, Customer Service, Collaborative Leadership, Interpersonal Skills, Qualitative Research, Organizational..., Large Group Facilitation, Presentation Skills, Complaint Management, Conflict Resolution, Public Relations, Reliability, Thrive in A Fast-paced..., Continuous Improvement, Foreign Languages, Language Development, Qualified Teacher

Education
Trinity College, London   2014 — 2014
CertTESOL, Applied Linguistics

University of Utah   2011 — 2013
Bachelor of Arts (B.A.), Linguistics, 3.720

Salt Lake Community College   2007 — 2009
Associates of Science, General Studies, 3.428

Experience
Richardson Group of Companies   June 2015 - August 2015
Employee Transportation Services, a division of MTR Western   February 2014 - August 2014
Horizon Coach Lines  April 2011 - February 2014
Horizon Coach Lines  February 2007 - April 2011
Holland America Line and Princess Cruises Alaska and the Yukon   May 2010 - September 2010
Holland America Line and Princess Cruises Alaska and the Yukon   January 2010 - April 2010
Holland America Line and Princess Cruises Alaska and the Yukon   February 2006 - September 2009

Skills
Transportation, Logistics, Operations Management, Management, Customer Service, Training, Strategic Planning, Microsoft Excel, Team Building, Process Scheduler, Sales, Public Transport, Leadership, Budgets, Microsoft Office, Contract Management, Contract Negotiation, Purchasing, Event Management, Project Management, Culture Change

Education
Arizona State University, W. P. Carey School of Business   2014 — 2016
Master of Business Administration (M.B.A.), Supply Chain Management, Financial Markets and Management

Western Washington University   2004 — 2006
Bachelor of Arts (B.A.), Economics

Bellevue Community College   2002 — 2003

Experience
Holland America Line and Princess Cruises Alaska and the Yukon   April 2015 - August 2015
McDaniel College  January 2014 - May 2014
Texas Roadhouse  March 2012 - May 2012
Little Learners Preschool  August 2010 - December 2010

Skills
Final Cut Pro, Microsoft Office, iWork, Mac, Windows, Camera Operating, HD Video, Video Editing, Photoshop, Soundtrack Pro, Driving License, Bilingual-English/Spanis..., Short Films, Acting, Film, Social Media, PowerPoint, Public Speaking, Microsoft Word, Editing, Creative Writing, Social Networking, Video, Facebook, Customer Service, Photography, Media Production, Blogging, Video Production

Education
McDaniel College   2011 — 2014
Bachelor's Degree, Cinema

Community College of Rhode Island   2009 — 2011
Liberal Arts and Sciences/Liberal Studies

Experience
Holland America Line and Princess Cruises Alaska and the Yukon   December 2014 - Present
Joe's Legacy Tour   2011 - Present
Holland America Line and Princess Cruises Alaska and the Yukon   June 2014 - December 2014
ARAMARK Healthcare  October 2013 - June 2014
ARAMARK  March 2013 - October 2013
Michigan State University  October 2011 - April 2013
ARAMARK  March 2010 - September 2012
Ryther Child Center  August 2009 - August 2010

Skills
Independent Thinking, Workforce Management, Therapeutic Crisis..., Staff Development, Verbal De-escalation, Analytic Thinking, Business Ethics, Leadership, Event Management, Management, Time Management, Editing, Customer Service, Business Development, Organizational..., Budgets, Retail, Leadership Development, Social Networking, Fundraising, Event Planning, Public Relations, Public Speaking, Social Media, Marketing, Social Media Marketing, Volunteer Management, Training, Nonprofits, Team Building, Teaching, Microsoft Excel, Microsoft Word, Research, Problem Solving, Community Outreach, Sales

Education
Indiana University-Purdue University at Indianapolis   2005 — 2009
Bachelor of Arts (B.A.), English Language and Literature/Letters

Pride   2003 — 2005
Drama and Dance Teacher Education

Experience
Holland America Line and Princess Cruises Alaska and the Yukon   2013 - 2013
Flowerbooking, Inc  September 2012 - December 2012
Union Productions/Club Downunder   September 2009 - May 2012

Skills
Talent Booking, Comedy, Event Management, Event Planning, Guided Tours, Entertainment, Music Industry, Music, Social Media Marketing, Social Networking, Public Relations, Marketing Communications, Advertising, Digital Marketing, Marketing Strategy, Blogging, Social Media, Concert Production, Talent Scouting, Stand-up Comedy, Improvisational Comedy, Festivals, Entertainment Industry

Education
Florida State University   2008 — 2012
Bachelor of Arts (BA), Humanities/Humanistic Studies

Experience
PacifiCorp  January 2015 - Present
Black & Veatch  June 2012 - December 2014
Clatskanie PUD   June 2010 - June 2012
Holland America Line and Princess Cruises Alaska and the Yukon   June 2008 - September 2009

Skills
Project Engineering, Electrical Engineering, Engineering, AutoCAD, EPC, Electricians, Power Distribution, Construction, Construction Management, Power Generation, Power Systems, Project Estimation, Microstation, Engineering Design, PLC, Commissioning

Education
Oregon State University   2008 — 2012
Bachelor of Science (BS), Electrical and Computer Engineering (ECE)

University of Oregon   2008 — 2009

Clatskanie High School

Experience
Adventures by Disney  May 2015 - Present
Holland America Line and Princess Cruises Alaska and the Yukon   May 2014 - September 2014
Deutsche Bank  April 2013 - May 2014
Deutsche Bank  March 2011 - March 2012
Broadcast Music, Inc.   March 2010 - March 2011
Warner/Chappell Production Music (Previously 615 Music)   August 2009 - December 2009
The Recording Academy (Grammy's)   January 2009 - May 2009
US Army  November 2000 - June 2005

Skills
Microsoft Office 2007, PowerPoint, Lotus Notes, Music Publishing, Music, Excel, Software Project..., SharePoint, Microsoft Excel, Music Industry, Analysis, Management, Leadership, Project Management, Microsoft Office, Event Management, Social Media, Event Planning, Social Networking, Social Media Marketing

Education
St. Mary's University, Twickenham, UK   2011 — 2012
MBA, International Business

Middle Tennessee State University   2007 — 2009
BS, Recording Industry - Music Buisness

Western New Mexico University   2005 — 2007
AS, Business Administration

ITMI

ITMI

ITMI

Experience
Tahoe Adventure Company   May 2015 - Present
Grand Adventures   2010 - April 2014
MAD Adventures   2009 - 2013
Holland America Line and Princess Cruises Alaska and the Yukon   2011 - 2012

Skills
Tourism, Tour Operators, Leisure Travel, Leisure, Travel Management, Vacation, Adventure Travel, Cruises, Hospitality, Business Travel, Hotels, Event Planning, Travel Planning, Sustainable Tourism, Customer Service

Education
University of Arizona   2003 — 2008
Bachelor's degree, Political Science and Government

Universität Leipzig   2007 — 2007
German Studies

Experience
Steelhead Custom Landscaping and Supply   May 2012 - August 2013
Holland America Line and Princess Cruises Alaska and the Yukon   May 2011 - August 2011
Alaska Sales and Service  October 2010 - May 2011

Skills
Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, AutoCAD, Public Speaking, Research, Teamwork

Education
University of Alaska Fairbanks   2011 — 2016
Bachelor of Science (BS), Civil Engineering

Northern Arizona University   2013 — 2014
Bachelor's Degree, Civil Engineering

Experience
TPG Hospitality - St. Louis Marriott West   October 2013 - July 2015
Lou Fusz Toyota  February 2011 - October 2013
Holland America Line and Princess Cruises Alaska and the Yukon   May 2011 - September 2011
Banner Personnel  October 2010 - February 2011
Elite Personnel  September 2009 - October 2010
Health Industry Distributors Association  November 2006 - December 2007
USDA  September 2004 - September 2005
Drury Hotel Management   November 1999 - January 2002

Skills
Microsoft Excel, Microsoft Office, Public Speaking, Microsoft Word, Customer Service, English, PowerPoint, Editing, Event Planning, Strategic Planning, Social Networking, Nonprofits, Event Management, Data Entry, Training, Recruiting, Social Media, Human Resources, Sales, Social Media Marketing, Facebook, Administrative..., Outlook, Inventory Management, Fundraising, Marketing, Employee Relations, Public Relations, Time Management, Leadership, New Business Development, Leadership Development, Team Building, Management, Community Outreach, Budgets, Research, Policy, Account Management, Administration, Analysis, Coaching, Contract Negotiation, Data Analysis, Interviews, Organizational..., Retail, Team Leadership, Teamwork, Volunteer Management

Education
American Public University System   2011 — 2014
Bachelor of Management, Hospitality Management - Lodging Operations

Lewis and Clark Community College   1995 — 1997
Political Science and Government

Illinois Valley Community College   1994 — 1995
General Studies

Experience
Na Hoaloha Ekolu   May 2014 - Present
Koa's Seaside Grill   June 2013 - May 2014
Holland America Line and Princess Cruises Alaska and the Yukon   April 2013 - May 2013
Gasparilla Inn and Club  February 2012 - March 2013
The Greenbrier  July 2012 - November 2012
Crabdaddy's   January 2009 - October 2011

Skills
Culinary Skills, Computers, Network Services, Personal Chef Services, Chef, Construction, Carpentry, Fine Dining, Restaurants, Food Quality, Menu Development, Cuisine, Restaurant Management, Banquets, Hotels, Catering, Cooking, Hospitality, Recipes, Hospitality Management, Hospitality Industry, Food & Beverage

Education
College of Coastal Georgia   2004 — 2006
Associate's degree, Network and System Administration/Administrator

The School of Hard Knocks

Experience
Washington State Auditor's Office  April 2013 - Present
Holland America Line and Princess Cruises Alaska and the Yukon   June 2012 - October 2012
Four Seasons Marine Services   June 2011 - September 2011
Holland America Line  May 2007 - September 2011
Holland America Line  July 2010 - September 2010

Skills
Word, PowerPoint, Microsoft Office, Outlook, Accounting, Microsoft Excel, Research, Microsoft Word, Customer Service, Event Planning, Microsoft Publisher, Visual Basic, Accounts Payable, Visio, Access, Microsoft Expression, Peachtree, Microsoft SQL Server, Pivot Tables, Auditing, Time Management

Education
University of Washington   2009 — 2013
Bachelor of Arts in Business Administration, Accounting and Information Systems

University of Washington, Michael G. Foster School of Business   2009 — 2013
Bachelor of Arts in Business Administration, Accounting and Information Systems

Olympic College   2007 — 2009
Associates in Arts, 3.8

Experience
GO-TEK Automation LLC   December 2004 - Present
Holland America Line and Princess Cruises Alaska and the Yukon   2010 - 2012
Siemens  June 2007 - September 2009
Oval International   2006 - 2008
Systems Interface Inc.  1993 - 2004
Lamb Grays Harbor   December 1985 - March 1993
DeVry Phoenix   1982 - 1985

Skills
Motion Control, Machinery, Profibus, Industrial Control, Variable Frequency..., Allen Bradley, PLC, Control Systems Design, Process Control, Instrumentation, Automation, Electricians, Commissioning, Project Engineering, Engineering

Education
DeVry University Phoenix   1982 — 1985
Bachelor of Science (BS), Electrical and Electronics Engineering

Experience
Savers  January 2014 - Present
Sittercity  October 2013 - Present
Holland America Line and Princess Cruises Alaska and the Yukon   June 2013 - September 2013
A+ Teaching Materials   July 2008 - April 2011

Skills
Customer Service, PowerPoint, Microsoft Word, Microsoft Office, Social Media, Microsoft Excel, Facebook, Hospitality, Social Networking

Education
Palomar College   2013 — 2015

Experience
Holland America Line and Princess Cruises Alaska and the Yukon   April 2015 - Present
Vail Resorts  October 2014 - Present
Holland America Line and Princess Cruises Alaska and the Yukon   April 2014 - September 2014
Vail Resorts  November 2013 - April 2014
Holland America Line and Princess Cruises Alaska and the Yukon   April 2013 - September 2013
John Q. Hammons Hotels & Resorts   July 2010 - March 2011
Domino's Pizza  August 2007 - June 2010

Skills
Customer Service, Hotels, Hospitality, Time Management, Data Entry, Customer Satisfaction, Teamwork, Leadership, Sustainable Tourism, Issue Resolution..., Restaurants, Food & Beverage, Food Service

Education
Missouri State University   2009 — 2012
Bachelor of Science, Geography

Experience
California Pizza Kitchen  June 2013 - Present
Twigs Bistro & Martini Bar  April 2013 - August 2014
Portland Trail Blazers  September 2011 - April 2013
SSP America  August 2012 - March 2013
Holland America Line and Princess Cruises Alaska and the Yukon   July 2011 - September 2011
Hilton Worldwide  July 2010 - June 2011
Target  October 2008 - June 2010
Gastrodome Management Services Sdn. Bhd.   April 2004 - May 2008

Skills
Purchasing, Payroll Administration, Bar management, Payroll, Restaurants, Customer Service, Hospitality, Food, Sales, Inventory Management, Food & Beverage, Wine, Training, Microsoft Office, Hospitality Management, Management, Event Planning, Event Management

Education
Mt. Hood Community College   2008 — 2011
Associate's degree, Hospitality Administration/Management

Experience
G Adventures  March 2015 - Present
Holland America Line and Princess Cruises Alaska and the Yukon   May 2014 - September 2014
The Party Corp.   September 2013 - May 2014
Amenity Services, Inc.   May 2013 - August 2013
Uno Chicago Grill  January 2013 - April 2013

Skills
Microsoft Office, Customer Service, Research, Teamwork, Social Media, Public Speaking, English, Hospitality, Tourism

Education
University of Central Florida   2012 — 2014
Bachelor of Science (BS), Hospitality and Tourism Management

Northwest Florida State College   2009 — 2011
Associate of Arts (A.A.), General Studies

Experience
North Shore Inc.   October 2014 - Present
Meadows Race Team   September 2009 - Present
Big Winds  May 2013 - September 2014
Mt. Hood Summer Ski Camps   2009 - 2012
Flagstaff Alpine Ski Team   October 2006 - April 2009
National Alpine Ski Camps   2008 - 2008
Holland America Line and Princess Cruises Alaska and the Yukon   2003 - 2007

Skills
Ski, Event Planning, Marketing, Public Speaking, Microsoft Word, Customer Service, Team Building, Microsoft Excel, Marketing Research, Management, Sports Coaching, Retail Marketing, Social Media, Statistical Data..., Adobe Creative Suite, R, Training, Sports, Athlete Development, Outdoor Education, SPSS, Outdoor Industry, Outdoor Recreation, Digital Photography, Marketing Strategy, Marketing Communications

Education
Portland State University - School of Business   2011 — 2013
Bachelor of Science (B.S.), Business Administration: Marketing, GPA: 3.73

Experience
Holland America Line and Princess Cruises Alaska and the Yukon   November 2012 - Present

Skills
Public Relations, Leisure Travel, Photoshop, HTML, Social Media, Event Management, Hospitality

Education
Los Angeles Music Academy   2011 — 2012
AA, Music Performance, General

Experience
Thermal Supply Inc.  November 2014 - Present
Holland America Line and Princess Cruises Alaska and the Yukon   June 2014 - September 2014
Save a Lot  March 2010 - August 2010
Goodwill of Central Arizona  June 2008 - August 2008

Skills
Microsoft Office, Microsoft Word, PowerPoint, Customer Service, Research, Teamwork, Social Media, Public Speaking, English, Retail, Time Management, Accounting

Education
University of Tennessee at Martin   2010 — 2014
Accounting and Finance

Hawaii Pacific University   2008 — 2009

Experience
Conservice  December 2014 - Present
Martin Harris Pageant   August 2003 - Present
Holland America Line and Princess Cruises Alaska and the Yukon   April 2014 - September 2014
Premier Vending   July 2007 - February 2011
Inkley's / Ritz Camera   January 2001 - July 2004

Skills
Portrait Photography, Photoshop, Photography, Digital Photography, Illustrator, Microsoft Publisher, Microsoft Word, Microsoft Excel, PowerPoint, How to hit the 3-Ball, Graphic Design, Facebook, Web Design, InDesign, Social Media, Adobe Creative Suite, Film, Graphics, Editing, Advertising, Adobe Acrobat, Creative Writing, Social Networking

Education
Brigham Young University - Idaho   2014 — 2018
Bachelor of Business Administration (BBA)

Bridgerland Applied Technology College   2011 — 2013
Media Design and Computer Graphic Certificate, Media Design Program

Viewmont High School   1993 — 1996

Experience
Wireless Advocates  2010 - Present
Wireless Advocates  December 2010 - June 2011
Holland America Line and Princess Cruises Alaska and the Yukon   August 2009 - February 2010
Vail Resorts  November 2008 - April 2009
Holland America Line and Princess Cruises Alaska and the Yukon   June 2008 - October 2008
Holland America Line  May 2006 - May 2008

Skills
Compliance reporting, Audit expertise, Compliance coaching, Highly Detailed, Solution Focused, Customer Service, Member Relations, Business Travel, Travel Management, Logistics Management, Tour Management, Event Planning, Social Networking, Business Networking, Exception-based..., Process Creation, Process Management, Business Process Design, Sales, Direct Sales, Training, Sales Operations

Education
Washington State University   2005 — 2008
Philosophy/Pre-Law, Philosophy

Central Washington University   2004 — 2005
Consumer Sciences

Pierce College at Puyallup   2002 — 2004
Associate of Arts and Sciences (A.A.S.), General Studies, 3.65

Experience
Partner's Consulting, Inc.   June 2015 - Present
REI  April 2015 - June 2015
Seattle Pacific University  August 2014 - June 2015
Leukemia and Lymphoma Society- Team in Training   June 2014 - August 2014
CB Inc.   2012 - 2014
Wingstone Toys, LLC.   January 2011 - April 2012
Holland America Line and Princess Cruises Alaska and the Yukon   April 2011 - September 2011

Skills
Public Speaking, Microsoft Office, Marketing Strategy, Social Media..., Event Management, Cross-functional Team..., Management, Marketing, Nonprofits, Technical Presentations, Fundraising, Events Coordination, Long-term Customer..., Social Media, Customer Service, Team Leadership

Education
Seattle Pacific University   2014 — 2015
Master’s Degree, Social and Sustainable Business Management

Western Washington University   2007 — 2009
Bachelor of Arts (B.A.), Political Science and Economics

South Puget Sound Community College   2005 — 2007
Associate of Arts (A.A.), President's List

Northwest Christian High School

Experience
HiPhi Systems, Inc.   Apple Store Leader Program AssociateAppleSeptember 2012 - September 2014
Holland America Line and Princess Cruises Alaska and the Yukon   May 2012 - September 2012

Education
Duke University - The Fuqua School of Business   2011 — 2012
Master’s Degree, Management Studies

Duke University   2007 — 2011
Bachelor’s Degree, Political Science and Government

Experience
Towne Park  September 2014 - August 2015
Holland America Line and Princess Cruises Alaska and the Yukon   May 2014 - August 2014
Copper Mountain Resort  January 2014 - April 2014
Walt Disney World  August 2013 - January 2014
Colorado State University Bookstore  August 2012 - May 2013
Drake Park Restaurant & Lounge   September 2011 - May 2012
Optics   June 2010 - August 2010
Kwaj Ops/Radar   March 2009 - June 2009
KRS - Kwajalein Range Services, LLC  September 2008 - February 2009
KRS - Kwajalein Range Services, LLC  August 2007 - November 2007

Skills
Customer Service, Facilities Management, Servers, Microsoft Office, PowerPoint, Microsoft Word, Leadership, Time Management, Team Leadership, Windows, Access, Outlook, Training, Microsoft Excel

Education
Colorado State University   2009 — 2013
Bachelor of Science (BS), Business Administration, Marketing

Kwajalein Junior/Senior High School   2007 — 2008

Experience
UHS-North star Behavioral Health   August 2014 - Present
Jon M. Huntsman School of Business  August 2013 - Present
UHS-North Star Behavioral Health   August 2011 - Present
UHS: North Star Behavioral Health   May 2013 - August 2013
Jon M. Huntsman School of Business  August 2012 - May 2013
Holland America Line and Princess Cruises Alaska and the Yukon   January 2011 - July 2011
BYU-Idaho  January 2010 - January 2011
BYU-Idaho  January 2005 - January 2011
Eastern Idaho Regional Medical Center-BHC   August 2010 - December 2010
Holland America Line and Princess Cruises Alaska and the Yukon   April 2010 - October 2010

Skills
Microsoft Office, Microsoft Excel, PowerPoint, Microsoft Word, Customer Service, Research, Social Media, Public Speaking, Teamwork, SPSS, Qualtrics, Conflict Resolution, Analysis, Engagement, Public Policy, Psychotherapy, Training, Recruiting, Employee Relations, Tourism, Hospitality, Leadership Development, Leadership, Human Resources, Teaching, Organizational..., Healthcare, Data Analysis, Nonprofits, Community Outreach, Critical Thinking, Policy, Fundraising, Public Relations, Career Development, Career Counseling, Psychology, Time Management, Data Entry, Higher Education, Coaching, Staff Development, Outlook, Team Leadership, Team Building, Spanish, Group Therapy, Resume Writing, Social Networking, Event Planning

Education
Jon M. Huntsman School of Business, Utah State University   2012 — 2014
Master of Business Administration

Jon M. Huntsman School of Business, Utah State University   2012 — 2014
Master of Science, Human Resources

Brigham Young University - Idaho   2005 — 2011
Bachelor of Science (BS), Psychology

Chugiak High School

Experience
Sage Hospitality  November 2014 - Present
Sage Hospitality  September 2013 - November 2014
Marriott International  April 2013 - September 2013
Colorado Mountain Express  October 2012 - April 2013
Holland America Line and Princess Cruises Alaska and the Yukon   February 2009 - September 2012

Skills
Customer Service, FOSSE, Microsoft Office, Hotels, Event Planning, Property Management..., Cash Handling Experience, Class B CDL, Guest Recovery, Phone Etiquette, Employee Training, Mac OS, Hospitality Industry, Guided Tours, German, Tourism, Front Office, Hospitality, MICROS, Sales, Opera

Education
Metropolitan State University of Denver   2014 — 2016
Event Management, Meeting and Event Planning

Brigham Young University   2008 — 2012
Bachelor of Arts (B.A.), Humanities/Humanistic Studies

Experience
Utah Army National Guard  February 2014 - Present
Holland America Line and Princess Cruises Alaska and the Yukon   February 2013 - August 2013

Education
Brigham Young University   2015 — 2018
Bachelor of Science (B.S.), Geology/Earth Science, General

Experience
Brigham Young University Psychology Department   January 2015 - Present
Coach Alba   September 2014 - January 2015
Holland America Line and Princess Cruises Alaska and the Yukon   February 2014 - August 2014
Maple Lake Academy  September 2012 - April 2014
Hyundai Heavy Industries Co., Ltd   July 2013 - October 2013
China Horizons  February 2013 - July 2013
Harland Clarke  March 2012 - September 2012
The Church of Jesus Christ of Latter-day Saints  February 2010 - February 2012
Donatos Pizza  June 2007 - October 2008

Skills
Elementary Education, Patient Counseling, ESL, Customer Satisfaction, Customer Experience, High School Students, Customer Service, Restaurants, Food Service, ServSafe, Food & Beverage, Serve Safe Certified, Hospitality, Time Management, Food, Spanish, Leadership, Teaching English as a..., Public Speaking, Teamwork, PowerPoint, Microsoft Word, Microsoft Office, Microsoft Excel, Teaching, Research, Training, English, Higher Education, Tutoring

Education
Brigham Young University   2009 — 2016
Psychology

Columbus Zoo and Aquarium School   2008 — 2009
Certificate of Completion, Zoology

Westerville North High School   2004 — 2009
High School Diploma

Experience
Holland America Line and Princess Cruises Alaska and the Yukon   July 2015 - Present

Skills
Volunteering, Childcare, Social Skills

Education
Brigham Young University - Idaho   2014 — 2018
High School, Social Work

Brigham Young University - Idaho

Experience
Holland America Line and Princess Cruises Alaska and the Yukon   May 2010 - Present
Norwegian Cruise Line  June 2013 - March 2014
Holland America Line  September 2012 - February 2013
Princess Cruises  October 2011 - March 2012

Skills
Hospitality, Hotel Management, Hotel Booking, Hotel Administration, Front Office, Customer Service, Customer Relations, Customer Retention, Sales Management, Marketing, Opening Hotels, Large Group Facilitation, Cruise Lines, Training & Development, Hospitality Industry, Hospitality Management, Corporate Hospitality

Education
Arizona State University   2009 — 2016
Bachelor of Science (B.S.), Biological Sciences, Cell, Genetic, and Developmental

Mesquite High School   2005 — 2009

Experience
NovaCopy  September 2013 - April 2015
International Volunteer HQ  2015 - 2015
Chattanooga Area Chamber of Commerce  January 2014 - 2014
Brewer Media   April 2013 - August 2013
RABOM   January 2008 - March 2013
The Walt Disney Company  January 2012 - May 2012
Holland America Line and Princess Cruises Alaska and the Yukon   December 2004 - August 2007

Skills
Social Media Marketing, Product Development, Product Management, Product Marketing, Customer Service, Accounts Payable, Graphic Design, Photography, Inventory Management, Strategic Sourcing, Public Speaking, Event Management, Sales, Cross-functional Team..., Expos, Hospitality Industry, Social Media, Facebook

Education
Sandler Trainning   2013 — 2013
Selling Skills and Sales Operations

Fashion Institute of Design & Merchandising   2002 — 2004
Associate of Arts (A.A.), Product Development

Modesto Junior College   2000 — 2002
Associate's degree, Associate in Merchandising/Marketing

Experience
Holland America Line and Princess Cruises Alaska and the Yukon   April 2015 - Present
The Chart House  November 2013 - Present
The Shores Festhaus   October 2012 - November 2013
Flip Flop's Chill N' Grill   February 2009 - September 2012
Chases On The Beach  June 2006 - February 2009

Skills
Bartending, Craft Beer, Customer Service, Aloha, Fine Dining, Hospitality, Hospitality Industry, Employee Training, Hiring, Management, Teamwork

Education
Daytona State College   2012 — 2015
Associate of Science (A.S.), Hospitality Administration/Management, A 3.84-GPA

Experience
Hilton Worldwide  October 2014 - Present
Holland America Line and Princess Cruises Alaska and the Yukon   May 2014 - October 2014
Luxury Trips   February 2014 - May 2014
LOOKLIVELUXE Group   October 2013 - February 2014
Universal Orlando Resort  May 2013 - August 2013
Meridian International Center  August 2012 - December 2012

Skills
International Relations, French, Social Media, Public Speaking, Research, Microsoft Office, Adobe Certified

Education
University of Central Florida – Rosen College of Hospitality Management   2015 — 2017
Master’s Degree, Hospitality and Tourism Management

Rollins College   2010 — 2014
Bachelor of Arts, Communication Studies (Public Relations)/ Spanish, 3.6, Cum Laude

American University   2012 — 2013
International/Global Studies, 3.83/4

Experience
BYU-Idaho  April 2014 - Present
Holland America Line and Princess Cruises Alaska and the Yukon   July 2013 - September 2013
Intercruises Shoreside and Port Services  October 2010 - December 2012
Intercruises Shoreside and Port Services  October 2010 - December 2011
The New York Racing Association  April 2011 - October 2011

Skills
Adobe InDesign, Adobe Illustrator, Adobe Photoshop, Adobe Creative Cloud, Customer Service, Teamwork, Time Management, Hospitality, Runway, Film, Modeling, Tourism, Hospitality Management, Microsoft Office, Public Speaking, Team Building, Hotels, Hospitality Industry, Hotel Management, Event Planning, PowerPoint, Microsoft Excel, Social Media, Leadership, Team Leadership, Team Management, Distributed Team..., Organization, Organizational..., Organizational..., Hostesses, Food & Beverage, Dreamweaver, Adobe Premiere Pro CC

Education
BYU-Idaho   2013 — 2017
Bachelor's Degree, International/Global Studies

Jamaica High School   2003 — 2007
High School Diploma, Business, Management, Marketing, and Related Support Services.

Experience
The 3 Brewers / Les 3 Brasseurs   May 2014 - Present
SIR Corp  November 2011 - April 2014
Fallsview Casino   February 2009 - August 2011
Holland America Line and Princess Cruises Alaska and the Yukon   March 2007 - June 2009

Skills
Hospitality Management, Hospitality, Hospitality Industry, Hotel Management, Menu Engineering, Mediterranean, Food Cost Management, Customer Satisfaction, Cuisine, Menu Costing, Culinary Management, Food, Restaurant Management, Restaurants, Culinary Skills, Menu Development, Fine Dining, Recipes, Banquets

Education
George Brown College   2003 — 2004
Culinary Arts/Chef Training

Experience
Holland America Line and Princess Cruises Alaska and the Yukon   February 2014 - Present
Holland America Line and Princess Cruises Alaska and the Yukon   May 2007 - February 2014
Princess Cruises  July 2006 - May 2007
Target  October 2001 - October 2006

Skills
Microsoft Office, Customer Service, Microsoft Excel, Inventory Management, Retail Buying, Retail Sales Experience, Retail Sales Analysis, Training, Purchasing, Purchase Orders, Supply Chain, Retail Software, Data Analysis, Research, PowerPoint, Data Entry, Customer Satisfaction, Microsoft Word, Hospitality, Event Management, Leadership, Process Scheduler, Sales, Community Outreach, Event Planning

Education
University of Minnesota-Duluth   2002 — 2006
Bachelor's degree, Psychology, Business Administration

Bellevue College   2001 — 2002

Experience
Holland America/ Princess Tours HAP Alaska   January 2014 - Present
HAP Alaska   February 2007 - Present
Princess Tours  February 2007 - January 2014
Holland America Line and Princess Cruises Alaska and the Yukon   2006 - January 2014
Bradley House   October 2006 - February 2007
Kenai Princess Lodge   January 2003 - October 2006
Princess Tours  February 2003 - September 2006
Princess Tours  May 2001 - September 2002

Skills
Certified ServSafe..., Ski Patrol Alyeska..., Food & Beverage, Restaurants, Menu Development, Sanitation, Inventory Management, Process Scheduler, Hiring, Microsoft Excel, Quality Assurance, Chef, Hospitality, Hospitality Management, Hospitality Industry, Banquets, Micros, Hotels, Restaurant Management, Catering, Hotel Management, Interviews

Education
UAA   2012 — 2012
EMT 1 Certifacation, Emergency Care Attendant (EMT Ambulance)

Ohio Wesleyan University   1997 — 1999
No

Experience
ARAMARK  2011 - Present
Staff 1   August 2009 - Present
Holland America Line and Princess Cruises Alaska and the Yukon   May 2014 - September 2014
Campbell University  January 2006 - May 2008
Campbell University  August 2007 - December 2007
Martin Community College  February 2005 - December 2006
Salvation Army  November 2005 - December 2005
Citi-Trends  July 2005 - September 2005

Skills
Dreamweaver, Art, Microsoft Office, File Management, Customer Support, Adobe Creative Suite, Graphic Design, InDesign, Illustrator, Photoshop, Mac, Typography, Adobe Acrobat, Posters, Time Management, Layout, Graphics, Brochures, Illustration, Web Design, Corporate Identity, Photography, Art Direction, Advertising, Brand Development, Customer Service

Education
Campbell University   2006 — 2008
Bachelor's Degree, Graphic Design

Martin Community College   2003 — 2005
Associate's Degree, Pre- Liberal Arts

Williamston High School   2002 — 2003
Diploma, General Studies

Experience
Schuchart Corporation  January 2001 - Present
Gripstore.com   June 1999 - April 2013
Holland America Line and Princess Cruises Alaska and the Yukon   January 1999 - June 1999
Holland America Line  January 1996 - January 1999
Hertz Corporation  September 1988 - August 1991
The Hertz Corporation  June 1979 - September 1988

Skills
Blueprint Reading, Constructability, Subcontracting, Contractors, Value Engineering, Tenant Improvement, Renovation, Framing, Carpentry, Project Bidding, Green Building, Concrete, LEED, Project Estimation, Design-Build, Contract Negotiation, Submittals, Estimates, LEED AP, RFI, Project Coordination, MS Project, Facilities Management, CPM Scheduling, Primavera P6, Procurement, HVAC, Microsoft Project

Education
Loyola Marymount University   1978 — 1981
B.A., Communication and Media Studies

Merced High School   1977 — 1978

Experience
Heath Consultants  April 2014 - June 2015
Silverton Printing, Inc.   July 2013 - April 2014
Clark County School District  April 2013 - June 2013
Silverton Printing, Inc.   November 2012 - April 2013
Holland America Line and Princess Cruises Alaska and the Yukon   February 2012 - September 2012
OfficeMax  November 1999 - April 2012

Skills
Retail, Cashiering, Inventory Management, Customer Service, Retail Sales, Microsoft Office, Photocopier, Customer Satisfaction, Class B CDL, Writing, Microsoft Word, Microsoft Excel, Photoshop, Marketing, Troubleshooting, Leadership, Adobe Acrobat, Premiere, Outlook, PowerPoint, Microsoft Publisher, Xerox Printers, Xerox Freeflow, Canon imagePrograf iPF..., KIP Wide Format System, MailChimp, Word Processing, JavaScript, HTML, CSS, Web Development, Teaching, Public Speaking, Commercial Driving, Digital Printing, Industrial Safety, First Aid, Supervision

Education
Western Governors University   2003 — 2007
Bachelor of Arts (B.A.), Interdisciplinary Studies, K-8

Pikes Peak Community College   1991 — 1994
Associate of Arts and Sciences (A.A.S.), Radio and Television Broadcasting Technology/Technician

Experience
Doulas of Chicago   2015 - Present
Ariel Swift   April 2013 - Present
Chicago Labor and Postpartum Doula Care   February 2015 - September 2015
Barnes & Noble  December 2010 - September 2012
Common Grounds Coffee House  October 2009 - November 2010
Holland America Line and Princess Cruises Alaska and the Yukon   April 2009 - September 2009
Medici in Normal   January 2008 - December 2008
Coffee Hound  2006 - 2008

Skills
Event Planning, Community Outreach, Time Management, Latte Art, Tourism, Social Networking, Barista Training, Food Service, Therapeutic Massage, Public Speaking, Pregnancy, Customer Service, Presentation Coaching, Public Relations, Labor Support, Doula Services, Placenta Encapsulation, Consulting, Ghostwriting

Education
Western Washington University   2003 — 2005
Bachelor of Arts (B.A.), English Language and Literature, General

Eastern Washington University

Experience
Florida State University Department of Urban & Regional Planning   May 2015 - Present
Holland America Line and Princess Cruises Alaska and the Yukon   May 2014 - August 2014
CRDF Global  September 2013 - February 2014
Cru  August 2012 - August 2013
Prospect Airport Services, Inc.   May 2009 - August 2011

Skills
Urban Planning, Transportation Planning, GIS, Teamwork, Public Speaking, Microsoft Office, Tourism, Tour Planning, Customer Service, Research, Microsoft Excel, Photoshop, Social Media, English, Windows, Event Planning, PowerPoint, Advertising, Creative Strategy, Problem Solving, Microsoft Word, Creative Solutions, Writing, Community Building, Community Development, Landscape Photography, Photography, ArcGIS, Autonomous Vehicles

Education
Florida State University   2014 — 2016
Master's Degree, City/Urban, Community and Regional Planning

University of Florida   2008 — 2012
Bachelor of Science (BS), Advertising

Sichuan Normal University   2012 — 2013
Chinese Language

Experience
University of Mississippi  October 2014 - Present
Kalalou  November 2013 - October 2014
Hightower Advertising Agency  October 2012 - November 2013
Holland America Line and Princess Cruises Alaska and the Yukon   May 2012 - September 2012
Holland America Line and Princess Cruises Alaska and the Yukon   May 2011 - September 2011
Louisville Publishing Company   May 2009 - April 2010

Skills
Microsoft Office, QuarkXPress, Social Media, Public Relations, Public Speaking, Press Releases, Social Networking, Media Relations, Editing, PowerPoint, Social Media Marketing, Facebook, InDesign, Customer Service, Customer Satisfaction, Troubleshooting, Problem Solving, Problem Analysis, Team Leadership, Team-oriented, Marketing Communications, Photoshop, Copy Editing, Strategic Communications, Email Marketing, Online Marketing, Journalism, Advertising, Blogging, Event Management, Newsletters, Marketing, Online Advertising, Marketing Strategy, Media Planning, News Writing, Media Buying, Trade Shows, Google Analytics, Corporate Communications, Feature Articles, Account Management, Proofreading, Creative Direction, Direct Sales, AP Style

Education
Mississippi State University   2006 — 2010
Bachelor of Arts Degree, Communication

Experience
Splunk  June 2014 - Present
CEB  May 2014 - July 2014
CEB  September 2013 - May 2014
Things To Do DC   December 2009 - 2014
FedBid, Inc.   December 2012 - October 2013
FedBid  February 2012 - December 2012
Holland America Line and Princess Cruises Alaska and the Yukon   June 2011 - September 2011
Bolton's Staffing   December 2008 - November 2009
Institue of International Education   June 2009 - August 2009
National Defense University  August 2008 - December 2008

Skills
Research, Social Media, Event Planning, Public Speaking, Microsoft Office, Event Management, PowerPoint, Microsoft Excel, International Relations, Customer Service, Public Relations, Non-profits, Editing, Microsoft Word, Fundraising, Data Analysis, Social Media Marketing, Outlook, Social Networking, Analysis, Management, Blogging, CRM, Sales, Proposal Writing, Account Management

Education
American University   2008 — 2011
Bachelor of Arts (B.A.), School of International Studies

College of Charleston   2007 — 2009
Political Science

St. Mary's High School

Experience
Holland America Line and Princess Cruises Alaska and the Yukon   May 2014 - Present
eBay  September 2002 - December 2013
Canterbury square hoa   2010 - 2013

Skills
Salesforce.com, E-commerce, Account Management, Online Advertising, Web Analytics, Business Strategy, Business Analysis, Business Process..., Strategic Consulting, Microsoft Office 2007, Microsoft Excel, Microsoft Word, OneNote, Conversational spanish, HOA, Outlook, Property Management, Marketing, SaaS, Sales Management, Online Marketing, Business Development, SEM, Analytics, Strategy, Social Media Marketing, CRM, Product Management, SEO, PPC, Affiliate Marketing, Microsoft Office

Education
University of Utah - David Eccles School of Business   2001 — 2003
MBA

Brigham Young University   1992 — 1996
BA, English

Experience
Holland America Line and Princess Cruises Alaska and the Yukon   May 2014 - August 2014
Chop Shop Bar and Grill   May 2013 - May 2014
Dugout Sports Grill   April 2009 - June 2013
Ronald Reagan Presidential Library Foundation  July 2012 - April 2013
Pacific Sunwear  May 2005 - August 2008
Four Seasons Hotels and Resorts  November 2006 - May 2008
YMCA  June 2006 - August 2006

Skills
Bartending, Waiting, Hospitality, Organization, Customer Service, Digital Archiving, File Archiving, Data Entry, Leadership, Training, Time Management, Retail, Menu Development, Hotels, Cashiering

Education
California State University Channel Islands   2008 — 2012
Bachelor of Arts (B.A.), History, Political Science

Moorpark College   2004 — 2008
Associate of Arts (A.A.), History

Experience
Holland America Line and Princess Cruises Alaska and the Yukon   1998 - Present

Skills
Hospitality Management, Tourism, Resorts, Hotels, Hospitality, Customer Satisfaction, Hotel Management, Front Office, Customer Service, Pre-opening, Hospitality Industry, Restaurants, Revenue Analysis, Team Building, Event Management

Education
Northern Michigan University   1991 — 1994
Bachelor of Science (BS), Accounting

Experience
Holland America Line and Princess Cruises Alaska and the Yukon   November 1997 - Present

Education
Lane Community College   1986 — 1988
Associate's degree, Avionics Maintenance Technology/Technician, 3.56

Experience
Brusco Tug and Barge   February 2013 - Present
Dahl Tug and Barge   November 2012 - February 2013
Alaskan Dream Cruises   March 2012 - September 2012
Lindblad Expeditions  January 2012 - March 2012
Godon Woodworks   August 2010 - January 2012
Cruise West  2010 - 2010
Holland America Line and Princess Cruises Alaska and the Yukon   2009 - 2009
Majestic America Line  2006 - 2008
Norwegian Cruise Line  2003 - 2004

Skills
Maritime, Cranes, Maritime Operations, Inspection, Heavy Lifting, Ports, Safety Management..., STCW, Shipping, Navigation, Friction Crane Operation

Education
Oregon Institute of Technology   2000 — 2002
Computer Science

Experience
Insight Worldwide   December 2011 - Present
Holland America Line and Princess Cruises Alaska and the Yukon   April 2010 - October 2011
Regence BlueCross BlueShield of Oregon  January 2008 - April 2010

Skills
Team Leadership, Account Management, Social Media Marketing, Product Marketing, Marketing, New Business Development, Process Improvement, Salesforce.com

Education
Chemeketa Community College
Associate of Arts (AA)

Simpson University

Experience
Holland America Line and Princess Cruises Alaska and the Yukon   April 2013 - Present
Brewtsers Restaurant   May 2012 - April 2013
Chili's  April 2011 - February 2013

Education
College of Western Idaho   2010 — 2011
n/a, General Studies

Vallivue High School   1997 — 2000
High School Diploma, General Courses

Experience
Peppermill Resort Spa Casino  Banquet ServerHilton WorldwideAugust 2012 - May 2014
Holland America Line and Princess Cruises Alaska and the Yukon   May 2013 - September 2013

Education
Penn Foster   2014 — 2015
Human Resources Management/Personnel Administration, General

Santa Rosa Junior College   2011 — 2011
Business Administration and Management, General, A

Santa Rosa Junior College   2009 — 2009
Customer Service, A

Experience
Holland America Line and Princess Cruises Alaska and the Yukon   February 2014 - November 2014
Holland America Line and Princess Cruises Alaska and the Yukon   March 2013 - November 2014
Holland America Line and Princess Cruises Alaska and the Yukon   March 2012 - November 2014
Holland America Line and Princess Cruises Alaska and the Yukon   March 2010 - November 2014
Holland America Line and Princess Cruises Alaska and the Yukon   May 2009 - November 2014
Rogers Public Schools  November 2011 - June 2013
P.F. Chang's China Bistro   2006 - 2011
The Boat Dock Cafe   2005 - 2007

Skills
Catering, Food & Beverage, Cooking, Food, Training, Hospitality, Customer Service, Hospitality Management, Hospitality Industry, Event Planning

Education
Rogers High School   2004 — 2007
High School

NorthWest Arkansas Community College
Tourism and Travel Services Management